Switzer, Donna
From: Fikes, Cathy
Sent: Friday, January 28, 2022 1:30 PM
To: Agenda Alerts
Subject: FW: Pacific Airshow Refunds
Attachments: 20211003 Pacific Airshow Cancellation Update.pdf; 20211003 UPDATE_ Sunday's Airshow has been CANCELLED.pdf; 20211006- Pacific Airshow Ticket Update.pdf; 20220115_Re_ Pacific Airshow Ticket Update.pdf
From: [email protected] < [email protected]> Sent: Monday, January 24, 2022 11:17 AM
To: CITY COUNCIL <city. [email protected]>
Subject: Pacific Airshow Refunds
Dear Huntington Beach City Council,
I write to you today to discuss a matter related to the tragic oil spill that occurred last October. While the oil spill was indeed a tragedy, I believe another matter is exacerbating the situation that is tarnishing the reputation of the City of Huntington Beach.
As far as I am aware, there is nothing being done to provide refunds to those who purchased tickets for October 3rd to the Pacific Airshow. Looking at the social media feeds for the event, there are a lot of angry ticket holders who have been left in the dark and the event organizer has refused to respond.
I have attempted to contact the organizer several times via multiple channels without any success. Despite the organizer sending out a message on October 6th that they are working on our behalf to "do the right thing", there has been zero communication since on the progress nor any updates about a refund.
Attached and below are my attempts at reaching out as well as a timeline of events:
October 3rd - Cancellation Notice
October 3rd - Cancellation Update
October 10th - Pacific Airshow Ticket Update
November 3rd - I reached out, no response.
November 7th - I again reached out via email and phone, no response November 14th - I again reached out, no response
January 15th, 2022 - Last time reaching out again without a response.
I strongly urge the council to contact the organizer and have them issue prompt refunds to all ticket holders who were not able to attend the October 3rd event or at the very least, issue a statement.
While I'm sure the airshow is a banner event for the city, the inaction from the organizer should make the council think twice about working with them again for future events.
Thank you,
Brian Smith SUPPLEMENTAL
COMMUNICATION
Brian Smith 2/1/22
[email protected] Meeting Date:
3(22-095)
Agenda Item No.e
closed sessin
1 1/13/22,3:07 PM Yahoo Mail - Pacific Airshow Cancellation Update Pacific Airshow Cancellation Update
From: Pacific Airshow ([email protected])
To: [email protected]
Date: Sunday, October 3, 2021, 04:26 PM PDT
View this email in your browser
PACIFIC AIRSHOW
HUNTINGTON BEACH • CA • USA
Huntington Beach
Officials Cancel Oct. 3
Pacific Airshow
Citing Oil Spill
(Huntington Beach, CA) Oct. 3, 2021 - The City of Huntington Beach has cancelled today's airshow citing an oil spill impacting coastal Orange County.
This year marked Pacific Airshow's triumphant return after the 2020 pandemic. With all three North American jet teams - the U.S. Navy Blue Angels, the Canadian Forces Snowbirds and the U.S. Air Force Thunderbirds - performing in the same show for the first time in 20 years, Pacific Airshow assembled the largest line up of military and civilian performers of any airshow in U.S. history. The city's public safety officials confirmed that 1/2
1/13/22,3:07 PM Yahoo Mail - Pacific Airshow Cancellation Update
1.5 million people saw the show from Huntington Beach on Saturday alone, breaking every event attendance record in the city's history.
"We recognize that today's cancellation devastates our loyal fans and supporters of all ages. We share in that devastation," said Kevin Elliott, Airshow Director of Pacific Airshow. "Our team has worked tirelessly to put on the best airshow in U.S. history for our fans and our community. I think everyone understands that this cancellation was completely beyond our control. We were all set for another record-breaking day when the call came in."
Pacific Airshow partnered with Hulu to broadcast Saturday's show live to millions of Americans. The six-hour broadcast of the entire show is available now to watch on streaming online here for Hulu subscribers and you can start a free 7-day Hulu trial here. "Our team is working through the challenges this cancellation presents and we will have more information soon. We appreciate the outpouring of support from the community and our fans," added Elliott.
For information about the U.S. Coast Guard and City of Huntington Beach efforts regarding the oil spill, please visit the city website at www.huntingtonbeachca.gov.
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Copyright © 2021, All rights reserved.
Pacific Airshow®
5252 Bolsa Avenue
Huntington Beach, CA 92649
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1/13/22,3:05 PM Yahoo Mail - UPDATE: Sunday's Airshow has been CANCELLED UPDATE: Sunday's Airshow has been CANCELLED
From: Pacific Airshow ([email protected])
To: [email protected]
Date: Sunday, October 3, 2021, 07:38 AM PDT
View this email in your browser
PACIFIC AIRSHOW
HUNTINGTON BEACH •CA • USA
SUNDAY AIRSHOW CANCELLED
Due to an oil leak off of our coast, the City of Huntington Beach has made the decision to cancel the final day of the 2021 Pacific Airshow scheduled for Sunday, Oct 3rd.
An additional statement will be made once more information becomes available.
Signs have been posted at the beach and the parking lots are closed. We respectfully request that you not come to the beach. In the meantime, we ask that all Pacific Airshow patrons pass along news of the cancellation to their family and friends.
Thank you for your support.
Copyright © 2021, All rights reserved.
Pacific Airshow®.
5252 Bolsa Avenue
1/2
1/13/22, 3:05 PM Yahoo Mail - UPDATE: Sunday's Airshow has been CANCELLED Huntington Beach, CA 92649
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1/13/22,3:07 PM Yahoo Mail - Pacific Airshow Ticket Update Pacific Airshow Ticket Update
From: Pacific Airshow ([email protected])
To: [email protected]
Date: Wednesday, October 6, 2021, 05:14 PM PDT
View this email in your browser
PACIFIC AIRSHOW
HUNTINGTON BEACH •CA • USA
Dear Pacific Airshow patrons:
We appreciate your patience as we work through the challenges presented by Sunday's cancellation. As you are aware, the City of Huntington Beach made the decision to cancel Sunday's edition of Pacific Airshow due to an oil spill off of the coast. This decision came as a shock to the entire team here at Pacific Airshow as we were ready to put on another record breaking day.
Many of you have reached out regarding your tickets and what we're planning to do to make things right. At this time, we want you to know that we are trying to determine who is the responsible party for this disaster and ultimately work on your behalf to do the right thing. We want to be direct in stating that we do not have a resolution or a timeline on a resolution worked out just yet.
Please bear with us as we work through the details of who will bear responsibility for this unfortunate situation. As soon as we have more information to share or an update on what you can expect regarding your tickets, we will pass the information along.
Best,
Kevin Elliott
Airshow Director
1/2
1/13/22,3:07 PM Yahoo Mail - Pacific Airshow Ticket Update Copyright © 2021, All rights reserved.
Pacific Airshow®
5252 Bolsa Avenue
Huntington Beach, CA 92649
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1/24/22, 11:08 AM Yahoo Mail - Re: Pacific Airshow Ticket Update Re: Pacific Airshow Ticket Update
From: [email protected] ([email protected]) To: [email protected]; [email protected] Date: Saturday, January 15, 2022, 08:38 AM PST
Hi Kevin,
I wanted to follow up again to see if and when you believe those who purchased tickets for the cancelled airshow on Sunday, October 3rd would receive a refund.
I purchased 4 tickets with a total cost of $107.19. There has been no update since your last communication on October 6th, 2021 and looking at various social media feeds, many people are wondering what's going on. In your message below, you mention that you're working "on your behalf to do the right thing" and the right thing in this case would be to issue a prompt refund to all those patrons who were not able to attend.
I look forward to your response.
Thank you,
Brian
Brian Smith
[email protected]
On Sunday, November 14, 2021, 10:27:34 PM PST, Brian Smith <[email protected]> wrote:
Hi There,
I've tried reaching out several times without any response re: a refund. Can you please advise? If I don't receive a response, unfortunately l'll have to file a complaint and have the charge reversed with my credit card company.
Thank you,
Brian
--
Brian Smith
On Nov 7, 2021, at 5:51 PM, Brian Smith <[email protected]> wrote:
Hi Kevin,
I'm following up again on the below request for a refund since the show was cancelled.
Thank you,
Brian
--
1/3
1/24/22, 11:08 AM Yahoo Mail - Re: Pacific Airshow Ticket Update Brian Smith
[email protected]
On Nov 3, 2021, at 11:56 AM, [email protected] wrote:
Hi There,
I wanted to follow up re: a refund as we were not able to attend Sunday's airshow due to the cancellation. Do you know how/when we can receive a refund for our tickets?
Thank you,
Brian
------------_-
Brian Smith
[email protected]
On Wednesday, October 6, 2021,05:14:56 PM PDT, Pacific Airshow <[email protected]> wrote:
View this email in your browser
PACIFIC AIRSHOW
HUNTINGTON BEACH •CA • USA
Dear Pacific Airshow patrons:
We appreciate your patience as we work through the challenges presented by Sunday's cancellation. As you are aware, the City of Huntington Beach made the decision to cancel Sunday's edition of Pacific Airshow due to an oil spill off of the coast. This decision came as a shock to the entire team here at Pacific Airshow as we were ready to put on another record breaking day.
Many of you have reached out regarding your tickets and what we're planning to do to make things right. At this time, we want you to know that we are trying to determine who is the responsible party for this disaster and ultimately work on your behalf to do the right thing. We want to be direct in stating that we do not have a resolution or a timeline on a resolution worked out just yet.
Please bear with us as we work through the details of who will bear responsibility for this unfortunate situation. As soon as we have more information to share or an update on what 213
1/24/22, 11:08 AM Yahoo Mail - Re: Pacific Airshow Ticket Update you can expect regarding your tickets, we will pass the information along.
Best,
Kevin Elliott
Airshow Director
Copyright © 2021, All rights reserved.
Pacific Airshow®:
5252 Bolsa Avenue
Huntington Beach, CA 92649
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Switzer, Donna
From: Fikes, Cathy
Sent: Friday, January 28, 2022 1:43 PM
To: Agenda Alerts
Subject: The Path Proposal
From: Gary Tarkington <[email protected]>
Sent: Monday, January 24, 2022 8:56 AM
To: CITY COUNCIL <[email protected]>
Subject: The Path Proposal
Importance: High
Rather than focusing on the downsides to the residents in the area, which is a rather small finite group, I encourage you and everyone to focus on the paths already in existence, and the huge costs of this proposed project in terms of environmental feasibility, creating a path and then all the maintenance and security costs. If the city council members see what a liability it would actually be, they'll gladly ditch it. If it's about trying to secure their favoritism for the residents of the area, they may cling to the concept. Tell them some (much more worthy) uses of the money they'll save by not moving forward with the project. (Bad enough they already wasted money on it at all.)
Huntington Beach City Council,
This is in regards to the proposed "path" you have proposed. This is an awful idea on many levels. For right now I will concentrate on a very specific one. This is the outlandish cost of such an undertaking. There is environmental feasibility, the creation of a path and it's cost, AND the upkeep/patrolling. This could be a huge LIBALITY for Huntington Beach!
This is a horrible idea on so many levels and should be discarded now! Thank you.
Ann Tarkington
Huntington Beach
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