DATE: June 2, 2026
TO: Mayor and City Council
FROM: Director of Public Works
SUBJECT Adopt a Resolution Confirming the Report and Special Assessment List Associated with Delinquent Water and Sewer Bills , and Authorizing the Delinquent Charges to Become a Special Assessment Against the Properties If Not Paid by August 1, 2026
RECOMMENDATION
That the City Council adopts the attached resolution (Attachment II) confirming the report and assessment for delinquent water bills and sewer bills and authorizing the delinquent charges to become a special assessment against the properties if not paid by August 1, 2026.
SUMMARY
In November 2012, Council approved collection of delinquent water and sewer service charges by way of special assessments on property tax rolls for property owners that receive only sewer service from the City and from owners of multi -family properties . Currently, there are 82 affected propert ies with a total of $223,306.35 in delinquent charges , which includes $215,473.60 in unpaid sewer and water charges, $ 4,100 in administrative fees to the City and $3,732.75 in administrative fees to Alameda County Assessor’s Offic e, as listed on Attachment III. It is anticipated that the final list of properties and amount of delinquent water and sewer charges will be reduced by the final due date of August 1, 20 26. Recovery of these outstanding charges improves the fiscal health of the Water and Wastewater Operating Funds, which benefits all rate payers.
FISCAL IMPACT
There is no negative fiscal impact to the City as cost recovery occurs through administrative fees. Recovery of these outstanding charges improves the fiscal health of the Water and Wastewater Operating Funds, which benefits all rate payers.
BACKGROUND
The City provides water and sewer services to almost all residents and businesses within the City limits. The exceptions are a small number of properties that receive water service from the East Bay Municipal Utility District or sewer service from Oro Lom a Sanitary District. In addition to in -City customers, Hayward provides sewer service to about 800 “sewer-only” customers, mainly located in unincorporated Alameda County, as well as water or sewer service to other customers outside of City limits. The Hayward Municipal Code states that responsibility for water and sewer bills lies with the person or entity that requested service, i.e., the account holder of record. For sewer-only accounts, however, ultimate responsibility rests with the property owner, regardless of the name on the account.
For accounts that become subject to collection , the most effective measure available to the City is to discontinue water service for unpaid charges. However, the City is unable to shut off water to sewer -only customers since water service is not provided by the City . With respect to multi-family customers, discontinuing water service would leave tenants without water, in most cases through no fault of their own. On November 27, 2012, Council approved ordinances allowing for the collection of delinquent w ater and sewer bills as special assessments on property tax bills. The ordinances apply to accounts that are at least sixty days in arrears as of March 1, 2026, and provide the City with a tool to collect delinquent charges from property owners that receive sewer service only from the City and from owners of multi-family properties. The ordinances are intended for use as a last resort, in addition to remedies that already exist.
DISCUSSION
Delinquent water and sewer service charges that would be placed on the property tax rolls for each customer are comprised of all charges in arrears by sixty days or more as of March 1, 2026, a $50 administrative fee charged by the City, and a 1.7% administrative fee charged by the Alameda County Assessor’s Office.
As of the date of this writing, there are 82 affected accounts that have a total of $223,306.35 in unpaid sewer and water charges, plus an additional $4,100 in administrative fees to the City and $3,732.75 in administrative fees to Alameda County Assessor’s Office, for a total of $223,306.35, as listed on Attachment III. If not paid by August 1, 20 26, the unpaid charges and administrative fees will become a special assessment against the property and will appear on each property owner’s tax bill later this year.
To give the Council a sense of the impact of the ordinance, the first formal letter was sent to 154 account holders, with total delinquent charges of $437,817.87 and, at this time, approximately 60% of the charges were owed by seven customers. The attached list includes 82 account holders , with charges totaling $215,473.60, excluding City and County administrative fees, of which 56% of the charges are owed by t hree customers. This means that $222,344.27, or approximately 51% of the original unpaid charges, has been collected that otherwise may not have been paid.
By comparison, at the same time last year, there were 59 affected accounts with an outstanding balance of $112,179.32, and in the previous year, there were 96 affected accounts with an outstanding balance of $96,571.73, excluding City and County administrative fees.
As seen in previous years, some property owners paid off their delinquent balance after Council action. The final list that will be transmitted to the County Assessor may be smaller than the list provided in Attachment III. The final list transmitted to the County Assessor last year included 47 account holders with an outstanding total balance of $69,121.22, excluding City and County administrative fees.
Staff mailed three formal notices to each affected property owner in March, April, and May.
Property owners were provided with an opportunity to schedule an administrative hearing if they disagreed with the charges or their responsibility for paying them . No requests for hearings were received.
ECONOMIC IMPACT
The properties that are affected by this action are summarized in the following table:
Amount Owed
(Excluding Administrative Fees)
Number of Parcels
Less than $500 28
$500 - $1,000 39
$1,000 - $2,000 4
$2,000 - $10,000 6
More than $10,000 5
Total: $215,473.60 82
To the extent that the City recovers and discourages delinquencies avoiding charge-offs of uncollectable accounts, all rate payers will benefit from slightly lower future rate increase requirements.
STRATEGIC ROADMAP
This agenda item is a routine operational item and does not relate to one of the Council’s Strategic Roadmap.
SUSTAINABILITY FEATURES
There are no direct sustainability features associated with this report.
PUBLIC CONTACT
In addition to the three notices sent directly to property owners, a notice of the City Council’s scheduled confirmation of this report (Attachment IV) will be published once in May and once in July, prior to the August 1, 2026 deadline, in The Daily Review.
NEXT STEPS
The City will continue to accept payments until August 1, 20 26. After that date, the list will be finalized and forwarded to the Alameda County Assessor’s Office by August 7, 2026, in accordance with the County’s schedule.
Prepared by: Michelle Tran, Developmental Review Specialist
Recommended by: Alex Ameri, Director of Public Works
Approved by:
______________________________
Jennifer Ott, City Manager