Your Role in an
Emergency: City
Council & EOC
1 ATTACHMENT I
2 1. ROLE OF CITY COUNCIL
2. DISASTER RESPONSE PRIORITIES
3. ICS & EOC OVERVIEW
4. BREAK (5 minutes)
5. HOW TO PREPARE & RESPOND TO
DISASTERS
6. DONATIONS & VOLUNTEERS
7. DISASTER ASSISTANCE AND
RECOVERY PROGRAMS
8. QUESTIONS (15 minutes)
AGENDA
3 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
4 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
ROLE OF CITY COUNCIL
WHERE DOES CITY COUNCIL FIT IN A DISASTER?
5 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
ONE VOICE TO THE PUBLIC
EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
6 7
EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
DISASTER RESPONSE
PRIORITIES
8 LIFE SAFETY
INCIDENT STABILIZATION
PROTECTION OF PROPERTY &
ENVIRONMENT
COMMUNITY RESTORATION
4 DISASTER RESPONSE PRIORITIES
9 LIFECYCLE OF AN
EMERGENCY?
10 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
ICS & EOC SYSTEMS
11 Local Government
City, Special District etc.
+ EOC
+ DOC
Operational Area
County
+ EOC
+ DOC
OES Region
+ REOC
Regions
State
+ SOC
Field
ICP | First Responders etc.
S
TANDARDIZED
E
MERGENCY
M
ANAGEMENT
S
YSTEM
12 13
Incident Command
System
14 Incident Command
System
15 Incident Command
System
16 INCIDENT TYPES
17 WHAT DOES AN
EMERGENCY OPERATIONS
CENTER DO?
18 Finance/Admin.
Section Chief
EOC Coordinator
Public Information
Officer
Management
Section
Legal Affairs Officer
Liaison Officer
Safety & Security
Officer
Private Sector
Coordinator
Policy Group
Operations Section
Chief
Planning Section
Chief
Logistics Section
Chief
EOC Director
EOC
Emergency
Operations
Center
MANAGEMENT
STAFF
GENERAL STAFF
19 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
Elected Officals
Finance/Admin. Section
Chief
Timekeeping Unit Leader
Cost Accounting Unit Leader
Purchasing Unit Leader
Compensation / Claims
Unit Leader
Cost Recovery Unit Leader
EOC Coordinator
Public Information
Officer
Management Section
Legal Affairs Officer
Liaison Officer
Safety & Security
Officer
Private Sector
Coordinator
Policy Group
Operations Section Chief
Fire & Rescue Branch Director
Emergency Medical Services
Coordinator
Care & Shelter Branch
Director
Sheltering Coordinator
Mass Feeding Coordinator
Animal Services Coordinator
Haz. Mat. & Enviromental
Health Coordinator
Public Works Coordinator
Safety Assessment
Coordinator
Debris Management
Coordinator
Utilities Coordinator
Law Enforcement Branch
Director
Infrastructure Branch Director
Planning Section Chief
Situation Unit Leader
Resource Status Unit Leader
Documentation Unit Leader
G.I.S. Unit Leader
Advance Planning
Unit Leader
Demobilization Unit Leader
Supply & Procurement Unit
Leader
Communications &
Information Technology Unit
Leader
Transporation Unit Leader
Facilities Unit Leader
Personnel Unit Leader
Volunteer Management Unit
Leader
Food Unit Leader
Logistics Section Chief
EOC Director
Social Media Unit
Call Center Unit
Joint Information
Center
EOC
Emergency
Operations
Center
Scribe
20 EOC Activation Levels
• Level 3 – Enhanced Monitoring
• Emergency management staff
are actively monitoring any
incidents or events.
• Level 2 – Partial Activation
• Select EOC staff are notified
and monitoring incidents or
events.
• Level 1 – Full Activation
• All lead and support staff are
notified. EOC is fully staffed by
local, state, and federal reps.
SCALE
21 OPERATIONAL
PERIOD
• Period of time set by EOC Director
• Typically 12 hours
• Actual length based on:
• Immediate situation
• Availability of staff and
resources
• Length of time needed to
accomplish identified tasks
22 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
PLANNING P
• The Planning P is the visual
model used in ICS/EOC to guide
the incident planning cycle from
initial response through
development of the Incident
Action Plan (IAP) or EOC Action
Plan for each operational
period. It outlines the sequence
of meetings and information
flow—beginning with command
direction and ending with the
operational briefing.
23 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
HOW TO PREPARE &
RESPOND TO DISASTERS
MAKE A GO-BAG FOR EMERGENCIES
24 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
25 Initial Actions
(First 30-60 minutes)
• Confirm EOC Status by checking
with EOC Coordinator or EOC
Director.
• Understand which agencies are
managing response operations.
• Request Executive Briefing
meeting with the EOC Director.
• Be aware of any evacuations,
sheltering, or major safety actions
underway.
• Align with the PIO on messaging.
• Avoid sharing unverified information.
Incident Overview
• What has occurred and
where is the incident
located?
• What areas or populations
are impacted?
• What hazards or risks are
currently present?
Public Information
• What public information has
already been released?
• What is the public information
strategy?
• Are there rumors or
misinformation that need to be
addressed?
Response Operations
• Which agency or agencies are
managing field operations?
• What are the current operational
priorities?
• Are evacuations, shelter
operations, or road closures
underway?
26 Executive Briefings
A meeting between city council and EOC Director (or representative) to clarify information regarding the disaster.
Incident Overview
• What has occurred and where
is the incident located?
• What areas or populations are
impacted?
• What hazards or risks are
currently present?
Public Information
• What public information has already
been released?
• What is the public information
strategy?
• Are there rumors or misinformation
that need to be addressed?
Response Operations
• Which agency or agencies are
managing field operations?
• What are the current operational
priorities?
• Are evacuations, shelter operations,
or road closures underway?
Examples of Questions to Ask
27 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
Governance Decisions &
Emergency Proclamations
• A local emergency may be proclaimed by City Council or City Manager, as specified in ordinance adopted by City Council.
• Proclamation allows city to take certain actions such as:
• Request the Governor to declare State of
Emergency.
• Suspend orders and regulations necessary to
provide for protection of life and property.
• Require the emergency services of any local official
or employee.
• Request state agencies and other jurisdictions to
provide mutual aid.
28 • What happened?
• We don’t know yet.
• We will get back to you
asap.
• What are you doing about it?
• Describe the big picture
without operational
details.
• What does it mean to me?
• Acknowledge the public’s
options and their
recommended actions.
3 Public
Questions
29 • Share verified protective actions, official
closures, shelter info.
• Emphasize community self-reliance for
immediate period when appropriate.
• Stay informed on the City’s Disaster
Response to respond to public concerns.
DOs
• Speculate (cause, timelines, unconfirmed
numbers) or share unverified information.
• Announce evacuations/curfews/etc. unless
part of official release.
• Promise resources, reimbursement,
operational outcomes.
• Step into operational roles.
DON’T
30 Social Media Playbook
• Post only what’s in the official update
from the EOC or directly approved by PIO.
• If you see rumors online: forward to
PIO/JIC or EOC Director representative,
don’t repost.
• Accessibility reminder: plain language,
multilingual routing, captioning where
possible.
31 • You hear problems early
• What to capture:
Who/what/where/how urgent
• Where to route info: the City’s
established intake (EOC Liaison
process)
• What are you doing about it?
• Describe the big picture
without operational details.
• What not to do?
• Personal tasking to
departments, promising
outcomes.
How to
Help
Without
“Doing
Ops”
32 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
DONATIONS AND
VOLUNTEERS
33 HOW TO RESPOND TO
DONATION
REQUESTS,
CONTRIBUTIONS,
AND VOLUNTEERS
34 35
EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
DISASTER ASSISTANCE &
RECOVERY PROGRAMS
36 PROGRAM WHO IT SUPPORTS WHAT IT COVERS
Public Assistance (PA) Governments Debris removal, emergency response, infrastructure
repair
Individual Assistance (IA) Residents Housing support, home repairs, recovery services
California Disaster Assistance
Act (CDAA)
Local Governments State financial assistance for
eligible disaster costs
SBA Disaster Loans Small Business
Administration Declaration;
lower threshold than FEMA
Provides low-interest loans for
homeowners and businesses
to repair or replace property
TYPES OF ASSISTANCE PROGRAMS
37 CITY COUNCIL ACTIVATES IN RECOVERY
38 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
ALAMEDA COUNTY ELECTED
OFFICIAL’S HANDBOOK
39 EOC OPERATIONS:
POSITION-SPECIFIC
TRAINING
• Can you explain…
• I didn’t understand…
• What happens when…
Q&A