January 16, 2024
Progress Update #1
LEADING UP TO TODAY
June 8, 2023
Council developed goals &
strategies for the Strategic
Plan
October 3, 2023
Council adopted Resolution
No. 2023-46 to approve the
Strategic Plan
MOVING FORWARD
Staff will present biannual
progress updates in January
and July to ensure:
• Transparency and accountability
• Opportunities for City Council to provide feedback
and recommend amendments to align with current
resources and policies
Background
2Strategic Plan Progress Update #1
OVERVIEW 2
Overarching
Goals
8 Strategies
23 Tasks
99 Milestones or
Key Performance
Indicators (KPIs)
70+
Vision
1 “Committed to Responsive
and Exceptional Public
Service to All.”
Strategic Plan Progress Update #1 3
4 of the Plan is Complete
32%
In Progress
47%
Upcoming
20%
On Hold
2%
Overall Progress as of January 2024
Strategic Plan Progress Update #1
5 Accomplishments
• Mayor’s Economic Development
(ED) Summit in Oct. 2023
• Scope of work to update the 2017
Economic Development Strategy.
Completed
75%
In Progress 25%
Upcoming--
On Hold--
Goal 1: Economic Development
FY 24-25 Projects Sample KPIs
• Update the 2017 Economic
Development Strategy (Q3/2024)
• Number of business visits and
engagements.
• Additional KPIs will be set after the
ED Strategy is updated.
Strategic Plan Progress Update #1
6 Upcoming--
1 Task Placed
On Hold
20%
Goal 2: Fiscal Sustainability
Strategic Plan Progress Update #1
Coming Soon
• Updated Master Fee Study (in Q2
2024)
FY 24-25 Projects Sample KPIs
• Grant application and
management program
• Real estate program to centralize,
evaluate, and manage City leases
uniformly
• Total valuation of outside funds
received
• Updated master fee schedule (yes/no)
• Additional KPIs will be set after
projects in progress are completed.
In Progress
80%
Completed--
7 Accomplishments
• Citywide Customer Service Training
• Restructured Boards, Committees,
and Commissions
• New 3rd party admin to manage
workers’ compensation claims
Completed
40%
In Progress 44%
Upcoming12%
1 Task Placed
On Hold
4%
Goal 3: High Performing Organization
FY 24-25 Projects Sample KPIs
• Streamline HB (aka One Stop Shop)
• Managed hiring
• Customer satisfaction survey
• New Learning Management System
• New online employee performance
evaluation system
• Customer satisfaction survey ratings
• # of employee trainings
• Biennial quality of life survey results
• Continue to track established plan
check turnaround times
• Managed hiring and efficiency savings
Strategic Plan Progress Update #1
8 Accomplishments
• HB Cares Volunteer Program
• Network of community-based
organizations to provide additional
resources for the homeless
Completed
50%
In Progress 38%
Upcoming12%
On Hold--
Goal 4: Homelessness
FY 24-25 Projects Sample KPIs
• Continue working with Jamboree to
develop the Pathways Project;
identify funding sources to build and
operate thru Q3/2027
• # of HB Cares volunteers
• # of community-based organizations
• # of Navigation Center clients
housed
• Biennial homeless count
Strategic Plan Progress Update #1
9 Accomplishments
Completed
75%
In Progress 25%
Upcoming--
On Hold--
Goal 5: Housing
Coming Soon Sample KPIs
• 2023-24 Legislative Platform
(Q1/2024)
• Completed Legislative Platform
(yes/no)
• # and status of policy positions
taken related to housing, local
control, etc.
Strategic Plan Progress Update #1
• Continuous monitoring of State and
Federal legislation affecting HB
• Ongoing participation in regional
agency efforts re: housing policy
• Continuously assist City Council on
approved H-Items re: local control
10 Coming Soon
In Progress
57% Completed--
Upcoming43%
On Hold--
Goal 6: Infrastructure Investment
FY 24-25 Projects Sample KPIs
• Complete the design and conduct
environmental review for World
Class Beach Restrooms
• Explore additional sports and
concert venues
• Fiber Master Plan
• Track improvements made under
each Master Plan
• # of City buildings inventoried and
assessed
• # of additional sports/concert
venues, attendees, specific events
Strategic Plan Progress Update #1
• Completion of 4 Master Plans and
the Infrastructure Report Card
(Q2/2024)
11 Accomplishments
Completed
34%
In Progress 41%
Upcoming25%
On Hold--
Goal 7: Public Engagement
FY 24-25 Projects Sample KPIs
• Centralized online communication
hub for City services and info
• HBTV studio buildout and greater
video content
• Standardized City templates
• Social media engagements and
impressions
• # of community outreach events
• # of unique visits to the City website
• KPIs for centralized online hub to be
determined after it is implemented
Strategic Plan Progress Update #1
• Citywide Branding Guide
• Expanded outreach - Town Halls,
Mayor’s Spotlight, digital content
• Citywide event calendar
• Hired Multimedia Coordinator and
Graphic Designer
• Coming soon: New City website
(Q1/2024)
12 Completed
Completed
11%
In Progress 65%
Upcoming24%
On Hold--
Goal 8: Public Safety
FY 24-25 Projects Sample KPIs
• Continue developing a community-
wide risk reduction strategy to
minimize incidents and optimize
emergency response
• Emergency pre-plan program and
preparedness plan
• Interdepartmental opioid prevention
program
• Monthly calls for service
• Attaining specific industry training
and certifications
• # of Life safety and fire permit
inspections completed
• # of Fire Explorers enrolled
• # of CERT and RACES volunteers
Strategic Plan Progress Update #1
• Developed new intern program in
Community Risk Reduction
Program; 6 interns in training
• Realigned inspection assignments
to improve departmental efficiencies
and community service
Strategic Plan Progress Update #1 13
FY 2024-25 Projects – Upcoming Funding Needs
• One Stop Shop (Q2/2025)
• World Class Beach Restrooms - Pre-construction only (Q4/2024) • Election Costs Related to Measure C (Q4/2024)
• World Class Beach Restrooms
• Potential Charter amendment to Measure C Guidelines
• Facilities Condition Assessment - Initial phase (Q3/2025) • Fiber Master Plan (Q3/2025)
• Centralized Online Communication Hub – Initial phase (Q3/2024) • Real Time Crime Center – Operations
Strategic Plan Progress Update #1 14
Recommendation
• Receive and file the 2023-27 Strategic Plan - Progress Update #1