Service – Meeting our users’ needs in a caring and timely manner Learning – Encouraging discovery and knowledge
Inclusivity – Valuing, hearing, and serving everyone
Collaboration – Working with partners to provide innovative services Equity – Providing free and unfettered access to information, materials, and resources VALUES
A vibrant community hub for lifelong
learning, empowerment through
information, and strong cultural
connections.
2025 - 2029 Strategic Plan
VISION
Hayward Public Library provides diverse
programming and resources, supports
personal and educational growth,
inspires creativity, and contributes to the
health and success of a thriving Hayward.
MISSION
Weekes Branch
rejuvenation &
replacement
Library-driven
partnerships
Removing barriers
through virtual program
delivery
EDUCATION
& LITERACY
Goals
Key Measures
Key Projects
Provide the information
and resources that the
community needs and
wants.
Provide programming
that inspires, educates,
informs, and entertains.
Advance the literacy
and STEM / STEAM
needs of individuals.
Narrow the digital
divide.
Support the the launch
of a satellite branch in
the Stack Center.
Total collections uses
Total program attendance
Library visits
Meeting community
members where they are
and connecting them to
the Library’s offerings.
Tech mobile acquisition
Outreach realignment &
level set
Expand patron
communication modes
Increase collaboration with
CSUEB & Chabot
OUTREACH
Goals
Key Measures
Key Projects
Deliver HPL resources and
services outside of Library
locations.
Partner with community
organizations to enhance
combined services.
Build relationships with
City departments to
increase the reach and
impact of our community
services.
Connect community
members, students, and
faculty to the library's
offerings.
Bookmobile patron visits
Outreach event attendance
# of active library
community partnerships
Cherishing Hayward's shared
diversity and history.
Four anchor events per
year
Community-driven,
culturally responsive
program topics
HAYWARD CULTURE
& HERITAGE
Goals
Key Measures
Key Projects
Foster understanding,
respect, and inclusivity
amoung Hayward’s
diverse cultures and
communities.
Nurture Hayward's
diverse ethnicity.
# of inclusivity & diversity
foyer placemaking displays
Cultural festival public event
attendance
Circulation of non-English
materials
Supporting individuals
seeking to improve
their circumstances.
Community Hub launch
Career & business program
expansion
SOCIAL SERVICES
& ECONOMIC
DEVELOPMENT
Goals
Key Measures
Key Projects
Connecting vulnerable
patrons with services
that promote their
health & well-being.
Community Hub visits
Career and business
program attendance
# patrons served with
health & wellness services
Hayward Public Library brings
out the best in everyone.
Staff workspace optimization
Staff recognition program
Enhanced staff scheduling &
staff expansion
Internal training &
professional development
HPL TEAM CULTURE
Goals
Key Measures
Key Projects
Team members are satisfied,
fulfilled, and safe at HPL.
HPL team members are
lifelong learners who are
growing in their professional
skills.
Staff satisfaction
% of staff engaged in
enrichment training beyond
required training
Hayward Public Library
makes wise use of public
resources.
Daily door-counting process
Streamlined onboarding
process
HPL STEWARDSHIP
Goals
Key Measures
Key Projects
Hayward residents
believe the library rocks.
HPL is a good steward of
taxpayer funds.
Continue to pursue
grants and donations.
Citizen survey results
Median daily door counts
Operating within budget
(+/- 5%)
All residents are literate and
their educational and
personal goals are supported.
Attachment IV