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CITY OF GLENDALE, CALIFORNIA
REPORT TO THE CITY COUNCIL
AGENDA ITEM
Report: Selection of Most Qualified Proposer for Jail Medical Services Provider
1.Resolution awarding a contract for jail medical services to Shield Telehealth Medical Services as the most qualified proposer and authorizing the City Manager or his designee to enter into a three-year Agreement with City options for two one- year renewals for a total contract amount not to exceed $2,018,238.
COUNCIL ACTION
Item Type: Action Item
Approved for February 24, 2026 calendar
EXECUTIVE SUMMARY
Since 2014, the Glendale Police Department (“GPD”) has utilized an outside medical services provider for medical clearances and blood draws for arrestees in the GPD jail.
GPD began using Vital Medical Services as a pilot program. The current contract with Vital expires on June 30, 2026. In anticipation of this expiration date, on November 4, 2025, the Council adopted Resolution No. 25-158 authorizing the issuance of a Request for Proposals (“RFP”) for jail medical services. The RFP detailed the services sought and the process for selecting the most qualified proposer.
RECOMMENDATION
Approve the Resolution awarding the contract to Shield Telehealth Medical Services as the most qualified proposer and authorize the City Manager or his designee to enter into an agreement with that proposer.
ANALYSIS
The RFP for Jail Medical Services was brought to City Council for approval on November 4, 2025. Thereafter it was published in a local newspaper and posted on the City’s website. The deadline for submitting a proposal was December 31, 2025. The City received proposals from two providers: Vital Medical Services (Vital) and Shield Telehealth Medical Services (Shield).
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The proposals were reviewed in accordance with the terms of the RFP. A review committee was formed consisting of the following members:
Captain Steve Corrigan, Patrol Services Division Commander Tina Hartoonian, Parking and Police Services Administrator Lieutenant Ernesto Gaxiola, Investigative Services Division and Interim Jail Administrator
Ann Maurer, Chief Assistant City Attorney
The Committee reviewed the proposals, conducted interviews, reference checks and a site inspection. The proposers were rated pursuant to the RFP Scoring Sheet which had the following criteria and respective maximum point allowance:
Categories Points
Qualifications of Personnel & Management 40
Service Requirements 30
Fee Structure, Cost and Business Value 30
The scores were as follows:
Category Maximum Shield Vital
1. Management 10 8 10
2. Employee Safety,
Training &
Management
10 10 10
3. Employees 10 8 10
I.
QUALIFICATIONS
OF PERSONNEL
AND
MANAGEMENT
(40 Points) 4.
References/Clients 10 10 6
1. Business Plan 5 5 5
2. Customer Service
Complaints &
Damage Claims
5 5 3
3. Civil Suits/ Claims 5 5 5
4. Medical Services 5 5 5
5. Response Time &
Availability 5 5 5
II. SERVICE
REQUIREMENTS
(30 Points)
6. Specialized
Services,
Procedures and
Equipment
5 5 5
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1. Overall Cost &
Fee Structure 10 10 8
2. Business Value to
the City 10 10 7
III. FEE
STRUCTURE,
COST, AND
BUSINESS
VALUE
(30 Points)
3. Cost Containment
& Effectiveness 10 10 8
Total 100 96 87
While both Vital and Shield are capable of providing the basic services sought by the RFP, Shield offers additional services, including expedited access to an urgent care facility and assignment of a nurse to the GPD jail for 6-8 hours on Friday and Saturday nights. Both of these benefits will save officer time at local hospitals and at the jail.
Additionally, Shield offered a more competitive fee structure.
Based on the foregoing, the Interim Chief of Police recommends a contract be awarded to Shield Telehealth Medical Services for a three-year contract with the option to renew two additional one-year terms for a maximum cost of $2,018,238, with the first year of the agreement cost of $380,144.
STAKEHOLDERS/OUTREACH
Outreach efforts were conducted to ensure broad community awareness and stakeholder engagement. The RFP was published in a local newspaper; it was emailed to known jail medical service providers and was posted on the Department’s website. In addition, community feedback was reviewed through social media surveys to gather public input and assess service expectations.
FISCAL IMPACT
The Shield Telehealth Medical Services three-year contract with the option to renew two additional one-year terms for a maximum cost of $2,018,238, with the first year of the agreement costing $380,144, which will be funded by future appropriations through the proposed FY 2026-27 Annual Budget process, as outlined below. No new appropriation is being requested at this time.
Future Appropriation – FY26-27 Proposed Budget:
Amount Account String Funding Source
$370,144 GL: 43110-1010-GPD-7002-P6502
PL: N/A
General Fund –
Contractual Services
$10,000 GL: 43110-2610-GPD-0020
PL: TBD
Police Fund – Contractual
Services
Department Cost Center Programs
Police Support Services Division / Projects
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ENVIRONMENTAL REVIEW (CEQA/NEPA)
The action being considered does not constitute a “project” within the meaning of the CEQA pursuant to CEQA Guidelines Section 15378(a) as it has no potential for resulting in either a direct physical change in the environment or a reasonable foreseeable indirectly physical change in the environment. Even if it is a project, it is exempt pursuant to 14 C.C.R. § 15061(b)(3).
CAMPAIGN DISCLOSURE
See Exhibit 1.
ALTERNATIVES TO STAFF RECOMMENDATION
Alternative 1: The City Council may choose not approve the Resolution awarding a contract to Shield Telehealth Medical Services. If the contract is not awarded, as of July 1, 2026 the Police Department will be without a contract for medical services for the jail which would cause operational disruptions due to the fact that arrestees and inmates would have to be transported to a hospital for medical clearance/blood draws.
Alternative 2: The City Council may consider any other alternative not proposed by staff.
ADMINISTRATIVE ACTION
Submitted by:
Robert William, Interim Police Chief
Prepared by:
Steven Corrigan, Field Services Division Commander
Approved by:
Roubik R. Golanian, P.E., City Manager
EXHIBITS/ATTACHMENTS
Exhibit 1 –Campaign Disclosures