Draft Final Report
June 12, 2026
Dan Boyle & Associates, Inc. Page i
Glendale Beeline
The Beeline Buzz Plan 2026
Table of Contents
EXECUTIVE SUMMARY ................................................................................................... ES-1 Ridership and Productivity ...................................................................................... ES-3 On-board Survey Findings...................................................................................... ES-6 Regional Transit Service in and Near Glendale ....................................................... ES-7 Public Outreach ..................................................................................................... ES-7 Outreach – Community Partners............................................................................. ES-8 Outreach – Seniors in Senior Housing and GCC Students ....................................... ES-9 Recommendations ................................................................................................ . ES-9
Chapter 1 INTRODUCTION AND PREVIOUS STUDIES ................................................ 1-1
1.0 Introduction and Study Purpose..................................................................... 1-1
1.1 Organization of the Transit Route Analysis Report ......................................... 1-2
1.2 Review of Previous Studies ........................................................................... 1-3
1.3 Summary...................................................................................................... 1-9
Chapter 2 ROUTE PROFILES ...................................................................................... 2-1
2.0 Introduction .................................................................................................. 2-1
2.1 Overall Findings............................................................................................ 2-1
2.2 Route Profiles ............................................................................................... 2-8 Route 1 Glendale Transportation Center (GTC) to Stocker Square ................. 2-9 Route 3 Glendale Galleria to Jet Propulsion Laboratory (weekdays) and Route 31 Glendale Galleria to La Crescenta (Saturday) ............................... 2-11 Route 33 La Cañada Flintridge (LCF) Shuttle: Montrose to JPL .................... 2-13 Route 34 LCF Shuttle: Montrose to La Cañada High School ......................... 2-15 Route 4 Glendale Transportation Center (GTC) to Glendale Galleria ........... 2-17 Route 5 Pacific Community Center & Park to Hoover High School ................ 2-19 Route 6 Pacific Community Center & Park to Glendale High School ............. 2-21 Route 7 Riverside Rancho to Glendale Community College .......................... 2-23 R oute 8 Glendale Transportation Center to Glendale Community College ..... 2-25 Route 11 Metrolink Express: GTC to Downtown Glendale ............................ 2-27 Route 12 Metrolink Express: GTC to Downtown Burbank Station .................. 2-29
Chapter 3 ON-BOARD SURVEY ................................................................................... 3-1
3.0 I ntroduction .................................................................................................. 3-1
3.1 Summary of On-Board Survey Findings ......................................................... 3-1
3.2 Ridership Information and Travel Patterns ..................................................... 3-2
3.3 Rider Preferences ....................................................................................... 3-13
3.4 Current and Preferred Means of Obtaining Information about the Beeline ..... 3-15
3.5 Customer Demographics and Ratings of Service Elements .......................... 3-20
3.6 Trends over Time: Comparison to 2018, 2013, and 2008 On-board Surveys . 3-27
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Chapter 4 REGIONAL BUS SERVICE IN AND NEAR GLENDALE ................................ . 4-1
4.0 Introduction .................................................................................................. 4-1
4.1 Metro Routes in Glendale .............................................................................. 4-1
4.2 LADOT Commuter Express and DASH Routes .............................................. 4-9
4.3 Burbank Bus ............................................................................................... 4-10
4.4 Pasadena Transit........................................................................................ 4-11
4.5 Market Analysis for Transit Service in Glendale............................................ 4-11
4.5.1 Residential Density ..................................................................................... 4- 12
4.5.2 Employment Density ................................................................................... 4-13
4.5.3 Activity Density ........................................................................................... 4- 15
4.6 General Travel Patterns: Origin-Destination Travel Maps (Replica Analysis) . 4-16
4.6.1 All Trip Purposes, All Modes ....................................................................... 4-16
4.6.2 Work and School Trips, All Modes ............................................................... 4-18 4 .7 Summary.................................................................................................... 4-21
Chapter 5 PUBLIC OUTREACH
5.0 Overview ...................................................................................................... 5-1
5.1 Stakeholder Engagement .............................................................................. 5-1
5.2 Initial Public Meeting ..................................................................................... 5-6
5.3 Community Survey Results ........................................................................... 5-7
5.4 Interviews with Community Partners ............................................................ 5-15
5.5 Outreach to Seniors in Senior Housing Communities and to GCC Students .. 5-18
5.6 Final Public Meetings .................................................................................. 5-21
Chapter 6 SERVICE CONCEPTS AND RECOMMENDATIONS ..................................... 6-1
6.0 Introduction .................................................................................................. 6-1
6.1 Short-term Recommendations (within One Year) ........................................... 6-3
6.2 Longer-Term Options (One to Five Years) ..................................................... 6-8
6.3 R
idership, Revenue, and Cost Impacts ........................................................ 6- 10
6.4 Impacts on Access via Transit for Glendale Residents.................................. 6- 11
Appendix A Ridership Detail ................................................................ .Under separate cover Appendix B Meeting Details with Seniors in Senior Housing Communities and GCC Students............................................................................................ B-1
LIST OF TABLES
Table ES.1 Beeline November 2024 Ridership by Route and Day of Week ..................... ES-3 Table ES.2 Beeline Percentage Changes in Ridership by Route and Day of Week, 2018 to 2024 ......................................................................................... ES-4 Table ES.3 Beeline 2024 Boardings per Revenue Hour by Route and Day of Week ........ ES-5 Table ES.4 Annual Impacts of Recommendations ........................................................ ES-11 Table 2.1 Beeline 2024 Daily Ridership by Route and Day of Week ............................... 2-2 Table 2.2 Beeline Percentage Changes in Ridership by Route and Day of Week, 2018 to 2024 ................................................................................................ 2-4 Table 2.3 Beeline 2024 Boardings per Revenue Hour by Route and Day of Week .......... 2-5 The Beeline Buzz Plan 2026 Table of Contents
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Table 2.4 Beeline Percentage Changes in Boardings per Revenue Hour by Route and Day of Week, 2018 to 2024 ..................................................................... 2-6 Table 2.5 Beeline Schedule Adherence ........................................................................ 2-7 Table 2.6 Beeline Changes in Schedule Adherence by Route and Day of Week, 2018 to 2024 (in Percentage Points) ................................................................ . 2-8 Table 3.1 Survey Results: Intersections/Locations with the Greatest Number of Boardings ............................................................................................... 3-6 Table 3.2 Survey Results: Intersections/Locations with the Greatest Number of Alightings ................................................................................................ 3-6 Table 3.3 Reported and Adjusted Frequency of Ridership ............................................. 3-9 Table 3.4 Mobile Devices Carried by Beeline Customers by Income ............................ 3-16 Table 3.5 Mobile Devices Carried by Beeline Customers by Age ................................ . 3-16 Table 3.6 Detailed Ratings of Beeline Service Elements .............................................. 3- 24 Table 3.7 Importance of Service Elements .................................................................. 3- 25 Table 3.8 Language, 2008-2024 ................................................................................. 3-27 Table 3.9 Trip Purpose, All Days, 2008-2024 .............................................................. 3- 27 Table 3.10 Means of Access, 2008-2024 ...................................................................... 3-27 Table 3.11 Means of Egress, 2008-2024....................................................................... 3-28 Table 3.12 Reported Frequency of Ridership, 2008-2024 .............................................. 3- 28 Table 3.13 Ridership History, 2008-2024 ...................................................................... 3-28 Table 3.14 Fare Payment, 2008-2024 ........................................................................... 3- 29 Table 3.15 Preferred Fare Payment Method, 2013-2024 ............................................... 3-29 Table 3.16 Primary Information Source, 2008-2024 ....................................................... 3-29 Table 3.17 Preferred Information Source, 2013-2024 .................................................... 3-30 Table 3.18 Mobile Devices Carried by Beeline Customers, 2013-2024 ........................... 3- 30 Table 3.19 Age, 2008-2024 .......................................................................................... 3-30 Table 3.20 Gender, 2008-2024 ..................................................................................... 3-31 Table 3.21 E thnicity, 2008-2024 ................................................................................... 3-31 Table 3.22 Household Vehicle Ownership, 2008-2024................................................... 3-31 Table 3.23 Household Income among Local Beeline Riders, 2013-2024 ........................ 3- 32 Table 3.24 2008-2024 Ratings of Service Elements ...................................................... 3-32 Table 4.1 Boardings and Alightings on Metro Routes within the City of Glendale ............ 4-1 Table 4.2 Boardings and Alightings on Metro Line 90 within the City of Glendale ............ 4-2 Table 4.3 Boardings and Alightings on Metro Line 92 within the City of Glendale ............ 4-3 Table 4.4 Boardings and Alightings on Metro Line 93 within the City of Glendale ............ 4-4 Table 4.5 Boardings and Alightings on Metro Line 94 within the City of Glendale ............ 4-5 Table 4.6 Boardings and Alightings on Metro Line 180 within the City of Glendale .......... 4-6 Table 4.7 Boardings and Alightings on Metro Line 217 within the City of Glendale .......... 4-7 Table 4.8 Boardings and Alightings on Metro Line 501 within the City of Glendale .......... 4-8 Table 4.9 Boardings and Alightings on Metro Line 685 within the City of Glendale ........ 4-10 Table 4.10 Boardings and Alightings on Other Metro Lines within the City of Glendale ... 4-11 Table 5.1 Focus Group Participants .............................................................................. 5-3 Table 5.2 Community Survey: Beeline Usage within the Past Year ................................ 5-7 Table 5.3 Community Survey: How Respondents Heard about the Beeline Buzz Plan .... 5-7 Table 5.4 Community Survey: Frequency of Beeline Use .............................................. 5-8 Table 5.5 Community Survey: Trip Purpose .................................................................. 5-8 Table 5.6 Community Survey: Connections with Other Transit Operators ....................... 5-9 The Beeline Buzz Plan 2026 Table of Contents
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Table 5.7 Community Survey: Mode of Access to the Beeline ........................................ 5-9 Table 5.8 Community Survey: Fare Payment Method .................................................. 5-10 Table 5.9 Community Survey: Source of Route or Schedule Information ...................... 5-10 Table 5.10 Community Survey: Preferences for Service Hour Improvements ................. 5-11 Table 5.11 Community Survey: Reasons for Not Riding the Beeline............................... 5-12 Table 5.12 Community Survey: Improvements to Encourage Non-riders to Ride ............ 5-13 Table 5.13 Community Survey: How Non-riders Travel.................................................. 5-13 Table 5.14 Community Survey: Respondent Demographics .......................................... 5-14 Table 5.15 Senior Community Meetings ....................................................................... 5-18 Table 5.16 Glendale Community College Student Meetings........................................... 5- 20 Table 5.17 Details of Public Meetings ........................................................................... 5- 22 Table 6.1 The Beeline Buzz Plan Recommendations: Daily Impacts ............................ 6-10 Table 6.2 The Beeline Buzz Plan Recommendations: Annual Impacts ......................... 6-11
LIST OF FIGURES
Figure ES.1 Glendale Beeline and Other Transit Routes in and through Glendale ............ ES-1 Figure 1.1 Glendale Beeline and Other Transit Routes in and through Glendale .............. 1-1 Figure 2.1 Beeline Boardings by Stop on Weekdays....................................................... 2-4 Figure 3.1 Survey Responses by Language ................................................................... 3-3 Figure 3.2 Survey Responses by Beeline Route ............................................................. 3-4 Figure 3.3 Trip Purpose ................................................................................................ . 3-5 Figure 3.4 Means of Access to the Bus .......................................................................... 3-7 Figure 3.5 Means of Egress from the Bus ...................................................................... 3-8 Figure 3.6 Reported History of Ridership........................................................................ 3-9 Figure 3.7 Ridership History on the Beeline .................................................................. 3-10 Figure 3.8 Fare Category of Beeline Riders .................................................................. 3-11 Figure 3.9 Fare Payment Methods on the Beeline ........................................................ 3-12 Figure 3.10 Rider Preferences ....................................................................................... 3-13 Figure 3.11 Factors That Prevent Increasing Use of Beeline ........................................... 3- 14 Figure 3.12 Mobile Devices Carried by Beeline Customers ............................................. 3-15 Figure 3.13 N
extBus Use .............................................................................................. 3- 17 Figure 3.14 Primary Source of Bus Schedule Information ............................................... 3-17 Figure 3.15 Preferred Source of Bus Schedule Information in the Future ......................... 3-18 Figure 3.16 Metro TAP Card Ownership ........................................................................ 3- 18 Figure 3.17 Future Fare Payment Preferences ............................................................... 3-19 Figure 3.18 Age of Beeline Customers ........................................................................... 3-20 Figure 3.19 Gender of Beeline Customers ..................................................................... 3-21 Figure 3.20 Ethnicity of Beeline Customers .................................................................... 3-21 Figure 3.21 Household Vehicle Ownership among Beeline Customers ............................ 3-22 Figure 3.22 Household Income among Beeline Customers ............................................. 3-22 Figure 3.23 Average Ratings of Beeline Service Elements .............................................. 3- 23 Figure 3.24 Importance vs. Performance for Beeline Service Elements ........................... 3- 26 Figure 4.1 DASH Highland Park/Eagle Rock .................................................................. 4-9 Figure 4.2 Burbank Bus Network ................................................................................. 4-10 Figure 4.3 Pasadena Transit Network .......................................................................... 4-11 Figure 4.4 Residential Density ..................................................................................... 4-12 The Beeline Buzz Plan 2026 Table of Contents
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Figure 4.5 Job Density ................................................................................................ 4-13 Figure 4.6 Activity Density ........................................................................................... 4- 15 Figure 4.7 Origin-Destination Travel Flows – All Purposes, All Modes ........................... 4- 17 Figure 4.8 Work and School Trips, All Modes ............................................................... 4-18 Figure 4.9 Origin-Destination Travel Flows to Glendale Community College Zone ......... 4-20 Figure 5.1 Pop-up Event – Heritage Park at Glendale ................................................... 5-20 Figure 5.2 E- Survey Outreach Process .......................................................................... 5-3 Figure 5.3 Where Survey Respondents Live ................................................................ 5-12 Figure 5.4 Why Respondents Travel ............................................................................ 5-13 Figure 5.5 Where Respondents Work .......................................................................... 5-14 Figure 5.6 Where Respondents Commute.................................................................... 5-15 Figure 5.7 Time of Day for Departure and Return ......................................................... 5-16 Figure 5.8 Mode of Travel .......................................................................................... `5-17 Figure 5.9 Service Improvement Considerations for Solo Drivers and Non-Transit Users 5-20 Figure 5.10 Service Enhancement Considerations for Solo Drivers and Non-Transit Users ................................................................................. 5-20 Figure 5-11 Reasons to Ride the Bus............................................................................. 5-21 Figure 5-12 Beeline or LCF Shuttle Usage ..................................................................... 5- 21 Figure 5-13 Service Improvement Considerations for Beeline or LCF Shuttle Users ......... 5-22 Figure 5-14 Service Enhancement Considerations for Beeline or LCF Shuttle Users........ 5-22 Figure 5-15 Bus and Train Usage for LA Metro and Metrolink Riders............................... 5-23 Figure 5-16 Service Improvement Considerations for LA Metro and Metrolink Users ........ 5-23 Figure 5-17 Service Enhancement Considerations for LA Metro and Metrolink Users....... 5-24 Figure 6.1 Route 8 ........................................................................................................ 6-4 Figure 6.2 Route 11 Extension ...................................................................................... 6-5 Figure 6.3 Route 12 Midday Service .............................................................................. 6-6 Figure 6.4 Route 34 Trip Added to Route 33 .................................................................. 6-7 Figure 6.5 R oute 8 and Route 31 Sunday Service .......................................................... 6-8 Figure 6.6 How Far Can a Bus Rider Travel from Central Avenue and Broadway in 45 Minutes – Friday 8pm ............................................................................ 6-12 Figure 6.7 How Far Can a Bus Rider Travel from Central Avenue and Broadway in 45 Minutes – Sun. 11 am............................................................................ 6-13 Figure 6.8 How Far Can a Bus Rider Travel from Glendale Community College in 45 Minutes – Sun. 11 am............................................................................ 6-14 Figure 6-9 Proximity to Transit Service in Glendale: Proposed Friday Evening Service . 6-15 Figure 6-10 Proximity to Transit Service in Glendale: Proposed Sunday Service ............. 6-16
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Glendale Beeline
The Beeline Buzz Plan 2026
Executive Summary
The Glendale Beeline operates seven local and two express routes in the City of Glendale and the surrounding area. Glendale is a transit-rich city, served by Beeline, Metro, and LADOT bus routes and Metrolink. as well as connecting to BurbankBus and Pasadena Transit routes as shown in Figure ES.1.
Figure ES.1
Glendale Beeline and Other Transit Routes in and through Glendale
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The purposes of this study include:
• Understanding the post-pandemic transit environment at the local, regional, and national levels
• Improving multimodal connections for residents, employees, and visitors in Glendale and surrounding areas while ensuring that the proposed transit network can serve as a sound foundation for future growth and change.
• Integrating Beeline, LCF Shuttle s, BurbankBus, Metro bus (including NoHo BRT), Metrolink and Amtrak transit services at a functional level so that riders can easily move between systems.
• Ensuring equitable access to transit, particularly in transit -oriented low -income neighborhoods.
• Supporting a resilient, zero-net community by designing a transit network that maximizes ease of use.
• Designing a transit network with a community focus that emphasizes efficiency, ease of use, safety, and convenience.
The pandemic significantly impacted public transportation throughout the country. The November 2024 ridecheck results show that the Beeline is back to 100 percent of 2019 ridership levels on its local routes, and ridership has continued to increase in 2025.
Metro’s NextGen study was not yet finalized in 2019, and its recommendations had a mixed impact on the City of Glendale and the Beeline. NextGen reduced bus service in East Glendale, an area that Metro has historically served, by discontinuing two routes and proposed Metro Micro, an Uber/Lyft type microtransit service, to replace the discontinued bus routes. Metro Micro was established within eight zones in the County, one of which included a significant portion of the City of Glendale, and was offered as a fare-free service for the first several years of operation.
While proposed as a replacement for discontinued bus routes, the major boarding and alighting stops within the Glendale Metro Micro zone are GCC and The Galleria/Americana at Brand. Both locations are already well-served by several Metro and Beeline routes.
The Beeline implemented several recommendations from the 2019 Transit Route Analysis , including the operation of Beeline service on Central Avenue and Metro service on Brand Boulevard, resulting in doubling the frequency of service from every 20 minutes to every 10 minutes at minimal cost, introducing a new Route 8 along Glendale Avenue (beginning at GTC and ending at GCC), improving the frequency of Route 4 and extending it to GTC, and cutting back Route 11 to serve Brand Boulevard only during peak hours. This study is more focused on assessing the impact of the pandemic on ridership and fine-tuning the bus network.
The Beeline Buzz Plan undertakes a detailed data collection and analysis process along with extensive public outreach to provide the City of Glendale with a comprehensive view of current fixed-route services and fact -based recommendations for service enhancements that promote internal and regional connectivity. The on-board survey and outreach efforts provide current input from today’s riders to serve as a foundation for strategies to improve service quality, the customer experience, and passenger satisfaction.
This executive summary describes ridership and performance of Beeline routes based on the 100 The Beeline Buzz Plan 2026 Executive Summary
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percent ridecheck conducted in November 2024, presents results of the on-board survey of Beeline riders, examines opportunities for enhanced agency coordination of local and regional services within the City of Glendale and nearby areas, describes extensive outreach efforts to Glendale residents, employees, and businesses and summarizes the results of these efforts, identifies service options for the Beeline, and presents the recommended service plan.
Ridership and Productivity
Table ES.1 presents ridership by route for weekdays, Saturday, and Sunday. Route 4 Glendale Transportation Center (GTC) – Glendale Galleria has the highest weekday ridership (1,037 boardings per weekday) and ranks second in Saturday and Sunday ridership. Route 1 GTC – Stocker Square is second in weekday ridership, with 931 boardings and leads in Saturday and Sunday ridership. Route 8 GTC – Glendale Community College (GCC) is the newest Beeline route (introduced in 1999) and is third in weekday ridership. Other all-day routes have ridership in the range of 480 to 750 boardings per day. Routes 11 (Metrolink Express GTC to Downtown Glendale) and 12 (Metrolink Express GTC to Downtown Burbank Station) are express routes serving the Metrolink station at the GTC and operate in the morning and afternoon peak periods only, with schedules timed to meet Metrolink trains. On an annualized basis, Beeline ridership is
1.57 million, with 1.51 million on local routes and 56,000 on the express routes. 1 Table ES.1
Beeline November 2024 Ridership by
Route and Day of Week
Route Weekday Saturday Sunday
Riders Rank Riders Rank Riders Rank
1 931 2 584 1 496 1
3 only (31 Saturday) 731 4 201 3 -- --
33 115 9 -- -- -- --
34 83 10 -- -- -- --
4 1,278 1 439 2 350 2
5 525 6 105 7 -- --
6 485 7 158 5 -- --
7 700 5 121 6 -- --
8 737 3 186 4 -- --
11 81 11 -- -- -- --
12 137 8 -- -- -- --
Total 5,803 -- 1,794 -- 846 --
Local Routes 5,585 -- 1,794 -- 846 --
Express Routes 218 -- -- -- -- --
Source: Ridecheck Data, November 2024
1 Route totals were annualized by multiplying weekday ridership by 255 weekdays per year, Saturday ridership by 52 Saturdays per year, and Sunday ridership by 52 Sundays per year. Beeline service does not operate on six holidays. No seasonal adjustment was made.
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It should be noted that Routes 3, 31, 33, and 34 are interrelated: Route 3 is the long route on weekdays only between the Glendale Galleria and Jet Propulsion Laboratory. Route 31 operates only on Saturday between the Galleria and La Crescenta.
Routes 33 and 34 are the La Cañada Flintridge shuttles, operated by the Beeline for the City of La Cañada Flintridge and branded differently. Route 33 connects La Crescenta with the Jet Propulsion Laboratory. Route 34 operates only around school bell times in the afternoon between La Cañada High School and La Crescenta.
Table ES.2 shows the change in Beeline ridership since the 2018 ridecheck. Fares are unchanged during this period. The comparison is challenging for two reasons: COVID significantly affected transit ridership at all transit systems, and there were several changes t o the Beeline transit network in 2019, including:
• Combining Routes 1 and 2 on Central Avenue and Brand Boulevard into a single route along Central Avenue;
• Discontinuing Route 32 (a short -line version of Route 3, providing additional weekday service between the Glendale Galleria and Glendale Community College); • Establishing a new Route 8 along Glendale Avenue.
Table ES.2
Beeline Percentage Changes in Ridership by
Route and Day of Week, 2018 to 2024
Route Weekday Saturday Sunday
1 +72% +152% +148%
2 -100% -100% -100%
3 (31 Saturday) -27% -12% --
32 -100% -- --
33 -46% -- --
34 -19% -- --
4 +23% +1% +22%
5 -20% -19% --
6 -3% -45% --
7 -11% -32% --
8 Began service in 2019
11 -57% -- --
12 -55% -- --
Total -4% +1% +19%
Local Routes 0% +1% +19%
Express Routes -56% -- --
Routes 1 and 2 -16% +13% +17%
Source: Ridecheck Data, 2024 and 2018
The good news in Table ES.2 is that local ridership (excluding the Metrolink Express routes) has returned to its 2018 level. Transit services built around the work commute (such as Metrolink and The Beeline Buzz Plan 2026 Executive Summary
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Routes 11 and 12) have been hit hardest in terms of ridership because many commuters still have the option of working at home for at least one day of the week.
Overall ridership has decreased by four percent on weekdays, increased by one percent on Saturday, and increased by 19 percent on Sunday. Ridership losses on Routes 3 and 7 may have resulted from the introduction of Route 8, since all these routes serve GCC (Route 8 is not shown on Table ES.2 or any of the percentage change tables because it began operation in 2019). The 2019 service changes increased the frequency on Route 4 to every 10 minutes on weekdays.
Table ES.3 shows service effectiveness in terms of passenger boardings per revenue hour, a common measure of productivity in the transit industry. Route 34 Montrose – La Cañada High School Shuttle (with only three trips at school bell times), Route 5 Pacific Community Center and Park – Hoover High School, and the new Route 8 GTC-GCC are the most productive routes on weekdays, while Route 4 GTC – Glendale Galleria is the most productive route on weekends.
The Metrolink Express routes have the lowest productivity. On an annualized basis, i.e., including all weekday, Saturday, and Sunday service, overall productivity is 20.9 passenger boardings per revenue hour.
As a general rule of thumb in assessing service effectiveness by means of passenger boardings per revenue hour on weekdays, 40 indicates a strong route, 20 is acceptable for a community route, and anything below 10 is suggests a need to examine the route more closely and restructure, change span of service or cancel service. The lowest productivity is seen on Route 11 Metrolink Express-GTC to Downtown Glendale on weekdays, with 6.8 boardings per revenue hour.
Table ES.3
Beeline 2024 Boardings per Revenue Hour by
Route and Day of Week
Route Weekday Saturday Sunday
B/RH Rank B/RH Rank B/RH Rank
1 14.6 8 13.3 2 11.3 2
3 (31 Saturday) 15.3 7 8.6 6 -- --
33 9.6 9 -- -- -- --
34 39.5 1 -- -- -- --
4 17.7 6 19.1 1 15.3 1
5 22.3 2 12.9 3 -- --
6 20.3 4 9.9 5 -- --
7 18.7 5 7.8 7 -- --
8 20.4 3 11.6 4
11 6.8 11 -- -- -- --
12 8.1 10 -- -- -- --
Total 16.7 -- 12.3 -- 12.7 --
Local Routes 17.5 -- 12.3 -- 12.7 --
Express Routes 7.5 -- -- -- -- --
*Routes 1 and 2 14.6 -- 13.3 -- 11.3 --
Source: Ridecheck Data, November 2024
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Percentage changes in Beeline boardings per revenue hour are similar to changes in ridership, with the exception of Route 4. Service levels doubled while ridership rose by only 28 percent since the 2018 ridecheck, resulting in decreased riders per revenue hours. The combined Routes 1 and 2 had similar changes in ridership and productivity.
The detailed ridecheck was the first major task undertaken in this study (November 2024). The Beeline counts overall ridership every month, and these counts reveal an increase in ridership of approximately 30 percent between November 2024 and November 2025, resulting in an average weekday ridership of 7,500 and weekday productivity of 21.7 riders per revenue hour.
On-board Survey Findings
Beeline riders are using transit primarily for school and work trips: 37 percent of all trips are work- related and 23 percent are school-related.
The City of Glendale naturally accounts for the overwhelming number of origins and destinations on Beeline buses. Approximately 72 percent of all trips with identifiable origins and destinations begin and end in Glendale. Trip origins in La Cañada Flintridge, La Crescenta Montrose, and Los Angeles also contribute to Beeline ridership. Metrolink and Amtrak riders from San Bernardino, Riverside, and Orange County travel through Union Station to work in Glendale. Metrolink also brings employees from as far away as Lancaster, Palmdale, and Oxnard to the Beeline on their work commute. Glendale Community College, the Glendale Galleria, the Americana at Brand, the Glendale Transportation Center, and various stops in downtown Glendale are major destinations for Beeline passengers.
Most riders get to or from the bus by walking (59 percent) and 32 percent of all riders transfer from another bus or a train. Forty percent of respondents are long- time Beeline riders, but 22 percent began using the system in the past six months.
The survey asked customers to select their first two choices from a list of various service improvements. The most common requests were additional weekend service (46 percent) and later evening service (44 percent).
Respondents reported factors that prevent greater use of the Beeline. Almost half of respondents Indicated that there were no factors, while 20 percent said that Beeline routes do not travel where they need to go and 15 percent reported that the Beeline does not travel when they need it.
Over 80 percent of all respondents carry smartphones, and a large majority in every age and income category measured have smartphones with them. Among respondents 62 years of age and older, 70 percent reported carrying a smart phone, compared to 57 percent in 2018 and 29 percent in 2013. Half of Beeline customers have used NextBus. NextBus use is least common among respondents 62 and older and among respondents 17 and under.
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NextBus/Google Maps was reported as the most common source currently for schedule information. In the future, customers prefer Google Transit as their source of information, followed by printed schedules and NextBus. Almost half (47%) of respondents pay for their fare with a Metro TAP card (38 percent continue to pay with cash), and 49 percent indicate that the TAP card is their preferred future mode of payment. 59 percent of respondents own a Metro TAP card, up from only 28 percent in 2019.
In terms of demographics, Beeline riders are most likely to be female . Almost 40 percent of Beeline riders report household incomes of under $20,000, but one-third of riders have household incomes above $40,000 and 59 percent live in a household with at least one vehicle. Riders are of all ages, with 37 percent under 25 and 18 percent age 62 and older. The most common ethnicity is Latino, but Latino riders do not constitute a majority of all riders.
Beeline riders are very pleased with the service. On a scale of one (poor) to four (great), respondents rate Beeline service at an average of 3. 52, a very high rating and close to 3.57 in 2018. The highest rated items are clean, safe buses and operator courtesy. The lowest ratings among all service elements are for availability of schedules (3.24), but even this score is respectable
Notable differences from previous surveys (2018, 2013, and 2008) include reliance on apps for schedule information, increased transfer activity with Metro routes, an increased share of newer passengers, decreased use of cash to pay fares, and changes in various demographic characteristics of riders.
Regional Transit Services in and near Glendale
Metro is the major provider of regional transit services connecting Glendale with other cities within Los Angeles County. Boardings on the one express and six local Metro bus routes in Glendale average almost 14,000 on weekdays, over 8,000 on Saturday, and almost 7,000 on Sunday. The most important Metro lines in terms of ridership within Glendale are Route 180 on Broadway, Central Avenue, and Los Feliz Boulevard. Route 92 on Brand Boulevard and Glenoaks Boulevard, Route 94 on San Fernando Road, Brand Boulevard, and Broadway, and Route 90 on Glendale Avenue, Cañada Boulevard, Montrose Avenue, and Foothill Boulevard. As noted earlier, Metro Micro also serves a large portion of Glendale.
The Los Angeles Department of Transportation (LADOT) operates two commuter express routes to/from downtown Los Angeles, Pasadena, and Burbank. LADOT also operates the Highland Park/Eagle Rock DASH that ends one block away from Glendale and connects to the Metro A rail line in Highland Park.
Burbank and Pasadena also operate local bus networks within their cities. There are limited connections in peak hours only between Pasadena and Beeline Route 3 at the Jet Propulsion Laboratory and between BurbankBus and Beeline Route 12 at the Burbank Rail station.
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Metrolink and Amtrak are also regional transit partners, and the Beeline is exploring ways to be notified in advance of Metrolink service changes so that it can adjust the Route 11 and Route 12 schedules.
Public Outreach
The outreach team developed a community survey to understand the priorities and preferences of both riders and nonriders. The survey, available in English, Spanish, Korean, and Armenian, was posted on-line from July 2025 to October 2025, gathering a total of 278 responses. A print and digital copy was made available at in-person events.
Sixty-one percent of outreach survey respondents rode a Beeline bus within the past year.
Shopping was the most common trip purpose, although respondents could choose more than one option based on their total trips. The most requested improvements by riders were later weekday service, later Saturday service, and additional Sunday service. Non-riders listed access to a car as the primary reason for not riding. The most requested improvements by non- riders included connections to places I want to go, more direct routes, and more frequent service.
In June 2025, the outreach team conducted four virtual focus group meetings with local and regional government partners, City staff and City Service Center staff, business associations, and transit partners. Focus group feedback highlighted improvements in frequency, coverage, public awareness, and regional coordination that could enhance Beeline service.
The outreach team conducted a series of bus rider intercepts and bus ride- alongs in Summer 2025. Staff engaged with riders and distributed fact sheets at the Glendale Transportation Center and the intersection of Glendale Avenue & Broadway. Outreach staff also boarded buses along two high ridership (Routes 1 and 4) and one low ridership (Route 6) routes.
The outreach team also conducted in-person community event pop-ups to broaden engagement and reach residents who may not participate through traditional meeting formats. The team staffed pop-ups at several high-visibility community events including:
• Glendale’s National Night Out (August 5, 2025)
• La Cañada Flintridge’s Music in the Park Concert Series (August 31, 2025) • City of Glendale Open House & Touch-a-Truck (October 18, 2025)
The outreach team hosted a Virtual Public Meeting to share project information and promote the community survey on Wednesday, August 20th from 6PM-7PM. The public comment discussion gathered 26 unique questions and comments from attendees that expressed a strong need for late-night, weekend, and holiday service. Attendees also desired improved access to various destinations such as Grand Park, Deukmejian Wilderness Park, Burbank Airport, and Glendale Galleria. Riders suggested better amenities such as real-time information, e-paper displays, and stop request buttons, alongside larger buses, new vehicles, and dedicated bus lanes. Overall, the feedback emphasizes expanded coverage, improved reliability, and enhanced rider experience.
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Two public meetings were held to present the project recommendations for the Glendale Beeline Buzz Plan. An in-person meeting was held in person at the Municipal Services Building (633 E Broadway, Room 106) on Wednesday, May 27th, from 6PM-8PM. A virtual meeting was held via Zoom on Thursday, May 28th, from 6PM -7PM. The project team provided an overview of the project, including information on the project goals, engagement and analysis to date, and short and long-term recommendations for improvements to the Beeline Bus network.
Outreach – Community Partners
The project team and Beeline staff met with several community partners, including:
• City of Burbank/Burbank Bus
• City of La Cañada Flintridge
• Glendale Community College
• Disney Imagineering
• Glendale Unified School District
• Beeline bus operators
These meetings helped us understand key issues and needs for transit from various perspectives, and this understanding supports many of the recommendations.
Outreach – Seniors in Senior Housing and GCC Students
The project team presented preliminary results to the Glendale City Council at its February 3 meeting. The Council directed the team to conduct additional outreach with senior citizens living in senior housing communities and with GCC students . City staff members fluent in English, Armenian, and Spanish took the lead in discussions with senior citizens at five locations and with GCC students at two locations. A total of 82 senior citizens and 37 GCC students offered comments.
Seniors are generally happy with Beeline service and appreciate the bus operators (with some exceptions). Greater frequency, free fares, and service to Glendale Adventist Hospital were mentioned by more than one senior. Non-riders want to learn more about the Beeline – routes, schedules, and how to ride – in advance of the day when they no longer drive. One respondent summarized the general feeling toward the Beeline: “The bus gives us the freedom to do things independently.”
GCC students expressed concerns about schedule reliability, especially on Route 8, and the need for later service on weekdays. Students appreciated the Beeline operators and noted that Beeline buses were clean and less crowded than Metro buses. The students are very interested in technical improvements related to bus tracking and interfacing with other apps.
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Recommendations
Working with Beeline personnel, the project team identified service options and developed recommendations for enhanced service, based on:
• R idership patterns revealed by the ridecheck
• P assenger preferences noted on the on-board survey
• R ider and non-rider needs and preferences gathered through the public outreach process • D iscussions with Beeline staff, including a daylong meeting with bus operators as they reported for and signed out of their shifts
• D iscussions with neighboring cities, transit agencies, and personnel at major ridership generators.
Concepts underlying the recommendations include a focus on the City of Glendale, the Beeline as a wise steward of resources, extended service hours, coordination with our regional partners, coordination with our municipal and business partners, and anticipation of future transit projects.
Recommendations include short -term improvements (within the next year) and longer -term improvements (in 2 to 5 years).
Short-Term Recommendations (within One Year)
• Add a Bus on Route 8 -Glendale Avenue on Weekday Afternoons to Improve On - time Performance. The additional bus will also improve the headway to 15 or 20 minutes between 12:40 and 4:40 pm.
• GTC – Glendale Civic Center Connection
This proposal would extend Route 11 from its current end at Monterey & Brand to the Glendale Civic Center.
• Add Midday Service on Route 12
The recommendation is to provide midday service on Route 12 to serve San Fernando Road and Flower Street in response to requests from local businesses in the area, and to connect with Metro and BurbankBus routes at the Burbank station. Peak-period service will still be timed to meet trains, but midday service does not need to meet trains.
• Add Another PM trip on Route 34-La Cañada High School at Bell Time The recommendation is to convert a Route 33 trip to a Route 34 trip - this can be done at no cost and with no impact to Route 33 riders.
• Weekend Evening Service Pilot Project
This recommendation proposes a pilot project to provide evening service on Friday and Saturday nights until 10:15 pm on Routes 1 through 8. Expectations regarding ridership and productivity would be set before implementation and the success of the pilot project could be measured in six to twelve months against expected performance.
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• Sunday Service Pilot Project
Only Routes 1 and 4 operate on Sunday, and ridership on these routes is approximately 80 to 85 percent of Saturday ridership. This pilot project would add Sunday service on Routes 31 and 8, the next-busiest Saturday routes. As proposed with the evening service, expectations regarding ridership and productivity would be set before implementation and the success of the pilot project could be measured in six to twelve months against expected performance.
• Reduced Student Fares. The recommendation is for the Beeline to explore funding opportunities for a pilot study of reduced fares for K through 12 students in Glendale.
• Counting Passengers on Beeline Buses . The recommendation is to purchase Automatic Passenger Counters to ensure accurate counts of both boarding and alighting passengers on all trips.
Medium-Term Recommendations (Two to Five Years)
• Weekday Evening Service Pilot Project. If the short-term pilot project to provide evening service on Friday and Saturday nights is successful, the Beeline may wish to implement a weekday evening pilot (Monday through Thursday) on Routes 1 through 8. GCC has night classes on Monday through Thursday nights at the Verdugo campus and the Garfield campus that are not served by the current schedule. As with the weekday evening pilot, expectations regarding ridership and productivity would be set before implementation and the success of the pilot project could be measured in six to twelve months against expected performance.
• Connecting GCC Campuses (recommended for further study). GCC has requested a bus route connecting its Verdugo and Garfield campuses. The project team explored route reconfigurations that could achieve a direct connection, but all possibilities would either be too costly or inconvenience current passengers. No recommendation for connecting the campuses is made in this study. The current connection via a transfer between Routes 4 and 8 is less appealing than a direct connection, but both routes operate frequently.
Ridership and cost impacts of the near -term and mid-term recommendations are presented in Table ES.4. Detailed impacts of each proposal are included in Chapter 6.
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Table ES.4
Annual Impacts of Recommendations
Annual Impacts on
Route Recommendation Ridership Revenue Operating Net Op. Revenue Cost Cost Hours
NEAR--TERM RECOMMENDATIONS (within 1 year)
Annual Total Weekday 58,586 $10,052 $872,223 $862,172 7,519 Annual Total Saturday 18,148 $11,306 $427,468 $416,162 3,685 Annual Total Sunday 15,093 $9,403 $237,962 $228,559 2,051 Annual Total 91,827 $30,761 $1,537,653 $1,506,893 13,256 MID-TERM RECOMMENDATIONS (2-5 years)
Annual Total 53,648 $33,422 $1,222,534 $1,189,111 10,539
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Glendale Beeline
The Beeline Buzz Plan 2026
Chapter 1: Introduction
The Glendale Beeline operates seven local and two express routes in the City of Glendale and the surrounding area. Figure 1.1 is a map of the weekday Beeline bus network and other transit services in and near Glendale.
Figure 1.1
Glendale Beeline and Other Transit Routes in and through Glendale
Through detailed data collection and analysis and extensive public outreach, this report provides the City of Glendale with a comprehensive view of current fixed- route services in and near
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Glendale and recommendations for service enhancements that promote internal and regional connectivity. In addition, the on-board survey and the outreach efforts provide current input from today’s riders to serve as a foundation for strategies to improve service quality, the customer experience, and passenger satisfaction. Specific purposes of this study include:
• Understanding the post-pandemic transit environment at the local, regional, and national levels
• Improving multimodal connections for residents, employees, and visitors in Glendale and surrounding areas while ensuring that the proposed transit network can serve as a sound foundation for future growth and change.
• Integrating Beeline, La Cañada Flintridge ( LCF) Shuttles, BurbankBus, Metro bus (including the future NoHo – Pasadena BRT), Metrolink and Amtrak transit services at a functional level so that riders can easily move between systems.
• Ensuring equitable access to transit, particularly in transit -oriented low -income neighborhoods.
• Supporting a resilient, zero-net community by designing a transit network that maximizes ease of use.
• Designing a transit network with a community focus that emphasizes efficiency, ease of use, safety, and convenience.
The pandemic significantly impacted public transportation throughout the country. Essential workers who needed to be at their worksites continued to use transit but most workers and students at all levels worked and studied from home. Post-pandemic transit ridership increased across the country as well as in Glendale. The American Public Transportation Association estimates that transit ridership nationwide is at 85 percent of pre-pandemic levels. The November 2024 ridecheck results show that the Beeline is at 100 percent of 2019 ridership levels on its local routes, and ridership has continued to increase in 2025.
This Beeline Buzz Plan undertakes a detailed data collection and analysis process along with extensive public outreach to provide the City of Glendale with a comprehensive view of current fixed-route services and fact -based recommendations for service enhancements that promote internal and regional connectivity. The on-board survey and outreach efforts provide current input from today’s riders to serve as a foundation for strategies to improve service quality, the customer experience, and passenger satisfaction.
Chapter 2 describes ridership and performance of Beeline routes based on the 100 percent ridecheck conducted in November 2024 . Chapter 3 presents detailed results of the on-board survey of Beeline riders. Chapter 4 identifies local and regional services within the City of Glendale and nearby areas and examines opportunities for enhanced agency. Chapter 5 describes the outreach efforts to Glendale residents, employees, and businesses and summarizes the results of these efforts . Chapter 6 identifies service options for the Beeline , and presen ts the recommended service plan.
Glendale Beeline
The Beeline Buzz Plan 2026
Chapter 2: Route Profiles
2.0 Introduction
Chapter 2 presents the ridership and productivity analysis of the November 2024 Beeline ridecheck, with additional ridechecks for missed or incomplete assignments completed in January 2025. This evaluation includes an analysis of ridership by route, direction, time of day, and route segment. Route effectiveness or productivity, measured by boardings per revenue hour, is also considered by direction, route segment, and time of day. Route efficiency is analyzed in terms of subsidy per boarding and farebox recovery ratio (the ratio of operating revenue to operating cost) at the route level. Schedule adherence is also analyzed, along with actual versus scheduled running times by route, direction, time of day, and segment.
Section 2.1 summarizes findings related to ridership, productivity, levels of service, and cost efficiency at the route level. Section 2.2 contains route profiles. These profiles report frequency, span of service, operating and performance data, financial data, and detailed route segment ridership and productivity for each route, including:
• Route description, including major corridors, stops, and destinations; • Schedule, including days of operation, service spans, and frequency; • Operating and productivity data, (ridership and passengers per revenue hour); • Ridership trends since 2018;
• Overcrowded segments (35 or more riders) and maximum loads; • S ubsidy per passenger and schedule adherence ranking among all Beeline routes; • Assessment of route performance and trends.
Appendix A Ridecheck Results (under separate cover) provides all the data collected during the ridecheck in voluminous detail, including ons and offs by stop for each trip and times at each timepoint for each trip. As with any data collection effort, the data can be used in answering all types of questions that will arise regarding Beeline service.
2.1 Overall Findings
Table 2.1 presents ridership by route for weekdays, Saturday, and Sunday. Route 4 Glendale Transportation Center (GTC ) – Glendale Galleria has the highest weekday ridership (1,037 boardings per weekday) and ranks second in Saturday and Sunday ridership. Route 1 GTC – Stocker Square is second in weekday ridership, with 931 boardings and leads in Saturday and Sunday ridership. Route 8 GTC – Glendale Community College (GCC) is the newest Beeline route (introduced in 1999) and is third in weekday ridership. Other all-day routes have ridership in the range of 480 to 750 boardings per day. Routes 11 (Metrolink Express GTC to Downtown Glendale) and 12 (Metrolink Express GTC to Downtown Burbank Station) are express routes serving the Metrolink station at the GTC and operate in the morning and afternoon peak periods only, with schedules timed to meet Metrolink trains. On an annualized basis, Beeline ridership is
1.57 million, with 1.51 million on local routes and 56,000 on the express routes. 1 1 Route totals were annualized by multiplying weekday ridership by 255 weekdays per year, Saturday ridership by 52 Saturdays per year, and Sunday ridership by 52 Sundays per year. Beeline service does not operate on six holidays. No seasonal adjustment was made.
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Table 2.1
Beeline 2024 Daily Ridership by
Route and Day of Week
Route Weekday Saturday Sunday
Riders Rank Riders Rank Riders Rank
1 931 2 584 1 496 1
3 only (31 Saturday) 731 4 201 3 -- --
33 115 9 -- -- -- --
34 83 10 -- -- -- --
4 1,278 1 439 2 350 2
5 525 6 105 7 -- --
6 485 7 158 5 -- --
7 700 5 121 6 -- --
8 737 3 186 4 -- --
11 81 11 -- -- -- --
12 137 8 -- -- -- --
Total 5,803 -- 1,794 -- 846 --
Local Routes 5,585 -- 1,794 -- 846 --
Express Routes 218 -- -- -- -- --
Source: Ridecheck Data, November 2024
It should be noted that Routes 3, 31, 33, and 34 are interrelated: Route 3 is the long route on weekdays only between the Glendale Galleria and Jet Propulsion Laboratory. Route 31 operates only on Saturday between the Galleria and La Crescenta.
Routes 33 and 34 are the La Cañada Flintridge shuttles, operated by the Beeline for the City of La Cañada Flintridge and branded differently. Route 33 connects La Crescenta with the Jet Propulsion Laboratory. Route 34 operates only around school bell times in the afternoon between La Cañada High School and La Crescenta.
Figure 2.1 shows Beeline boardings by stop on weekdays. The busiest stops are in downtown Glendale or at specific activity locations ( such as Glendale Community College, Glendale Transportation Center, Hoover High School, La Cañada High School, Burbank Metrolink Station).
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Figure 2.1
Beeline Boardings by Stop on Weekdays
Table 2.2 shows the change in Beeline ridership since the 2019 Transit Route Analysis. Fares are unchanged during this period. The comparison is challenging for two reasons: COVID significantly affected transit ridership at all transit systems, and there were several changes to the Beeline transit network, including:
• Combining Routes 1 and 2 on Central Avenue and Brand Boulevard into a single route along Central Avenue;
• Discontinuing Route 32 (a short -line version of Route 3, providing additional weekday service between the Glendale Galleria and Glendale Community College); • Establishing a new Route 8 along Glendale Avenue.
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The good news in Table 2.2 is that local ridership (excluding the Metrolink Express routes) has returned to its 2018 level. Transit services built around the work commute (such as Metrolink) have been hit hardest in terms of ridership because many commuters still have the option of working at home.
Overall ridership has decreased by four percent on weekdays, increased by one percent on Saturday, and increased by 19 percent on Sunday. Ridership losses on Routes 3 and 7 may have resulted from the introduction of Route 8, since all these routes serve GCC (Route 8 is not shown on Table 2.2 or any of the percentage change tables because it began operation in November 2020, along with other recommendations from the Transit Route Analysis). The 2020 service changes increased service levels on Route 4.
Weekday ridership decreased on the La Cañada Shuttles Route 33 La Crescenta - JPL (-46 percent) and Route 34 La Crescenta - La Cañada High School (-19 percent).
Table 2.2
Beeline Percentage Changes in Ridership by
Route and Day of Week, 2018 to 2024
Route Weekday Saturday Sunday
1 +72% +152% +148%
2 -100% -100% -100%
3 (31 Saturday) -27% -12% --
32 -100% -- --
33 -46% -- --
34 -19% -- --
4 +23% +1% +22%
5 -20% -19% --
6 -3% -45% --
7 -11% -32% --
11 -57% -- --
12 -55% -- --
Total -4% +1% +19%
Local Routes 0% +1% +19%
Express Routes -56% -- --
Routes 1 and 2 -16% +13% +17%
Source: Ridecheck Data, 2024 and 2018
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Table 2.3 shows service effectiveness in terms of passenger boardings per revenue hour, a common measure of productivity in the transit industry. Route 34 Montrose – La Cañada High School Shuttle, Route 5 Pacific Community Center and Park – Hoover High School, and the new Route 8 GTC-GCC are the most productive routes on weekdays, while Route 4 GTC – Glendale Galleria is the most productive route on weekends . Productivity is highest on weekdays and lowest on Saturday. The Metrolink Express routes have the lowest productivity. On an annualized basis, i.e., including all weekday, Saturday, and Sunday service, overall productivity is 20.9 passenger boardings per revenue hour.
As a general rule of thumb in assessing service effectiveness by means of passenger boardings per revenue hour on weekdays, 40 indicates a good route, 20 is acceptable for a community route, and anything below 10 is suggests a need to examine the route more closely and restructure, change span of service or cancel service. The lowest productivity is seen on Route 11 Metrolink Express-GTC to Downtown Glendale on weekdays, with 6.8 boardings per revenue hour.
Table 2.3
Beeline 2024 Boardings per Revenue Hour by
Route and Day of Week
Route Weekday Saturday Sunday
B/RH Rank B/RH Rank B/RH Rank
1 14.6 8 13.3 2 11.3 2
3 (31 Saturday) 15.3 7 8.6 6 -- --
33 9.6 9 -- -- -- --
34 39.5 1 -- -- -- --
4 17.7 6 19.1 1 15.3 1
5 22.3 2 12.9 3 -- --
6 20.3 4 9.9 5 -- --
7 18.7 5 7.8 7 -- --
8 20.4 3 11.6 4
11 6.8 11 -- -- -- --
12 8.1 10 -- -- -- --
Total 16.7 -- 12.3 -- 12.7 --
Local Routes 17.5 -- 12.3 -- 12.7 --
Express Routes 7.5 -- -- -- -- --
Routes 1 and 2 14.6 -- 13.3 -- 11.3 --
Source: Ridecheck Data, November 2024
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Table 2.4 shows the change in Beeline boardings per revenue hour since the 2018 ridecheck.
Percentage changes are generally similar to changes in ridership, since there have been only minor changes in revenue hours on most routes . The major exceptions are Route 4, where weekday revenue hours of service doubled between 2018 and 2024, and the combined Route 1 and 2 where weekend revenue hours increased by 25 percent . The decline in boardings per revenue hour is related to the pandemic, since expected ridership increases were interrupted. If ridership continues to recover, boardings per revenue hour can be expected to increase.
Table 2.4
Beeline Percentage Changes in Boardings per Revenue
Hour by Route and Day of Week, 2018 to 2024
Route Weekday Saturday Sunday
1 -21% +1% -2%
2 -100% -100% -100%
3 (31 Saturday) -28% -12% --
32 -100% -- --
33 -46% -- --
34 +8% -- --
4 -38% -32% -17%
5 -20% -20% --
6 -3% -47% --
7 -11% -35% --
11 -57% -- --
12 -53% -- --
Total -22% -22% -11%
Local Routes -20% -22% -11%
Express Routes -55% -- --
Routes 1 and 2 -20% -9% -8%
Source: Ridecheck Data, 2024 and 2018
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Table 2.5 shows overall schedule adherence for each route, as measured at each timepoint on each trip. Schedule adherence is defined as no more than one minute early (to allow for minor variations among watches) and no more than five minutes late at a given timepoint along the route. This detailed measure at each timepoint, a more accurate reflection of how riders view on- time performance, produces results in the 60 to 70 percent range for most transit agencies.
Schedule adherence ranges from a low of 65.6 percent weekdays on Route 1 to a high of 91.9 percent weekdays on Route 6. More crowded and longer routes usually have more difficulty keeping to schedule, explaining the low schedule adherence for Routes 3 and 7. Weekday schedule adherence is 81.9 percent on all routes.
Table 2.5
Beeline Schedule Adherence
Route Weekday Saturday Sunday
1 86.1% 92.2% 84.5%
3 (31 Saturday) 67.4% 74.3% --
33 85.6% -- --
34 95.0% -- --
4 82.6% 73.2% 89.5%
5 80.9% 76.9% --
6 84.8% 65.2% --
7 82.5% 88.4% --
8 59.8% 74.3%
11 87.0% -- --
12 82.7% -- --
Total 79.6% 79.4% 87.9%
Local Routes 79.1% 79.4% 87.9%
Express Routes 84.4% -- --
Source: Ridecheck Data, November 2024
Schedule adherence is best on Sundays, when only two routes are operating. Overall schedule adherence is 80 percent on weekdays, 79 percent on Saturday and 88 percent on Sunday. Route 11 is best on weekdays, while the longer routes (especially Routes 3 and 8) are lowest. Route 1 is best on Saturday with 92 percent on-time. Route 4 is best on Sunday with 90 percent.
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Table 2.6 shows the change in Beeline schedule adherence since the 201 8. To avoid confusion, changes are expressed in percentage point differential; for example, an increase from 90 to 95 percent is shown as +5.0. Schedule adherence decreased by 2.2 percentage points on weekdays, 4.4 percentage points on Saturday, and 7.9 percentage points on Sunday. A common cause of decreased schedule adherence is an increase in traffic, which has occurred post-COVID.
The biggest improvement in on-time performance is on Route 1 weekdays; Route 1 changed from operating on Brand Boulevard in one direction to operating on Central Avenue in both directions.
Routes 7 and 11 also improved in terms of schedule adherence.
Table 2.6
Beeline Changes in Schedule Adherence by Route and
Day of Week, 2018 to 2024 (in Percentage Points)
Route Weekday Saturday Sunday
1 +20.5% +3.7% -11.2%
3 (31 Saturday) -12.2% -11.5% --
33 +3.4%
34 +8.6%
4 -2.4% -7.4% -7.0%
5 -10.8% -17.5% --
6 -7.1% -15.9% --
7 +13.2% +11.6% --
11 +12.9% -- --
12 -2.9% -- --
Total -2.2% -4.4% -7.9%
Local Routes -2.8% -4.4% -7.9%
Express Routes +3.1% -- --
Routes 1 and 2 +8.8% +5.8% -10.7%
Source: Ridecheck Data, 2024 and 2018
2.2 Route Profiles
Route profiles on the following pages summarize a great deal of data for the individual routes.
Each route profile includes a description of the route, headway and span of service, passenger boardings, route productivity, ridership, trends since 2018, overcrowded segments (35 or more passengers on board), major stops (at least 50 boardings or alightings), maximum load points, rankings of subsidy per passenger and schedule adherence, and a brief assessment of each route’s performance and trends.
Each route profile includes a route map, a graph of boardings, alightings, and passenger loads along the route on an average weekday, and performance charts highlighting individual route performance compared to other routes
The route profiles provide information regarding passengers per revenue hour, a key performance variable used in evaluating transit routes.
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Route 1 Glendale Transportation Center (GTC) to Stocker Square
Route 1 GTC to Stocker via Central Avenue serves
the Central Avenue corridor in downtown Glendale.
Route 1’s purpose s are to serve the residential,
office, and retail corridors in and near downtown
and to connect downtown with Metrolink rail service
at GTC throughout the day and on weekends. In
2018, southbound service was rerouted from Brand
Boulevard to Central Avenue, which now is served
by Route 1 in both directions.
Major destinations : The Glendale Galleria,
Americana at Brand, other stores and offices in
downtown, Dignity Health- Glendale Memorial
Hospital, and GTC.
Headway generally 10 minutes weekdays and
weekends
Service span 5:50 am to 7:45 pm weekdays
9:00 am to 6:24 pm weekends
Ridership 931 weekdays (2
nd of 11 routes)
584 Saturday (1st of 7 routes)
496 Sunday (1st of 2 routes)
Trend +72% weekday since 2018 (-16% compared to Routes 1 and 2 in 2018) + 152% Saturday (+13% compared to 1 and 2)
+ 148% Sunday (+17% compared to 1 and 2)
Major stops Central & Broadway, GTC, Central & Americana, Central & Stocker , Central & Milford, Stocker & Brand, Central & Arden
Productivity 14.6 boardings per revenue hour weekdays (8 th of 11 routes)
13.3 Saturday (2nd of 7 routes)
11.3 Sunday (2nd of 2 routes)
Overcrowded segments none
Maximum load 12 on four northbound and two southbound trips Schedule adherence 86.1% weekdays (3rd of 11 routes)
92.2% Saturday (1st of 7 routes)
84.5% Sunday (2nd of 2 routes)
Running time analysis Adequate on all days
Route 1 positives Provides circulation through downtown Glendale and connections to GTC Weekend ridership has increased since 2018
Schedule adherence has increased notably – one reason is no longer operating on Brand Boulevard
Route 1 negatives Productivity is below the system average Does not connect with residential neighborhoods
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0 50
100
150
200
250
300
350
Route 1 Northbound - Avg. Wkday
Ons Offs On Board
0 50
100
150
200
250
300
Route 1 Southbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
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Route 3 Glendale Galleria to Jet Propulsion Laboratory (weekdays) Route 31 Glendale Galleria to La Crescenta (Saturday)
Route 3 operates between Brand Boulevard &
Broadway in downtown Glendale and the Jet
Propulsion Laboratory (JPL) in La Cañada
Flintridge. Route 3 has multiple functions. A
primary purpose is to connect downtown with
Glendale Community College (GCC). Connections
to Montrose, far north Glendale, La Cañada
Flintridge and JPL are also important. On Saturday,
this route operates between downtown Glendale
and La Crescenta as Route 31.
Route 3 is the longest Beeline route. Routes 33 and
34 (La Cañada Flintridge shuttles that complement
Route 3 service along Foothill Boulevard on
weekdays) are analyzed separately.
Major destinations : GCC, downto wn Glendale,
Civic Center, Montrose/La Crescenta, Foothill
Boulevard corridor, JPL.
Headway every 30 to 45 minutes, with more frequent service during the AM peak on weekdays; 25 minutes on Saturday
Service span 5:11 am to 9:10 pm weekdays
9:10 am to 6:00 pm Saturday
Ridership 731 weekdays (4
th of 11 routes)
201 Saturday (3rd of 7 routes)
Trend - 27% weekday since 2018 (some riders switched to the new Route 8) - 12% Saturday
Major stops Glendale & Broadway, Verdugo & Glendale College, Harvard & Louise
Productivity 15.3 boardings per revenue hour weekdays (7 th of 11 routes)
8.6 Saturday (6th of 7 routes)
Overcrowded segments NB 8:30 am: Foothill & opp, Briggs – Foothill & Cornishon Maximum load 41 on 8:30 am NB trip at Foothill & opp, Briggs Schedule adherence 67.4% weekdays (10th of 11 routes)
74.3% Saturday (3rd of 7 routes)
Running time analysis Needs more running time northbound on weekdays for most of the day.
Route 3 positives Only route connecting downtown Glendale, GCC, La Crescenta/Montrose and La Cañada Flintridge
Connects major Beeline destinations: downtown Glendale and GCC Route 3 negatives Ridership continues to decline, although the introduction of Route 8 in 2018 is partly responsible
Schedule adherence issues (generally an issue on longer routes)
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-12
0 20
40 60
80 100
120
140
160
180
200
WB Harvard & FS Louise
NB Brand & FS Harvard
EB Broadway & FS Brand
EB Broadway & FS Louise
EB Broadway & FS Jackson
NB Glendale & FS Broadway
NB Glendale & FS Wilson
NB Glendale & NS California
NB Glendale & FS Lexington
NB Glendale & NS Doran
NB Glendale & FS Monterey
NB Glendale & FS Glenoaks
NB Glendale & NS Verdugo
NB Verdugo & NS Calle…
NB Verdugo/FS Civic Aud.…
NB Verdugo & NS Verdugo…
NB Verdugo & NS Kirkby
NB Verdugo & NS Crestmont
NB Verdugo & FS Bara
NB Verdugo & NS Fern
NB Verdugo & opp. Glorietta
NB Verdugo & FS Oakwood
NB Verdugo & NS Bagdad
NB Verdugo & NS Glencoe
NB Verdugo & FS El Cino
NB Verdugo & NS Sunview
WB Honolulu & opp. Market
WB Honolulu & NS…
WB Honolulu & FS Rosemont
WB Honolulu & NS La…
NB La Crescenta & NS…
NB La Crescenta & NS…
NB La Crescenta & FS Altura
NB La Crescenta & NS…
NB La Crescenta & FS Mary
EB Foothill & FS Raymond
EB Foothill & FS Rosemont
EB Foothill & opp. Briggs
EB Foothill & FS Oceanview
EB Foothill & FS La…
EB Foothill & NS Palm
EB Foothill & FS Hillard
EB Foothill & NS Alta…
EB Foothill & opp. Lasheart
EB Foothill & FS Cornishon
EB Foothill & NS Chevy…
EB Foothill & NS Beulah
EB Foothill & FS…
EB Foothill & FS Oakwood
EB Foothill & FS Gould
EB Foothill & FS Crown
NB Oak Grove & FS Foothill
Jet Propulsion Laboratory
Route 3 Only Northbound - Avg. Wkday
Ons Offs On Board
0 20
40 60
80 100
120
140
160
Jet Propulsion Laboratory
SB Oak Grove & NS Foothill
WB Foothill & NS Crown
WB Foothill & NS Vineta
WB Foothill & FS Gould
WB Foothill & NS Rinetti
WB Foothill & FS Oakwood
WB Foothill & FS…
WB Foothill & FS Angeles…
WB Foothill & NS Hill
WB Foothill & NS Cornishon
WB Foothill & FS La Canada
WB Foothill & NS Indiana
WB Foothill & FS Alta Canyada
WB Foothill & NS Hillard
WB Foothill & FS Palm
WB Foothill & NS La Canada…
WB Foothill & FS Oceanview
WB Foothill & FS Briggs
WB Foothill & FS Rosemont
WB Foothill & NS Raymond
SB La Crescenta & FS Mary
SB La Crescenta & NS Prospect
SB La Crescenta & FS Altura
SB La Crescenta & NS Montrose
SB La Crescenta & NS Piedmont
EB Honolulu & FS La Crescenta
EB Honolulu & FS Rosemont
EB Honolulu & NS Las Palmas
EB Honolulu & NS Oceanview
SB Verdugo & FS Honolulu
SB Verdugo & NS Sunview
SB Verdugo & NS Oceanview
SB Verdugo & NS Glencoe
SB Verdugo & FS Oakwood
SB Verdugo & NS Glorietta
SB Verdugo & FS Fern
SB Verdugo & FS Opechee
SB Verdugo & opp. Crestmont
SB Verdugo & FS Kirkby
SB Verdugo FS Glendale…
SB Verdugo & FS Mountain
SB Glendale & FS Verdugo
SB Glendale & NS Glenoaks
SB Glendale & FS Monterey
SB Glendale & FS Doran
SB Glendale & FS Lexington
SB Glendale & FS California
SB Glendale & NS Wilson
SB Glendale & NS Broadway
SB Broadway & FS Jackson
WB Harvard & FS Louise
Route 3 Only Southbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-13
Route 33 La Cañada Flintridge (LCF) Shuttle: Montrose to JPL
Route 33 is the LCF shuttle that operates between
Montrose Avenue & Waltonia Drive and the Jet
Propulsion Laboratory. The purposes of this route
are to provide service to La Cañada Flintridge
residents along Foothill Boulevard and to provide
service to JPL.
Major destinations: Montrose/La Crescenta, JPL, La
Cañada High School and other schools along the
route.
Headway 40-50 minutes weekdays
Service span 8:27 am to 6:20 pm weekdays
Ridership 115 weekdays (9
th of 11 routes)
Trend -4 6% since 2018, the steepest
decline on any Beeline local route
Major stops Oak Grove & Foothill at La Cañada
High School dismissal time (36 total
boardings in both directions combined – students arriving early get on the EB Route 33 and ride through JPL).
Productivity 9.6 boardings per revenue hour weekdays (9 th of 11 routes), lowest among local
routes
Overcrowded segments None
Maximum load 36 on 3:24 pm WB trip at Oak Grove & Foothill Schedule adherence 85.6% (4th of 11 routes) weekdays
Running time analysis Adequate in both directions
Route 33 positives Provides additional service along Foothill Boulevard corridor Route 33 negatives Low ridership and productivity other than at school bell times Sharp decline in ridership since 2018
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-14
0 5
10 15
20 25
30 35
40 WB Montrose &
FS Waltonia
(layover)
WB Montrose &
NS Oceanview
EB Foothill & FS
Oceanview
EB Foothill & FS
La Canada Plaza
EB Foothill & NS
Palm
EB Foothill & FS
Hillard
EB Foothill & NS
Alta Canyada
EB Foothill &
opp. Lasheart
EB Foothill & FS
Cornishon
EB Foothill & NS
Chevy Chase
EB Foothill & NS
Beulah
EB Foothill & FS
Commonwealth
EB Foothill & FS
Oakwood
EB Foothill & FS
Gould
EB Foothill & FS
Crown
NB Oak Grove &
FS Foothill
Jet Propulsion
Laboratory
Route 33 Eastbound - Avg. Wkday
Ons Offs On Board
0 10
20 30
40 50
60 70
Jet Propulsion
Laboratory
WB Oak Grove & NS
Foothill
WB Foothill & NS Crown
WB Foothill & NS Vineta
WB Foothill & FS Gould
WB Foothill & NS Rinetti
WB Foothill & FS
Oakwood
WB Foothill & FS
Commonwealth
WB Foothill & FS
Angeles Crest Hwy
WB Foothill & NS Hill
WB Foothill & NS
Cornishon
WB Foothill & FS La
Canada
WB Foothill & NS
Indiana
WB Foothill & FS Alta
Canyada
WB Foothill & NS Hillard
WB Foothill & FS Palm
WB Foothill & NS La
Canada Plaza
WB Ocean View NS
Montrose
WB Ocean View NS
Honolulu
NB Verdugo & NS
Honolulu
WB Montrose & FS
Waltonia (layover)
Route 33 Westbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-15
Route 34 La Cañada Flintridge (LCF) Shuttle: Montrose to La Cañada High School
Route 34 operates three afternoon trips per da y
between Montrose Avenue & Waltonia Drive and
La Cañada High School. The purpose of this route
is to serve students at the high school at afternoon
bell times.
Major destinations : La Cañada High School,
Montrose/La Crescenta, Foothill Boulevard
corridor.
Headway Approximately 60 minutes
Service span 2:03 pm to 5:00 pm weekdays
Ridership 83 weekdays (10
th of 11 routes)
Trend - 19% since 2018
Major stops La Cañada High School
Productivity 28.1 boardings per revenue hour
weekdays (1
st of 12 routes)
Overcrowded segments W B 3:22 pm: La Cañada High School – Foothill & Angeles Crest Hwy
Maximum load 60 on 3:22 pm SB trip at La Cañada High School Schedule adherence 95.0%, 1st of 12 routes weekday
Running time analysis Adequate in both directions
Route 34 positives P roductive route with one of the highest loads on a single trip of any route Limited service in line with its purpose to take La Cañada High School students home in the afternoon
Excellent schedule adherence
Route 34 negatives Ridership has decreased since 2018
Morning trips were operated in the past, but had very low ridership, suggesting that most parents drop their children at school in the morning
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-16
0 1
2 3
4 5
6 7
8 9
10 WB Montrose & FS
Waltonia (layover)
WB Montrose & NS
Oceanview
EB Foothill & FS
Oceanview
EB Foothill & FS La
Canada Plaza
EB Foothill & NS Palm
EB Foothill & FS Hillard
EB Foothill & NS Alta
Canyada
EB Foothill & opp.
Lasheart
EB Foothill & FS Cornishon
EB Foothill & NS Chevy
Chase
EB Foothill & NS Beulah
EB Foothill & FS
Commonwealth
EB Foothill & FS Oakwood
EB Foothill & FS Gould
EB Foothill & FS Crown
La Canada High
Route 34 Eastbound - Avg. Wkday
Ons Offs On Board
0 10
20 30
40 50
60 70
80 La Canada High
WB Foothill & NS Vineta
WB Foothill & FS Gould
WB Foothill & NS Rinetti
WB Foothill & FS
Oakwood
WB Foothill & FS
Commonwealth
WB Foothill & FS
Angeles Crest Hwy
WB Foothill & NS Hill
WB Foothill & NS
Cornishon
WB Foothill & FS La
Canada
WB Foothill & NS
Indiana
WB Foothill & FS Alta
Canyada
WB Foothill & NS Hillard
WB Foothill & FS Palm
WB Foothill & NS La
Canada Plaza
WB Ocean View NS
Montrose
WB Ocean View NS
Honolulu
NB Verdugo & NS
Honolulu
WB Montrose & FS
Waltonia (layover)
Route 34 Westbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-17
Route 4 Glendale Transportation Center (GTC) to Glendale Galleria
Route 4 operates seven days a week between the
GTC and the Glendale Galleria via Chevy Chase
Drive, Broadway, Harvard Street, and Central
Avenue. The route serves transit -oriented
neighborhoods east of downtown, connecting them
with the Galleria and GTC.
Major destinations: Glendale Galleria, Americana at
Brand, GCC Garfield campus, Glendale Civic
Center, the Central Library, Roosevelt Middle
School, Dignity Health-Glendale Memorial Hospital,
and GTC
Headway Generally 10 minutes weekday
20 minutes weekends
Service span 5:56 am to 6:48 pm weekdays
9:00 am to 5:19 pm weekends
Ridership 1, 278 weekdays (1
st of 11 routes)
439 Saturday (2nd of 7 routes)
350 Sunday (2nd of 2 routes)
Trend +23% since 2018 weekdays
+ 1% Saturday
+ 22% Sunday
Major stops Chevy Chase & Garfield; Broadway & Glendale; Chevy Chase & Carlton; Chevy Chase & Boynton; Brand & Harvard; Chevy Chase & Adams;
Productivity 17.7 boardings per revenue hour weekdays (6 th of 11 routes)
19.1 Saturday (1st of 7 routes)
15.3 Sunday (1st of 2 routes)
Overcrowded segments N B 7:49 am: Chevy Chase & Garfield to Chevy Chase & Maple Maximum load 37 on 7:49 am NB trip at Chevy Chase & Garfield
Schedule adherence rank 82.6% weekdays (7
th of 11 routes)
73.2% Saturday (6th of 7 routes)
89.5% Sunday (1st of 2 routes)
Running time analysis Adequate in both directions
Route 4 positives Highest weekday ridership of any Beeline route Connects neighborhoods with a strong transit orientation to downtown Route 4 negatives Ridership has increased since 2018, but productivity has declined due to significant increases in service, especially on weekdays.
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-18
0 50
100
150
200
250
300
350
400
Glendale
Transportation Center
NB Central FS Laurel
NB Central FS Los
Feliz
NB Central FS
Magnolia
EB Chevy Chase FS
Central
EB Chevy Chase/FS
Brand
EB Chevy Chase/NS
Glendale
EB Chevy Chase/NS
Boynton
EB Chevy
Chase/"mid-block"…
EB Chevy Chase/NS
Adams
NB Chevy Chase/FS
Garfield
NB Chevy Chase/FS
Maple
NB Chevy Chase/NS
Colorado
NB Chevy Chase/NS
Carlton
WB Broadway/FS
Adams
WB Broadway/FS
Cedar
SB Glendale/FS
Broadway
WB Harvard/FS Isabel
WB Harvard/FS
Louise
NB Brand/FS Harvard
WB Broadway/FS
Brand
SB Central/FS
Broadway
SB Central/FS
Americana
EB Colorado/FS
Central
Route 4 Northbound - Avg. Wkday
Ons Offs On Board
0 50
100
150
200
250
300
350
400
EB Colorado/FS
Central
NB Brand/FS Colorado
EB Harvard/NS Louise
EB Harvard/opp.
Isabel
EB Broadway/FS
Glendale
EB Broadway/FS
Cedar
EB Broadway/FS
Adams
SB Chevy Chase/NS
Carlton
SB Chevy Chase/FS
Colorado
SB Chevy Chevy/FS
Maple
SB Chevy Chase/NS
Garfield
WB Chevy Chase/FS
Adams
WB Chevy
Chase/"mid-block"…
WB Chevy Chase/NS
Boynton
WB Chevy Chase/FS
Glendale
WB Chevy Chase/NS
Brand
WB Chevy Chase NS
Central
SB Central FS
Magnolia
SB Central NS Los
Feliz
SB Central FS Laurel
Glendale
Transportation Center
Route 4 Southbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-19
Route 5 Pacific Community Center & Park to Hoover High School
Route 5 operates primarily along Pacific Avenue
between Chevy Chase Drive and Glenwood Road,
where it turns west to serve Hoover High School.
Its primary function is to bring students to and from
Hoover High School and Toll Middle School. This
route is the major north-south route on the west side
of Glendale. In 2018, the route was extended south
to Chevy Chase Drive.
Major destinations : Hoover High School, Toll
Middle School, Glendale Galleria, Americana at
Brand, Pacific Community Center and Park, retail
along Pacific north of SR 134
Headway 17-18 minutes weekdays, with more
frequent service at bell times
34 minutes Saturday
Service span 6:27 am to 6:38 pm weekdays
9:00 am to 5:09 pm Saturday
Ridership 525 weekdays (6
th of 11 routes)
1 05 Saturday (7th of 7 routes)
Trend - 20% since 2018 weekdays
- 19% Saturday
Major stops Glenwood & Concord (Hoover High School); Pacific & Dryden
Productivity 22.3 boardings per revenue hour weekdays (2 nd of 12 routes)
12.9 Saturday (3rd of 7 routes)
Overcrowded segments NB 7:58 am: Pacific & California to Glenwood & Concord SB 3:39 pm: Pacific & Dryden to Colorado & Pacific
Maximum load 53 on 3:39 pm SB trip at Pacific & California Schedule adherence rank 80.9% weekdays, 9
th of 11 routes
76.9% Saturday, 5th of 7 routes
Running time analysis Generally adequate in both directions
Route 5 positives Productive route
Strong school-related weekday ridership with one of the highest loads on a single trip of any Beeline route
Direct routing
Route 5 negatives Saturday ridership ranks last among Beeline routes Ridership is relatively low outside of school-related trips
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-20
0 20
40 60
80 100
120
140
160
180
200
NB Pacific & FS
Riverdale
NB Pacific & NS Vine
NB Pacific & FS
Colorado
NB Pacific & NS
Harvard
NB Pacific & NS Wilson
NB Pacific & NS
California
NB Pacific & NS
Lexington
NB Pacific & FS Doran
NB Pacific & FS Arden
NB Pacific & NS Palm
Route 5 Northbound - Avg. Wkday
Ons Offs On Board
0 50
100
150
200
250
300
WB Glenwood & NS
Concord
EB Stocker & NS Pacific
SB Pacific & NS Dryden
SB Pacific & FS Arden
SB Pacific & FS Doran
SB Pacific & NS Lexington
SB Pacific & NS California
SB Pacific & NS Wilson
SB Pacific & NS Ivy
SB Pacific & NS Harvard
EB Colorado & FS Pacific
EB Colorado & NS
Columbus
SB Central & FS Colorado
SB Central & NS Lomita
SB Central & FS Windsor
SB Central & NS Chevy
Chase
WB Chevy Chase & NS
San Fernando
NB Pacific & FS San
Fernando
NB Pacific & FS Riverdale
Route 5 Southbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-21
Route 6 Pacific Community Center & Park to Glendale High School
Route 6 operates primarily along Colorado Street
between San Fernando Road and the eastern city
limit of Glendale. Its primary function is to provide
east-west crosstown service in Glendale,
connecting several neighborhoods with downtown.
Glendale High School is an important trip
generator, but school ridership is not the dominant
factor on this route.
Ridership is greater in the eastbound direction. The
stop at Pacific & Riverdale has the highest number
of boardings and alightings.
Major destinations: Pacific Community Center and
Park, Glendale Galleria, Americana at Brand, Adult
Recreation Center, and Glendale High School.
Headway 1 6 to 32 minutes weekday
20 to 30 minutes Saturday
Service span 6:14 am to 6:30 pm weekdays
9:00 am to 5:16 pm Saturday
Ridership 485 weekdays (7
th of 11 routes)
158 Saturday (5th of 7 routes)
Trend -3 % since 2018 weekdays
-45 % Saturday
Major stops Pacific & Riverdale
Productivity 20.3 boardings per revenue hour weekdays (4 th of 11 routes)
9.9 Saturday (5th of 7 routes)
Overcrowded segments None
Maximum load 30 on 3:46 pm WB trip at Colorado & Chevy Chase Schedule adherence 84.8% weekdays (5th of 11 routes)
65.2% Saturday (7th of 7 routes)
Running time analysis Adequate overall, but could use more running time eastbound in the morning and afternoon on weekdays and all day on Saturday
Route 6 positives Weekday ridership has held steady compared to 2018 Direct route
Route 6 negatives Ridership has decreased on Saturday since 2018 Schedule adherence is poor on Saturday
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-22
0 20
40 60
80 100
120
140
160
180
SB Pacific & NS
Riverdale
NB San Fernando & FS
Riverdale
NB San Fernando & NS
Elk
EB Colorado & FS
Pacific
EB Colorado & NS
Columbus
EB Colorado & FS
Central
EB Colorado & FS Brand
EB Colorado & NS
Louise
EB Colorado & NS
Glendale
EB Colorado & NS
Everett
EB Colorado & NS
Adams
EB Colorado & FS
Chevy Chase
EB Colorado & NS
Fischer
NB Verdugo & FS
Colorado
NB Verdugo & NS
Broadway
EB Broadway & NS
Sinclair
Route 6 Eastbound - Avg. Wkday
Ons Offs On Board
0 20
40 60
80 100
120
140
160
180
EB Broadway & NS
Sinclair
EB Broadway & NS Carr
WB Colorado & NS Carr
Park
WB Colorado & FS
Campus
WB Colorado & NS
Verdugo
WB Colorado & NS
Fischer
WB Colorado & NS Chevy
Chase
WB Colorado & NS
Adams
WB Colorado & FS
Everett
WB Colorado & NS
Glendale
WB Colorado & NS Louise
WB Colorado & NS Brand
WB Colorado & NS
Columbus
SB Pacific & FS Colorado
SB Pacific & NS Riverdale
Route 6 Westbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-23
Route 7 Riverside Rancho to Glendale Community College
Route 7 is the northernmost east -west route in
Glendale, operating primarily along Glenoaks
Boulevard with a deviation to Glenwood Road to
serve the schools , then continuing north via
Glendale Avenue and Verdugo Road to GCC. The
primary function of Route 7 is to connect the
western part of Glendale with Hoover High School,
Toll Middle School, and GCC.
The effects of student ridership can be seen in
much lower Saturday ridership.
Major destinations: Glendale Community College,
Hoover High School, and Toll Middle School.
Headway 30 to 40 minutes weekday , with
more frequent service at bell times
40 to 45 minutes Saturday
Service span 6:18 am to 6:54 pm weekdays
9:00 am to 5:29 pm Saturday
Ridership 700 weekdays (5
th of 11 routes)
1 21 Saturday (6th of 7 routes)
Trend - 11% since 2018 weekdays
-32 % Saturday
Major stops GCC; Glenwood & Concord (Hoover HS)
Productivity 18.7 boardings per revenue hour weekdays (5 th of 12 routes)
7.8 Saturday (7th of 7 routes)
Overcrowded segments WB 3:18 pm: Glenwood & Concord to Glenoaks & Justin Maximum load 40 on 3:18 pm WB trip at Glenwood & Concord Schedule adherence 82.5% weekdays (8th of 11 routes)
88.4% Saturday (2nd of 7 routes)
Running time analysis Could use more running time throughout the day on weekdays
Route 7 positives Good weekday ridership and productivity Route 7 negatives Schedule adherence issues on weekdays (one of the longer routes) Low Saturday ridership and productivity
Circuitous routing to Riverside Rancho
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-24
0 20
40 60
80 100
120
140
160
180
200
WB Victory/NS Western
NB Western/NS Lake
WB San Fernando/FS
Western
WB San Fernando/FS
Thompson
WB San Fernando/NS
Allen
WB San Fernando/NS
Alameda
NB Alameda/NS
Glenoaks
EB Glenoaks/FS Allen
EB Glenoaks/NS
Thompson
EB Glenoaks/FS
Western
EB Glenoaks/FS Justin
EB Glenoaks/FS Sonora
EB Glenoaks/FS
Grandview
EB Glenoaks/FS
Graynold
EB Glenoaks/FS
Highland
EB Glenoaks/FS
Concord
EB Glenoaks/NS
Kenilworth
NB Pacific/NS Palm
WB Glenwood/NS
Concord (Hoover High)
EB Stocker/FS Pacific
EB Stocker/FS
Columbus
EB Stocker/NS Central
EB Stocker/NS Brand
SB Brand/FS Dryden
EB Glenoaks/FS Brand
EB Glenoaks/FS
Jackson
NB Glendale/FS
Monterey
NB Glendale/FS
Glenoaks
NB Glendale/NS
Verdugo
NB Verdugo/NS Calle
Vaquero
NB Verdugo/ FS Civic
Auditorium (GCC)
NB Canada/NS Towne
Route 7 Eastbound - Avg. Wkday
Ons Offs On Board
0 50
100
150
200
250
NB Cañada/NS Towne
SB Verdugo/FS Towne
(Glendale College)
SB Verdugo/FS
Mountain
SB Glendale/FS
Verdugo
SB Glendale/NS
Glenoaks
WB Monterey/FS
Glendale
WB Glenoaks/NS
Jackson
NB Brand/FS Fairview
WB Stocker/FS Brand
WB Stocker/FS Central
WB Stocker/FS
Columbus
WB Stocker/NS Pacific
WB Glenwood /NS
Concord (Hoover High)
SB Pacific/NS Dryden
WB Glenoaks/FS
Pacific
WB Glenoaks/FS
Kenilworth
WB Glenoaks/FS
Concord
WB Glenoaks/FS
Highland
WB Glenoaks/FS
Graynold
WB Glenoaks/FS
Grandview
WB Glenoaks/FS
Rosedale
WB Glenoaks/NS
Sonora
WB Glenoaks/NS Justin
WB Glenoaks/FS
Western
WB Glenoaks/NS
Thompson
WB Glenoaks/ FS Allen
SB Alameda/FS
Glenoaks
SB San Fernando/FS
Alameda
SB San Fernando/FS
Allen
SB San Fernando/NS
Thompson
SB San Fernando/NS
Western
EB Flower/NS Sonora
SB Sonora/NS Lake
NB Victory/NS Western
Route 7 Westbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
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Route 8 Glendale Transportation Center to Glendale Community College
Route 8 is the newest route in the Beeline
network, beginning service primarily along
Glendale Avenue and Verdugo Road in 2018.
The primary purpose of Route 8 is to provide
north-south service in the eastern portion of the
City.
Major destinations: Glendale Community College,
Glendale Civic Center, Roosevelt Middle School.
Headway 15 to 20 minutes weekday
30 minutes Saturday
Service span 6:05 am to 6:45 pm weekdays
9:15 am to 5:46 pm Saturday
Ridership 7 37 weekdays (3
rd of 11 routes)
1 86 Saturday (4th of 7 routes)
Trend New route in 2018
Major stops GCC; Glendale & Broadway
Productivity 20.4 boardings per revenue hour weekdays (3 rd of 12 routes)
11.6 Saturday (4th of 7 routes)
Overcrowded segments None
Maximum load 24 on 8:29 am NB trip at Glendale & Broadway Schedule adherence 59.8% weekdays (11th of 11 routes)
74.3% Saturday (4th of 7 routes)
Running time analysis Schedules need to be revisited. More time needed on NB trips.
Route 8 positives A successful new route, with strong weekday ridership and productivity Route 8 negatives Schedule adherence issues on weekdays, possibly due to greater ridership than anticipated
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0 50
100
150
200
250
300
Glendale Transportation
Center
SB San Fernando/FS Cerritos
SB San Fernando FS/Brand
NB Glendale/FS San
Fernando
NB Glendale/FS Cerritos
NB Glendale/NS Los Feliz
NB Glendale/NS Palmer
NB Glendale/FS Chevy
Chase
NB Glendale/NS Windsor
NB Glendale/FS Maple
NB Glendale/NS Lomita
NB Glendale/NS Colorado
NB Glendale/NS Harvard
NB Glendale/FS Broadway
NB Glendale/FS Wilson
NB Glendale/NS California
NB Glendale/FS Lexington
NB Glendale/NS Doran
NB Glendale/FS Monterey
NB Glendale/FS Glenoaks
NB Glendale/NS Verdugo
NB Verdugo/NS Calle
Vaquero
NB Verdugo/FS Civic
Auditorium
NB Canada/NS Towne
Route 8 Northbound - Avg. Wkday
Ons Offs On Board
0 50
100
150
200
250
300
NB Cañada/NS Towne
SB Verdugo/FS Towne
(Glendale College)
SB Verdugo/FS Mountain
SB Glendale/FS Verdugo
SB Glendale/NS Glenoaks
SB Glendale/FS Monterey
SB Glendale/FS Doran
SB Glendale/FS Lexington
SB Glendale/FS California
SB Glendale/NS Wilson
SB Glendale/FS Broadway
SB GlendaleNS Harvard
SB GlendaleNS Colorado
SB Glendale/NS Lomita
SB GlendaleNS Maple
SB Glendale/NS Windsor
SB Glendale/NS Chevy Chase
SB Glendale/NS Palmer
SB Glendale/FS Los Feliz
SB Glendale/FS Cerritos
NB San Fernando NS Brand
NB San Fernando FS Cerritos
Glendale Transportation Center
Route 8 Southbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-27
Route 11 Metrolink Express: GTC to Downtown Glendale
Route 11 is a Metrolink Express route designed for
workers in downtown Glendale who commute via
Metrolink. The route is scheduled to meet Metrolink
trains at GTC, and will wait for a late train in the
morning. The route operates on weekdays during
peak commuting hours only.
The primary function of Route 11 is to provide a
reliable connection between GTC and downtown
Glendale for Metrolink/Amtrak commuters.
Major destinations : businesses in downtown
Glendale and GTC
Headway 8 morning trips and 8 afternoon trips
scheduled around train arrivals and
departures; headways range from
12 to 33 minutes
Service span 6:05 to 9:45 weekday am
2:20 to 6:31 weekday pm
Ridership 81 weekdays (11
th of 11 routes)
Trend - 57% since 2018 weekdays
Major stops GTC is the busiest stop, with 29 boardings and 13 alightings
Productivity 6 .8 boardings per revenue hour weekdays (11 th of 11 routes)
Overcrowded segments None
Maximum load 6 on 6:55 am NB trip at GTC and on 3:53 pm NB trip at Brand & Broadway
Schedule adherence 87.0% weekday, 2nd of 11 routes
Running time analysis Adequate overall
Route 11 positives Provides last-mile connection tailored for employees in downtown Glendale who commute via Metrolink/Amtrak
Schedule adherence is good
Route 11 negatives Ranks last in ridership and productivity among weekday Beeline routes Sharp decrease in ridership since 2018 (journey-to-work ridership has been most affected by the pandemic, and Metrolink’s primary market has been work-related riders)
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Dan Boyle & Associates Page 2-28
0 5
10 15
20 25
30 35
40 Glendale
Transportation
Center
NB Central &
FS Laurel
NB Brand &
FS Chevy
Chase
NB Brand &
FS Colorado
NB Brand &
FS Broadway
NB Brand &
FS California
NB Brand &
FS Lexington
NB Brand &
FS Milford
EB Monterey
& FS Brand
Route 11 A.M. Northbound - Avg. Wkday
Ons Offs On Board
0 5
10 15
20 25
30 35
WB Monterey
& NS Brand
SB Brand &
FS Glenoaks
SB Brand &
FS Monterey
SB Brand &
FS Doran
SB Brand &
FS Milford
SB Brand &
FS Lexington
SB Brand &
FS California
SB Brand &
FS Broadway
SB Brand &
FS Colorado
SB Brand &
FS Chevy
Chase
SB Central &
FS Laurel
Glendale
Transportation
Center
Route 11 P.M. Southbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-29
Route 12 Metrolink Express: GTC to Downtown Burbank Station
Route 12 is a Metrolink Express route designed for
workers along the San Fernando- Flower corridor
who commute via Metrolink. The route is scheduled
to meet Metrolink trains at both GTC and Burbank
RITC and will wait for a late train in the morning. The route operates on weekdays during peak
commuting hours only.
The primary function of Route 12 is to provide a
reliable connection for Metrolink commuters
between GTC or Burbank RITC and employment
sites along the San Fernando- Flower corridor.
Timing this route to meet trains at both stations is a
challenge.
Major destinations: businesses along the Flower-
San Fernando corridor; GTC; downtown Burbank
station.
Headway 8 morning trips from GTC and 9 from Burbank; 7 afternoon trips to GTC and 6 to Burbank. All trips are scheduled around train arrivals and departures. Headways range from 15 to 43 minutes in the morning and from 11 to 72 minutes in the afternoon.
Service span 5:58 to 9:44 weekday am
3:00 to 6:50 weekday pm
Ridership 137 weekdays (8
th of 11 routes)
Trend - 55% since 2018 weekdays
Major stops Downtown Burbank station
Productivity 8.1 boardings per revenue hour weekdays (10 th of 11 routes)
Overcrowded segments None
Maximum load 19 on 4:08 pm NB trip at Flower & Western Schedule adherence 82.7% weekdays, 6th of 11 routes weekday Running time analysis Needs more running time southbound
Route 12 positives Provides last-mile connection tailored for employees along San Fernando- Flower corridor who commute via Metrolink
Ridership heaviest to/from Burbank RITC
Route 12 negatives Low ridership and productivity, in line with expectations for a peak -only express route
Sharp decrease in ridership since 2018 (journey-to-work ridership has been most affected by the pandemic, and Metrolink’s primary market has been work-related riders)
Challenges in scheduling buses to meet trains at two stations Metrolink fare zone structure results in higher fare to ride to Glendale from the north, which may affect which station riders use
The Beeline Buzz Plan 2026 2. Route Profiles
Dan Boyle & Associates Page 2-30
0 5
10 15
20 25
30 35
40 45
50 Glendale
Transportation
Center
NB San
Fernando &
FS Los Feliz
NB San
Fernando &
NS Chevy…
NB San
Fernando &
FS Paciific
NB San
Fernando &
NS Elk
NB San
Fernando &
NS Broadway
NB San
Fernando &
NS Milford
NB San
Fernando &
FS Fairmont
NB San
Fernando &
NS Highland
NB San
Fernando &
NS Pelanconi
WB
Grandview &
FS Air Way
WB
Grandview &
NS Flower
NB Flower &
NS Circle
Seven
NB Flower &
mid Davis
NB Flower &
NS Sonora
NB Flower &
FS Western
NB Flower &
FS Allen
NB Flower &
FS Alameda
NB Flower &
FS Verdugo
Downtown
Burbank
Station
Route 12 Northbound - Avg. Wkday
Ons Offs On Board
0 10
20 30
40 50
60 Downtown
Burbank
Station
SB Flower &
NS Verdugo
SB Flower &
FS Alameda
SB Flower &
NS Allen
SB Flower &
NS Western
SB Flower &
NS Sonora
SB Flower &
NS Davis
SB Flower &
FS Circle
Seven
EB Grandview
& FS Flower
EB Grandview
& NS Air Way
SB San
Fernando &
NS Flower
SB San
Fernando &
NS Highland
SB San
Fernando &
FS Doran
SB San
Fernando &
NS California
SB San
Fernando &
NS Broadway
SB San
Frernando &
NS Colorado
SB San
Fernando &
NS Pacific
SB San
Fernando &
NS Chevy…
SB San
Fernando &
FS Los Feliz
Glendale
Transportation
Center
Route 12 Southbound - Avg. Wkday
Ons Offs On Board
0 200 400 600 800 1,000 1,200 1,400
12 11
8 7
6 5
4 34
33 3 only
1 Weekday Ridership
0.0 5.0 10.0 15.0 20.0 25.0 30.0
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Productivity
$0.00 $5.00 $10.00 $15.00 $20.00
12 11
8 7
6 5
4 34
33 3 only
1 System
Average
Subsidy per
Boarding
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 12 11
8 7
6 5
4 34
33 3 only
1 System Average
On Time
Performance
Dan Boyle & Associates Page 3-1
Glendale Beeline
The Beeline Buzz Plan 2026
Chapter 3: On-board Survey
3.0 I ntroduction
Working with City Transit staff, the project team designed and conducted an on-board survey to obtain input from Beeline riders on a variety of topics. The team conducted the survey in conjunction with the ridecheck during the period from November 9 through November 14, 2024, with additional surveys collected for missed or incomplete trips on Saturday January 18 and Sunday January 19, 2025.
Surveys were printed in English, Spanish, and Armenian. Many questions from previous on- board surveys were included to allow analysis of trends over time. The survey added several new questions to solicit feedback on current issues. Respondents filled out 1,316 surveys. The survey forms may be found in Appendix B.
This chapter is organized as follows:
• Section 1 summarizes findings from the on-board survey • Section 2 presents ridership information and travel patterns • Section 3 examines preferences among various service alternatives • Section 4 discusses c urrent and preferred means of obtaining information about the Beeline
• Section 5 analyzes rider demographics and ratings of service elements • Section 6 compares responses in this survey to those received in previous on-board surveys.
3.1 Summary of On-board Survey Findings
Beeline riders are using transit primarily for school and work trips: 37 percent of all trips are work- related and 23 percent are school-related.
The City of Glendale naturally accounts for the overwhelming number of origins and destinations on Beeline buses. Approximately 72 percent of all trips with identifiable origins and destinations begin and end in Glendale. Trip origins in La Cañada Flintridge, La Crescenta Montrose, and Los Angeles also contribute to Beeline ridership. Metrolink and Amtrak riders from San Bernardino, Riverside, and Orange County travel through Union Station to work in Glendale. Metrolink also brings employees from as far away as Lancaster, Palmdale, and Oxnard to the Beeline on their work commute. Glendale Community College, the Glendale Galleria, the Americana at Brand, the Glendale Transportation Center, and various stops in downtown Glendale are major destinations for Beeline passengers.
Most riders get to or from the bus by walking and 32 percent of all riders transfer from another bus or a train. Forty percent of respondents are long-time Beeline riders, but 22 percent began using the system in the past six months.
The Beeline Buzz Plan 2026 3. On-board Survey
Dan Boyle & Associates Page 3-2
The survey asked customers to select their first two choices from a list of various service improvements. Respondents expressed a preference for additional weekend service (46 percent) and later evening service (44 percent).
The survey asked about any factors that prevent greater use of the Beeline. Almost half of respondents Indicated that there were no factors, while 20 percent said that Beeline routes do not travel where they need to go and 15 percent reported that the Beeline does not travel when they need it.
Over 80 percent of all respondents carry smartphones, and a large majority in every age and income category measured have smartphones with them. Among respondents 62 years of age and older, 70 percent reported carrying a smart phone, compared to 57 percent in 2018 and 29 percent in 2013. Half of Beeline customers have used NextBus. NextBus use is least common among respondents 62 and older and among respondents 17 and under.
NextBus/Google Maps was reported as the most common source for schedule information.
Customers prefer Google Transit as their future source of information, followed by printed schedules and NextBus. Almost half (47%) of respondents pay for their fare with a Metro TAP card, while 38 percent continue to pay with cash, and almost half indicated that the TAP card is their preferred future mode of payment. 59 percent of respondents own a Metro TAP card, up from only 28 percent in 2019.
In terms of demographics, Beeline riders are most likely to be female. Many Beeline riders report low incomes, but one-third of riders have household incomes above $40,000 and 59 percent live in a household with at least one vehicle. Riders are of all ages, with 37 percent under 25 and 18 percent age 62 and older. The most common ethnicity is Latino, but Latino riders do not constitute a majority of all riders.
Beeline riders are very pleased with the service. On a scale of one (poor) to four (great), respondents rate Beeline service at an average of 3. 52, a very high rating and close to 3.57 in 2018. The highest rated items are clean, safe buses and operator courtesy. The lowest ratings among all service elements are for availability of schedules (3. 24), but even this score is respectable
Most responses to this survey are not appreciably different from responses in 2018 , 2013, and 2008. Notable differences include reliance on apps for schedule information, increased transfer activity with Metro routes, a n increased share of newer passengers, decreased use of cash to pay fares, and changes in various demographic characteristics of riders.
3.2 Ridership Information and Travel Patterns
Figure 3.1 summarizes survey responses by language. Over 75 percent of all respondents answered the survey in English. Of the non-English surveys, most were completed in Spanish.
Armenian-language responses accounted for three percent of all surveys received. The The Beeline Buzz Plan 2026 3. On-board Survey
Dan Boyle & Associates Page 3-3
percentage of Spanish responses rose from 11 to 15 percent and the percentage of Armenian responses increased from 3 to 9 percent.
The express routes connecting to Metrolink showed a slightly different pattern, with more English (85%) and fewer Armenian (1%) responses. In 2018, all surveys on Routes 11 and 12 were completed in English.
Figure 3.1
Survey Responses by Language
English
76%
Spanish
15%
Armenian
9%
The Beeline Buzz Plan 2026 3. On-board Survey
Dan Boyle & Associates Page 3-4
Figure 3.2 shows the number of survey responses and the percentage of riders responding by Beeline bus route. T he La Cañada Flintridge shuttles (Routes 33 and 34) are combined. The survey sample included each weekday, Saturday, and Sunday trip on each route. Number of responses range from 17 on Routes 33 and 34 to 329 on Route 1.
Figure 3.2
Survey Responses by Beeline Route
0 50 100 150 200 250 300 350
Routes 33/34
Route 31 (Sat)
Route 12
Route 11
Route 8
Route 7
Route 6
Route 5
Route 4
Route 3
Route 1
The Beeline Buzz Plan 2026 3. On-board Survey
Dan Boyle & Associates Page 3-5
Figure 3.3 shows trip purpose. Work is the most common trip purpose, and 60 percent of all trips are for work or school. On weekdays, work and school combine for 73 percent of all trips. Work and shopping are the most common trip purposes on Saturday and Sunday. Overall, trip purposes are very similar to pre-pandemic patterns.
Figure 3.3
Trip Purpose
Work
37%
School
23%
Shopping
16%
Other
9%
Visit/Personal
8%
Medical
7%
The Beeline Buzz Plan 2026 3. On-board Survey
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Table 3.1 lists intersections/locations with the greatest number of boardings, as reported by survey respondents. All bus stops at a particular intersection are included in the total for that intersection. Note that these numbers represent survey responses, not actual boardings. The Glendale Transportation Center and Glendale Community College have the greatest number of boardings. In general, boarding locations are more widely distributed than alighting locations.
Table 3.1
Survey Results: Intersections/Locations with the Greatest Number of Boardings Location Number of
Boardings
Glendale Transportation Center 59
Glendale Community College 35
Central & Chevy Chase 19
Broadway & Central (Galleria) 18
Central & Los Feliz 16
Broadway & Glendale 15
Chevy Chase & Glendale 15
Brand & Broadway 14
Chevy Chase & Garfield 14
Americana & Central (Americana) 13
Source: 2024 On-board Survey
Table 3.2 lists intersections/locations with the greatest number of alightings, also as reported by survey respondents. All bus stops at a particular intersection are included in the total for that intersection. Differences between the two lists reflect the fact that passengers were somewhat more likely to fill out the survey on their first trip of the day. This explains why important destinations such as the Glendale Galleria and the Americana at Brand have more alightings than boardings while the Glendale Transportation Center has more boardings than alightings.
Table 3.2
Survey Results: Intersections/Locations with the Greatest Number of Alightings Location Number of
Alightings
Glendale Community College 56
Broadway & Central (Galleria) 55
Americana & Central (Americana) 33
Broadway & Glendale 33
Glendale Transportation Center 29
Brand & Broadway 27
Central & Colorado 23
Arden & Central 17
Chevy Chase & Garfield 16
Harvard & Louise 14
Source: 2024 On-board Survey
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Figure 3.4 indicates means of access to the bus. Most riders walk to the bus. Three-quarters of those who walk to the bus stop walk one or two blocks, and 85 percent reported walking three blocks or fewer.
Most transferring passengers (80 percent) c ome from another bus , with about half of all bus transfers coming from a Metro bus and one-quarter from a Beeline bus. This reverses the 2018 pattern, which saw more transfers from a Beeline bus than from a Metro bus; the addition of Route 8 to the Beeline network may be partly responsible for this shift by providing a direct connection to GCC from the entire Glendale Avenue corridor. Metro Line 180 along Broadway and Central Avenue accounted for 15 percent of all bus transfers, followed by Metro Line 92 along Brand and Glenoaks Boulevards at 10 percent. The remaining 20 percent of transferring passengers came from rail.
Figure 3.4
Means of Access to the Bus
Walked
58%
Transferred
from another
bus or train
32%
Other
10%
The Beeline Buzz Plan 2026 3. On-board Survey
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Figure 3.5 presents means of egress from the Beeline bus. Mode of egress is very similar to mode of access. Eighty percent of passengers who walk to their final destination walk only one or two blocks.
Over half (58 percent) of passengers transferring to another bus are transferring to a Metro bus.
Thirteen percent of respondents transferring to another bus transferred to Metro Line 180 along Broadway and Central Avenue and 12 percent transferred to Metro Line 90 along Glendale Avenue, Cañada Boulevard, Verdugo Road, and Montrose Avenue.
Figure 3.5
Means of Egress from the Bus
Walk
60%
Transfer to
anotoher bus
or train
25%
Other
15%
The Beeline Buzz Plan 2026 3. On-board Survey
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Figure 3.6 presents the reported frequency of ridership in a week. 62 percent of respondents are regular riders who use the Beeline at least four days per week, a slight decrease from 67 percent in 2018.
Figure 3.6
Reported Frequency of Ridership
On-board surveys tend to under-report infrequent ridership, since passengers who ride only one or two days per week or less have a lesser chance to be surveyed. Reported frequency of ridership can be adjusted by considering the likelihood of each group of riders actually receiving a survey. Table 3.3 shows reported and adjusted frequency of ridership on the Beeline.
Table 3.3
Reported and Adjusted Frequency of Ridership
Frequency of Ridership Percent
Reported
Percent
Adjusted
4 or more days per week 62% 27%
2 to 3 days per week 25% 24%
Once a week 6% 15%
Less than once a week 7% 33%
Source: 2024 On-board Survey
4+ days per
week
62%
2-3 days per
week
25%
Once a week
6%
Less than once a week
7%
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Figure 3.7 presents the history of riding the Beeline. 40 percent of all riders have been riding for more than two years. Almost one in four riders are new to the Beeline system, riding for less than six months. This breakdown is different from the pre-pandemic totals, when 58 percent of riders had been riding for more than two years and only 15 percent for less than six months.
Figure 3.7
Ridership History on the Beeline
More than 2
years
40%
1 to 2 years
26%
6 months to 1
year
12%
Less than 6
months
22%
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Figure 3.8 shows the fare category of Beeline riders. Half are in the “general” category, one-third are students and one in six riders is in the senior/disabled/Medicare category. This breakdown is virtually identical to the 2018 breakdown. There are differences in method of fare payment by fare category: 55 percent of students pay with a TAP card, compared to 45 percent of general riders and 34 percent of senior/disabled/Medicare riders.
Figure 3.8
Fare Category of Beeline Riders
General
50%
Student
33%
Senior/Disabled/
Medicare
17%
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Figure 3.9 reports how riders pay their fare. The most common means of fare payment is the TAP card (47 percent), followed by cash (38 percent). In all previous Beeline surveys, cash was used by more than half of all Beeline riders – 55 percent in 2018. “Other” fare options include Beeline transfer, Beeline 10-ride pass, Metro transfer, Amtrak ticket/pass, and EZ Transit Pass.
It is worth noting differences between this and previous graphics. The use of Beeline and Metro transfers is low compared to the results in Figure 3.4 (means of access), but the transfer totals in Figure 3.9 do not include transfers using a pass.
Figure 3.9
Fare Payment Methods on the Beeline
TAP-Stored
Value
47%
Cash
38%
Metro GoPass
6%
Metrolink
Ticket/Pass
5%
Other
4%
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3.3 Rider Preferences
This section of the on- board survey asks passengers to choose their top two choices among several potential service improvements, including:
• Additional weekend service
• Earlier morning service
• Faster travel time (fewer stops but a longer walk)
• Later evening service
• More frequent service on current routes
• More stops (slower travel but a shorter walk)
• New or extended routes to new destinations
A final question in this section asks about factors that discourage transit use.
Respondents expressed a strong preference for additional weekend service and later evening service, as shown in Figure 3.10. A few respondents selected more than two options, and many chose only one option. Among those who answered this question, there are 1.78 responses per respondent. 15 percent of all respondents named “additional weekend service” and “later evening service” as their top two choices.
Figure 3.10
Rider Preferences
93 167
191
258
334
516
550
0 100 200 300 400 500 600
More stops (slower travel but a shorter walk)
New or extended routes to new destinations
Faster travel time (fewer stops but a longer
walk)
Earlier morning service
More frequent service on current routes
Later evening service
Additional weekend service
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We asked those respondents with a preference for routes to new destinations where they would like to go. Replies were scattered over many possible destinations; no new destination was noted by more than four respondents. The only destinations mentioned more than once include Brand Library and Arts Center, The Galleria (presumably a request for additional service), Glendale Adventist Hospital, and Verdugo.
The final question in this section asked riders what factors (if any) prevented them from increasing their use of the Glendale Beeline. As shown in Figure 3.11, the single largest response ( 49 percent, up from 37 percent in 2018) was “Nothing.” “Does Not Travel Where I Need to Go” and “Does Not Travel When I Need it” were also common responses at 20 percent and 15 percent, respectively. Only a few respondents who answered “Other” provided specific reasons for not riding more often. The most common “Other” responses included “later service” and “more service.”
Figure 3.11
Factors That Prevent Increasing Use of the Beeline
Nothing
49%
Does not
travel where I
need to go
20%
Does not
travel when I
need it
15%
Not enough
bus stops
6%
Information is in English only
2%
Other
8%
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3.4 Current and Preferred Means of Obtaining Information about the Beeline
The intent of this section of the survey is to understand:
• Mobile device ownership and usage;
• How Beeline customers currently obtain information and plan their trips; • Preferred means of obtaining information and paying the fare.
The first question in this section asked customers: “What devices (if any) do you have with you?” Figure 3.12 shows the extent to which mobile devices are carried and used by Beeline customers. 81 percent of respondents carried a smart phone , and 81 % percent had some type of mobile device.
Figure 3.12
Mobile Devices Carried by Beeline Customers
When we think about new technologies with respect to Beeline customers, we need to consider income and age. It is always a possibility that low-income and older riders do not have or choose not to have access to new technologies. Tables 3.4 and 3.5 explore this possibility by examining the percentage of riders with mobile devices within income and age categories.
0 200 400 600 800 1000 1200
No device/no answer
Tablet
Other Phone
Smart Phone
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Table 3.4 shows that smart phone ownership increases with income. Even so, 83 percent of all respondents with incomes under $20,000 reported carrying a smart phone and 95 percent carry some sort of mobile device.
Table 3.4
Mobile Devices Carried by Beeline Customers by Income
Device Percent All
Percent
Income Under
$20,000
Percent
Income
$20,000-
$40,000
Percent
Income
$40,000-
$60,000
Percent
Income Over
$60,000
Smart phone 89% 83% 87% 87% 90%
Other phone 11% 12% 7% 5% 5%
Tablet 5% 5% 5% 5% 5%
None 10% 4% 6% 7% 6%
Total 100% 100% 100% 100% 100%
Note: Percentages do not add to 100 because some respondents reported more than one device Source: 2024 On-board Survey
Table 3.5 shows that smart phone ownership generally decreases with age, especially at age 62 or older. Among respondents 62 years of age and older, only 71 percent reported carrying a smart phone. However, this is much higher than the 57 percent of riders age 62 or older who reported carrying a smart phone in 2018. Overall, 87 percent of older riders and over 90 percent of riders under 62 carry some sort of mobile device.
Table 3.5
Mobile Devices Carried by Beeline Customers by Age
Device Percent All
Percent 17
Years and
Under
Percent 18 to
24 Years
Percent 25 to
61 Years
Percent 62
Years and
Older
Smart phone 81% 82% 91% 85% 71%
Other phone 10% 11% 4% 10% 13%
Tablet 5% 6% 5% 4% 9%
None 9% 9% 5% 5% 13%
Total 100% 100% 100% 100% 100%
Note: Percentages do not add to 100 because some respondents reported more than one device Source: 2024 On-board Survey
NextBus provides real -time passenger information through the internet (mobile and computer access), via text, or by telephone. Beeline customers can find the arrival time of the next bus at a given location in real time, not based on static schedules. Fi gure 3.13 shows that the use of NextBus has declined from 50 percent in 2018 to only 28 percent in 2024.
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Figure 3.13
NextBus Use
The decline in NextBus usage can be explained by the growth in popularity of other apps. NextBus and Google Maps , linked together as a survey choice, are the most common means to f ind schedule information (Figure 3.14) , followed by printed schedules. The Transit App was mentioned by 4 percent of respondents in the “other” category, along with other apps. There has been a clear shift toward computer or app-based sources of information.
Figure 3.14
Primary Source of Bus Schedule Information
Use Next Bus
28%
Do Not Use
Next Bus
72%
Other
Bus operators
Telephone/call center
GlendaleBeeline.com
Printed schedules
NextBus/Google Maps
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
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Figure 3.15 presents the preferred source of bus schedule information in the future. Google Transit is mentioned by over 40 percent of respondents. While printed schedules will still be important, many riders prefer to use an app to find schedule information.
Figure 3.15
Preferred Source of Bus Schedule Information in the Future
The final questions in this section of the survey are fare-related. Almost 60 percent of respondents own a Metro TAP card (the regional fare card), as seen in Figure 3.16. The percentage of Beeline passengers with a TAP card has doubled since 2018, from 28 to 59 percent.
Figure 3.16
Metro TAP Card Ownership
0% 10% 20% 30% 40% 50%
Other
Go 511
Calling the call center
NextBus
Printed schedules
Google Transit
Have a TAP
card
59%
Do not have
a TAP card
41%
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Figure 3.17 shows the fare payment preferences among Beeline riders in the future. Almost half of all respondents prefer to pay with a TAP card. In 2018, about half of the respondents preferred cash.
Figure 3.17
Future Fare Payment Preferences
5%
13%
33%
49%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Credit/Debit Card
Pay by Phone
Cash
Tap Card
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3.5. Customer Demographics and Ratings of Service Elements
The final section of the survey asked customers to provide information about themselves and ratings of various elements of Beeline service.
Figure 3.18 shows the age distribution of Beeline customers. Almost half the respondents are in their prime working years, with 37 percent under 25 and 18 percent 62 or older. While the percentage of riders under 25 has remained constant since 2018, there are more riders age 18- 24 and fewer 17 or under than in 2018.
Figure 3.18
Age of Beeline Customers
17 or under
13%
18-24
24%
25-61
45%
62 or older
18%
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Figure 3.19 shows that more women than men are Beeline customers. This is typical of transit ridership throughout the country.
Figure 3.19
Gender of Beeline Customers
Figure 3.20 presents ethnicity. Latino/Hispanic customers account for the single largest group of Beeline riders but are not a majority. There are more Armenian riders and fewer white/non- Armenian riders compared to the 2018 findings.
Figure 3.20
Ethnicity of Beeline Customers
Female
56%
Male
41%
Non-binary
3%
4%
5%
13%
13%
18%
46%
0% 10% 20% 30% 40% 50%
Other
Black/African-American
White/non-Armenian
Asian
Armenian
Latino/Hispanic
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Figure 3.21 shows levels of vehicle ownership. The number of riders in zero and one-vehicle households has increased significantly since 2018, with a corresponding decrease in riders from multiple-vehicle households. This is partially due to the decline in ridership on the Metrolink Express routes.
Figure 3.21
Household Vehicle Ownership among Beeline Customers
Figure 3.22 presents household income. The 2024 survey used different income categories. A large segment of Beeline customers are poor, but riders come from all income levels.
Figure 3.22
Household Income among Beeline Customers
Zero
41%
One
36%
Two
17%
Three or more
6%
Under
$20,000
39%
$20,000-$40,000
26%
$40,000-
$60,000
17%
Over $60,000
18%
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Half of all riders on Routes 11 and 12 (the Metrolink Express routes) report household income over $60,000, but these riders represent only a very small portion of Beeline riders. The income profile for local Beeline riders is virtually identical to the overall profile.
Finally, the survey asked riders to rate Beeline’s performance, on a scale of 1 to 4 with 1 being “poor” and 4 being “ great,” for seven different service characteristics as well as to provide an overall rating of Beeline service. Figure 3.23 shows the results.
Figure 3.23
Average Ratings of Beeline Service Elements
The highest rated item is the cleanliness and safety of the buses at 3.53. The lowest rated element is availability of schedules (3.24), but even this lowest score is respectable. The average score for overall Beeline service is 3.52, indicating a very high level of passenger satisfaction with Beeline. In 2019, the average score for overall Beeline service was slightly higher at 3.57.
3.52 3.24
3.25 3.25
3.31 3.42
3.44 3.53
1.00 2.00 3.00 4.00
Overall rating of the Beeline
Schedules are readily available
Frequency of service overall
No need to transfer
Cleanliness of bus stops
Information is easy to understand
Operator courtesy
Bus is clean and safe
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Table 3.6 presents rider perceptions of service and includes the weighted average score (used in Figure 3.23) of all ratings for each service element as well as the distribution of actual ratings.
Table 3.6
Detailed Ratings of Beeline Service Elements
Service Element Average
Score
Number of Respondents Rating by Score
Total
Respondents 1
Poor
2 Fair
3 Good
4 Great
Bus is clean and
safe 3.53 24 85 265 714 1,088
Operator courtesy 3.44 34 105 294 645 1,078
Information is easy
to understand 3.42 22 94 369 582 1,067
Cleanliness of bus
stops 3.31 46 150 314 573 1,083
No need to transfer 3.25 43 160 319 507 1,029
Frequency of
service overall 3.25 32 165 375 498 1,070
Schedules are
readily available 3.24 38 159 382 490 1,069
Overall Rating 3.52 15 57 359 650 1,081
In designing service improvements, Beeline staff needs to know not only the customer ratings on individual service attributes but also the importance of each attribute in terms of overall satisfaction. Figure 3.23 and Table 3.6 focused on customer ratings; here, we consider the ratings together with the relative importance of each service attribute.
We measure the importance of each service attribute by examining the relationship of each attribute to overall satisfaction. The relationship is measured using correlation analysis to estimate the importance of each service attribute; a higher correlation indicates that a given service attribute is more important in determining overall satisfaction. An index score of 100 is assigned to the median correlation coefficient. Service attributes with a score above 100 are more correlated with overall satisfaction (as measured by the overall Beeline rating), while service attributes with a score below 100 are less correlated.
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Table 3.7 shows the Pearson correlation coefficient and the importance score for each service attribute. Cleanliness, safety, and operator courtesy rank highly in terms of importance, while no need to transfer and availability of schedules are relatively less important.
Table 3.7
Importance of Service Elements
Service Attribute
Pearson
Correlation
Coefficient
Importance
Index
Bus is clean and safe 0.883 103.49
Cleanliness of bus stops 0.881 103.25
Operator courtesy 0.878 102.88
Frequency of service overall 0.854 100.00
Information is easy to understand 0.852 99.82
Schedules are readily available 0.821 96.20
No need to transfer 0.782 91.66
Performance and importance can be related through scatter diagrams, with derived importance on the x-axis and performance ratings on the y-axis. The scatter diagram (Figure 3.24) is divided into quadrants, with an importance score of 100 and a performance rating of 3.40 (almost midway between a “good” rating of 3.0 and a “great” rating of 4.0) serving as the dividing lines. The 3.40 dividing line for performance is high; a more typical dividing line would be 3.00. Given the high ratings for Beeline service, however, a higher dividing line is needed to make this quadrant exercise meaningful.
Items in the upper right -hand quadrant represent important attributes with high performance ratings. These are things that Beeline does well that are important to riders. Beeline should take whatever actions are required to ensure continued high performance ratings on these attributes. “Bus is clean and safe” and “operator courtesy” are service elements that fall within this quadrant.
Items in the upper left-hand quadrant receive high marks in terms of performance but are relatively unimportant to riders. Often, attributes in this quadrant receive lower importance ratings from passengers precisely because the agency does a good job in these areas. Riders, like everyone else, tend to take areas in which their needs are met for granted. This suggests that Beeline needs to continue to monitor service delivery in these areas to ensure high performance, but that these elements of service are not top priorities for improvements. The only attribute within this quadrant is “information is easy to understand.”
Items in the lower left-hand quadrant are relatively unimportant to riders and relatively low-scoring in terms of performance. While performance levels are relatively low for these attributes, these are not strong candidates for improvement due to their low levels of importance to r iders. The elements in this quadrant are “no need to transfer,” “schedules readily available,” and “frequency of service overall.”
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Figure 3.24
Importance vs. Performance for Beeline Service Elements
“Frequency of service overall” is on the border between the lower left -hand and right -hand quadrants. This is unexpected because frequent service is one of the key factors in attracting ridership. Respondents riding the most frequent routes (Routes 1 and 4, with a bus every 10 minutes) rated overall frequency higher than riders on other routes. Factors such as overcrowding and on-time issues for trips at school bell times, along with a tendency of riders always wanting more frequent service may have contributed to this unexpected result.
Items in the lower right -hand quadrant are key priorities for Beeline. Riders consider these attributes important, but current performance ratings are less than desired. Only one element is in this quadrant, “cleanliness at bus stops.” While acknowledging that transit agencies do not have full control over the bus stop environment, this finding suggests that ongoing attention would be warranted.
Survey respondents were invited to comment on any aspect of Beeline service at the bottom of the survey. Only one comment was received, related to later weekend service.
Schedules readily available
Easy to understand
No need to transfer
Frequency overall
Bus is clean and
safe
Operator courtesy
Clean bus stops
3.20 3.40
3.60 80.00 90.00 100.00 110.00 120.00
Performance
Importance
LOW IMPORTANCE
HIGH PERFORMANCE
HIGH IMPORTANCE
HIGH PERFORMANCE
LOW IMPORTANCE
LOW PERFORMANCE
HIGH IMPORTANCE
LOW PERFORMANCE
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3.6 Trends over Time: Comparison to 2018, 2013, and 2008 On-board Surveys
This section examines trends since 2008 by comparing responses for similar questions.
Survey responses by language showed increases in the number of surveys filled out in Spanish and Armenian. Results were most similar to the 2008 survey.
Table 3.8
Language, 2008-2024
Language 2024 2018 2013 2008
English 76% 86% 82% 79%
Spanish 15% 11% 13% 14%
Armenian 9% 3% 5% 7%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
,
Table 3.9 shows only minor changes in trip purpose since 2018. Work and school have always been the primary trip purposes.
Table 3.9
Trip Purpose, All Days, 2008-2024
Trip Purpose 2024 2018 2013 2008
Work 37% 38% 36% 38%
School 23% 25% 33% 26%
Shopping 16% 14% 11% 13%
Visit/Personal 8% 8% 6% 6%
Medical 7% 4% 4% 5%
Other 9% 11% 9% 11%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
Tables 3.10 and 3.11 indicate that passengers were less likely to walk to or from the bus in 2024 than in previous years and more likely to transfer at one or both ends of their trips..
Table 3.10
Means of Access, 2008-2024
Means of Access 2024 2018 2013 2008
Walk 58% 65% 62% 71%
Transfer from Bus/Train 32% -- -- --
Transfer from Bus Only -- 18% 20% 15%
Other 10% 17% 18% 14%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
2024 survey combined bus and train transfers – previously, train transfers were included in the “Other” category
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Table 3.11
Means of Egress, 2008-2024
Means of Egress 2024 2018 2013 2008
Walk 60% 65% 65% 80%
Transfer to Bus/Train 25%
Transfer to Bus Only 18% 19% 15%
Other 15% 17% 16% 5%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
2024 survey combined bus and train transfers – previously, train transfers were included in the “Other” category
The percentage of frequent riders (passengers who report riding the Beeline four or more days per week) has declined from 67 to 62 percent, with a corresponding increase in those who ride two to three days per week (Table 3.12). In the post-COVID period, long-time riders (more than 2 years) no longer account for the majority of riders, as shown in Table 3.13. All other categories increased, including new riders (less than six months), who account for 22 percent of all riders.
Table 3.12
Reported Frequency of Ridership, 2008-2024
Frequency 2024 2018 2013 2008
4+ days per week 62% 67% 69% 70%
2 to 3 days per week 25% 20% 20% 20%
Once per week 6% 7% 5% 5%
Less than once per
week 7% 6% 6% 5%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
Table 3.13
Ridership History, 2008-2024
How Long Riding 2024 2018 2013 2008
More than 2 years 40% 58% 57% 52%
1 to 2 years 26% 18% 18% 19%
6 months to 1 year 13% 9% 9% 12%
Less than 6 months 22% 15% 16% 16%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
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Table 3.14 documents the shift away from cash to other methods of fare payment on the Beeline..
Cash accounts for less than half of all fares, while Metro TAP Card use has soared. Table 3.15 shows customer preferences for fare payment and suggests the trends in 2024 will continue.
Table 3.14
Fare Payment, 2008-2024
Payment Mode 2024 2018 2013 2008
Metro TAP card 47% 13% NA NA
Cash 38% 55% 61% 67%
Metro GoPass 6% NA NA NA
Metrolink ticket/pass 5% 17% 13% 9%
Other 4% 15% 26% 24%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
Table 3.15
Preferred Fare Payment Method, 2013-2024
Payment Mode 2024 2018 2013
Metro TAP card 49% 20% 19%
Cash 33% 49% 45%
Smartphone 13% 6% 6%
Credit/debit card 5% 6% 5%
Beeline pass -- 18% 25%
Sources: 2013, 2018 and 2024 On-board Surveys
Question not included in 2008 Survey
NextBus and Google Maps are the primary information source for Beeline riders (Table 3.16).
Google Transit is the preferred source for Beeline information (Table 3.17). The “Other” category includes other apps that provide transit information.
Table 3.16
Primary Information Source, 2008-2024
Source 2024 2018 2013 2008
NextBus/Google Maps 46% -- -- --
NextBus only -- 37% 28% NA
Printed schedules 19% 31% 42% 62%
GlendaleBeeline.com 10% 15% 16% 19%
Telephone 6% 7% 6% 4%
Bus Operators 6% 1% 2% 8%
Other 13% 9% 6% 7%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
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Table 3.17
Preferred Information Source, 2013-2024
Source 2024 2018 2013
Google Transit 41% 23% 0%
Printed schedules 24% 31% 57%
NextBus 21% 41% 43%
Calling the Call Center 3% -- --
Go 511 1% 1% --
Other 10% 5% --
Sources: 2013, 2018 and 2024 On-board Surveys
Question not included in 2008 Survey
The percentage of Beeline riders carrying a smartphone has increased slightly to 81%. A majority of riders in every demographic category has a smartphone.
Table 3.18
Mobile Devices Carried by Beeline Customers, 2013-2024
Device 2024 2018 2013
Smartphone 81% 78% 59%
Other phone 10% 11% 27%
Tablet 5% 5% 6%
None/No answer 9% 11% 13%
Sources: 2013, 2018 and 2024 On-board Surveys
Question not asked in 2008 Survey
Surveys over the years have used different definitions for older age categories. The most notable change in the age of Beeline riders in 2024 was the decrease in riders under age 17 and a corresponding increase in the 18- 24 age group ( Table 3.19). The majority of Beeline riders continue to be female (Table 3.20).
Table 3.19
Age, 2008-2024
Age 2024 2018 2013 2008
Under 17 13% 20% 19% 16%
18 to 24 24% 16% 20% 20%
25 to 44 45% 46% 27% 29%
45 to 61/64 22% 27%
62+/65+ 18% 18% 12% 8%
Note: 2018 and 2024 used 25-61 and 62+; 2013 used 45-61 and 62+; 2008 used 45-64 and 65+
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
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Table 3.20
Gender, 2008-2024
Gender 2024 2018 2013 2008
Female 56% 61% 61% 60%
Male 41% 39% 39% 40%
Non-binary 3% -- -- --
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
Table 3.21 indicates that the percentage of Latino/Hispanic and Armenian riders increased while the percentage of Asian and White/Non-Armenian riders declined from 2018 to 2024.
Table 3.21
Ethnicity, 2008-2024
Ethnicity 2024 2018 2013 2008
Latino/Hispanic 46% 41% 40% 39%
Armenian 18% 12% 16% 17%
Asian 13% 17% 17% 17%
White/non-Armenian 13% 20% 18% 20%
Black/African American 5% 4% 3% 4%
Other 4% 7% 6% 4%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
The number of Beeline customers living in zero-vehicle households has jumped from 27% on the last survey to 41% in 2024, with a rise in one-vehicle households as well (Table 3.22).
Table 3.22
Household Vehicle Ownership, 2008-2024
# Vehicles 2024 2018 2013 2008
Zero 41% 27% 30% 34%
One 36% 29% 33% 31%
Two 17% 31% 27% 24%
Three or more 6% 13% 10% 11%
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
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The 2024 survey used different income categories. The number of Beeline riders in households with incomes under $20,000 decreased from 62 percent in 2018 to 39 percent in 2024 (Table
3.23). The 2008 survey did not include an income question.
Table 3.23
Household Income among Local Beeline Riders, 2013-2024
Income 2024 2018 2013
Less than $10,000 39% 37% 40%
$10,000-$20,000 25% 24%
$20,000-$40,000 26%
38% 36% $40,000-$60,000 17%
Over $60,000 18%
Sources: 2013, 2018 and 2024 On-board Surveys
Income question not asked on 2008 Survey
Table 3.24 shows how customer ratings of overall Beeline service and of individual service elements have increased since 2008. On a 1 to 4 scale where 1 is poor and 4 is great, the rating of overall Beeline service decreased slightly from 3.57 in 2018 to 3.52 in 2024, and three service elements also showed a slight decrease (0.05 or less). Three other service elements, including cleanliness at bus stops, no need to transfer, and schedules are readily available, decreased by more than 0.10, which may be explained by greater transfer activity between the Beeline and Metro bus routes, by the increased use of apps to find next-bus arrivals, and by the fact that transit agencies do not have full control over the bus stop environment.
Table 3.24
2008-2024 Ratings of Service Elements
Service Element 2024 2018 2013 2008
Bus is clean and safe 3.53 3.55 3.38 3.16
Cleanliness at bus stops 3.31 3.38 3.25/3.29
Operator courtesy 3.44 3.49 3.29 3.25
Information is easy to understand 3.42 3.43 3.33 3.22
No need to transfer 3.25 3.41 3.29 3.13
Frequency of service overall 3.25 -- -- --
Schedules are readily available 3.24 3.36 3.22 3.08
Overall rating 3.52 3.57 3.36 3.32
Ratings on a 1-4 scale with 1=poor and 4=great
Safety and cleanliness on the bus rated together in 2018 Safety at bus stops and on the bus rated separately in 2009 Frequency of service overall added in 2024
Sources: 2008, 2013, 2018 and 2024 On-board Surveys
The highest rated service elements are bus cleanliness and safety (3.53) , operator courtesy (3.44), and information is easy to understand (3.42).
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Glendale Beeline
The Beeline Buzz Plan 2026
Chapter 4: Regional Context for Beeline Service
4.0 I ntroduction
Beeline service is not the only transit service in Glendale. Metro operates several local and one express route in the city. Two of LADOT’s Commuter Express Routes serve Glendale. Metrolink trains stop at the Glendale Transportation Center, providing direct connections to Los Angeles Union Station, San Fernando Valley, Antelope Valley, and Ventura County. Amtrak ’s Pacific Surfliner provides intercity service between San Diego and San Luis Obispo.
Section 4.1 summarizes Metro passenger activity in Glendale at stops with at least 75 boardings or alightings in one direction. Section 4.2 discusses LADOT Commuter Express routes that serve Glendale. Section 4.3 shows the local transit network in Burbank. Section 4.4 shows the local transit network in Pasadena. Section 4.5 analyzes the market for transit service within the Beeline service area. Section 4.6 examines how far a rider can travel via transit from selected points in the Glendale area and also general travel patterns gleaned from cell phone data.
4.1 Metro Routes in Glendale
Metro routes provide bus service connecting Glendale with other cities within Los Angeles County.
Table 4.1 presents boardings and alightings within the City of Glendale for all Metro routes.
Boardings on Metro routes within the City limits average almost 14,000 on weekdays, over 8,000 on Saturday, and almost 7,000 on Sunday.
Table 4.1
Boardings and Alightings on Metro Routes within the City of Glendale Line Weekday Saturday Sunday
Boardings Alightings Boardings Alightings Boardings Alightings 90 1,597 1,564 1,041 1,049 962 946
92 1,888 1,808 1,252 1,220 1,068 1,056
93/603 1,040 1,036 755 810 647 680
94 1,841 1,896 1,408 1,392 1,223 1,225
180 2,281 2,377 1,698 1,730 1,604 1,601
217 1,377 1,412 1,067 1,121 954 1,032
501 434 422 212 227 191 201
TOTAL 13,725 8,355 8,401 6,809 6,691
Source: Metro, June 2025 ridership
Individual Metro routes serving Glendale are described below in terms of route destinations, primary streets of operation within Glendale, and major stops in Glendale (at least 80 boardings or alightings).
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Line 90 L os Angeles Civic Center - Sunland - North Hollywood Metro Line 90 operate s primarily on
Glendale Avenue, Cañada Boulevard,
Montrose Avenue, and Foothill
Boulevard in and near Glendale.
Table 4.2 summarizes ridership and
activity at major Metro 90/91 stops in
Glendale on weekdays, Saturday, and
Sunday.
Riders boarding in Glendale are more
likely to ride south. The stop at GCC is
the busiest stop in both directions on
Lines 90/91 within the City of Glendale.
Weekend ridership is notably lower
than weekday ridership at GCC.
Weekend ridership is high at Gl endale
& Broadway in both directions.
Table 4.2
Boardings and Alightings on Metro Line 90 within the City of Glendale Line Weekday Saturday Sunday
Boardings Alightings Boardings Alightings Boardings Alightings 90 1,597 1,564 1,041 1,049 962 946
Major Stops within the City of Glendale
Glendale/Broadway 241 228 169 160 161 146
Glendale/California 120 133 87 90 80 100
Verdugo/Honolulu 100 70 80 66 75 53
Glendale/Chevy Chase 81 72 37 27 36 31
Glendale/Colorado 76 76 36 47 31 37
Source: Metro Ridership from LA Metro, June 2025
Note: Ridership at Canada/Glendale College stop is higher when GCC is in session
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-3
Line 92 Downtown Los Angeles– Sylmar Station
Metro Line 92 operates primarily on Brand
Boulevard and Glenoaks Boulevard in
Glendale.
Table 4.3 summarizes ridership and activity
at major stops in Glendale on weekdays,
Saturday, and Sunday.
The stop at Brand & Broadway is the busiest
stop on Line 92 within the City of Glendale.
Weekend boardings and alightings along
Brand Boulevard are almost as high as
weekday, suggesting that non-work travel is
an important element of ridership on Brand
Boulevard.
Line 92 is the primary link between
downtown Glendale and downtown Burbank.
Table 4.3
Boardings and Alightings on Metro Line 92 within the City of Glendale Line Weekday Saturday Sunday
Boardings Alightings Boardings Alightings Boardings Alightings 92 1,888 1,808 1,252 1,220 1,068 1,056
Major Stops within the City of Glendale
Brand/Broadway 328 295 232 211 211 180
Glenoaks/Pacific 132 135 87 84 65 70
Brand/Colorado 129 108 97 71 71 80
Glenoaks/Western 101 105 71 74 62 59
Brand/California 88 84 73 65 65 70
Brand/Harvard 83 66 54 53 49 45
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-4
Line 93 (603) Glendale Galleria to Grand/LATCC Station
Metro Line 93 operates primarily on San
Fernando Road, Pacific Avenue, Colorado
Street, Columbus Avenue and Central
Avenue. Metro renumbered this route from
603 to 93.
Table 4.4 summarizes ridership and activity
at major stops in Glendale on weekdays,
Saturday, and Sunday.
The stop at Columbus & Hawthorne
(Glendale Galleria) is the busiest stop in the
City of Glendale, followed by Central &
Americana and San Fernando & Los Feliz.
Table 4.4
Boardings and Alightings on Metro Line 93 within the City of Glendale Line Weekday Saturday Sunday
Boardings Alightings Boardings Alightings Boardings Alightings 93 (formerly 603) 1,040 1,036 755 810 647 680
Major Stops within the City of Glendale
Columbus & Hawthorne 189 423 105 398 125 356
Central & Americana 164 2 155 13 142 2
San Fernando & Los Feliz 158 139 86 92 88 112
Central & Broadway 85 4 69 14 79 0
Pacific & Colorado 81 79 81 102 47 46
San Fernando & Chevy
Chase 75 88 43 53 46 50
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-5
Line 94 Downtown Los Angeles – North Hollywood
Metro Line 94 operates on San Fernando
Road, Brand Boulevard, and Broadway in
Glendale.
Table 4. 5 summarizes ridership and
activity at major stops in Glendale on
weekdays, Saturday, and Sunday.
The stops at Broadway & Brand are by far
the busiest stops on this route. Metro Line
94 was restructured in the NextGen plan
via Brand and Broadway to serve the heart
of Glendale.
Table 4.5
Boardings and Alightings on Metro Line 94 within the City of Glendale Line Weekday Saturday Sunday
Boardings Alightings Boardings Alightings Boardings Alightings 94 1,841 1,896 1,408 1,392 1,223 1,225
Major Stops within the City of Glendale
Brand/Broadway SB/
Broadway/Brand NB 426 418 388 323 320 279
Brand/Colorado 155 183 133 153 123 150
Broadway/Central 136 142 121 127 96 115
San Fernando/Sonora 133 134 105 112 102 96
San Fernando/Western 115 116 95 105 78 73
Broadway/San Fernando 99 99 56 60 49 62
Brand/Chevy Chase 92 89 67 47 62 47
Broadway/Pacific 88 92 70 67 53 51
San Fernando/Brand 83 90 52 49 53 49
Brand/Los Feliz 77 84 61 62 58 57
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-6
Line 180 Hollywood – Glendale – Pasadena
Metro Line 180 operates on Los Feliz
Boulevard, Central Avenue, and Broadway
in Glendale.
Table 4. 6 summarizes ridership and
activity at major stops in Glendale on
weekdays, Saturday, and Sunday.
The stops at Broadway & Brand, Central &
Americana, and Broadway & Glendale are
the busiest stops on Line 180 within the
City of Glendale.
Table 4.6
Boardings and Alightings on Metro Line 180 within the City of Glendale Line Weekday Saturday Sunday
Boardings Alightings Boardings Alightings Boardings Alightings 180 2,281 2,377 1,698 1,730 1,604 1,601
Major Stops within the City of Glendale
Broadway/Brand 436 422 310 337 320 292
Central/Americana 268 190 253 172 240 165
Broadway/Glendale 253 270 187 176 141 166
Broadway/Central EB
Central/Broadway WB 197 173 148 121 142 121
Broadway/Verdugo 103 156 70 93 75 90
Central/Los Feliz 103 117 74 90 88 82
Central/Colorado 92 139 83 123 70 111
Central/Windsor 92 85 46 50 35 39
Broadway/Louise 61 92 52 65 54 65
Broadway/Chevy Chase 70 82 60 61 47 64
Broadway/Adams 75 80 61 55 56 48
Central/Chevy Chase 72 80 51 59 49 46
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-7
Line 217 Eagle Rock Plaza to La Cienega Station
Metro Line 217 operates on Los Feliz
Boulevard, Brand Boulevard, Broadway,
Verdugo Road, and Colorado Street in
Glendale.
Table 4.7 summarizes ridership and activity
at major stops in Glendale on weekdays ,
Saturday, and Sunday.
The stop s at Los Feliz & San Fernando ,
Brand & Broadway, and Colorado & Eagle
Dale are the busiest stops in both directions
on Line 217 in the City of Glendale.
Table 4.7
Boardings and Alightings on Metro Line 217 within the City of Glendale Line Weekday Saturday Sunday
Boardings Alightings Boardings Alightings Boardings Alightings 217 1,377 1,412 1,067 1,121 954 1,032
Major Stops within the City of Glendale
Los Feliz/San Fernando 194 174 148 132 128 117
Brand/Broadway 172 116 133 84 138 71
Colorado/Eagle Dale 129 174 94 138 93 134
Broadway/Glendale 123 113 80 81 64 73
Broadway/Brand 107 128 99 114 87 94
Broadway/Verdugo 86 82 36 56 41 65
Brand/Colorado 82 118 94 130 78 99
Brand/Harvard 17 89 13 79 20 75
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-8
Line 501 North Hollywood to Pasadena Express
Metro Line 501 is an express route between
North Hollywood and Pasadena on SR 134.
In Glendale, it exits SR 134 and travels on
San Fernando Road, Broadway, and Brand
Boulevard with four stops in each direction.
Table 4.8 summarizes ridership and activity
at major stops in Glendale on weekdays,
Saturday, and Sunday.
The stops at Brand & Broadway (EB) and
Broadway & Brand (WB) are the busiest
stops within the City of Glendale.
Table 4.8
Boardings and Alightings on Metro Line 501 within the City of Glendale Line Weekday Saturday Sunday
Boardings Alightings Boardings Alightings Boardings Alightings 501 434 422 212 227 191 201
Major Stops within the City of Glendale
Brand/Broadway EB
Broadway/Brand WB 212 206 104 122 101 110
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-9
4.2 LADOT Commuter Express and DASH Routes
Two Commuter Express routes operated by the Los Angeles Department of Transportation serve Glendale. Commuter Express 409 has seven morning trips to downtown Los Angeles from Sylmar or Sunland (with one additional trip starting at Harvey Drive) and seven afternoon trips to Sylmar or Sunland. Stops in Glendale include Lowell Avenue & Honolulu Avenue in North Glendale, Verdugo Boulevard & Valihi Way in Montrose, and the Glendale park-and-ride lot at Harvey Drive. Commuter Express 549 has five morning and five afternoon trips in each direction.
This route travels through Glendale via SR 134, with stops at Brand Boulevard and the Glendale park-and-ride lot at Harvey Drive.
LADOT also operates one DASH route, DASH Highland Park/Eagle Rock, that comes to the edge of the City of Glendale (Figure 4.1). At the Eagle Rock end of the route, the DASH bus turns around via Br oadway – Eagle Dale – Colorado, with a stop at Eagle Dale far side (south) of Broadway. The Beeline Route 6 uses the same turnaround path (to/from the west instead of the east) but does not have a stop along Eagle Dale.
Figure 4.1
DASH Highland Park/Eagle Rock
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-10
4.3 Burbank Bus
The neighboring City of Burbank provides local transit service, as shown in Figure 4.2. The Orange Route is a loop route serving the North Hollywood station (connecting to Metro’s B and G lines) and the Hollywood Burbank airport. The Pink Route operates between the Universal/Studio City G line station and the Downtown Burbank Metrolink station, providing a connection with the Beeline Route 12 during peak hours. A current study is considering extending the Orange Route to connect with the Red route at the Downtown Burbank Metrolink station and adding a third route to the network that would also connect at the station.
Figure 4.2
Burbank Bus Network
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-11
4.4 Pasadena Transit
Figure 4.3 shows the Pasadena Transit network. Pasadena Route 52 So. Raymond-Linda Vista- JPL connects with the Beeline Route 3 and the La Cañada Flintridge Shuttle (Route 33) at JPL with two morning and two afternoon trips . Pasadena Route 5 3 Caltech-JPL connects with the Beeline Route 3 and the La Cañada Flintridge Shuttle (Route 33) at JPL with trips every 30 minutes between 6 and 9 am and 3 and 7 pm.
Figure 4.3
Pasadena Bus Network
4.5 Market Analysis for Transit Services in Glendale
The following maps measure and illustrate density of people and jobs in Beeline’s service area and areas of influence. Residential and jobs density are some of the most important variables explaining demand for transit service. A map showing the concentrat ion of residents and jobs, provides a combined view of the density of activities in the service area.
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-12
4.5.1 Residential Density
This map of residential density (Figure 4.4) shows the number of persons per square mile within the Beeline service area, including the City of Glendale and surrounding communities in La Crescenta-Montrose, La Cañada-Flintridge, Eagle Rock, Atwater Village, and Burbank.
Figure 4.4
Residential Density
The map shows that the central part of Glendale has many areas of high residential density (more than 20,000 people per square mile), and that these are clustered into distinctive districts; for instance, the areas south of Highway 134, east of Glendale Avenue, and north of Highway 134 along Stocker Street. Glenoaks Boulevard in downtown Burbank and the western edge of the city is one notable corridor of high residential density that is outside of downtown Glendale.
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-13
4.5.2 Employment Density
This map of employment density (Figure 4.5) shows the number of jobs per square mile within the Beeline service area, including the City of Glendale and surrounding communities in La Crescenta-Montrose, la Cañada-Flintridge, Eagle Rock, Atwater Village, and Burbank.
Figure 4.5
Job Density
The map shows that downtown Glendale, especially the area within Pacific Avenue, Glenoaks Boulevard, Glendale Avenue and Colorado Street, has a high density of jobs (more than 20,000 per square mile), and it is an important employment center for the Arroyo Verdugo subregion.
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-14
Other notable locations include the Glendale Memorial Hospital in the south end of the city, by the Glendale Transportation Center, and Adventist Health just off the intersection of Highway 134 and Highway 2.
Outside the city boundaries, downtown Burbank and the Media District on Alameda Avenue, west of Victory Boulevard, is another cluster of high employment density. These two areas are connected to Glendale via Flower Street and San Fernando Road which also concentrate a medium level of employment density associated to the movie industry (Disney) and retail.
North of the city, there is a small concentration of jobs in Montrose and at NASA’s Jet Propulsion Laboratory. However, job numbers for JPL are not reported in the U.S. Census data for La Cañada-Flintridge (as noted on Figure 4.5).
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-15
4.5.3 Activity Density
This map shows not only residential density but also employment density, since the mix of activities contributes to the ridership potential of transit. Transit lines serving purely residential neighborhoods tend to be predominantly used in one direction and generally provide less service than lines on major corridors – like Central Avenue, Brand Boulevard, Broadway, Glendale Avenue, and portions of Glenoaks Boulevard, where residential, commercial and other uses are mixed, and people are traveling in both directions throughout the day.
Figure 4.6
Activity Density
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-16
Many of the dense residential and employment areas noted on the previous maps stand out here, but this map also shows areas where different types of demand are more likely to sustain an all- day travel market. One example of an all-day travel market is along Chevy Chase Drive, which accounts for the high ridership on Route 4.
Note that some busy places like malls and hospitals are underrepresented on these maps because only the employees are counted, and not the visitors. In addition, data from schools and universities count only employment, not students, even though students commute every day. That type of activity is shown in the origin-destination travel maps in the next section.
4.6 General Travel Patterns: Origin-Destination Travel Maps (Replica Analysis)
The maps in this section show origin-destination travel flows between distinct zones of the City of Glendale and surrounding areas that comprise the Beeline service area. The purpose of the maps is to illustrate the demand for travel at a fine grain, showing the level of activity, trip attraction and generation that exists between neighborhoods within Glendale’s city limits and between these neighborhoods and surrounding jurisdictions.
The zones used in the analysis are aggregations of U.S. Census block -groups that capture different sections of the service area, and that were aggregated based on land use characteristics, whether residential, commercial, industrial, etc. The zones vary in size based on density and distance from downtown Glendale, with smaller areas closer in and larger areas in the periphery (for example, along Foothill Drive in La Cañada-Flintridge).
Travel demand volumes were extracted from Replica data. Replica is an activity -based travel demand model that models travel at a very fine level of detail, using a series of predictive sub models that synthetize travel behaviors from thousands of users, based on millions of GPS records from cellphones and vehicles, and other baseline data sources, such as population demographics and employment data from the U.S. Census.
In all maps, circles represent trips that are completely contained within each zone, that is trips that start and end within the zone boundaries. Lines represent trips that travel in both directions between any pair of zones. The size of circles and the thickness of lines represent the number or volume of trips for an average day (typically a Thursday). The volume of trips is also represented by color darkness, to help reading.
4.6.1 All Trip Purposes, All Modes
This map shows trips on all modes of travel and for all trip purposes. The map shows a high level of trip making within zones in and around downtown Glendale, and in Burbank. The largest circles and the thickest lines are found in these two urban centers. Generally, the highest volume of trips occurs between contiguous zones, showing that many trips are less than 3 miles long (about 1/3 of all trips).
Trips that are longer than 3 miles are more dispersed and go to multiple areas; however, the map shows a number of longer, thinner, and lighter color lines going between Burbank and Glendale.
Collectively, these show the demand for travel that exists between the two urban centers.
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-17
Figure 4.7
Origin-Destination Travel Flows – All Purposes, All Modes
Other noteworthy concentrations of trips are found at Glendale Community College and major high schools (such as Herbert Hoover and Glendale), and at major employer sites such as Disney Imagineering in Glendale’s Grand Central neighborhood.
Large circles and lines are found between zones in La Crescenta-Montrose, mostly related to travel from residential neighborhoods in the foothills to shopping, educational, and healthcare opportunities in Montrose and along Foothill Boulevard.
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-18
Approximately one-third (1/3) of daily trips that occur in the area are between 5- 15 miles long.
These are represented by the longest and thinnest lines in the map. These trips are highly dispersed and going in all directions. To make the map readable, we filtered out trip lines that are below 1,000 daily trips, which means that many longer trips are not shown, and that those that are shown represent important volumes of regional demand. (e.g., trips between the Media District in Burbank and different parts of Glendale, Atwater Village, and Montrose.
4.6.2 Work and School Trips, All Modes
Figure 4.8 shows trips on all travel modes that are made for work or school purposes.
Figure 4.8
Work and School Trips, All Modes
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-19
.
Figure 4.8 presents the commute patterns that occur on a typical weekday in the Beeline service area. Many of these trips are also short trips to go to school that stay within the analysis zones, or that travel between contiguous zones to both school and job centers; for instance, in downtown Glendale around the Galleria and the Americana, in the office district north of Highway 134, in La Crescenta and Montrose, and also in downtown Burbank and the Burbank Media District i, and also in the Grand Central neighborhood within Glendale.
A large concentration of work and school related trips also move between Burbank and Glendale along the Highway 134 corridor and parallel arterial streets such as San Fernando Road and Glenoaks Boulevard. This section of the city and the region have a high density of activities that show a high level of travel between analysis zones and demand for transit service.
Larger destinations such as the Media District in Burbank, downtown Glendale, and Glendale Community College, attract trips from many different zones that travel longer distances and show a more dispersed pattern. A good example of this is the Verdugo campus of Glendale Community College, that attracts many trips from many locations in the service area.
Figure 4.9 shows origin-destination travel flows, for all modes of travel and for all trip purposes, going to the analysis zone that contains Glendale Community College. Most trips in this zone are generated and attracted by the college, and include trips that residents are making for education and for jobs at the GCC campus. This map is also showing all trips between zones that are larger than 100 daily trips to provide a comprehensive picture of trips going to and from the GCC zone.
GCC is one of the largest destinations in the service area, and one that pulls trips from all zones included in the analysis. This highlights the importance of GCC as a destination for the Beeline service, and the importance of facilitating connections with the regional transit network to allow for seamless travel on transit from all areas. For instance, there are a few zones showing a significant number of trips going to/from GCC that currently require transfers and a much longer travel time on transit, such as the Media District zone in Burbank, and Atwater Village and Eagle Rock in the City of Los Angeles. Metro Route 685 formerly connected Glassell Park and Eagle Rock with GCC, but NextGen discontinued this route.
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-20
Figure 4.9
Origin-Destination Travel Flows to Glendale Community College Zone
The Beeline Buzz Plan 2026 4. Regional Context for Beeline Service Dan Boyle & Associates, Page 4-21
4.7 Summary
Residents and employees in the City of Glendale have abundant choices for transit travel:
• Metro operates seven regional bus routes that connect Glendale with downtown Los Angeles and other cities in the region. Boardings on Metro routes within the City limits average almost 14,000 on weekdays, over 8,000 on Saturday, and almost 7,000 on Sunday.
• LADOT operates two commuter express routes in Glendale and one DASH route that ends just outside the city limits.
• Burbank Bus currently operates two routes within the City of Burbank. Beeline Route 12, a peak-only Metrolink Express route, connects with the Pink Route route today at the Downtown Burbank Metrolink station. A current study in Burbank is proposing a third local route, with all three routes serving this station. • Two peak-only Pasadena Transit bus routes connect with the Beeline Route 3 and the La Cañada Flintridge Shuttle (Route 33) at the Jet Propulsion Laboratory. • Metrolink provides commuter rail service on its Antelope Valley and Ventura County lines.
Rail passengers can connect with Beeline Routes 1, 4, 8, 11, and 12 at the Glendale Transportation Center and with Beeline Route 12 at the Downtown Burbank station.
Amtrak trains also serve both stations.
The market analysis for transit services in Glendale identifies areas of high residential density and high employment density. Transit demand and ridership are higher in areas with dense concentrations of residents and/or workers. The central part of Glendale has many areas of high residential density, while portions of Glenoaks Boulevard in downtown Burbank and the western edge also have high residential density. Employment density is very high in downtown Glendale, an important employment center in the Arroyo Verdugo subregion. Other notable locations include medical facilities and the area near the Glendale Transportation Center. Outside the city boundaries, downtown Burbank and the Burbank Media District show high employment density.
Considering residential and employment density together highlights many of the dense areas noted previously and also shows areas where different types of demand are more likely to sustain an all-day travel market. One example is along Chevy Chase Drive, which accounts for the high ridership on the Beeline Route 4.
Analysis of origins and destinations for general travel and work/school travel using data from Replica shows the most intense travel patterns within zones in and around downtown Glendale, and in Burbank. The highest trip volumes are seen between contiguous zones. Longer trips are more dispersed and go to multiple areas, but generally reflect demand for travel between the two urban centers. The Replica data can also provide a comprehensive picture of travel to a specific destination such as the zone that includes Glendale Community College.
Taken together, the findings in this chapter identify multiple transit operators in the City of Glendale and surrounding areas that play a role in meeting the general travel demands as well as work/school travel needs within the region.
Glendale Beeline Buzz Plan
Chapter 5
Public Outreach
Glendale Beeline Public Engagement Plan
June 2026
5.0 O VERVIEW
The Beeline Buzz Plan is a Comprehensive Operational Analysis and Integration Study, which will explore ways to improve access, connectivity, and system efficiency in Glendale and surrounding communities including, Burbank, La Cañada Flintridge, La Crescenta, and Montrose. The study reviews Beeline Bus Service routes, schedules, and regional connections to explore ways to better serve the community.
This report outlines the Beeline Buzz Plan’s community engagement strategy, overall approach, and key objectives. Community engagement for the study launched in Spring 2025, structured by three underlying goals:
• Inclusive Outreach: The outreach team tailored outreach strategies to meet the communications needs of seniors, neurodiverse populations, transit -dependent individuals, as well as multi-lingual communities.
• Community Integration: Outreach enhanced public participation through multilingual, in- person, and digital engagement strategies tailored to meet Title VI requirements. • Stakeholder Collaboration : Outreach facilitated collaboration with community -based organizations (CBOs), educational institutions, local government staff, and transit service providers to integrate broader perspectives into the final analysis.
To support these goals, the City of Glendale, in collaboration with Dan Boyle & Associates and Arellano Associates, implemented outreach to ensure accessible and equitable communication, dynamic feedback channels, continuous engagement, and integration of community feedback into the study analysis. Outreach was multilingual to ensure diverse and equitable participation, with all project collateral made available in English, Spanish, Korean, and Armenian.
5.1 STAKEHOLDER ENGAGEMENT
Database
Prior to initiating engagement, the outreach team developed a comprehensive database to manage stakeholder contacts and key stakeholders identified in the project’s Public Engagement Plan (PEP). Key audiences included non-profits, educational institutions, faith-based institutions, chambers of commerce, local businesses, and community organizations in the city of Glendale and the surrounding areas. The database began with 1,374 contacts. To date, the project database contains 1,502 contacts from pop- ups, project email opt -ins, and virtual meeting attendees. The database can be viewed in its entirety in the appendices.
Project Website and Collateral
To make project information widely available, the outreach team developed foundational project collateral, including an evergreen fact sheet and Frequently Asked Questions (FAQ) sheet, to provide a high-level overview and understanding of the COA project.
The project website served as an interactive and engaging information tool throughout the study, providing a consistent, go- to resource for community members to reference updates at each
The Glendale Beeline Buzz Plan 5. Public Outreach
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project phase. The website included a project overview, an interactive map of the study area, ways to get involved, and additional project resources, such as the fact sheet and ways to connect with the project team. The outreach team continuously updated the website with the most recent and up-to-date information to promote the meetings and community survey, allowing the public to easily access key information.
Communication Log
To allow community members to connect with the project team, the outreach team created and monitored a project email address. This email received project inquiries, and each inquiry received a response, which was both documented in a communication log. To date, 72 comments have been received. The complete comment log can be found in the appendices.
Community Survey
The project team developed a community survey to understand the priorities and preferences of both riders and nonriders. The survey, which was available in English, Spanish, Korean, and Armenian, was open to responses from July 2025 to October 2025, gathering a total of 278 responses. A print and digital copy was made available at in-person events to ensure accessibility for community members with less comfort using digital tools.
The outreach team promoted the survey at community pop up events, the project website, and digital notification tools, such as social media posts and the project website.
Focus Groups
In June 2025, the project team conducted a total of four virtual focus group meetings with local and regional government partners, City staff and City Service Center staff, business associations, and transit partners. These meetings provided an opportunity for key stakeholders to share their insights and discuss critical transportation challenges and needs within the Glendale Beeline service area to understand the existing conditions. These sessions engaged a wide audience, representing 21 participants and 14 agencies and organizations.
Notification Strategy
To ensure widespread awareness and engagement, a multi -channel notification strategy was implemented. This strategy included email blasts and direct communication with agencies and staff. Below is a summary of the efforts undertaken to promote the focus group meetings and encourage participation:
• Email Notification: Potential attendees were notified by email with an invitation to attend, along with more information about the project.
• Follow Up Phone Calls: After the email notification campaign, the outreach team followed up with potential attendees by phone.
Table 5.1 summarizes the focus group schedule and attendees.
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Table 5.1
Focus Group Participants
Focus Group Participants
Local and
Regional
Government
Wed., June 5 ,
2025
1PM-2PM
Ardy Kassakhian (Councilmember, City of Glendale)
Dan Brotman (Councilmember, City of Glendale)
Karen Pan (Transit Services Manager, City of Burbank)
Dede Muller (Councilmember, La Crescenta Valley Town Council) Maria Sosyan (Director of Community Engagement, Office U.S.
Representative Laura Friedman (CA-30))
David Perry (Transportation Deputy, Office of LA County Supervisor Kathryn Barger (D5))
Jeanette Klein (Sr. Management Analyst II, City of La Cañada Flintridge) City
Staff/Service
Centers
Tue., June 10,
2025
9AM-10AM
Daniel Hernandez (Director of Public Works, City of Glendale) Ronnie Lira (Police Services Officer, City of Glendale) Isis Santos (Library Branch Supervisor, City of Glendale) Joseph Gonzalez (Park Planner, City of Glendale)
Cindy Cameros (Assistant Park Planner, City of Glendale) Business
Associations
Wed., June 11,
2025
12PM-1PM
Molly Burke (Executive Director, Montrose -Verdugo Chamber of Commerce)
Gigi Garcia (Vice President, Montrose Shopping Park Association) Maureen Palacios (Board Member, Montrose Shopping Park Association)
Ryan Huffman (Assistant District Manager, Greater Downtown Glendale Association)
Raul Porto (President, Porto’s)
Marco
Li Mandri (Executive Director, Greater Downtown Glendale Association) Transit Partners
Thurs., June 12,
2025
2PM-3PM
Israel Marin (Transportation Planner, LA Metro Service Planning) Sara Tohamy (Strategic Manager of Government Affairs, Flix/Greyhound Bus Lines)
Jeanette Klein (City of La Canada Flintridge)
Overall focus group feedback reflects strong community interest in enhancing Glendale Beeline to be more inclusive, convenient, and regionally integrated. While participants expressed enthusiasm for the Beeline’s affordable, safe, and clean service, attendees shared that strategic improvements in frequency, coverage, public awareness, and regional coordination could take the service to the next level. These focus groups provide a roadmap for how Beeline can better align with rider needs and community priorities moving forward. The full Focus Group Summary can be found in the appendices.
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Rider Engagement
To reach the targeted audience of Beeline riders and distribute the community survey, the outreach team conducted a series of bus rider intercepts and bus ride-alongs in Summer 2025.
Bus Rider Intercepts
Two bus rider intercepts were conducted in early July 2025, with at least one Spanish speaker per outreach team present to support language needs. Staff engaged with riders and distributed fact sheets at key transit areas, including:
• Glendale Transportation Center | 7-10AM on Tuesday, July 15, 2025 • Glendale/Broadway intersection | 1- 4PM on Wednesday, July 16, 2025.
Bus Ride Alongs/On-Board Survey
Three on-board bus survey efforts were conducted in July 2025. Outreach staff boarded buses along selected Beeline routes to share information with riders and encourage them to take part in the community survey. Two high ridership routes (Route 1 and Route 4) and one low ridership route (Route 6) were selected to target a variety of riders. Ride alongs were conducted on:
• Route 4 | 11AM-2PM on Wednesday, July 9, 2025
• Route 6 | 1PM-4PM on Thursday, July 10, 2025
• Route 1 | 1-4PM on Wednesday, July 16, 2025
As the first touchpoint with the public, these rider engagements provided a foundation for future analysis, particularly understanding gaps in service. This effort allowed the outreach team to target rider needs and refine potential engagement strategies, such as noting different language needs on each route. In total, the team engaged nearly 150 transit riders.
Pop-Ups
To complement rider engagement and digital outreach to promote the community survey, the project team conducted in-person community event pop-ups to broaden engagement and reach residents who may not participate through traditional meeting formats. Pop-ups were designed to provide accessible, informal opportunities for community members to learn about the Beeline Buzz Plan and share feedback in settings where people were already gathered.
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Prior to implementation, the outreach team developed a comprehensive community outreach calendar identifying local events across Glendale, Burbank, La Cañada Flintridge, La Crescenta, and Montrose. Events were evaluated based on anticipated attendance, geographic coverage, and their potential to engage a broad cross-section of the community, including families, students, seniors, and non- transit users. Based on this evaluation, the project team staffed pop- ups at several high-visibility community events including:
• Glendale’s National Night Out (August 5, 2025)
• La Cañada Flintridge’s Music in the Park Concert Series (August 31, 2025) • City of Glendale Open House & Touch-a-Truck (October 18, 2025) At each pop-up event, outreach staff hosted an engagement table and provided tablets connected directly to the project’s digital survey, allowing participants to complete the survey on-site. Printed project fact sheets were also distributed to share a high-level overview of the study, project goals, and ways to stay involved. Bilingual outreach staff were available to answer questions, provide clarification about the Beeline system, and encourage participation, adapting engagement techniques as needed based on event context and audience dynamics. Overall, the project team engaged with over 200 event attendees. Full pop- up event summaries can be found in the appendices.
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5.2 INITIAL PUBLIC MEETING
The outreach team hosted a Virtual Public Meeting to share project information and promote the community survey on Wednesday, August 20th from 6PM-7PM.
Meeting Notification
A multilingual (English, Spanish, Armenian, and Korean) targeted notification campaign was organized to raise awareness about the Beeline Buzz Plan, promote the virtual public meeting, and distribute the community survey. The notification plan included print, electronic, and extended outreach notification to enhance community engagement:
• Print Notification
o Mailer
A concise, postcard-style printed meeting notice was developed and distributed during in-person outreach activities, including community event pop- ups. The notice included essential public meeting information and was produced in Spanish, Armenian, and Korean to support accessible and equitable outreach within the project area. • Digital Notification
o E-Blasts
4 e-blasts were distributed to the project stakeholder list through Constant Contact. The e-blasts provided timely updates and reminders to the community about project developments and upcoming events.
o Social Media
The project team developed a comprehensive social media strategy to promote key milestones and events, such as surveys, community meetings, and important project updates. 4 organic social media posts via city social portals, including Facebook and Instagram, were distributed.
o Digital Toolkit
The outreach team developed a digital toolkit to help promote the public meeting and distributed it to 110 local CBOs, community leaders, and other key stakeholder organizations. The toolkit included copy-and-paste ready text and visual elements that stakeholders can use to include in their own newsletters, eblasts, website, social media pages, and other communication methods they use to reach their network of contacts.
Public Comment
The public was invited and encouraged to comment either verbally or in writing. Written comments and questions were accepted throughout the meeting by utilizing the Zoom Q&A function. The public comment discussion gathered 26 unique questions and comments from attendees, which are detailed in the meeting comment log below.
Participants highlighted areas of improvement for the Beeline service and expressed a strong need for expansion of service, including late-night, weekend, and holiday service, specifically at the Glendale Metrolink Station, where alternative options like Metro Micro and Uber are currently necessary. Attendees also desired improved access to key destinations, such as Grand Park, Deukmejian Wilderness Park, Burbank Airport, and Glendale Galleria, along with full supplemental school bus routes.
Riders suggested better amenities such as real -time info, e -paper displays, and stop request buttons, alongside fleet and infrastructure upgrades, including larger buses, new vehicles, and
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dedicated bus lanes. Finally, detailed route- specific modifications were proposed, including extensions, frequency increases, weekend service additions, rerouting, and integration with other routes to better connect riders to destinations such as Pasadena, Universal Studios, Cal State LA, UCLA, LAX, Montrose, and local shopping centers. Overall, the feedback emphasizes expanded coverage, improved reliability, and enhanced rider experience. A detailed report can be found in the appendices.
5.3 COMMUNITY SURVEY RESULTS
The on-line community survey was developed to encourage input from residents and employees in communities served by the Beeline. The survey received 278 responses. Of these, 170 (61 percent) have used the Beeline within the past year, 77 have previously used the Beeline, and 31 have never ridden the Beeline, as shown in Table 5.2.
Table 5.2
Community Survey: Beeline Usage within the Past Year
Count % of All Respondents
Yes 170 61.2%
No 77 27.7%
I" ve.never.ridden.Beeline 31 11.2%
Total Responses 278 100.0%
Table 5.3 shows how respondents heard about the Beeline Buzz Plan. Almost 40 percent heard about the plan via social media.
Table 5.3
Community Survey: How Respondents Heard about the Beeline Buzz Plan
Count % of All Respondents
At.a.bus.stop 30 10.8%
At.a.community.event 34 12.2%
O n.the.bus 23 8.3%
E‗Blast 11 4.0%
Social.media 109 39.2%
Project.website 15 5.4%
Newsletter 20 7.2%
No.Response 36 12.9%
Total 278 100.0%
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RIDERS
Riders’ frequency of Beeline usage varied, with about a third (36%) using the service at least weekly.
Table 5.4
Community Survey: Frequency of Beeline Use
Count % of All Respondents
Every.day 44 25.9%
A.few.times.a.week 55 32.4%
At.least.once.a.month 34 20.0%
Rarely. .less.than.once.a.
month
37 21.8%
Total Responses 170 100
Respondents reported using the Beeline for multiple trip purposes over the past year, including shopping/errands (37%), work (26%), and school (16%). Respondents could select more than one option. The on-board survey of riders (1,316 responses) asked about the purpose of the specific trip, and had different results: 37% work, 23% school, 16% shopping.
Table 5.5
Community Survey: Trip Purpose
Count % of All Respondents
Work 73 42.9%
School 43 25.3%
Shopping― errands 103 60.6%
Recreation 65 38.2%
Visiting.friends― family 35 20.6%
Medical― Other.appointments 36 21.2%
Environmental.reasons 44 25.8%
Total Respondents 170 100.0%
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Surveyed Beeline riders also use LA Metro (37%), Metrolink (24%), and Amtrak (11%).
Respondents could select more than one option.
Table 5.6
Community Survey: Connections with Other Transit Operators
Count % of All Respondents
None 48 28.2%
LA Metro 103 60.6%
LCF Shuttle 12 7.1%
LADOT Commuter Express 15 8.8%
Pasadena Transit 13 7.6%
Metrolink 66 38.8%
Amtrak 30 17.6%
Metro Micro 16 9.4%
Total Respondents 170 100.0%
Respondents connected to a variety of services and routes through Beeline, such as Metro ( G Line, Route 90, Route 180), Pasadena Transit, Metrolink, Amtrak, and other Beeline routes.
Most riders walk to access Beeline Bus or transfer from another bus or train. Respondents could select more than one option, since mode of access can vary depending on the trip. The on-board survey, which asked about the rider’s specific trip, showed 58 percent walk and 32 percent transfer from another bus.
Table 5.7
Community Survey: Mode of Access to the Beeline
Count % of All Respondents
Walk 157 92.4%
Bike.or.Roll.(Scooter? .
Skateboard? .Roller. Skate? .etc¡)
10 5.9%
Transfer.from.another.bus.or.
train
48 28.2%
Dropped.off.by.friends― family 9 5.3%
Dropped.off.by.rideshare.(e¡g¡? .
U b e r ?. L y f t ?. t a x i ?. e t c ¡ )
3 1.8%
Total Respondents 170 100.0%
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Physical TAP cards were reported to be the most common form of payment (35%), followed by Cash (24%). Respondents could select more than one option.
Table 5.8
Community Survey: Fare Payment Method
Count % of All Respondents
TAP Card (includes Stored
Value, Beeline passes,
Transfers, LIFE, GoPass,
EZPass, etc.)
96 56.4%
TAP LA App (smartphone) 40 23.5%
Cash 66 38.8%
Transfer with valid
Metrolink/Amtrak fare
30 17.6%
Total Respondents 170 100%
Rider respondents most used Google Maps (34%) and printed schedules (14%) to access Beeline route or schedule information. Respondents could select more than one option.
Table 5.9
Community Survey: Source of Route or Schedule Information
Count % of All Respondents
Google Maps 93 54.8%
Umo Website
(rider.umoiq.com)
17 10.0%
Climate Mobility App 14 8.2%
Printed Schedule 40 23.5%
Call Beeline Customer
Service
11 6.5%
At the bus stop (text bus stop
ID to 41411)
18 10.6%
Total Respondents 170 100.0%
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Respondents most frequently indicated that later weekday service (50%), later Saturday service (48%), and more routes running on Sunday (36%) would be the most helpful changes to Beeline service hours. Respondents could select more than one option. On average, riders chose three actions. Survey participants identified specific routes ( Routes 1, 3, 6, 7, 8, and 12) for improvements in service hours.
Table 5.10
Community Survey: Preferences for Service Hour Improvements
Count % of Question Responses
Earlier weekday service 46 27.1%
Later weekday service 85 50.0%
Earlier Saturday service 44 25.9%
Later Saturday service 81 47.6%
Earlier Sunday service 44 25.9%
Later Sunday service 61 35.9%
More routes running on
Sunday
73 42.9%
None – Service is working fine
for me.
41 24.1%
Total Respon dents 170 100.0%
Extended service hours, increased frequency, reduced wait times, real -time passenger information (e.g., bus tracking, transit app development), and improved coordination with other providers were some of the most frequently reported suggestions. This question was open response.
Riders hoped for better connections to a variety of destinations, such as parks, downtown commercial areas, and educational facilities. Some desired destinations included:
• Recreation: Pacific Park, Emerald Isle Park, Chevy Chase Library, Glenoaks Canyon • Business and Commercial: Downtown Los Angeles, Pasadena, Downtown Burbank, LCF • Schools and Educational Facilities: USC, GCC
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NON-RIDERS
Non-rider respondents most frequently reported not using Beeline because they usually drive (58%). Other reasons included the routes don’t go where they need to go (34%), and the buses don’t come often enough (30%). Almost 15 percent are not aware of the Beeline service. Very few respondents mentioned concerns over safety or cleanliness as a reason not to ride.
Table 5.11
Community Survey: Reasons for Not Riding the Beeline
Count % of All Respondents
The. routes. don" t. go. where. I.
need.to.go
37 34.3%
The.buses.don" t.come.often.
enough
32 29.6%
It.takes.too.long.to.get.to.my.
destination
25 23.1%
I.wasn" t.aware.of.the.service 16 14.8%
I.usuall y.drive.or.have.access.
to.a.car
63 58.3%
I" m.concerned.about.safety 4 3.7%
I" m.concerned.about.
cleanliness
6 5.6%
Total Respon dents 108 100.0%
Surveyed non-riders most frequently indicated enhanced connectivity to desired destinations (40%), faster and more direct routes (32%), and more frequent service (32%). Multiple responses were allowed.
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Table 5.12
Community Survey: Improvements to Encourage Non-riders to Ride Count % of All Respondents
More frequent service 34 31.4%
Weekday service hours 6 5.6%
Weekend service hours 22 20.4%
Faster, more direct routes 35 32.4%
Connectivity to places you
want to go
43 39.8%
Safety on board and at stops 13 12.0%
Connectivity to other transit
lines
16 14.8%
Real-time bus arrival
information (e.g., Metro)
27 25.0%
More accessible stops 12 11.1%
Bus/bus stop improvements
(e.g., cleanliness, shade,
safety, lighting)
18 16.7%
Total Respon dents 108 100.0%
Surveyed non- riders most commonly dr ive to travel around their community (33%). Multiple responses were allowed.
Table 5.13
Community Survey: How Non-riders Travel
Count % of All Respondents
I drive myself 92 85.2%
Walk 45 41.7%
Bike or Roll (Scooter ,
Skateboard, Roller Skate, etc.)
15 13.9%
Get rides from family or
friends
13 12.0%
I use Uber, Lyft, taxi, or other
rideshare services
9 8.3%
Total Respon dents 108 100.0%
DEMOGRAPHICS
Table 5.14 summarizes responses demographics of all survey respondents.
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Table 5.14
Community Survey: Respondent Demographics
Survey Demographics Count ↘ . of. Respondents
Respondent Gender
Female 121 51.9%
Male 92 39.5%
Nonbinary 5 2.1%
Prefer not to say 15 6.4%
Total Responses 233 100.0%
Respondent Race/Ethnicity
African American/Black 5 2.1%
Asian/Pacific Islander 28 11.9%
White/Caucasian (non-Armenian, non-Latino) 93 39.4%
Armenian 35 14.8%
Latino/Hispanic 49 20.8%
Native American 1 0.4%
Prefer not to say 25 10.6%
Total Responses 236 100.0%
Respondent Combined Annual Household Income
Less than $20,000 17 10.3%
$20,000 – $39,000 11 6.7%
$40,000 – $59,000 25 15.1%
$60,000 – $79,000 13 7.9%
$80,000 – or more 99 60.0%
Total Responses 165 100.0%
KEY THEMES
Service hours improvements were a noted concern among riders, with many identifying a need for extended service on both weekdays and weekends. Most non-riders usually drive or have access to a car. Faster and more direct connections to desired destinations, greater frequency, and real-time bus arrival information are changes that could encourage non-riders to ride.
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5.4 INTERVIEWS WITH COMMUNITY PARTNERS
To follow up on observations regarding Beeline service, the project team and Beeline staff met with several community partners, including:
• City of Burbank/Burbank Bus
• City of La Cañada Flintridge
• Glendale Community College
• Disney Imagineering
• Glendale Unified School District
• Beeline bus operators
The discussions regarding specific issues are summarized here.
CITY OF BURBANK/BURBANK BUS
BurbankBus has two routes, Orange and Pink. The Orange Route serves the Media District. The Pink Route is the more popular of the two, with considerably higher ridership, and it has been recently extended to Universal Station. The stop at the airport is poorly located and is being moved. The City’s biggest shopping center is Empire Center.
Recommendations from the recent transit study call for extending the Orange Route and interlining the two routes at the Downtown Burbank train station. Many riders come from rail and will be able to reach more destinations with the interlined routes.
BurbankBus requested that the Beeline provide more service to the downtown station, with possible extensions to a new 300-unit residential development at 1 st & Magnolia and/or to 777
North Front Street, where 700 units are being built.
Disney recently asked BurbankBus for a shuttle to their campuses (Imagineering and the Walt Disney Studios) and established its own shuttle when BurbankBus said no. The stops on the Imagineering branch are identical to (in 3 cases) or one block away from the Beeline Route 12.
Ikea, at Alameda Av & San Fernando Rd, has requested a bus stop closer to the store. The Beeline Route 7 has a stop nearby, but Ikea wants the bus to come through the parking lot to the front door.
Ideas about merging or somehow combining the Beeline and BurbankBus transit services have been suggested in previous years. Burbank sees combining marketing and educational efforts around transit in the two cities as the biggest benef it, continuing to operate them as separate agencies.
If BurbankBus could recommend one improvement to Beeline service, it would be all-day service on Route 12 with an extension to 777 N. Front St.
CITY OF LA CAÑADA FLINTRIDGE
La Cañada High School students are the major source of ridership for the Beeline’s LCF shuttle routes (Routes 33 and 34). The City’s priority is safety for the students, and it worked with the
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Beeline to provide a second bus serving the high school immediately after school hours. The second bus reduced crowding on Route 34, but did not justify the expense. Balancing the bus schedule at the high school immediately at dismissal time is still a goal.
Many years ago, the City erected two bus shelters, one on each side of the street, in front of the Target on Town Center Drive between Angeles Crest Highway and Civic Center Drive, but they have never been used. The City hopes that the buses along Foothill Boulevard can be rerouted for this one short block, but mid-route deviations add time to the bus schedule and may not be practical in this case.
USC Verdugo Hills Hospital is not served by bus. When the City examined its dial-a-ride program, hospitals did not make the list of top five destinations.
If the City could recommend one improvement to Beeline service, it would be an additional bus on Route 34 at the afternoon school bell time.
GLENDALE COMMUNITY COLLEGE
GCC has always been a major destination for Beeline riders. Routes 3, 7, and 8 connect the campus with different Glendale neighborhoods. The biggest transit priority for GCC is a direct connection between the main campus and the Garfield campus. Students at Garfield are non- credit students, and a direct connection would assist in transitioning them from non-credit to GCC. effort. Currently, the trip between campuses involves a transfer between Route 8 and Route 4.
GCC is also developing its Montrose campus. Route 3 already connects the main and Montrose campuses.
The number of students who still take classes in person is surprisingly high. Being on campus is a selling point for GCC, whose campus is more like a 4-year college campus.
GCC is very grateful for the MetroGo pass that allows students to ride for free . This benefit is immensely valued by GCC students.
If GCC could recommend one improvement to Beeline service, it would be a direct connection between the main and Garfield campuses.
DISNEY IMAGINEERING CAMPUS
Disney began a pilot shuttle service connecting its campuses in Burbank and also serving the Downtown Burbank rail station. Prior to the pilot, a lot of employees were using Uber and Lyft.
Disney needed to fill a gap, and ended up with full buses.
Disney tries to rely on its partner cities as much as possible, but recent publicity about incidents on transit affect our employees’ perceptions (even though these incidents are not on the Beeline or Burbank Transit). The perception of transit as dangerous leads many employees to the Disney shuttle, where they know that their fellow riders will be Disney employees.
Ridership on Route 12 has increased by 35 percent between November 2023 (when the Disney shuttle began) and November 2024, roughly the same increase for the Beeline system as a whole
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as transit recovers from the pandemic . When compared to the stop- level data from 2018, the stops adjacent to the Imagineering campus saw significant declines in boardings and alightings.
Midday ridership on the Disney shuttle (when Route 12 does not operate) is high, but mostly between campuses for lunch (not all buildings have commissaries) or for special events, which are generally in the afternoon.
From Disney’s perspective, employees have asked for earlier and later service and for shuttles that meet every train. Continued partnership and dialogue with the Beeline is valued (Disney serves on the Go Glendale Board). It is important to note that all Disney employees are required to be in the office four days a week. Most choose Friday as their remote work day, so the shuttle runs only on Monday through Thursday.
GLENDALE UNIFIED SCHOOL DISTRICT
The GUSD Director of Student Support Services expressed no significant issues with the Beeline, but did mention that increased service would be desirable. He did not specify any particular areas where additional service is needed.
BEELINE BUS OPERATORS
The project manager sat in the operator break room between 8:30 am and 4:00 pm on a weekday to talk with bus operators going out or coming back from their shifts. Nineteen bus operators offered mostly thoughtful comments, summarized below. In general, the Beeline operators are more positive than operators at other agencies, but they definitely h ave suggestions for improvements.
Most of the route-specific comments concern Route 8 on Glendale Avenue. Operators note that this route needs more time in its schedule. One issue is that Glendale Avenue narrows south of Colorado Street, especially between Lomita Avenue and Windsor Road. Another issue involves delivery trucks (and others) parking illegally. The ridecheck data support the operators’ concerns.
One operator also noted that Route 7 on Glenoaks Boulevard can use more time in the schedule.
Routes 11 and 12 could also use some attention. Operators also suggest that more layover time is needed at the ends of routes, and a few noted the lack of service to Adventist Hospital (previously served by Metro) and USC Verdugo Hills Hospital.
Split shifts (working the morning and evening peak periods, with time off in the midday) are never popular with operators. Beeline service is not heavily peaked, so split shifts are minimized, but there are several split assignments.
Operators, especially those that have worked in other places, like working in Glendale, citing safety, a better work environment, and good fellow employees.
Opinions were not unanimous when operators were asked about specific ideas for service improvements. Regarding evening service, there were concerns about safety and the extent of demand based on low ridership on the last trips on each route today. Operators questioned the need for additional service to Burbank.
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All comments have been shared with Beeline and MV staff and supervisors. A final point to be noted is that new operators have a consistent weekly schedule, which has a positive impact on operator retention. The Beeline, unlike many other transit systems, did not experience a shortage of operators coming out of the pandemic.
5.5 OUTREACH TO SENIORS IN S ENIOR HOUSING COMMUNITIES AND TO GCC
STUDENTS
The project team presented draft findings and recommendations to the Glendale City Council on Tuesday, February 3, 2026. The Council noted the lack of outreach to senior housing communities and to GCC students (as opposed to the administration). In response, tri-lingual city staff members took the lead in discussions with senior citizens at five locations and with GCC students at two locations. Tables 5.15 and 5.16 summarizes the meeting locations and dates, number of stakeholders engaged, and comments received.
Table 5.15
Senior Community Meetings
Meeting Date –. Participatng S um m a r y .o f .Comments Adult Recreation Center
201 E Colorado
Glendale, CA 91205
Feb. 19,
2026
10am-12pm
20 Many attendees are avid transit users.
Interest in free or discounted fare
programs and expanded service to
Glendale Adventist Hospital and Brand
Park. Beeline buses are safe and clean.
Satisfaction with frequent service on
Routes 4 and 1. Negative experiences with
drivers (two responses).
Montrose LP Senior Apartments
2500 Honolulu Av. Montrose, CA
91020
Feb. 25,
2026
10am-12pm
7 Community members are familiar with the
Glendale Beeline thanks to a stop 1 block
away from their building. Overall, feedback
from community members was generally
positive and displayed a level of interest in
public transit, in part due to an
acknowledgment that they will not be
driving much longer.
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Sparr Heights Community Center
1613 Glencoe Way, Glendale, CA
91208
Feb. 26,
2026
10 am-
12:15 pm
25 Community members are generally familiar
with the Beeline and most familiar with
Route 3. Several members use the entire
Beeline system regularly and were
enthusiastic about sharing feedback on the
service
Feedback from participants was generally
positive. Community members appreciate
free fare days and request more of these.
Community members are also generally
happy with drivers describing them as kind
and helpful. A couple of community
members requested increased frequency
for Route 3. Some residents do not ride
due to distance from bus stops,
mobility/age related concerns, and
enrollment in paratransit services.
Harrower Village – Abode
Communities
920 E Broadway, Glendale, CA
91205
March 26,
2026
2-4 pm
15 Community members that ride the bus
appreciate the frequency on Route 4.
Some are familiar with the Beeline, but are
reluctant to ride due to lack of route
knowledge and concerns about getting
lost. The community is at Route 4 stop at
Broadway & Cedar, but members are
unaware of the bus’s route and schedule.
Heritage Park at Glendale
420 E Harvard St, Glendale, CA
91205
March 5,
2026
1-3 pm
15 Several recurring themes emerged from
the community. Approximately two-thirds of
community members do not ride the
Glendale Beeline due to a lack of
familiarity and/or friends or family who can
provide them with rides.
Feedback from community members who
use the Beeline was generally positive.
Riders described Beeline drivers as patient
and kind. One rider mentioned that the bus
annunciator can be difficult to understand,
while another member suggested posting
timetables at bus stops. There is a stop on
Route 4 by the facility. Community
members who ride the Beeline appreciate
the freedom it gives them to do things
independently.
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Figure 5.1
Pop-up Event – Heritage Park at Glendale
Table 5.16
Glendale Community College Student Meetings
Meeting Date –. Participatng S um m a r y .o f .C om m e nt s Glendale Community
College VSC Resource
Fair
1500 N. Verdugo Road
Glendale, CA 91208
March 11,
2026
12-2:30 PM
27 Recurring comments made by
community members concerned
the reliability and service hours
for Route 8, sharing experiences
in which the route was upwards
of 40 minutes late.
Community members requesting
extended service hours noted
evening classes and preference
for Beeline buses over Metro.
Overall, feedback from
participants was generally
positive. Many appreciated
Beeline’s cleanliness and less
crowding compared to Metro
buses. Riders described Beeline
drivers as kind and
knowledgeable about routes.
Many attendees were computer
savvy and interested in online
resources rather than physical
materials.
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Associated Student GCC
Legislature Meeting
(ASGCC)
April 20,
2026
1-2 pm
10 Community members were most
interested in longer service hours
for the routes serving the
Verdugo Rd campus. They were
also interested in technology
improvements related to bus
tracking and integration with
other transportation apps. One
member shared a concern that
Beeline buses regularly pass
them by, which they attribute to
poor visibility in the evening. This
person unsuccessfully tries to
make themselves visible at the
stop by waving and standing up.
5.6 FINAL P UBLIC MEETINGS
Two public meetings for the Glendale Beeline Buzz Plan were held to present the project recommendations. An in- person meeting was held in person at the Municipal Services Building (633 E Broadway, Room 106) on Wednesday, May 27 th, from 6PM -8PM. A virtual meeting was held via Zoom on Thursday, May 28 th, from 6PM -7PM. The project team provided an overview of the project, including information on the project goals, engagement and analysis to date, and short and long -term recommendations for improvements to the Beeline Bus network. Table 5.17 lists number of attendees and staff attending each meeting.
A targeted multilingual notification campaign was conducted in English, Spanish, Armenian, and Korean to raise awareness about the draft Beeline Buzz Plan and encourage participation in the public meetings and comment period. The campaign included electronic notifications and extended outreach efforts to support broad community engagement.
Electronic Notification
Electronic notification included the following methods:
• Four organic social media posts via city social portals, including Facebook and Instagram
• Four weekly project database E -Blasts
Extended Outreach Notification
Extended outreach notification included the following:
• Over 100 extended outreach toolkits distributed to a variety of key stakeholders including various community -based organizations, transit partners, business associations, and academic institutions. • The outreach toolkits included copy/paste-ready text, links, and graphics to help stakeholders promote the public meetings to their audiences.
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Table 5.17
Details of Public Meetings
Glendale Beeline Buzz Plan
IN-PERSON PUBLIC MEETING
Wednesday, May 27 | 6PM-8PM
Attendees 3 Members of the Public
Participating Staff Dan Boyle, Dan Boyle & Associates Steven Mateer, City of Glendale
Martha D’Andrea, City of Glendale
Tatevik Vardanian, City of Glendale
Anthony Perez, City of Glendale
Anika Balasanian, City of Glendale
Ani Oganesyan, City of Glendale
Pamela Tang, City of Glendale
William Crespin, MV Transit
Eric Nahapetian, MV Transit
VIRTUAL PUBLIC MEETING
Thursday, May 28 | 6PM -7PM
Attendees 5 Members of the Public
Participating Staff Pamela Tang, City of Glendale
Steven Mateer, City of Glendale
Anthony Perez, City of Glendale
Martha D' Andrea, City of Glendale
Dan Boyle, Dan Boyle & Associates
Melissa Holguin, Arellano Associates
Georgie Suico, Arellano Associates
Public Comment
The public was invited and encouraged to comment either verbally or in writing. Written comments and questions were accepted during the Virtual Public Meeting by utilizing the Zoom Q&A function. The public comment collected during both meetings consisted of 17 unique questions and comments from attendees, which are detailed in the meeting comment log.
Q&A Questions and Comments, by Submission Type
Verbal 2
Written 15
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Participant feedback focused on the following key themes:
Enhancing connectivity to key destinations and other transit providers Participants shared a desire for enhanced connectivity to destinations like Eagle Rock Plaza, Kenneth Square, Emerald Isle, and City of LA. Better service to other services, such as DASH’s Commuter Express service and Metrolink, was also requested.
Supplementing local and regional service gaps
Attendees encouraged the Beeline to take over discontinued Metro routes to maintain service and fill in gaps.
Implementing operational improvements
Participants recommended operational improvements such as center - running transit lanes and signal synchronization to improve travel times and service reliability. Some attendees questioned the value of continuing service on Lines 11 and 12.
Eagle Rock Plaza is just over the City line in Los Angeles, and can be accessed via a 10 - minute walk from the nearest Beeline stop or via a transfer to Metro routes. There is no good way to turn around a bus at this location; extending a route is not feasible
The Beeline operated a route on Kenneth Road more than 10 years ago, but it was discontinued due to lack of ridership and availability of alternate service options on Glenoaks Boulevard, less than ½ mile from Kenneth Road.
Emerald Isle can be accessed via Chevy Chase Drive, but due to steep hills and many blind curves on Chevy Chase Drive, a bus cannot be safely operated on this street.
The only DASH route near Glendale is the Eagle Rock-Highland Park DASH, a short walk from the nearest Route 6 stop.
The Beeline and Metro have a strong partnership and consult with each other on a regular basis when needed. In its NextGen plan, Metro discontinued two routes serving Glendale and advertised the new Metro Micro service as a replacement. It is not the City’s responsibility to replace Metro routes, especially with no cost -sharing proposed.
Next Steps
Participants were sent a thank you email on June 9 which included the Virtual Public Meeting recording and links to key resources.
The public comment period for the draft Beeline Buzz Plan will remain open until June 12, 2026. After the conclusion of this period, the Beeline Buzz Plan team will review feedback and
f
urther refine the proposed recommendations. The final Plan will be presented to the City Council f
or adoption on June 30, 2026.
Dan Boyle & Associates Page 6-1
Glendale Beeline
The Beeline Buzz Plan 2026
Chapter 6: Service Options and Recommendations
6.0 I ntroduction
This chapter identifies and evaluates service options and develops recommendations to enhance service on the Beeline network. These recommendations are based on ridership patterns revealed by the ridecheck, passenger preferences noted on the on-board survey, rider and non- rider needs and preferences gathered through the public outreach pro cess, discussions with Beeline staff, a daylong meeting with bus operators as they reported for and signed out of their shifts, and discussions with neighboring cities, transit agencies, and major ridership generators.
The pandemic significantly impacted public transportation throughout the country. Essential workers who needed to be at their worksites continued to use transit but most workers and students at all levels worked and studied from home. Post-pandemic transit ridership increased across the country as well as in Glendale. The American Public Transportation Association estimates that transit ridership is 85 percent of pre-pandemic levels. The good news is that the November 2024 ridecheck results show that the Beeline is back to 100 percent of pre-pandemic ridership levels on its local routes, and ridership has continued to increase in 2025.
The previous Transit Route Analysis in 2019 made several changes to the Beeline bus network, increasing frequency on Central Avenue (Route 1) and on Route 4 serving a transit -oriented neighborhood south and east of downtown and establishing a new route (Route 8) along Glendale Boulevard between GTC and the main GCC campus. Ridership response was mixed for the frequency improvements (one effect of the pandemic), but Route 8 weekday ridership exceeded the ridership estimate by 20 percent.
Metro’s NextGen study was not yet final ized in 2019, and its recommendations had a mixed impact on the City of Glendale and the Beeline. On the negative side, Metro reduced bus service in East Glendale, an area that it had historically served, by discontinuing Line 183 (leaving Glendale Adventist Medical Center and the route segment along Chevy Chase Drive unserved) and Line 685 (leaving no bus service along Verdugo Road south of Glenoaks Boulevard). Beeline and Metro personnel developed an alternate Metro route that would preserve at least some service in this part of the City, but it was not included in the final NextGen network. On the positive side, NextGen rerouted Metro Line 94 to serve the Galleria and the Americana on Brand instead of remaining on San Fernando Boulevard and Metro Line 217 provides service in Glendale, primarily along Brand Boulevard and Broadway.
NextGen proposed Metro Micro, an Uber/Lyft type microtransit service, to replace discontinued bus routes. Metro Micro was established within eight zones in the County, one of which included a significant portion of the City of Glendale, and was offered as a fare- free service for the first several years of operation. Obviously, a fare-free door-to-door service attracted riders from both Beeline and Metro buses, but the free fare was not sustainable as ridership increased. The Metro Micro base fare is currently $2.50 (bus fare is $1.75 on Metro and $1.00 on Beeline local routes), with an additional $0.75 charge for transfers from Metro Bus and $1.25 for transfers from the The Beeline Buzz Plan 2026 6. Service Options and Recommendations Dan Boyle & Associates Page 6-2
Beeline or other municipal bus line). As shown earlier in Chapter 4, GCC and The Galleria/Americana at Brand are major boarding and alighting stops within the Metro Micro zone.
The City of Glendale has a very strong retail environment, with Glendale Galleria and The Americana at Brand in the heart of downtown Glendale and numerous local shopping opportunities. The City has several thriving neighborhoods, and multi -family housing developments continue to rise along major streets. Glendale Community College attracts students from the City and surrounding communities. The City is connected via highway, rail, and bus to neighboring cities and the greater Los Angeles region.
How can Beeline service best serve its riders and Glendale workers, students, and residents ? The on-board survey revealed preferences among existing riders (when asked to choose their top two choices from a list of service improvements) for additional weekend service and later evening service. Non-riders who responded to the e-survey report an inability to get where they need to go via transit, infrequent service, and long travel times as the main reasons for not using the Beeline. These non-riders list greater frequency, more weekend service, and more weekday service as the most desired improvements.
To help answer this question, the proj ect team has identified several service concepts to guide the future growth of the Beeline. These concepts are not mutually exclusive, and the City may choose to give more emphasis to specific concepts that match Glendale’s overall goals for growth.
The concepts include:
Focus on the City of Glendale. The primary purpose of the Beeline is to provide a reliable means of travel for Glendale residents. Most areas of the City that show a strong potential for ridership (in terms of population density and popular destinations) are already served by Beeline routes.
The route- by-route analysis in Chapter 2 suggests schedule changes to ensure on- time performance. Later evening service and additional service on weekends (especially Sunday, when only two routes operate) are other actions to enhance service within the City.
The Beeline as a wise steward of resources. While we strive to provide transit services where they are needed, we are cognizant of the need to balance service desires with available financial resources.
Faster service. One proposal to accomplish this was to establish a bus-only lane on Central Avenue in both directions . Current City plans include signal timing and other changes along Central to improve speed and reliability for all traffic in lieu of a bus-only lane.
Extending service hours. One of the most common complaints heard from Beeline customers and potential users is the lack of evening service on the Beeline. The weekday last trip on all routes except Route 3 ends prior to 8:00 pm, and most routes end before 7:00 pm on weekdays.
All weekend routes end before 6:30 pm. This service concept indicates later service on weekdays and weekends in response to greater evening activity, especially in downtown Glendale.
Demonstration projects are proposed to extend hours of operation on all local routes on Friday and Saturday evenings, to operate more routes on Sunday , and to extend hours on Monday through Thursday if the Friday/Saturday extension is successful.
The Beeline Buzz Plan 2026 6. Service Options and Recommendations Dan Boyle & Associates Page 6-3
Coordination with our regional transit partners. The Beeline and Metro remain in close contact, although few major changes are expected to the NextBus network. Metrolink is also a regional transit partner, and the Beeline is exploring ways to be notified in advance of Metrolink service changes so that it can adjust the Route 11 and Route 12 schedules.
Coordination with our municipal and business partners . The project team met with BurbankBus, the City of La Cañada Flintridge, Glendale Community College, and Disney personnel overseeing TDM and Commuter programs. The team also had discussions with Pasadena Transit. Ongoing contact is invaluable in keeping the Beeline informed about transit needs and upcoming changes.
Anticipation of future projects . Metro’s next major project affecting Glendale is the North Hollywood to Pasadena Bus Rapid Transit Line, intended to create a fast, reliable bus line connecting the San Fernando and San Gabriel Valleys. In Glendale, the line will have eight stops along Glenoaks Boulevard, Central Avenue, and Broadway. Beeline routes will continue to provide local bus service along these corridors. The Metro website lists the estimated completion date as 2028.
These service concepts, along with rider and non-rider input, provide a series of recommended actions. Section 6.1 presents recommendations for short -term improvements to the Beeline network to be implemented within the next year. Section 6.2 presents longer-term improvements to the Beeline network over the next one to five years.
6.1 Short-Term Recommendations (within One Year)
Add a Bus on Route 8- Glendale Avenue on Weekday Afternoons to Improve On -time Performance
The addition of Route 8 to the Beeline network (recommended in the 2019 Route Transit Analysis) proved to be more successful than anticipated, with daily ridership 20 percent higher than forecasted. Bus operators noted several issues that slow the buses on this route, including a narrowing of Glendale Avenue (especially between Windsor and Lomita), illegal parking (by delivery trucks and others) along the route, and (in the spring and summer) the number of trees on the route that affect the ability to see ahead. The ridecheck confirmed poor on-time performance on this route in the afternoon, and longer travel times will require another bus on the route on weekday afternoons. The additional bus will improve the headway to 15 or 20 minutes between 12:40 and 4:40 pm (Figure 6.1).
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Figure 6.1
Route 8
GTC – Glendale Civic Center Connection
The Beeline Route 11 express connects GTC with downtown Glendale via Brand Boulevard in the morning and afternoon peak hours. At one time, this route also served the Glendale Civic Center, but that route segment was discontinued when Route 8- Glendale Avenue began.
Anecdotal evidence suggests a preference for the faster Route 11 as the connection, and this could also help Route 11 ridership. This proposal would extend the route from its current end at Monterey & Brand to the Civic Center, as shown in Figure 6.2. The exact route will be determined jointly with MV Transit.
The Beeline Buzz Plan 2026 6. Service Options and Recommendations Dan Boyle & Associates Page 6-5
Figure 6.2
Route 11 Extension
Add Midday Service on Route 12
Route 12 (a Metrolink express route) is the only Beeline route that serves Burbank, connecting the GTC with the Burbank Metrolink station during peak hours only. The Beeline has received requests from new businesses along this route and from riders to prov ide midday service connecting Glendale and Burbank.
The project team met with BurbankBus personnel who raised the possibility of extending Route 12 to serve new residential developments in downtown Burbank. The issue preventing this possibility is the convoluted routing to cross the railroad tracks to downtown Burbank, which would require another bus on Route 12 and could interfere with its ability to meet trains on time.
The recommendation is to provide midday service on Route 12 (Figure 6.3) to serve San Fernando Road and Flower Street and to connect with Metro and the three proposed BurbankBus routes at the current stop at the Burbank station. Peak -period service will still be timed to meet trains, but midday service does not need to meet trains. The ultimate solution to connections between Glendale and Burbank is Metro’s NoHo – Pasadena BRT service, currently scheduled to open in 2028.
The Beeline Buzz Plan 2026 6. Service Options and Recommendations Dan Boyle & Associates Page 6-6
Figure 6.3
Route 12 Midday Service
Add Another PM trip on Route 34-La Cañada High School at Bell Time Route 34 provides three trips in the afternoon from La Cañada Flintridge High School, and the second trip (leaving at 3:22 pm) has 60 riders on board. During the previous year, La Cañada Flintridge has paid the Beeline to operate an additional trip at this time to reduce overcrowding, and asked the project team if there was any way to provide the additional trip at no cost to the City.
Route 33, the other LCF Shuttle route, has a westbound trip leaving JPL at 3:24 pm in the current schedule. The recommendation is to reroute this trip via the high school – this can be done at no cost and with no impact to Route 33 riders.
The Beeline Buzz Plan 2026 6. Service Options and Recommendations Dan Boyle & Associates Page 6-7
Figure 6.4
Route 34 Trip Added to Route 33
Weekend Evening Service Pilot Project
This recommendation responds to the requests from riders and non-riders for later service in the evening and proposes a pilot project to provide evening service on Friday and Saturday nights until 10:15 pm on local Routes 1 through 8. The Americana at Brand closes at 10 pm on Friday and Saturday, so the last outbound trip would depart at 10:15 pm. Expectations regarding ridership and productivity would be set before implementation and the success of the pilot project could be measured in six to twelve months against expected performance.
Sunday Service Pilot Project
Only Routes 1 and 4 operate on Sunday, and ridership on these routes is approximately 80 to 85 percent of Saturday ridership. This pilot project would add Sunday service on Routes 31 and 8, the next -busiest Saturday routes (Figure 6.5). As proposed with the added evening service, expectations regarding ridership and productivity would be set before implementation and the success of the pilot project could be measured in six to twelve months against expected performance. The Sunday project would be less costly than the weekday evening proposal because it involves only one day of service.
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Figure 6-5
Sunday Service on Routes 8 and 31
Reduced Student Fares
Metro offers a GoPass program that allows students at participating schools and community colleges to ride free on Metro and other partner transit agencies, including the Glendale Beeline.
Glendale Community College participates in the program, but Glendale Unified does not. The recommendation is for the Beeline to explore funding opportunities for a year-long pilot study of reduced fares for K through 12 students in Glendale.
6.2 Longer-Term Options (One to Five Years)
Counting Passengers on Beeline Buses
The Beeline tracks ridership through operator counts of boardings, supplemented by information from Metro on TAP Card boardings. Using these methods, the monthly ridership totals are well below the ridecheck counts on- board in November 2024. Part of the difference may be due to conducting the weekday ridechecks on Tuesday through Thursday, since Monday and Friday are atypical weekdays when ridership is lower. However, comparisons of Saturday and Sunday ridership also indicate under-reporting. Many agencies that use counts by operators have found a similar pattern. Potential remedies include conducting a full ridecheck annually or biannually or investing in Automatic Passenger Counters (APCs).
Weekday Evening Service Pilot Project
If the short-term pilot project to provide evening service on Friday and Saturday nights until 10:15 pm on local Routes 1 through 8 is successful, the Beeline may wish to implement weekday evening service (Monday through Thursday) on Routes 1 through 8. GCC has night classes on Monday through Thursday nights at the Verdugo campus and the Garfield campus that are not served by the current schedule. As with the weekend evening pilot, expectations regarding
The Beeline Buzz Plan 2026 6. Service Options and Recommendations Dan Boyle & Associates Page 6-9
ridership and productivity would be set before implementation and the success of the pilot project could be measured in six to twelve months against expected performance.
Connecting GCC Campuses
Beeline Routes 3, 7, and 8 currently serve the main GCC campus on Verdugo Road, while Route 4 serves the GCC Garfield campus at Chevy Chase Drive and Garfield Avenue. GCC has requested a bus route connecting these two locations. Students at Garfield are non- credit students, and GCC is looking for ways to transition them from non- credit to GCC. A direct connection would assist in this effort.
The project team explored route reconfigurations that could achieve a direct connection, but all possibilities would either require an additional bus or inconvenience current passengers. No recommendation for connecting the campuses is made in this study. The current connection via a transfer between Routes 4 and 8 is less appealing than a direct connection, but both routes operate frequently.
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6.3 Ridership, Revenue and Cost Impacts
Tables 6.1 and 6.2 show daily and annual impacts of proposed changes.
Table 6.1
The Beeline Buzz Plan Recommendations - Daily Impacts
Daily Impacts on
Route Recommendation Ridership Revenue Operating Net
Op. Revenue
Cost Cost Hours
NEAR--TERM RECOMMENDATIONS (within 1 year)
8 Weekday Add a bus in PM 30 $19 $733 $714 6.32
34 Weekday Shift PM trip from Route 33 0 $0 $0 $0 0.00 11 Weekday Re-route to serve Civic Center 2 $1 $73 $72 0.63 12 Weekday Add midday service 39 $24 $1,386 $1,362 11.95 1-8 Fri Weekend evening pilot Fri 264 $165 $6,022 $5,858 51.92 1-8 (incl.31
Sat) Weekend evening pilot Sat 349 $217 $8,221 $8,003 70.87 3 and 8
Sunday Sunday pilot 290 $181 $4,576 $4,395 39.45
All Half-price student fares 106 ($186) $0 $186 0.00 Total Weekday Change 440 $22 $8,215 $8,193 70.82
Total Saturday Change 349 $217 $8,221 $8,003 70.87
Total Sunday Change 290 $181 $4,576 $4,395 39.45
MID-TERM RECOMMENDATIONS (2-5 years)
All APCs on buses Capital Cost only
1-8 M-Th Weekday evening pilot M-Th 264 $165 $6,022 $5,858 51.92 New? GCC campus connector Not recommended; needs further study Total Weekday - mid term 264 $165 $6,022 $5,858 51.92
Notes:
Ridership estimated using service elasticity of +0.5 for current service, +0.4 for midday service, and +0.3 for evening service
Revenue estimated using current average fare for Beeline ($0.623 for local) Operating cost calculated using current rate of $116 per revenue hour
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Table 6.2
The Beeline Buzz Plan Recommendations - Annual Impacts
Annual Impacts on
Route Recommendation Ridership Revenue Operating Net Op. Revenue Cost Cost Hours
NEAR--TERM RECOMMENDATIONS (within 1 year)
8 Weekday Add a bus in PM 7,619 $4,747 $186,847 $182,100 1,611 34 Weekday Shift PM trip from Route 33 0 $0 $0 $0 0 11 Weekday Re-route to serve Civic
Center 438 $273 $18,734 $18,461 162
12 Weekday Add midday service 9,881 $6,156 $353,481 $347,325 3,047 1-8 Fri Weekend evening pilot Fri 13,742 $8,561 $313,161 $304,600 2,700 1-8 (incl.31 Sat) Weekend evening pilot Sat 18,148 $11,306 $427,468 $416,162 3,685 3 and 8 Sunday Sunday pilot 15,093 $9,403 $237,962 $228,559 2,051 All Half-price student fares 26,906 ($9,685) $0 $9,685 0 Annual Total Weekday 58,586 $10,052 $872,223 $862,172 7,519 Annual Total Saturday 18,148 $11,306 $427,468 $416,162 3,685 Annual Total Sunday 15,093 $9,403 $237,962 $228,559 2,051 Annual Total 91,827 $30,761 $1,537,653 $1,506,893 13,256 MID-TERM RECOMMENDATIONS (2-5 years)
All APCs on buses Capital Cost only
1-8 M-Th Weekday evening pilot M-Th 53,648 $33,422 $1,222,534 $1,189,111 10,539 New? GCC campus connector Not recommended; needs further study Annual Total 53,648 $33,422 $1,222,534 $1,189,111 10,539
6.4 Impacts on Access via Transit for Glendale Residents
Ridership and revenue impacts are important measures of the outcome of proposed changes, but they do not tell the whole story. Project team member Jarrett Walker + Associates has developed a proprietary tool that shows how a specific service option can affect ease of access to or from specific locations. Proposed changes to the weekday Beeline network have only minor impacts on access, but Figure 6.1 shows how far a bus rider could travel in 45 minutes to or from Central Avenue and Broadway in Glendale at 8 pm on a Friday night under the proposed weekend evening transit network. The distance able to be traveled on the existing transit network is in dark green and the distance on the proposed network is in light green. The numbers at the bottom of Figure 6.1 show the numeric increases in jobs and residents that can be reached in 30, 45, and 60 minutes from Central Avenue and Broadway. Saturday results are similar.
The Beeline Buzz Plan 2026 6. Service Options and Recommendations Dan Boyle & Associates Page 6-12
Figure 6.6
How Far Can a Bus Rider Travel from Central Avenue and Broadway in 45 Minutes – Friday 8 pm
Figure 6.2 applies the same measurements (from Central Avenue and Broadway) on Sunday at 11 am.
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Figure 6.7
How Far Can a Bus Rider Travel from Central Avenue and Broadway in 45 Minutes – Sun. 11 am
The Beeline Buzz Plan 2026 6. Service Options and Recommendations Dan Boyle & Associates Page 6-14
Figure 6.3 shows how far a bus rider could travel in 45 minutes to or from Glendale Community College at 8 pm on Sunday at 11 am under the proposed weekend evening transit network. The impacts are greater from outlying areas that gain access to the existing transit network via transfers.
Figure 6.3
How Far Can a Bus Rider Travel from Glendale Community College in 45 Minutes – Sun. 11 am
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Another way to consider the effects of expanded weekend evening and Sunday is to examine the impacts on residents in poverty and minority residents. Figure 6.4 addresses the proposed addition of Friday evening service (Route 3 currently provides two trips after 8 pm) and Figure 6.5 addresses added Sunday service. The proposed Friday night service service is beneficial for all groups, particularly residents in poverty (only nine percent of this group would not be within ½ mile of a transit route). The proposed Sunday service also benefits all groups, with the biggest impacts on access to jobs and residents in poverty
Figure 6.4
The Beeline Buzz Plan 2026 6. Service Options and Recommendations Dan Boyle & Associates Page 6-16
Figure 6.5
Dan Boyle & Associates Page B-1
Glendale Beeline
The Beeline Buzz Plan 2026
Appendix B: Meeting Details with Seniors in Senior Housing Communities and GCC Students
This appendix provides details of comments related to the Glendale Beeline, offered by seniors in senior housing and by GCC students. The Glendale City Council directed the project team to seek out these two groups for input. Tri-lingual City staff members led this effort.
Senior community meetings were held at:
• Adult Recreation Center, February 19, 2026
• Montrose LP Senior Apartments, February 25, 2026
• Sparr Heights Community Center, February 25, 2026
• Heritage Park at Glendale, March 5, 2026
• Harrower Village – Abode Communities, March 26, 2026
GCC student meetings were held at:
• Glendale Community College VSC Resource Fair, March 11, 2026 • Associated Student GCC Legislature Meeting (ASGCC), April 20, 2026
Meeting summaries and specific comments are provided below
Adult Recreation Center - Summary
Project: Glendale Beeline COA
Name of event: Adult Recreation Center Pop -up
Date: Thursday, February 19, 2026
Time: 10:00 AM – 12:00 PM
Event Location: Adult Recreation Center
201 E Colorado, Glendale, CA 91205
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders
Engaged:
20 • Adult Recreation Center: The popup was scheduled to coincide with the center’s nutritional mealtime. Attendees are predominately community members over the age of 60.
Community Surveys
Completed:
N/A
Estimated Collateral
Distributed:
• Factsheet (ENG): --
• Factsheets (ARM/SP/KOR): --
• Postcard Meeting Notice (ENG/ARM/SP/KOR): --
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Database Sign Ups: N/A
Summary
(Questions,
comments, and
concerns, common
themes or topics)
• During the outreach, community members were interested in providing feedback on the transit project. They tended to be avid transit users and were familiar with community
programs and transportation services. Community members were especially interested in free or discounted fare
programs and expanding eligibility for existing programs.
They were also interested in expanding service to Glendale Adventist Hospital and Brand Park.
• Overall, feedback from community members was mixed but skewed positive. They felt that Beeline buses are safe and clean. Community members near Routes 4 and 1 shared
their satisfaction with the frequent service. Two community members shared negative experi ences with drivers.
Observations:
(Describe what you
observed at the event)
• The day of the pop-up was rainy, so site staff moved the COA table closer to reception near the main entrance. ( Note:
There were side entrances where attendees could enter and bypass the main reception area.)
• Approximately 50 individual attendees were present, with the majority being over 60 years old.
• Attendees were a mix of Armenian, English, and Spanish speakers.
• Many attendees were avid transit users.
• About 1/3 of attendees primarily drive and were unaware of the Beeline.
• Most attendees arrived in groups or were accompanied by their personal care attendants.
Adult Recreation Center 2/19/24 – COA Feedback
Community Member 1: Wants service on Holidays. Community Member 1 uses route 4 and wants a limited version on holidays so they do not feel stuck.
Community Member 2: Happy with the Beeline service.
Community Member 3: Wants PCAs to ride free on the Beeline. Community member 3 has a PCA that rides free with them on Metro but must pay fare on the Beeline. Community Member 3 will The Beeline Buzz Plan 2026 Appendix B
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opt for Metro instead when they have the option between Metro and Beeline while traveling with their PCA.
Community Member 4: Community member 4 shared 2 instances where a driver asked them to get off the bus because they had insufficient funds on their TAP card. Community member 4 described drivers as rude to Seniors.
Community Member 5: Prefers the Beeline over Metro because they feel safer and because the Beeline has shorter steps inside the bus.
Community Member 6: Wants services going to Glendale Adventist Hospital.
Community Member 7: More service near the Pacific area.
Community Member 8: Community member 8 would use the Beeline more if they were eligible for Access. Community member 8 is registered with LIFE but would prefer unlimited rides through Access.
Community Member 9: Generally happy with the Beeline. Likes that Beeline accepts and has transitioned to TAP Cards.
Community Member 10: Generally happy with the Beeline, however, feels the Beeline is not a premium transportation service.
Community Member 11: Wants the route 6 to have service on Sundays.
Community Member 12: Community member 12 uses route 5 and 7. Community member 12 wants route 5 to add a stop NB at Stocker at Pacific. Community member 12 lives on Stocker St. and needs to walk far from the Pacific at Palm stop or wait until the Beeline service reaches Hoover High School and starts heading SB to get off closer to Stocker at Pacific. The NB route 5 goes from Pacific at Palm to Hoover High School.
Community Member 13: Community member 13 wants a Beeline that goes to Brand Park and Brand Library. Community member 13 also wants Beeline service back near Kenneth Village.
Community member 13 feel like this city facility is inaccessible with public transit.
Community Member 14: Wants route 2 back.
Community Member 15: Community Member 15 feels Beeline drivers are arrogant and rude.
Community member 15 also feel that drivers are not enforcing policies equally to all passengers.
Community member 15 used an example where a driver spoke Spanish and chastised a passenger that asked for a courtesy ride in Spanish. According to community member 15, the same driver would allow non- Spanish speaking passengers to use courtesy rides without the same treatment.
Community Member 16: Community Member 16 is generally happy with the Beeline Service.
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Montrose LP Pop -up Summary
Project: Glendale Beeline COA
Name of event: Montrose LP
Date: February 25, 2026
Time: 10:00 AM – 12:00 PM
Event Location: Montrose LP Senior Apartments
2500 Honolulu Ave Montrose, CA 91020
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders
Engaged:
7 • High density housing facility where at least one tenant per unit must be 65 years old. The others must be at least 62 years old. A quarter of the units are for Senior Citizens with incomes below 120% of Area Median Income.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 4
• Factsheets (ARM/SP/KOR): 3
• Postcard Meeting Notice (ENG/ARM/SP/KOR): N/A
Database Sign Ups: 0
Summary
(Questions,
comments, and
concerns, common
themes or topics)
• Community members expressed familiarity with the
Glendale Beeline thanks to a stop 1 block away from their building.
• Overall, feedback from community members was generally positive and displayed a level of interest in public transit.
Community members interested in public transit is in part due to an acknowledgment that they will not be driving much longer.
Observations:
(Describe what you
observed at the event)
• Approximately 7 individuals attended the tabling pop -up. • The event was advertised to residents with flyers at the entrance of the building.
• Attendees spoke a mix of Armenian/English without the need for additional translations.
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• The attendees were long-term residents that were familiar with the local Beeline Service.
• Attendees were older adults over the age of 65.
• Three attendees regularly use public transportation while the remaining currently drive.
Montrose LP- COA Feedback – 2/27/26
Community Member 1 – Uses the Beeline route 3 for short errands. Would use the Beeline route 3 more often if it had a stop at the USC Verdugo Hills Hospital. The community member wants to note that route 3’s closest stop is downhill from the hospital and difficult for them to walk to.
Community Member 2 – Is familiar with the Beeline but currently prefers to drive. They want to learn more about public transit and Beeline once they are unable to drive.
Community Member 3- Is familiar with the Beeline but prefers to drive.
Community Member 4 – Uses public transit but does not ride the Beeline. The community member travels to Tujunga on the Metro. The community member does not ride the Beeline because they do not go to Glendale.
Community Member 5 – Is familiar with the Beeline but does not ride because they have a car.
Community Member 6 – Is familiar with the Beeline and has attempted to use public transit in the past. A previous negative experience, due to confusion about how to pay, discouraged continued use. The community member currently drives but will use public transit more in the future.
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Community Member 7 – Uses the entire Beeline system and is happy with the service.
Sparr Heights Community Center Summary
Project: Glendale Beeline COA
Name of event: Sparr Heights Community Center Pop Up
Date: February 26, 2026
Time: 10:00 PM – 12:15 PM
Event Location: Sparr Heights Community Center
1613 Glencoe Way, Glendale, CA 91208
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders
Engaged:
25 • The Pop-up with coordinated with Sparr Heights Community Center staff. The pop-up was scheduled to coincide with the onsite Elderly Nutrition Program mealtime. Most attendees are community members over 60.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 12
• Factsheets (ARM/SP/KOR): 11
• Postcard Meeting Notice (ENG/ARM/SP/KOR): N/A
Database Sign Ups: N/A
Summary
(Questions,
comments, and
concerns, common
themes or topics)
• During outreach, community members were generally
familiar with the Beeline. Community members were the
most familiar with route 3 with several community members using the entire Beeline system regularly.
• Overall, feedback from participants was generally positive.
Community members appreciated free fare days and
requested more free fare days. Community members are
also generally happy with drivers describing them as kind and helpful.
• A couple of community members requested increased
frequency for route 3.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-7
• Some residents do not ride due to distance from bus stops, mobility/age related concerns, and enrollment in paratransit services.
Observations:
(Describe what you
observed at the event)
• Approximately 60 individuals attended, with the majority being people over 60.
• The Beeline table was set up directly Infront of the meal site entrance, so community member would clearly see the
outreach team as they entered.
• Most attendees spoke English and/or Armenian.
• Many who attended regularly ride the Beeline and some were enthusiastic about sharing feedback on the service.
• Most people in attendance were at the facility strictly for the congregate meal, so they would walk past the Beeline table without stopping.
Sparr Heights Community Center- COA Pop up – 2/26/26
Community Member 1: Rides the Beeline R3 often, is generally happy with the service.
Community Member 2: Rides the Beeline often, wants more frequency on route 3.
Community Member 3: Rides the entire Beeline System. Is generally happy with the service.
Community Member 4: Rides the Beeline often. The community member described getting passed by Route 3 at stop #247, (SB Verdugo at Glencoe Way.) The community member wants drivers to make sure they pick up all passengers.
Community Member 5: Rides the Beeline. The community member is unhappy about empty buses on route 3 in the evening. The community member wants free fare during low ridership hours to incentives more riders.
Community Member 6: Rides the Beeline and is generally happy with the service.
Community Member 7: Used to ride the Beeline but stopped due to age and mobility concerns. The caller uses Dial-a-Ride.
Community Member 8: Knows about the Beeline but does not use it.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-8
Community Member 9: Knows about the Beeline but does not use it because of low frequency.
Community Member 10: Rides the Beeline. Is generally happy with the Beeline.
Community Member 11: Rides the Beeline and appreciates Beeline’s free fare days. The community member would like more free days.
Community Member 12: Rides the Beeline and wants the entire route 3 to be free. The community member expressed frustration with a limited amount of free fare stops on route 3 in the La Canada Flintridge area and not the entire route.
Community Member 13: The community member rides the Beeline often and is generally happy with the service. They like the drivers and describe them as kind and patient.
Community Member 14: Is not familiar with the service.
Community Member 15: Is not familiar with the service.
Community Member 16: Is not familiar with the service.
Community Member 17: Rides the Beeline often. The community member likes that Beeline drivers deploy the bus ramp without them needing to request it.
Community Member 18: Is familiar with the Beeline but does not ride. Wants Beeline to offer free trips to intoxicated people to avoid having them drive on the road.
Community Member 19: Is familiar with the Beeline but they do not ride because they are ¾ of a mile away from the bus stop (Altacanyada area).
Community Member 20: Only rides the Beeline, route 31, on Saturday. The community member lives near Pennsylvania Ave and feels it is too far to walk for route 3. Community member use dial-a-ride except on Saturday when they can ride the Beeline.
Community Member 21: Does not use the Beeline. Normally drives.
Community Member 22: Rides the Beeline and likes that drivers can give directions about other routes.
Community Member 23: Rides the Beeline and finds drivers to be friendly.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-9
Heritage Park at Glendale - Summary
Project: Glendale Beeline COA
Name of event: Heritage Park at Glendale – Pop up
Date: March 5, 2026
Time: 1:00 PM – 3:00 PM
Event Location: Heritage Park at Glendale
420 E Harvard St, Glendale, CA 91205
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders Engaged:
15 • The Heritage Park facility is an affordable housing facility for seniors 62+. The pop up event was coordinated with the help of the onsite community manager, Taguhi Gurunyan. The pop up followed their weekly schedule bingo time to ensure community engagement.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 4
• Factsheets (ARM/SP/KOR): 11
• Postcard Meeting Notice (ENG/ARM/SP/KOR): 0
Database Sign Ups: 0
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-10
Summary
(Questions, comments,
and concerns, common
themes or topics)
• During outreach, several recurring themes emerged from the community. Approximately two-thirds of community members do not ride the Glendale Beeline, with participants attributing this to a lack of familiarity with public transit and having friends or family who can provide them with rides.
• Overall, feedback from community members who use the
Beeline was generally positive. Riders described Beeline drivers as patient and kind. One rider mentioned that the bus
annunciator can be difficult to understand, while another community member suggested posting timetables at bus stops.
Observations:
(Describe what you
observed at the event)
• The pop up booth was visited by approximately 20 people. • Most visitors stopped by the booth to chat for at least a minute, while a few walked by immediately without comment.
• The booth was in the community area at the entrance to the facility, leading to the elevators.
• Most attendees primarily spoke Armenian, with a few English speakers.
• Community members who were familiar with the Glendale Beeline recognized the bus as the facility is located alongside route 4.
• Community members who ride the Beeline appreciate the freedom it gives them to do things independently.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-11
Heritage Park at Glendale – COA Popup Event – 3/5/26
Community Member 1 – Is familiar with the Beeline but does not ride.
Community Member 2 – Is familiar with the Beeline but does not ride because they do not know the routes.
Community Member 3 - Does not ride the Beeline. Tried using the Beeline, but he was unsure of what time the bus arrived. The community member would like us to list bus arrival timetables at the stop.
Community Member 4 – Regularly rides the Beeline and is generally happy with the service. The community member likes traveling independently on the bus.
Community Member 5 – Does not ride the Beeline. They normally get rides from their family.
Community Member 6 – Regularly rides the Beeline. The community member feels like the annunciator is hard to understand on some of the buses, especially for stops on Colorado.
Community Member 7 – Is not familiar with the Beeline.
Community Member 8 – Is not familiar with the Beeline
Community Member 9 – is not familiar with the Beeline.
Community Member 10 – Occasionally rides the Beeline, is generally happy with the service.
Community Member 11 – Does not ride with Beeline but does use Dial -a-Ride. The community member would use the Beeline if there was service heading to Glendale Adventist Hospital.
Community Member 12 – Is familiar with the Beeline but does not ride.
Community Member 13 – Uses the entire Beeline system. The community member would like longer service hours on the weekend for route 4, especially later in the evening.
Community Member 14 – Regularly rides the Beeline and generally likes the service. The community member describes drivers as patient and kind.
Community Member 15 – Is not familiar with the Beeline. The community member might use the Beeline once they can no longer drive.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-12
Harrower Village Pop -up
Project: Glendale Beeline COA
Name of event: Harrower Village Pop-up
Date: March 26, 2026
Time: 2:00 PM – 4:00 PM
Event Location: Harrower Village – Abode Communities
920 E Broadway, Glendale, CA 91205
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders
Engaged:
15 • Staff engaged community members from a local affordable senior housing facility.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 1
• Factsheets (ARM/SP/KOR): 14
• Postcard Meeting Notice (ENG/ARM/SP/KOR): NA
Database Sign Ups: 0
Summary
(Questions,
comments, and
concerns, common
themes or topics)
• Community members that ride the bus appreciate the
frequency on route 4.
• Community members shared a familiarity with the Beeline, but a reluctance to ride due to lack of route knowledge and concerns about getting lost.
Observations:
(Describe what you
observed at the event)
• Most of the community members primarily spoke Armenian with limited English. Communication was done through
interpreter and the Armenian speaking city staff.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-13
• The community members live next to the route 4 stop at Broadway at Cedar. However, community members were
unaware of the bus’s route and schedule.
• The event was advertised to the community members, so there were approximately 15 people as soon as staff arrived.
Harrower Village – COA Pop-up - 3/26/26
Community Member 1: Rides the Beeline and is generally happy with the service. The community member rides the Beeline everyday for errands. The community member loves route 4’s frequency.
Community Member 2: Is familiar with the Beeline but does not ride.
Community Member 3: Is familiar with the Beeline but does not ride.
Community Member 4: Is familiar with the Beeline and occasionally rides towards the Galleria.
Community Member 5: Is familiar with the Beeline but does not ride.
Community Member 6: Is familiar with the Beeline but does not ride.
Community Member 7: Is familiar with the Beeline but does not ride.
Community Member 8: Is familiar with the Beeline but does not ride.
Community Member 9: Is familiar with the Beeline but does not ride.
Community Member 10: Is familiar with the Beeline but does not ride.
Community Member 11: Is familiar with the Beeline but does not ride.
Community Member 12: Is familiar with the Beeline but does not ride.
Community Member 13: Is familiar with the Beeline but does not ride.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-14
Glendale Community College – VSC Resource Fair Pop -up
Project: Glendale Beeline COA
Name of event: Glendale Community College – VSC Resource Fair Pop-up Date: March 11, 2026
Time: 12:00 PM – 2:30 PM
Event Location: Glendale Community College
1500 N Verdugo Rd, Glendale, CA 91208
Team members in
attendance:
City Staff (Spanish Speaker)
City Staff (Armenian Speaker)
Estimated
Stakeholders Engaged:
27 • Staff engaged Glendale Community College students during VSC Resource Fair. The outreach was coordinated with GCC Cares. GCC covers basic needs for students including
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 23
• Factsheets (ARM/SP/KOR): 4
• Postcard Meeting Notice (ENG/ARM/SP/KOR): NA
Database Sign Ups: 0
Summary
(Questions, comments,
and concerns, common
themes or topics)
• The recurring comments made by community members
concerned the reliability and service hours for route 8.
Community members shared experiences in which the Beeline was upwards of 40 mins late. Community members requesting extended service hours noted evening classes and preference for Beeline buses over Metro.
• Overall, feedback from participants was generally positive. Many riders appreciated Beeline’s cleanliness and less crowding compared to Metro buses. Riders described Beeline drivers as kind and knowledgeable about routes.
Observations:
(Describe what you
observed at the event)
• Approximately 50 people attended the event. The pop-up was part of the annual VSC Resource Fair connecting students with school provided services.
• Most of the attendees were students heading to class or just leaving class. Many of the attendees are community members that regularly ride the Beeline.
• Most attendees spoke English and were able to communicate with the outreach team without additional translate.
• Many attendees were computer savvy and interested in online resources rather than physical materials.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-15
Glendale Community College – VSC Resource Fair Pop -up – 3/11/26
Community Member 1- The community member uses Route 8 daily between the train station and GCC and is generally happy with the service.
Community Member 2 – The community member rides the Beeline and would like system maps posted in high traffic areas like the bus stop in front of Glendale College.
Community Member 3- The community member is familiar with the Beeline but does not use it.
Community Member 4 – The community member commutes to school using Route 7 from the Alameda area to GCC and is generally happy with the service.
Community Member 5 – The community member started using the Beeline after registering with GoPass. They regularly use Route 8 and Metro 90 depending on bus they see first.
Community Member 6 – The community member uses Routes 4 and 8 and is generally happy with the service.
Community Member 7 – The community member tried using the app but finds it unreliable.
The community member also noted the bus on route 8 is regularly late and not adhering to times listed in the schedule.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-16
Community Member 8 – The community member is familiar with the Beeline but lives too far from a bus stop to use it during the week. The community member lives near Pennsylvania Avenue and occasionally sees the Route 31 on Saturday.
Community Member 9 – The community member rides the Beeline often and is generally happy with the service. The community member likes that the Beeline buses are clean and less crowded compared to Metro buses.
Community Member 10 – The community member rides Beeline Route 7 and is generally happy with the service.
Community Member 11 – The community member rides Beeline Route 7 and feels the bus runs well as is. The community member would also like more service on Route 7.
Community Member 12 – The community member is familiar with the Beeline but does not use it because they drive.
Community member 13 – The community member rides Beeline Route 8 and believes Route 8 is inconsistent on Fridays around 12 p.m. The community member notes several weeks in which the bus is up to 40 minutes late on Fridays.
Community Member 14 – The community member rides Beeline Routes 1, 5, and 7 and is generally happy with the service. The community members noted clean buses and kind drivers.
Community Member 15 - The community member rides the Beeline and is generally happy with the service.
Community Member 16 – The community member rides Beeline Route 5 and Route 8. They feel Route 5 does not follow its schedule and Route 8 needs more frequent service.
Community Member 17 - The community member is familiar with the Beeline but does not ride it.
Community Member 18 – The community member rides Beeline Route 7 and is generally happy with the service.
Community Member 19 – The community member rides the Beeline system often and appreciates having knowledgeable drivers who can help with directions when asked.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-17
Community Member 20 – The community member rides the Beeline every day after registering with GoPass. They would like longer service hours in the evening on Route 8.
Community Member 21 – The community member rides the entire Beeline system and appreciates that it is cleaner and less crowded compared to LA Metro.
Community Member 22 - The community member rides the entire system and would like Route 11 extended into the Stocker Square area.
Community Member 23 – The community member uses the entire the entire system. They shared a concern where express route buses are deducting $1 fare from their TAP card instead of the $2 fare needed for the bus. This leads to situations in which the driver is asking them to pay a dollar in cash fare to make up the difference.
Community member 24 – The community member rides multiple routes regularly and is generally happy with the service. The community members appreciate Beeline’s clean buses, patient drivers, and quiet electric buses.
Community member 25 – Community member lost multiple items on the bus and appreciates the responsiveness in getting their items back.
Community member 26 - The community member rides the entire system regularly and would like longer service hours on Route 8 for classes that end later in the evening.
Community member 27 – The community member would like the Beeline app to integrate real-time bus arrival information.
ASGCC Legislature Meeting
Project: Glendale Beeline COA
Name of event: ASGCC Legislature Meeting
Date: April 20, 2026
Time: 1:00 PM – 2:00 PM
Event Location: Glendale Community College – J.W. Smith Student Center 1500 North Verdugo Road, Glendale, CA 91208
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-18
Team members in
attendance:
City Staff (Spanish Speaker)
Estimated
Stakeholders Engaged:
10 • Staff engaged the Glendale Community College Associated Student Body during their legislature meeting. City staff were granted time during the meeting to address ASGCC members directly.
Community Surveys
Completed:
0 Estimated Collateral
Distributed:
• Factsheet (ENG): 30
• Factsheets (ARM/SP/KOR): NA
• Postcard Meeting Notice (ENG/ARM/SP/KOR): NA
Database Sign Ups: 0
Summary
(Questions, comments,
and concerns, common
themes or topics)
• Community members were most interested in longer service hours for the route serving the Verdugo Rd campus
• Community members were also interested in technology
improvements related to bus tracking and integration with other transportation apps
• One community member shared a concern that Beeline buses regularly pass them by, which they attribute to poor visibility in the evening. The community member unsuccessfully tries to make themselves visible at the stop by waving and standing up.
Observations:
(Describe what you
observed at the event)
• The legislature meeting was attended primarily by ASGCC members. There were approximately 30 people in attendance, with 10 members able to provide feedback on Beeline services. • The ASGCC members were overwhelmingly local and
interested in improving the service for future student
populations.
ASGCC Outreach – Legislature Meeting 4/20
Community Member 1 – The community member is generally happy with the Beeline. They would like longer service hours on Routes 7 and 8 for people with evening classes. The community member is adamant that several students are interested in later service.
Community Member 2 – The community member has issues with bus tracking apps on Apple Maps and Google Maps. They shared instances where the app indicates a bus is on the way after it has already passed, or where a bus is not listed in the app at all.
The Beeline Buzz Plan 2026 Appendix B
Dan Boyle & Associates Page B-19
Community Member 3 – The community member would like signage on the bus indicating where electric scooters should be placed, similar to priority seating but designated for scooters.
Community Member 4 – The community member would like a ramp at the back exit. They also expressed interest in having a ramp leading to the back seats of the bus. The community member would also like longer service hours on Route 7.
Community Member 5 – The community member is African American. They shared a concern about Beeline drivers missing them at their stop later in the evening. The community member stands and tries to get the driver’s attention, but the driver does not see them. They said this is not specific to one stop, although it most recently happened on Verdugo Rd near the college.
Community Member 6 – The community member is generally happy with the Beeline. They would like a way to subtly alert drivers when passengers are vaping on board. They feel it happens often, but drivers rarely notice.
Community Member 7 – The community member is generally happy with the Beeline. They would like Sunday service on Routes 7 and 8 due to limited transportation options. They would also like longer service hours for weekdays.
Community Member 8 – The community member is generally happy with the Beeline. They would like a way to subtly report issues to the driver during a trip. The community member shared an instance where they saw a passenger playing with a knife which prompted them to immediately get off the bus.
Community Member 9 – The community member is generally happy with the Beeline. They are concerned that the 2:16 PM Route 8 trip is consistently leaving a few minutes early. The community member also noted that buses servicing the stop in front of the college at Verdugo at Civic Auditorium often have signs reading “Not In service.” Also, the community member would like an app that is free to track the Beeline.
Community Member 10 – The community member is generally happy with the Beeline. They wanted to share an incident in which they saw a driver unfairly rushing an elderly passenger that was carrying shopping bags. The community member did not report the incident when it happened.