July 16, 2024
City Manager’s Office
Biannual Progress
Update #2
TIMELINE
October 3, 2023
City Council approved the
FY 2023-2027 Strategic
Plan
January 16, 2024
First Biannual Update to
City Council
MOVING FORWARD
Staff will present biannual
progress updates in January
and July to ensure:
• Transparency and accountability
• Alignment with current resources and policies
• Regular opportunities for City Council to
provide
feedback and recommend amendments
Background
2Strategic Plan Progress Update #2
OVERVIEW 2
Overarching
Goals
8 Strategies
23 Tasks
98 Key Performance
Indicators (KPIs)
73 Vision
1 “Committed to Responsive
and Exceptional Public
Service to All.”
Strategic Plan Progress Update #2 3
Strategic Plan Progress Update #2 4
Completed
41%
In Progress
43%
Upcoming
14%
On Hold
2%
Overall Progress as of June 2024
Strategic Plan Progress Update #2 5
Accomplishments
Completed an updated
Economic Development
Strategy
Completed
75%
In Progress25%
Upcoming
Goal 1: Economic Development
FY 24-25 Tasks
Present updated Strategy
to City Council in Fall 2024.
KPIs
New KPIs to be determined
following the adoption of the
updated Strategy
--%
Strategic Plan Progress Update #2 6
Completed
40%
Goal 2: Fiscal Stability
Updated Master Fee and
Charges Schedule
Secured $9M in
Grant/Outside Funding
Establish a centralized Real
Estate Program
Form an interdepartmental
working group to enhance
citywide efforts on identifying
and applying for external
funding
Total valuation of grants/outside
funds awarded to the City
Accomplishments FY 24-25 Tasks KPIs
40%
20%
In Progress
On Hold
Strategic Plan Progress Update #2 7
Completed
45% Upcoming12%
Goal 3: High Performing Organization
Launched Streamline
Surf City
Filled All Vacant Director
Positions
Present an update on
Streamline Surf City to City
Council
Expand range of training topics
offered to City staff
Launch online performance
evaluation system for City staff
Customer satisfaction survey
rating (Accela):
Customer service satisfaction
rating:
Total # of employee training
programs offered:
Accomplishments FY 24-25 Tasks KPIs
On Hold4%
In Progress39%
Strategic Plan Progress Update #2 8
Goal 4: Homelessness
Built a network of 20+
organizations to assist with
needs and services
14 Housed Year to Date; 6
Exited to Permanent Housing
Continue working with
Jamboree Housing
Corporation to develop the
Pathways Project
Reapply for the CalOptima
Street Medicine Program
Total # of HB Cares volunteers &
hours
Total # of clients housed through
System of Care
Total # of Be Well O.C. services
rendered & hours
Accomplishments FY 24-25 Tasks KPIs
Completed
50% 50%
--%
In Progress
Upcoming
Strategic Plan Progress Update #2 9
Goal 5: Housing
Created a Legislative Platform
for the City
Continue to monitor
legislation related to local
control of land-use planning
Continue to participate in
regional agency efforts related
to housing policy
Total # of policy positions
related to Housing taken by the
City Council
Accomplishments FY 24-25 Tasks KPIs
Completed
100% --%
--%
In Progress
Upcoming
Strategic Plan Progress Update #2 10
Goal 6: Infrastructure Investment
Completed the Water Master
Plan and Fleet Transition Plan
Hired a design consultant to
assist with City efforts to
renovate and improve beach
facilities
Present the City-Wide Parks
& Recreation, Sewer, and
Mobility Master Plans to the
City Council
Issue RFP for the Central
Park Master Plan
Total # of miles of bike lanes
installed
Total # of mobility safety
improvements completed
Accomplishments FY 24-25 Tasks KPIs
Completed
13% 54%
33%
In Progress
Upcoming
Strategic Plan Progress Update #2 11
Goal 7: Public Engagement
Launched new city website
Established a standardized
branding guide
Hire a HBTV Media
Coordinator
Develop standardized
templates & materials for
citywide use
Total # of site visits and
engagement on City website
Total # of social media
engagements and impressions
Total # of online videos created
Accomplishments FY 24-25 Tasks KPIs
Completed
49% 36%
15%
In Progress
Upcoming
Strategic Plan Progress Update #2 12
Goal 8: Public Safety
Received the American Heart
Association Mission: Lifeline
EMS Recognition for
excellent pre-hospital heart
attack care
Secured funding for the
construction of the Real
Time Crime Center and a
dedicated supervisor
Implement
interdepartmental opioid
prevention efforts
Complete the Special Events
Policy
Develop the Real Time Crime
Center
Total # of monthly calls for service
Total % of life safety and fire
permit inspections completed
Total % of state-mandated
occupancy inspections
completed
Accomplishments FY 24-25 Tasks KPIs
Completed
11% 76%
13%
In Progress
Upcoming
Strategic Plan Progress Update #2 13
DASHBOARD
SAMPLE DASHBOARD VISUALS
1 4
Recommendation
Receive and file the 2023-27 Strategic Plan Biannual Progress Update #2 Strategic Plan Progress Update #2