Hollister City Council
June 9, 2025

City of Hollister
City Council Agenda
Special Meeting

Monday, June 9, 2025, 6:30 p.m.

City Council Chamber, City Hall
375 Fifth Street, Hollister, CA 95023

Roxanne Stephens, Mayor David Mirrione, City Manager Rudy Picha, Council Member, District 1 Mary F. Lerner, City Attorney Rolan Resendiz, Council Member, District 2
Dolores Morales, Council Member, District 3
Priscilla de Anda, Council Member, District 4

Gordon Machado, City Treasurer

The public hearings to consider the “City Budget for Fiscal Year 2025/26” and "Adoption of Fiscal Year 2025-26 Appropriation Limit" have been continued to June 16, 2025 at 6:30 p.m.

NOTICE TO PUBLIC
Persons who wish to address the City Council are asked to complete a speaker’s card and give it to the City Clerk before addressing the City Council. Those who wish to address the City Council on an agenda item will be heard when the presiding officer calls for comments from the audience. City related items not on the agenda will be heard under the Public Input section of the agenda. Following recognition, persons desiring to speak are requested to advance to the podium and state their name and address. If you are joining us by Zoom, please click on the bottom of your screen to raise your hand. If you are joining us by Zoom using a cell phone, please press *9. After hearing audience comments, the public portion of the meeting will be closed, and the matter brought to the City Council for discussion.

Materials related to an item on this agenda submitted to the City Council after distribution of the agenda packet are available for public inspection in the City Clerk’s Office at City Hall, 375 Fifth Street, Hollister, Monday through Friday, 8:30 a.m. to noon, 1:00 p.m. to 4:30 p.m. (City Hall is closed between 12:00 and 1:00 p.m.)

Requests to make presentations to the City Council should be submitted to the City Clerk’s Office at least ten days before the City Council meeting. It is customary for City staff members to review such matters before the formal presentation so that the City Council may have the benefit of all available data. PowerPoint presentations must be presented to the City Clerk by noon on the day of the City Council meeting.

The public may watch the meeting via live stream at:

City of Hollister Website
https://pub-hollister.escribemeetings.com/

Community Media Access Partnership (CMAP):
http://cmaptv.com/government/

City of Hollister YouTube Channel:
https://www.youtube.com/@cityofhollistercalifornia1489

Public Participation:

The public may attend meetings.

NOTICE: The City Council will hold its public meetings in person, with a virtual option for public participation based on availability. The City of Hollister utilizes Zoom teleconferencing technology for virtual public participation; however, we make no representation or warranty of any kind, regarding the adequacy, reliability, or availability of the use of this platform in this manner. Participation by members of the public through this means is at their own risk. (Zoom teleconferencing may not be available at all meetings.)

If you wish to make a public comment remotely during the meeting, please use the zoom registration link below:
https://us02web.zoom.us/webinar/register/WN_MNOr95ZCQrWzERqd5zRuwQ

In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact the City Clerk’s Office at (831) 636-4300. Notification of 48 hours prior to the meeting will enable the City to attempt to make reasonable arrangements to ensure accessibility to this meeting [28 CFR 35.102-35.104 ADA Title II].

Materials related to an item on this agenda submitted to the City Council after distribution of the agenda packet are available for public inspection in the City Clerk’s Office at City Hall, 375 Fifth Street, Hollister, Monday through Friday, 8:30 a.m. to noon, 1:00 p.m. to 4:30 p.m. (City Hall is closed between 12:00 and 1:00 p.m.)

Notice to anyone attending any public meeting: The meeting may be broadcast live on Cable Channel 17 and/or recorded or photographed. Recent City Council meetings may also be viewed at www.CMAP.com and periodically on Cable Channel 17.

To access written translation during the meeting, please click this link:

Para acceder a la traducción durante la reunión, por favor escanee el código QR o haga clic en el enlace:

https://attend.wordly.ai/join/NLJC-7137

1.CALL TO ORDER

2.PLEDGE OF ALLEGIANCE

3.ROLL CALL

4.CLOSED SESSION REPORT

5.CONSENT AGENDA

5.1 A RESOLUTION TO ADOPT THE SANITARY SEWER MANAGEMENT PLAN City of Hollister City Council Meeting

(SSMP) UPDATE AS REQUIRED BY STATE WATER RESOURCES CONTROL BOARD ORDER NO. 2022-0103-DWQ

RECOMMENDED ACTION
Adopt a resolution adopting the Sanitary Sewer Management Plan update.

5.2 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF HOLLISTER

DECLARING CERTAIN EQUIPMENT AND VEHICLES AS SURPLUS AND

AUTHORIZING PUBLIC WORKS TO SEE TO ITS DISPOSAL

RECOMMENDED ACTION
Adopt a resolution declaring certain equipment and vehicles as surplus and authorizing Public Works to see to its disposal.

6.PUBLIC HEARINGS

6.1 STATUS OF VACANT POSITIONS AS REQUIRED BY AB 2561

RECOMMENDED ACTION
Hold a public hearing and receive the report.

7.COUNCIL BUSINESS

7.1 DISCUSSION REGARDING A CANNABIS REGULATORY PERMIT FOR FAULTLINE MANUFACTURING AT 1785 SAN FELIPE ROAD

RECOMMENDED ACTION
Review the request for renewal, and provide direction to staff to return at a later meeting to either approve or deny the Cannabis Regulatory Permit for Faultline Manufacturing for the 2025- 2026 term.

7.2 DISCUSSION REGARDING A CANNABIS REGULATORY PERMIT FOR HIGHER LEVEL OF CARE HOLLISTER DISPENSARY AT 1802 SHELTON DRIVE

RECOMMENDED ACTION
Review the request for renewal, and provide direction to staff to return at a later meeting to either approve or deny the Cannabis Regulatory Permit for Higher Level of Care Hollister for the 2025- 2026 term.

8.CLOSED SESSION
Closed Session will be held by the City Council of the City of Hollister to discuss the following matters:

8.1 CONFERENCE WITH LABOR NEGOTIATORS PURSUANT TO GOVERNMENT CODE SECTION 54957.6
Agency designated representatives: City Manager David Mirrione and Assistant City Attorney Rob Lomeli
Employee Organizations: Service Employees International Union (SEIU), Local 521; Hollister Firefighters Union (HFFU), Local 3395; Hollister Peace Officer Association (HPOA); and un-represented employees

8.2 CONFERENCE WITH LEGAL COUNSEL- ANTICIPATED LITIGATION PURSUANT TO GOVERNMENT CODE SECTION 54956.9
Significant exposure to litigation pursuant to paragraph (2) or (3) of subdivision (d) of section 54956.9 of the Government Code (1 case)

9.ADJOURNMENT
City of Hollister City Council Meeting

10.VERIFICATION OF AGENDA POSTING
The agenda for the City Council of the City of Hollister special meeting of June 9, 2025 was posted on the bulletin board at City Hall on June 6, 2025 per Government Code Section 54954.2.

City of Hollister City Council Meeting

PUBLIC PARTICIPATION NOTICE
The public may attend meetings in person or watch meetings via live stream at:

City of Hollister Website:
https://hollister.ca.gov/government/agendas___minutes.php

Community Media Access Partnership (CMAP):
http://cmaptv.com/government/

City of Hollister YouTube Channel:
https://www.youtube.com/@cityofhollistercalifornia1489

NOTICE: The City Council will hold its public meetings in person, with a virtual option for public participation based on availability. The City of Hollister utilizes Zoom teleconferencing technology for virtual public participation; however, we make no representation or warranty of any kind, regarding the adequacy, reliability, or availability of the use of this platform in this manner. Participation by members of the public through this means is at their own risk. (Zoom teleconferencing may not be available at all meetings.)

If you wish to make a public comment remotely during the meeting, please use the Zoom registration link below:

https://us02web.zoom.us/webinar/register/WN_MNOr95ZCQrWzERqd5zRuwQ

In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact the City Clerk’s Office at (831) 636-4300. Notification 48 hours prior to the meeting will enable the City to attempt to make reasonable arrangements to ensure accessibility to this meeting [28 CFR 35.102-35.104 ADA Title II].

Materials related to an item on this agenda submitted to the City Council after distribution of the agenda packet are available for public inspection in the City Clerk’s Office at City Hall, 375 Fifth Street, Hollister, Monday through Friday, 8:30 a.m. to noon, 1:00 p.m. to 4:30 p.m. (City Hall is closed between 12:00 and 1:00 p.m.)

Notice to anyone attending any public meeting: The meeting may be broadcast live on Cable Channel 17 and/or videotaped or photographed. Recent City Council meetings may also be viewed at www.CMAP.com and periodically on Cable Channel 17.

To access written translation during the meeting, please scan the QR Code or click this link | Para acceder a la traducción durante la reunión, por favor escanee el código QR o haga clic en el enlace:
https://attend.wordly.ai/join/NLJC-7137
Choose Language and Click Attend | Seleccione su lenguaje y haga clic en asistir

Use a headset on your phone for audio or read the transcript on your device. | Use sus auriculares para escuchar el audio o leer la transcripción en el dispositivo.

STAFF REPORT

HOLLISTER CITY COUNCIL
MEETING DATE: June 9, 2025
REPORT # Public Works-2025-41

AGENDA ITEM: A RESOLUTION TO ADOPT THE SANITARY SEWER

MANAGEMENT PLAN (SSMP) UPDATE AS REQUIRED BY STATE WATER RESOURCES CONTROL BOARD ORDER NO. 2022-0103-DWQ

DEPARTMENT: Public Works
DEPARTMENT HEAD: William Via, Public Works Director
STAFF CONTACT: Michael Grzan, Environmental Programs Manager

RECOMMENDED ACTION: Adopt a resolution adopting the Sanitary Sewer Management Plan update.

DISCUSSION: All operators of sanitary sewer systems, as defined by California State Water Resources Control Board Order No. 2022-0103-DWQ, must develop a Sanitary Sewer Management Plan (SSMP). This management plan outlines how the City of Hollister will ensure the protection of the public’s health in regard to sanitary sewer overflows and contains the following eleven (11) elements:

Element 1 – Goals, Regulatory Context, Asset Overview, and Schedule Element 2 – Organization
Element 3 – Legal Authority
Element 4 – Operation and Maintenance Program
Element 5 – Design and Performance Provisions
Element 6 – Spill Emergency Response Plan
Element 7 – Pipe Blockage Control Program
Element 8 – System Evaluation, Capacity Assurance, and Capital Improvement Plan Element 9 – Monitoring, Measurement, and Program Modifications Element 10 – Sewer System Management Plan Program Audits Element 11 – Communication Program

California State Water Resources Control Board Order No. 2022-0103-DWQ requires all sanitary sewer systems to update their SSMP every five (5) years, after first completing an audit of the SSMP; Staff completed an audit in 2024. The last update was completed in 2022; however, new regulations require an update in 2025, which is this item. The next audit will be in 2028, with an update due in 2030.

Each update must receive approval from its respective controlling authority.

FISCAL IMPACT: Consultant fees for assistance with the audit/update of $25,000 from Fund 660.

PREVIOUS COUNCIL OR COMMISSION ACTION: N/A

CEQA: This action does not constitute a project under the California Environmental Quality Act (CEQA) and review under CEQA is not required.

ATTACHMENTS:

1. Resolution

2. 2025 City of Hollister SSMP.

RESOLUTION NO. 2025-XX

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF HOLLISTER

ADOPTING THE SANITARY SEWER MANAGEMENT PLAN UPDATE

AS REQUIRED BY STATE WATER RESOURCES CONTROL BOARD
ORDER NO. 2022-0103-DWQ

WHEREAS, the City of Hollister is an operator of a sanitary sewer system; and

WHEREAS, California State Water Resources Control Board Order No. 2022-0103-DWQ requires operators of sanitary sewer systems to have a Sanitary Sewer Management Plan; and

WHEREAS, Order No. 2022-0103-DWQ requires Sanitary Sewer Management Plans to be updated every five years.

NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF HOLLISTER, that the City Council hereby adopts the updated Sanitary Sewer Management Plan.

PASSED AND ADOPTED, by the City Council of the City of Hollister at a special meeting held on June 9, 2025, by the following vote:

AYES:

NOES:

ABSTAINED:

ABSENT:

Roxanne Stephens, Mayor

ATTEST: APPROVED AS TO FORM:

Lozano Smith Attorneys at Law

____
Jennifer Woodworth, MMC, City Clerk Mary F. Lerner, City Attorney

Resolution No. 2025-XX

I, Jennifer Woodworth, MMC, City Clerk of the City of Hollister, do hereby certify that the attached Resolution No. 2025-XX is an original resolution, or true and correct copy of a City resolution, duly adopted by the Council of the City of Hollister at a special meeting held on June 9, 2025 at which meeting a quorum was present.

IN WITNESS WHEREOF, I have hereunto set my hand and affixed the official seal of the City of Hollister on June 9, 2025.

Jennifer Woodworth, MMC
City Clerk of the City of Hollister

City of Hollister
Sewer System Management Plan

Revision 3 – August 2025

WDID: 3SSO11408

Prepared By:

Sewer System Management Plan – Revision 03

City of Hollister
August 2025
Page i

City of Hollister

SEWER SYSTEM MANAGEMENT PLAN
Revision 3
WDID: 3SSO11408
August 2025

The Sewer System Management Plan, Revision 3 was created with the assistance of the following City of Hollister and Wallace Group Staff:

City of Hollister Staff
William Via, Public Works Director
Michael Grzan, Environmental Programs Manager
Summer Garcia, Utilities Supervisor
Mario Salinas, Senior Maintenance Worker
Wallace Group Staff
Bill Callahan, Senior Environmental Compliance Specialist

Sewer System Management Plan – Revision 03

City of Hollister
August 2025
Page iv
SSMP – REVISION RECORD
City of Hollister SSMP has undergone the following revisions:

Revision
No. Revision Date Description of
Revisions
Revision
Completed By
Revision
Approved By
0 2007
The City created a
document entitled the
Sewer System
Management Plan
(SSMP) Development
Guide to address the
requirements of the
2006 Sanitary Sewer
System (SSS) Orders
issued by the State
Water Resources
Control Board
(SWRCB).

City of Hollister
Staff Unknown
1 February 2017
The SSMP was revised
in accordance with the
findings and
recommendations of
the November 2, 2015
SSMP Audit. This
revision also served as
the five (5) year
update.

Wallace Group
& City of
Hollister Staff
City Council
2 September 2022
The SSMP was revised
in accordance with the
findings and
recommendations of
the August 2, 2021,
SSMP Audit. This
revision also served as
the five (5) year
update.

Wallace Group
& City of
Hollister Staff
City Council
3 August 2025
The SSMP was
updated based on the
findings of the 2024
SSMP Audit and based
on regulatory
requirements in the
2022 WDRs.

City Staff and
Wallace Group
City Public
Works Director
and City
Council

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Table of Contents

City of Hollister
August 2025
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TABLE OF CONTENTS
Acronyms and Abbreviations
SSMP Update and Adoption Record
Introduction
▪ Section 0.1 – Requirement Background
▪ Section 0.2 – Introduction & Executive Summary
Element 1 – Goals, Regulatory Context, Asset Overview and Schedule ▪ Section 1.1 – Regulatory Requirement
▪ Section 1.2 – Sanitary Sewer System Goals
▪ Section 1.3 – Regulatory Context and Schedule for Audits and Updates ▪ Section 1.4 – System Asset Overview and Service Area
Element 2 – Organization
▪ Section 2.1 – Regulatory Requirements
▪ Section 2.2 – Responsible and Authorized Representatives ▪ Section 2.3 – SSMP Program Implementation
▪ Section 2.4 – Chain of Communication for Responding to Sewer Spills Element 3 – Legal Authority
▪ Section 3.1 – Regulatory Requirements
▪ Section 3.2 – SSMP Sanitary Sewer System Legal Authority Element 4 – Operation and Maintenance Program
▪ Section 4.1 – Regulatory Requirements
▪ Section 4.2 – Collection System and Storm Water Maps
▪ Section 4.3 – Preventative Maintenance Program
▪ Section 4.4 – Training

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August 2025
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TABLE OF CONTENTS
▪ Section 4.5 – Equipment and Replacement Parts Inventory Element 5 – Design and Performance Provisions
▪ Section 5.1 – Regulatory Requirements
▪ Section 5.2 – Design and Construction Standards and Specifications ▪ Section 5.3 – Inspection and Testing Procedures and Standards Element 6 – Spill Emergency Response Plan
▪ Section 6.1 – Regulatory Requirements
▪ Section 6.2 – Initial Spill Notification Procedures
▪ Section 6.3 – Spill Response Program
▪ Section 6.4 – Spill Notification and Reporting Procedures ▪ Section 6.5 – SERP Training
▪ Section 6.6 – Spill Impact Mitigation Program
▪ Section 6.7 – Spill Coordination with Stormwater Management Agencies and Public Water Systems
▪ Section 6.8 – Post Spill Investigations
Element 7 – Pipe Blockage Control Program
▪ Section 7.1 – Regulatory Requirements
▪ Section 7.2 – Pipe Blockage Control Program Public Education and Outreach ▪ Section 7.3 – FOG Disposal Facilities
▪ Section 7.4 – Discharge Prohibition Legal Authority and Spill Prevention Measures ▪ Section 7.5 – Requirements to Install Grease Removal Devices ▪ Section 7.6 – FOG Control Program Inspection, Enforcement, and Staffing ▪ Section 7.7 – Problem Areas Identification and Sewer Cleaning ▪ Section 7.8 – Other Source Control Measures

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August 2025
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TABLE OF CONTENTS
Element 8 – System Evaluation, Capacity Assurance and Capital Improvement Plan ▪ Section 8.1 – Regulatory Requirements
▪ Section 8.2 – System Evaluation and Condition Assessment ▪ Section 8.3 – Capacity Evaluation Design Criteria
▪ Section 8.4 – Prioritization of Corrective Actions
▪ Section 8.5 – Capital Improvement Plan
▪ Section 8.6 - Additional WDR Requirements
Element 9 – Monitoring, Measurement, and Program Modifications ▪ Section 9.1 – Regulatory Requirements
▪ Section 9.2 – Data Management
▪ Section 9.3 – Establishing and Prioritizing SSMP Activities ▪ Section 9.4 – Preventative Maintenance Program Assessment ▪ Section 9.5 – SSMP Updates
▪ Section 9.6 – Sewer Spill Trends
Element 10 – Sewer System Management Plan Program Audits ▪ Section 10.1 – Regulatory Requirements
▪ Section 10.2 – SSMP Program Audits
Element 11 – Communication Program
▪ Section 11.1 – Regulatory Requirements
▪ Section 11.2 – Communication Program
▪ Section 11.3 – Satellite & Tributary Systems

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August 2025
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TABLE OF CONTENTS
Appendices
▪ Appendix 0A – PLACEHOLDER: Meeting Minutes Adopting SSMP, Revision 3 ▪ Appendix 2A – City Organization Charts
▪ Appendix 4A – Sewer Line Cleanng and Manhole Inspection Log ▪ Appendix 4B – Detailed Manhole Inspection Report
▪ Appendix 4C – Sewer Hotspot Daily Rounds Log
▪ Appendix 4D – Lift Station Daily Log Form
▪ Appendix 4E – Lift Station Descriptions
▪ Appendix 4F – Customer Contact Report
▪ Appendix 7A – FOG Program Education Packet
▪ Appendix 7B – FOG Pumping Contractors
▪ Appendix 7C – What Not to Flush Flyer
▪ Appendix 7D – Stop The Clog Flyer
▪ Appendix 10A – SSMP Audit and Data Request Template

Sewer System Management Plan – Revision 03
Acronyms and Abbreviations

City of Hollister
August 2025
Page iv

ACRONYMS AND ABBREVIATIONS
BMP Best Management Practices
CAP Capacity Assessment Plan
Cal OES California Office of Emergency Services
Cal/OSHA California Division of Occupational Health and Safety CCR California Code of Regulations
CCTV Closed Circuit Television
CDFW California Department of Fish and Wildlife
CFR Code of Federal Regulations
CIP Capital Improvement Plan
CITY City of Hollister
CIWQS California Integrated Water Quality System
CMMS Computerized Maintenance Management System
CWEA California Water Environment Association
EHS Environmental Health Services
ELAP Environmental Laboratory Accreditation Program
EOP Emergency Operating Procedure
ENROLLEE City of Hollister
EPA Environmental Protection Agency
FOG Fats, Oil, and Grease
FSE Food Services Establishment
HMA High Maintenance Area
I/I Inflow & Infiltration
IIPP Injury and Illness Prevention Program
IWF Industrial Waste Facility
LRO Legally Responsible Official
mgd Million Gallons per Day
MRP Monitoring and Reporting Program (Used in this SSMP to reference MRP Order No. 2022-0103-DWQ.)
SERP Spill Emergency Response Plan
OES Office of Emergency Services
O&M Operation and Maintenance
OSHA Occupational Safety and Health Administration

Sewer System Management Plan – Revision 03
Acronyms and Abbreviations

City of Hollister
August 2025
Page iv

ACRONYMS AND ABBREVIATIONS
PLSD Private Lateral Sewage Discharge
PM Preventative Maintenance
PPE Personal Protective Equipment
R&R Rehabilitation and Replacement
RWQCB Central Coast Regional Water Quality Control Board SCADA Supervisory Control and Data Acquisition
SECACIP Sewer Evaluation, Capacity Assurance and Capital Improvement Plan SMP Sewer Master Plan
SOP Standard Operating Procedure
SSMP Sewer System Management Plan
SPILL Sanitary Sewer Spill
SSS Sanitary Sewer System
SWRCB State Water Resources Control Board
WDR Waste Discharge Requirements (Used in this SSMP to reference WDR Order No. 2022-0103-DWQ, the Statewide General WDR for SSSs.)

Sewer System Management Plan – Revision 03
Introduction

City of Hollister
August 2025

INTRODUCTION
This Sewer System Management Plan (SSMP) six (6) year update was performed in compliance with the requirements of the State Water Resources Control Board (SWRCB) Statewide General Waste Discharge Requirements (WDR), Order No. 2022-0103-DWQ, which are available at the City Wastewater Division Office and on the State Water Resources Control Board website: https://www.waterboards.ca.gov/water_issues/programs/sso/ .

0.1 Requirement Background
The WDRs require all public wastewater collection system agencies in California that own and operate sanitary sewer systems greater than one mile in length, which collect or convey untreated or partially treated wastewater to a publicly owned treatment facility, to develop, implement, and maintain a SSMP and report sanitary sewer spills(Spills) using the State’s electronic reporting system, California Integrated Water Quality System (CIWQS).

The City of Hollister (City) SSMP includes the following eleven (11) Elements:

1. Goal

2. Organization

3. Legal Authority

4. Operation and Maintenance Program

5. Design and Performance Provisions

6. Spill Emergency Response Plan

7. Pipe Blockage Control Program

8. System Evaluation, Capacity Assurance and Capital Improvement Plan

9. Monitoring, Measurement, and Program Modifications

10. Sewer System Management Plan Program Audits

11. Communication Program
Each SSMP Element is prefaced with the associated WDR section and narrated with the City’s policies and procedures, which address the respective SWRCB requirement.

Sewer System Management Plan – Revision 03
Introduction

City of Hollister
August 2025

EXECUTIVE SUMMARY
The State Water Resources Control Board’s (SWRCB’s) Statewide General Waste Discharge Requirements (WDR) for Sanitary Sewer Systems, Order No. 2022-0103-DWQ require the City of Hollister (City) to have and maintain a Sewer System Management Plan (SSMP), which provides a plan and schedule to properly manage, operate, and maintain all parts of the sanitary sewer system in order to help reduce and prevent sanitary sewer spills (Spills), as well as mitigate any Spills that do occur.

The SSMP includes the following eleven (11) Elements:

Goal
City goals, which are included in the SSMP, are:
▪ Have less than five (5) Spills per calendar year with zero (0) Spills in the same location over a two (2) year period.
▪ Respond to all sewer spills within fifteen (15) minutes of receiving a call. ▪ CCTV Entire system by the end of 2029 and develop a rehabilitation and replacement plan based on CCTV findings.
▪ Clean the entire collection system every four (4) years. ▪ Reinstate FOG Program outreach and inspections by the end of 2025.

Organization
The Organization Element of the SSMP identifies City and Contract Staff, who are responsible for implementing the SSMP, responding to sewer spills, and meeting sewer spill reporting requirements, and identifies the lines of authority of SSMP responsibilities and chains of communication for sewer spill response and reporting. The Legally Responsible Officials (LRO) are also designated in this SSMP Element in order to meet the SWRCB requirements for completing and certifying sewer spill reports in the SWRCB’s online regulatory information database and tracking system, California Integrated Water Quality System (CIWQS).

Sewer System Management Plan – Revision 03
Introduction

City of Hollister
August 2025

Legal Authority
This SSMP Element outlines the City Municipal Code Chapters and Ordinances that provide the City with the legal authority to:
a. Prevent illicit discharges into its sanitary sewer system from inflow and infiltration (I&I); unauthorized stormwater; chemical dumping; unauthorized debris; roots; fats, oils, and grease; and trash, including rags and other debris that may cause blockages;
b. Collaborate with storm sewer agencies to coordinate emergency spill responses, ensure access to storm sewer systems during spill events, and prevent unintentional cross connections of sanitary sewer infrastructure to storm sewer infrastructure;
c. Require that sewer system components and connections be properly designed and constructed;
d. Ensure access for maintenance, inspection, and/or repairs for portions of the service lateral owned and/or operated by the Enrollee;
e. Enforce any violation of its sewer ordinances, service agreements, or other legally binding procedures; and
f. Obtain easement accessibility agreements for locations requiring sewer system operations and maintenance, as applicable.

Operation and Maintenance Program
City operation and maintenance of its collection system ensures that the system is kept in good working condition, and this SSMP Element outlines the work that is conducted to accomplish the optimal operation and maintenance of the City collection and conveyance system. This SSMP Element details a:
a. Up-to-date maps of the sanitary sewer system, and procedures for maintaining and providing State and Regional Water Board staff access to the maps. The maps must show gravity line segments and manholes, pumping facilities, pressure pipes and valves, and applicable stormwater conveyance facilities within the sewer system service area boundaries.;
b. A scheduling system and a data collection system for preventive operation and maintenance activities conducted by staff and contractors. a. The scheduling system includes:
i. Inspection and maintenance activities;
ii. Higher-frequency inspections and maintenance of known problem areas, including areas with tree root problems;
iii. Regular visual and closed-circuit television (CCTV) inspections of manholes and sewer pipes.

The data collection system documents data from system inspection and

Sewer System Management Plan – Revision 03
Introduction

City of Hollister
August 2025

maintenance activities, including system areas/components prone to root- intrusion potentially resulting in system backup and/or failure. c. In-house and external training provided on a regular basis for sanitary sewer system operations and maintenance staff and contractors. The training covers:
i. The requirements of this General Order;
ii. The Enrollee’s Spill Emergency Response Plan procedures and practice drills;
iii. Skilled estimation of spill volume for field operators; and iv. Electronic CIWQS reporting procedures for staff submitting data. d. An inventory of sewer system equipment, including the identification of critical replacement and spare parts.

Design and Performance Provisions
The Design and Performance Provisions Element describes the standards and specifications for new construction, repair of the existing sanitary sewer system, and the inspection and testing of these items.

Spill Emergency Response Plan
The Spill Emergency Response Plan (SERP) contains the following information in order to protect public health and the environment in the event of a sewer spill:
a. Notify primary responders, appropriate local officials, and appropriate regulatory agencies of a spill in a timely manner;
b. Notify other potentially affected entities (for example, health agencies, water suppliers, etc.) of spills that potentially affect public health or reach waters of the State;
c. Comply with the notification, monitoring and reporting requirements of this General Order, State law and regulations, and applicable Regional Water Board Orders;
d. Ensure that appropriate staff and contractors implement the Spill Emergency Response Plan and are appropriately trained;
e. Address emergency system operations, traffic control and other necessary response activities;
f. Contain a spill and prevent/minimize discharge to waters of the State or any drainage conveyance system;
g. Minimize and remediate public health impacts and adverse impacts on beneficial uses of waters of the State;
h. Remove sewage from the drainage conveyance system;

Sewer System Management Plan – Revision 03
Introduction

City of Hollister
August 2025

i. Clean the spill area and drainage conveyance system in a manner that does not inadvertently impact beneficial uses in the receiving waters; j. Implement technologies, practices, equipment, and interagency coordination to expedite spill containment and recovery;
k. Implement pre-planned coordination and collaboration with storm drain agencies and other utility agencies/departments prior, during, and after a spill event; l. Conduct post-spill assessments of spill response activities; m. Document and report spill events as required in this General Order; and n. Annually, review and assess effectiveness of the Spill Emergency Response Plan, and update the Plan as needed.

Pipe Blockage Control Program
The goal of the Pipe Blockage Control Program is to reduce and/or eliminate the amount of pipe blocking materials such as fats, oils and grease wipes, roots, etc., that may be discharged to the sanitary sewer system. This is implemented through public outreach, operations and maintenance activities, investigations and FOG Program inspections.

System Evaluation, Capacity Assurance, and Capital Improvement Plan The City completed a Sewer Master Plan Update (SMPU) in 2018 to assess the existing, near term and long-term capacity needs and the condition of the system to safely collect and convey wastewater. The SMPU identified capital improvement projects which included staff O&M based projects, hydraulicly deficient projects, lift station evaluation projects and ongoing CCTV data. The City prioritized these projects based on the following criteria:
o Overflow to Waters of the State
o Hydraulic Capacity
o O&M Hot Spots
o Community Impacts
o Cost
These analyses identify areas that are capacity deficient and/or structurally deficient under existing and future conditions. Recommended capital improvement projects are prioritized as a result of this analysis. An additional Vulnerability Assessment will be required to meet some of the additional (2022) requirements included in the WDRs.

Monitoring, Measurement, and Program Modifications
The City monitors the implementation of the SSMP Elements in order to measure the effectiveness of the City SSMP program in reducing sewer spills. This SSMP Element outlines the manner in which each SSMP Element is monitored and evaluated and the schedule with which the City completes this monitoring and evaluation.

Sewer System Management Plan – Revision 03
Introduction

City of Hollister
August 2025

Sewer System Management Plan Program Audits
The SSMP Program Audits Element outlines the audit process and identifies City Staff responsible for conducting or participating in SSMP Program Audits and generating the required SSMP Program Audit Report. SSMP Program Audits must occur at a minimum of every three (3) years and are required to evaluate the City SSMP Program, identify program deficiencies, and provide an improvement schedule based on the audit findings.

Communication Program
This SSMP Element describes the manner in which the City communicates the development, implementation, and performance of its SSMP with the public in order to provide them with the opportunity to provide input as the SSMP program is developed and implemented.

Sewer System Management Plan – Revision 03
Element 1 – Goal

City of Hollister
August 2025

ELEMENT 1 - GOALS, REGULATORY CONTEXT, ASSET OVERVIEW AND

SCHEDULE
The City of Hollister (City) has the following goals for the management and maintenance of the sanitary sewer collection system. These goals provide focus for City Staff to continue high- quality work to operate and maintain City facilities and to implement improvements for management of the collection system to prevent sanitary sewer spills (Spills). The role of the SSMP in supporting these goals is discussed below.

These goals will be evaluated annually in Element 9: Monitoring, Measurement and Program Modification to assess the City’s success in implementing and meeting the objectives of these goals.

1.1 Regulatory Requirement
WDR Order No. 2022-0103-DWQ Attachment D1 states:

The goal of the Sewer System Management Plan (Plan) is to provide a plan and schedule to: (1) properly manage, operate, and maintain all parts of the Enrollee’s sanitary sewer system(s), (2) reduce and prevent spills, and (3) contain and mitigate spills that do occur.

1.2 Sanitary Sewer System Goals
The City seeks to provide high quality and reliable wastewater collection and conveyance for its residents and businesses.

City SSMP Goals:
▪ Have less than five (5) Spills per calendar year with zero (0) Spills in the same location over a two (2) year period.
▪ Respond to all sewer spills within fifteen (15) minutes of receiving a call. ▪ CCTV Entire system by the end of 2029 and develop a rehabilitation and replacement plan based on CCTV findings.
▪ Clean the entire collection system every four (4) years. ▪ Reinstate FOG Program outreach and inspections by the end of 2025.

1.3 Regulatory Context and Schedule for Audits and Updates As required by Statewide Sanitary Sewer Systems General Order 2022-0103-DWQ, the SSMP contains several elements which are referenced in the table of contents that will help the City accomplish the goals mentioned in this element. The City is dedicated to implementing each Element of the SSMP and tracking any revisions that may be necessary as program implementation progresses. The current 2025 SSMP update was completed prior to the due date of August 2, 2025.

The table below shows additional regulatory due dates for compliance with the 2022 WDRs.

Sewer System Management Plan – Revision 03
Element 1 – Goal

City of Hollister
August 2025

Task Due Date
SSMP Audit Begin after Audit period end date of August 2, 2027. Audit period 8/2/25 – 8/2/28.

Audit due 2/2/29.

SSMP Update Begin SSMP update on or before March 2031.

SSMP Update due August 2, 2031
Annual Report of Category 4 Non-Lateral Spills February 1st of each calendar year CIWQS Annual Report April 1st each year
Review and evaluate the SSMP, Preventative
Maintenance Program, and Spill Trends to identify
areas of their sewer operations that may need to be
modified.

Quarterly reviews and annual report to City Council
(see Element 9 MMPM).

1.4 System Asset Overview and Service Area
The City sewer collection and conveyance system is located in San Benito County, serving a population of approximately 44,218 in an 8.9 square mile service area. The system consists of approximately 117 miles of gravity pipelines consisting of vitrified clay and polyvinyl chloride pipe, which vary in diameter from 4-inches to 36-inches, seven (7) City-owned lift stations, and six (6) miles of force mains. There are no air/vacuum relief valves associated with these force mains.

There are approximately 2,457 Manholes throughout the system. The sewer system is restricted to providing sanitary sewer flows only with no diversion of stormwater into the sewer system.

The following table shows the various pipeline sizes:

Diameter
(inches)
Length
Feet Miles
4 1,305 0.25
6 137,701 26.07
8 357,556 67.71
10 34,516 6.54
12 23,184 4.39
14 2,789 0.53
15 26,114 4.95
18 11,444 2.17
21 4,730 .90
24 3,852 0.73
27 2,044 0.39
30 5,468 1.04
36 8,972 1.70
Total 619,675 117.37
There are also 11,484 feet of “unidentified” pipe within the City sewer system.

The City serves a population of approximately 44,218 people. Sewer system customers are broken down as follows:

Sewer System Management Plan – Revision 03
Element 1 – Goal

City of Hollister
August 2025

Type of Connection % of Total Connections
Residential 93%
Commercial 5%
Industrial 2%
Total 100%

A general overview showing the service area boundaries is provided below.

Data management for the operations and maintenance of the sewer systems is provided utilizing Cartegraph, the City’s Computerized Maintenance Program. The web-based application includes map updates, data storage and produces tasks for sewer inspections and maintenance.

Sewer System Management Plan – Revision 03
Element 1 – Goal

City of Hollister
August 2025

Sewer laterals are owned, operated and maintained by individual property owners from the wye connection at the sewer main, back to each building. The City does not own or maintain any sewer laterals within the service area other than laterals on City owned property.

Sewer System Management Plan – Revision 03
Element 2 – Organization

City of Hollister
August 2025

ELEMENT 2 - ORGANIZATION
The Organization Element of the SSMP identifies the City of Hollister (City) staff that are responsible for its management and implementation. It identifies staff’s responsibilities for responding to sewer spill events, and meeting sewer spill reporting requirements. The Legally Responsible Officials (LRO) are designated below to meet SWRCB requirements for completing and certifying sewer spill reports in the California Integrated Water Quality System (CIWQS).

This Element also outlines City organizational structure, responsibilities of personnel, authorized representatives, and chains of communication for sewer spill response and reporting.

2.1 Regulatory Requirements
WDR Order No. 2022-0103-DWQ Attachment D 2 states:

The collection system agency’s SSMP must identify:
a) The name of the Legally Responsible Official defined in this Order; b) The position titles, telephone numbers, and email addresses for management, administrative, and maintenance positions responsible for implementing specific Sewer System Management Plan elements;
c) Organizational lines of authority; and
d) Chain of communication for reporting spills from receipt of complaint or other information, including the person responsible for reporting spills to the State and Regional Water Boards and other agencies, as applicable. (For example, county health officer, county environmental health agency, and State Office of Emergency Services.) WDR Order No. 2022-0103-DWQ Section 5.1 states:

The Enrollee shall designate a Legally Responsible Official that has authority to ensure the enrolled sanitary sewer system(s) complies with this Order and is authorized to serve as a duly authorized representative. The Legally Responsible Official must have responsibility over management of the Enrollee’s entire sanitary sewer system and must be authorized to make managerial decisions that govern the operation of the sanitary sewer system, including having the explicit or implicit duty of making major capital improvement recommendations to ensure long-term environmental compliance. The Legally Responsible Official must have direct authority over individuals that:
• Possess a recognized degree or certificate related to operations and maintenance of sanitary sewer systems, and/or

• Have professional training and experience related to the management of sanitary sewer systems, demonstrated through extensive knowledge, training and experience.

Sewer System Management Plan – Revision 03
Element 2 – Organization

City of Hollister
August 2025

2.2 Responsible and Authorized Representatives
The name of the authorized representatives described in WDR Section 5.1 above is listed in Table 2-1:

Table 2-1: City of Belmont Authorized Representatives
Name Title CIWQS Database
William Via Public Works Director Legally Responsible Official Michael Grzan Environmental Programs Manager Legally Responsible Official Summer Garcia Utilities Manager Legally Responsible Official Mario Salinas Senior Maintenance Worker Data Submitter

2.3 SSMP Program Implementation
An organization table showing the lines of authority for the City is described below in Table 2-2 and updated City Organization Charts which show lines of authority can be found in Appendix 2A.

Sewer System Management Plan – Revision 03
Element 2 – Organization

City of Hollister
August 2025

Table 2-2: City of Hollister Staff and Contract Staff with SSMP Responsibilities and Contact Information
Name and Title SSMP Responsibilities Contact Information City Council
Roxanne Stephens
Mayor

Rudy Picha
District 1 Council
Member

Rolan Resendiz
District 2 Council
Member

Dolores Morales
District 3 Council
Member

Pricilla De Anza
District 4 Council
Member

Gordon Machado
City Treasurer

The City Council annually adopts a
budget in which funding would be
allocated for SSMP related tasks.

The City Council is also responsible
for considering and approving
updates to the City’s SSMP.

(831) 673-3375
[email protected]
a.gov

(831) 673-3366
[email protected]

(831) 537-7488
[email protected]

(831) 673-3367
[email protected]

(831) 673-3368
[email protected]
ov

(831) 673-3365
[email protected]
v

William Via

Public Works
Director
The City Public Works Director
directs City Staff who manage all
eleven (11) SSMP Elements.
(831) 636-4370
[email protected]

Mary Lerner –
Lozano Smith
Attorneys at Law

City Attorney
The City Attorney assists in the
management of Element 3, Legal
Authority.
(559) 431-5600
[email protected]

Sewer System Management Plan – Revision 03
Element 2 – Organization

City of Hollister
August 2025

Name and Title SSMP Responsibilities Contact Information Michael Grzan
Environmental
Programs Manager

Summer Garcia
Utilities Supervisor

The Environmental Programs
Manager and Utilities Supervisor are
responsible for the overall
management of the SSMP and
specifically directs the implementation
of:
• Element 1 – Goal;
• Element 2 – Organization;
• Element 3 – Legal Authority;
• Element 4 - Operation and
Maintenance Program;
• Element 5 – Design and
Performance Provisions;
• Element 6 – Spill Emergency
Response Plan;
• Element 7 – Pipe Blockage
Control Program;
• Element 8 – System
Evaluation, Capacity
Assurance and Capital
Improvement Plan;
• Element 9 – Monitoring,
Measurement, and Program
Modifications;
• Element 10 – SSMP Audits;
and
• Element 11 – Communication
Program

The Environmental Programs
Manager and Utilities Supervisor are
assisted by Sanitation Lead and
Maintenance Staff to manage and
implement these Elements.
(831) 636-4377 x: 1416
[email protected]
v

(831) 636-4377 x: 1419
[email protected]
ov

2.4 Chain of Communication for Responding to Sewer Spills Spill reports typically begin with a call from an observer to the City of Hollister or 911 dispatchers.

The City Utilities Division telephone contact number is (831) 636-4377. After hours, the voicemail directs callers to County of San Benito Emergency Line at (831) 636-4100, the after- hours line for the Utilities Division in the event of a sewer emergency.

Sewer System Management Plan – Revision 03
Element 2 – Organization

City of Hollister
August 2025

During the process of responding to a Spill, the following actions are taken to verify the report and ensure the safety of the public:

1. During business hours, the Utilities Division receives a call from an observer, Law Enforcement, or the Fire Department and obtains the location of concern and a description of the problem. The name and phone number of the caller is requested and documented if not anonymous for follow-up information.

2. After hours, the on-call Utilities Division is contacted and directed to the location described. The Spill Emergency Response Plan (SERP) contained in Element 6 is initiated.

3. Utilities Division Staff proceeds to the location to verify the report.

4. If a Spill is verified, Utilities Staff member notifies the Sanitation Lead or Utilities Supervisor and requests support, if required.

5. The Sanitation Lead will notify the Utilities Supervisor both during and after business hours of all sewer spills.

California Office of Emergency Services (CalOES) and San Benito County Environmental Health must be contacted within two (2) hours of a Category 1 Spill, when the Spill is over 1,000 gallons or the Spill reaches a drainage channel or surface water. The Regional Water Quality Control Board (RWQCB) may also be notified if warranted.

Figure 2-1: Sewer Spill Response Chain of Command
After-hours Forwarding to
County Communications
Observer
Notifies City
(831) 636-4377

County
Communications
Service
(831) 636-4100
Mario Salinas
Sanitation Lead
(831) 580-7424
or Summer Garcia
Utilities Supervisor
(831) 524-1717
On-call Staff
Contacted

Staff
Responds
Summer Garcia Utilities
Supervisor
(831) 524-1717 or
Michael Grzan
Environmental
Programs Manager
(408) 425-8618

Spill Notification & Reporting
to Appropriate Agencies

Sewer System Management Plan – Revision 03
Element 2 – Organization

City of Hollister
August 2025

SSMP Element 6 – Spill Emergency Response Plan contains a chain of communication for reporting Spills for use in the field by the Operations Staff in Figure 6—1 which is similar to Figure 2-1 above.

Sewer Spill notification is outlined in the City’s – Spill Emergency Response Plan. The contact information and notification requirements associated with notifying Cal OES and other applicable agencies, such as San Mateo County Environmental Health Division, are included in that SSMP Element.

Upon completion of containment and clean-up, the Supervisor initiates the Draft Sewer Spill Report in CIWQS.

Sewer System Management Plan – Revision 03
Element 3 – Legal Authority

City of Hollister
August 2025

ELEMENT 3 - LEGAL AUTHORITY
The City of Hollister (City) maintains the legal authority for the sanitary sewer system in the City Municipal Code sections listed below. These Codes are on file at the City Office and can also be located on the City Website:
https://library.municode.com/ca/hollister/codes/code_of_ordinances?nodeId=TIT13PUSE .

3.1 Regulatory Requirements
WDR Order No. 2022-0103-DWQ Attachment D 3 states:

The wastewater collection system agency must include copies or an electronic link to the Enrollee’s current sewer system use ordinances, service agreements and/or other legally binding procedures to demonstrate the Enrollee possesses the necessary legal authority to:
(a). Prevent illicit discharges into its sanitary sewer system from inflow and infiltration (I&I); unauthorized stormwater; chemical dumping; unauthorized debris; roots; fats, oils, and grease; and trash, including rags and other debris that may cause blockages;

(b). Collaborate with storm sewer agencies to coordinate emergency spill responses, ensure access to storm sewer systems during spill events, and prevent unintentional cross connections of sanitary sewer infrastructure to storm sewer infrastructure;

(c). Require that sewer system components and connections be properly designed and constructed;

(d). Ensure access for maintenance, inspection, and/or repairs for portions of the service lateral owned and/or operated by the Enrollee;

(e). Enforce any violation of its sewer ordinances, service agreements, or other legally binding procedures; and

(f). Obtain easement accessibility agreements for locations requiring sewer system operations and maintenance, as applicable.

3.2 SSMP Sanitary Sewer System Legal Authority [WDR D 3 (a) – (f)] Table 3-1 below provides the mechanisms by which the City maintains the legal authorities required by the WDRs for public and private sewer systems.

Table 3-1: City Legal Authority References
WDR Requirement City Code
D 3 (a) Prevent illicit
discharges into its sanitary
sewer system (examples
may include Inflow &
Infiltration (I/I), storm water,
chemical dumping,
unauthorized debris and cut
City Code:

Article II – Use of Public Sewers
• Title 13.04.070 – Certain Water Prohibited from
Sanitary Sewer
• Title 13.04.090 - Materials Prohibited in Sewers

Sewer System Management Plan – Revision 03
Element 3 – Legal Authority

City of Hollister
August 2025

WDR Requirement City Code
roots, etc.). • Title 13.04.100 – Materials Director May Prohibit • Title 13.04.220 – Surface Runoff Prohibited in Sewer

D 3 (b) Collaborate with
storm sewer agencies to
coordinate emergency spill
responses, ensure access to
storm sewer systems during
spill events, and prevent
unintentional cross
connections of sanitary
sewer infrastructure to storm
sewer infrastructure
The City coordinates internally as necessary for any sewer spills that may impact any stormwater facilities as it has jurisdiction over sewer and stormwater systems. Cross
connections between sewer and stormwater are not allowed and are monitored by the City through their Cross Connection Control Plan.

D 3 (c) Require that sewers
and connections be properly
designed and constructed;
City Code:

Article III – Building Sewers and Connections
• Title 13.04.200 – Construction Codes and Standards
• Title 13.04.210 – Sewer Elevation: Backflow and Check Device
• Title 13.04.230 – Inspection of Construction
• Title 13.04.240 – Protective Devices During
Construction

City of Hollister Standard Specifications: May 1992
City of Hollister Design Standards: May 1992
City of Hollister Engineering Department Standard
Specifications
July 2019 Standard Specifications: (See Appendix 05-1)
o City of Hollister Engineering Department Standard Plan o C-1-1: Type 1 Standard Manhole Pipe 6” to 18”
o C-1-2: Standard Manhole for Pipe Cover Less than
36”
o C-1-3: Standard Manhole Sections and Notes
o C-1-4: Standard Manhole Frame and Concrete
Collar
o C-2-1: Sewer Lateral and Cleanout
o C-2-2: Sewer Cleanout Frame/Cover & Concrete
Collar
o C-3: Sewer Lateral Tapping to Existing VCP Sewer
Mains
o C-4: Backflow Prevention Devices

Sewer System Management Plan – Revision 03
Element 3 – Legal Authority

City of Hollister
August 2025

WDR Requirement City Code
D 3 (d) Ensure access for
maintenance, inspection, or
repairs for portions of the
lateral owned or maintained
by the Public Agency;
The City currently does not own and therefore does not require access to maintain or repair any portion of a lateral sewer, house sewer or house drain.

However, the City had codified the requirement that property owners are responsible for their laterals in:

Article III – Building Sewers and Connections
• Title 13.04.170 – Responsibility for Costs and
Expenses summarizes the property owner’s
responsibilities for sewer lateral ownership,
maintenance and upkeep.

D 3 (e) Enforce any violation
of its sewer ordinances.

City Code:

Article VII Enforcement:
• Title 13.04.490 – Notification of Potential Problems
• Title 13.04.500 – Notices to Employees
• Title 13.04.520 – Issuance of Cease and Desist Orders • Title 13.04.530 – Harmful Contributions
• Title 13.04.540 – Submission of Time Schedule

Article VIII Abatement:
• Title 13.04.560 – Public Nuisance
• Title 13.04.570 - Injunction
• Title 13.04.580 – Damage to Facilities
• Title 13.04.590 – Correction of Violations: Collection of Costs - Injunction
• Title 13.04.600 – Civil Liabilities and Penalties
• Title 13.04.610 – Falsifying Information
o Title 13.04.620 – Termination of Service
D 3 (f) Obtain easement
accessibility agreements for
locations requiring sewer
system operations and
maintenance, as applicable
Title 16 – Subdivisions
Chapter 16.24 – Improvements
• 16.24.090 Easements

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

ELEMENT 4 - OPERATION AND MAINTENANCE PROGRAM
The City of Hollister (City) provides sanitary sewer collection and conveyance services the City’s sewer system. The City service area consists of approximately 119 miles of gravity pipelines, which vary in diameter from 4-inch to 36-inches, seven (7) City-owned lift stations, and 3.9 miles of force mains. Approximately 48% of the City’s collection system was constructed before 1980, with 50% of the system constructed between 1980-1999. The remaining 2% of the system was constructed from 1999 to present. Most of the existing collection system piping material is Vitrified Clay Pipe (VCP). The majority of day-to-day operations and maintenance activities are conducted by City Staff. This SSMP Element 4 outlines the work that is conducted to accomplish the optimal operation and maintenance of the City’s collection system. Table 4.1 illustrates the current age of sewer lines in the system.

A general overview of the City Sewer System is provided in Figure 4-1: Collection System Overview Map. Electronic access to City utility maps are available to City staff for access in the field.

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

Figure 4-1: Collection System Overview Map

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

City owns and maintains seven (7) wastewater lift stations. Lift Stations locations are identified in the GIS Sewer Atlas Map maintained at the City Public Works.. A System overview for the entire City sewer system is included on the City website:
https://hollister.ca.gov/government/departments/community_services/sewer.php#outer-

27. 4.1 Regulatory Requirements
Attachment D 4. states:

The SSMP must include those sections listed below that are appropriate and applicable to the Enrollee’s system:
(a) Up-to-date map(s) of the sanitary sewer system, and procedures for maintaining and providing State and Regional Water Board staff access to the map(s). The map(s) must show gravity line segments and manholes, pumping facilities, pressure pipes and valves, and applicable stormwater conveyance facilities within the sewer system service area boundaries.;
(b) A scheduling system and a data collection system for preventive operation and maintenance activities conducted by staff and contractors. a. The scheduling system must include:
i. Inspection and maintenance activities;
ii. Higher-frequency inspections and maintenance of known problem areas, including areas with tree root problems;
iii. Regular visual and closed-circuit television (CCTV) inspections of manholes and sewer pipes.

The data collection system must document data from system inspection and maintenance activities, including system areas/components prone to root-intrusion potentially resulting in system backup and/or failure.
(c) In-house and external training provided on a regular basis for sanitary sewer system operations and maintenance staff and contractors. The training must cover:
i. The requirements of this General Order;
ii. The Enrollee’s Spill Emergency Response Plan procedures and practice drills;
iii. Skilled estimation of spill volume for field operators; and iv. Electronic CIWQS reporting procedures for staff submitting data. (d) An inventory of sewer system equipment, including the identification of critical replacement and spare parts.

4.2 Collection System and Storm Water Maps

4.2.1 Sewer Collection and Conveyance
The City maintains a GIS database, which is a tool to store and geographically show data on the wastewater collection and storm water systems. This system can be accessed from City workstations and on staff cell phones and tablets.

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

Corrections for GIS Maps are noted by Operations and Maintenance staff and submitted to the Environmental Programs Manager for update.

A general overview of the sewer collection and conveyance system is shown in Figure 4-1 and is available online.

4.2.2 Storm Water Conveyance Map
As stated above, the City owns and operates storm water conveyance facilities within the service area. Storm water maps are maintained in the City’s GIS. GIS maps are utilized by City maintenance staff in the event of a Sewer Spill (Spill) to identify storm water inlets and outlets and isolate/capture wastewater that may enter the storm drain system.

A general overview of the storm water collection and conveyance system is shown in Figure 4-

2. A complete storm water system atlas is available online for review in the field. The City recently identified some San Benito County stormwater assets within the City sewer area. The City has requested maps for these assets from the County and will issue paper maps to operations and maintenance staff for use in the field during a sewer spill when this data is received from the County.

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

Figure 4-2: Storm Water System Atlas

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

4.3 Preventative Maintenance Program
All routine preventative O&M and repair work is managed by the Maintenance Supervisor and managed electronically in the Cartegraph asset management system. Maintenance Staff is comprised of seven (7) full-time maintenance workers whose time is dedicated to sewer operations and maintenance. These staff members are responsible for performing routine preventative O&M and repair work.

City Public Works staff are responsible for systems other than wastewater collection. The City’s routine preventative O&M plan extends beyond the wastewater collection system. The O&M procedures outlined in this section are a summary of the City’s wastewater-related O&M Program. A summary of Routine Preventative Operations & Maintenance includes, but is not limited to, the following:

4.3.1. CCTV Inspection
The City owns and operates CCTV equipment to conduct Video Inspection of sewer lines. City staff conducts CCTV inspections on a varying percentage of sewer lines once they have been cleaned as part of a quality assurance plan for their sewer line cleaning program. City staff is in the process of developing a comprehensive CCTV investigation and assessment program to identify, rank and prioritize areas of the sewer system that require rehabilitation and replacement.

The City has staff certified by the National Association of Sewer Service Companies (NASSCO) with their Pipeline Assessment Certification Program (PACP). The City is currently planning to complete CCTV investigations over a four (4) year period, completing ¼ of the system each year for the next four (4) years.

A decision tree informing future CCTV reinspection after the initial City wide inspection referenced above is provided below in Figure 4-2:

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

Figure 4-2 CCTV Grades above based on NASSCO defect ranking codes

The City will evaluate CCTV data annually as part of an ongoing condition assessment to rank and schedule future rehabilitation and replacement projects.

4.3.2 Line Cleaning
The City sewer cleaning goal is to clean the entire gravity collection system every four (4) years and to clean problematic sewer lines known as High Maintenance Areas (HMAs) on an as needed basis depending on weekly observed conditions in the field. These HMAs are inspected seven (7) days per week with observed conditions documented on a Sewer Hotspot Daily Rounds form. Sewer line condition assessments are based on historic CCTV, sewer cleaning logs, and Staff’s visual observations in the field. The City developed an updated format to record conditions observed during line cleaning activities. The City records line cleaning results and observations on a City “Sewer Line Cleaning and Manhole Inspection Form”. Relevant information from these forms are planned to be incorporated into the City’s Cartegraph work history system when system upgrades are completed. An example of the City Sewer Line Cleaning and Manhole Inspection Form is located in Appendix 4A.

Annual sewer cleaning work history/progress is currently tracked on the City’s Sewer Line Cleaning Map. Changes in sewer line cleaning and prioritization of sewer repairs based on sewer line cleaning observations follow the following protocol in Figure 4-3 below:

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

Figure 4-3: Sewer Line Cleaning Flow Chart

4.3.3 Manhole Inspection
City Manholes are inspected in conjunction with annual sewer line cleaning activities. The City utilizes the Sewer Line Cleaning and Manhole Inspection Form for routine documentation of manhole conditions. When significant issues are observed during these routine manhole inspections, a more detailed inspection and assessment is requested by maintenance staff to the contracted Engineering consultants. Detailed manhole inspections are documented on a “Detailed Manhole Inspection Form”. Relevant information from these sheets is incorporated into the City’s Cartegraph work history system. An example of the City Detailed Manhole

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

Inspection Form is located in Appendix 4B. Applicable information from these inspections is planned to be utilized in the future development of City rehabilitation and replacement projects.

4.3.4 High Maintenance Areas
The City identifies High Maintenance Areas (HMAs) through CCTV and Line Cleaning observations. These HMAs are added to the City’s “Daily List” sewer line cleaning list as they are identified. The current list of HMAs can be found in Appendix 4C. City maintenance staff inspects HMAs daily and clean these areas on an as needed basis, based on these daily observations. HMA inspection and cleaning results are documented on the “Daily List” sheet. An overview of the City’s High Maintenance Areas is shown in Figure 4-4.

Figure 4-4: Sewer System High Maintenance Areas

4.3.5 Lift Station Operation and Maintenance
As previously referenced in the introduction to this SSMP Element, there are seven (7) lift stations located in the City's service area. These stations are provided with a minimum of duplex pumping systems for redundancy and reliability. These redundant systems allow for continued

Sewer System Management Plan – Revision 03
Element 4 – Operation and Maintenance Program

City of Hollister
August 2025

operation of a lift station in the event of pump failure. The City has portable standby generators for all seven (7) lift stations for continued operations in the event of a power failure. Stations are monitored remotely through a Supervisory Control and Data Acquisition (SCADA) system.

Operational parameters and alarms for each station can be adjusted remotely utilizing the SCADA system.

Lift stations are inspected by City staff seven (7) days a week. Inspections consist of logging pump run times and performing a general inspection of major critical components of the station, such as pump operation, station controls, alarms, and hydrogen sulfide controls. Portable emergency power supplies for each lift station are checked monthly. Regular Lift Station inspection data is logged on the City’s Lift Station Inspection Sheet found in Appendix 4D.

Applicable information logged on these inspection logs are planned to be maintained in the City’s Cartegraph work history system. Specific data regarding each lift station can be found in Appendix 4E.

4.3.6 Customer Requests/Complaints
The City utilizes a customer contact form to document customer requests and complaints. Staff investigates and completes associated sewer related tasks as appropriate. Completed contact forms are kept on file at the City’s Public Works Department Office. If staff investigations result in significant discoveries in the field (ex: sewer line restriction or sewer spill) relevant data will be logged into the City Cartegraph work history database to alert the City to past issues in a specific section of the collection system. A copy of these customer contact forms is found in Appendix 4F.

4.4 Training
Training programs include formal classroom, tailgate training and on-the-job training. Training is facilitated by both City staff and outside training workshops. On-the-job cross training is pursued to ensure staff has a proficient working knowledge of the sanitary sewer system and that critical tasks can be performed without interruption. Task proficiency is a requirement for all job positions and promotions. Operations and Maintenance (O&M) related training is conducted on an ongoing and as needed basis. O&M staff are initially trained in the proper operation and maintenance of all major new mobile equipment and facilities by the respective contractor or manufacturer. Written O&M manuals are used as resource material for equipment start-up training and new staff training. In addition to these resource materials, the City has developed the following O&M Standard Operating Procedures applicable to the wastewater collection and conveyance system:
o SOP- 1: Preventative Maintenance Program
o SOP- 2: Lift Station Operation and Maintenance
o SOP- 3: Annual Collection System Cleaning and High Maintenance Area Cleaning o SOP- 4: Maps and Geographic Information System (GIS) Updates o SOP- 5: Underground Service Alert (USA) Marking
o SOP- 6: Sewer Connection Requests
o SOP- 7: Routine Traffic and Crowd Control
The City also conducts regular training in the following areas:
o The requirements of General Order WQ 2022-0103-DWQ;
o Spill Emergency Response Plan procedures and practice drills;

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o Estimation of spill volume and spill response/mitigation; and o Electronic CIWQS reporting procedures for staff submitting data.

Training records are maintained by the Environmental Programs Manager at the Public Works Office.

4.5 Equipment and Replacement Parts Inventory
Equipment and replacement parts inventories are provided as discussed below.

4.5.1 Critical Parts and Equipment
The City maintains an inventory of critical parts and equipment which are utilized for both routine and emergency operations. A critical parts and equipment list is maintained in the office of the Utilities Manager. In the event of an emergency, local retailers and contractors are available to supply additional equipment and parts on short notice. A list of vendors and contractors are utilized for critical parts, equipment and services not normally maintained by the City:

Lift Station Parts and Service

1. Shape Inc.

Services - Lift Station Pumps and Controls
119 Val Dervin Street Suite 2
Stockton CA 95206
(209) 234-5909

2. Enterprise Electric
Services - Industrial Electrical
542 San Benito Street,
Hollister, CA 95023
(831) 637-6695

3. JM Electric
Services - Industrial Electrical
400 Griffin Street,
Salinas, CA 93901
(831) 422-7819

4. Monterey Peninsula Engineering
Services – Mechanical & Underground
192 Healy Avenue,
Marina, CA 93933
(831) 384-4081
Sewer Pipelines Parts and Equipment

1. Ferguson (Familian Plumbing Supply)
Services - Pipe, Valve, Fittings and miscellaneous plumbing supplier 100 Briggs Road,
Hollister, CA 95023
(831) 636-1422

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2. Brigantino Irrigation
Services - Pipe and miscellaneous supplies
910 Prospect Avenue,
Hollister, CA 95023
(831) 636-1188

3. Rain for Rent
Services – Sewer Bypass Pump Rental
469 El Camino Real
Salinas, CA 93908
(831) 422-7813
Emergency Equipment and Service

1. Greenline
Services - Commercial Hydro Jetting, Tanker Trucks, Maintenance 1128-A Madison Lane, Salinas CA
Business Hours: (831) 240-0685,
After Hours: (831) 240-0685

2. Al’s Septic Tank Service
Services - Tanker Trucks
13036 Arthur Street, Salinas CA
Business Hours: (831) 637-3700,
After Hours: (831) 637-3700

3. Able Sewer
Services - Sewer Cleaning, Tanker Trucks, Pump Stations, Construction, CCTV
1020 Ruff Drive, San Jose CA 95110
(408) 377-9990

4. Nicholson Inc.

Services – General Engineering Contractor
701 McCray Street, Hollister CA 95023
(831) 637-5728

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Element 5 – Design and Performance Provisions

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August 2025

ELEMENT 5 - DESIGN AND PERFORMANCE PROVISIONS
The standards and specifications for new construction and repair of the existing sanitary sewer system described in this SSMP Element are utilized to ensure a high quality, well designed, and functioning sanitary sewer system.

5.1 Regulatory Requirements
WDR Order No. 2022-0103-DWQ Section D 5 states that the SSMP must identify:
(a) Updated design criteria, and construction standards and specifications, for the construction, installation, repair, and rehabilitation of existing and proposed system infrastructure components, including but not limited to pipelines, pump stations, and other system appurtenances. If existing design criteria and construction standards are deficient to address the necessary component- specific hydraulic capacity as specified in section 8 (System Evaluation, Capacity Assurance and Capital Improvements), the procedures must include component- specific evaluation of the design criteria.;
(b) Procedures, and standards for the inspection and testing of newly constructed, newly installed, repaired, and rehabilitated system pipelines, pumps, and other equipment and appurtenances

5.2 Design and Construction Standards and Specifications The City uses Construction Design Standards and Standard Specifications for the installation of new and existing sanitary sewer systems. The following Sections of the City Standards and Specifications apply to City sewer collection and conveyance systems. The three sets of Standards are located in the following City website: http://hollister.ca.gov/wp- content/uploads/2020/01/Standards_Specifications_Plans_Nov2019Update.pdf

November 2019 City Standard Specifications:
• Section 2: General Construction Plans
• Section 5: Sanitary Sewers
• Section 5: Utilities

November 2019 City of Hollister Engineering Department
• C-1-1: Type 1 Standard Manhole Pipe 6” to 18”
• C-1-2: Standard Manhole for Pipe Cover Less than 36” • C-1-3: Standard Manhole Sections and Notes
• C-1-4: Standard Manhole Frame and Concrete Collar
• C-2-1: Sewer Lateral and Cleanout
• C-2-2: Sewer Cleanout Frame/Cover & Concrete Collar
• C-3: Sewer Lateral Tapping to Existing VCP Sewer Mains • C-4: Backflow Prevention Devices
• E-3-1: Pipe Bedding and Trench – Backfill
• E-6: Pipe Protection for Shallow Pipes Storm/Sewer/Water

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Design standards, specifications, and testing requirements for new and replacement sewer pump stations and other Capital Projects are developed on a case-by-case basis to meet the requirements of each site and incorporated into each project plan set by a registered Professional Engineer.

5.3 Inspection and Testing Procedures and Standards
Procedures and standards for the acceptance testing and inspection of new and repaired sewer main and appurtenances are found in:

November 2019 City Standard Specifications
• Part 3: Section 306

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Element 6 – Spill Emergency Response Plan

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August 2025

ELEMENT 6 - SPILL EMERGENCY RESPONSE PLAN
Sanitary Sewer Spills (Spills), or spills, can occur due to unforeseen accidents, unusual equipment failures, or other events not controllable by the City. A Spill response plan is maintained by the City Public Works Office for maintenance personnel to use as guidance in responding to Spills. The Spill response plan defines procedures to:
▪ Protect public health and the environment
▪ Comply with local, state, and federal regulatory agency requirements ▪ Protect City personnel, the wastewater collection system, and private and public properties

The Spill Emergency Response Plan (SERP) is summarized in this SSMP Element. The City has developed this comprehensive plan to address emergency response and follow up activities for Spills experienced in the City’s collection and conveyance system. This plan is located at the City’s Public Works Office. This document is the primary reference for staff to use during all Spills.

6.1 Regulatory Requirements
WDR Order No. 2022-0103-DWQ Attachment D 6 states:

The Plan must include an up-to-date Spill Emergency Response Plan to ensure prompt detection and response to spills to reduce spill volumes and collect information for prevention of future spills. The Spill Emergency Response Plan must include procedures to:
a) Notify primary responders, appropriate local officials, and appropriate regulatory agencies of a spill in a timely manner;
b) Notify other potentially affected entities (for example, health agencies, water suppliers, etc.) of spills that potentially affect public health or reach waters of the State;
c) Comply with the notification, monitoring and reporting requirements of this General Order, State law and regulations, and applicable Regional Water Board Orders;
d) Ensure that appropriate staff and contractors implement the Spill Emergency Response Plan and are appropriately trained;
e) Address emergency system operations, traffic control and other necessary response activities;
f) Contain a spill and prevent/minimize discharge to waters of the State or any drainage conveyance system;
g) Minimize and remediate public health impacts and adverse impacts on beneficial uses of waters of the State;
h) Remove sewage from the drainage conveyance system;
i) Clean the spill area and drainage conveyance system in a manner that does not inadvertently impact beneficial uses in the receiving waters;

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j) Implement technologies, practices, equipment, and interagency coordination to expedite spill containment and recovery;

k) Implement pre-planned coordination and collaboration with storm drain agencies and other utility agencies/departments prior, during, and after a spill event;

l) Conduct post-spill assessments of spill response activities;

m) Document and report spill events as required in this General Order; and

n) Annually, review and assess effectiveness of the Spill Emergency Response Plan, and update the Plan as needed.

6.2 Initial Spill Notification Procedures
If a member of the public witnesses a Spill, they contact the Utilities Division of the Public Works Office (831) 636-4377 during normal business hours. Calls to the City after hours or on weekends and holidays are directed to San Benito County Communications (831) 636-4100 which contacts staff responsible for “On-Call” duty. If office personnel are not available during normal work hours, a voicemail directs the caller to call the sewer truck directly at (831) 524- 1814.

6.2.1 The City Staff as the First Responder
If City staff is contacted during normal business hours Monday through Friday, excluding legal holidays, administrative staff ,contacts the Utilities Supervisor or the next available wastewater staff to investigate the situation utilizing the contact information found in the SERP. If City staff needs assistance responding to the Spill, the first responder contacts additional wastewater staff utilizing the information found in Table 6-1.

Table 6-1: Maintenance Staff Contact Information
City Office Phone Number for Normal and After Working Hours:

Normal Hours (831) 636-4377 After Hours (831-636-4100 Utilities Supervisor
Summer Garcia
Office: (831) 636-4377
Cell: (831) 524-1717
Environmental Programs
Manager
Michael Grzan
Office: (831) 636-4377
Cell: (408) 425-8618
Senior Maintenance Worker
Mario Salinas
Office: (831) 636-4377
Cell: (831) 580-7424
Staff Contact Number
City Staff Contact
Information
Wastewater
Jesus Mendez Cell Phone (831) 537-1260

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On Call Staff
should be
contacted first –
only contact
additional staff if
conditions require
additional staff.

Streets
Department should
only be called if
Wastewater,
Water and
Stormwater Staff
are unavailable or
if there is a major
emergency that
requires additional
staff.

Art Hernandez Cell Phone (831) 537-1268
Fabian Gallegos Cell Phone (831) 537-1251
Dave Filice Cell Phone (831) 902-8375
Benjie Casarez Cell Phone (831) 537-1255
David Cardenas Cell Phone (831) 902-8237
Stormwater
Echevarria, Andrew 831-537-1266
Garcia, Frank 831-537-1256
Hernandez, Frank 831-537-1713
Jacinto, Joey 831-537-1743
Martinez, Leonard 831-207-8520
Water
Aguilera, Rodrigo 831-537-1075
Aleman, Caleb 831-537-1219
Becerra, Ramon 831-5371089
Camarillo, Julian 831-537-1091
Hernandez, Isaiah 831-537-1130
Perez, Daniel 831-537-1165
Sanchez, Johnny 831-902-8467
Torres, Jorge 831-537-1265
Streets Department
(Backup Staff for
Emergencies)

On Call # (831) 902-7453

If City staff are contacted after normal business hours, on a holiday, or during the weekend, on-call maintenance staff are contacted by dialing the San Benito County Communications line.

The call will be routed to the City On-Call phone, and staff responds accordingly.

After normal operating hours, one member of Maintenance Staff is on-call as a primary wastewater emergency responder.

The sewer spill reporting chain of command follows the flowchart shown in the SERP. Reporting process and responsibilities are described in detail in the document.

6.3 Spill Response Program
The City SERP documents provide a comprehensive Emergency Response Program consisting of the following:

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o Spill Detection and Notification;
o Spill Response Procedures;
o Spill Recovery and Cleanup;
o Traffic Control;
o Pump Station and Force Main Failure;
o Water Quality Monitoring/Sampling;
o Notification, Reporting and Record Keeping Requirements; o Post Spill Debriefing / Failure Analysis Investigation; o Spill Response Training (training records maintained at City office); o Spill Response Workbook.

6.4 Spill Notification and Reporting Procedures
This section of the SERP ensures proper notification and reporting of Spills, which occur in the City’s sanitary sewer system, to protect public and environmental health.

An overview of the notification and reporting process is illustrated on the following page in Table 6-1. This overview is not inclusive of all the notification and reporting requirements and procedures. The following section of this SSMP Element corresponding to each Spill category for notifications and reporting must be referenced and followed.

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August 2025

Spill Category 1:

Spills to Surface Waters and/or SW Conveyance System
Spill
Requirement Schedule Method
Notification

Within two (2) hours of the Enrollee’s knowledge of a
Category 1 spill of 1,000 gallons or greater, discharging or threatening to discharge to surface waters:

Notify the California Office of Emergency
Services and obtain a notification control
number.

California
Office of
Emergency
Services at:
(800) 852-
7550

Reporting
• Submit Draft Spill Report within three (3) business
days of the Enrollee’s knowledge of the spill;
• Submit Certified Spill Report within 15 calendar
days of the spill end date;
• Submit Technical Report within 45 calendar days after the spill end date for a Category 1 spill in which 50,000 gallons or greater discharged to surface waters; and
• Submit Amended Spill Report within 90 calendar days after the spill end date.

CIWQS
Spill Category 2:

Spills of 1,000 Gallons of Greater That Do Not Discharge to Surface Waters Spill
Requirement Schedule Method
Notification

Within two (2) hours of the Enrollee’s knowledge of a
Category 2 spill of 1,000 gallons or greater, discharging or threatening to discharge to waters of the State:

Notify California Office of Emergency Services and obtain a notification control number.

California Office
of Emergency
Services at:
(800) 852-7550

Reporting
• Submit Draft Spill Report within three (3) business
days of the Enrollee’s knowledge of the spill;
• Submit Certified Spill Report within 15 calendar
days of the spill end date; and
• Submit Amended Spill Report within 90 calendar
days after the spill end date.

CIWQS

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August 2025

Spill Category 3:

Spills of Equal or Greater than 50 Gallons and Less than 1,000 Gallons That Does Not Discharge to Surface Waters

Spill
Requirement Schedule Method

Notification

Not Applicable

Not Applicable
Reporting
• Submit monthly Certified Spill Report to the online
CIWQS Sanitary Sewer System Database within 30
calendars days after the end of the month in which
the spills occur; and
• Submit Amended Spill Reports within 90 calendar
days after the Certified Spill Report due date.

CIWQS
Spill Category 4:

Spills Less Than 50 Gallons That Do Not Discharge to Surface Waters Spill
Requirement Schedule Method

Notification

Not Applicable

Not Applicable
Reporting
• If, during any calendar month, Category 4 spills occur, certify monthly, the estimated total spill volume exiting the sanitary sewer system, and the total number of all
Category 4 spills into the online CIWQS Sanitary
Sewer System Database, within 30 days after the end
of the calendar month in which the spills occurred.

• Upload and certify a report, in an acceptable digital format, of all Category 4 spills to the online CIWQS
Sanitary Sewer System Database, by February 1st
after the end of the calendar year in which the spills
occur.

CIWQS

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Enrollee Owned and/or Operated Lateral Spills That Do Not Discharge to Surface Waters Spill
Requirement Schedule Method

Notification
Within two (2) hours of the Enrollee’s knowledge of a spill of 1,000 gallons or greater, from an enrollee- owned and/or operated lateral, discharging or threatening to discharge to waters of the State:

Notify California Office of Emergency Services and
obtain a notification control number.

Not applicable to a spill of less than 1,000 gallons.

California
Office of
Emergency
Services at:
(800) 852-
7550

Reporting
• Upload and certify a report, in an acceptable digital format, of all lateral spills (that do not discharge to a surface water) to the online CIWQS Sanitary Sewer
System Database, by February 1st after the end of the
calendar year in which the spills occur.
• Report a lateral spill of any volume that discharges to a surface water as a Category 1 spill.

CIWQS
Table 6-1: Spill Notification and Reporting Overview

6.4.1 Spill Notification Procedure
Spill notification procedures vary based on whether the Spill is classified as a Category 1, Category 2, Category 3, Category 4 or Enrollee Owned Lateral and are the SERP: Spill Notification section.

Notification of Spills of 1,000 Gallons or Greater to the California Office of Emergency Services
Per Water Code section 13271, for a spill that discharges in or on any waters of the State, or discharges or is deposited where it is, or probably will be, discharged in or on any waters of the State, the City shall notify the California Office of Emergency Services and obtain a California Office of Emergency Services Control Number as soon as possible but no later than two (2) hours after:
• The City has knowledge of the spill; and
• Notification can be provided without substantially impeding cleanup or other emergency measures.

The notification requirements in this section apply to individual spills of 1,000 gallons or greater, from an Enrollee-owned and/or operated laterals, to a water of the State.

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Spill Notification Information
The Enrollee shall provide the following spill information to the California Office of Emergency Services before receiving a Control Number, as applicable:
• Name and phone number of the person notifying the California Office of Emergency Services;
• Estimated spill volume (gallons);
• Estimated spill rate from the system (gallons per minute); • Estimated discharge rate (gallons per minute) directly into waters of the State or indirectly into a drainage conveyance system; • Spill incident description:
o Brief narrative of the spill event, and
o Spill incident location (address, city, and zip code) and closest cross streets and/or landmarks;
• Name and phone number of contact person on-scene;
• Date and time the Enrollee was informed of the spill event; • Name of sanitary sewer system causing the spill;
• Spill cause or suspected cause (if known);
• Amount of spill contained;
• Name of receiving water body receiving or potentially receiving discharge; and
• Description of water body impact and/ or potential impact to beneficial uses.

Notification of Spill Report Updates
Following the initial notification to the California Office of Emergency Services and until such time that the Enrollee certifies the spill report in the online CIWQS Sanitary Sewer System Database, the Enrollee shall provide updates to the California Office of Emergency Services regarding substantial changes to:
• Estimated spill volume (increase or decrease in gallons initially estimated);
• Estimated discharge volume discharged directly into waters of the State or indirectly into a drainage conveyance system (increase or decrease in gallons initially estimated); and
• Additional impact(s) to the receiving water(s) and beneficial uses.

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6.4.1.1 Category 1 Spills (Spills to Surface Waters)
Within two (2) hours of the City’s knowledge of a Category 1 spill of 1,000 gallons or greater, discharging or threatening to discharge to surface waters:
o Notify the California Office of Emergency Services and obtain a notification control number.

Table 6-2: Regulatory Agency Notification Information for a Spill to Surface Water

Regulatory Agency Contacts
California Office of
Emergency
Services (Cal OES)
Within two (2) hours of the City’s knowledge of a Category 1 spill of 1,000 gallons or greater, discharging or threatening to discharge to surface waters notify the California Office of Emergency Services and obtain a notification control number at (800) 852-7550 Regional Water
Quality Control
Board (RWQCB)
Optional – If spill is over 1,000 gallons, reaches waterway, or occurred in area with likely public contact, call (805) 549-3147 or (805) 542-4638.

San Benito County
Environmental
Health
Optional- If spill reaches waterway, call (831) 636-4035. Give the spill information.

California
Department of Fish
and Wildlife
Optional -If spill reaches waterway, call state office (559) 243-4005.

6.4.1.2 Category 2 Spills
(Spills of 1,000 Gallons or Greater That Do Not Discharge to Surface Waters) Within two (2) hours of the City’s knowledge of a Category 2 spill of 1,000 gallons or greater, discharging or threatening to discharge to waters of the State:
o Notify California Office of Emergency Services and obtain a notification control number.

6.4.1.3 Category 3 Spills
(Spills of Equal or Greater than 50 Gallons and Less than 1,000 Gallons That Does Not Discharge to Surface Waters)
o Not Applicable

6.4.1.4 Category 4 Spills
(Spills Less Than 50 Gallons That Do Not Discharge to Surface Waters) o Not Applicable

6.4.1.5 Enrollee Owned and or Operated Lateral Spills that do not Discharge to Surface Waters
Within two (2) hours of the City’s knowledge of a spill of 1,000 gallons or greater, from an enrollee- owned and/or operated lateral, discharging or threatening to discharge to waters of the State:

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August 2025

o Notify California Office of Emergency Services and obtain a notification control number.
o Not applicable to a spill of less than 1,000 gallons.

6.4.2 Spill Reporting Procedure
Spill reporting procedures vary based on whether the Spill is classified as Category 1, Category 2, Category 3, Category 4 or City Owned Lateral. A full description of Spill reporting requirements is found in the City SERP.

Category 1 Spills
• Submit Draft Spill Report within three (3) business days of the City’s knowledge of the spill;
• Submit Certified Spill Report within 15 calendar days of the spill end date; • Submit Technical Report within 45 calendar days after the spill end date for a Category 1 spill in which 50,000 gallons or greater discharged to surface waters; and • Submit Amended Spill Report within 90 calendar days after the spill end date.

Spill Technical Report
Category 2 Spills
• Submit Draft Spill Report within three (3) business days of the City’s knowledge of the spill;
• Submit Certified Spill Report within 15 calendar days of the spill end date; and • Submit Amended Spill Report within 90 calendar days after the spill end date.

Category 3 Spills
• Submit monthly Certified Spill Report to the online CIWQS Sanitary Sewer System Database within 30 calendars days after the end of the month in which the spills occur; and
• Submit Amended Spill Reports within 90 calendar days after the Certified Spill Report due date.

Category 4 Spills
• If, during any calendar month, Category 4 spills occur, certify monthly, the estimated total spill volume exiting the sanitary sewer system, and the total number of all Category 4 spills into the online CIWQS Sanitary Sewer System Database, within 30 days after the end of the calendar month in which the spills occurred.

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• Upload and certify a report, in an acceptable digital format, of all Category 4 spills to the online CIWQS Sanitary Sewer System Database, by February 1st after the end of the calendar year in which the spills occur.

Enrollee Owned and/or Operated Lateral Spills That Do Not Discharge to Surface Waters
• Upload and certify a report, in an acceptable digital format, of all lateral spills (that do not discharge to a surface water) to the online CIWQS Sanitary Sewer System Database, by February 1st after the end of the calendar year in which the spills occur. • Report a lateral spill of any volume that discharges to a surface water as a Category 1 spill.

6.5 SERP Training
The City implements a formal training program which will include annual training of City Staff on this SSMP Element and SERP. The City will also require contractor personnel to train on and follow SERP through their contracts. The City will maintain a log of SERP Training as training is completed.

6.6 Spill Impact Mitigation Program
The Spill Mitigation Program is comprised of the mitigation practices contained in the SERP, which is on file at the City Public Works Office.

The SERP includes Water Quality Monitoring, Beneficial Uses identification and Spill Impact Mitigation section providing information to post water body warning and closure signs in the event that a spill reaches a surface water, and City Public Works conducts water quality sampling for the spill impact assessment.

6.7 Spill Coordination with Stormwater Management Agencies and Public Water Systems
City Public Works manages the MS4 Stormwater Program which includes the entire City service area. Maps of the stormwater collection and conveyance system are available to City staff which allows them to isolate any areas impacted by a sewer spill, recover this wastewater and return it to the sewer system. Municipal water system contacts are identified for notification of spills that may occur within 1000 ft of a surface water intake in the City SERP.

6.8 Post Spill Investigations
The City conducts Post Spill Investigations for Cat 1, 2, 3, and 4 spills as warranted per instructions in Section 11 of the 2023 SERP.

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Element 7 – Pipe Blockage Control Program

City of Hollister
August 2025

ELEMENT 7 – PIPE BLOCKAGE CONTROL PROGRAM
The City of Hollister has identified a significant number of commercial facilities that contribute Fats, Oils and Grease (FOG) into the City’s sanitary sewer system. FOG has been a contributing factor in sanitary sewer spills and requires the City to conduct additional maintenance. Roots and disposable wipes have also been identified as pipe blocking sources.

7.1 Regulatory Requirements
WDR Order No. 2022-0103-DWQ Attachment D 7 states:

The Sewer System Management Plan must include procedures for the evaluation of the Enrollee’s service area to determine whether a sewer pipe blockage control program is needed to control fats, oils, grease, rags and debris. If the Enrollee determines that a program is not needed, the Enrollee shall provide justification in its Plan for why a program is not needed. The procedures must include, at minimum:
(a). An implementation plan and schedule for a public education outreach program that promotes proper disposal of pipe blocking substances; (b). A plan and schedule for the disposal of FOG generated within the sanitary sewer system service area. This may include a list of acceptable disposal facilities and/or additional facilities needed to adequately dispose of FOG generated within a sanitary sewer system service area;
(c). The legal authority to prohibit discharges to the system and identify measures to prevent spills and blockages;
(d). Requirements to install grease removal devices (such as traps or interceptors) and the development of design standards for such devices, maintenance requirements, BMP requirements, record keeping and reporting requirements; (e). Authority to inspect grease producing facilities, enforcement authorities, and whether the City has sufficient staff to inspect and enforce the FOG ordinance; (f). An identification of sewer system sections subject to FOG blockages and establishment of a cleaning maintenance schedule for each section; and (g). Implementation of source control measures for all sources of fats, oils, and grease reaching the sanitary sewer system for each section identified above

7.2 Pipe Blockage Control Program Public Education and Outreach The City of Hollister service area includes a variety of residential, commercial and industrial facilities. The focus of an effective Pipe Blockage Control Program includes residential customers, commercial and industrial facilities and commercial and industrial food service/preparation facilities.

The City conducts outreach and educational efforts utilizing the following documents which can be found on the City website:
o FOG Program Outreach Packet which consists of the following information for commercial facilities:
▪ FOG Program Description

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▪ FOG Best Management Practices
▪ FOG Application
▪ Grease Hauling Companies
o Residential FOG Outreach on the City’s Website regarding how to properly dispose of FOG
o “What Not to Flush Flyer” educating all facilities on items that cause problems in the City sewer system and are prohibited from being discharged to the City sewer system.

Copies of educational outreach documents for food service establishments are posted and available on the City’s website:
https://hollister.ca.gov/government/departments/community_services/new_page.php .

The City refers the appropriate businesses to the available information, to assist them with FOG compliance. Examples of these outreach materials are also included in Appendix 7A, 7B, & 7C.

7.3 FOG Disposal Facilities
The City does not own nor operate a FOG disposal facility; however, licensed FOG hauling contractors are identified as part of the City’s FOG Pipe Blockage Control Program, and the City provides a list of these licensed haulers to each food service establishment (FSE).

A list of grease trap and interceptor vendors, pumping and waste hauling contractors in the City service area that haul FOG to licensed facilities for disposal is available in the City’s Sanitary Sewer website link identified above and is also provided below.

7.4 Discharge Prohibition Legal Authority and Spill Prevention Measures The legal authority to prohibit discharges to the collection system and identify measures to prevent FOG-caused sewer spills is found in the City’s Municipal Code, Chapter 13.04, Sewer Service System.

Grease Hauling Companies
All Valley Environmental, Inc. (559) 498-8378
Ameriguard Maintenance Services (800) 347-7876 x 14
Bay Pumping (831) 320-5229
Greenline Liquid Waste Company (831) 422-2298
P.S.T.S (Peninsula Septic Tank Service) (831) 574-2958
Trap Recyclers Inc. (800) 994-7867

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City of Hollister
August 2025

Table 7-1 summarizes where the City has established the legal authorities to prohibit FOG discharges and where measures are identified to prevent sewer spills and blockages caused by FOG.

Table 0-1: City of Hollister FOG Legal Authority
WDR Requirement
City of Hollister
Municipal Code
Section
Specific Language
Prohibit FOG
discharges to
collection system

13.04.090 D No person shall discharge or cause to be
discharged any of the following into any public
sewer:

D. Solid or viscous substances in quantities
or of such size as to be capable of causing
obstructions to the flow in sewers or the
interference with the proper operation of the
sewer works, such as, but not limited to, ashes,
cinders, sand, mud, straw, shavings, metal,
glass, rags, feathers, tar, plastic, wood,
underground garbage, whole blood, parched
manure, hair and fleshing, whole or ground
paper, dishes, cups, milk containers, etc.
(Editorially amended during 1998 codification;
prior code § 16-9)
Prohibit FOG
discharges to
collection system

13.04.100 B No person shall discharge or cause to be
discharged into any sewer any of the following if,
in the opinion of the director, the same may
damage or injure the sewer, sewage treatment
plant, sewage treatment process, sewage
treatment equipment, or have an adverse effect
on the receiving stream, endanger the public or
constitute nuisance. In determining the
acceptability of the following, the director shall
consider such factors as the quantity to be
received in relationship to the flows and
velocities in the sewer, the materials of
construction of the sewers, the nature of the
sewer treatment process, the capacity of the
sewer treatment plant, the degree of treatability
of the following in the sewer treatment plant and
other related factors. The prohibited substances
are as follows:

B. Any water or waste containing fats, wax,
grease or oils, whether emulsified or not, in
excess of one hundred (100) milligrams per liter
or containing substances which may solidify or

Sewer System Management Plan – Revision 03
Element 7 – Pipe Blockage Control Program

City of Hollister
August 2025

WDR Requirement
City of Hollister
Municipal Code
Section
Specific Language
become viscous at temperatures between thirty-
two (32) degrees and one hundred fifty degrees
(150) Fahrenheit (zero degrees and sixty-five
(65) degrees centigrade);

Identify measures to
prevent Spills and
blockages caused by
FOG

13.04.120 Grease, oil and sand interceptors shall be
provided when, in the opinion of the director,
they are necessary for the proper handling of
liquid wastes containing grease, flammable
waste, sand or other harmful ingredients, except
that such interceptors shall not be required for
dwelling units. All interceptors shall be of a type
and capacity approved by the director and shall
be located so as to be readily and easily
accessible for cleaning and inspection. Failure to
clean or maintain interceptors shall be grounds
for discontinuance of service or other punitive
action as provided in this chapter. (Prior code
§ 16-12)
Identify measures to
prevent Spills and
blockages caused by
FOG

13.04.110 If any water or waste is discharged or is
proposed to be discharged to the public sewers,
which water contains the substances or
processes and characteristics enumerated in
Section 13.04.100 or which, in the judgment of
the director, may have a deleterious effect upon
the sewer treatment works, processes,
equipment or receiving waters, or which
constitutes a danger to public health, safety or
welfare, or which constitutes a public nuisance,
the director may:

A. Reject the water or waste;
B. Require pretreatment to an acceptable
condition for discharge to the public
sewer;
C. Control quantity or rate of discharge;
D. Require payment to cover the additional
costs and expenses of handling and
treating the wastes not covered by
existing fees and charges under other
provisions of this chapter;
E. Refuse to furnish service or discontinue
service. (Prior code § 16-11)

Sewer System Management Plan – Revision 03
Element 7 – Pipe Blockage Control Program

City of Hollister
August 2025

7.5 Requirements to Install Grease Removal Devices
The table below summarizes where the City has established the legal authorities to meet the above FOG Program requirements.

Table 0-2: Grease Removal Device Design, Installation, and Maintenance Requirements WDR Requirement
City of Hollister
Municipal Code
Section
Specific Language
FSE to Install Grease
Removal Device

13.04.120 Grease, oil and sand interceptors shall be
provided when, in the opinion of the director,
they are necessary for the proper handling of
liquid wastes containing grease, flammable
waste, sand or other harmful ingredients, except
that such interceptors shall not be required for
dwelling units. All interceptors shall be of a type
and capacity approved by the director and shall
be located so as to be readily and easily
accessible for cleaning and inspection. Failure to
clean or maintain interceptors shall be grounds
for discontinuance of service or other punitive
action as provided in this chapter. (Prior code
§ 16-12)
Grease Removal
Devices – Design
Standards

15.04.050 The following codes, which are on file and
available for public inspection at City Hall, are
adopted by reference as fully as if set forth
verbatim.

A. 2013 Edition of the California Building
Standards, Title 24 of the California
Code of Regulations, in its entirety
consisting of the following parts:
-Part 5- California Plumbing Code;

Grease Removal
Devices –
Maintenance
Not in Municipal
Code – Required by
City FOG Control
Program
Best Management Practice identified as part of
FOG Control Program.

Grease Removal
Devices – Best
Management
Not in Municipal
Code – Required
by City FOG
Best Management Practices identified as part of
FOG Control Program.

Sewer System Management Plan – Revision 03
Element 7 – Pipe Blockage Control Program

City of Hollister
August 2025

WDR Requirement
City of Hollister
Municipal Code
Section
Specific Language
Practices (BMPs) Control Program
Grease Removal
Devices – Record
Keeping and
Reporting
Not in Municipal
Code – Required
by City FOG
Control Program
Best Management Practice identified as part of
FOG Control Program.

7.6 FOG Control Program Inspection, Enforcement, and Staffing The City of Hollister’s FOG Control Program Inspection and Enforcement legal authorities are described in Section 7.6.1 below and FOG Control Program staffing is described in Section

7.6.2 below.

3.1.1 FOG Control Program Inspection and Enforcement
Table 7-3 summarizes where the City has established the legal authorities to inspect grease producing facilities. The City is responsible for enforcement as outlined by City Municipal Code, Chapter 1.16.090 entitled Code Enforcement. The City Municipal Code Sections can be found on the City Website: https://library.municode.com/ca/hollister/codes/code_of_ordinances .

The City does not currently have sufficient budget and staff to implement the existing FOG Program due to budget constraints.

One of the goals in the SSMP is to fund and reactivate the FOG inspection and permitting program by the end of 2025.

Table 0-3: FOG Control Program Inspection and Enforcement Legal Authorities WDR Requirement City of Hollister
Municipal Code Specific Language
Authority to inspect
grease producing
facilities

1.16.090 Enforcement officials are authorized to exercise the powers necessary to gain compliance with
the provisions of city codes or applicable state
law. These powers include the power to issue
compliance orders and field citations, inspect
public and private property, and use whatever
judicial and administrative processes and
remedies are available under city codes or state
law. (Ord. 891 § 1, 1997: prior code § 1A-10)
Authority to enforce
FOG Program
Requirements

1.16.090 Enforcement officials are authorized to exercise the powers necessary to gain compliance with
the provisions of city codes or applicable state
law. These powers include the power to issue
compliance orders and field citations, inspect
public and private property, and use whatever
judicial and administrative processes and

Sewer System Management Plan – Revision 03
Element 7 – Pipe Blockage Control Program

City of Hollister
August 2025

WDR Requirement City of Hollister
Municipal Code Specific Language
remedies are available under city codes or state
law. (Ord. 891 § 1, 1997: prior code § 1A-10)

7.7 Problem Area Identification and Sewer Cleaning
The City’s goal is to clean the entire collection system every four (4) years, as described in Element 4 – Operation and Maintenance Program. Areas of the City that require more frequent cleaning are designated as High Maintenance Areas (HMAs) due to FOG. These areas are inspected weekly and cleaned when there is a visual indication of obstructed flow conditions or based on other conditions that may warrant cleaning. A general overview map of HMAs is located in Figure 7-2 below. A list of HMAs is located in Element 4 – Operations and Maintenance.

Sewer System Management Plan – Revision 03
Element 7 – Pipe Blockage Control Program

City of Hollister
August 2025

Figure 7-2: City of Hollister FOG Related High Maintenance Areas

7.2 Source Control Measure Development and Implementation As of this SSMP update, the City is not planning additional source control measure development and implementation in addition to the program listed above.

Sewer System Management Plan – Revision 03
Element 8 – System Evaluation and Capacity Assurance Plan

City of Hollister
August 2025

ELEMENT 8 SYSTEM EVALUATION, CAPACITY ASSURANCE AND

CAPITAL IMPROVEMENT PLAN

8.1 Regulatory Requirements
Attachment D 8 states:

The Plan must include procedures and activities for:
• Routine evaluation and assessment of system conditions; • Capacity assessment and design criteria;
• Prioritization of corrective actions; and
• A capital improvement plan.

(a). System Evaluation & Condition Assessment: The Plan must include procedures to:
o Evaluate the sanitary sewer system assets utilizing the best practices and technologies available;
o Identify and justify the amount (percentage) of its system for its condition to be assessed each year;
o Prioritize the condition assessment of system areas that:
▪ Hold a high level of environmental consequences if vulnerable to collapse, failure, blockage, capacity issues, or other system deficiencies; ▪ Are located in or within the vicinity of surface waters, steep terrain, high groundwater elevations, and environmentally sensitive areas; o Are within the vicinity of a receiving water with a bacterial-related impairment on the most current Clean Water Act section 303(d) List;
o Assess the system conditions using visual observations, video surveillance and/or other comparable system inspection methods;
o Utilize observations/evidence of system conditions that may contribute to exiting of sewage from the system which can reasonably be expected to discharge into a water of the State;
o Maintain documents and recordkeeping of system evaluation and condition assessment inspections and activities; and
o Identify system assets vulnerable to direct and indirect impacts of climate change, including but not limited to: sea level rise; flooding and/or erosion due to increased storm volumes, frequency, and/or intensity; wildfires; and increased power disruptions.

(b). Capacity Assessment & Design Criteria: The Plan must include procedures to identify system components that are experiencing or contributing to spills caused by hydraulic deficiency and/or limited capacity, including procedures to identify the appropriate hydraulic capacity of key system elements for:

Sewer System Management Plan – Revision 03
Element 8 – System Evaluation and Capacity Assurance Plan

City of Hollister
August 2025

o Dry-weather peak flow conditions that cause or contributes to spill events; o The appropriate design storm(s) or wet weather events that causes or contributes to spill events;
o The capacity of key system components; and
o Identify the major sources that contribute to the peak flows associated with sewer spills.
o The capacity assessment must consider:
▪ Data from existing system condition assessments, system inspections, system audits, spill history, and other available information; ▪ Capacity of flood-prone systems subject to increased infiltration and inflow, under normal local and regional storm conditions;
▪ Capacity of systems subject to increased infiltration and inflow due to larger and/or higher-intensity storm events as a result of climate change; ▪ Increases of erosive forces in canyons and streams near underground and above- ground system components due to larger and/or higher-intensity storm events;
▪ Capacity of major system elements to accommodate dry weather peak flow conditions, and updated design storm and wet weather events; and ▪ Necessary redundancy in pumping and storage capacities. (c). Prioritization of Corrective Action: The findings of the condition assessments and capacity assessments must be used to prioritize corrective actions. Prioritization must consider the severity of the consequences of potential spills. (d). Capital Improvement Plan: The capital improvement plan must include the following items:
o Project schedules including completion dates for all portions of the capital improvement program;
o Internal and external project funding sources for each project; and o Joint coordination between operation and maintenance staff, and engineering staff/consultants during planning, design, and construction of capital improvement projects; and Interagency coordination with other impacted utility agencies.

8.2 System Evaluation & Condition Assessment
The City completed a Sanitary Sewer Collections System Master Plan (SCSMP) which was completed in 2018. This 2018 SSCSMP included wastewater flow projections and facilities capacity evaluation. The associated system evaluation and condition assessment consisted of the following:
o Review of prior Master Plan (2010) manhole data,
o Evaluations of the City’s four (4) lift stations to establish signs of corrosion and recommendations based on structural investigation of the wet wells. Evaluation of the condition of piping and internal components, documentation of the size of the wet well/pumping station, approximate depth and size of inverts, perform a pump

Sewer System Management Plan – Revision 03
Element 8 – System Evaluation and Capacity Assurance Plan

City of Hollister
August 2025

draw down test and determine approximate flow from each pump, full load amperage and Meg-ohm readings on each motor, verification of automation of controls, evaluation of the electrical system deficiencies/code violations, documentation of pumps and motors make/model number, inspection of pumps for signs of wear and tear including inspecting pump seals and fittings, electrical components for code violations, evaluation of pump seals, fittings, and overall condition, and pump tests to determine approximate flow, and measure amperage/power draws to check for signs of pump motor concerns. Evaluation of the system’s ability to meet existing and future demands based on the pumping capacity and lift station upgrade recommendations.
o Updates to the City’s GIS system to include new developments and upgrades to the City sewer system.
o City staff observations and recommendations for sewer system repairs. o City staffing/resource assessment
Capital improvement projects were identified as part of the condition assessment. These projects are identified in Section 8.5 of this Element.

The SCSMP is on the City website:
https://hollister.ca.gov/government/community_services/engineering/index.php#ou ter-612

8.3 Capacity Evaluation & Design Criteria
The City’s collection system in 2018 consisted of 108 miles of gravity pipes, which vary in diameter from 4-inch to 36- inches, and four (4) lift stations, providing service throughout the City. The sewer system was analyzed to evaluate performance of the wastewater collection system under both existing and future flow conditions.

Results of the flow Peaking Factor Analysis is listed below:
o Average Daily Flow: 2.18 MGD based on recorded flow from City WWTP, January 2012 – December 2016
o Maximum Dry Weather Flow: 2.82 MGD with a Peaking Factor of 1.29 based on recorded daily flows form WWTP, average of three Max Day Dry Weather Flows occurring on September 7, 2012, March 4, 2013,and December 6, 2014. o Peak Hour Dry Weather Flow: Residential Peaking Factor of 2.32 and Commercial of 2.17 based on flow monitoring from August 28, 2009 through September 30, 2009.

Design criteria, as shown in Table 8-1 below, were applied in the analysis of the trunk sewer collection model. Gravity pipe performance was analyzed based on maximum percent full depth over diameter (d/D) ratio, defines as the depth of flow in a pipe divided by the diameter of the pipe.

Sewer System Management Plan – Revision 03
Element 8 – System Evaluation and Capacity Assurance Plan

City of Hollister
August 2025

Table 8-1: Hydraulic Criteria for Existing Systems
Standard Criteria
Velocity Minimum: 2.0 ft/s for average flows
Maximum: 10.0 ft/sec
Minimum
Slope
8-inch: 0.35
10-inch: 0.25
12-inch: 0.20
15-inch: 0.15
18-inch: 0.12
21-inch: 0.10
24 to 60-inch: 0.08

Friction
Factor
n = 0.013 for VCP and RCP
n = 0.011 for PVC
Minimum
Pipe Size 8-inch
Maximum
Allowable
Flow Depth
10-inch or less: d/D=0.5

12-inch or greater: d/D=0.67

8.4 Prioritization of Corrective Actions
The SCSMP identified capital improvement projects which included staff O&M based projects, hydraulic deficient projects, lift station improvement projects and CCTV data.

The City prioritized these projects based on the following criteria:
o Overflow to Waters of the State
o Hydraulic Capacity
o O&M Hot Spots
o Community Impacts
o Cost
Each of these categories was provided with a weighted importance factor and each project received an overall ranking score. The importance factor was multiplied by the overall score of the project and then these two (2) factors were added together for a final score/ranking. The City reviews these projects to assess if rankings require adjustment regularly.

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Element 8 – System Evaluation and Capacity Assurance Plan

City of Hollister
August 2025

8.5 Capital Improvement Plan
The current City Capital Improvement Plan is based on the findings of the 2018 Sanitary Sewer Master Plan Update and City staffs field investigations These projects and sources of funding are included in Table 8-2 below:

Table 8-2: City of Hollister Capital Projects Last Updated 7/30/25 Lift Stations
Ranking Title Description Summary Project
Status Source of Funding
1 East Airport Lift
Station Upgrade
Installation of a permanent
standby generator and overflow
wet well to prevent emergency
overflows. Installation of odor
scrubber. Installation of new VFD
operated submersible pumps to
meet future flows.

Budget: $2,324,340 (Includes 2nd
and East Lift Station Upgrade)
Fiscal
Year
2026/27
Sewer
Enterprise/Expansion
Fund
2 2nd and East Lift
Station Upgrade
Redesign and upgrade of this lift
station for future flows.

Fiscal
Year
2026/27
Sewer
Enterprise/Expansion
Fund
Pipelines and Manholes
Ranking Title Description Summary Project
Status Source of Funding
1 Citywide Sewer
Collection Project
This is a combination of projects
that include manhole
replacements, upgrades to
undersized sections of gravity
pipelines, check valve
installations and sewer line
relocations.

Budget: $3,000,000
Fiscal
Year
2025/26
Sewer
Enterprise/Expansion
Fund
2 Line and Nash
Street Sewer Line
Upgrade
The Line Street Near Term
project proposes replacing
approximately 3,000 feet of 15-
inch pipe with 18-inch pipe on
Line Street from Nash Road to
Mica Court. These pipes
segments run 75% full during
existing peak flow conditions.

Fiscal
Year
2029/30
Sewer Enterprise
Fund

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City of Hollister
August 2025

Although these pipes will receive
future flow, the pipes will not
need to be upsized further to
accept future flow conditions.

Project considered to be moved
to Westside. Under review.

The Nash Road Near Term
project proposes to replace
approximately 5,400 feet of 12-
inch pipe and 400 feet of 8-inch
pipe with 15-inch pipe and 12-
inch pipe on Nash Road from
San Benito Street to Memorial
Drive. These pipe segments run
70% to 100% full during existing
peak flow conditions. Although
these pipes will receive future
flow, the pipes will not need to be
upsized further to accept future
flow conditions since future pipe
size recommendations are being
implemented for this near-term
project.

Budget: $5,500,000
3 Sunset Drive
Sewer Upgrade
The Sunset Drive near term
project proposes to replace
approximately 5,800 feet of 6-
inch pipe and 600 feet of 8-inch
pipe with 10-inch pipe and 12-
inch pipe along Sunset Drive
from Sunnyslope Road to
Tiburon Drive. These pipe
segments run 50% to 100% full
during existing peak flow
conditions. Although these pipes
will receive future flow, the pipes
will not need to be upsized
further to accept future flow
conditions since future pipe size
recommendations are being
implemented for this near-term
project.

Budget $100,000
Fiscal
Year
2029/30
Sewer Enterprise
Fund
4 Tres
Pinos/Sunnyslope
Sewer Pipe
Sewer Upgrade consists of
replacing approximately 4,010 LF
of 12-inch pipe with 15-inch pipe
Fiscal
Year
Sewer Enterprise
Fund

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City of Hollister
August 2025

Upgrade from Cushman Street to
Memorial Drive and replacing
approximately 2,920 LF of 36-
inch storm drain with 48-inch
storm drainpipe.

Budget: $1,500,000
2029/30

8.6 Additional WDR Requirements
The City plans to conduct a Vulnerability Assessment to address the following WDR requirements:
o Prioritize the condition assessment of system areas that:
▪ Hold a high level of environmental consequences if vulnerable to collapse, failure, blockage, capacity issues, or other system deficiencies; ▪ Are located in or within the vicinity of surface waters, steep terrain, high groundwater elevations, and environmentally sensitive areas; o Are within the vicinity of a receiving water with a bacterial-related impairment on the most current Clean Water Act section 303(d) List;
o Assess the system conditions using visual observations, video surveillance and/or other comparable system inspection methods;
o Utilize observations/evidence of system conditions that may contribute to exiting of sewage from the system which can reasonably be expected to discharge into a water of the State;
o Identify system assets vulnerable to direct and indirect impacts of climate change, including but not limited to: sea level rise; flooding and/or erosion due to increased storm volumes, frequency, and/or intensity; wildfires; and increased power disruptions. o Outline how capacity assessment considers:
▪ Data from existing system condition assessments, system inspections, system audits, spill history, and other available information; ▪ Capacity of flood-prone systems subject to increased infiltration and inflow, under normal local and regional storm conditions;
▪ Capacity of systems subject to increased infiltration and inflow due to larger and/or higher-intensity storm events as a result of climate change; ▪ Increases of erosive forces in canyons and streams near underground and above- ground system components due to larger and/or higher-intensity storm events;
o Capital Improvement Plan that includes:
▪ Project schedules including completion dates for all portions of the capital improvement program;
▪ Internal and external project funding sources for each project; and ▪ Joint coordination between operation and maintenance staff, and engineering staff/consultants during planning, design, and construction of capital

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Element 8 – System Evaluation and Capacity Assurance Plan

City of Hollister
August 2025

improvement projects; and Interagency coordination with other impacted utility agencies.

The Vulnerability Assessment is planned for completion by 2027. Capital Projects associated with this Vulnerability Assessment will be incorporated into the Capital Projects list referenced earlier in this Element.

Sewer System Management Plan – Revision 03
Element 9 – Monitoring, Measurement, and Program Modifications

City of Hollister
August 2025

ELEMENT 9 - MONITORING, MEASUREMENT & PROGRAM MODIFICATIONS The City monitors the implementation of the SSMP elements in order to measure the effectiveness of the City’s SSMP program in reducing sewer spills. The manner in which each SSMP element is monitored and evaluated and the schedule with which the City completes this monitoring and evaluation is described in this SSMP Element.

9.1 Regulatory Requirements
WDR Order No. 2022-0103-DWQ Section D 9 states:

The Plan must include an Adaptive Management section that addresses Plan- implementation effectiveness and the steps for necessary Plan improvement, including:
(a). Maintaining relevant information, including audit findings, to establish and prioritize appropriate Plan activities;
(b). Monitoring the implementation and measuring the effectiveness of each Plan Element;
(c). Assess the success of the preventative maintenance activities; (d). Updating Plan procedures and activities, as appropriate, based on results of monitoring and performance evaluations; and
(e). Identifying and illustrating spill trends, including spill frequency, locations and estimated volumes.

9.2 Data Management
The City manages, schedules, and tracks preventative maintenance activities in their Cartegraph Computerized Maintenance and Management System. The system covers the following:
o Sewer Line Cleaning;
o High Priority Area Cleaning and Inspections;
o Manhole Inspections and Maintenance;
o Lift Station Inspection and Maintenance;
o Customer Complaints;
o Work Orders;
o CCTV Inspections;
o FOG Program Inspections.

Triennial SSMP Audit Reports are maintained at the City’s Public Works office. Corrective actions from Audit Reports are generally addressed in updates of the City’s SSMP or more immediate actions are completed per the recommended corrective action schedule in each triennial audit.

9.3 Establishing and Prioritizing SSMP Activities
Table 9-1 outlines the relevant information maintained by the City to establish and prioritize appropriate sewer collection system activities and the staff who are responsible for monitoring and measuring the effectiveness of each element when appropriate.

Sewer System Management Plan – Revision 03
Element 9 – Monitoring, Measurement, and Program Modifications

City of Hollister
August 2025

Table 9-1: SSMP Implementation Management
SSMP Element SSMP Relevant Information Responsible Party

1. Goal This SSMP Element contains the City’s goals for the operation, maintenance, and management of
the sanitary sewer collection system, which
provide focus to reduce Spills and mitigate Sewer
Spills that do occur.

Environmental Programs
Manger

2. Organization A table containing names, job titles, roles, responsibilities, and contact information is
contained in this SSMP Element, which identifies
the person most knowledgeable for each aspect
of the SSMP Program. An organization chart
shows lines of authority.

Environmental Programs
Manger

3. Legal Authority Web Links in this SSMP Element contain the sections of City Policies & Ordinances governing
the sewer collection and conveyance system.

Environmental Programs
Manger and Utilities
Manager

4. Operation and
Maintenance
Program
Information in the SSMP Element document the
sanitary sewer system operation and maintenance
activities.

Utilities Supervisor

5. Design and
Performance
Provisions
City Website links in this SSMP Element include
City Design Standards/Specifications and Testing
requirements.

Environmental Programs
Manger

6. Spill Emergency
Response Plan
The City updated a Spill Emergency Response
Plan in 2023 which include staff contact
information, mandatory Spill reporting information,
and response and mitigation programs.

Environmental Programs
Manger and Utilities
Supervisor

7. Pipe Blockage
Control Program
Monitor any changes in system that may require
modification to the City’s program.

Environmental Programs
Manger and Utilities
Supervisor

8. System Evaluation,
Capacity
Assurance, and
Capital
Improvements
The City will review and update this element as
applicable to update project schedules, status of
projects and sources of funding for associated
projects.

Environmental Programs
Manger and Public Works
Director

9. Monitoring,
Measurement, and
Program
Modifications
This SSMP Element will be updated annually with
the data in Tables 9-2 and 9-3 in a calendar year.

Environmental Programs
Manger

10. SSMP Program
Audits
SSMP Audit Reports are required triennially.

Corrective actions should be implemented and
tracked.

Environmental Programs
Manger

11. Communication
Program
Examples of public outreach materials and
pertinent City website addresses, as well as
meeting agendas, pertinent Council reports and
minutes are found on the City Website and City
office.

Environmental Programs
Manger

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City of Hollister
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9.3 Preventative Maintenance Program Assessment
The City’s Preventative Maintenance Program includes CCTV inspection, line cleaning, visual manhole inspection, Lift Station maintenance, and High Priority Area identification and maintenance. The City will review these operation and maintenance practices annually and compare them with annual Spill records. A summary of performance metrics of monitoring and measurement to inform corrective actions for operations and maintenance will be developed annually using Table 9-2 below.

Table 9-2: Sanitary System Performance Metrics for Monitoring and Measurement Performance Measure Source
System Statistics Total Miles of Gravity Sewer Atlas Maps Total Miles of Pressure Sewer Atlas Maps
Total Number of Manholes Atlas Maps
Total Number of Sewer Lift Stations Atlas Maps
Operations and
Maintenance
Linear Feet of Sewer Line Cleaned
Goal: 25% of system per year
Work Order Requests
and Staff Field Notes
Linear Feet of High Priority Lines Cleaned Work Order Requests and Staff Field
Notes/Inspection Forms
Number of Blockages/Backups not
resulting in sewer spill
Work Order Requests
and Staff Field
Notes/Inspection Forms
Linear Feet of CCTV
Goal: 25% of system per year
Work Order Requests,
Staff Field Notes, CCTV
Reports
Number of Manholes Inspected
Goal: 25% of system per year (general
observations)
Work Order Requests
and Staff Field
Notes/Inspection Forms
Lift Station Inspections Field Notes/Inspection
Forms
FOG Inspections # of Inspections and
Reinspection’s
Goal: Minimum annual inspections with
reinspection’s where necessary until issue
is resolved.

Inspection Forms &
FOG Database
Root Control Linear Feet Root Control Invoices
and Reports

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City of Hollister
August 2025

Performance Measure Source
Measures Based on
Sewer Spill Numbers
Number and Percentage of dry weather
vs. wet weather Spills
CIWQS
Number of Spills by cause (Operational,
Capacity, System, Other)
CIWQS
Number of Spills per 100 miles per Year CIWQS
Total Volume of Spills CIWQS
Average Spill Volume CIWQS
Total volume recovered and percentage of
overall total Spill Volume
CIWQS
Net volume of Spills (total minus
recovered) and percentage of overall total
Spill volume
CIWQS
Total volume reaching storm drainage
channel and not recovered or reaching
surface waters and percentage of overall
total Spill volume.

CIWQS
Spill Response Time Average response time during business hours
CIWQS
Average response time outside of
business hours.

CIWQS
Condition
Assessment,
Rehabilitation, and I/I
Control
Amount of CCTV inspection performed
(Linear Feet)
Goal; 25%, with assessment of CCTV
results and identification of projects for
CIP.

CCTV Reports
Number of manholes inspected Field Notes/Inspection
Forms
Number of inflow sources detected and
corrected.

Field Notes/Inspection
Forms & Studies
Capital Projects Summary of short- and long-term projects, sources of funding and status of each
project.

Capital Projects
Schedule
Outreach Pipe Blockage Control Program summary
of outreach efforts.

Goal: Outreach to all commercial and
residential customers (annual minimum).

City Outreach Materials
and distributions

Sewer System Management Plan – Revision 03
Element 9 – Monitoring, Measurement, and Program Modifications

City of Hollister
August 2025

Performance Measure Source
Goals Summary of how Goals are being met and
areas of improvement where Goals have
not been achieved.

Element 1 Goals and
Supporting data to
demonstrate
performance.

Training Summary of Training to meet Element 4
training requirements and other City
training programs.

Training Records

9.4 SSMP Updates
The City will use the SSMP for management, training, planning and regular maintenance of its collection system. As the document is utilized, any deficiencies or discrepancies will be corrected. Program elements will be updated based on performance evaluations, organizational, operational, and maintenance changes, new regulatory requirements, repairs, replacements, and upgrades made to the collection system.

At a minimum, the City will review and revise the SSMP annually as warranted. The Environmental Programs Manager is responsible for revising and maintaining the SSMP.

A revision record will be maintained to track changes.

9.5 Spill Trends
The trends in the City sewer spills for a three-year period should be summarized utilizing the criteria in Table 9-3. The cause categories identified in Table 9-3 are the causes available for use in the Sewer Spill Report provided in California Integrated Water Quality System (CIWQS).

City staff are responsible for determining which cause category is appropriate for each Spill when the Spill is reported in CIWQS.

Table 9-3 City of Hollister per Indicator per Year
Criteria Indicator
Spills No. of Spills
Multiple Spills at Same
Location # of Locations with Multiple Spills
Spill Volume (gal)
Volume
Volume Recovered
Volume Reached Surface Water
Spill Causes
Debris - Construction
Debris – General

Sewer System Management Plan – Revision 03
Element 9 – Monitoring, Measurement, and Program Modifications

City of Hollister
August 2025

Criteria Indicator
Debris – Rags
Flow Exceeded Capacity
FOG
Operator Error
Other
Pipe Structural Problem/Failure
Pump Station Failure
Rainfall Exceeded Design
Root Intrusion
Vandalism
Comparison with
Regional and State
Averages
Average Spill Volume
Average # of Spills

Sewer System Management Plan – Revision 03
Element 10 – Sewer System Management Plan Program Audits

City of Hollister
August 2025

ELEMENT 10 - SEWER SYSTEM MANAGEMENT PLAN PROGRAM AUDITS SSMP audits are required to identify and correct deficiencies in the most current revision of the City’s SSMP and provide a schedule to correct identified deficiencies. This SSMP Element outlines the audit process and identifies staff responsible for conducting or participating in SSMP audits and generating the required SSMP Audit Report.

10.1 Regulatory Requirements
WDR Order No. 2022-0103-DWQ Section D 10 requires:

The Plan shall include internal audit procedures, appropriate to the size and performance of the system. Additionally, the General Order requires;
The internal audit shall be appropriately scaled to the size of the system(s) and the number of spills. The Enrollee’s sewer system operators must be involved in completing the audit. At minimum, the audit must:
o Evaluate the implementation and effectiveness of the Enrollee’s Sewer System Management Plan in preventing spills;
o Evaluate the Enrollee’s compliance with this General Order; o Identify Sewer System Management Plan deficiencies in addressing ongoing spills and discharges to waters of the State; and
o Identify necessary modifications to the Sewer System Management Plan to correct deficiencies.

The Enrollee shall submit a complete audit report that includes:
o Audit findings and recommended corrective actions;
o A statement that sewer system operators’ input on the audit findings has been considered; and
o A proposed schedule for the Enrollee to address the identified deficiencies.

10.2 SSMP Program Audits
The Environmental Programs Manager is responsible for ensuring the SSMP audit is conducted and completed based on the schedule outlined on the SWRCB lookup website which requires audits to be conducted at a three-year interval from the prior audit. Audits should be conducted with the cooperation of the City staff responsible for sewer system operations and maintenance, administrative staff, and engineering staff. When conducting the SSMP audit, City staff must evaluate the effectiveness of each SSMP Element. A comprehensive, effective review of the City’s SSMP must be documented in a SSMP Audit Report.

10.2.1 Summary of Procedure:

1. Gather appropriate documents using the SSMP Audit Data & Records Request, which is provided in Appendix 10A.

2. Interview City staff responsible for the administration, operations, maintenance and engineering associated with system performance information.

Sewer System Management Plan – Revision 03
Element 10 – Sewer System Management Plan Program Audits

City of Hollister
August 2025

3. Develop Audit Report and reference all documents reviewed and used as evidence of compliance with the WDR. Create a plan and schedule for updates to the SSMP based on changes in operational strategies or deficiencies found in the SSMP.

4. Evaluate the effectiveness of the City’s SSMP and compliance with each WDR requirement using the ranking methodology outlined in Table 10-1.

Table 10-1: SSMP Audit Ranking Criteria
Ranking Ranking Basis
In Compliance All requirements specified in the element are met.

Substantial Compliance The majority of requirements in the element are met.

Partial Compliance Half of the requirements in the element are met.

Marginal Compliance Less than half of the requirements in the element are met.

Out of Compliance None of the requirements in the element are met.

The SSMP Audit Report must be signed and certified by the Legally Responsible Official (LRO).

The SSMP Audit Report must be certified using the language provided below:
“I certify under penalty of law that this document and all attachments were prepared under my direction or supervision in accordance with a system designed to assure that qualified personnel properly gather and evaluate the information submitted. Based on my inquiry of the person or persons who manage the system or those persons directly responsible for gathering the information, the information submitted is, to the best of my knowledge and belief, true, accurate, and complete. I am aware that there are significant penalties for submitting false information, including the possibility of fine and imprisonment for knowing violations.”
Subsequent SSMP audits must be conducted continuously on a three-year interval following the schedule outlined below which is based on the dates required by the 2022 WDR:
• SSMP Audit Period: August 2, 2024 - August 2, 2027 (Audit report due 2/2/27) • SSMP Update: Update due 8/2/31.

Additional SSMP Audit and SSMP Update regulatory schedules required after the dates shown above should be identified in the following link:
https://www.waterboards.ca.gov/water_issues/programs/sso/lookup/ To assist in the audit process, the City should consider quarterly reviews in October, January, April, and July and revisions to specific SSMP Elements and associated supporting documents.

These reviews and revisions will help ensure current operational practices and procedures are

Sewer System Management Plan – Revision 03
Element 10 – Sewer System Management Plan Program Audits

City of Hollister
August 2025

reflected in the SSMP and documentation of these activities is readily available during an audit by the Regional Water Quality Control Board, and/or State Water Resources Control Board.

SSMP Audit Reports must be kept on file and submitted to the online CIWQS Sanitary Sewer Database within six (6) months after the end of the 3-year audit period.

Sewer System Management Plan – Revision 3
Element 11 – Communication Program

City of Hollister
August 2025

ELEMENT 11 - COMMUNICATION PROGRAM
Communicating the objectives of the SSMP and the importance of sanitary sewer system management practices to the public is essential. An informed public can assist and support the City by reducing customer caused blockages, which will decrease sewer spills.

11.1 Regulatory Requirements
WDR Order No. 2022-0103-DWQ Section D 11 states:

The Plan must include procedures for the Enrollee to communicate with:
o The public for:
▪ Spills and discharges resulting in closures of public areas, or that enter a source of drinking water, and
▪ The development, implementation, and update of its Plan, including opportunities for public input to Plan implementation and updates.

o Owners/operators of systems that connect into the Enrollee’s system, including satellite systems, for:
▪ System operation, maintenance, and capital improvement-related activities.

11.2 Communication Program
The purpose of the City sanitary sewer system communication program is to educate stakeholders, which include residential and commercial users of the collection system, about the SSMP. Public awareness of different components of the SSMP is accomplished through different mediums and may reach different audiences. The following are activities that the City practices to increase awareness and education about the importance of having a properly constructed, maintained, and operated sewer collection system.

Table 11-1: City Communication Program Overview
Activity Frequency Stakeholders
City Website:
https://hollister.ca.gov/ Year-round All
City Council Meetings 1st and 3rd Monday of each
month @ 6:30pm All
Social Media – Facebook,
Instagram and Twitter (X) Year-round All
City Office Year-round All

11.2.1 City Website
Information is posted on the City website, https://hollister.ca.gov/ and includes reports, documents, maps, links, City meeting minutes and agendas, educational material and public

Sewer System Management Plan – Revision 3
Element 11 – Communication Program

City of Hollister
August 2025

service announcements. The SSMP can be found on the City website. Sewer spill emergency contact information is also provided on the City website.

Updates and revisions to the SSMP will be posted and maintained on the City website when completed.

11.2.2 City Council Meetings
City Council Meetings are generally held on the 1st and 3rd Monday of each month @ 6:30pm.

Utility sewer operation, Sewer Spill Reports, SSMP updates, significant revisions, audits and SSMP status reports may be presented at the Council meetings to receive input.

11.2.3 Social Media
The City uses social media to post information about utility projects, public education and outreach, and highlight items on the Council agenda.

11.2.4 City Public Works Office
The City Office located at 1321 South Street, has copies of educational material, public service announcements, and staff that provide assistance and education to the public. Office hours are Monday- Friday from 7:30am to 4:30pm.

11.2.5 Public Notices for Spills – Public Areas
The public is notified of spills and discharges that result in closures of public areas (including streets and surface waters) by erecting cones and barricades, and by posting warning signs in accordance with the Spill Emergency Response Plan. The necessary equipment and signage are kept in the City’s emergency response vehicles.

11.2.6 Public Notices for Spills – Public Areas
The City has not identified any water purveyors that should be notified in the event of a sewer spill in the vicinity of a source of drinking water due to the fact that private or public water system assets in the City sewer service area are not anticipated to be in locations that can be impacted by a sewer spill.

11.3 Satellite and Tributary Systems
The wastewater collection systems of the communities of San Juan Bautista, San Juan Oaks, Gavilan College, County Subdivisions (Cielo Vista, Fairview Corners, Lands of Lee) and John Smith Road Landfill are tributary to the City of Hollister sewer system. Communication with these systems are conducted annually in February and on an as needed basis when conditions are warranted. Typical scenarios that require communication are:
o FOG Control Program;
o Capital Improvement Projects;
o Sewer Spills;
o Required Sewer System Maintenance;
o Maintenance of Hydrogen Sulfide levels in these systems.

Sewer System Management Plan – Revision 03
Element 2 – Organization

City of Hollister
August 2025

APPENDIX 2
2A City Sewer Organization Chart

M a y o r & C i t y C o u n c i l
D a v i d M i r r i o n e
(8 3 1 ) 6 3 6 -4 3 0 0
C i t y M a n a g e r
W i l l i a m V i a
(8 3 1 ) 6 3 6 -4 3 7 7
P u b l i c W o r k s D i r e c t o r
S u m m e r G a r c i a
(8 3 1 ) 6 3 6 -4 3 7 7
U t i l i t i e s M a n a g e r
M a r i o S a l i n a s
(8 3 1 ) 6 3 6 -4 3 7 7
S e n i o r M a i n t . W o r k e r (D S )
R i c a r d o A r e v a l o s
D a v i d C a r d e n a s
B e n j i e C a s a r e z
(8 3 1 ) 6 3 6 -4 3 0 0
M a i n t e n a n c e W o r k e r
M a r k F a l g o u t , P E
K i m l e y H o r n
C i t y E n g i n e e r
M i c h a e l G r z a n
(8 3 1 ) 6 3 6 -4 3 7 0
E n v i r o n m e n t a l P r o g r a m M a n a g e r (L R O ) C i t y M a n a g e r
D e r r i c k S p e i g h t s
(8 3 1 ) 6 3 6 -4 3 7 7
S t r e e t s a n d F l e e t S u p e r v i s o r
(8 3 1 ) 6 3 6 -4 3 4 0
J e s u s M e n d e z
J o s e M u n o z
P h i l i p R o d r i g u e z
D a v e F i l i c e
F a b i a n G a l l e g o s
A r t H e r n a n d e z

Sewer System Management Plan – Revision 03
Element 4 – Operations and Maintenance Plan

City of Hollister
August 2025

APPENDIX 4A – 4F
4A City Sewer Line Cleaning and Manhole Inspection Form 4B City Detailed Manhole Inspection Form
4C City Sewer Hot Spot List
4D Lift Station Daily Log
4E Lift Station Descriptions & Data
4F City Customer Contact Form

Date Time
Beginning
Manhole ID
Ending
Manhole ID Street Comments Feet Cleaned
Employee
Initials
Plug
PM
Complaint
Other:

Plug
PM
Complaint
Other:

Plug
PM
Complaint
Other:

Plug
PM
Complaint
Other:

Plug
PM
Complaint
Other:

Plug
PM
Complaint
Other:

Plug
PM
Complaint
Other:

Plug
PM
Complaint
Other:

VAC-CON JETTING LOG
Reason for Cleaning

City of Hollister Manhole Observation and Inspection Report

MH No. __________ Date: _________ Time: ________ Inspector: __________________ Elevation: ________ Depth To Invert: __________ Cleanliness: _____________________ Type of Construction: _____________ Street Reference: ____________________________

Defects Observed: (cover, frame, grout, riser rings, steps, shelf, pipes, channels, etc.)

1. __________________________________________________________________________

2. __________________________________________________________________________

3. __________________________________________________________________________

4. __________________________________________________________________________

5. __________________________________________________________________________

6. __________________________________________________________________________

7. __________________________________________________________________________

8. __________________________________________________________________________ (Use Reverse Side For Additional Defects To Be Noted)

From MH# Est. Type Depth of Velocity
Pipe Size Length to MH# Flow of Flow of Flow of Flow
A. ________ ________ ________ ________ ________ ________ ________ B. ________ ________ ________ ________ ________ ________ ________ C. ________ ________ ________ ________ ________ ________ ________ D. ________ ________ ________ ________ ________ ________ ________

City of Hollister Manhole Observation and Inspection Report

MH Initial Inspection
Circle Description of Each Asset
A. Location

1. Road

2. Gutter

3. Alley

4. Easement

5. Other ____________

B. Cover

1. Serviceable

2. Damaged

3. Displaced

4. Missing

5. Loose

6. Sealed

C. Ring/Frame

1. Serviceable

2. Loose

3. Displaced

4. Missing Grout

5. Needs Raising

6. Needs Lowering

D. Manhole Material

1. Cast in Place

2. Pre-Cast

E. Manhole Cover

1. 24-inch

2. 30-inch

F. Manhole Size

1. 4-Foot

2. 5-Foot

Structural Inspection
Circle Description of Each Asset
A. Rungs

1. Serviceable

2. Unsafe

3. Missing

4. Corroded

B. Cone

1. Serviceable

2. Broken

3. Corroded

4. Misaligned

5. Leaking/Bad Joints

C. Riser

1. Serviceable

2. Broken

3. Corroded

4. Misaligned

5. Leaking/Bad Joints

D. Shelf

1. Serviceable

2. Broken

3. Dirty

4. Misaligned

5. Bad Base Joints

E. Channel

1. Serviceable

2. Obstructed

3. Corroded

4. Bad Pipe Joint

5. Silt/Dirt

6. Poor Condition

Hydraulic Inspection
Circle Description of Each Asset
A. Inflow Indications

1. Stains on Rungs

2. Stains on Bench

B. Surcharge Indications

1. Debris on Shelf

2. Debris on Rungs

C. Clarity of Flow

1. Turbid/Cloudy

2. Clear

D. Flow Type

1. Steady

2. Pulsing

3. Turbulent

4. Surcharging

5. Sluggish

E. Flow Depth Compared
to Adjacent MHs

1. Same

2. Lower

3. Higher

F. Approximate Flow
Depth

1. __________ inches

2. Time_________ AM/PM

City of Hollister Manhole Observation and Inspection Report Observation Summary (Inspector):
______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Recommendations (Inspector):
______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________

Inspector’s Signature: __________________________________________________ Date: _________________________
Recommendations (Engineering Staff):
______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________

Sanitary Sewer Daily Hotspot Checklist
Name
Date:

Location Time Flowing Plugged Action Taken/Comment
Line & South St Yes Yes
No No
Yes Yes
No No
West & between 5th & 6th Yes Yes
No No
Powell & Briggs (Alley)Yes Yes
No No
College & Fremont Way Yes Yes
No No
Mapleton & Fremont Way Yes Yes
No No
Fremont Alley Yes Yes
No No
College & Locust Ave Yes Yes
No No
Locust & Virginia Yes Yes
No No
Yes Yes
No No
Community Center Yes Yes
No No
Locust Ave & West 2nd St Yes Yes
No No
Line St & Canal Alley Yes Yes
No No
Central Ave & Ranchito Ct Yes Yes
No No
Graf & Fourth St Yes Yes
No No
Powell & Wentz Alley Yes Yes
No No
Suiter & Powell Yes Yes
No No
Monterey and Swope Alley
Locust Ave & Fremont Way
(Com Center)

Sanitary Sewer Daily Hotspot Checklist
Name
Date:

Location Time Flowing Plugged Action Taken/Comment
Powell & B St Yes Yes
No No
Suiter Alley Yes Yes
No No
West St & O’Neil St Yes Yes
No No
West St & Haydon St Yes Yes
No No
Yes Yes
No No
San Benito St & Hawkins Yes Yes
No No
Hawkins & East St Yes Yes
No No
Hawkins & Nolte Alley Yes Yes
No No
Prune St & Nash Rd Yes Yes
No No
Caputo Ct Yes Yes
No No
Yes Yes
No No
Crescent Lane Yes Yes
No No
Scenic Circle Yes Yes
No No
Cerra Vista & Vallejo Dr Yes Yes
No No
El Toro Dr Yes Yes
No No
Busby Ct off Hillcrest Yes Yes
No No
McKinnon Lumber Alley Yes Yes
No No
Hermosa Way (off Westwood
Dr)
Monterey St (Health
Foundation)

Sanitary Sewer Daily Hotspot Checklist
Name
Date:

Location Time Flowing Plugged Action Taken/Comment
Veterans Building Yes Yes
No No
Paines & Briggs Alley Yes Yes
No No
Burger Factory & Main St Yes Yes
No No
San Juan Dr & Chappell Yes Yes
No No
Yes Yes
No No
Sally St & Maple (DMV)Yes Yes
No No
Astro & Mars (Airport)Yes Yes
No No
Nora Ave (Los Cuates)Yes Yes
No No
Yes Yes
No No
Yes Yes
No No
San Juan Dr & Maple
Thompson St (Behind
Ranchers Feed)
End of Park Center Dr

Lift Station Name:

Date and
Initial
Pump #1
Hours
Pump #2
Hours
Pump #3
Hours
Wet Well
Level
Bioxide
Level
Comments
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Yes Yes Yes
No No No
Were Pumps
Tested in Hand?
Was Control
Panel Tested?
Was Emergency
Power Supply
Tested?

LIFT STATION DAILY CHECK LOG

CITY OF HOLLISTER LIFT STATION INFORMATION

*Information in Appendix 04-2 is taken from the City of Hollister 2010 Sanitary Sewer Collection System Master Plan: Chapter 5 – Lift Station Evaluation and additional information on newer lift stations constructed after 2010 provided by City staff.

The City owns and operates seven lift stations located throughout the collection system.

Their features are summarized in Table 5-1. The seven lift stations are as follows:

LIFT STATION LOCATIONS

Airport Lift Station
The Airport Lift Station is located off of Highway 156 (San Felipe Road) on Hollister Municipal Airport property near Armory Drive. This lift station collects flow from the airport, commercial and industrial parcels near the airport, and a small number of homes east of San Felipe Road.

GLP Lift Station
The GLP List Station is located on Frontage Road between Park Center Drive to the north and McCloskey Road to the south. This lift station collects flow from residential customers between San Felipe Road and North Chappell Road, commercial and industrial customers along San Felipe Road, including the Best Western and Wiebe Motel. This station also receives flow directly from the Airport Lift Station force main.

2nd & East Lift Station
The 2nd & East Lift Station is located at the intersection of Second Street and East Street. This lift station collects flow from residential customers between Highway 156 and Monte Carlo Drive, Gabilan Hills Elementary School and Maze Middle School, commercial customers along Highway 156 and McCray Street, and the Hollister Inn and Cinderella Motel.

Sunnyside Lift Station
The Sunnyside Lift Station is located on Klamath Way, outside the City limits, the nearest cross street is Sacramento Way. This lift station collects flow from the 56 unit Riverview Estates I subdivision, the 24 unit Riverview Estates II subdivision, the 200 unit Sunnyside Estates subdivision, San Benito County public works facility, and the County owned labor camp near Hospital Road and Southside Road.

Allendale Lift Station
The Allendale Lift Station is located at the corner of Raven Street and Sparrow Street. This lift station collects flow from the 279-unit Allendale subdivision.

Mirabella Lift Station
The Mirabella Lift Station is located at the corner of Prancer Road and Carriage Road.

This lift station collects flow from the 157-unit Mirabella II subdivision.

Clearist Park Lift Station
The Clearist Park Lift Station is located at the north corner of Minh Rd and Michael Dr. This lift station collects flow from approximately 60 lots from the Clearist Park subdivision (Tract 359).

LIFT STATION PHYSICAL DESCRIPTIONS
Information regarding the physical characteristics of the six lift stations was provided by City staff. The lift station features are summarized in Table 5-1.

Airport Lift Station
The Airport lift station is a duplex submersible pump configuration within a 6-foot by 10- foot rectangular wet well. The station was refurbished in 2001. At this time the station does not have dedicated back-up power. The wet well is equipped with a Bioxide® system to minimize formation of hydrogen sulfide gas and a 4-inch PVC vent pipe. The station pumps into a 10-inch PVC force main that is routed directly to the GLP lift station. This lift station is located within a fenced in area at the municipal airport.

GLP Lift Station
GLP is Hollister’s largest lift station. The station is a triplex submersible pump configuration within a 10-foot diameter wet well. The station was refurbished in 2021. The wet well is equipped with a Bioxide® system to minimize formation of hydrogen sulfide gas. The station pumps into a 12-inch PVC force main that flows to a manhole on 2nd Street adjacent to the 2nd & East lift station. This lift station is located on Frontage Road.

2nd & East Lift Station
The 2nd & East lift station is a triplex submersible pump configuration within a 10-foot diameter wet well. The station was refurbished in 1993. The lift station piping interior to the wet well was replaced in 2010 due to corrosion. The City has installed a Biocube® filtration system onsite to treat gas released from the lift station due to odor issues. At this time the lift station does not have dedicated back-up power. The station pumps into an 8-inch ductile iron force main, which transition to 10-inch and then discharges a short distance to a manhole in 2nd Street. This lift station is located within a fenced in area at the intersection of 2nd Street and East Street.

Sunnyside Lift Station
The Sunnyside lift station is a duplex submersible pump configuration within a 12- foot diameter wet well. The station was constructed in 2019. The wet well is equipped with a Biorem® system to minimize formation of hydrogen sulfide gas. This lift station is located at 674 Klamath Way.

Allendale Lift Station
The Sunnyside lift station is a duplex submersible pump configuration within a 10- foot diameter wet well. The station was constructed in 2019. The wet well is equipped with a Biorem® system to minimize formation of hydrogen sulfide gas. The station is located at the corner of Raven Street and Sparrow Street.

Mirabella Lift Station
The Sunnyside lift station is a duplex submersible pump configuration within a 6- foot diameter wet well. The station was constructed in 2020. The wet well is equipped with a Bioxide® system to minimize formation of hydrogen sulfide gas. The station is located at the corner of Prancer Road and Carriage Road.

Clearist Park
The Clearist Park lift station is a duplex submersible pump configuration within a 6- foot diameter wet well. The station was constructed in 2024. The wet well is equipped with a Bioxide® system to minimize formation of hydrogen sulfide gas. The station is at the corner of Minh Rd and Michael Dr.

Table 5-1. Lift Station Summary

Lift Station
Airport GLP 2nd & East Sunnyside Allendale Mirabella Clearist Park Date Constructed NA NA NA 2019 2019 2020 2024
Date Refurbished 2001 2021 1993 --- --- --- --- Type submersible submersible submersible submersible submersible submersible submersible Pump Manufacturer Wemco Flygt Flygt Flygt Flygt Flygt Flygt Number of Pumps 2 2 3 2 2 2 2
Horsepower (HP), each 25 20 10 N/A N/A N/A 11
Impeller Trim (in) OR
Impeller Code

10.375 454 434 N/A N/A N/A N/A
Pump Model # E5K-ST-EEXZ4 3152-091-9144 3127-093-0850072 N/A N/A N/A N 3127 Motor Model # EEXZ4 N/A N/A N/A N/A N/A N/A

Motor Serial # 01DW03318-01,
-02, -03

N/A N/A N/A N/A N/A N/A
Voltage 460 460 460 N/A N/A N/A 230
Speed (rpm) 1750 1750 1750 N/A N/A N/A 3495
Motor Type Constant Speed Constant Speed Constant Speed Constant Speed Constant Speed Constant Speed Constant Speed Pump
Design
Point
gpm 800 N/A 600 N/A 220 N/A 133
TDH (ft) 70 N/A 14.5 N/A 143 N/A 103.2
Total Hours
of
Operation1
Pump 1 Unknown 952 8,100 2070 887 410 N/A
Pump 2 Unknown 13,217 5,977 1883 741 517 N/A
Pump 3 --- 11,773 5,329 --- --- --- N/A
Permanent Standby
Generator
no yes no yes yes no no
Portable Generator
Power Receptacle
yes yes yes yes yes yes yes
Bypass Capabilities no no yes yes N/A No
Wet Pit Coating N/A N/A epoxy epoxy N/A N/A N/A
Wet Well Diameter or
Length (ft)
10 10 10 8 6 6 6
Wet Well Width (ft) 6 --- --- --- 6 --- ---
Wet Well Invert
Elevation (ft)
191.38 229.40 258 N/A 250.37 N/A 180.75
Wet Well Total Depth (ft) 28.10 20 25 20 17 17 25

Wet Well-
Set Points
(feet) 2
Low Alarm 0.4 0.2 2.0 1.0 1.42 1.0 2
Off 3.0 2.6 2.7 1.8 1.92 2.51 3, 4
Lead On 5.9 5.7 5.0 4.0 4.53 4.0 6
Lag On 6.3 6.7 5.2 N/A 5.03 N/A 7
Last On --- 7.2 5.6 N/A --- N/A ---
High Alarm 9.0 8.0 8.0 5.0 6.36 5.0 8.5
Overflow --- --- 15.0 N/A --- --- ---
Wet Well Operating
Volume (gal)3
1,302 1,821 1,351 N/A N/A N/A 339.3
Wet Well Maximum
Volume (gal)4
3,860 4,406 3,525 N/A N/A N/A 1,375
Force Main Diameter
(inches)
10 12 8 & 10 12 10 N/A 4
Force Main Material PVC PVC DI PVC PVC PVC PVC
Force Main Length (feet) 6,992 7,128 37 N/A 1,912 887 N/A Force Main Start
Elevation (feet)5
193.03 231.00 260.00 N/A 257.38 267.76 180.75
Force Main End
Elevation (feet)
244.67 280.12 273.72 N/A 340.60 274.70 N/A
Force Main Total Static
Head (feet)

51.6 49.1 13.7 N/A N/A N/A N/A

NA - Not Available

1. Total pumping hours as of July 6, 2022. Information provided by City Staff.

2. Information provided by City staff.

3. Wet well operating volume calculated based on operating range from Pump Off to Lead On

4. Wet well maximum volume calculated based on maximum desired operating range (Low Alarm to High Alarm)

5. Elevation assumed for 2nd & East Lift Stations, based on low wet well alarm.

City of Hollister
Customer Contact Report

Route To: Utilities Manager Utilities Supervisor Senior Maintenance Worker

Maintenance Engineering

Date: _________________ Time: _____________
Name of Contact: __________________________________
Address: ______________________________ Mailing Address: _______________________ Phone Number: _________________________ Account Number:_______________________ ___ Sewer Inspection ___ Sewer Spill (See back of Contact Report) ___ Sewer Connection ___ Report of Sale/Transfer ___ Emergency H2O Turn Off ___ Backflow Required? ___ Change of Address ___ End H2O Meter Read ___ Odor Complaint ___ H2O Service: On/Off ___ High Water Use Reason for Call:
____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ Office Comments:
____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ Supervisor Comments:
____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________

Staff Generating Report:______________________________________________ Problem Corrected? ________ Inspected By:__________________________ Date:______ Follow Up Activities: ___________________________________________________________ Correspondence sent out? ________ Dated:___________

City of Hollister
Customer Contact Report

City of Hollister
Customer Contact Report : Sewer Spill Contact Information

SPILL START TIME NOTES

Caller Interview: Is sewage spilling? Yes N If Yes, From: Manhole PLCO Two-Way C/O Inside Building Wet Well
Time Caller noticed spill: _______:_______ AM PM N/A Comments:
__________________________________________________________________________________________________ __________________________________________________________________________________________________ If spill is Yes: Last time Caller observed NO Spill occurring: ______:______ AM PM Date: ____/____/____ Comments:
__________________________________________________________________________________________________ __________________________________________________________________________________________________ Ask Caller to describe spill:
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________

Suggested Questions: Is it currently spilling? How would you compare it to a garden hose running full? How big would you say the wet stain is – compared to your driveway? What else can you tell me? Arrival Time: ______:______ AM PM
SSO Discovery ______:______ AM PM

On Site Interview 1: Name/Address:
________________________________________________________________________________________ Observation Description:
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________ Time Observed Spill: ______:______

AM PM N/A

On Site Interview 2: Name/Address:
__________________________________________________________________________________________________ Observation Description:
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________ Time Observed Spill: ______:______

AM PM N/A

Sewer System Management Plan – Revision 03
Element 7 – Pipe Blockage Control Program

City of Hollister
August 2025

APPENDIX 7A – 7D
7A FOG Education Packet
7B Grease Huling Contractor List
7C What Not to Flush Flyer
7D Stop The Clog Flyer

Management Services Department, Utilities1321 South St, Hollister, CA 95023Ph: (831) 636-4377

HOLLISTER
Est. 1872

CITY OF HOLLISTER FATS, OILS, AND GREASE PROGRAM
About the Fats, Oils, and Grease Program
WHAT IS FOG?
FOG is a combination of fats, oils, and grease. FOG includes cooking oil, animal fat and lard, grease, butter, tallow, shortening, and margarine which are all used in food processing and in the preparation of food.

Kitchen wastes, along with water that has been used to wash kitchen equipment and floors, contain FOG.

Protecting public health and safety is a prime responsibility of the City of Hollister. Sewer blockages and subsequent sewage spills pose a threat to public health and safety which can be prevented with proper grease management. When FOG or food and wastewater containing FOG are poured down the drain, it cools and solidifies on the walls of the sewer pipes, restricting or clogging the wastewater flow. This can result in a wastewater backup into homes and businesses or discharge to the environment. The most effective way to minimize FOG accumulation in sewers is to prevent the introduction of FOG into the sanitary sewer system in the first place. To realize this goal, the City of Hollister has developed the Grease Management Program to regulate food service facilities.

Grease Capture Device Maintenance and Kitchen Best Management Practices

CLEANING FREQUENCY
• Grease interceptors shall be cleaned at least once every 90 days. More frequent cleaning may be necessary to keep your interceptor operating properly.

TWENTY-FIVE PERCENT RULE
• Your interceptor must be on a set schedule to ensure FOG and solids levels are consistently less than twenty-five percent (25%) of the unit’s liquid operating depth or within 90 days of the last pumping, whichever comes first.

STANDARDS FOR EVALUATING GREASE CAPTURE DEVICES
• Manhole and sample box lids should be easily removable for cleaning and inspections. • The baffle wall and all three tees/standpipes must be in place and unbroken, above and below the water and grease levels.
• If any standpipes are under water or grease, they must be raised above the grease level. High water or grease level could result from a blockage in the downstream pipes. • Downstream blockages could indicate inadequate interceptor cleaning frequency. 7A

Management Services Department, Utilities1321 South St, Hollister, CA 95023Ph: (831) 636-4377

HOLLISTER
Est. 1872

CITY OF HOLLISTER FATS, OILS, AND GREASE PROGRAM
Grease Capture Device Maintenance and Kitchen Best Management Practices (cont.)

GREASE AND OIL RECEPTACLE
• Store grease in leak-proof containers with tight-fitting lids. DO NOT pour down sinks or drains. DO NOT pour into storm drain or on the ground. This will clog the drains and pollute streams. • Use only containers in good condition.
• Secure containers to prevent accidental spills, vandalism, or unauthorized use. • Conduct regular inspections of the storage area and regularly maintain the container and storage area.
• Ensure devices are stored on secondary containment, and are covered. • Store containers away from storm drains
.
• Locate oil and grease containers under a covered area and far away from storm drains. • Utilize secondary containment methods on outdoor grease bins to capture spills.

Example: Typical Grease Interceptor

• Begin cleanup immediately.
• Do not use detergents or degreasers.
• Block or seal off nearby storm drains.
• Contact a clean-up contractor and the Hollister Public Works Department (831-636-4377) for assistance, or the Hollister Fire Department (911) if the spill is unmanageable and entering the storm water sewer system.
• Never wash leaks, spills, or used clean-up materials onto nearby streets or into drains. • Dispose of all used clean-up materials properly.

Management Services Department, Utilities1321 South St, Hollister, CA 95023Ph: (831) 636-4377

HOLLISTER
Est. 1872

CITY OF HOLLISTER FATS, OILS, AND GREASE PROGRAM
Grease Capture Device Maintenance and Kitchen Best Management Practices (cont.)

KITCHEN BEST MANAGEMENT PRACTICES
• Ensure drain screens are installed on all drainage pipes in food preparation areas.
• All garbage and food waste shall be disposed of properly in trash bins or containers, and not in sinks.
• Kitchen exhaust filters shall be cleaned as frequently as necessary to be maintained in good operating condition. The wastewater generated from cleaning kitchen exhaust filters, floor mats and kitchen equipment shall be disposed of properly.
• DO NOT use chemicals, or enzymes to inject into your grease capture device for alleviating blockages. This maybe provide temporary relief to your facility, but only sends blockages further into the sewer system.

Example: enzyme injection
In the Event of a Spill

Management Services Department, Utilities1321 South St, Hollister, CA 95023Ph: (831) 636-4377

HOLLISTER
Est. 1872

CITY OF HOLLISTER FATS, OILS, AND GREASE PROGRAM
Routine Grease Capture Device Tips
• The pumping service should wash and scrape all sides, standpipes, and surfaces inside the interceptor and completely pump out all contents.
• The pumping service shall not decant (return) wastewater back into the interceptor; the grease concentration in interceptor wastewater is very high.
• Make sure your pumping service cleans the sample box and effluent standpipe of the interceptor.

You may need to pump more often if you see fresh grease being discharged into your sample box. • Require the pumping service to show the disposal destination for your waste on the pumping invoice. Your business may be liable for any illegal dumping or discharge of waste from your facility.
• Do visual inspections after pumping services are performed or when plumbers snake or hydro-jet plumbing or laterals to make sure the interceptor standpipes are not damaged. • Keep grease interceptor pumping records on site for a minimum of three years.

Example: Poorly maintained, and failing grease trap Example: Good condition, and working grease trap

Management Services Department, Utilities1321 South St, Hollister, CA 95023Ph: (831) 636-4377

HOLLISTER
Est. 1872

HOLLISTER
Est. 1872

GREASE INTERCEPTOR & GREASE TRAP OPERATIONS AND MAINTENANCE LOG Facility Address (Street, Unit):

Business Name:

GREASE INTERCEPTOR OR TRAP PUMPING RECORD
Grease Interceptor or Trap Location:

OWNER/MANAGER: Initials on this form acknowledge that the Food Service Establishment (FSE) has disposed of its fats, oils and grease (FOG) in a lawful manner, accounts accurately for the volume of FOG disposed of and that the interceptor or trap has been properly maintained.

If the total amount of FOG and solids combined is equal to or greater than 25 percent of the interceptor’s liquid capacity, the FSE shall perform a full cleaning of the grease interceptor or trap. Cleaning shall be performed by a licensed pumping company with an approved permit from the City of Hollister. Grease interceptor cleaning procedures shall be performed as specified in the “Grease Interceptor Cleaning Procedures Checklist” (reverse side).

Since the FSE is the generator of the FOG waste and is liable for the condition of their pretreatment devices, the FSE owner or manager should witness all pumping and maintenance activities to verify that the grease interceptor is being properly cleaned and maintained.

Date Pumping Company Volume
Pumped
(Gal)
Percent of FOG to
Liquid operating
depth
Attached
Checklist
Procedures
Preformed
Owner/
Manager
Initials
Yes No

GREASE INTERCEPTOR OR TRAP MAINTENANCE RECORD
Date Pumping Company Owner/Manager
Initials
Note: Completion of this form does not in any way guarantee that the facilities, equipment, procedures, or plan will meet City of Hollister standards, nor shall it relieve the owner of the business from the responsibility of modifying such facilities, equipment, procedures, or plan to accomplish the intended purpose and meet the applicable standards.Page 115 of 179

GREASE INTERCEPTOR OR TRAP

CLEANING PROCEDURES CHECKLIST
Remove access covers.

Skim entire grease layer from the top of each compartment.

Place vacuum hose all the way into each compartment and remove remaining solids from the bottom.

Vacuum water out of each compartment.

Clean the sides of each compartment.

Remove all solids from the bottom of each compartment.

Vacuum any remaining water out of each compartment.

Make sure each compartment is completely clean and the entire contents removed.

Check that the sanitary tees on the inlet and outlet sides of the interceptor or trap compartments are not clogged, loose, or damaged.

Make sure that the baffle(s) are secure and in place and cleaned.

Inspect interceptor or trap for any cracks or defects, check for visual signs of H2S or corrosion.

If interceptor or trap is equipped with a sample box, open it and clean inside.

Check that access covers are securely and properly seated after completion of cleaning.

Clean grease spills on the ground that might occur during the cleaning.

If a large spill occurs, protect the storm drain. Clean spill immediately using dry method if possible (absorbent pads). Notify the food service facility manager.

Keep records on site for three years, including grease interceptor or trap cleaning, maintenance logs, and grease hauler manifests and invoices.

DECANTING IS NOT PERMITTED. Decanting means the practice of returning wastewater from a grease hauler truck back into the grease interceptor after it is pumped out.

Management Services Department, Utilities1321 South St, Hollister, CA 95023Ph: (831) 636-4377

HOLLISTER
Est. 1872

DFU WORKSHEET FOR GRAVITY GREASE INTERCEPTOR (GGI) SIZING Type Usage Comments Grease Removal Equipment
Required?
QTY Total
DFU’s
1 1-COMP SINK ANY EXCEPT NOTED BELOW 3 DFU DETERMINED AT PLAN CHECK 2 1-COMP SINK BAR/DRINKS 2 DFU OPTIONAL
3 1-COMP SINK DUMP (COFFEE)2 DFU YES
4 1-COMP SINK HAND 1 DFU DETERMINED AT PLAN CHECK
5 2-COMP SINK ANY EXCEPT NOTED BELOW 3 DFU DETERMINED AT PLAN CHECK 6 2-COMP SINK BAR/DRINKS 2 DFU OPTIONAL
7 3-COMP SINK ANY EXCEPT NOTED BELOW 3 DFU YES
8 3-COMP SINK BAR/DRINKS 2 DFU OPTIONAL
9 4-COMP SINK ANY EXCEPT NOTED BELOW 3 DFU YES
10 4-COMP SINK BAR/DRINKS 2 DFU OPTIONAL
11 GARBAGE DISPOSAL ADD 3 DFU TO SINK DFU YES (CITY DOES NOT ALLOW GARBAGE

DISPOSALS)
12 BRAISING PAN 1 DFU IF DISCHARGES TO

FLOOR SINK OR TROUGH
YES
13 COLD TABLE PLUMBED TO FLOOR SINK 1 DFU DETERMINED AT PLAN CHECK 14 COMBI OVEN 1 DFU DETERMINED AT PLAN CHECK
15 CAN WASH 3 DFU YES
16 DIPPER WELL 1 DFU DETERMINED AT PLAN CHECK
17 PRE-RINSE 3 DFU YES
18 DISHWASHER UNDER COUNTER DO NOT CONNECT TO GGI PER 2016 CALIFORNIA PLUMBING CODE19DISHWASHERCOMMERCIAL
20 DISHWASHER LARGE COMMERCIAL
21 ESPRESSO MACHINE PLUMBED TO FLOOR SINK 1 DFU YES
22 FLOOR DRAIN COOKLINE 0 DFU YES
23 FLOOR DRAIN SCULLERY 0 DFU YES
24 FLOOR DRAIN UTILITY 0 DFU YES
25 FLOOR DRAIN 0 DFU IF EMERGENCY DRAIN DETERMINED AT PLAN CHECK 26 FLOOR SINK CONDENSATE 0 DFU DETERMINED AT PLAN CHECK 27 FLOOR TROUGH CONDENSATE 0 DFU DETERMINED AT PLAN CHECK 28 FLOOR TROUGH 2 DFU IF FOR WASHDOWN DETERMINED AT PLAN CHECK 29 GLASS DRAIN RACK 0 DFU OPTIONAL
30 MOP SINK 3 DFU DETERMINED AT PLAN CHECK
31 QUICK DRAIN DISHWASHER 2 DFU YES
32 QUICK DRAIN POT SINK 2 DFU YES
33 QUICK DRAIN PRE-RINSE 3 DFU YES
34 ROTISSERIE PLUMBED TO FLOOR SINK 1 DFU YES
35 STEAM TABLE PLUMBED TO FLOOR SINK 1 DFU YES
36 SOUP KETTLE PLUMBED TO FLOOR SINK OR FLOOR
TROUGH
1 DFU IF WASTEWATER IS ONLY FROM CLEANING YES
37 SOUP KETTLE PLUMBED TO FLOOR SINK OR FLOOR
TROUGH
3 DFU IF FULL KETTLE IS DISCHARGED (LIKE

BAGELS)
38 STEAMER PLUMBED TO FLOOR SINK 1 DFU DETERMINED AT PLAN CHECK 39 WASHER 2 DFU CLOTHES WASHER OF GLASS SANITIZER DETERMINED AT PLAN CHECK 40 WATER WASH HOOD 2 DFU DETERMINED AT PLAN CHECK
41 WOK RANGE 4 DFU YES
Maximum Allowable DFU’s Interceptor Volume
8 500 Gallons
21 750 Gallons
35 1000 Gallons
90 1250 Gallons
137 1500 Gallons
216 2000 Gallons
307 2500 Gallons
342 3000 Gallons
428 4000 Gallons
576 5000 Gallons
720 7500 Gallons
2112 10000 Gallons
2640 15000 Gallons
2016 CALIFORNIA PLUMBING CODE
TABLE 10-3 GRAVITY GREASE INTERCEPTOR SIZING

STOP AND THINK
DON’T PUT IT IN THAT SINK
DOs DON’Ts
DO wipe and scrape plates,
pans, and utensils before
washing (and put the waste
into the bin).

KITCHEN BEST MANAGEMENT PRACTICES FOR FATS, OILS, AND GREASE DO collect waste oil in a
suitable container.

DO arrange for oil to be
collected by a licensed
waste contractor.

DO clean mats inside over
a utility sink.

DO maintain grease
control devices regularly.

DO NOT put cooking fat,
oil, or grease down the
sink.

DO NOT pour waste fat,
oil, or grease down the
drain.

DO NOT put food
scrapings into the sink
(place into waste bin).

DO NOT sweep waste into
floor drains.

DO NOT use special
enzymes in plumbing to
break down fat, oil, or
grease. This is prohibited
(it will cause issues further
down system).

These simple guidelines will significantly help maintain free flowing pipes both within the drains and in our sewer system.

Brought to you by the City of Hollister Public Works Department For more information,, questions, or reporting please call (831) 636-4377 or email [email protected]

HOLLISTER
Est . 1872 Page 118 of 179

DETENTE Y PIENSA

NO LO PONGAS EN EL FREGADERO

HACER NO HACER
HACER, limpie y raspe los
platos, los sartenes y los
utensilios antes de lavarlos
(y deposite los desechos en
el contenedor).

LAS MEJORES PRÁCTICAS DE MANEJO DE COCINA PARA GRASAS, ACEITES Y GRASA HACER, recoga el aceite
usado en un recipiente
adecuado.

HACER, hacer arreglos
para que el aceite sea
recogido por un contratista
autorizado de residuos
HACER, limpie las
alfombras dentro de un
fregadero.

HACER, de
mantenimiento a los
dispositivos de control de
grasa regularmente.

NO HACER, poner la
grasa para cocinar, el aceite
o la grasa en el fregadero.

NO HACER, vierta la
grasa residual, aceite o
grasa en el desagüe.

NO HACER, coloque los
restos de comida en el
fregadero (colóquelos en el
contenedor de basura).

NO HACER, barrer los
desechos en los desagües
del piso.

NO HACER, use enzimas
especiales en la plomería
para descomponer la grasa,
el aceite o la grasa. Esto
está prohibido (causará
problemas más abajo del
sistema).

Estas simples pautas ayudarán significativamente a mantener las tuberías que fluyen libremente tanto dentro de los desagües como en nuestro sistema de alcantarillado.

Presentado por el Departamento de Obras Públicas de la Ciudad de Hollister
Para más información, preguntas o informes, por favor llame (831) 636-4377 o envíe un correo electrónico a
[email protected]

HOLLISTER
Est . 1872 Page 119 of 179

GGrreeaassee HHaauulliinngg && RReennddeerriinngg CCoommppaanniieess This list is provided to Food Service Establishments (FSEs) only as a convenience, and does not imply an endorsement of the services provided by any of the listed companies. The City of Hollister (City) makes no claims or representations, explicit or implied, regarding the performance of the following service providers. The City encourages FSEs to exercise due diligence when hiring a pumping and/or waste hauling contractor. The list is based upon information available at the time and may not include every company offering such services.

IN NO EVENT SHALL THE CITY BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND

WHATSOEVER WITH RESPECT TO THE SERVICES PROVIDED BY THE LISTED COMPANIES.

Liquid Waste Haulers
All Valley Environmental, Inc. (559) 498-8378
Ameriguard Maintenance Services (800) 347-7876 ext 14
Bay Pumping (831) 320-5229
Greenline/Tom’s Septic Tank Service (831) 422-2298
One More Time (800) 624-5504
Peninsula Septic Tank Service (831) 659-2465
One More Time (800) 624-5504
Salinas Tallow (800) 621-9000
Trap Recyclers Inc. (800) 994-7867
7B

Many household
cleaning products are
labeled and marketed
as disposable; many
baby hygiene prod-
ucts are labeled both
disposable and flush-
able. And while these
products may be mar-
keted as a conven-
ience item in this
way, the truth is that
these household wipes and cleaning towelettes have the ability to clog and stop up not only the sewer line on your property, but also can cause blockage and service problems in the public sew- er system and pump stations. Unlike toilet paper, these products don’t break down once they are flushed. They can cause block- ages in your private sewer lateral, especially older pipelines that may have grease, roots, or other obstructions already existing.

A repair of the private
sewer lateral can leave the
homeowner with an ex-
pensive repair bill. On a
larger scale when these
products make their way
into the public sewer system they col-
lect together and cause clogs in the
sewer main lines and get tangled in
pump stations requiring repair or re-
placement of equipment.

The following items
should never be flushed
into the sewer system:
• Disinfecting wipes, Baby
wipes.
• Q-tips.
• Toilet cleaning pads.
• Mop or “Swiffer” type
refills.
• Paper towels.
• Moist towelettes.
• “Disposable” Kitty Litter
• Dental Floss
• Any consumer item that
is not toilet paper.

City of Hollister
Pipe Blockage
Control Program
(831) 636-4377

STOP THE CLOG!

Fats, Oil and Grease (FOG) are a natural part of cooking.

FOG includes: cooking oils, shortening, fat renderings, dairy products, sauces and salad dressings.

FOG creates a huge problem for our sewer system. FOG
poured down the drain can build up in pipes, solidifying and causing backups and sanitary sewer overflows. Garbage
disposals, hot water and detergents do NOT enable you to wash FOG down the drain. These methods simply allow the problem to move farther down the sewer line.

Do your part & help us STOP THE CLOG!

SAVE THE DRAIN!
Do
✓ Never pour oil or grease
down the sink.
✓ Scrape grease into a
disposable container
and put it in the
garbage.
✓ After scraping, wipe out
pans with a paper towel
to remove the last of the
grease and put the
paper towel in the
garbage
✓ Cooled FOG can be
placed in a milk carton
or other sturdy
container to be thrown
in the garbage.
✓ Minimize the use of your
garbage disposal, which
adds large solids to your
pipes.

DO YOUR PART TO

REDUCE SEWER

BLOCKAGES

ADD MORE GREAT
INFO HERE!

FOR MORE INFORMATION

PLEASE CONTACT
Environmental Programs Division
City of Hollister
(831) 636-4377

DETENGA LAS
OBSTRUCIONES!

Grasas y aceites (FOG) son algo natural a la hora de cocinar.

FOG incluye aceites para cocinar, manteca, productos lácteos, salsas y aderezos.

FOG crea un gran problema en nuestro sistema de drenaje.

FOG que es desechado en el drenaje puede causar
acumulación y solidificación que causan desbordamientos.

Aun con trituradores, agua caliente y jabones no es permitido desecharlo en el fregadero. Estos métodos simplemente
hacen que el problema se mueva más rápido en la línea de drenaje.
¡Haga su parte y ayúdenos a detener las obstrucciones!

¡PROTEJA EL
DRENAJE!
Do
✓ Nunca vacié aceite o
grasa en el fregadero
✓ Remueva la grasa en un
contenedor desechable
y deposítelo en la basura
✓ Después de remover la
grasa con una toalla de
papel remueva lo que
allá quedado de grasa en
la olla.
✓ FOG que ya se hallan
enfriado puede ser
depositado en un cartón
de leche o algo similar,
el contenedor puede ser
tirado a la basura.
✓ Minimice el uso de su
triturador de basura,
esta causa solidos
grandes en sus pipas.

ADD MORE GREAT
INFO HERE!

PARA MÁS INFORMACIÓN POR

FAVOR DE CONTACTAR A
Environmental Programs Division
City of Hollister
(831) 636-4377

Sewer System Management Plan – Revision 03
Element 10 – SSMP Audits

City of Hollister
August 2025

APPENDIX 10
10A SSMP Data and Records Request

SSMP AUDIT DATA & RECORDS REQUEST
A. SSMP ADMINISTRATIVE YES LOCATED
WHERE?NO N/A COMMENTS
A1 a.Has your agency enrolled in the State-wide GWDR and designated the responsible or authorized representative (LRO)?
b.Provide a copy of the SSMP Certification in CIWQS.
c.Provide a copy of the CIWQS print-out for all LROs and Data Submitters.
d.Provide a copy of your Operational Report(s) from CIWQS. e.

Does the SSMP include a narrative that discusses; summary of plan and associated schedules, sewer system asset overview, updated maps?
A2 a.Has your agency adopted a SSMP?
b.Provide a copy of the SSMP.
c.

Provide a copy of the Meeting Minutes for the agency
governing body's meeting during which the SSMP was
adopted.

A3 a.Does your agency have a copy of the GWDRs available to agency staff? Where is it kept?
A4 a.

How does agency ensure revenues and expenditures related to sanitary sewer system are available to; comply with General Order, fully implement the SSMP, conduct O&M and necessary repairs, ensure proper spill response?
WG SSMP Audit Data Records Request
04/17/2025 Page 1 of 11Page 125 of 179

SSMP AUDIT DATA & RECORDS REQUEST
B. GOALS YES LOCATED
WHERE?NO N/A COMMENTS
B1 a.Has your agency developed SSMP and Spill reduction goals? b.

Provide documentation that your agency has made progress toward meeting these goals.

C. ORGANIZATION YES LOCATED
WHERE?NO N/A COMMENTS
C1 a.Does your SSMP clearly identify the names and job titles the LROs?
C2 a.

Does your SSMP have an organizational chart or table showing individual roles and responsibilities for implementation of the SSMP?
b.Are names, titles, and telephone numbers provided in this chart or table?
C3 a.Is the chain of communication for reporting Spills included in the SSMP?
b.Are names, titles, and telephone numbers provided in this chain of communication?
WG SSMP Audit Data Records Request
04/17/2025 Page 2 of 11Page 126 of 179

SSMP AUDIT DATA & RECORDS REQUEST
D. LEGAL AUTHORITY YES LOCATED
WHERE?NO N/A COMMENTS
D1 a.

Provide the sanitary sewer system use ordinances, service agreements, or other legally binding procedures or documents, which demonstrates the agency's legal authority:
b.Prohibit illicit discharges
c.

Collaborate w/ Stormwater Agencies for sewer spill response and prevent cross connections of sanitary sewer and storm sewer infrastructure.
c.Require that sewers and connections be properly designed and constructed
d.

Ensure access for maintenance, inspection, or repairs for portions of the lateral owned or maintained by the Public Agency
e.Enforce any violation of its sewer ordinances
f.

Obtain easement accessibility agreements for locations
requiring sewer system operations and maintenance, as
applicable.

E. OPERATIONS AND MAINTENANCE (O&M)YES LOCATED
WHERE?NO N/A COMMENTS
E1 a.Provide the following documents:
b.An updated map of the agency's sanitary sewer system and storm drain system.
c.A schedule for maintenance and cleaning of the sanitary sewer system.

WG SSMP Audit Data Records Request
04/17/2025 Page 3 of 11Page 127 of 179

SSMP AUDIT DATA & RECORDS REQUEST
d.How do O&M and R&R schedules enhance System Resilience? e.Documentation for maintenance and cleaning of the sanitary sewer system.
f.Documentation for scheduled and conducted activities, such as work orders and/or reports and invoices from contractors. g.The O&M contract if the agency's collection system is operated and maintained by a contract operations firm.
h.The agency's Rehabilitation and Replacement Plan
i.» Summary of the agency's CCTV program and schedule.

Include samples of inspections and summary of findings. j.» List of current and planned projects
k.» Time schedule for planned projects
l.» Schedule for developing the funds needed for
rehabilitation and replacement projects
m.Standard Operating Procedures for Sewer System Operations and Maintenance activities.
n.

Training records for staff operations and maintenance
activities and contractor operations and maintenance
activities. Training records for CIWQS reporting, Spill volume estimation, Spill response training.

WG SSMP Audit Data Records Request
04/17/2025 Page 4 of 11Page 128 of 179

SSMP AUDIT DATA & RECORDS REQUEST
o.
» All applicable licenses and certifications required for agency or contract staff. Provide documents stating this requirement.
p.Assessment of O&M Staff "Core Competencies" (Skills,
Knowledge and Abilities)
q.Equipment and replacement part inventories, including identification of critical replacement parts.
r.
» If critical replacement parts are not kept in stock, identify and provide method in which these parts are
acquired when needed (List of emergency contractors
and/or suppliers).
s.» If critical replacement parts are not kept in stock, provide applicable mutual aid agreements.
q.Equipment and replacement part inventories, including identification of critical replacement parts.
r.
» If critical replacement parts are not kept in stock, identify and provide method in which these parts are
acquired when needed (List of emergency contractors
and/or suppliers).
s.» If critical replacement parts are not kept in stock, provide applicable mutual aid agreements.

F. DESIGN & PERFORMANCE PROVISIONS YES LOCATED
WHERE?NO N/A COMMENTS
F1 a.Provide the following documents:
b.Design and construction standards and specifications for:
c.» the installation of new sanitary sewer systems
WG SSMP Audit Data Records Request
04/17/2025 Page 5 of 11Page 129 of 179

SSMP AUDIT DATA & RECORDS REQUEST
d.» pump stations and other appurtenances specific to the agency's collection and conveyance system
e.» the rehabilitation and repair of existing sanitary sewer systems
f.

Procedures and standards for inspecting and testing the installation of new sewers, pumps, and other appurtenances specific to the agency's collection and conveyance system and for rehabilitation and repair projects.

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SSMP AUDIT DATA & RECORDS REQUEST
G. SPILL EMERGENCY RESPONSE PLAN YES LOCATED
WHERE?NO N/A COMMENTS
G1 a.Provide the agency's Spill Emergency Response Plan b.

Notification procedures ensuring that the primary responders, regulatory agencies, and potentially affected entities are informed of all Spills in accordance with the Monitoring and Reporting Program, Order No. 2022-0103.
c.A program to ensure an appropriate response to all spills. d.

Procedures to ensure that appropriate staff and contractor personnel are aware of and follow the Spill Emergency
Response Plan and are appropriately trained.
e.Procedures to address emergency operations, such as traffic and crowd control and other necessary response activities. f.Procedures to address spill volume estimation.
g.

A program to ensure that all reasonable steps are taken to contain and prevent the discharge of untreated and partially treated wastewater to waters of the United States.
h.

A program to ensure that all reasonable steps are taken to minimize or correct any adverse impact on the environment resulting from the Spills, including such accelerated or additional monitoring as may be necessary to determine the nature and impact of the discharge.
i.

Plan to coordinate with storm drain agencies and other
impacted utilities in the event of a Spill. Plan to conduct Post Spill Assessments.

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SSMP AUDIT DATA & RECORDS REQUEST
H. SEWER PIPE BLOCKAGE CONTROL PROGRAM YES LOCATED
WHERE?NO N/A COMMENTS
H1 a.Public Education and Outreach Program for pipe blocking substances.
b.Disposal facilities for pipe blocking substances.
c.

Ordinance demonstrating the agency's legal authority to prohibit discharges to the sewer system and prevent spills and blockages.
d.

Requirements to install grease removal devices, design
standards for these devices, maintenance requirements, BMPs, recordkeeping and reporting requirements.
e.

Ordinance demonstrating the agency's legal authority to prohibit FOG discharges to the system and inspect FOG
producing facilities.
f.Evidence of FOG Control Program inspection and enforcement activities.
g.Documentation of hot spots in the collection system, which are caused by FOG.

I. SYSTEM EVALUATION, CAPACITY ASSURANCE, AND CIP YES LOCATED WHERE?NO N/A COMMENTS
I1 a.Provide procedures to evaluate the sanitary sewer system assets. b.Percentage of system assessed annually and rationale for this frequency.

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SSMP AUDIT DATA & RECORDS REQUEST
c.

Provide information that demonstrates condition assessment prioritizes areas that: 1) Have high level of environmental consequences if vulnerable to failure or are deficient for any reason; 2) Are located in or within the vicinity of surface waters, steep terrain, high groundwater elevations, and environmentally sensitive areas; 3) Are within the vicinity of a receiving water with a bacterial-related impairment on the most current Clean Water Act section 303(d) List
d.

Provide information demonstrating system is assessed using visual observations, video surveillance and/or other
comparable system inspection methods.
e.

Provide information demonstrating corrective actions for areas that may contribute to exiting of sewage from the system which can reasonably be expected to discharge into a water of the State.
f.

Provide information that demonstrates you have identified system assets vulnerable to direct and indirect impacts of climate change, including but not limited to: sea level rise; flooding and/or erosion due to increased storm volumes, frequency, and/or intensity; wildfires; and increased power disruptions
g.

Provide analysis and procedures to identify system
components that are experiencing or contributing to spills caused by hydraulic deficiency and/or limited capacity, including procedures to identify the appropriate hydraulic capacity of key system elements for:
• Dry-weather peak flow conditions that cause or contributes to spill events;
• The appropriate design storm(s) or wet weather events that causes or contributes to spill events;
• The capacity of key system components; and
• Identify the major sources that contribute to the peak flows associated with sewer spills.

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SSMP AUDIT DATA & RECORDS REQUEST
h.

Information that demonstrates the capacity assessment
considers: • Data from existing system condition assessments, system inspections, system audits, spill history, and other available information; · Capacity of flood-prone systems subject to increased infiltration and inflow, under normal local and regional storm conditions; · Capacity of systems subject to increased infiltration and inflow due to larger and/or higher-intensity storm events as a result of climate change;
· Increases of erosive forces in canyons and streams near underground and above- ground system components due to
larger and/or higher-intensity storm events;
· Capacity of major system elements to accommodate dry
weather peak flow conditions, and updated design storm and wet weather events; and
· Necessary redundancy in pumping and storage capacities. i.

Demonstrate how corrective actions are prioritized based on these condition assessments based on the severity of the consequences of potential spills.
j.

Capital Improvement Plans: based on the results of these condition assessments provide the following:
1) project schedules, including completion dates for all rehabilitation and replacement projects or CIP;
2) Internal and External project funding sources for each project; 3) Information demonstrating coordination between operations and maintenance staff, engineering staff, and consultants during the planning, design and construction of CIP. If other utility agencies are impacted, document coordination efforts.

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SSMP AUDIT DATA & RECORDS REQUEST
J. MONITORING, MEASUREMENT & PROGRAM MODIFICATIONS YES LOCATED WHERE?NO N/A COMMENTS
J1 a.Adaptive Management strategies
b.· Provide relevant information, including audit findings, to establish and prioritize appropriate Plan activities;
c.
· Provide relevant information demonstrating the
implementation and measuring the effectiveness of each Plan Element;
d.· Provide relevant information demonstrating the success of the preventive operation and maintenance activities;
e.
· Provide relevant information demonstrating update of plan procedures and activities, as appropriate, based on results of monitoring and performance evaluations;
f.Identification of SSO trends.

K. SSMP PROGRAM AUDITS YES LOCATED
WHERE?NO N/A COMMENTS
K1 a.Provide historical SSMP Program Audit Reports.

L. COMMUNICATION PROGRAM YES LOCATED
WHERE?NO N/A COMMENTS
L1 a.Provide the agency's Communication Program and evidence of its implementation.

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STAFF REPORT

HOLLISTER CITY COUNCIL
MEETING DATE: June 9, 2025
REPORT # Public Works-2025-39

AGENDA ITEM: A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF

HOLLISTER DECLARING CERTAIN EQUIPMENT AND VEHICLES AS SURPLUS

AND AUTHORIZING PUBLIC WORKS TO SEE TO ITS DISPOSAL

DEPARTMENT: Public Works
DEPARTMENT HEAD: William Via, Public Works Director
STAFF CONTACT: William Via, Public Works Director

RECOMMENDED ACTION: Adopt a resolution declaring certain equipment and vehicles as surplus and authorizing Public Works to see to its disposal.

DISCUSSION: From time to time, vehicles and equipment that are owned by the City have either outlived their useful life, are damaged beyond repair, or are no longer necessary or useful to City staff. When this happens, it is beneficial to the City to dispose of these items. Before they can be disposed of, the City Council must first declare the items as surplus and authorize their disposal. Once this is done, the City may dispose of them in any way for the common benefit.

The items identified by staff are:

1. A Police Ford Explorer that is unsalvageable due to the high repair costs associated with significant damage to the vehicle’s cabin, engine, and body.

2. A Waterblaster Stripe Hog pavement marking removal machine that was purchased in 2018 for removal of pavement markings that has never been used. This equipment is large, complex, requires training and regular use to operate, and is designed for regular use by large paving and pavement marking companies, not maintenance staff as the City employs. The very low hours (12) on this machine should relate to a fairly high resale value.

3. A John Deere Backhoe that was involved in an accident in 2018 and is unsalvageable due to extensive damage. The claim associated with the accident is fully resolved and closed.

A Memo of Understanding exists with GovDeals Inc. (Resolution NO. 2023-60) and Enterprise Fleet Management (Resolution No. 2024-171), so no further agreement is required in order to dispose of these items through online auction. A minimum bid will be required to ensure the City receives a fair and equitable price.

FISCAL IMPACT: All proceeds received from the disposal of these items will be returned to the Fund that made the original purchase (Funds 101, 601, and 620).

PREVIOUS COUNCIL OR COMMISSION ACTION: None

CEQA: This action does not constitute a project under the California Environmental Quality Act (CEQA) and review under CEQA is not required.

ATTACHMENTS:

1. Resolution

2. Surplus vehicle list

RESOLUTION NO. 2025-XX

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF HOLLISTER

DECLARING CERTAIN EQUIPMENT AND VEHICLES AS SURPLUS

AND AUTHORIZING PUBLIC WORKS TO SEE TO ITS DISPOSAL

WHEREAS, the City of Hollister owns certain equipment and vehicles (Property) that have outlived their useful life, are damaged beyond repair, or are not useful to City staff; and

WHEREAS, a city may purchase, lease, receive, hold, and enjoy real and personal property, and control and dispose of it for the common benefit (Cal. Gov't. Code §37350); and

WHEREAS, to dispose of the Property, it must first be declared as surplus; and

WHEREAS, staff have identified certain equipment and vehicles that are no longer useful to the City.

NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF HOLLISTER, that the City Council declares the Property listed below as surplus, and, for such surplus to be disposed of by Public Works in any way for the common benefit.

1. Police Ford Explorer VIN #1FM5K8AR2JGA46333

2. Waterblaster Stripe Hog VIN #FLT9002AM

3. John Deere Backhoe VIN #TO410GX899018

PASSED AND ADOPTED, by the City Council of the City of Hollister at a special meeting held on June 9, 2025, by the following vote:

AYES:

NOES:

ABSTAINED:

ABSENT:

Roxanne Stephens, Mayor

ATTEST: APPROVED AS TO FORM:

Lozano Smith Attorneys at Law

____
Jennifer Woodworth, MMC, City Clerk Mary F. Lerner, City Attorney

Resolution No. 2025-XX

I, Jennifer Woodworth, MMC, City Clerk of the City of Hollister, do hereby certify that the attached Resolution No. 2025-XX is an original resolution, or true and correct copy of a City resolution, duly adopted by the Council of the City of Hollister at a special meeting held on June 9, 2025, at which meeting a quorum was present.

IN WITNESS WHEREOF, I have hereunto set my hand and affixed the official seal of the City of Hollister on June 9, 2025.

Jennifer Woodworth, MMC
City Clerk of the City of Hollister

SURPLUS VEHICLE/EQUIPMENT LIST EXHIBIT [A] CITY OF HOLLISTER

Dept. Number Year Make Model License Vin Comments
1157 21834 2018 FORD EXPLORER 1543433 1FM5K8AR2JGA46333 WRECKED 5035 5035-30 2001 JOHN DEERE 410G BACKHOE TO410GX899018 WRECKED 5010 E1924 2019 WATERBLASTER SK2000 1449808 FLT9002AM SURPLUS

STAFF REPORT

HOLLISTER CITY COUNCIL
MEETING DATE: June 2, 2025
REPORT # City Manager-2025-34

AGENDA ITEM: STATUS OF VACANT POSITIONS AS REQUIRED BY AB 2561

DEPARTMENT: City Manager
DEPARTMENT HEAD: David Mirrione, City Manager
STAFF CONTACT: David Mirrione, City Manager

RECOMMENDED ACTION: Hold a public hearing and receive the report.

DISCUSSION:

California State Assembly Bill (AB) 2561 was approved on September 22, 2024, and added §3502.3 to the Government Code effective January 1, 2025. This law requires public agencies to present the status of their vacancies in a public hearing before their governing body at least once per fiscal year. The presentation must be made prior to the adoption of a final budget for the fiscal year.

The City’s various bargaining units have the following vacancy rates:

Bargaining Unit Number of
Budgeted
Positions
Number of
Vacant
Positions
Vacancy Rate
As of 6/9/25
Confidential 19 3 15.8%
Hollister Fire Fighter Union (HFFU) 47 4 8.5%
Hollister Police Officers Association (HPOA) 58 12 20.7% Mid-Management Association 15 4 26.7%
Service Employees International Union (SEIU) 62 8 12.9% Total City-wide 222 39 17.5%

If vacancies within a single bargaining unit meet or exceed 20% of authorized full-time positions in that bargaining unit, upon request of the recognized employee organization for that bargaining unit, the City must provide additional information during the public hearing, including the following: (1) the total number of vacancies; (2) the number of applicants; (3) the average time to fill positions; and (4) opportunities to improve compensation and working conditions for employees in the bargaining unit. As of June 9, 2025, there are two (2) represented bargaining units with a vacancy rate at or exceeding 20%. Therefore, the City has prepared for such additional reporting requirements.

AB 2561 also requires that during the hearing, the agency must identify any necessary changes to policies, procedures, and recruitment activities that may lead to hiring obstacles. Staff have not identified any necessary changes to policies and procedures that may present obstacles in the hiring process. The City continues t o take steps in support of recruitment and retention. There are currently 7 active recruitments for unfilled positions.

FISCAL IMPACT: N/A

PREVIOUS COUNCIL OR COMMISSION ACTION: N/A

CEQA: N/A

ATTACHMENTS: None.

Hollister City Council
June 9, 2025
Presented by: David Mirrione, City Manager
Vacancy Status
Report
(Assembly Bill 2561)
Public Hearing

What is AB 2561?
Assembly Bill 2561 requires local government agencies in California to publicly report on workforce vacancies, recruitment efforts, and retention challenges prior to budget adoption. If the vacancy rate in a bargaining unit is below 20% the requirement is to present the following information:

1.Information on job vacancies;

2.Recruitment and retention efforts; and

3.Any policies, procedures, and recruitment activities that may present obstacles in hiring.

Purpose:
●Increase transparency in public sector employment●Identify and address staffing gaps in critical services●Promote public awareness of recruitment and retention efforts

Additional Reporting Requirements
20% & Above
Additional reporting obligations may apply if the vacancy rate in a bargaining unit meets or exceeds 20%.

These requirements include:

1. The total number of job vacancies within the bargaining unit;

2. The total number of applicants for vacant positions within the bargaining unit;

3. The average number of days to complete the hiring process from when a position is posted; and

4. Opportunities to improve compensation and other working conditions.

Vacancy Rates by Bargaining Unit
(as of 6/9/2025)
Labor Organization Represented Classifications
Budgeted
FTE
Vacant
FTE
Vacancy
Rate
Confidential Professional, Paraprofessional, Technical, Support Staff in Confidential roles.19 3 15.8%
Hollister Fire Fighter Union (HFFU)Fire Battalion Chiefs, Fire Captains, Fire Engineers, Firefighters, Fire Inspectors & Deputy Fire Marshal.47 4 8.5% Hollister Police Officers Association (HPOA)Sworn Police Sergeants, Police Officers, Non-sworn Clerical, Records & Support Staff & Animal Control
Staff.
58 12 20.7%
Mid-Management Association Mid-managers, not including Public Safety Management.15 4 26.7%
Service Employees International Union (SEIU)Professional, Paraprofessional, Technical, Clerical/Support Staff, Maintenance positions.62 8 12.9% City Total: 222 Budgeted FTE; 39 Vacancies; Vacancy rate = 17.5%

Recruitment & Retention Efforts
Recruitment Efforts: ●All recruitments are open to the public, offering a broad and diverse candidate pool●Equivalency ratings utilized as needed to allow for flexibility based on City and Department need●Human Resources Staff actively participate in Career Fairs and Community Events to promote employment opportunities●Regular job postings on the City’s social media platforms and website●New recruitment software (NeoGov) implemented 7/2023 has improved efficiency for HR, applicants and hiring managers●Job-specific career boards are used for targeted advertising, often at no cost●Email blasts are sent to neighboring agencies, foundations and local law enforcement academies●Job interest cards notify subscribed users when positions of interest open●Customized job flyers highlighting details about the City, Department and/or Division●Pre-employment physicals removed for administrative roles to streamline onboarding●Sworn, Police Officer specific recruitment and retention bonus Retention Efforts: ●Competitive Compensation & Benefits●Education & Career Development offered (Tuition reimbursement, professional certification pay, etc.)●Special assignment opportunities to encourage skill development and growth●Flexibly staffed positions provide career path opportunities●Longevity Pay for long-term service●Market salary studies and adjustments when necessary●Exit interview survey sent to departing employees to enhance the experience for current and future employees *New hires/promotions since July 1, 2024: 18 FTE

Recruitment
Obstacles & Challenges
•Candidates not meeting minimum qualifications
•Non-responsiveness to testing or interview invitations •Voluntary candidate withdrawal from the recruitment process •Failure to pass required testing components
•Incompatibility with City/Department standards
•Failure to pass the pre-employment background check process Time to Fill Influenced By:
•Open/Continuous Recruitments (Police Officer Trainee opened 2/2024 & Police Officer Lateral, Academy Grad & Academy Attendee opened 8/2023) •Multi-step testing processes requiring external rater participation •Applicant availability to complete pre-employment background process •Time needed to negotiate hiring terms
•Resignation notice time
•Utilizing an active Eligibility List
•Academy Start Date (Police Officer Trainee New Hires)

Additional Reporting for 20% & Higher
(Represented Groups Only)
Hollister Police Officers Association Vacancy Rate: 20.7%

1.Number of vacancies: 12

2.Number of applicants (FY 24/25):
-Police Officer Trainee: 250 applicants (4 hired since 7/1/25) -Police Lateral, Academy Grad/Attendee: 89 applicants (0 hired since 7/1/25) -Police Sergeant: 11 applicants (1 promoted)
-Animal Control Officer: 74 applicants (in-progress)
-Multi Services Officer: 89 applicants (in-progress)

3.Average number of days to fill: 180+ days
Breakdown as follows:
-Average number of days open: open/continuous or 25 days -Average number of days for review and testing: open/continuous or 65 days -Average number of days for pre-employment process: open/continuous or 90 days The City continues to evaluate
opportunities to enhance
compensation and working conditions
to support recruitment and retention.

Examples include but are not limited
to:
•Continuing good faith bargaining
with represented units
•Conducting salary and
classification studies
•Exploring enhancements to
benefits packages
•Reviewing and updating specialty
incentive pays
•Investing in workplace
improvements and updated
equipment
•Update job classifications to bring
MQs to industry standard

Additional Reporting for 20% & Higher
(Represented Groups Only)
Mid-Management Vacancy Rate: 26.7%

1.Number of vacancies: 4

2.Number of applicants (FY 24/25):
-Associate Engineer: 9 applicants (1 hired)
-Senior Planner: 2 applicants (failed recruitment)

3.Average number of days to fill: 73.5 days
Breakdown as follows:
-Average number of days open: 25 days
-Average number of days for review and testing: 25 days -Average number of days for pre-employment process: 23.5 days The City continues to evaluate
opportunities to enhance
compensation and working conditions
to support recruitment and retention.

Examples include but are not limited
to:
•Continuing good faith bargaining
with represented units
•Conducting salary and
classification studies
•Exploring enhancements to
benefits packages
•Reviewing and updating specialty
incentive pays
•Investing in workplace
improvements and updated
equipment
•Update job classifications to bring
MQs to industry standard

Questions?

STAFF REPORT

HOLLISTER CITY COUNCIL
MEETING DATE: June 9, 2025
REPORT # Community Development-2025-32

AGENDA ITEM: DISCUSSION REGARDING A CANNABIS REGULATORY PERMIT FOR FAULTLINE MANUFACTURING AT 1785 SAN FELIPE ROAD

DEPARTMENT: Community Development
DEPARTMENT HEAD: Rod Powell, Assistant City Manager
STAFF CONTACT: Maria C Mendez, Cannabis Affairs Manager

RECOMMENDED ACTION: Review the request for renewal, and provide direction to staff to return at a later meeting to either approve or deny the Cannabis Regulatory Permit for Faultline Manufacturing for the 2025- 2026 term.

DISCUSSION:

On June 18, 2018, the City Council approved Resolution 2018-0156, granting Faultline Manufacturing a Cannabis Regulatory Permit to operate a cannabis manufacturing facility with the City of Hollister. Since the initial permit approval, Faultline diligently sought and received annual permit renewal from the City Council, but it most recent permit renewal expired on March 19, 2025, due to emerging code violations at its identified location and the City’s need to consult with the applicant, property owner, City Attorney, and other Departments and Divisions on determining a viable path forward for obtaining a desired renewal. Additionally, to date and over the course of several annual permit renewals, Faultline Manufacturing has yet to fully improve its permitted site to enable it to become an operational, revenue generating cannabis business.

There are currently no limitations as to the number of manufacturing cannabis regulatory permits. Pursuant to Section 5.42.050 of the Hollister Municipal Code (HMC), all cannabis regulatory permits are subject to renewal by the City Coun cil. The City Council may approve or deny approval of a regulatory permit upon making any of the findings as required under HMC, § 5.42.070 (A).

Staff Analysis and Findings
In evaluating the proposed renewal, the City's ordinance requires the City Council to make specific findings when considering the denial of a Cannabis Regulatory Permit application. Per prior direction from Council, staff have consulted with various City Departments and Divisions and the following potential findings have been identified for the Council's consideration:

 Until its recent expiration, Faultline had possessed its current Cannabis Regulatory Permit since the inception of the City’s Cannabis Program in 2018.

Although it has diligently obtained annual renewals of the permit it has yet to achieve an operational, revenue generating status. In this regard, Faultline’s continued non-operation has correspondingly resulted in no associated revenues for the City.
 Faultline’s current location will be shared with two other cannabis regulatory permit

holders, a proposed dispensary owned by Monterey Bay Alternative Medicine Hollister Inc. and a cultivation operation proposed by L Plus L LLC. The owner of the property has expressed an intent to obtain necessary approvals from the City to create multiple units from the existing structures, but has yet to submit a complete project proposal and application to allow for Planning Commission consideration.
 Faultline’s current location at 1785 San Felipe Road remains largely unimproved and is currently subject to multiple code violations related to unpermitted construction, specifically:
o Violation of Section 105.1 of the California Building Code (CBC): This section mandates that a valid permit is required for any construction, alteration, or repair work.
o Violation of Section 8.32.060 of the Hollister Municipal Code: This section prohibits unpermitted or non-code-compliant activities. o Violation of Section 5.42.070(a)(4) of the Hollister Municipal Code: This section stipulates that a cannabis facility or its proposed location shall not be in violation of any building code.

Approval Considerations / Conditions of Approval:

Should the Council move to renew Faultline Manufacturing regulatory permit application, staff are requesting that the Council consider the incorporation of conditions of approval.

Recommended conditions of approval include, but are not limited to, the following:

 Operations of the permitted manufacturing facility shall commence within one (1) year of the date of Council approval of the Cannabis Regulatory Permit renewal.  All existing code violations at the new location of 1785 San Felipe Road shall be brought into compliance with provisions of both the City of Hollister Municipal Code and California Building Code no later than December 4, 2025.  Approval of the Cannabis Regulatory Permit shall be revocable for cause in accordance with Section 5.42.120 of the Hollister Municipal Code.  Any applicable land use and/or construction-related activities or tenant improvements to the property shall adhere to the applicable requirements set forth in both the City of Hollister Municipal Code and California Building Code.  All fees and taxes associated with operations of the permitted dispensary shall be paid in full and on time as prescribed by the City of Hollister and the State of California.

In consideration of the above information and anticipated discussion, it is staff’s intent to first seek Council direction to approve or deny Faultline Manufacturing’s application based upon findings and return with a corresponding final resolution for consent consideration at its June 16, 2025, regular meeting.

FISCAL IMPACT:

Faultline Manufacturing remains non-operational since its initial permit approval in 2018 resulting in no associated revenues for the City of Hollister.

PREVIOUS COUNCIL OR COMMISSION ACTION:

The City Council last considered and renewed Faultline Manufacturing’s regulatory permit on February 5th, 2024 (Resolution 2024-06).

CEQA: Categorical Exemption – Existing Facilities (Class 1)

The project is exempt from the California Environmental Quality Act (CEQA) pursuant to Section 15301, Class 1 – Existing Facilities. The project involves the renewal of a regulatory permit for an existing business relocating to a previously developed commercial site with no expansion of use or significant alterations. The proposed activity does not involve any expansion of the existing or former use and will not result in any significant environmental impacts.

ATTACHMENTS:

Regulatory Permit Application
Photo 1 – 1785 San Felipe Road
Photo 2 – 1785 San Felipe Road
Photo 3 – 1785 San Felipe Road

STAFF REPORT

HOLLISTER CITY COUNCIL
MEETING DATE: June 9, 2025
REPORT # 2025-38

AGENDA ITEM: DISCUSSION REGARDING A CANNABIS REGULATORY PERMIT FOR HIGHER LEVEL OF CARE AT 1802 SHELTON DRIVE

DEPARTMENT: Community Development
DEPARTMENT HEAD: Rod Powell, Assistant City Manager
STAFF CONTACT: Maria C Mendez, Cannabis Affairs Manager

RECOMMENDED ACTION: Review the request for renewal, and provide direction to staff to return at a later meeting to either approve or deny the Cannabis Regulatory Permit for Higher Level of Care Hollister for the 2025 - 2026 term

DISCUSSION:

Higher Level of Care Hollister currently holds one of only two cannabis dispensary permits authorized by the City of Hollister, making it one of just two dispensaries legally permitted and currently the only operable, revenue generating dispensary within the City of Hollister.

On March 18, 2019, the City Council approved Resolution No. 2019-58, granting Higher Level of Care Hollister a Cannabis Regulatory Permit to operate a cannabis retail dispensary within the City of Hollister. Since the initial permit approval, Higher Level of Care has diligently sought and received annual renewal of its permit from the City Council.

Pursuant to Section 5.42.050 of the Hollister Municipal Code (HMC), all cannabis regulatory permits are subject to renewal by the City Council. The current permit is scheduled to expire on July 25, 2025.

Staff Analysis and Findings

In accordance with Hollister Municipal Code § 5.42.070(A), the City Council may reject a renewal application if certain findings are met. In considering the proposed renewal, staff have consulted with various Departments and Divisions and received external communication and perspective resulting in the identification of on e potential finding relative to financial non-compliance for Council consideration.

More specifically, pursuant to HMC § 5.42.080(F), the "annual operating fee”, which covers the City’s cost of administering and enforcing this chapter , is due in four equal quarterly installments. These payments are due on April 30, July 31, October 31, and January 31, beginning from the date the City issues a regulatory permit.

Within the 2024-2025 operational period, Higher Level of Care has failed to make timely quarterly annual operating fee payments as required by the City’s code. To resolve this delinquency, Higher Level sought and received a payment plan arrangement for its outstanding cannabis business tax liabilities totaling $232,875.37 for the third and fourth quarters of 2024. Although a complying initial $50,000 payment was made shortly after

approval of the repayment plan, none of the remaining $25,000 per week payments have been made and a current remaining balance of $182,875.37 remains outstanding.

More recently, staff have also been notified that Higher Level of Care Hollister has entered receivership. Staff have had an opportunity to discuss Higher Level’s current financial non-compliance and its potential negative impact on the permit renewal with the appointed receiver.

As of now, Higher Level’s total outstanding balance to the City of Hollister is $275,209.32.

Approval Considerations / Conditions of Approval (if approved):

Should the City Council choose to approve Higher Level’s permit renewal, staff recommend the incorporation of the following conditions of approval:

Should the Council move to approve Higher Level’s permit renewal application, staff recommend that the Council consider the incorporation of conditions of approval.

Recommended conditions of approval include, but are not limited to, the following:

 All fees and taxes comprising the delinquent balance due of $275,209.23 shall be paid in full prior to the expiration date of the current permit on July 25, 2025.  All fees and taxes associated with operations of the permitted dispensary shall be paid in full and on time as prescribed by the City of Hollister and the State of California.
 Approval of the Cannabis Regulatory Permit shall be revocable for cause in accordance with Section 5.42.120 of the Hollister Municipal Code.

In consideration of the above information and anticipated discussion, it is staff’s intent to first seek Council direction to approve or deny Higher Level of Care’s renewal application based upon findings and return with a corresponding final resolution for consent consideration at the June 16, 2025, regular meeting.

FISCAL IMPACT: Higher Level of Care Hollister currently owes the City a total of $275,209.23 in outstanding cannabis business tax liabilities and regulatory fees. This amount includes unpaid balances from the third and fourth quarters of 2024, as well as the first quarter of 2025. These funds are intended to offset the City’s costs associated with administering and enforcing its cannabis regulatory program.

Non-payment of these obligations directly impacts the City’s General Fund by reducing expected revenue from cannabis-related activities. If the permit is renewed without full repayment, it may set a precedent for non-compliance and further strain City resources.

Conversely, requiring full payment prior to renewal would recover costs already incurred by the City.

PREVIOUS COUNCIL OR COMMISSION ACTION: The City Council last considered and renewed Higher Level of Care Hollister regulatory permit at its May 21, 2024, meeting. (Resolution 2024-71).

CEQA: Categorical Exemption – Existing Facilities (Class 1)

The project is exempt from the California Environmental Quality Act (CEQA) pursuant to Section 15301, Class 1 – Existing Facilities. The project involves the renewal of a regulatory permit for an existing business relocating to a previously developed commercial site with no expansion of use or significant alterations. The proposed activity does not involve any expansion of the existing or former use and will not result in any significant environmental impacts.

ATTACHMENTS:

Regulatory Permit Application