A
N
D
R E S P O N S E T E A
M
SA
N
D
R E S P O N S E T E A
M
SA
N
D
R E S P O N S E T E A
M
S
H
A
Y
W
A R D E V A L U A T I O
NH
A
Y
W
A R D E V A L U A T I O
NH
A
Y
W
A R D E V A L U A T I O
N
Hayward Mobile Evaluation Team (HMET) | Mon. - Fri. 8 a.m. - 4 p.m.
Acute mental health crisis
Welfare checks
Requests for a 5150/5585 assessment
of danger to self or others
Response team: Hayward Police Department (HPD) District Operations Police Officers and Alameda County Behavioral Health clinicians.
Mobile Integrated Health Unit (MIHU) | Mon. - Fri. 8 a.m. - 8 p.m.
A medical need and
Is homeless, experiencing substance use, and/or mental health issues Not in an active crisis
Response team: Hayward Fire Department (HFD) Community Paramedics Case Management and Mental Health Linkages Team (LINK)
Mon. - Fri. 8:30 a.m. – 6:30 p.m.
Team: City Mobile Mental Health Clinicians and a Lead Program Assistant (Case Manager) Hayward Evaluation and Response Teams (HEART)
The HEART program is a cross departmental program between the Hayward City Manager’s Office, Police, and Fire Departments and Alameda County Behavioral Health Care Services developed to improve access to medical, mental health, and other support services.
The HEART program aims to achieve two main goals: 1) to reduce the need for police officers to intervene in calls for service involving people experiencing chronic mental illness, substance use disorders, and homelessness and 2) to reduce reliance on emergency services for individuals needing long-term case management and follow-up services.
Program Overview
HEART Team Roles and Responsibilities
Active mental health
crisis or potential for
mental health crisis
HMET MIHU
Follow-up and
linkages to
services
LINK
Not an active crisis and a
medical need related to:
homelessness,
mental illness,
and/or substance use
Cases that require referrals to mental health and other social services Ongoing follow-up and case management, as needed
Not in an active crisis
For more information about HEART program, visit the City’s webpage at https://www.hayward-ca.gov/services/city-services/HEART-program
ATTACHMENT II
AND RESPONSE TEAMSAND RESPONSE TEAMSAND RESPONSE TEAMS
HAYWARD EVALUATIONHAYWARD EVALUATIONHAYWARD EVALUATION
Community Referrals
If someone is having an active mental health crisis:
If someone is living outside and has a medical issue:
«
«
If someone is experiencing a chronic mental health condition without need for immediate public safety response (as described above):
If someone is unsheltered and does not appear to be in need of medical or mental health care:
Call 911
If it is during HMET hours and the team is available, HMET will respond Call 911
If it is during MIHU hours and the team is available, MIHU will respond Anywhere within the City of Hayward, regardless of their housing status, contact LINK at 510-293-7048. If no one is immediately available, a LINK team member will get back to you within 24-48 working hours.
Additionally, free compassionate support is available 24/7 for anyone experiencing mental health-related distress by calling/texting the suicide and crisis lifeline at 988.
You can also contact ACCESS at 1-800-491-9099. ACCESS is the system-wide point of contact for information, screening and referrals for mental health and substance use services and treatment for Alameda County residents.
You can call 211, the Alameda Countywide information and referral system, which connects callers with health, housing, and human services in their community and is available 24/7.
You can also direct individuals to the Bay Area Community Services (BACS) Housing Resource Center, located at 590 B Street. Contact the HRC at 510-247-8235 or [email protected].
An active mental health crisis is when someone is at imminent risk of causing harm to themselves or others and/or there is a risk of violence. Someone may also be having an active mental health crisis if they are incapacitated due to their mental illness and unable to carry out the basic tasks required for survival.
Bizarre or eccentric behavior or being unhoused DO NOT meet these criteria, unless it renders the individual helpless to fend for themselves or destroys their ability to meet their basic needs for survival.
Medical issues may include visible illness or injury, such as difficulty breathing, nausea/vomiting, abdominal pain, alcohol/drug intoxication or withdrawal, altered level of consciousness, allergic reaction, fever/chills, burns or infection, dehydration, or excessive pain/swelling.
For more information about the City’s response to homelessness visit: www.hayward-ca.gov/homeless-response