Agenda Item No. 7
CITY COUNCIL STAFF REPORT
TO: Honorable Mayor and City Council DATE: February 27, 2023 FROM: Matthew Bronson, City Manager
PREPARED BY: Kristin Eriksson, Deputy City Manager
SUBJECT: Organizational Assessment Overview
RECOMMENDATION
Receive a presentation on an assessment conducted by Baker Tilly to assess the City’s organizational structure, City services and future needs.
DISCUSSION
In July 2022, the City contracted with Baker Tilly to conduct an organizational assessment of the City’s structure, staffing, services and future needs. To inform the assessment, Baker Tilly conducted staff interviews, an employee survey, site visits, and interviews with members of the Council and public. Additionally, Baker Tilly studied prior assessments commissioned by the City and data from comparison cities. Because prior assessments focused on operations in the City Manager’s Office, the Community Development Department and the Police Department, this assessment had particular focus on the Public Works, Parks and Recreation and Administrative Services departments.
During this agenda item, Baker Tilly will present their observations, findings, and recommendations for how the City can continue to improve service delivery to the community.
The assessment indicated that the City has many strengths including capable and qualified staff, positive employee morale, customer service focus, and strong financial position. The assessment also identified a total of 57 recommendations for improvement with a particular emphasis on the following six priority recommendations:
1) Improve management and leadership in the Public Works Operations Maintenance Division through the addition of a new division manager; 2) Analyze parks recreation program costs and related fee recovery plans, increase the volunteer program and explore regional cooperation with other agencies; 3) Develop Key Performance Indicators and Standard Operating Procedures organizationwide; 4) Develop an Equipment Replacement Policy and identify a funding structure for future equipment replacement needs;
5) Add additional contract project management services if the Capital Improvement Plan continues to expand;
6) Develop and implement a financial plan for renovated Corporation Yard and Police vehicle yard.
Staff has already begun work on many of the recommendations, including development of Performance Measures (Key Performance Indicators) for the FY 2023-25 budget and planning for improvements to the Corporation Yard. Staff will consider the recommendations, along with Staff Report: Organization Assessment Overview Page 2
February 27, 2023
Council identification of updated City Council Goals, in developing the FY 2023-25 budget. Staff would also note that related reviews and assessments will also inform the goal-setting and budget process including the fire and emergency medical services review presented during this meeting and a facility condition needs assessment to presented to the Council this spring.
FISCAL IMPACT
There is no fiscal impact associated with receiving this presentation. Subsequent policy decisions will have identified fiscal impacts.
ALTERNATIVES
The Council has the following alternatives to consider:
1) Receive a presentation on an assessment conducted by Baker Tilly to assess the City’s organizational structure, City services and future needs; or 2) Provide alternative direction to staff.
PUBLIC NOTIFICATION
The agenda was posted in accordance with the Brown Act.