Observations and
Initiatives of the City of
Huntington Beach
FIRST 100
DAYS
Observations about HB
Forward Facing
Foundations & Aspirations
Questions & Comments
Agenda
2 OBSERVATIONS
ABOUT HB
A glimpse of HB as a
community and an
organization
3 A community of people
who are passionate about
HB as their home, from its
diverse neighborhoods,
parks, and schools to its
quality of life.
is…
4 culture is rooted in its natural resources, such as its coastal climate, ocean, beaches, wetlands, lakes, vast
skies, trails, and parkland.
5 and surfing are
synonymous.
6 values its recreational facilitiessuch as parks, libraries, sports fields, community centers and civic infrastructure. 7 is where volunteerism is alive and well. Residents are active and give their time and resources tosupport one
another in many different ways.
8 is a proud and
patriotic
community.
9 is creative and expressive.
10 is beautiful.
11 Local
businesses
mean much
to many
12 MORE FIRE DEPARTMENT PHOTOS
appreciates its
public safety.
13 is a world-wide brand led by community members
who welcome visitors from aroundthe globe.
14 has a unique municipal
organization that serves
the people of HB through
ten elected leaders: a 7-
member City Council, a
City Attorney, a City Clerk,
and a City Treasurer.
The City Manager is
appointed by the City
Council and works
collaboratively with the
three elected Charter
Officers.
15 has a team of public servants second to none –
dedicated to HB’s quality of life.
16 has an operational
Executive Leadership
Team aligned to serve
the public interest
through good
governance, dedicated
to HB’s quality of life,
and committed to City
Council policy.”
17 FORWARD
FACING
Guided by Key Principles
18 1. One Team: Working together to serve the people
of Huntington Beach exceptionally to inspire
pride in our community.
2. One Focus: To stay fanatical about achieving
municipal excellence by being active caretakers of
our unique, people-centric HB culture.
3. One Goal: To ensure that HB continually
improves its standing as a premier coastal
community as measured through the health of
our people, our organization, our infrastructure,
and our community.
Core Values: Humility, Exceptionality, Social
Awareness, Passion, Teamwork, and Integrity
OneHB Mission
19 Our Commitment to HB:
Accountability
1. We will carry out the responsibilities under the Council- Manager form of government as articulated in the HB Charter and Municipal Code.
2. We will stay grounded in a source of authority for every action. If one doesn't exist, we will bring a request for that source to City Council.
3. We will use best practices that are rooted in procedures proven to be effective and beneficial. Where practices and systems do not work, we will change course.
4. We will place the triple bottom line approach of sustainability – HB's environment, people, and economy – as the authentic and central platform to uphold and advance Huntington
Beach's sense of community and quality of life.
20 Our Commitment to HB:
Transparency
1. We will regularly and publicly assess the City's operational and financial performance. We will implement steps to
continuously improve our operations.
2. Increased knowledge is paramount to earning public
trust. We will continuously expand access to public
information and welcome the community's involvement
in municipal affairs.
3. Individuals affected by City decisions have the right to know about the process that led to them and their impacts. We will prepare comprehensive Requests for Council Action
(RCA) and records with transparency at the top of mind.
4. We will increase the visibility of programs, services, Boards, Committees and Commissions as opportunities for
community participation and public information.
21 Our Commitment to HB:
Responsiveness
1. We will commit to continuous all-hands training to
provide exceptional customer service for the benefit of the public we serve.
2. We will be responsive to HB customers’ needs, ensuring respectful and responsible communication and
assistance
3. We will diversify our communication efforts, so
HB residents can access City information, share input,
and receive the services they need.
4. We will celebrate our successes together as OneHB,
recognizing that teamwork and engaged, happy
employees drive the success of the HB organization.
22 Our Commitment to HB:
1. We will work shoulder-to-shoulder in partnership with our fellow HB Charter Officers and their respective teams.
2. Across the City organization, we will faithfully promote continuous learning, high performance, and financial
responsibility to maximize the value of services provided to HB taxpayers, residents, and businesses.
3. We will achieve mindsets and know-how, as well
as implement systems and technologies, to streamline
and improve the HB customer service experience and
address problems effectively.
4. We will establish and expand partnerships with local stakeholders to share knowledge and resources and
encourage participation.
Effective & Efficient
23 Our Commitment to HB:
1. We will serve all residents, visitors and businesses with an open-mind to understand their needs and perspectives;
support a sense of welcoming and belonging; facilitate
independent pursuits; and enhance quality of life.
2. We respect the diverse viewpoints in our community,
which contribute to our collective strength and inform the decisions made by the City Council to benefit the
community – as a whole.
3. We will ensure City workplaces do not tolerate harassment and discrimination, allowing HB employees and visitors
to be at their best and provide and experience the finest public service.
4. We will approach the work we do that directly affects the HB community with the goal of developing shared
ownership of related decisions with the community.
Diversity, Equity & Inclusivity
24 Our Commitment to HB:
Engagement &
Consensus Building
1. We value the equitable delivery of services and
programs in HB and will foster a City culture that
maximizes communications with all and facilitates
inclusive civic engagement.
2. We understand that change is ever-present.
Continuous, meaningful community engagement will
provide a platform for community members
to influence these changes.
3. We will invest in training, resources, and tools to
build the public participation capacity of the
HB community and will carry out community
processes that establish relationships and build trust
with the people we serve.
25 FOUNDATIONS &
ASPIRATIONS
Implementation Efforts
26 OneHB will implement:
Accountability
27 1. Continuous references to Sources of
Authority for all decisions
2. 4-Year Cycle of Performance & Financial
Audits of every department and office
3. Annual Financial Health Indicators Report
to the Finance Commission and City Council
4. Updated operating systems based on
today's best practices:
• Management Systems
• Administrative Regulations
• Purchasing & Procurement Policies
27 OneHB will implement:
Transparency
1. A presentation of Sunshine Ordinance options to the City Council, allowing the public more time to review agenda items before meetings
2. Annual report of the State of the City
3. Streamlined records management, records centralization, and CPRA processes
4. Alternating Biennial Quality of Life Surveys
• A custom HB-focused statistically valid survey to understand how residents feel about locally important services and issues • A standardized survey benchmarked against other CA and US cities
5. Comprehensive and publicly available databases that track our progress on major initiatives and measure their
efficacy. 28
Responsiveness
OneHB will implement:
1. Comprehensive 311 system – One Call/App for all
HB service requests and inquiries with feedback
loop to customer
2. Office of Communications – Focused on full-
service communications for the benefit of HB
residents and businesses
3. Citywide Customer Service Training & Refinement
of customer facing processes to elevate HB
service to world class levels – incl. One Stop Shop
4. Continued pursuit in partnership with VisitHB and
others of HB as an Olympic Village for one or
more sports for the LA2028 Olympics
29 OneHB will implement:
Effective & Efficient
1. Updated City Council Manual that articulates City
Council's desired procedures and rules for the
conduct of its business, as well as a refreshed City
Council onboarding process.
2. Strengthened City leadership team and structure for
performance and succession planning and strategic
HB organizational growth to match priorities.
3. A centralized Real Property Services function as well as a City Council-approved leasing policy for HB
owned property.
4. Expanded outreach and engagement with HB
businesses through existing resources and processes.
30 OneHB will implement:
Diversity, Equity & Inclusivity
1. Regular "town halls" and community conversations
distributed throughout HB in coordination with the
City Council, City directors and deputy directors
2. Expanded and improved coordinated HB homeless
solutions and behavioral health programs and
Healing Center in conjunction with non-profit, faith-
based, and public agencies
3. HB Respectful Workplace Policy for all who
engage and conduct business with the City
4. Accessible HB to understand and implement ADA
assessment of facilities citywide and increase access
for all to HB's innumerable natural assets
31 1. HB Community Engagement Policy & Toolkit
developed with the community
2. New HB City website that is user-friendly and
ADA compliant
3. Increased utility of Granicus features for
expanded HB community access to information
pertaining to public meetings (e.g., E-comment)
4. Community engagement training for staff in all
HB departments to ensure community-based
approaches in City processes and programs
Engagement &
Consensus Building
OneHB will implement:
32 1. 2023 Strategic Planning with City Council
2. Main Street streetscape improvements and other
Downtown strategies
3. 2023 City Council Legislative Platform and aligned State and Federal Legislative Affairs program
4. HB tourism/special event initiatives, new special event permitting process for large scale events, and Citywide Wayfinding Signs, with Visit HB
5. HB Sustainability Master Plan
6. Oak View Streetscape improvements and Community
Center and Library plans
7. Community-based HB Sign Ordinance and
Zoning Ordinance updates
8. HB Economy & Local Business Development Strategy
9. Community-based HB Infrastructure Report Card
10. HB Citywide Mobility Plan, including E-bike safety
OneHB will implement:
Major Initiatives
33 GRATITUDE
34 QUESTIONS
AND
COMMENTS
35