CC_06232026_Exhibit 3 - Comprehensive Citywide User Fee Study Report

Glendale, CA

FINAL USER FEE STUDY REPORT
April 2026

INTRODUCTION AND EXECUTIVE SUMMARY 1 LEGAL FRAMEWORK 4 USER FEE STUDY METHODOLOGY 7 RESULTS OVERVIEW 9 MANAGEMENT SERVICES DEPARTMENT - FILMING 10 LIBRARY, ARTS, AND CULTURE 12 COMMUNITY DEVELOPMENT – BUILDING 17 COMMUNITY DEVELOPMENT – HOUSING 31 COMMUNITY DEVELOPMENT – LICENSING 33 COMMUNITY DEVELOPMENT – PLANNING 37 COST RECOVERY CONSIDERATIONS 43 APPENDIX – COMPARATIVE SURVEY 46

TABLE OF CONTENTS

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 1

The report, which follows, presents the results of the Comprehensive User Fee study conducted by Matrix Consulting Group for the City of Glendale, California. PROJECT BACKGROUND AND OVERVIEW The City of Glendale last conducted a formal fee analysis in 2024. The purpose of this study is to review and conduct an update to ensure that all current services are reﬂective. Instead of a full comprehensive fee study, the City has decided to break it out into phases. For this phase of the review, the City focused on. Management Services Department (ﬁlming), Library, Arts and Culture Department, and Community Development Department (Building, Housing, Neighborhood Services/Licensing, and Planning). The results of this study provide a tool for understanding current service levels and the cost for those services. GENERAL PROJECT APPROACH AND METHODOLOGY The methodology employed by Matrix Consulting Group is a widely accepted “bottom up” approach to cost analysis, where time spent per unit of fee activity is determined for each position within a Department or Program. Once the time spent on a fee activity is determined, all applicable City costs are considered in calculating the “full” cost of providing each service. The following table provides an overview of types of costs applied in establishing the “full” cost of services provided by the City: TABLE 1: OVERVIEW OF COST COMPONENTS Cost Component Description Direct Fiscal Year 2025-26 Budgeted salaries, benefits, and allowable expenditures. Indirect Division, departmental, clerical, and Citywide support. Together, the cost components in the table above comprise the calculation of the total “full” cost of providing a service, regardless of whether a fee for that service is charged. The work accomplished by Matrix Consulting Group in the analysis of the proposed fees for service involved the following steps: • Department Interviews: The project team interviewed department / division staff as well as contracted staff regarding their needs for clariﬁcation of the structure of existing fee items or for the addition of new fee items. • Data Collection: Data was collected for each permit / service, including time estimates. In addition, all budgeted costs and staﬃng levels for Fiscal Year 25-26 were entered into Matrix Consulting Group’s analytical software model. • Cost Analysis: The full cost of providing each service included in the analysis was established.

INTRODUCTION AND EXECUTIVE SUMMARY

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 2
• Review and Approval of Results with City Staff: Department management has reviewed and approved these documented results. A more detailed description of user fee methodology and legal and policy considerations is provided in subsequent chapters of this report. SUMMARY OF RESULTS When comparing fee-related revenue with the calculated total annual cost, the City of Glendale under-recovers by approximately $1.8 million or has an 84% cost recovery level. The following table shows revenue collected, total annual cost, the difference, and the resulting cost-recovery percentage by major service. TABLE 2: ANNUAL COST RECOVERY ANALYSIS Division/Program Fee-Related Revenue Fee-Related Cost Difference Current Cost Recovery % Filming $1,479 $3,857 ($2,378) 38% Library, Arts and Culture $116,300 $144,059 ($27,759) 81% Building $7,907,599 $9,147,702 ($1,240,102) 86% Licensing $543,189 $497,475 $45,714 109% Planning $886,331 $1,486,244 ($599,913) 60% Total $9,454,898 $11,279,337 ($1,824,438) 84% The largest source of this difference is Building and Safety at approximately $1.2 million. This is due to standalone and miscellaneous permits. The next-largest source of the deﬁcit is planning services, at approximately $600,000. The City should review this information and update its fees to better reﬂect the services. Even though the City evaluated fees three years ago, several cost factors have changed, resulting in large gaps between the current fee and the full cost of the service. The differences highlight the disparity between current fees charged and the actual cost of providing services. As such, the City should closely evaluate and, where appropriate, modify fees to help bridge the cost-recovery gap. The detailed documentation of this study shows over-collection for some fees (per-unit) and undercharging for most others. The results of this analysis will provide the Departments and the City with guidance on how to right-size their fees to ensure that each service unit is set at an amount that does not exceed the full cost of providing that service. The display of the cost recovery ﬁgures in this report is intended to provide a basis for policy development discussions among City Council Members and City staff and does not represent a recommendation on where or how the City Council should act. The setting of the “rate” or “price” for services, whether at full cost recovery or at a lower level, is a policy decision to be made only by the City Council, with input from City staff and the community.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 3
CONSIDERATIONS FOR COST RECOVERY POLICY AND UPDATES The Matrix Consulting Group recommends that the City use the information contained in this report to discuss, adopt, and implement a formal Cost Recovery Policy, including a mechanism for the annual update of fees for service. ADOPT A FORMAL COST RECOVERY POLICY The Government Finance Oﬃcers Association’s (GFOA) best practices for Establishing Government Charges and Fees states that governmental entities should adopt formal policies regarding charges and fees which include the jurisdiction’s intention to recover the full cost or partial costs of providing services, sets forth circumstances under which the jurisdiction might set a charge for fee at less than or more than 100% of full cost, and outlines the considerations that might inﬂuence the jurisdiction’s pricing decision. The Matrix Consulting Group strongly recommends that the Council adopt a formalized, individual cost recovery policy for each service area included in this Study. Whenever a cost recovery policy is established at less than 100% of the full cost of providing services, a known gap in funding is recognized and may then potentially be recovered through other revenue sources. The Matrix Consulting Group considers a formalized cost recovery policy for various fees for service an industry Best Management Practice. ADOPT AN ANNUAL FEE UPDATE / INCREASE MECHANISM GFOA best practices for Establishing Government Charges and Fees state that governmental entities should review and update charges and fees periodically, based on factors such as the impact of inﬂation, other cost increases, the adequacy of cost recovery, use of services, and the competitiveness of current rates, to avoid large, infrequent fee increases. The purpose of a comprehensive update is to revisit the analytical structure, service-level estimates, and assumptions, and to account for any major shifts in cost components or organizational structures that have occurred since the City’s previous analysis. It is recommended that the City continue its practice of conducting comprehensive analyses every ﬁve to seven years, as this approach captures changes in organizational structure and processes, as well as new service areas. In between comprehensive updates, the City should continue its practice of using published industry economic factors, such as the Consumer Price Index (CPI) and other regional factors, to update the cost calculations established in the Study annually.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 4
This section of the report is intended to provide an overview of the legal rules and regulations that govern what is considered a fee for service, how those fees can be calculated, general principles, philosophies, and general policy considerations for setting fees for service. LEGAL FRAMEWORK A “user fee” is a charge for service provided by a governmental agency to a public citizen or group. California has several Government Codes and Propositions that regulate fees for service, with the purpose of ensuring that fees are reasonable and justiﬁed. The most prominent and relevant of these includes: • Proposition 26: Passed in 2010, speciﬁcally outlined the difference between a fee and a tax and dictates that fees must be directly related to a service and cannot exceed the reasonable cost of that service. • Government Code § 50076: clariﬁes that fees for service costs are not special taxes and do not need voter approval. • Government Code § 65104: gives local governments the authority to charge planning and zoning fees to recover processing costs. When determining fees for service, it is important to ensure there is a direct beneﬁt – the service is provided directly to the payer, and that it is cost-based, and does not exceed the reasonable cost of providing the service. EXCEPTIONS TO THE RULE While Proposition 26 deﬁnes what constitutes a user fee and how those fees can be determined, it also provides a key exception for fees charged for facility or property rentals. This exception outlines that fees for use of government property (e.g., renting public buildings, parks, or event spaces) are voluntary transactions. Therefore, governments can charge market-based rental fees for these services. GENERAL PRINCIPLES AND PHILOSOPHIES REGARDING USER FEES Local governments are providers of many types of general services to their communities. While all services provided by local government are beneﬁcial to constituents, some services can be classiﬁed as globally beneﬁcial to all citizens, while others provide more of a direct beneﬁt to a speciﬁc group or individual. The following table provides examples of services provided by local government within a continuum of the degree of community beneﬁt received:

LEGAL FRAMEWORK

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 5
TABLE 3: SERVICES IN RELATION TO BENEFIT RECEIVED

Funding for local government is obtained from myriad revenue sources such as taxes, ﬁnes, grants, special charges, user fees, etc. In recent years, alternative tax revenues, which typically offset subsidies for services provided to the community, have become increasingly limited. These limitations have increased attention to user-fee activities as a revenue source that can offset costs otherwise subsidized (usually) by the general fund. In Table 3, services in the “global community beneﬁt” section are typically funded primarily through voter-approved tax revenues. In the middle of the table, one typically ﬁnds a mixture of taxes, user fees, and other funding sources. Finally, in the “individual / group beneﬁt” section of the table are the services provided by local government that are typically funded almost entirely by user fee revenue. The following are two central concepts regarding the establishment of user fees: v Fees should be assessed according to the degree of individual or private beneﬁt gained from services. For example, the processing and approval of a land use or building permit will generally result in a monetary gain for the applicant, whereas Police services and Fire Suppression are essential to the safety of the community at large. v A proﬁt-making objective should not be included in the assessment of user fees. In fact, California law requires that the charges for services be in direct proportion to the costs of providing those services. Once a charge for service is assessed at a level higher than the actual cost of providing a service, the term “user fee” no longer applies. The charge then becomes a tax subject to voter approval. Therefore, it is commonly accepted that user fees are set at a level that recovers up to, but not more than, the cost of providing a particular service. GENERAL POLICY CONSIDERATIONS REGARDING USER FEES Undoubtedly, there are programs, circumstances, and services that justify a subsidy from a tax-based or alternative revenue source. However, it is essential that jurisdictions prioritize the use of revenue sources to fund services based on the continuum of beneﬁts received. "Global" Community Benefit
•Police•Park Maintenance•Fire Suppresion
"Global" Benefit and an Individual or Group Benefit•Recreation / Community Services•Fire Prevention Individual or Group Benefit
•Building Permits•Planning and Zoning Approval•Engineering Development Review

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 6
Within the services that are typically funded by user fees, the Matrix Consulting Group recognizes several reasons why City staff or City Council may not advocate the full cost recovery of services. The following factors are key policy considerations in setting fees at less than 100 percent of cost recovery: • Limitations posed by an external agency. The State or an outside agency will occasionally set a maximum, minimum, or limit on the jurisdiction’s ability to charge a fee. Examples include time spent copying and retrieving public documents and / or transportation permits. • Encouragement of desired behaviors. Keeping fees for certain services below full cost recovery may provide better compliance from the community. For example, if the cost of a permit to replace a water heater in a residential home exceeds the cost of the water heater itself, many citizens will avoid pulling the permit. • The beneﬁt to the service user and the community at large is mutual. Many services that directly beneﬁt a group or individual equally beneﬁt the community. Examples include Planning Design Review, historical dedications, and certain types of special events. The Matrix Consulting Group recognizes the need for policies that intentionally subsidize certain activities. The primary goals of a User Fee Study are to provide a fair and equitable basis for determining the costs of providing services and ensure that the City complies with State law. SUMMARY OF LEGAL RESTRICTIONS AND POLICY CONSIDERATIONS Once the full cost of providing services is known, the next step is to determine the “rate” or “price” for services at a level that is up to, and not more than, the full cost. The City Council is responsible for this decision, which often involves balancing service levels and funding sources. The placement of a service or activity within the continuum of beneﬁt received may require extensive discussion and, at times, fall into a “grey area.” However, with the resulting cost-of-services information from a User Fee Study, the City Council can be assured that the adopted fee for service is reasonable, fair, and legal. Overall, City staff have reviewed all fees for service in this analysis, and where subsidies were identiﬁed, they recommended increases where appropriate to reduce the deﬁcit; and where over-recoveries were identiﬁed, they reduced the fee to comply with the law.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 7

The Matrix Consulting Group utilizes a cost allocation methodology commonly known and accepted as the “bottom-up” approach to establishing User Fees. The term means that several cost components are calculated for each fee or service. These components then build upon each other to comprise the total cost for providing the service. The following chart describes the components of a full cost calculation:

The following subsections discuss the two components of the basis of the full cost. TIME ESTIMATION Utilization of time estimates is a reasonable and defensible approach, especially since experienced staff members who understand service levels and processes unique to the City developed these estimates. The project team worked closely with City staff in developing time estimates with the following criteria: • Estimates are representative of average times for providing services. Extremely diﬃcult or abnormally simple projects are not factored in the analysis. • Estimates reﬂect the time associated with the position or positions that typically perform a service. • Estimates are reviewed by the project team for “reasonableness” against their experience with other agencies. • Estimates were not based on time in motion studies, as they are not practical for the scope of services and time frame for this project. • Estimates match the current or proposed staﬃng levels to ensure there is no over-allocation of staff resources to fee and non-fee related activities. The Matrix Consulting Group agrees that while the use of time estimates is not perfect, it is the best alternative available for setting a standard level of service on which to base a jurisdiction’s fees for service and meets the requirements of California law. The alternative to time estimating is actual time tracking, often referred to billing on a “time and materials” basis. Except in the case of anomalous or very large and complex projects, Matrix Consulting Group believes this approach to not be cost effective or reasonable for the following reasons:

TIME ASSUMPTION (by position) FULLY BURDENED HOURLY RATE Total Cost

USER FEE STUDY METHODOLOGY

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 8
• Accuracy in time tracking is compromised by the additional administrative burden required to track, bill, and collect for services in this manner. • Additional costs are associated with administrative staff’s billing, refunding, and monitoring deposit accounts. • Customers often prefer to know the fees for services in advance of applying for permits or participating in programs. • Departments can better predict revenue streams and staff needs using standardized time estimates and anticipated permit volumes. Situations arise where the size and complexity of a given project warrants time tracking and billing on a “time and materials” basis. The Matrix Consulting Group has recommended taking a deposit and charging Actual Costs for such fees as appropriate and itemized within the current fee schedule. FULLY BURDENED HOURLY RATES The fully burdened hourly rates calculated through this study include the following components: • Salaries: FY25-26 Budgeted salaries were utilized and consolidated at the positional level. • Beneﬁts: FY25-26 Budgeted beneﬁts were utilized and consolidated at the positional level. • Productive Hours: Based on Glendale’s current personnel system rules, working or productive hours were calculated. This means taking the starting total working hours and reducing the hours by vacation, sick, holidays, training, and administrative leave, based on each bargaining unit • Departmental / Divisional Overhead: This covers internal service charges and operating supply costs, such as vehicles and supplies. Additionally, this component includes the cost of administrative support (e.g., Director, Deputy Director, Analyst, etc.). • Citywide Overhead: This captures support provided by the City Council, City Manager, City Clerk, City Attorney, Finance, and Human Resources. The costs are based on the City’s separate Cost Allocation study. Together, these components result in the generation of fully burdened hourly rates by position / classiﬁcation and / or department / division. These rates were multiplied by the time assumptions to calculate the full cost of services noted in this report.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 9

The motivation behind a cost of services (User Fee) analysis is for City Council and Departmental staff to maintain services at a level that is both accepted and effective for the community and to maintain control over the policy and management of these services. It should be noted that the results presented in this report are not a precise measurement. In general, a cost-of-service analysis takes a “snapshot in time,” where a ﬁscal year of ﬁnancial and operational information is utilized. Changes to the structure of fee names, along with the use of time estimates, allow only for a reasonable projection of subsidies and revenue. Consequently, City Council and Department staff should rely conservatively upon these estimates to gauge the impact of implementation going forward. Discussion of results in the following chapters is intended as a summary of extensive and voluminous cost allocation documentation produced during the Study. Each chapter will include detailed cost calculation results for each fee including the following: • Modiﬁcations: discussions regarding any proposed revisions to the current fee schedule, including elimination or addition of fees. • “Per Unit” Results: comparison of the full cost of providing each unit of service to the current fee for each unit of service (where applicable). • Annualized Results: utilizing volume of activity estimates, annual subsidies, and revenue impacts were projected where workload was available. The full analytical results were provided to City staff under separate cover from this summary report.

RESULTS OVERVIEW

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 10
The City of Glendale's Management Services Department issues ﬁlm production permits for ﬁlming activities within the City, accommodating a wide range of project types, including feature ﬁlms, commercials, music videos, documentaries, and student ﬁlms. The following subsections discuss fee schedule modiﬁcations, detailed per-unit results, and annual revenue impacts for the fee-related services provided by the Community Services and Parks Department. FEE SCHEDULE MODIFICATIONS In discussions with City staff, the following modiﬁcations were proposed to the current fee schedule: • Eliminated: Proposed elimination of fees for the Old Police Building/Jail (Standard and Student), Filming Monitoring, Temporary Place of Amusement, and GTV Video Duplication as those services are no longer offered or covered under other areas. • New Fees: Proposed adding new fees for ﬁlming without Permits or out of the scope of Filming and special events without permits. The City has converted to using FilmLA as such, the goal of these modiﬁcations was to clean up the fee schedule and eliminate any services that are not needed due to FilmLA providing those services. DETAILED RESULTS The Community Services and Parks Department collects fees related to ﬁlming activities within the City. The total cost calculated for each service includes direct staff costs and indirect costs, including Divisional, Departmental, and Citywide overhead. Fees for the Fire Department (inspection, application review, Safety Oﬃcer, and special events permit plan review), Police Department (application review and law enforcement personnel), and Engineering (application review) were not evaluated as part of this study. The following table details the fee name, current fee, the calculated baseline cost, and the difference for each service offered. TABLE 4: TOTAL COST PER UNIT RESULTS – FILMING Fee Name Current Fee Baseline Costs Difference Filming - Use of City Property (Including Sidewalks/Streets) $526 $616 ($90) Glendale Transportation Center - Standard Rate $2,049 $2,397 ($348) Glendale Transportation Center - Student Rate $614 $2,397 ($1,783) City Facility Filming - Standard Rate $2,432 $2,845 ($413) City Facility Filming - Student Rate $729 $2,845 ($2,116) Filming Without Permits or Out of Scope of Filming New 2x Fee N/A Special Events, Application Processing Fee $51 $133 ($82) Special Events Without Permit New 2x Fee N/A

MANAGEMENT SERVICES DEPARTMENT - FILMING

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 11
Overall, the City generally under-recovers for ﬁlming-related services, with the largest under-recovery associated with rental city facilities for ﬁlming. ANNUAL REVENUE IMPACT Based on the prior year’s workload information, the Community Services and Parks Department has a deﬁcit of roughly $2,378. The following table shows the revenue at the current fee, total projected annual cost, and the resulting difference by major fee category. TABLE 5: ANNUAL RESULTS – FILMING Fee Category Revenue at Current Fee Annual Cost Difference Special Events Processing Fee $1,479 $3,857 ($2,378) Total $1,479 $3,857 ($2,378) The City has an annual cost recovery of roughly 38% for Filming. The City under-recovers for the Special Events Application Processing fee. Reviewing and right-sizing that fee will allow the City to achieve higher cost recovery.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 12

The City of Glendale's Library, Arts, and Culture (LAC) Department provides residents with access to a broad range of library services, digital resources, and cultural programming through its branch locations, online catalog, and digital library portal. The Department serves diverse community populations — including children, teens, adults, and literacy learners — and maintains specialized facilities such as a MakerSpace, Sound Space, Brand Library & Art Center, and the ReﬂectSpace gallery. In addition to traditional library services, the Department supports the arts through its Arts & Culture Commission and hosts community events and educational programming. The following subsections discuss fee schedule modiﬁcations, detailed per-unit results, and annual revenue impacts for the fee-related services provided by the LAC Department. FEE SCHEDULE MODIFICATIONS A sample of the fee schedule proposed modiﬁcations are highlighted in the points below. • Eliminated Fees: Proposed eliminating library meeting spaces fees, such as Brand Library maintenance, and recital hall piano rental. • Expanded Fees: To capture other miscellaneous rental fees-for-service, staff proposed expanding to capture after-hours, cancellation, and repair/damage categories. • Consolidated Fees: Staff proposed consolidating document delivery fees to one standard fee (rather than by number of pages) and parking fees (standardized across locations). • Modiﬁed Fees: Staff proposed modifying fees, mostly focused on language adjustments to more closely reﬂect the service provided, adjusting the fee unit to per hour with minimum hours, and reﬁning standard private and commercial fees. • New Fees: Proposed new fees such as those related to ﬁlming (e.g., access, rentals, and miscellaneous), mural design reviews, parking, and kitchen rental (Branch Library). These proposed modiﬁcations allow the Department to better capture their services. DETAILED RESULTS Library, Arts, and Culture, provides fees-for-services to include meeting space rentals, ﬁlming fees, and miscellaneous fees, such as photography, equipment printouts, inter-library loan, and lost/ destroyed/ damaged fees. The total cost calculated for each service includes direct staff costs and indirect costs, including Divisional, Departmental, and Citywide overhead. The following table details the fee name, current fee, the calculated baseline cost, and the difference for each service offered.

LIBRARY, ARTS, AND CULTURE

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 13
TABLE 6: TOTAL COST PER UNIT RESULTS – LIBRARY, ARTS, AND CULTURE Fee Name Current Fee Baseline Costs Difference Library Meeting Spaces Fees Central Library/Rehearsal/Set Up and Auditorium Fees - Standard/Private $198 $304 ($106) Central Library/Rehearsal/Set Up and Auditorium Fees - Commercial $277 $304 ($27) Central Library/Rehearsal/Set Up and Auditorium Fees - Study Rooms $41 $78 ($37) Refreshment Fee Non-Catered $212 $238 ($26) Brand Library - Rehearsal/Set up Fee (Up to 2 Hours) $139 $463 ($324) Brand Library/Recital Hall, Sale of Non-Food Merchandise, Appropriate to a Library Setting $258 $496 ($238) Brand Library/Recital Hall - Student New $463 N/A Brand Library/Recital Hall - Standard $129 $463 ($334) Brand Library/Recital Hall - Commercial $206 $463 ($257) Brand Library/Art Galleries/Skylight/Atrium/ Courtyard - Standard $883 $1,148 ($265) Brand Library/Art Galleries/Skylight/Atrium/ Courtyard – Commercial/Private $1,030 $1,148 ($118) All Locations (Excluding Brand and Central) - Standard/Private $265 $369 ($104) All Locations (Excluding Brand and Central) Commercial $332 $369 ($37) Brand Plaza/Atrium Gallery/ Courtyard - Standard $568 $1,174 ($606) Brand Plaza/Atrium Gallery/ Courtyard - Commercial $1,057 $1,174 ($117) Central Library/Main Reading Room Rental - Standard (Closed Hours Only) $575 $765 ($191) Central Library/Main Reading Room Rental - Commercial (Closed Hours Only) $689 $765 ($76) Brand Mansion – Standard (Closed Hours Only) $611 $793 ($182) Brand Mansion - Commercial (Closed Hours Only) $713 $793 ($81) Brand Complex - (Excluding Stacks and Brand Studios) - Standard (Closed Hours Only) $1,126 $1,466 ($340) Brand Complex - (Excluding Stacks and Brand Studios) - Commercial (Closed Hours Only) $1,314 $1,466 ($152) Brand Central Library Reception Fee / Catered $309 $1,326 ($1,017) Brand Library - Use of Media Equipment $87 $87 $0 Misc. Rental - Cost for Access to Library Prior to Event for Deliveries $130 $132 ($2) Central Library/Auditorium - Rentals - Kitchen Usage $111 $59 $52 Brand Rentals - Kitchen Usage New $59 N/A Misc. Rental - Use of Risers for Event $225 $240 ($15) Central Library/Sound Space Rental - Without Technician - Standard/Private $21.70 $23.88 ($2) Central Library/Sound Space Rental - Without Technician - Commercial $21.70 $23.88 ($2) Central Library/Sound Space Rental - With Technician - Standard/Private $43 $83 ($40) Central Library/Sound Space Rental - With Technician - Commercial $43 $83 ($40) Other Rentals: Meeting Room Rental - Commercial $118 $122 ($4) Other Rentals: Meeting Room Rental - Standard/Private $88 $122 ($34)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 14
Fee Name Current Fee Baseline Costs Difference Misc. Rental - Staffing Fee (Overtime/Holiday) $65 $59 $6 Misc. Rental - Custodial Fee Actual Costs Actual Costs N/A Central Library/Teen Space - Standard/Private $242 $343 ($101) Central Library - Teen Space - Commercial $242 $343 ($101) Misc. Rental - Portable Sound System $77 $87 ($10) Misc. Rental - Use of Alcohol $107 $112 ($5) Misc. Rental - Staffing Fee $43 $59 ($16) Misc. Rental - Security Guard $26 $25 $1 Misc. Rental - After Hours Additional Fee New $89 N/A Branch Library - Parking Fees $309 $10 $299 Misc. Rental - Rental Cancellation Fee New $44 N/A Misc. Rental - Repair/Damage Fee: Per Item Damaged New Actual Cost N/A Administrative Cost New $138 N/A Misc. Rental - Piano Rental Fee $87 $30 $57 Miscellaneous Library, Arts & Culture Fees Photography Use Permits/Brand Library - Interior Photography, During Closed Hours only (Minimum 3 Hours) - Standard $258 $1,445 ($1,187) Photography Use Permits/Brand Library - Interior Photography, During Closed Hours only (Minimum 3 Hours) - Commercial $361 $1,445 ($1,084) Photography Use Permits/Brand Library Exterior Photography Porch and Plaza - Commercial $365 $407 ($42) Photography Use Permits/Brand Library Exterior Photography Porch and Plaza - Standard $103 $407 ($304) Photography Use Permits/Central Library Exterior Photography Porch and Plaza - Standard $271 $407 ($136) Photography Use Permits/Central Library Exterior Photography Porch and Plaza - Commercial $452 $407 $45 Photography Use Permits/Central Library - Interior Photography, During Closed Hours only (Minimum 3 Hours) - Commercial $452 $1,445 ($993) Photography Use Permits/Central Library - Interior Photography, During Closed Hours only (Minimum 3 Hours) - Standard $361 $1,445 ($1,084) Collection Agency Fee $15 $15 $0 Equipment Printouts/Copies - Black/White $0.10 $0.10 $0 Equipment Printouts/Copies - Color $0.50 $0.50 $0 Sale of Supplies Ear-Buds $1 $1 $0 Document Delivery: (Hardcopy) - Over 20 pages Modified $0 N/A Document Delivery Postage New Actual Cost N/A Inter-Library Loan (ILL): Interlibrary Loan Patron Requests Materials from a Lending Library - Inter-library Loan (ILL) Overdue Materials Penalty Penalty N/A Inter-Library Loan (ILL): Photo Use Fee - Commercial Publication of Library Photo $41 $145 ($104) Inter-Library Loan (ILL): Photo Use Fee - For Personal use - After 5 Images (first 5 free) $5 $145 ($140) Inter-Library Loan (ILL): Photo Use Fee/Returned Checks - Subsequent Insufficient Check $36 $35 $1

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 15
Fee Name Current Fee Baseline Costs Difference Inter-Library Loan (ILL): Photo Use Fee/Returned Checks - NSF/A/C, etc. $25 $25 $0 Lost/Destroyed Materials, Link+ Cost up to $115 Cost up to $115 N/A Sale of Tote Bags Actual Cost + 50% Actual Cost + 50% N/A Lost/Destroyed/Damaged Materials: Processing Fees - Catalogued Book/AV $69 $72 ($3) Lost/Destroyed/Damaged Materials: Processing Fees - Catalogued Other Materials $142 $148 ($6) Lost/Destroyed/Damaged Materials: Lost/Destroyed/Damaged Materials Actual Cost Actual Cost N/A Inter-Library Loan (ILL): /Interlibrary Loan Patron Requests Materials from a Lending Library - Processing Fee $5 $36 ($31) Inter-Library Loan (ILL): /Interlibrary Loan Patron Requests Materials from a Lending Library - Materials Fees Charged by Lending Library (If Applicable) Fees Charged by Lending Library (If Applicable) N/A Inter-Library Loan (ILL): Obituary $20 $72 ($52) Inter-Library Loan (ILL): Complex Research/Local History (Not to Exceed One Hour) $30 $72 ($42) Mural Permit Fee New $146 N/A Mural Design Review Fee - Small Commercial Business (>10 employees) / Non-profit/standard New $6,429 N/A Mural Design Review Fee - Small Commercial Business (11-50 employees) New $6,429 N/A Mural Design Review Fee - Small Commercial Business (>50 employees) New $6,429 N/A Mural Appeals Fee New $4,433 N/A Filming Fees - Library, Arts & Culture Central Library - Exterior Only $349 $241 $108 Central Library - Interior & Exterior (Entrance Area Only) $640 $716 ($76) Central Library - Interior & Exterior (Entrance Area Only, During Open Hours) $1,442 $716 $726 Central Library - Access to Any/All Public Spaces (During Closed Hours) $1,442 $716 $726 Central Library - Access to Any/All Non-Public Spaces (During Closed Hours) $1,442 $716 $726 Central Library - Access to Any/All Public Spaces (During Open Hours) $1,442 $716 $726 Central Library - Access to Any/All Non-Public Spaces (During Open Hours) $1,442 $716 $726 Brand Library - Exterior (Library Area Only) $386 $432 ($46) Brand Library - Interior & Exterior (During Closed Hours) $1,546 $1,729 ($183) Brand Library - Interior & Exterior (During Open Hours) $1,546 $1,729 ($183) All Locations - Film School Students, Exterior/Interior (Proof Required) $258 $345 ($87) Brand Library - Interior Only (During Closed Hours) $1,237 $1,383 ($146) Brand Library - Interior Only (During Open Hours) $1,237 $1,383 ($146) Branch Libraries - Access to Any/All Public Spaces (During Closed Hours Only) $819 $336 $483

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 16
Fee Name Current Fee Baseline Costs Difference Branch Libraries - Access to Any/All Public Spaces (During Open Hours) New $336 N/A Misc. Filming - Administrative Fees All Bookings $343 $365 ($22) Misc. Filming - Non-Refundable Deposit (Applicable Towards Payment of Filming Fee) $619 $650 ($31) Branch Library - Parking Fees New $10 N/A Misc. Filming - Staffing Fee $43 $59 ($16) Misc. Filming - Security Guard $25 $25 $0 Misc. Filming - Repair/Damage New $231 N/A Misc. Filming - Overnight Fee New $59 N/A Misc. Filming - Staffing Fee (Overtime/Holiday) $65 $89 ($24) The department generally under-recovers for its fee-related services, with a key exception for ﬁlming fees. The largest source of differences between current and full cost fees are in relation to photography permits. ANNUAL REVENUE IMPACT Based on the prior year’s workload information, the LAC Department has a deﬁcit of roughly $28,000. The following table shows the revenue at the current fee, total projected annual cost, and the resulting difference by major fee category. TABLE 7: ANNUAL RESULTS – LIBRARY, ARTS, AND CULTURE Fee Category Revenue at Current Fee Annual Cost Difference Library Meeting Spaces Fees $11,918 $26,907 ($14,989) Miscellaneous Fees $104,382 $117,152 ($12,770) Total $116,300 $144,059 ($27,759) The LAC Department recovers 81% of its service costs. The largest under-recovery is the Library Meeting Spaces fees. Within that category, it is for rentals of the recital hall. Reviewing and right-sizing that fee will help increase cost recovery.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 17
The Building and Safety Division is responsible for providing plan check and inspection services on all building and construction within the City. They ensure all buildings comply with California building codes and regulations, providing safe environments for City staff, residents, and visitors. Fees included in this analysis are in relation to mechanical, electrical, plumbing, plan checks, inspections, contractor business licensing, and land development. The following subsections discuss fee schedule modiﬁcations and detailed per unit results for the fee-related services provided by the Building and Safety Division. FEE SCHEDULE MODIFICATIONS During discussions with the Building and Safety Division, no modiﬁcations were proposed other than slight verbiage changes to add multi-family to any commercial permits to ensure that it covered both service areas. A new concierge surcharge was proposed to be added to the schedule to cover the cost of the City’s new concierge program, where staff help facilitate the building permit process. This fee would be tacked on top of the building permit fee to help cover that facilitation cost. DETAILED RESULTS The Building and Safety Division fee schedule includes a broad range of permit, inspection, and plan review fees assessed on a cost-recovery basis, with charges structured by project valuation, unit count, system capacity, or square footage, depending on the service type. Fee categories include building permits; mechanical, electrical, and plumbing (MEP) permits; land development; contractor business licensing; and miscellaneous fees, covering residential, multi-family, and commercial construction activities across all phases of the development review and inspection process. The total cost calculated for each service includes direct staff costs and indirect costs, including Divisional, Departmental, and Citywide overhead. The following table details the fee name, current fee, the calculated baseline cost, and the difference for each service offered. TABLE 8: TOTAL COST PER UNIT RESULTS – BUILDING AND SAFETY Fee Name Current Fee Total Cost Difference Community Development Building and Safety Fees Administrative Process Fees - Changes to Permits (Owner, contractor, etc.) $122 $141 ($19) Administrative Process Fees - Minimum Fee Retained for Refunds $157 $177 ($20) Administrative Process Fees - Replacement of Lost Inspection Cards $131 $150 ($19) Administrative Process Fees - Deposit-Based Fees New $511 N/A Inspection Fees - Inspection outside normal hours - (Including travel time) $822 $920 ($98) COMMUNITY DEVELOPMENT – BUILDING

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 18
Fee Name Current Fee Total Cost Difference Inspection Fees - Re-inspection fee assessed when the Building Official determines that work that was requested to be inspected has not been completed, when more than two inspections are required to correct deficiencies noted on a previous inspection, or when an applicant has divided the work for a required inspection into excessive parts; thereby requiring the City to perform extra inspections $86 $97 ($11)
Inspection Fees - Inspections for which no fee is specifically indicated or for projects determined by the Building Official unique $173 $195 ($22) Review of Geological Records - Submitted with Plan Review $187 $222 ($35) Review of Geological Records - Submitted independently of a Plan Review $374 $444 ($70) Records Fees - Plan Maintenance Fee $15 $18 ($3) Records Fees - Change or re-assignment of addresses $131 $150 ($19) Certificates of Occupancies - Application for a Temporary Certificate of Occupancy $769 $881 ($112) Certificates of Occupancies - Request for an extension of Temporary Certificate of Occupancy $458 $517 ($59) Request for Building Code Modifications/Appeals - Request for a modification $394 $435 ($41) Request for Building Code Modifications/Appeals - Request for alternate method or material/Building Official determination $394 $435 ($41) Request for Building Code Modifications/Appeals - Appeal of Building Official determined to the Board of Appeals; or ratification of Building Official determination. $1,578 $1,742 ($164) Request for Extension of Time - For Plan Check Extensions $205 $233 ($28) Request for Extension of Time - For Permit Extensions $269 $305 ($36) Building Permit/Combination Building Permits for the following types of projects:/Single Family Home (New home or addition) - Add One Trade 10% 10% $0 Building Permit/Combination Building Permits for the following types of projects:/Single Family Home (New home or addition) - Add Two Trades 25% 25% $0 Building Permit/Combination Building Permits for the following types of projects:/Single Family Home (New home or addition) - Add Three Trades 30% 30% $0 Building Permit/Combination Building Permits for the following types of projects: - Sign Permits Add Electrical 10% 10% $0 Building Permit/Special Fees for Single Family/Multi-Family/Commercial Properties/Re-Roof Permits - Up to 15 squares $181 $205 ($24) Building Permit/Special Fees for Single Family/Multi-Family/Commercial Properties/Re-Roof Permits - 16 to 50 squares $210 $237 ($27) Building Permit/Special Fees for Single Family/Multi-Family/Commercial Properties/Re-Roof Permits - 51 to 100 squares $297 $335 ($38) Building Permit/Special Fees for Single Family/Multi-Family/Commercial Properties/Re-Roof Permits- Over 100 squares $384 $433 ($49) Building Permit/Use of Land Permit for Parking Lots $550 $621 ($71) Building Permit/Special Fees for Single Family Properties-Kitchen remodel (No movement of walls interior work only) $546 $618 ($72)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 19
Fee Name Current Fee Total Cost Difference Building Permit/Special Fees for Single Family Properties - Bathroom remodel (No movement of walls interior work only) $546 $618 ($72) Building Permit/Special Fees for Solar Photo-voltaic Systems-Shall be assessed a combination building permit fee including one trade, Maximum fees as specified by SB 1222 $516 $649 ($133) Plumbing Permit - Minimum Inspection Fee (If the total inspection fees are less than minimum inspection fee specified, the minimum inspection fees shall apply). $137 $155 ($18) Plumbing Permit/Water Systems - Exterior water service piping to the building, new or replacement $144 $162 ($18) Plumbing Permit/Water Systems Installation of new water piping system within an existing building: Single Family Dwelling $40 $303 ($263) Plumbing Permit/Water Systems Installation of new water piping system within an existing building: Multi-Residential Building $81 $335 ($254) Plumbing Permit/Water Systems/Installation of new water piping system within an existing building:/Non-Residential Building - Less than 10,000 sq. ft. $500 $563 ($63) Plumbing Permit/Water Systems/Installation of new water piping system within an existing building:/Non-Residential Building - 10,001 sq. ft. to 100,000 sq. ft. $500 $563 ($63) Plumbing Permit/Water Systems/Installation of new water piping system within an existing building:/Non-Residential Building - Greater than 100,000 sq. ft. $630 $709 ($79) Plumbing Permit/Water Systems - Temperature and/or pressure relief valve or high temperature limit device $14 $16 ($2) Plumbing Permit/Water Systems - Boiler steam or hot water $40 $45 ($5) Plumbing Permit/Water Systems/Water heater and/or vent - MF/All Others $95 $106 ($11) Plumbing Permit/Water Systems/Water heater and/or vent - Single Family $95 $106 ($11) Plumbing Permit/Water Systems - Residential water softener/treatment system $35 $39 ($4) Plumbing Permit/Gas Systems - For low pressure gas piping systems $30 $35 ($5) Plumbing Permit/Gas Systems - For medium pressure gas piping system (In addition to Plumbing Permit Fees) $30 $35 ($5) Plumbing Permit/Gas Systems - Proprietary gas systems (In addition to Plumbing Permit Fees) $112 $126 ($14) Plumbing Permit/Drain & Waste Systems - Plumbing Fixture $25 $29 ($4) Plumbing Permit/Drain & Waste Systems - Sewer Connection, with Piping $83 $93 ($10) Plumbing Permit/Drain & Waste Systems - Building Sewer and Trailer Park Sewer, install or Replace $54 $61 ($7) Plumbing Permit/Drain & Waste Systems - New Installation, Repair or alteration of drain or vent piping $30 $35 ($5) Plumbing Permit/Drain & Waste Systems - Private sewer disposal system (includes Septic tank, Seepage pit, Cesspool, or drain field) $101 $113 ($12) Plumbing Permit/Drain & Waste Systems - Rainwater system, for each drain inside the building $24 $27 ($3) Plumbing Permit/Drain & Waste Systems - Sewer Cap $127 $142 ($15) Plumbing Permit/Drain & Waste Systems - Sump Pump & Effluent Pump $33 $37 ($4) Plumbing Permit/Drain & Waste Systems - Miscellaneous Items $18 $21 ($3)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 20
Fee Name Current Fee Total Cost Difference Plumbing Permit/Multi-Family or Mixed Use Plumbing Group - Kitchen and Up to 1 Bathroom $435 $490 ($55) Plumbing Permit/Multi-Family or Mixed Use Plumbing Group - Each Additional Bathroom $43 $48 ($5) Plumbing Permit/Industrial Equipment - Industrial Waste Interceptor $112 $126 ($14) Plumbing Permit/Industrial Equipment - Grease $112 $126 ($14) Plumbing Permit/Industrial Equipment - Backflow protective devices $11 $13 ($2) Plumbing Permit/Industrial Equipment - Dental chairs $47 $53 ($6) Plumbing Permit/Industrial Equipment - Special Equipment Systems $47 $53 ($6) Plumbing Permit/Plan Review - Plan Review (When projects are required by the Building Official to have the plumbing systems reviewed prior to a permit being issued) $109 $129 ($20) Mechanical Permit - Minimum Inspection Fee (If the total inspection fees equal less than the minimum inspection fee specified, the minimum inspection fee shall apply) $137 $155 ($18) Mechanical Permit/Heating and Conditioning Equipment/The installation or relocation of each forced-air or gravity-type furnace or burner, including ducts and vents attached to such appliances: - Up to and Including 100,000 BTU/H $40 $45 ($5) Mechanical Permit/Heating and Conditioning Equipment/The installation or relocation of each forced-air or gravity-type furnace or burner, including ducts and vents attached to such appliances: - Over 100,000 BTU/H $52 $59 ($7) Mechanical Permit/Heating and Conditioning Equipment - The installation or relocation of each floor furnace including vents $40 $45 ($5) Mechanical Permit/Heating and Conditioning Equipment - The installation or re-location of each suspended heater, recessed wall heater or floor mounted unit heater $40 $45 ($5) Mechanical Permit/Heating and Conditioning Equipment - The installation or re-location of each appliance vent installed and not included as part of an appliance permit $30 $35 ($5) Mechanical Permit/Heating and Conditioning Equipment/For the installation, relocation, or replacement of VAV units installed and not part of an appliance permit: - Up to 4 $156 $175 ($19) Mechanical Permit/Heating and Conditioning Equipment/For the installation, relocation, or replacement of VAV units installed and not part of an appliance permit: - Above 4 $25 $29 ($4) Mechanical Permit/Heating and Conditioning Equipment - The repair or alteration of, or addition to each heating appliance, refrigeration unit, cooling unit absorption or evaporative cooling system, including installation of controls. $40 $45 ($5) Mechanical Permit/Heating and Conditioning Equipment/Air handling - To and including 10,000 cubic feet per minute, including ducts, vents attached thereto (NOTE: this fee shall not apply to an air handling unit.) $30 $35 ($5) Mechanical Permit/Heating and Conditioning Equipment/Air handling - Over 10,000 cubic feet per minute $30 $35 ($5) Mechanical Permit/Heating and Conditioning Equipment - Evaporative Cooler other than portable type, evaporative coil or reheat coil $30 $35 ($5)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 21
Fee Name Current Fee Total Cost Difference Mechanical Permit/Boilers/The Installation or relocation of each broiler or compressor: To and including three (3) horsepower, or each absorption system to and including 100,000 BTU/H $38 $43 ($5) Mechanical Permit/Boilers/The Installation or relocation of each broiler or compressor: Three (3) horsepower to fifteen (15) horsepower, or each absorption system over 100,000 BTU/H to and including 500,000 BTU/H $59 $67 ($8) Mechanical Permit/Boilers/The Installation or relocation of each broiler or compressor: -Fifteen (15) horsepower to thirty (30) horsepower, or each absorption system absorption system over 500,000 BTU/H to and including 1,000,000 BTU/H $101 $113 ($12) Mechanical Permit/Boilers/The Installation or relocation of each broiler or compressor: Thirty (30) horsepower to fifty (50) horsepower, or for each absorption system over 1,000,000 BTU/H to and including 1,175,000 BTU/H $156 $175 ($19) Mechanical Permit/Boilers/The Installation or relocation of each broiler or compressor: Over fifty (50) horsepower, or for each absorption system over 1,175,000 BTU/H $238 $269 ($31) Mechanical Permit/Other Mechanical Equipment - Ventilation fan connector to a single duct $40 $45 ($5) Mechanical Permit/Other Mechanical Equipment: Ventilation system which is not a portion of any heating or air-conditioning system authorized by a permit $40 $45 ($5) Mechanical Permit/Other Mechanical Equipment: The installation of each hood which is served by a mechanical exhaust, including the ducts for such hood, commercial exhaust hood $238 $269 ($31) Mechanical Permit/Other Mechanical Equipment: The installation of each hood which is served by a mechanical exhaust, including the ducts for such hood, residential exhaust hood $45 $51 ($6) Mechanical Permit/Other Mechanical Equipment - Appliance or piece of equipment regulated by the code but not classified in other appliance categories, or for which no other fee is listed $38 $43 ($5) Mechanical Permit/Other Mechanical Equipment/Connection to a gas system - Less than 10 ‘ $38 $43 ($5) Mechanical Permit/Other Mechanical Equipment/Connection to a gas system - 10’ or more $38 $43 ($5) Mechanical Permit/Other Mechanical Equipment/Connection to a gas system - Using CSST $38 $43 ($5) Mechanical Permit/Multi-Family or Mixed Use Mechanical Group: - Kitchen and Up to 1 Bathroom $550 $620 ($70) Mechanical Permit/Multi-Family or Mixed Use Mechanical Group: - Each Additional Bathroom $173 $195 ($22) Mechanical Permit/Plan Review - (When projects are required by the Building Official to have the mechanical systems reviewed prior to a permit being issued) $109 $129 ($20) Electrical Permit - Minimum Inspection Fee (If the total inspection fees equal less than the minimum inspection fee specified, the minimum inspection fee shall apply) $137 $155 ($18) Electrical Permit/Single Family Homes/Electrical Services - Up to 225 amps $206 $232 ($26) Electrical Permit/Single Family Homes/Electrical Services - 226 to 400 amps $355 $400 ($45) Electrical Permit/Single Family Homes/Electrical Services - Over 400 amps $565 $637 ($72)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 22
Fee Name Current Fee Total Cost Difference Electrical Permit/Single Family Homes - Alternative per unit fee for new units (Excluding garage and common areas) $500 $563 ($63) Electrical Permit/Multi-Residential Construction/Electrical Services - Up to 225 amps $264 $297 ($33) Electrical Permit/Multi-Residential Construction/Electrical Services - 226 to 400 amps $362 $407 ($45) Electrical Permit/Multi-Residential Construction/Electrical Services - Over 400 amps $695 $783 ($88) Electrical Permit/Multi-Residential Construction - Alternative per unit fee for new units (Excluding garage and common areas) $521 $588 ($67) Electrical Permit/Other Electrical Items/New branch circuits - 1 to and including 10 $21 $24 ($3) Electrical Permit/Other Electrical Items/New branch circuits - 11 to and including 40 $15 $17 ($2) Electrical Permit/Other Electrical Items/New branch circuits - Over 40 $14 $16 ($2) Electrical Permit/Other Electrical Items/Adding wiring outlets at which current is used or controlled, for fixtures, fixture outlets, receptacles and switches - 1 to and including 10 $2 $2.00 $0 Electrical Permit/Other Electrical Items/Adding wiring outlets at which current is used or controlled, for fixtures, fixture outlets, receptacles and switches - Over 10 $1 $1 $0 Electrical Permit/Other Electrical Items/Private Swimming Pools $413 $465 ($52) Electrical Permit/Other Electrical Items/Electrical Sign - Sign Circuit(s) $30 $35 ($5) Electrical Permit/Other Electrical Items/Cellular floors (raised floor electrical systems) $5 $6 ($1) Electrical Permit/Other Electrical Items/Feeder bus ways, power duct and similar equipment - Up to 200 ampere rating $0.95 $1.07 ($0) Electrical Permit/Other Electrical Items - Subpanel by number of spacing, panel board or motor control panel that is altered replaced, relocated or reinstalled for each set of branch circuits over current devices that are installed in equipment $1.47 $1.65 ($0) Electrical Permit/Other Electrical Items/For replacing, relocating or reinstalling a switchboard or for additions to an existing switchboard - 600 volts or less; First switchboard section $92 $104 ($12) Electrical Permit/Other Electrical Items/For replacing, relocating or reinstalling a switchboard or for additions to an existing switchboard - 600 volts or less; Addition switchboard section $47 $53 ($6) Electrical Permit/Other Electrical Items/For replacing, relocating or reinstalling a switchboard or for additions to an existing switchboard - Over 600 volts; Each switchboard section $176 $198 ($22) Electrical Permit/Other Electrical Items/Commercial/Multi-family Services 600 volts or less - 200 amperes or less rating $166 $187 ($21) Electrical Permit/Other Electrical Items/Commercial/Multi-family Services 600 volts or less - Over 200 amperes and including 600 amperes $253 $285 ($32) Electrical Permit/Other Electrical Items/Commercial/Multi-family Services 600 volts or less - Over 600 amperes and including 1200 amperes $485 $545 ($60) Electrical Permit/Other Electrical Items/Commercial Services 600 volts or less - Over 1200 amperes $717 $805 ($88) Electrical Permit/Other Electrical Items - Services over 600 volts $156 $175 ($19) Electrical Permit/Other Electrical Items - Temporary Services $112 $126 ($14)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 23
Fee Name Current Fee Total Cost Difference Electrical Permit/Other Electrical Items/Each motor, transformer, heating appliance, etc. other misc. equipment or appliance not listed elsewhere in this section, for H.P., K.W., or K.V.A. rating of equipment - Up to and including 1 HP $16 $18 ($2) Electrical Permit/Other Electrical Items/Each motor, transformer, heating appliance, etc. other misc. equipment or appliance not listed elsewhere in this section, for H.P., K.W., or K.V.A. rating of equipment - Over 1 and not over 5 $22 $25 ($3) Electrical Permit/Other Electrical Items/Each motor, transformer, heating appliance, etc. other misc. equipment or appliance not listed elsewhere in this section, for H.P., K.W., or K.V.A. rating of equipment - Over 5 and not over 20 $30 $35 ($5) Electrical Permit/Other Electrical Items/Each motor, transformer, heating appliance, etc. other misc. equipment or appliance not listed elsewhere in this section, for H.P., K.W., or K.V.A. rating of equipment - Over 20 and not over 50 $59 $67 ($8) Electrical Permit/Other Electrical Items/Each motor, transformer, heating appliance, etc. other misc. equipment or appliance not listed elsewhere in this section, for H.P., K.W., or K.V.A. rating of equipment - Over 50 and not over 100 $99 $110 ($11) Electrical Permit/Other Electrical Items/Each motor, transformer, heating appliance, etc. other misc. equipment or appliance not listed elsewhere in this section, for H.P., K.W., or K.V.A. rating of equipment - Over 100 $137 $154 ($17) Electrical Permit/Other Electrical Items - Electrical equipment for which no fee is herein prescribed (minimum charge) $146 $165 ($19) Electrical Permit/Plan Review - Plan Review (When projects are required by the Building Official to have the electrical systems reviewed prior to a permit being issued) $109 $129 ($20) Miscellaneous Building Permit/Zoning Services Surcharge - Zoning Services Surcharge - Pursuant to Resolution No.: 10.72 11.4% 11.40% $0 Miscellaneous Building Permit/Contractors Business License/Contractor Type A-General Engineering - As of January 1st (100% of Fee) $111 $126 ($15) Miscellaneous Building Permit/Contractors Business License/Contractor Type B-General Contractor - As of January 1st (100% of Fee) $111 $126 ($15) Miscellaneous Building Permit/Contractors Business License/Contractor Type C-Specialty Contractor - As of January 1st (100% of Fee) $111 $126 ($15) Miscellaneous Building Permit/Contractors Business License/Contractor Type A-General Engineering - As of April 1st (75% of Full Fee) $83 $126 ($43) Miscellaneous Building Permit/Contractors Business License/Contractor Type B-General Contractor - As of April 1st (75% of Full Fee) $83 $126 ($43) Miscellaneous Building Permit/Contractors Business License/Contractor Type C-Specialty Contractor - As of April 1st (75% of Full Fee) $83 $126 ($43) Miscellaneous Building Permit/Contractors Business License/Contractor Type A-General Engineering - As of July 1st (50% of Full Fee) $55 $126 ($71) Miscellaneous Building Permit/Contractors Business License/Contractor Type B-General Contractor - As of July 1st (50% of Full Fee) $55 $126 ($71)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 24
Fee Name Current Fee Total Cost Difference Miscellaneous Building Permit/Contractors Business License/Contractor Type C-Specialty Contractor - As of July 1st (50% of Full Fee) $55 $126 ($71) Miscellaneous Building Permit/Contractors Business License/Contractor Type A-General Engineering - As of October 1st (25% of Full Fee) $27 $126 ($99) Miscellaneous Building Permit/Contractors Business License/Contractor Type B-General Contractor - As of October 1st (25% of Full Fee) $27 $126 ($99) Miscellaneous Building Permit/Contractors Business License/Contractor Type C-Specialty Contractor - As of October 1st (25% of Full Fee) $27 $126 ($99) Miscellaneous Building Permit/Parallel Design and Permit Program Surcharge 50% 50% $0 Miscellaneous Building Permit/Back to Business - Registration (for smaller businesses) $723 $1,002 ($279) Miscellaneous Building Permit/Back to Business - Registration (Back to Business larger businesses) $3,306 $3,905 ($599) Miscellaneous Building Permit/Back to Business - Program/Plan Review $318 $367 ($49) Miscellaneous Building Permit/Back to Business - Engineer Certification $51 $161 ($110) Miscellaneous Building Permit/Electrical permit fee - Low Voltage Installation - per square foot/floor - permit [NOTE: The cost analysis is based upon 1,500 sf. Single SF charge will be based upon dividing the final cost by 1,500] $320 $729 ($409) Miscellaneous Building Permit/Mechanical permit fee - For the installation, relocation or repair of each Smoke-Damper, Combination-Damper $235 $892 ($657) Miscellaneous Building Permit/Mechanical permit fee - For the installation, relocation or repair of each Fire-Damper, or ceiling radiation damper. $189 $3,324 ($3,135) Miscellaneous Building Permit/Mechanical permit fee - Smoke Control System $0.20 $571 ($571) Miscellaneous Building Permit/Mechanical permit fee - Other Mechanical Equipment Ventilation fan connector to a Multiple duct $920 $1,063 ($143) Miscellaneous Building Permit/Mechanical permit fee - Ventilation Equipment: The installation or relocation of each duct smoke detector $448 $511 ($63) Miscellaneous Building Permit/Mechanical permit fee - For the installation, relocation or repair of CO and/or CO2 detector with VFD with 3rd party inspection $448 $511 ($63) Miscellaneous Building Permit/Mechanical permit fee - For the installation, relocation or repair of CO and/or CO2 detector with VFD without 3rd party inspection $173 $195 ($22) Miscellaneous Building Permit/Surcharge to Plumbing permit and plan review fees when a project is reviewed for compliance/Commercial/Multi-family - Permit - % of Permit 15% 15% $0 Miscellaneous Building Permit/Surcharge to Plumbing permit and plan review fees when a project is reviewed for compliance/Residential - Permit - % of Permit 10% 10% $0

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 25
Fee Name Current Fee Total Cost Difference Miscellaneous Building Permit/Surcharge to Plumbing permit and plan review fees when a project is reviewed for compliance/Commercial/Multi-family - Plan Check - % of Plan Check 15% 15% $0 Miscellaneous Building Permit/Surcharge to Mechanical permit and plan review fees when a project is reviewed for compliance/Commercial/Multi-family - Permit - % of Permit 15% 15% $0 Miscellaneous Building Permit/Surcharge to Mechanical permit and plan review fees when a project is reviewed for compliance/Residential - Permit - % of Permit 15% 15% $0 Miscellaneous Building Permit/Surcharge to Mechanical permit and plan review fees when a project is reviewed for compliance/Commercial/Multi-family - Plan Check - % of Plan Check 20% 20% $0 Miscellaneous Building Permit/Surcharge to Electrical permit and plan review fees when a project is reviewed for compliance/Commercial/Multi-family - Permit - % of Permit 15% 15% $0 Miscellaneous Building Permit/Surcharge to Electrical permit and plan review fees when a project is reviewed for compliance/Residential - Permit - % of Permit 10% 10% $0 Miscellaneous Building Permit/Surcharge to Electrical permit and plan review fees when a project is reviewed for compliance/Commercial/Multi-family - Plan Check - % of Plan Check 15% 15% $0 Miscellaneous Building Permit/Request for Building Code Modifications/Appeals: - Request for an official written determination by the Building Official, minimum 1 hour - Actual Time at Staff Hourly Rates [calculated cost is an estimate of a typical project] $394 $435 ($41) Miscellaneous Building Permit/Permit fee to complete construction previously approved under a currently expired permit when the scope of work has not changed, the applicable Codes are the same and the permit is expired: - Less than one year 50% 50% $0 Miscellaneous Building Permit/Permit fee to complete construction previously approved under a currently expired permit when the scope of work has not changed, the applicable Codes are the same and the permit is expired: - Less than four months 40% 40% $0 Miscellaneous Building Permit/Permit fee to complete construction previously approved under a currently expired permit when the scope of work has not changed, the applicable Codes are the same and the permit is expired: - Less than three months 30% 30% $0 Miscellaneous Building Permit/Permit fee to complete construction previously approved under a currently expired permit when the scope of work has not changed, the applicable Codes are the same and the permit is expired: - Less than two months 20% 20% $0 Miscellaneous Building Permit/Permit fee to complete construction previously approved under a currently expired permit when the scope of work has not changed, the applicable Codes are the same and the permit is expired: - Less than one month 10% 10% $0

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 26
Fee Name Current Fee Total Cost Difference Miscellaneous Building Permit/Plan check fee to renew action on a plan review expired less than one year when the scope of work has not changed, the applicable codes are the same and the plan review is expired: - Less than one year 50% 50% $0 Miscellaneous Building Permit/Plan check fee to renew action on a plan review expired less than one year when the scope of work has not changed, the applicable codes are the same and the plan review is expired: - Less than four months 40% 40% $0 Miscellaneous Building Permit/Plan check fee to renew action on a plan review expired less than one year when the scope of work has not changed, the applicable codes are the same and the plan review is expired: - Less than three months 30% 30% $0 Miscellaneous Building Permit/Plan check fee to renew action on a plan review expired less than one year when the scope of work has not changed, the applicable codes are the same and the plan review is expired: - Less than two months 20% 20% $0 Miscellaneous Building Permit/Plan check fee to renew action on a plan review expired less than one year when the scope of work has not changed, the applicable codes are the same and the plan review is expired: - Less than one month 10% 10% $0 Miscellaneous Building Permit/Investigation fee for work commencing prior to obtaining the required permit(s) except for unpermitted window replacements where the current owner was not the owner of record at the time the unpermitted window replacement was completed and is replacing all unpermitted windows.

Fee Equal to the Total Permit Fee
Fee Equal to the Total Permit Fee N/A
Miscellaneous Building Permit/Express plan check fee: - Fee to expedite the initial plan review process to eliminate "backlog time" on an as available, overtime basis 150% of the Regular Plan Check Fees (in Addition to Regular Plan Check Fees) 150% of the Regular Plan Check Fees (in Addition to Regular Plan Check Fees) N/A
Miscellaneous Building Permit/Electrical permit fees: - Alternative fee for Office Tenant Improvement including low voltage - Per Square Foot [NOTE: The cost analysis is based upon 1,500 sf. Single SF charge will be based upon dividing the final cost by 1,500] $0.42 $724 ($724) Miscellaneous Building Permit/Covenant and Agreement Fee - General $3,926 $4,382 ($456) Miscellaneous Building Permit/Covenant and Agreement Fee - ADUs $474 $530 ($56) Miscellaneous Building Permit/Construction Debris Processing Fee $66 $75 ($9) Miscellaneous Building Permit/Construction Waste Management Plan - Administrative Processing Fee $65 $76 ($11) Miscellaneous Building Permit/Appeal for Denial of Diversion - Security Deposit Fee $154 $154 $0

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 27
Fee Name Current Fee Total Cost Difference Miscellaneous Building Permit/Land Development/Grading Plan Check 0-1,000 cubic yards, (for first Three Reviews) $683 $805 ($122) Miscellaneous Building Permit/Land Development/Grading Plan Check 1,001-10,000 cubic yards Each additional 1,000 cubic yards or fraction thereof, (for first Three Reviews) $125 $0 $125 Miscellaneous Building Permit/Land Development/Grading Plan Check 10,001 and greater cubic yards First 10,000 cubic yards, (for first Three Reviews) $1,805 $2,138 ($333) Miscellaneous Building Permit/Land Development/Grading Plan Check 10,001 or greater, each additional 10,000 cubic yards or fraction thereof, (for first Three Reviews) $907 $1,075 ($168) Miscellaneous Building Permit/Land Development/Grading Plan Check For Each Subsequent Review (After the 1st Three Reviews) $468 $555 ($87) Miscellaneous Building Permit/Land Development-Penalty for Grading Without an Approved Grading Permit As Permitted by Ord. #5714 $283 N/A Miscellaneous Building Permit/Land Development-Wet Weather Erosion Control Plan Review As Permitted by Ord. #5714 $712 N/A Miscellaneous Building Permit/Low Impact Development Fee $615 $712 ($97) Miscellaneous Building Permit/SB9 Fees - SB9 Housing Development Covenant and Agreement Fee $474 $530 ($56) Miscellaneous Building Permit/SB9 Fees - SB9 Lot Split Covenant and Agreement Fee $474 $530 ($56) Plan Review - When determined by the Building Official that the project is unusual, the Building Official may determine a plan review fee based upon an hourly rate $94 $111 ($17) Plan Review - In addition to the aforementioned fees, the Building Official may require additional charges for plan review required by changes, additions or revisions of approved plans or reports, and for services beyond the initial and second plan reviews due to changes, omissions or errors on the part of the applicant. Additional plan review fees shall be assessed at an hourly rate $94 $111 ($17) Plan Review - If, upon consultation with a permit applicant, the Building Official determines that the services of contract professionals are needed to meet the needs of the applicant with respect to providing building, mechanical, plumbing, electrical or geotechnical plan review services, and the cost incurred by the City for such services exceeds the plan review fee which would otherwise be charged, the Building Official may assess additional fees to recover the full cost incurred by the City for the providing of the services rendered. $374 $444 ($70)
Plan Review/Building Plan Review - Fire - Commercial / Multi-family 15% 15% $0 Plan Review/Building Plan Review - Fire - Residential 15% 15% $0 Building Plan Review - Commercial / Multi-family 120% 120% $0 Building Plan Review - Residential 115% 115% $0 Building Plan Review - Planning - Commercial / Multi-family 5% 5% $0 Building Plan Review - Planning - Residential 5% 5% $0 Building Plan Review - Public Works - Commercial / Multi-family 15% 15% $0 Building Plan Review - Public Works - Residential 15% 15% $0

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 28
Fee Name Current Fee Total Cost Difference Building Plan Review - GWP - Commercial / Multi-family 5% 5% $0 Building Plan Review - GWP - Residential 5% 5% $0 Miscellaneous Building Permit/EV Charging Stations - SFD & Duplex & Private Unit in MFD $383 $436 ($53) Miscellaneous Building Permit/Energy Storage Systems (ESS) - Energy Storage Systems (ESS) $285 $329 ($44) State Fees - ADAA - SB 1186 $1 $0 $1 State Fees - Green Building Initiative - SB 1473 $4 $0 $4 Building Permit/Commercial/Multifamily $5,000,001 to $10,000,000 - First $5,000,000 $20,846 $23,413 ($2,567) Building Permit/Commercial/Multifamily $5,000,001 to $10,000,000 - Each additional $1,000 or fraction thereof $8.00 $9.37 ($1.37) Building Permit/Commercial/Multifamily $10,000,001 to $25,000,000 - First $10,000,000 $62,539 $70,238 ($7,699) Building Permit/Commercial/Multifamily $10,000,001 to $25,000,000 - Each additional $1,000 or fraction thereof $4.00 $4.75 ($0.75) Building Permit/Commercial/Multifamily $25,000,001 to $50,000,000 - First $25,000,000 $125,946 $141,451 ($15,505) Building Permit/Commercial/Multifamily $25,000,001 to $50,000,000 - Each additional $1,000 or fraction thereof $3.00 $2.93 $0.07 Building Permit/Commercial/Multifamily $50,000,001+ - First $50,000,000 $191,092 $214,616 ($23,524) Building Permit/Commercial/Multifamily $50,000,001+ - Each additional $1,000 or fraction thereof $1.00 $1.46 ($0.46) Miscellaneous Building Permit/EV Charging Stations - All Others $476 $547 ($71) Miscellaneous Building Permit/Special Inspector Approval - Special Inspector Approval $105 $121 ($16) Building Permit/Single Family Residential - $1 to $2,000 $260 $293 ($33) Building Permit/Commercia/Multifamily - $1 to $2,000 $260 $293 ($33) Building Permit/Commercial/Multifamily $2,001 to $25,000 - First $2,000 $260 $293 ($33) Building Permit/Single Family Residential/$2,001 to $25,000 - First $2,000 $260 $293 ($33) Building Permit/Commercial/Multifamily $2,001 to $25,000 - Each additional $1,000 or fraction thereof $6.00 $7.04 ($1.04) Building Permit/Single Family Residential/$2,001 to $25,000 - Each additional $1,000 or fraction thereof $16.00 $19.09 ($3.09) Building Permit/Commercial/Multifamily $25,001 to $50,000 - First $25,000 $405 $455 ($50) Building Permit/Single Family Residential/$25,001 to $50,000 - First $25,000 $650 $732 ($82) Building Permit/Commercial/Multifamily $25,001 to $50,000 - Each additional $1,000 or fraction thereof $20.00 $22.79 ($2.79) Building Permit/Single Family Residential/$25,001 to $50,000 - Each additional $1,000 or fraction thereof $15.00 $17.56 ($2.56) Building Permit/Commercial/Multifamily $50,001 to $100,000-First $50,000 $912 $1,024 ($112) Building Permit/Single Family Residential/$50,001 to $100,000 - First $50,000 $1,042 $1,171 ($129) Building Permit/Commercial / Multi-family/$50,001 to $100,000-Each additional $1,000 or fraction thereof $13 $15 ($2) Building Permit/Single Family Residential/$50,001 to $100,000 - Each additional $1,000 or fraction thereof $10 $12 ($2)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 29
Fee Name Current Fee Total Cost Difference Building Permit/Single Family Residential/$500,001 to $1,000,000 - First $500,000 $3,184 $3,576 ($392) Building Permit/Commercial/Multifamily $500,001 to $1,000,000-First $500,000 $7,816 $8,780 ($964) Building Permit/Commercial/Multi-family $100,001 to $500,000 - First $100,000 $1,563 $1,756 ($193) Building Permit/Single Family Residential /$100,001 to $500,000-First $100,000 $1,563 $1,756 ($193) Building Permit/Single Family Residential/$500,001 to $1,000,000 - Each additional $1,000 or fraction thereof $6.00 $7.16 ($1.16) Building Permit/Commercial/Multifamily $500,001 to $1,000,000-Each additional $1,000 or fraction thereof $4.00 $4.39 ($0.39) Building Permit/Single Family Residential /$100,001 to $500,000-Each additional $1,000 or fraction thereof $4.00 $4.55 ($0.55) Building Permit/Commercial/Multifamily $100,001 to $500,000 - Each additional $1,000 or fraction thereof $15.00 $17.56 ($2.56) Building Permit/Commercial/Multifamily $1,000,001 to $5,000,000 - First $1,000,000 $9,771 $10,975 ($1,204) Building Permit/Single Family Residential/$1,000,001 +-First $1,000,000 $6,369 $7,155 ($786) Building Permit/Single Family Residential/$1,000,001 +-Each additional $1,000 or fraction thereof $3.00 $3.58 ($0.58) Building Permit/Commercial/Multifamily$1,000,001 to $5,000,000 - Each additional $1,000 or fraction thereof $3.00 $3.11 ($0.11) Building Permit/Combination Building Permits for the following types of projects:/Swimming Pool Combo Permit - Single-Family Residential $851 $979 ($128) Building Permit/Combination Building Permits for the following types of projects:/Swimming Pool Combo Permit - Commercial / Multi-Family $1,597 $1,837 ($240) Building Permit/Special Fees for Single/Multi-Family Properties - Replacement of windows $77 $492 ($415) Building Permit/Special Fees for Single Family Properties - Replacement of windows - per window $29 $34 ($5) Land Development - Grading Permits 0-1,000 Cubic Yards $2,901 $3,260 ($359) Land Development - 1,001-10,000 Cubic Yards Each Additional 1,000 Cubic Yards or Fraction Thereof $334 $375 ($41) Land Development - 10,001 and Greater Cubic Yards First 10,000 Cubic Yards $5,912 $6,642 ($730) Land Development - 10,001 or Greater, Each Additional 10,000 Cubic Yards or Fraction Thereof $2,316 $2,600 ($284) Concierge Surcharge New 20% N/A The following graphic provides an overview that fees generally under-recovery for their services. BUILDING AND SAFETY FEES — KEY FINDINGS ~83% of current fees are below actual cost ~2% of current fees are above actual cost ~15% of fees are already at cost Key Takeaway: The cost-of-service analysis found that the City’s current fee schedule under-recovers the true cost of providing Building and Safety Division services.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 30
ANNUAL REVENUE IMPACT Based on the prior year’s workload information, the Building and Safety Division has a deﬁcit of approximately $1.24 million. The following table shows the revenue at the current fee, total projected annual cost, and the resulting difference by major fee category. TABLE 9: ANNUAL RESULTS – BUILDING AND SAFETY Fee Category Revenue at Current Fee Annual Cost Difference Administrative Process $130,001 $147,155 ($17,154) Building $4,857,754 $5,650,169 ($792,415) Electrical $424,790 $488,384 ($63,594) Land Development $43,515 $48,900 ($5,385) Mechanical $585,972 $676,488 ($90,516) Miscellaneous $1,377,755 $1,575,660 ($197,906) Plan Review $337,836 $387,942 ($50,106) Plumbing $149,977 $173,004 ($23,027) Total $7,907,599 $9,147,702 ($1,240,102) The Building and Safety Division has an annual cost recovery of roughly 86%. The largest source of this under-recovery is building plan review and permit fees. Right-sizing those fees will allow the city to ensure higher cost recovery.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 31
The Housing Division supports the development of affordable housing projects by administering and overseeing various funding sources. The fees examined within this study relate to density bonus housing, affordable housing, and city-coordinated lotteries. The following subsections discuss fee schedule modiﬁcations and detailed per unit results for the fee-related services provided by the Housing Division. FEE SCHEDULE MODIFICATIONS The proposed modiﬁcations to the fee schedule are outlined below. • Eliminated Fees: the Affordable Housing Annual Monitoring fee, as this is no longer allowable under state law. • Modiﬁed Fees: Three fees with modest language adjustments to reﬂect either the type of fee (e.g., adding Housing Fee to Density Bonus fees) or the cost basis (e.g., changing per project to per unit for the New Unit Sale or Reﬁnance fee). • New Fees: For the City Coordinated Lottery- Online Lottery that will now be offered. These proposed fee schedule modiﬁcations better reﬂect the services provided by the Division. DETAILED RESULTS The Housing Division administers fees related to density-bonus housing, affordable housing, and City-coordinated lotteries, which are assessed on a per-project or per unit basis. No impact fees were evaluated in this analysis. The total cost calculated for each service includes direct staff costs and indirect costs, including Divisional, Departmental, and Citywide overhead. The following table details the fee name, current fee, the calculated baseline cost, and the difference for each service offered. TABLE 10: TOTAL COST PER UNIT RESULTS – HOUSING Fee Name Current Fee Total Cost Difference Density Bonus Housing Plan - Housing Fee $3,779 $3,875 ($96) Density Bonus Housing Agreement - Housing Fee $557 $593 ($36) Affordable Housing - Workforce Monitoring Fee: Annual Fee $2,871 $2,702 $169 City Coordinated Lottery - Non-Electronic Application Submittals $82,664 $98,161 ($15,497) City Coordinated Lottery - Online Lottery New $9,436 N/A Density Bonus Housing Plan - Amendment $1,889 $1,937 ($48) Density Bonus Housing Agreement - Amendment $278 $296 ($18) Management and Maintenance Plan $3,698 $3,747 ($49) Marketing/Tenant Selection Plan $3,698 $3,747 ($49) New Unit Sale or Refinance $636 $638 ($2) Overall, the Housing Division under-recovers for the majority of its services, with the exception of the workforce monitoring annual fee, which shows a slight over-recovery.

COMMUNITY DEVELOPMENT – HOUSING

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 32
ANNUAL REVENUE IMPACT Based on the prior year’s workload information, the Housing Division has a deﬁcit of roughly $400. The following table shows the revenue at the current fee, total projected annual cost, and the resulting difference by major fee category. TABLE 11: ANNUAL RESULTS – HOUSING Fee Category Revenue at Current Fee Annual Cost Difference Density Bonus Housing Plan - Housing Fee $11,337 $11,625 ($288) Density Bonus Housing Agreement - Housing Fee $1,671 $1,779 ($108) Total $13,008 $13,404 ($396) The Housing Division has an annual cost recovery of roughly 97%, with the Density Bonus Housing fees contributing to the deﬁcit. Reviewing and right-sizing these fees will allow the City to achieve higher cost recovery.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 33
The Licensing Section of the Neighborhood Services Division is responsible for issuing a variety of licenses required by the City to operate certain business types. The fees examined in this study pertain to business and entertainment licensing, ampliﬁed sound permits, and taxicab and vehicle-for-hire permits. The following subsections discuss fee schedule modiﬁcations and detailed per unit results for the fee-related services provided by the Licensing Section. FEE SCHEDULE MODIFICATIONS Through discussions with staff, the primary modiﬁcations proposed to this schedule included late fees, expedited fees and prorated fees for taxicabs and driver permits. DETAILED RESULTS Licensing administers permits related to neighborhood services (code compliance) and general business licensing. The total cost calculated for each service includes direct staff costs and indirect costs, including Divisional, Departmental, and Citywide overhead. The following table details the fee name, current fee, the calculated baseline cost, and the difference for each service offered. TABLE 12: TOTAL COST PER UNIT RESULTS – LICENSING Fee Name Current Fee Total Cost Difference Neighborhood Services Fees Re-Inspection: Inspection of Any Violation $551 $417 $134 Administrative Citation - Late Payment Per Reso. #13-96 $108 N/A Administrative Citation - Processing Fee $27 $108 ($81) Civil Fine; Imposed Against Owners of Property Acquired Through Foreclosure, for Failure to Maintain such Property Penalty Penalty N/A Records Fees; Copying fee See Article I, Section 1 News Racks - Delinquent Registration Fee Penalty $108 N/A Installation of News Racks in the Public Rights of Way - Annual Registration $210 $193 $17 Installation of News Racks in the Public Rights of Way - Initial Registration $311 $247 $64 News Racks - Abatement Fee $261 $352 ($91) No Smoking Signs - First Sign (Staff Time and External Cost of Sign) $64 $78 ($14) No Smoking Signs - Each Additional Sign (External Cost of Sign) $24 $24 $0 Release of Lien $502 $456 $46 Shopping Cart Abatement Fee (Includes Storage & Handling Fees) $261 $352 ($91) Sign Abatement Fees (Includes Storage and Handling fees) $261 $352 ($91) COMMUNITY DEVELOPMENT – LICENSING

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 34
Fee Name Current Fee Total Cost Difference Subpoenas - Standard $15 $15 $0 Subpoenas - Fees for Documents $24 $24 $0 Subpoenas $150 $275 ($125) Smoking Permitted Area Sign - First Sign (Staff Time and External Cost of Sign) $64 $78 ($14) Smoking Permitted Area Sign - Each Additional Sign (external cost of sign) $24 $24 $0 Removing Graffiti from Private Property - Up to 400 Square Feet $130 $208 ($78) Removing Graffiti from Private Property - Up to 401-800 Square Feet $147 $258 ($111) Removing Graffiti from Private Property - 801- 1200 Square Feet $166 $308 ($142) Removing Graffiti from Private Property - 1200-1500 Square Feet $201 $358 ($157) Removing Graffiti from Private Property - Annual Contract $360 $1,341 ($981) Delayed Enforcement ADU Application $551 $417 $134 Abatement Fee $440 $352 $88 License/Permit Type Fees Amplified Sound Permit - Commercial (Daily) $162 $726 ($564) Amplified Sound Permit - Commercial (Annual) $573 $1,502 ($929) Appeal (e.g. License/Permit Denial, Citations) $154 $389 ($235) Auto Wrecker License - Initial $730 $635 $95 Auto Wrecker License - Renewal $622 $370 $252 Bingo License - Initial $720 $391 $329 Bingo License - Renewal $555 $229 $326 Business Registration Certificate Fee - Initial $442 $363 $79 Business Registration Certificate Fee - Renewal $112 $121 ($9) Duplicate License or Permit Fee $46 $27 $19 Expedited Licenses New 1.5x permit fee N/A Horse Commercial Stable $450 $363 $87 Junk Dealer License $849 $672 $177 Kennel Application - Initial $415 $322 $93 Kennel License - (Annual - Per Kennel) $112 $121 ($9) Massage Establishment Owner Certificate - Without a Criminal History Background Check $826 $619 $207 Massage Establishment Owner Certificate - With a Criminal History Background Check using Fingerprints $826 $619 $207 Cart License - Initial $537 $504 $33 Cart License - Renewal $506 $336 $170 Pawnbroker License - Initial $781 $720 $61 Pawnbroker License - Renewal $717 $444 $273 Sale from Motor Vehicle License - Initial $382 $611 ($229) Sale from Motor Vehicle License - Renewal $382 $430 ($48) Secondhand Dealer License - Initial $803 $793 $10 Secondhand Dealer License - Renewal $772 $517 $255 Soliciting Commercial Application $418 $463 ($45) Soliciting Commercial Application - 90 Day Permit $250 $322 ($72) Soliciting Interstate Commerce Application $418 $463 ($45)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 35
Fee Name Current Fee Total Cost Difference Soliciting Interstate Commerce Application - Individual ID Card $27 $54 ($27) Tobacco Retailer License - Initial $839 $720 $119 Tobacco Retailer License - Renewal $720 $444 $276 Sidewalk Vendor License - Initial $413 $636 ($223) Sidewalk Vendor License - Renewal $285 $456 ($171) Home-Sharing License - Initial $570 $315 $255 Home-Sharing License - Renewal $281 $191 $90 Smoking Permitted Area - Initial $514 $510 $4 Smoking Permitted Area - Renewal $450 $341 $109 Special District License - Renewal $436 $606 ($170) Special District License - Initial $1,031 $1,091 ($60) Plan Check and Permit for Seasonal Pumpkin and/or Christmas Tree lot $314 $353 ($39) Entertainment Business License - Initial $1,425 $1,208 $217 Entertainment Business License - Renewal $786 $850 ($64) EBL Arcade or Amusement - Machine Tag $76 $89 ($13) EBL Arcade or Amusement - Machine Tag Renewal $60 $54 $6 EBL Arcade or Amusement - Machine Tag Alone $89 $89 $0 EBL Arcade or Amusement - Machine Tag Alone Renewal $72 $54 $18 EBL Arcade - Establishment Tag $89 $89 $0 EBL Arcade - Establishment Tag Renewal $72 $54 $18 EBL Billiard - Room Tag $153 $89 $64 EBL Billiard - Tag Renewal $121 $54 $67 EBL Live Entertainment Tag $927 $684 $243 EBL Live Entertainment Tag Renewal $759 $396 $363 EBL Public Dance Tag $927 $684 $243 EBL Public Dance Tag Renewal $759 $396 $363 EBL Trampoline Center Tag $301 $143 $158 EBL Trampoline Center Tag Renewal $301 $108 $193 Adult Business License - Initial $699 $891 ($192) Adult Business License - Renewal $555 $669 ($114) Home for the Aged $102 $245 ($143) Late Fee New $54 N/A Taxicabs and Vehicles For Hire Fees Additional Inspection $584 $228 $356 Driver Permit Denial/Revocation - Appeal to Council $850 $765 $85 Driver Permit Denial/Revocation - Appeal to Hearing Officer $850 $765 $85 Driver Permit Denial/Revocation - Appeal to TPC $850 $765 $85 Driver’s Permit $415 $228 $187 Driver's Permit - Pro-rated New $19 N/A Owner’s Permit $782 $255 $527 Owner’s Permit Denial/Revocation Appeal to Council $850 $765 $85 Placard (Special Event/Natural Disaster) $37 $27 $10 Special Taxicab Permit (Special Event/Natural Disaster) $37 $27 $10 Special Taxicab Permit (Special Event/Natural Disaster) - Pro-rated New $2 N/A Taxicab Decal Placard $37 $81 ($44)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 36
Fee Name Current Fee Total Cost Difference Taxicab Stand Fee $450 $323 $127 Taxicab Stand Fee - Pro-rated New $26 N/A Vehicle Inspection $415 $228 $187 Vehicle License $415 $81 $334 During this process, the major modiﬁcations to the licensing fees were in relation to ensuring that the time assumptions reﬂected updated processes and cross-departmental support. As such, many fees show an over-recovery with the removal of departments / divisions that are no longer involved in the process. LICENSING FEES — KEY FINDINGS ~37% of current fees are below actual cost ~57% of current fees are above actual cost ~6% of fees are already at cost Key Takeaway: The cost-of-service analysis found that the City’s current fee schedule over-recovers fees Licensing and, specifically in the License/Permit Type and Taxicab and Vehicles for Hire fee categories. ANNUAL REVENUE IMPACT Based on the prior year’s workload information, the Licensing Section has a surplus of roughly $46,000. The following table shows the revenue at the current fee, total projected annual cost, and the resulting difference by major fee category. TABLE 13: ANNUAL RESULTS – LICENSING Fee Category Revenue at Current Fee Annual Cost Difference License/Permit Type Fees $508,236 $462,764 $45,472 Neighborhood Services Fees $34,538 $34,483 $55 Taxicabs and Vehicles for Hire Fees $415 $228 $187 Total $543,189 $497,475 $45,714 The Licensing Section recovers 109% of its cost-for-services. The largest source of this surplus is the business registration certiﬁcate fee – initial, which shows a per unit over-recovery and is coupled with high volume. Right-sizing these fees to better reﬂect the level of effort will help ensure that the City is fairly and equitably charging for its services.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 37
The Planning Division oversees comprehensive planning, application review, design standards, historic preservation, and inspection services to guide growth. Fees examined in this study relate to Conditional Use Permits, Variances, Tentative Parcel Maps, among other planning-speciﬁc fees. The following subsections discuss fee schedule modiﬁcations and detailed per unit results for the fee-related services provided by the Planning Division. FEE SCHEDULE MODIFICATIONS The proposed modiﬁcations to the fee schedule are outlined below. • Consolidated Fees: Consolidating the Administration Exception into one fee, combining the Environmental Information Form (New or Addendum) – Residential for 2 to 19 and 20-50 units into one fee (2-50 units), and Historic Preservation Process into one Contract Fee. • Modiﬁed Fees: Modest verbiage adjustments to the entitlement applications to better reﬂect the services provided. Replaced Design Review Express Applications with a more general Planning Entitlement Express Review to cover all application types. • New Fees: For Town Center Speciﬁc Plan, with fees for Minor Administrative Permit, Administrative Permit, Minor Exception, and Exception. A new development services concierge was proposed to be consistent with Building and Safety. The proposed fee schedule modiﬁcations better reﬂect the services currently provided by the Planning Division. DETAILED RESULTS The Planning Division administers fees for environmental and design reviews, permits, zoning and general plan amendments, and subdivisions and parcel maps, etc. The total cost calculated for each service includes direct staff costs and indirect costs, including Divisional, Departmental, and Citywide overhead. The following table details the fee name, current fee, the calculated baseline cost, and the difference for each service offered. TABLE 14: TOTAL COST PER UNIT RESULTS – PLANNING Fee Name Current Fee Total Costs Difference Accessory Dwelling Unit Review $361 $475 ($114) Administration Exception $1,356 $1,845 ($489) Administrative Use Permit $1,668 $2,168 ($500) Annexation/Detachment (Not including LAFCO and State) $6,099 $6,712 ($613) Appeals-To Planning Commission or City Council $2,066 $5,373 ($3,307) Appeals - Of Administrative Use Permits or Administrative Design Review $537 $5,373 ($4,836) Cart Design and Location Review $439 $570 ($131) COMMUNITY DEVELOPMENT – PLANNING

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 38
Fee Name Current Fee Total Costs Difference Certificate of Compliance $964 $1,431 ($467) Certification of Zoning $736 $980 ($244) Change of Floor Area Ratio District $10,425 $11,901 ($1,476) Change of Height District $10,992 $12,518 ($1,526) Condition Modification or Waiver (Subdivision, Parcel Map, Zone Change) $12,453 $13,975 ($1,522) Conditional Use Permit New Projects - Up to 50 Res. Units, or Commercial or Industrial Projects with up to 20,000 Sq. Ft. of Floor Area $6,162 $6,654 ($492) Conditional Use Permit New Projects - More than 50 Res. Units, Mixed use Development, Entirely Live/Work Development, or Commercial or Industrial Projects with More than 20,000 Sq. Ft. of Floor Area $11,932 $13,199 ($1,267) Condominium Conversion - Deposit $588 $500 $88 Condominium Conversion - Inspection by the Fire Department for the First Hour $221 $213 $8 Condominium Conversion - Inspection by the Fire Department (Additional) Per Hour $221 $213 $8 Covenant & Agreement - Planning New $713 N/A Creative Sign Review $3,565 $4,061 ($496) Demolition Planning Clearance Review $1,339 $1,672 ($333) Density Bonus - Housing Agreement - Planning Fee $1,346 $1,436 ($90) Density Bonus - Housing Plan - Planning Fee $1,413 $1,526 ($113) Zone Change - Precise Plan of Design (PPD) Overlay Zone $4,604 $5,333 ($729) Design Review - Exemption $357 $1,154 ($797) Design Review/Administrative Review - Single Family Homes $6,620 $7,611 ($991) Design Review/Administrative Review - Multi- Family and Non-Residential Projects $7,382 $8,331 ($949) Design Review/DRB, HPC, City Council; All Single Family Projects - New Application $6,968 $8,004 ($1,036) Design Review/DRB, HPC, City Council; All Single Family Projects - Return for Redesign Submittal $5,609 $6,286 ($677) Design Review/DRB, HPC, City Council; New or Amended Application - 2-50 Residential Units, Mixed-Use Development, Entirely Live/Work Development, or Commercial or Industrial with Less Than 20,000 Sq. Ft. of Floor Area $8,860 $9,845 ($985) Design Review/DRB, HPC, City Council; New or Amended Application - 51-100 Residential Units $9,239 $10,326 ($1,087) Design Review/DRB, HPC, City Council; New or Amended Application - 101 or Greater Residential Units, or Commercial, or Industrial with 20,000 Sq. Ft. or More of Floor Area $10,450 $11,668 ($1,218) Design Review/DRB, HPC, City Council - Plan Revision (Not Requiring DRB Review) $487 $928 ($441) Design Review/Sign Program - Review $5,011 $5,723 ($712) Design Review/Sign Program - Revision $374 $738 ($364) Design Review - Staff Field Inspections After First Inspection $354 $440 ($86) Development Agreements $2,057 $2,319 ($262)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 39
Fee Name Current Fee Total Costs Difference Development Potential Request - In all R Zones $572 $656 ($84) Development Potential Request - In All Zones Other than R Zones $894 $1,017 ($123) Double Fees for Applicants Attempting to Legalize a Cited Use, Structure or Structural Alteration, and for Discretionary Permit Renewals When the Permit has Terminated After a Written Notice to Submit Prior to the Expiration Date (Except for Unpermitted Window Replacements Where the Current Owner Was Not the Owner of Record at the Time the Unpermitted Window Replacement Was Completed) Varies Varies N/A
Environmental Information Form (New or Addendum) - Commercial and Industrial (Gross Floor Area) Up to 20,000 Sq. Ft $6,345 $7,042 ($697) Environmental Information Form (New or Addendum) - Commercial and Industrial (Gross Floor Area) Above 20,000 Sq. Ft. $8,342 $9,318 ($976) Environmental Information Form (New or Addendum) - Residential One Unit $6,222 $6,923 ($701) Environmental Information Form (New or Addendum) - Residential 2 to 50 Units $6,443 $7,180 ($737) Environmental Information Form (New or Addendum) - Residential 51 units or more, Mixed-Use Development, or Entirely Live/Work $8,563 $9,575 ($1,012) Administrative Fee for Environmental Impact Report (EIR) Contract and Mitigation Monitoring 30% 30% N/A Environmental Impact Report (EIR) - Contract Preparation Fee/Professional Services $3,126 $3,457 ($331) Environmental Review - Exemption Fee New $1,617 N/A General Plan or Specific Plan Amendment $7,176 $8,118 ($942) GIS Map or Specialized Analysis Fee $181 $198 ($17) GIS Map or Specialized Analysis - Deposit $215 $500 ($285) Historic Preservation Process - Mills Act Contract Fee $2,920 $10,748 ($7,828) Home Occupation Permit $463 $629 ($166) Lot Line Adjustment $2,166 $2,640 ($474) Noticing Per Contract Per Contract N/A Parking Exception Fee $1,380 $1,815 ($435) Parking In-Lieu Fees (G.M.C. § 30.32.172) - One- Time Fee $29,275 $28,332 $943 Parking In-Lieu Fees (G.M.C. § 30.32.172) - Annual Fee $729 $706 $23 Parking Reduction Permit $5,334 $6,341 ($1,007) Parking Use Permit $4,350 $5,263 ($913) Zone Change - Planned Residential Development (PRD) Precise Plan Review $13,724 $15,126 ($1,402) Postage - Properties in R1, R1R, ROS Zones $84 $111 ($27) Postage - Properties All Other Zones $297 $111 $186 Preliminary Design Review $2,434 $2,767 ($333) Relocation - Building Relocation $2,031 $2,216 ($185) Relocation - Administrative Relocation $1,238 $1,357 ($119) Research Fee $110 $191 ($81) Ridgeline or Blue Line Stream Exception $3,437 $3,906 ($469)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 40
Fee Name Current Fee Total Costs Difference Setback Ordinance - In all Zones Other than R1 and R1R $9,315 $10,550 ($1,235) Setback Ordinance - In R1 and R1R Zones $9,205 $10,421 ($1,216) Sign Permit for a Temporary Banner $2,375 $2,461 ($86) Special Recreation (SR) Zone Development Plan Review - Hearing Required $6,895 $7,819 ($924) Special Recreation (SR) Zone Development Plan Review - No Hearing Required $365 $998 ($633) Street Name Change Fee $2,977 $3,380 ($403) Street Name Change Fee - Deposit (Deposit to be Refunded Only if Not Approved) $7,773 $8,000 ($227) Subdivision - Condominium or Conversion $12,771 $14,184 ($1,413) Subdivision - Condominium or Conversion Per Unit $371 $899 ($528) Subdivision - New Mixed Use Condominium or Conversion $13,929 $15,542 ($1,613) Subdivision - New Mixed Use Condominium or Conversion Per Unit $644 $1,907 ($1,263) Subdivision - Conventional Raw Land $18,759 $20,954 ($2,195) Subdivision - Conventional Raw Land Per Lot Amount $610 $1,312 ($702) Subdivision - Exception $4,936 $5,417 ($481) Subdivision - Parcel Map $15,822 $17,703 ($1,881) Subdivision - Parcel Map Per Unit Amount $609 $2,647 ($2,038) Subdivision - Reversion to Acreage $10,901 $12,098 ($1,197) Subdivision - Sales Office Registration $935 $979 ($44) Subdivision - Special Master Review Contract $3,428 N/A Subdivision - Time Extension $4,954 $5,645 ($691) Subdivision - Vesting Tentative Tract $17,387 $19,244 ($1,857) Subdivision - Vesting Tentative Tract; Per Lot $1,537 $2,951 ($1,414) Subdivision - Vesting Parcel Map $14,563 $16,093 ($1,530) Subdivision - Vesting Parcel Map; Per Lot $425 $474 ($49) Town Center Specific Plan (TCSP) - Minor Administrative Permit New $724 N/A Town Center Specific Plan (TCSP) - Administrative Permit New $801 N/A Town Center Specific Plan (TCSP) - Minor Exception New $963 N/A Town Center Specific Plan (TCSP) - Exception New $1,261 N/A Time Extensions (Administrative Exceptions, Conditional Use Permits, Design Review, Density Bonus Housing Plans, Parking Reduction Permits, Parking Use Permits and Variances) $454 $520 ($66) Variance Setback or Standards New Projects - Up to 50 Res. Units, or Commercial or Industrial Projects with up to 20,000 Sq. Ft. of Floor Area, or New Hillside Single Family Projects $7,595 $8,169 ($574) Variance Setback or Standards New Projects - Up to 50 Res. Units, or Commercial or Industrial Projects with up to 20,000 Sq. Ft. of Floor Area, or New Hillside Single Family Projects $2,681 $4,945 ($2,264) Variance Setback or Standards New Projects - More than 50 Res. Units, Mixed-Use Development, Entirely Live/Work Development, or Commercial or Industrial Projects with More than 20,000 Sq. Ft. of Floor Area $9,525 $10,233 ($708)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 41
Fee Name Current Fee Total Costs Difference Variance Setback or Standards New Projects - More than 50 Res. Units, Mixed-Use Development, Entirely Live/Work Development, or Commercial or Industrial Projects with More than 20,000 Sq. Ft. of Floor Area $2,909 $5,342 ($2,433) Variance Use $13,406 $15,018 ($1,612) Variance - Use/Single Family Zone - Projects Approved Prior to Adoption of Ordinance #5644 $13,083 $14,663 ($1,580) Wireless Telecommunications Facility Permit - Exemption Review $357 $1,724 ($1,367) Wireless Telecommunications Facility Permit - Review by Planning Commission $6,447 $7,661 ($1,214) Wireless Telecommunications Facility Permit - Review by Director $2,018 $2,442 ($424) Wireless Telecommunications Facility Permit - Expert Review, when Required $614 $1,000 ($386) Zone Change - Map Amendment $11,541 $13,033 ($1,492) Zone Change - Map Amendment Per Lot Fee $425 $474 ($49) Zone Change - “HD” Historic District Overlay Zone Only $2,870 $12,960 ($10,090) Zoning Code Text Amendment $12,331 $13,904 ($1,573) Zoning Services Surcharge - In Addition to Fees for all Planning Division Application/Permits Listed Hereto, Other than Those Specifically Exempted from the Surcharge 11.4% 11.4% $0 Design Review for Fences & Walls $51 $117 ($66) Glendale Transportation Demand Model Run Services $4,971 $5,826 ($855) SB9 Housing Development Review Fee $361 $475 ($114) SB9 Lot Split Parcel Map Application Fee $13,293 $15,024 ($1,731) Reasonable Accommodation $51 $1,225 ($1,174) Preliminary Application Review $1,549 $1,876 ($327) Planning Entitlement Express Review New 1.5x Fee N/A Development Concierge Services Surcharge New 20% N/A Overall, the Planning Division generally under-recovers for its services, with large under-recoveries for items such as Zone Change and Historic Preservation. There are a handful of over recoveries due to process streamlining. ANNUAL REVENUE IMPACT Based on the prior year’s workload information, the Planning Division has a deﬁcit of roughly $600,000. The following table shows the revenue at the current fee, total projected annual cost, and the resulting difference by major fee category. TABLE 15: ANNUAL RESULTS – PLANNING Fee Category Revenue at Current Fee Annual Cost Difference Administrative $75,090 $105,452 ($30,362) Appeals $10,867 $32,238 ($21,371) Conditional Use Permits and Variances $44,168 $50,869 ($6,701) Design Review $624,973 $1,095,921 ($470,948) Environmental Review $6,566 $7,299 ($733)

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 42
Fee Category Revenue at Current Fee Annual Cost Difference Exceptions and Special Standards $5,334 $6,341 ($1,007) Historic Preservation $11,680 $42,992 ($31,312) Housing and Density Bonus $75,166 $92,303 ($17,137) Subdivision and Parcel Maps $3,384 $7,934 ($4,550) Wireless Telecommunications $5,231 $17,958 ($12,727) Zone Changes and General/Specific Plan Amendments $23,872 $26,937 ($3,065) Total $886,331 $1,486,244 ($599,913) The Planning Division has an annual cost recovery of roughly 60%. The largest under-recovery is in the Design Review fee category. Within that category, the largest difference is with Design Review exemptions. Reviewing and right-sizing that fee will allow the City to achieve higher cost recovery.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 43

The following sections provide guidance on how and where to increase fees, determine annual update factors, and develop cost-recovery policies and procedures. FEE ADJUSTMENTS This study has documented and outlined on a fee-by-fee basis where the City is under- and over-collecting for its fee-related services. City and Department management will now need to review the study results and adjust fees in accordance with the Department's and City’s philosophies and policies. The following graphic outlines the major options the City has in adjusting its fees:
▼ REDUCE ▲ FULL COST ▶ PHASE IN Fees above cost must be reduced to match actual cost of service to be in compliance. Fees below cost can be increased immediately to full recovery. Large gaps can be closed gradually over a set period. The City will need to review the results of the fee study and the associated cost-recovery levels and determine how best to adjust fees. While decisions regarding fees that currently show an over-recovery are straightforward, the City can choose to either adopt fees at full cost immediately or phase in any large increases. ANNUAL ADJUSTMENTS Conducting an annual comprehensive analysis of fee-related services and costs would be quite cumbersome and costly. The general recommendation is to conduct a comprehensive fee analysis every 5 to 7 years. This allows jurisdictions to ensure they account for organizational changes, such as staﬃng levels and merit increases, as well as process eﬃciencies, code or rule changes, or technology improvements. Developing annual update mechanisms enables jurisdictions to maintain current cost-recovery levels while accounting for increases in staﬃng or permit-service expenditures. The following graphic provides insight into two options. COLA / Personnel Cost Factor Annual salary adjustments (typically 2–3%) to offset rising cost of living. Not tied to merit or seniority. CPI / ECI Factor Regional cost indicators calculated by the Bureau of Labor Statistics. Released at various intervals, specific to states and regions. The City of Glendale should continue its practice of implementing annual fee increases and reviewing fees every 5 years.

COST RECOVERY CONSIDERATIONS

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 44
POLICIES AND PROCEDURES This study has identiﬁed areas where the City is under-collecting the costs associated with providing services. This known funding gap is therefore being subsidized by other City revenue sources. The development of cost recovery policies and procedures will ensure that current and future decision-makers understand how and why fees were determined and set and will provide a roadmap for ensuring consistency going forward. The following subsections outline typical cost recovery levels and discuss the beneﬁts of developing target cost recovery goals and procedures to achieve and increase cost recovery. TYPICAL COST RECOVERY The Matrix Consulting Group has extensive experience analyzing local government operations across the United States and has calculated typical cost-recovery ranges. The following table outlines cost recovery ranges by major service area. TABLE 16: TYPICAL COST RECOVERY RANGES BY MAJOR SERVICE AREA Service Areas Typical Cost Recovery Ranges Filming Services 50-80% Library, Arts, and Culture 20-50% Building 80-100% Housing 50-70% Licensing 70-100% Planning 50-80% The following graph shows how City compares with industry cost-recovery range standards.

38%
81% 86% 97%
109%
60%
0%
20%
40%
60%
80%
100%
120%
MSD - FilmingLibrary, Arts, andCulture (LAC)CDD - BuildingCDD - HousingCDD - NeighborhoodServicesCDD - Planning Cost Recovery %
Current Revenue Cost Recovery vs. Typical Revenue Cost Recovery Typical Cost RecoveryCurrent Cost Recovery

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 45
The City of Glendale is above typical cost recovery for Library, Arts, and Culture, Housing, and Neighborhood Services. It is within the cost recovery range for Building and Planning. It is below the cost recovery range for ﬁlming services. DEVELOPMENT OF COST RECOVERY POLICIES AND PROCEDURES The City should review current cost-recovery levels and adopt a formal cost-recovery policy. This policy can be general in nature and apply broadly to the City as a whole or to speciﬁc departments and divisions. A department-speciﬁc cost recovery policy would allow the City to better control cost recovery for different types of services provided and the community beneﬁt received.

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 46

As the primary purpose of this fee update was to ensure that all appropriate services were reﬂected and costs were updated, only a handful of fees were selected for comparison with surrounding jurisdictions. Glendale’s current and full cost fees were compared to the Cities of Burbank, Huntington Beach, Long Beach, Pasadena, Riverside, Santa Ana, Santa Monica, and Torrance. The following graphics provide the detailed comparative charts.

$-
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
Glendale -Current FeeGlendale -Full CostBurbankHuntingto nBe achLong BeachPasadenaRiversideSanta AnaSantaMonicaTo rrance New Single-Family Dwelling
Pe rmitAverage
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$5,000
$10,000
$15,000
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$25,000
Glendale -Current FeeGlendale -Full CostBurbankHuntingto nBe achLong BeachPasadenaRiversideSanta AnaSantaMonicaTo rrance New Restaurant
Pe rmitAverage
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$500
$1,000
$1,500
$2,000
$2,500
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$3,500
Glendale -Current FeeGlendale -Full CostBurbankHuntingto nBe achLong BeachPasadenaRiversideSanta AnaSantaMonicaTo rrance TI Business
Pe rmitAverage
APPENDIX – COMPARATIVE SURVEY

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 47

$-
$10,000
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Glendale -Current FeeGlendale -Full CostBurbankHuntingto nBe achLong BeachPasadenaRiversideSanta AnaSantaMonicaTo rrance New Ofﬁce Building
Pe rmitAverage
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$200
$400
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$800
$1,000
$1,200
$1,400
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$1,800
$2,000
Glendale -Current FeeGlendale -Full CostBurbankHuntingto nBe achLongBe achPasadenaRiversideSanta AnaSantaMonicaTo rrance Kitchen / Bathroom Remodel (Non-structural)
FeeAverage
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$50
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$350
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$500
Glendale -Current FeeGlendale -Full CostBurbankHuntingto nBe achLong BeachPasadenaRiversideSanta AnaSanta MonicaTo rrance Water Heater
FeeAverage
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$1,000
Glendale - CurrentFee Glendale - FullCost BurbankRiversideSanta AnaTo rrance ADU Review
FeeAverage

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 48

$-
$1,000
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Glendale -Current FeeGlendale -Full CostBurbankHuntingto nBe achLong BeachRiversideSanta AnaSantaMonicaTo rrance Appeal to Planning Commission or Council
Fee Average
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$6,000
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$14,000
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$20,000
Glendale -
Current Fee
Glendale -
Full Cost
BurbankHuntingto n
Be ach
Long BeachPasadenaRiversideSanta AnaSanta
Monica
To rrance
Conditional Use Permit
Fee Average
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$500
$1,000
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$2,000
$2,500
Glendale -Current FeeGlendale -Full CostBurbankHuntingto nBe achLong BeachPasadenaRiversideSanta AnaSantaMonicaTo rrance Design Review - Exemption
Fee Average
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Glendale -Current FeeGlendale - FullCostBurbankHuntingto nBe achLong BeachPasadenaRiversideSanta AnaSanta MonicaTo rrance Lot Line Adjustment
FeeAverage

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 49

The following summarizes the key patterns that emerged. $-
$50
$100
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$250
Glendale - CurrentFee Glendale - Full CostBurbankHuntingto n BeachPasadenaSanta AnaSanta Monica Installation of News Racks - Annual
FeeAverage
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Glendale - Current FeeGlendale - Full CostZi pper Concert HallWalt Disney Concert Hall Recital Hall Rental - 4 hours
Fee Average
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BurbankHuntingto n
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To rrance
Meeting Room Rental - 2 hours (resident)
Fee Average
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Glendale - CurrentFee Glendale - Full Cost17th floor Pluto LA -West HollywoodKorea n Philade lphiaPre sbyterian ChurchModern WarehouseEvent Studio -Ingl ewood Rooftop Event Space- Culver City
Main Reading Room Rental - 6 hours
Fee Average

GLENDALE COMPREHENSIVE USER FEE STUDY REPORT
MATRIX CONSULTING GROUP 50
• Glendale’s current fees are consistently below full cost. Across nearly all services surveyed, the City’s current fees do not recover the full cost of providing the service, meaning the general fund is subsidizing fee-supported activities. • Full-cost fees would align Glendale with the market rather than exceed it. Adopting full-cost recovery would generally place Glendale’s fees in the middle of the range charged by comparable jurisdictions. In most cases, full-cost fees would not make Glendale the most expensive option. • The largest cost-recovery gaps are in high-value permits and planning entitlements. Services such as new construction permits (single-family dwellings, restaurants, and oﬃce buildings), conditional use permits, and appeals to the Planning Commission show the most signiﬁcant dollar differences between current fees and full cost. • Smaller-scale permits are closer to cost recovery. Fees for lower-cost services, such as water heater permits and kitchen/bathroom remodels, show smaller gaps. Full cost fees for these services remain modest and competitive with peer jurisdictions. • Planning fees are signiﬁcantly under-recovered. Conditional use permits, appeals, design review exemptions, lot line adjustments, and ADU reviews all show current fees well below full cost. Moving to full cost recovery would position Glendale within the upper range of comparable cities but not as an outlier. • Facility rental rates are competitive. Meeting room, recital hall, and reading room rental fees are at or below rates charged by comparable venues. Modest increases to full cost would keep Glendale’s rates reasonable. Glendale is currently subsidizing most of the services reviewed, with fees set below the actual cost of delivery. Adopting full-cost fees would close that gap and generally align Glendale with – not exceed – what surrounding jurisdictions already charge. The largest opportunities for improved cost recovery are in high-value building permits and planning entitlements. 295.22 183.81
Fee Name Unit
FIRE

BATTALION
CHIEF 40 HR

FIRE/ENVIRON
MENTAL
SAFETY SPEC Total Time
Total Cost /
Unit CPI

FIRE FILMING AND SPECIAL EVENTS PERMITS
Fire Safety Officer (4 Hours Minimum) Per Hour 0.50 0.50 1.00 $239.51 $246.75 Filming and Special Events Time Estimates - Fire Safety Officer 168.20
Fee Name Unit
FIRE

PREVENTION
INSPECTOR Total Time
Total Cost /
Unit CPI

MISCELLANEOUS FIRE FEES
Management and Inspection of Hazardous Vegetation for properties designated VMP (Vegetation Management Program) in the High or Very High Fire Hazard Area Per property Per Year 0.67 0.67 $112.14 $115.52 Fire Time Estimates - Vegetation Management Program
Time Estimates
234.34 158.59 169.54 188.12 131.14 Fee Name Unit

SR CIVIL

ENGINEER
CIVIL

ENGINEERING

ASSISTANT

UTILITY

CONSTRUCTION

INSPECTOR
WATER
SYSTEM

OPERATIONS

SUPERVISOR

CONSTRUCTION

SUPERVISOR
(PUBLIC WORKS) Total Time Total Cost
Water Service Cost Estimates (non-refundable)Each Unit 1.00 6.00 2.00 1.00 1.00 11.00 1,844.20 Glendale Water & Power Time Estimates - Water
Time Estimates
405.65 239.74 489.60
Fee Name Unit
POLICE
LIEUTENANT POLICE OFFICER POLICE CHIEF Total Time FY 2024-25
Total Cost /
Unit CPI 3.02%
Concealed Weapons Permit
Permit Each 0.50 2.50 0.50 3.50 1,046.98 1,078.60 Renewal Each 0.50 2.50 3.00 802.18 826.40 Police Time Estimates - Concealed Weapons Permits

Report on Cost of Services (User Fee) Study

CITY OF GLENDALE, CALIFORNIA

FINAL REPORT

May 2024

Table of Contents

1. Introduction and Executive Summary 1

2. Legal Framework and Policy Considerations 5

3. User Fee Study Methodology 9

4. Results Overview 11

5. City Clerk 12

6. Citywide Charges 14

7. Citywide Filming 16

8. Community Development – Building 19

9. Community Development - Housing 34

10. Community Development - Licensing 36

11. Community Development – Neighborhood Services 41

12. Community Development – Planning 43

13. Community Services & Parks 55

14. Fire - Prevention 65

15. Glendale Water & Power – Customer Service 74

16. Glendale Water & Power – Electric 76

17. Glendale Water & Power - Water 79

18. Library, Arts & Culture 82

19. Police 86

20. Public Works - Engineering 88

21. Public Works – Environmental Management 93

22. Public Works – Integrated Waste 94

23. Public Works – Maintenance 96

24. General Plan Maintenance Fee 98

25. Annual Revenue Impact 101

26. Cost Recovery Considerations 106
Appendix – Comparative Survey 110

Cost of Services (User Fee) Study Glendale, CA

Matrix Consulting Group 1

1. Introduction and Executive Summary

The report, which follows, presents the results of the Development -Related Cost of Services (User Fee) Study conducted by the Matrix Consulting Group for the City of Glendale.
1 Project Background and Overview

The Matrix Consulting Group analyzed the cost-of-service relationships that exist between fees for service activities in the following 20 departments / divisions: City Clerk, Citywide Charges, Citywide Filming, Building, Housing, Licensing, Neighborhood Services, Planning, Community Services & Parks, Fire Prevention, Customer Service, Electric, Water, Library, Police, Engineering, Environmental Management, Integrated Waste, and Maintenance. The results of this Study provide a tool for understanding current service levels, the cost and demand for those services, and what fees for service can and should be charged.
2 General Project Approach and Methodology

The methodology employed by the Matrix Consulting Group is a widely accepted “bottom up” approach to cost analysis, where time spent per unit of fee activity is determined for each position within a Department or Program. Once time spent for a fee activity is determined, all applicable City costs are then considered in the calculation of the “full” cost of providing each service. The following table provides an overview of types of costs applied in establishing the “full” cost of services provided by the City:

Table 1: Overview of Cost Components

Cost Component Description

Direct

Fiscal Year 2023 Budgeted salaries, benefits and allowable expenditures.

Indirect

Division, departmental, and Citywide administration / management and clerical support.

Together, the cost components in the table above comprise the calculation of the total “full” cost of providing any particular service, regardless of whether a fee for that service is charged.

The work accomplished by the Matrix Consulting Group in the analysis of the proposed fees for service involved the following steps:

Cost of Services (User Fee) Study Glendale, CA

Matrix Consulting Group 2

• Departmental Staff Interviews: The project team interviewed Departmental staff regarding their needs for clarification to the structure of existing fee items, or for addition of new fee items.

• Data Collection: Data was collected for each permit / service, including time estimates. In addition, all budgeted costs and staffing levels for Fiscal Year 20 23 were entered into the Matrix Consulting Group’s analytical software model.

• Cost Analysis: The full cost of providing each service included in the analysis was established.

• Review and Approval of Results with City Staff: Department management has reviewed and approved these documented results.

A more detailed description of user fee methodology, as well as legal and policy considerations are provided in subsequent chapters of this report. 3 Summary of Results

When comparing FY 2023 fee-related budgeted expenditures with fee-related revenue the City is under-recovering its costs by approximately $9.3 million and recovering 68% of its costs. The following table shows by major service area / discipline, the revenue collected, the total annual cost, the resulting difference, and the resulting cost recovery percentage.

Table 2: Annual Cost Recovery Analysis

Service Area
Total
Revenue
Total
Annual Cost Difference
Cost
Recovery %
City Clerk $351 $591 ($240) 59%
Building $9,153,401 $9,947,522 ($794,121) 92%
Planning $1,227,191 $1,952,511 ($725,320) 63%
Neighborhood Services $463,098 $817,613 ($354,515) 57%
Housing $21,220 $229,118 ($207,898) 9%
Engineering $1,469,779 $1,926,152 ($456,374) 76%
Maintenance $44,912 $137,900 ($92,988) 33%
Integrated Waste $194,931 $297,605 ($102,674) 65%
Env. Management $98,888 $70,131 $28,757 141%
Police1 $1,012,203 $1,643,573 ($631,369) 62%
Fire Prevention1 $1,794,395 $2,814,238 ($1,019,843) 64% Customer Service $717,974 $861,702 ($143,728) 83%
Water $1,297,955 $1,855,869 ($557,914) 70%
Electric $609,653 $1,055,224 ($445,571) 58%
Community Services & Parks1 $1,218,397 $4,411,078 ($3,192,681) 28% Library Arts and Culture1 $57,813 $83,476 ($25,664) 69% Management Services - Filming $891,560 $1,517,480 ($625,920) 59% TOTAL $20,273,720 $29,621,783 ($9,348,063) 68%

1 Revenue from filming-related fees were not included as they are accounted for in Management Services – Filming totals.

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With the exception of Community Services & Parks at $3.2 million, the largest subsidy is Fire Prevention at $1 million. Fire Prevention’s subsidy is primarily due to the inspection of Vegetation Management Plans for properties and Multi -Family Annual inspections.

Other large subsidies include; Building at $794 thousand and Planning at $728 thousand.

Overall, these deficits highlight the cost recovery gap between the current fees charged and the actual cost of providing the service.

The City’s largest source of subsidy is related to Community Services & Parks at $ 3.2 million, which is expected due to the nature of these activities. Community Services & Parks, Library, Arts & Culture, and Filming are unique fees that can be assessed based upon market rates, if those service areas are excluded, the City’s overall deficit decreases from $9.3 million to $5.5 million and the cost recovery level increases from 68% to 77%.

Likewise, i f only General fund departments (excluding Community Services & Parks, Library, Arts & Culture, and Filming) are considered then the City’s overall deficit decreases from $9.3 million to $4.4 million, and the cost recovery percentage increases from 68% to 78%. The largest sources of the General fund deficit are related to private development activity – Building, Fire Prevention, and Planning. Therefore, the City should closely evaluate these service areas and increase fees where appropriate to help bridge this gap.

The detailed documentation of the Study will show an over-collection for some fees (on a per unit basis), and an undercharge for most others. The results of this analysis will provide the Department and the City with guidance on how to right -size their fees to ensure that each service unit is set at an amount that does not exceed the full cost of providing that service.

The display of the cost recovery figures shown in this report are meant to provide a basis for policy development discussions among Council members and City staff, and do not represent a recommendation for where or how the Council should act. The setting of the “rate” or “price” for services, whether at 100 percent full cost recovery or lower, is a policy decision to be made only by the Council, with input from City staff and the community. 4 Considerations for Cost Recovery Policy and Updates

The Matrix Consulting Group recommends that the City use the information contained in this report to discuss, adopt, and implement a formal Cost Recovery Policy, including a mechanism for the annual update of fees for service.
1 Adopt a Formal Cost Recovery Policy
The Matrix Consulting Group strongly recommends that the Council adopt a formalized, individual cost recovery policy for each service area included in this Study. Whenever a

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cost recovery policy is established at less than 100% of the full cost of providing services, a known gap in funding is recognized and may then potentially be recovered through other revenue sources. The Matrix Consulting Group considers a formalized cost recovery policy for various fees for service an industry Best Management Practice. 2 Adopt an Annual Fee Update / Increase Mechanism
The purpose of a comprehensive update is to completely revisit the analytical structure, service level estimates and assumptions, and to account for any major shifts in cost components or organizational structures that have occurred since the City’s previous analysis. The City of Glendale last conducted its last comprehensive citywide fee study in 2016. It’s recommended that the City continues the practice of conducting comprehensive analyses every 5-7 years as this practice captures any changes to organizational structure, processes, as well as any new service areas.

In between comprehensive updates, the City should continue to utilize published industry economic factors such as Consumer Price Index (CPI) or other regional factors to update the cost calculations established in the Study on an annual basis. Utilizing an annual increase mechanism would ensure that the City receive s appropriate fee increases that reflect growth in costs.

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2. Legal Framework and Policy Considerations

This section of the report is intended to provide an overview regarding overall legal rules and regulations as well as general policy considerations for fees for service. A “user fee” is a charge for service provided by a governmental agency to a public citizen or group. In California, several constitutional laws such as Propositions 4, 13, and 218, State Government Codes 66014 and 66016, and more recently Prop 26 and the Attorney General’s Opinion 92 -506 set the parameters under which the user fees typical ly administered by local government are established and administered. Specifically, California State Law, Government Code 66014(a), stipulates that user fees charged by local agencies “…may not exceed the estimated reasonable cost of providing the service for which the fee is charged”.
1 General Principles and Philosophies Regarding User Fees

Local governments are providers of many types of general services to their communities.

While all services provided by local government are beneficial to constituents, some services can be classified as globally beneficial to all citizens, while others provide more of a direct benefit to a specific group or individual. The following table provides examples of services provided by local government within a continuum of the degree of community benefit received:

Table 3: Services in Relation to Benefit Received

“Global” Community Benefit “Global” Benefit and an
Individual or Group Benefit Individual or Group Benefit

• Police
• Park Maintenance
• Fire Suppression

• Recreation / Community
Services & Parks
• Fire Prevention

• Building Permits
• Planning and Zoning Approval
• Site Plan Review
• Engineering Development
Review
• Facility Rentals

Funding for local government is obtained from a myriad of revenue sources such as taxes, fines, grants, special charges, user fees, etc. In recent years, alternative tax revenues, which typically offset subsidies for services provided to the community, hav e become increasingly limited. These limitations have caused increased attention on user fee activities as a revenue source that can offset costs otherwise subsidized (usually) by the general fund. In Table 3, services in the “global benefit” section tend to be funded primarily through voter approved tax revenues. In the middle of the table, one typically finds a mixture of taxes, user fee, and other funding sources. Finally, in the “individual /

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group benefit” section of the table, lie the services provided by local government that are typically funded almost entirely by user fee revenue.

The following are two central concepts regarding the establishment of user fees:
• Fees should be assessed according to the degree of individual or private benefit gained from services. For example, the processing and approval of a land use or building permit will generally result in monetary gain to the applicant, whereas Police services and Fire Suppression are examples of services that are essential to the safety of the community at large.

• A profit-making objective should not be included in the assessment of user fees.

In fact, California laws require that the charges for service be in direct proportion to the costs associated with providing those services. Once a charge for service is assessed at a level higher than the actual cost of providing a service, the term “user fee” no longer applies. The charge then becomes a tax subject to voter approval.

Therefore, it is commonly accepted that user fees are established at a level that will recover up to, and not more than, the cost of providing a particular service. 2 General Policy Considerations Regarding User Fees

Undoubtedly, there are programs, circumstances, and services that justify a subsidy from a tax based or an alternative revenue source. However, it is essential that jurisdictions prioritize the use of revenue sources for the provision of services based on the continuum of benefit received.

Within the services that are typically funded by user fees, the Matrix Consulting Group recognizes several reasons why City staff or the Council may not advocate the full cost recovery of services. The following factors are key policy considerations in set ting fees at less than 100 percent of cost recovery:
• Limitations posed by an external agency. The State or an outside agency will occasionally set a maximum, minimum, or limit the jurisdiction’s ability to charge a fee at all. An example includes time spent copying and retrieving public documents and / or transportation permits.

• Encouragement of desired behaviors. Keeping fees for certain services below full cost recovery may provide better compliance from the community. For example, if the cost of a permit for changing a water heater in residential home is higher than the cost of the water heater itself, many citizens will avoid pulling the permit.

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• Benefit received by user of the service and the community at large is mutual.

Many services that directly benefit a group or individual equally benefit the community as a whole. Examples include Planning Design Review, historical dedications and certain types of special events.

The Matrix Consulting Group recognizes the need for policies that intentionally subsidize certain activities. The primary goals of a User Fee Study are to provide a fair and equitable basis for determining the costs of providing services and ensure that the City complies with State law.
3 Parks and Recreation Specific Regulations
There are specific rules and regulations within the State Law that impact Parks and Recreation related activities directly. These can be separated into two categories – rental rates and recreation programs. The following points provide further information regarding these items:

1. Rental Rates: One of the exceptions to the tax category under Proposition 26 is a charge imposed for entrance to or use of local government property, or the purchase, or rental, or lease of local government property

2. There is no requirement
that these rates must be limited to the cost of service, as they can be dependent upon a variety of features of the facility or park being rented.

2. Recreation Programs: Under Proposition 26, the exception to the tax category is a charge that is “imposed”. Based upon the League of California Cities implementation guide for Proposition 26, as well as other legal opinions, recreation classes, youth sports, adult sports, are not a charge that is “imposed upon residents”. Rather residents have the option to voluntarily participate in those programs and utilize a private entity (non-governmental entity) for those activities.

Therefore, these rates are allowed to be set based upon the market options within the area rather than being restricted to the cost of service being provided.

Utilizing these two principals is key to understanding the results generated through this analysis. As such, any surpluses reflected in the report do not need to be reduced to the cost of service, as the fee amount(s) should be based upon the rates that the market can bear.

2 Proposition 26 Article XIII C(1)(e)(4)

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4 Summary of Legal Restrictions and Policy Considerations

Once the full cost of providing services is known, the next step is to determine the “rate” or “price” for services at a level which is up to, and not more than the full cost amount.

The Council is responsible for this decision, which often becomes a question of balancing service levels and funding sources. The placement of a service or activity within the continuum of benefit received may require extensive discussion and at times fall into a “grey area”. However, with the resulting cost of services information from a User Fee Study, the Council can be assured that the adopted fee for service is reasonable, fair, and legal. The City will need to review all fees for service in this analysis and where subsidies are identified increase them to reduce the deficit, and where over-recoveries are identified the fee must be reduced to be in compliance with the law.

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3. User Fee Study Methodology

The general steps utilized by the project team to determine allocations of cost components to a particular fee or service are:
• Calculate fully burdened hourly rates by position, including direct & indirect costs;

• Develop time estimates for the average time spent to deliver each service included in the study;

• Distribute the appropriate amount of the other cost components to each fee or service based on the staff time allocation basis, or another reasonable basis.

The results of these allocations provide detailed documentation for the reasonable determination of the actual cost of providing each service.

One of the key study assumptions utilized in the “bottom up” approach is the use of time estimate averages for the provision of each fee related service. Utilization of time estimates is a reasonable and defensible approach, especially since experienced staff members who understand service levels and processes unique to the City developed these estimates.

The project team worked closely with City staff in developing time estimates with the following criteria:
• Estimates are representative of average times for providing services. Extremely difficult or abnormally simple projects are not factored in the analysis.

DIRECT
(Salaries, Benefits,
Services, Supplies)

INDIRECT
(Departmental Admin,
Services Supplies, Citywide
Overhead etc.)
Total Cost

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• Estimates reflect the time associated with the position or positions that typically perform a service.

• Estimates provided by staff are reviewed and approved by the division / department, and often involve multiple iterations before a Study is finalized.

• Estimates are reviewed by the project team for “reasonableness” against their experience with other agencies.

• Estimates were not based on time in motion studies, as they are not practical for the scope of services and time frame for this project.

• Estimates match the current or proposed staffing levels to ensure there is no over- allocation of staff resources to fee and non-fee related activities.

The Matrix Consulting Group agrees that while the use of time estimates is not perfect, it is the best alternative available for setting a standard level of service for which to base a jurisdiction’s fees for service and meets the requirements of California law.

The alternative to time estimating is actual time tracking, often referred to billing on a “time and materials” basis. Except in the case of anomalous or sometimes very large and complex projects, the Matrix Consulting Group believes this approach to not b e cost effective or reasonable for the following reasons:
• Accuracy in time tracking is compromised by the additional administrative burden required to track, bill, and collect for services in this manner.

• Additional costs are associated with administrative staff’s billing, refunding, and monitoring deposit accounts.

• Customers often prefer to know the fees for services in advance of applying for permits or participating in programs.

• Departments can better predict revenue streams and staff needs using standardized time estimates and anticipated permit volumes.

Situations arise where the size and complexity of a given project warrants time tracking and billing on a “time and materials” basis. The Matrix Consulting Group has recommended taking a deposit and charging Actual Costs for such fees as appropriate and itemized within the current fee schedule.

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4. Results Overview

The motivation behind a cost of services (User Fee) analysis is for the City Council and Departmental staff to maintain services at a level that is both accepted and effective for the community, and also to maintain control over the policy and management of these services.

It should be noted that the results presented in this report are not a precise measurement.

In general, a cost of service analysis takes a “snapshot in time”, where a fiscal year of adopted budgeted cost information is compared to the prior fiscal year of revenue, and workload data available. Changes to the structure of fee names, along with the use of time estimates allow only for a reasonable projection of subsidies and revenue.

Consequently, the Council and Department staff should rely conservatively upon these estimates to gauge the impact of implementation going forward.

Discussion of results in the following chapters is intended as a summary of extensive and voluminous cost allocation documentation produced during the Study. Each chapter will include detailed cost calculation results for each major permit category includi ng the following:
• Modifications or Issues: discussions regarding any revisions to the current fee schedule, including elimination or addition of fees.

• “Per Unit” Results: comparison of the full cost of providing each unit of service to the current fee for each unit of service (where applicable).

The full analytical results were provided to City staff under separate cover from this summary report.

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5. City Clerk

The City Clerk’s Office is responsible for administering elections, preparing agenda packages, maintaining accurate and transparent City records, and providing City Departments and the public with access to City records and legislative actions. The fees examined within this study relate to document and media reproduction, candidate and initiative processing, and lobbyist registration. The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by the City Clerk’s Office.
1 Fee Schedule Modifications
In discussions with City Clerk staff, modifications were made to the current fee schedule, including:

• Eliminated Fees: Sales of Precinct Maps and Zoning Ordinance Book (Title 30 of GMC) were removed as the City provides these maps and books via email or online; and Voter/Election Files were removed as these are now handled by the County.

• New Fees: Initiative Petition Filing Fee and Candidate Filing Processing Fee were added to better reflect current services provided.

The modifications noted above ensure that the proposed fee schedule better reflects the services being provided by City Clerk staff.
2 Detailed Results
The City Clerk’s office collects fees for document and media reproduction, candidate and initiative processing, and lobbyist registration. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each fee.

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Table 4: Total Cost Per Unit Results – City Clerk

Fee Name Current Fee Total Cost Difference
Photocopies3 $0.10 $0.10 $0
Lobbyist Registration Fees
Initial Registration $31 $27 $4
Annual Renewal $15 $21 ($6)
Amendment $15 $21 ($6)
Initiative Petition Filing Fee4 New $200 N/A
Candidate Filing Processing Fee5 New $25 N/A

Photocopies, Initiative Petition Filing, and Candidate Filing Processing fees are set by California state law. Of the remaining fees, the only over-recovery is in relation to ‘Lobbyist Registration Fees - Initial Registration’ at $4.

3 The Photocopy fee is set by CA Govt Code § 81008(a).
4 The Initiative Petition Filing Fee is a refundable deposit set by ELEC 9202(b). 5 The Candidate Filing Processing Fee is set by ELEC 10228.

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6. Citywide Charges

The Finance Department serves as the financial steward for the City, managing the City’s resources in a fiscally conservative manner. The Department oversees Citywide charges and miscellaneous fees relating to financial reports, credit card charges, etc. The fees examined within this study relate to distribution of the budget book and financial reports, collection agency charges, credit / debit card service fees, and return check fees. The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by the Finance Department. 1 Fee Schedule Modifications
In discussions with Finance staff, the primary modifications proposed to the fee schedule included eliminating the following fees ; as the City no longer offers the services or provides the service free of charge:

• Budget CD
• Notary Fees
• Financial Reports & Budget Books
• Collection Agency - Cost Recovery (Collection Agency fees charged on past due accounts by various departments)

The modifications noted better reflect the services being provided by Finance staff. 2 Detailed Results
The City collects fees GTV6 Duplication, credit card service fees, and return check fees.

The total cost calculated for each service includes direct staff costs for Finance staff and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

Table 5: Total Cost Per Unit Results – Citywide Charges & Other Miscellaneous Fees

Fee Name Current Fee Total Cost Difference
Returned Check Charges-First Insufficient Check/funds6 $25 $25 $0 Returned Check Charges-Subsequent Insufficient Check7 $35 $35 $0 GTV6 Video Duplication $20 $81 ($61)

6 Returned Check Charges First Insufficient Check/Funds fee is set by California Civil Code, Section 1719(a) . 7 Returned Check Charges- Subsequent Insufficient Check fee is set by California Civil Code, Section 1719(a) .

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Both Returned Check Charges are set by California state law. There is an under-recovery for the GTV6 Video Duplication.
3 Citywide Credit/Debit Card Service Fee
Through this study, the project team evaluated a Credit / Debit Card convenience fee.

Currently, the City of Glendale charges 2.50% per Transaction to recover the fees assessed from the credit card and debit card companies for any transactions that require the use of credit / debit cards.

The project team evaluated a year’s worth of data regarding credit / debit card surcharges actually incurred by the City for the different departments. The following table shows the total credit / debit card related revenue, the total credit / debit card related fees, and the resulting transaction percentage:

Table 6: Credit / Debit Card Fee Calculation

Category Amount
Total Credit / Debit Card Revenue – excluding outliers $5,434,432 Credit Card / Debit Assessed Fees – excluding outliers $128,188 Credit Card Fee 2.40%

Based upon the analysis, the proposed credit / debit card fee for City was calculated at

2.40% per transaction.

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7. Citywide Filming

The fees examined within this study relate to filming applications and rental of City facility spaces for filming. The following subsections discuss fee schedule modifications and detailed per unit results for the fee -related services provided by the Filming and Special Events Section within the Management Services Department. 1 Fee Schedule Modifications
In discussions with Filming and Special Events staff, it was decided that all filming related fees from all City Departments ( i.e., Library, Arts & Culture and Community Services & Parks) would move from their respective fee schedules to the Filming Fee schedule. This will ensure that all filming related fees are captured in a singular area on the master fee schedule. Additionally, the Artsakh Avenue Paseo Rental fees were moved to the Community Services & Parks fee schedule to consolidate all rental fees in a singular place.

Along with consolidating the fees onto a single fee schedule; PW Engineering staff proposed the addition of a Filming Application Engineering Review fee as a means to capture their time reviewing film applications and Community Services & Parks proposed eliminating the Site Host Fee.
2 Detailed Results
The Film and Special Events Section collects fees for filming applications and rental of City facility spaces for filming. Non-City facility film permit applications are managed by a third-party vendor. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

Table 7: Total Cost Per Unit Results – Filming and Special Events

Fee Name Current Fee Total Cost Difference
Filming - Use of City Property (Including Sidewalks/Streets) $454 $510 ($56) Old Police Building/Jail - Rental
Standard Rate $4,577 $4,708 ($131)
Student Rate $1,613 $4,708 ($3,095)
Film Monitoring/Film Permit Staff $72 $99 ($27)
Special Events, Application Processing Fee $31 $197 ($166) City Facility Filming Fee
Standard Rate $2,288 $2,354 ($66)
Student Rate $1,144 $2,354 ($1,210)

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Fee Name Current Fee Total Cost Difference
Glendale Transportation Center
Standard Rate $1,713 $1,983 ($270)
Student Rate $537 $1,983 ($1,446)
Temporary Place of Amusement $629 $197 $432

FIRE FILMING FEES
Fire Inspection (4 Hours Minimum on Weekends) $157 $197 ($40) Filming Application Fire Review $117 $325 ($208)
Fire Safety Officer (4 Hours Minimum) $135 $168 ($33) Special Event Permits; Fire Plan Review $56 $92 ($36)

POLICE FILMING FEES
Filming Application Police Review $117 $306 ($189)
Police Personnel Fee (4 Hours Minimum) $147 $280 ($133)

ENGINEERING FILIMING FEES
Filming Application Engineering Review New $68 N/A

LIBRARY FILMING FEES
Central Library
Exterior Only $2,265 $1,046 $1,219
Exterior Only Each additional hour after min. hours $338 $209 $129 Interior & Exterior (Entrance Area Only) $3,965 $3,098 $867 Interior & Exterior (Entrance Area Only) Each additional hour after min. hours $564 $620 ($56)
Access to Any/All Public Spaces (During Closed Hours Only) $5,667 $6,980 ($1,313) Access to Any/All Public Spaces (During Closed Hours Only) Each additional hour after min. hours $1,017 $1,396 ($379) Parking Fees, Central (Full Lot Available during closed hours only) $1,131 $428 $704
Parking Fees, Central (Price per Slot) $20 $8 $13
Brand Library
Exterior (Library Area Only) $2,265 $1,870 $395
Exterior (Library Area Only) Each additional hour after min. hours $338 $374 ($36)
Interior & Exterior $5,667 $7,480 ($1,813)
Interior & Exterior Each additional hour after min. hours $1,017 $1,496 ($479) Film School Students, Brand Library Exterior/Interior (proof required) $106 $1,496 ($1,390)
Brand Library Interior Only (Minimum of 5 hours) $3,329 $5,984 ($2,655) Brand Interior, Each additional hour after min. hours $665 $1,197 ($532) Neighborhood Libraries
Access to Any/All Public Spaces (During Closed Hours Only) $3,965 $1,455 $2,510 Access to Any/All Public Spaces (During Closed Hours Only) Each additional hour after min. hours $564 $291 $273
Parking Fees
Chevy Chase $338 $450 ($112)
Montrose (Upper Lot Only) $338 $450 ($112)
Grandview $338 $450 ($112)
All Other Neighborhood Libraries $300 $300 $0
Miscellaneous Filming Fees
Administrative Fees All Bookings $281 $332 ($51)
Filming Processing New $743 N/A
Non-Refundable Deposit (Applicable towards payment of
filming fee) $564 $600 ($36)
Staffing Fee $25 $42 ($17)

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Fee Name Current Fee Total Cost Difference
Staffing Fee (Overtime / Holiday) Hourly Rate $63
Security Guard $25 $25 $0

COMMUNITY SERVICES & PARKS FEES
Film Permits - Parks and Special Use Facility Fees
Administrative Fees $225 $523 ($298)
Deposit $2,000 $2,000 $0
Verdugo Adobe w/out Equipment $560 $548 $12
Parking Fees per Space $15 $18 ($3)
Verdugo Skate Park Weekday (Over 6 Hrs) $1,680 $429 $1,251 Verdugo Skate Park Weekend (Over 6 Hrs) $3,360 $429 $2,931 Verdugo Skate Park Weekday $210 $54 $156
Verdugo Skate Park Weekend $420 $54 $366
Student Film Permit $225 $927 ($702)
Trail Fee $750 $633 $117
Tennis Court Fee $50 $28 $22
Brand Friendship Garden (Filming) $180 $76 $104
All Other City Facilities Varies
Rental
Rate N / A
Civic Auditorium Fees
Rental Space Upper-Level Indoor Soccer Filming Rate $113 $469 ($356)

A majority of Filming’s fees are under-recovering, ranging from a low of $ 3 for Parking Fees per Space to a high of $3,095 for Student Old Police Building Jail Rate. The largest over-recovery relates to Verdugo Skate Park Weekend (over 6 hrs) at approximately $2,931.

It is important to note that Filming fees are similar to other types of facility rentals. These fees are not subject to the same user fee regulations as service -based fees. These fees are voluntary, meaning that there is no imposition upon the user to film in the City of Glendale, as such they are voluntarily choosing to film at a city facility. The rate is then meant to capture the desirability of a particular space or facility for filming needs. This section has only been provided for informational purposes to the City. The City should review and utilize its discretion and an understanding of the local market trends to determine how to set and adjust the filming fees.

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8. Community Development – Building

The Building & Safety Division is responsible for providing plan check and inspection services on all building and construction within the City. They ensure all buildings comply with California building codes and regulations, providing safe environments for City staff, residents, and visit ors. Fees included in this analysis are in relation to mechanical, electrical, plumbing. plan checks, inspections, contractor business licensing, and land development. The following subsections discuss fee schedule modifications and detailed per unit resul ts for the fee -related services provided by the Building & Safety Division.
1 Fee Schedule Modifications
During discussions with Building staff, modifications were proposed to the current fee schedule. Below is an overview of the various proposed changes:
• Elimination of Fees: Various fees were proposed for elimination, as the services are no longer provided, or are accounted for through other fees:
- Special Fees for Single Family Properties Patio Covers and Carports, Special Fees for single Family Properties Wood, wrought iron, or chain link fences, and Special Fees for single Family Properties Stuccos or re-stucco, as these fees will now be charged through valuation.
- Electrical, Mechanical, and Plumbing Permit Issuance and Modification Fees as this time is now captured in the specific individual permits.

• Modification of Existing Fees: The Swimming Pool Combo Permit (Single -Family Residential and Commercial / Multi-Family) was developed in order to account for all plan review and inspection time associated with these services, rather than separate fees for each component.

• Addition of Fees: The following fees were proposed to be added; including:
- EV Charging Station was added to reflect new codes and regulations surround plan review and inspection services.
- Special Inspector Approval for special inspections that are needed.

• Expansion of Valuation Based fees: The City’s current Building Permit Fee valuation table ranges stop at a high of $1,000,000. However, it was determined that this amount is too low and does not accurately calculate fees for high -cost projects. As such four additional ranges were added: $5,000,000 and $10,000,000,

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$25,000,000, and $50,000,000. This table expansion will account for much larger cost projects that do not actually take an exponential increase in the amount of time to plan review and inspect. Additionally, it was also determined that having two separate tables one for single-family and another for commercial / multi - family projects would more accurately account for the scope of projects.

• Combination of Plan Check Fees: The City currently charges three plan check fees on almost every permit – Green Building, Disabled Access, and Regular Plan Check. Rather than charging it as three separate line items it was determined that this should be combined into a singular plan check percentage that encompasses all three reviews.

The modifications outlined allow Building’s fee schedule to accurately reflect the services being provided by staff and helps ensure that costs are captured appropriately. 2 Detailed Results – Flat Fees
The Building Department collects flat fees for structural, electrical, mechanical, and plumbing permits and inspections. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and the difference associated with providing each service.

Table 8: Total Cost Per Unit Results – Building Flat Fees

Fee Name Current Fee Total Cost Difference

ADMINSTRATIVE PROCESS FEES
Changes to Permits (Owner, contractor,
etc.) $69 $119 ($50)
Minimum Fee Retained for Refunds $79 $152 ($73)
Replacement of Lost Inspection Cards Hourly Rate $127 N / A

INSPECTION FEES
Inspection outside normal hours -
(Including travel time) Hourly Rate $796 N / A
Re-inspection fee assessed when the
Building Official determines that work that
was requested to be inspected has not
been completed, when more than two
inspections are required to correct
deficiencies noted on a previous inspection,
or when an applicant has divided the work
for a required inspection into excessive
parts; thereby requiring the City to perform
extra inspections Hourly Rate $84 N / A

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Fee Name Current Fee Total Cost Difference
Inspections for which no fee is specifically
indicated or for projects determined by the
Building Official unique Hourly Rate $168 N / A

REVIEW OF GEOLOGICAL RECORDS
Submitted with Plan Review Hourly Rate $181 N / A
Submitted independently of a Plan Review Hourly Rate $362 N / A

RECORDS FEES
Plan Maintenance Fee $3 $15 ($12)
Change or re-assignment of addresses Hourly Rate $127 N / A

CERTIFICATES OF OCCUPANCIES
Application for a Temporary Certificate of
Occupancy $6698 $745 ($77)
Request for an extension of Temporary
Certificate of Occupancy $4049 $444 ($40)

REQUEST FOR BUILDING CODE MODIFICATIONS/APPEALS
Request for a modification Hourly Rate $382 N / A
Request for alternate method or
material/Building Official determination Hourly Rate $382 N / A Appeal of Building Official determined to
the Board of Appeals; or ratification of
Building Official determination. $1,05010 $1,528 N / A Request for an official written
determination by the Building Official,
minimum 1.5 hour - Actual Time at Staff
Hourly Rates [calculated cost is an estimate
of a typical project] Hourly Rate $382 N / A

REQUEST FOR EXTENSION OF TIME

REQUEST
For Plan Check Extensions $161 $199 ($38)
For Permit Extensions $169 $261 ($92)

BUILDING PERMIT FEES
Combination Building Permits for the following types of projects:

Sign Permits Add Electrical
Sign Permits Add Electrical 20% 10% 10%
Swimming Pool Combo Permit
Single-Family Residential Varies $824 N/A
Commercial / Multi-Family Varies $1,546 N/A
Special Fees for Single Family Properties
Kitchen remodel (No movement of walls
interior work only) $130 $529 ($399)
Bathroom remodel (No movement of walls
interior work only) $130 $529 ($399)
Re-Roof Permits
Up to 15 squares $118 $176 ($57)

8 Original fee is per hour. Current fee has been calculated to be based upon the estimate of hour(s) provided in support. Examp le, the Application for Temporary Certificate of Occupancy takes approximately 4.42 hours. The 4.42 hours is multiplied by current hourly rate of $151.42 to calculate current fee of $669. This is to allow a more appropriate comparison to the proposed flat fee. 9 Original fee is per hour. Current fee has been calculated to be based upon the estimate of hour(s) provided in support. Examp le, the Application for Temporary Certificate of Occupancy takes approximately 2.67 hours. The 2.67 hours is multiplied by current hourly rate of $151.42 to calculate current fee of $ 404. This is to allow a more appropriate comparison to the proposed flat fee. 10 Original fee is per hour. Current fee has been calculated to be based upon the estimate of hour(s) provided in support. Examp le, the Appeal of Building Official determined to the Board of Appeals; or ratification of Building Official determination takes approximately

6.00 hours. The 6.00 hours is multiplied by current hourly rate of $1 75.00 to calculate current fee of $ 1,050. This is to allow a more appropriate comparison to the proposed flat fee.

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Fee Name Current Fee Total Cost Difference
16 to 50 squares $158 $204 ($46)
51 to 100 squares $198 $288 ($90)
Over 100 squares $235 $372 ($137)
Use of Land Permit for Parking Lots
Use of Land Permit for Parking Lots $376 $533 ($157) Special Fees for Single Family Properties
Replacement of windows $150 $417 ($267)
Replacement of windows - per window $15 $29 ($14)
Special Fees for Solar Photo-voltaic
Systems
Shall be assessed a combination building
permit fee including one trade, Maximum
fees as specified by SB 1222 (not to exceed
$500.00) $500 $541 ($41)

PLAN REVIEW
Plan Review
When determined by the Building Official
that the project is unusual, the Building
Official may determine a plan review fee
based upon an hourly rate $83 $91 ($8)
In addition to the aforementioned fees, the
Building Official may require additional
charges for plan review required by
changes, additions or revisions of approved
plans or reports, and for services beyond
the initial and second plan reviews due to
changes, omissions or errors on the part of
the applicant. Additional plan review fees
shall be assessed at an hourly rate $83 $91 ($8)
If, upon consultation with a permit
applicant, the Building Official determines
that the services of contract professionals
are needed to meet the needs of the
applicant with respect to providing building,
mechanical, plumbing, electrical or
geotechnical plan review services, and the
cost incurred by the City for such services
exceeds the plan review fee which would
otherwise be charged, the Building Official
may assess additional fees to recover the
full cost incurred by the City for the
providing of the services rendered. $158 $362 ($204)

PLUMBING PERMIT FEES
Minimum Inspection Fee (If the total
inspection fees are less than minimum
inspection fee specified, the minimum
inspection fees shall apply). $106 $133 ($27)
Water Systems
Exterior water service piping to the building,
new or replacement $13 $140 ($127)
Installation of new water piping system within an existing building:

Single-Family Dwelling $39 $260 ($221)
Multi-Family Dwelling $79 $288 ($209)

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Fee Name Current Fee Total Cost Difference
Non-Residential Building
Less than 10,000 sq. ft. $98 $484 ($386)
10,001 sq. ft. to 100,000 sq. ft. $198 $484 ($286)
Greater than 100,000 sq. ft. $328 $610 ($282)
Temperature and/or pressure relief valve or
high temperature limit device $9 $14 ($5)
Boiler steam or hot water $27 $39 ($12)
Water heater and/or vent
Single Family $27 $92 ($65)
MF / All Others $27 $92 ($65)
Residential water softener/treatment
system $20 $34 ($14)
Gas Systems
For low pressure gas piping systems $13 $30 ($17)
For medium pressure gas piping system (In
addition to Plumbing Permit Fees) $85 $30 $55
Proprietary gas systems (In addition to
Plumbing Permit Fees) $85 $109 ($24)
Drain & Waste Systems
Plumbing Fixture $13 $25 ($13)
Sewer Connection, with Piping $45 $81 ($36)
Building Sewer and Trailer Park Sewer,
install or Replace $33 $53 ($20)
New Installation, Repair or alteration of
drain or vent piping $13 $30 ($17)
Private sewer disposal system (includes
Septic tank, Seepage pit, Cesspool, or drain
field) $58 $98 ($40)
Rainwater system, for each drain inside the
building $13 $24 ($11)
Sewer Cap $85 $123 ($38)
Sump Pump & Effluent Pump $20 $32 ($12)
Miscellaneous Items $13 $18 ($5)
Multi-Family or Mixed-Use Plumbing
Group
Kitchen and Up to 1 Bathroom $257 $421 ($164)
Each Additional Bathroom $33 $42 ($9)
Industrial Equipment
Industrial Waste Interceptor $85 $109 ($24)
Grease $85 $109 ($24)
Backflow protective devices $6 $11 ($5)
Dental chairs $33 $46 ($13)
Special Equipment Systems $33 $46 ($13)
Plan Review
Plan Review (When projects are required by
the Building Official to have the plumbing
systems reviewed prior to a permit being
issued) $85 $106 ($21)

MECHANICAL PERMIT FEES

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Fee Name Current Fee Total Cost Difference
Minimum Inspection Fee (If the total
inspection fees equal less than the
minimum inspection fee specified, the
minimum inspection fee shall apply) $106 $133 ($27)
Heating and Conditioning Equipment
The installation or relocation of each forced-air or gravity-type furnace or burner, including ducts and vents attached to such appliances:

Up to and Including 100,000 BTU/H $33 $39 ($6)
Over 100,000 BTU/H $39 $51 ($12)
The installation or relocation of each floor
furnace including vents $33 $39 ($6)
The installation or re-location of each
suspended heater, recessed wall heater or
floor mounted unit heater $33 $39 ($6)
The installation or re-location of each
appliance vent installed and not included as
part of an appliance permit $20 $30 ($10)
For the installation, relocation, or replacement of VAV units installed and not part of an appliance permit:

Up to 4 $127 $151 ($24)
Above 4 $13 $25 ($12)
The repair or alteration of, or addition to
each heating appliance, refrigeration unit,
cooling unit absorption or evaporative
cooling system, including installation of
controls. $33 $39 ($6)
Air handling
To and including 10,000 cubic feet per
minute, including ducts, vents attached
thereto (NOTE: this fee shall not apply to
an air handling unit.) $26 $30 ($4)
Over 10,000 cubic feet per minute $26 $30 ($4)
Evaporative Cooler other than portable type,
evaporative coil or reheat coil $26 $30 ($4)
Boilers
The Installation or relocation of each broiler or compressor:

To and including three (3) horsepower, or
each absorption system to and including
100,000 BTU/H $33 $37 ($4)
Three (3) horsepower to fifteen (15)
horsepower, or each absorption system
over 100,000 BTU/H to and including
500,000 BTU/H $52 $58 ($6)
Fifteen (15) horsepower to thirty (30)
horsepower, or each absorption system
absorption system over 500,000 BTU/H to
and including 1,000,000 BTU/H $79 $98 ($18)
Thirty (30) horsepower to fifty (50)
horsepower, or for each absorption
system over 1,000,000 BTU/H to and
including 1,175,000 BTU/H $104 $151 ($47)
Over fifty (50) horsepower, or for each
absorption system over 1,175,000 BTU/H $184 $231 ($48)

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Fee Name Current Fee Total Cost Difference
Other Mechanical Equipment
Ventilation fan connector to a single duct $26 $39 ($13) Ventilation system which is not a portion of
any heating or air-conditioning system
authorized by a permit $26 $39 ($13)
The installation of each hood which is
served by a mechanical exhaust, including
the ducts for such hood, commercial
exhaust hood $152 $231 ($80)
The installation of each hood which is
served by a mechanical exhaust, including
the ducts for such hood, residential exhaust
hood $32 $44 ($12)
Appliance or piece of equipment regulated
by the code but not classified in other
appliance categories, or for which no other
fee is listed $26 $37 ($11)
Connection to a gas system
Less than 10‘ $26 $37 ($11)
10’ or more $26 $37 ($11)
Using CSST $26 $37 ($11)
Multi-Family or Mixed-Use Mechanical
Group:

Kitchen and Up to 1 Bathroom $367 $533 ($166)
Each Additional Bathroom $34 $168 ($134)
Plan Review
Plan Review (When projects are required by
the Building Official to have the mechanical
systems reviewed prior to a permit being
issued) $85 $106 ($21)

ELECTRICAL PERMIT FEES
Minimum Inspection Fee (If the total
inspection fees equal less than the
minimum inspection fee specified, the
minimum inspection fee shall apply) $106 $133 ($27)
Single Family Homes
Electrical Services
Up to 205 amps $160 $200 ($40)
206 to 400 amps $241 $344 ($103)
Over 400 amps $321 $547 ($226)
Alternative per unit fee for new units
(Excluding garage and common areas) $395 $484 ($89)
Multi-Residential Construction
Electrical Services
Up to 205 amps $132 $256 ($124)
206 to 400 amps $187 $351 ($164)
Over 400 amps $321 $673 ($352)
Alternative per unit fee for new units
(Excluding garage and common areas) $395 $505 ($110)
Other Electrical Items
New branch circuits
1 to and including 10 $13 $21 ($8)

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Fee Name Current Fee Total Cost Difference
11 to and including 40 $12 $15 ($3)
Over 40 $11 $14 ($3)
Adding wiring outlets at which current is used or controlled, for fixtures, fixture outlets, receptacles and switches
1 to and including 10 $1.63 $2.40 ($0.77)
Over 10 $0.70 $1.43 ($0.73)
Private Swimming Pools $66 $400 ($334)
Electrical Sign
Sign Circuit(s) $26 $30 ($4)
Cellular floors (raised floor electrical
systems) $3.88 $5.26 ($1.38)
Feeder bus ways, power duct and similar
equipment
Up to 200 ampere rating $0.70 $0.92 ($0.22)
Subpanel by number of spacing, panel
board or motor control panel that is altered
replaced, relocated or reinstalled for each
set of branch circuits over current devices
that are installed in equipment $1.25 $1.42 ($0.17)
For replacing, relocating or reinstalling a switchboard or for additions to an existing switchboard
600 volts or less; First switchboard
section $58 $90 ($32)
600 volts or less; Addition switchboard
section $39 $46 ($7)
Over 600 volts; Each switchboard section $118 $171 ($52) Commercial Services 600 volts or less
200 amperes or less rating $160 $161 ($1)
Over 200 amperes and including 600
amperes $268 $245 $23
Over 600 amperes and including 1200
amperes $376 $470 ($94)
Over 1200 amperes $430 $694 ($264)
Services over 600 volts $495 $151 $344
Temporary Services $160 $109 $51
Each motor, transformer, heating appliance, etc. other misc. equipment or appliance not listed elsewhere in this section, for H.P., K.W., or K.V.A. rating of equipment
Up to and including 1 $11 $16 ($6)
Over 1 and not over 5 $14 $22 ($8)
Over 5 and not over 20 $20 $30 ($10)
Over 20 and not over 50 $33 $58 ($25)
Over 50 and not over 100 $66 $96 ($29)
Over 100 $98 $133 ($35)
Electrical equipment for which no fee is
herein prescribed (minimum charge) $129 $142 ($13)
Plan Review
Plan Review (When projects are required by
the Building Official to have the electrical
systems reviewed prior to a permit being
issued) $85 $106 ($21)

MISCELLANEOUS BUILDING PERMITS

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Fee Name Current Fee Total Cost Difference
EV Charging Stations
SFD & Duplex & Private Unit in MFD New $371 N/A
All Others New $461 N/A
Energy Storage Systems (ESS)
Energy Storage Systems (ESS) New $276 N/A
Contractors Business License
Contractor Type A-General Engineering
As of January 1st (100% of Fee) $350 $108 $242
As of April 1st (75% of Full Fee) $263 $108 $154
As of July 1st (50% of Full Fee) $175 $108 $67
As of October 1st (25% of Full Fee) $88 $108 ($21)
Contractor Type B-General Contractor
As of January 1st (100% of Fee) $234 $108 $126
As of April 1st (75% of Full Fee) $176 $108 $67
As of July 1st (50% of Full Fee) $117 $108 $9
As of October 1st (25% of Full Fee) $59 $108 ($50)
Contractor Type C-Specialty Contractor
As of January 1st (100% of Fee) $114 $108 $6
As of April 1st (75% of Full Fee) $86 $108 ($23)
As of July 1st (50% of Full Fee) $57 $108 ($51)
As of October 1st (25% of Full Fee) $29 $108 ($80)
Back to Business
Registration $5,000 $3,248 $1,752
Registration (for smaller businesses) $5,000 $834 $4,166 Program/Plan Review Hourly Rate $308 N / A
Engineer Certification $270 $133 $137
Mechanical permit fee
For the installation, relocation or repair of
each Smoke-Damper, Combination-Damper $183 $620 ($436) For the installation, relocation or repair of
each Fire-Damper, or ceiling radiation
damper. $92 $760 ($668)
Smoke Control System $183 $2,827 ($2,643)
Low Voltage Installation - per square
foot/floor - permit [NOTE: The cost analysis
is based upon 1,500 sf. Single SF charge
will be based upon dividing the final cost by
1,500] $0.16 $0.19 ($0.03)
Other Mechanical Equipment Ventilation
fan connector to a Multiple duct Hourly Rate $891 N / A Ventilation Equipment: The installation or
relocation of each duct smoke detector $71 $434 ($363) For the installation, relocation or repair of
CO and/or CO2 detector with VFD with 3rd
party inspection $26 $434 ($408)
For the installation, relocation or repair of
CO and/or CO2 detector with VFD without
3rd party inspection Hourly Rate $168 N / A
Permit fee to complete construction previously approved under a currently expired permit when the scope of work has not changed, the applicable Codes are the same and the permit is expired:

Less than one year 50% 50% $0
Less than four months 40% 40% $0

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Fee Name Current Fee Total Cost Difference
Less than three months 30% 30% $0
Less than two months 20% 20% $0
Less than one month 10% 10% $0
Plan check fee to renew action on a plan review expired less than one year when the scope of work has not changed, the applicable codes are the same and the plan review is expired:

Less than one year 50% 50% $0
Less than four months 40% 40% $0
Less than three months 30% 30% $0
Less than two months 20% 20% $0
Less than one month 10% 10% $0
Investigation fee for work commencing prior to obtaining the required permit(s) Investigation fee for work commencing
prior to obtaining the required permit(s)
except for unpermitted window
replacements where the current owner was
not the owner of record at the time the
unpermitted window replacement was
completed and is replacing all unpermitted
windows. Fee equal to the Total permit fee
Express plan check fee:

Fee to expedite the initial plan review
process to eliminate "backlog time" on an
as available, overtime basis
150% of the regular plan check fees (in addition to regular plan check fees)
Electrical permit fees
Alternative fee for Office Tenant
Improvement including low voltage - Per
Square Foot [NOTE: The cost analysis is
based upon 1,500 sf. Single SF charge will
be based upon dividing the final cost by
1,500] $0.21 $0.41 ($0.20)
Covenant and Agreement Fee
General $2,348 $3,800 ($1,452)
ADUs $364 $459 ($95)
Construction Debris Processing Fee
Construction Debris Processing Fee $50 $64 ($14)
Construction Waste Management Plan
Administrative Processing Fee $50 $63 ($13)
Appeal for Denial of Diversion
Security Deposit Fee $150 $150 $0
Land Development
Grading Plan Check
0-1,000 cubic yards, (for first Three
Reviews) $2,213 $661 $1,552
1,001-10,000 cubic yards Each additional
1,000 cubic yards or fraction thereof, (for
first Three Reviews) $463 $121 $342
10,001 and greater cubic yards First
10,000 cubic yards, (for first Three
Reviews) $6,376 $1,747 $4,629
10,001 or greater, each additional 10,000
cubic yards or fraction thereof, (for first
Three Reviews) $953 $878 $75

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Fee Name Current Fee Total Cost Difference
For Each Subsequent Review (After the
1st Three Reviews) 25% of original plan check fee
Grading Permit
0-1,000 cubic yards $2,851 $2,808 $43
1,001-10,000 cubic yards Each additional
1,000 cubic yards or fraction thereof $297 $324 ($26) 10,001 and greater cubic yards First
10,000 cubic yards $5,527 $5,722 ($195)
10,001 or greater, each additional 10,000
cubic yards or fraction thereof $2,557 $2,242 $315
Wet Weather Erosion Control Plan Review As permitted by Ord. #5714 $596 N / A Low Impact Development Fee
Low Impact Development Fee $826 $596 $230
SB9 Fees
SB9 Housing Development Covenant and
Agreement Fee $364 $459 ($95)
SB9 Lot Split Covenant and Agreement Fee $364 $459 ($95) Special Inspector Approval
Special Inspector Approval New $102 N / A

The majority of Building’s fees show an under-recovery. The largest over-recovery is related to the ‘Grading Permits that are over 10,000 cubic yards’ at $4,629. This over - recovery is due to the moving of the program from Engineering to Building and streamlined processes.
3 Detailed Results – Valuation
Glendale currently uses a single sliding scale to establish permit fees for all basic building permits based on the value of construction costs. As noted in the modifications section, the project team worked with City staff to expand the existing table ran ges and create separate tables for single-family and commercial / multi -family projects. These modifications will ensure staff can appropriately account for a variety of project types and costs. The following subsections discuss the valuation-based table and plan check percentage for Single-Family and Commercial / Multi-Family projects. 1 Single Family – Permit and Plan Check Fee
The project team worked with staff to develop a separate valuation-based fee schedule that would reflect building staff time and effort for residential inspections. It was also discussed that while commercial projects can vary in dollar value dramatically, the cap of $1 million is appropriate for residential projects. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table outlines the valuation range, current fee, total cost, and difference.

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Table 9: Total Cost Per Unit Results – Single Family Residential Valuation

Project Valuation Sliding Scale Category Current Fee Total Cost Difference Project Valuation $1 to $2,000 $85.10 $252.18 ($167.08) Project Valuation $2,001 to $25,000
First $2,000 $85.10 $252.18 ($167.08)
Each Additional $1,000 or fraction thereof $16.60 $16.45 $0.15 Project Valuation $25,001 to $50,000
First $25,000 $466.90 $630.46 ($163.56)
Each Additional $1,000 or fraction thereof $12.90 $15.13 ($2.23) Project Valuation $50,001 to $100,000
First $50,000 $789.40 $1,008.73 ($219.33)
Each Additional $1,000 or fraction thereof $10.60 $10.09 $0.51 Project Valuation $100,001 to $500,000
First $100,000 $1,319.40 $1,513.09 ($193.69)
Each Additional $1,000 or fraction thereof $8.60 $3.92 $4.68 Project Valuation $500,001 to $1,000,000
First $500,000 $4,759.40 $3,082.23 $1,677.17
Each Additional $1,000 or fraction thereof $8.60 $6.16 $2.44 Project Valuation $1,000,001 +
First $1,000,000 $9,059.40 $6,164.45 $2,894.95
Each Additional $1,000 or fraction thereof $6.20 $3.08 $3.12

As noted, the City’s previous methodology used a single factor to calculate building permit fees. The new valuation table above reflects a tiered system that captures economies of scale associated with single family residential projects.

Along with determining costs associated with inspection services, the project team also worked with Building staff to determine appropriate plan check costs. Currently, the City charges a plan check fee of 130%
11 of the permit fee. Based upon a detailed review of
time estimates provided to review plans for each project type this analysis showed that Single Family Residential Plan Check should be 115% of the permit fee. 2 Commercial / Multi-Family – Permit and Plan Check Fee A separate valuation structure was developed for Multi -Family / Commercial / Industrial construction projects in order to better account for the services that are provided to applicants. It was decided that a cap of $50 million was sufficient for commercial projects. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table outlines the valuation range, current fee, total cost, and difference.

11 The Plan Check fee includes fees for Plan Check, Green Building, Disabled, and Energy Code.

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Table 10: Total Cost Per Unit Results – Commercial / Multi-Family Valuation Project Valuation Sliding Scale Category Current Fee Total Cost Difference Project Valuation $1 to $2,000 $85.10 $252.18 ($167.08) Project Valuation $2,001 to $25,000
First $2,001 $85.10 $252.18 ($167.08)
Each Additional $1,000 or fraction thereof $16.60 $6.09 $10.51 Project Valuation $25,001 to $50,000
First $25,000 $466.90 $392.28 $74.62
Each Additional $1,000 or fraction thereof $12.90 $19.61 ($6.71)

Project Valuation $50,001 to $100,000
First $50,000 $789.40 $882.64 ($93.24)
Each Additional $1,000 or fraction thereof $10.60 $12.61 ($2.01) Project Valuation $100,001 to $500,000
First $100,000 $1,319.40 $1,513.09 ($193.69)
Each Additional $1,000 or fraction thereof $8.60 $15.13 ($6.53) Project Valuation $500,001 to $1,000,000
First $500,000 $4,759.40 $7,565.46 ($2,806.06)
Each Additional $1,000 or fraction thereof $8.60 $3.78 $4.82 Project Valuation $1,000,001 to $5,000,000
First $1,000,000 $9,059.40 $9,456.83 ($397.43)
Each Additional $1,000 or fraction thereof $6.20 $2.68 $3.52 Project Valuation $5,000,001 to $10,000,000
First $5,000,000 New $20,174.57 N / A
Each Additional $1,000 or fraction thereof New $8.07 N / A Project Valuation $10,000,001 to $25,000,000
First $10,000,000 New $60,523.72 N / A
Each Additional $1,000 or fraction thereof New $4.09 N / A Project Valuation $25,000,001 to $50,000,000
First $25,000,000 New $121,888.04 N / A
Each Additional $1,000 or fraction thereof New $2.52 N / A Project Valuation $50,000,001 +
First $50,000,000 New $184,933.57 N / A
Each Additional $1,000 or fraction thereof New $1.26 N / A

As noted above, the City’s previous methodology used a single factor to calculate building permit fees. The new valuation table above reflects a tiered system that captures economies of scale associated with multi-family and commercial projects.

Along with determining costs associated with commercial / multi -family inspection services, the project team also worked with Building staff to determine appropriate plan check costs. Currently, the City charges a plan check fee of 130%12 of the permit fee.

Based upon a detailed review of time estimates provided to review plans for each valuation range and different project type this analysis showed that Commercial / Multi - Family Plan Check should be 120% of the permit fee.

12 The Plan Check fee includes fees for Plan Check, Green Building, Disabled, and Energy Code.

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3 Mechanical, Plumbing, and Electrical – Plan Check
Currently, the City of Glendale charges mechanical, electrical, and plumbing plan review fee as 15% of the plan check fee, or 15% of the standalone permit, or 15% of the building permit regardless of the type of project. The project team worked with Building staff to determine the appropriate plan check level of effort associated with Mechanical, Plumbing, and or Electrical review. The total cost calculated for each trade includes direct staff costs and Departmental and Citywide overhead. The following tabl e outlines the trade category, current parentage, total calculated percentage, and difference.

Table 11: Total Cost Per Unit Results – MEP Percentages Trade Category Current %
Total
Calculated % Difference
Mechanical Surcharge for State Energy Conservation Regulation Residential
Permit - % of Permit 15% 15% 0%
Commercial
Plan Check - % of Plan Check 15% 20% (5%)
Permit - % of Permit 15% 15% 0%
Plumbing Surcharge for State Energy Conservation Regulations Residential
Permit - % of Permit 15% 10% 5%
Commercial
Plan Check - % of Plan Check 15% 15% 0%
Permit - % of Permit 15% 15% 0%
Electrical Surcharge for State Energy Conservation Regulations Residential
Permit - % of Permit 15% 10% 5%
Commercial
Plan Check - % of Plan Check 15% 15% 0%
Permit - % of Permit 15% 15% 0%
Single-Family Residential MEP
One Trade 10% 10% (5%)
Two Trades 20% 25% (5%)
Three Trades 30% 30% 0%

Based upon a detailed review of time estimates provided to review plans for each project type Matrix recommends that the City charge a different percentage for residential and commercial; as well as a different percentage based on whether it is being assessed as part of the larger or standalone building permit (% of building permit) or charged as p art of the plan check fee (% of plan check fee) for the State Energy Conservation Regulation.

For the surcharges for the state energy conservation regulations, the City is generally at the full cost of 15%, other than for Plumbing and Electrical for residential projects. For the Single Family Residential projects, the City is under-recovering for the one and two trades category, but is at the full cost of 30% for the three trades.

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Overall, these recommendations will allow for the City to appropriately recovery for staff time on plan check and inspection for mechanical, electrical, and plumbing permits. 4 Cross-Departmental Support
The Planning, Fire, and Water Departments, along with Public Works all provide plan check and / or inspection services for Building permits. In order to recover for the costs of providing these services, a fee percentage was calculated for the above Departments’ time including direct staff costs and Departmental and Citywide overhead. The following sections details the support percentage associated with Planning, Fire, Water, and Traffic and Land Development support on Building services.

Table 12: Total Cost Per Unit Results – Building Cross-Dept Support

Support Division / Dept. % of Building Permit Fee
Planning 5%
Fire 15%
Public Works13 15%
Water 5%

These percentages of time were calculated as a percentage of the Building permit fee. It is important to note that these fees would only be assessed if plans are routed to these divisions and departments to review.

13 Includes Traffic, Land Development, Parking, and Engineering.

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9. Community Development - Housing

The Glendale Housing Authority supports the development of affordable housing projects through the administration and oversight of various funding sources. The fees examined within this study relate to density bonus housing, affordable housing, and City coordinated lotteries. The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by the Housing Authority. 1 Fee Schedule Modifications
In discussions with Housing staff, modifications were made to the current fee schedule, including:

• Adding New Fees: The following five fees were proposed to be added to address services the City currently provides but did not have a fee for on their existing schedule: Workforce Monitoring Fee: Annual Fee, New Unit Sale or Refinance, Management and Maintenance Plan, Marketing / Tenant Selection Plan, and City Coordinated Lottery.

• Expanding Current Fees: Density Bonus Housing Plan and Density Bonus Housing Agreement were each expanded to include a separate fee to account for any amendments to those projects.

• Modification of Existing Fee Category: The Affordable Housing Monitoring Fee was changed from a per project fee to a per unit fee to capture the additional level of effort associated with projects with more units.

The modifications noted above better reflect the services being provided by Housing Authority staff.
2 Detailed Results
The Housing Office collects fees for density bonus housing, affordable housing, and City coordinated lotteries. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

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Table 13: Total Cost Per Unit Results – Housing

Fee Name Current Fee Total Cost Difference
Density Bonus:

Housing Plan $2,227 $3,658 ($1,431)
Housing Agreement $3,078 $540 $2,538
Housing Plan - Amendment New $1,829 N / A
Housing Agreement - Amendment New $270 N / A
Affordable Housing:

Monitoring Fee: Annual Fee Modified $89 N / A
Workforce Monitoring Fee: Annual Fee New $2,779 N / A
Other Housing Fees:

New Unit Sale or Refinance New $616 N / A
Management and Maintenance Plan New $3,579 N / A
Marketing / Tenant Selection Plan New $3,579 N / A
City Coordinated Lottery New $95,342 N / A

Of the two existing Housing fees, Density Bonus – Housing Plan under-recovers by $1,431 and Density Bonus - Housing Agreement over-recovers by $2,538. The Housing Agreement over-recovery is attributable to the separation of this fee from the Planning Division. These updates better reflect the level of effort associated with these housing activities.

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10. Community Development - Licensing

The Licensing Section of Neighborhood Services is responsible for issuing a variety of licenses required by the City to operate certain business types. The fees examined within this study relate to business and entertainment licensing; amplified sound permits; and taxicab and vehicle for hire permits . The following subsections discuss fee schedule modifications and detailed per unit results for the fee -related services provided by the Licensing Section.
1 Fee Schedule Modifications
In discussions with licensing staff, removal of Animal Licensing fee from the fee schedule was proposed as this service is now contracted out. Additionally, the ‘Amplified Sound Permit Commercial (Weekly)’ and Monthly was proposed to be removed as the daily and annual permits cover all situations.
2 Detailed Results
Licensing collects fees for business, and entertainment licensing; amplified sound permits; and taxicab and vehicle for hire permits. The total cost calculated for each service includes direct staff costs, supporting department costs14, and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

Table 14: Total Cost Per Unit Results – Neighborhood Services - Licensing

Fee Name
Current
Fee
Total
Cost Difference

LICENSE AND PERMIT FEES
Adult Business License
Initial $884 $677 $207
Renewal $663 $538 $125
Amplified Sound Permit
Commercial (Daily) $108 $522 ($414)
Commercial (Annual) $499 $555 ($56)
Appeal (e.g. License/Permit Denial, Citations) $158 $150 $8 Auto Wrecker License
Initial $877 $707 $170
Renewal $658 $602 $56
Bingo License
Initial $218 $697 ($479)
Renewal $164 $538 ($374)

14 Various License fees include cross-departmental support from the following Departments: Fire, Planning, and Police.

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Fee Name
Current
Fee
Total
Cost Difference
Cart License
Initial $235 $520 ($285)
Renewal $177 $490 ($313)
Plan Check and Permit for seasonal Pumpkin and/or Christmas Tree lot $82 $304 ($222)
Horse Commercial Stable $254 $436 ($182)
Driver’s Permit $178 $402 ($224)
Entertainment Business License
Initial $350 $1,380 ($1,030)
Renewal $263 $761 ($498)
Home-Sharing License
Initial $272 $552 ($280)
Renewal $204 $272 ($68)
Junk Dealer License $603 $822 ($219)
Kennel Application - Initial $107 $402 ($295)
Kennel License - (Annual - Per Kennel) $136 $109 $27
Massage Establishment Owner Certificate
Without a criminal history background check $311 $800 ($489) With a criminal history background check using fingerprints $436 $800 ($364) Pawnbroker License
Initial $515 $756 ($241)
Renewal $387 $694 ($307)
Sale from Motor Vehicle License
Initial $236 $370 ($134)
Renewal $177 $370 ($193)
Secondhand Dealer License
Initial $507 $778 ($271)
Renewal $381 $748 ($367)
Sidewalk Vendor License
Initial $295 $400 ($105)
Renewal $222 $276 ($54)
Smoking Permitted Area
Initial $493 $498 ($5)
Renewal $370 $436 ($66)
Soliciting Commercial Application
Application $292 $405 ($113)
90 Day Permit $292 $242 $50
Soliciting Interstate Commerce Application
Application $292 $405 ($113)
Individual ID Card $15 $27 ($12)
Special District License
Initial $880 $998 ($118)
Renewal $227 $422 ($195)
Taxicab Stand Fee $99 $436 ($337)
Tobacco Retailer License
Initial $624 $812 ($188)
Renewal $468 $697 ($229)
Vehicle License $82 $402 ($320)
Owner’s Permit $913 $757 $156

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Fee Name
Current
Fee
Total
Cost Difference

OTHER PERMITS
Business Registration Certificate Fee
Initial $262 $428 ($166)
Renewal $50 $109 ($59)
Duplicate License or Permit Fee $48 $45 $3
EBL Arcade or Amusement
Machine Tag $21 $149 ($128)
Machine Tag Renewal $16 $118 ($102)
Machine Tag Alone $94 $87 $7
Machine Tag Alone Renewal $71 $87 ($16)
EBL Arcade
Establishment Tag $21 $87 ($66)
Establishment Tag Renewal $16 $87 ($71)
EBL Billiard
Room Tag $248 $149 $99
Tag Renewal $186 $118 $68
EBL Live Entertainment
Entertainment Tag $534 $898 ($364)
Entertainment Tag Renewal $401 $735 ($334)
EBL Public Dance
Public Dance Tag $542 $898 ($356)
Public Dance Tag Renewal $407 $735 ($328)
EBL Trampoline Center
Trampoline Center Tag $279 $292 ($13)
Trampoline Center Tag Renewal $210 $292 ($82)
Additional Inspection $404 $566 ($162)
Driver Permit Denial/Revocation
Appeal to Council $220 $823 ($603)
Appeal to Hearing Officer $220 $823 ($603)
Appeal to TPC $220 $823 ($603)
Owner’s Permit Denial/Revocation Appeal to Council $220 $823 ($603) Placard (Special Event/Natural Disaster $26 $36 ($10) Special Taxicab Permit (Special Event/Natural Disaster) $26 $36 ($10) Taxicab Decal Placard $10 $36 ($26)
Vehicle Inspection $218 $402 ($184)
Home for the Aged $56 $99 ($43)

Currently, most fees being charged are showing an under-recovery. The deficits range from a low of $5 for Initial licenses for Smoking Permitted Areas to a high of $1,030 for Initial – Entertainment Business License.
3 Cross-Departmental Support
The Fire, Planning, and Police Departments review various license issued by Licensing. In order to recover for the costs of providing these services, fees have been calculated for

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the above Departments’ time on License related fees. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following sections detail by division the full cost associated with providing support to License to arrive at the total City cost for providing these services.

Table 15: Total Cost Per Unit Results – Licensing Cross-Dept. Support

Fee Name
License
Cost
Planning
Cost
Fire
Cost
Police
Cost
Total
City Cost

LICENSE AND PERMIT FEES
Adult Business License
Initial $566 $34 $77 $677
Renewal $504 $34 $538
Amplified Sound Permit
Commercial (Daily) $327 $34 $32 $129 $522
Commercial (Annual) $489 $34 $32 $555
Auto Wrecker License
Initial $548 $34 $125 $707
Renewal $442 $34 $125 $602
Bingo License
Initial $535 $34 $128 $697
Renewal $375 $34 $128 $538
Cart License
Initial $486 $34 $520
Renewal $456 $34 $490
Plan Check and Permit for seasonal
Pumpkin and/or Christmas Tree lot $140 $34 $130 $304 Horse Commercial Stable $402 $34 $436
Entertainment Business License
Initial $535 $34 $64 $747 $1,380
Renewal $535 $34 $64 $128 $761
Junk Dealer License $663 $34 $125 $822
Massage Establishment Owner Certificate
Without a criminal history background
check $535 $137 $128 $800
With a criminal history background check
using fingerprints $535 $137 $128 $800
Pawnbroker License
Initial $596 $34 $125 $756
Renewal $535 $34 $125 $694
Sale from Motor Vehicle License
Initial $242 $128 $370
Renewal $242 $128 $370
Secondhand Dealer License
Initial $619 $34 $125 $778
Renewal $589 $34 $125 $748
Sidewalk Vendor License
Initial $365 $34 $400
Renewal $242 $34 $276

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Fee Name
License
Cost
Planning
Cost
Fire
Cost
Police
Cost
Total
City Cost
Smoking Permitted Area
Initial $463 $34 $498
Renewal $402 $34 $436
Special District License
Initial $745 $34 $219 $998
Renewal $252 $34 $136 $422
Taxicab Stand Fee $402 $34 $436
Tobacco Retailer License
Initial $650 $34 $128 $812
Renewal $535 $34 $128 $697

Fire, Planning, and Police staff identified time related to various licenses. These costs per unit were integrated into the overall License total costs per unit. This integration ensures that the City is appropriately recovering for all City departments’ costs as it relates to the above fees.

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11. Community Development – Neighborhood
Services

The Code Enforcement Division of Neighborhood Services is responsible for ensuring the community abides by and corrects violations of the Glendale Municipal Code. The fees examined within this study relate to inspections, sign postage, abatement, subpoenas, and removal of graffiti. Citations, penalties, delinquencies were not evaluated through this study and have not been included in this report. The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by the Code Enforcement Division.
1 Fee Schedule Modifications
During discussions with Code Enforcement staff, the addition of ‘Delayed Enforcement ADU Application’ was proposed, as this new fee will capture annual inspection time for the enforcement of a new law which addresses illegally built ADUs. 2 Detailed Results
Code Enforcement collects fees for inspections, sign postage, abatement, subpoenas, and removal of graffiti. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

Table 16: Total Cost Per Unit Results – Code Enforcement

Fee Name Current Fee Total Cost Difference
Re-Inspection Fee: Inspection of any violation $385 $534 ($149) Delayed Enforcement ADU Application New $534 N/A
Administrative Citation
Processing Fee $22 $27 ($5)
News Racks
Installation of News Racks in the Public Rights of Way
Annual Registration $54 $204 ($150)
Initial Registration $265 $301 ($36)
Abatement Fee $204 $253 ($49)
No Smoking Signs
First Sign (Staff Time and External Cost of Sign) $59 $62 ($3) Each Additional Sign (External Cost of Sign) $24 $24 $0 Release of Lien $292 $486 ($194)
Shopping Cart Abatement Fee (Includes Storage &
Handling Fees) $204 $253 ($49)
Sign Abatement Fees (Includes Storage and Handling fees) $204 $253 ($49)

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Fee Name Current Fee Total Cost Difference
Abatement Fee $204 $426 ($222)
Smoking Permitted Area Sign
First Sign (staff time and external cost of sign) $59 $62 ($3) Each Additional Sign (external cost of sign) $24 $24 $0 Removing Graffiti from Private Property
Up to 400 square feet $136 $126 $10
Up to 401-800 square feet $163 $143 $20
801-1,200 square feet $218 $161 $57
1,201-1,500 square feet $273 $195 $78
Annual Contract $410 $349 $61

A majority of Code Enforcement’s fees show a deficit with Abatement fees experiencing the highest under-recovery of $ 222. The only fees which show an over-recovery are for graffiti removal, however, these fees reflect actual contract costs for graffiti removal and can vary depending on the most recent contractual arrangement for the City.

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12. Community Development – Planning

The Planning Division oversees comprehensive planning, application review, design standards, historic preservation and inspection services that help create great places to live, work, and play. Fees examined in this study relate to Conditional Use Permits, Variances, Tentative Parcel Maps, among other planning specific fees. The following subsections discuss fee schedule modifications and detailed per unit results for the fee- related services provided by the Planning Division.
1 Fee Schedule Modifications
During discussions with Planning staff, modifications were proposed to the current fee schedule, which include:
• Removal of fees: Several fees were removed as the associated services are either covered under another fee or are provided by other departments: Administrative Use Permit Renewal, Design Review; Mural Review, EIR Environmental Review Fee for EIRs prepared by applicants, and Postage All other zones . Additionally, Document Imaging and Document Scanning minor, standard, and major were removed as the cost for these services will now be captured in the Technology fee surcharge.

• Addition of Fees: Fees were added to reflect current services being provided, but not captured as distinct fees on the fee schedule. These fees include: Reasonable Accommodation and Preliminary Application Review.

• Fee Name Changes : Several fees had verbiage changes to either condense or expand the definition of how the fees would be applied.

The modifications outlined above will ensure that Planning’s fee schedule accurately reflects the services being provided by staff and help ensure that costs are captured appropriately.
2 Detailed Results
The Planning Division collects fees for items such as Conditional Use Permits, Variances, Tentative Parcel Maps, among other planning specific fees. The total cost calculated for

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each service includes direct staff costs, cross-departmental support 15, Departmental support, and Citywide overhead. The following table details the fee name, current fee, total cost, and the difference associated with each service.

Table 17: Total Cost Per Unit Results – Planning

Fee Name
Current
Fee
Total
Cost Difference
Accessory Dwelling Unit Review $309 $350 ($41)
Administration Exception
Single Family Projects $855 $1,313 ($458)
All Other Project Types $1,408 $1,313 $95
Administrative Use Permit $1,898 $1,615 $283
Annexation/Detachment (Not including LAFCO and State) $5,369 $5,903 ($534) Appeals
To Planning Commission or City Council $2,000 $4,562 ($2,562) Of Administrative Use Permits or Administrative Design Review $520 $4,562 ($4,042) Cart Design and Location Review $205 $425 ($220)
Certificate of Compliance $770 $933 ($163)
Certification of Zoning $572 $713 ($141)
Change of Floor Area Ratio District $13,694 $10,090 $3,604 Change of Height District $13,694 $10,638 $3,056
Condition Modification or Waiver (Subdivision, Parcel Map, Zone Change) $13,694 $12,052 $1,642
Conditional Use Permit New Projects
Up to 50 res. Units, or commercial or industrial projects with up to 20,000 sq. ft. of floor area $4,599 $5,964 ($1,365) More than 50 res. Units, mixed use development, entirely Live / Work development, or commercial or industrial projects with more than 20,000 sq. ft. of floor area $11,760 $11,548 $212 Condominium Conversion
Deposit $570 $570 $0
Inspection by the Fire Department for the first hour $140 $214 ($74) Inspection by the Fire Department (Additional) per hour $140 $214 ($74) Creative Sign Review $4,731 $3,451 $1,280
Demolition Permit Application Review $1,147 $1,296 ($149) Density Bonus
Housing Agreement $1,059 $1,303 ($244)
Housing Plan - Planning Fee $1,685 $1,368 $317
Design Development Overlay $5,740 $4,456 $1,284
Design Review
Exemption $309 $786 ($477)
Administrative Review
Single family homes $2,297 $6,407 ($4,110)
Multi-family and non-residential projects $5,661 $7,145 ($1,484) DRB, HPC, City Council; All Single-Family Projects
New Application $4,311 $6,744 ($2,433)
Amended Application $2,155 $5,429 ($3,274)

15 Various Planning fees include cross-departmental support from the following Divisions and Departments : Urban Design, Building, Neighborhood Services, Community Services & Parks, Engineering, Police, Fire, Integrate d Waste, Maintenance, Water, and Electric.

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Fee Name
Current
Fee
Total
Cost Difference
DRB, HPC, City Council; New or Amended Application
22-50 Residential units, Mixed-Use Development, entirely Live/Work development, or commercial or industrial with less than 20,000 sq. ft. of floor area $8,343 $8,575 ($232) 51 -100 residential units $7,642 $8,942 ($1,300)
101 or greater residential units, or commercial, or industrial with 20,000 sq. ft. or more of floor area $8,130 $10,114 ($1,984) DRB, HPC, City Council
Plan Revision (not requiring DRB review) $393 $472 ($79) Express Applications 2.5 Times the Base Fee
Sign Program
Review $3,448 $4,850 ($1,402)
Revision $393 $362 $31
Staff Field Inspections After First Inspection $343 $343 $0 Development Agreements $3,080 $1,991 $1,089
Development Potential Request
In all R zones $572 $554 $18
In all zones other than R zones $998 $866 $132
Research Fee $135 $107 $28
Environmental Information Form (New or Addendum)
Commercial and Industrial (Gross floor area) Up to 20,000 sq. ft $3,448 $6,141 ($2,693) Commercial and Industrial (Gross floor area) Above 20,000 sq. ft. $6,381 $8,074 ($1,693)
Residential One Unit $1,195 $6,022 ($4,827)
Residential 2 to 19 units $2,393 $6,236 ($3,843)
Residential 20 to 50 units $2,992 $6,355 ($3,363)
Residential 51 units or more, Mixed-Use Development, or entirely Live/Work $6,381 $8,288 ($1,907)
Environmental Impact Report (EIR)
Contract Preparation Fee / Professional Services $4,154 $3,026 $1,128 Administrative Fee for Environmental Impact Report (EIR) Contract and Mitigation Monitoring 30% of EIR Actual Costs
General Plan Amendment $13,523 $6,945 $6,578
GIS Map or Specialized Analysis
GIS Map or Specialized Analysis Fee $209 $176 $33
Deposit $209 $209 $0
Historic Preservation Process - A Mills Act Request Fee:

Up to $750,000 Assessed Value $1,250 $8,831 ($7,581)
$750,001 to $1,000,000 Assessed Value $2,000 $8,831 ($6,831) $1,000,001 to $1,400,000 Assessed Value $3,000 $8,831 ($5,831) $1,400,001 and Up Assessed Value $3,500 $8,831 ($5,331) Home Occupation Permit $343 $449 ($106)
Lot Line Adjustment $2,873 $2,097 $776
Parking Exception Fee $1,081 $1,336 ($255)
Parking Reduction Permit $6,839 $5,163 $1,676
Parking Use Permit $5,673 $4,210 $1,463
Planned Residential Development (PRD) Precise Plan Review $13,404 $13,282 $122 Postage - Properties in R1, R1R, ROS Zones $84 $82 $2 Preliminary Design Review $3,448 $2,356 $1,092
Preliminary Application Review New $1,500 N / A

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Fee Name
Current
Fee
Total
Cost Difference
Relocation
Building relocation $1,703 $1,966 ($263)
Administrative relocation $874 $1,199 ($325)
Ridgeline or Blue Line Stream Exception $4,218 $3,327 $891 Setback Ordinance
In all zones other than R1 and R1R $11,156 $9,015 $2,141 In R1 and R1R zones $3,448 $8,909 ($5,461)
Sign Permit for a Temporary Banner $572 $2,299 ($1,727) Special Recreation (SR) Zone Development Plan review
Hearing Required $5,748 $6,673 ($925)
No Hearing Required $356 $786 ($430)
Street Name Change Fee
Fee $3,350 $2,882 $468
Deposit (Deposit to be refunded only if not approved) $7,523 $7,523 $0 Subdivision
Condominium or Conversion $10,995 $12,360 ($1,365)
Condominium or Conversion Per Unit $327 $899 ($572)
New Mixed Use Condominium or Conversion $11,499 $13,481 ($1,982) New Mixed Use Condominium or Conversion Per Unit $572 $1,783 ($1,211) Conventional Raw Land $21,328 $18,155 $3,173
Conventional Raw Land Per Lot Amount $572 $1,206 ($634) Exception $4,218 $4,777 ($559)
Parcel Map $17,006 $15,313 $1,693
Parcel Map Per Unit Amount $572 $2,268 ($1,696)
Reversion to Acreage $11,499 $10,550 $949
Sales Office Registration $755 $905 ($150)
Special Master Review Contract+30%
Time Extension $4,218 $4,795 ($577)
Vesting Tentative Tract $19,551 $16,827 $2,724
Vesting Tentative Tract; per lot $834 $2,481 ($1,647) Vesting Parcel Map $17,006 $14,094 $2,912
Vesting Parcel Map; per lot $327 $412 ($85)
Time Extensions (administrative exceptions, conditional use permits, design review, density bonus housing plans, parking reduction permits, parking use permits and variances) $562 $440 $122 Variance Setback or Standards New Projects
Up to 50 res. Units, or commercial or industrial projects with up to 20,000 sq. ft. of floor area, or new hillside single family projects $5,584 $7,351 ($1,767)
Up to 50 res. Units, or commercial or industrial projects with up to 20,000 sq. ft. of floor area, or new hillside single family projects $1,942 $4,634 ($2,692)
More than 50 res. Units, Mixed-Use Development, entirely Live/Work development, or commercial or industrial projects with more than 20,000 sq. ft. of floor area $6,885 $9,219 ($2,334) More than 50 res. Units, Mixed-Use Development, entirely Live/Work Development, or commercial or industrial projects with more than 20,000 sq. ft. of floor area. $1,553 $5,029 ($3,476) Variance Use $13,471 $12,974 $497
Variance - Use / Single Family Zone - Projects Approved Prior to Adoption of Ordinance #5644 $1,344 $12,662 ($11,318)

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Fee Name
Current
Fee
Total
Cost Difference
Wireless Telecommunications Facility Permit
Review $309 $786 ($477)
Review by Planning Commission $3,278 $6,240 ($2,962)
Review by Director $2,456 $1,953 $503
Expert Review, when required $595 $595 $0
Zone Change
Map Amendment $13,694 $11,170 $2,524
Map Amendment Per Lot Fee $82 $412 ($330)
“HD” Historic District Overlay Zone Only $2,393 $11,111 ($8,718) Zoning Code Text Amendment $13,523 $11,934 $1,589
Design Review for Fences & Walls $50 $80 ($30)
Glendale Transportation Demand Model Run Services $4,160 $4,811 ($651) SB9 Housing Development Review Fee $309 $350 ($41)
SB9 Lot Split Parcel Map Application Fee $17,006 $12,865 $4,141 Reasonable Accommodation $50 $892 ($842)

Just under half of all Planning fees are under-recovering ranging from a low of $41 for Accessory Dwelling Unit Review and SB9 Housing Development Review to a high of $11,318 for a Variance for Single-Family Zone (approved prior to the ordinance) . There are a handful of fees for which there is an over-recovery in Planning. These over- recoveries have to do with process improvements and changes. 3 Cross-Departmental Support
The Urban Design, Building, Neighborhood Services, Community Services & Parks, Engineering and Traffic, Police, Fire, Integrated Waste, Maintenance, Electric, and Water Divisions all provide plan check services on Planning related projects. In order to recover for the costs of providing these services, fees have been calculated for the above Departments’ time on Planning related fees. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following sections detail by division the full cost associated with providing support to Planning to arrive at the total City cost for providing these services.

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Table 18: Total Cost Per Unit Results – Planning Cross-Dept Support Fee Name
Planning
Cost
Urban
Design
Cost
Building
Cost
Neighborhood
Svcs Cost
Eng. &
Traffic Cost
Maint.

Cost
Integ.

Waste
Cost
CSP
Cost
Police
Cost
Fire
Cost
Electric
Cost
Water
Cost
Total City
Cost
Administrative Use Permit $1,329 $107 $99 $81 $1,615 Annexation/Detachment
(Not including LAFCO and
State) $4,257 $1,019 $99 $24 $248 $81 $176 $5,903 Change of Floor Area
Ratio District $9,769 $320 $10,090 Change of Height District $10,424 $214 $10,638 Condition Modification or
Waiver (Subdivision,
Parcel Map, Zone
Change) $10,424 $427 $747 $24 $214 $215 $12,052 Conditional Use Permit
New Projects:

Up to 50 res. Units, or
commercial or
industrial projects with
up to 20,000 sq. ft. of
floor area
$2,966 $427 $99 $1,677 $24 $81 $214 $181 $295 $5,964 More than 50 res. Units,
mixed use
development, entirely
Live / Work
development, or
commercial or
industrial projects with
more than 20,000 sq.
ft. of floor area
$7,542 $491 $641 $99 $1,677 $24 $81 $428 $270 $295 $11,548 Creative Sign Review $1,086 $1,228 $214 $899 $24 $3,451 Density Bonus:

Housing Agreement $970 $94 $24 $215 $1,303 Housing Plan -
Planning Fee $1,036 $94 $24 $215 $1,368

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Fee Name
Planning
Cost
Urban
Design
Cost
Building
Cost
Neighborhood
Svcs Cost
Eng. &
Traffic Cost
Maint.

Cost
Integ.

Waste
Cost
CSP
Cost
Police
Cost
Fire
Cost
Electric
Cost
Water
Cost
Total City
Cost
Design Development
Overlay $3,206 $737 $94 $99 $24 $81 $215 $4,456 Design Review:

Exemption $663 $123 $786
Administrative Review
Single family homes $3,376 $737 $320 $1,677 $273 $24 $6,407 Multi-family and non-
residential projects $3,376 $614 $427 $99 $2,310 $24 $295 $7,145 DRB, HPC, City
Council; All Single-
Family Projects
New $3,376 $983 $214 $99 $1,677 $24 $107 $89 $176 $6,744 Amended $2,094 $737 $427 $99 $1,677 $24 $107 $89 $176 $5,429 DRB, HPC, City
Council; New or
Amended Application:
2-50 Residential units,
Mixed-Use
Development, entirely
Live/Work
development, or
commercial or
industrial with less
than 20,000 sq. ft. of
floor area
$3,527 $983 $855 $99 $2,310 $24 $214 $270 $295 $8,575 51 -100 residential
units $3,527 $1,474 $641 $99 $2,310 $24 $214 $359 $295 $8,942 101 or greater
residential units, or
commercial, or
industrial with 20,000
sq. ft. or more of floor
area
$3,527 $1,966 $1,019 $99 $2,310 $24 $428 $448 $295 $10,114

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Fee Name
Planning
Cost
Urban
Design
Cost
Building
Cost
Neighborhood
Svcs Cost
Eng. &
Traffic Cost
Maint.

Cost
Integ.

Waste
Cost
CSP
Cost
Police
Cost
Fire
Cost
Electric
Cost
Water
Cost
Total City
Cost
DRB, HPC, City Council;
Plan Revision (not
requiring DRB review) $410 $61 $472 Sign Program Review $2,976 $737 $214 $899 $24 $4,850 Staff Field Inspections
After First Inspection $312 $31 $343 Environmental
Information Form (New
or Addendum)
Commercial and
Industrial (Gross floor
area) Up to 20,000 sq.
ft $5,181 $214 $99 $24 $248 $81 $295 $6,141 Commercial and
Industrial (Gross floor
area) Above 20,000 sq.
ft.
$6,901 $427 $99 $24 $248 $81 $295 $8,074 Residential One Unit $5,181 $214 $99 $24 $248 $81 $176 $6,022 Residential 2 to 19
units $5,181 $427 $99 $24 $248 $81 $176 $6,236 Residential 20 to 50
units $5,181 $427 $99 $24 $248 $81 $295 $6,355 Residential 51 units or
more, Mixed-Use
Development, or
entirely Live/Work
$6,901 $641 $99 $24 $248 $81 $295 $8,288 Historic Preservation
Process - A Mills Act
Request Fee:

Up to $750,000
Assessed Value $7,333 $1,474 $24 $8,831 $750,000 to $1,000,000
Assessed Value $7,333 $1,474 $24 $8,831

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Fee Name
Planning
Cost
Urban
Design
Cost
Building
Cost
Neighborhood
Svcs Cost
Eng. &
Traffic Cost
Maint.

Cost
Integ.

Waste
Cost
CSP
Cost
Police
Cost
Fire
Cost
Electric
Cost
Water
Cost
Total City
Cost
$1,000,000 to
$1,400,000 Assessed
Value $7,333 $1,474 $24 $8,831
$1,400,000 and Up
Assessed Value $7,333 $1,474 $24 $8,831 Parking Exception Fee $1,313 $24 $1,336 Parking Reduction Permit $5,041 $99 $24 $5,163 Parking Use Permit $4,088 $99 $24 $4,210 Planned Residential
Development (PRD)
Precise Plan Review $10,387 $214 $99 $1,677 $24 $248 $81 $214 $44 $295 $13,282 Preliminary Design
Review $689 $737 $214 $99 $24 $248 $81 $89 $176 $2,356 Preliminary Application
Review $1,058 $442 $1,500
Relocation Building:

Relocation $1,307 $214 $99 $24 $107 $215 $1,966 Administrative
relocation $648 $214 $99 $24 $215 $1,199 Setback Ordinance:

In all zones other than
R1 and R1R $8,175 $214 $99 $24 $248 $81 $176 $9,015 In R1 and R1R zones $8,175 $107 $99 $24 $248 $81 $176 $8,909 Sign Permit for a
Temporary Banner $1,277 $99 $899 $24 $2,299 Special Recreation (SR)
Zone Development Plan
Review:

Hearing Required $5,473 $246 $509 $99 $24 $107 $215 $6,673 No Hearing Required $663 $123 $786 Street Name Change Fee $1,147 $1,457 $24 $81 $137 $38 $2,882

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Fee Name
Planning
Cost
Urban
Design
Cost
Building
Cost
Neighborhood
Svcs Cost
Eng. &
Traffic Cost
Maint.

Cost
Integ.

Waste
Cost
CSP
Cost
Police
Cost
Fire
Cost
Electric
Cost
Water
Cost
Total City
Cost
Subdivision:

Condominium or
Conversion $9,427 $1,256 $99 $899 $24 $248 $81 $107 $44 $176 $12,360 Condominium or
Conversion Per Unit $899 $899
New Mixed-Use
Condominium or
Conversion $9,837 $1,966 $99 $899 $24 $248 $81 $107 $44 $176 $13,481 New Mixed-Use
Condominium or
Conversion Per Unit $412 $373 $99 $899 $1,783 Conventional Raw Land $16,107 $865 $99 $450 $24 $248 $81 $107 $176 $18,155 Conventional Raw Land
Per Lot Amount $412 $246 $99 $450 $1,206 Exception $3,327 $373 $99 $450 $24 $248 $81 $176 $4,777 Parcel Map $12,865 $1,220 $99 $450 $24 $248 $81 $107 $44 $176 $15,313 Parcel Map Per Unit
Amount $1,406 $246 $99 $450 $24 $44 $2,268 Reversion to Acreage $8,943 $492 $99 $450 $24 $248 $81 $215 $10,550 Sales Office
Registration $455 $450 $905
Special Master Review $497 $1,492 $99 $450 $248 $81 $176 $3,043 Time Extension $4,322 $450 $24 $4,795 Vesting Tentative Tract $14,616 $983 $99 $450 $24 $248 $81 $107 $44 $176 $16,827 Vesting Tentative Tract;
per lot $1,491 $373 $99 $450 $24 $44 $2,481 Vesting Parcel Map $11,374 $1,492 $99 $450 $24 $248 $81 $107 $44 $176 $14,094 Variance Setback or
Standards New Projects:

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Fee Name
Planning
Cost
Urban
Design
Cost
Building
Cost
Neighborhood
Svcs Cost
Eng. &
Traffic Cost
Maint.

Cost
Integ.

Waste
Cost
CSP
Cost
Police
Cost
Fire
Cost
Electric
Cost
Water
Cost
Total City
Cost
Up to 50 res. Units, or
commercial or
industrial projects with
up to 20,000 sq. ft. of
floor area, or new
hillside single family
projects
$4,103 $427 $99 $1,861 $24 $248 $81 $214 $295 $7,351 Up to 50 res. Units, or
commercial or
industrial projects with
up to 20,000 sq. ft. of
floor area, or new
hillside single family
projects Additional
exception
$1,547 $427 $99 $1,861 $24 $248 $81 $53 $295 $4,634 More than 50 res. Units,
Mixed-Use
Development, entirely
Live/Work
development, or
commercial or
industrial projects with
more than 20,000 sq.
ft. of floor area
$5,094 $641 $99 $2,310 $24 $248 $81 $428 $295 $9,219 More than 50 res. Units,
Mixed-Use
Development, entirely
Live/Work
Development, or
commercial or
industrial projects with
more than 20,000 sq.
ft. of floor area.
$1,225 $641 $99 $2,310 $24 $248 $81 $107 $295 $5,029 Variance Use $10,274 $427 $99 $1,494 $24 $248 $81 $107 $44 $176 $12,974

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Fee Name
Planning
Cost
Urban
Design
Cost
Building
Cost
Neighborhood
Svcs Cost
Eng. &
Traffic Cost
Maint.

Cost
Integ.

Waste
Cost
CSP
Cost
Police
Cost
Fire
Cost
Electric
Cost
Water
Cost
Total City
Cost
Variance - Use / Single
Family Zone - Projects
Approved Prior to
Adoption of Ordinance
#5644
$10,274 $214 $99 $1,494 $24 $248 $81 $53 $176 $12,662 Wireless
Telecommunications
Facility Permit:

Review $663 $123 $786
Review by Planning
Commission $3,527 $1,966 $94 $297 $24 $107 $50 $176 $6,240 Review by Director $1,313 $94 $297 $24 $50 $176 $1,953 Zone Change:

Map Amendment $10,424 $118 $99 $24 $248 $81 $176 $11,170 “HD” Historic District
Overlay Zone Only $10,424 $59 $99 $24 $248 $81 $176 $11,111 Zoning Code Text
Amendment $10,424 $882 $99 $24 $248 $81 $176 $11,934

Urban Design, Building, Neighborhood Services, Community Services & Parks, Engineering and Traffic, Police, Fire, Integrated Waste, Maintenance, Electric, and Water staff identified time related to conditional use permits, density bonus housing, condominium remodels and inspections, design review, variance, subdivision, zoning amendments, and more .

These costs per unit were integrated into the overall Planning total costs per unit. This integration ensures that the City i s appropriately recovering for all City departments’ costs as it relates to the above fees.

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13. Community Services & Parks

The Community Services & Parks Department is responsible for providing recreational opportunities that promote involvement and engage the community in order to improve quality of life among residents. Fees examined in this study relate to facility rentals, picnic rentals, field rentals, after school programs, camp, classes, and sports programs. The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by the Community Services & Parks Department. 1 Fee Schedule Modifications
During discussions with Community Services & Parks staff, various modifications were proposed to the current fee schedule, below are some of those proposed changes:
• Modified Fees: The flat trash detail fee was replaced with a per bin fee to better reflect the costs incurred by the Department.

• Moved Fees: As a means to consolidate like similar fees, Artsakh Avenue Paseo Rental fees were moved to this fee schedule from the Management Service fee schedule

• Eliminated Fees: Several fees are being proposed for elimination for a variety of reasons:
- Youth Soccer Weekend Tournament as the City no longer offers this program. - Thirteen miscellaneous fees were removed; including, Easel or AV Cart, 24 Cup Coffee Service, Posting of “No Parking” Signage, and Snack Bar Concession Operation, as the City no longer provides these services or going forward the fee will now be included in the rental rate.
- Rental of Movie Equipment Popcorn Package, Party on the GO! Popcorn Machine and Shaved Ice Machine, Party on the GO! Face Painting, and Skate Party Package were removed as these services are no longer offered. - Club Maple Softball Tournament and Adult Basketball League was removed as the City no longer offers these tournaments and leagues, there are other Softball Tournaments and Basketball League options still available.

The modifications outlined above will allows the Community Services & Parks’ fee schedule to accurately reflect the services being provided by staff and will ensure that costs are captured appropriately.

Cost of Services (User Fee) Study GLENDALE, CA

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2 Detailed Results
The Community Services & Parks Department collects fees for facility rentals, picnic rentals, field rentals, after school programs, camp, classes, and sports programs . The total cost calculated for each service includes direct staff costs, Departmental, and Citywide overhead. For Community Services & Parks fees a different methodology was utilized to calculate the cost of service. There are two types of services within Community Services & Parks:

1. Programs: This represents programmatic activities such as leagues, tournaments, aquatic lessons, summer camps, etc. For these types of activities, the cost was calculated based upon staff time and effort associated with managing, and running the activity, and estimated number of participants (as needed).

2. Rentals: This represents the costs associated with park and facility rentals. For these services, the cost was based upon the area being rented (square footage or acre), cost per acre or square foot based upon city’s existing depreciations, estimated annual use of hours, the staff time to process the information, and average amount of time to rent the space.

The following table details the fee name, current fee, total cost (based upon the above two distinct methodologies), and difference associated with each service offered.

Table 19: Total Cost Per Unit Results – Community Services & Parks Fee Name
Current
Fee
Cost /
Unit Difference

FACILITY RENTAL FEES
Acreage Fee $35 $38 ($3)
Trail Fee (Special Events) $500 $633 ($133)
Adult Recreation Center
Indoor Lounge $25 $105 ($80)
Indoor Dining Room A (with Stage) or B - Before 6 pm $55 $153 ($98) Indoor Dining Room A (with Stage) or B - After 6 pm & Weekends $75 $153 ($78) Indoor Kitchen (Must be rented in conjunction with another room)
$55 $98 ($43)
Indoor Activity Room $25 $98 ($73)
Indoor Multi-Purpose Room A $35 $85 ($50)
Indoor Multi-Purpose Room B $30 $78 ($48)
Outdoor Upper Courtyard $80 $306 ($226)
Outdoor Lower Courtyard $60 $164 ($104)
Artsakh Avenue Paseo
Artsakh Avenue Paseo $80 $142 ($62)
Brand Studio Community Building
Studio #1 $30 $62 ($32)
Studio #2 $40 $79 ($39)

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Fee Name
Current
Fee
Cost /
Unit Difference
Both Studios $60 $120 ($60)
Studio #2 and Patio $50 $91 ($41)
Central Park Paseo Rental
Central Park Paseo Rental $80 $164 ($84)
Civic Center Plaza
Civic Center Plaza $500 $734 ($234)
Deposits
Rental Deposit - over 100 people, (Without Alcohol) (Applicable when facility has no specific deposit)
$500 $500 $0
Rental Deposit - with Alcohol (Applicable when facility has no specific deposit)
$500 $500 $0
Facility Rental Fees - Special Event Deposit $1,000 $1,000 $0 Dunsmore Community Building
Large/Front Room $45 $74 ($29)
Small/Back Room $35 $48 ($13)
Kitchen $20 $38 ($18)
Griffith Manor Community Building
Griffith Manor Community Building $52 $70 ($18)
Maple Park Community Center
Kitchen 1st Level $30 $6 $24
Kitchen 2nd Level $20 $8 $12
Multi-Purpose Gym Weekday $50 $396 ($346)
Multi-Purpose Gym Nights & weekends $60 $396 ($336)
Multi-Purpose Fields Weekday $25 $738 ($713)
Multi-Purpose Fields Nights & weekends $30 $738 ($708)
Upper Level Patio $25 $30 ($5)
Meeting Room A $40 $112 ($72)
Meeting Room B $40 $112 ($72)
Outdoor Terrace $30 $88 ($58)
Joe Bridges Clubhouse
Joe Bridges Clubhouse $50 $131 ($81)
Pacific Community Center
Red Bud Room $40 $114 ($74)
Arts & Science Room $40 $149 ($109)
Sycamore Room $55 $148 ($93)
Conference Room $30 $102 ($72)
Oak Room $50 $95 ($45)
Kitchenette $30 $52 ($22)
Gym A (City) or Gym B (School) Weekday $60 $239 ($179)
Gym A (City) or Gym B (School) Nights & weekends $80 $271 ($191) 1 Picnic Shelter $35 $68 ($33)
Lunch Shelter $50 $135 ($85)
Multi-Use Court $40 $562 ($522)
Terrace $40 $110 ($70)
Outdoor Stage Area $100 $180 ($80)
Photography Permits

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Fee Name
Current
Fee
Cost /
Unit Difference
Brand Friendship Garden & Gazebo Photography Permit $235 $151 $84 Brand Library Photography Permit $30 $148 ($118)
Photography Permit - All Other Sites $80 $151 ($71)
Picnic Shelter Facilities
Verdugo Park Picnic Shelter $35 $32 $3
Palmer Park Picnic Shelter $35 $32 $3
Lower Scholl Canyon Park Picnic Shelter $40 $32 $8
Verdugo Adobe Picnic Shelter $40 $32 $8
Casa Adobe De San Rafael Picnic Shelter $40 $32 $8
Deukmejian Wilderness Park Picnic Area #1 (Lower area) $40 $32 $8 Deukmejian Wilderness Park Picnic Area #2 (Upper area) $40 $32 $8 Deukmejian Wilderness Park - Amphitheater $40 $32 $8
Cerritos Park Picnic Shelter $35 $32 $3
Skate Park
Skate Park $150 $138 $12
Sparr Heights Community Center
Verdugo Room $93 $142 ($49)
Garden Room $52 $135 ($83)
Lounge $21 $74 ($53)
Kitchen $36 $37 ($1)
North Patio (Small) $21 $199 ($178)
South Patio (Large) $41 $227 ($186)
Stone Barn Nature Center
Stone Barn Nature Center $200 $746 ($546)
Stone Barn Nature Center Deposit Without Alcohol $1,000 $1,000 $0 Stone Barn Nature Center Deposit With Alcohol $2,000 $2,000 $0 Stone Barn Nature Center - Open Floor Plan (Up to 6 hours) $2,000 $2,747 ($747) Stone Barn Nature Center - Patio $40 $254 ($214)
Sports Complex
Meeting Room $25 $37 ($12)
Meeting Room - Youth Group FREE $37 N/A
Weddings
Wedding Events Deposit (When facility has no specific deposit) $500 $500 $0 Wedding Permits $120 $94 $26
Wedding Permits - Deukmejian Wilderness Park $125 $94 $31 Wedding Rehearsal $25 $85 ($60)

CIVIC AUDITORIUM FEES
Upper Level
Weekday (Monday-Thursday) $100 $475 ($375)
Weekend (Friday, Saturday, & Sunday) $125 $475 ($350)
Lower Level
Weekday (Monday-Thursday) $70 $444 ($374)
Weekend (Friday, Saturday, & Sunday) $95 $444 ($349)
Terrace Room
Weekday (Monday-Thursday) $30 $150 ($120)

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Fee Name
Current
Fee
Cost /
Unit Difference
Weekend (Friday, Saturday, & Sunday) $55 $150 ($95)
Conference Room
Weekday (Monday-Thursday) $35 $30 $5
Weekend (Friday, Saturday, & Sunday) $60 $30 $30
Other Rental Spaces
Lobby $100 $962 ($862)
Box Office $200 $80 $120
Dressing Room $100 $481 ($381)
Kitchen Daily Rate $250 $602 ($352)
Kitchen Weekly Rental for Caterers (Mon-Fri) $540 $4,211 ($3,671) Kitchen Monthly Rental for Caterers (Mon-Fri) $1,900 $16,843 ($14,943) Indoor Soccer
Indoor Soccer $75 $469 ($394)
Indoor Soccer Weekend Soccer Tournament $375 $781 ($406) Indoor Soccer Birthday Party Package up to 50 kids $400 $1,171 ($771) Indoor Soccer Birthday Party Package additional hour $70 $469 ($399) Indoor Soccer Indoor Soccer Civic League (6" on 6") $490 $2,811 ($2,321) Parking Fees
Parking Rate $6 $12 ($6)
Prepaid Garage Rate with Valid Civic Event Permit $1,900 $4,200 ($2,300) Prepaid Lot 31 Rate with Valid Civic Event Permit $750 $2,040 ($1,290) Bus/Motorhome/Trailer $30 $36 ($6)
Miscellaneous Fees
Audio/Visual Package $350 $350 $0
Power Package $150 $150 $0
Piano $150 $150 $0
Pipe & Drape $5 $5 $0
Staff Fee $22 $52 ($30)
Food Cost Fee $150 $274 ($124)
Food Cost Fee with Alcohol $250 $442 ($192)
Deposits
Conditionally Refundable Deposit Private/Non-Commercial Event
$1,000 $1,000 $0
Conditionally Refundable Commercial Event $2,000 $2,000 $2,000 Rental Space Kitchen Conditionally Refundable Deposit $1,000 $1,000 $0

FIELD RENTAL FEES
Pacific Fields
Pacific Multi-Purpose Field; Weekday (before 6 p.m.) $53 $166 ($113) Pacific Multi-Purpose Field; Nights (6 p.m. - 10 p.m.) & Weekends
$80 $202 ($122)
Pacific Baseball Field $35 $129 ($94)
Sports Complex
Baseball#1
Weekday Rates (Mon-Fri Before 6 pm) $43 $108 ($65)
Night & Weekend Rates (Weekday 6 pm-10 pm and Sat & Sun) $68 $119 ($51)

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Fee Name
Current
Fee
Cost /
Unit Difference
Baseball#2
Weekday Rates (Mon-Fri Before 6 pm) $38 $188 ($150)
Night & Weekend Rates (Weekday 6 pm-10 pm and Sat & Sun) $63 $199 ($136) Baseball #3
Weekday Rates (Mon-Fri Before 6 pm) $38 $188 ($150)
Night & Weekend Rates (Weekday 6 pm-10 pm and Sat & Sun) $63 $199 ($136) Soccer #4
Weekday Rates (Mon-Fri Before 6 pm) $53 $120 ($68)
Night & Weekend Rates (Weekday 6 pm-10 pm and Sat & Sun) $80 $132 ($52) Soccer#5
Weekday Rates (Mon-Fri Before 6 pm) $58 $123 ($65)
Night & Weekend Rates (Weekday 6 pm-10 pm and Sat & Sun) $85 $134 ($49) Stengel Field Rates
Weekdays before 6pm $41 $41 $0
Nights & Weekends $67 $67 $0
City-Wide Field Rates
City-Wide Field $25 $174 ($149)
Field Lights $20 $11 $9
Miscellaneous Fees
Baseball Field Prep (base & lining) $30 $34 ($4)
Sports Complex Tournament Fee $685 $805 ($120)
Sports Complex Ballfield Tournament Field Prep Fee $100 $268 ($168) Controller Deposit $500 $500 $0
Sports Complex Storage Space (1/4 room) $25 $25 $0
Storage Bin Placement $100 $100 $0
Snack Bar Rental-Approved Community Youth Group $100 $100 $0 Portable Backstop $30 $180 ($150)

PROGRAM FEES
Parent's Night Out $15 $48 ($33)
Contract Classes Cancellation Fee $15 $61 ($46)
Sports
Soccer Small Goals $5 $11 ($6)
Soccer Tournament $430 $223 $207
Softball Tournament $220 $332 ($112)
Adult Soccer League $845 $1,014 ($169)
Adult Softball League $362 $1,047 ($685)
Adult Basketball League $375 $2,584 ($2,209)
Masters Open Play Soccer $2 $2 $0
3 on 3 Youth Basketball Tournaments $20 $20 $0
Skate Classes and Lessons
Drop-By Skate Class Lesson $20 $15 $5
Beginning & Intermediate Group Skate Class $100 $89 $11 Private Skate Lessons $40 $45 ($5)
Semi-Private Skate Lessons; 2 Students $70 $45 $25
Semi-Private Skate Lessons; 3 Students $90 $45 $45

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Fee Name
Current
Fee
Cost /
Unit Difference
Senior Classes
Senior Class Fees Senior Fitness $1 $3 ($2)
Cruise Night
Cruise Night Car Registration $35 $197 ($162)
Cruise Night Late Registration $40 $197 ($157)
Stone Barn Nature Center
Stone Barn Nature Center Private Tour (Up to 2 hours) $250 $294 ($44) Stone Barn Nature Center Interpretive Activity (1.5 hours up to 20 children)
$250 $388 ($138)
Stone Barn Nature Center Interpretive Activity - Each Additional Child
$10 $19 ($9)
Verdugo Mountains 10K Trail Run and Hike
Verdugo Mountains 10K Trail Run and Hike Pre-Registration Before March 1st Rate
$30 $79 ($49)
Verdugo Mountains 10K Trail Run and Hike Pre-Registration March 1st through March 31st Rate
$35 $79 ($44)
Verdugo Mountains 10K Trail Run and Hike Pre-Registration April 1st through day before the event Rate
$40 $79 ($39)
Verdugo Mountains 10K Trail Run and Hike Day-of Registration Rate
$45 $79 ($34)
Skate Park Adult Non-Resident
Skate Park Adult Non-Resident - Daily Entry (18 & over) $4 $4 $0 Skate Park Adult Non-Resident - Monthly Pass (18 & over) $40 $37 $3 Skate Park Adult Non-Resident - Annual Pass (18 & over) $75 $67 $8 Day Camps
Blast Camp Registration $120 $187 ($67)
Spectacular Camp Registration $150 $156 ($6)
Day Camp Before Care $20 $27 ($7)
Day Camp After Care $20 $27 ($7)
Counselor in Training Registration $100 $43 $57
Skate Camps; "Groms" Sk8 Camp $225 $362 ($137)
Skate Camps; "Shredders" Traveling Sk8 Camp $325 $544 ($219) Kool Dayz Camp Registration - Full Day $85 $155 ($70)
Kool Dayz Camp Registration - Half Day $60 $153 ($93)
Kinder Camp Registration - Full Day $105 $343 ($238)
Kinder Camp Registration - Half Day $60 $307 ($247)
Travelin' Teens Camp Registration -Full Day $150 $401 ($251) Maple Starz Camp Registration - Full Day $75 $118 ($43) Maple Starz Camp Registration - Half Day $55 $296 ($241) Day Camp T-Shirt Fee $5 $8 ($3)
Sparr-Tacular Camp Registration $65 $119 ($54)
Nature Camp Registration $275 $297 ($22)
Day Camp Non-Resident Fee $15 $15 $0
Day Camp Cancellation Fee $20 $61 ($41)

AQUATICS FEES
Non-Resident Surcharge $15 $15 $0
Swim Lessons

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Fee Name
Current
Fee
Cost /
Unit Difference
Youth Swim Lesson Half Session $25 $25 $0
Youth Swim Lesson Full Session $40 $37 $3
Adult Swim Lesson Half Session $35 $25 $10
Adult Swim Lesson Full Session $55 $37 $18
Private Swim Lesson $30 $79 ($49)
Semi-Private Swim Lessons; 2 Students $50 $40 $10
Semi-Private Swim Lessons; 3 Students $60 $26 $34
Pool Entry Fee
0-4 $0 $3 ($3)
5-11 $0.50 $2.69 ($2)
12-17 $1 $3 ($2)
18-54 $3 $3 $0
55+ $1 $3 ($2)
Pacific Community Pool
Pacific Community Pool Whole Pool (2 hr minimum) $150 $240 ($90) Pacific Community Pool Shallow End Only (2 hr minimum) $100 $188 ($88) Aquatics Staff Fee $20 $52 ($32)
Pacific Community Pool Lane Rentals $10 $26 ($16)
Wading Pool Rental
Wading Pool Rental Fee 1st Hour $100 $194 ($94)
Wading Pool Rental Fee Additional Hours $25 $45 ($20)
Wading Pool Rental Fee Picnic Table (2 hrs of staff time to reserve)
$40 $94 ($54)
Pacific Community Pool Registrations
Jr. Lifeguard Registration $85 $102 ($17)
Water Polo Registration $75 $39 $36
Swim Team Registration $75 $19 $56
Summer Unlimited Pool Entry Pass
5-11 $20 $67 ($47)
12-17 $40 $67 ($27)
18-54 $75 $67 $8
55+ $40 $67 ($27)
Monthly Recreation & Lap Swim Unlimited Entrance Pass
5-11 $10 $48 ($38)
12-17 $15 $48 ($33)
18-54 $40 $48 ($8)
55+ $15 $48 ($33)
Drop-In Aqua Exercise Program
12-54 $5 $3 $2
55+ $4 $3 $1
15 Punch Pass
5-11 $6 $40 ($34)
12-17 $12 $40 ($28)
18-54 $36 $40 ($4)
55+ $12 $40 ($28)
Drop-In Aqua Exercise 15 Punch Pass

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Fee Name
Current
Fee
Cost /
Unit Difference
12-54 $56 $40 $16
55+ $45 $40 $5

PARTY PACKAGE FEES
Movie Equipment Rental Rate With One Movie $750 $1,769 ($1,019) Party on the GO! Basic Party Package (2 staff and 6
games/activities up to 12 children)
$300 $896 ($596)
Party on the GO! Basic Party Package (2 staff and 6
games/activities up to 12 children) - Each additional hour $100 $103 ($3)
Party on the GO! Basic Party Package (2 staff and 6
games/activities up to 12 children) - Additional child fee $10 $75 ($65)
Party on the GO! Basic Party Package (2 staff and 6
games/activities up to 12 children) - Carnival Games
$20 $114 ($94)
Glendale Rocks! Events Package Basic Event Package $300 $536 ($236) Glendale Rocks! Events Package Basic Event Package - Each additional hour after 2 hours
$100 $89 $11
LED Screen $3,000 $1,402 $1,598

MISCELLANEOUS FEES
Staff Fee $20 $45 ($25)
Table $10 $20 ($10)
Chair Rental $2 $3 ($1)
Security Guard $25 $25 $0
Portable PA System $150 $169 ($19)
Alcohol Permit $100 $101 ($1)
Trash Detail $1,120 $279 $841
Jumper Permit Fee $25 $91 ($66)
Portable Generator $550 $550 $0
Portable Sound System $350 $350 $0
Portable Stage $650 $650 $0
Portable Stage and Portable Generator Combination $1,000 $1,000 $0 Memorial Plaque - Bench $6,500 $6,590 ($90)
Memorial Plaque - Picnic Table $7,500 $7,590 ($90)
Activity Card Fees
Activity Card Fees (17 and under) $0 $7 ($7)
Activity Card Fees (18-59 years) $25 $7 $18
Activity Card Fees (60 and over) $10 $7 $3
Activity Card Fees Replacement Cards (All) $2 $4 ($2) Activity Card Fees One Day Activity Card $2 $7 ($5)
Adult Gym Membership Fee (Adult Recreation Center) – 18-59 years old
$80 $7 $73
Senior Gym Membership Fee (Adult Recreation Center) - 60 years and over
$50 $7 $43
Banners
Banners - Local Glendale Business $100 $88 $12
Banners - Non-Local Glendale Business $200 $88 $112
Banners - Non-Profit Organization (Advertising own Business) $50 $88 ($38) Banners - Approved Community Youth Group
Fundraising/Sponsorships
25% of amount raised

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Fee Name
Current
Fee
Cost /
Unit Difference
Administrative Fee for Changes to Approved Permits
Administrative Fee for Changes to Approved Permits; Permits less than $100
$10 $304 ($294)
Administrative Fee for Changes to Approved Permits; Permits $100 or more
$20 $304 ($284)
Community Gardens
Annual Community Garden Plot Assignment Fee $25 $34 ($9) Community Garden Gate Key Fee $5 $11 ($6)

The majority of fees for Community Services & Parks show an under-recovery, the largest deficit relates to Rental Space Kitchen Monthly Rental for Caterers (Mon-Fri) at $14,943.

The largest over-recovery relates to Special Event & Miscellaneous Fees LED Screen Rental at $1,598.

While this report calculates the cost of service based upon certain assumptions such as staff time, administrative overhead, some annual maintenance components, community service fees should be set based upon the market rate. The market demand will fluctuate depending upon the amenities offered, the supply of services, and the quality of services.

Due to these intangible factors, the information in this report can be utilized to determine some aspect of cost recovery, but there are other factors to consider when setting recreation and rental fees. These other factors should be considered in conjunction with the cost estimates to set these fees.

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14. Fire - Prevention

The Fire Prevention Division is responsible for plan review and inspection of Fire Sprinkler Systems, Fire Alarms, Hazardous Materials, Storage Tanks, and New Construction to ensure that there is compliance with life and safety standards. The following subsections discuss fee schedule modifications and detailed per unit results for the Prevention fee - related services provided by the Fire Department.
1 Fee Schedule Modifications
During discussions with Fire staff, the addition of various new fees were proposed; examples include, Fire Flow service charges; Plan Check, Permit, and Inspection for seasonal Pumpkin and/or Christmas lot; Hazardous Materials and Disclosure Programs, and Campfire Permit . Additionally, ‘GUSD Public Schools (any number of persons):

Annual inspection’ was combined with ‘Permit to operate or maintain Private schools (any number of persons); includes annual inspection’ to form a single annual inspection for educational facilities, etc. The modifications noted above ensure that the proposed fee schedule better reflects the services being provided by Fire staff. 2 Detailed Results
The Fire Department collects fees for prevention services associated with plan review and inspection; including, fire sprinkler systems, fire alarms, hazardous materials, storage tanks, and new construction. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and the difference associated with each service.

Table 20: Total Cost Per Unit Results – Fire Prevention

Fee Name Current Fee Total Cost Difference

MISCELLANEOUS FIRE FEES
Institution: Permit to operate or maintain
Acute Care hospitals as I-2 occupancy in accordance with CCR Title 24; includes periodic inspection $2,015 $6,434 ($4,419) Ambulatory Health Care Facilities classified as I-2.1
occupancy in accordance with CCR Title 24; includes
periodic inspection $1,041 $673 $368
An institution classified as I-2 occupancy other than acute care hospital, in accordance with CCR Title 24; includes periodic inspection $1,232 $2,817 ($1,585)
Residential Care facility: Permit to operate or maintain

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16 The Fire Incident Report, Dispatch Log / 911 Audio fee is set by CA Evidence Code § 1563(b)(6). 17 The Subpoena, Arson Report & EMS Report fee is set by CA Evidence Code § 1563(b)(6). 18 The Copying fee is set by CA Govt Code § 81008(a).

Fee Name Current Fee Total Cost Difference
Boarding homes (as defined by Title 24, CAC); includes
periodic inspection $418 $1,318 ($900)
Care Facility classified as an R-2.1 occupancy in
accordance with CCR Title 24; includes periodic
inspection $603 $1,290 ($687)
Day Care facility: Permit to operate or maintain
Adult day care or child day care centers defined as I-4 or E occupancies in accordance with CCR Title 24; includes
periodic inspection $507 $715 ($208)
Educational
Permit to operate or maintain Private and Public schools (any number of persons); includes annual inspection $720 $757 ($37) Fire Life Safety Inspection Program
Fire Prevention Bureau annual inspection of multifamily dwellings not otherwise defined; minimum half hour or
fraction thereafter: Inspection $36 $84 ($48)
Covered Mall: for the placement or construction of
temporary kiosks, displays, booths, barriers, concession equipment or the like in a covered mall
Permit and Inspection $106 $112 ($6)
Plan Check $104 $138 ($34)
Fees for Documents, Fire Incident Report, Dispatch Log / 911 Audio
Fire Incident Report, Dispatch Log / 911 Audio16 $15 $15 $0 Subpoena, Arson Report & EMS Report17 $24 $24 $0
Service charge
Copying18 $0.10 $0.10 $0.00
Digital copying and/or archiving of fire protection system plans $3 $3 ($0)
Fire permit search $9 $11 ($2)
Fire plan retrieval fee $9 $11 ($2)

FIRE ALARM SYSTEM
Permit and Inspection
Base fee for installation of new system $536 $547 ($11) Additional fee for extensive new or altered Fire alarm
system in a High-rise, Mid-rise or Complex building $2,898 $3,124 ($226) Additional fee per device $4 $4 ($0)
Base fee for alteration of existing system $484 $491 ($7) Plan Check
Base fee for alteration to existing Fire alarm system $102 $117 ($15) Additional fee for extensive new or altered Fire alarm
system in a High-rise, Mid-rise or Complex building $444 $1,022 ($578) Base fee for installation of new Fire Alarm system $273 $368 ($95) Additional fee per device $2 $3 ($1)

FIRE EXTINGUISHING SYSTEM
Permit and Inspection
Base fee for new or existing KITCHEN HOOD Fire
Extinguishing system $277 $266 $11

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Fee Name Current Fee Total Cost Difference
Base fee for new or existing SPECIAL Fire Extinguishing system (NOT KITCHEN HOOD) $386 $392 ($6)
Additional fee per nozzle for Fire Extinguishing system $8 $8 ($1) Plan Check
Base Fee for new or existing KITCHEN HOOD Fire
Extinguishing system $82 $291 ($209)
Base fee for new or existing SPECIAL Fire Extinguishing system (NOT KITCHEN HOOD) $365 $429 ($64)
Additional fee per nozzle for Fire Extinguishing system $19 $31 ($11)

FIRE SPRINKLER SYSTEM
Base fee for alteration to existing Fire Sprinkler system Permit and Inspection $483 $491 ($8)
Plan Check $102 $138 ($36)
Base fee for installation of new Fire Sprinkler, standpipe or combined system
Permit and Inspection $541 $547 ($6)
Plan Check $272 $368 ($96)
Additional fee for Fire Sprinkler, standpipe or combined system
Inspection Additional fee per inlet and/or outlet $25 $28 ($3) Inspection Additional fee per head $5 $31 ($26)
Plan Check Additional fee per inlet and/or outlet $23 $6 $17 Plan Check Additional fee per head $2 $3 ($1)
Installation of Underground supply line for Fire Sprinkler, standpipe, or combined system
Permit and Inspection $476 $476 ($0)
Plan Check $156 $230 ($74)
Single Family Dwelling
Plan Check for alteration of existing Fire Sprinkler system for house, detached garage, guest house and/or
accessory building $84 $156 ($72)
Permit and Inspection for installation of new Fire
Sprinkler system for a house only, or house with a
detached garage, guest house and/or accessory building $421 $981 ($560) Plan Check for installation of a new Fire Sprinkler system for a house only, or house with detached garage, guest
house and/or accessory building $297 $505 ($208)
Permit and Inspection for installation of Fire Sprinkler system for a detached garage, guest house and/or
accessory building - house not included $235 $659 ($424) Plan Check for installation of Fire Sprinkler system for a detached garage, guest house and/or accessory building - house not included $144 $230 ($86)
Plan Check Additional time for installation of new or
alteration of existing Fire Sprinkler system for house
and/or accessory building $101 $184 ($83)

GENERAL
Plan Check and Permit for use of candles or open flames in an assembly area or restaurant dining $106 $153 ($47) Permit and Inspection for General fire permit required by the Fire Chief and not otherwise listed $249 $368 ($119) Fireworks display

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Fee Name Current Fee Total Cost Difference
Permit and Inspection $1,677 $1,958 ($281)
Plan Check $149 $168 ($19)
Inspection required by the Fire Chief and not otherwise listed Hourly Rate $295 N / A
Inspection Additional time for re-inspection for 1) work that was requested to be inspected and has not been
completed or 2) when more than two inspections are
required to correct deficiencies noted on a previous
inspection $196 $266 ($70)
Plan Check and Permit for landing of any helicopter other than at an approved airport, for the purpose of lifting equipment, supplies or materials; does not apply to
permitted filming companies, government or other
approved agencies $250 $332 ($82)
Inspection for issuance of Fire Clearance for new
business $248 $384 ($136)
Plan Check for General fire permit required by the Fire Chief and not otherwise listed
First hour $226 $340 ($114)
Additional time Hourly Rate $184 N / A
Plan Check and Permit for Pyrotechnical special effects $205 $414 ($209) Installation of Spray booth
Permit and Inspection $571 $644 ($73)
Plan Check $498 $766 ($268)
Plan Check and Permit for the installation of tents,
canopies and temporary membrane structures $106 $168 ($62) High/Mid/Low-Rise Buildings:

High-rise building: To maintain or operate a high-rise
building in accordance with the Health and Safety Code; includes annual inspection and one re-inspection $1,545 $3,364 ($1,819) Low-rise and mid-rise buildings: Permit to operate and
maintain Low-rise or Mid-rise building; includes annual inspection $987 $1,682 ($695)
Hydrant: Installation of Private Fire Hydrant
Permit and Inspection $566 $644 ($78)
Plan Review $454 $689 ($235)
Plan Check and processing of Fire Code Modifications /
Appeals Request for a code modification or alternate
method or materials - Actual Time @ staff hourly rates Hourly Rate $216 N / A Service charge: Technical research $161 $168 ($7)
Place of assembly: Permit to operate or maintain as
defined by CCR Title 24; includes periodic inspection
A-3 occupancy $394 $1,121 ($727)
A-1 or A-5 occupancy $870 $1,682 ($812)
Occupant load greater than 300 persons and not
otherwise specified $1,113 $2,018 ($905)
A-2 or A-4 occupancy $585 $1,121 ($536)
Vegetation Management Program: Administrative costs
to abate a nuisance $377 $336 $41
Haz Mat Response: Spill / Incident Mitigation (Type I
Response Team) - Actual Time @ staff hourly rates; plus actual cost for special consumable equipment / supplies and disposal fee
Actual Costs

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Fee Name Current Fee Total Cost Difference
Landscaping, irrigation, fuel modification
Plan Check $171 $276 ($105)
Permit and Inspection $187 $547 ($360)
Plan Check and Permit for Fire road access $101 $168 ($67) Residential or Commercial Plan Check [Building Code
Modification - BMOD] - When required by Building Division policy - Actual Time @ staff hourly rates Hourly Rate $184 Plan Check and Inspection as the Local Fire Authority for DSA and OSHPD projects $996 $1,026 ($30)
Plan checks and field inspections when required by the
Fire Chief and not specifically addressed in the fire code. Hourly Rate $168 N / A Covered Mall: to use a covered mall for a public
assembly or special event
Plan Check $82 $123 ($41)
Permit and Inspection $187 $505 ($318)
Outside of Normal Business Hours - Actual Time at Staff Hourly Cost-Recovery Rates ("Re-call" situations require a minimum 4-hour charge.)
Inspections Hourly Rate $197 N / A
Plan Checks Hourly Rate $215 N / A
For Construction: that do not conform to one of the
categories listed above
Plan Checks Hourly Rate $184 N / A
Inspections Hourly Rate $168 N / A

ABOVEGROUND STORAGE TANK
Plan Check
For installation of first Aboveground storage tank $1,343 $1,374 ($31) Additional fee for two or more Aboveground storage
tanks $328 $368 ($40)
For alteration of existing Aboveground storage tank $332 $368 ($36) Permit and Inspection
For installation of the first Aboveground storage tank $466 $476 ($10) Additional fee for two or more Aboveground storage
tanks $270 $252 $18
For alteration of existing Aboveground storage tank $275 $252 $23

HAZARDOUS MATERIALS
Additional charge for re-inspections, responding to
accidental discharges, and complaints - Actual Time @
Staff Cost-Recovery Rates
Hourly Rate

Hazardous Materials and Disclosure Program: Permit to
store, transport on-site, dispense, use or handle
hazardous liquids, solids or gases: includes periodic
inspection
Category I: Liquid (Gals) 0-20; Solids (Lbs) 0-200; Gases (Cubic Ft.) 0-100 New $443 N / A
Category II: Liquid (Gals) 21-54; Solids (Lbs) 201-500; Gases (Cubic Ft.) 101-200 New $487 N / A
Category III: Liquid (Gals) 55-200; Solids (Lbs.) 501-2,000; Gases (Cubic Ft.) 201-1,000 $621 $722 ($101)
Category IV: Liquid (Gals) 201-550; Solids (Lbs.) 2,001- 5,000; Gases (Cubic Ft.) 1,001-2,000 $815 $995 ($180)

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Fee Name Current Fee Total Cost Difference
Category V: Liquid (Gals) 551-1,500; Solids (Lbs.) 5,001- 10,000; Gases (Cubic Ft.) 2,001-5,000 $1,081 $1,267 ($186) Category VI: Liquid (Gals) 1,501-2,750; Solids (Lbs.)
10,001-25,000; Gases (Cubic Ft.) 5,001-10,000 $1,108 $1,400 ($292) Category VII: Liquid (Gals) 2,751 & over; Solids (Lbs.) 25,001 & over; Gases (Cubic Ft.) 10,001 & up $1,486 $1,620 ($134) Category VIII New $3,422 N / A
Initial permit application
Hazardous Materials and /or Hazardous Waste: Permit
and Inspection $215 $235 ($20)
Industrial Waste: Initial permit application and renewal $215 $183 $32 Hazardous Materials, Hazardous Waste, and/or Industrial Waste: Plan Review $163 $186 ($23)
Hazardous Waste, Industrial Waste: Additional time and
charges Actual Cost
Install Industrial Waste pretreatment equipment
Permit and Inspection $121 $216 ($95)
Plan Check $101 $216 ($115)
Abandon/Remove Industrial Waste pretreatment equipment
Permit and Inspection New $216 N / A
Plan Check New $216 N / A
Installation of low-pressure tank or pressure vessel containing liquefied flammable gas or other hazardous materials
Permit and Inspection $288 $302 ($14)
Plan Check $210 $218 ($8)
Installation or alteration of equipment in connection with the storage, handling, use or sale of flammable or combustible liquids or other hazardous materials; does not include UST re-piping Permit and Inspection $288 $475 ($187)
Plan Check $328 $373 ($45)
Spill Prevention Control & Countermeasure Program (SPCC) or Risk Management Plan (CalARP RMP) Plan Check $743 $839 ($96)
Hazardous Waste: Management and Control Fee; Permit and Periodic inspection to maintain and operate
Group I (1-19 employees) $508 $567 ($59)
Group II (20-100 employees $662 $762 ($100)
Group III (101-500 employees) $767 $910 ($143)
Group IV (500 or more employees) $828 $1,043 ($215)
Hazardous Waste Treatment: Conditional Authorization:

Permit and Periodic inspection to maintain and operate
(add-on inspections concurrent with other inspections) $1,640 $1,247 $393 Hazardous Waste Treatment: Conditional Exemption ; Permit and Periodic inspection to maintain and operate (add-on inspections concurrent with other inspections) Commercial Laundries $371 $579 ($208)
Conditional Exemption Limited (CEL) $371 $579 ($208)
Conditional Exemption Small Quantity Treatment (CESQT) $382 $579 ($197) Conditional Exemption Specified Waste Streams (CESW) $382 $579 ($197) Hazardous Waste Treatment: Permit by Rule
Permit and Periodic inspection to maintain and operate
(add-on inspections concurrent with other inspections) $1,640 $1,420 $220 Industrial Waste and Pretreatment Program. Permit to discharge industrial waste into the sanitary sewer or storm drain system. Includes annual permit inspection and sampling fee.

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Fee Name Current Fee Total Cost Difference
Facility generating waste not otherwise listed, Excluding Food Service Establishments (All Others) $443 $646 ($203) Auto Repair or Jewelry Manufacturing facility $888 $795 $93 Categorical facility (pursuant to EPA Standards) $9,087 $9,459 ($372) Printing, Car Wash facility, or Dental Facility $336 $316 $20 Significant Industrial User (SIU) facility (pursuant to EPA Standards) $998 $8,468 ($7,470)

UNDERGROUND STORAGE TANK
Annual permit to operate and maintain
First tank $1,510 $2,001 ($491)
Additional tank $335 $403 ($68)
Installation
Permit and Inspection (for the first tank ) $2,340 $2,449 ($109) Inspection Fee (for each additional tank) $242 $184 $58 Plan Review and Permit Fee (for the first tank) $1,333 $1,470 ($137) Plan Review and Permit Fee (each additional tank) $162 $184 ($22) Abandon/Remove
Permit and Inspection (for the first tank ) $1,706 $1,869 ($163) Inspection Fee: for each additional tank $355 $460 ($105) Plan Check (for the first tank) New $368 N / A
Plan Check (for each additional tank) New $184 N / A
Additional Inspection Fee Actual Costs
Site Remediation Proposal Evaluation $1,297 $942 $355 Temporary abandonment, or restore to Service; Permit
and Inspection $529 $566 ($37)
Re-piping of Underground storage tank
Plan Check $333 $368 ($35)
Permit and Inspection $489 $1,042 ($553)
Equipment Replacement/Repair
Inspector witnessing of monitoring equipment "cold start" $529 $622 ($93) Plan review and permit inspection for equipment
replacement or repair $529 $322 $207
Plan review and permit inspection for under dispenser
containment (UDC) removal/replacement $529 $506 $23
Plan review and permit inspection for fuel change $529 $322 $207

NEW CONSTRUCTION - RESIDENTIAL OR COMMERCIAL
Building Code Modification [BMOD]: Plan Check Hourly Rate $200 N / A Fire Code Modification: Modifications/Appeals Request
for a code modification or alternate method or materials [FMOD]: Plan Check and processing Hourly Rate $216 N / A Re-inspection for 1) work that was requested to be
inspected and has not been completed or 2) when more
than two inspections are required to correct deficiencies noted on a previous inspection: Inspection - additional time $244 $184 $60
Fire Sprinkler System
Plan Check Additional fee $536 $276 $260
Inspection Additional fee $557 $460 $97
TCO
Plan Review - When required by Building Division policy Actual Costs Inspection - When required by Building Division policy Actual Costs Express Plan Check

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The majority of Fire Preventions’ fees are under-recovering, with the largest deficit relating to Permit Inspection and Sampling Fees to discharge industrial waste into the sanitary sewer or storm drain system for a Significant Industrial User (SIU) facility (pursuant to EPA Standards) at $7,470. The over-recoveries seen in the above table range from a low of $1 1 for a new or existing kitchen hood fire extinguishing system base fee Fee Name Current Fee Total Cost Difference
Express plan check fee: fee to expedite the initial plan review process to eliminate "backlog time" on an as
available, overtime basis
150% of the regular plan check fees (in
addition to regular plan check fees)
ABOVEGROUND STORAGE TANK:

Operational permit for a tank in an underground area with 55 gallons or greater and facility has capacity of less than 1,320 gallons of petroleum, subject to APSA
requirements; includes periodic inspections $335 $561 ($226) Operational permit to store between 55 and 1,319 gallons of petroleum in aboveground storage tanks or containers; includes periodic inspections $466 $808 ($342)
Operational permit to store between 1,320 and 9,999
gallons of petroleum in aboveground storage tanks or
containers; subject to APSA requirements; includes
periodic inspections $1,026 $1,074 ($48)
Operational permit to store 10,000 gallons or more of
petroleum in aboveground storage tanks or containers;
subject to APSA requirements; includes periodic
inspections $1,706 $1,294 $412

MISCELLANEOUS FIRE FEES
Management and Inspection of Hazardous Vegetation for
properties designated VMP (Vegetation Management
Program) in the High or Very High Fire Hazard Area $15 $42 ($27) California Environmental Report System (CERS)
Fee $100 $173 ($73)
California Accidental Release Prevention (CalARP)
Program:

Level 1 Operational Permit $1,049 $1,074 ($25)
Level 2 Operational Permit $1,049 $1,340 ($291)
Level 3 Operational Permit $1,441 $1,606 ($165)
State CUPA Program Oversight Surcharge
Underground Storage Tank Program (ST-UST) New $20 N / A Aboveground Storage Tank Program (ST-AST) New $26 N / A Service Charge: Fire flow
Report Request New $264 N / A
Fire Flow Testing New $262 N / A
FLS annual inspection not otherwise covered by CIP (FPB inspection not otherwise covered) New $294
N / A
Seasonal Pumpkin and/or Christmas Tree lot
Plan Check New $153 N / A
Permit and Inspection New $574 N / A
Flume Sampling: Annual Citywide IW Sampling (staff
time and lab costs) New $3,422
N / A
Campfire Permit New $38 N / A

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to $412 for an above ground storage tank operational permit to store 10,000 gallons or more of petroleum.

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15. Glendale Water & Power – Customer Service

The Customer Service division within Glendale Water and Power (GWP) is responsible for providing information to GWP customers allowing them to make informed decisions about water and energy services and use. The fees examined within this study relate to new account setup, delinquency, smart meter opt out, and various miscellaneous fees .

The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by Customer Service. 1 Fee Schedule Modifications
During discussions with Customer Service staff, it was proposed that Smart Meter Opt Out Fees - Electric Meter reading fee (for meters other than the Smart Meter) and Smart Meter Opt Out Fees - Water/Electric Meter Test be removed from the fee schedule. 2 Detailed Results
The Customer Service division collects fees for new account setup, smart meter opt out, and various other fees. All penalty based fees such as late charges, posting, theft, and damaged equipment were not evaluated . The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

Table 21: Total Cost Per Unit Results – Customer Service

Fee Name Current Fee Total Cost Difference
New Account Setup:

New Account $15 $20 ($5)
New Account/Same Day Turn On (Non-remote turn-on's) $53 $59 ($6) New Meter Application $15 $20 ($5)
Each Additional Meter $5 $8 ($3)
Delinquency Fees (Inclusive of all services on GWP Bill) Disconnect $25 $27 ($2)
Collection Field Visit $25 $27 ($2)
Disconnect Service at Pole or Vault $273 $1,020 ($747) Reconnect Service $25 $27 ($2)
Reconnect Service; Same Day (Non-remote reconnect) $50 $52 ($2) Reconnect Service; At Pole or Vault $273 $1,020 ($747) Unauthorized Connection $25 $27 ($2)
Smart Meter Opt Out Fees:

Electric Smart Meter Manual Reading fee $10 $33 ($23) Electric Smart Meter Manual Reading fee for each additional attempt to read an inaccessible meter $10 $33 ($23)

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Fee Name Current Fee Total Cost Difference
Electric Smart Meter and water meter manual reading (if both meters are located in the same location) $10 $33 ($23) Water Meter Manual Reading Fee $10 $33 ($23)

All Customer Service’s fees show an under-recovery, with the highest deficit being $747 for both the Disconnect and Reconnect of Service at Pole or Vault.

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16. Glendale Water & Power – Electric

The Electric department within Glendale Water and Power is responsible for providing and maintaining electrical services and continuously improving their power delivery system. Fiber Optic related fees were not examined in this study and are not included in this report. The fees examined within this study relate to overhead and underground services, meter testing, quitclaims, easement processing, and various other fees. The following subsections discuss fee schedule modifications and detailed per unit resul ts for the fee-related services provided by the Electric division. 1 Fee Schedule Modifications
In discussions with Electric Services staff, the following modifications were made to the current fee schedule, including:

• Eliminated Fees: Small Cell Wireless Attachment was removed as the City no longer provides this service along with Print (or photocopy fees).

• New Fees: Electric Research was proposed for addition to the fee schedule.

The modifications noted above better reflect the services being provided by Electric staff, and more accurately account for time spent providing those services. 2 Detailed Results
Electric Services collects various fees, including those for overhead and underground services, meter testing, quitclaims, and easement processing. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

Table 22: Total Cost Per Unit Results – Electric Service

Fee Name Current Fee Total Cost Difference
Upgrading an existing OH or UG service to 100A for safety reasons (room additions do not qualify) Free
Electrical service reconstruction due to fire damage with no service upgrade Free
OH Services:

Electrical panel relocation or update with no service size change: reusing the existing service conductor (in lieu of Basic Flat Fee) $379 $680 ($301)

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Fee Name Current Fee Total Cost Difference
Mid-span Service - Adder $568 $1,020 ($452)
Class 1Ph: 100-200A (R) (cable Size #2 AL Tri)
Basic Flat Fee $615 $1,068 ($453)
Cable Cost Adder $0.46 $0.48 ($0.02)
Class 1Ph: 200A(C) (Cable size #1/0 AL TRI)
Basic Flat Fee $644 $1,106 ($462)
Cable Cost Adder $0.75 $0.86 ($0.11)
Class 1Ph: 400A(R) (Cable size #3/0 AL TRI)
Basic Flat Fee $835 $1,445 ($610)
Cable Cost Adder $1.52 $1.71 ($0.19)
Class 1Ph: 400A (C) (Parallel #1/0 AL TRI)
Basic Flat Fee $909 $1,446 ($537)
Cable Cost Adder $1.51 $1.72 ($0.21)
Class 3Ph: 100-200A (Cable size #1/0 Quad)
Basic Flat Fee $698 $1,154 ($456)
Cable Cost Adder $1.29 $1.34 ($0.05)
Class 3Ph: 400A (Cable size Parallel #1/0 Quad)
Basic Flat Fee $1,016 $1,494 ($478)
Cable Cost Adder $2.58 $2.68 ($0.10)
UG Services:

Electrical panel change with no service size change:

Reusing service conductor and de-energizing panel for R&R (Remove & Replace Panel) (in lieu of Basic Flat Fee) $1,960 $3,512 ($1,552) Reusing service conductor and without de-energizing panel (in lieu of Basic Flat Fee) $379 $680 ($301)
Class 1Ph: 100-150A (R) (1/0-2-1/0)
Basic Flat Fee $1,579 $2,738 ($1,159)
Flat Charge Adder for Additional AL Run $758 $1,360 ($602) Cable Cost Adder $1.08 $1.04 $0.04
Class 1Ph: 200A (R) (4/0-2/0-4/0)
Basic Flat Fee $1,606 $2,849 ($1,243)
Flat Charge Adder for Additional AL Run $758 $1,360 ($602) Cable Cost Adder $1.36 $2.15 ($0.79)
Class 1Ph: 400A(R) (350-4/0-350)
Basic Flat Fee $1,684 $2,982 ($1,298)
Flat Charge Adder for Additional AL Run $758 $1,360 ($602) Cable Cost Adder $2.13 $3.48 ($1.35)
Class 1Ph: 400A (C) (750-500-750)
Basic Flat Fee $4,383 $7,727 ($3,344)
Flat Charge Adder for Additional AL Run $758 $1,360 ($602) Cable Cost Adder $4.61 $7.04 ($2.43)
Class 3Ph: 200A (3-4/0,2/0)
Basic Flat Fee $4,114 $7,294 ($3,180)
Flat Charge Adder for Additional AL Run $1,960 $3,512 ($1,552) Cable Cost Adder $1.92 $2.71 ($0.79)
Class 3Ph: 400A (3-750, 4/0)
Basic Flat Fee $4,465 $7,892 ($3,427)
Flat Charge Adder for Additional AL Run $1,960 $3,512 ($1,552) Cable Cost Adder $5.43 $8.69 ($3.26)
OH/UG Services:

Class 1Ph: 100-150A (R) (1/0-2-1/0)
Basic Flat Fee $3,940 $6,900 ($2,960)

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Fee Name Current Fee Total Cost Difference
Flat Charge Adder for Additional AL Run $1,240 $2,231 ($991) Cable Cost Adder $1.08 $1.04 $0.04
Class 1Ph: 200A (R)(4/0-2/0-4/0)
Basic Flat Fee $3,994 $7,122 ($3,128)
Flat Charge Adder for Additional AL Run $1,240 $2,231 ($991) Cable Cost Adder $1.36 $2.15 ($0.79)
Class 1Ph: 400A (R) (350-4/0-350)
Basic Flat Fee $4,149 $7,388 ($3,239)
Flat Charge Adder for Additional AL Run $1,240 $2,231 ($991) Cable Cost Adder $2.13 $3.48 ($1.35)
Class 1Ph: 400A (C) (750-500-750)
Basic Flat Fee $5,887 $10,331 ($4,444)
Flat Charge Adder for Additional AL Run $1,240 $2,231 ($991) Cable Cost Adder $4.61 $7.04 ($2.43)
Class 3Ph: 200A (3-4/0,2/0)
Basic Flat Fee $4,107 $7,234 ($3,127)
Flat Charge Adder for Additional AL Run $2,481 $4,462 ($1,981) Cable Cost Adder $1.92 $2.71 ($0.79)
Class 3Ph: 400A (3-750, 4/0)
Basic Flat Fee $6,051 $10,661 ($4,610)
Flat Charge Adder for Additional AL Run $2,481 $4,462 ($1,981) Cable Cost Adder $5.43 $8.69 ($3.26)
Miscellaneous Electric Fees
400A: Installing Meter Equipment (CT) in Standing Sections Service Fee $923 $1,486 ($563)
Meter Meggering Test Fee $172 $279 ($107)
Pulse Meter Service Fee $617 $897 ($280)
Service Spot Fee (Commercial and Multi-Residential) $215 $355 ($140) Service Spot Revision $53 $89 ($36)
Quitclaim - Summary Vacation (GWP Only) $538 $798 ($260) Preliminary Electrical Engineering Services $344 $630 ($286) Easement Processing Fee $841 $798 $43
Permit-to-Encroach (PTE) Fee $841 $798 $43
Permit-to-Occupy (PTO) Fee $161 $266 ($105)
Electrical Research New $172 N / A
Electric Meter Test Fee $30 $292 ($262)

All but four of Electric’s fees are under-recovering with the largest deficit related to OH/UG Services: Class 3Ph: 400A (3-750, 4/0) Basic Flat Fee at $4,610. The largest over-recovery at $43 is in relation to Easement Processing and Permit-to-Encroach.

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17. Glendale Water & Power - Water

The Water Division within Glendale Water and Power (GWP) is responsible for the distribution of both potable and recycled waters throughout the City and providing water services to individual homes and businesses, maintaining water quality, optimizing water production, and efficiently storing water. The fees examined within this study relate to the costs for the installation of new water service line assemblies (including water meters), fire line protection service lines, fire hydrant assemblies, inspections, and other miscellaneous water services related work. The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by Water.
1 Fee Schedule Modifications
In discussions with Water staff, the following modifications were made to the current fee schedule.

• Fee Name Changes: AMI and Ball was removed from the title of ‘Water Meter’ and ‘Water Meter, Valves, & Water Meter Box / Valve Set’. Additionally, various fees which had a plus in their title (i.e. Water Meter - 2”+) were changed to the words “greater than” (i.e. Water Meter - Greater Than 2”).

• Eliminated Fee s: ‘Sprinkler pressure test and flush installation performed by private contractor’ was removed as other City Departments may provide these services.

The modifications noted above more accurately reflect the current services provided by Water staff.
2 Detailed Results
The Water division collects fees for new water service assembly installations (including water meters), new fire line installations, new fire hydrant assemblies, relocation of existing fire hydrant assemblies, inspections, and other miscellaneous water service related work. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead costs as well as materials and equipment costs .

The following table details the fee name, current fee, total cost, and difference associated with each service offered.

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Table 23: Total Cost Per Unit Results – Water

Fee Name Current Fee Total Cost Difference
Water Service Installations: (Local Streets)
1” Water Meter and Service; 10’ or less in length Actual Cost 1” Water Meter and Service; greater than 10' in length Actual Cost

1.5” Water Meter and Service; 10’ or less in length Actual Cost

1.5” Water Meter and Service; greater than 10' in length Actual Cost 2” Water Meter and Service; 10’ or less in length Actual Cost 2” Water Meter and Service; greater than 10' in length Actual Cost 3” Equivalent Water Meter and Service; 10’ or less in length Actual Cost 3” Equivalent Water Meter and Service; greater than 10' in length Actual Cost
4"+ Water Meter and Service Actual Cost
Water Meter:
1’’ $547 $955 ($408)

1.5’’ $657 $1,651 ($994)
2’’ $877 $1,936 ($1,059)
Greater Than 2’’ Actual Cost
Water Meter, Valves, & Water Meter Box / Vault Set:
1" $767 $1,449 ($682)

1.5" $888 $2,219 ($1,331)
2" $1,218 $2,504 ($1,286)
Greater than 2" Actual Cost
Water Service Abandonment Fee (2’’ or less) $2,802 $4,563 ($1,761) Water Service Abandonment Fee (Greater than 2") Actual Cost Fire Line Protection Service Installations:
4" Fire Line; 10' or less in length Actual Cost
4" Fire Line; between 10' and 20' in length Actual Cost 6" Fire Line; 10' or less in length Actual Cost
6" Fire Line; between 10' and 20' in length Actual Cost 8" Fire Line; 10' or less in length Actual Cost
8" Fire Line; between 10' and 20' in length Actual Cost Greater Than 20'+ in length Actual Cost
Fire Hydrant Head Upgrade:

2.5” x 4” Actual Cost

2.5” x 4” x 4" Actual Cost
Miscellaneous Fees:

Inspection Fees; Water Service Installations performed by private contractor Actual Cost
Inspection Fees; Fire Line Installations performed by private contractor Actual Cost
Well Permits; Non-Production Well $587 $469 $118
Well Permits; Production Well $1,329 $1,328 $1
Fire Flow Test $926 $1,016 ($90)
Fire Flow Report Request $237 $429 ($192)
Water Meter Test $30 $904 ($874)

A majority of the Water division’s fees are based on the actual cost of the service provided. Of the fees which are charged a flat fee, the only over-recoveries relate to Well Permits; Non-Production Well at $118 and Well Permits; Production Well at $1 . The rest

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of Water’s fees under-recover, ranging from a low of $90 for Fire Flow Report Request to a high of $1,761 for Water Service Abandonment Fee (2” or less).

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18. Library, Arts & Culture

The Library, Arts, & Culture Department contributes to the community’s quality of life by meeting ongoing educational and cultural needs through various programs and services.

Fees examined in this study relate to facility rentals; parking fees; and inter-library loans.

The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by the Library, Arts, & Culture Department. 1 Fee Schedule Modifications
During discussions with Library, Arts & Culture staff, the following modifications were proposed to the current fee schedule, which include:
• Fee Name Changes: Furthermore, Lost/Destroyed Materials; Paperback was changed to Lost/Destroyed Materials; Uncatalogued Paperback as the new name more accurately encompasses the service being provided. Additionally, Reading Spa was changed to Teen Space to more accurately align with how the space is being used.

• New Fees: Several new fees; including: MakerSpace Rental and Lost / Destroyed / Damaged Materials – Processing Fee – Book / AV were proposed for addition to Library’s fee schedule.

• Eliminated Fees: A large number of fees were suggested for removal from Library’s current fee schedule as the City no longer offers these services or has chosen to no longer charge for the service. Some of the removed fees include:

Deposit for Reference Books, Supplies Flash Drive, Gallery Exhibition Fee Group (5 or more), and various fees from the Lost / Destroyed Material and Supplies section.

The modifications outlined above will allow the Library, Arts, & Culture’s fee schedule to more accurately reflect the services being provided by staff and will ensure that costs are captured appropriately.
2 Detailed Results
The Library, Arts & Culture Department collects fees for facility rentals; parking fees; document delivery; lost, destroyed, or damaged materials; and inter-library loans. The total cost calculated for each service includes direct staff costs, Departmental, and

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Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

Table 24: Total Cost Per Unit Results – Library, Arts & Culture

Fee Name Current Fee Total Cost Difference

LIBRARY AUDITORIUM FEES
Central Library
Rehearsal / Set up and Auditorium Fees
Non-Profit $108 $269 ($162)
Standard/Private $137 $269 ($133)
Commercial $192 $269 ($78)
Study Rooms $31 $73 ($42)
Main Reading Room Rental
Non-Profit $2,220 $4,000 ($1,780)
Standard/Private $2,776 $4,000 ($1,224)
Commercial $3,329 $4,000 ($671)
Main Reading Room Rental; Each Additional Hour $341 $620 ($279) Auditorium - Sound Room Rental
With technician $25 $42 ($17)
Without technician $25 $21 $4
Auditorium - Rentals
Audio/Video Package $163 $126 $37
Kitchen Usage $108 $41 $67
Piano Rental $85 $85 $0
Teen Space New $235 N/A
West Reading Room, during closed hours only (minimum 3
hours) New $209 N/A
Brand Library
Recital Hall Piano rental $85 $85 $0
Recital Hall Paid Ticketed Event Fee
Non-Profit $117 $1,225 ($1,108)
Standard/Private $295 $1,225 ($930)
Maintenance Fee $40 $40 $0
Reception Fee (When food is served at event and/or for use of kitchen) / Non-Catered $54 $52 $2
Rehearsal / Set up Fee (Up to 2 Hours) $57 $816 ($759) Recital Hall, Sale of Non-Food Merchandise, Appropriate to a Library Setting $173 $450 ($277)
Recital Hall
Non-Profit $52 $408 ($356)
Standard/Private $79 $408 ($329)
Commercial $160 $408 ($248)
Art Galleries/ Skylight/ Atrium/ Courtyard
Non-Profit $2,747 $5,982 ($3,235)
Standard/Private $3,297 $5,982 ($2,685)
Commercial $3,847 $5,982 ($2,135)
Use of Media Equipment $85 $85 $0

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Fee Name Current Fee Total Cost Difference
Branch Library
Branch Library (Excluding Brand) Closed Hours
Non-Profit $163 $322 ($159)
Standard/Private $218 $322 ($104)
Commercial $273 $322 ($49)
Brand Plaza/ Atrium Gallery/ Courtyard
Brand Plaza/ Atrium Gallery/ Courtyard
Non-Profit $383 $1,023 ($640)
Standard $438 $1,023 ($585)
Commercial $493 $1,023 ($530)
Brand Mansion
Brand Mansion
Non-Profit $2,747 $4,138 ($1,391)
Standard/Private $3,297 $4,138 ($841)
Commercial $3,847 $4,138 ($291)
Brand Complex
Brand Complex - (Excluding stacks and Brand Studios)
Non-Profit $5,496 $7,631 ($2,135)
Standard/Private $6,596 $7,631 ($1,035)
Commercial $7,696 $7,631 $65
Reception Fee (When food is served at event and/or for use of kitchen) / Catered $218 $1,168 ($950)
Other Rentals
Meeting Room Rental
Non-Profit $40 $115 ($75)
Standard/Private $75 $115 ($40)
Commercial $100 $115 ($15)
MakerSpace Rental New $60 N/A
Parking Fees
Central Library (minimum of 5 hours) Parking Fees, Central Full Lot Available during closed hours only $1,131 $428 $704 Price per Slot $20 $8 $13
Neighborhood Libraries, Parking Fees
Chevy Chase $338 $450 ($112)
Montrose (Upper Lot Only) $338 $450 ($112)
Grandview $338 $450 ($112)
All Other Neighborhood Libraries $300 $300 $0
Misc. Rental Fees
Cost for access to library prior to event for deliveries $108 $126 ($18) Fee for use of Risers for Event $218 $218 $0
Portable Sound System $75 $75 $0
Staffing Fee $25 $42 ($17)
Staffing Fee (Overtime / Holiday) Hourly Rate $63 N/A
Use of Alcohol Fee $100 $104 ($4)
Security Guard $25 $25 $0
Custodial Fee Actual Cost

PHOTOGRAPHY USE PERMITS
Brand Library - Interior Photography, during closed hours only (Minimum 3 hours)
Non-Profit $103 $1,252 ($1,149)
Standard/Private $155 $1,252 ($1,097)
Commercial $259 $1,252 ($993)

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Fee Name Current Fee Total Cost Difference
Brand Library Exterior Photography Porch and Plaza
Non-Profit or Standard/Private $60 $354 ($294)
Commercial $259 $354 ($95)
Central Library - Interior Photography, during closed hours only (Minimum 3 hours)
Non-Profit New $1,252 N/A
Standard/Private New $1,252 N/A
Commercial New $1,252 N/A
Central Library Exterior Photography Porch and Plaza
Non-Profit or Standard/Private New $354 N/A
Commercial New $354 N/A

MISCELLANEOUS LIBRARY FEES
Collection Agency Fee $15 $15 $0
Equipment Printouts/Copies - Black/White $0.10 $0.10 $0.00 Equipment Printouts/Copies - Color $0.50 $0.50 $0.00
Sale of Supplies Ear-buds $1 $1 $0
Tote Bag New Actual Cost +50%
Document Delivery: (Hardcopy)
0-5 pages Free Free $0
5-10 pages $3 $3 $0
11-20 pages $5 $4 $1
21-30 pages $7 $7 $0
31+ pages $0.25 $0.25 $0.00
Lost / Destroyed / Damaged Materials
Lost/Destroyed/Damaged Materials Actual Cost
Processing Fees - Book / AV New $67 N/A
Processing Fees - Other Materials New $138 N/A
Inter-Library Loan (ILL)
Interlibrary Loan Patron requests materials from a lending library
Processing Fee $5 $34 ($29)
Materials
Fees charged by lending Library (if
applicable)
Obituary $20 $67 ($47)
Complex Research/Local History (not to exceed one hour) $20 $67 ($47) Photo Use Fee
Commercial Publication of Library Photo $25 $135 ($110) For Personal and / or Non-Profit Use - After 5 images (first 5 free) $3 $135 ($132)
Returned Checks
NSF/A/C, etc.19 $25 $25 $0
Subsequent Insufficient Check20 $35 $35 $0

The majority of Library’s fee show an under-recovery, ranging from a low $ 4 for Use of Alcohol Fee to a high of $3,235 for Art Galleries/ Skylight/ Atrium/ Courtyard – Non-Profit.

The largest over-recovery relates to Central Library (minimum of 5 hours) Parking Fees, Central (Full Lot Available during closed hours only) at $704.

19 Returned Check Charges First Insufficient Check/Funds fee is set by California Civil Code, Section 1719(a) . 20 Returned Check Charges- Subsequent Insufficient Check fee is set by California Civil Code, Section 1719(a) .

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It is important to note that the majority of these fees are rental fees, as such, they are not subject to the full cost noted in the report and should be set based upon the market rate.

19. Police

The Police Department is responsible for law enforcement , as a means to ensure the safety of residents and visitors within the City of Glendale. The fees examined within this study include false alarm permits, vehicle impound fees, and other miscellaneous services. The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by the Police Department. 1 Fee Schedule Modifications
During discussions with Police Department staff, the following modifications to the fee schedule were proposed:

• Fee Name Changes: To further clarify the services offered the following fee name changes were proposed: Traffic Accident Report changes to Traffic Accident Report (traffic accident; property damage; injury report)

• Eliminated Fees: The fee Photographs - 4x6; 5x7; 8x10; 8x12; 11x14 was removed as the City now provides this service via email or on a CD.

• Consolidated Fees: Traffic Accident Report – Property Damage Only and Traffic Accident Report – Injury Report only were consolidated under a single Traffic Accident Report changes to Traffic Accident Report (traffic accident; property damage; injury report) fee.

The proposed modifications to the Police fee schedule better reflect the current services being provided.
2 Detailed Results
The Police Department collects fees for traffic accident reports, vehicle impound fees, and various other fees . False Alarm Company and penalty fees were not evaluated through this analysis and have not been included in this report. The total cost calculated for each service includes direct staff costs, direct material costs (where applicable), and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each Police fee.

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Table 25: Total Cost Per Unit Results – Police

Fee Name Current Fee Total Cost Difference
Alarm Permit Fee - (No permit renewal fee charged if no false alarms in prior permit year)
Residential $114 $289 ($175)
Commercial $171 $289 ($118)
Alarm Company – Appeal Fee Per Request $52 $109 ($57)
Booking Fee $153 $163 ($10)
Crime Reports No Charge
Data Analysis Services $106 $192 ($86)
Local Criminal History Letter $50 $81 ($31)
Oversized Vehicle $50 $86 ($36)
Pay-to-stay Fees $96 $154 ($58)
Permit for the Retail Sales of Weapons
Initial $282 $599 ($317)
Renewal $63 $245 ($182)
Photographs
Provided digitally on a CD (4x6; 5x7; 8x10; 8x12; 11x14; Proof/Contact Sheet) $12 $12 $0
CD $4 $34 ($30)
Post Impound Hearing Charge $86 $250 ($164)
Vehicle Impound Release Fee $77 $125 ($48)
Vehicle Impound Release Fee - DUI $37 $63 ($26)
Vehicle Towing Administrative Cost Recovery (VTACR) Fee $271 $476 ($205)

All of Police’s fees show an under-recovery. The largest under-recovery is associated with Initial Permit for Retail Sales of Weapons at $317 and Vehicle Towing Administrative Cost Recovery (VTACR) fee was $205.

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20. Public Works - Engineering

The Engineering Division is responsible for ensuring new development and infrastructure meet City policies and codes in order to protect the natural environment while allowing new development to provide residents, visitors, and businesses with quality infrastructure. Engineering provides review, permitting, and plan check on all land development, private development, and public improvements. Fees examined in this study relate to Encroachments, Excavations, GIS Mapping, and other various fees . The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by the Engineering Division. 1 Fee Schedule Modifications
During discussions with Engineering staff, modifications were proposed to the current fee schedule, which include:
• Elimination of fees: The permit and inspection fees for Right of Way Improvement that were based on per linear foot or per drain for curb and gutter or driveway and sidewalk were eliminated as the right-of-way application fee, and hourly inspection fee already captures these services. Additionally, staff proposed the elimination of the Construction Rates as those can be based on cost and various Land Development (Grading permit) fees as those are covered through other fees or departments.

• Change Fee Names : Inspection fee was modified to be Construction Inspector Fully Burdened Hourly Rate to more accurately describe the service and Permit and Inspection Application Fees under Right-Of-Way Improvements was changed to be Engineering Permit Fees.

• Combination of fees: The following fees account for services which are now covered through other existing fees, and therefore have been removed:
- Land Development – Engineering Permit, as this fee is now covered in the cost of a construction permit.
- Miscellaneous Fee - City Map with Street Index 24" X 36" (D -size) and Topographic Maps 24” x 36” (D-size) are now covered under Miscellaneous Fee – GIS Map.

• Addition of fees: Several fees were proposed to be added including Blanket Permit, Additional open trench inspection fees, Excavation in ROW – Extension for 30 days only; Easement Preparation; Haul Route; Work Hour Deviation After Hours; Traffic

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Control Plan Review; Base Fee (per sheet, assumed 1 review prior to approval); Trip Generation Memorandum, Appeal for Telecommunication Wireless Facility, and Expert Review for Telecommunication Wireless Facility Appeal, etc.

• Expansion of fees: Construction – Encroachment was expanded into four new fees related to Wireless Telecommunication Permits.

The modifications outlined above will ensure that the Engineering fee schedule accurately reflects the services being provided by staff and help ensure that costs are captured appropriately.
2 Detailed Results
The Engineering Division collects fees for items such as Encroachments, Excavations, GIS Mapping, and other various fees . Fees associated with legal description, map analysis, and sidewalk permit rental fees were not included in this analysis. The total cost calculated for each service includes direct staff costs, cross-departmental support 21, Consultant Costs, Departmental, and Citywide overhead. The following table details the fee name, current fee, total full cost to provide these services, and the difference associated with each service.

Table 26: Total Cost Per Unit Results – Engineering

Fee Name Current Fee Total Cost Difference
Construction
Encroachment Permit
Encroachment Permit $1,903 $2,033 ($130)
Wireless Telecommunications Facility - No Hearing -
Preferred zone New $1,417 N / A
Wireless Telecommunications Facility - Requiring
Hearing - Non- Preferred zone New $3,061 N / A
No Changes or Modifications to existing Wireless
Telecommunications Facility (As Is) New $447 N / A
Changes to Site Conditions or Equipment
Modification/Upgrades to Wireless Telecommunications
Facility New $615 N / A
Renewal - Standard New $669 N / A
Excavation Permits (Application, Processing, and
Inspection)
Application for Permit (non-refundable) $987 $1,969 ($982) Excavation in ROW - Extension for 30 days only New $213 N / A Blanket Permit $360 $148 $212
Blanket Permit – Extension 30 days New $70 N / A
Construction Inspector Fully Burdened Hourly Rate $153 $162 ($9)

21 Various Engineering fees include cross-departmental support from the following Departments: Electric, Fire, Community Services & Parks, Maintenance and Water .

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Fee Name Current Fee Total Cost Difference
Additional open trench inspection fee for trenches
greater than 50 lin. ft. New $17 N / A
Additional trenchless inspection fee for greater than 100 lin. ft. New $8 N / A
Late Application Fee (non-refundable) $1,170 $1,898 ($728) Right of Way Improvements
Engineering Permit $672 $1,789 ($1,117)
Inspection Fees22 $1,399 $1,300 $99
Covenants and Agreement
General, excluding Drainage Devices $2,348 $1,643 $705 Drainage Devices $700 $766 ($66)
Digital Data Compact Disks
Compact Disks $36 $49 ($13)
DVD Disks $36 $48 ($12)
Labor to copy, organize, translate, convert and download data onto magnetic media $222 $151 $71
Easement
Preparation New $780 N / A
Quitclaims $5,488 $5,101 $387
Land Development
Engineering & Processing Fee
Tract Map $3,381 $3,282 $99
Parcel Map $3,139 $3,134 $5
Improvement Plan Check Fees Based on 20 Scale Plans
Up to Three Reviews (Title and General Notes Sheets
without Plan, Profile or Details is 1/4 of Flat Fee per Sheet) $5,061 $6,051 ($990) Each Subsequent Review (After the 1st Three Reviews)
(Title and General Notes Sheets without Plan, Profile or Details is 1/4 of Flat Fee per Sheet) $1,095 $1,545 ($450) GIS Map
Miscellaneous Fee - GIS Map $53 $95 ($42)
Non-Regulatory Curb Painting
First 25 feet $47 $54 ($7)
Each Additional 25 feet $24 $27 ($3)
Oversize Load Permit
Annual - Limited by state law23 $90 $90 $0
Single Occurrence - Limited by state law24 $16 $16 $0 Parkway Landscaping Permit
Parkway Landscaping Permit $56 $305 ($249)
Pedestrian Signs
Pedestrian Signs $110 $176 ($66)
Release of Covenant and Agreement
Release of covenant and agreement $816 $850 ($34)
Repainting of Non-Regulatory Curb Paint
First 25 feet $35 $21 $14
Each Additional 25 feet $24 $30 ($6)
Right of Way

22 Original fee is per hour. Current fee has been calculated to be based upon the estimate of hour(s) provided in support. Example, the Right of Way Improvements Inspection Fees takes approximately 9.14 hours. The 9.14 hours is multiplied by current hourly rate of $153.00 to calculate current fee of $1,399. This is to allow a more appropriate comparison to the proposed flat fee. 23 Oversize Load Permit-Annual fee set by Caltrans.
24 Oversize Load Permit-Single Occurrence fee set by Caltrans.

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Fee Name Current Fee Total Cost Difference
Street/Alley Vacations $10,256 $10,670 ($414)
Summary Street/Alley Vacations $6,669 $6,984 ($315)
Sidewalk Dining Permit
New $224 $664 ($440)
Renewal $82 $255 ($173)
Stormwater Pollution Prevention Plan Fee
Stormwater Pollution Prevention Plan Fee $849 $827 $22 Street Use Permit
Temporary Use of Streets, Sidewalk Parkway, Parking Lot or Alleys $25 $50 ($25)
Temporary Use of Streets, Sidewalk Parkway, Parking Lot or Alleys - (one time plus daily) $361 $170 $191
Traffic Analysis and Impact Review
For all Projects where services go beyond hours needed to complete task set by the base fee Actual Cost Actual Cost Local Transportation Analysis (Projects with 50 or more trips including trip credits); Base Fee $5,927 $6,013 ($86) Combined trip generation and Scoping Memorandum for
Local Transportation Analysis (Projects with 50 or more trips including trip credits) $2,964 $1,659 $1,305
Trip Generation Memorandum (For projects with 50 or
more trips w/o trip credit and less than 50 trips with trip credits) New $875 N / A
Wireless Communication Facility
Application Processing Fee $1,093 Actual Cost N / A
Encroachment Permit Expert Review $606 Actual Cost N / A Appeal for Telecommunication Wireless Facility New $2,550 N / A Expert Review for Telecommunication Wireless Facility
Appeal New Actual Cost N / A
Miscellaneous Engineering Fees
Haul Route (Not part of grading & pool permit) New $166 N / A Work Hour Deviation After Hours New $88 N / A
Traffic Control Plan Review; Base Fee (per sheet, assumes 1 review prior to approval) New $501 N / A
SB9 Lot Split Land Development Engineering and
Processing Fee $3,139 $2,975 $164
Parking Fees
Preferential Parking Permit Fee $25 $24 $1
Valet / Reserved Parking Application Processing Fee $117 $118 ($1)

Just over half of Engineering’s fees are under-recovering. The largest under-recovery is for Right of Way Improvements Engineering Permit at $1, 117, while the largest over- recovery is related to Traffic Analysis and Impact Review for projects with more than 50 trips at $1,305.
3 Cross-Departmental Support
The Electric, Fire, Community Services & Parks, Maintenance, and Water Divisions all provide plan check and / or inspection services on Engineering related permits and

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applications. In order to recover for the costs of providing these services, fees have been calculated for the above Departments’ time on the Engineering related fees outlined in the above table. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following section details the full cost associated by division for Engineering Permits
Table 27: Total Cost Per Unit Results – Engineering Cross-Dept. Support

Fee Name Eng. Cost
All Other
PW Cost
Fire
Cost
CSP
Cost
GPW –
Electric
Cost
GWP –
Water
Cost
Total City
Cost
Construction
Encroachment Permit
Encroachment Permit $1,074 $54 $54 $93 $282 $476 $2,033 Wireless
Telecommunication
Facility - No Hearing -
Preferred zone $1,050 $54 $93 $141 $79 $1,417
Wireless
Telecommunication
Facility - Requiring
Hearing - Non- Preferred
zone $2,693 $54 $93 $141 $79 $3,061
Changes to Site
Conditions or
Equipment
Modification/Upgrades
to Wireless
Telecommunication
Facility $522 $93 $615
Renewal - Standard $522 $54 $93 $669
Excavation Permits (Application, Processing, and Inspection) Application for Permit
(non-refundable) $1,194 $18 $282 $476 $1,969
Improvement Plan Check Fees Based on 20 Scale Plans
Up to Three Reviews
(Title and General Notes
Sheets without Plan,
Profile or Details is 1/4
of Flat Fee per Sheet) $5,576 $476 $6,051

Maintenance, Fire, Community Services & Parks, and Glendale Water and Power staff identified time related to excavation and encroachment permits . These costs per unit were integrated into the overall Engineering total costs per unit. This integration ensures that the City is appropriately recovering for all City departments’ costs as it relates to the above fees.

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21. Public Works – Environmental Management

The Environmental Management division is responsible for the maintenance and upkeep of the City’s sewer and storm drain systems. Additionally, they perform routine inspections of restaurants to ensure alignment with the City’s Fats, Oils, and Grease (FOG) ordinance. The fees examined within this study relate to Sewer Connections and Industrial Waste Pre -treatment Programs. The following subsections discuss fee schedule modifications and detailed per unit results for the fee-related services provided by Environmental Management.
1 Fee Schedule Modifications
In discussions with Environmental Management staff, a single modification was made to their fee schedule: (C-Connection Permit) was added to the end of the Sewer Permit Application fee name. The modification noted provides additional clarity and allows staff to appropriately charge for services rendered.
2 Detailed Results
Environmental Management collects fees for Sewer Connections and Industrial Waste Pre-treatment Programs. Local Sewer Development and Sewer Facility Charge fees were not evaluated through this study and are not included in this report. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

Table 28: Total Cost Per Unit Results – Environmental Management

Fee Name Current Fee Total Cost Difference
Sewer Connection If Public Sewer main to which private property described in Section 13.40.100 is sought to be connected was not in place on or before January 1, 1942.

Private Party-5000 sq. ft or less $41 $190 ($149)
Base Fee $35 $190 ($155)
Additional Fee (all area in excess of 5,000 sq. ft.) $0.50 $3.80 ($3.30) Sewer Permit Application Fee (C-Connection Permit) $13 $153 ($140) Industrial Waste and Pretreatment Program. Permit to discharge industrial waste into the sanitary sewer or storm drain system. Includes annual permit inspection and sampling fee.

Food Service Establishment $443 $287 $156
Bakery $336 $268 $68

Environmental Management is under-recovering for all fees in the Sewer Connection category and over-recovering for both Industrial Waste Pretreatment fees.

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22. Public Works – Integrated Waste

The Integrated Waste Management division of Public Works is responsible for the collection, transport, and disposal of solid waste in accordance with environmental regulations, in order to protect public health . While the Division is responsible for servicing residential refuse collection and bin services, this study only examined user fees related to manure collection, steam cleaning, and private hauler permits. The following subsections discuss fee schedule modifications and detailed per unit results for the fee- related services provided by Integrated Waste Management. 1 Fee Schedule Modifications
In discussions with Integrated Waste Management staff, only a single modification was made to the current fee schedule. The Private Hauler Permit was expanded to be Private Hauler Permit (Integrated Waste Management) for Construction and Demolition & Temporary Bin rental -New and Renewal - C&D Hauling. This aims to better reflect the reason for processing and issuing the private hauler permit. 2 Detailed Results
Integrated Waste Management collects fees for manure collection, steam cleaning, service renewal, temporary bin rental, and private hauler permits. The total cost calculated for each service includes direct staff costs and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

Table 29: Total Cost Per Unit Results – Integrated Waste Management

Fee Name Current Fee Total Cost Difference
Manure Collection (Disposal of 27 cubic feet of manure) First Horse $64 $135 ($71)
Each additional horse $27 $36 ($9)
Steam Clean Bin $120 $178 ($58)
Special Item Pickup or Unscheduled Pickup $40 $119 ($79) Steam Clean Container $40 $178 ($138)
Service Renewal and Redelivery Fee $81 $163 ($82)
Temporary Bin Rental $118 $106 $12
Private Hauler Permit for Construction and Demolition & Temporary Bin rental - New and Renewal $1,388 $1,259 $129

All but two of Integrated Waste’s fees show an under-recovery, ranging from a low of $9 for Manure Collection - each additional horse to a high of $13 8 for a Steam Clean

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Container. Both of the over-recoveries are in relation to Temporary Bin rentals with Private Hauler Permit for Construction and Demolition & Temporary Bin rental – New and Renewal showing the highest over-recovery at $129.

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23. Public Works – Maintenance

The Maintenance Services Division of the Public Works Department cares for the City’s public right-of-way through maintenance of the following: streets, sidewalks, street and curb painting, alleys, traffic signs, street trees, landfill and debris basins, parking lots, and parking meters. The fees examined within this study relate to barricade placement and Indigenous Tree services. The following subsections discuss fee schedule modifications and detailed per unit results for the fee -related services provided by the Maintenance Division.
1 Fee Schedule Modifications
In discussions with Maintenance staff, the following modification were proposed to the current fee schedule.

• Consolidated Fee: The current fee schedule separates indigenous tree fees based upon number of trees (i.e. 1-5, and more than 5); however, the fee assessed is the same. During discussion with staff, it was determined that this should be collapsed into a singular fee regardless of the number of trees examined.

• Eliminated Fees: Both fees under Barricade Placement, 10 Barricades a Day and Additional Barricade a Day, were removed.

The above modifications ensure the fee schedule more accurately reflects services offered by the division. The City recently updated its Tree and Indigenous Tree Ordinance and these proposed changes were reflected in that update. 2 Detailed Results
The Maintenance Division collects fees for barricade placement and Indigenous Tree services. The total cost calculated for each service includes direct staff costs, material costs, and Departmental and Citywide overhead. The following table details the fee name, current fee, total cost, and difference associated with each service offered.

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Table 30: Total Cost Per Unit Results – Maintenance

Fee Name Current Fee Total Cost Difference
Street Tree Permit Application Fee $175 $205 ($30) Indigenous Tree Fees in Public Works Permit Fees
Cutting, removing, moving, or encroaching upon a protected indigenous tree $752 $2,200 ($1,448)
Conduction an additional site inspection, consulting or monitoring by an arborist, reviewing a permit application revision, or preparing a revised or additional report $529 $1,282 ($753) Pruning a protected indigenous tree $43 $105 ($62)
Removing a dead, protected indigenous tree $96 $236 ($140) Public Works Tree Installation Fees
15 gallon tree $102 $390 ($288)
24 inch box tree $102 $600 ($498)
36 inch box tree $1,571 $1,410 $161
48 inch box tree $2,100 $2,160 ($60)
60 inch box tree $2,616 $6,160 ($3,544)

All but two of Maintenance’s fees under-recovery. The largest over-recovery is in relation to 36-inch box tree at $161. The wide range of costs difference are primarily due to the variable material cost. Since the material costs fluctuates per market value as does the total cost of providing these services. Additionally, as noted the City recently updated its tree-related ordinances, and these fees costed out do not conflict or supersede any fees adopted as parted of that ordinance review.

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24. General Plan Maintenance Fee

The City of Glendale currently assesses a General Plan Maintenance Fee as part of its planning and building process. The fee is meant to account for updates to the general plan, zoning ordinance, housing elements, and other long-range planning activities that are part of the larger General Plan. This is a fairly typical fee charged by many jurisdictions. The City of Glendale currently charges this fee as a percentage of the planning application, building plan check, and building permit fee , at the time of building permit or planning application submittal.

The General Plan Maintenance fee is governed by Government Code Section 66014(b) which states that fees “may include the costs reasonably necessary to prepare and revise the plans and policies that a local agency is required to adopt before it can make any necessary findings and recommendations.” This code states that fees can be charged against zoning changes, zoning variances, use permits, building inspections, and filing applications.

More typically, the fee is charged during the building permit phase so as to ensure any development project, which gets to that phase, makes enough of an impact to require the need for an update to the Zoning Code or the General Plan. This fee should only be applied to major building permits (i.e. new or remodel / tenant improvements) rather than standalone permits for water heaters or electrical outlets.

The project team worked with staff in the Planning Division to estimate the annual percentage of time spent by staff as it relates to long-range planning. In addition to internal staff cost there are contracted costs associated with updates to the General Plan and Zoning Code. The following table shows by cost component the total cost associated with each type of cost factor, the life of the cost factor, and the resulting annual cost:

Table 31: General Plan Maintenance Fee Cost Components

Cost Category % of Time Cost25 Life (Yrs) Total Annual Cost Principal Planner 70% $197,727 1 $197,727
Planner 25% $53,673 1 $53,673
Deputy Director of Planning 20% $66,676 1 $66,676
Subtotal Staffing Costs $318,077

Land Use & Circ. Elements $286,426 10 $28,643
Housing Element $94,000 8 $11,750
West Glendale Studies $676,320 20 $33,816
Verdugo Wash Visioning Study $440,000 20 $22,000
East West & North Historic $275,000 20 $13,750

25 The cost reflects the fully annual burdened cost for each position, so it includes salaries, benefits, and overhead (departme ntal and citywide).

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Subtotal Contractual Costs $109,959
Total General Plan Maintenance Annual Cost $428,035

The total annual costs associated with updating the General Plan are approximately $428,000; of which staff costs represents $318,000. It is important to note that the staff costs in the table are representative of fully burdened hourly rates and billable time.

In order to assess this fee as a percentage of the building permit and planning application fees, the project team took the annual cost associated with general plan upkeep and divided it by the average total building permit (valuation-based fees only) and planning applications. The following table shows this calculation:

Table 32: General Plan Maintenance Fee Calculation

Category Amount
Total General Plan Annual Maintenance Cost $428,035
Total Building Permit and Planning Application $3,944,682 General Plan Maintenance Fee 10.9%

As the table indicates, the calculated General Plan Maintenance Fee is 10.9% of the building and planning fee. The following table compares the city’s current fee to the full cost fee calculated through this study:

Table 33: General Plan Maintenance Fee Per Unit Result Comparison

Category Current Fee Full Cost Surplus / (Deficit)
General Plan Maintenance Fee 6.7% 10.9% (4.2%)

The City’s current fee is 6.7% of the building permit, plan check, and planning application.

While the full cost fee would result in an increase of the City’s current fee from 6.7% to

10.9%, it would only apply to building permits (valuation) and planning applications, rather than plan checks and stand-alone trade permits.

As part of this analysis, the project team conducted a comparative survey of other local jurisdictions and their assessment of the General Plan Maintenance Fee. Like other comparative efforts, the survey below simply shows the fees charged by the jurisdict ion and does not include the basis upon which the other jurisdictions calculated or developed their fee. The following table shows the results of this comparative analysis:

Table 34: General Plan Maintenance Fee – Comparative Survey

Jurisdiction Fee Amount
Burbank 10% of Building and Planning Applications
Huntington Beach $0.27 per square foot
Inglewood 2.5% of Building Permit Fee
Long Beach 4% of Building and Planning Fees

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Jurisdiction Fee Amount
Pasadena 0.50% of Building Valuation
Riverside 10% of Building Permit Fee
Santa Ana $23.79 per permit
Santa Monica 7.3% of Permit Fees
Torrance 0.13% of Building Valuation

As the table indicates, all comparable jurisdictions charge a General Plan Maintenance Fee. The way the fee is charged varies based upon percentage of valuation (Torrance and Pasadena), percentage of Permit fees (Burbank, Riverside, Santa Monica), per square foot (Huntington Beach), and per permit (Santa Ana). Of those cities that charge the fee as a percentage of the Permit fee, the City of Glendale’s current fee of 6.70% is on the lower end only higher than Inglewood and Long Beach. Updating the City’s General Plan Maintenance fee will allow Glendale to be in alignment with other jurisdictions and better recover its costs for long-range planning efforts.

It is a best practice to collect and account for General Plan Maintenance surcharge in separate accounts. The City of Glendale currently has a separate subaccount for the General Plan Maintenance Fee. The City should continue that practice as this will ensure compliance with funding requirements, enable appropriate allocation of funds to general plan-related activities, and mitigate any potential issues with comingling of funds.

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25. Annual Revenue Impact
One of the most important components of a cost of services analysis is the revenue impact associated with fees. The focus of this analysis has been all fees for service charged by the City of Glendale. The City of Glendale’s fee-related services can be divided based upon departments / key service areas, such as: Administrative, Development, Public Works, Public Safety, Glendale Water & Power (GWP), and Rental / Program- related. The following subsections discuss the revenue impacts based upon these categories.
1 Administrative Revenue Impact s
Administrative Fees refer to the fees charged by City Clerk and Finance. These departments provide fee-related services as an ancillary function and their revenue is a small component of their overall funding, which is primarily through general fund monies (i.e. property taxes).

As part of this analysis, the project team analyzed the revenue collected for these departments in and compared it against the annual fee-related cost. The fee-related annual cost is calculated based upon the amount of workload processed for the different types of activities. Based upon revenue and workload, the City is under-recovering by approximately $176 or a cost recovery level of 78%. The following table compares by Department the revenue, the annual fee -related cost, the annual surplus / (deficit), a nd the associated cost recovery percentage.

Table 35: Administration Revenue

Department / Division
Annual Fee
Revenue
Annual Fee-Related
Expenses
Annual Surplus
/ (Deficit) Cost Recovery %
City Clerk $351 $591 ($240) 59%
Total $351 $591 ($240) 59%

The only administrative department that had workload associated with it was City Clerk, as no Finance fees were assessed. The primary source of this $ 176 deficit is lobbying registration fees.
2 Community Development Department Revenue Impact s
Community Development consists of Building, Planning, Neighborhood Services, and Housing. These departments / divisions primarily service the public and the majority of

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their expenditures are fee-related. Additionally, there is a lot of inter-dependence among these departments / divisions.

The annual revenue and fee -related cost for Community Development was calculated based upon the estimated workload of activity that occurred in prior fiscal year. Based upon the calculated fee revenue and the calculated annual fee-related cost, the City is under-recovering for Community Development by approximately $2.1 million or at a cost recovery level of 84%. The following table compares by Division the revenue, the annual fee-related cost, the annual surplus / (deficit), and the associated cost recover y percentage.

Table 36: Community Development Revenue Impact

Division
Annual Fee
Revenue
Annual Fee-Related
Expenses26
Annual Surplus
/ (Deficit) Cost Recovery %
Building $9,153,401 $9,947,522 ($794,121) 92%
Planning $1,227,191 $1,952,511 ($725,320) 63%
Neighborhood Services $463,098 $817,613 ($354,515) 57%
Housing $21,220 $229,118 ($207,898) 9%
Total $10,864,910 $12,946,764 ($2,081,855) 84%

The largest source of deficit for Community Development is Building fees at $794,000.

Of the $794,000, approximately $628,000 of it is flat-fee-related. The largest component of this is the minimum inspection fees for the Mechanical, Electrical, and Plumbing permits. While the per unit deficit is only $27, due to the sheer volume of activity, changing that fee can have a large impact on the Department’s potential revenue.

The next largest source of deficit is Planning applications at $725,000. For Planning, the largest component of this deficit , at $319,000, is associated with Design Review exemptions. The current fee for that application is $309, but it costs the City $ 786 to process those applications, resulting in a $477 per unit deficit. Due to the large amount of these types of applications administered by the City, even a small increase in the cost would contribute to increased cost recovery.
3 Public Works Revenue Impact s
Public Works consists of Engineering, Maintenance, Integrated Waste, and Environmental Management. Other than Engineering, the primary purpose of these divisions is to provide support to the general residents rather than through permits and applications.

The annual revenue and fee-related cost for Public Works was calculated based upon the estimated workload of activity that occurred in prior fiscal year. Based upon calculated

26 The annual cost for building and planning includes cross -departmental and divisional support from GWP, Public Works, and Engineering.

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fee revenue and the calculated annual fee-related cost, the City is under-recovering for Public Works by approximately $623,000 or a cost recovery level of 74%. The following table compares by Division the revenue, the annual fee-related cost, the annual surplus / (deficit), and the associated cost recovery percentage.

Table 37: Public Works Revenue Impact

Division
Annual Fee
Revenue
Annual Fee-Related
Expenses27
Annual Surplus
/ (Deficit) Cost Recovery %
Engineering $1,469,541 $1,925,851 ($456,311) 76%
Maintenance $44,912 $137,900 ($92,988) 33%
Integrated Waste $194,931 $297,605 ($102,674) 65%
Env. Management $98,888 $70,131 $28,757 141%
Total $1,808,271 $2,431,487 ($623,216) 74%

The largest source of deficit for Public Works is Engineering fees at $ 456,000.

Approximately half of the deficit is associated with construction – excavation permit – application for permit. The current fee for this activity is $987, but it costs the city $1,969 to provide that service.
4 Public Safety Revenue Impact s
The Public Safety section consists of Police and Fire Departments. The Police department only provides a handful of fee -related services to the public. While Fire also provides significant non-fee related services to the public through the Suppression division, its Fire Prevention division is responsible for conducting reviews and inspections.

The annual revenue and fee-related cost for Public Safety was calculated based upon the estimated workload of activity that occurred in the prior fiscal year. Based upon calculated fee revenue and the calculated annual fee -related cost, the City is under- recovering for public safety by approximately $1.7 million at a cost recovery level of 63%.

The following table compares by Department / Division, the revenue, the annual fee - related cost, the annual surplus / (deficit), and the associated cost recovery percentage.

Table 38: Public Safety Revenue Impact

Department / Division
Annual Fee
Revenue
Annual Fee-Related
Expenses
Annual Surplus
/ (Deficit) Cost Recovery %
Police $1,012,203 $1,643,573 ($631,369) 62%
Fire Prevention $1,794,395 $2,814,238 ($1,019,843) 64%
Total $2,806,598 $4,457,811 ($1,651,212) 63%

27 The annual cost for Engineering and Maintenance includes cross -departmental and divisional support from Community Development.

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The largest source of deficit for Public Safety is Fire Prevention fees at $ 1 million. The largest contributor to this deficit is associated with inspection of the Vegetation Management program. The current fee for this activity is $15, but it costs the city $42 to provide that service. The next largest contributor is related to Fire Life Safety Annual Inspections (half hour minimum per facility).
5 Glendale Water and Power (GWP) Revenue Impact s
The Glendale Water and Power Utility consists of Customer Service, Water, and Electric services. The majority of the funding for the utility comes through utility rates (water and electric). However, there are a handful of services that these divisions provide to residents, for which a user fee is charged.

The annual revenue and fee-related cost for GWP was calculated based upon the estimated workload of activity that occurred in the prior fiscal year. Based upon calculated fee revenue and the calculated annual fee -related cost, the City is under- recovering for GWP by approximately $1.1 million or at a cost recovery level of 70%. The following table compares by Division the revenue, the annual fee-related cost, the annual surplus / (deficit), and the associated cost recovery percentage.

Table 39: GWP Revenue Impact

Division
Annual Fee
Revenue
Annual Fee-Related
Expenses
Annual Surplus
/ (Deficit) Cost Recovery %
Customer Service $717,974 $861,702 ($143,728) 83%
Water $1,297,955 $1,855,869 ($557,914) 70%
Electric $609,653 $1,055,224 ($445,571) 58%
Total $2,625,582 $3,772,794 ($1,147,212) 70%

The main contributors to the deficit are Water ($558,000) and Electric ($446,000). Most of Water’s difference is due to Water Service Installations, while a majority of Electric’s is due to OH Services. These fees include material cost for services, as such, variability will be present as the market value of materials shift.
6 Rental-Related Revenue Impact s
The rental-related departments are: Community Services & Parks, Library, Arts & Culture, and Filming. These departments are unique in that many of their services are heavily subsidized as the functions are in support of providing benefit to the community.

Additionally, these areas were much more impacted by the recent COVID-19 Pandemic, as due to government rules and regulations, many of its classes were cancelled, and facilities were closed and prevented from being rented out. Therefore, the cost recovery for these areas should be analyzed separately from other City funds and departments.

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As discussed, due to the unique impact of COVID -19 on this department, workload for FY20 and FY21 was averaged to estimate the annual revenue and annual fee-related cost.

Based upon FY20 and FY21 calculated fee revenue and the calculated annual fee-related cost, the City is under-recovering for Rental-related activities by approximately $3. 8 million or at a cost recovery level of 36%. The following table compares by Department the revenue, the annual fee-related cost, the annual surplus / (deficit), and the associated cost recovery percentage.

Table 40: Rental-Related Revenue Impact

Division
Annual Fee
Revenue
Annual Fee-
Related Expenses
Annual Surplus /
(Deficit)
Cost
Recovery %
Community Services & Parks $1,218,397 $4,411,078 ($3,192,681) 28% Library, Arts & Culture $57,813 $83,476 ($25,664) 69%
Management Services - Filming $891,560 $1,517,480 ($625,920) 59% Total $2,167,769 $6,012,035 ($3,844,265) 36%

The largest source of deficit for rental related activities is Community Services & Parks at $3. 2 million. The largest components of this deficit are: $ 646,000 for field rentals, $495,000 for the Civic Center, and $ 119,000 for Parking fees at the Civic Center. It is important to note that the majority of the fees reviewed under this section can be set based upon market value, and should be set to ensure that the City is receiving the full revenue associated with providing some of these unique and premium rental services.

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26. Cost Recovery Considerations

The following sections provide guidance regarding how and where to increase fees, determining annual update factors, and developing cost recovery policies and procedures.
1 Fee Adjustments
This study has documented and outlined on a fee -by-fee basis where the City is under and over collecting for its fee -related services. City and Department management will now need to review the results of the study and adjust fees in accordance with Departmental and City philosophies and policies. The following dot points outline the major options the City has in adjusting its fees.
• Over-Collection: Upon review of the fees that were shown to be over-collecting for costs of services provided, the City should reduce the current fee to be in line with the full cost of providing the service.

• Full Cost Recovery: For fees that show an under-collection for costs of services provided, the City may decide to increase the fee to full cost recovery immediately.

• Phased Increase: For fees with significantly low cost recovery levels, or which would have a significant impact on the community, the City could choose to increase fees gradually over a set period of time.

The City will need to review the results of the fee study and associated cost recovery levels and determine how best to adjust fees. While decisions regarding fees that currently show an over -recovery are fairly straight forward, the following subsections, provide further detail on why and how the City should consider either implementing Full Cost Recovery or a Phased Increase approach to adjusting its fees. 1 Full Cost Recovery
Based on the permit or review type, the City may wish to increase the fee to cover the full cost of providing services. Certain permits may be close to cost recovery already, and an increase to full cost may not be significant. Other permits may have a more significant increase associated with full cost recovery.

Increasing fees associated with permits and services that are already close to full cost recovery can potentially bring a Department’s overall cost recovery level higher. Often,

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these minimal increases can provide necessary revenue to counterbalance fees which are unable to be increased.

The City should consider increasing fees for permits for which services are rarely engaged to full cost recovery. These services often require specific expertise and can involve more complex research and review due to their infrequent nature. As such, setting these fees at full cost recovery will ensure that when the permit or review is requested, the City is recovering the full cost of its services.
2 Phased Increases
Depending on current cost recovery levels some current fees may need to be increased significantly in order to comply with established or proposed cost recovery policies. Due to the type of permit or review, or the amount by which a fee needs to be increased, it may be best for the City to use a phased approach to reaching their cost recovery goals.

As an example, you may have a current fee of $200 with a full cost of $1,000, representing 20% cost recovery. If the current policy is 80% cost recovery, the current fee would need to increase by $600, bringing the fee to $800, in order to be in compliance. Assuming this particular service is something the City provides quite often, and affects various members of the community, an instant increase of $600 may not be feasible. Therefore, the City could take a phased approach, whereby it increases the fee annually over a set period until cost recovery is achieved.

Raising fees over a set period of time not only allows the City to monitor and control the impact to applicants, but also ensure that applicants have time to adjust to significant increases. Continuing with the example laid out above, the City could increase the fee by $150 for the next four years, spreading out the increase. Depending on the desired overall increase, and the impact to applicants, the City could choose to vary the number of years by which it chooses to increase fees. However, the project team recommends that the City not phase increases for periods greater than five years, as that is the maximum window for which a comprehensive fee assessment should be completed. 2 Annual Adjustments
Conducting a comprehensive analysis of fee-related services and costs annually would be quite cumbersome and costly. The general rule of thumb for comprehensive fee analyses is between three and five years. This allows for jurisdictions to ensure they account for organizational changes such as staffing levels and merit increases, as well as process efficiencies, code or rule changes, or technology improvements. The City of Glendale already follows this best practice and should continue this practice.

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Additionally, the City of Glendale also utilizes an annual factor increase to apply to its fees to allow for cost of living and general cost increases. Developing annual update mechanisms allow jurisdictions to maintain current levels of cost recovery, while accounting for increases in staffing or expenditures related to fee-related services. The City should continue this policy.
3 Policies and Procedures
This study has identified areas where the City is under-collecting the cost associated with providing services. This known funding gap is therefore being subsidized by other City revenue sources.

Development of cost recovery policies and procedures will serve to ensure that current and future decision makers understand how and why fees were determined and set, as well as provide a road map for ensuring consistency when moving forward. The following subsections outline typical cost recovery levels and discuss the benefits associated with developing target cost recovery goals and procedures for achieving and increasing cost recovery.
1 Typical Cost Recovery
The Matrix Consulting Group has extensive experience in analyzing local government operations across the United States and has calculated typical cost recovery ranges. The following table outlines these cost recovery ranges by major service area.

Table 41: Typical Cost Recovery Ranges by Department

Department / Division Typical Cost Recovery Ranges
City Clerk 70-100%
Building 80-100%
Planning 50-80%
Neighborhood Services 50-70%
Housing 50-80%
Engineering 70-100%
Maintenance 50-80%
Integrated Waste 80-100%
Env. Management 40-70%
Police 30-70%
Fire Prevention 50-80%
Customer Service 50-80%
Water 70-100%
Electric 70-100%
Community Services & Parks 20-40%
Library Arts and Culture 20-50%
Management Services - Filming 80-100%

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Information presented in the table above is based on the Matrix Consulting Group’s experience in analyzing local governments ’ operations across the United States and within California and reflects typical cost recovery ranges observed by local adopting authorities. The following graph depicts how Glendale compares to industry cost recovery range standards.

Overall, the City’s cost recovery varies. Environmental Management is the only department above 100% cost recovery. City Clerk , Housing, Maintenance, Integrated Waste, Electric, and Filming are below their typical cost recovery range, and Police and Library and Culture are above typical ranges. The remaining departments are within cost recovery ranges typical for the services they provide.
2 Development of Cost Recovery Policies and Procedures
The City should review the current cost recovery levels and adopt a formal policy regarding cost recovery. This policy can be general in nature and can apply broadly to the City as a whole, or to each department and division specifically. A department specific cost recovery policy would allow the City to better control the cost recovery associated with different types of services being provided and the community benefit received. 59%
92%
63%
57%
9%
76%
33%
65%
141%
62% 64%
83%
70%
58%
28%
69%
59%
0%
20%
40%
60%
80%
100%
120%
140%
City Clerk Building Planning
Nghbd Svcs
Housing
EngineeringMaintenance
Integrated WasteEnv. Management
Police
Fire Prevention
Customer Service
Water Electric
Community Services and Parks
Library Arts and Culture
Management Services - Filming
Cost Recovery %
Current Revenue Cost Recovery vs. Typical Revenue Cost Recovery Typical Cost Recovery Current Cost Recovery

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Appendix – Comparative Survey
As part of the Cost of Services (User Fee) study for the City of Glendale, the Matrix Consulting Group conducted a comparative survey of user fees. The City identified eleven jurisdictions to be included in the comparative survey: Burbank, Huntington Beach, Inglewood, Long Beach, Pasadena, Riverside, Santa Ana, Santa Monica, and Torrance .

The project team then reviewed public documents (i.e., agenda items, staff reports, budgets, fee schedules, and ordinances), and or contacted jurisdictions to get comparative information.

While this report will provide the City with a reasonable estimate and understanding of the true costs of providing services, many jurisdictions also wish to consider the local “market rates” for services as a means for assessing what types of changes in fee levels their community can bear. However, a comparative survey does not provide adequate information regarding the relationship of a jurisdiction’s cost to its fees.

The following sections detail various factors to consider when reviewing comparative survey results, as well as graphical comparisons of current fees and total calculated costs for various permits issued or services provided by the City. 1 Economic Factors
In order to provide additional context to the comparative survey information, the project team collected economic factors for the jurisdictions included. Three important economic factors to consider when comparing fees across multiple jurisdictions are:
population, budget, and workforce size. The following tables rank each jurisdiction from smallest to largest for each of these economic factors:

Table 42: Ranking of Jurisdictions by Population
Jurisdiction 2020 Population28
Santa Monica 93,076
Burbank 107,337
Inglewood 107,762
Pasadena 138,699
Torrance 147,067
Glendale 196,543
Huntington Beach 198,711
Santa Ana 310,227
Riverside 314,998
Long Beach 466,742

28 Population data is pulled from April 2020 census.

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Table 43: Ranking of Jurisdictions by Citywide Total Budget29

Jurisdiction FY21/22 Budget
Inglewood $325,452,007
Torrance $385,314,975
Huntington Beach $424,421,323
Burbank $699,177,870
Santa Monica $707,800,000
Santa Ana $717,100,000
Pasadena $898,523,004
Glendale $972,560,489
Riverside $1,224,268,952
Long Beach $3,014,943,193

Table 44: Ranking of Jurisdictions by Workforce Size

Jurisdiction FY21/22 FTE
Inglewood 692
Huntington Beach 962
Santa Ana 1,263
Burbank 1,434
Torrance 1,532
Glendale 1,584
Santa Monica 1,941
Pasadena 2,254
Riverside 2,550
Long Beach 5,678

Based on the data shown in the previous tables, the City of Glendale ranks in the middle of surveyed jurisdictions in terms of population and size of workforce, and third highest in terms of budget.
2 Recency Factor
While the previous comparative information can provide some perspective when comparing Glendale’s fees with surveyed jurisdictions, other key factors to consider are when a jurisdiction’s fee schedule was last updated and when the last comprehensive analysis was completed. The following tables detail when each surveyed jurisdiction last conducted a fee analysis and when they last updated their fee schedule.

Table 45: Last Fee Study Conducted
Jurisdiction Response
Huntington Beach 2008
Pasadena 2014
Burbank 2017
Torrance 2017

29 To ensure appropriate comparisons, full operating budget (all funds) has been used for all jurisdictions.

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Jurisdiction Response
Santa Ana 2018
Santa Monica 2020
Inglewood 2021
Long Beach In-Progress
Riverside In-Progress

Table 46: Last Fee Schedule Update
Jurisdiction Response
Inglewood FY 16-17
Riverside FY 20-21
Huntington Beach FY 21-22
Santa Ana FY 21-22
Burbank FY 21-22
Torrance FY 21-22
Santa Monica FY 21-22
Pasadena FY 21-22
Long Beach Varies30

Five of the nine surveyed jurisdictions have conducted fee studied within the last five years. Pasadena last conducted a fee study in 2014, while Huntington Beach last conducted a user fee study over 10 years ago in 2008. Additionally, both Long Beach and Riverside are currently undergoing user fee studies. With the exception of Inglewood all other jurisdictions have updated their fee schedule within the last three years. Inglewood has updated their fee schedule within the last five years.

It is important to note that even though jurisdictions may have conducted fee studies, fees are not always adopted at full cost recovery. The comparative results will only show the adopted fees for the surveyed jurisdictions, not necessarily the full cost associated with the comparable service.
3 Additional Factors
Along with keeping the statistics outlined in the previous sections in mind, the following issues should also be noted regarding the use of market surveys in the setting of fees for service:
• Each jurisdiction and its fees are different, and many are not based on the actual cost of providing services.

30 Long Beach is undergoing a phased assessment of their fee schedule; as such, their fees have been updated at different times. The first round was completed in May 2021 and includes the Health & Human Services (partial review), Development Services, and Pa rks, Recreation and Marine Departments. The second round was completed in February 2022 and includes Public Works and Energy Resources Departments. The third round, currently in progress, includes the Police Department, City Manager, Fire, and Health and Human Services (Environmental Health) Departments. Preliminary results for these departments are anticipated, at the earliest, in Summer 2022.

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• The same “fee” with the same name may include more or less steps or sub- activities. In addition, jurisdictions provide varying levels of service and have varying levels of costs associated with providing services such as staffing levels, salary levels, indirect overhead costs, etc.

Market surveys can run the risk of creating a confusing excess of data that will obscure rather than clarify policy issues. Because each jurisdiction is different, the Matrix Consulting Group recommends that the information contained in the market comparison of fees be used as a secondary decision-making tool, rather than a tool for establishing an acceptable price point for services.
4 Comparative Survey Results
As part of this study, the project team conducted a survey of how the City’s current user fees and calculated full cost compare to other similarly sized and regionally located jurisdictions. The following subsections provide a comparative look at several fee-related services provided by the City versus the surveyed jurisdictions. 1 New Single-Family Dwelling, 2,500 Square Feet, $347,000 Valuation Currently, the Building & Safety Division charges a fee of $7, 920 for plan review and inspection of a 2,500 square foot new single-family home valued at $347,000. Through this study, the project team calculated the full cost of this service to be $5,336. The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.

$-
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
$16,000
$18,000
$20,000
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Glendale -
Full Cost
Burbank Huntingto n
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Be ach
Pasadena Riverside Santa Ana Santa
Monica
To rrance
New Single Family Dwelling
2,500 sq ft, $347,000 Valuation
Pe rmit Plan Check Average

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Glendale’s current fee falls in line with the jurisdictional average of $7,211. It’s full cost at $5,336 is more in alignment with surrounding jurisdictions. 2 New Restaurant, 5,000 Square Feet, $787,000 Valuation Currently, the Building & Safety Division charges a fee of $16,623 for plan review and inspection of a 5,000 square foot new restaurant valued at $787,000. Through this study, the project team calculated the full cost of this service to be $19,032. The following graph shows how the division’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost are well above the jurisdictional average of $11,946 and roughly fall in line with fees charged by Santa Monica. Riverside is the only jurisdiction that charges fees higher than Glendale’s full cost. 3 Business TI, 500 Square Feet, $76,000 Valuation
Currently, the Building & Safety Division charges a fee of $2, 450 for plan review and inspection of a 500 square foot business tenant improvement valued at $76,000. Through this study, the project team calculated the full cost of this service to be $ 2,663. The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.
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$5,000
$10,000
$15,000
$20,000
$25,000
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Current
Fee
Glendale -
Full Cost
Burbank Huntingto n
Be ach
Ingl ewood Long
Be ach
Pasadena Riverside Santa Ana Santa
Monica
To rrance
New Restaurant
2,500 Sq Ft, $787,000 Valuation
Pe rmit Plan Check Average

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Glendale’s current fee and full cost are above the jurisdictional average of $1,849.

Pasadena and Riverside are the only jurisdictions that charge fees higher than Glendale’s full cost.
4 New Office Building, 25,000 Square Feet, $3,779,000 Valuation Currently, the Building & Safety Division charges a fee of $60,465 for plan review and inspection of a 25,000 square foot new office building valued at $3,779,000. Through this study, the project team calculated the full cost of this service to be $37,187. The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.

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$2,000
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Glendale -
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Ingl ewood Long
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To rrance
Business Tenant Improvement
500 Sq Ft, $76,000 Valuation
Pe rmit Plan Check Average
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Glendale -
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Be ach
Ingl ewoodLong Beach Pasadena Riverside Santa Ana Santa Monica
To rrance
New Office Building
25,000 Sq Ft, $3,779,000 Valuation
Pe rmit Plan Check Average

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While Glendale’s current fee is above the jurisdictional average ($48,337) the full cost calculated of providing plan review and inspection services falls below the average. The full cost falls in line with fees charged by Inglewood, Long Beach, and Santa Ana. 5 Kitchen Remodel
Currently, the Building & Safety Division charges a fee of $130 for kitchen or bathroom remodels. Through this study, the project team calculated the full cost of this service to be $529. The following graph shows how the division’s current fee and full cost compare to the surveyed jurisdictions.

Both Glendale’s current fee and full cost are well below the jurisdictional average ($778).

The current fee charged is lower than all other fees charged by other comparable jurisdictions. The full cost calculated falls in line with fees charged by Huntington Beach, Long Beach, Pasadena, Riverside, and Torrance.
6 Water Heater
Currently, the Building & Safety Division charges a fee of $106 for residential water heater installation (issuance and permit). Through this study, the project team calculated the full cost of this service to be $ 92. The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.
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$400
$600
$800
$1,000
$1,200
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Glendale -
Current Fee
Glendale -
Full Cost
Burbank Huntingto n
Be ach
Long Beach Pasadena Riverside Santa Ana Santa
Monica
To rrance
Kitchen Remodel
Fee Average

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Glendale’s current and full cost fee falls below the jurisdictional average of $119. The calculated full cost roughly aligns with Long Beach and Pasadena. 7 Monitoring Fee - Annual
Currently, the Housing Division charges an annual fee of $ 1,718 for compliance monitoring. Through this study, it was proposed that this service be charged per unit per year. With the modification , the calculated the full cost of this service is $89 per unit or $1,342 for 15 units. The following graph shows how the division’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost fall below the jurisdictional average of $2,289 and fall in line with fees charged by Santa Ana ($1,679). However, both fees are lower than those charged by Long Beach ($2,550) and Pasadena ($2,640).
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$100
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$350
Glendale -
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Glendale -
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Burbank Huntingto n
Be ach
Ingl ewood Long
Be ach
Pasadena Riverside Santa Ana Santa
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To rrance
Water Heater
Fee Average
$-
$500
$1,000
$1,500
$2,000
$2,500
$3,000
Glendale - Current Fee Glendale - Full Cost Long Beach Pasadena Santa Ana Affordable Housing Monitoring Fee - Annual - 15 Units
Fee Average

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8 Duplicate License Fee
Currently, the Neighborhood Services Division charges a fee of $48 for a duplicate license. Through this study, the project team calculated the full cost of this service to be $45. The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost fall well above the jurisdictional average of $21. Of the comparable jurisdictions that do charge a fee for this service, Huntington Beach and Santa Monica charge a very minimal fee.
9 ADU Review
Currently, the Planning Division charges a fee of $ 309 for ADU reviews. Through this study, the project team calculated the full cost of this service to be $ 350. The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost fall well below the jurisdictional average of $1,415.

The full cost falls closely in line with fees charged by Riverside but is lower than all fees $-
$10
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$50
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Glendale - Current Fee Glendale - Full Cost Huntingto n Beach Long Beach Santa Monica Duplicate License Fee
Series1 Series2
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Burbank Huntingto n
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Long Beach Riverside Santa Ana To rrance
ADU Review
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charged by other comparable jurisdictions. This fee can be charged differently in other jurisdictions as sometimes a flat ADU review fee is charged to cover all department and division costs.
10 Appeal to Planning Commission
Currently, the Planning Division charges a fee of $ 2,000 for appeals to the planning commission. Through this study, the project team calculated the full cost of this service to be $4, 562. The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee fall s below the jurisdictional average ($3,025) while the full cost calculated is higher than the average. The full cost falls in line with fees charged by Santa Ana. Pasadena charges 50% of the application fee.
11 Conditional Use Permit
Currently, the Planning Division charges a fee of $4,599 for conditional use permits with up to 50 residential units. Through this study, the project team calculated the full cost of this service to be $ 5,964. The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.
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$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
$7,000
$8,000
Glendale -
Current Fee
Glendale - Full
Cost
Burbank Huntingto n
Be ach
Long Beach Riverside Santa Ana Santa Monica
Appeal to Planning Commission
Fee Average

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Glendale’s current fee and full cost calculated fall well below the jurisdictional average of $8,853. The full cost falls in line with fees charged by Huntington Beach, Pasadena, and Santa Ana.
12 Preliminary Design Review
Currently, the Planning Division charges a fee of $ 3,448 for preliminary design reviews .

Through this study, the project team calculated the full cost of this service to be $ 2,356.

The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost calculated are above the jurisdictional average of $2,151. With the exception of Santa Ana which charges $4,544 for this service, Glendale’s current fee is higher than all other jurisdictions.
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$6,000
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Current Fee
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Full Cost
Burbank Huntingto n
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Long Beach Pasadena Riverside Santa Ana Santa
Monica
To rrance
Conditional Use Permit - Up to 50 residential units
Fee Average
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Glendale -
Current Fee
Glendale - Full
Cost
Burbank Huntingto n
Be ach
Ingl ewood Pasadena Riverside Santa Ana
Preliminary Design Review
Fee Average

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13 Lot Line Adjustment
Currently, the Planning Division charges a fee of $2,873 for lot line adjustments. Through this study, the project team calculated the full cost of this service to be $ 2,097. The following graph shows how the division ’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee falls in line with the jurisdictional average of $2,930 while the full cost calculated falls below the average. The full cost fee falls in line with fees charged by Santa Monica.
14 Picnic Shelter Rental – 5 Hours
Currently, Community Services & Parks charges a fee of $175 for a five-hour rental of a picnic shelter at Verdugo Park Picnic Shelter. Through this study, the project team calculated the full cost of this service to be $ 158. The following graph shows how the department’s current fee and full cost compared to the surveyed jurisdictions.

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Current Fee
Glendale -
Full Cost
Burbank Huntingto n
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Long Beach Pasadena Riverside Santa Ana Santa
Monica
To rrance
Lot Line Adjustment
Fee Average
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Burbank Huntingto n Beach Riverside Santa Monica To rrance Picnic Shelter Rental - 5 Hours
Fee Average

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Glendale’s current fee ($175) is below the jurisdictional average of $ 322, while the full cost calculated ($ 158) is slightly above the average. Burbank ($ 400), Santa Monica ($385), and Riverside ($325) also charge above the average.

15 Multi-Purpose Room Rental – 4 Hours
Currently, Community Services & Parks charges a fee of $140 for a four-hour rental of the Indoor Multi-Purpose Room A. Through this study, the project team calculated the full cost of this service to be $339. The following graph shows how the department’s current fee and full cost compared to the surveyed jurisdictions.

Glendale’s current fee ($ 140) and the full cost calculated ($ 339) are below the jurisdictional average of $ 390. At $720 Santa Monica charges the most for this rental, followed by Riverside at $520 and Santa Ana at $428. At $72 Pasadena charges the least.

16 Soccer Field Rental – 2 Hours Weekday
Currently, Community Services & Parks charges a fee of $1 06 for a two -hour, weekday rental of a Soccer Field . Through this study, the project team calculated the full cost of this service to be $333. The following graph shows how the department’s current fee and full cost compared to the surveyed jurisdictions.

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Glendale - Full
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Huntingto n
Be ach
Pasadena Riverside Santa Ana Santa Monica To rrance
Indoor Multi-Purpose Room A - 4 Hours
Fee Average
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Glendale - Full
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Long Beach Pasadena Riverside Santa Ana Santa Monica To rrance Soccer Field Rental (Weekday) - 2 Hours
Fee Average

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Glendale’s current fee ($106) and the full cost calculated ($ 333) are significantly above the jurisdictional average of $ 58. Long Beach ($90), Huntington Beach ($70), and Pasadena ($66) all charge more than the average but less than Glendale’s current fee.

17 Auditorium Rental – 12 Hours – Standard / Private
Currently, Community Services & Parks charges a fee of $1,500 for a twelve -hour, weekend rental of the Civic Auditorium Upper Level. Through this study, the project team calculated the full cost of this service to be $ 5,700. To more accurately portray a comparison two more auditoriums were evaluated; Lanterman which is overseen by the city of La Cañada Flintridge and Friendship which is overseen by Los Angeles County. The following graph shows how the department’s current fee and full cost compare d to the surveyed jurisdictions.

Glendale’s current fee ($1,500) is below the jurisdictional average of $2,390, while the full cost calculated ($5,700) is significantly higher than the average. At $8,850, LA County is the only jurisdiction which charges more than the full cost calculated. Santa Monica ($2,880) and Burbank ($2,400) charge more than the average but less than the full cost calculated. All other cities charge less than Glendale’s current fee.

18 New Fire Alarm System
Currently, the Fire Department charges a fee of $809 for the inspection and plan review of a new fire alarm system . Through this study, the project team calculated the full cost of this service to be $ 914. The following graph shows how the d epartment’s current fee and full cost compare to the surveyed jurisdictions.
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$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
$7,000
$8,000
$9,000
$10,000
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Current Fee
Glendale -
Full Cost
Burbank Long Beach Pasadena Riverside Santa
Monica
To rrance La Cañada
Flintridge
LA County
Civic Auditorium Upper Level Rental (Weekend) - 12 Hours Fee Average

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Glendale’s current fee and full cost fall just above the jurisdictional average of $798. While the full cost is larger than most fees charged by comparable jurisdictions, Long Beach, Santa Monica, and Torrance fees are higher than the full cost. 19 New Fire Sprinkler System
Currently, the Fire Department charges a fee of $813 for the inspection and plan review of a new fire sprinkler system. Through this study, the project team calculated the full cost of this service to be $914. The following graph shows how the department’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost fall just above the jurisdictional average of $765. The full cost calculated falls in line with fees charged by Burbank, Huntington Beach, Pasadena, and Torrance, however the only jurisdiction with a higher fee than the full cost is Long Beach.
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$1,800
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Glendale -
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Burbank Huntingto n
Be ach
Ingl ewood Long
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Pasadena Riverside Santa Ana Santa
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To rrance
Fire Alarm System - New
Fee Average
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Pasadena Riverside Santa Ana Santa
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To rrance
Fire Sprinkler System - New
Fee Average

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20 Aboveground Storage Tank
Currently, the Fire Department charges a fee of $1,809 for aboveground storage tanks.

Through this study, the project team calculated the full cost of this service to be $ 1,850.

The following graph shows how the department’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost fall well above the jurisdictional average and all fees charged by other local jurisdictions. The close st fee charged are in Pasadena ($1,667), Santa Monica ($1,265), and Torrance ($1,164).
21 Place of Assembly - Restaurant
Currently, the Fire Department charges a fee of $585 for restaurant place of assembly inspections. Through this study, the project team calculated the full cost of this service to be $1,121. The following graph shows how the department’s current fee and full cost compare to the surveyed jurisdictions.
$-
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
$1,800
$2,000
Glendale -
Current
Fee
Glendale -
Full Cost
Burbank Huntingto n
Be ach
Ingl ewood Long
Be ach
Pasadena Riverside Santa Ana Santa
Monica
To rrance
Aboveground Storage Tank
Fee Average

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Glendale’s current fee and full cost fall well above the jurisdictional average and all fees charged by other local jurisdictions. The closest fee charged are in Santa Monica ($484) and Santa Ana ($557).

22 New Account
Currently, Customer Service charges a fee of $15 to open a new utility account. Through this study, the project team calculated the full cost of this service to be $20. The following graph shows how the department’s current fee and full cost compared to the surveyed jurisdictions.

Glendale’s current fee ($15) and the full cost calculated ($20) are below the jurisdictional average of $35. Of the cities which charge a new account flat fee, none charge less than Glendale’s current fee. The cities which charge the highest fees are Torrance at $45 and Santa Ana at $44.

23 Turn On / Turn Off Fee
Currently, Customer Service charges a $25 fee to turn on or off a utility service. Through this study, the project team calculated the full cost of this service to be $27. The following $-
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Burbank Ingl ewood Long Beach Riverside Santa Ana Santa Monica To rrance Place of Assembly - Restaurant
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graph shows how the department’s current fee and full cost compared to the surveyed jurisdictions.

Glendale’s current fee ($25) and the full cost calculated ($27) are below the jurisdictional average of $50. Inglewood charges the most for this service at $74, while Riverside charges the least at $20.

24 1” Water Meter and Service; 10’ or less in length
Currently, Water charges a fee of $7,057 for the service and installation of a 1-inch water meter 10 feet or less in length. Through this study, the project team calculated the full cost of this service to be $ 10,489. The following graph shows how the department’s current fee and full cost compared to the surveyed jurisdictions.

Glendale’s current fee ($ 7,057) and the full cost calculated ($10, 489) are above the jurisdictional average of $5,076. None of the comparable jurisdictions charge more than Glendale’s current fee. Santa Monica ($6,822) and Burbank ($6,500) charge above the average, while Inglewood ($3,174) charges the lowest fee for this service.

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Burbank Huntingto n
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Ingl ewood Pasadena Riverside Santa Ana To rrance
Turn On / Turn Off
Fee Average
$-
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
Glendale - Current
Fee
Glendale - Full Cost Burbank Ingl ewood Santa Monica To rrance 1” Water Meter and Service; 10’ or less in length
Fee Average

Cost of Services (User Fee) Study GLENDALE, CA

Matrix Consulting Group 128

25 Fire Flow Test
Currently, Water charges a fee of $926 for fire flow testing. Through this study, the project team calculated the full cost of this service to be $1,016. The following graph shows how the department’s current fee and full cost compared to the surveyed jurisdictions.

Glendale’s current fee ($926) and the full cost calculated ($1,016) are significantly above the jurisdictional average of $248. Of the three jurisdictions which charge a fire flow fee, Inglewood charges slightly above the average at $349, while Torrance ($240) and Santa Ana ($156) charge below the average.

26 Recital Hall
Currently, Library charges a standard / private rate of $316 for a four-hour rental of the Brand Library Recital Hall. Through this study, the project team calculated the full cost of this service to be $1,633. There are no other comparable jurisdictions that charge for this type of fee, therefore, t he following graph shows how the department’s current fee and full cost compare to the current rate charged by similar private entities.

Glendale’s current fee ($ 316) and the full cost calculated ($ 1,633) are lower than the market-rate average of $2,538. The Zipper Concert Hall located at Colburn School has the highest rate at $3,325.

$-
$200
$400
$600
$800
$1,000
$1,200
Glendale - Current Fee Glendale - Full Cost Ingl ewood Santa Ana To rrance Fire Flow Test
Fee Average
$-
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
Glendale - Current Fee Glendale - Full Cost Zi pper Concert Hall Walt Disney Concert Hall Brand Library Recital Hall - 4 Hours - Standard / Private Fee Average

Cost of Services (User Fee) Study GLENDALE, CA

Matrix Consulting Group 129

27 Meeting Room
Currently, Library charges a standard / private rate of $150 for a two-hour meeting room rental. Through this study, the project team calculated the full cost of this service to be $229. The following graph shows how the department’s current fee and full cost compared to the surveyed jurisdictions.

Glendale’s current fee ($ 150) and the full cost calculated ($229) are above the jurisdictional average of $110. Long Beach ($160), Burbank ($150), and Santa Monica ($134) all charge around the same as Glendale’s current fee but less than the full cost calculated.

28 Main Reading Room
Currently, Library charges a standard / private rate of $2,776 for a six-hour rental of their main meeting room. Through this study, the project team calculated the full cost of this service to be $4,000. There are no other comparable jurisdictions that charge for this type of fee, therefore, t he following graph shows how the department’s current fee and full cost compare to the current rate charged by similar private entities.

$-
$50
$100
$150
$200
$250
Glendale -
Current Fee
Glendale - Full
Cost
Burbank Huntingto n
Be ach
Long Beach Pasadena Riverside Santa Ana Santa Monica
Meeting Room Rental - 2 Hours - Standard / Private
Fee Average
$-
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
$7,000
Glendale - Current
Fee
Glendale - Full Cost 17th floor Pluto LA -
West Hollywood
Korea n Philade lphia
Pre sbyterian Church
Modern Warehouse
Event Studio -
Ingl ewood
Rooftop Event
Space - Culver City
Main Reading Room Rental - 6 hours - Standard / Private Fee Average

Cost of Services (User Fee) Study GLENDALE, CA

Matrix Consulting Group 130

Glendale’s current fee ($2,776) is below the market-rate average of $3,930, while the full cost calculated ($4,000) is slightly above the average. The Rooftop Event Space located in Culver City has the highest rate at $6,000.

29 Vehicle Impound Release
Currently, the Police Department charges a fee of $ 77 for vehicle impound releases.

Through this study, the project team calculated the full cost of this service to be $ 125.

The following graph shows how the department’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost fall well below the jurisdictional average ($155).

Glendale’s current fee is the lowest fee charged among other comparable jurisdictions.

The full cost falls in line with fees charged by Long Beach. 30 Construction – Encroachment Permit
Currently, the Engineering Division charges a fee of $1,903 for construction encroachment permits. Through this study, the project team calculated the full cost of this service to be $ 2,033. The following graph shows how the department’s current fee and full cost compare to the surveyed jurisdictions.
$-
$20
$40
$60
$80
$100
$120
$140
$160
$180
$200
Glendale -
Current Fee
Glendale -
Full Cost
Burbank Huntingto n
Be ach
Ingl ewood Long Beach Pasadena Santa Ana Santa
Monica
To rrance
Vehicle Impound Release Fee
Fee Average

Cost of Services (User Fee) Study GLENDALE, CA

Matrix Consulting Group 131

Glendale’s current fee and full cost fall above the jurisdictional average of $1,509. The current fee falls in line with fees charged by Burbank and Torrance while the full cost calculated is higher than all fees charged by other comparable jurisdictions. 31 Land Development – Tract Map
Currently, the Engineering Division charges a fee of $3,381 for land development tract maps. Through this study, the project team calculated the full cost of this service to be $3,282. The following graph shows how the department’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost fall very close in line with the jurisdictional average of $3,771. Fees shown for Burbank and Huntington Beach are charged as deposits, Long Beach charges an additional per lot fee, Santa Ana’s fee is per hour, and Torrance charges per plan sheet.
$-
$500
$1,000
$1,500
$2,000
$2,500
Glendale -
Current Fee
Glendale -
Full Cost
Burbank Huntingto n
Be ach
Long Beach Riverside Santa Ana Santa Monica To rrance
Construction - Encroachment Permit
Fee Average
$-
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
$7,000
$8,000
$9,000
Glendale -
Current Fee
Glendale -
Full Cost
Burbank Huntingto n
Be ach
Long Beach Pasadena Santa Ana Santa Monica To rrance
Land Development - Tract Map
Fee Average

Cost of Services (User Fee) Study GLENDALE, CA

Matrix Consulting Group 132

32 Land Development – Improvement Plan Check Fee
Currently, the Engineering Division charges a fee of $5,061 for land development a single sheet land development improvement plan check . Through this study, the project team calculated the full cost of this service to be $ 6,051. The following graph shows how the department’s current fee and full cost compare to the surveyed jurisdictions.

Glendale’s current fee and full cost fall are slightly above the jurisdictional average of $4,947. The fees shown for Huntington Beach is charged as a deposit. At $9,904, Santa Monica charges the highest amount, followed by Santa Ana at $6,871. 33 Sidewalk Dining Permit
Currently, the Engineering Division charges a fee of $224 for sidewalk dining permits.

Through this study, the project team calculated the full cost of this service to be $ 664.

The following graph shows how the department’s current fee and full cost compare to the surveyed jurisdictions.

$-
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
Glendale -
Current Fee
Glendale -
Full Cost
Burbank Huntingto n
Be ach
Ingl ewood Long Beach Pasadena Santa Ana Santa
Monica
Land Development - Improvement Plan Check Fee
Fee Average
$-
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
Glendale -
Current Fee
Glendale - Full
Cost
Burbank Huntingto n
Be ach
Long Beach Pasadena Santa Ana Santa Monica
Sidewalk Dining Permit
Fee Average

Cost of Services (User Fee) Study GLENDALE, CA

Matrix Consulting Group 133

Glendale’s current fee is well below the jurisdictional average of $684 but falls in line with fees charged by Huntington Beach and Pasadena. The full cost of providing these services is in line with the overall average of surrounding jurisdictions. 34 Street Tree Permit Application
Currently, Maintenance charges a $175 fee for a Street Tree Permit Application. Through this study, the project team calculated the full cost of this service to be $ 205. The following graph shows how the department’s current fee and full cost compare d to the surveyed jurisdictions.

Glendale’s current fee ($175) and full cost ($205) is below the jurisdictional average of $213. Pasadena ($317) and Huntington Beach ($312) both charge above the average.

Inglewood ($159) and Riverside ($52) charge below both the average and Glendale’s current fee.
5 Summary
Based upon the comparative survey, the full cost calculated is generally higher than both the current fee charged and the average of surveyed current fees from surrounding jurisdictions. It is important to note that the results of this survey only show the fees adopted by council, not the cost recovery policy decisions for departments or a jurisdiction. As such, the results of this survey should be used as a seco ndary decision- making tool.

$-
$50
$100
$150
$200
$250
$300
$350
Glendale - Current Fee Glendale - Full Cost Huntingto n Beach Pasadena Santa Ana Street Tree Permit Application Fee
Fee Average
FY 2026-27 Citywide Fee Schedule - Fees, Fines, Rates & Charges IX - Glendale Water & Power (GWP) Rates and Charges
Section 1: Water Section Fees
26-27 Comments # Service Title FY 2026-27
Proposed Fees Unit/Time Effective
Date
FY 2025-26
Fees
Cost
Recovery
Glendale Municipal
Code
New Fee Structure-
Existing Service 36 Backflow Prevention Assembly Testing Noncompliance (Penalty) ** $250 Per Assembly7/23/2026 Regulatory GMC 13.32.120 New Fee Structure-
Existing Service 37 Backflow Prevention Assembly Installation (Penalty) ** $250 Per Assembly7/23/2026 Regulatory GMC 13.32.120 New Fee Structure-
Existing Service 38 Testing/Repair of Noncompliant Backflow Prevention Assemblies Actual Cost Per Assembly7/23/2026 Full Cost GMC 13.32.120 § 13.32.120. Noncompliance.
(Prior code § 9-141; Ord. 4980 § 12, 1992; Ord. 4983 § 1, 1992; Ord. 5112 § 60, 1996; Ord. 5678 § 13, 2009)
A. Upon noncompliance by the water user following the 30 days notice pursuant to Section 13.32.090(C)(2) regarding the periodic testing of the backflow prevention assembly, the department shall have the option, at its sole discretion, of either hiring a certified contractor to test the backflow prevention assembly or terminating water service. The department shall charge and collect a civil penalty in the amount of $250 per assembly device in addition to any other amounts due from the customer including, but not limited to, costs associated with the testing, repair and/or replacement of the assembly device, any related equipment and city personnel time and resources connected to the necessary remedial actions. Nonpayment of such expenses and fee shall result in termination of water service.

B. Upon noncompliance by the user following the 30 days notice pursuant to Section

13.32.090(B)(1) regarding the installation of the required backflow prevention assembly, the department shall have the option, at its sole discretion, of either installing or hiring a licensed contractor to install the approved assembly or terminating water service. The department shall charge and collect a civil penalty in the amount of $250 per assembly device in addition to any other amounts due from the customer including, but not limited to, costs associated with the installation of the device and city personnel time and resources connected to the necessary remedial actions. Nonpayment of such fee and expenses shall result in termination of water service.

C. Any water user whose water service has been terminated in accordance with the provisions set forth in subsection (A) or (B) above, shall have the service reconnected only upon proper installation, assembly and/or testing of the assembly device(s) and the payment of all outstanding penalties, fees and costs.

D. Any user who has been assessed civil penalties and costs by the department as a result of noncompliance pursuant to the provisions contained in subsection A or B above, may appeal the assessment of civil penalties and costs described thereto the Glendale water and power commission pursuant to Section 2.72.140(E) within 15 calendar days after the date of the notice of the assessed charges. The decision rendered by the Glendale water and power commission on appeal shall be final.

City of Glendale, CA
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Glendale City CouncilJune 23, 2026

Glendale City Council
June 23, 2026