TOWN OF HILLSBOROUGH
San Mateo County
Sophie Cole, Mayor 1600 Floribunda Avenue
Leslie Marden Ragsdale, Vice Mayor Hillsborough, CA 94010 Laurie Davies Adams, Councilmember www.hillsborough.net Marie Chuang, Councilmember Phone 650-375-7400
Christine Krolik, Councilmember
A G E N D A
WEDNESDAY, FEBRUARY 12, 2025
9:00 A.M. SPECIAL CITY COUNCIL MEETING
CITY COUNCIL GOAL SETTING
Meetings of the City Council are held in-person in Council Chambers. As a courtesy and technology permitting, the special meeting will also be held virtually via Zoom Video Conference. However, the Town cannot guarantee that the public’s access to the Zoom virtual platform will be uninterrupted, and technical difficulties may occur from time to time. In those instances, so long as the public may still attend the meeting in person, the special meeting will continue.
In the event a Councilmember is participating remotely under the requirements of Government Code Section 54953 with regard to “just cause” or an “emergency” situation as those terms are defined in the Brown Act, the Town will stop the meeting if there is any technology disruption until such time that the public is reconnected to the live in person meeting and able to provide comment.
To attend the meeting in person:
1600 Floribunda Avenue, Hillsborough, CA 94010.
To provide Public Comment on the special meeting agenda items in person:
Members of the public wishing to speak on the special meeting agenda items are requested to complete a yellow speaker card and submit it to the City Clerk. Speakers may speak for up to three minutes.
To participate in the meeting via Zoom Video Conference:
• Log in to the meeting at https://us06web.zoom.us/j/85060400600?pwd=bLpOgiCZWEe7W6A5CIhItbNtay4qcb.1 • Dial-in via phone:
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Meeting ID: 850 6040 0600
Passcode: 101771
To provide Public Comment on the special meeting agenda items via Zoom Video Conference:
Live verbal public comments may be made by requesting to speak using the “raise hand” feature in Zoom or, if calling in by phone, by pressing *9 on the telephone keypad prior to the close of the public comment period for the item. In response, the Town will unmute the speaker and allow them to speak up to three minutes.
SPECIAL CITY COUNCIL MEETING (9:00 a.m.)
I. CALL TO ORDER
Special Meeting Agenda – Hillsborough City Council
Wednesday, February 12, 2025
II. ROLL CALL
III. INFORMATIONAL
1. FY 2025-26 BUDGET PLANNING CALENDAR
IV. CITY COUNCIL GOAL SETTING AND WORK PLAN
2. CITY COUNCIL FY 2025-26 GOAL SETTING
a. Department Presentations: Public Works Department, Police Department, Building & Planning Department, Finance Department, City Manager’s Office b. Review of Proposed Work Plan for FY 2025-26
PUBLIC COMMENT
c. City Council Discussion and Direction on Work Plan
V. ADJOURNMENT
SPECIAL ACCOMMODATIONS:
If you need a disability-related modification or accommodation, including auxiliary aids or services, to participate in the City Council meeting, or if you need an agenda in an alternate form, please contact the City Clerk’s Office at 375-7412 at least 24 hours before the scheduled City Council meeting.
ADDRESSING THE CITY COUNCIL:
Members of the public may provide written comments to the City Council regarding any item on the agenda by 5:00 p.m. on February 13, 2024 to [email protected] or by mail/in person at 1600 Floribunda Avenue, Hillsborough, CA 94010. Any writings or documents provided to a majority of the City Council regarding any item on this agenda prior to the deadline, except as exempt from public disclosure under applicable law, will be available for public inspection on the Town website, and in the City Clerk’s Office at 1600 Floribunda Avenue, Hillsborough, CA 94010, during regular business hours. During the meeting, members of the public may provide public comments on the special meeting agenda items during the general public comment portions of the meeting. All members of the public will be limited to one comment per item. All oral comments made at public meetings, including a speaker’s name, are recorded and included as part of the public record in the meeting minutes. Meeting minutes are publicly accessible via the Town website and via various internet search engines. Written comments, including a commenter’s name, are a public record and subject to disclosure on the Town website and/or upon request pursuant to the California Public Records Act (with personal contact information including personal email addresses and personal phone numbers redacted).
AUDIO / VISUAL ADVISORY:
Those persons who wish to use PowerPoint or other mediums when presenting to the City Council will be required to submit media items to the City Clerk by 12:00 p.m. the day before the meeting. Media items can be emailed to [email protected].
AUDIO OR VIDEO RECORDINGS:
Please be advised that under the Brown Act, any person has the right to record the City Council meeting, including the audience in attendance, using an audio or video recording device subject to certain exceptions. Please be aware that by attending a City Council meeting, you may be audio or video recorded.
TOWN OF HILLSBOROUGH
San Mateo County
1600 Floribunda Avenue
Hillsborough, CA 94010
1 INFORMATIONAL
CITY COUNCIL MEETING
FEBRUARY 12, 2025
AGENDA STAFF REPORT
ITEM SUBJECT: FY 2025-26 BUDGET PLANNING
SUMMARY: This agenda item overviews the FY 2025-26 Annual Budget Process. The information may be helpful during goal setting and the detailed budget development process.
The fundamental purpose of the Town’s budget is to link what the City Council wants to accomplish for the community with the necessary resources. The budget process does this by setting the Town’s goals and objectives, establishing reasonable timeframes and organizational responsibility for achieving them and allocating resources for programs and projects. To this end, the budget document serves as a 1) Policy Document – sets forth goals and objectives to be accomplished and the fundamental principles upon which the budget is prepared, 2) Fiscal Plan – Identifies and appropriates resources necessary to accomplish objectives and deliver services and ensures the Town’s fiscal health is maintained, 3) Operations Guide – describes the basic organizational units and activities of the Town, and 4) Communications Tool – Provides the public with a blueprint of how public resources are being used and how these allocations were made.
Budget Process/Calendar
The City Manager, the Finance Director, and the Town’s Department Heads lead the budget development. In the City Council Goal Setting meeting, departments present their goals, and the City Manager works with the City Council to set and prioritize the Town’s goals for the coming year.
Staff then prepares the budget projection and budget document, and it is reviewed in a series of public meetings with the Financial Advisory Committee and the City Council, leading to a public hearing and City Council adoption of the budget by June 30th of any given year. The FY 2025-26 Budget Calendar (Attachment 1) outlines the dates for the budget review process.
The detailed budget development will build the proposed spending plan necessary to fund programs and services to meet the City Council’s goals. It will reflect the salary and benefits based on current MOU and contractual obligations and the capital improvements necessary to maintain the Town’s infrastructure.
FISCAL IMPACT: There is no fiscal impact associated with this item.
ENVIRONMENTAL ISSUES: There are no environmental issues associated with this item.
ATTACHMENTS: FY 2025-26 Budget Calendar
PREPARED BY: Jan Cooke, Finance Director
RECOMMENDATION: No action is required. This item is informational only.
BUDGET CALENDAR – FISCAL YEAR 2025-26
Date Description
February 12
9:00 a.m. to
2:00 p.m.
CITY COUNCIL GOAL SETTING MEETING
• City Council review and prioritize Town-wide 2025-26 Goals and Priorities April 29
8:00 a.m.
FINANCIAL ADVISORY COMMITTEE MEETING
Review and Recommend the Proposed FY 2025-26 Budget and Master Fee Schedule
May 12
Afternoon
(time tbd)
CITY COUNCIL STUDY SESSION
• Detailed review of the Proposed FY 2025-26 Budget and Master Fee Schedule June 9
6:00 p.m.
CITY COUNCIL MEETING – Public Hearing and Adoption
• Resolution to adopt FY 2025-26 Budget
• Resolution to adopt FY 2025-26 Sewer Charges
• Resolution to adopt FY 2025-26 Fees and Charges
• Resolution to adopt FY 2025-26 Appropriations limit
June Budget document published
July 1 Adopted fees and charges in the Master Fee Schedule take effect
TOWN OF HILLSBOROUGH
San Mateo County
1600 Floribunda Avenue
Hillsborough, CA 94010
2 CITY COUNCIL MEETING
FEBRUARY 12, 2025
AGENDA STAFF REPORT
ITEM SUBJECT: FY 2025-26 GOAL SETTING PROCESS
SUMMARY: Each year, the City Council holds a special meeting to plan for its goals for the upcoming Fiscal Year (beginning July 1) to inform the budget planning process. As part of this effort, the City Manager met with each Councilmember and Department Head to collect the upcoming goals and priorities for the coming year. The draft work plan containing the full list of projects and programs mentioned during these interviews is included as Attachment 1 to the staff report. During the special meeting, each department will present accomplishments from the prior year as well as the goals for the upcoming year.
The City Council will provide feedback on the draft work plan with the goal of giving staff clear direction on the priorities to pursue. As part of this effort, the following foundational principles are designed to guide the day:
• If everything is a priority, nothing is a priority.
• At the department level, most of the day-to-day operations take up 85-90% of organizational capacity.
• Upcoming budget allocations must be aligned with the work plan. • The City Council is accountable for providing strategic direction and policy guidance, approving the budget and staffing resources, and not adding new priorities without eliminating other priorities.
• Executive Management (City Manager and Department Heads) is responsible for recommending resources needed, identifying reasonable timelines, achieving key milestones, and recommending adjustment along the way. This is achieved by the Council directing the City Manager on the priorities to advance a consensus of the Council. The City Manager then works with staff to accomplish Council priorities.
Presentation of the Work Plan
The City Manager will present the work plan, informed by the interviews with each department and Councilmember. The Mayor will ask the Council for their input upon seeing the full work plan:
• Anything missing?
• Things we think should be removed.
• Any direction? Higher or lower priorities?
• Goal is to give staff clear direction.
Agenda Staff Report - Hillsborough City Council
February 12, 2025
Parking Lot
The parking lot is meant to be used as a time management tool to capture points that may not be relevant to the work planning discussion or any items that should be considered for planning in the future, beyond this fiscal year.
FISCAL IMPACT: There is no fiscal impact associated with this item.
ENVIRONMENTAL ISSUES: There are no environmental issues associated with this item.
ATTACHMENT:
1. Draft City Council 2025-26 Work Plan
2. Staff Presentation
PREPARED BY: Doug Davis, City Manager
RECOMMENDATION: Review draft work plan and provide direction to staff.
Town of Hillsborough
City Council 2025-26 Work Plan
LEGEND
* Legally Mandated/Directed by Council
Current In-Motion Programs
New Projects/Initiatives
$ New Budget Resources Required
BLD 2024-25 City Council Priority
Ltr Goal Key Projects/Initiatives Milestones for 2025-26 Depts. Involved Staff Effort (small, med, large) Status/Notes
Complete Darrel Tank Project Construction PW Small Tank completed, SCADA incomplete Marlborough Tank Site Enhancements PW Small Fences complete. Landscaping screening pending.
Complete Funding Agreements with Partner Cities PW, Finance Medium Complete - Finance working with partners on payment plan Secure short-term financing and review water rates to
support Highline costs Finance Large
Respond to Requests for Information to move toward
grant award, work on design of the pipeline and review
hazards.
PW Large
Ongoing
A3. Street Resurfacing Projects Implement street resurfacing program PW Medium 2025 project is ready to bid A4. Bike & Pedestrian Master Plan Grant award by 7/1; initiate project plan with selected consultant PW Medium Ongoing
Deploy advanced digital base station radio technology
for enhanced communication infrastructure
PD Large
Implement cloud-based next generation 911
infrastructure phone system for improved emergency
response
PD Large
Migrate to next generation 911 infrastructure for
increased service reliability and data access PD Large
Procure and implement DOJ compliant remote access
software for uninterrupted dispatch support
PD Large
Modernization and overhaul of the patrol rifle program
to include individually issued units with state of the art optic systems.
PD Large
Streamline evidence management system through
consolidation and relocation to dedicated downstairs
facility
PD Large
Property room accreditation to uphold rigorous
standards for evidence handling PD Medium
Upskilling Property Officer with CSI technician training for enhanced evidence processing capabilities
PD Medium
Report format optimization to align with SMC Crime Lab
protocols and needs PD Medium
Conduct a feasibility study and cost analysis for
potential implementation of a drone as a first responder (DFR)
PD Large
A1. Water Tank Site Improvements
A2. Highline Water Project
B1. Advance technology to improve public
safety and transparency
B2. Implement training and operational
enhancements
Improve Town Infrastructure
$
$
B
Deliver superior public safety
services through technology and
operational efficiencies
A
ATTACHMENT 1
Ltr Goal Key Projects/Initiatives Milestones for 2025-26 Depts. Involved Staff Effort (small, med, large) Status/Notes
Recruit two additional police officers to address
vacancies and enhance service coverage PD Large
Hire and train a Records Clerk II to support the records division
PD Large
Maintain and optimize vehicle fleet to ensure service
readiness
PD Medium
Conduct a feasibility study and cost analysis for
potential implementation of a Therapy Dog/Handler
program
PD Medium
Implement the motor officer assignment to directly
address traffic safety concerns and targeted
enforcement
PD Medium
Exceed California P.O.S.T. minimum training standards PD Medium C2. Implement staff wellness programs
Annual confidential therapist consultations for
individual support and personalized mental health
guidance
PD Medium
D1. Tobin Clark Multi-Family Housing Site Discussion with CSM re: Tobin Clark project & site access B&P Large Outreach and engagement; Community driven
conceptual plans B&P Large
Facilitate public-private partnership opportunities B&P Large D3. ADU Program ADU Education & Outreach campaign B&P Large Develop an ADU/Affordable Housing monitoring
program to track permits, rentals, rates, and to inform no net loss findings
B&P Medium
Establish the Housing Choice Fund and associated B&P Medium E1. Safety Element Update Facilitate Safety Element Update in partnership with the CMO, PW, CCFD, and PD B&P Medium
E2. General Plan Update Finalize updates to General Plan elements to ensure internal consistency B&P Medium
Implement Central Square for online business licensing Finance Medium Records Management System Update CMO Large
Agenda Management Software Update CMO Large
F2. Website Refresh Work with website provider to redesign look and feel of website CMO Medium In-progress
$ G1. Conduct Long-Term Financial Needs
Analysis
Conduct a study session on long-term financing needs;
rate and revenue and debt options Finance Large
G2. Ensure rates are sufficient to cover the
cost of water and solid waste system
enterprises
Prepare water and solid waste rate studies and conduct
Proposition 218 process
Finance Large
F1. System Implementation
Implement Housing Element to D2. Town Hall Campus
maintain compliance with State
requirements
C
Optimize public safety staff
resources and maintain high level
of service
C1. Invest in staff through training,
programs, and wellness initiatives
D4. Implement Programs and Fees Related
to Housing Element
$
*
*$
D
F
E
$
Update General Plan to Support
Long-Term Town Planning
Improve transparency, efficiency,
and customer service through
system implementation
G Ensure long-term financial security
Ltr Goal Key Projects/Initiatives Milestones for 2025-26 Depts. Involved Staff Effort (small, med, large) Status/Notes
H1. Bolster Code Enforcement Program to
address key issues in Town (e.g., vacant lots,
signs, delayed construction)
Working on recommendations to improve code
enforcement program and align with new structure in
B&P Department
CMO/B&P Medium
In-progress
$ H2. Create an age-inclusive community
Conduct RFP for consultant services for Age-Friendly
Action Plan
CMO Medium
(1) Actively worked to make engagement efforts for Town projects (Bicycle and Pedestrian Master Plan, Town Hall Campus Planning, etc.) age inclusive and promote services targeted at residents aging in place (e.g. Got Wheels!
Program). (2) Soliciting RFP for consultant services to develop age-friendly action plan after conducting research regarding costing.
$ H3. Explore potential property donation of
40 Baywood
Continue to explore alternatives to work witht the
trustee to determine next steps in property donation of 40 Baywood to the Town
CMO/B&P/City
Attorney Large
I1. Implement Townwide Chipping Program
Implement town-sponsored chipping program in
coordination with Firewise
CMO/PW Medium
Planning June 2025 Expanded Chipping Event which will cover approximately 1,150 homes compared to past chipping events which have covered between 250-300 homes, funded by the Town. Town staff will also be available to provide support and promote the event in advance.
I2. Provide support to HNN to enhance
emergency preparedness
Provide additional funding and designated staff support to HNN to support programming CMO/CCFD/HPD Medium
Undertaking a Strategic Planning process to create a clear 3- year vision for HNN, including goals and objectives. Project will include stakeholder engagement and a workshop.
I3. Reduce risk and impacts caused by
power outages through identifying power
outage prevention and backup solutions
Review policies and processes to improve resident
access to backup power, including partnerships with
outside agencies PW/CMO Medium
Identified key contacts from PG&E to contact for various situations, held multiple meetings with PG&E representatives to pass along issues and feedback regarding ongoing and isolated issues in Town with follow-up to ensure action was taken.
I4. Improve access to wireless service
throughout Town
Conduct analysis of existing policy and code related to wireless in comparison to similar jurisdictions to identify any potential changes CMO Medium
Scheduling study session with CC and subject matter experts to discuss next steps
No applications for new wireless facilities were received in FY 2024-25. Town explored resident-suggested avenues such as Starlink with exploratory meetings. Worked with legislative $
I5. Prepare Wildfire Preparedness Building
Code Amendments for Council
Consideration
Amend code requirements to enhance fire resistance in
new buildings, additions, and alterations to existing
buildings to enhance public safety, and reduce the risk from wildfires
B&P/CCFD/CMO Large Amend building codes applicable to the entire community (Chapter 7A)
Improve community's emergency
preparedness and resiliency
efforts
I
H Enhance quality of life
Ltr. Goal Key Projects/Initiatives Status/Notes
aa Improve Town Infrastructure $ Decommissioning of Forestview Tank Site Decommissioning of Forestview Tank Site PW Large Currently not planned for FY 2025-26 due to lack of funding, due to prioritization of Highline project
bb Expand recreation opportunities $ Dog Park Continue informal exploration of dog park opportunities in Town
CMO Large
cc
Improve access to transportation
throughout town $ Explore on-demand transportation options available Conduct analysis of on-demand transportation options CMO Large GotWheels! Program availability expanded in 2024-25 and promoted via Town communications dd Expand equity in governance $ Salary for Councilmembers Conduct analysis of Councilmember salaries in neighboring jurisdictions and best practices CMO Small
ee
Establish processes related to
governance
Establish Policy for Mayor Rotation
Prepare informational report on policies from
neighboring cities with similar policies to present to City Council
CMO Small
ff Support community events Redesign Pride Celebration Event Work with community partners to design and host a pride event CMO Small First annual event held in 2024
gg
Work with community partners to
enhance Town character
Black Mountain & Skyline Site
Enhancements
Inquire to determine if any additional landscaping
screening or Town-use of the site is possible PW Large
Staff evaluated enhancements but limited due to risk concerns by SFPUC
Crocker Lake Explore potential of development of a walking trail in or around Crocker Lake
CMO/PW/City
Attorney Large
Historical information shared by HBF, would require additional research into legal process and options regarding the deed restrictions
Tobin Clark Pathway Tobin Clark Pathway Development - maintain grant award status (extension through June 2028) CMO/PW Small Maintaining grant award status ii Ensure long-term financial security $ Historical Spending Analysis Create informational report on historical expenditure trends for review by FAC and City Council
CMO/Finance Large Addressed as part of long-term financial needs analysis Parking Lot Items From 2024-25
hh Pursue Development of Walking
Trails throughout Town $
City Council Goal Setting
February 12, 2025
ATTACHMENT 2
Agenda
1 Department Presentations
2 Review Proposed Work Plan for FY 2025-26
3 Council Discussion and Approval of Work Plan
2 Summary
• If everything is a priority, nothing is a priority.
• At the department level, most of the day-to-day operations take up 85-90% of organizational capacity.
• The approved work plan must be aligned with the upcoming budget allocations. • The City Council is responsible for setting the strategic direction and policy guidance, approving budget and staffing resources, and not adding new priorities without eliminating other priorities or adding new resources. • The Town’s management team is accountable for implementing the agreed upon work plan beginning in the Fiscal Year (July 1, 2025):
o Recommending resources needed
o Identifying reasonable timelines
o Achieving key milestones
o Recommending adjustments along the way
3 Department Presentations
Public Works Department
5 Public Works
Department
2024-25 Accomplishments
• Darrel Tank • Highline • Agreement with Millbrae and
Burlingame
• CEQA approved • Design awarded
• Roadways rated #1 in San Mateo County 83PCI • Bike and Pedestrian Master Plan 6 Public Works Department
2025-26 Goals
• Highline • Bid this summer
• Start Construction ($32.5M)
• Vegetation Management • $300k (previous years $250k)
• 3 Sewer Main Projects • Kenilworth $1.1M
• Corpyard San Raymundo $1.2M
• Chateau $650k
• Paving Project • Bid in Spring, construct
after the school year ends in June.
7 Police Department
8 Police Department
2024-25 Accomplishments
• Implement Citizen RIMS for transparency and compliance with statistical reporting requirements
• Implement the "Lemur" Drone program to include the creation of an HPD drone with a cadre of certified pilots
• Installation of customized lockers to complete storm damage restoration • Renovate the gym to promote officer fitness and well-being • Complete mandatory resiliency and wellness training for all personnel to equip them with proactive coping and stress management skills
9 Police Department
2025-26 Goals
• Deploy advanced digital dispatch console radio technology for enhanced communication infrastructure • Implement cloud-based next generation 911 infrastructure phone system for improved emergency response. • Migrate to next-generation 911 infrastructure for increased service reliability and data access. • Procure and implement DOJ-compliant remote access software for uninterrupted dispatch support. • Modernization and overhaul of the patrol rifle program to include individually issued units with state of the art optic systems. • Conduct a feasibility study and cost analysis for potential implementation of a drone as a first responder (DFR). • Streamline evidence management system through consolidation and relocation to a dedicated downstairs facility. • Property room accreditation to uphold rigorous standards for evidence handling. • Upskilling Property Officer with CSI technician training for enhanced evidence processing capabilities. • Report format optimization to align with SMC Crime Lab protocols and needs. • Recruit two additional police officers to address vacancies and enhance service coverage. • Hire and train a Records Clerk II to support the records division. • Maintain and optimize the vehicle fleet to ensure service readiness. • Conduct a feasibility study and cost analysis for potential implementation of a Therapy Dog/Handler program. • Implement the motor officer assignment to directly address traffic safety concerns and targeted enforcement. • Exceed California P.O.S.T. minimum training standards. • Annual confidential therapist consultations for individual support and personalized mental health guidance. 10 Building & Planning
Department
11 Building & Planning Department
2024-25 Accomplishments
On-going implementation to maintain compliance with our certified Housing Element Completed Permit-tracking system update
Implemented online credit card payment option for building permits Improved tracking & processing of construction bonds
Received payment for $65,000 of grant funding
Conducted approximately 5,000 inspections
Issued approximately 1,600 building permits
Processed approximately 260 planning reviews
12 Building & Planning Department
2025-26 Goals
Implement Housing Element Policies, Goals & Actions to maintain compliance with our Housing Element Study revisions to the municipal code & ADRB thresholds to reduce barriers to housing development Enhance supplemental staffing resources to ensure continuity of essential operations and quality of service Continue due diligence and Community Visioning Processes for Town Hall Campus and Tobin Clark Site Promote ADU Resources through continued Education & Outreach campaign Monitor ADU permitting, construction, and rentals
Establish an Affordable Housing Impact Fee program & associated Housing Choice Fund Complete website refresh to improve housing-related information and resources Facilitate Safety Element Update in partnership with the CMO, PW, CCFD, and PD Manage existing grants and apply for other grants as available. 13 Finance Department
14 Finance Department
2024-25 Accomplishments
1. Concluded year one close and audit of the new Water Utility Billing system.
2. Implemented new finance processes in Central Square for online permitting and business licensing.
3. Prepared Highline Project funding analysis by reviewing water rates and financing options.
4. Promoted, hired, and trained key accounting operations positions.
5. Supported Town and CCFD with labor costing analysis for new Memorandum of Understanding agreements.
6. Conducted an annual review of pension liability and mitigation strategy. 15 Finance Department
2025-26 Goals
1. Support analysis of the Town’s long-term financial needs for long-term projects, including Highline project funding and other projects.
2. Implement new Governmental Accounting Standards No. 101 – Compensated Absences and support the Federal Single Audit in FY 2025-26, if applicable.
3. Support Town and Central County Fire Department goals with financial analysis and reporting, as needed (labor costing, SAFER grant, etc.).
4. Conduct Water Enterprise and Solid Waste fee studies and Proposition 218 process.
5. Implement online annual business license renewals on the new Central Square system.
6. Cross-train new staff for redundancy
16 City Manager’s Office
17 City Manager’s Office
2024-25 Accomplishments
2024 Election
Worked with the Town’s lobbyist to monitor legislation in accordance with the Town’s Legislative Platform Supported community organizations and events
Continued implementation of SB 1383 program requirements to reduce greenhouse gas emissions Staff support to the Hillsborough Youth Commission
Continued to implement the IT Strategic Plan
Initiated website refresh
Filled key positions and reorganized department structure for continuity of service 18 City Manager’s Office
2025-26 Goals
Continuing support for community groups and events
Implement records management system and agenda management software updates Continue to organize community town halls and information sessions on key issues such as wildfire prevention, emergency preparedness, homeowners’ insurance, and more Liaise with regional partners
Continue to implement the IT Strategic Plan
Implement new HR processes to improve efficiency and customer service Complete website refresh
19 Review Proposed Work Plan
for FY 2025-26
21 Town-wide
Goals
Review FY 2024-25 Council Goals & Status
•Goal: Engage with industry professionals on enhancing access to wireless service throughout Town. •Status: No applications for new wireless facilities were received in FY 2024-25. Town explored residentsuggested avenues such as Starlink with exploratory meetings. Worked with legislative consultant and County partners to advocate for the retention of AT&T’s landline obligations via AB 2792. Scheduling a study session with City Council and subject matter experts to discuss next steps Wireless
•Goal: Improve wildfire prevention efforts in Town by supporting Town-sponsored chipping program. •Status: Planning June 2025 Expanded Chipping Event which will cover approximately 1,150 homes compared to past chipping events which have covered between 250-300 homes, funded by the Town. Town staff will also be available to provide support and promote the event in advance.
Townwide
Chipping
Program
•Goal: Provide additional funding and designated staff support to HNN to support programming, outreach, and neighborhood organization.
•Status: Undertaking a Strategic Planning process to create a clear 3-year vision for HNN, including goals and objectives. Project will include stakeholder engagement and a workshop.
HNN
Funding
22 Town-wide
Goals
Review FY 2024-25 Council Goals & Status
• Goal: Continue to work with PG&E to reduce risks and impacts caused by power outages. • Status: Identified key contacts from PG&E to contact for various situations, held multiple meetings with PG&E representatives to pass along issues and feedback regarding ongoing and isolated issues in Town with follow-up to ensure action was taken.
Power
Outage
Prevention
and Backup
Solutions
• Goal: Develop plan to create an age-inclusive community. • Status: (1) Actively worked to make engagement efforts for Town projects (Bicycle and Pedestrian Master Plan, Town Hall Campus Planning, etc.) age inclusive and promote services targeted at residents aging in place (e.g. Got Wheels! Program). (2) Soliciting RFP for consultant services to develop age-friendly action plan after conducting research regarding costing.
Age-Friendly
City Action
Plan
23 Town-wide
Goals
Goal Setting for FY 2025-26
Best practices for identifying goals for FY 2025-26:
1. Be Realistic – Establish achievable goals
Example of unrealistic goal: Fully preparing for an emergency.
Example of more realistic goals: Increasing the community’s readiness to respond to disasters. (Staff milestones could include conducting X number of trainings in emergency preparedness by the end of the first year)
2. Focus on a Few Important Priorities – Priorities should be explicit and attainable To be successful in reporting measurable attainment to the community, elected leaders should focus on a few (3 to 5) top goals that are within the purview of the Town. The priorities, while being explicit, should be at the policy level to allow staff to turn them into actions and should not be dependent upon the actions or leadership of external parties.
3. Narrow the List
Utilize Tier 1 and Tier 2 goals with Tier 1 being the top 3-5 top items for staff and elected officials to focus on for the year and Tier 2 being another 3-5 (at the most) to pursue as resources permit, but not to interfere with the Tier 1 priorities.
Once the list is agreed upon, staff will return with a summary for City Council approval with any specific actions or milestones added by staff. Staff will track and report progress regularly to the City Council on agreed upon goals. 24 Town-wide
Goals
Draft Work Plan for Council Consideration:
Goals for Prioritization
A. Improve Town Infrastructure
B. Deliver Superior Public Safety Services Through Technology and Operational Efficiencies C. Optimize Public Safety Staff Resources and Maintain High Level of Service D. Implement Housing Element to Maintain Compliance with State Requirements E. Update General Plan to Support Long-Term Town Planning F. Improve Transparency, Efficiency, and Customer Service Through System Implementation G. Ensure Long-Term Financial Security
H. Enhance Quality of Life
I. Improve Community’s Emergency Preparedness and Resiliency Efforts 25 Town-wide
Goals
Draft Work Plan for Council Consideration:
Review Key Projects/Initiatives
A. Improve Town Infrastructure
• A1. Water Tank Site Improvements
• A2. Highline Water Project
• A3. Street Resurfacing Projects
• A4. Bike & Pedestrian Master Plan
B. Deliver Superior Public Safety Services Through Technology and Operational Efficiencies • B1. Advance technology to improve public safety and transparency • B2. Implement training and operational enhancements
C. Optimize Public Safety Staff Resources and Maintain High Level of Service • C1. Invest in staff through training, programs, and wellness initiatives • C2. Implement staff wellness programs
Additional detail on key projects included in Matrix Attachment (proposed milestones, departments involved, staff effort, status/notes) 26 Town-wide
Goals
Draft Work Plan for Council Consideration:
Review Key Projects/Initiatives
D. Implement Housing Element to Maintain Compliance with State Requirements • D1. Tobin Clark Multi-Family Housing Site
• D2. Town Hall Campus
• D3. ADU Program
• D4. Implement Programs and Fees Related to Housing Element E. Update General Plan to Support Long-Term Town Planning • E1. Safety Element Update
• E2. General Plan Update
F. Improve Transparency, Efficiency, and Customer Service Through System Implementation • F1. System Implementation
• F2. Website Refresh
G. Ensure Long-Term Financial Security
• G1. Conduct Long-Term Financial Need Analysis
• G2. Ensure rates are sufficient to cover the cost of water and solid waste system enterprises 27 Town-wide
Goals
Draft Work Plan for Council Consideration:
Review Key Projects/Initiatives
H. Enhance Quality of Life
• H1. Bolster Code Enforcement Program to address key issues in Town (e.g., vacant lots, signs, delayed construction)
• H2. Create an age-inclusive community
• H3. Explore potential property donation of 40 Baywood I. Improve Community’s Emergency Preparedness and Resiliency Efforts • I1. Implement Townwide Chipping Program
• I2. Provide support to HNN to enhance community preparedness • I3. Reduce risk and impacts caused by power outages through identifying power outage prevention and backup solutions
• I4. Improve access to wireless service throughout Town • I5. Prepare Wildfire Preparedness Building Code Amendments for Council Consideration Additional detail on key projects included in Matrix Attachment (proposed milestones, departments involved, staff effort, status/notes) 28 Council Discussion on Proposed List of
Goals and Key Projects/Initiatives Listed
Town-wide
Goals
Anything missing?
Things we think
should be
removed or
modified.
29 Town-wide
Goals
Draft Work Plan for Council Consideration:
Goals/Projects Summary Table
Ltr/# Goal/Project
A Improve Town Infrastructure
A1 Water Tank Site Improvements
A2 Highline Water Project
A3 Street Resurfacing Projects
A4 Bike & Pedestrian Master Plan
B Deliver superior public safety services through technology and operational efficiencies B1 Advance technology to improve public safety and transparency B2 Implement training and operational enhancements
C Optimize public safety staff resources and maintain high level of service C1 Invest in staff through training, programs, and wellness initiatives C2 Implement staff wellness programs
D Implement Housing Element to Maintain Compliance with State Requirements D1 Tobin Clark Multi-Family Housing Site
D2 Town Hall Campus
D3 ADU Program
D4 Implement Programs and Fees Related to Housing Element E Update General Plan to Support Long-term Town Planning E1 Safety Element Update
E2 General Plan Update
Ltr/# Goal/Project
F Improve transparency, efficiency, and customer service through system implementation F1 System Implementation
F2 Website Refresh
G Ensure Long-term Financial Security
G1 Conduct Long-term Financial Needs Analysis
G2 Ensure rates are sufficient to cover the cost of water and solid waste system enterprises H Enhance Quality of Life
H1 Bolster code enforcement program to address key issues in Town (e.g., vacant lots, signs, delayed construction)
H2 Create an age-inclusive community
H3 Explore potential property donation of 40 Baywood
I Improve community’s emergency preparedness and resiliency efforts I1 Implement Townwide Chipping Program
I2 Provide support to HNN to enhance emergency preparedness I3 Reduce risk and impacts caused by power outages through identifying power outage prevention and backup solutions
I4 Improve access to wireless service throughout Town
I5 Prepare Wildfire Preparedness Building Code Amendments for Council Consideration 30 Town-wide
Goals
Priority Setting Process
Agree Upon Final
List of Goals and Key
Projects
Ballots Distributed
to Councilmembers
Vote for Top 3
Priority Goals
(A through I)
Staff will summarize
and report out the
Top 3 Priority Goals
(Tier 1)
31 Town-wide
Goals
Summary of Top Priorities (Results)
Top 3 Goals:
1. 2.
3. 32
Council Discussion
Town-wide
Goals
Any direction? Higher
or lower priorities?
Goal is to give staff
clear direction.
Next Steps: Summarize
and return to regular
City Council meeting
for review and
adoption
Thank You
33