Goleta City Council
September 17, 2024

Agenda Item A.4

CPMS CONSENT CALENDAR
Meeting Date: September 17, 2024
TO: Mayor and Councilmembers
SUBMITTED BY: Luke Rioux, Finance Director
PREPARED BY: Cecilia Rubio, Finance Management Assistant SUBJECT: Tyler Technologies Financial Software Contract Amendment RECOMMENDATION:

A. Authorize the City Manager to execute a purchase order and amend its current agreement with Tyler Technologies, Inc., increasing the contract amount by $60,356 for implementation costs of Tyler Content Manager and AP Automation for a total not- to-exceed amount of $ 116,000, subject to City Attorney approval as to form of the document; and,
B. Authorize the City Manager to approv e contingency contract change orders for implementation of current and future software modules, if necessary, in an amount not to exceed $75,000; and,
C. Authorize the City Manager to take all necessary or incidental actions to implement the software modules further.

BACKGROUND:

The City utilizes Tyler E nterprise Resource Planning Pro (ERP Pro), formerly known as Incode 10 as its primary financial and personnel management software. The system has been in use by the City since 2002. ERP Pro handles key functions such as accounts payable, time entry, payroll, budgeting, purchase orders, cashiering, cash management, general ledger, and financial reporting. Originally, the system also managed the City’s regulatory business license program, which has since transitioned to MAGNET, the City’s permitting software.

On October 2, 2018, the City Council approved a license and services agreement with Tyler Technologies, Inc. (Tyler) to upgrade the City’s financial software from Incode 8 to ERP Pro. The total one-time not-to-exceed amount for this upgrade and implementation was $55,644 with a n additional contingency of $15,000 . This upgrade included transitioning from an onsite hosting model to a cloud -based system , known as T yler Cloud. The software upgrade process began in September 2019, and the City 1 Meeting Date: September 17, 2024

successfully went live with the upgraded software in April 2020 during the COVID -19 pandemic. At the time of the upgrade, efforts were primarily focused on the core financial- related modules, including adding an Accounts Receivable module and implementing Output Director, to automate emailing of financial reports and direct deposit payment notifications.

The upgrade was driven by the need for a more robust and scalable system capable of meeting the City’s growing operation needs and compliance with evolving financing reporting requirements. Since the implementation of ERP Pro, the City has continuously evaluated additional software modules and the functionality of existing ones to improve electronic processes and address workflow efficiencies.

The Finance Department, in collaboration with other departments, has participated in multiple software demonstrations and engaged in ongoing discussions with neighboring cities using Tyler and has successfully implemented additional modules, such as Tyler Content Manager (TCM) and Accounts Payable (AP) Automation, which enhance ERP Pro’s functionality. To address current limitations, staff recommends implementing these modules, along with other future modules such as Contract Management, Grants Management, and Tax Management.

DISCUSSION:

At the time of the initial ERP Pro implementation in 2019, it was not anticipated that staff would need full electronic workflow capabilities. Although the system was set up to be cloud-based, key features , like electronic invoice and document management, were unavailable at the time . However, since then, Tyler has released several updates and enhanced functionalities for ERP Pro clients, allowing cities to implement additional modules based on their evolving needs.

ERP Pro offers additional modules that provide functionality like Tyler MUNIS software, commonly used by larger, full-service cities. ERP Pro offers flexibility by allowing the option of implementing specific software modules as needed instead of requiring the purchase of the full MUNIS system, resulting in a cost-effective solution for contract cities.

To enhance the City’s operational efficiency, staff is seeking authorization to amend the current agreement with Tyler to implement TCM and AP Automation and to obtain contingency authority for implementation for future modules. The following is a summary of the modules proposed for implementation. Additional details about these modules are provided in Attachment 3.

Tyler Content Manager (TCM)

TCM is a necessary component that integrates with ERP Pro to support the entire financial system’s electronic document management and workflow. TCM will enable the City to efficiently route, approve, and store documents while automating custom electronic financial-process workflows . This transition will reduce reliance on external tools like Microsoft Teams and DocuSign for routing, reviewing, and approving invoices and other 2 Meeting Date: September 17, 2024

financial documents, thereby minimizing duplicated work efforts. The primary focus will be to transition the current invoice management process to an electronic invoice management process within the software. Other TCM features include:

 Customized electronic document workflow, including tracking of documents.  Full integration with Accounts Receivable module
 Secured electronic routing of Finance and HR-related forms.  Customizable and scalable for other document management needs.

Accounts Payable (AP) Automation

The Finance Department has been exploring ways to streamline the accounts payable process and mitigate associated risks while offering vendors flexibility in payment methods. The City has identified AP Automation as a valuable tool through discussions with Tyler and other agencies . AP Automation will streamline the accounts payable process by enhancing invoice management, approval workflows, and vendor management. This module w ill eventually help reduce the number of paper checks, improve tracking of invoice statuses, reduce duplicate data entry, and minimize the manual processes involved with printing and mailing physical checks, thus reducing risks and operational inefficiencies.

Future Modules to Implement:

The following information below summarizes the future modules staff plans to implement as part of the contingency authority. The modules are listed in order of priority and require having TCM installed first:

Contract Management

Currently, contract tracking relies on the Purchasing module, designed for single fiscal year expenditures. Contracts are also tracked separately, often using Excel spreadsheets. The Contracts Management module will enable the City to track contracts and support the entire contract lifecycle , from initiation to expiration. It will integrate with the General Ledger, Purchasing, and Accounts Payable modules, enabling multi -year contract tracking and reducing the need for separate Excel tr acking. This module will streamline contract tracking and reduce reliance on manual processes.

Note: Contracts Management module does not provide electronic workflow in terms of preparing, drafting, and routing contracts. TCM will be explored further to determine if it addresses those needs.

Grants Management

Grant tracking and monitoring are currently manual processes, posing elevated risks for errors. The Grants Management module will provide a comprehensive tool for managing all aspects of grant administration, including tracking grant-related financials, deadlines, and monitoring balances. This module includes having all grantor information, 3 Meeting Date: September 17, 2024

reimbursement deadlines, and other relevant information readily availabl e within ERP Pro. This module will help reduce the risk of errors in grant administration and assist with accurate and timely management of grant resources.

Tax Management

The City receives various major tax revenues, including property tax, sales tax, transaction and use tax, cannabis business tax, and transient occupancy tax. Tax revenues are collected and administered through various channels. For example, property tax is collected and administered by the County. The City’s sales tax and transaction and use tax are collected and administered by the State. The City’s cannabis business tax and transient occupancy tax are administered internally by city Finance staff.

The Tax Management module will enable the City to automate the intake, collection, and tracking of these taxes, significantly improving accuracy and efficiency in managing tax accounts and balances.

Next Steps:

The process for implementing the new modules will be similar to the implementation of ERP Pro. The initial implementation will be done remotely on the backend with Finance staff, involving General Services (inclusive of IT), and other departments. After implementation, training and discussions will be scheduled with departments, and then training will be provided for citywide staff. Below is a draft outline of the following steps:

1. Approval: Once the City Council approves the amendment , we will get on a waiting list with Tyler and will be assigned a Project Manager, which is anticipated to be between November of 2024 and March of 2025.

2. Project Manager and Implementation Schedule : A draft implementation schedule and project plan will be developed in coordination with Tyler and Finance, General Services and IT staff.

3. Implementation Focus:
o TCM and AP Automation for Electronic Workflow: The focus will first be on integrating TCM functions for electronic workflow for Accounts Payable, Accounts Receivable, Payroll, and Purchasing. This includes creating a sandbox environment for staff testing and training . Multiple t raining sessions will be scheduled.
o Other Information on the Current Modules:
 Accounts Payable/Invoices: After implementation, we will phase out and stop using Teams and DocuSign, consolidating all invoice processing and management within ERP Pro.
 Accounts Receivable: After implementation, staff will phase out from manual Excel processes and generate and send invoices directly from ERP Pro to customer emails, with automated tracking. 4 Meeting Date: September 17, 2024

 Payroll: After implementation, staff will t ransition payroll -related forms to Tyler and enable additional features on Employee ESS, including electronic W2 processing, moving away from physical W2s (however, physical W2s will still be available upon request).  Purchasing: After implementation, TCM functions will provide extra functionality for the Purchasing module, ensuring attached backup documents stay with the requisition through to the purchase order. o Forms:
 Transition finance-related forms into Tyler/TCM, including: “Journal Entry Request Forms,” “Budget Adjustment Request Forms,” and “Travel Reimbursement Forms,”
 The TCM enterprise version also allows us to create other electronic document workflows if needed for purposes outside of ERP Pro. See the product sheets attached for details.

4. Training and Support:
o Training will be provided citywide, with multiple sessions scheduled. o Staff will also collaborate with Tyler to develop training materials, guidance, and instructions on using ERP Pro and Tyler University for ongoing staff education.

5. Future Modules:
o Modules l ike Contract Management, Grants Management , and Tax Management will be implemented following the rollout of TCM and AP automation.
o Staff will continue to evaluate its functionality with ERP Pro as Tyler continues to develop enhancements to current modules or other modules.

Impacts to Staff:

The implementation of TCM a nd AP Automation will streamline workflow processes, reducing reliance on external tools like Microsoft Teams and DocuSign for invoice management and electronic workflow. The following list outlines key impacts on staff.

1. Invoice and Form Routing: Invoices and forms will be routed and tracked within ERP Pro, improving the approval and tracking process and knowing the status of invoices. Staff will learn how to input invoic es and route them for approval within the system. Approvers will learn how to review and approve invoices within ERP Pro. Staff will no longer need to use Microsoft Teams and DocuSign for routing and approving invoices. This will ultimately cut down duplic ating work efforts and consolidate uploading of documents into one system.

2. Document Retrieval and Linking: Staff will save time retrieving documents, as related invoices, contracts, purchase orders, and relevant backups will all be linked. This includes the ability to allow for a mass download of documents when needed.
5 Meeting Date: September 17, 2024

3. Payroll/HR Integration: Payroll/HR staff will be able to consolidate all payroll - related forms, including personnel action forms, within a limited -access secured module. Eventually, this ca n include open enrollment forms and employee onboarding documents without duplicating work efforts . This can help save staff time and track important documents.

4. Future Modules: Modules such as Contract Management, Grants Management, and Tax Management will be tailored to specific departmental needs following the successful implementation of TCM and AP Automation. In the long run, these modules will eventually save staff time , centralize data, and link relevant information.

FISCAL IMPACTS:

The City currently pays approximately $52,766 in annual fees for ERP Pro. Implementing TCM and AP Automation will cost the City approximately $26,350 in one-time costs and then $24,434 in annual recurring fees. Once TCM and AP Automation are implemented, the total future annual fees are estimated at approximately $77,200.

The requested contingency authority of $75,000 represents the estimated cost for the three modules (Contracts Module, Grants Module, Tax Module) that will be phased in once TCM and AP Automation are complete. The $75,000 represents $33,000 in one - time implementation costs and $42,000 for the first year of ongoing annual costs. In total, one-time costs will be approximately $59,350, and the total future estimated ongoing cost will be approximately $119,200, subject to future adjustments based on market conditions, which have stayed around a 5% range. The table below summarizes the estimated fiscal impact of the additional modules by fiscal year.

Table 1 – Total Estimated Costs by Fiscal Year

The estimated annual cost of $119,200 shown in FY 26/27, assumes all modules have been implemented.

No new appropriation is being recommended, as s ufficient budget was programmed in General Services – Information Technology budget to support the implementation and annual cost estimate of $79,116 in FY 24/25. The budget for FY 25/26 and beyond will be adjusted accordingly in the upcoming budget cycle and future budgets.

It should be noted that potential cost savings will be experienced, including reducing the usage of DocuSign for invoice and form routing , saving approximately $20,000 . In addition, anticipated staff time is expected to be saved in the long run once fully implemented and staff trained.

Estimated Costs FY 24/25 FY 25/26 FY 26/27 & Beyond
One-Time Costs $26,350 $33,000 $0
Annual Costs $52,766 $77,200 $119,200
Total Estimated
Costs
$79,116 $110,200 $119,200
6 Meeting Date: September 17, 2024

ALTERNATIVES:

Alternatives include not proceeding with TCM and AP Automation, resulting in the City continuing to use its current processes and system, which include Microsoft Excel , DocuSign, and Adobe. Alternatively, the City Council could direct staff to conduct further research on other municipal finance software options and issue a Request for Proposal to evaluate these alternatives.

LEGAL REVIEW BY: Megan Garibaldi, City Attorney

APPROVED BY: Robert Nisbet, City Manager

ATTACHMENTS:

1. Amendment No. 1 to Agreement No. 2019-093 with Tyler Technologies

2. Agreement No. 2019-093 with Tyler Technologies

3. Software Modules Sheets

7 ATTACHMENT 1:

Amendment No. 1 to Agreement No. 2019-093 with Tyler Technologies

8 City of Goleta
Amendment No. 1 to Agreement No. 2019 - 093

AMENDMENT NO. 1

TO A PROFESSIONAL SERVICES AGREEMENT

BETWEEN THE CITY OF GOLETA
AND

TYLER TECHNOLOGIES

This Amendment No. 1 to the Professional Services Agreement by and between the City of Goleta , a municipal corporation (“City”) and Tyler Technologies (“Consultant”) dated September 18, 2019 (“Agreement,” Agreement No. 2019-093) is made on this 17th day of September, 2024.

SECTION A. RECITALS

1. This Agreement is for the Tyler Technologies Finance Software; and

2. The Agreement currently provides in Section 3 Subsection (a) for the total compensation amount not to exceed $55,644 and

3. The parties desire to amend the Agreement so as to provide for additional compensation in the amount of $60,356 for additional modules; and

4. The parties desire to amend the Agreement by adding Exhibit E for additional modules including Tyler Content Manager and AP Automation as more completely and particularly set forth in the “Additional Modules”, attached as Exhibit "E"; and

5. The City Council approved this Amendment No. 1 , on this 17th day of September,, 2024.

SECTION B. AMENDED TERMS

Now therefore City and Consultant agree that the Agreement be, and hereby is, amended as follows:

1. COMPENSATION AND PAYMENT of the Agreement is amended to add an additional authorized amount of $60,356 and to read in its entirety:
(a) Maximum and Rate . The total compensation payable to CONSULTANT by CITY for the services under this AGREEMENT SHALL NOT EXCEED the sum of $116,000 (herein "not-to-exceed amount") and shall be earned as the work progresses.

2. This Agreement is amended to add in its entirety:

Exhibit E “Additional Modules” attached hereto and incorporated herein.

Docusign Envelope ID: AD41BD63-A6DA-4C95-B91D-191BB45A6D08 9 City of Goleta
Amendment No. 1 to Agreement No. 2019 - 093

3. Except as otherwise specifically provided herein, all other provisions of the Agreement shall remain in full force and effect.

In concurrence and witness whereof, this Amendment No. 1 has been executed by the parties effective on the date and year first above written.

CITY OF GOLETA CONSULTANT

____________________________ ______________________________ Robert Nisbet, City Manager Tina Miza, Group General Counsel

ATTEST:

_____________________________ ______________________________ Deborah Lopez, City Clerk Christina Hargett, Director

APPROVED AS TO FORM:

MEGAN GARIBALDI, CITY ATTORNEY
_____________________________
Scott Shapses, Deputy City Attorney

Docusign Envelope ID: AD41BD63-A6DA-4C95-B91D-191BB45A6D08 10 2022-377483-B7W7X2 Page 1
Sales Quotation For:

City
of Goleta
130 Cremona Dr Ste B
Gole
ta CA 93117-5514
Luke Rioux
+1 (805) 451-7994
lrioux@
cityofgoleta.org
Quote
d BY Brandon S
wanson
Quote
Expiration 7/31/24
Quote
Name Conte
nt Manager
Enterprise Edition
Tyler Annual Software – SaaS
Description Annual
Tyler One
Content Manager Suite
Content Manager Enterprise $ 24,434
TOTAL: $ 24,434
Services
Description Hours/Units Extended Price
Content Manager Suite
Professional Services 180 $ 26,100
Exhibit E Additional Modules
11 2022-377483-B7W7X2 Page 2
Services
Description Hours/Units Extended Price
Other Services
Project Management 1 $ 250
TOTAL: $ 26,350
Summary One Time Fees Recurring Fees
Total SaaS $ 24,434
Total Tyler Services $ 26,350
Summary Total $ 26,350 $ 24,434
Contract Total $ 50,784
12 2022-377483-B7W7X2 Page 3
Comments
Work will be delivered remotely unless otherwise noted in this agreement.

Expenses associated with onsite services are invoiced as incurred according to Tyler's standard business travel policy.

SaaS is considered a term of one year unless otherwise indicated.

Content Manager Enterprise Includes Employee Onboarding Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement") between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to the following terms, subject to payment terms in an agreement, amendment, or similar document in which this sales quotation is included:
• License fees for Tyler and third-party software are invoiced upon the earlier of (i) delivery of the license key or (ii) when Tyler makes such software available accessible. • Fees for hardware are invoiced upon delivery.
• Fees for year one of hardware maintenance are invoiced upon delivery of the hardware. • Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software accessible to the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and Subscription), and any such fees are prorated to align with the applicable term under the agreement, with renewals invoiced annually thereafter in accord with the Agreement.

Fees for services included in this sales quotation shall be invoiced as indicated below. • Implementation and other professional services fees shall be invoiced as delivered. • Fixed-fee Business Process Consulting services shall be invoiced 50% upon delivery of the Best Practice Recommendations, by module, and 50% upon delivery of custom desktop procedures, by module.
• Fixed-fee conversions are invoiced 50% upon initial delivery of the converted data, by conversion option, and 50% upon Client acceptance to load the converted data into Live/Production environment, by conversion option. Where conversions are quoted as estimated, Tyler will invoice Client the actual services delivered on a time and materials basis. • Except as otherwise provided, other fixed price services are invoiced upon complete delivery of the service. For the avoidance of doubt, where "Project Planning Services" are provided, payment shall be invoiced upon delivery of the Implementation Planning document. Dedicated Project Management services, if any, will be invoiced monthly in arrears, beginning on the first day of the month immediately following initiation of project planning. 13 2022-377483-B7W7X2 Page 4
• If Client has purchased any change management services, those services will be invoiced in accordance with the Agreement. • Notwithstanding anything to the contrary stated above, the following payment terms shall apply to fees specifically for migrations: Tyler will invoice Client 50% of any Migration Services Fees listed above upon Client approval of the product suite migration schedule. The remaining 50%, by line item, will be billed upon the go-live of the applicable product suite. Tyler will invoice Client for any Project Management Fees listed above upon the go-live of the first product suite. Annual SaaS Fees will be invoiced upon availability of the hosted environment.

Any SaaS or hosted solutions added to an agreement containing Client-hosted Tyler solutions are subject to Tyler’s SaaS Services terms found here: https://www.tylertech.com/terms/tyler-saas- services.

Unless otherwise indicated in the contract or amendment thereto, pricing for optional items will be held For six (6) months from the Quote date or the Effective Date of the Contract, whichever is later.

Customer Approval: Date:

Print Name: P.O.#:
14 City of Goleta
SOW from Tyler Technologies, Inc.
6/3/2024

Presented to:

The City of Goleta
130 Cremona Dr # B
Goleta, CA 93117

Contact:

Brandon Swanson
Email: [email protected]
5519 53rd St., Lubbock, TX 79414
15 City of Goleta
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Table of Contents
PART 1: EXECUTIVE SUMMARY ............................................................................................................ 41 Project Overview ............................................................................................................................ 41 Introduction ...................................................................................................................................... 41 Project Goals ..................................................................................................................................... 41 Methodology ..................................................................................................................................... 41 PART 2: PROJECT FOUNDATION .......................................................................................................... 63 Project Governance ........................................................................................................................ 63 Project Scope Control ..................................................................................................................... 74 Managing Scope and Project Change ............................................................................................... 74 Change Control ................................................................................................................................. 74 Change Request Management .......................................................................................................... 74 Acceptance Process ........................................................................................................................ 96 Roles and Responsibilities ............................................................................................................... 96 Tyler Roles & Responsibilities ........................................................................................................... 96 Tyler Executive Manager ......................................................................................................... 107 Tyler Implementation Manager .............................................................................................. 107 Tyler Project Manager ............................................................................................................. 107 Tyler Implementation Consultant ........................................................................................... 118 Tyler Sales ............................................................................................................................... 118 Tyler Technical Services .......................................................................................................... 118 City Roles & Responsibilities ........................................................................................................... 129 City Executive Sponsor ............................................................................................................ 129 City Steering Committee ......................................................................................................... 129 City Project Manager .............................................................................................................. 129 City Functional Leads ............................................................................................................ 1411 City Power Users ................................................................................................................... 1411 City End Users ....................................................................................................................... 1512 City Technical Lead ................................................................................................................ 1512 City Change Management Lead ............................................................................................ 1512 PART 3: PROJECT PLAN ...................................................................................................................... 1613 Project Stages ............................................................................................................................. 1613 Initiate and Plan ............................................................................................................................ 1714 Initial Coordination ............................................................................................................... 1714 Project/Phase Planning ......................................................................................................... 1815 Infrastructure Planning ......................................................................................................... 1916 16 City of Goleta
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Stakeholder Meeting ............................................................................................................. 2017 This work package is not applicable. ..................................................................................... 2118 Control Point 1: Initiate & Plan Stage Acceptance ................................................................ 2118 Assess & Define ............................................................................................................................. 2118 Solution Orientation.............................................................................................................. 2118 Current & Future State Analysis ............................................................................................ 2219 This work package is not applicable. ..................................................................................... 2320 This work package is not applicable. ..................................................................................... 2320 This work package is not applicable. ..................................................................................... 2320 Control Point 2: Assess & Define Stage Acceptance ............................................................. 2320 Prepare Solution ........................................................................................................................... 2421 Initial System Deployment .................................................................................................... 2421 Configuration ........................................................................................................................ 2522 Process Refinement .............................................................................................................. 2724 This work package is not applicable. ..................................................................................... 2825 This work package is not applicable. ..................................................................................... 2825 This work package is not applicable. ..................................................................................... 2825 Control Point 3: Prepare Solution Stage Acceptance ............................................................ 2825 Production Readiness ................................................................................................................... 2825 Solution Validation ................................................................................................................ 2825 Go-Live Readiness ................................................................................................................. 2926 End User Training .................................................................................................................. 3027 Control Point 4: Production Readiness Stage Acceptance .................................................... 3128 Production ..................................................................................................................................... 3229 Go-Live .................................................................................................................................. 3229 Transition to Client Services .................................................................................................. 3330 Post Go-Live Activities ........................................................................................................... 3431 Control Point 5: Production Stage Acceptance ..................................................................... 3532 Close .............................................................................................................................................. 3532 Phase Closeout ...................................................................................................................... 3633 Project Closeout .................................................................................................................... 3734 Control Point 6: Close Stage Acceptance .............................................................................. 3835 General Assumptions .................................................................................................................. 3835 Project ........................................................................................................................................... 3835 Organizational Change Management ........................................................................................... 3835 Resources and Scheduling ............................................................................................................ 3936 This work package is not applicable.............................................................................................. 3936 Facilities......................................................................................................................................... 3936 Glossary ..................................................................................................................................... 4037 PART 4: APPENDICES ............................................................ ERROR! BOOKMARK NOT DEFINED.40 No Conversion - This work package is not applicable. .......................... Error! Bookmark not defined.40 17 City of Goleta
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Additional Appendices .................................................................... Error! Bookmark not defined.41 This work package is not applicable.................................................. Error! Bookmark not defined.41 Project Timeline .............................................................................. Error! Bookmark not defined.42 This work package is not applicable.................................................. Error! Bookmark not defined.42

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Part 1: Executive Summary
Project Overview
Introduction
Tyler Technologies (“Tyler”) is the largest and most established provider of integrated software and technology services focused solely on the public sector. Tyler’s end-to-end solutions empower public sector entities including local, state, provincial and federal government, to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients gain actionable insights that solve problems in their communities.

Project Goals
This Statement of Work (“SOW”) documents the methodology, implementation stages, activities, and roles and responsibilities, and project scope listed in the Investment Summary of the Agreement between Tyler and the City (collectively the “Project”).

The overall goals of the project are to:
 Successfully implement the contracted scope on time and on budget  Increase operational efficiencies and empower users to be more productive  Improve accessibility and responsiveness to external and internal customer needs  Overcome current challenges and meet future goals
Methodology
This is accomplished by the City and Tyler working as a partnership and Tyler utilizing its depth of implementation experience. While each Project is unique, all will follow Tyler’s six-stage methodology. Each of the six stages is comprised of multiple work packages, and each work package includes a narrative description, objectives, tasks, inputs, outputs/deliverables, assumptions, and a responsibility matrix.

Tailored specifically for Tyler’s public sector clients, the project methodology contains Stage Acceptance Control Points throughout each Phase to ensure adherence to scope, budget, timeline controls, effective communications, and quality standards. Clearly defined, the project methodology repeats consistently across Phases, and is scaled to meet the City’s complexity and organizational needs. 19 City of Goleta
Tyler Technologies, Inc. Page | 5

The methodology adapts to both single-phase and multiple-phase projects.

To achieve Project success, it is imperative that both the City and Tyler commit to including the necessary leadership and governance. During each stage of the Project, it is expected that the City and Tyler Project teams work collaboratively to complete tasks. An underlying principle of Tyler’s Implementation process is to employ an iterative model where the City’s business processes are assessed, configured, validated, and refined cyclically in line with the project budget. This approach is used in multiple stages and work packages as illustrated in the graphic below.

The delivery approach is systematic, which reduces variability and mitigates risks to ensure Project success. As illustrated, some stages, along with work packages and tasks, are intended to be overlapping by nature to complete the Project efficiently and effectively.
20 City of Goleta
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Part 2: Project Foundation
Project Governance
Project governance is the management framework within which Project decisions are made. The role of Project governance is to provide a decision-making approach that is logical, robust, and repeatable. This allows organizations to have a structured approach for conducting its daily business in addition to project related activities.

This section outlines the resources required to meet the business needs, objectives, and priorities for the Project, communicate the goals to other Project participants, and provide support and guidance to accomplish these goals. Project governance defines the structure for escalation of issues and risks, Change Control review and authority, and Organizational Change Management activities. Throughout the Statement of Work Tyler has provided RACI Matrices for activities to be completed throughout the implementation which will further outline responsibilities of different roles in each stage. Further refinement of the governance structure, related processes, and specific roles and responsibilities occurs during the Initiate & Plan Stage.

The chart below illustrates an overall team perspective where Tyler and the City collaborate to resolve Project challenges according to defined escalation paths. If project managers do not possess authority to determine a solution, resolve an issue, or mitigate a risk, Tyler implementation management and the City Steering Committee become the escalation points to triage responses prior to escalation to the City and Tyler executive sponsors. As part of the escalation process, each Project governance tier presents recommendations and supporting information to facilitate knowledge transfer and issue resolution. The City and Tyler executive sponsors serve as the final escalation point.

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Project Scope Control
Managing Scope and Project Change
Project Management governance principles contend that there are three connected constraints on a Project:
budget, timeline, and scope. These constraints, known as the “triple constraints” or project management triangle, define budget in terms of financial cost, labor costs, and other resource costs. Scope is defined as the work performed to deliver a product, service or result with the specified features and functions, while time is simply defined as the schedule. The Triple Constraint theory states that if you change one side of the triangle, the other two sides must be correspondingly adjusted. For example, if the scope of the Project is increased, cost and time to complete will also need to increase. The Project and executive teams will need to remain cognizant of these constraints when making impactful decisions to the Project. A simple illustration of this triangle is included here, showing the connection of each item and their relational impact to the overall Scope.

A pillar of any successful project is the ability to properly manage scope while allowing the appropriate level of flexibility to incorporate approved changes. Scope and changes within the project will be managed using the change control process outlined in the following section.

Change Control
It may become necessary to change the scope of this Project due to unforeseeable circumstances (e.g., new constraints or opportunities are discovered). This Project is being undertaken with the understanding that Project scope, schedule, and/or cost may need to change to produce optimal results for stakeholders.

Changes to contractual requirements will follow the change control process specified in the final contract, and as described below.

Change Request Management
Should the need for a change to Project scope, schedule, and/or cost be identified during the Project, the change will be brought to the attention of the Steering Committee and an assessment of the change will occur. While such changes may result in additional costs and delays relative to the schedule, some changes may result in less cost to the City; for example, the City may decide it no longer needs a deliverable originally defined in the Project. The Change Request will include the following information:
22 City of Goleta
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 The nature of the change.
 A good faith estimate of the additional cost or associated savings to the City, if any.  The timetable for implementing the change.
 The effect on and/or risk to the schedule, resource needs or resource responsibilities.

The City will use its good faith efforts to either approve or disapprove any Change Request within ten (10) Business Days (or other period as mutually agreeable between Tyler and the City). Any changes to the Project scope, budget, or timeline must be documented and approved in writing using a Change Request form. These changes constitute a formal amendment to the Statement of Work and will supersede any conflicting term in the Statement of Work.

23 City of Goleta
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Acceptance Process
The implementation of a Project involves many decisions to be made throughout its lifecycle. Decisions will vary from higher level strategy decisions to smaller, detailed Project level decisions. It is critical to the success of the Project that each City office or department designates specific individuals for making decisions on behalf of their offices or departments.

Both Tyler and the City will identify representative project managers. These individuals will represent the interests of all stakeholders and serve as the primary contacts between the two organizations.

The coordination of gaining City feedback and approval on Project deliverables will be critical to the success of the Project. The City project manager will strive to gain deliverable and decision approvals from all authorized City representatives. Given that the designated decision-maker for each department may not always be available, there must be a designated proxy for each decision point in the Project. Assignment of each proxy will be the responsibility of the leadership from each City department. The proxies will be named individuals that have the authorization to make decisions on behalf of their department.

The following process will be used for accepting Deliverables and Control Points:
 The City shall have five (5) business days from the date of delivery, or as otherwise mutually agreed upon by the parties in writing, to accept each Deliverable or Control Point. If the City does not provide acceptance or acknowledgement within five (5) business days, or the otherwise agreed upon timeframe, not to be unreasonably withheld, Tyler deems the Deliverable or Control Point as accepted.
 If the City does not agree the Deliverable or Control Point meets requirements, the City shall notify Tyler project manager(s), in writing, with reasoning within five (5) business days, or the otherwise agreed-upon timeframe, not to be unreasonably withheld, of receipt of the Deliverable.  Tyler shall address any deficiencies and redeliver the Deliverable or Control Point. The City shall then have two (2) business days from receipt of the redelivered Deliverable or Control Point to accept or again submit written notification of reasons for rejecting the milestone. If the City does not provide acceptance within two (2) business days, or the otherwise agreed upon timeframe, not to be unreasonably withheld, Tyler deems the Deliverable or Control Point as accepted.

Roles and Responsibilities
The following defines the roles and responsibilities of each Project resource for the City and Tyler. Roles and responsibilities may not follow the organizational chart or position descriptions at the City, but are roles defined within the Project. It is common for individual resources on both the Tyler and City project teams to fill multiple roles. Similarly, it is common for some roles to be filled by multiple people.

Tyler Roles & Responsibilities
Tyler assigns a project manager prior to the start of each Phase of the Project (some Projects may only be one Phase in duration). Additional Tyler resources are assigned as the schedule develops and as needs arise. 24 City of Goleta
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Tyler Executive Manager
Tyler executive management has indirect involvement with the Project and is part of the Tyler escalation process. This team member offers additional support to the Project team and collaborates with other Tyler department managers as needed to escalate and facilitate implementation Project tasks and decisions.  Provides clear direction for Tyler staff on executing on the Project Deliverables to align with satisfying the City ’s overall organizational strategy.
 Authorizes required Project resources.
 Resolves all decisions and/or issues not resolved at the implementation management level as part of the escalation process.
 Acts as the counterpart to the City ’s executive sponsor.

Tyler Implementation Manager
 Tyler implementation management has indirect involvement with the Project and is part of the Tyler escalation process. The Tyler project managers consult implementation management on issues and outstanding decisions critical to the Project. Implementation management works toward a solution with the Tyler Project Manager or with City management as appropriate. Tyler executive management is the escalation point for any issues not resolved at this level.  Assigns Tyler Project personnel.
 Provides support for the Project team.
 Provides management support for the Project to ensure it is staffed appropriately and staff have necessary resources.
 Monitors Project progress including progress towards agreed upon goals and objectives.

Tyler Project Manager
 The Tyler project manager(s) provides oversight of the Project, coordination of Tyler resources between departments, management of the Project budget and schedule, effective risk, and issue management, and is the primary point of contact for all Project related items. As requested by the City, the Tyler Project Manager provides regular updates to the City Steering Committee and other Tyler governance members. Tyler Project Manager’s role includes responsibilities in the following areas:

Contract Management
 Validates contract compliance throughout the Project.  Ensures Deliverables meet contract requirements.
 Acts as primary point of contact for all contract and invoicing questions.  Prepares and presents contract milestone sign-offs for acceptance by the City project manager(s).  Coordinates Change Requests, if needed, to ensure proper Scope and budgetary compliance.

Planning
 Delivers project planning documents.
 Defines Project tasks and resource requirements.
 Develops initial Project schedule and Project Management Plan.  Collaborates with the City project manager(s) to plan and schedule Project timelines to achieve on- time implementation.
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Implementation Management
 Tightly manages Scope and budget of Project to ensure Scope changes and budget planned versus actual are transparent and handled effectively and efficiently.  Establishes and manages a schedule and Tyler resources that properly support the Project Schedule and are also in balance with Scope/budget.
 Establishes risk/issue tracking/reporting process between the City and Tyler and takes all necessary steps to proactively mitigate these items or communicate with transparency to the City any items that may impact the outcomes of the Project.
 Collaborates with the City ’s project manager(s) to establish key business drivers and success indicators that will help to govern Project activities and key decisions to ensure a quality outcome of the project.
 Collaborates with the City ’s project manager(s) to set a routine communication plan that will aide all Project team members, of both the City and Tyler, in understanding the goals, objectives, status, and health of the Project.

Resource Management
 Acts as liaison between Project team and Tyler manager(s).  Identifies and coordinates all Tyler resources across all applications, Phases, and activities including development, forms, installation, reports, implementation, and billing.  Provides direction and support to Project team.
 Manages the appropriate assignment and timely completion of tasks as defined in the Project Schedule, task list, and Go-Live Checklist.
 Assesses team performance and adjusts as necessary.
 Consulted on in Scope 3rd party providers to align activities with ongoing Project tasks.

Tyler Implementation Consultant
 Completes tasks as assigned by the Tyler project manager(s).  Documents activities for services performed by Tyler.  Guides the City through software validation process following configuration.  Assists during Go-Live process and provides support until the City transitions to Client Services.  Facilitates training sessions and discussions with the City and Tyler staff to ensure adequate discussion of the appropriate agenda topics during the allotted time.

Tyler Sales
 Supports Sales to Implementation knowledge transfer during Initiate & Plan.  Provides historical information, as needed, throughout implementation.  Participates in pricing activities if additional licensing and/or services are needed.

Tyler Technical Services
 Maintains Tyler infrastructure requirements and design document(s).  Involved in system infrastructure planning/review(s).  Provides first installation of licensed software with initial database on servers.  Supports and assists the project team with technical/environmental issues/needs.  Deploys Tyler products.
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City Roles & Responsibilities
City resources will be assigned prior to the start of each Phase of the Project. One person may be assigned to multiple Project roles.

City Executive Sponsor
The City executive sponsor provides support to the Project by providing strategic direction and communicating key issues about the Project and its overall importance to the organization. When called upon, the executive sponsor also acts as the final authority on all escalated Project issues. The executive sponsor engages in the Project, as needed, to provide necessary support, oversight, guidance, and escalation, but does not participate in day-to-day Project activities. The executive sponsor empowers the City steering committee, project manager(s), and functional leads to make critical business decisions for the City.  Champions the project at the executive level to secure buy-in.  Authorizes required project resources.
 Actively participates in organizational change communications.

City Steering Committee
The City steering committee understands and supports the cultural change necessary for the Project and fosters an appreciation for the Project’s value throughout the organization. The steering committee oversees the City project manager and Project through participation in regular internal meetings. The City steering committee remains updated on all Project progress, Project decisions, and achievement of Project milestones. The City steering committee also serves as primary level of issue resolution for the Project.  Works to resolve all decisions and/or issues not resolved at the project manager level as part of the escalation process.
 Attends all scheduled steering committee meetings.
 Provides support for the project team.
 Assists with communicating key project messages throughout the organization.  Prioritizes the project within the organization.
 Ensures the project staffed appropriately and that staff have necessary resources.  Monitors project progress including progress towards agreed upon goals and objectives.  Has the authority to approve or deny changes impacting the following areas:
o Cost
o Scope
o Schedule
o Project Goals
o City Policies
o Needs of other client projects
City Project Manager
The City shall assign project manager(s) prior to the start of this project with overall responsibility and authority to make decisions related to Project Scope, scheduling, and task assignment. The City Project Manager should communicate decisions and commitments to the Tyler project manager(s) in a timely and efficient manner. When the City project manager(s) do not have the knowledge or authority to make decisions, he or she engages the necessary resources to participate in discussions and make decisions in a 27 City of Goleta
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timely fashion to avoid Project delays. The City project manager(s) are responsible for reporting to the City steering committee and determining appropriate escalation points.

Contract Management
 Validates contract compliance throughout the project.  Ensures that invoicing and Deliverables meet contract requirements.  Acts as primary point of contact for all contract and invoicing questions. Collaborates on and approves Change Requests, if needed, to ensure proper scope and budgetary compliance.

Planning
 Reviews and accepts project planning documents.
 Defines project tasks and resource requirements for the City project team.  Collaborates in the development and approval of the project schedule.  Collaborates with Tyler project manager(s) to plan and schedule project timelines to achieve on-time implementation.

Implementation Management
 Tightly manages project budget and scope.
 Collaborates with Tyler project manager(s) to establish a process and approval matrix to ensure that scope changes and budget (planned versus actual) are transparent and handled effectively and efficiently.
 Collaborates with Tyler project manager to establish and manage a schedule and resource plan that properly supports the project schedule as a whole and is also in balance with scope and budget.  Collaborates with Tyler project manager(s) to establish risk and issue tracking and reporting process between the City and Tyler and takes all necessary steps to proactively mitigate these items or communicate with transparency to Tyler any items that may impact the outcomes of the project.  Collaborates with Tyler project manager(s) to establish key business drivers and success indicators that will help to govern project activities and key decisions to ensure a quality outcome of the project.  Routinely communicates with both the City staff and Tyler, aiding in the understanding of goals, objectives, current status, and health of the project by all team members.  Manages the requirements gathering process and ensure timely and quality business requirements are being provided to Tyler.

Resource Management
 Acts as liaison between project team and stakeholders.  Identifies and coordinates all City resources across all modules, phases, and activities including data conversions, forms design, hardware and software installation, reports building, and satisfying invoices.
 Provides direction and support to project team.
 Builds partnerships among the various stakeholders, negotiating authority to move the project forward.
 Manages the appropriate assignment and timely completion of tasks as defined.  Assesses team performance and takes corrective action, if needed.  Provides guidance to City technical teams to ensure appropriate response and collaboration with Tyler Technical Support Teams to ensure timely response and appropriate resolution.  Owns the relationship with in-Scope 3rd party providers and aligns activities with ongoing project tasks.
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 Ensures that users have appropriate access to Tyler project toolsets as required.  Conducts training on proper use of toolsets.
 Validates completion of required assignments using toolsets.

City Functional Leads
 Makes business process change decisions under time sensitive conditions.  Communicates existing business processes and procedures to Tyler consultants.  Assists in identifying business process changes that may require escalation.  Contributes business process expertise for Current & Future State Analysis.  Identifies and includes additional subject matter experts to participate in Current & Future State Analysis.
 Validates that necessary skills have been retained by end users.  Provides End Users with dedicated time to complete required homework tasks.  Acts as an ambassador/champion of change for the new process and provide business process change support.
 Identifies and communicates any additional training needs or scheduling conflicts to the City project manager.
 Actively participates in all aspects of the implementation, including, but not limited to, the following key activities:
o Task completion
o Stakeholder Meeting
o Project Management Plan development
o Schedule development
o Maintenance and monitoring of risk register
o Escalation of issues
o Communication with Tyler project team
o Coordination of City resources
o Attendance at scheduled sessions
o Change management activities
o Modification specification, demonstrations, testing and approval assistance o Data analysis assistance
o Decentralized end user training
o Process testing
o Solution Validation
City Power Users
 Participate in project activities as required by the project team and project manager(s).  Provide subject matter expertise on the City business processes and requirements.  Act as subject matter experts and attend Current & Future State Analysis sessions as needed.  Attend all scheduled training sessions.
 Participate in all required post-training processes as needed throughout project.  Test all application configuration to ensure it satisfies business process requirements.  Become application experts.
 Participate in Solution Validation.
 Adopt and support changed procedures.
 Complete all deliverables by the due dates defined in the project schedule.  Demonstrate competency with Tyler products processing prior to Go-live.  Provide knowledge transfer to the City staff during and after implementation. 29 City of Goleta
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City End Users
 Attend all scheduled training sessions.
 Become proficient in application functions related to job duties.  Adopt and utilize changed procedures.
 Complete all deliverables by the due dates defined in the project schedule.  Utilize software to perform job functions at and beyond Go-live.

City Technical Lead
 Coordinates updates and releases with Tyler as needed.  Coordinates the copying of source databases to training/testing databases as needed for training days.
 Coordinates and adds new users, printers and other peripherals as needed.  Validates that all users understand log-on process and have necessary permission for all training sessions.
 Coordinates interface development for City third party interfaces.  Develops or assists in creating reports as needed.
 Ensures on-site system meets specifications provided by Tyler.  Assists with software installation as needed.

City Upgrade Coordination
 Becomes familiar with the software upgrade process and required steps.  Becomes familiar with Tyler’s releases and updates.
 Utilizes Tyler resources to stay abreast of the latest Tyler releases and updates, as well as the latest helpful tools to manage the City’s software upgrade process.  Assists with the software upgrade process during implementation.  Manages software upgrade activities post-implementation.  Manages software upgrade plan activities.
 Coordinates software upgrade plan activities with City and Tyler resources.  Communicates changes affecting users and department stakeholders.  Obtains department stakeholder acceptance to upgrade production environment.

City Change Management Lead
 Validates that users receive timely and thorough communication regarding process changes.  Provides coaching to supervisors to prepare them to support users through the project changes.  Identifies the impact areas resulting from project activities and develops a plan to address them proactively.
 Identifies areas of resistance and develops a plan to reinforce the change.  Monitors post-production performance and new process adherence. 30 City of Goleta
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Part 3: Project Plan
Project Stages
Work Breakdown Structure
The Work Breakdown Structure (WBS) is a hierarchical representation of a Project or Phase broken down into smaller, more manageable components. The top-level components are called “Stages” and the second level components are called “Work Packages”. The work packages, shown below each stage, contain the high-level work to be done. The detailed Project Schedule, developed during Project/Phase Planning and finalized during subsequent stages, lists the tasks to be completed within each work package. Each stage ends with a “Control Point”, confirming the work performed during that stage of the Project has been accepted by the City.

Work Breakdown Structure (WBS)

1. Initiate &
Plan

2. Assess &
Define

3. Prepare
Solution

4. Production
Readiness 5. Production 6. Close

1.1 Initial
Coordination

2.1 Solution
Orientation

3.1 Initial System
Deployment

4.1 Solution
Validation

5.1 Go Live

6.1 Phase Close
Out

1.2 Project/Phase
Planning

2.2 Current & Future
State Analysis

3.2 Configuration

4.2 Go Live
Readiness

5.2 Transition to
Client Services

6.2 Project Close
Out

1.3 GIS Planning*

2.3 Modification
Analysis

3.3 Process
Refinement

4.3 End User
Training

5.3 Post Go Live
Activities

1.4 Infrastructure
Planning

2.4 Conversion
Assessment

3.4 Conversion
Delivery

1.5 Stakeholder
Meeting

2.5 Data Assessment

3.5 Data Delivery

3.6 Modifications*

*Items noted with an asterisk in the graphic above relate to specific products and services. If those products and services are not included in the scope of the contract, these specific work packages will be noted as “This work package is not applicable” in Section 6 of the Statement of Work.

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Initiate and Plan
The Initiate and Plan stage involves Project initiation, infrastructure, and planning. This stage creates a foundation for the Project by identifying and establishing sequence and timing for each Phase as well as verifying scope for the Project. This stage will be conducted at the onset of the Project, with a few unique items being repeated for the additional Phases as needed.

Initial Coordination
Prior to Project commencement, Tyler management assigns project manager(s). Additional Project resources will be assigned later in the Project as a Project schedule is developed. Tyler provides the City with initial Project documents used to gather names of key personnel, their functional role as it pertains to the Project, as well as any blackout dates to consider for future planning. the City gathers the information requested by the provided deadline ensuring preliminary planning and scheduling can be conducted moving the Project forward in a timely fashion. Internally, the Tyler Project Manager(s) coordinate with sales to ensure transfer of vital information from the sales process prior to scheduling a Project Planning Meeting with the City’s team. During this step, Tyler will work with the City to establish the date(s) for the Project and Phase Planning session.

Objectives:
 Formally launch the project.
 Establish project governance.
 Define and communicate governance for Tyler.
 Identify City project team.

STAGE 1 Initial Coordination
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users) Department Heads
End Users
Technical Leads
Tyler project team is assigned A R C I I I I I I
City project team is assigned A I R I I I
Provide initial project
documents to the City

A R C C I I
Gather preliminary information
requested

I A R C C C C
Sales to implementation
knowledge transfer

A R I I I I I
Create Project Portal to store
project artifacts and facilitate
communication

A R I

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Inputs Contract documents
Statement of Work

Outputs/Deliverables Working initial project documents
Project portal

Work package assumptions:
 Project activities begin after the agreement has been fully executed.

Project/Phase Planning
Project and Phase planning provides an opportunity to review the contract, software, data conversions and services purchased, identify applications to implement in each Phase (if applicable), and discuss implementation timeframes.

During this work package Tyler will work with the City to coordinate and plan a formal Project planning meeting(s). This meeting signifies the start of the Project and should be attended by all City Project team members and the Tyler Project Manager. The meeting provides an opportunity for Tyler to introduce its implementation methodology, terminology, and Project management best practices to the City’s Project Team. This will also present an opportunity for project managers and Project sponsors to begin to discuss Project communication, metrics, status reporting and tools to be used to measure Project progress and manage change.

Tyler will work with the City Project Team to prepare and deliver the Project Management Plan as an output of the planning meeting. This plan will continue to evolve and grow as the Project progresses and will describe how the project will be executed, monitored, and controlled.

During project planning, Tyler will introduce the tools that will be used throughout the implementation. Tyler will familiarize the City with these tools during project planning and make them available for review and maintenance as applicable throughout the project. Some examples are Solution validation plan, issue log, and go-live checklist.

STAGE 1 Project/Phase Planning
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Schedule and
conduct planning
session(s)

A R I C C I
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Develop Project
Management Plan

A R I C C I
Develop initial
project schedule

A R I I I I I I C C I I C I

Inputs Contract documents
Statement of Work
Guide to Starting Your Project

Outputs / Deliverables Acceptance Criteria [only] for Deliverables Project Management Plan Delivery of document
Project Operational Plan Delivery of document
Initial Project Schedule City provides acceptance of schedule based on resource availability, project budget, and
goals.

Work package assumptions:
 City has reviewed and completed the Guide to Starting Your Project document.

Infrastructure Planning
Procuring required hardware and setting it up properly is a critical part of a successful implementation. Tyler will be responsible for building the environments for a hosted/SaaS deployment, unless otherwise identified in the Agreement. In an On-premise deployment, the City will be responsible for the setup of the infrastructure. The City is responsible for the installation, setup, and maintenance of all peripheral devices.

Objectives:
 Ensure the City’s infrastructure meets Tyler’s application requirements.  Ensure the City’s infrastructure is scheduled to be in place and available for use on time.

STAGE 1 Infrastructure Planning
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts
(Power Users)
Department Heads
End Users
Technical Leads
Provide Infrastructure
Requirements and
Design Document (on-
premisis)

A R C C I I
Initial Infrastructure
Meeting A R C C C C
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Schedule SaaS
Environment
Availability (where
applicable)

A R C I
Schedule Hardware to
be Available for
Installation (where
applicable)

I I A R C
Schedule Installation
of All Licensed
Software

A R C I I

Work package assumptions:
 The City will maintain environment (or virtual environment) for On-Premise deployments.

Inputs Initial Infrastructure Requirements

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Completed Infrastructure Requirements Delivery of Requirements

Stakeholder Meeting
Communication of the Project planning outcomes to the City Project team, executives and other key stakeholders is vital to Project success. The Stakeholder meeting is a strategic activity to inform, engage, gain commitment, and instill confidence in the City team. During the meeting, the goals and objectives of the Project will be reviewed along with detail on Project scope, implementation methodology, roles and responsibilities, Project timeline and schedule, and keys to Project success.

Objectives:
 Formally present and communicate the project activities and timeline.  Communicate project expectations.

STAGE 1 Stakeholder Meeting
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Create Stakeholder
Meeting Presentation I A R I I I I C I
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Review Stakeholder
Meeting Presentation I C A R C
Perform Stakeholder
Meeting Presentation I A R I I I I C I I I I I I

Inputs Agreement
SOW
Project Management Plan

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Stakeholder Meeting Presentation

Work package assumptions:
 None
This work package is not applicable.

Control Point 1: Initiate & Plan Stage Acceptance
Acceptance criteria for this stage includes completion of all criteria listed below.

Note: Advancement to the Assess & Define stage is not dependent upon Tyler’s receipt of this stage acceptance.

Initiate & Plan Stage Deliverables:
 Project Management Plan
 Initial Project Schedule
Initiate & Plan stage acceptance criteria:
 All stage deliverables accepted based on acceptance criteria previously defined  Project governance defined
 Project portal made available to the City
 Stakeholder meeting complete
Assess & Define
The Assess & Define stage will provide an opportunity to gather information related to current City business processes. This information will be used to identify and define business processes utilized with Tyler software.

The City collaborates with Tyler providing complete and accurate information to Tyler staff and assisting in analysis, understanding current workflows and business processes.

Solution Orientation
The Solution Orientation provides the Project stakeholders a high-level understanding of the solution functionality prior to beginning the current and future state analysis. The primary goal is to establish a foundation for upcoming conversations regarding the design and configuration of the solution. 36 City of Goleta
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Tyler utilizes a variety of tools for the Solution Orientation, focusing on City team knowledge transfer such as:
eLearning, documentation, or walkthroughs. The City team will gain a better understanding of the major processes and focus on data flow, the connection between configuration options and outcome, integration, and terminology that may be unique to Tyler’s solution.

Objectives:
 Provide a basic understanding of system functionality.  Prepare the City for current and future state analysis.

STAGE 2 Solution Orientation
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Provide pre-requisites A R I I I I I Complete pre-requisites A R C C Conduct orientation A R I I I I I

Inputs Solution orientation materials
Training Plan

Current & Future State Analysis
The Current & Future State Analysis provides the Project stakeholders and Tyler an understanding of process changes that will be achieved with the new system.

The City and Tyler will evaluate current state processes, options within the new software, pros and cons of each based on current or desired state and make decisions about the future state configuration and processing. This may occur before or within the same timeframe as the configuration work package. The options within the new software will be limited to the scope of this implementation and will make use of standard Tyler functionality.

The City will adopt the existing Tyler solution wherever possible to avoid project schedule and quality risk from over customization of Tyler products. It is the City’s responsibility to verify that in-scope requirements are being met throughout the implementation if functional requirements are defined as part of the contract.

The following guidelines will be followed when evaluating if a modification to the product is required:
 A reasonable business process change is available.
 Functionality exists which satisfies the requirement.  Configuration of the application satisfies the requirement.  An in-scope modification satisfies the requirement.
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Requirements that are not met will follow the agreed upon change control process and can have impacts on the project schedule, scope, budget, and resource availability.

STAGE 2 Current & Future State Analysis
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Current State process
review A R I I I C C C C C
Discuss future-state
options A R C C C C C C C C
Make future-state
decisions (non-COTS)

C C C C C A R I C C
Document anticipated
configuration options
required to support
future state

A R C C C I I I I I

Inputs City current state documentation
Solution Orientation completion

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Documentation that describes future-state
decisions and configuration options to support
future-state decisions.

Delivery of document

Work package assumptions:
 City attendees possess sufficient knowledge and authority to make future state decisions.  The City is responsible for any documentation of current state business processes.  The City can effectively communicate current state processes.

This work package is not applicable.

This work package is not applicable.

This work package is not applicable.

Control Point 2: Assess & Define Stage Acceptance
Acceptance criteria for this Stage includes completion of all criteria listed below. 38 City of Goleta
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Note: Advancement to the Prepare Solution Stage is dependent upon Tyler’s receipt of the Stage Acceptance.

Assess & Define Stage Deliverables:
 Documentation of future state decisions and configuration options to support future state decisions.  Modification specification document.
 Assess & Define Stage Acceptance Criteria:
 All stage deliverables accepted based on criteria previously defined.  Solution Orientation is delivered.

Prepare Solution
During the Prepare Solution stage, information gathered during the Initiate & Plan and Assess & Define stages will be used to install and configure the Tyler software solution. Software configuration will be validated by the City against future state decisions defined in previous stages and processes refined as needed to ensure business requirements are met.

Initial System Deployment
The timely availability of the Tyler Solution is important to a successful Project implementation. The success and timeliness of subsequent work packages are contingent upon the initial system deployment of Tyler Licensed Software on an approved network and infrastructure. Delays in executing this work package can affect the project schedule.

Objectives:
 The City’s hardware is available and set up appropriately to meet Tyler’s requirements.  All licensed software is installed and operational.
 The City can access the software.

STAGE 3 Initial System Deployment (On-Premise/Hosted)
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Review Purchased
Hardware A R I C
Prepare hosted
environment
(where applicable)

A R I C
Setup/Prepare
Hardware for
Deployment for

I C A R
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Included
Environments
Install Licensed
Software for
Included
Environments

A R I C
Install Licensed
Software on City
Devices (if
applicable)

I C A R
Tyler System
Administration
Training (if
applicable)

A R I C

Inputs Hardware is Procured and Made Available to Tyler

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Licensed Software is Installed on the Server(s) Software is accessible Licensed Software is Installed on City devices
(if applicable)
Software is accessible
Installation Checklist/System Document
Infrastructure Design Document (If Applicable)

Work package assumptions:
 The most current available version of the Tyler Licensed Software will be installed.  The City will provide network access for Tyler modules, printers, and Internet access to all applicable City and Tyler Project staff.

On-Premise (where applicable):
 The City has procured sufficient hardware by the agreed upon timeline.  The procured hardware and software meets Tyler requirements to ensure sufficient speed and operability of Tyler Licensed Software. Tyler will not support the use of Licensed Software if the City does not meet minimum standards of Tyler’s published specifications.  The City has in place and keeps up to date all hardware, software, and technical infrastructure necessary to support the solution.

Tyler Hosted (where applicable):
 The City has technical infrastructure in place that meets Tyler requirements to ensure sufficient speed and operability of Tyler Licensed Software. Tyler will not support the use of Licensed Software if the City does not meet the minimum standards of Tyler’s published specifications.

Configuration
The purpose of Configuration is to prepare the software product for validation. 40 City of Goleta
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Tyler staff collaborates with the City to complete software configuration based on the outputs of the future state analysis performed during the Assess and Define Stage. The City collaborates with Tyler staff iteratively to validate software configuration.

Objectives:
 Software is ready for validation.
 Educate the City Power User how to configure and maintain software.  Prepare standard interfaces for process validation (if applicable).

STAGE 3 Configuration
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Conduct configuration
training A R I C C
Complete Tyler
configuration tasks
(where applicable)

A R I I I
Complete City
configuration tasks
(where applicable)

I C A R C
Standard interfaces
configuration and
training (if applicable)

A R C I C C C
Updates to Solution
Validation testing plan

C C A R C C

Inputs Documentation that describes future state decisions and configuration options to support future state decisions.

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Configured System

Work package assumptions:
 Tyler provides guidance for configuration options available within the Tyler software. The City is responsible for making decisions when multiple options are available. 41 City of Goleta
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Process Refinement
Tyler will educate the City users on how to execute processes in the system to prepare them for the validation of the software. The City collaborates with Tyler staff iteratively to validate software configuration options to support future state.

Objectives:
 Ensure that the City understands future state processes and how to execute the processes in the software.
 Refine each process to meet the business requirements.  Validate standard interfaces, where applicable.
 Validate forms and reports, where applicable.

STAGE 3 Process Refinement
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Conduct process
training

A R I C I C
Confirm process
decisions I C A R C I C
Test configuration I C A R C
Refine
configuration (City
Responsible)

I C A R C
Refine
configuration (Tyler
Responsible)

A R I I I
Validate interface
process and results I C C A R C C
Update City-
specific process
documentation (if
applicable)

I C A R C
Updates to
Solution Validation
testing plan

C C A R C C

Inputs Initial Configuration
Documentation that describes future state decisions and configuration options to support future state decisions.

Solution validation test plan
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Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Updated solution validation test plan
Completed City-specific process
documentation (completed by City)

Work package assumptions:
 None
This work package is not applicable.

This work package is not applicable.

This work package is not applicable.

Control Point 3: Prepare Solution Stage Acceptance
Acceptance criteria for this Stage includes all criteria listed below in each Work Package.

Note: Advancement to the Production Readiness Stage is dependent upon Tyler’s receipt of the Stage Acceptance.

Prepare Solution Stage Deliverables:
 Licensed software is installed.
 Installation checklist/system document.

Prepare Solution Stage Acceptance Criteria:
 All stage deliverables accepted based on criteria previously defined.  Software is configured.
 Solution validation test plan has been reviewed and updated if needed.

Production Readiness
Activities in the Production Readiness stage will prepare the City team for go-live through solution validation, the development of a detailed go-live plan and end user training. A readiness assessment will be conducted with the City to review the status of the project and the organizations readiness for go-live.

Solution Validation
Solution Validation is the end-to-end software testing activity to ensure that the City verifies all aspects of the Project (hardware, configuration, business processes, etc.) are functioning properly, and validates that all features and functions per the contract have been deployed for system use.

Objectives:
 Validate that the solution performs as indicated in the solution validation plan.  Ensure the City organization is ready to move forward with go-live and training (if applicable). 43 City of Goleta
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STAGE 4 Solution Validation
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Update Solution
Validation plan A R C C C C
Update test scripts (as
applicable) C C C A R C
Perform testing C C C A R C
Document issues from
testing C C C A R C
Perform required follow-
up on issues A R C C C C

Inputs Solution Validation plan
Completed work product from prior stages (configuration, business process, etc.)

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Solution Validation Report City updates report with testing results

Work package assumptions:
 Designated testing environment has been established.
 Testing includes current phase activities or deliverables only.

Go-Live Readiness
Tyler and the City will ensure that all requirements defined in Project planning have been completed and the Go-Live event can occur, as planned. A go-live readiness assessment will be completed identifying risks or actions items to be addressed to ensure the City has considered its ability to successfully Go-Live. Issues and concerns will be discussed, and mitigation options documented. Tyler and the City will jointly agree to move forward with transition to production. Expectations for final preparation and critical dates for the weeks leading into and during the Go-Live week will be planned in detail and communicated to Project teams.

Objectives:
 Action plan for go-live established.
 Assess go-live readiness.
 Stakeholders informed of go-live activities.
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STAGE 4 Go-Live Readiness
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Perform Readiness
Assessment I A R C C I C I I I I I I
Conduct Go-Live planning
session A R C C C C C C C
Order peripheral
hardware (if applicable)

I A R C
Confirm procedures for
Go-Live issue reporting &
resolution

A R I I I I C C I I I I I
Develop Go-Live checklist A R C C C C I C C Final system
infrastructure review
(where applicable)

A R C C

Inputs Future state decisions
Go-live checklist

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Updated go-live checklist Updated Action plan and Checklist for go-live delivered to the City
Work package assumptions:
 None
End User Training
End User Training is a critical part of any successful software implementation. Using a training plan previously reviewed and approved, the Project team will organize and initiate the training activities.

Tyler Led: Tyler provides training for all applicable users. One or multiple occurrences of each scheduled training or implementation topic will be covered.

Tyler will provide standard application documentation for the general use of the software. It is not Tyler’s responsibility to develop City specific business process documentation. City-led training labs using City specific business process documentation if created by the City can be added to the regular training curriculum, enhancing the training experiences of the end users.

Objectives:
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 End users are trained on how to use the software prior to go-live.  The City is prepared for on-going training and support of the application.

STAGE 4 End User Training
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Update training plan A R C C I C
End User training (Tyler-
led)

A R C C C I C C C
Train-the-trainer A R C C C I C
End User training (City-
led)

C C A R I C C C

Inputs Training Plan
List of End Users and their Roles / Job Duties
Configured Tyler System

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
End User Training City signoff that training was delivered

Work package assumptions:
 The City project team will work with Tyler to jointly develop a training curriculum that identifies the size, makeup, and subject-area of each of the training classes.  Tyler will work with the City as much as possible to provide end-user training in a manner that minimizes the impact to the daily operations of City departments.  The City will be responsible for training new users after go-live (exception—previously planned or regular training offerings by Tyler).

Control Point 4: Production Readiness Stage Acceptance
Acceptance criteria for this stage includes all criteria listed below. Advancement to the Production stage is dependent upon Tyler’s receipt of the stage acceptance.

Production Readiness stage deliverables:
 Solution Validation Report.
 Update go-live action plan and/or checklist.
 End user training.
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Production Readiness stage acceptance criteria:
 All stage deliverables accepted based on criteria previously defined.  Go-Live planning session conducted.

Production
Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Tyler and the City will follow the comprehensive action plan laid out during Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Tyler will work with the City to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software.

Go-Live
Following the action plan for Go-Live, defined in the Production Readiness stage, the City and Tyler will complete work assigned to prepare for Go-Live.

Tyler staff collaborates with the City during Go-Live activities. The City transitions to Tyler software for day-to day business processing.

Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule.

Objectives:
 Execute day to day processing in Tyler software.
 City data available in Production environment.

STAGE 5 Go-Live
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Provide final source data
extract, if applicable C C A R Final source data pushed
into production
environment, if
applicable

A C R I C C C
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Proof final converted
data, if applicable C C C A R C
Complete Go-Live
activities as defined in
the Go-Live action plan

C C C A R C I C
Provide Go-Live
assistance A R C C I C C I C I C

Inputs Comprehensive Action Plan for Go-Live
Final source data (if applicable)

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Data is available in production environment City confirms data is available in production environment

Work package assumptions:
 The City will complete activities documented in the action plan for Go-Live as scheduled.  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process.
 The City business processes required for Go-Live are fully documented and tested.  The City Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live.
 The City Project Team and Power User’s provide business process context to the end users during Go- Live.

Transition to Client Services
This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The Tyler project manager(s) schedules a formal transition of the City onto the Tyler Client Services team, who provides the City with assistance following Go-Live, officially transitioning the City to operations and maintenance.

Objectives:
 Ensure no critical issues remain for the project teams to resolve.  Confirm proper knowledge transfer to the City teams for key processes and subject areas.

STAGE 5 Transition to Client Services
Tyler City
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RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Transfer City to Client
Services and review
issue reporting and
resolution processes

I I A I I R I I C C C
Review long term
maintenance and
continuous
improvement

A R C C C

Inputs Open item/issues List

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Client Services Support Document

Work package assumptions:
 No material project issues remain without assignment and plan.

Post Go-Live Activities
Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state.

Objectives:
 Schedule activities that are planned for after Go-Live.  Ensure issues have been resolved or are planned for resolution before phase or project close.

STAGE 5 Post Go-Live Activities
Tyler City
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RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Schedule contracted
activities that are
planned for delivery
after go-live

A R C C C C I C C I C C
Determine resolution
plan in preparation for
phase or project close
out

A R C C C I C C I C

Inputs List of post Go-Live activities

Outputs /
Deliverables
Acceptance Criteria [only] for
Deliverables
Updated issues log

Work package assumptions:
 System is being used in a live production state.

Control Point 5: Production Stage Acceptance
Acceptance criteria for this Stage includes completion of all criteria listed below:
 Advancement to the Close stage is not dependent upon Tyler’s receipt of this Stage Acceptance.  Converted data is available in production environment.

Production Stage Acceptance Criteria:
 All stage deliverables accepted based on criteria previously defined.  Go-Live activities defined in the Go-Live action plan completed.  Client services support document is provided.

Close
The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The City transitions to the next cycle of their relationship with Tyler (next Phase of implementation or long-term relationship with Tyler Client Services).
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Phase Closeout
This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the City for systems implemented in the Phase.

Objectives:
 Agreement from Tyler and the City teams that activities within this phase are complete.

STAGE 6 Phase Close Out
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Reconcile project budget
and status of contract
Deliverables

I A R I I C
Hold post phase review
meeting A R C C C C C C C C C
Release phase-
dependent Tyler project
resources

A R I I

Participants Tyler City
Project Leadership Project Manager
Project Manager Project Sponsor(s)
Implementation Consultants Functional Leads, Power Users, Technical Leads
Technical Consultants (Conversion, Deployment,
Development)

Client Services

Inputs Contract
Statement of Work
Project artifacts

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Final action plan (for outstanding items)
Reconciliation Report
Post Phase Review

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Work package assumptions:
 Tyler deliverables for the phase have been completed.

Project Closeout
Completion of this work package signifies final acceptance and formal closing of the Project.

At this time the City may choose to begin working with Client Services to look at continuous improvement Projects, building on the completed solution.

Objectives:
 Confirm no critical issues remain for the project teams to resolve.  Determine proper knowledge transfer to the City teams for key processes and subject areas has occurred.
 Verify all deliverables included in the Agreement are delivered.

STAGE 6 Project Close Out
Tyler City
RACI MATRIX KEY:

R = Responsible
A = Accountable
C = Consulted
I = Informed
Executive Manager
Implementation Manager
Project Manager
Implementation Consultant
Data Experts
Modification Services
Technical Services
Client Services
Executive Sponsor
Steering Committee
Project Manager
Functional Leads
Change Management Leads
Subject Matter Experts (Power
Users)
Department Heads
End Users
Technical Leads
Conduct post project
review A R C C C C C C C C C
Deliver post project
report to City and Tyler
leadership

I A R I I C
Release Tyler project
resources A R I I

Inputs Contract
Statement of Work

Outputs /
Deliverables
Acceptance Criteria [only] for Deliverables
Post Project Report City acceptance; Completed report indicating all project Deliverables and milestones have
been completed

Work package assumptions:
 All project implementation activities have been completed and approved. 52 City of Goleta
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 No critical project issues remain that have not been documented and assigned.  Final project budget has been reconciled and invoiced.  All Tyler deliverables have been completed.

Control Point 6: Close Stage Acceptance
Acceptance criteria for this Stage includes completion of all criteria listed below.

Close Stage Deliverables:
 Post Project Report.

Close Stage Acceptance Criteria:
 Completed report indicating all Project deliverables and milestones have been completed.

General Assumptions
Tyler and the City will use this SOW as a guide for managing the implementation of the Tyler Project as provided and described in the Agreement. There are a few assumptions which, when acknowledged and adhered to, will support a successful implementation. Assumptions related to specific work packages are documented throughout the SOW. Included here are general assumptions which should be considered throughout the overall implementation process.

Project
 Project activities will begin after the Agreement has been fully executed.  The City Project Team will complete their necessary assignments in a mutually agreed upon timeframe to meet the scheduled go-live date, as outlined in the Project Schedule.  Sessions will be scheduled and conducted at a mutually agreeable time.  Additional services, software modules and modifications not described in the SOW or Agreement will be considered a change to this Project and will require a Change Request Form as previously referenced in the definition of the Change Control Process.  Tyler will provide a written agenda and notice of any prerequisites to the City project manager(s) ten (10) business days or as otherwise mutually agreed upon time frame prior to any scheduled on-site or remote sessions, as applicable.
 Tyler will provide guidance for configuration and processing options available within the Tyler software. If multiple options are presented by Tyler, the City is responsible for making decisions based on the options available.
 Implementation of new software may require changes to existing processes, both business and technical, requiring the City to make process changes.
 The City is responsible for defining, documenting, and implementing their policies that result from any business process changes.

Organizational Change Management
Unless otherwise contracted by Tyler, City is responsible for managing Organizational Change. Impacted City resources will need consistent coaching and reassurance from their leadership team to embrace and accept the changes being imposed by the move to new software. An important part of change is ensuring that impacted City resources understand the value of the change, and why they are being asked to change. 53 City of Goleta
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Resources and Scheduling
 City resources will participate in scheduled activities as assigned in the Project Schedule.  The City team will complete prerequisites prior to applicable scheduled activities. Failure to do so may affect the schedule.
 Tyler and the City will provide resources to support the efforts to complete the Project as scheduled and within the constraints of the Project budget.
 Abbreviated timelines and overlapped Phases require sufficient resources to complete all required work as scheduled.
 Changes to the Project Schedule, availability of resources or changes in Scope will be requested through a Change Request. Impacts to the triple constraints (scope, budget, and schedule) will be assessed and documented as part of the change control process.  The City will ensure assigned resources will follow the change control process and possess the required business knowledge to complete their assigned tasks successfully. Should there be a change in resources, the replacement resource should have a comparable level of availability, change control process buy-in, and knowledge.
 The City makes timely Project related decisions to achieve scheduled due dates on tasks and prepare for subsequent training sessions. Failure to do so may affect the schedule, as each analysis and implementation session is dependent on the decisions made in prior sessions.  The City will respond to information requests in a comprehensive and timely manner, in accordance with the Project Schedule.
 The City will provide adequate meeting space or facilities, including appropriate system connectivity, to the project teams including Tyler team members.
 For on-site visits, Tyler will identify a travel schedule that balances the needs of the project and the employee.

This work package is not applicable.

Facilities
 The City will provide dedicated space for Tyler staff to work with City resources for both on-site and remote sessions. If Phases overlap, City will provide multiple training facilities to allow for independent sessions scheduling without conflict.
 The City will provide staff with a location to practice what they have learned without distraction.

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Glossary
Word or Term Definition
Acceptance Confirming that the output or deliverable is suitable and conforms to the agreed upon criteria.

Accountable The one who ultimately ensures a task or deliverable is completed; the one who ensures the prerequisites of the task are met and who delegates the work to those responsible. [Also see RACI]
Application A computer program designed to perform a group of coordinated functions, tasks, or activities for the benefit of the user.

Application Programming Interface (API) A defined set of tools/methods to pass data to and received data from Tyler software products
Agreement This executed legal contract that defines the products and services to be implemented or performed.

Business Process The practices, policy, procedure, guidelines, or functionality that the client uses to complete a specific job function.

Business Requirements Document A specification document used to describe Client requirements for contracted software modifications.

Change Request A form used as part of the Change Control process whereby changes in the scope of work, timeline, resources, and/or budget are documented and agreed upon by participating parties.

Change Management Guides how we prepare, equip and support individuals to successfully adopt change in order to drive organizational success & outcomes
Code Mapping [where applicable] An activity that occurs during the data conversion process whereby users equate data (field level) values from the old system to the values available in the new system. These may be one to one or many to one. Example: Old System [Field = eye color] [values = BL, Blu, Blue] maps to New Tyler System [Field = Eye Color] [value = Blue].

Consulted Those whose opinions are sought, typically subject matter experts, and with whom there is two-way communication. [Also see RACI]
Control Point This activity occurs at the end of each stage and serves as a formal and intentional opportunity to review stage deliverables and required acceptance criteria for the stage have been met.

Data Mapping [where applicable] The activity determining and documenting where data from the legacy system will be placed in the new system; this typically involves prior data analysis to understand how the data is currently used in the legacy system and how it will be used in the new system.

Deliverable A verifiable document or service produced as part of the Project, as defined in the work packages.

Go-Live The point in time when the Client is using the Tyler software to conduct daily operations in Production.

Informed Those who are kept up-to-date on progress, often only on completion of the task or deliverable, and with whom there is just one-way communication. [Also see RACI]
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Infrastructure The composite hardware, network resources and services required for the existence, operation, and management of the Tyler software.

Interface A connection to and potential exchange of data with an external system or application. Interfaces may be one way, with data leaving the Tyler system to another system or data entering Tyler from another system, or they may be bi-directional with data both leaving and entering Tyler and another system.

Integration A standard exchange or sharing of common data within the Tyler system or between Tyler applications
Legacy System The software from which a client is converting.

Modification Custom enhancement of Tyler’s existing software to provide features or functions to meet individual client requirements documented within the scope of the Agreement.

On-site Indicates the work location is at one or more of the client’s physical office or work environments.

Organizational Change The process of changing an organization's strategies, processes, procedures, technologies, and culture, as well as the effect of such changes on the organization.

Output A product, result or service generated by a process.

Peripheral devices An auxiliary device that connects to and works with the computer in some way. Some examples: scanner, digital camera, printer.

Phase A portion of the Project in which specific set of related applications are typically implemented. Phases each have an independent start, Go-Live and closure dates but use the same Implementation Plans as other Phases of the Project. Phases may overlap or be sequential and may have different Tyler resources assigned.

Project The delivery of the software and services per the agreement and the Statement of Work. A Project may be broken down into multiple Phases.

RACI A matrix describing the level of participation by various roles in completing tasks or Deliverables for a Project or process.

Individuals or groups are assigned one and only one of the following roles for a given task: Responsible (R), Accountable (A), Consulted (C), or Informed (I).

Remote Indicates the work location is at one or more of Tyler’s physical offices or work environments.

Responsible Those who ensure a task is completed, either by themselves or delegating to another resource. [Also see RACI]
Scope Products and services that are included in the Agreement. 56 City of Goleta
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Solution The implementation of the contracted software product(s) resulting in the connected system allowing users to meet Project goals and gain anticipated efficiencies.

Stage The top-level components of the WBS. Each Stage is repeated for individual Phases of the Project.

Standard Software functionality that is included in the base software (off- the-shelf) package; is not customized or modified.

Statement of Work (SOW) Document which will provide supporting detail to the Agreement defining Project-specific activities, services, and Deliverables.

System The collective group of software and hardware that is used by the organization to conduct business.

Test Scripts The steps or sequence of steps that will be used to validate or confirm a piece of functionality, configuration, enhancement, or Use Case Scenario.

Training Plan Document(s) that indicate how and when users of the system will be trained relevant to their role in the implementation or use of the system.

Validation (or to validate) The process of testing and approving that a specific Deliverable, process, program, or product is working as expected.

Work Breakdown Structure (WBS) A hierarchical representation of a Project or Phase broken down into smaller, more manageable components.

Work Package A group of related tasks within a project.

57 1
Payment Services Agreement

This Payment Services Agreement , together with the exhibits attached hereto , constitute the entire agreement (the “Agreement”) with respect to the Vendor Payment Services. This Agreement is made and entered into by and between the Tyler client who has purchased such (“Customer”), Tyler Technologies, Inc., a Delaware corporation (“Tyler”), and Corpay, Inc., an Oregon corporation (“NvoicepayCorpay”), a subsidiary of FleetCor Technologies, Inc., on behalf of itself and its affiliate, Comdata Inc. (Customer, Tyler, and NvoicepayCorpay are sometimes collectively referred to herein as the “parties” or individually as a “pa rty”) and is effective as of the date that Customer accepted this Agreement through either online click, email, or written signature (the “Effective Date”). This Agreement supersedes all other agreements, oral or written, with respect to the products and services offered hereunder.

WHEREAS, Tyler and Customer are parties to a certain agreement (the “Master Agreement”) under which Customer has purchased the right to use certain Tyler software (“Tyler Software”);

WHEREAS, th
rough the Tyler Software, Corpay facilitates check and virtual credit card payments to vendors (“Vendor Payment Services”) in accordance with the terms set forth in the Corpay Terms of Use attached hereto as Exhibit A and incorporated herein (“Terms of Use”). As used in the Terms of Use, “you” means Customer and “your” means Customer’s;

W
HEREAS, Customer desires that Tyler and Corpay facilitate Vendor Payment Services on the terms and conditions set forth in this Agreement.

NOW, THEREFORE, in consideration of the mutual promises set forth herein, the parties hereto agree as follows:

1. Terms of Use. As a condition to Tyler and Corpay enabling Vendor Payment Services functionality, Customer hereby agrees to be bound by and to comply at all times with the Terms of Use. Customer shall provide Corpay, through a Tyler Software interface with Corpay Software, all of Customer’s required information and all of Customer’s required vendor payment information set forth in Section 1 of the T erms of Use . Corpay shall have no liability for relying upon such information provided by Customer and/or Tyler.

2. Customer Support. Customer shall direct initial service and support inquires related to Vendor Payment Services to Tyler to be addressed in accordance with the terms of the Master Agreement. At Tyler’s discretion, Customer inquiries may be passed to Corpay. Tyler will have access to Customer’s instance of Corpay Software in order to support the Customer.

3. Vendor Payment Services. Corpay will provide Vendor Payment Services to Customer in accordance with the Terms of Use and Customer agrees that Corpay will be its exclusive provider of such Vendor Payment Services. For the sake of clarity, Customer has no obligation to make direct payments to Tyler under this Agreement in connection with Vendor Payment Services. and (b) annual reports made available in a form substantially similar to the template attached hereto as Exhibit C (“Annual Reports”). Annual Reports, subject to adjustment from time to time in Tyler’s sole discretion, shall be delivered or made available no later than thirty (30) days following the end of each calendar year and shall be delivered in the form and manner determined by Tyler.

4. Term; Termination.

This Agreement will become effective as of the Effective Date and will continue for a period of five (5) years (the “Initial Term”), unless terminated earlier by one of the parties in accordance herewith. This Agreement will automatically renew after the Initial Term for successive terms of three (3) years each for as long as the Master Agreement and the Terms of Use are in effect, unless one party gives written notice to the other parties of its intention to terminate this Agreement not less than three (3) months nor more than six (6) months prior to the end of the then current term. Notwithstanding the foregoing provisions of this Section 4, this Agreement shall automatically terminate upon termination of the Terms of Use by Corpay, with prompt notice thereafter to Tyler or the Master Agreement, with prompt notice thereafter to Corpay.

This Agreement may be terminated at the option of Tyler or Customer by written notice to the other parties hereto delivered ninety (90) days in advance.

5. Representations by Corpay. Corpay hereby represents and warrants to Customer in accordance with the representations, warranties, and disclaimers provision on the Terms of Use that:
a. In transmitting or depositing Customers’ funds, and having its third party service providers transmit or deposit funds 58 2
under this Agreement, Corpay will not breach, nor cause Customer to breach, any federal, state , or local law or regulation requiring public entity funds to be held only in financial institutions that are qualified public depositories; b. Corpay will deliver the Vendor Payment Services to Customer vendors within the time periods set forth in the Terms of Use;
c. Corpay will cause the settlement account to be set up with the processing bank such that the Customer’s funds are separately accounted for at all times in such settlement account; d. To the extent available under applicable law, at all times that Customer funds are being held by Corpay ’s associated banking institutions on behalf of Customer in connection with the provision of Vendor Payment Services, Customer will be entitled to the full $250,000 FDIC insurance for such funds; e. Corpay shall maintain a data security plan (“Security Plan”) which embodies industry standard security to protect Customer and Tyler systems, network devices, and/or the data processed thereon against the risk of penetration by, or exposure to, a third party via any system, method, or feature used by Corpay in providing the Vendor Payment Services. Unless otherwise specified in the Security Plan, such protections shall include, without limitation: (a) protection against client-side intrusions, (b) encryption of confidential information, (c) security of computer systems and network devices, (d) protection against intrusions of operating syste ms or software. Corpay shall implement and maintain current industry standard anti-virus measures to detect, prevent, and remove computer viruses and/or other contaminants designed to damage, alter, delete, disable, or permit unauthorized access to the databases, systems, equipment, or property to or from Tyler’s systems and equipment, and to prevent the spread of computer viruses between the parties which access or exchange data or software through any network connectivity; and f. Corpay shall comply with all applicable privacy laws and regulations. Corpay shall maintain security controls over resources it provides on behalf of Customers, which controls shall protect the confidentiality, privacy, integrity, and availability of Customer information including, without limitation, all information provided by Customer in connection with the Vendor Payment Services. Unless otherwise specified in the Security Plan, such controls shall include, without limitation: (a) requirement of unique identif ication and authorization of all users, (b) limitation of administrator level control to only authorized persons, (c) implementation of access controls on all data, software, or other file -system objects limiting access only to authorized users, (d) allowing only the data protocols required for the function and management of the solution to be transmitted or utilized, (e) ensuring the integrity of all data stored or processed, and (f) prevention of the loss of data processed or transferred. Corpay shall take all commercially reasonable efforts to monitor all service, equipment, partner integration test environments, and communication links for security breaches, violations, and suspicious activity, and shall provide prompt notice of any breach consistent with applicable state law.

6. Indemnification by Corpay. Corpay shall indemnify, defend, and hold harmless Customer and its directors, officers, employees, and agents from and against any and all claims, damages, losses, penalties, fines, expenses, costs, and/or liabilities (including attorneys’ fees and court costs) that are caused by or result in any way from a breach of any representation made by Corpay in Section 5 in accordance with the indemnification provisions of the Terms of Use.

7. Warranty Disclaimer. TYLER MAKES NO WARRANTY OF ANY KIND REGARDING THE VENDOR PAYMENT SERVICES OR ANY SERVICES ASSOCIATED THEREWITH, ALL OF WHICH ARE PROVIDED ON AN "AS IS" BASIS. TYLER EXPRESSLY DISCLAIMS ANY

REPRESENTATION OR WARRANTY THAT THE VENDOR PAYMENT SERVICES WILL BE ERROR -FREE, SECURE , OR UNINTERRUPTED. TYLER DOES NOT REPRESENT OR WARRANT THAT CUSTOMER WILL RECEIVE ANY PARTICULAR RESULTS

BY USE OF THE VENDOR PAYMENT SERVICES OR THAT THE V ENDOR PAYMENT SERVICES WILL BE ERROR FREE OR MEET CUSTOMER’S REQUIREMENTS.

8. Implied Warranties. TYLER EXPRESSLY DISCLAIM S ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING IMPLIED

WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.

9. Assignment and Subcontracting. This Agreement and all of its provisions shall be binding upon and inure to the benefit of each Party and its successors and permitted assigns, but neither this Agreement nor any of the rights, interests or obligations under this Agreement may be assign ed by any Party without the prior written consent of the other Parties, which consent shall not be unreasonably withheld, provided that Corpay shall be allowed to engage third -party subcontractors as set forth in the Terms of U se in order to perform Corpay ’s obligations under the Terms of Use. Any attempt to assign any rights or delegate any duties or obligations that arise under this Agreement without the required written consent shall be void.

59 3

10. Dispute Resolution. In the event of a dispute, the aggrieved party agrees to provide each other party with written notice within thirty (30) days of becoming aware of such dispute. Each party agrees to cooperate in trying to reasonably resolve all disputes, including, if requested by any other party, appointing a senior representative to meet and engage in good faith negotiations. Senior representatives will convene within thirty (30) days of the written dispute notice, unless otherwise agreed. All meetings and discussions between senior representatives will be deemed confidential settlement discussions not subject to disclosure under Federal Rule of Evidence 408 or any similar applicable state rule. If the parties fail to resolve the dispute, a party may assert its respective rights and remedies in a court of competent jurisdiction.

Nothing in this section shall prevent any party from seeking necessary injunctive relief during the dispute resolution procedures.

11. Waivers. Compliance with this Agreement may be waived only by a written instrument specifically referring to this Agreement and signed by the p arty waiving compliance. No course of dealing, nor any failure or delay in exercising any right, shall be construed as a waiver, and no single or partial exercise of a right shall preclude any other or further exercise of any right.

12. Time Periods. Any action required hereunder to be taken within a certain number of days shall be taken within that number of calendar days; provided, however, that if the last day for taking such action falls on a weekend or a holiday, the period during which such action may be taken shall be automatically extended to the next business day.

13. Notices. All notices or communications required or permitted as a part of this Agreement must be in writing and will be deemed delivered upon the earlier of the following: (a) actual receipt by the receiving party; (b) upon receipt by sender of a certified mail, return receipt signed by an employee or agent of the receiving party; (c) upon receipt by sender of proof of email delivery; or (d) if not actually received, five (5) days after deposit with the United States Postal Service authorized mail center with proper postage (certified mail, return receipt requested) affixed and addressed to the other party at the address set forth below (in the case of Tyler or Corpay) or on the Master Agreement (for Customer) or such other address as the party may have designated by proper notice. The consequences for the failure to receive a notice due to improper notification by the intended receiving party of a change in address will be borne by the intended receiving party.

Notices for Tyler Notices for Corpay
Tyler Technologies, Inc. Corpay , Inc.
1 Tyler Drive 8905 SW Nimbus Avenue, Suite 240
Yarmouth, ME 04096 Beaverton, OR 97008
Attention: Chief Legal Officer Attention : Legal Department

14. Entire Agreement. This Agreement and the agreements and documents referred to in this Agreement or delivered hereunder are the exclusive statement of the agreement among the parties concerning the subject matter. All negotiations are merged into this Agreement, and there are no representations, warranties, covenants, understandings, or agreements, oral or otherwise, in relation thereto among the parties other than those incorporated herein and to be delivered hereunder. Except as otherwise modified or amended herein, each of the Master Agreement and the Terms of Use remain unchanged and in full force and effect in accordance with their respective terms and are hereby ratified and confirmed in every respect. Tyler and Corpay reserve the right to update the terms of this Payment Services Agreement, inclusive of Exhibit A, upon advance notice Customer.

15. Governing Law. This Agreement shall be governed by and construed in accordance with laws in effect in the state of Customer without giving effect to the principles of conflict of laws thereunder.

16. Force Majeure. No party shall be held liable or responsible to any other party or be deemed to have breached or defaulted under this Agreement for failure or delay in performing its obligations hereunder or thereunder to the extent, and as long as, such failure or delay is caused by or results from causes beyond the reasonable c ontrol of the affected party, which would not have been avoided by the exercise of due care and reasonable prudence, and the observance of reasonable standards, including, without li mitation, fire, floods, earthquakes, hurricanes, tornadoes, embargoes, war, acts of terrorism, insurrections, sabotage, riots, civil commotions, strikes, lockouts, global pandemic, or other labor disturbances, acts of God, omissions or delays in acting by any governmental authority, and acts of a government or agency thereof and judicial orders or decrees ( each a “Force Majeure Event”). In the event of occurrence of the foregoing, each Party must use commercially reasonable efforts to mitigate the adverse consequence of such cause or Force Majeure Event. 60 4

17. Counterparts. This Agreement may be executed in counterparts, which taken together shall constitute one and the same instrument. The facsimile, email, or other electronically delivered signatures of the parties shall be deemed to constitute original signatures, and facsimile or electronic copies hereof shall be deemed to constitute duplicate originals.

[Signature Page to Follow]

61 5
IN WITNESS WHEREOF, a duly authorized representative of each party has executed this Agreement as of the date(s) set forth below.

Tyler Technologies, Inc.

By:

Address for Notices:

Tyler Technologies, Inc.

Name: One Tyler Drive
Yarmouth, ME 04096
Title: Attention: Legal Department

Date:

Corpay, Inc.

By:

Address for Notices:

Corpay, Inc.

Name: ___ 8905 SW Nimbus Avenue, Suite 240
Beaverton, OR 97008
Title: Attention: Legal Department

Date:

City of Goleta
ERP Pro

By:

Address for Notices:

City of Goleta, CA
Name: 130 Cermona Dr. Ste B
Goleta CA 93117-5514
Title: Attention:

Date:

62 Corpay Terms of Use
Terms of Use
Your use of Corpay Essentials, which is comprised of Corpay Software and Corpay Electronic Payment Services (each as defined below). through the software platform (“Partner’s Platform”) of Tyler Technologies (“Partner”), the strategic partner of Nvoicepay, Inc. d/b/a Corpay (“Corpay”) that referred you to become a customer of Corpay, is governed by this Terms of Use (this “TOU”). Although you are in direct engagement with Partner and not with Corpay for use of Partner’s Platform, you acknowledge that the payment module of Partner’s Platform you have chosen to use is operated by Corpay and governed by this TOU. In order to make electronic payments through Partner’s Platform using the Corpay Software and Corpay Electronic Payment Services, you must provide information to Partner who will then provide such information to Corpay and you must accept the terms and conditions of this TOU. “Corpay Software” means the Corpay software made available to Partner on your behalf in connection with the Corpay Electronic Payment Services; and “Corpay Electronic Payment Services” mean the payment card and printed check payment services offered by Corpay under this TOU.

1. Information You Provide Corpay; User IDs, Passwords and Supplier list.

You are responsible for keeping all information you provide to Corpay through Partner accurate and up-to-date, including the proper identification of your bank account(s), authorized contact(s), e-mail address(es), and mailing address(es).

Corpay shall have no liability for relying on any information (including, without limitation, any SupplierSupplier Payment Information (as defined below)) provided by you through Partner as your representative. If the wrong bank account is debited or incorrect supplier is paid in reliance upon information provided by you or Partner on your behalf, Corpay will work with you and Partner and attempt to recover the payment from the actual recipient(s), but you acknowledge that recovery may not succeed and failure to recover shall be solely at your own risk. Corpay reserves the right to suspend or terminate your use through Partner’s Platform of the Corpay Software and Corpay Electronic Payment Services for providing inaccurate or incomplete information.

You are responsible for maintaining the confidentiality of the user ID and password you use to access and/or use Partner’s Platform that interfaces with the Corpay Software and Corpay Electronic Payment Services, and you shall not transfer such user ID and/or password, or lend or otherwise transfer access to and/or use of the Corpay Software and/or Corpay Electronic Payment Services through Partner’s Platform, to any third party. You agree to immediately notify Partner and Corpay of any unauthorized use of, or any other breach of security related to, your user ID and/or password. Corpay shall have no liability for any loss or damage arising from your failure to comply with these obligations.

2. Services.

Upon receipt of supplier invoices from you through Partner’s Platform, Corpay will execute upon your payment instructions of such invoices in accordance with this TOU. You acknowledge that Corpay is not a bank or money services business (“MSB”) as defined under the Bank Secrecy Act’s implementing regulations and does not offer banking or MSB (or licensed-money-transmitter) services. You acknowledge that Corpay does not guarantee or have control over or liability for: (i) the products, services, or other consideration that you receive from your suppliers; (ii) the accuracy of the invoices; and/or (iii) whether any payment of any invoice received from you through Partner’s Platform will be made within the timeframe agreed to between you and any particular supplier. Corpay will electronically debit funds from your bank account as identified to Corpay by you through Partner’s Platform or otherwise(the “Customer Transaction Account”) to instruct payment of all invoices received from you through Partner’s Platform. Prior to any such debit, you agree to provide written authorization to your bank and/or Corpay expressly authorizing Corpay to debit the Customer Transaction Account for the purpose of rendering the Corpay Electronic Payment Services. All debits from the Customer Transaction Account will be originated in accordance with the rules of the National Automated Clearing House Association (the “NACHA Rules”) and Article 4A of the Uniform Commercial Code (“Article 4A”).

Corpay 8905 SW Nimbus Ave, Beaverton, OR 97008

CUSTOMER AND CORPAY CONF IDENTIAL
63 Corpay 8905 SW Nimbus Ave, Beaverton, OR 97008

CUSTOMER AND CORPAY CONFIDENTIAL
For each Supplier invoice for which Corpay makes a payment, Corpay will forward to the applicable supplier remittance information provided by you through Partner’s Platform.

You shall be responsible for ensuring invoices are entered into your accounting system and sent to Corpay through Partner’s Platform for payment by individuals authorized to execute payment instructions on your behalf. You are responsible for ensuring your login credential set for Partner’s Platform is under your control and you are liable for all transactions ordered by any person using the user ID and password you use to access and/or use Partner’s Platform that interfaces with the Corpay Software and Corpay Electronic Payment Services.

You may make a stop payment request for any invoice Corpay receives from you by contacting Corpay Payment Modification Team at [email protected]. If you request a stop payment, Corpay will use reasonable efforts to act on such request, but Corpay will not be liable if such stop payment request is not successful. Corpay will work with you and Partner to reverse a payment transaction once such transaction has entered the banking system, but you acknowledge that Corpay may not have the ability to successfully reverse such payment transaction and you are solely liable if the reversal does not succeed. If you request to cancel or stop a payment to a non-U.S. supplier, you will bear any, and all currency conversion costs and processing fees associated with the reversal of the payment.

You acknowledge and agree that payment errors may occur in the ordinary course of business in connection with the Corpay Electronic Payment Services due to the actions or inactions of you, your suppliers, Partner or Corpay, as applicable. You agree to promptly notify Partner and Corpay upon learning of or suspecting any errors or inaccuracies in any payment or information related to any payment and you shall cooperate with Corpay to correct any payments made that are misdirected, unauthorized, erroneous, or duplicative. When a payment error occurs, Corpay will work expediently to attempt to resolve such payment error and will keep you informed through Partner throughout the resolution process, regardless of whose actions or inactions caused such payment error. You will bear no liability for payment errors caused by the negligent or contract-breaching actions or inactions of Corpay.

Upon receipt of your Supplier List through Partner’s Platform, Corpay shall review it and remove any duplicates and suppliers who are individuals. Corpay will then match the suppliers remaining on your Supplier List against Corpay’s database of suppliers who have already signed up to receive payments sent by Corpay on behalf of its customers (the “Corpay Supplier Database”). Corpay shall, in the form agreed by you or Partner (e.g., by an email explaining that Corpay is operating as your payment provider), contact any supplier on your Supplier List that is not in the Corpay Supplier Database to sign them up to receive payments. You acknowledge and agree that each supplier shall notify Corpay of the electronic payment method to be used to make payments of such supplier’s invoices (“Supplier Payment Method”). In the event that you provide Corpay either directly or through Partner’s Platform with Supplier Payment Information, Corpay shall not be liable for any payments made in reliance upon such Supplier Payment Information. Supplier bank account information will be held by Corpay as your supplier’s confidential information that won’t be disclosed to any third party, including you, without your supplier’s prior written consent. Electronic payments may be made to suppliers inside the U.S. only; print check may be sent to Canada and some other international locations.

Corpay cannot control or be responsible for the time it takes financial institutions and payment service providers to process transactions. If Corpay makes a payment of an invoice on a day that is not a Business Day, the payment date will be processed on the next Business Day.

You agree not to use Corpay Software or Corpay Electronic Payment Services for speculative purposes or any payments relating to: MSBs; virtual currency; materials that incite violence, hatred, or racism or are considered obscene; or any entity that Corpay has notified you has a fraud or chargeback risk or appears on OFAC sanctioned lists or that Corpay deems, in its reasonable discretion, to pose a reputational risk to Corpay.

Notwithstanding any other terms between the parties, Corpay may take action to comply with regulations or other applicable laws concerning money movement and may refuse to pay any invoice received from you through Partner’s Platform at its absolute discretion without any liability to you provided that Corpay shall attempt to notify you or Partner in advance (or promptly on refusal) unless prohibited by law or judicial order. 64 Corpay 8905 SW Nimbus Ave, Beaverton, OR 97008

CUSTOMER AND CORPAY CONFIDENTIAL

3. Funds Flow
When Corpay receives an invoice from you through Partner’s Platform not later than 6:00 p.m. (ET) on Business Day 1, the funds required to pay such invoice will be debited from the Customer Transaction Account on the following Business Day (“Business Day 2”) and credited to a trust account held at and by Silicon Valley Bank for the benefit of Corpay’s customers (the “Trust Transaction Account”). Upon confirmation that such funds have been successfully credited to the Trust Transaction Account on Business Day 2, such funds will be promptly debited from the Trust Transaction Account and disbursed to the applicable supplier on Business Day 2 depending on the applicable payment method as follows: (i) information necessary for electronic print check payments will be sent to our check printer; and (ii) the payment card number for a card payment will be sent to the supplier in a secure email. As used in this TOU, “Business Day” shall mean any day on which U.S. banks are open for business. If you become subject to protective proceedings under the United States Bankruptcy Code or are otherwise under financial distress, in Corpay’s reasonable judgment, Corpay reserves the right, for so long as your bankruptcy proceedings or other financial distress continues, to take up to three (3) additional Business Days after Business Day 2 to confirm that funds have been successfully credited to the Trust Transaction Account before Corpay shall be obligated to disburse funds to suppliers in payment of your invoices.

When Corpay receives an invoice from you through Partner’s Platform after 6:00 p.m. (ET) on Business Day 1, the funds required to pay such invoice will be debited from the Customer Transaction Account on Business Day 3 and credited to the Trust Transaction Account. Upon confirmation that such funds have been successfully credited to the Trust Transaction Account on Business Day 3, such funds will be promptly debited from the Trust Transaction Account and disbursed to the applicable supplier on Business Day 3 depending on the applicable payment method as follows:
(i) information necessary for electronic print check payments will be sent to our check printer; and (ii) the payment card number for a card payment will be sent to the supplier in a secure email. If you become subject to protective proceedings under the United States Bankruptcy Code or are otherwise under financial distress, in Corpay’s reasonable judgment, then Corpay reserves the right, for so long as your bankruptcy proceedings or other financial distress continues, to take up to three (3) additional Business Days after Business Day 3 to confirm that funds have been successfully credited to the Trust Transaction Account before Corpay shall be obligated to disburse funds in payment of your invoices.

If Corpay receives an invoice from you through Partner’s Platform for which the funds required to pay such invoice cannot be debited from the Customer Transaction Account because of insufficient funds blocking such debit, (i) a $100 NSF fee will be assessed for such invoice; and (ii) Corpay reserves the right to suspend or terminate your use of the Corpay Software and Corpay Electronic Payment Services.

4. Equipment and Software.

To use the Corpay Software and Corpay Electronic Payment Services through Partner’s Platform, you must have your own Internet Service Provider (“ISP”) or other means of accessing the Internet, the necessary computer equipment, and a compatible browser. Corpay is not responsible for the actions or inactions of your ISP or other Internet access provider. Corpay is not responsible for any error, failure or malfunction of your computer or your or Partner’s software.

Corpay is not responsible for any security breach, compromise, intrusion, misuse and/or failure accomplished via, using, or exploiting your or Partner’s firewall, computer hardware, computer software, or computer network through which you access the Corpay Software and/or Corpay Electronic Payment Services.

5. Corpay Software Ownership, License and Restrictions.

Corpay owns all of the right, title and interest in and to the Corpay Software and Corpay Electronic Payment Services. The Corpay Software and Corpay Electronic Payment Services are protected by copyright, trademark, patent and/or other intellectual property or proprietary rights and laws.

Subject to your acceptance of and continued compliance with all of the terms and conditions of this TOU, Corpay hereby grants you through Partner’s Platform a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Corpay Software solely in the format provided to you by Corpay for the sole purpose of accessing and using the 65 Corpay 8905 SW Nimbus Ave, Beaverton, OR 97008

CUSTOMER AND CORPAY CONFIDENTIAL
Corpay Electronic Payment Services. Upon the expiration or earlier termination of this TOU, you agree to immediately cease using the Corpay Software.

You agree not to use the Corpay Software or Corpay Electronic Payment Services for commercial purposes, except as expressly permitted herein. All rights not expressly granted to you hereunder are reserved to Corpay and its licensors.

You agree to use the Corpay Software and Corpay Electronic Payment Services in accordance with all applicable laws, rules and regulations. You agree that, if Corpay reasonably suspects that your account with Corpay has been or is being used for any unauthorized, illegal, or criminal purpose, Corpay may share information about you, your account with Corpay, and any of your transactions with law enforcement, provided that Corpay shall attempt to notify you or Partner in advance unless prohibited by law or judicial order.

6. Confidentiality and Privacy
Each party (a) shall keep all information relating to the other party confidential; (b) may only use and/or process such confidential information to the extent necessary for the purposes of performing its obligations under this TOU, as otherwise authorized by this TOU or for Corpay credit purposes; and (c) may only disclose such information with the prior written consent of the other party or if required by applicable law, provided, you hereby authorize Corpay to allow Partner to have access to your account to copy and transfer your supplier payment data to Partner’s Platform and any related software systems. You acknowledge that Corpay may, without prior notice to you, disclose information to a government agency or third party empowered by such government agency to comply with (or evidence compliance with) anti-money laundering laws and regulations. Corpay represents that it is and shall be in compliance with all applicable laws, including privacy laws and regulations. Please see Corpay’s privacy policy at https://payments.corpay.com/privacy- policy.. You shall ensure that neither Supplier Payment Information nor Supplier Payment Methods contain or constitute information that can identify, either directly or indirectly, a natural person. Personally identifiable information includes, without limitation, a natural person’s name, identification number, location data, an online identifier or one or more other factors specific to a natural person’s physical, physiological, genetic, mental, economic, cultural or social identity.

You shall not provide any such information to Corpay as it is not necessary to complete payment instructions to business entities. In the event that you use the Corpay Software or Corpay Electronic Payment Services to make payments to your employees or suppliers residing or located in the European Union, you acknowledge and agree that Corpay is facilitating such payments at your behest and not in connection with the offering of Corpay services to such employees or suppliers.

7. Compliance
Corpay shall perform an annual third-party audit in accordance with the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standards for Assurance Engagements No. 3402 (ISAE 3402) and shall obtain a SSAE 16 (SOC 1) / ISAE 3402 Type II Report. No more than once per year, you may submit one request for a copy of Corpay’s final SSAE 16 (SOC 1) / ISAE 3402 Type II Report. If similar third-party audits, standards and/or certifications become available in the future, Corpay may choose to perform such audit and/or certify to such established industry standard selected by Corpay in place of those in the preceding sentences. Corpay does not store or send customer cardholder data and is therefore not subject to Payment Card Industry Data Security Standard (PCI DSS) compliance.

8. Termination
You may terminate your use of the Corpay Software and Corpay Electronic Payment Services at any time for any or no reason. Corpay may terminate your use of Corpay Software and Corpay Electronic Payment Services at any time if:
(a) you materially breach this TOU; (b) Corpay is required to do so by law; and/or (c) Corpay elects to discontinue the Corpay Software and Corpay Electronic Payment Services. Additionally, Corpay may terminate your use of the Corpay Software and Corpay Electronic Payment Services at any time without cause by providing you with 60 days’ prior written notice of such termination. Each party's rights and obligations under this TOU that have accrued prior to any termination of this TOU shall survive such termination. Following termination of your use of the Corpay Software and Corpay 66 Corpay 8905 SW Nimbus Ave, Beaverton, OR 97008

CUSTOMER AND CORPAY CONFIDENTIAL
Electronic Payment Services, Corpay will provide you access to your payment history within AP Gateway for a period of two years.

9. Notices
Corpay may provide notices to you by: (a) e-mailing them to the e-mail address of your authorized contact or (b) mailing them via regular post or courier to your physical postal address. You may provide notices to Corpay via email at [email protected] or by courier or regular mail to: Legal Department, 8905 SW Nimbus Avenue Suite 240, Beaverton, OR 97008. Notices sent by e-mail will be deemed received 24 hours after e-mailing unless a party receives notice that the e-mail was not delivered. Notices sent by courier will be deemed received upon actual receipt. Notices sent by regular mail will be deemed received three (3) Business Days after deposit in the mail with first-class postage prepaid.

10. Subcontracting
You agree that Corpay may engage any third-party subcontractor in order to perform its responsibilities under this TOU, provided that Corpay shall be responsible for such performance.

11. Representations, Warranties, and Disclaimers.

Each party represents and warrants to the other party that: (i) it has the power and authority to carry on its business and it is duly qualified to do business in each jurisdiction where the conduct of its business requires such qualification and where failure to qualify would have a material adverse effect on its operations; (ii) the execution, delivery, and performance of this TOU has been duly and validly authorized; (iii) it has all state and local authorizations, permits, registrations, consents and licenses necessary for it to carry on its business as it is now being conducted; (iv) it’s execution, delivery, and performance of this TOU does not, and will not, violate any provision of any applicable state or local law, rule, regulation, ordinance, order, writ, judgment, injunction, decree, determination or award; (v) its execution, delivery, and performance of this TOU does not, and will not, result in a breach of, or constitute a default under, any agreement to which it is a party or by which it is bound; and (vi) any and all information provided to the other party is true, accurate and complete.

You additionally represent and warrant to Corpay that (i) you are a corporate entity (and not an individual) registered, operating, and physically located in the U.S.; (ii) you are not (at law) a shell bank, non-licensed bank, or MSB; and (iii) you shall obtain proper authorization and consent to provide and share with Corpay the information that is owned by and/or relates to any third party, including any of your suppliers, prior to providing such information to and sharing it with Corpay. You acknowledge that Corpay may, directly or through third parties, make any inquiries that Corpay considers necessary to validate your identity and/or any information provided by you.

Corpay additionally represents and warrants to you that Corpay will perform the Corpay Electronic Payment Services in accordance with the terms and conditions of this TOU and applicable law. If you notify Corpay of a material failure of Corpay to perform any of its obligations under this TOU, Corpay will use reasonable efforts to cure such failure at its cost and expense.

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS TOU, TO THE FULLEST EXTENT PERMITTED BY LAW, CORPAY

DISCLAIMS ALL OTHER REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY

OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS OR SUITABILITY

FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) AS TO THE CORPAY SOFTWARE AND CORPAY ELECTRONIC PAYMENT SERVICES. CORPAY DOES NOT MAKE ANY WARRANTY THAT THE CORPAY SOFTWARE

OR CORPAY ELECTRONIC PAYMENT SERVICES WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE UNLESS OTHERWISE EXPRESSLY STATED IN THIS TOU.

12. Indemnification
67 Corpay 8905 SW Nimbus Ave, Beaverton, OR 97008

CUSTOMER AND CORPAY CONFIDENTIAL
You shall indemnify, defend and hold harmless Corpay, and each of its Affiliates1, and its and their respective officers, directors, shareholders, employees, agents, contractors, successors and assigns, from and against any and all claims, suits, actions, proceedings, losses, damages, liabilities, costs and expenses (including reasonable attorneys’ fees and expenses) asserted by any third party relating to: (i) any breach by you of this TOU; and/or (ii) any payment initiated and/or made by you using the Corpay Software and Corpay Electronic Payment Services, unless caused by a negligent action or inaction of Corpay not taken at your direction.

13. Limitation of Liability

NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL,

EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND OR NATURE, OR FOR ANY DAMAGES FOR LOSS OF PROFITS, LOSS OR

INTERRUPTION OF BUSINESS, LOSS OF USE, LOSS OF DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF

INFORMATION PROVIDED IN CONNECTION WITH THE USE OF THE CORPAY SOFTWARE AND CORPAY ELECTRONIC

PAYMENT SERVICES, OR UNAUTHORIZED INTERCEPTION OF ANY SUCH INFORMATION BY THIRD PARTIES, WHETHER SUCH

LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE. CORPAY’S AGGREGATE LIABILITY FOR DAMAGES IN CONNECTION WITH THIS TOU, REGARDLESS OF THE

FORM OF ACTION GIVING RISE TO SUCH LIABILITY (UNDER ANY THEORY, WHETHER IN CONTRACT, TORT, STATUTORY OR

OTHERWISE) SHALL NOT EXCEED UNDER ANY CIRCUMSTANCESTHE TOTAL AMOUNT OF REVENUE RECEIVED BY CORPAY WITH RESPECT TO PAYMENTS MADE BY CORPAY TO YOUR SUPPLIERS IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTWITHSTANDING THE FOREGOING, THIS LIMITATION SHALL NOT APPLY TO

AMOUNTS PROVIDED BY YOU TO CORPAY TO FOR SUPPLIER PAYMENTS WHICH CORPAY FAILS TO REMIT TO THE SUPPLIER AS INSTRUCTED BY YOU DUE SOLELY TO CORPAY’S ACTIONS OR INACTIONS.

14. Force Majeure
Each party shall be excused from performance under this TOU for any period to the extent that such party is prevented from performing any obligation, in whole or in part, as a result of: (a) causes beyond its reasonable control and without its negligent or willful misconduct, including without limitation, acts of God, natural disasters, war or other hostilities, labor disputes, civil disturbances, governmental acts, orders or regulations, third-party nonperformance, or failures or fluctuations in electrical power, heat, light, air conditioning or telecommunications equipment; and/or (b) such party having a reasonable belief that performing such obligation would violate any applicable law, rule or regulation. The foregoing clause (a) of this Section 16 applies only to non-payment obligations.

15. Assignment
Neither party may assign, whether voluntarily or involuntarily, by operation of law or otherwise, this TOU or any of its rights or obligations hereunder without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed; provided, however, any party may assign this TOU as part of a merger, consolidation, corporate reorganization, sale of all or substantially all of such party’s assets, sale of stock, change of name or like event, and Corpay may engage subcontractors as set forth in Section 11 above. Corpay may assign this TOU to one or more of its Affiliates without your consent.

16. Miscellaneous
If any provision of this TOU is be deemed to be unlawful, void or for any reason unenforceable, then that provision will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions of this TOU. This TOU shall not create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between the parties. Any heading, caption or section title contained in this TOU is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof. This TOU, together with all documents incorporated herein by reference, is the entire agreement between the parties relating to 1 An “Affiliate” of a party is an entity that controls, is controlled by, or is under common control with, such party. The term “control” means the possession, direct or indirect, of the power to direct or cause the direction of management and policies of an entity, whether through the ownership of voting securities, through membership, by contract or otherwise. 68 Corpay 8905 SW Nimbus Ave, Beaverton, OR 97008

CUSTOMER AND CORPAY CONFIDENTIAL
the subject matter hereof and supersedes any and all prior or contemporaneous written or oral agreements or understandings between the parties relating to such subject matter. Nothing in this TOU, express or implied, is intended to or will confer on any person (other than the parties and their respective successors or permitted assigns) any rights, remedies, obligations or liabilities.

Corpay reserves the right to change this TOU in whole or in part and will use commercially reasonable efforts to provide you with sixty (60) days’ prior notice of any change. Your continued use of the Corpay Software and Corpay Electronic Payment Services following Corpay making any revised version of this TOU reasonably available to you will constitute your acceptance of the revised version.

If the latest version of this TOU applicable to you conflicts with any other document between you and Corpay, the applicable TOU shall control to the extent of any direct conflict. Notwithstanding the foregoing, Nvoicepay will not amend this TOU with respect to Sections 11, 12, 13, or 16 in a manner that may detriment your rights without your prior written consent.
69 Revenue Sharing Schedule
Tra
nsaction Fees
Transaction Type Per Transaction Cost
Check $0.80 + Postage
In t
he event the Customer requires more than two (2) bank accounts to be configured in connection with the Vendor Payment Services, the following additional fees* will be applied as a onetime fee.

Bank Account Set-Up fee Fee
First 2 Bank Accounts Included
Additional Bank Accounts $250 per account for less than 10 accounts $200 per account for 10-20 accounts
$150 per account for over 20 accounts
Ty
ler will promptly invoice Customer for onetime fees and Customer agrees to pay such invoices within thirty (30) days after the date of the applicable invoice.
* Fe
es and subject to alteration if expressly indicated in the Tyler sales quotation. Fees may be changed upon at least ninety (90) days advance notice to Customer.

Paym
ent Terms
Ty
ler will provide an annual Customer account Statement with incurred fees in the preceeding twelve (12) months of Monthly Reports.
70 2023-424773-V2G7X0 Page 1
Sales Quotation For:

City of Goleta
130 Cremona Dr Ste B
Goleta CA 93117-5514
Quoted BY Clinton Pelletier
Quote Expiration 6/30/24
Quote Name Accounts Payable Module
Tyler Annual Software – SaaS
Description Annual
ERP Pro
ERP Pro 10 Financial Management Suite
Invoice Approvals $ 0
TOTAL: $ 0
Tyler Fees per Transaction
Description Net Unit Price
ERP Pro
ERP Pro 10 Financial Management Suite
AP Automation $ 0.00
71 2023-424773-V2G7X0 Page 2
Summary One Time Fees Recurring Fees
Total SaaS $ 0
Total Tyler Services
Summary Total $ 0 $ 0
Contract Total $ 0
72 2023-424773-V2G7X0 Page 3
Comments
Work will be delivered remotely unless otherwise noted in this agreement.

Expenses associated with onsite services are invoiced as incurred according to Tyler's standard business travel policy.

SaaS is considered a term of one year unless otherwise indicated.

Invoice Approvals Invoice Approvals, included with AP Automation, automates invoice workflows by routing them to the appropriate departments for completion and approval.

AP Automation AP Automation pricing quoted reflects processing via check or Virtual Card. Processing checks will incur a fee and an invoice will be provided annually based on actual usage. Please refer to the Terms of Use for Fee Structure and to agree to terms: https://www.tylertech.com/client-terms/ap- automation-payment-terms-of-use
Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement") between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to the following terms, subject to payment terms in an agreement, amendment, or similar document in which this sales quotation is included:
• License fees for Tyler and third-party software are invoiced upon the earlier of (i) delivery of the license key or (ii) when Tyler makes such software available accessible. • Fees for hardware are invoiced upon delivery.
• Fees for year one of hardware maintenance are invoiced upon delivery of the hardware. • Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software accessible to the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and Subscription), and any such fees are prorated to align with the applicable term under the agreement, with renewals invoiced annually thereafter in accord with the Agreement.

Fees for services included in this sales quotation shall be invoiced as indicated below. • Implementation and other professional services fees shall be invoiced as delivered. • Fixed-fee Business Process Consulting services shall be invoiced 50% upon delivery of the Best Practice Recommendations, by module, and 50% upon delivery of custom desktop procedures, by module.
73 2023-424773-V2G7X0 Page 4
• Fixed-fee conversions are invoiced 50% upon initial delivery of the converted data, by conversion option, and 50% upon Client acceptance to load the converted data into Live/Production environment, by conversion option. Where conversions are quoted as estimated, Tyler will invoice Client the actual services delivered on a time and materials basis. • Except as otherwise provided, other fixed price services are invoiced upon complete delivery of the service. For the avoidance of doubt, where "Project Planning Services" are provided, payment shall be invoiced upon delivery of the Implementation Planning document. Dedicated Project Management services, if any, will be invoiced monthly in arrears, beginning on the first day of the month immediately following initiation of project planning. • If Client has purchased any change management services, those services will be invoiced in accordance with the Agreement. • Notwithstanding anything to the contrary stated above, the following payment terms shall apply to fees specifically for migrations: Tyler will invoice Client 50% of any Migration Services Fees listed above upon Client approval of the product suite migration schedule. The remaining 50%, by line item, will be billed upon the go-live of the applicable product suite. Tyler will invoice Client for any Project Management Fees listed above upon the go-live of the first product suite. Annual SaaS Fees will be invoiced upon availability of the hosted environment.

Any SaaS or hosted solutions added to an agreement containing Client-hosted Tyler solutions are subject to Tyler’s SaaS Services terms found here: https://www.tylertech.com/terms/tyler-saas- services.

Unless otherwise indicated in the contract or amendment thereto, pricing for optional items will be held For six (6) months from the Quote date or the Effective Date of the Contract, whichever is later.

Customer Approval: Date:

Print Name: P.O.#:
74 2023-424773-V2G7X0 Page 1
Sales Quotation For:

City of Goleta
130 Cremona Dr Ste B
Goleta CA 93117-5514
Quoted BY Clinton Pelletier
Quote Expiration 9/30/24
Quote Name Accounts Payable Module
Tyler Annual Software – SaaS
Description Annual
ERP Pro
ERP Pro 10 Financial Management Suite
Invoice Approvals $ 0
TOTAL: $ 0
Tyler Fees per Transaction
Description Net Unit Price
ERP Pro
ERP Pro 10 Financial Management Suite
AP Automation $ 0.00
75 2023-424773-V2G7X0 Page 2
Summary One Time Fees Recurring Fees
Total SaaS $ 0
Total Tyler Services
Summary Total $ 0 $ 0
Contract Total $ 0
76 2023-424773-V2G7X0 Page 3
Comments
Work will be delivered remotely unless otherwise noted in this agreement.

Expenses associated with onsite services are invoiced as incurred according to Tyler's standard business travel policy.

SaaS is considered a term of one year unless otherwise indicated.

Invoice Approvals Invoice Approvals, included with AP Automation, automates invoice workflows by routing them to the appropriate departments for completion and approval.

AP Automation AP Automation pricing quoted reflects processing via check or Virtual Card. Processing checks will incur a fee and an invoice will be provided annually based on actual usage. Please refer to the Terms of Use for Fee Structure and to agree to terms: https://www.tylertech.com/client-terms/ap- automation-payment-terms-of-use
Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement") between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to the following terms, subject to payment terms in an agreement, amendment, or similar document in which this sales quotation is included:
• License fees for Tyler and third-party software are invoiced upon the earlier of (i) delivery of the license key or (ii) when Tyler makes such software available accessible. • Fees for hardware are invoiced upon delivery.
• Fees for year one of hardware maintenance are invoiced upon delivery of the hardware. • Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software accessible to the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and Subscription), and any such fees are prorated to align with the applicable term under the agreement, with renewals invoiced annually thereafter in accord with the Agreement.

Fees for services included in this sales quotation shall be invoiced as indicated below. • Implementation and other professional services fees shall be invoiced as delivered. • Fixed-fee Business Process Consulting services shall be invoiced 50% upon delivery of the Best Practice Recommendations, by module, and 50% upon delivery of custom desktop procedures, by module.
77 2023-424773-V2G7X0 Page 4
• Fixed-fee conversions are invoiced 50% upon initial delivery of the converted data, by conversion option, and 50% upon Client acceptance to load the converted data into Live/Production environment, by conversion option. Where conversions are quoted as estimated, Tyler will invoice Client the actual services delivered on a time and materials basis. • Except as otherwise provided, other fixed price services are invoiced upon complete delivery of the service. For the avoidance of doubt, where "Project Planning Services" are provided, payment shall be invoiced upon delivery of the Implementation Planning document. Dedicated Project Management services, if any, will be invoiced monthly in arrears, beginning on the first day of the month immediately following initiation of project planning. • If Client has purchased any change management services, those services will be invoiced in accordance with the Agreement. • Notwithstanding anything to the contrary stated above, the following payment terms shall apply to fees specifically for migrations: Tyler will invoice Client 50% of any Migration Services Fees listed above upon Client approval of the product suite migration schedule. The remaining 50%, by line item, will be billed upon the go-live of the applicable product suite. Tyler will invoice Client for any Project Management Fees listed above upon the go-live of the first product suite. Annual SaaS Fees will be invoiced upon availability of the hosted environment.

Any SaaS or hosted solutions added to an agreement containing Client-hosted Tyler solutions are subject to Tyler’s SaaS Services terms found here: https://www.tylertech.com/terms/tyler-saas- services.

Unless otherwise indicated in the contract or amendment thereto, pricing for optional items will be held For six (6) months from the Quote date or the Effective Date of the Contract, whichever is later.

Customer Approval: Date:

Print Name: P.O.#:
78 ATTACHMENT 2:

Agreement No. 2019-093 with Tyler Technologies

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101
102
103
104
105
ATTACHMENT 3:

Software Module Sheets

106
tyler
technologies
Content Manager

STREAMLINE THE FLOW OF DIGITAL INFORMATION AND TRANSFORM

ACCESS TO RECORDS AND DOCUMENTS
tyler one
a tyler portfolio
107
Your time and office space are valuable. That’s why you need innovative solutions to maximize your document storage and streamline processes across the organization. Whether you’re ready to lessen the paper shuffle or eliminate paper storage altogether, Content Manager is an industry-leading solution that helps bring your physical document storage system into the digital age. Electronically capture, manage, and retrieve all your documents securely and efficiently. Modernize submission and review of critical documents with custom designed fillable forms, routing, and electronic signature capabilities. Content Manager is built with flexibility to meet your organization’s needs and directly integrate with many Tyler products. Content Manager provides out-of-the-box connections for a wide range of document types, providing the flexibility to search, retrieve, and review documents across your applications in one central view.
“The ability to assign roles and privileges with more granularity has greatly improved internal controls. The separation of duties we have been able to implement is great and makes the auditing process easier and more transparent.” — Pryor Public Schools, Oklahoma
108
The Value of a Cohesive Content Management Application
• Features a simple, intuitive, and powerful
indexing and search system allowing you to
quickly retrieve documents.
• Automates the capture and storage of data
associated with each Tyler record and links to the
content, enabling advanced search and seamless
visibility into related documents.
• Creates an audit history of images and document
related data. Integrated document retention
schedules help you manage document inventory
while meeting local mandates.
• Control security in alignment with your Tyler
applications, maintaining control over access to
critical documents.

Content Manager Core is directly integrated with your Tyler applications to store, manage, protect, and retrieve a wide range of content. Content Manager Core is a turnkey document management solution with a library of hundreds of pre-defined document types to optimize business processes associated with your Tyler solutions.
“We can retrieve documents much more easily. Users can go in and easily index and complete document searches, whereas before, it was like ‘OK, what cabinet are they in?’”
— City of Hartford, Connecticut
109
• Scalable and Affordable: Content Manager Enterprise is your key to creating unlimited document templates expanding access throughout your city, school, or county. Take advantage of competitive pricing by purchasing only one site license because Content Manager is the only solution that grows with you.
• Single Source of Truth: Save time and resources with a single search over your entire enterprise. With one source across your offices, departments, and agencies, you can avoid searching for documents in multiple applications and over multiple solutions.
• Customizable by You: Create custom document templates, custom look ups, and search fields to meet your unique needs.
• Flexible Integrations: Use APIs to integrate third-party applications with Content Manager in real time.

You can securely store content types from your existing Tyler integrations and expand content management to various offices and departments, such as the following, when you are supported by Content Manager Enterprise.

Content Manager Enterprise expands your content management footprint beyond the standard document type library. Your staff will be empowered with the flexibility of custom document templates and security groups to provide management of content throughout your entire organization.

Leverage Content Manager Enterprise outside of your Tyler solution to save time and money, streamline maintenance, and provide transparency by consolidating multiple content management repositories, network drives, email storage, and file rooms into one platform.

And avoid the headache of sifting through several document versions stored on hard-to-find drives, inboxes or various applications using the enterprise-wide search functionality across your organization. • School Records
• City Communications
• City Attorney & Legal Correspondence
• Health & Human Services
• Vehicle Records
• Building Maintenance Records
• Jail Records
• Cemetery Records
• Police Records
• Fire Records
• Waste Management
• Library Records
• Historical Records
• and many more...

Content Manager Enterprise
110
Search and Access
• Easy and Complex Searches: Easily search the entire
repository — image and electronic documents — for
a specific word or phrase, including Boolean type
searches. Advanced search capabilities also enhance
productivity by seamlessly connecting documents
from multiple sites.
• Secure Public Access: Provide a secure gateway to
specific content through an online interface.
• Audit and Records Request: Efficiently meet audit
and record requests with the document extract utility.

Mass export selected documents and document data,
with or without redactions, to a designated location.
• Link Documents: Quickly access documents by
linking them based on user-defined relationships.

Records Management
and Library Services
• Content Life Cycle: Define purge and retention
criteria for disposition of documents based on
characteristics and criteria.
• Legal Holds: Freeze records from disposition when
holds are placed on specific documents.
• Version Control: Know who changed or viewed audit
data and documents, with the option to revert to
previous versions.
• Lock Documents: Users can access read-only versions
of a documents while it is still being edited; user can also request to be notified when the document is no
longer in use.

Forms, Routing, and
Signatures
• Custom Forms: Manage your content and the audit
history of your content effectively with complete
transparency. You can access information regarding
when a document was created, when and who
modified it, and when and who viewed the document.

If a change was erroneously made to the document
an admin has the ability to revert to previous versions. • Form Routing: Shorten approval cycle times by
routing fillable forms for completion and approval or
rejection via email.
• Signatures: Manage routing and review of documents
with the ability to capture electronic signatures
throughout the entire business process.

Capture, Automate, and
Manipulate Images
• Capture: Effortlessly add content to your repository
through various Tyler integrations; mass capture and
automatic import utility; classify your documents
using bar code recognition or Optical Character
Recognition (OCR) technology.
• Automate: Optimize processes such as employee
onboarding (contact us for more details), payable
invoice routing, or acknowledgment of personnel
documents.
• Annotate: Automatically apply customized date/time
stamps, highlights, sticky notes, and image stamps
at various points of the document life cycle. Manually
or automatically apply redactions to sensitive
information.

Security
Leverage security settings on individual documents,
providing a high amount of control over the accessibility of documents and images with the ability to manually
redact images.
• Roles and Permissions: Manage responsibilities
and control who has viewership, editing, and
deletion rights.
• Permission Inheritance: Security configuration
is simplified as permissions are inherited from
integrated applications.

Content Manager is the only solution that securely meets the content management needs of any agency and department to ensure documents are surfaced to the right users at the right time.

CONTACT US TODAY TO DISCUSS WHICH VERSION IS
BEST FOR YOUR NEEDS AT [email protected] OR
VISIT TYLERTECH.COM.
111
TO-CM-TRIFOLD-MP-16896-23887-BE-0522
© 2022 Tyler Technologies, Inc., All rights reserved
Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler’s solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list and Forbes’ “Most Innovative Growth Companies” list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.

Software that thinks like you do.
[email protected] | tylertech.com
More than 80 percent of state officials surveyed agree that improving document management is a priority for them personally and for their organization. Officials believe the most important document management features include retrievable records and digitized forms, and the greatest unmet need is ease of use. — Center for Digital Government
112
972.713.3700
[email protected]
tylertech.com
© 2021 Tyler Technologies, Inc. All rights reserved.

For more information visit tylertech.com
Tyler Content Manager

INTEGRATED CONTENT MANAGEMENT PROMOTES

EFFICIENCY AND TRANSPARENCY
Your time and office space are valuable. That’s why you need innovative solutions to maximize your document storage and meet your management needs. Whether you’re ready to lessen the paper shuffle or eliminate paper storage altogether, Tyler Content Manager
™ (TCM) is an industry-leading solution
that helps bring your physical document storage system into the digital age.

Now you can electronically capture, manage, and retrieve all of your documents with Tyler’s TCM. Flexibly built with options to meet any agency’s needs, TCM handles all of your document management challenges with ease, precision, and an eye on your bottom line.

TCM is also closely integrated to many Tyler products, providing out of the box document types and a seamless connection for viewing and creating content directly tied to your business.

STANDARD EDITION
TCM Standard Edition (TCM SE) is ideal for clients wishing to store, manage, protect, and retrieve a wide range of documents for content related to the Tyler integrated products. TCM SE includes features such as our barcode recognition, full-text searching, mass scanning/importing functions, and much more. • Captures and stores content and underlying metadata associated with each record to make advanced searches possible.
• Set security on individual documents and manually redact images, which will provide a high amount of control over the accessibility of documents and images.

Select the best edition of Tyler
Content Manager for your agency’s
unique document storage needs:

TCM SE is an easy-to-deploy
content management solution.

Through the easy capture, storage,
and retrieval of documents,
it electronically manages and
incorporates paper documents into
your processes.

TCM EE includes all the TCM
SE features but further expands
those functions. It provides you
with the ability to define custom
document types and utilize workflow
to support your specific business
needs for content management
beyond integrated Tyler products.

Electronically capture, manage, and
retrieve all of your documents with ease.

TCM is closely integrated with many other
Tyler products, providing a seamless
connection for viewing and creating content.

Tyler offers two versions of TCM to meet
your agency’s unique document storage
needs: Standard and Enterprise Editions.

INTEGRATION OPTIONSFEATURES
…continued on next page
TCM-SE/EE-PS-16896-0221
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4 Standard
2 Optional
Not Available
• Integrated document retention schedules help you manage document inventory while meeting local mandates. It also creates an audit history of images and document related data. • Provides exceptional search capabilities which gives you direct, broad-based access to all of your documents, rather than having to access them one by one.

ENTERPRISE EDITION
TCM Enterprise Edition (TCM EE) provides the same features as TCM SE, however, this platform expands TCM’s useful functions outside of the Tyler solution and into your agency’s complete daily workflow. TCM EE gives you the ability to capture, deliver, manage, and archive all of your documents on a broader basis, integrate third-party systems, and boost your return on investment.

TCM Enterprise Edition also provides you with the ability to define custom document types and utilize workflow to support your specific business needs for content management beyond integrated Tyler products. An employee onboarding module is included to facilitate routing and approval of employee forms that can be electronically signed. Tyler continues to assess TCM to develop new features and support your robust and varied business processes.

FEATURE DETAIL SE EE
Barcode recognition Recognize TCM or third-party barcodes for automatic indexing and document grouping within the content capture feature.
4 4
Single record scan (TWAIN) Scan documents directly to the TCM record from document explorer or the document viewer. 4 4 Capture and store documents in their
native format
TIFF , PDF , text, image, MS Office
®, etc. 4 4
Import utility Mass import document data and electronic images. 4 4 Optical character recognition (OCR) Capture text from attachments so users can search over all content stored in TCM. The OCR data will also provide quick indexing with extensive data, such as long addresses or names. 4 4
Content capture Quickly scan or import content into TCM. Optionally update the documents from this view as soon as they are created.
4 Document type creator Create custom document types, look ups, and search bins. 4 Employee onboarding Deliver a touchless employee onboarding experience by eliminating paper-based processes and route electronic forms that allow new hires to fill out and sign their forms remotely before their first day of work. Data captured from the form will synch with the employee’s ERP record, saving time creating new records.
2 4
Automatic indexing Ability to extract metadata from an image into a field, reducing the manual labor required to index the info.
2 2
Automatic redaction Ability to identify sensitive data and automatically place a redaction. 2 2

CAPTURE
…continued on next page
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FEATURE DETAIL SE EE
Document types and mappings Preconfigured document types and mappings. 4 4 Security sync Synchronize the standardized security roles from integrating Tyler applications to TCM. 4 4 Version management Keep track of document versions, revisions, and new formats. 4 4 Annotations Manually apply highlights, text stamps, sticky notes, and redactions to images stored in TCM. 4 4 Active directory integration Integrate TCM security with your active directory via Tyler ID. 4 4 Retention Provide document version control, full audit trail, restore options, comprehensive purge man- agement, and set custom purge and retention schedules.
4 4
PDF-TIFF conversion utility Convert PDF documents to TIFF images as content is imported into TCM. 4 4 Security Control access to documents based on the document type, indexed field value, individual document level, and more.
4 4
Software updates Easily patch and update management alongside other Tyler products through Tyler Deploy™. 4 4 Searching Customize search criteria for better results using TCM filters. Search by keywords, phrases, full text of attachments (flat image files, MS Office documents, or text-based PDFs), and brief descriptions.
4 4
User access history Identify the time and users that have viewed a document to ensure your organizations security. 4 4 Finalized documents Set the document status to a read-only state when the document should no longer be editable. 4 4 Automatic date stamps Select a date/time stamp to be added to images and documents stored in TCM. 4 Automatic text stamps Customize text stamps to be added to images within TCM. The stamps can be added manually or automatically through workflow.
4 Workflow Manage your business processes through customized workflows that meet your business needs. 4 Workflow status Track the progress of a particular document’s workflow status to identify stagnant tasks, resend emails, or view why a task was rejected.
4 Disaster Recovery Tyler Disaster Recovery services will restore your latest data and images, and in most cases will have you up and running within hours of reporting a disaster. 2 2
Conversion services Work with a consultant to convert data and images to TCM. Output reports provide balancing tools to ensure a complete and accurate conversion.
2 2
TCM self-service Provide restricted access to specific content through TCM’s public web interface. 2 2 4 Standard
2 Optional
Not Available
MANAGE

FEATURE DETAIL SE EE
Storage Documents and images can be stored in the database or in the file system. 4 4 Web service API Create intricate content management integrations between third-party applications and TCM. 2 STORE

FEATURE DETAIL SE EE
Email Email document data and attachments directly from TCM. 4 4 Document extract utility Mass export documents and images from TCM. 4 4

DELIVER
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erp solutions
A Solution for Secure and Efficient Vendor Payments
AP Automation enables organizations to quickly and accurately automate vendor payments, creating a win-win for your organization and your vendors.

Designed to mirror the check workflow process in a fraction of the time, AP Automation can produce substantial savings for your organization. Paying suppliers becomes easy, efficient, secure, and painless, while reconciliation is simplified and manual errors are virtually eliminated.

AP Automation solution offers numerous benefits for your organizations and your vendors. • Reduces your organizations’ number of paper checks, which can cost between $4 and $20 each! • Empowers you to streamline your organizations’ accounts payable at no cost. • Enables you to process payments in real time, allowing vendors to quickly receive payment. • Reduces fraud and misuse by eliminating the need to store vendors’ bank data. • Allows your organization to instantaneously view status and reconcile payments. • Eliminates the need for you to collect and manage vendor bank accounts for EFT payments. Instead, organizations can rely on Tyler to track what is needed for vendors to get paid. • Gives your organization credit toward their next Tyler product or service with each card transaction processed. • Integrates with Tyler’s ERP solutions. AP Automation is built into the existing vendor payment processes.

Financial Management AP Automation
INC-AP-FLY-15620-0720
To learn more, please contact us at
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972.713.3700
[email protected]
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ERPP-GM-MS-27673-0223

ERP PRO
Grants Management
DESCRIPTION:

Many cities, counties, and special districts are required to track and report on grant money received and expended. With ERP Pro Grants Management, important information is viewable at a glance, from transactions made against a grant — such as requisitions, invoices, and payroll processing — to grant balances, and more.

ERP Pro Grants Management is a cloud-native solution that optimizes management and review of every facet of the grants process, including award amounts, grantor information, and reimbursement deadlines. Track the application process with a complete history of the grant, and track and manage matching funds, grant specifications, conditions and award use, and reimbursement amounts.

FEATURES AND BENEFITS:
• ERP Pro processes, such as invoice entry and payroll time entry, allow you to pick appropriate grants from those available to streamline workflow.
• Create comprehensive records by defining grant start date, completion date, manager, award amounts, and balances. • View all grants on one screen and filter by date, status, or type to save time and easily find information. • Track the history, activity, and encumbrance tied to a grant for seamless processes and improved transparency. • Store unlimited notes and comments for a grant to provide details and context.

This product is only available for certain versions of ERP Pro.

Track multiyear history, activity, and
encumbrance tied to a grant.

Maintain and track transactions against
a grant budget, including requisitions,
invoices, and payroll.

Grants Management integrates with
ERP Pro General Ledger, Cashiering,
Accounts Payable, and Payroll.

INCREASE

INSIGHT
TYLER

INTEGRATIONS

ENHANCE

TRACKING
117
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ERP PRO
Contracts Management
Contracts Management for ERP Pro supports the entire lifecycle of a contract from initiation to expiration. This program allows users to create and approve annual and multi-year contracts for purchases, as well as define milestones and key dates that trigger optional alerts to appropriate staff.

Contracts Management is fully integrated with General Ledger, Purchasing, and Accounts Payable, which allows users to track pending payments, open requisitions, and purchase orders.

With Contracts Management,
you can define milestones and
key dates that trigger optional
alerts. You can then create
notification business rules to
alert the appropriate staff.

Any activity tied to the
contract can be tracked,
including pending payments,
open purchase orders,
and requisitions.

Track pending payments, open purchase
orders, and requisitions.

Create and approve annual and multi-year
contracts for purchases.

General Ledger, Purchasing, Accounts
Payable, and Content Manager.

FEATURES INTEGRATIONSTRACKING
ERPP10-FMP-CM-MS-29627-0623
Contracts Central
...continued on back
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FLEXIBLE AND EASY TO USE
• General contract information includes fiscal year/
period, awarded vendor, department, description,
dates, contract type, review codes, and amounts.
• Contract entry and contract maintenance are processed separately. This provides individual approval processes for the original contract entry and subsequent contract change orders.
• Contracts can be created for any number of future
fiscal years with multi-year capability.
• Amounts tracked by:
» Open requisition amount
» Open PO amount
» Expended amount
» Revised amount
» Original amount
• Enter and track vendor performance information for
a given contract.
• Define contract insurance and comment information.
• Track and report on insurance, and generate
notifications of expiration dates.
• Initiate payments for contracted services performed
with decentralized on-the-job contract progress
payment entry.
• Display all invoices tied to a contract, open
requisitions, and purchase orders.
• Attach additional documentation to contracts using
Content Manager.
• Re-open closed contracts if not completely expended.

This product is only available for certain versions of ERP Pro. 119
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[email protected]
tylertech.com

ERP PRO
Sales & Business Tax
ERP-ERPP-MS-14363-22319-BE-0222
…continued on back
ERP Pro Sales & Business Tax automates state-mandated tax reporting processes. It generates business tax forms for local businesses, including user- defined class rate schedules, percentages, and tax period dates. A wizard walks the user through the process of entering local tax returns into the system.

All business tax return fields required by the state are automatically and accurately calculated to reflect current rates, then entered onto a printable tax return form.

INFORMATION & REPORTS
• Provides quick access to information with search capabilities based on taxpayer name, ID number, status, and more.
• Generates reports for information such as return status, outstanding balances, and refunds owed.
• Produces past due or reminder letters and mailing labels for business contacts.
• Enables multiple addresses to be stored for corporate accounts. • Provides full transaction and return history views.
• Integrates with Microsoft® Office for letter generation and data analysis. • Provides forms processing support for supplying pre-printed forms to customers.

TYLER INTEGRATIONS
This module helps streamline
workflow across organizations through
seamless integrations with a variety
of ERP Pro applications, including:
• Contact and Property
Management
• General Ledger
• Cashiering
Detailed wizards walk users through
entering information into the system and
increase productivity.

Important reports such as return status,
outstanding balances, and refunds owed can
be easily generated.

All state-required tax return fields are
automatically calculated at current rates.

STREAMLINE

REPORTING

SATISFY STATE

REQUIREMENTS

INCREASE

EFFICIENCY
120
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800.646.2633
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TRANSACTION EFFICIENCY
• Uses detailed wizards to increase operator efficiency and reduce errors during return input. • Creates detailed history for future and long-term reporting. • Tracks changes or additions for local business information and updates other Incode modules automatically. • Calculates current tax rates automatically.
• Supports operator corrections through return adjustments.

USER FRIENDLY
• Allows users to search for taxpayers by ID, name, location, status, user-defined data, and more. • Offers full support for unapplied credits and refunds. • Presents financial details by return.
• Provides quick drill down and viewing of historical returns. • Tax wizard aids in entering return information and increases operator efficiency. 121