OPENGOV
OpenGov and the City of
Gonzales, CA
Project Plan Letter and Partnership
Investment Summary
Nick Jin
Account Executive
[email protected]
Table of Contents
Executive Summary 3
OpenGov Budget Book 6
Reporting & Transparency Platform 11
Qualifications & Experience 15
Company History 16
Customer Stories
Professional Services Overview 19
OpenGov Support Overview 25
OpenGov Premium Support Overview 27
OpenGov University & Training 30
Partnership Investment Summary 32
OPENGOV Confidential & Proprietary information - DO NOT DISCLOSE Trevin Barber, City Manager
City of Gonzales, CA
147 Fourth Street
Gonzales, CA 93926
RE: Project Plan Letter for Budget Book Software
Dear Trevin,
On behalf of OpenGov, we are thrilled about the opportunity to partner with the City of Gonzales by proposing Online Budget Book and Reporting & Transparency. We truly value your careful consideration in reviewing the project plan letter we have prepared for you.
In the following pages, we are pleased to inform you of our product offerings that we believe will exceed your expectations in implementing a cloud-based integrated solution for the City of Gonzales' online budget book and reporting needs. Trusted by hundreds of forward-thinking governments, OpenGov provides the most collaborative solution for publishing an interactive, award-winning online budget book and increasing public transparency on the market.
OpenGov has partnered with many other municipal governments who are also in the midst of establishing a new plan and vision for their communities. As a true partner, OpenGov enables municipalities like the City of Gonzales to build trust in their communities by communicating initiatives and progress clearly while fostering better engagement. OpenGov has a strong presence in the State of California, partnering with many governments such as San Benito County, the City of Watsonville, Mono County, and the City of Santa Barbara.
We are on a mission to power more effective and accountable government, and we seek to produce long-term partnerships with the communities we serve. We look forward to putting our entire organization behind the City of Gonzales to ensure this engagement exceeds expectations. I look forward to meeting with you and your team very soon.
Sincerely,
Nick Jin
Account Executive
[email protected]
818-288-7774
~ OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 2 Executive Summary
OpenGov is proposing OpenGov Budget Book, and the Reporting & Transparency Platform for consideration. We look forward to demonstrating how these solutions will meet and exceed your needs and expectations.
OpenGov Cloud
BUDGETING & ASSET PERMITTING &
PLANNING PROCUREMENT FINANCIALS MANAGEMENT LICENSING
Operating Budget Solicitation Development Core Financials Asset Management Forms & Wotkflows Capital Planning Supplier Engagement Раугої & HR Work Management Public Portal Workforce Planning Evaluations & Awards Utility Biling Resource Management inspactions Online Budget Book Contract Management Infrastructure Planning Online Payments
REPORTING & TRANSPARENCY
Public Engagement
© OPENGOV Confidential. Do not share
OpenGov Budget Book gives your team an easy-to-use and powerful online workspace that empowers your agency to collaborate, edit, and publish the budget book (online, in print, or both) without the headache of conflicting versions, tedious manual updates, or recreating graphs and tables.
The Reporting & Transparency Platform powers the OpenGov Cloud with unparalleled reporting and transparency capabilities to drive faster, more effective decisions, and understand the public response. OpenGov was founded on the principle that better transparency and civic service are paramount to the future of state and local government. The Reporting & Transparency Platform provides a seamless connection between back-office capabilities and industry-leading communication tools; transforming civic engagement and empowering data-based decision making
~ OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 3 Why OpenGov? Trusted by Leading Governments
The only modern cloud software purpose-built
for local government.
OpenGov offers transformative solutions for
budgeting, financial management, civic services, and
SORI
procurement with the market-leading Reporting &
Transparency platform - allowing customers to City of Minneapolis, MN Pasco County, FL reallocate up to 1% of their budgets for more strategic outcomes and save thousands of hours on manual and OUNTY OF paper-based processes.
TATE OF
A trusted partner.
More than 1,600 governments nationwide partner with Dallas County, TX City of Irvine, CA OpenGov to drive more effective and accountable
operations through cloud financial solutions. Built
exclusively for state and local government, OpenGov's
software, services, and expertise are backed by over
500 years of employee experience in the public
sector.
City of York, PA City of Savannah, GA
A platform built to grow with you.
Modern cloud architecture ensures all of your users
have access to the latest features and upgrades while
reducing your IT burden, minimizing your cost ITE OF OILS footprint, and breaking down system and data silos.
Thanks to world-class professional services and a City of Tampa, FL Union County, OH roadmap driven by customer feedback, you
future-proof your investment for the next generation.
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 4 Benefits of Modern Government Cloud Software
In a post-pandemic world, the benefits of modern cloud software (aka: "Software as a Service") are crucial in helping governments address the challenges of remote work, digital services, and managing uncertainty. Cloud software helps you future-proof your investment while focusing on your community.
V Increase Productivity V Improve Citizen Experience
Modern government work is collaborative. Digital services map to the expectations of Intuitive software empowers all users for community members and improve satisfaction. success.
V Strengthen Public Trust V Build Resilience
Better decisions and alignment come from Leaders have confidence in the face of common, shared, accurate information uncertainty that their processes are secure and sustainable.
All Cloud's aren't Created Equal
Many software providers try to sell legacy systems as "cloud" because they are delivered remotely.
Same software, different packaging. These aren't designed for 21st-century government. Modern government cloud software has these characteristics:
• Anywhere, Any Device - Nothing to install - only a browser required • Intuitive User Interfaces - Built in the era of consumer software, eliminates the nuances and complexities that only "power users" can understand • Fast and Configurable - Can be deployed quickly providing value when you need it and configured without deep technical expertise or IT assistance • Continuous Enhancement - Updates are hassle-free and transparent to customers • World-Class Security and Infrastructure - Modern applications take advantage of the leading cloud service providers (like Amazon Web Services) to ensure your mission-critical systems are resilient
• 100% Hassle-Free - Always up-to-date with no effort from your government. No upgrades, patches, customizations, or (of course) hardware to manage.
IRFORD
"We thought we knew the benefits of having a web-based platform, but during the pandemic, we realized how absolutely crucial it is, from report sharing to book building."
ONE OE ON ONE POD Christen Sullivan, Senior Budget Analyst | Harford County, MD 1773
• OPENGOV Confidential & Proprietary information - DO NOT DISCLOSE 5 OpenGov Budget Book
Publish an interactive, award-winning online budget book Focus on strategy, not clerical work
Enhance your written narrative and better communicate strategic goals, organizational priorities, and decision-making processes. Reallocate time spent on manual data updates to meaningful discussions and explanations of policy, tradeoffs, and resources.
Strategic Plan 2019-2024
Recommended Budget FY20/21
OPERATIONAL PLANNING FOR CEMMUNITY HEALTHY & SAFE
DEVELOPMENT SUSTAINABLE 4 CREATENDE 5
•COMMUNITIES
AND EXCELLENCE GROWTH
San Benito County's Strategic Plan was devaloped through a multi-stage process with Input from a wide varlety of stakeholders including the Board of Sunerisors. mongoomont, staff. and the sublic. The Strategie Plan providen a bluenrint for invasimants of recourem. Ime, and enery to meet the needs of the ammunity, It establishes key volues, focus areas, a misaion, and a vision that the County wil prioritize. The Strategic Plan wil gulte the poñicles and operations of the County. The focus area icons (sea above) re included in to deparinenisi budast nalatves to dontry to goala that each deparment Is focusing on. Thus, the Strategic Plan is Incorporated throughout the FY 20/21 Budget and halp Identily the relationship between the department's Implementation of Strategic Plan goals and their budgets. 66 "OpenGov played a part in helping to make this budget process the easiest I've experienced in my government career."
Judy Smith
Finance Director| Jackson County Water & Sewerage Authority, GA OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 6 Create A Single Source Of Truth
Empower your entire team to iterate and collaborate on one definitive document that evolves over time, instead of maintaining multiple versions for multiple departments and manually merging changes. See the latest edits, track revision history, and restore some or all of older versions quickly and easily.
General Fund Fiscal Year 2020 Budget.
FY 2020 Budget Highlights
City of
Wilmington
Build a sustainable and repeatable process
Benefit from world-class support and flexible templates that incorporate your needs and prior budget book. We can support your desired medium - publish an interactive online budget book, online PDF, printed document or all of the above! Enjoy fewer headaches and increased productivity with unique data linking and a framework for years of use.
Confidential& Proprietary Information - DO NOT DISCLOSE 7 © OPENGOV
THE CITY OF UKAY
Major Funds
General Fund
Purpose of the Fund Services Provided
" are My allocated to at ether bade and
Budget Summary: Inflows of Resources by Mujor Sources
Improve Outcomes With One Integrated Solution
Your job doesn't end when the budget is published, so OpenGov is there for you throughout the year.
The OpenGov ERP Cloud helps you operate to the budget with advanced reporting and operational performance while leveraging comprehensive transparency and open data to engage your community.
© OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 8 emerel SenicestPass
V Operational Performance ~ Transparency Best in Class
Track spending to budget, in context with Publish your budget and performance with Create a fully interactive BFOA award-winning performance data, throughout the year. OpenGov's integrated Reporting and Transparency budget book directly from your budgeting system.
Platform.
Strengthen Public Trust with the Leading Transparency Platform Build trust in your community by communicating initiatives and progress clearly while fostering better engagement through integrated tools to collect feedback and sentiment. • Publish interactive budget books online to provide taxpayers with a better understanding of how dollars are impacting the community
• Communicate initiatives effortlessly with a simple drag-and-drop web-page builder and customizable themes that make it easy for citizens to digest key narratives • Run public meetings and budget simulations with our Virtual Town Hall - complete with robust forms, surveys, and other tools for a compliant feedback process. • Deliver up-to-date financial and operational data with context to keep the public informed of progress and fiscal health.
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 9 Key Features
Simplify online budget book publication.
Establish a framework for building your online budget book faster and more accurately, making the process repeatable and scalable for future cycles.
Major Funds
Annual Budget
Ulkinh City Councit's Strutegic Plan
Centralize dashboards onto a single Reporting & Transparency platform.
Powering OpenGov Budget Book is the Reporting & Transparency platform. Integrate and synchronize your financial and non-financial data with other data sources including your ERP. When any data point changes, all reports automatically update. You can go beyond seeing your outcomes and truly understand the reasoning behind performance with OpenGov's reporting platform. Then, add context to your outcomes and insights and share internally and externally. © OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 10 Dashboards Create Now Dashboard
City Manager Dashboard Program - Animal Shelter Opera... PLC Dashboard COVID-19 Tracking & Scenario ...
Updated 7 days upo Latabad 20 dry a >
Special Events Permitting Mayor's Dashboard Controler ashboard (ACS) Economic Vitality Compa...
Updated 7 months res
Councilmember Mulchay Public Safety Dashboard Public Safety Finance Director's Dashboard Updated S0 roches ago Updated a year ago Uprised a year ago Liptated a year apo Reporting & Transparency Platform
Centralize reporting and align data with context for internal and external stakeholders
OpenGov Budget Book is powered by our robust Reporting & Transparency Platform.
Built with a data-first mindset, OpenGov's Reporting & Transparency Platform powers Budget Book with unparalleled reporting and transparency capabilities to drive faster, more effective decisions, and understand the public response. OpenGov was founded on the principle that better transparency and civic service are paramount to the future of state and local government. Trusted by hundreds of forward-thinking customers, the Reporting & Transparency Platform provides a seamless connection between back-office capabilities and industry-leading communication tools - transforming better civic engagement from aspiration to reality.
Confidential & Proprietary Information - DO NOT DISCLOSE 11 © OPENGOV
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Reporting & Transparency Use Cases
• Interactive budget summary
• Community surveys • Citizen ideas/feedback portal
• Internal project coordination
• Participatory budgeting
• Emergency communication
• Performance reporting
• Strategic planning
• Stakeholder engagement
Present complex information that all parties can understand.
Keep internal and external stakeholders updated on performance and aligned around high-level strategic goals. Gain at-a-glance insights with interactive dashboards, take action with customized alerts, or dive into the granular details for deeper analysis.
Broaden citizen engagement.
Supplement public hearings with virtual town halls, budget simulations, and online surveys that are easy and convenient. You can gather broader feedback from residents by reducing the barriers of involvement. • OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 12 Reduce reporting bottlenecks across your organization.
Free up your IT and Business Intelligence professionals with centralized reporting and immediate access to necessary day-to-day data for every department.
Achieve your communications objectives.
Put your operating and strategic plans online in a way that your constituents can easily understand and even interact with. Tell the stories behind your data 18 by quickly creating, editing, and publishing content in real-time, while easily incorporating feedback. Then, identify and analyze engagement by seeing the number of views, unique visitors, and social sharing metrics.
Focus on outcomes with dynamic reporting functionality.
Establish goals for departments, programs, or initiatives, then track relevant KPIs to keep external stakeholders updated on spending, performance, and progress.
GF Revenue Trends Tax Revenues Tax Revenue Trends
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Capture feedback online, at meetings, or on the go.
Record feedback from residents, colleagues, and other stakeholders at any moment through online surveys, virtual town halls, mobile forms, or budget simulations.
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Additional Features
Share the data behind the news. Visually dynamic tiles reveal the yearly, monthly or weekly breakdowns of your underlying report through pie charts, stacked bars, and summary tables.
• Better project planning. Fulfill public input requirements for grant applications and collect the public response you need to för planning large-scale projects. • Social media impact. Share your published pages on Facebook, Twitter, Nextdoor, or Linkedin and track your story's analytics in OpenGov.
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 14 "OpenGov has absolutely made us more proactive in looking at data and attacking the data, instead of saying, 'It's too big."
Andrew McCreery
Finance Director | Township of Mt. Lebanon, PA
*If it had not been for OpenGov, I'm not sure when we would have gotten the budget done."
Thomas Ray
Business Administrator | City of York, PA
© OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 15 Qualifications & Experience
• Ihe OpenGov Team has over 500 years of combined Government experience. Check out just a few of our star players, and their specific experience in the public sector below...
ZAGBOCKMAN: CHARITY HOLMAN
CEg MONICA COON Application Support Laod
Striar Monager Solutioat Enginesting VP of Glovenment France Siblutions
Farmer Special Advieor for Pule of Former HoG Researcher at the Pubito Former tieputy City Law and Covemence with the Secretary at City of Format Assistant Finanap Palicy institute of Cuitorio (PRIC) Westwarth Village, Texas international Security Assistante Dinector at City of Migritney:
Forces Califomin
ROBERTO RUNE SCOTT COLLE ARIAIR TUCKEY
implementation Analyst Dinelor, Solutions Enginesrino - BoRitons Consutant Moroper, Solations Architecture Budgating
Former Senior Budget Amlyst at Former Supenritary Bisdigat Forties Administrative Services Teagher Retrement Byatism of Farmer Technology and Protea Analyst at the FBI Directirat City of Ashland Oregan Teres Menugur. OMB, et Marogamarg
County, Marylind
JANE CISTELLANOS VICANDITERNLL JEWER NERDIN
intageationa Engineer Solutione Engineer Director of Proresiona/ Services Technicel Acocunt Mamanse Forner Application Anatyst at City Former Budget Director at Former Assistant Chief Operating Feeser Endinat end astormance of Berbedey Cosfora Minnespolfe, Minnesota Officer at San Diego Calitornia Analyst at Montgomery Counts, Maryland
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 16 Awards & Credentials
As mentioned above, OpenGov employees have over 500 years of collective government employment experience, and many of our key personnel are members of government-focused organizations like GOA and ICMA. OpenGov has consistently appeared on the GovTech 100 list for several years, was named to the 2022 Top Workplaces USA and most recently was named to the Forbes 2022 list of America's Best Startup Employers. We focus our hiring on top-tier talent pools for individuals with proven track records in government and/or the government technology SaaS industry.
ICMA
government
technology
Forbes
2022 STEVIE
WINNER
THE STEVIE AWARDS FOR
SALES AND CUSTOMER SERVICE
Company History
After witnessing the City of Palo Alto spend over $10 million on an ERP system that was delivered on 20 discs and had green screens, OpenGov's founders learned that governments across the country were similarly hamstrung by outdated technology. The public sector has been underserved by its vendors for decades, while the digital era has transformed consumer experiences and private sector organizations.
State and local governments deserve access to modern cloud software suited for their increasingly complex needs. Citizens deserve to know that their tax dollars are being spent by effective and accountable organizations. Our public sector leaders deserve to be supported by companies who act as true partners. In order to address these needs, OpenGov was born in 2012.
Today we have over 1,600 government customers using our cloud-based suites. Below are the stories of just a few of our customers who have adopted OpenGov to transform their communities...
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 17 Customer Stories
How Tampa is Transforming for Tomorrow with OpenGov
The City of Tampa was looking for software that would provide leadership with the real-time data they needed to make informed, transparent, and transformative decisions. With the implementation of OpenGov, the City enabled a variety of capabilities to modernize its budgeting and financial processes, including:
• Reviewing, versioning, and approving department budget proposals from a single portal • Building a printed or online budget book faster, while preserving institutional knowledge with access to historical records
• Providing staff and residents with critical budget information via powerful dashboards and data visualizations
With OpenGov, the City of Tampa transformed into a more effective and accountable government, empowered by connected data sources, better budget processes, and a greater foundation of trust between the City and its constituents.
For the full story, click here to watch how Tampa is for Transforming Tomorrow with OpenGov.
TAM
FLORIDA "Affordable homes, good paying jobs, reliable mass transit, and an overarching view of resiliency and sustainability - that's what OpenGov allows us to track."
ORGI 4881
Jane Castor
Mayor | City of Tampa, FL
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 18 Milpitas, CA, Moves from Incremental to Strategic Budgeting in Three Steps
Milpitas saved 100 hours of budget development time and identified $4 million in personnel cost savings without cutting positions by helping City Council and departments think more strategically about spending in a resource constrained environment. The City achieved outsized returns by revamping the budget process with OpenGov, which it launched in eight weeks. Milpitas also transitioned to virtual Council meetings overnight, and gathered survey data from diverse communities (in four languages) in under a month to surface budget priorities.
Coming into his new role, Walter Rossmann knew there was a better way to work. His first action as Deputy Finance Director was to buy a new budget system for the City through a competitive procurement process. Recognizing that without changes to the way the budget was developed the City could not find the savings it needed, Rossmann worked with the City Manager's office, department directors and budget liaisons to gain buy-in across teams to transition to a strategic budget process that allowed for greater efficiency and scenario planning:
1. The budget team uploaded the previous year's budget for each department to establish Council-approved service level costs and provide teams with a base budget in OpenGov.
2. With access to scenario planning capabilities via OpenGov, the budget team easily ran multiple scenarios with available data to prepare for the potential impact in revenue shortfalls due to the impact of the COVID-19 pandemic. Enabling teams to be agile helped them prepare for uncertainty with confidence.
3. After the base budget was established, departments submitted service level changes for finance review and the City Manager's consideration.
For the full story, click here to read how Milpitas moved to strategic budgeting. "We saved 100 hours in annual budget work by transitioning to OpenGov Budgeting & Planning, including the publication of the budget document...OpenGov's highly detailed trainings helped ensure CIT
that everyone was ready to make the change to a strategic budget process and fully utilize OpenGov's powerful capabilities."
CALIFORNIA
JANUARY 26 1034
Walter C. Rossmann
Deputy City Manager | City of Milpitas, CA
For more customer stories on how OpenGov's solutions are driving success in communities around the country, please visit: https://opengov.com/customers/ OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 19 Professional Services Overview
We Are Here to Support You
Your success as a customer is OpenGov's top priority. We recognize the challenge of adding a new software implementation project to your already full-to-the-brim schedule. We've invested heavily in the key drivers of your agency's success so you can maximize the impact of your OpenGov software and arm you with insight, expertise, and industry-leading best practices.
Experience
Our team of over 150 Professional Services experts have delivered over 1,600 successful projects - we have the experience to make your implementation a success.
Expertise
OpenGov shares your mission of effective government - and deploys over 500+ years of previous public sector experience for your success.
Fully-Supported
No matter the expertise your project needs, our team of professionals are here to partner with you on even the most complex projects.
OpenGov Deployment Methodology
Our data-first deployment methodology is based on strategies that reduce your time to value, keep the project in motion and promote the leadership of you and your teams. To effectively deploy these strategies and keep the focus on outcomes, project progression, and your enablement, our methodology follows five key focus areas.
Best Practice Validation Project
Initiation Deployment
Configuration and Training Completion
When you get OpenGov Professional Services, you get confidence in every step of your project. Our team's best practices ensure alignment, support, and documentation to build the foundation of a successful implementation and a software used in years to come. The OpenGov Deployment methodology prepares and enables your team for continued ownership of your OpenGov solution, made possible without dependency on IT or coding knowledge and with continued award-winning OpenGov Support.
) OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 20 Delivering Success During and After the Project
We recognize the challenge of adding a new software implementation project to your already full schedule. To ensure you derive the full value from OpenGov, we've researched and invested heavily in the key drivers of our projects' success. For each of those key drivers, from project management to technical problem solving to change management, we have team members with the corresponding expertise at the ready to support. Depending on your project's needs, you will have complețe coverage and support to make the most from your OpenGov software during your implementation and beyond.
Implementation Analyst Implementation Consultant
Technical experts who will tackle Technical experts who help design your software configuration and complex configuration solutions with ensure it is done right the Implementation Analyst
Project Manager Technical Consultant
Professional Project Advises on any
Manager to hold the technically complex
OpenGov team and integrations your
your team accountable systems may need
for on-time delivery Core Extended
Project Project
Team Team
Solution Architect Data Solutions
Former government Engineer
officials who customize Data expert building
OpenGov's best- and validating the
practice, out-of-the-box Post-Project integration pipelines solutions to your Customer Success between your data
unique needs sources and OpenGov
Team
Customer OpenGov Support
Success Manager Three tiers of support team
Your go-to resource to ensure members on call to help you you are getting the most from troubleshoot your challenges your OpenGov software Account Executive after your project go-live Your OpenGov resource who can work
with your Customer Success Manager
to deliver value to your team
• OPENGOV Confidential & Proprietary information - DO NOT DISCLOSE Implementing Modern Budgeting
OpenGov enables your team to use modern, collaborative software to power your Online Budget Book.
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Executive Dashboards with drill-down capabilities
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 22 OpenGov Deployment Principles
Every implementation is based on our core principles and philosophy. OpenGov deploys all suites and solutions in alignment with these principles.
Security and Reliability Hypercare
Providing you with tools and processes We hold your hand every step of the that keep your data secure and Implementation serving as strategic operations secure and protected advisor, technical resource, and project manager
Quick Time to Value Phased Implementation
OpenGov prioritizes milestones that We break a large implementation into deliver value quickly so you build strategic pieces to get the most out of internal credibility and start reaping your new software quickly during benefits while we continue to deploy longer projects
Change Management Training and Support
Change is difficult, and we work with Training resources to ensure you and you to roll out your software, inspire your teams hit the ground running with your team, and adopt best practices an award-winning support team to back you up
Accurate Data Personalized Plan
Designing, building, and validating your We take our best practice plans and data pipelines to ensure you have 100% adapt them to your needs and your trust in your data and analyses priorities to develop your team's personalized implementatiori
Milestones of a Budget Implementation Project
We believe your implementation is the foundation for success with OpenGov. The OpenGov team will work with your team to understand your processes and requirements before you sign the dotted line, while providing data validation checkpoints throughout the entire process.
On the following page we have provided a visual representation of the key components of a Budget Book implementation project.
- OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 23 Chart of Accounts Configuration
The OpenGov Chart of Accounts is the
underlying foundation of everything
financial done in OpenGov. OpenGov will
Financial Integrations provide a functional build of the Chart of OpenGov's Budget Book solution will Accounts based on your General Ledger include a financial integration from your Chart of Accounts, any project codes used financial system to OpenGov. As part of the for project budgeting or reporting, and any integration, OpenGov will bring over up to summary levels (such as fund type, 10 years of historical data. The integration function, object type, etc.). Your Chart of will also be set up to bring in current year Accounts will be specific to your agency, information automatically at an agreed not generic.
upon cadence. We recommend you refresh
your data nightly, however, OpenGov can Online Budget Book set up a weekly or monthly cadence at your
request. Our dedicated integrations team During the Online Budget Book phase of your deployment, OpenGov will work with
has years of experience integrating with
you to configure our standard templates to
financial systems.
meet your agency's branding requirements
and train you on how to build and publish
your book online each year.
In a typical deployment, OpenGov will
configure the repeatable templates that
require OpenGov reports, such as the
department and fund pages. This portion
of the implementation can be tailored to
your level of comfort: we can enabie your
team to create the remainder of your
templates or contract the OpenGov team
to create your entire Budget Book end to
end, freeing up your time.
© OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 24 OpenGov Support Overview
Every OpenGov customer has the benefit of OpenGoy Standard Support. Standard Support provides a host of options, from a 24/7 Resource Center with documentation and case access to live business day phone support. Our support processes are designed to support you throughout your journey with OpenGov.
We have three main components to our philosophy for ensuring every customer is successful and happy:
Access to our team of Government Solution Experts: This team, composed of former government finance directors, chief information officers, budget and performance analysts, and others, provides insight and expertise, best practices, and context to the people that use OpenGov's suites driving efficiency and outcomes for your agency.
Customer Success: Our Customer Success team supports you from deployment through adoption and beyond. You will get up and running quickly and receive the training and support that you need to maximize the value of your investment in OpenGov.
Customer Support: OpenGov Support is staffed by a veteran team with over 95 years of combined government experience. Our highly trained support analysts are available to solve any issues that you encounter within OpenGov's suites. We are committed to resolving your issues in a timely fashion and to your satisfaction.
Resources and Support
As an OpenGov customer, you are supported by our Customer Success team from deployment through adoption and beyond. When you contact OpenGov, your first point of contact will be a real, live person. OpenGov provides best-in-class standard support resources such as telephone, email, chat, and an online portal as well as additional engagement channels like webinars, user groups, and a resource center.
• User Groups: Our subject matter experts host regular user groups online and in person.
Learn from the pros and your peers!
© OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 25 • Resource Center: We provide you with articles and videos to enhance your learning and education of OpenGov.
• Free Webinars: As a customer, you can look forward to engaging and informative webinars.
Get a crash course in performance management or learn about the latest features of your OpenGov software.
OPENGOV Resource Center Community Rebecca Rosengarten Y How can we help?
Search
My Activities Submit a request Ideas and Roadmap
Review the status and updates of your can't find what you are looking for? Our Read about our upcoming product features previously submitted requests. upport team is ready to assist and Ideas. Let us know which would be most helpful to you.
® Support
If you are interested in additional support options, such as access to support outside of our standard business hours, improved SLAs, and a named Designated Contact, we also offer a Premium Support service. Premium support is recommended for customers who view their OpenGov solution as mission-critical and therefore require faster response times and a designated OpenGov contact.
"The responsiveness was incredible. They
always had an answer for us and were always
open to recommendations and suggestions. I
CITY OF
was just blown away by their level of
professionalism and knowledge of the system."
DIAMOND BAR
Dannette Allen
CALIFORNIA Finance Director I City of Diamond Bar, CA
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 26 OpenGov Premium Support Overview
Every OpenGov customer has the benefit of OpenGov Standard Support. Standard Support provides a host of options, from a 24/7 Resource Center with documentation and case access to live business day phone support. Our processes are designed to support you at every step of your journey toward a more effective and accountable government.
OpenGov Premium Support provides customers a level of support above and beyond our Standard Support. Premium Support is intended for customers who view their OpenGov solution as mission-critical and therefore require expedited response times and a designated OpenGov contact.
Offering Standard Premium
Unlimited Number of Support Cases per Year*
Unlimited Access to OpenGov Resource Center
Unlimited Online access to the Support Request Portal
Access to Phone/Chat Support 4:00 AM PT to 7:00 PM PT
Monday through Friday, excluding OpenGov holidays
Designated OpenGov Contact
Increased Response Times
* Support Cases are defined as issues related to the OpenGov Software Services.
We have three main components to our philosophy for ensuring every customer is successful and happy:
Access to our team of Government Solution Experts: This team, comprised of former government finance directors, chief information officers, procurement directors, budget and performance analysts, and others, provides insight and expertise, best-practices, and context to the people that use OpenGov's suites driving efficiency and outcomes for your agency.
• OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 27 Customer Success: Our Customer Success team supports you from deployment through adoption. and beyond. You will get up and running quickly and receive the training and support that you need to maximize the value of your investment in OpenGov.
Customer Support: OpenGov Support is staffed by a veteran team with over 95 years of combined government experience. Our highly trained support analysts are available to solve any issues that you encounter within OpenGov's suites. We are committed to resolving your issues in a timely fashion and to your satisfaction.
Resources and Support
As an OpenGov customer, you are supported by our Customer Success team from deployment through adoption and beyond. When you contact OpenGov, your first point of contact will be a real, live person. OpenGov provides best-in-class standard support resources such as telephone, email, chat, and an online portal as well as additional engagement channels like webinars, user groups, and a resource center.
• User Groups: Our subject matter experts host regular user groups online and in person.
Learn from the pros and your peers!
• Resource Center: We provide you with articles and videos to enhance your learning and education of OpenGov.
OPENGOV Resource Center Community Rebecca Rosengarten ~ How can we help?
Search
My Activities Submit a request Ideas and Roadmap
Revlew the status and updates of your Can't find what you are looking for? Our Read about our upcoming product features previously submitted requests. support team is ready to assist. and ideas. Let us know which would be most helpful to you.
© Support
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 28 • Free Webinars: As a customer, you can look forward to engaging and informative webinars.
Get a crash course in performance management or learn about the latest features of your OpenGov software.
Premium Support
Furthermore, OpenGov offers Premium Support to help organizations on their journey to successfully adopt OpenGov's solution suites. With Premium Support, increased Service Level Agreement (SLAs) mean that we start working on urgent requests even on weekends. In the spirit of addressing problems quickly, Premium Support's designated OpenGov contact builds a relationship with you and understands your organization and the nuances of your OpenGov application setup.
OpenGov's Support Philosophy is simple: You invest in us. We invest in you. We are driven by customer success. If you ever need help or have questions about your system, we want to make sure you get well-informed, proactive support from the OpenGov team. Our goal is 100% satisfaction.
"The responsiveness was incredible. They
always had an answer for us and were always
open to recommendations and suggestions. I
CITY OF
was just blown away by their level of
professionalism and knowledge of the system."
DIAMOND BAR
Dannette Allen
CALIFORNIA Finance Director | City of Diamond Bar, CA
© OPENGOV Confidential & Proprietary information - DO NOT DISCLOSE 29 OpenGov University & Training
OpenGov is the leader in modern cloud software for our nation's cities, counties, and state agencies. On a mission to power more effective and accountable government, OpenGov serves more than 1,600 agencies across the U.S.
OpenGov University helps your government staff become power-users of our software. With unlimited access to the tools below, your staff can easily adopt new features and ensure that best practices are followed when business processes are enhanced with our technology solutions.
Access to OpenGov University includes:
Training from OpenGov Experts © OPENGOV
Walk through core functionality with your
Budget & Planning -
OpenGov deployment team as defined in Use Case, Finalizing the Budget
the Statement of Work. Start
© OPENSU Done Podget Bcok -S000
OpenGov Resource Center
Knowledge Check 3
Read help articles, review company
. Crime Bacost Foot san be made seboss ale to poly tonal crimmost teams. announcements, or chat with
Support.
• Tron
O False
Self-paced learning modules Sap Cuital Planning - Vee Case, iacri Vive to Repotte Pege 82.of 05 Learn OpenGov product suites with
Training Overvlew
on demand training in our learning Leaning Patti Captal Plansing management system.
Introduction How to Use Cores
Vero View Topcon
In-app guidance
Master your software with instructions
and helpful hints offered while using the
software.
Training Workshops
Access our recurring, virtual training series on product best practices.
Live Training Events
Join OpenGov's hybrid or live trainings around the country. © OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 30 Benefits of OpenGov University
Maximize your investment Training that grows with you
Save time by accelerating your team's Ensure that new employees have easily knowledge and confidence to apply the accessible training as both your team grows software and best practices to your and as your future-proof technology government. investment evolves,
Successful Change Management Available on your schedule Shorten the time for a new team member to On-demand training when you need it, to help provide value to your department. get the entire team on the same page.
Empower your teams Deliver modern software to your
Develop confidence in working with OpenGov government
by understanding how to use our tools to best Leading governments are deploying modern improve your team's effectiveness. software to improve their process, reduce their costs and deliver more to their
communities.
"I understand so much more about what we can do with
the system after completing the OpenGov University
classes, I am just so excited about the ways we are using all the features this year."
Minneapolis
City of Lakes Amelia Cruver
Budget Director | City of Minneapolis, MN
Confidential & Proprietary Information - DO NOT DISCLOSE 31
OPENGOV
Partnership Investment Summary
OpenGov's pricing model consists of both a fixed fee annual subscription for the software and a one-time cost for the professional services component. Our Professional Services cost includes all phases of implementation: Initiation, Best Practices, Configuration, Validation, Deployment, and Project Completion. OpenGov offers an unlimited user, unlimited usage pricing model, meaning customers are not limited to the number of users, logins, dashboards, reports or usage of data.
Rather, we charge an annually recurring subscription fee to encourage our customers to utilize the platform, increase adoption throughout their organization, get valuable unlimited usage, and have a predictable annual cost.
Payment
Item Description Cost
Schedule
Software Services
Online Budget Book Online Budget Book $19,420
Unlimited Users Annual
Included in
Integrations and Add-Ons Financial Integration Subscription Annual Cost
Reporting
Reporting & Transparency Dashboards Included in
Stories
Platform Subscription Annual
Unlimited Users Cost
Professional Services
Deployment, and Project
Software Implementation Completion of the above solutions $25,545 One-Time Post-Deployment Training & Support
OGU On-Demand: Video-based
online learning courses
OpenGov University OGU Live: a combination of virtual Included Annual (Unlimited Users) training sessions and in-person
training events*
© OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 32 Resource Center: a written article
knowledgebase
Dedicated human resource to
support your journey as an
Customer Success OpenGov user with training, Included Annual Manager adoption, best practices, and
general assistance throughout the
OpenGov partnership
Total
Year 1 (April-June 2023) $30,238
Year 2 (July 2023) $19,420
Year 3 (July 2024) $19,420
Implementation services pricing is subject to change based on the opportunity for OpenGov to scope your full solution needs.
All OpenGov contracts include an Annual Software Maintenance Price Adjustment. OpenGov shall increase the Fees payable for the Software Services during any Renewal Term by 5% each year of the Renewal Term.
*in Person Training is available at an additional cost.
For a complete description of all solutions and add ons please refer to the table below.
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 33 Products & Services Description
Online Budget Book Online Budget Book: Publish a fully interactive, easily digestible online • Unlimited Users budget book that makes future publications vastly more repeatable..
Analysis & Dashboards: Present complex information that the public, elected officials, departments, and administration can understand with at-a-glance insights and interactive dashboards.
Stories: Communicate and track strategic initiatives effortlessly with a simple drag-and-drop web-page builder and customizable themes that make it easy for board members and residents to digest key narratives.
Reporting &
Transparency Platform
ommunity Feedback Surveys: Solicit citizen feedback, run publi Unlimited Users
leetings, virtual council chambers, and budget simulations usin robust forms, surveys, reports, and tools for curated feedback and Performance Measures: Sharpen your focus on outcomes by establishing and tracking relevant KPls to keep stakeholders updated on spending, initiatives, and operations.
Software Deployment of the Software Services, including project management, implementation, configuration, testing, report development, interface Implementation
development, and go-live.
Every OpenGov customer has the benefit of OpenGov Standard Support. Standard Support provides a host of options, from a 24/7 Standard Support Resource Center with documentation and case access to live business day phone support.
OpenGov Premium Support provides customers a level of support Premium Support above and beyond our Standard Support. Premium Support Customers receive increased response times and a designated OpenGov contact.
OpenGov University Training from OpenGov experts, OpenGov Resource Center, self-paced (OGU) learning modules, training workshops, live training events.
OPENGOV Confidential & Proprietary Information - DO NOT DISCLOSE 34
→ OPENGOV
Statement of Work
City of Gonzales, CA
Creation Date: 3/23/2023
Document Number: PS-03677
Version Number: 1
Created by: Mark Welch
2023 Statement of Work v2
1 Table of Contents
1. Overview and Approach
1.1. Agreement
2. Statement of Work
2.1. Project Scope
2.2. Facilities and Hours of Coverage
2.3. Key Assumptions
2.4. Exclusions
2.5. OpenGov Responsibilities
2.5.1. Activity 1 - Project Management
2.5.2. Activity 2 - Initialization
2.5.3. Activity 3 - OpenGov Use Cases
2.5.4. Activity 4 - Training
2.6. Your Responsibilities
2.6.1. Your Project Manager
2.7. Completion Criteria
2.8. Estimated Schedule
2.9. Illustrative Project Timelines
2.10. Charges
2.11. Offer Expiration Date
Appendix A: Engagement Charter
A-1: Communication and Escalation Procedure 10
A-2: Change Order Process 10
A-3: Deliverable Materials Acceptance Procedure 11
Appendix B: Implementation Activities 12
B-1: OpenGov Budgeting & Planning Suite 12
Appendix C: Technical Requirements 25
C-1: OpenGov Budgeting & Planning Suite 25
2023 Statement of Work v2
2 1. Overview and Approach
1.1. Agreement
This Statement of Work ("SOW") identifies services that OpenGov, Inc. ('OpenGov" or "we") will perform for City of Gonzales, CA ("Customer" or "you") pursuant to that order for Professional Services entered into between OpenGov and the Customer ("Order Form") which references the Software Services Agreement or other applicable agreement entered into by the parties (the "Agreement").
• Customer acknowledges and agrees that this Statement of Work is subject to the confidentiality obligations set forth in the Software Services Agreement between OpenGov and Customer.
• The Deliverabled listed in Appendix B are the single source of the truth of the deliverables to be provided.
• Customers use of the Professional Services is governed by the Agreement and not this SOW.
• Upon execution of the Order Form or other documentation referencing the SOW, this SOW shall be incorporated by reference into the Agreement.
• In the event of any inconsistency or conflict between the terms and conditions of this SOW and the Agreement, the terms and conditions of this SOW shall govern with respect to the subject matter of this SOW only. Unless otherwise defined herein, capitalized terms used in this SOW shall have the meaning defined in the Agreement. • This SOW may not be modified or amended except in a written agreement signed by a duly authorized representative of each party.
• OpenGov will be deployed as is, Customer has access to all functionality available in the current release.
2. Statement of Work
This SOW is limited to the Implementation of the OpenGov Budgeting & Planning as defined in the OpenGov Responsibilities section of this document (Section 2.4). Any additional services or support will be considered out of scope.
2.1. Project Scope
Under this project, OpenGov will deliver cloud based Budgeting & Planning solutions to help the Customer power a more effective and accountable government. OpenGov's estimated charges and schedule are based on performance of the activities listed in the "OpenGov Responsibilities" section below. Deviations that arise during the project will be managed through the procedure described in Appendix A-2: Project Change Control Procedure, and may result in adjustments to the Project Scope, Estimated Schedule, Charges and other terms. These adjustments may include charges on a time-and-materials or fixed-fee basis using OpenGov's standard rates in effect from time to time for any resulting additional work or waiting time.
2023 Statement of Work v2
3 2.2. Facilities and Hours of Coverage
Op near vill
A Perform the work under this SOW remotely except for anv project related activity which OpenGov determines would be best performed at your facility in City of Gonzales, C in order to complete its responsibilities under this SOW.
B. Provide the Services under this SOW during normal business hours, 8:30am to 6:00pm local time, Monday through Friday, except holidays.
2.3. Key Assumptions
The SOW and OpenGov estimates are based on the following key assumptions. Deviations that arise during the proposed project will be managed through the Project Change Control Procedure (see Appendix A-2), and may result in adjustments to the Project Scope, Estimated Schedule, Charges, and other terms.
Per
A. The OpenGov Suites are not customized beyond current capacities based on the latest release of the software.
B. Individual software modules are configured based on discussions between OpenGov and Customer.
C. Budgeting and Planning Suite
i. Customer will provide Budget and Actuals data within two (2) weeks immediately following the kick-off meeting.
ii. Customer's Integration is unidirectional from Tyler Incode 9 into OpenGov.
The integrated data will be linked to the Customer's OpenGov Chart Of Accounts.
ili. Customer has provided the following relevant dates:
1. Online Budget Book is due on June 15th
iv. OpenGov Online Budget Book (OBB) configuration will include: Six (6) Standard OBB templates; up to fifty (50) department stories pages from the templates; and up to two (2) reports with report views to use in the OBB. v. Customer is responsible for building all other pages and populating shells.
2.4. OpenGov Responsibilities
2.4.1. Activity 1 - Project Management
OpenGov will provide project management for the OpenGov responsibilities in this SOW.
The purpose of this activity is to provide direction to the OpenGov project personnel and to provide a framework for project planning, communications, reporting, procedural and contractual activity. This activity is composed of the following tasks:
Planning
OpenGov will:
A. review the SOW, contract and project plan with Customer's Project Manager and key stakeholders to ensure alignment and agreed upon timelines; 2023 Statement of Work v2
4 B. maintain project communications through your Project Manager; establish documentation and procedural standards for deliverable Materials; and assist your Project Manager to prepare and maintain the project plan for the performance of this SOW which will include the activities, tasks assignments, and project milestones.
Project Tracking and Reporting
OpenGov will:
A. review project tasks, schedules, and resources and make changes or additions, as appropriate. Measure and evaluate progress against the project plan with your Project Manager;
B. work with your Project Manager to address and resolve deviations from the project plan;
C. conduct regularly scheduled project status meetings; and D. administer the Project Change Control Procedure with your Project Manager.
Completion Criteria:
This is an on-going activity which will be considered complete at the end of the Services Deliverable Materials:
• Weekly status reports
• Project plan
• Project Charter
• Risk, Action, Issues and Decisions Register (RAID)
2.4.2. Activity 2 - Initialization
OpenGov will provide the following:
A. Customer Entity configuration
B. System Administrators creation
C. Solution Blueprint creation
D. Data Validation strategy confirmation
Completion Criteria:
This activity will be considered complete when:
Customer Entity is created
• System Administrators have access to Customer Entity
• Solution Blueprint is presented to Customer
Deliverable Materiais:
• Solution Blueprint
• Sign-off of Initial Draft Solution Blueprint
2023 Statement of Work v2
5 2.4.3. Activity 3 - OpenGov Use Cases
OpenGov will provide the following:
Budget & Planning Use Cases
A. Interactive Online Budget Books
Completion Criteria:
This activity will be considered complete when:
Budget & Planning Use Cases
• Chart of Accounts is configured
• Online Budget Book templates are configured
• Financial integration is configured
• Budget reports are configured
Deliverable Materials:
• Formal sign off document
2.4.4. Activity 4 - Training
Training will be provided in instructor-led virtual sessions or through OpenGov University Training courses. For any instructor-led virtual sessions, the class size is recommended to be 10, for class sizes larger than 10 it may be necessary to have more than one instructor.
Completion Criteria:
• Administrator training is provided
• End User training is provided
Deliverable Materials:
• Formal sign off document
2.5. Your Responsibilities
The completion of the proposed scope of work depends on the full commitment and participation of your management and personnel. The responsibilities listed in this section are in addition to those responsibilities specified in the Agreement and are to be provided at no charge to OpenGov. OpenGov's performance is predicated upon the following responsibilities being managed and fulfilled by you. Delays in performance of these responsibilities may result in delay of the completion of the project and will be handled in accordance with Appendix A-1: Project Change Control Procedure. 2023 Statement of Work v2
6 2.5.1. Your Project Manager
Prior to the start of this project, vou will desianate a person called vour Proiect Manader who will be the focal point for OpenGov communications relative to this project and will have the authority to act on behalf of you in all matters regarding this project.
Your Project Manager's responsibilities include the following:
A. manage your personnel and responsibilities for this project (for example: ensure personnel complete any self-paced training sessions, configuration, validation or user acceptance testing);
B. serve as the interface between OpenGov and all your departments participating in the project;
C. administer the Project Change Control Procedure with the Project Manager; D. participate in project status meetings;
E. obtain and provide information, data, and decisions within five (5) business days of OpenGov's request unless you and OpenGov agree in writing to a different response time:
F. resolve deviations from the estimated schedule, which may be caused by you; G. help resolve project issues and escalate issues within your organization, as necessary; and
H. create, with OpenGov's assistance, the project plan for the performance of this SOW which will include the activities, tasks, assignments, milestones and estimates.
2.6. Completion Criteria
OpenGov will have fulfilled its obligations under this SOW when any of the following first occurs:
A. OpenGov accomplishes the activities set forth in "OpenGov responsibilities" section and delivers the Materials listed, if any; or
B. The End date is reached
2.7. Estimated Schedule
OpenGov will schedule resources for this project upon signature of the order form. Unless specifically noted, the OpenGov assigned project manager will work with Customer Project Manager to develop the project schedule for all requested deliverables under this SOW.
OpenGov reserves the right to adjust the schedule based on the availability of OpenGov resources and/or Customer resources, and the timeliness of deliverables provided by the Customer.
2023 Statement of Work v2
7 The Services are currently estimated to start within two (2) weeks but no later than four (4) weeks from signatures and have an estimated end date of June 30, 2023 ("End Date") or on other dates mutually agreed to between you and OpenGov.
2.8. Illustrative Project Timelines
The typical project timelines are for illustrative purposes only and may not reflect your use cases.
Budgeting & Planning Suite Illustrative Timeline Month 1 Month 2 Month 3 Financial Integration
Chart of Accounts
Budget and Planning Suite Online Budget Book
Budget End User Training
GoLive Support Hypercare
paustriating in soning ses ons dig he lie of sach paigningro in aly races ary date for each phase.,
2.9. Charges
The Services will be conducted on a Fixed Price basis. This fixed price is exclusive of any travel and living expenses and other reasonable expenses incurred in connection with the Services. All charges are exclusive of any applicable taxes.
2.10. Offer Expiration Date
This offer will expire on April 4, 2023 unless extended by OpenGov in writing. 2023 Statement of Work v2
Appendix A: Engagement Charter
A-1: Communication and Escalation Procedure
Active engagement throughout the implementation process is the foundation of a successful deployment. To help assess progress, address questions, and minimize risk during the course of deployment both parties agree to the following:
• Regular communication aligned to the agreed upon project plan and timing. • OpenGov expects our customers to raise questions or concerns as soon as they arise. OpenGov will do the same, in order to be able to address items. when known • Executive involvement
• Executives may be called upon to clarify expectations and/or resolve confusion. • Executives may be needed to steer strategic items to maximize the value through the deployment.
• Escalation Process:
• OpenGov and Customer agree to raise concerns and follow the escalation process, resource responsibility, and documentation in the event an escalation is needed to support issues raised
• Identification of an issue impeding deployment progress, outcome or capturing the value proposition, that is not acceptable. • Customer or OpenGov Project Manager summarizes the problem statement and impasse.
• Customer and OpenGov Project Managers jointly will outline solution, acceptance or schedule Executive review.
• Resolution will be documented and signed off following Executive review. • Phase Sign-Off
• OpenGov requests sign-offs at various stages during the implementation of the project. Once the Customer has signed-off, any additional changes requested by Customer on that stage will require a paid change order for additional hours for OpenGov to complete the requested changes.
A-2: Change Order Process
This SOW and related efforts are based on the information provided and gathered by OpenGov.
Customers acknowledge that changes to the scope may require additional effort or time, resulting in additional cost. Any change to scope must be agreed to in writing or email, by both Customer and OpenGov, and documented as such via a:
• Change Order - Work that is added to or deleted from the original scope of this SOW.
Depending on the magnitude of the change, it may or may not alter the original contract amount or completion date and be paid for by Customer. Changes might include:
• Timeline for completion
• Sign off process
• Cost of change and Invoice timing
• Amending the SOW to correct an error.
2023 Statement of Work v2
9 • Extension of work as the complexity identified exceeds what was expected by Customer or OpenGov.
Change to type of SpenDer noveniaco to support die CON
A-3: Deliverable Materials Acceptance Procedure
Deliverable Materials as defined herein will be reviewed and accepted in accordance with the following procedure:
• The deliverable Material will be submitted to your Project Manager. • Your Project Manager will have decision authority to approve/reject all project Criteria, Phase Acceptance and Engagement Acceptance.
• Within five (5) business days of receipt, your Project Manager will either accept the deliverable Material or provide OpenGov's Project Manager a written list of requested revisions. If OpenGov receives no response from your Project Manager within five (5) business days, then the deliverable Material will be deemed accepted. The process will repeat for the requested revisions until acceptance.
• All acceptance milestones and associated review periods will be tracked on the project • Both OpenGov and Customer recognize that failure to complete tasks and respond to open issues may have a negative impact on the project.
• For any tasks not yet complete, OpenGov and/or Customer will provide sufficient resources to expedite completion of tasks to prevent negatively impacting the project. • Any conflict arising from the deliverable Materials Acceptance Procedure will be addressed as specified in the Escalation Procedure set forth in Appendix A-1. As set forth in Section
6.1(e) of the Agreement, if there are extended delays (greater than 10 business days) in Customer's response for requested information or deliverable; OpenGov may opt to put the project on an "On Hold" status. After the Customer has fulfilled its obligations, Professional Services can be resumed and the project will be taken off the "On-Hold" status. • Putting a project "on Hold" may have several ramifications including, but not restricted, to the following:
• Professional Services to the customer could be stopped; • Delay to any agreed timelines; or
• Not having the same Professional Services team assigned. 2023 Statement of Work v2
10 Appendix B: Implementation Activities
B-1: OpenGov Budgeting & Planning Suite
Instance Creation
Budgeting & Planning Suite
Description OpenGov Responsibilities Customer Responsibilities Provisioning OpenGov will: Customer will:
Reporting 8 • OpenGov will provision • Confirm access to entity and Transparency Customer's OpenGov entity and modules
Piatform verify Customer has access to
all purchased modules.
Technical Project Review
Description OpenGov Responsibilities Customer Responsibilities Technical Project OpenGov will: Customer will:
Review Provide up to one (1) one-hour Identify relevant participants working sessions at the for attendance.
beginning of the project to: Confirm deliverables.
• Review deliverables Gather and provide relevant
data for the project.
Provide documentation
on requirements and
processes
OpenGov Assumptions:
ustomer will provide relevan
data within two (2) week:
immediately following the
kick-off meeting.
Chart of Accounts Configuration
Description OpenGov Responsibilities Customer Responsibilities Chart of Accounts OpenGov will: Customer will:
(COA)
2023 Statement of Work v2
11 • Build Customer's COA in • Provide current COA and
OpenGov in accordance with transactional data.
OpenGov technical • Validate and provide sign off
requirements. on CUA.
• Review configured COA and • Maintain the COA following uploaded data and provide configuration.
training to Customer on how
to:
• Manage new codes
• Edit COA
Create Masks
Integration Configuration
Description OpenGov Responsibilities Customer Responsibilities Financial OpenGov will: Customer will:
Integration Installation of Agent and • Provide an IT resource to Database View Deployment assist the project team in the • Integrate the following initial set-up.
functionalities: • Provide assistance to
Actuals and Budget understand source system
(Revenue and specific customizations and
Expenses) configurations when building
Extract, transform (when the data extract.
required) and load the data If OpenGov is unable to access Build Reports for the required the data per requirements, functionalities provide csv data files via
• Validate the historical data and OpenGov SFTP Location. current year data based on the Broker OpenGov's access to Customer provided summary Customer's source
report. accounting data if hosted by
• Schedule the current year data any third vendor.
load • Provide a summary export
Monitor the data load data to validate against.
• Validate and provide sign off
OpenGov assumptions: on the integrated data and
Integration is unidirectional reports.
from the Customer's Tyler
Incode 9into OpenGov.
• The data will be linked to the
Customer's COA.
2023 Statement of Work v2
12 Budget and Planning Suite Reporting Lontiguration
Budget and OpenGov will: Customer will:
Planning Suite • Configure up three (3) • Validate and provide sign-off Reporting standard reports using the of Reports.
customer's integrated • Maintain the Reports once
financial data: configured
• Budget to Actuals
• Transactions
Create up to two (2) 0B
eports and Report View
Online Budget Book Configuration
Description OpenGov Responsibilities Customer Responsibilities Online Budget Customer will:
Book (OBB) • Based on best practices, build • Provide logo and branding out the look and feel of six (6) colors to OpenGov.
Standard OBB Templates: • Sign off on OBB Templates
• Home Page prior to OBB Story Shell
• Generic (multi-use) Configuration.
Operating Validate and sign off on OBB
• Department Department Story Shells.
• Capital Complete DepartmentStory
• Capital Project Shells by adding Customer
• Create OBB Story Shells from content including:
OBB Templates for up to fifty • Narrative
(50) Departments and add • Images
OpenGov Report Views to • External Data
Department Story Shells. Create remaining OBB
• Provide up to ten (10) one-hour Stories, including Project working sessions to answer pages, from OBB Templates
Customer questions on OBB for each section of the Table Configuration. of Contents and add
Customer content including:
Narrative
• Images
• External Data
Create any additional Reports
and Report Views needed to
add to OBB.
• Attend working sessions to
get answers on OBB
2023 Statement of Work v2
13 questions
• Make Stories public and
Publish OBB
Trainings
Description OpenGov Responsibilities Customer Responsibilities OpenGov OpenGov will: Customer will:
University • Provide access to OpenGov • Review training courses University online training
courses intended to teach
users on the basics of
OpenGov.
Reporting & OpenGov will: Customer will:
Transparency • Provide training to Customer • Identify relevant participants Administrator System Administrators on how and attend scheduled Training to: trainings.
Maintain the Chart of
Accounts
Upload and manage
data for reporting
Create and share
Reports, Dashboards,
Stories, and Topics.
Online Budget OpenGov will: Customer will:
Book • Provide one (1) 60- Minute • Identify relevant participants Administrator System Training designed for and attend scheduled Training OBB Administrators on how to: trainings.
• Use and copy OBB
Templates
Add Reports Views to
Stories
Add Customer content
including: narrative,
images, and external
data to Stories
Publish Stories
Update and maintain
Stories.
Virtual End-User OpenGov will: Customer will:
Training • Provide two (2), 60-Minute
training session(s) to
2023 Statement of Work v2
14 Customer's Internal Users on • Identify relevant participants how to: and attend scheduled
Navigate Opengov trainings
Reports and Stories
2023 Statement of Work v2
15 Appendix C: Technical Requirements
C-1: OpenGov Budgeting & Planning Suite
Budgeting & Planning Suite
Description Technical Requirements
Chart of Accounts Flat file
.csv, xls, xlsx with headers
Active Accounts and Accounts with activity in the years of data being loaded into OpenGov.
Financial Data Files • Flat file
(Transactional csv,.xls, x/sx with headers
Export) • 3-5 Years of Data
Financial Data Files • PDF export
(Summary Revenue
and Expense
Export)
Current Budget Flat file
cs, xls, xisx with headers
Captainedget
Logo Image jpg or. png format
Transparent
Branding Hex codes
guidelines
2023 Statement of Work v2
16 OpenGov Inc.
OPENGOV PO Box 41340
San Jose, CA 95160
United States
Quote Number: OG-Q007478
Created On: 3/24/2023 Prepared By: Kelly Ammons
Email: [email protected]
Contract Term: Prorated + 24 Months
Customer Information
Customer: City of Gonzales, CA Contact Name: Trevin Barber Bill To/Ship To: PO Box 647 Email: [email protected] Gonzales, CA Phone: 831-675-5000
United States
Order Details
Billing Frequency: Annually in Advance
Payment Terms: Net Thirty (30) Days
SOFTWARE SERVICES:
Product / Service Start Date End Date Annual Fee
Budgeting & Planning: Online Budget Book Bundle
Community Feedback, Dashboards, Financial Integration, 4/4/2023 Online Budget Book, Reporting & Analytics, Story Builder, 6/30/2023 $4,693.00 Transparency
Budgeting & Planning: Online Budget Book Bundle
Community Feedback, Dashboards, Financial Integration,
Online Budget Book, Reporting & Analytics, Story Builder, 7/1/2023 6/30/2024 $19,420.00 Transparency
Budgeting & Planning: Online Budget Book Bundle
Community Feedback, Dashboards, Financial Integration, 6/30/2025 Online Budget Book, Reporting & Analytics, Story Builder, 7/1/2024 $19,420.00 Transparency
Annual Subscription Total: See Billing Table
PROFESSIONAL SERVICES:
Product / Service Start Date
Professional Services Deployment - Prepaid 4/4/2023
Professional Services Total: $25,545.00
Biling Table:
Billing Date Amount Due
April 4, 2023 $30,238.00 (Prorated Annual Software Fee + Professional Services) July 1, 2023 $19,420.00
July 1, 2024 $19,420.00
Order Form Legal Terms
Welcome to OpenGov! Thanks for using our Software Services. This Order Form is entered into between OpenGov, Inc., with its principal place of business at PO Box 41340, San Jose, CA 95160 ("OpenGov"), and you, the entity identified above ("Customer"), as of the Effective Date. This Order Form includes and incorporates the OpenGov Software Services Agreement ("SSA") executed by the parties and attached, or if no such SSA is executed or attached, the SSA at https://opengov.com/terms-of-service and the applicable Statement of Work ("SOW") incorporated herein in the event Professional Services are purchased. The Order Form, SSA and SOW shall hereafter be referred to as the "Agreement". Unless otherwise specified above, fees for the Software Services and Professional Services shall be due and payable, in advance, on the Effective Date, By sinning this Apreement. Customer acknowledges that it has reviewed, and agrees to be legally bound by, the OpenGov Terms and Conditions. Each party's acceptance of this Agreement is conditional upon the other's acceptance of the terms in the Agreement to the exclusion of all other terms.
City of Gonzales, CA OpenGov, Inc.
Signature: Signature:
Name: Name:
Title: Title:
Date: Date: