Hercules City Council
March 25, 2025

City with an emergency phone number where the Contract Manager can be reached outside of normal 3098 business hours. 3099

33.03 Service Supervisor. Contractor shall assign a qualified employee to serve as its Service 3100 Supervisor, to be in charge of the Collection Service within the Service Area and must provide the name 3101 of that person in writing to the Agreement Administrator on or before the Commencement Date, and 3102 thereafter annually before January 1st of each subsequent Calendar Year of the Term, and any other time 3103 Contractor changes the employee serving in that position changes. The Service Supervisor must be 3104 physically located in the Service Area and available to the Agreement Administrator through the use of 3105 telecommunication equipment at all times that Contractor is providing Solid Waste Collection. In the event 3106 the Service Supervisor is unavailable due to illness or vacation, Contractor must designate a substitute 3107 acceptable to the City who shall be available and shall have the authority to act in the same capacity as 3108 the Service Supervisor. 3109

33.04 Key Operations Staff. Contractor shall identify a full-time Key Operations Staff, consisting 3110 at a minimum of: one (1) Operations Manager; one (1) Route Supervisor; one (1) Lead Mechanical 3111 Supervisor; and one (1) Service Recipient Service Supervisor 100% dedicated to the City. Each Key 3112 Operations Staff will provide the following to City Staff: email address, phone number, cell phone number, 3113 and office address. 3114

33.05 Sustainability/Compliance Staff. In accordance with Section 20.01, Contractor shall provide 3115 full-time Sustainability/Compliance Staff, whose primary duties are dedicated to the City. 3116

33.06 Field Personnel. Contractor’s field operations personnel are required to wear a clean 3117 uniform shirt bearing Contractor’s name. Contractor’s employees who normally come into direct contact 3118 with the public, including drivers, must bear some means of individual photographic identification, such as 3119 a name tag or identification card. Each driver of a Collection vehicle must at all times carry a valid California 3120 driver's license and all other required licenses for the type of vehicle that is being operated. 3121

33.07 Labor Certifications. Contractor certifies: (i) it is aware of the provisions of Section 3700 of 3122 the California Labor Code that require every employer to be insured against liability for Workers' 3123 Compensation or to undertake self-insurance in accordance with the provisions of that Code; (ii) in the 3124 performance of the Services, Contractor shall not, in any manner, employ any person or contract with any 3125 person such that any part of this Agreement is performed by such a person as would be subject to the 3126 workers' compensation laws of the State of California unless and until Contractor gives City a certificate 3127 of consent to self-insure or a certificate of Workers' Compensation Insurance Coverage; and (iii) in the 3128 event Contractor hires any subcontractor who has employees to perform any part thereof, then Contractor 3129 shall either require the subcontractor to obtain Workers' Compensation Insurance Coverage, or must 3130 obtain Workers' Compensation Insurance Coverage for the subcontractor's employees. Before 3131 commencing performance under this Agreement, Contractor shall provide to the City evidence of any 3132 Workers' Compensation Insurance Coverage required by or for this Agreement, and all such coverage 3133 shall be endorsed with a waiver of subrogation in favor of City for all work performed by Contractor, its 3134 employees, its agents, and its subcontractors. 3135

33.08 Subcontractors. Contractor shall not subcontract any portion of this Agreement without the 3136 prior written approval of the City Manager. Contractor is fully responsible to City for the performance of 3137 any and all subcontractors, if any, and shall require any subcontractors to maintain all applicable federal, 3138 state, and local licenses required for the work they are assigned to perform. Contractor shall require any 3139 subcontractors performing work in the City to enter into a written contract that requires such subcontractors 3140 to agree they are independent contractors and have no other agency relationship with City. 3141 ARTICLE 34 Exempt Waste 3142

34.01 Contractor is not required to Collect or Dispose of Exempt Waste but may offer such 3143 services. All such Collection and Disposal of Exempt Waste is not regulated under this Agreement, but if 3144 provided by Contractor must be in strict compliance with all Applicable Laws. 3145 ARTICLE 35 Independent Contractor 3146

35.01 In the performance of services pursuant to this Agreement, Contractor is an independent 3147 contractor and not an officer, agent, servant, or employee of City. Contractor will have exclusive control of 3148 the details of the services and work performed, and over all persons performing such services and work. 3149 Contractor is solely responsible for the acts and omissions of its officers, agents, employees, contractors, 3150 and subcontractors, if any. Neither Contractor nor its officers, employees, agents, contractors, or 3151 subcontractors will obtain any right to retirement benefits, Workers Compensation benefits, or any other 3152 benefits which accrued to City employees, and Contractor expressly waives any claim to such benefits. 3153

35.02 Subcontractors. Contractor will require all subcontractors performing work in the City to 3154 enter into a contract containing the provisions set forth in the preceding subsection, in which contract the 3155 subcontractor agrees that Contractor and subcontractor are independent contractors and have no other 3156 agency relationship with City. 3157
ARTICLE 36 Laws to Govern 3158

36.01 The laws of the State of California govern the rights, obligations, duties, and liabilities of 3159 City and Contractor under this Agreement, and governs the interpretation of this Agreement. 3160 ARTICLE 37 Consent to Jurisdiction 3161

37.01 The parties agree that any litigation between City and Contractor concerning or arising out 3162 of this Contract must be filed and maintained exclusively in the Superior Courts of Contra Costa County, 3163 State of California, or in the United States District Court for the Northern District of California to the fullest 3164 extent permissible by law. Each party consents to service of process in any manner authorized by 3165 California law. 3166
ARTICLE 38 Assignment 3167

38.01 No assignment of this Agreement or any right occurring under this Agreement may be 3168 made in whole or in part by Contractor without the express prior written consent of the City. City will have 3169

full discretion to approve or deny, with or without cause, any proposed or actual assignment by the 3170 Contractor. Any assignment of this Agreement made by Contractor without the express written consent of 3171 the City will be null and void and will be grounds for City to declare a default of this Agreement and 3172 immediately terminate this Agreement by giving written notice to Contractor, and upon the date of such 3173 notice this Agreement will be deemed immediately terminated, and upon such termination all liability of 3174 City under this Agreement to Contractor will cease, and City will have the right to call the performance 3175 bond and will be free to negotiate with other contractors for the services that are the subject of this 3176 Agreement. In the event of any assignment approved by City, the assignee must fully assume all the 3177 liabilities of Contractor by way of an assignment and assumption agreement. The sale, assignment, 3178 transfer, or other disposition, on a cumulative basis, of fifty percent (50%) or more of the ownership interest 3179 in Contractor or twenty-five percent (25%) or more of the voting control of Contractor (whether Contractor 3180 is a corporation, limited liability company, partnership, joint venture or otherwise) shall constitute an 3181 assignment for purposes of this Agreement, requiring prior written consent of the City. Further, the 3182 involvement of Contractor or its assets in any transaction or series of transactions (by way of merger, sale, 3183 acquisition, financing, transfer, leveraged buyout, or otherwise), whether or not a formal assignment of this 3184 Agreement, which reduces Contractor’s assets or net worth by twenty-five percent (25%) or more, shall 3185 also constitute an assignment for purposes of this Agreement, also requiring prior written consent of the 3186 City. Transfers to affiliate companies of Contractor that have common ownership shall not be considered 3187 an assignment under the terms of this section. Upon notification to the City of any proposed assignment, 3188 Contractor shall provide to the City a payment of one hundred fifty thousand dollars ($150,000) for the City 3189 to perform its due diligence related to the requested assignment. 3190

38.02 The use of a subcontractor to perform services under this Agreement will not constitute 3191 delegation of Contractor’s duties if Contractor has received prior written authorization from the Agreement 3192 Administrator to subcontract such services and the Agreement Administrator has approved a 3193 subcontractor who will perform such services. Contractor will be responsible for directing the work of 3194 Contractor’s subcontractors, and any compensation due or payable to Contractor’s subcontractor will be 3195 the sole responsibility of Contractor. The Agreement Administrator will have the right to require the removal 3196 of any approved subcontractor for reasonable cause. 3197 ARTICLE 39 Compliance with Laws 3198

39.01 In the performance of this Contractor, Contractor must comply with all Applicable Laws, 3199 including, without limitation, the Hercules Municipal Code. 3200

39.02 City shall provide written notice to Contractor of any planned amendment of the Hercules 3201 Municipal Code that would substantially affect the performance of Contractor’s services pursuant to this 3202 Agreement. Such notice must be provided at least thirty (30) calendar days prior to the City Council’s 3203 approval of such an amendment. Any such amendment that would or does affect Contractor’s services 3204 hereunder shall trigger the requirements of Sections 30.01 and 6.06 of this Agreement. 3205

ARTICLE 40 Permits and Licenses 3206

40.01 Contractor shall obtain, at its own expense, all permits and licenses required by law or 3207 ordinance, and shall maintain same in full force and effect throughout the Term of this Agreement. 3208 Contractor must provide proof of such permits, licenses, or approvals and must demonstrate compliance 3209 with the terms and conditions of such permits, licenses, and approvals upon the request of the Agreement 3210 Administrator. 3211

40.02 The Contractor must procure and maintain a valid City Business License throughout the 3212 Term of the Agreement. 3213
ARTICLE 41 Ownership of Written Materials 3214

41.01 Contractor hereby grants City a non-exclusive license to all reports, documents, brochures, 3215 public education materials, and other similar written, printed, electronic, or photographic materials 3216 developed by Contractor at the request of City or as required under this Agreement and intended for public 3217 use, without limitation or restrictions on the use of such materials by City. This Article 41does not apply to 3218 ideas or concepts described in such materials and does not apply to the format of such materials. 3219 ARTICLE 42 Waiver 3220

42.01 Waiver by City or Contractor of any breach for violation of any term, covenant, or condition 3221 of this Agreement will not be deemed to be a waiver of any other term, covenant, or condition or any 3222 subsequent breach for violation of the same or of any other term, covenant, or condition. The subsequent 3223 acceptance by City of any fee, tax, or any other monies which may become due from Contractor to City 3224 will not be deemed to be a waiver by City of any breach for violation of any term, covenant, or condition of 3225 this Agreement. 3226
ARTICLE 43 Prohibition Against Gifts 3227

43.01 Contractor represents that Contractor is familiar with City’s prohibition against the 3228 acceptance of any gift by a City officer or designated employee. Contractor may not offer any City officer 3229 or designated employee any gifts prohibited by the City. 3230 ARTICLE 44 Point of Contact 3231

44.01 The day-to-day dealings between Contractor and City will be between Contractor and the 3232 Agreement Administrator. 3233
ARTICLE 45 Notices 3234

45.01 Except as provided in this Agreement, whenever either party desires to give notice to the 3235 other, it must be given by written notice addressed to the party for whom it is intended, at the place last 3236 specified, and to the place for giving of notice in compliance with the provisions of this Section. For the 3237 present, the parties designate the following as the respective persons and places for giving of notice: 3238

As to the City: 3239
________________ 3240
________________ 3241
________________ 3242
As to the Contractor: 3243
________________ 3244
________________ 3245
________________ 3246

45.02 Notices given by personal delivery shall be effective immediately. Notices given by mail 3247 shall be deemed to have been delivered forty-eight (48) hours after having been deposited in the United 3248 States mail. Changes in the respective address to which such notice is to be directed may be made by 3249 written notice. 3250

45.03 Notice by City to Contractor of a Collection or other Service Recipient problem or complaint 3251 may be given to Contractor orally by telephone at Contractor’s local office with confirmation sent to 3252 Contractor through the Customer Service System by the end of the Workday. 3253 ARTICLE 46 Transition to Next Contractor 3254

46.01 In the event Contractor is not awarded an extension or new contract to continue to provide 3255 Solid Waste Collection following the expiration or early termination of this Agreement, Contractor will 3256 cooperate fully with City and any subsequent contractors to assure a smooth transition of services 3257 described in this Agreement. Such cooperation will include, but not be limited to, transfer of non-3258 confidential ; routing information, route maps, , and list of Service Recipients; providing a complete 3259 inventory of all Collection Containers; providing adequate labor and equipment to complete performance 3260 of all Solid Waste Collection required under this Agreement;, ; coordinating Collection of Materials set out 3261 in new Containers if new Containers are provided for a subsequent Agreements; and providing other 3262 reports and data required by this Agreement. 3263
ARTICLE 47 Contractor’s Records 3264

47.01 Contractor shall keep and preserve, during the Term of this Agreement, full, complete, and 3265 accurate financial and accounting records, pertaining to cash, billing, and disposal transactions for the 3266 franchise area, prepared on an accrual basis in accordance with generally accepted accounting principles. 3267 These records and reports are necessary for the City to properly administer and monitor the Agreement 3268 and to assist the City in meeting the requirements of the Act. The Contractor shall keep and preserve, 3269 during the Term of this Agreement, and for a period of not less than four (4) years following expiration or 3270

other termination hereof or for any longer period required by law, full, complete, and accurate records as 3271 indicated in the Agreement. 3272

47.02 Any records or documents required to be maintained pursuant to this Agreement must be 3273 made available for inspection or audit at any time during regular business hours, upon written request by 3274 the Agreement Administrator, the City Attorney, City Auditor, City Manager, or a designated representative 3275 of any of these officers. Copies of such documents will be provided to City electronically, available to City 3276 for inspection at the local Contractor office, or available to City for inspection at an alternate site if mutually 3277 agreed upon. 3278
A. Contractor acknowledges that City is legally obligated to comply with the California 3279 Public Records Act (“CPRA”). City acknowledges that Contractor may consider certain records, reports, or 3280 information contained therein (“Records”) which Contractor is required to provide to City under this 3281 Agreement to be of a proprietary or confidential nature. In such instances, Contractor will inform City in 3282 writing of which records are considered propriety or confidential and shall identify the statutory exceptions 3283 to disclosure provided under the CPRA that legally permit non-disclosure of the Records. At such time as 3284 City receives a request for records under the CPRA or Federal Freedom of Information Act (“FOIA”), or a 3285 subpoena or other court order requesting disclosure of the Records, City will notify Contractor of the request, 3286 subpoena, or order and of City’s obligation and intent to provide a response within ten (10) calendar days. 3287 Contractor shall within five (5) calendar days either: (i) consent in writing to the disclosure of the Records; 3288 or (ii) seek and obtain, at Contractor’s sole cost and expense, the order of a court of competent jurisdiction 3289 staying or enjoining the disclosure of the Records. If Contractor fails to respond within the timeframe 3290 stipulated, then City may proceed to disclosure the Records, in which event Contractor agrees, waives, and 3291 releases City of any liability for the disclosure of the Records. In the event Contractor seeks a court order to 3292 stay or enjoin the disclosure of the Records, Contractor agrees to indemnify, defend, and hold harmless the 3293 City, its Council, elected and appointed board or commission members, officers, employees, volunteers, and 3294 agents (collectively, "Indemnitees") from and against any and all loss, liability, penalty, forfeiture, claim, 3295 demand, action, proceeding, or suit in law or equity of any and every kind and description, whether judicial, 3296 quasi-judicial, or administrative in nature, arising or resulting from or in any way connected with the subject 3297 CPRA, FOIA request, or subpoena for the Records. This indemnity obligation shall survive the expiration or 3298 termination of this Agreement. 3299

47.03 Where City has reason to believe that such records or documents may be lost or discarded 3300 in the event of the dissolution, disbandment, or termination of Contractor’s business, City may, by written 3301 request or demand of any of the above-named officers, require that custody of the records be given to City 3302 and that the records and documents be maintained in City Hall. Access to such records and documents 3303 will be granted to any party authorized by Contractor, Contractor’s representatives, or Contractor’s 3304 successor-in-interest. 3305

47.04 Failure to Keep and Preserve Records. The refusal of Contractor to keep and preserve any 3306 of the records required shall be deemed a material breach of this Agreement and shall subject Contractor 3307 to all remedies, legal or equitable, which are available to City under this Agreement or otherwise. 3308

ARTICLE 48 Entire Agreement 3309

48.01 This Agreement and the attached Exhibits constitute the entire Agreement and 3310 understanding between the parties, and the Agreement will not be considered modified, altered, changed, 3311 or amended in any respect unless in writing and signed by the parties. 3312 ARTICLE 49 Severability 3313

49.01 If any provision of this Agreement or the application of it to any person or situation is to any 3314 extent held invalid or unenforceable, the remainder of this Agreement and the application of such 3315 provisions to persons or situations other than those as to which it is held invalid or unenforceable, will not 3316 be affected, will continue in full force and effect, and will be enforced to the fullest extent permitted by law. 3317 ARTICLE 50 Right to Require Performance 3318

50.01 The failure of City at any time to require performance by Contractor of any provision of this 3319 Agreement will in no way affect the right of City thereafter to enforce same. Nor will waiver by City of any 3320 breach of any provision of this Agreement be taken or held to be a waiver of any succeeding breach of 3321 such provision or as a waiver of any provision itself. 3322 ARTICLE 51 All Prior Agreements Superseded 3323

51.01 This Agreement incorporates and includes all prior negotiations, correspondence, 3324 conversations, agreements, and understandings applicable to the matters contained in this Agreement, 3325 and the parties agree that there are no commitments, agreements, or understandings concerning the 3326 subject matter of this Agreement that are not contained in this document. Accordingly, it is agreed that no 3327 deviation from the terms of this Agreement will be predicated upon any prior representations or 3328 agreements, whether oral or written. 3329
ARTICLE 52 Headings 3330

52.01 Headings in this document are for convenience of reference only and are not to be 3331 considered in any interpretation of this Agreement. 3332 ARTICLE 53 Exhibits 3333

53.01 Each Exhibit referred to in this Agreement forms an essential part of this Agreement. Each 3334 such Exhibit is a part of this Agreement, and each is incorporated by this reference. In the event of any 3335 conflicts between this Agreement and the Exhibits, then this Agreement shall take priority. 3336 ARTICLE 54 Attorney’s Fees 3337

54.01 If litigation is brought by a party in connection with this Agreement, the prevailing party will 3338 be entitled to recover from the opposing party all costs and expenses, including reasonable attorneys’ 3339

fees, incurred by the prevailing party in the exercise of any of its rights or remedies under this Agreement 3340 or the enforcement of any of the terms, conditions, or provisions of this Agreement. 3341 ARTICLE 55 Commencement Date 3342

55.01 This Agreement will become effective when it is properly executed by City and Contractor, 3343 and Contractor will commence Solid Waste Collection under this Agreement as of July 1, 2025. 3344 3345
IN WITNESS WHEREOF, City and Contractor have executed this Agreement on the respective date(s) 3346 below each signature. 3347
CITY OF HERCULES CONTRACTOR 3348
A General Law City 3349
By: ________________________ By: ________________________ 3350 3351
3352
Title: _______________________ By: _____________________________ 3353 President 3354
3355
ATTEST: ____________________ By: __________________________ 3356 City Clerk 3357
APPROVED AS TO FORM 3358
City Attorney _____________________________ 3359
Secretary 3360
By: _________________________ 3361
3362
2025 City 7/1/2025 2025 7/1/2025
Goodwill Bulky Item Waste Combined *Rate Stab Combined
Discount Rate Program Maximum Rate Fund Monthly Total
20-gallon 2.62 1.40 38.05 -2.04 36.01
35-gallon -0.50 2.62 2.08 39.48 -2.12 37.36
35-gallon Sr. -0.45 2.62 2.03 37.48 -2.12 35.36
65-gallon 2.62 3.79 67.27 67.27
95-gallon 2.62 5.60 94.78 94.78
* Estimated rate stabilization fund of $243K offset rates over 18 months.

Bin
Size 1 2 3 4 5
1 Yard 327.10 559.45 792.02 1,024.39 1,256.95
2 Yard 522.91 937.10 1,351.24 1,765.41 2,179.37
3 Yard 703.40 1,285.43 1,866.92 2,448.41 3,029.93
4 Yard 875.78 1,618.33 2,360.68 3,103.03 3,845.31
5 Yard 1,043.81 1,943.89 2,843.73 3,743.81 4,643.67 6 Yard 1,209.46 2,265.70 3,322.43 4,378.91 5,435.63 7 Yard 1,373.55 2,586.67 3,800.02 5,013.14 6,226.25 7/1/2025 Commercial Collection Service Rates
Times per Week

CITY OF HERCULES

RESIDENTIAL RATES
EFFECTIVE JULY 1, 2025

15-Year Term
Rate Per Haul
MSW, Miscellaneous Trash, C&D, Green Waste, Wood, Dirt, Concrete, Cardboard, Metal 2025
Box Size Total Rate
10 Yard 644.83
14 Yard 715.40
20 Yard 759.20
30 Yard 821.25
40 Yard 907.63
Additional
Pickup
Size
1 yd $116.78
2 yd $183.98
3 yd $247.54
4 yd $309.15
5 yd $369.73
6 yd $429.77
7 yd $489.42
35 gal $14.31
65 gal $28.62
95 gal $42.94
RATE
$42.79
$11.30
$11.23
$81.78
$37.09
$116.78
$14.31
Overage Fee - Per Yard $116.78
$348.45
$128.49
$49.77
$38.03
Same as pull rate

CITY OF HERCULES
RATE
Carryout Fee
Box Wash
Bin Wash (1-7 yd)
Cart Wash
7/1/2025 INDUSTRIAL ROLL-OFF SERVICE RATES
Plus disposal rate (per ton)
Lock Replacement
Dry Run (Industrial Box)

SPECIAL SERVICES/ANCILLARY

CHARGES
Contamination - Per Cart
Overage Fee - Per Cart
Contamination - Per Yard
Cart Replacement
Additional Cart - Recy/Organic
Service
Return Trip

3366
This page was deliberately left blank.

3367
3368 This page was deliberately left blank.

Exhibit 2 3369
List of City Cans 3370
3371
City Cans. 3372
3373
Park Square Stone Cans
Round
Stone
Mesh
Cans
Steel
Cans Double Cans
Refugio Valley Park 15 13
Tennis Park 4
Ohlone Park 6
Hanna Ranch 6 3 2
Beachnut Park 1
Woodfeild Park 4
Railroad Park 2
Duck Pond Park 2 5
Frog Pad Park 2
Tushima Park 4
Victoria Park 2 6 1
Foxboro Park 12 2
Swim Center 3 1
Library 1 1
Heritage Garden 2
Park And Ride 6
BayFront BLVD 4
Refugio Valley Road 10
Total 62 4 20 27 7
120 3374
3375
3376

Exhibit 3 3377
Collection Container Specifications 3378
Cart Specifications.

All new or replacement Carts must be manufactured with a minimum twenty percent (20%) post-consumer recycled material content and come with a ten (10) year warranty against defects.

Carts must be constructed with material that resists deterioration from ultraviolet radiation and be incapable of penetration by household pets or small wildlife when lids are fully closed.

Contractor must provide Carts having an approximate volume of 20, 32, 64, and 96 gallons. Actual cart volume may vary by +/- 10% depending on manufacturer.

Carts must include wheels and handles that accommodate ease of movement by able- bodied persons, have heavy duty wheels, have attached hinged lids, and be designed to be resistant to inadvertent tipping due to high winds.

Carts must include lids that continuously overlap the Cart body so as to prevent the intrusion of rainwater and minimize odors. The lids should be of a design and weight so as to prevent the Cart body from tilting backward when flipping the lid open.

Carts must be capable of bein g lifted into the Collection Vehicl e without damage or distortion under normal usage.

Carts must be hot-stamped, embossed, or labeled/decaled with the company name, a unique identification number (i.e., a serial number for carts), weight limit, images of the type of materials to be Collected, and a QR code that links to the Recycling education landing page within the Contractor’s City-specific website for the City. All Carts shall also contain instructions for proper usage. If any of the above is accomplished via labels or decals, such labels or decals must be maintained and/or replaced as necessary throughout the Term to maintain a near new appearance. Decals/labels showing types of materials Collected in each Cart must be replaced annually.

Cart and lids must meet all applicable colors and labeling specifications as set forth by CalRecycle (i.e., blue = Recyclable Materials, black/ = Garbage, green = yard waste/mixed Organic Waste, green= Food Waste or other color standards as determined by CalRecycle prior to the start of this Agreement) by the year 2036; in the intervening years, brown Garbage carts may remain in use.

Bin Specifications.

Bins must be constructed of heavy metal or heavy plastic and must be watertight, well painted, in good condition, and without rust or dents.

Wheels, forklift slots, and other appurtenances which are designed for movement, loading, or unloading of the Container, must be maintained in good repair.

Contractor must provide Bins having an approximate volume of 1, 2, 3, and 4 cubic yards.

Bins must have the name and phone number of Contractor on the exterior so as to be visible when the Bin is placed for use.

Each Bin must be labeled with a listing of materials that may and may not be placed in a particular Bin type, as well as a QR code that links to the Recycling education landing page within the Contractor’s City-specific website for the City, and each Bin must include a conspicuous warning: “Not to be used for the disposal of hazardous, electronic, or universal waste.” Bins must be labeled in English and Spanish.

Bid lids must be constructed of metal or heavy plastic, so as to minimize the intrusion of rainwater and minimize odors. Locking bins will be provided upon request at the Maximum Service Rate set forth in Exhibit 1.

Bins must be capable of being lifted into the Collection Vehicle without damage under normal usage.

Bin lids must meet all applicable colors and labeling specifications as set forth by CalRecycle (i.e., blue = Recyclable Materials, black/ = Garbage, green = yard waste/mixed Organic Waste Food Waste or other color standards as determined by CalRecycle prior to the start of this Agreement) by January 1, 2037.

Roll-off Container Specifications.

Roll-off Container specifications shall be the same as Bin specifications. Roll-off Containers shall be provided in sizes 10, 20, 30, and 40 cubic yards. Compactors shall be available in sizes 10, 20, 35, and 40 cubic yards. Contractor is obligated to provide covers for Roll-Off Containers upon Customer request.

Containers End of Life
Collection Containers must be recycled at the end of their useful life.

Containers Purchase
Contractor shall report all new Carts and Bins purchased pursuant to this Agreement to its address within the City and shall report all purchases of Carts and Bins under this Agreement as attributable to the City for sales tax purposes.
3379

Exhibit 4 3380
RESERVED 3381
3382

Exhibit 5 3383
Administrative Charges and Penalties 3384
All dollar figures stated below shall increase annually by the CPI Adjustment Calculation in Section 3385

6.03.1. 3386
Item Amount if Not Cured
in 30 Days
If Cured in 30
Days
a. Failure to respond to each complaint within three (3) Work Days of receipt of complaint. $100 per incident per Service Recipient. b. Failure to maintain call center hours as required by this Agreement. $100 per day. -0-
c. Failure to submit to City all reports by the deadlines required under the provisions of this Agreement. $100 per day. -0- d. Failure to include all parts of quarterly and annual reports specified in Sections 22.02 and 22.05 in the submitted
report
$100 per day. -0-
e. Failure to submit to City all payments by the deadlines required under the provisions of this Agreement.
1% of the total amount due if fees are 1
– 10 days late; and 10% of the total
amount due if fees are more than 10
days late.
f. Failure for Collection Container to be compliant with specifications of Exhibit 4.
$50.00/each Collection
Container not
compliant.
-0-
g. Failure for Collection Container to be compliant with SB 1383 labeling requirements.
$50.00/each Collection
Container not
compliant.
-0-
h. Failure to display Contractor’s name and on Collection Vehicles.
$100 per incident per
day. -0-
i. Failure to Collect a missed collection Container by close of the next Work Day upon notice to Contractor, that
exceeds twenty (20) in any Calendar Year.
$1,000 per Calendar
year, plus $10 per
incident per day.
-0-
j. Failure to repair or replace damaged Containers within the time required by this Agreement, that exceeds twenty (20) in any Calendar year.
$1,000 per Calendar year, plus $10 per
incident per day.
k. Failure to maintain collection hours as required by this Agreement. $100 per day. -0-

Item Amount if Not Cured
in 30 Days
If Cured in 30
Days
l. Failure to have Contractor personnel in Contractor-
provided uniforms.
$25 per day per
employee. -0-
m
.

Failure of Contractor to follow Recyclable Materials and Organic Waste Contamination and Overage procedures
as set forth under Section 5.07.
$100/day for failure to
implement correction
plan.

Submit for
approval to
City and
implement
plan of
correction to
City within 30
days.
n. Failure of Contractor to provide proof of performance bond as required by this Agreement Agreement Default $500 per day o. Failure of Contractor to provide proof of insurance as required by this Agreement Agreement Default $500 per day p. Failure to Collect holiday trees on Collection Days. $25 per day. -0- q. Failure to commence service to a new Service Recipient within seven (7) days after order. $150 per day -0-
r. Failure to initially respond to a Service Recipient
complaint within one (1) business day.
$50.00 per failure to
resolve customer
complaint or request
-0-
s. Failure to Perform Public Education and Outreach Tasks $100 per incident per day. -0-
3387
3388
3389
Exhibit 6
Customer Service Plan- Hercules

1. Overview
When fielding a customer request, CSRs immediately access the customer’s account information in Republic’s customer management system, InfoPro. Republic owns the InfoPro application and continues to invest in it. When a new technology must be integrated, Republic’s IT team makes the necessary modifications. CSRs can access all pertinent customer information through InfoPro, including service address, pick-up day, rate, service level, and a complete history of service requests and resolutions. ▪
After determining the customer need, the CSR inputs all required information into the customer’s permanent file history and, if necessary, generate an on-line automated work order. ▪
If the inquiry is simply for information or clarification about Republic programs, the CSR will answer the question and close the file.
▪
If the request requires action on the part of Republic, a work order will be generated for the appropriate department to address, end the telephone call, and produce an online work order in InfoPro, that must be closed out within two (2) days.

When customers contact Republic through the My Resource web portal or mobile application, the process is automated, and information is immediately and directly sent to the proper department for prompt handling.

Each time a customer contacts Republic, inquiries and concerns are entered into InfoPro, including date, time, customer name, address, and the nature, date and manner of the resolution is also logged and sent to Drivers and Supervisors. Dispatch monitors all work orders requiring driver action. Upon receipt of a work order requiring same-day completion, a special alert is generated, and the appropriate driver is instructed as to what is needed to complete the order. In addition, each driver verbally contacts dispatch prior to completion of their assigned route to ensure all outstanding requests are fulfilled prior to returning to the operations facility.

Republic Route Supervisors spend the majority of their time working in their assigned area(s), which enables them to meet drivers at the customer location to ensure quick, permanent resolution. Drivers document completion of all same-day service orders in the system.

Common customer requests and concerns are tracked and reported by Republic business unit company- wide, which has resulted in an exceedingly high level of customer service.

2. Service Recipient Billing
· Residential customers are billed quarterly, while Commercial and Industrial customers are billed monthly.
· The initial step for the CSR is to confirm the customer's name, service address, and reason for inquiry. After listening to and stating the reason(s) for the customer call, the CSR can assist in addressing and resolving their needs. Common billing inquiries may include but are not limited to, requests for

cart/container size increase or decrease, service day increase or decrease changes, customer new starts, or stopping service.
· When and if billing disputes arise, CSRs are trained to actively listen and understand the customer concern, review the invoice, and investigate and gather supporting relevant information to successfully resolve the customer's concern.
• In the spirit of a one-call resolution, the customer's concern is typically resolved at that time. If a situation requires escalation to the Customer Service Manager, they will immediately and professionally attempt to resolve the issue to the customer's satisfaction.

3. Technology Network
Our phone systems are modern and sufficient to handle all calls from the City of Hercules customers. As the incumbent, our existing website will be updated to include all changes selected by the city.

4. Staffing Levels
There are approximately 7,152 service accounts in the City of Hercules service area. Our highly trained, engaged, and dedicated CSR team ensures an excellent customer experience with limited average wait time of only .19 second speed of telephone call answer (ASA)--below the national industry standard and exemplifying our commitment to exceed customer expectations.

5. Payment Programs
Modern day customer service is about customer options and simple solutions. Newer generations expect web-based and mobile app-based abilities to self-serve simple needs at any time of the day or night.

Certainly, more complex topics may still require person-to-person interaction, but a vast majority of customer service contacts in this industry are topics that can be self-served. For this reason, Republic Services has invested to create state-of-the-website and mobile app. Our customers now can reach us 24/7 via our website, www.republicservices.com/municipality/wccc-ca.com, or via our Republic Services mobile app. Our self-service options are designed to improve overall response time, enabling resolutions to simple customer inquiries and needs anytime, anywhere with the least amount of customer inconvenience as possible. Through our website and mobile app customers can:
▪ Pay their bill
▪ Schedule an extra pick up
▪ Discover new services
▪ Receive weather and holiday service updates
▪ Sign up for autopay and paperless billing
▪ Submit inquiries or complaints

▪ “Track My Truck” where customers can see where a truck is currently located on route. ▪ Service alerts to notify residents or businesses of changes or delays. Alerts such as blocked containers will provide a notification with a photo uploaded to the app.

Exhibit 7
Collection Service Operations Plan
Republic Services’ continued growth and extensive experience in Collection programs and Diversion have situated the company in a position to ensure that necessary resources will be available during the transition period and contract term.

1. Vehicles
Collection Vehicles
Industrial
Truck # TYPE YEAR EsƟmated
Useful Life FUEL Make/Model Size Axles GVWR Turning
Radius
Decibels
Maximum
Load
Capacity
3425 Roll-Off 2020 8 Renewable PETERBILT N/A 3 55000 42' at 90 deg 85-95 db 10.5 Tons 3426 Roll-Off 2020 9 Renewable PETERBILT 3 55000 42' at 90 deg 85-95 db 10.5 tons 3427 Roll-Off 2020 9 Renewable PETERBILT N/A 3 55000 42' at 90 deg 85-95 db 10.5 Tons 3428 Roll-Off 2019 9 Renewable PETERBILT N/A 3 55000 42' at 90 deg 85-95 db 10 .5Tons 3429 Roll-Off 2020 9 Renewable PETERBILT N/A 3 55000 42' at 90 deg 85-95 db 10 .5Tons 3430 Roll-Off 2020 9 Renewable PETERBILT 3 55000 42’ at 90 deg 85=95 db 10.5 Tons 3431 Roll -Off 2021 9 Renewable PETERBILT 3 55000 42’ at 90 deg 85-95 db 10.5 tons 3432 Roll-Off 2021 10 Renewable PETERBILT 3 55000 42’ at 90 deg 85-95 db 10.5 tons 3433 Roll-Off 2022 10 Renewable PETERBILT 3 55000 42’ at 90 deg 85-95 db 10.5 tons Commercial
TRUCK TYPE YEAR EsƟmated
Useful Life FUEL Make/Model Size Axles GVWR Turning
Radius
Decibels
Maximum
Load
Capacity
1217 FL 2018 6 Renewable PETERBILT 40 CY 4 55000 42’ at 90 deg 85-95 db 11 tons 1218 FL 2017 5 Renewable PETERBILT 40 CY 4 55000 42’ at 90 deg 85=95db 11 tons 1219 FL 2018 6 Renewable PETERBILT 40CY 4 55000 42’ at 90 deg 85-95 db 11 tons 1220 FL 2018 6 Renewable PETERBILT 40 CY 4 55000 42' at 90 deg 85-95 db 11 Tons 1221 FL 2018 6 Renewable PETERBILT 40 CY 4 55000 42' at 90 deg 85-95 db 11 Tons 1221 FL 2020 8 Renewable PETERBILT 40 CY 4 55000 42' at 90 deg 85-95 db 11 Tons 1222 FL 2020 8 Renewable PETERBILT 40 CY 4 55000 42' at 90 deg 85-95 db 11 Tons 1223 FL 2022 10 Renewable PETERBILT 40 CY 4 55000 42' at 90 deg 85-95 db 11 Tons 1224 FL 2019 7 Renewable PETERBILT 40 CY 4 55000 42' at 90 deg 85-95 db 11 Tons 1227 FL 2024 10 Renewable PETERBILT 40 CY 4 55000 42' at 90 deg 85-95 db 11 Tons 1228 FL 2024 10 Renewable PETERBILT 40CY 4 55000 42’ at 90 deg 85-95 db 11 tons ResidenƟal
TRUCK TYPE YEAR EsƟmated
Useful Life FUEL Make/Model Size Axles GVWR Turning
Radius
Decibels
Maximum
Load
Capacity
2169 ASL 2015 2 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 tons 2171 ASL 2015 2 Renewable PETERBILT 31Cy 4 57500 42' at 90 deg 85-95 db 11 tons 2172 ASL 2015 2 Renewable PETERBILT 31CY 4 57500 42' at 90 deg 85-95 db 11 tons 2173 ASL 2018 4 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2174 ASL 2019 4 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2175 ASL 2019 4 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2176 ASL 2019 4 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2177 ASL 2019 4 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2185 ASL 2020 5 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2186 ASL 2020 5 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2187 ASL 2020 5 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2188 ASL 2020 5 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2189 ASL 2019 5 Renewable PETERBILT 31CY 4 57000 42' at 90 deg 85-95 db 11 tons 2190 ASL 2020 8 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2191 ASL 2020 8 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons

2192 ASL 2020 8 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2193 ASL 2021 9 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2194 ASL 2021 9 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2195 ASL 2021 9 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2196 ASL 2021 9 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2197 ASL 2021 9 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2198 ASL 2021 9 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2199 ASL 2023 11 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2400 ASL 2023 11 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2326 REL 2006 2 Renewable PETERBILT 28CY 3 55000 42’ at 90 deg 85-95 db 9 tons 2330 REL 2007 3 Renewable PETERBILT 28CY 3 55000 42’ at 90 deg 85-95 db 9 tons 2331 REL 2007 3 Renewable PETERBILT 28CY 3 55000 42’ at 90 deg 85-95 db 9 tons 2336 REL 2012 2 Renewable ford 8CY 2 NA 85-95 db 6 tons 2440 ASL 2023 11 Renewable PETERBILT 31CY 4 57500 42’ at 90 deg 85-95 db 11 tons 2401 ASL 2023 11 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2402 ASL 2023 11 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2403 ASL 2023 11 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2404 ASL 2023 11 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2405 ASL 2024 11 Renewable PETERBILT 31 CY 4 57500 42’ at 90 deg 85-95 db 11 tons 2406 ASL 2024 11 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 Tons 2407 ASL 2024 11 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 tons 2408 ASL 2024 11 Renewable PETERBILT 31 CY 4 57500 42' at 90 deg 85-95 db 11 tons 2409 ASL 2024 11 Renewable PETERBILT 31CY 4 57500 42' at 90 deg 85-95 db 11 tons 2410 ASL 2024 11 Renewable PETERBILT 31CY 4 57500 42' at 90 deg 85-95 db 11 tons 2411 ASL 2024 11 Renewable PETERBILT 31CY 4 57500 42' at 90 deg 85-95 db 11 tons 2337 REL 2012 2 Renewable Izuzu 8 CY 2 29000 NA 85-95 db 6 tons 2338 REL 2015 5 Renewable Izuzu 8 CY 2 29000 NA 85-95 db 6 tons 2346 REL 2018 6 Renewable PETERBILT 28 CY 3 51500 42' at 90 deg 85-95 db 8 Tons 2347 REL 2021 9 Renewable PETERBILT 28 CY 3 51500 42' at 90 deg 85-95 db 8 Tons 2348 REL 2024 12 Renewable PETERBILT 28 CY 4 55000 46.5 deg. 85-95 db 9 tons 2349 REL 2024 12 Renewable PETERBILT 28 CY 4 55000 46.5 deg. 85-95 db 9 Tons 2350 REL 2024 12 Renewable PETERBILT 28 CY 4 55000 46.5 deg. 85-95 db 9 Tons 2351 REL 2024 12 Renewable PETERBILT 28 CY 4 55000 46.5 deg. 85-95 db 9 Tons 2352 REL 2024 12 Renewable Izuzu 8 CY 2 29000 na 85-95 db 6 tons a) Vehicle Specifications:

The requested vehicle specifications are identified below.

Fuel
Type Size # of
Axles GVWR Capacity # of Collection
Compartments
Side Loader Bio
Fuel 31 4 57,500 10 1
Front Loader Bio
Fuel 40 4 55,000 10 1
Scout Truck Bio
Fuel 8 2 10,800 2 1
Flat Bed Bio
Fuel 12 ft 2 10,600 n/a 1
Rear Loader Bio
Fuel 28 3 54,500 8 1

b) Reduction of Air Emissions and Wear & Tear on City Streets All collection vehicles are in compliance with CARB’s low carbon alternative fuel regulations Consistently well-maintained collection vehicles greatly cut emissions (and noise), and optimized routes reduce vehicle miles traveled and street wear and tear. Republic has partnered with its equipment manufacturers to design vehicles that have increased carrying capacity, which minimizes trips to the transfer station, reducing vehicle miles traveled. c) Vehicle Technology: With Republic’s RISE application, Republic driver and truck locations are reported at regular time and distance intervals, providing the operations team with the whereabouts and situational awareness of the fleet and all routes during the day. Additionally, Republic utilizes geo-fencing capabilities, to set geographic boundaries for routes, which trigger alerts when vehicles cross a defined geo-fence border. This assists operation team members in determining whether drivers are on pace for on-time route completion, or whether additional support must be dispatched due to unforeseen circumstances. d) Vehicle Maintenance Program: Republic’s fleet of vehicles undergoes the most extensive preventive maintenance procedures in the industry, which leads to a safer, more efficient, and environmentally sound collection process. Company vehicles undergo rigorous preventive maintenance procedures and comprehensive pre- and post-trip inspections which exceed industry standards to ensure the highest level of performance and safety while on route and minimal downtime.
e) Vehicle Maintenance Schedule: Republic’s reporting system for tracking vehicle maintenance, vehicle performance, and adherence to company policies relative to such is called Dossier, which enables Republic to produce weekly reports that are used by the Fleet Maintenance Manager to monitor performance and take appropriate action steps when necessary to enforce compliance with Company policy and procedure. Some of the maintenance-related reports the Dossier system produces, and which are also covered in weekly maintenance and operations meetings are:
▪ Maintenance Cost per Vehicle Report (with high-cost trucks noted) ▪ Road Call Report
▪ Towing Report
▪ Drive Compliance and Error Report
▪ Mechanic Productivity Report
▪ Fuel and Meter Report
▪ System Code Spreadsheet Report
▪ Preventive Maintenance (PM) Report (with overdue PM sub-report)

2. Containers
a. Sufficiency of Capacity: We have a durable process in place to ensure the availability of collection containers that are SB 1383 compliant for our customers.

Container Dimensions
Container Height Width Depth
20 Gallon Cart 36.2” 19.8” 26.0”
32 Gallon Cart 36.5” 19.8” 26.3”
64 Gallon Cart 41.5” 24.5” 27.5”
96 Gallon Cart 43.2” 28.0” 32.1”
1 Cubic Yard Bin 41.0” 72.0” 24.0”
2 Cubic Yard Bin 41.5” 72.0” 34.5”

3 Cubic Yard Bin 50.5” 72.0” 41.5”
4 Cubic Yard Bin 57.0” 72.0” 50.5”
6 Cubic Yard Bin 57.0” 72.0” 80.0”
7 Cubic Yard Bin 57.0” 72.0” 81.0”
b. Bin Enclosures and Limited Space: During the assessment, we will identify bin locations and access paths that allow for safe, convenient service. Right-sizing service levels can increase waste diversion, improve collection productivity, and lead to reduced costs for customers. d. Container Appearance: Republic takes pride in the appearance of its equipment. The condition of all containers is audited annually, on a rolling basis, and scheduled for replacement as needed. Containers that require repairs or maintenance will be delivered to Republic’s local container repair facility in Richmond. e. Container Durability: The containers listed above are suitable for all customers.

In the event of a customer’s space limitations, we can provide and have demonstrated the ability to offer optional services to meet the customer’s needs. 1) Automated Carts: A weekly Bundled SFD Solid Waste Collection Service system with one (1) 20,32,65,95-Gallon Black Garbage Cart, one (1) 65-Gallon Blue Recyclable Materials Cart, and one (1) 65-Gallon Green Organic Waste Cart as part of the base SFD Solid Waste Collection Service.
2) Commercial Bins: Republic Services will assist commercial and multi-family customers in achieving compliance with existing and new regulations through personalized outreach and recycling technical assistance to optimize recycling and organic service levels. This includes the continued implementation of a properly signed and colored three-container system. Please refer to the Education and Outreach section for information pertaining to education and outreach efforts, both during transition, and ongoing.

As the incumbent, Republic Services will continue to offer solid waste, recycling, and organic collection services with a variety of collection container sizes and service frequencies to meet single-family, multi-family and commercial community needs, up to six days per week. Collections will be conducted in the following container sizes: 32-, 64 and 96-gallon carts; 1- to 7- yard front load bins; 1–2-yard rear load bins: for recyclable materials, MSW, and green/food waste organics.

Being the incumbent in Hercules we have already implemented SB 1383 compliant programs which make our evaluation process immensely easier to accommodate each property with the proper size containers and ensure that each customer maximizes the City’s participation goals.

3. Route Operations: Successful collection operations begin with a skillful operations supervisor who knows the business as well as your community. Your Republic Services local operations manager is responsible for the day-to-day collection operations, including development and evaluation of routing (in conjunction with the general manager), training and oversight of drivers, and implementation and enforcement of safety procedures. a) Advantages to Collection Vehicles Chosen: All collection vehicles are in compliance with CARB’s low carbon alternative fuel regulations (see appendix). Consistently well-maintained collection vehicles greatly cut emissions (and noise), and optimized routes reduce vehicle miles traveled and street wear and tear. Republic has partnered with its equipment manufacturers to design vehicles that have increased carrying capacity, which minimizes trips to the transfer station, reducing vehicle miles traveled. b) Driver Responsibilities: To ensure extreme reliability and a consistently high level of customer service, Republic Services has a quality control program called Driver Service Management (DSM). DSM includes an extensive

driver-lead reporting process, accompanied by regular auditing, that is focused on safeguarding against procedural failures. DSM standards guarantee that all driver issues will be addressed and completely resolved by supervisors or management within seven days of discovery.
c) Anticipated Driver Productivity: During collection activities, drivers are instructed to make notes on their RISE tablets throughout the day. The objective of the post-route briefing is to collect all valuable route information from each driver to ensure operations will receive issues such as poorly sequenced routes; sales will receive items such as commercial overage issues; safety will receive information pertaining low hanging wires or dangerous dumpster locations; and maintenance will be forwarded issues such as repair and replacement needs.

Hercules
Truck
Type Service Line
Commodities Serviced
# of
Vehicles
# of
Routes
Containers/
Hour
Route
Hours Route
Customer
Passes
Crew
Members/
Vehicle
RO Industrial MSW/Recyclable/OW 0.5 1 0.8 10 9 1-3 1
FEL Commercial MSW 1 1 13.5 10 9 1-3 1
FEL Commercial Recyclable Materials 1 1 13.5 10 9 1-3 1 ASL Residential MSW 1.5 1 106 10 9 1 1
ASL Residential Recyclable Materials 1.5 1 106 10 9 1 1 ASL Residential Organic Waste 1.5 1 106 10 9 1 1
REL Residential MSW 0.5 1 70 10 9 1 2
Flatbed Residential Other 0.5 0.5 10 10 9 1 1
Flatbed Commercial Other 0.5 0.5 10 10 9 1 1
d) Operational Communications: Successful collection operations begin with a skillful operations supervisor who knows the business as well as your community. Your Republic Services local operations manager is responsible for the day-to-day collection operations, including development and evaluation of routing (in conjunction with the general manager), training and oversight of drivers, and implementation and enforcement of safety procedures. We ensure our operations supervisors are not overloaded, nor tied to a desk. On average, we maintain a 15:1 ratio of routes to supervisors, which means that items needing attention are dealt with immediately and that the supervisor knows your community intimately. In addition, our supervisors are out on the routes regularly. At least twice per week, they conduct a ride-along with drivers on their routes. This creates great opportunities for driver mentoring, ensures quality control on the route, and keeps the supervisor directly aware and familiar with the nuances of the route and the community. Few, if any other companies in the industry, dedicate their operations staff to succeed in this manner. e) Driver Contamination Monitoring:

For recycling and organic waste setouts, Republic drivers perform a periodic visual contamination check of the cart contents.
▪ If contamination is visible, the cart will be tagged with a “Corrective Action Notice,” informing the customer why they received the notice and how to properly sort materials in the future. Subsequent infractions or ongoing
unacceptable levels of contamination will also be noticed, and a fee may be assessed. A picture is taken with the RISE tablet and uploaded to the customer’s account. ▪ As with all Corrective Action Notices and other route events and incidents, this information will be logged into Republic’s customer database and routinely shared with the city. f.) Annual Service Level and Billing Audit Approach

Audit Plan: To additionally mitigate any impacts to our ability to provide reliable service, Republic’s customer management software application, InfoPro, automatically generates a number of reports that are routinely reviewed by Republic managers, most on a daily basis.

These include:

Production Reports
This module includes:
▪ Route Analysis
▪ Route Downtime Analysis
▪ Customer Service History
▪ Daily Operating Summary
▪ Daily Fuel Report
▪ Daily Disposal Report
▪ Disposal Exception Report
▪ Daily Truck / Employee Replacement Report
▪ Customer Service Report
▪ Blocked / No Service Report
These reports are used in the daily activities of the division in order to monitor productivity and effectiveness.
1) Route Maps: The RISE platform was built for Republic Service employees by Republic Service employees. The RISE platform consists of three components:
2) ▪ RISE Portal
3) ▪ RISE Map
4) RISE Tablet
The heart of the platform is the RISE Portal and the RISE Map, the portal and map feature an intuitive structure that allows users to easily assign routes, view maps, and quickly identify assets and facilities.

The RISE Map: quickly allows new or substitute drivers to visually understand the assigned work through the visual representation of the proximity between customers and disposal sites. This benefit helps eliminate unproductive time and total miles traveled, limiting impacts on the city roads and emissions.

RISE tablet: Republic Services rolled out RISE tablets to our industrial drivers starting in 2020 and to our commercial drivers in 2021/2022. The RISE tablets provide our drivers with an electronic route sheet with turn-by-turn directions to ensure the most efficient route. The navigation software uses real-time traffic conditions to avoid delays and incorporate safety mechanisms that record the truck's height, weight, and length to ensure overpasses and bridges can support our vehicles
1) At least once annually, beginning in 2025, Contractor or its approved designee shall conduct a Route Review for each Hauler Route. The number of Containers to review per Hauler Route shall be calculated on the basis of the number of Garbage accounts provided service by a specific Hauler Route for one week. For example, “Route A” collects Garbage from 250 accounts, 4 days per week, for a total of 1,000 accounts per week; include a minimum of 25 accounts for Route Review of “Route A”. For each Route Review of a Hauler Route, Contractor shall inspect at least the following minimum number of Containers but may inspect more if Contractor deems necessary; and shall inspect all Containers placed for Collection (including Recyclable Materials Containers, Organic Waste Containers, and Garbage Containers). Each inspection shall involve lifting the Container lid and observing the contents but shall not require Contractor to disturb the contents or open any bags. Contractor may select the Containers to be inspected at random, or (if mutually agreed with City) by any other method not prohibited under the SB 1383 Regulations. For the avoidance of doubt, Contractor shall not be required to

annually inspect every Container on a Hauler Route. Contractor shall include the results of each Route Review in its next regularly scheduled report to City. 2) Route Audit Team Training: As the incumbent we already perform annual route audits on all collection routes where we sample an appropriate number of collection containers.

These annual route audits are supplemented by our sustainability advisors performing more exhaustive audits of our commercial and industrial containers.

4. Safety
a. Staffing Safety Requirements: Republic Services has an industry leading safety record that has been 38% better than the industry average for the past ten years, based on OSHA data.

In addition, we have been recipients of 72% of the industry’s Driver and Operator of the Year awards since 2009.
b. Republic Services maintains strict compliance with all applicable DOT (includes physical, drug, and alcohol testing), OSHA, federal, state and local safety requirements while performing all work-related functions.
c. We recognize that a safe workforce is not simply a discussion with a new hire, but a dedicated plan to review, educate and verify employee practices constantly. . d. Two of Republic Services’ ambitious sustainability goals are tied to specific safety metrics.

These include reducing our Occupational Safety and Health Administration Total Recordable Incident Rate to 2.0 or less and
1) Training: Republic Services has the lowest occurrence of incidents and crashes in the industry due to our company-wide emphasis on safety, extensive employee training and ongoing educational development programs. Republic Services requires all operations personnel to participate in extensive classroom training and testing, as well as on-road auditing and policy reinforcement.
2) Personal Protective Equipment: Republic Services is committed to providing the safest collection and disposal processes possible. We recognize that effective management of worker safety and health protection is a decisive factor in reducing the extent, severity, and cost of work-related injuries and illnesses. Eye, face, head, hand, and high visibility PPE is required to be worn when applicable.

5. Reporting
a. Detailed monitoring and reporting:

Republic Services as the responsible agent to fulfill several of its responsibilities under AB 341, AB 939, AB 1594, and SB 1383. However, Hercules cannot delegate its authority to Republic Services for the imposing of civil penalties to non-compliant generators. b. Method Used to Track Tonnage: It is required that all collection vehicles are weighed daily after collection at each of the designated post-collection facilities. All truck weights are captured, reported, and maintained through our PC Scales software. c. Process for Reporting Complaints: We track all service recipient complaints through our InfoPro system and record notes within the customer’s account. Should there be any disputes we will provide the full-service log to the Cities as required by the RFP. Please refer to our Customer Service Plan for a detailed process on the protocols for all customer service interactions.

Exhibit 8 3406
Processing and Disposal Facilities 3407
Dictated by the terms of the West Contra Costa County Integrated Waste Management Authority Post-3408 Collection Agreement. 3409
For the purposes of this Agreement, it is assumed that all processing and disposal facilities are 3410 those currently used by the City as per the terms of the West Contra Costa County Integrated Waste 3411 Management Authority Post-Collection Agreement. These facilities may change in accordance with 3412 Section 30.01.A. 3413
West County Resource Recovery – Recycling Center 3414
▪ Address: 101 Pittsburg Ave. Richmond, CA 948013415
▪ Owner/ Operator: Republic Services3416
▪ Permit Status: Current**3417
▪ Permitted Capacity: 1,200 tons per day3418
Republic Services has equipped the West County Resource Recovery Center with cutting-edge sorting 3419 technology, capable of processing over 200 tons of residential, commercial, and industrial recycling daily. 3420 This innovation helps meet the growing demand for recycling and empowers our customers to achieve 3421 their sustainability goals. WCRR also provides CRV recycling buyback, mattress recycling for member 3422 agency cities of the West County JPA, and Household Hazardous Waste (HHW) drop-off for all residents 3423 of West Contra Costa County. Compost giveaway is offered once a month for West County residents. 3424 Household Hazardous Waste Facility 3425
▪ Address: 101 Pittsburg Ave. Richmond, CA 948013426
▪ Owner/ Operator: Republic Services3427
▪ Permit Status: Current** Permitted Capacity: no tons per day limit 3428 The HHW facility offers no-cost (SFD) drop offs of common household hazardous waste materials 3429 such as automotive fluids, batteries, fluorescent light bulbs, paints, stains, solvents, etc. Drop off is 3430 currently available to all West Contra Costa County residents. Additionally, mattresses, box springs, and 3431 futons may also be dropped off at the HHW facility by Richmond. 3432 Golden Bear Transfer Station 3433
▪ Address: 1 Parr Blvd, Richmond, CA3434
▪ Owner/ Operator: Republic Services3435
▪ Permit Status: Current**3436
▪ Permitted Capacity:3437
BAAQMD Tonnage: 2,000 tpd; 730,000 tpy 3438
SWFP Tonnage:1,000 tpd 7-day average; peak of 1,400 tpd. tonnage not to go over 7,000 tons per week. 3439

– SWFP Trips: 1,706 vehicle trips per day 3440
The Golden Bear Transfer Station processes approximately 440 tons of municipal solid waste 3441 (MSW) per day. Materials such as metals, mattresses, tires, electronics, and carpet are diverted from the 3442 MSW pile and recovered for recycling purposes. 3443
West Contra Costa Sanitary Landfill Organics Material Processing Facility 3444 ▪ Address: 1 Parr Blvd, Richmond, CA3445
▪ Owner/ Operator: Republic Services3446
▪ Permit Status: In Review**3447
▪ Permitted Capacity:3448
– SWFP Tonnage: 1,134 tons/day maximum3449
– BAAQMD Permit Tonnage: 130,000 tons across any consecutive 12-month period3450 WCCSL's 2017 CASP upgrade processes 325 tons of organics daily, achieving 50% faster 3451 composting, 25% water reduction, and 95% lower emissions compared to the old system. 3452 West Contra Costa Sanitary Construction and Demolition Recycling Facility 3453 ▪ • Address: 1 Parr Blvd, Richmond, CA3454
▪ Owner/ Operator: Republic Services3455
▪ Permit Status: In Process**3456
▪ Permitted Capacity:3457
– SWFP Tonnage: 196 tons/day or 51,000 tons/year3458
– BAAQMD Tonnage3459
⧫ Concrete: 30,000 tons across any consecutive 12-month period 3460 ⧫ Wood: 19,000 tons across any consecutive 12-month period 3461 The C&D facility accepts concrete, dirt, clean wood, and mixed C&D debris for recovery. On average, the 3462 facility processes approximately 27 tons of material per day. 3463 3464
3465
3466
Exhibit 9
Sustainability and Compliance Plan

1. Meeting Diversion Requirements
Diversion Programs
SFD
Republic Services shall continue to offer the following collection programs to Single Family Dwellings, Multi-Family Dwellings, commercial, and industrial customers. ▪ Green Container for Commingled Organic Waste
Only food waste, yard waste, green waste, and food-soiled paper allowed in each container.
▪ Blue Container for Recyclables
Traditional recyclables, such as bottles, cans, plastics, and organic waste such as paper and cardboard
▪ Black Container for Non-Organic Waste
Items destined for a landfill that cannot be recycled or composted (including animal waste) MFD & Commercial Diversion Programs
Republic Services offers a wide range of recycling program container sizes, frequencies, and opportunities for reduced MSW collections from customers’ current service levels:
▪ Website availability of diversion requirements
Tips to becoming a better recycler.

Recycling insights and information
(PBS) Where does your recycling go?
Recycling Simplified
▪ Sustainability program leader initiative
▪ MFD service guides
▪ MFD brochures
▪ MFD toolkit
▪ Posters, guides, stickers, bin labeling – Sustainability Advisors shall provide this material during initial site visit and as needed in the future.

▪ Waste presentations and trainings – Sustainability Advisors will provide waste trainings to staff, managers, janitors, etc. to encourage proper sorting and program participation.

Republic intends to be a fully active and committed partner to educate the customer base, enrolling them in required recycling programs, and shifting away from the voluntary mindset to comply with the law. To achieve this, it is recommended that the city establish a mandatory participation ordinance with enforceable actions to ensure joint success.

Bulky Waste Diversion Program: Should the City consider including this option.

Republic Services can provide a wide range of bulky waste diversion programs and information such as:
▪ On-call curbside household bulky items & electronic waste pickup ▪ Mattresses
▪ TVs
▪ White goods (refrigerators, washers, dryers, household appliances) We utilize two of our facilities: the Household Hazardous Waste Facility to divert mattresses, box springs, and futons and the Golden Bear Transfer Station to divert materials such as metals, white goods, mattresses, tires, electronics, and carpet.

C&D Waste Diversion Program
For construction and demolition projects, services will be performed in a manner that complies with CalGreen requirements, which currently includes a 65% minimum diversion rate stipulation at all covered projects.

2. Contamination Minimization
RSS proposed contamination program to the City of Hercules Three-Month Contamination Education Period. For the first Three-months following commencement of this Agreement, all service recipients will be provided educational materials and instructions on methods to properly source separate generated materials within the appropriate collection containers and prevent contamination for a particular Container (i.e., Recyclable Materials or Organic Waste). During this three -month contamination education period Contractor must Collect the contaminated Container (as the container’s intended commodity) and must affix to the contaminated Container a Contamination Violation Notice which contains instructions on the proper procedures for sorting Recyclable Materials or Organic Waste, and must notify the Service Recipient by phone, U.S. mail, email, or in person (which may be a Container tag that meets SB 1383 requirements), that any subsequent incidents of excess contamination following this two-month contamination education period, the Service Recipient may be

charged a contamination fee for the contaminated Container, and Contractor may increase the Collection Container size, or require an additional Collection Container. Contractor’s representative must also contact the Service Recipient by phone, U.S. mail, email, or in person (which may be a Container tag that meets SB 1383 requirements) to ensure that they have the appropriate level of service for proper Collection of Recyclable Materials and/or Organic Waste. Contractor must also document the contamination issue and provide digital/visual documentation to the Service Recipient that clearly documents the Service Recipient’s on-going contamination problems. For each new service account that is created during the term of this Agreement, that service recipient will also be given a three-month contamination education period prior to the assessment of a contamination fee for the contaminated Container. The procedures for such contamination education period associated with the establishment of a new service account will follow those previously described in this section during the first three-months of this contract’s commencement.

Occurrences After the Three-Month Contamination Education Period. Upon conclusion of the three- month contamination education period of contamination for a particular Container (i.e., Recyclable Materials or Organic Waste), Contractor must Collect the contaminated Container (as the Container’s intended commodity) and must charge the Service Recipient a contamination fee. Contractor must continue providing the Recyclable Materials or Organic Waste Collection Services. Contractor must provide (or have provided) digital/photographic documentation to the Service Recipient that clearly documents the Service Recipient’s on-going contamination problems and written Notices of contamination as described above. Contractor may increase the Container size or Collection frequency and impose a contamination surcharge on the account for a period of six months or until the Service Recipient has demonstrated no contamination for a period of three consecutive months. Contractor must document contamination issue and surcharge and notify City within five (5) Business Days if Contractor increases the Container size or Collection frequency for excessive contamination or imposes the contamination surcharge on the account. City will consult with Contractor and consider and pursue, as applicable, appropriate legal remedies against offending Service Recipients to secure discontinuance of the contamination.

Tracking Occurrences of Contamination. each Contamination occurrence is tracked annually per Calendar Year. Where contamination is occurring, and occurrences are consecutive and unremedied, their count shall continue across Calendar Years until remedy occurs.

Disputes Over Excess Contamination Charges. If Service Recipient disputes a contamination charge (which must be within thirty (30) days of them being assessed), Contractor will temporarily halt any contamination charge and/or increased Maximum Service Rate resulting from increasing the Collection Container size, or Collection frequency, and Contractor may request a ruling by the City Manager to resolve the dispute. During the pendency of any request, Contractor may restore Container size or number, or Collection frequency to the prior levels. A request by Contractor to the City Manager to rule on any such dispute must be filed within ten (10) Business Days of Contractor’s halting of contamination charge, or increased Maximum Rate, and must include written documentation and digital/visual evidence of ongoing overall problems. The City Manager may request a meeting (in person or phone) with both the Service Recipient and Contractor to resolve the dispute. Following such a meeting, the City Manager will rule on the dispute within ten (10) Business Days, and the City Manager’s decision on resolving the dispute between Contractor and Service Recipient will be final. If the City Manager rules in favor of the Service Recipient, Contractor will credit the disputed contamination charges or increased

Maximum Service Rate. If the City Manager rules in favor of Contractor, Contractor may charge Service Recipient the prior halted contamination charge and/or increased Maximum Service Rate resulting from increasing the Collection Container size or Collection frequency and may follow the steps for collection of delinquent accounts.

3. Overage
RSS proposed Overage program to the City of Hercules
Overage and Correction Procedures. Contractor shall provide the Service Recipients the correct combination of Collection Containers and Collection frequency that matches each Service Recipient’s unique service needs to enable clean, efficient, and cost-effective Collection of Solid Waste, Recyclable Materials, and Organic Waste. City and Contractor agree that overflow of Solid Waste that is not properly in the Service Recipient’s Solid Waste Collection Containers negatively impacts public health and safety.

Contractor has also agreed to conduct Recycling audits and provide outreach and support to Service Recipient accounts receiving the correct service level. However, if Service Recipients are found to habitually overflow their Solid Waste Collection Containers (i.e., lid will not close, and/or material not contained within Container), Contractor may take the steps listed below to correct Service Recipient’s on-going overflow of Solid Waste.

Prior Arrangements for Collection. If the Service Recipient has made prior arrangements with Contractor for Collection of Solid Waste Overages, Contractor must Collect such Overages as arranged, and may charge the Service Recipient the Solid Waste Overage fee (prior arrangement).

No Prior Arrangements. If the Service Recipient has not made prior arrangements with Contractor for Collection of Solid Waste Overage, (i) Contractor may Collect such Solid Waste Overage at no additional charge as a courtesy, (ii) Contractor may not Collect the Solid Waste Overage and leave a Non-Collection Notice explaining the reason for non-collection of the Solid Waste Overage, (iii) Contractor may Collect the Solid Waste Overage (up to two lifts) and charge the Service Recipient the Solid Waste Overage fee (no prior arrangement) or increase the capacity or frequency of Collection of the existing Collection Container(s) to match documented service needs as provided below. In managing Solid Waste Overages, the following apply:

SFD Service Recipients – Each Occurrence. For each occurrence Contractor will not Collect the Solid Waste Overage because the Collection Container could not be serviced by normal operating procedures or cause spillage upon servicing, Contractor must provide written notice via email, U.S. mail, or in person (which may be by Non-Collection Notice) to the Service Recipient with the date, description, and photograph of the Solid Waste Overage. Contractor’s Non-Collection Notice for SFD Service Recipients shall also contain instructions on (a) how to schedule a Bulky Waste Collection or (b) request an additional Collection Container to eliminate future Overages. For each occurrence Contractor charges a Service Recipient the Solid Waste Overage fee (no prior arrangement). Contractor will document the physical condition of the Collection Container and associated Overage with one or more photographs and retain this documentation for the period of at least one year.

Commercial and MFD Service Recipients – Each Occurrence. Contractor must provide a written notice on the Container and may provide a copy of the notice via email, U.S. mail, or in person (which may be by Non-Collection Notice) to the Service Recipient with the date, description, and photograph of the Solid

Waste Overage. Contractor’s Non-Collection Notice for MFD Service Recipients shall also contain instructions on (a) how to schedule a Bulky Waste Collection or (b) request an additional Collection Container to eliminate future Overage. Contractor may Collect the Solid Waste Overage and may charge the Service Recipient a Solid Waste Overage fee and increase the capacity or Collection frequency of the Collection Container to match documented service needs. At least ten (10) Business Days prior to increasing the Collection Container size or frequency of Collection, Contractor’s representative must also contact the Service Recipient by phone, U.S. mail, email, or in person (which may be by Non-Collection Notice) to ensure that Service Recipient has the appropriate level of service. Contractor must document Overage issue and notify City within ten (10) Business Days of any changes in Service Recipient’s Collection Container size or Collection frequency. The increased capacity or Collection frequency will remain in effect until Contractor determines that it is no longer needed to prevent Overages, which may be longer than the one Calendar Year stated above. Such determination will be in Contractor’s sole but reasonable discretion and will be subject to the dispute resolution procedure set forth below. City will consider, and pursue as applicable, appropriate legal remedies against offending Service Recipients in order to secure discontinuance of the Overages.

Tracking Occurrences of Solid Waste Overage. after twelve (12) months have passed from the last applicable Solid Waste Overage occurrence, the next Solid Waste Overage occurrence will be deemed a first Solid Waste Overage occurrence.

Disputes Over Container Overflow Charges. If Service Recipient disputes a Solid Waste Overage charge or Container size or Collection frequency change within 30 days of the disputed action, Contractor must temporarily halt Solid Waste Overage charge and/or increased Maximum Service Rate resulting from increasing the Collection Container size or Collection frequency, and Contractor may request a ruling by the City Manager to resolve the dispute. During the pendency of any request, Contractor may restore Container size or number, or Collection frequency, to the prior levels. A request by Contractor to the City Manager to rule on any such dispute must be filed within ten (10) Business Days of Contractor’s halting of Solid Waste Overage charge, or increased Maximum Rate, and must include written documentation and digital/visual evidence of ongoing overall problems. The City Manager may request a meeting (in person or phone) with both the Service Recipient and Contractor to resolve the dispute. Following such a meeting, the City Manager will rule on the dispute within ten (10) Business Days, and the City Manager’s decision on resolving the dispute between Contractor and Service Recipient will be final. If the City Manager rules in favor of the Service Recipient, Contractor must credit the disputed charge or increased Maximum Service Rate. If the City Manager rules in favor of Contractor, Contractor may charge Service Recipient the prior halted Solid Waste Overage charge and/or increased Maximum Service Rate resulting from increasing the Solid Waste Collection Container size or Collection frequency and may follow the steps for collection of delinquent accounts.

Notifying City of Habitual Overflow. Contractor shall notify the City regarding Commercial and MFD Customers that habitually overflow their Containers, where habitual overflow is defined as three (3) or more instances per Quarter, so that the City can take appropriate action with such Customers to secure discontinuance of the Overages.

4. Air Emission Reduction
All collection vehicles are in compliance with CARB’s low carbon alternative fuel regulations.

Consistently well-maintained collection vehicles greatly cut emissions (and noise).

5. Reducing Wear and Tear on City Streets
Optimized routes reduce vehicle miles traveled and street wear and tear. Republic has partnered with its equipment manufacturers to design vehicles that have increased carrying capacity, which minimizes trips to the transfer station, reducing vehicle miles traveled.

6. Environmental Stewardship
We use renewable fuel vehicles for all collection activities.

Recycled Products – Operations
Vehicle fluids recycling
We recycle all capturable vehicle fluids through a local vendor allowing for circularity of any necessary hydrocarbon fluids.

Maintenance core returns
Most parts used within our trucks use “cores” which can be refurbished and reused within a future remanufactured part.

Use of local parts vendors to reduce GHG emissions
In order to maintain our fleet in the most efficient manner and support the local vendor network we primarily source our parts from local vendors which has a beneficial effect of reducing GHG emissions from shipping parts over long distances.

Metal recycling
We take every opportunity to recycle metals within our maintenance processes to avoid wasteful introduction of primary metals and recover some of our cost of purchase, thereby reducing rates to service recipients.

Tire recycling, All tires that are worn to the point of being removed from service or irreparably damaged
are diverted from landfills via partnering with our tire partner.

a. Water and Power Conservation /Waste Reduction and Reuse b. 3 stream system set up in breakrooms to capture all food waste, recycling, and trash c. ▪ Each desk area has recycling baskets
d. ▪ Recycling baskets are readily available at all printer stations around the office. e. ▪ Nearly all employees have their own reusable water bottle. f. ▪ Kitchen is stocked with re-usable cups, plates, and utensils to minimize single use waste g. ▪ E-waste (laptops, cell phones, keyboards, printer ink) is returned to IT for recycling o h. internal reuse
i. ▪ Batteries and other HHW are collected and dropped off to the HHW facility in Richmond j. ▪ Electricity is reduced after hours and weekends
k. ▪ Upgraded water system – integrated filtration system that eliminates the need for single use l. plastic water bottles and water jugs
m. Our office fosters a culture of sustainability through a comprehensive waste reduction and n. recycling program. Breakrooms boast a 3-stream system for food scraps, recyclables, and o. general trash, while personal recycling baskets sit at every desk. Printer stations are p. equipped with readily available recycling bins, and nearly all employees carry their own q. reusable water bottles, minimizing single-use plastic. The kitchen is stocked with reusable r. plates and utensils, further minimizing single-use waste. Even electronics get a second life s. through responsible e-waste recycling by the IT team. Responsible energy use extends to t. after-hours and weekends with reduced electricity consumption, and a state-of-the-art water u. filtration system eliminates the need for plastic water bottles. Additionally, the commitment to v. sustainability extends beyond waste, with electricity being conserved after hours and w. weekends, demonstrating our dedication to both environmental and economic responsibility

7. Innovative “Green Approach”
Innovative Facilities
a. Polymer Center Plastic Circularity – Polymer Center

b. With increasing desire to address the plastic recycling challenges, Republic Services offers a unique and leading ability to enable greater plastic circularity for our municipalities. c. There is a growing gap in the North American supply chain for recovered plastics to serve Consumer Packaged Goods (CPG) manufacturers’ increasing goals as well as state legislation mandating circularity. This is driven by the inability for traditional recycling centers to generate the CPG level quality that manufacturers need, as well as the barrier that exist for a third party to aggregate enough volume to make such business economically viable. Republic Services has a solution for this challenge. d. Understanding the Market
e. Plastic packaging in North America faces a challenge to achieve circularity in recycling. For example, the likelihood of a water bottle in America becoming another water bottle is slim. This is attributed to three key factors: 1) public education, 2) lack of proper recycling opportunities, and 3) the ability of the plastic material to be properly separated and aggregated into a quality that manufacturers can accept into their production lines.
f. Public education and proper recycling opportunities are tightly coupled. Typical PET water bottles for instance, are designed for convenience, and are likely disposed of away from home in waste containers destined for a landfill. Municipalities that work on public education, as well as comprehensive placement of recycling containers throughout the municipality, create a much higher probability that plastics will make their way to a modern recycling center, rather than a landfill. g. However, once plastics arrive at a modern recycling center, the technology design at these facilities yields a bale that contains a mix of cross-contamination, which means the bale contains plastic grades that are not optimized for the increasing CPG goals and quality requirements. Currently, a majority of PET that is recovered in a modern recycling center is “downcycled” into carpet and textiles. h. Of roughly 14 million tons of North American consumer packaging plastics that are generated every year, 10M tons are landfilled, and 2M tons are incinerated. Of the 2M tons that are recovered through modern recycling programs and centers, 1.7M tons are “downcycled,” while only 0.3M tons (2%) can achieve circularity.

Covered Aerated Static Pile (CASP) System
In 2017, WCCSL transitioned from a windrow compost system to a Covered Aerated Static Pile (CASP) system. The new CASP system utilizes components directly from landfill gas collection system equipment including HDPE headers and aerators, blower systems, and state-of-the-art SCADA system temperature and moisture controls. Advantages of the CASP are up to 95% reduction in emissions when compared to the windrow system, 50% reduction in composting time, and 25% reduction in water use
The facility receives approximately 85,000 tons per year (or about 325 tons per day) of organics.

All facilities are local. Compost is donated back to the community via compost giveaways

Exhibit 10
Education and Outreach Plan

1. Prior to Service Start Activities
Notification to all customers of the new contract
We will include language on future communications detailing any new and enhanced services.

Update Republic Services website with new agreement programs and services.

2. Implementation Programs
Schedule of Materials/Service Brochures
Republic Services will implement and distribute the following education and outreach materials currently in practice:
• Recyclability of materials brochure
• Acceptable/unacceptable organics brochure
Technical assistance site visits (at least 20 phone calls per month and 40 site visits across all commercial customers. Each customer will be visited once every five years.) \ How-to posters (distributed during site visits)
Public events and booths (on-call)
• Various outreach (on-call):
• Social Media
• HOAs
• Civic Groups
Annual service brochures mailed to all new customers.

Quarterly newsletters (value added service offering by Republic Services) City specific website (ongoing)
Community Meetings: Republic Services may schedule meetings and/or public presentations to HOAs, business and neighborhood groups, volunteer organizations, etc. to provide recycling -related information and encourage compliance with programs/mandatory collection services.

Written Notices and Outreach Material: Service guides shall be mailed to each new customer which include Republic Services’ Residential Service Guide. This service guide outlines sorting of materials for proper disposal shown through both text and images. It shall also outline the proper handli ng of universal

and hazardous wastes, proper cart set-out procedures, weekly collection schedule, holiday schedule and additional resources for customers. Republic Services shall prepare and distribute an annual mailer promoting compost giveaways, Christmas tree collection, and other collection activities . The direct mail piece shall include the date and time of each event, regular weekly collection schedule, acceptable materials for collection and any relevant set-out instructions. Republic Services shall prepare and distribute quarterly newsletters to all customers that creatively inform residents and businesses about collection and waste reduction programs.

City, School, Facilities, and Business Community Programs: In pursuit of maximizing waste diversion within the City of Hercules, Republic Services, proposes a multifaceted approach encompassing targeted community campaigns and empowered Sustainability Advisors. Republic Services proposes the following:
• Increase diversion through targeted campaigns.
• Comprehensive service guide for commercial customers and staff • Maximize diversion and compliance via site visits, waste audits and contamination tags. • Highlight and award exemplary commercial businesses.
• Offer interior recycling.

City Staff Training: We will commit to collaborating with city staff and developing training education materials tailored to the city staff, public works facilities, and processes to achieve the highest level of diversion.

Engaging residents of MFDs: To empower the City of Hercules MFD communities to become active participants in responsible waste management, Republic Services has established a comprehensive recycling initiative built on three pillars: information, engagement, and convenience. To achieve ambitious state diversion goals, Republic Services prioritizes aggressive public education, particularly targeting MFDs. Through dedicated outreach efforts, we empower MFDs to become active participants in responsible waste management:

Engaging Spanish-speaking residents:

Translating educational materials into Spanish.

Recognizing diverse voices, Spanish presentations may be delivered by bilingual Sustainability Advisors and shall ensure inclusivity for ESL students, effectively educating and engaging a broader audience to participate in waste diversion.

3. Methods to Reduce Contamination:

Produce and distribute Multi-Family Service Guide and other collateral materials designed specifically to reach multi-family residents. These items shall describe topics such as: how to prepare and sort materials for disposal collection.

Exhibit 11 3484
Acceptable Recyclable Materials 3485
Recyclable Materials include, but are not limited to: 3486 3487
Aluminum cans
Aerosol cans
Aseptic containers
Brochures
Cardboard
Cereal boxes
Clothes hangers (both plastic and metal)
Computer paper
Coupons
Envelopes
Frozen food boxes and trays
Glass bottles/jars
Glass cosmetic bottles
Juice and milk cartons
Junk mail
Laundry bottles
Magazines/catalogs
Mixed plastics (including rigid plastic
packaging and other food containers)
Newspaper
Paper
Paper tubes
Phone books
Pizza boxes
Plastic containers #1-#7
Plastic film and wrapping
Plastic milk jugs
Plastic bags
Polystyrene (Styrofoam)
Scrap metal
Tin cans
Tissue boxes
Wrapping paper
3488