Attachment IVApproach for Dashboard
Pages 1-4 of this attachment show samples of the future Strategic Roadmap dashboard, which will go live in July 2024 with the st art of the fiscal year.
Note that these samples are intended to be draft examples and do not contain actual data or language. Pages 5 -11 list staff’s proposed approach for each of the projects and metrics in the FY25 Strategic Roadmap in relation to the dashboard.
Approach for
Dashboard
This shows a sample
objective page. This
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show actual or
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Approach for
Dashboard
This shows a
sample project
page. This is a
sample only and
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actual or arcuate
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Approach for Dashboard
This shows a sample metric page. This is a sample only and displays placeholder data, not actual data.
Enhance Community Safety
Objective 1: Provide first-rate emergency response services # Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW Approach for Dashboard SM1 Police incident numbers and types x Include - report quarterly SM2 Police response time Include - report quarterly
SM3 Fire incident numbers and types Include - report quarterly SM4 Fire response time x Include - report quarterly
# Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW SP1 Expand physical Dispatch space x x Include in Dashboard SP2 Implement Emergency Medical Dispatch x x Include in Dashboard SP3 Fill vacant Dispatch positions x x Report on under project SP2 Objective 2: Strengthen community resilience
# Proposed Metric CC CM DS FD FN HR IT LB MS PD PW
SM5 % of City of Hayward employees trained to FEMA standards for emergency positions x Include - report annually SM6 Number of Community Emergency Response Team (CERT) members trained annually x Include - report annually # Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW SP4 Update and train staff on the Comprehensive Community Resilience Plan x Include in Dashboard SP5 Provide a training on Council’s role in an emergency x Report on under project SP4 SP6 Implement Community Emergency Response Team (CERT) program changes x Include in Dashboard Objective 3: Enhance community access to mental and physical heal th services through strategic partnerships # Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW
SM7 Number and types of HEART response calls x x x Include - report annually SM8 Number of unique patients receiving preventative care treatment at the Firehouse Clinic x Include - report annually SM9 Number of medical responses that result in treat and non-transports (diverted from the emergency room) x Include - report annually SM10 Number of families served through Youth and Family Services Bureau x Include - report annually # Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW SP7 Transition HEART program from pilot to permanent response program x x x Include in Dashboard SP8 Transition to new County Emergency Medical Services (EMS) system x Include in Dashboard Staff is proposing the following approach for the dashboard for each metric and project:
Grow the Economy
Objective 1: Provide first-rate business support services Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW Approach for Dashboard EM1 # of businesses engaged through programs and outreach x Include - report annually EM2 # of concept plans reviewed for priority sites x Include - report annually Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW EP1 Complete remaining ARPA programs including: “Restaurant Relaunch” and “Restore and Reopen” façade assistance programs x Include in Dashboard
EP2 Explore partnerships to create an entrepreneurship hub and commercial kitchen incubator program x Include in Dashboard Objective 2: Invest in plans and programs that create thriving commercial corridors, with an added focus on the Downtown Proposed Metric CC CM DS FD FN HR IT LB MS PD PW
EM3 # of businesses that received direct financial or technical support x Include - report annually Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW EP3 Continue to roll out ARPA-funded Hayward Open for Business program to aid businesses in activating interior and exteriors with points of interest and harness social media to attract customers x Include in Dashboard EP4 Implement a Downtown Working Group x x x x x x x Include in Dashboard EP5 Provide a report on how midsized cities revitalized downtowns x x Report on under project EP4 EP6 Provide a report on ordinances that may have adverse impacts on businesses Third priority for FY25 - will add
when there is capacity
EP7 Provide a report on allowing small businesses and popups in residential areas x x Include in Dashboard Objective 3: Grow educational pathways and workforce pipelines for residents of all backgrounds Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW
EM4 # of Hayward residents receiving Tuition Assistance Grants x Include - report annually EM5 # of Hayward employers and participants at Job Fairs x Include - report annually EM6 # of students hosted by the City through internships and career pathway programs x x x x Include - report annually Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW EP8 Develop recommendations for encouraging development of worker-cooperatives in Hayward x Fourth priority for FY25 - will add
when there is capacity
EP9 Partner with HUSD and HARD on a job fair for teens x x Report on under metric EM5 Objective 4: Strategically manage or dispose of City property to support economic goals Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW EP10 Implement a property management strategy for Cinema Place x Include in Dashboard EP11 Continue to work on Route 238 Corridor lands dispositions and development x Include in Dashboard EP12 Release solicitation for City Center disposition and development x Include in Dashboard EP13 Study the options for disposing of Successor Agency parcels on Mission Blvd x Include in Dashboard EP14 Request for report at CEDC and then work session at Council to discuss options and strategy for Cinema Place x Report on under project EP10
Preserve, Protect & Produce Housing for All
Objective 1: House and support people experiencing homelessness # Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW Approach for Dashboard HM1 # people served through City programs and % placed in permanent housing x Include - report bi-annually HM2 # people assisted through shallow rental subsidy x Include - report annually HM3 # agencies funded through Community Agency Funding Process providing housing related services x Include - report annually # Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW HP1 Support development of St. Regis Behavioral Health Campus x Include in Dashboard HP2 Implement State Homekey funding for Project Reclamation scattered site program x Include in Dashboard HP3 Provide a update to Council on the City's Let's House Hayward efforts x Report on under metric HM1 Objective 2: Encourage the production of housing for all by cr eating incentives and removing development barrier # Proposed Metric CC CM DS FD FN HR IT LB MS PD PW
HM4 Issue Building Permits Consistent with Regional Housing Needs Allocation (RHNA) targets x Include - report annually HM5 # City actions taken in support of housing development (like grants, loans funded, development agreements, ordinance modification) x Include - report annually
# Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW HP4 Explore Social Impact Bond Program to convert tax-defaulted or va cant and blighted properties into wealth building ownership oppo
rtunities x
Exploration only - won't place on
dashboard until definitive action
HP5 Evaluate available funding to issue a Notice of Funding Availability (NOFA) for the development of affordable housing x Report on under metric HM5 HP6 Zoning Ordinance Amendments Related to Shelters, Group Homes, Supportive & Transitional Housing x Include in Dashboard HP7 Zoning Ordinance Amendments Related to Streamlining Housing Entitlements for Qualified Projects x Include in Dashboard HP8 Adopt Universal Design Guidelines for Accessible Housing x Include in Dashboard Objective 3: Protect the stability and sustainability of existing housing # Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW
HM6 # rent review petitions received x Include - report bi-annually HM7 # of people served by foreclosure prevention and eviction prevention services x Include - report annually HM8 # of people receiving relocation assistance x Include - report annually HM9 # of affordable homeownership opportunities supported x Include - report annually HM10 # of existing affordable housing projects monitored/supported x Include - report annually # Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW HP9 Evaluate the option of creating a rent registry to obtain better data on rent increase, evictions, and occupancy x Incl ude in Dashboard HP10 Simplify the Relocation Assistance Ordinance to improve compliance and increase funding for Emergency Relocation Assistance x Include in Dashboard
HP11 Provide creative financing like down payment assistance to help more buyers get unrestricted-deed properties x Report on under metric HM9
Invest in Infrastructure
Objective 1: Invest in multi-modal transportation
Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW Approach for Dashboard FM1 # Traffic calming projects installed x Include - report annually FM2 # Miles of bike lanes added x Include - report annually FM3 # Miles of repaving completed x Include - report annually FM4 # registered HOP users x Include - report annually
FM5 # One-way TNC rides provided x Include - report annually FM6 # of traffic collisions x x Include - report quarterly Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW FP1 Implement recommended program improvements for Hayward Operated Paratransit (HOP) program to support seniors and adults with disabilities x Include in Dashboard
FP2 Complete construction of Mission Boulevard phase 3 x Include in Dashboard FP3 Evaluate safety enhancements for the Downtown Loop x Include in Dashboard FP4 Complete implementation of “A Bench for Every Stop” project x Include in Dashboard FP5 Complete Main Street complete street construction x Include in Dashboard Objective 2: Invest in City-owned facilities & property Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW FP6 Complete Phase I construction of the Stack Center and continue fundraising, with the goal of beginning Phase II in FY25 x Include in Dashboard FP7 Begin construction of La Vista Park x Include in Dashboard FP8 Complete Phase I of Weekes Library beautification x Include in Dashboard FP9 Finish a needs assessment/preliminary feasibility report on a new Police Building, including a funding mechanism x x Include in Dashboard FP10 Finish a preliminary feasibility report on a new Corporation Yard x x Include in Dashboard FP11 Complete security upgrades to Watkins Street garage x Include in Dashboard Objective 3: Enhance local water supplies and wastewater systems Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW
FM7 Miles of water pipelines and sewer lines replaced annually (target = 2.5 miles) x Include - report annually FM8 Water quality x Include - report annually
Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW FP12 Continue Water Pollution Control Facility Phase II upgrade x Include in Dashboard FP13 Complete a Recycled Water Master Plan x Include in Dashboard FP14 Implement Sustainable Groundwater Plan x Include in Dashboard
Champion Climate Resilience & Environmental Justice
Objective 1: Reduce greenhouse gases and dependency on fossil fuels # Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW Approach for Dashboard CM1 Annual Communitywide GHG Emissions in MTCO2e (metric tons of carbon dioxide equivalent) x Include - report annually # Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW CP1 Implement Year 1 Programs from the adopted GHG Roadmap x Include in Dashboard CP2 Continue to collaborate with Ava Community Energy to provide public EV charging facilities x Include in Dashboard CP3 Present a plan on EV charging for city facilities x x Include in Dashboard CP4 Continue to transition City facilities from natural gas to electric, with a focus on HVAC systems x x Include in Dashboard CP5 Improve e-bike adoption through the creation of an e-bike rebate program and ensuring that electric transit infrastructure such as EV chargers also serve e-bike and not just electric cars x Include in Dashboard Objective 2: Reduce waste by promoting a circular economy # Proposed Metric CC CM DS FD FN HR IT LB MS PD PW
CM2 Pounds of waste diverted from the landfill x Include - report annually # Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW CP6 Continue to identify opportunities for compost hubs and other distribution mechanisms for compost in Hayward x Include in Dashboard Objective 3: Mitigate environmental and climate impacts, with an emphasis on vulnerable communities # Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW
CM3 # of participants in water conservation programs for residential, business, and municipal customers x Include - report annually CM4 # of trees planted directly and in partnership with community groups (target = 1,500) x Include - report annually # Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW CP7 Complete update to Tree Preservation Ordinance x
CP8 Prepare an ordinance to create smoke-free multifamily housing x Third priority for FY25 - will add
when there is capacity
CP9 Implement Year 1 Programs from the adopted General Plan Environmental Justice Element, with a focus on mitigating the impact on frontline communities x Include in Dashboard
CP10 Continue to work with HASPA partners to seek grant funding to implement the Shoreline Master Plan x x Include in Dashboard
Objective 1: Invest in cleanliness and blight reduction Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW Approach for Dashboard NM1 % of Access Hayward illegal dumping, graffiti, unhoused abatement, and landscaping requests are responded to within x Include - report quarterly NM2 # Households participating in Disposal Days x Include - report annually NM3 # of home rehab grants for low-income homeowners x Include - report annually Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW NP1 Engage owners of vacant building properties to encourage activation, starting in the downtown, and enforce against owners of empty storefronts x Include in Dashboard
NP2 Expand litter collection services (like the Downtown Streets Team) to pick up litter through the City x Include in Dashboard NP3 Formalize the working agreement with Caltrans to address blight at freeway exits x Report on under metric NM1 Objective 2: Provide community enrichment and educational programming Proposed Metric CC CM DS FD FN HR IT LB MS PD PW
NM4 # Number of library materials checked out x Include - report annually NM5 # Participants using library cradle to senior programs, by type of program x Include - report annually NM6 # Patrons accessing e-resources x Include - report annually NM7 # Grants awarded to arts and music and social services agencies x Include - report annually NM8 # Meals delivered through SOS Meals on Wheels x Include - report annually Objective 3: Beautify and activate public spaces
Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW
NM9 # Event attendees at City-run and City-sponsored events x Include - report annually Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW NP4 Work with Council to determine funding priorities for City-run and City-sponsored events and implement new granting processes x Include in Dashboard
NP5 Work with partners to launch outdoor programming at the Stack Center Community Event Plaza by fall 2024 x Include in Dashboard NP6 Complete Jackson Corridor landscape beautification, including monument gateway sign on Jackson at Silva Avenue x Include in Dashboard NP7 Create an analysis of the staffing and funding needs to create a public art program, including the possibility of an art x Include in Dashboard Objective 4: Support volunteerism, civic leadership, and community-led initiatives Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW
NM10 # of volunteers who participated in a program or event x x Include - report annually NM11 # of students who participate in the mock City Council or other civics program x Include - report annually NM12 Number of reparative justice implementation plans approved by City Council x Report as part of NP10 Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW NP8 Increase the access to community meeting rooms and facilities across the city by collaborating with HUSD and HARD to have 2-3 spaces open for public use x x Include in Dashboard NP9 Complete interpretive signs and art in Heritage Plaza Art to Honor Indigenous and Russell City Heritage in partnership with community groups x Include in Dashboard
NP10 Allocate and develop resources to implement approved reparative justice actions resulting from community-led input on the Russell City Reparative Justice Project. x Include in Dashboard Cultivate Vibrant Neighborhoods
Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW Approach for Dashboard RM1 % General Fund Reserve x Include - report annually
RM2 $ Grant Funds received x Include - report annually
Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW RP1 Continue to explore the potential early extension of the ½ cent local district sales tax x x Not included - ballot measure RP2 Expand financial transparency through platforms like OpenGov x Include in Dashboard RP3 Report on the budget for the Hayward Economic Development Corporation x Report on under project EP10 RP4 Provide a report to Council on Public Banking x
Proposed Metric CC CM DS FD FN HR IT LB MS PD PW
RM3 # Subscribers to and reach of the Stack Newsletter x Include - report annually RM4 # Social Media impressions x Include - report annually RM5 # of City of Hayward departments with departmental language access plans completed by June 30, 2025 x Report on as part of RP5 Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW RP5 Develop and resource departmental language access plans which clarify baseline translation and interpretation practices for language access x Include in Dashboard
RP6 Conduct an interdepartmental assessment of Access Hayward and implement updates to streamline customer responses x Include in Dashboard RP7 Assess additional meeting locations with hybrid capacity for Council and Commission meetings x x x Report on under project NP8 Objective 3: Strengthen Employee Engagement, Development, and Retention Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW
RM6 New employee experience survey x Will provide a report to Council RM7 Employee turnover, hires, and promotions x Include - report annually RM8 Employee engagement survey data x Will provide a report to Council RM9 Employee demographics and employee retention by demographics x x Include - report annually Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW RP8 Interdepartmentally collaborate to formalize, expand, and promote the onbo arding program to improve new employee experience. x Not i
ncluded - internal project
RP9 Audit existing policies and HR processes for compliance including areas for revision and general enhancement x Not included - internal project RP10 Develop a citywide compensation philosophy with internal benchmarks in alignment with the co mparator marketplace x Not i ncluded - internal project Proposed Metrics CC CM DS FD FN HR IT LB MS PD PW
RM10 New Technology Investments processed through IT Governance x Not included - internal metric Proposed Special Projects CC CM DS FD FN HR IT LB MS PD PW RP11 Continue to implement an IT Governance workgroup to ensure business alignment with technology solutions x Not included - internal project RP12 Implement the Strategic Roadmap project management software and dashboard and create linked performance dashboards for other plans x Not included - internal project Objective 2: Strengthen and Streamline Customer Service Objective 4: Optimize Access to Workforce Technology
Exploration only - won't place on
dashboard until definitive action
Strengthen Organizational Health
Objective 1: Strengthen Fiscal Sustainability and Transparency