07.28.2026
Goodwill of the San Francisco Bay
Bay
Kim Ryder
President Real Estate, Development and Government Relations
HERCULES CUP
Goodwill Partners: GCNA and GSFB
September 2024
Goodwill of Central and
Northern Arizona (GCNA) and
Goodwill of the San Francisco
Bay (GSFB) join together in
partnership.
GCNA's operational expertise
merged with GSFB's continued
dedication to the community -
strengthen the impact made
locally through our stores and
mission services.
2025
GSFB experiences operation
updates, with store and donation
center adjustments enacted to
ensure ongoing operations.
2026 - April
Debut of the new Goodwill store
experience in Fairfield. Location
opens to a record-setting number
of shoppers.
2026 - June
Pittsburg store and donation
center is relocated and reopens
to a shopper volume that
surpasses Fairfield records.
KRON4 at the Pittsburg Grand
Opening
The Goodwill Experience
Goodwill provides customers and donors with a consistent, modern, and welcoming retail experience across our locations. Each location is designed to be clean, professional, and inviting, ensuring a seamless shopping and donating experience.
The resale industry is a multi-billion-dollar
industry, one of the fastest-growing segments
of retail. Average thrift store transactions have
doubled over the last three years, per capita.
• Goodwill is a highly regarded nonprofit, with 77% of
respondents saying they have a positive impression
of Goodwill
• 87% of respondents shop at least one of Goodwill's
convenient locations
• 84% of individuals surveyed were familiar with
Goodwill
Goodwill "Good Neighbor" Policies
NEW ITEMS EVERY DAY:Items donated by Sunday are on the retail floor by Tuesday. We put approximately 7,000 new items onto the retail floor in every store, every day.
ILLEGAL DUMPING REPORTS: If overnight, illegal dumping takes place, team members remove items prior to the location opening for business.
DONATION LOCATION MANAGEMENT: Donations are only accepted during store hours in the designated donation area and brought into the building immediately.
SHOPPING CENTER SECURITY BENEFITS: We are security-conscious, and all Goodwill locations have 24-hour security cameras monitored by a member of our asset protection team. The presence of our cameras provides additional security throughout the entire center, a benefit for surrounding businesses.
The New Goodwill – A Peek at the Interior
Goodwill's Donation Processes
Processes
The New Goodwill – Our Donation Process
DONATION ACCEPTED
9 AM – 9 PM DAILY
DONATION DRIVE UP
AND DROP OFF
DONATION ATTENDANT
PRESENT AND READY TO
ACCEPT DONATIONS
DONATIONS ARE NEVER PERMITTED TO BE LEFT UNATTENDED OR DROPPED OFF BEFORE/AFTER STORE HOURS
Donation Signage
The New Goodwill – Our Donation Process
The New Goodwill – Fairfield
The New Goodwill – Pittsburg
Goodwill's Mission in Action
Goodwill’s Mission Programs
Goodwill of the San Francisco Bay is a 501(c)(3) dedicated to transforming lives and ending poverty through the power of workacross San Francisco Bay. For more than a century, Goodwill SF Bay has supported Bay Area communities through its network of thrift retail stores and donation centers, as well as its no-cost career, training, wellness services, and sustainability efforts.
In-person career center, career
coaching, skills training,
and employment services.
Mental health support, life skills-
based workshops, and
support groups.
Paths to employment, substance
and mental health support, career
coaching, and development
planning.
CAREER & VETERAN
SERVICES
WELLNESS SERVICES RE-ENTRY SUPPORT SERVICES
2025 Community Impact
TRAINING COURSES TAKEN:
465
EMPLOYMENT PLACEMENTS:
816
SERVICES PROVIDED:
21,805
CREDENTIALS EARNED:
78 Goodwill's Impact: Making Careers
Tamy, Goodwill District Manager – Paying It Forward
From joining as a part of a Welfare-to-Work partnership, Tamy started as a cashier and has worked across the store in roles including Donation Attendant and through store management roles. A 17-year veteran of Goodwill who rebuilt her life thanks to her steady employment at Goodwill, Tamy now leads nine Bay Area locations.
“To see somebody develop and grow from nothing and move on to a career is the best feeling in the world,” Tamy says. “Knowing you were part of helping develop and encourage that person. That is everything.”
Ivonne, Goodwill District Manager – Exemplifying Leadership Recently relocated to the Bay Area, Ivonne brings 12-plus years of Goodwill experience. Having worked her way up through store management, Ivonne brings her experience in leadership to her teams through development and coaching, helping others find their own career paths at Goodwill.
“A lot of people have a misconception that you can’t have a career at Goodwill,” Ivonne says. “In reality, it can be a really good career where you can learn and achieve a lot.”
APPENDIX: Goodwill Mission Program Flyers
Thank You!
Kim Ryder
Contact Cell: (602) 460-0743
[email protected]