5.0 O VERVIEW
The Beeline Buzz Plan is a Comprehensive Operational Analysis and Integration Study, which will explore ways to improve access, connectivity, and system efficiency in Glendale and surrounding communities including, Burbank, La Cañada Flintridge, La Crescenta, and Montrose. The study reviews Beeline Bus Service routes, schedules, and regional connections to explore ways to better serve the community.
This report outlines the Beeline Buzz Plan’s community engagement strategy, overall approach, and key objectives. Community engagement for the study launched in Spring 2025, structured by three underlying goals:
• Inclusive Outreach: The outreach team tailored outreach strategies to meet the communications needs of seniors, neurodiverse populations, transit -dependent individuals, as well as multi-lingual communities.
• Community Integration: Outreach enhanced public participation through multilingual, in- person, and digital engagement strategies tailored to meet Title VI requirements. • Stakeholder Collaboration : Outreach facilitated collaboration with community -based organizations (CBOs), educational institutions, local government staff, and transit service providers to integrate broader perspectives into the final analysis.
To support these goals, the City of Glendale, in collaboration with Dan Boyle & Associates and Arellano Associates, implemented outreach to ensure accessible and equitable communication, dynamic feedback channels, continuous engagement, and integration of community feedback into the study analysis. Outreach was multilingual to ensure diverse and equitable participation, with all project collateral made available in English, Spanish, Korean, and Armenian.
5.1 STAKEHOLDER ENGAGEMENT
Database
Prior to initiating engagement, the outreach team developed a comprehensive database to manage stakeholder contacts and key stakeholders identified in the project’s Public Engagement Plan (PEP). Key audiences included non-profits, educational institutions, faith-based institutions, chambers of commerce, local businesses, and community organizations in the city of Glendale and the surrounding areas. The database began with 1,374 contacts. To date, the project database contains 1,502 contacts from pop- ups, project email opt -ins, and virtual meeting attendees. The database can be viewed in its entirety in the appendices.
Project Website and Collateral
To make project information widely available, the outreach team developed foundational project collateral, including an evergreen fact sheet and Frequently Asked Questions (FAQ) sheet, to provide a high-level overview and understanding of the COA project.
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project phase. The website included a project overview, an interactive map of the study area, ways to get involved, and additional project resources, such as the fact sheet and ways to connect with the project team. The outreach team continuously updated the website with the most recent and up-to-date information to promote the meetings and community survey, allowing the public to easily access key information.
Communication Log
To allow community members to connect with the project team, the outreach team created and monitored a project email address. This email received project inquiries, and each inquiry received a response, which was both documented in a communication log. To date, 72 comments have been received. The complete comment log can be found in the appendices.
Community Survey
The project team developed a community survey to understand the priorities and preferences of both riders and nonriders. The survey, which was available in English, Spanish, Korean, and Armenian, was open to responses from July 2025 to October 2025, gathering a total of 278 responses. A print and digital copy was made available at in-person events to ensure accessibility for community members with less comfort using digital tools.
The outreach team promoted the survey at community pop up events, the project website, and digital notification tools, such as social media posts and the project website.
Focus Groups
In June 2025, the project team conducted a total of four virtual focus group meetings with local and regional government partners, City staff and City Service Center staff, business associations, and transit partners. These meetings provided an opportunity for key stakeholders to share their insights and discuss critical transportation challenges and needs within the Glendale Beeline service area to understand the existing conditions. These sessions engaged a wide audience, representing 21 participants and 14 agencies and organizations.
Notification Strategy
To ensure widespread awareness and engagement, a multi -channel notification strategy was implemented. This strategy included email blasts and direct communication with agencies and staff. Below is a summary of the efforts undertaken to promote the focus group meetings and encourage participation:
• Email Notification: Potential attendees were notified by email with an invitation to attend, along with more information about the project.
• Follow Up Phone Calls: After the email notification campaign, the outreach team followed up with potential attendees by phone.
Table 5.1 summarizes the focus group schedule and attendees.
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Table 5.1
Focus Group Participants
Focus Group Participants
Local and
Regional
Government
Wed., June 5 ,
2025
1PM-2PM
Ardy Kassakhian (Councilmember, City of Glendale)
Dan Brotman (Councilmember, City of Glendale)
Karen Pan (Transit Services Manager, City of Burbank)
Dede Muller (Councilmember, La Crescenta Valley Town Council) Maria Sosyan (Director of Community Engagement, Office U.S.
Representative Laura Friedman (CA-30))
David Perry (Transportation Deputy, Office of LA County Supervisor Kathryn Barger (D5))
Jeanette Klein (Sr. Management Analyst II, City of La Cañada Flintridge) City
Staff/Service
Centers
Tue., June 10,
2025
9AM-10AM
Daniel Hernandez (Director of Public Works, City of Glendale) Ronnie Lira (Police Services Officer, City of Glendale) Isis Santos (Library Branch Supervisor, City of Glendale) Joseph Gonzalez (Park Planner, City of Glendale)
Cindy Cameros (Assistant Park Planner, City of Glendale) Business
Associations
Wed., June 11,
2025
12PM-1PM
Molly Burke (Executive Director, Montrose -Verdugo Chamber of Commerce)
Gigi Garcia (Vice President, Montrose Shopping Park Association) Maureen Palacios (Board Member, Montrose Shopping Park Association)
Ryan Huffman (Assistant District Manager, Greater Downtown Glendale Association)
Raul Porto (President, Porto’s)
Marco
Li Mandri (Executive Director, Greater Downtown Glendale Association) Transit Partners
Thurs., June 12,
2025
2PM-3PM
Israel Marin (Transportation Planner, LA Metro Service Planning) Sara Tohamy (Strategic Manager of Government Affairs, Flix/Greyhound Bus Lines)
Jeanette Klein (City of La Canada Flintridge)
Overall focus group feedback reflects strong community interest in enhancing Glendale Beeline to be more inclusive, convenient, and regionally integrated. While participants expressed enthusiasm for the Beeline’s affordable, safe, and clean service, attendees shared that strategic improvements in frequency, coverage, public awareness, and regional coordination could take the service to the next level. These focus groups provide a roadmap for how Beeline can better align with rider needs and community priorities moving forward. The full Focus Group Summary can be found in the appendices.
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Rider Engagement
To reach the targeted audience of Beeline riders and distribute the community survey, the outreach team conducted a series of bus rider intercepts and bus ride-alongs in Summer 2025.
Bus Rider Intercepts
Two bus rider intercepts were conducted in early July 2025, with at least one Spanish speaker per outreach team present to support language needs. Staff engaged with riders and distributed fact sheets at key transit areas, including:
• Glendale Transportation Center | 7-10AM on Tuesday, July 15, 2025 • Glendale/Broadway intersection | 1- 4PM on Wednesday, July 16, 2025.
Bus Ride Alongs/On-Board Survey
Three on-board bus survey efforts were conducted in July 2025. Outreach staff boarded buses along selected Beeline routes to share information with riders and encourage them to take part in the community survey. Two high ridership routes (Route 1 and Route 4) and one low ridership route (Route 6) were selected to target a variety of riders. Ride alongs were conducted on:
• Route 4 | 11AM-2PM on Wednesday, July 9, 2025
• Route 6 | 1PM-4PM on Thursday, July 10, 2025
• Route 1 | 1-4PM on Wednesday, July 16, 2025
As the first touchpoint with the public, these rider engagements provided a foundation for future analysis, particularly understanding gaps in service. This effort allowed the outreach team to target rider needs and refine potential engagement strategies, such as noting different language needs on each route. In total, the team engaged nearly 150 transit riders.
Pop-Ups
To complement rider engagement and digital outreach to promote the community survey, the project team conducted in-person community event pop-ups to broaden engagement and reach residents who may not participate through traditional meeting formats. Pop-ups were designed to provide accessible, informal opportunities for community members to learn about the Beeline Buzz Plan and share feedback in settings where people were already gathered.
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Prior to implementation, the outreach team developed a comprehensive community outreach calendar identifying local events across Glendale, Burbank, La Cañada Flintridge, La Crescenta, and Montrose. Events were evaluated based on anticipated attendance, geographic coverage, and their potential to engage a broad cross-section of the community, including families, students, seniors, and non- transit users. Based on this evaluation, the project team staffed pop- ups at several high-visibility community events including:
• Glendale’s National Night Out (August 5, 2025)
• La Cañada Flintridge’s Music in the Park Concert Series (August 31, 2025) • City of Glendale Open House & Touch-a-Truck (October 18, 2025) At each pop-up event, outreach staff hosted an engagement table and provided tablets connected directly to the project’s digital survey, allowing participants to complete the survey on-site. Printed project fact sheets were also distributed to share a high-level overview of the study, project goals, and ways to stay involved. Bilingual outreach staff were available to answer questions, provide clarification about the Beeline system, and encourage participation, adapting engagement techniques as needed based on event context and audience dynamics. Overall, the project team engaged with over 200 event attendees. Full pop- up event summaries can be found in the appendices.
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5.2 INITIAL PUBLIC MEETING
The outreach team hosted a Virtual Public Meeting to share project information and promote the community survey on Wednesday, August 20th from 6PM-7PM.
Meeting Notification
A multilingual (English, Spanish, Armenian, and Korean) targeted notification campaign was organized to raise awareness about the Beeline Buzz Plan, promote the virtual public meeting, and distribute the community survey. The notification plan included print, electronic, and extended outreach notification to enhance community engagement:
• Print Notification
o Mailer
A concise, postcard-style printed meeting notice was developed and distributed during in-person outreach activities, including community event pop- ups. The notice included essential public meeting information and was produced in Spanish, Armenian, and Korean to support accessible and equitable outreach within the project area. • Digital Notification
o E-Blasts
4 e-blasts were distributed to the project stakeholder list through Constant Contact. The e-blasts provided timely updates and reminders to the community about project developments and upcoming events.
o Social Media
The project team developed a comprehensive social media strategy to promote key milestones and events, such as surveys, community meetings, and important project updates. 4 organic social media posts via city social portals, including Facebook and Instagram, were distributed.
o Digital Toolkit
The outreach team developed a digital toolkit to help promote the public meeting and distributed it to 110 local CBOs, community leaders, and other key stakeholder organizations. The toolkit included copy-and-paste ready text and visual elements that stakeholders can use to include in their own newsletters, eblasts, website, social media pages, and other communication methods they use to reach their network of contacts.
Public Comment
The public was invited and encouraged to comment either verbally or in writing. Written comments and questions were accepted throughout the meeting by utilizing the Zoom Q&A function. The public comment discussion gathered 26 unique questions and comments from attendees, which are detailed in the meeting comment log below.
Participants highlighted areas of improvement for the Beeline service and expressed a strong need for expansion of service, including late-night, weekend, and holiday service, specifically at the Glendale Metrolink Station, where alternative options like Metro Micro and Uber are currently necessary. Attendees also desired improved access to key destinations, such as Grand Park, Deukmejian Wilderness Park, Burbank Airport, and Glendale Galleria, along with full supplemental school bus routes.
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dedicated bus lanes. Finally, detailed route- specific modifications were proposed, including extensions, frequency increases, weekend service additions, rerouting, and integration with other routes to better connect riders to destinations such as Pasadena, Universal Studios, Cal State LA, UCLA, LAX, Montrose, and local shopping centers. Overall, the feedback emphasizes expanded coverage, improved reliability, and enhanced rider experience. A detailed report can be found in the appendices.
5.3 COMMUNITY SURVEY RESULTS
The on-line community survey was developed to encourage input from residents and employees in communities served by the Beeline. The survey received 278 responses. Of these, 170 (61 percent) have used the Beeline within the past year, 77 have previously used the Beeline, and 31 have never ridden the Beeline, as shown in Table 5.2.
Table 5.2
Community Survey: Beeline Usage within the Past Year
Count % of All Respondents
Yes 170 61.2%
No 77 27.7%
I" ve.never.ridden.Beeline 31 11.2%
Total Responses 278 100.0%
Table 5.3 shows how respondents heard about the Beeline Buzz Plan. Almost 40 percent heard about the plan via social media.
Table 5.3
Community Survey: How Respondents Heard about the Beeline Buzz Plan
Count % of All Respondents
At.a.bus.stop 30 10.8%
At.a.community.event 34 12.2%
O n.the.bus 23 8.3%
E‗Blast 11 4.0%
Social.media 109 39.2%
Project.website 15 5.4%
Newsletter 20 7.2%
No.Response 36 12.9%
Total 278 100.0%
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RIDERS
Riders’ frequency of Beeline usage varied, with about a third (36%) using the service at least weekly.
Table 5.4
Community Survey: Frequency of Beeline Use
Count % of All Respondents
Every.day 44 25.9%
A.few.times.a.week 55 32.4%
At.least.once.a.month 34 20.0%
Rarely. .less.than.once.a.
month
37 21.8%
Total Responses 170 100
Respondents reported using the Beeline for multiple trip purposes over the past year, including shopping/errands (37%), work (26%), and school (16%). Respondents could select more than one option. The on-board survey of riders (1,316 responses) asked about the purpose of the specific trip, and had different results: 37% work, 23% school, 16% shopping.
Table 5.5
Community Survey: Trip Purpose
Count % of All Respondents
Work 73 42.9%
School 43 25.3%
Shopping― errands 103 60.6%
Recreation 65 38.2%
Visiting.friends― family 35 20.6%
Medical― Other.appointments 36 21.2%
Environmental.reasons 44 25.8%
Total Respondents 170 100.0%
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Surveyed Beeline riders also use LA Metro (37%), Metrolink (24%), and Amtrak (11%).
Respondents could select more than one option.
Table 5.6
Community Survey: Connections with Other Transit Operators
Count % of All Respondents
None 48 28.2%
LA Metro 103 60.6%
LCF Shuttle 12 7.1%
LADOT Commuter Express 15 8.8%
Pasadena Transit 13 7.6%
Metrolink 66 38.8%
Amtrak 30 17.6%
Metro Micro 16 9.4%
Total Respondents 170 100.0%
Respondents connected to a variety of services and routes through Beeline, such as Metro ( G Line, Route 90, Route 180), Pasadena Transit, Metrolink, Amtrak, and other Beeline routes.
Most riders walk to access Beeline Bus or transfer from another bus or train. Respondents could select more than one option, since mode of access can vary depending on the trip. The on-board survey, which asked about the rider’s specific trip, showed 58 percent walk and 32 percent transfer from another bus.
Table 5.7
Community Survey: Mode of Access to the Beeline
Count % of All Respondents
Walk 157 92.4%
Bike.or.Roll.(Scooter? .
Skateboard? .Roller. Skate? .etc¡)
10 5.9%
Transfer.from.another.bus.or.
train
48 28.2%
Dropped.off.by.friends― family 9 5.3%
Dropped.off.by.rideshare.(e¡g¡? .
U b e r ?. L y f t ?. t a x i ?. e t c ¡ )
3 1.8%
Total Respondents 170 100.0%
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Physical TAP cards were reported to be the most common form of payment (35%), followed by Cash (24%). Respondents could select more than one option.
Table 5.8
Community Survey: Fare Payment Method
Count % of All Respondents
TAP Card (includes Stored
Value, Beeline passes,
Transfers, LIFE, GoPass,
EZPass, etc.)
96 56.4%
TAP LA App (smartphone) 40 23.5%
Cash 66 38.8%
Transfer with valid
Metrolink/Amtrak fare
30 17.6%
Total Respondents 170 100%
Rider respondents most used Google Maps (34%) and printed schedules (14%) to access Beeline route or schedule information. Respondents could select more than one option.
Table 5.9
Community Survey: Source of Route or Schedule Information
Count % of All Respondents
Google Maps 93 54.8%
Umo Website
(rider.umoiq.com)
17 10.0%
Climate Mobility App 14 8.2%
Printed Schedule 40 23.5%
Call Beeline Customer
Service
11 6.5%
At the bus stop (text bus stop
ID to 41411)
18 10.6%
Total Respondents 170 100.0%
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Respondents most frequently indicated that later weekday service (50%), later Saturday service (48%), and more routes running on Sunday (36%) would be the most helpful changes to Beeline service hours. Respondents could select more than one option. On average, riders chose three actions. Survey participants identified specific routes ( Routes 1, 3, 6, 7, 8, and 12) for improvements in service hours.
Table 5.10
Community Survey: Preferences for Service Hour Improvements
Count % of Question Responses
Earlier weekday service 46 27.1%
Later weekday service 85 50.0%
Earlier Saturday service 44 25.9%
Later Saturday service 81 47.6%
Earlier Sunday service 44 25.9%
Later Sunday service 61 35.9%
More routes running on
Sunday
73 42.9%
None – Service is working fine
for me.
41 24.1%
Total Respon dents 170 100.0%
Extended service hours, increased frequency, reduced wait times, real -time passenger information (e.g., bus tracking, transit app development), and improved coordination with other providers were some of the most frequently reported suggestions. This question was open response.
Riders hoped for better connections to a variety of destinations, such as parks, downtown commercial areas, and educational facilities. Some desired destinations included:
• Recreation: Pacific Park, Emerald Isle Park, Chevy Chase Library, Glenoaks Canyon • Business and Commercial: Downtown Los Angeles, Pasadena, Downtown Burbank, LCF • Schools and Educational Facilities: USC, GCC
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NON-RIDERS
Non-rider respondents most frequently reported not using Beeline because they usually drive (58%). Other reasons included the routes don’t go where they need to go (34%), and the buses don’t come often enough (30%). Almost 15 percent are not aware of the Beeline service. Very few respondents mentioned concerns over safety or cleanliness as a reason not to ride.
Table 5.11
Community Survey: Reasons for Not Riding the Beeline
Count % of All Respondents
The. routes. don" t. go. where. I.
need.to.go
37 34.3%
The.buses.don" t.come.often.
enough
32 29.6%
It.takes.too.long.to.get.to.my.
destination
25 23.1%
I.wasn" t.aware.of.the.service 16 14.8%
I.usuall y.drive.or.have.access.
to.a.car
63 58.3%
I" m.concerned.about.safety 4 3.7%
I" m.concerned.about.
cleanliness
6 5.6%
Total Respon dents 108 100.0%
Surveyed non-riders most frequently indicated enhanced connectivity to desired destinations (40%), faster and more direct routes (32%), and more frequent service (32%). Multiple responses were allowed.
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Table 5.12
Community Survey: Improvements to Encourage Non-riders to Ride Count % of All Respondents
More frequent service 34 31.4%
Weekday service hours 6 5.6%
Weekend service hours 22 20.4%
Faster, more direct routes 35 32.4%
Connectivity to places you
want to go
43 39.8%
Safety on board and at stops 13 12.0%
Connectivity to other transit
lines
16 14.8%
Real-time bus arrival
information (e.g., Metro)
27 25.0%
More accessible stops 12 11.1%
Bus/bus stop improvements
(e.g., cleanliness, shade,
safety, lighting)
18 16.7%
Total Respon dents 108 100.0%
Surveyed non- riders most commonly dr ive to travel around their community (33%). Multiple responses were allowed.
Table 5.13
Community Survey: How Non-riders Travel
Count % of All Respondents
I drive myself 92 85.2%
Walk 45 41.7%
Bike or Roll (Scooter ,
Skateboard, Roller Skate, etc.)
15 13.9%
Get rides from family or
friends
13 12.0%
I use Uber, Lyft, taxi, or other
rideshare services
9 8.3%
Total Respon dents 108 100.0%
DEMOGRAPHICS
Table 5.14 summarizes responses demographics of all survey respondents.
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Table 5.14
Community Survey: Respondent Demographics
Survey Demographics Count ↘ . of. Respondents
Respondent Gender
Female 121 51.9%
Male 92 39.5%
Nonbinary 5 2.1%
Prefer not to say 15 6.4%
Total Responses 233 100.0%
Respondent Race/Ethnicity
African American/Black 5 2.1%
Asian/Pacific Islander 28 11.9%
White/Caucasian (non-Armenian, non-Latino) 93 39.4%
Armenian 35 14.8%
Latino/Hispanic 49 20.8%
Native American 1 0.4%
Prefer not to say 25 10.6%
Total Responses 236 100.0%
Respondent Combined Annual Household Income
Less than $20,000 17 10.3%
$20,000 – $39,000 11 6.7%
$40,000 – $59,000 25 15.1%
$60,000 – $79,000 13 7.9%
$80,000 – or more 99 60.0%
Total Responses 165 100.0%
KEY THEMES
Service hours improvements were a noted concern among riders, with many identifying a need for extended service on both weekdays and weekends. Most non-riders usually drive or have access to a car. Faster and more direct connections to desired destinations, greater frequency, and real-time bus arrival information are changes that could encourage non-riders to ride.
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5.4 INTERVIEWS WITH COMMUNITY PARTNERS
To follow up on observations regarding Beeline service, the project team and Beeline staff met with several community partners, including:
• City of Burbank/Burbank Bus
• City of La Cañada Flintridge
• Glendale Community College
• Disney Imagineering
• Glendale Unified School District
• Beeline bus operators
The discussions regarding specific issues are summarized here.
CITY OF BURBANK/BURBANK BUS
BurbankBus has two routes, Orange and Pink. The Orange Route serves the Media District. The Pink Route is the more popular of the two, with considerably higher ridership, and it has been recently extended to Universal Station. The stop at the airport is poorly located and is being moved. The City’s biggest shopping center is Empire Center.
Recommendations from the recent transit study call for extending the Orange Route and interlining the two routes at the Downtown Burbank train station. Many riders come from rail and will be able to reach more destinations with the interlined routes.
BurbankBus requested that the Beeline provide more service to the downtown station, with possible extensions to a new 300-unit residential development at 1 st & Magnolia and/or to 777
North Front Street, where 700 units are being built.
Disney recently asked BurbankBus for a shuttle to their campuses (Imagineering and the Walt Disney Studios) and established its own shuttle when BurbankBus said no. The stops on the Imagineering branch are identical to (in 3 cases) or one block away from the Beeline Route 12.
Ikea, at Alameda Av & San Fernando Rd, has requested a bus stop closer to the store. The Beeline Route 7 has a stop nearby, but Ikea wants the bus to come through the parking lot to the front door.
Ideas about merging or somehow combining the Beeline and BurbankBus transit services have been suggested in previous years. Burbank sees combining marketing and educational efforts around transit in the two cities as the biggest benef it, continuing to operate them as separate agencies.
If BurbankBus could recommend one improvement to Beeline service, it would be all-day service on Route 12 with an extension to 777 N. Front St.
CITY OF LA CAÑADA FLINTRIDGE
La Cañada High School students are the major source of ridership for the Beeline’s LCF shuttle routes (Routes 33 and 34). The City’s priority is safety for the students, and it worked with the 193 of 236
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Beeline to provide a second bus serving the high school immediately after school hours. The second bus reduced crowding on Route 34, but did not justify the expense. Balancing the bus schedule at the high school immediately at dismissal time is still a goal.
Many years ago, the City erected two bus shelters, one on each side of the street, in front of the Target on Town Center Drive between Angeles Crest Highway and Civic Center Drive, but they have never been used. The City hopes that the buses along Foothill Boulevard can be rerouted for this one short block, but mid-route deviations add time to the bus schedule and may not be practical in this case.
USC Verdugo Hills Hospital is not served by bus. When the City examined its dial-a-ride program, hospitals did not make the list of top five destinations.
If the City could recommend one improvement to Beeline service, it would be an additional bus on Route 34 at the afternoon school bell time.
GLENDALE COMMUNITY COLLEGE
GCC has always been a major destination for Beeline riders. Routes 3, 7, and 8 connect the campus with different Glendale neighborhoods. The biggest transit priority for GCC is a direct connection between the main campus and the Garfield campus. Students at Garfield are non- credit students, and a direct connection would assist in transitioning them from non-credit to GCC. effort. Currently, the trip between campuses involves a transfer between Route 8 and Route 4.
GCC is also developing its Montrose campus. Route 3 already connects the main and Montrose campuses.
The number of students who still take classes in person is surprisingly high. Being on campus is a selling point for GCC, whose campus is more like a 4-year college campus.
GCC is very grateful for the MetroGo pass that allows students to ride for free . This benefit is immensely valued by GCC students.
If GCC could recommend one improvement to Beeline service, it would be a direct connection between the main and Garfield campuses.
DISNEY IMAGINEERING CAMPUS
Disney began a pilot shuttle service connecting its campuses in Burbank and also serving the Downtown Burbank rail station. Prior to the pilot, a lot of employees were using Uber and Lyft.
Disney needed to fill a gap, and ended up with full buses.
Disney tries to rely on its partner cities as much as possible, but recent publicity about incidents on transit affect our employees’ perceptions (even though these incidents are not on the Beeline or Burbank Transit). The perception of transit as dangerous leads many employees to the Disney shuttle, where they know that their fellow riders will be Disney employees.
Ridership on Route 12 has increased by 35 percent between November 2023 (when the Disney shuttle began) and November 2024, roughly the same increase for the Beeline system as a whole 194 of 236
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as transit recovers from the pandemic . When compared to the stop- level data from 2018, the stops adjacent to the Imagineering campus saw significant declines in boardings and alightings.
Midday ridership on the Disney shuttle (when Route 12 does not operate) is high, but mostly between campuses for lunch (not all buildings have commissaries) or for special events, which are generally in the afternoon.
From Disney’s perspective, employees have asked for earlier and later service and for shuttles that meet every train. Continued partnership and dialogue with the Beeline is valued (Disney serves on the Go Glendale Board). It is important to note that all Disney employees are required to be in the office four days a week. Most choose Friday as their remote work day, so the shuttle runs only on Monday through Thursday.
GLENDALE UNIFIED SCHOOL DISTRICT
The GUSD Director of Student Support Services expressed no significant issues with the Beeline, but did mention that increased service would be desirable. He did not specify any particular areas where additional service is needed.
BEELINE BUS OPERATORS
The project manager sat in the operator break room between 8:30 am and 4:00 pm on a weekday to talk with bus operators going out or coming back from their shifts. Nineteen bus operators offered mostly thoughtful comments, summarized below. In general, the Beeline operators are more positive than operators at other agencies, but they definitely h ave suggestions for improvements.
Most of the route-specific comments concern Route 8 on Glendale Avenue. Operators note that this route needs more time in its schedule. One issue is that Glendale Avenue narrows south of Colorado Street, especially between Lomita Avenue and Windsor Road. Another issue involves delivery trucks (and others) parking illegally. The ridecheck data support the operators’ concerns.
One operator also noted that Route 7 on Glenoaks Boulevard can use more time in the schedule.
Routes 11 and 12 could also use some attention. Operators also suggest that more layover time is needed at the ends of routes, and a few noted the lack of service to Adventist Hospital (previously served by Metro) and USC Verdugo Hills Hospital.
Split shifts (working the morning and evening peak periods, with time off in the midday) are never popular with operators. Beeline service is not heavily peaked, so split shifts are minimized, but there are several split assignments.
Operators, especially those that have worked in other places, like working in Glendale, citing safety, a better work environment, and good fellow employees.
Opinions were not unanimous when operators were asked about specific ideas for service improvements. Regarding evening service, there were concerns about safety and the extent of demand based on low ridership on the last trips on each route today. Operators questioned the need for additional service to Burbank.
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All comments have been shared with Beeline and MV staff and supervisors. A final point to be noted is that new operators have a consistent weekly schedule, which has a positive impact on operator retention. The Beeline, unlike many other transit systems, did not experience a shortage of operators coming out of the pandemic.
5.5 OUTREACH TO SENIORS IN S ENIOR HOUSING COMMUNITIES AND TO GCC
STUDENTS
The project team presented draft findings and recommendations to the Glendale City Council on Tuesday, February 3, 2026. The Council noted the lack of outreach to senior housing communities and to GCC students (as opposed to the administration). In response, tri-lingual city staff members took the lead in discussions with senior citizens at five locations and with GCC students at two locations. Tables 5.15 and 5.16 summarizes the meeting locations and dates, number of stakeholders engaged, and comments received.
Table 5.15
Senior Community Meetings
Meeting Date –. Participatng S um m a r y .o f .Comments Adult Recreation Center
201 E Colorado
Glendale, CA 91205
Feb. 19,
2026
10am-12pm
20 Many attendees are avid transit users.
Interest in free or discounted fare
programs and expanded service to
Glendale Adventist Hospital and Brand
Park. Beeline buses are safe and clean.
Satisfaction with frequent service on
Routes 4 and 1. Negative experiences with
drivers (two responses).
Montrose LP Senior Apartments
2500 Honolulu Av. Montrose, CA
91020
Feb. 25,
2026
10am-12pm
7 Community members are familiar with the
Glendale Beeline thanks to a stop 1 block
away from their building. Overall, feedback
from community members was generally
positive and displayed a level of interest in
public transit, in part due to an
acknowledgment that they will not be
driving much longer.
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Sparr Heights Community Center
1613 Glencoe Way, Glendale, CA
91208
Feb. 26,
2026
10 am-
12:15 pm
25 Community members are generally familiar
with the Beeline and most familiar with
Route 3. Several members use the entire
Beeline system regularly and were
enthusiastic about sharing feedback on the
service
Feedback from participants was generally
positive. Community members appreciate
free fare days and request more of these.
Community members are also generally
happy with drivers describing them as kind
and helpful. A couple of community
members requested increased frequency
for Route 3. Some residents do not ride
due to distance from bus stops,
mobility/age related concerns, and
enrollment in paratransit services.
Harrower Village – Abode
Communities
920 E Broadway, Glendale, CA
91205
March 26,
2026
2-4 pm
15 Community members that ride the bus
appreciate the frequency on Route 4.
Some are familiar with the Beeline, but are
reluctant to ride due to lack of route
knowledge and concerns about getting
lost. The community is at Route 4 stop at
Broadway & Cedar, but members are
unaware of the bus’s route and schedule.
Heritage Park at Glendale
420 E Harvard St, Glendale, CA
91205
March 5,
2026
1-3 pm
15 Several recurring themes emerged from
the community. Approximately two-thirds of
community members do not ride the
Glendale Beeline due to a lack of
familiarity and/or friends or family who can
provide them with rides.
Feedback from community members who
use the Beeline was generally positive.
Riders described Beeline drivers as patient
and kind. One rider mentioned that the bus
annunciator can be difficult to understand,
while another member suggested posting
timetables at bus stops. There is a stop on
Route 4 by the facility. Community
members who ride the Beeline appreciate
the freedom it gives them to do things
independently.
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Figure 5.1
Pop-up Event – Heritage Park at Glendale
Table 5.16
Glendale Community College Student Meetings
Meeting Date –. Participatng S um m a r y .o f .C om m e nt s Glendale Community
College VSC Resource
Fair
1500 N. Verdugo Road
Glendale, CA 91208
March 11,
2026
12-2:30 PM
27 Recurring comments made by
community members concerned
the reliability and service hours
for Route 8, sharing experiences
in which the route was upwards
of 40 minutes late.
Community members requesting
extended service hours noted
evening classes and preference
for Beeline buses over Metro.
Overall, feedback from
participants was generally
positive. Many appreciated
Beeline’s cleanliness and less
crowding compared to Metro
buses. Riders described Beeline
drivers as kind and
knowledgeable about routes.
Many attendees were computer
savvy and interested in online
resources rather than physical
materials.
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Associated Student GCC
Legislature Meeting
(ASGCC)
April 20,
2026
1-2 pm
10 Community members were most
interested in longer service hours
for the routes serving the
Verdugo Rd campus. They were
also interested in technology
improvements related to bus
tracking and integration with
other transportation apps. One
member shared a concern that
Beeline buses regularly pass
them by, which they attribute to
poor visibility in the evening. This
person unsuccessfully tries to
make themselves visible at the
stop by waving and standing up.
5.6 FINAL P UBLIC MEETINGS
Two public meetings for the Glendale Beeline Buzz Plan were held to present the project recommendations. An in- person meeting was held in person at the Municipal Services Building (633 E Broadway, Room 106) on Wednesday, May 27 th, from 6PM -8PM. A virtual meeting was held via Zoom on Thursday, May 28 th, from 6PM -7PM. The project team provided an overview of the project, including information on the project goals, engagement and analysis to date, and short and long -term recommendations for improvements to the Beeline Bus network. Table 5.17 lists number of attendees and staff attending each meeting.
A targeted multilingual notification campaign was conducted in English, Spanish, Armenian, and Korean to raise awareness about the draft Beeline Buzz Plan and encourage participation in the public meetings and comment period. The campaign included electronic notifications and extended outreach efforts to support broad community engagement.
Electronic Notification
Electronic notification included the following methods:
• Four organic social media posts via city social portals, including Facebook and Instagram
• Four weekly project database E -Blasts
Extended Outreach Notification
Extended outreach notification included the following:
• Over 100 extended outreach toolkits distributed to a variety of key stakeholders including various community -based organizations, transit partners, business associations, and academic institutions. • The outreach toolkits included copy/paste-ready text, links, and graphics to help stakeholders promote the public meetings to their audiences.
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Table 5.17
Details of Public Meetings
Glendale Beeline Buzz Plan
IN-PERSON PUBLIC MEETING
Wednesday, May 27 | 6PM-8PM
Attendees 3 Members of the Public
Participating Staff Dan Boyle, Dan Boyle & Associates Steven Mateer, City of Glendale
Martha D’Andrea, City of Glendale
Tatevik Vardanian, City of Glendale
Anthony Perez, City of Glendale
Anika Balasanian, City of Glendale
Ani Oganesyan, City of Glendale
Pamela Tang, City of Glendale
William Crespin, MV Transit
Eric Nahapetian, MV Transit
VIRTUAL PUBLIC MEETING
Thursday, May 28 | 6PM -7PM
Attendees 5 Members of the Public
Participating Staff Pamela Tang, City of Glendale
Steven Mateer, City of Glendale
Anthony Perez, City of Glendale
Martha D' Andrea, City of Glendale
Dan Boyle, Dan Boyle & Associates
Melissa Holguin, Arellano Associates
Georgie Suico, Arellano Associates
Public Comment
The public was invited and encouraged to comment either verbally or in writing. Written comments and questions were accepted during the Virtual Public Meeting by utilizing the Zoom Q&A function. The public comment collected during both meetings consisted of 17 unique questions and comments from attendees, which are detailed in the meeting comment log.
Q&A Questions and Comments, by Submission Type
Verbal 2
Written 15
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Participant feedback focused on the following key themes:
Enhancing connectivity to key destinations and other transit providers Participants shared a desire for enhanced connectivity to destinations like Eagle Rock Plaza, Kenneth Square, Emerald Isle, and City of LA. Better service to other services, such as DASH’s Commuter Express service and Metrolink, was also requested.
Supplementing local and regional service gaps
Attendees encouraged the Beeline to take over discontinued Metro routes to maintain service and fill in gaps.
Implementing operational improvements
Participants recommended operational improvements such as center - running transit lanes and signal synchronization to improve travel times and service reliability. Some attendees questioned the value of continuing service on Lines 11 and 12.
Eagle Rock Plaza is just over the City line in Los Angeles, and can be accessed via a 10 - minute walk from the nearest Beeline stop or via a transfer to Metro routes. There is no good way to turn around a bus at this location; extending a route is not feasible
The Beeline operated a route on Kenneth Road more than 10 years ago, but it was discontinued due to lack of ridership and availability of alternate service options on Glenoaks Boulevard, less than ½ mile from Kenneth Road.
Emerald Isle can be accessed via Chevy Chase Drive, but due to steep hills and many blind curves on Chevy Chase Drive, a bus cannot be safely operated on this street.
The only DASH route near Glendale is the Eagle Rock-Highland Park DASH, a short walk from the nearest Route 6 stop.
The Beeline and Metro have a strong partnership and consult with each other on a regular basis when needed. In its NextGen plan, Metro discontinued two routes serving Glendale and advertised the new Metro Micro service as a replacement. It is not the City’s responsibility to replace Metro routes, especially with no cost -sharing proposed.
Next Steps
Participants were sent a thank you email on June 9 which included the Virtual Public Meeting recording and links to key resources.
The public comment period for the draft Beeline Buzz Plan will remain open until June 12, 2026. After the conclusion of this period, the Beeline Buzz Plan team will review feedback and
f
urther refine the proposed recommendations. The final Plan will be presented to the City Council f
or adoption on June 30, 2026.
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Glendale Beeline
The Beeline Buzz Plan 2026
Chapter 6: Service Options and Recommendations
6.0 I ntroduction
This chapter identifies and evaluates service options and develops recommendations to enhance service on the Beeline network. These recommendations are based on ridership patterns revealed by the ridecheck, passenger preferences noted on the on-board survey, rider and non- rider needs and preferences gathered through the public outreach pro cess, discussions with Beeline staff, a daylong meeting with bus operators as they reported for and signed out of their shifts, and discussions with neighboring cities, transit agencies, and major ridership generators.
The pandemic significantly impacted public transportation throughout the country. Essential workers who needed to be at their worksites continued to use transit but most workers and students at all levels worked and studied from home. Post-pandemic transit ridership increased across the country as well as in Glendale. The American Public Transportation Association estimates that transit ridership is 85 percent of pre-pandemic levels. The good news is that the November 2024 ridecheck results show that the Beeline is back to 100 percent of pre-pandemic ridership levels on its local routes, and ridership has continued to increase in 2025.
The previous Transit Route Analysis in 2019 made several changes to the Beeline bus network, increasing frequency on Central Avenue (Route 1) and on Route 4 serving a transit -oriented neighborhood south and east of downtown and establishing a new route (Route 8) along Glendale Boulevard between GTC and the main GCC campus. Ridership response was mixed for the frequency improvements (one effect of the pandemic), but Route 8 weekday ridership exceeded the ridership estimate by 20 percent.
Metro’s NextGen study was not yet final ized in 2019, and its recommendations had a mixed impact on the City of Glendale and the Beeline. On the negative side, Metro reduced bus service in East Glendale, an area that it had historically served, by discontinuing Line 183 (leaving Glendale Adventist Medical Center and the route segment along Chevy Chase Drive unserved) and Line 685 (leaving no bus service along Verdugo Road south of Glenoaks Boulevard). Beeline and Metro personnel developed an alternate Metro route that would preserve at least some service in this part of the City, but it was not included in the final NextGen network. On the positive side, NextGen rerouted Metro Line 94 to serve the Galleria and the Americana on Brand instead of remaining on San Fernando Boulevard and Metro Line 217 provides service in Glendale, primarily along Brand Boulevard and Broadway.
NextGen proposed Metro Micro, an Uber/Lyft type microtransit service, to replace discontinued bus routes. Metro Micro was established within eight zones in the County, one of which included a significant portion of the City of Glendale, and was offered as a fare- free service for the first several years of operation. Obviously, a fare-free door-to-door service attracted riders from both Beeline and Metro buses, but the free fare was not sustainable as ridership increased. The Metro Micro base fare is currently $2.50 (bus fare is $1.75 on Metro and $1.00 on Beeline local routes), with an additional $0.75 charge for transfers from Metro Bus and $1.25 for transfers from the 202 of 236
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Beeline or other municipal bus line). As shown earlier in Chapter 4, GCC and The Galleria/Americana at Brand are major boarding and alighting stops within the Metro Micro zone.
The City of Glendale has a very strong retail environment, with Glendale Galleria and The Americana at Brand in the heart of downtown Glendale and numerous local shopping opportunities. The City has several thriving neighborhoods, and multi -family housing developments continue to rise along major streets. Glendale Community College attracts students from the City and surrounding communities. The City is connected via highway, rail, and bus to neighboring cities and the greater Los Angeles region.
How can Beeline service best serve its riders and Glendale workers, students, and residents ? The on-board survey revealed preferences among existing riders (when asked to choose their top two choices from a list of service improvements) for additional weekend service and later evening service. Non-riders who responded to the e-survey report an inability to get where they need to go via transit, infrequent service, and long travel times as the main reasons for not using the Beeline. These non-riders list greater frequency, more weekend service, and more weekday service as the most desired improvements.
To help answer this question, the proj ect team has identified several service concepts to guide the future growth of the Beeline. These concepts are not mutually exclusive, and the City may choose to give more emphasis to specific concepts that match Glendale’s overall goals for growth.
The concepts include:
Focus on the City of Glendale. The primary purpose of the Beeline is to provide a reliable means of travel for Glendale residents. Most areas of the City that show a strong potential for ridership (in terms of population density and popular destinations) are already served by Beeline routes.
The route- by-route analysis in Chapter 2 suggests schedule changes to ensure on- time performance. Later evening service and additional service on weekends (especially Sunday, when only two routes operate) are other actions to enhance service within the City.
The Beeline as a wise steward of resources. While we strive to provide transit services where they are needed, we are cognizant of the need to balance service desires with available financial resources.
Faster service. One proposal to accomplish this was to establish a bus-only lane on Central Avenue in both directions . Current City plans include signal timing and other changes along Central to improve speed and reliability for all traffic in lieu of a bus-only lane.
Extending service hours. One of the most common complaints heard from Beeline customers and potential users is the lack of evening service on the Beeline. The weekday last trip on all routes except Route 3 ends prior to 8:00 pm, and most routes end before 7:00 pm on weekdays.
All weekend routes end before 6:30 pm. This service concept indicates later service on weekdays and weekends in response to greater evening activity, especially in downtown Glendale.
Demonstration projects are proposed to extend hours of operation on all local routes on Friday and Saturday evenings, to operate more routes on Sunday , and to extend hours on Monday through Thursday if the Friday/Saturday extension is successful.
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Coordination with our regional transit partners. The Beeline and Metro remain in close contact, although few major changes are expected to the NextBus network. Metrolink is also a regional transit partner, and the Beeline is exploring ways to be notified in advance of Metrolink service changes so that it can adjust the Route 11 and Route 12 schedules.
Coordination with our municipal and business partners . The project team met with BurbankBus, the City of La Cañada Flintridge, Glendale Community College, and Disney personnel overseeing TDM and Commuter programs. The team also had discussions with Pasadena Transit. Ongoing contact is invaluable in keeping the Beeline informed about transit needs and upcoming changes.
Anticipation of future projects . Metro’s next major project affecting Glendale is the North Hollywood to Pasadena Bus Rapid Transit Line, intended to create a fast, reliable bus line connecting the San Fernando and San Gabriel Valleys. In Glendale, the line will have eight stops along Glenoaks Boulevard, Central Avenue, and Broadway. Beeline routes will continue to provide local bus service along these corridors. The Metro website lists the estimated completion date as 2028.
These service concepts, along with rider and non-rider input, provide a series of recommended actions. Section 6.1 presents recommendations for short -term improvements to the Beeline network to be implemented within the next year. Section 6.2 presents longer-term improvements to the Beeline network over the next one to five years.
6.1 Short-Term Recommendations (within One Year)
Add a Bus on Route 8- Glendale Avenue on Weekday Afternoons to Improve On -time Performance
The addition of Route 8 to the Beeline network (recommended in the 2019 Route Transit Analysis) proved to be more successful than anticipated, with daily ridership 20 percent higher than forecasted. Bus operators noted several issues that slow the buses on this route, including a narrowing of Glendale Avenue (especially between Windsor and Lomita), illegal parking (by delivery trucks and others) along the route, and (in the spring and summer) the number of trees on the route that affect the ability to see ahead. The ridecheck confirmed poor on-time performance on this route in the afternoon, and longer travel times will require another bus on the route on weekday afternoons. The additional bus will improve the headway to 15 or 20 minutes between 12:40 and 4:40 pm (Figure 6.1).
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Figure 6.1
Route 8
GTC – Glendale Civic Center Connection
The Beeline Route 11 express connects GTC with downtown Glendale via Brand Boulevard in the morning and afternoon peak hours. At one time, this route also served the Glendale Civic Center, but that route segment was discontinued when Route 8- Glendale Avenue began.
Anecdotal evidence suggests a preference for the faster Route 11 as the connection, and this could also help Route 11 ridership. This proposal would extend the route from its current end at Monterey & Brand to the Civic Center, as shown in Figure 6.2. The exact route will be determined jointly with MV Transit.
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Figure 6.2
Route 11 Extension
Add Midday Service on Route 12
Route 12 (a Metrolink express route) is the only Beeline route that serves Burbank, connecting the GTC with the Burbank Metrolink station during peak hours only. The Beeline has received requests from new businesses along this route and from riders to prov ide midday service connecting Glendale and Burbank.
The project team met with BurbankBus personnel who raised the possibility of extending Route 12 to serve new residential developments in downtown Burbank. The issue preventing this possibility is the convoluted routing to cross the railroad tracks to downtown Burbank, which would require another bus on Route 12 and could interfere with its ability to meet trains on time.
The recommendation is to provide midday service on Route 12 (Figure 6.3) to serve San Fernando Road and Flower Street and to connect with Metro and the three proposed BurbankBus routes at the current stop at the Burbank station. Peak -period service will still be timed to meet trains, but midday service does not need to meet trains. The ultimate solution to connections between Glendale and Burbank is Metro’s NoHo – Pasadena BRT service, currently scheduled to open in 2028.
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Figure 6.3
Route 12 Midday Service
Add Another PM trip on Route 34-La Cañada High School at Bell Time Route 34 provides three trips in the afternoon from La Cañada Flintridge High School, and the second trip (leaving at 3:22 pm) has 60 riders on board. During the previous year, La Cañada Flintridge has paid the Beeline to operate an additional trip at this time to reduce overcrowding, and asked the project team if there was any way to provide the additional trip at no cost to the City.
Route 33, the other LCF Shuttle route, has a westbound trip leaving JPL at 3:24 pm in the current schedule. The recommendation is to reroute this trip via the high school – this can be done at no cost and with no impact to Route 33 riders.
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Figure 6.4
Route 34 Trip Added to Route 33
Weekend Evening Service Pilot Project
This recommendation responds to the requests from riders and non-riders for later service in the evening and proposes a pilot project to provide evening service on Friday and Saturday nights until 10:15 pm on local Routes 1 through 8. The Americana at Brand closes at 10 pm on Friday and Saturday, so the last outbound trip would depart at 10:15 pm. Expectations regarding ridership and productivity would be set before implementation and the success of the pilot project could be measured in six to twelve months against expected performance.
Sunday Service Pilot Project
Only Routes 1 and 4 operate on Sunday, and ridership on these routes is approximately 80 to 85 percent of Saturday ridership. This pilot project would add Sunday service on Routes 31 and 8, the next -busiest Saturday routes (Figure 6.5). As proposed with the added evening service, expectations regarding ridership and productivity would be set before implementation and the success of the pilot project could be measured in six to twelve months against expected performance. The Sunday project would be less costly than the weekday evening proposal because it involves only one day of service.
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Figure 6-5
Sunday Service on Routes 8 and 31
Reduced Student Fares
Metro offers a GoPass program that allows students at participating schools and community colleges to ride free on Metro and other partner transit agencies, including the Glendale Beeline.
Glendale Community College participates in the program, but Glendale Unified does not. The recommendation is for the Beeline to explore funding opportunities for a year-long pilot study of reduced fares for K through 12 students in Glendale.
6.2 Longer-Term Options (One to Five Years)
Counting Passengers on Beeline Buses
The Beeline tracks ridership through operator counts of boardings, supplemented by information from Metro on TAP Card boardings. Using these methods, the monthly ridership totals are well below the ridecheck counts on- board in November 2024. Part of the difference may be due to conducting the weekday ridechecks on Tuesday through Thursday, since Monday and Friday are atypical weekdays when ridership is lower. However, comparisons of Saturday and Sunday ridership also indicate under-reporting. Many agencies that use counts by operators have found a similar pattern. Potential remedies include conducting a full ridecheck annually or biannually or investing in Automatic Passenger Counters (APCs).
Weekday Evening Service Pilot Project
If the short-term pilot project to provide evening service on Friday and Saturday nights until 10:15 pm on local Routes 1 through 8 is successful, the Beeline may wish to implement weekday evening service (Monday through Thursday) on Routes 1 through 8. GCC has night classes on Monday through Thursday nights at the Verdugo campus and the Garfield campus that are not served by the current schedule. As with the weekend evening pilot, expectations regarding 209 of 236
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ridership and productivity would be set before implementation and the success of the pilot project could be measured in six to twelve months against expected performance.
Connecting GCC Campuses
Beeline Routes 3, 7, and 8 currently serve the main GCC campus on Verdugo Road, while Route 4 serves the GCC Garfield campus at Chevy Chase Drive and Garfield Avenue. GCC has requested a bus route connecting these two locations. Students at Garfield are non- credit students, and GCC is looking for ways to transition them from non- credit to GCC. A direct connection would assist in this effort.
The project team explored route reconfigurations that could achieve a direct connection, but all possibilities would either require an additional bus or inconvenience current passengers. No recommendation for connecting the campuses is made in this study. The current connection via a transfer between Routes 4 and 8 is less appealing than a direct connection, but both routes operate frequently.
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6.3 Ridership, Revenue and Cost Impacts
Tables 6.1 and 6.2 show daily and annual impacts of proposed changes.
Table 6.1
The Beeline Buzz Plan Recommendations - Daily Impacts
Daily Impacts on
Route Recommendation Ridership Revenue Operating Net
Op. Revenue
Cost Cost Hours
NEAR--TERM RECOMMENDATIONS (within 1 year)
8 Weekday Add a bus in PM 30 $19 $733 $714 6.32
34 Weekday Shift PM trip from Route 33 0 $0 $0 $0 0.00 11 Weekday Re-route to serve Civic Center 2 $1 $73 $72 0.63 12 Weekday Add midday service 39 $24 $1,386 $1,362 11.95 1-8 Fri Weekend evening pilot Fri 264 $165 $6,022 $5,858 51.92 1-8 (incl.31
Sat) Weekend evening pilot Sat 349 $217 $8,221 $8,003 70.87 3 and 8
Sunday Sunday pilot 290 $181 $4,576 $4,395 39.45
All Half-price student fares 106 ($186) $0 $186 0.00 Total Weekday Change 440 $22 $8,215 $8,193 70.82
Total Saturday Change 349 $217 $8,221 $8,003 70.87
Total Sunday Change 290 $181 $4,576 $4,395 39.45
MID-TERM RECOMMENDATIONS (2-5 years)
All APCs on buses Capital Cost only
1-8 M-Th Weekday evening pilot M-Th 264 $165 $6,022 $5,858 51.92 New? GCC campus connector Not recommended; needs further study Total Weekday - mid term 264 $165 $6,022 $5,858 51.92
Notes:
Ridership estimated using service elasticity of +0.5 for current service, +0.4 for midday service, and +0.3 for evening service
Revenue estimated using current average fare for Beeline ($0.623 for local) Operating cost calculated using current rate of $116 per revenue hour
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Table 6.2
The Beeline Buzz Plan Recommendations - Annual Impacts
Annual Impacts on
Route Recommendation Ridership Revenue Operating Net Op. Revenue Cost Cost Hours
NEAR--TERM RECOMMENDATIONS (within 1 year)
8 Weekday Add a bus in PM 7,619 $4,747 $186,847 $182,100 1,611 34 Weekday Shift PM trip from Route 33 0 $0 $0 $0 0 11 Weekday Re-route to serve Civic
Center 438 $273 $18,734 $18,461 162
12 Weekday Add midday service 9,881 $6,156 $353,481 $347,325 3,047 1-8 Fri Weekend evening pilot Fri 13,742 $8,561 $313,161 $304,600 2,700 1-8 (incl.31 Sat) Weekend evening pilot Sat 18,148 $11,306 $427,468 $416,162 3,685 3 and 8 Sunday Sunday pilot 15,093 $9,403 $237,962 $228,559 2,051 All Half-price student fares 26,906 ($9,685) $0 $9,685 0 Annual Total Weekday 58,586 $10,052 $872,223 $862,172 7,519 Annual Total Saturday 18,148 $11,306 $427,468 $416,162 3,685 Annual Total Sunday 15,093 $9,403 $237,962 $228,559 2,051 Annual Total 91,827 $30,761 $1,537,653 $1,506,893 13,256 MID-TERM RECOMMENDATIONS (2-5 years)
All APCs on buses Capital Cost only
1-8 M-Th Weekday evening pilot M-Th 53,648 $33,422 $1,222,534 $1,189,111 10,539 New? GCC campus connector Not recommended; needs further study Annual Total 53,648 $33,422 $1,222,534 $1,189,111 10,539
6.4 Impacts on Access via Transit for Glendale Residents
Ridership and revenue impacts are important measures of the outcome of proposed changes, but they do not tell the whole story. Project team member Jarrett Walker + Associates has developed a proprietary tool that shows how a specific service option can affect ease of access to or from specific locations. Proposed changes to the weekday Beeline network have only minor impacts on access, but Figure 6.1 shows how far a bus rider could travel in 45 minutes to or from Central Avenue and Broadway in Glendale at 8 pm on a Friday night under the proposed weekend evening transit network. The distance able to be traveled on the existing transit network is in dark green and the distance on the proposed network is in light green. The numbers at the bottom of Figure 6.1 show the numeric increases in jobs and residents that can be reached in 30, 45, and 60 minutes from Central Avenue and Broadway. Saturday results are similar.
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Figure 6.6
How Far Can a Bus Rider Travel from Central Avenue and Broadway in 45 Minutes – Friday 8 pm
Figure 6.2 applies the same measurements (from Central Avenue and Broadway) on Sunday at 11 am.
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Figure 6.7
How Far Can a Bus Rider Travel from Central Avenue and Broadway in 45 Minutes – Sun. 11 am
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Figure 6.3 shows how far a bus rider could travel in 45 minutes to or from Glendale Community College at 8 pm on Sunday at 11 am under the proposed weekend evening transit network. The impacts are greater from outlying areas that gain access to the existing transit network via transfers.
Figure 6.3
How Far Can a Bus Rider Travel from Glendale Community College in 45 Minutes – Sun. 11 am
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Another way to consider the effects of expanded weekend evening and Sunday is to examine the impacts on residents in poverty and minority residents. Figure 6.4 addresses the proposed addition of Friday evening service (Route 3 currently provides two trips after 8 pm) and Figure 6.5 addresses added Sunday service. The proposed Friday night service service is beneficial for all groups, particularly residents in poverty (only nine percent of this group would not be within ½ mile of a transit route). The proposed Sunday service also benefits all groups, with the biggest impacts on access to jobs and residents in poverty
Figure 6.4
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Figure 6.5
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Glendale Beeline
The Beeline Buzz Plan 2026
Appendix B: Meeting Details with Seniors in Senior Housing Communities and GCC Students
This appendix provides details of comments related to the Glendale Beeline, offered by seniors in senior housing and by GCC students. The Glendale City Council directed the project team to seek out these two groups for input. Tri-lingual City staff members led this effort.
Senior community meetings were held at:
• Adult Recreation Center, February 19, 2026
• Montrose LP Senior Apartments, February 25, 2026
• Sparr Heights Community Center, February 25, 2026
• Heritage Park at Glendale, March 5, 2026
• Harrower Village – Abode Communities, March 26, 2026
GCC student meetings were held at:
• Glendale Community College VSC Resource Fair, March 11, 2026 • Associated Student GCC Legislature Meeting (ASGCC), April 20, 2026
Meeting summaries and specific comments are provided below
Adult Recreation Center - Summary
Project: Glendale Beeline COA
Name of event: Adult Recreation Center Pop -up
Date: Thursday, February 19, 2026
Time: 10:00 AM – 12:00 PM
Event Location: Adult Recreation Center
201 E Colorado, Glendale, CA 91205
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders
Engaged:
20 • Adult Recreation Center: The popup was scheduled to coincide with the center’s nutritional mealtime. Attendees are predominately community members over the age of 60.
Community Surveys
Completed:
N/A
Estimated Collateral
Distributed:
• Factsheet (ENG): --
• Factsheets (ARM/SP/KOR): --
• Postcard Meeting Notice (ENG/ARM/SP/KOR): --
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Database Sign Ups: N/A
Summary
(Questions,
comments, and
concerns, common
themes or topics)
• During the outreach, community members were interested in providing feedback on the transit project. They tended to be avid transit users and were familiar with community
programs and transportation services. Community members were especially interested in free or discounted fare
programs and expanding eligibility for existing programs.
They were also interested in expanding service to Glendale Adventist Hospital and Brand Park.
• Overall, feedback from community members was mixed but skewed positive. They felt that Beeline buses are safe and clean. Community members near Routes 4 and 1 shared
their satisfaction with the frequent service. Two community members shared negative experi ences with drivers.
Observations:
(Describe what you
observed at the event)
• The day of the pop-up was rainy, so site staff moved the COA table closer to reception near the main entrance. ( Note:
There were side entrances where attendees could enter and bypass the main reception area.)
• Approximately 50 individual attendees were present, with the majority being over 60 years old.
• Attendees were a mix of Armenian, English, and Spanish speakers.
• Many attendees were avid transit users.
• About 1/3 of attendees primarily drive and were unaware of the Beeline.
• Most attendees arrived in groups or were accompanied by their personal care attendants.
Adult Recreation Center 2/19/24 – COA Feedback
Community Member 1: Wants service on Holidays. Community Member 1 uses route 4 and wants a limited version on holidays so they do not feel stuck.
Community Member 2: Happy with the Beeline service.
Community Member 3: Wants PCAs to ride free on the Beeline. Community member 3 has a PCA that rides free with them on Metro but must pay fare on the Beeline. Community Member 3 will 219 of 236
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opt for Metro instead when they have the option between Metro and Beeline while traveling with their PCA.
Community Member 4: Community member 4 shared 2 instances where a driver asked them to get off the bus because they had insufficient funds on their TAP card. Community member 4 described drivers as rude to Seniors.
Community Member 5: Prefers the Beeline over Metro because they feel safer and because the Beeline has shorter steps inside the bus.
Community Member 6: Wants services going to Glendale Adventist Hospital.
Community Member 7: More service near the Pacific area.
Community Member 8: Community member 8 would use the Beeline more if they were eligible for Access. Community member 8 is registered with LIFE but would prefer unlimited rides through Access.
Community Member 9: Generally happy with the Beeline. Likes that Beeline accepts and has transitioned to TAP Cards.
Community Member 10: Generally happy with the Beeline, however, feels the Beeline is not a premium transportation service.
Community Member 11: Wants the route 6 to have service on Sundays.
Community Member 12: Community member 12 uses route 5 and 7. Community member 12 wants route 5 to add a stop NB at Stocker at Pacific. Community member 12 lives on Stocker St. and needs to walk far from the Pacific at Palm stop or wait until the Beeline service reaches Hoover High School and starts heading SB to get off closer to Stocker at Pacific. The NB route 5 goes from Pacific at Palm to Hoover High School.
Community Member 13: Community member 13 wants a Beeline that goes to Brand Park and Brand Library. Community member 13 also wants Beeline service back near Kenneth Village.
Community member 13 feel like this city facility is inaccessible with public transit.
Community Member 14: Wants route 2 back.
Community Member 15: Community Member 15 feels Beeline drivers are arrogant and rude.
Community member 15 also feel that drivers are not enforcing policies equally to all passengers.
Community member 15 used an example where a driver spoke Spanish and chastised a passenger that asked for a courtesy ride in Spanish. According to community member 15, the same driver would allow non- Spanish speaking passengers to use courtesy rides without the same treatment.
Community Member 16: Community Member 16 is generally happy with the Beeline Service. 220 of 236
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Montrose LP Pop -up Summary
Project: Glendale Beeline COA
Name of event: Montrose LP
Date: February 25, 2026
Time: 10:00 AM – 12:00 PM
Event Location: Montrose LP Senior Apartments
2500 Honolulu Ave Montrose, CA 91020
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders
Engaged:
7 • High density housing facility where at least one tenant per unit must be 65 years old. The others must be at least 62 years old. A quarter of the units are for Senior Citizens with incomes below 120% of Area Median Income.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 4
• Factsheets (ARM/SP/KOR): 3
• Postcard Meeting Notice (ENG/ARM/SP/KOR): N/A
Database Sign Ups: 0
Summary
(Questions,
comments, and
concerns, common
themes or topics)
• Community members expressed familiarity with the
Glendale Beeline thanks to a stop 1 block away from their building.
• Overall, feedback from community members was generally positive and displayed a level of interest in public transit.
Community members interested in public transit is in part due to an acknowledgment that they will not be driving much longer.
Observations:
(Describe what you
observed at the event)
• Approximately 7 individuals attended the tabling pop -up. • The event was advertised to residents with flyers at the entrance of the building.
• Attendees spoke a mix of Armenian/English without the need for additional translations.
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• The attendees were long-term residents that were familiar with the local Beeline Service.
• Attendees were older adults over the age of 65.
• Three attendees regularly use public transportation while the remaining currently drive.
Montrose LP- COA Feedback – 2/27/26
Community Member 1 – Uses the Beeline route 3 for short errands. Would use the Beeline route 3 more often if it had a stop at the USC Verdugo Hills Hospital. The community member wants to note that route 3’s closest stop is downhill from the hospital and difficult for them to walk to.
Community Member 2 – Is familiar with the Beeline but currently prefers to drive. They want to learn more about public transit and Beeline once they are unable to drive.
Community Member 3- Is familiar with the Beeline but prefers to drive.
Community Member 4 – Uses public transit but does not ride the Beeline. The community member travels to Tujunga on the Metro. The community member does not ride the Beeline because they do not go to Glendale.
Community Member 5 – Is familiar with the Beeline but does not ride because they have a car.
Community Member 6 – Is familiar with the Beeline and has attempted to use public transit in the past. A previous negative experience, due to confusion about how to pay, discouraged continued use. The community member currently drives but will use public transit more in the future. 222 of 236
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Community Member 7 – Uses the entire Beeline system and is happy with the service.
Sparr Heights Community Center Summary
Project: Glendale Beeline COA
Name of event: Sparr Heights Community Center Pop Up
Date: February 26, 2026
Time: 10:00 PM – 12:15 PM
Event Location: Sparr Heights Community Center
1613 Glencoe Way, Glendale, CA 91208
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders
Engaged:
25 • The Pop-up with coordinated with Sparr Heights Community Center staff. The pop-up was scheduled to coincide with the onsite Elderly Nutrition Program mealtime. Most attendees are community members over 60.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 12
• Factsheets (ARM/SP/KOR): 11
• Postcard Meeting Notice (ENG/ARM/SP/KOR): N/A
Database Sign Ups: N/A
Summary
(Questions,
comments, and
concerns, common
themes or topics)
• During outreach, community members were generally
familiar with the Beeline. Community members were the
most familiar with route 3 with several community members using the entire Beeline system regularly.
• Overall, feedback from participants was generally positive.
Community members appreciated free fare days and
requested more free fare days. Community members are
also generally happy with drivers describing them as kind and helpful.
• A couple of community members requested increased
frequency for route 3.
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• Some residents do not ride due to distance from bus stops, mobility/age related concerns, and enrollment in paratransit services.
Observations:
(Describe what you
observed at the event)
• Approximately 60 individuals attended, with the majority being people over 60.
• The Beeline table was set up directly Infront of the meal site entrance, so community member would clearly see the
outreach team as they entered.
• Most attendees spoke English and/or Armenian.
• Many who attended regularly ride the Beeline and some were enthusiastic about sharing feedback on the service.
• Most people in attendance were at the facility strictly for the congregate meal, so they would walk past the Beeline table without stopping.
Sparr Heights Community Center- COA Pop up – 2/26/26
Community Member 1: Rides the Beeline R3 often, is generally happy with the service.
Community Member 2: Rides the Beeline often, wants more frequency on route 3.
Community Member 3: Rides the entire Beeline System. Is generally happy with the service.
Community Member 4: Rides the Beeline often. The community member described getting passed by Route 3 at stop #247, (SB Verdugo at Glencoe Way.) The community member wants drivers to make sure they pick up all passengers.
Community Member 5: Rides the Beeline. The community member is unhappy about empty buses on route 3 in the evening. The community member wants free fare during low ridership hours to incentives more riders.
Community Member 6: Rides the Beeline and is generally happy with the service.
Community Member 7: Used to ride the Beeline but stopped due to age and mobility concerns. The caller uses Dial-a-Ride.
Community Member 8: Knows about the Beeline but does not use it. 224 of 236
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Community Member 9: Knows about the Beeline but does not use it because of low frequency.
Community Member 10: Rides the Beeline. Is generally happy with the Beeline.
Community Member 11: Rides the Beeline and appreciates Beeline’s free fare days. The community member would like more free days.
Community Member 12: Rides the Beeline and wants the entire route 3 to be free. The community member expressed frustration with a limited amount of free fare stops on route 3 in the La Canada Flintridge area and not the entire route.
Community Member 13: The community member rides the Beeline often and is generally happy with the service. They like the drivers and describe them as kind and patient.
Community Member 14: Is not familiar with the service.
Community Member 15: Is not familiar with the service.
Community Member 16: Is not familiar with the service.
Community Member 17: Rides the Beeline often. The community member likes that Beeline drivers deploy the bus ramp without them needing to request it.
Community Member 18: Is familiar with the Beeline but does not ride. Wants Beeline to offer free trips to intoxicated people to avoid having them drive on the road.
Community Member 19: Is familiar with the Beeline but they do not ride because they are ¾ of a mile away from the bus stop (Altacanyada area).
Community Member 20: Only rides the Beeline, route 31, on Saturday. The community member lives near Pennsylvania Ave and feels it is too far to walk for route 3. Community member use dial-a-ride except on Saturday when they can ride the Beeline.
Community Member 21: Does not use the Beeline. Normally drives.
Community Member 22: Rides the Beeline and likes that drivers can give directions about other routes.
Community Member 23: Rides the Beeline and finds drivers to be friendly. 225 of 236
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Heritage Park at Glendale - Summary
Project: Glendale Beeline COA
Name of event: Heritage Park at Glendale – Pop up
Date: March 5, 2026
Time: 1:00 PM – 3:00 PM
Event Location: Heritage Park at Glendale
420 E Harvard St, Glendale, CA 91205
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders Engaged:
15 • The Heritage Park facility is an affordable housing facility for seniors 62+. The pop up event was coordinated with the help of the onsite community manager, Taguhi Gurunyan. The pop up followed their weekly schedule bingo time to ensure community engagement.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 4
• Factsheets (ARM/SP/KOR): 11
• Postcard Meeting Notice (ENG/ARM/SP/KOR): 0
Database Sign Ups: 0
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Summary
(Questions, comments,
and concerns, common
themes or topics)
• During outreach, several recurring themes emerged from the community. Approximately two-thirds of community members do not ride the Glendale Beeline, with participants attributing this to a lack of familiarity with public transit and having friends or family who can provide them with rides.
• Overall, feedback from community members who use the
Beeline was generally positive. Riders described Beeline drivers as patient and kind. One rider mentioned that the bus
annunciator can be difficult to understand, while another community member suggested posting timetables at bus stops.
Observations:
(Describe what you
observed at the event)
• The pop up booth was visited by approximately 20 people. • Most visitors stopped by the booth to chat for at least a minute, while a few walked by immediately without comment.
• The booth was in the community area at the entrance to the facility, leading to the elevators.
• Most attendees primarily spoke Armenian, with a few English speakers.
• Community members who were familiar with the Glendale Beeline recognized the bus as the facility is located alongside route 4.
• Community members who ride the Beeline appreciate the freedom it gives them to do things independently.
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Heritage Park at Glendale – COA Popup Event – 3/5/26
Community Member 1 – Is familiar with the Beeline but does not ride.
Community Member 2 – Is familiar with the Beeline but does not ride because they do not know the routes.
Community Member 3 - Does not ride the Beeline. Tried using the Beeline, but he was unsure of what time the bus arrived. The community member would like us to list bus arrival timetables at the stop.
Community Member 4 – Regularly rides the Beeline and is generally happy with the service. The community member likes traveling independently on the bus.
Community Member 5 – Does not ride the Beeline. They normally get rides from their family.
Community Member 6 – Regularly rides the Beeline. The community member feels like the annunciator is hard to understand on some of the buses, especially for stops on Colorado.
Community Member 7 – Is not familiar with the Beeline.
Community Member 8 – Is not familiar with the Beeline
Community Member 9 – is not familiar with the Beeline.
Community Member 10 – Occasionally rides the Beeline, is generally happy with the service.
Community Member 11 – Does not ride with Beeline but does use Dial -a-Ride. The community member would use the Beeline if there was service heading to Glendale Adventist Hospital.
Community Member 12 – Is familiar with the Beeline but does not ride.
Community Member 13 – Uses the entire Beeline system. The community member would like longer service hours on the weekend for route 4, especially later in the evening.
Community Member 14 – Regularly rides the Beeline and generally likes the service. The community member describes drivers as patient and kind.
Community Member 15 – Is not familiar with the Beeline. The community member might use the Beeline once they can no longer drive.
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Harrower Village Pop -up
Project: Glendale Beeline COA
Name of event: Harrower Village Pop-up
Date: March 26, 2026
Time: 2:00 PM – 4:00 PM
Event Location: Harrower Village – Abode Communities
920 E Broadway, Glendale, CA 91205
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders
Engaged:
15 • Staff engaged community members from a local affordable senior housing facility.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 1
• Factsheets (ARM/SP/KOR): 14
• Postcard Meeting Notice (ENG/ARM/SP/KOR): NA
Database Sign Ups: 0
Summary
(Questions,
comments, and
concerns, common
themes or topics)
• Community members that ride the bus appreciate the
frequency on route 4.
• Community members shared a familiarity with the Beeline, but a reluctance to ride due to lack of route knowledge and concerns about getting lost.
Observations:
(Describe what you
observed at the event)
• Most of the community members primarily spoke Armenian with limited English. Communication was done through
interpreter and the Armenian speaking city staff.
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• The community members live next to the route 4 stop at Broadway at Cedar. However, community members were
unaware of the bus’s route and schedule.
• The event was advertised to the community members, so there were approximately 15 people as soon as staff arrived.
Harrower Village – COA Pop-up - 3/26/26
Community Member 1: Rides the Beeline and is generally happy with the service. The community member rides the Beeline everyday for errands. The community member loves route 4’s frequency.
Community Member 2: Is familiar with the Beeline but does not ride.
Community Member 3: Is familiar with the Beeline but does not ride.
Community Member 4: Is familiar with the Beeline and occasionally rides towards the Galleria.
Community Member 5: Is familiar with the Beeline but does not ride.
Community Member 6: Is familiar with the Beeline but does not ride.
Community Member 7: Is familiar with the Beeline but does not ride.
Community Member 8: Is familiar with the Beeline but does not ride.
Community Member 9: Is familiar with the Beeline but does not ride.
Community Member 10: Is familiar with the Beeline but does not ride.
Community Member 11: Is familiar with the Beeline but does not ride.
Community Member 12: Is familiar with the Beeline but does not ride.
Community Member 13: Is familiar with the Beeline but does not ride.
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Glendale Community College – VSC Resource Fair Pop -up
Project: Glendale Beeline COA
Name of event: Glendale Community College – VSC Resource Fair Pop-up Date: March 11, 2026
Time: 12:00 PM – 2:30 PM
Event Location: Glendale Community College
1500 N Verdugo Rd, Glendale, CA 91208
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders Engaged:
27 • Staff engaged Glendale Community College students during VSC Resource Fair. The outreach was coordinated with GCC Cares. GCC covers basic needs for students including
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 23
• Factsheets (ARM/SP/KOR): 4
• Postcard Meeting Notice (ENG/ARM/SP/KOR): NA
Database Sign Ups: 0
Summary
(Questions, comments,
and concerns, common
themes or topics)
• The recurring comments made by community members
concerned the reliability and service hours for route 8.
Community members shared experiences in which the Beeline was upwards of 40 mins late. Community members requesting extended service hours noted evening classes and preference for Beeline buses over Metro.
• Overall, feedback from participants was generally positive. Many riders appreciated Beeline’s cleanliness and less crowding compared to Metro buses. Riders described Beeline drivers as kind and knowledgeable about routes.
Observations:
(Describe what you
observed at the event)
• Approximately 50 people attended the event. The pop-up was part of the annual VSC Resource Fair connecting students with school provided services.
• Most of the attendees were students heading to class or just leaving class. Many of the attendees are community members that regularly ride the Beeline.
• Most attendees spoke English and were able to communicate with the outreach team without additional translate.
• Many attendees were computer savvy and interested in online resources rather than physical materials.
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Glendale Community College – VSC Resource Fair Pop -up – 3/11/26
Community Member 1- The community member uses Route 8 daily between the train station and GCC and is generally happy with the service.
Community Member 2 – The community member rides the Beeline and would like system maps posted in high traffic areas like the bus stop in front of Glendale College.
Community Member 3- The community member is familiar with the Beeline but does not use it.
Community Member 4 – The community member commutes to school using Route 7 from the Alameda area to GCC and is generally happy with the service.
Community Member 5 – The community member started using the Beeline after registering with GoPass. They regularly use Route 8 and Metro 90 depending on bus they see first.
Community Member 6 – The community member uses Routes 4 and 8 and is generally happy with the service.
Community Member 7 – The community member tried using the app but finds it unreliable.
The community member also noted the bus on route 8 is regularly late and not adhering to times listed in the schedule.
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Community Member 8 – The community member is familiar with the Beeline but lives too far from a bus stop to use it during the week. The community member lives near Pennsylvania Avenue and occasionally sees the Route 31 on Saturday.
Community Member 9 – The community member rides the Beeline often and is generally happy with the service. The community member likes that the Beeline buses are clean and less crowded compared to Metro buses.
Community Member 10 – The community member rides Beeline Route 7 and is generally happy with the service.
Community Member 11 – The community member rides Beeline Route 7 and feels the bus runs well as is. The community member would also like more service on Route 7.
Community Member 12 – The community member is familiar with the Beeline but does not use it because they drive.
Community member 13 – The community member rides Beeline Route 8 and believes Route 8 is inconsistent on Fridays around 12 p.m. The community member notes several weeks in which the bus is up to 40 minutes late on Fridays.
Community Member 14 – The community member rides Beeline Routes 1, 5, and 7 and is generally happy with the service. The community members noted clean buses and kind drivers.
Community Member 15 - The community member rides the Beeline and is generally happy with the service.
Community Member 16 – The community member rides Beeline Route 5 and Route 8. They feel Route 5 does not follow its schedule and Route 8 needs more frequent service.
Community Member 17 - The community member is familiar with the Beeline but does not ride it.
Community Member 18 – The community member rides Beeline Route 7 and is generally happy with the service.
Community Member 19 – The community member rides the Beeline system often and appreciates having knowledgeable drivers who can help with directions when asked.
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Community Member 20 – The community member rides the Beeline every day after registering with GoPass. They would like longer service hours in the evening on Route 8.
Community Member 21 – The community member rides the entire Beeline system and appreciates that it is cleaner and less crowded compared to LA Metro.
Community Member 22 - The community member rides the entire system and would like Route 11 extended into the Stocker Square area.
Community Member 23 – The community member uses the entire the entire system. They shared a concern where express route buses are deducting $1 fare from their TAP card instead of the $2 fare needed for the bus. This leads to situations in which the driver is asking them to pay a dollar in cash fare to make up the difference.
Community member 24 – The community member rides multiple routes regularly and is generally happy with the service. The community members appreciate Beeline’s clean buses, patient drivers, and quiet electric buses.
Community member 25 – Community member lost multiple items on the bus and appreciates the responsiveness in getting their items back.
Community member 26 - The community member rides the entire system regularly and would like longer service hours on Route 8 for classes that end later in the evening.
Community member 27 – The community member would like the Beeline app to integrate real-time bus arrival information.
ASGCC Legislature Meeting
Project: Glendale Beeline COA
Name of event: ASGCC Legislature Meeting
Date: April 20, 2026
Time: 1:00 PM – 2:00 PM
Event Location: Glendale Community College – J.W. Smith Student Center 1500 North Verdugo Road, Glendale, CA 91208
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Team members in
attendance:
City Staff (Spanish Speaker)
Estimated
Stakeholders Engaged:
10 • Staff engaged the Glendale Community College Associated Student Body during their legislature meeting. City staff were granted time during the meeting to address ASGCC members directly.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 30
• Factsheets (ARM/SP/KOR): NA
• Postcard Meeting Notice (ENG/ARM/SP/KOR): NA
Database Sign Ups: 0
Summary
(Questions, comments,
and concerns, common
themes or topics)
• Community members were most interested in longer service hours for the route serving the Verdugo Rd campus
• Community members were also interested in technology
improvements related to bus tracking and integration with other transportation apps
• One community member shared a concern that Beeline buses regularly pass them by, which they attribute to poor visibility in the evening. The community member unsuccessfully tries to make themselves visible at the stop by waving and standing up.
Observations:
(Describe what you
observed at the event)
• The legislature meeting was attended primarily by ASGCC members. There were approximately 30 people in attendance, with 10 members able to provide feedback on Beeline services. • The ASGCC members were overwhelmingly local and
interested in improving the service for future student
populations.
ASGCC Outreach – Legislature Meeting 4/20
Community Member 1 – The community member is generally happy with the Beeline. They would like longer service hours on Routes 7 and 8 for people with evening classes. The community member is adamant that several students are interested in later service.
Community Member 2 – The community member has issues with bus tracking apps on Apple Maps and Google Maps. They shared instances where the app indicates a bus is on the way after it has already passed, or where a bus is not listed in the app at all.
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Community Member 3 – The community member would like signage on the bus indicating where electric scooters should be placed, similar to priority seating but designated for scooters.
Community Member 4 – The community member would like a ramp at the back exit. They also expressed interest in having a ramp leading to the back seats of the bus. The community member would also like longer service hours on Route 7.
Community Member 5 – The community member is African American. They shared a concern about Beeline drivers missing them at their stop later in the evening. The community member stands and tries to get the driver’s attention, but the driver does not see them. They said this is not specific to one stop, although it most recently happened on Verdugo Rd near the college.
Community Member 6 – The community member is generally happy with the Beeline. They would like a way to subtly alert drivers when passengers are vaping on board. They feel it happens often, but drivers rarely notice.
Community Member 7 – The community member is generally happy with the Beeline. They would like Sunday service on Routes 7 and 8 due to limited transportation options. They would also like longer service hours for weekdays.
Community Member 8 – The community member is generally happy with the Beeline. They would like a way to subtly report issues to the driver during a trip. The community member shared an instance where they saw a passenger playing with a knife which prompted them to immediately get off the bus.
Community Member 9 – The community member is generally happy with the Beeline. They are concerned that the 2:16 PM Route 8 trip is consistently leaving a few minutes early. The community member also noted that buses servicing the stop in front of the college at Verdugo at Civic Auditorium often have signs reading “Not In service.” Also, the community member would like an app that is free to track the Beeline.
Community Member 10 – The community member is generally happy with the Beeline. They wanted to share an incident in which they saw a driver unfairly rushing an elderly passenger that was carrying shopping bags. The community member did not report the incident when it happened.
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