Agenda packet — Huntington Park City Council, September 17, 2024 (part 1 of 3)

CITY COUNCIL MEETING AGENDA
September 17, 2024 Page 1 of 7

CITY OF

HUNTINGTON PARK
City Council
Regular Meeting
Agenda
Tuesday, September 17, 2024
6:00 p.m.

City Hall Council Chambers
6550 Miles Avenue, Huntington Park, CA 90255
Karina Macias
Mayor
Arturo Flores Eduardo “Eddie” Martinez
Vice Mayor Council Member
Jonathan A. Sanabria Esmeralda Castillo
Council Member Council Member
All agenda items and reports are available for review in the City Clerk’s Office and www.hpca.gov.Any writings or documents provided to a majority of the City Council regarding any item on this agenda (other than writings legally exempt from public disclosure) will be made available for public inspection in the Office of the City Clerk located at 6550 Miles Avenue, Huntington Park, California 90255 during regular business hours, 7:00 a.m. to 5:30 p.m., Monday – Thursday, and at the City Hall Council Chambers during themeeting.

Any person who requires a disability-related modification or accommodation, including auxiliary aids or services, in order to participate in the public meeting may request such modification, accommodation, aid or service by contacting the City Clerk’s Office either in person at 6550 Miles Avenue, Huntington Park, California or by telephone at (323) 584-6230.

Notification in advance of the meeting will enable the City to make reasonable arrangements to ensure accessibility to this meeting.

PLEASE SILENCE ALL CELL PHONES AND OTHER ELECTRONIC
EQUIPMENT WHILE COUNCIL IS IN SESSION. Thank you.

PLEASE NOTE--The numerical order of items on this agenda is for convenience of reference.

CITY COUNCIL MEETING AGENDA
September 17, 2024 Page 2 of 7
Items may be taken out of order upon request of the Mayor or Members of the City Council.

Members of the City Council and the public are reminded that they must preserve order and decorum throughout the Meeting. In that regard, Members of the City Council and the public are advised that any delay or disruption in the proceedings or a refusal to obey the orders of the City Council or the presiding officer constitutes a violation of these rules. • The conduct of City Council meetings is governed by the portion of the California Government Code commonly known as the "Brown Act" and by the Huntington Park City Council Meeting Rules of Procedure.
• The City Council meeting is for conducting the City's business, and members of the audience must obey the rules of decorum set forth by law. This means that each speaker will be permitted to speak for three minutes to address items that are listed on the City Council agenda or topics which are within the jurisdictional authority of the City.
• No profanity, personal attacks, booing, cheering, applauding or other conduct disruptive to the meeting will be permitted. Any person not adhering to the Rules of Procedure or conduct authorized by the Brown Act may be asked to leave the Council Chambers.
• All comments directed to the City Council or to any member of the City Council must be directed to the Mayor (or Chairperson if Mayor is absent).

We ask that you please respect the business nature of this meeting and the order required for the proceedings conducted in the Council Chambers.

PUBLIC COMMENT
For both open and closed session, each speaker will be limited to three minutes per Huntington Park Municipal Code Section 2-1.207. Time limits may not be shared with other speakers and may not accumulate from one period of public comment to another or from one meeting to another. This is the only opportunity for public input except for scheduled public hearing items.

All comments or queries shall be addressed to the Council as a body and not to any specific member thereof. Pursuant to Government Code Section 54954.2(a)(2), the Ralph M. Brown Act, no action or discussion by the City Council shall be undertaken on any item not appearing on the posted agenda, except to briefly provide information, ask for clarification, provide direction to staff, or schedule a matter for a future meeting.

ADDITIONS/DELETIONS TO AGENDA
Items of business may be added to the agenda upon a motion adopted by a minimum twothirds vote finding that there is a need to take immediate action and that the need for action came to the attention of the City or Agency subsequent to the agenda being posted. Items may be deleted from the agenda upon the request of staff or Council.

IMPORTANT NOTICE
The City of Huntington Park shows replays of City Council Meetings on Local Access Channel 3 and over the Internet at www.hpca.gov. NOTE: Your attendance at thispublic meeting may result in the recording and broadcast of your image and/or voice.

CITY COUNCIL MEETING AGENDA
September 17, 2024 Page 3 of 7

CALL TO ORDER

ROLL CALL
Mayor Karina Macias
Vice Mayor Arturo Flores
Council Member Eduardo “Eddie” Martinez
Council Member Jonathan A. Sanabria
Council Member Esmeralda Castillo

INVOCATION

PLEDGE OF ALLEGIANCE

PRESENTATION(S)

1. PROCLAMATION PROCLAIMING SEPTEMBER HISPANIC HERITAGE MONTH

2. PROCLAMATION PROCLAIMING SEPTEMBER WORLD ALZHEIMER AND

DEMENTIA AWARENESS MONTH

3. RECOGNITION TO LOCAL BUSINESS OWNER

PUBLIC COMMENT
Pursuant to Government Code Section 54954.3(a) Members of the public will have an opportunity to address the City Council on items listed on this agenda. For items on this agenda each speaker will be limited to three minutes per Huntington Park Municipal Code Section 2-1.207. Time limits may not be shared with other speakers and may not accumulate from one period of public comment to another or from one meeting to another.

STAFF RESPONSE

RECESS TO CLOSED SESSION

CLOSED SESSION

1. CONFERENCE WITH LEGAL COUNSEL – ANTICIPATED LITIGATION Government Code Section 54956.9(d)(2)
Consideration of one (1) potential case

2. PUBLIC EMPLOYEE EMPLOYMENT
Government Code Section 54957
Title: City Manager and City Directors (Review of employment agreement language)

3. PUBLIC EMPLOYEE APPOINTMENT
Government Code Section 54957
TITLE: Public Works Director

4. CONFERENCE WITH LEGAL COUNSEL – EXISTING LITIGATION
Government Code Section 54956.9(d)(1)
Aurelia Beltran Teran vs. City of Huntington Park, et al.

Los Angeles County Superior Court Case No.22NWCV01102
Government Code Section 54956.9(d)(1)

CITY COUNCIL MEETING AGENDA
September 17, 2024 Page 4 of 7

5. CONFERENCE WITH LEGAL COUNSEL – EXISTING LITIGATION
Government Code Section 54956.9 (d)(1))
• Case Names:
• City of Huntington Park v. HF Trading (1981 Belgrave) • City of Huntington Park v. Valdovinos / Escamillo (2211-2215 Gage) • City of Huntington Park v. Jamshid Barmaan (2551 Clarendon) • City of Huntington Park v. Broadway Plaza Villas (6054 Pacific) • City of Huntington Park v. Sani-Dip (6401 Santa Fe)
• City of Huntington Park v. Sechrist (7822 State)
• City of Huntington Park v. NK Enterprises (2974 East Florence)

CLOSED SESSION ANNOUNCEMENT

CONSENT CALENDAR
All matters listed under the Consent Calendar are considered routine and will be enacted by one motion. There will be no separate discussion of these items prior to the time the Council votes on the motion unless members of the Council, staff, or the public request specific items to be discussed and/or removed from the Consent Calendar for separate action.

CITY CLERK

1. CITY COUNCIL MEETING MINUTES
IT IS RECOMMENDED THAT CITY COUNCIL:

Approve Minute(s) of the following City Council Meeting(s):

1. Regular City Council Meeting held September 3, 2024

FINANCE

2. CHECK REGISTERS
IT IS RECOMMENDED THAT CITY COUNCIL:

1. Approve Accounts Payable and Payroll Warrant(s) dated September 17, 2024

CITY MANAGER

3. SECOND READING OF ORDINANCE APPROVING NEW CITY COUNCIL

MEETING DAY FROM TUESDAYS TO MONDAYS

IT IS RECOMMEND THAT CITY COUNCIL

1. Notify the public of the new meeting day Monday to take effect 30 days after the second reading and adoption of said ordinance at the September 17, 2024, City Council Regular Meeting, with the first new regular City Council meeting starting Monday, October 21, 2024.

END OF CONSENT CALENDAR

CITY COUNCIL MEETING AGENDA
September 17, 2024 Page 5 of 7

REGULAR AGENDA

CITY MANAGER

1. CONSIDERATION AND APPROVAL OF PUBLIC WORKS DIRECTOR

EMPLOYMENT AGREEMENT
IT IS RECOMMENDED THAT CITY COUNCIL:

1. Approve the Employment Agreement for the Director of Public Works; and

2. Authorize the City Manager to execute the Agreement

HUMAN RESOURCES

2. CONSIDERATION AND APPROVAL OF A RESOLUTION APPROVING NEW

CLASS SPECIFICATIONS FOR THE POSITIONS OF PURCHASING AGENT AND

HUMAN RESOURCES MANAGER
IT IS RECOMMENDED THAT CITY COUNCIL:

1. Adopt a Resolution approving New Class Specifications for the Positions of Purchasing Agent and Human Resources Manager.

COMMUNITY DEVELOPMENT

3. CONSIDERATION AND APPROVAL OF PUBLICLY VISIBLE ART AT PROPERTY LOCATED AT 3234 EAST FLORENCE AVENUE.

IT IS RECOMMENDED THAT COUNCIL:

1. Approve the Publicly Visible Art for the Original Hot Chicken business located at 3234 East Florence Avenue.

CITY CLERK

4. CREATION OF THE THEATRE AND ARTS COMMISSION

IT IS RECOMMENDED THAT CITY COUNCIL:

1. Introduce an Ordinance for the creation of the Theatre and Arts Commission.

5. COUNCIL APPOINTMENTS TO VARIOUS COMMISSIONS
IT IS RECOMMENDED THAT CITY COUNCIL:

1. Make appointment to Commissions consistent with provisions set forth in Resolution No 2015-19.

CITY COUNCIL MEETING AGENDA
September 17, 2024 Page 6 of 7

FINANCE

6. CONSIDERATION AND APPROVAL TO PURCHASE OF AN INTEGRATED

MOTOROLA COMPUTER-AIDED DISPATCH AND RECORD MANAGEMENT

SYSTEM WITH A MOTOROLA SECURITY CAMERA SYSTEM AND ENTRANCE

MANAGEMENT CONTROL SYSTEM
IT IS RECOMMENDED THAT CITY COUNCIL:

1. Authorize an expenditure of $3,179,635.35 to purchase and install the Motorola Integrated Flex Suite, Command Central Aware, and Avigilon Video Security System from Motorola Solutions, Inc., along with optional cybersecurity protection; or

2. Authorize an expenditure of $1,968,447.20 to purchase and install the Avigilon Video Security and Access Control System from LANWAN Enterprise, Inc.; and

3. Authorize the City Manager to negotiate and execute the agreement for the selected option.

END OF REGULAR AGENDA

PUBLIC HEARING

COMMUNITY DEVELOPMENT

1. CONSIDERATION AND APPROVAL OF THE FY 2023-2024 CONSOLIDATED

ANNUAL PERFORMANCE AND EVALUATION REPORT (CAPER) FOR

FEDERAL GRANT FUNDS
IT IS RECOMMENDED THAT CITY COUNCIL:

1. Conduct a public hearing and take public testimony; and

2. Approve the Consolidated Annual Performance and Evaluation Report (CAPER) for FY 2023-2024, inclusive of any comments received by the City Clerk during the 15-day public comment period.

END OF PUBLIC HEARING

CITY COUNCIL MEETING AGENDA
September 17, 2024 Page 7 of 7

DEPARTMENTAL REPORTS

WRITTEN COMMUNICATIONS

COUNCIL COMMUNICATIONS
Council Member Esmeralda Castillo
Council Member Jonathan A. Sanabria
Council Member Eduardo “Eddie” Martinez
Vice Mayor Arturo Flores
Mayor Karina Macias

ADJOURNMENT
The City of Huntington Park City Council will adjourn the meeting to a Regular Meeting on Tuesday, October 1, 2024 at 6:00 P.M.

I, Eduardo Sarmiento, hereby certify under penalty of perjury under the laws of the State of California that the foregoing agenda was posted at City of Huntington Park City Hall and made available at www.hpca.gov not less than 72 hours prior to the meeting. Dated this 12 th day of September 2024.

Eduardo Sarmiento, City Clerk

CONSENT CALENDER

REGULAR AGENDA
ITEM 1

CITY OF HUNTINGTON PARK
Human Resources Department
City Council Agenda Report
September 17, 2024
Honorable Mayor and Members of the City Council
City of Huntington Park
6550 Miles Avenue
Huntington Park, CA 90255
Dear Mayor and Members of the City Council:

AUTHORIZE AND APPROVE EMPLOYMENT AGREEMENT FOR PUBLIC WORKS

DIRECTOR
IT IS RECOMMENDED THAT CITY COUNCIL:

1. Approve the City Manager’s recommendation of Gerardo “Gerry” Lopez to serve as the Public Works Director; and

2. Authorize City Manager to negotiate final terms of the employment agreement; and

3. Approve City Manager to execute an employment agreement for Public Works Director.

BACKGROUND
After the departure of the former Public Works Director in January 2024, the City of Huntington Park initiated a comprehensive recruitment process to fill the position. The recruitment effort included the City’s direct application process, the engagement of an outside recruitment firm, and the use of the City’s newly launched NeoGov system to attract qualified candidates.

This extensive recruitment process involved screening numerous applications and conducting two rounds of interviews. After careful consideration, Gerardo “Gerry” Lopez emerged as the top candidate for the role of Public Works Director.

Mr. Lopez brings over 28 years of experience in Public Works, with a background in Administration, Engineering, Construction, Contract Services, and Maintenance Operations. His impressive track record includes implementing advanced maintenance management systems and overseeing major capital improvement projects. His qualifications and experience make him an excellent addition to the City’s leadership team.

AUTHORIZE AND APPROVE EMPLOYMENT AGREEMENT FOR PUBLIC WORKS

DIECTOR
September 17, 2024

Page 2 of 2 ends

FISCAL IMPACT/FINANCING
The employment agreement will cover a period of five years, and the salary and benefits for the Public Works Director are included in the Fiscal Year 2024-2025 Operating Budget.

CONCLUSION
Upon approval by the City Council, the City Manager will execute the employment agreement with Gerardo “Gerry” Lopez, with the expectation that he will officially begin his role as Public Works Director on October 23, 2024.

Respectfully submitted,
Ricardo Reyes
City Manager

ATTACHMENT
A. Public Works Director Employment Agreement - DRAFT

CONSIDERATION AND APPROVAL OF A RESOLUTION APPROVING NEW CLASS

SPECIFICATIONS FOR THE POSITIONS OF PURCHASING AGENT AND HUMAN

RESOURCES MANAGER
IT IS RECOMMENDED THAT CITY COUNCIL:

1. Adopt a Resolution approving New Class Specifications for the Positions of Purchasing Agent and Human Resources Manager

BACKGROUND
Based upon the current needs of the City and the adopted budget for Fiscal Year 2024- 2025, two (2) new class specifications were created.

The Class Specifications for the Purchasing Agent and Human Resources Manager positions are attached to the Resolution in Exhibits A and B. Both new positions were presented to and unanimously approved by the Civil Service Commission on March 7, 2024.

FISCAL IMPACT/FINANCING
The salary range for the Purchasing Agent position is $7,014 to $8,612 per month (Salary Grid Number 301). The salary and benefits for this position are included in the Fiscal Year 2024-2025 Finance Department Operating Budget.

The salary range for the Human Resources Manager position is $8,363 to $10,266 (Salary Grid Number 302) per month. The salary and benefits for this position are included in the Fiscal Year 2024-2025 Human Resources Department Operating Budget.

CONSIDERATION AND APPROVAL OF A RESOLUTION APPROVING NEW CLASS

SPECIFICATIONS FOR THE POSITIONS OF PURCHASING AGENT AND HUMAN

RESOURCES MANAGER
September 17, 2024

Page 2 of 2 ends

CONCLUSION
Upon adoption of the resolution, both new class specifications will be used for future recruitments.

Respectfully submitted,

RICARDO REYES
City Manager
BRYCE M. TYLER
Human Resources Department

ATTACHMENT(S)
A. Resolution approving new class specifications for the positions of Purchasing Agent and Human Resources Manager.

CITY OF HUNTINGTON PARK
Finance Department
City Council Agenda Report

September 17, 2024
Honorable Mayor and Members of the City Council
City of Huntington Park
6550 Miles Avenue
Huntington Park, CA 90255
Honorable Mayor and Members of the City Council:

CONSIDERATION AND APPROVAL TO PURCHASE OF AN INTEGRATED

MOTOROLA COMPUTER-AIDED DISPATCH AND RECORD MANAGEMENT

SYSTEM WITH A MOTOROLA SECURITY CAMERA SYSTEM AND ENTRANCE

MANAGEMENT CONTROL SYSTEM
IT IS RECOMMENDED THAT CITY COUNCIL:

1. Authorize an expenditure of $3,179,635.35 to purchase and install the Motorola Integrated Flex Suite, CommandCentral Aware, and Avigilon Video Security System from Motorola Solutions, Inc., along with optional cybersecurity protection; or

2. Authorize an expenditure of $1,968,447.20 to purchase and install the Avigilon Video Security and Access Control System from LANWAN Enterprise, Inc.; and

3. Authorize the City Manager to negotiate and execute the agreement for the selected option.

PURPOSE/JUSTIFICATION OF RECOMMENDED ACTION
The current computer-aided dispatch and record management system, security camera and door entrance management system are in need of replacement due to the age of the equipment or is no longer able to efficiently support the operation of the City.

CONSIDERATION AND APPROVAL TO PURCHASE OF AN INTEGRATED

MOTOROLA COMPUTER-AIDED DISPATCH AND RECORD MANAGEMENT

SYSTEM WITH A MOTOROLA SECURITY CAMERA SYSTEM AND ENTRANCE

MANAGEMENT CONTROL SYSTEM
September 17, 2024

Page 2 of 5 ends

Motorola presents a unique product that would allow the City to integrate the three systems, ultimately allowing City employees to spend less time on report writing due to the integration, i.e. type information once among department divisions and seamlessly pull still images or video into reports from the various camera systems, including the License Plate Readers and Automatic License Plate Readers. The system also provides an opportunity to integrate video from the business community to allow emergency personnel the ability to have a visual awareness of the emergency call prior to arrival. The purchase of the complete system will add to the overall safety of the community, City staff and City resources.

Both proposals for consideration will integrate with our existing resources and will scale based on the City’s future needs. The CAD system includes a GIS server, which can be leveraged to fulfill requirements by State and Federal agencies that relate to Water and Sewer Systems and Community Development reporting requirements.

City staff has spent the last year researching different solutions for each aspect of the current proposals.

Computer-Aided Dispatch (CAD) and Record Management
The City has been using the current system, Tri-Tech, for 20 years and it is no longer able to integrate new technology and requires staff to re-type data into different reports. The Police department had initially committed to a new Central Square solution but became aware of reporting issues that had become problematic for other agencies. The City was able cancel the transition which allowed to initiate a new search for a CAD and Record Management system to begin.

The Motorola solution provides the ability of interagency information sharing in real-time, which would allow the City of Huntington Park to not only share information with surrounding agency’s using the Motorola system but also allow the City to receive information from the same agencies. The inter-agency functionality will enhance the safety of the residents.

Currently in the Area E the Cities of Bell Gardens, Downey, South Gate, and within Los Angeles County areas the El Monte and Torrance are few agencies using the Motorola CAD and record management system. Overall, within California there are 200+ agencies using the Motorola CAD and Record Management system and two of our neighboring agencies are considering the same Motorola system; nationwide over 1,800 police and sheriff’s departments are using the Motorola system.

Security Camera and Entrance Management Control System

CONSIDERATION AND APPROVAL TO PURCHASE OF AN INTEGRATED

MOTOROLA COMPUTER-AIDED DISPATCH AND RECORD MANAGEMENT

SYSTEM WITH A MOTOROLA SECURITY CAMERA SYSTEM AND ENTRANCE

MANAGEMENT CONTROL SYSTEM
September 17, 2024

Page 3 of 5 ends

The City’s security camera and entrance management control systems need upgrades.

The current camera system has attempted to combine multiple brands across the Parks, Public Works, City Hall and Police buildings. Veteran’s Park and Water Well sites do not currently have the same level of security as the other locations. The entrance management control system is different between city locations, causing employees to have multiple key cards to enter different buildings.

The current camera systems have maxed their capacity of adding additional camera’s to be added and the systems are not upgradable or further scalable. The City is experiencing failures of the cameras, the recording devices and entrance management systems that puts the City at risk of loss of equipment, safety concerns for employees and increases the potential for lawsuits.

Both the security camera and entrance management control system are independent of each other; however, the systems are designed to work together seamlessly with the CAD system. Additionally, both are infinitely scalable. The security camera package comes with the option of allowing the business community to share their video feeds with the Police Department to provide greater visibility to emergency calls thereby increasing the safety of the community and City employees.

Motorola Solutions, Inc.

The City currently maintains contracts with Motorola Solutions, Inc. for essential communication tools, including ICI, handheld, mobile, and vehicle radios, push-to-talk capabilities on cell phones, and License Plate Reader (LPR) systems and cameras that will integrate with our CAD system. The solution under consideration from Motorola Solutions, Inc. was procured through Sourcewell, a Minnesota public agency that specializes in competitively bidding on a wide range of goods and services for its member agencies.

The relevant Sourcewell contracts—042021-MOT and 051321-MOT—have been competitively bid, allowing the City to purchase hardware, software, and services directly from Motorola Solutions, Inc. Under Government Code Section 6502, public agencies like the City of Huntington Park can enter into cooperative purchasing agreements with other public agencies, including out-of-state entities like Sourcewell. This arrangement allows the City to purchase hardware, software, and services directly from Motorola Solutions, Inc. without conducting a separate competitive bid process, as this has already been done by Sourcewell.

The City is leveraging the legally recognized cooperative purchasing agreements with Sourcewell. This ensures that we benefit from the competitive pricing structure negotiated

CONSIDERATION AND APPROVAL TO PURCHASE OF AN INTEGRATED

MOTOROLA COMPUTER-AIDED DISPATCH AND RECORD MANAGEMENT

SYSTEM WITH A MOTOROLA SECURITY CAMERA SYSTEM AND ENTRANCE

MANAGEMENT CONTROL SYSTEM
September 17, 2024

Page 4 of 5 ends

by Sourcewell, thereby saving time and resources while adhering to legal procurement standards.

LANWAN Enterprise, Inc.

Similarly, the City currently has professional services agreements in place with LANWAN Enterprise, Inc. for Information Technology support and services since 2016. Additionally, LANWAN is recognized as a certified CMAS contractor by the California Department of General Services ("DGS"). Included in LAWAN’s proposal is the desired equipment, the corresponding CMAS numbers, the number of units and the unit price. Also included are copies of the relevant DGS Multiple Award Schedules and the corresponding CMAS numbers.

Public Contract Code Sections 10290 et seq. and 12105.5, include the approval for local government agencies to use California Multiple Award Schedule Contracts (CMAS) for acquisition of information technology and non-information technology products and services. Public Contract Code 10298 and 10299 authorizes local government agencies to use CMAS without competitive bidding.

The City Council may consider the CMAS authorization for the use of Information Technology Goods and Services for CMAS contract to LANWAN Enterprise, Inc. for the procurement and Installation of the Avigilon Security Video Management and Access Control Solutions.

FISCAL IMPACT/FINANCING
The total expenditure of $3,179,635.35 will cover the cost of hardware, software, and installation for the integrated solution. While this is a higher upfront cost compared to the LANWAN proposal, the Motorola system provides significantly greater functionality, future scalability, and overall public safety benefits, making it a responsible and necessary investment.

The combined purchase price is for a not to exceed $3,179,635.35. The funds will come from five sources: ARPA, Asset Forfeiture, CalCops Grant, JAG2020 Grant & SHSGP Grant funds. The Council previously set aside $2,000,000 in ARPA funds, there is $28,308 from the JAG2020 Grant, $42,000 from SHSGP with the remaining balance plus taxes to be divided between the Asset Forfeiture and Cal Cops Funds. The remaining split amount will depend on the direction provided by Council.

There will be additional and ongoing costs not included in the options presented as follows:

CONSIDERATION AND APPROVAL TO PURCHASE OF AN INTEGRATED

MOTOROLA COMPUTER-AIDED DISPATCH AND RECORD MANAGEMENT

SYSTEM WITH A MOTOROLA SECURITY CAMERA SYSTEM AND ENTRANCE

MANAGEMENT CONTROL SYSTEM
September 17, 2024

Page 5 of 5 ends

1. Adding power to camera locations at the water well sites – cost still to be determined

2. GIS Technician – needed for the GIS server to be used by both Tyler Munis and CAD system – present day cost is $115/hr

3. Cellular service for cameras at Veterans Parks and Water Wells, current estimates is $40/month per device

4. On-going maintenance for the systems – costs still to be determined

CONCLUSION
The purchase and integration of these systems will improve city operations, increase safety, and provide the City with future scalability. Upon Council approval, staff will proceed with the recommended actions.

Respectfully submitted,

RICARDO REYES
City Manager

JEFF JONES
Director of Finance

ATTACHMENT(S)

1. Motorola Solutions, Inc. Proposal

2. LANWAN Enterprise IT Solutions Proposal

The design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2024 Motorola Solutions, Inc. All rights reserved.

Proposal
City of Huntington Park, CA
Integrated Flex Suite,
CommandCentral Aware, and
Video Security Solution
June 28, 2024
Motorola Solutions, Inc.
500 W. Monroe Street, Suite 4400
Chicago, IL 60661

June 28, 2024
Jeff Jones
Director of Finance
City of Huntington Park
6542 Miles Avenue
Huntington Park, CA 90255
RE: Integrated Flex Suite, CommandCentral Aware, and Video Security Solution Dear Mr. Jones:

Motorola Solutions, Inc. (“Motorola”) appreciates the opportunity to provide the City of Huntington Park (“City”) with this quote for quality communications equipment and services.

Motorola’s team has taken great care to propose a solution to address your needs and provide exceptional value.

The proposed integrated solution for the City includes the following elements:
 Flex Suite, consisting of Computer-Aided Dispatch (CAD), Records Management System (RMS), Mobile, and Non-Custodial Software.
 CommandCentral Aware – Situational Awareness Software.  Avigilon Video Security and Analytics Solution.
 Access Control Solution.
 Rave Mobile Reach.
 Cybersecurity Solution (Optional).

Motorola’s proposal is subject to the Sourcewell Cooperative Purchasing Contracts entered into between Motorola Solutions and Sourcewell, 042021-MOTand 051321-MOT, the terms and conditions of the enclosed Sourcewell Motorola Solutions Customer Agreement (Sourcewell MCA), together with the accompanying Addenda. The City may accept the proposal by delivering the Sourcewell MCA signed by an authorized representative of the City of Huntington Park. Pricing will remain valid for 60 days from the date of this proposal.

Any questions the City has regarding this proposal can be directed to your Motorola Account Executive, Denis Redzepagic at 619-577-3619 or [email protected].

Our goal is to provide the City of Huntington Park with the best products and services available in the public safety industry. We thank you for the opportunity to present our proposed solution, and we hope to strengthen our relationship by implementing this project.

Sincerely,
Jerry Burch
Territory Vice President
Motorola Solutions, Inc.

City of Huntington Park, CA June 28, 2024
Integrated Flex Suite, CommandCentral Aware, and Video Security Solution Table of Contents
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted

Page 1 ends

Table of Contents
Section 1
Executive Summary.............................................................................................................. 1-1 Section 2
Solution Overview ................................................................................................................ 2-1 Section 3
System Description .............................................................................................................. 3-1

3.1 Flex CAD/RMS/Non-Custodial Solution Summary ........................................................... 3-1

3.2 Hardware Specifications ..................................................................................................... 3-2

3.3 Flex CAD, Records and Non-Custodial Management Solution ....................................... 3-3

3.3.1 Flex Integrated Hub General Functionality ........................................................................................... 3-3

3.3.1.1 General Hub .................................................................................................................... 3-3

3.3.1.2 Imaging ............................................................................................................................ 3-4

3.3.1.3 Geographic Information Systems (GIS) .......................................................................... 3-5

3.3.1.4 Active Directory ............................................................................................................... 3-6

3.3.1.5 Data Replication .............................................................................................................. 3-7

3.3.1.6 StateLink .......................................................................................................................... 3-8

3.3.2 Flex Computer-Aided Dispatch ............................................................................................................ 3-9

3.3.2.1 Flex CAD (Standard) ....................................................................................................... 3-9

3.3.2.2 E9-1-1 Interface (Standard) ........................................................................................... 3-12

3.3.2.3 CAD Mapping (Standard) .............................................................................................. 3-13

3.3.2.4 Rapid Notification (Standard) ........................................................................................ 3-15

3.3.3 Flex Mobile Data Computing .............................................................................................................. 3-15

3.3.3.1 Mobile Voiceless CAD ................................................................................................... 3-15

3.3.3.2 Mobile Mapping AVL & Mapping ................................................................................... 3-17

3.3.3.3 Automatic Vehicle Locator (AVL) .................................................................................. 3-18

3.3.3.4 Flex Touch ..................................................................................................................... 3-20

3.3.3.5 Quickest Route .............................................................................................................. 3-21

3.3.3.6 Mobile Premises & HazMat ........................................................................................... 3-22

3.3.4 Flex Mobile Records ........................................................................................................................... 3-22

3.3.4.1 Mobile Records .............................................................................................................. 3-22

3.3.4.2 Mobile Field Report with Field Interview ........................................................................ 3-24

3.3.4.3 Driver License Scanning ................................................................................................ 3-25

3.3.4.4 Mobile Arrest Form ........................................................................................................ 3-25

3.3.4.5 Mobile State and National Queries ................................................................................ 3-26

3.3.5 Flex Records Management System ................................................................................................... 3-27

3.3.5.1 Records Management System (RMS) (Standard)......................................................... 3-27

3.3.5.2 Incident-Based Reporting (IBR) (Standard) .................................................................. 3-28

3.3.5.3 Evidence Management (Standard) ................................................................................ 3-28

3.3.5.4 Evidence Barcode and Audit Interface (Standard) ........................................................ 3-30 City of Huntington Park, CA June 28, 2024
Integrated Flex Suite, CommandCentral Aware, and Video Security Solution Table of Contents
Use or disclosure of this proposal is subject to the restrictions on the cover page.

Motorola Solutions Confidential Restricted

Page 2 ends

3.3.5.5 Pin Mapping (Standard) ................................................................................................. 3-31

3.3.5.6 Offender Tracking (Standard) ........................................................................................ 3-32

3.3.5.7 Traffic Information (Standard) ....................................................................................... 3-33

3.3.5.8 Personnel Management (Standard) .............................................................................. 3-33

3.3.6 Non-Custodial Management ............................................................................................................... 3-36

3.3.6.1 LA County LiveScan Fingerprinting Interface ................................................................ 3-36

3.3.7 Flex Data Conversion ......................................................................................................................... 3-36

3.3.7.1 Data Conversion Process .............................................................................................. 3-36

3.4 ActiveEye Managed Detection & Response for Flex (Optional) .................................... 3-39

3.4.1 Solution Overview .............................................................................................................................. 3-39

3.4.2 Services Included ............................................................................................................................... 3-39

3.4.3 Service Description ............................................................................................................................ 3-39

3.4.3.1 ActiveEye Managed Security Portal .............................................................................. 3-40

3.4.3.2 Service Modules ............................................................................................................ 3-41

3.4.3.3 Endpoint Detection and Response ................................................................................ 3-41

3.4.3.4 Security Operations Center Monitoring and Support .................................................... 3-42

3.5 Rave Alert ........................................................................................................................... 3-43

3.6 Rave Mobile Reach ............................................................................................................ 3-43

3.7 Avigilon Fixed Video Cameras and Access Control Solution ....................................... 3-44

3.7.1 Solution Overview .............................................................................................................................. 3-44

3.7.2 Solution Details................................................................................................................................... 3-44

3.7.2.1 Unity 8 - Video System .................................................................................................. 3-44

3.7.2.2 Avigilon Cameras and Sensors ..................................................................................... 3-46

3.7.2.3 Unity 8 - Access Control ................................................................................................ 3-46

3.7.2.4 Video System Maps and Device Layout ........................................................................ 3-47

3.7.2.5 Access Control Maps and Device Layout ...................................................................... 3-60

3.7.2.6 Maintenance .................................................................................................................. 3-64

3.7.2.7 Specifications / Datasheets ........................................................................................... 3-64

3.8 CommandCentral Aware ................................................................................................... 3-65

3.8.1 Overview ............................................................................................................................................. 3-65

3.8.1.1 Designated Entities ........................................................................................................ 3-65

3.8.1.2 Application Software and System Components ............................................................ 3-65

3.8.2 The CommandCentral Platform .......................................................................................................... 3-65

3.8.3 CommandCentral Aware Features ..................................................................................................... 3-66

3.8.4 CommandCentral Aware Integrations ................................................................................................ 3-67

3.8.4.1 Motorola 911 Mapping Integration ................................................................................. 3-68

3.8.4.2 AccuWeather Integration ............................................................................................... 3-68

3.8.4.3 Rave Panic Button Integration ....................................................................................... 3-69

3.8.5 Video Management System Component Descriptions....................................................................... 3-69

3.8.6 CommandCentral Aware Technical Discovery Requirements ........................................................... 3-72

3.8.7 Hardware Environment and Network Requirements .......................................................................... 3-73

3.8.8 CJIS and Compliance ......................................................................................................................... 3-74 City of Huntington Park, CA June 28, 2024
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Section 4
Statement of Work ................................................................................................................ 4-1

4.1 Flex Statement of Work ...................................................................................................... 4-1

4.1.1 Introduction ........................................................................................................................................... 4-1

4.1.2 Award, Administration, and Project Initiation ........................................................................................ 4-1

4.1.3 Project Terms ....................................................................................................................................... 4-2

4.1.4 Aerial Imagery ...................................................................................................................................... 4-2

4.1.5 Completion Criteria ............................................................................................................................... 4-2

4.1.5.1 Subscription Service Period ............................................................................................ 4-3

4.1.6 Project Roles and Responsibilities Overview ....................................................................................... 4-3

4.1.6.1 Motorola Project Roles and Responsibilities ................................................................... 4-3

4.1.6.2 Customer Core Team, Project Roles, and Responsibilities Overview ............................ 4-5

4.1.6.3 General City of Huntington Park Responsibilities ........................................................... 4-8

4.1.7 Project Planning and Initiation .............................................................................................................. 4-8

4.1.7.1 Project Planning Session - Teleconference/Web Meeting .............................................. 4-8

4.1.8 Kickoff and Discovery ......................................................................................................................... 4-10

4.1.8.1 Project Kickoff Event ..................................................................................................... 4-10

4.1.8.2 GIS Discovery Session – Teleconference/Web Meeting .............................................. 4-11

4.1.8.3 Interface Planning .......................................................................................................... 4-12

4.1.9 Business Process Review (BPR) ....................................................................................................... 4-13

4.1.10 GIS Services ....................................................................................................................................... 4-14

4.1.10.1 GIS Scope Review ........................................................................................................ 4-14

4.1.10.2 GIS Service Delivery ..................................................................................................... 4-15

4.1.10.3 GIS Administrator Workshop and Review ..................................................................... 4-16

4.1.11 System Delivery.................................................................................................................................. 4-16

4.1.11.1 Hardware Installation ..................................................................................................... 4-16

4.1.11.2 Install and Configure Software ...................................................................................... 4-17

4.1.11.3 Provisioning ................................................................................................................... 4-18

4.1.11.4 Provisioning Verification ................................................................................................ 4-18

4.1.12 Interfaces and Integration ................................................................................................................... 4-19

4.1.12.1 Interface Deployment .................................................................................................... 4-19

4.1.12.2 Integration Activities ...................................................................................................... 4-20

4.1.12.3 Federal National Incident Based Reporting System (NIBRS) ....................................... 4-20

4.1.12.4 Reports .......................................................................................................................... 4-21

4.1.13 System Administration and Training .................................................................................................. 4-21

4.1.13.1 Motorola Learning eXperience Portal (Online Training) ................................................ 4-21

4.1.13.2 Instructor-led Training (Onsite and/or Virtual) ............................................................... 4-22

4.1.14 Product Validation .............................................................................................................................. 4-22

4.1.14.1 Mock Go-Live ................................................................................................................ 4-22

4.1.14.2 Interface Validation ........................................................................................................ 4-23

4.1.15 Go-Live ............................................................................................................................................... 4-23

4.1.15.1 Go-Live Planning and Go-Live ...................................................................................... 4-23

4.1.15.2 Go-Live Follow Up ......................................................................................................... 4-24

4.1.15.3 Motorola Support Engagement ..................................................................................... 4-24 City of Huntington Park, CA June 28, 2024
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4.1.15.4 Project Closure – Transition to Support ........................................................................ 4-25

4.1.16 Attachment – Flex Training Bundle .................................................................................................... 4-25

4.1.17 Flex Data Conversion ......................................................................................................................... 4-26

4.2 ActiveEye Managed Detection & Response for Flex...................................................... 4-28

4.2.1 Project Deployment ............................................................................................................................ 4-28

4.2.2 ActiveEye Platform ............................................................................................................................. 4-28

4.2.2.1 Endpoint Detection and Response ................................................................................ 4-29

4.2.2.2 Technical Support .......................................................................................................... 4-29

4.2.3 Security Operations Center Monitoring and Support ......................................................................... 4-30

4.2.3.1 Ongoing Service Responsibilities .................................................................................. 4-30

4.2.3.2 Service Module Specific SOC Services ........................................................................ 4-31

4.2.3.3 Event Response, Notification, and Tuning .................................................................... 4-31

4.2.3.4 Limitations and Exclusion .............................................................................................. 4-33

4.2.4 Scope Limitations & Clarifications ...................................................................................................... 4-34

4.3 Avigilon Fixed Video Cameras and Access Control Solution ....................................... 4-35

4.3.1 Statement of Work - Inclusions & Exclusions ..................................................................................... 4-35

4.3.1.1 Motorola Responsibility ................................................................................................. 4-35

4.3.1.2 Customer Responsibility ................................................................................................ 4-35

4.4 CommandCentral Aware ................................................................................................... 4-36

4.4.1 Overview ............................................................................................................................................. 4-36

4.4.2 Contract Administration and Project Initiation .................................................................................. 4-36

4.4.2.1 Completion and Acceptance Criteria ........................................................................... 4-36

4.4.2.2 Project Roles and Responsibilities Motorola Roles and Responsibilities ..................... 4-37

4.4.3 Customer Core Team, Roles and Responsibilities Overview ........................................................... 4-38

4.4.4 General Customer Responsibilities .................................................................................................... 4-40

4.4.5 Project Planning and Pre-Implementation Review .......................................................................... 4-41

4.4.6 CommandCentral Enablement .......................................................................................................... 4-41

4.4.6.1 Agency and User Setup ................................................................................................ 4-41

4.4.6.2 Project Kickoff ................................................................................................................ 4-42

4.4.7 Contract Design Review (CDR) ........................................................................................................ 4-43

4.4.7.1 Contract Design Review ................................................................................................ 4-43

4.4.7.2 Interface Delivery Review .............................................................................................. 4-44

4.4.8 Environmental Design Considerations .............................................................................................. 4-44

4.4.9 Hardware/Software Installation and Configuration .......................................................................... 4-45

4.4.9.1 Procure and Ship Equipment ........................................................................................ 4-45

4.4.9.2 CloudConnect Installation and Configuration ................................................................ 4-45

4.4.9.3 Workstation Installation and Configuration .................................................................... 4-46

4.4.10 Interfaces and Integration .................................................................................................................. 4-46

4.4.10.1 Interface Installation and Configuration ....................................................................... 4-46

4.4.10.2 ASTRO 25 Location Integration .................................................................................... 4-47

4.4.10.3 ASTRO 25 Location Integration .................................................................................... 4-47

4.4.10.4 Capacity Study .............................................................................................................. 4-48

4.4.10.5 CommandCentral Solution Geospatial Mapping Configuration ..................................... 4-49

4.4.11 CommandCentral Solution Provisioning ........................................................................................... 4-49 City of Huntington Park, CA June 28, 2024
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4.4.12 CommandCentral Online Training .................................................................................................... 4-49

4.4.13 Functional Demonstration.................................................................................................................. 4-50

4.4.14 System Training ................................................................................................................................. 4-51

4.4.14.1 Learning eXperience Portal (LXP Online Training) ..................................................... 4-51

4.4.14.2 Instructor-Led Training Motorola Responsibilities ......................................................... 4-51

4.4.15 Completion Milestone ........................................................................................................................ 4-52

4.4.16 Transition to Support and Customer Success ................................................................................. 4-52 Section 5
Pricing ................................................................................................................................... 5-1

5.1 Pricing Summary ................................................................................................................. 5-1

5.2 Terms and Conditions ........................................................................................................ 5-2

5.2.1 Payment Milestones ............................................................................................................................. 5-2

5.2.2 Invoicing and Shipping Addresses ....................................................................................................... 5-4 Section 6
Contractual Documentation ................................................................................................. 6-1 Section 7
Appendices ........................................................................................................................... 7-1

7.1 Appendix A Literature ......................................................................................................... 7-1

7.2 Appendix B Huntington Park VMS Device List ................................................................. 7-2

7.3 Appendix C Huntington Park ACS Device List ................................................................. 7-3 City of Huntington Park, CA June 28, 2024
Integrated Flex Suite, CommandCentral Aware, and Video Security Solution Executive Summary
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Section 1
Executive Summary
Attached is an Executive Summary of our proposed solution.

Huntington Park, CA
Integrated Flex Suite, CommandCentral Aware
and Video Security Solution

EXECUTIVE SUMMARY
Thank you for considering Motorola Solutions as your trusted partner to meet your public safety needs. We are eager to expand on our partnership and provide you with the best products and services available in the industry. With our expertise and commitment to excellence, we are confident in our ability to meet your requirements and support your goals.

Motorola’s Commitment to Public Safety
Motorola Solutions has a long history of serving the public safety sector. As a leader in the industry, we have developed innovative solutions that have been trusted by thousands of agencies across the country. Our advanced technology, including real time crime center, high-resolution cameras, AI-powered video analytics, and improved communications systems, has helped to enhance facility safety, streamline operations, and improve incident detection. With our extensive investment in research and development, we are continuously improving to meet the evolving needs of our customers.

Solving for safer
At Motorola Solutions, our commitment to “solving for safer” is at the core of everything we do. We understand the challenges faced by public safety agencies and are committed to providing them with the tools and technologies they need to respond effectively to emergencies and protecting their communities. Our endto-end ecosystem of public safety tools, combined with our expertise and experience, allows us to deliver comprehensive solutions that enable faster, more coordinated responses and enhanced situational awareness. 2 Flex Suite
The Flex suite will provide Huntington Park with an integrated CAD, Records, Mobile, and Non-Custodial Booking solution, designed for real-time response and quick, intuitive processes. It offers the complete package, with more than 60 off-the-shelf modules, an end-to-end software experience, fully synced mission-critical communications, access to trusted video, and security analytics. • Flex CAD: Users easily share call information, manage multiple disciplines, and keep all parties informed and upto-date with the latest call information. Features customizable screens and functions, integrated records and data, quick CAD commands, and real time alerts and timers.
• Flex RMS: Users easily generate content for crime analysis, presentation, and archiving by pulling preformatted reports from the system or configuring customized reports as needed. Data is entered and accessed through a single-source database.
• Flex Mobile: Users easily manage incident details, access necessary data, and complete reports from the field with a suite of modules focused on mobility to extend Flex CAD and Records to first responders’ devices. • Non-Custodial Booking: Users easily gather system-wide corrections data, creating seamless data flow to process inmates from start to finish more efficiently. Enhances safety with the ability to flag records, and simplifies booking processes and jail log information by supporting multiple offenses on a single entry.

Avigilon Unity 8 - Video Security & Analytics Solution
To meet Huntington Park’s city-wide camera needs, Motorola is proposing Avigilon Unity 8 which is Avigilon’s Video Security & Analytics Solution latest and most advanced version of Avigilon Control Center (ACC™) video management software. It is designed to bring the right information to you so that you can take action. Unity 8 provides an easy-to-use, AI-enabled user interface to help ensure critical events do not go unnoticed Avigilon’s Next Generation Analytics delivers improved accuracy in both perimeter protection and in crowded, indoor environments:
• AI Powered Notifications and Events
• Expanded Object Classification
• Appearance Search and Unusual Motion and Activity Detection • Advanced Pattern-based Analytics
• Teach-by-example Technology; Powerful Forensics; Actionable Data • Focus of Attention
Technology That
Meets Your Needs
3 CommandCentral Aware
CommandCentral Aware will provide Huntington Park Police Department a complete operating picture, integrating real-time intelligence in the command center to remotely assist officers in the field. Simplify your operational view by consolidating your resources into one single pane of glass and support officer safety by monitoring real-time alerts and accessing nearby video feeds. • A complete and immersive operating picture: CAD operators can view locations, personnel availability, and alerts from a single, custom-designed position. Users can view information from disparate sources on a single map, with all related information correlated in one place. Rule sets trigger automated actions based on specific event occurrences.
• Reliable Threat Detection and Verification: Integrated, real-time video streams from any video management system provide immediate visibility for problem locations. Feeds can be organized into camera groups and benefit from camera sources automatically associated with events. Users can also run federated queries for more information about suspicious activity. • Seamless Communication with Field Personnel: Command Center personnel can connect directly with personnel in the field for the immediate sharing of information. Collaborate via voice communications as well as text and multimedia messaging to share video, pictures, incident updates or query and search results.
4 ActiveEye Managed Detection Response
Motorola’s ActiveEye platform powers our managed cybersecurity services, enabling the deployment of Managed Detection and Response (MDR) capabilities across your organization. Easily integrating with the systems and tools you already use, ActiveEye uses advanced automation to eliminate the noise from millions of cyber events, allowing our experienced Security Operations Center (SOC) analysts or your internal security team to focus on actual threats to resolve them faster. With a transparent, co-managed view, you can see what our SOC analysts see and what actions have been taken to protect your vital assets.
• Visibility Into It Networks, Endpoints, Cloud And More: ActiveEye integrates with and monitors Motorola Solutions systems, such as ASTRO, VESTA 9-1-1, PremierOne, Flex and more. It can help you meet compliance requirements and detect IT network threats with security monitoring, log retention, advanced reporting and threat intelligence, and protect workstations and mobile devices with advanced Endpoint Detection and Response (EDR) for rapid threat detection, asset discovery, traffic analysis and log collection.

ActiveEye also protects assets in the cloud, monitoring configuration settings and network anomalies to keep SaaS accounts and cloud infrastructure safe.
• Evaluate Actual Versus Perceived Threats: ActiveEye uses advanced automation to filter out more than 95 percent of false alerts and to rank-order the remaining alerts, so our SOC analysts are focused on the highest risks. Activities that start with a low urgency score can quickly increase as the virtual analyst capabilities within ActiveEye evaluate current context and how the SOC handled similar situations in the past. • Respond Faster With Interactive Incident Investigations: ActiveEye puts a simple, intuitive investigation capability at the fingertips of even non-security experts, enabling you to see related alerts, whether they’re open or closed. With ActiveEye, you get the same visibility into what’s happening in your environment that our SOC analysts have.
• Easily Define And View Key Metrics: Be sure your staffing level is appropriate and effective while knowing when and where to grow, or leave it to our SOC to manage so you can have peace of mind knowing that key performance indicators for your systems, networks and applications are being monitored 24/7 by our team of experts.
5 A Solution That
is More Than the
Sum of its Parts
Motorola believes that each piece of technology in this proposal is well-suited to your needs - and we hope
that you will agree. But Motorola’s strategy for helping communities like Huntington Park Police Department
doesn’t stop with individual pieces of technology.

Motorola believes that the future of public safety
demands products that work together, channeling
streams of undifferentiated data into a steady supply
of actionable information that protects residents
and builds safer communities. In support of that
goal, Motorola has developed a robust ecosystem of
public safety solutions that combines voice, video,
messaging, location, and security services – to
make the job of public safety easier, faster, and more
effective.

The technology in this proposal has been designed
to work as part of the industry’s most powerful endto-end suite for mission critical operations. These products work together seamlessly, enhancing each
other’s individual capabilities, so that each solution
we propose is even more than the sum of its parts.

Here are some of the benefits that you could realize
by adding this technology to your current roster of
Motorola products:
• Integrations between Flex Suite and your existing
MCC 7500E consoles: The Flex Suite integrates
seamlessly with the Motorola Solutions MCC 7500E
console, allowing for quick access to key console
functionality directly within the Flex ComputerAided Dispatch (CAD) application. This integration streamlines operations and reduces time from call
receipt to call dispatch.
• Integrations between Flex Suite and your existing
APX radios: The Flex Suite is designed to work
seamlessly with Motorola Solutions’ APX radios.

With GPS-equipped APX radios, field personnel can
have real-time visibility for better dispatch decisions.

Data-equipped APX radios provide immediate unit
identification and location on the Flex CAD and Mobile
map display when the emergency button is pressed in
the field.
• Integrations between Flex Suite and your existing
Vesta solution: The Flex Suite integrates with the
Vesta NG-911 Call Handling System, allowing call
takers to answer incoming Vesta NG-911 calls from
within the Flex CAD application. This integration
provides a simplified user interface and expedites the
call taking and incident handling process.
6 Implementation
Motorola is committed to a seamless and efficient
implementation process for our customers’ new
technology. We understand the importance of
minimizing disruptions and ensuring a speedy
installation. To achieve this, we follow industrystandard practices outlined in the Product Management Body of Knowledge (PMBOK). Our
extensive experience with similar projects allows us
to apply best practices and lessons learned to deliver
the best possible outcomes. With a focus on project
management excellence and adherence to industry
standards, Motorola is dedicated to providing a
smooth and successful implementation experience
for our customers.

Service and Support
Motorola Solutions is dedicated to ensuring the
sustainability and ongoing performance of its
solutions. With extensive local resources, including
Motorola employees and Motorola-certified service
partners, Motorola can provide support and service
at any time, 24 hours a day. This commitment
to accessibility and responsiveness means that
customers can rely on Motorola to quickly address
any technical issues or concerns that may arise.

Whether it’s routine maintenance or troubleshooting
and repair, Motorola’s team of qualified technicians
is equipped to keep the solution operating at its
best. With a proven track record in comprehensive
sustainment plans and a focus on customer
satisfaction, Motorola Solutions is a trusted partner in providing top-notch service and support.

Summary
• Why Motorola? Motorola Solutions has a long history
of serving the public safety sector and is a trusted
leader in the industry. With innovative solutions and
advanced technology, Motorola is well-equipped to
meet the evolving needs of customers.
• Key benefits of the products mentioned: The
products offered by Motorola, such as high-resolution
cameras, AI-powered video analytics, and improved
communications systems, enhance facility safety,
streamline operations, and improve incident detection.

These solutions provide accurate threat detection,
efficient data analysis, effective communication, and
decisive incident response.
• Seamless implementation: Motorola follows
industry-standard practices outlined in the PMBOK
to ensure a seamless and efficient implementation
process. With extensive experience and a focus on
project management excellence, Motorola strives
to deliver the best possible outcomes and minimize
disruptions.
• Continuous working of the new technology:

Motorola Solutions is dedicated to ensuring the
sustainability and ongoing performance of its
solutions. With extensive local resources and a
commitment to accessibility and responsiveness,
Motorola can quickly address any technical issues or
concerns that may arise, keeping the solution operating at its best.
7 To learn more, visit:
www.motorolasolutions.com
Motorola Solutions, Inc. 500 West Monroe Street, Chicago, IL 60661 U.S.A.

Availability note (for example: Not available in Canada. Only available in Australia. Available in Europe.) MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2024 Motorola Solutions, Inc.

All rights reserved. 06-2024 [SS00]
City of Huntington Park, CA June 28, 2024
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Section 2
Solution Overview
The City of Huntington Park is continuously scaling its day-to-day operations to meet the growing needs of the City, and hence the need to collect, analyze, and display various data streams intelligently is becoming more critical than ever. Disparate sources of information need to be organized and processed in a way that provides the right information to the right people to make quick accurate decisions in the moments that matter.

In this mission of the City to build, refresh and scale their operations and technology, integrating technologies from various sources seamlessly and accurately is of critical importance. As a long- term public safety partner to the City of Huntington Park, Motorola Solutions understands the needs and growth plans of the City. We are proud to be able to offer an entire end-to-end suite of public safety products, starting with community engagement and moving through the public safety life cycle all the way to inmate management. Motorola' s extensive public safety ecosystem not only allows the City of Huntington Park to integrate their existing solutions like VESTA 911, and P25 LMR Radio System into the solution but also provides access to the ever-growing and evolving portfolio of solutions in the pursuit of building a truly integrated solution.

Motorola strongly believes that investment in a single -vendor solution across various stages and public safety functionalities provides many efficiencies and cost -saving benefits that will put the City of Huntington Park in the best position possible for the future. The Solution proposed in this offering definitely focuses on the specific needs you have today, but also builds for the entire organization in years to come.

The following solutions are included as a part of this proposal:
 Flex Suite, consisting of Computer-Aided Dispatch (CAD), Records Management System (RMS), Mobile, and Non-Custodial Software.
 CommandCentral Aware – Situational Awareness Software.  Avigilon Video Security and Analytics Solution.
 Access Control Solution.
 Rave Mobile Reach
 Cybersecurity Solution (Optional).

The sections below provide a details understanding of what is proposed and how it will integrate seamlessly into CommandCentral Aware meeting the needs of the City along with the corresponding statement of work.

City of Huntington Park, CA June 28, 2024
Integrated Flex Suite, CommandCentral Aware, and Video Security Solution System Description
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Section 3
System Description

3.1 Flex CAD/RMS/Non-Custodial Solution Summary
The Flex Suite
Flex Integrated Hub ✔ The foundation of every Flex solution. Stores and shares information between Flex applications.

Flex Computer-Aided
Dispatch – Standard
✔ Enables dispatch personnel to access mission-critical information, and effectively manage calls for individual and multi-jurisdictional agencies.

Flex Computer-Aided
Dispatch – Plus
✔ Enhances Flex CAD with the ability to store defined incident response plans, record hazard data on properties within a jurisdiction, and track alarms and manage fees.

Flex Mobile – ComputerAided Dispatch
✔ Allows field personnel to access accurate, real-time call information from their laptop computers, as well as update their status, add and view call comments, and access radio logs and incident information without burdening dispatchers.

Flex Mobile – Records ✔ Allows field personnel universal data access. Field narratives and image display options provide tools to manage and search records from the field.

Flex Records
Management System –
Standard
✔ Consolidates law incident records into one database, simplifying incident and case management reporting. Tracks complaints, victims, offenders, suspects, witnesses, evidence, vandalism, arson, vehicles, or stolen and recovered property.

Flex Records
Management System –
Plus
✔ Enables users to manage inventory, as well as record and track licenses and permits, civil processes, impounded vehicles details, pawned property, as well as equipment and fleet maintenance.

Non-Custodial ✔ Gathers system-wide corrections data, creating seamless data flow, and allowing users to process inmates from start to finish more efficiently.

Enhances safety with the ability to flag records, and simplifies booking processes and jail log information by supporting multiple offenses on a single entry.

ActiveEye Managed
Detection and Response
✔ Provides access to the ActiveEye Security Platform, along with 24/7 support from specialized cybersecurity experts who monitor missioncritical computer-aided dispatch (CAD) servers, workstations, and mobiles for indicators of threats and remediate them if needed.

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3.2 Hardware Specifications
Solution Summary
One (1) HPE DL360 Gen 11 Server
▪ One (1) Intel® Xeon® Silver 4416+ Processor.
- » Twenty (20) 2.00 GHz / 3.90 GHz (Turbo) Cores.
▪ 256 GB Memory.
▪ Four (4) 1GbE Base-T Ports plus two (2) - 1/10GbE Base-T Ports. ▪ 7.1TB Useable Flash Storage expandable to 21.2TB Useable. ▪ 5-Years of 24x7x4 hardware support with keep your hard drive add-on. ▪ Six (6) Windows Server virtual machine licenses.
▪ One (1) Red Hat Enterprise Linux Subscription with 5-years of support for two (2) virtual machines.

VMware Software
▪ Twenty (20) cores of vSphere Standard Subscription for 5-years (includes support).

Backup Software and NAS Storage
▪ 5-year Veeam Universal Subscription for ten (10) virtual machines. ▪ One (1) Synology RS822+ NAS device with three (3) 16TB 7200 RPM SATA drives. - » 16TB of useable storage, expandable to 32TB.

Solutions II Professional Services
▪ On-site installation and integration of the solution into the Agency's existing environment. ▪ 5-hours of Solutions II Support for assistance with the environment after installation.

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3.3 Flex CAD, Records and Non-Custodial Management
Solution

3.3.1 Flex Integrated Hub General Functionality

3.3.1.1 General Hub
Flex’s Hub design allows all information to be entered, stored, and extracted in real-time. Additionally, all applications in the system reference the same repository of information, preventing duplicate data entry and saving time. Lastly, it provides agencies with instant access to information as soon as they enter it into the system. The Flex system provides these time-saving benefits with the following technology:
 Centralized database.
 Central tables that cross-reference information system-wide.

Figure 3-1: Master tables show users critical information that is referenced across all The system’s master tables share information among all modules in real-time. Because our Integrated Hub automatically transfers data between all Flex applications, our customer agencies have immediate access to all data from the moment it is entered. To facilitate this integration, the system features several central tables that cross-reference information system-wide, including names, vehicles, wanted persons, and property.

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3.3.1.2 Imaging
The Flex Imaging module allows agencies to create a library of full-color digital images that are fully searchable from anywhere in the system. Mug shots, accident photos, and other images can be stored in multiple locations throughout the system and viewed by other users. The program is an all-in-one application for importing, organizing, editing, and sharing photos. Because it connects seamlessly with other modules in the Flex software, agencies are able to do more with their information.

Figure 3-2: Users can attach images, video, document, audio files directly to a file.

3.3.1.2.1 Unlimited Capture Workstations
Flex customers can choose to make every user workstation an image capture station at no extra cost.

No extra licenses are needed to operate our Imaging module, and users benefit from the convenience of unlimited capture workstations, while agencies take advantage of the long-term savings.

3.3.1.2.2 Quick View of Images
Images appear as thumbnails on all Flex records. Click the thumbnail to view the image, or any archived image. Users can see differences between new and old images, allowing personnel to determine if a subject has changed his or her appearance.

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3.3.1.2.3 File Description
Users can quickly access information about each file attached to a particular record. Flex’s File Capture feature allows users to enter the complete name of each file and create an accompanying description.

Icons displayed on the record enable users to see what types of files are attached without opening them.

3.3.1.2.4 File Capture Technology
Flex’s File Capture feature allows users to quickly organize images and other files. Users can easily add files to a record by dragging and dropping them onto the correct field. They can do this with single or multiple files. Users can also create an accompanying description for each file to promote easy content identification by other users.

3.3.1.2.5 Intuitive Editing Features
The Imaging module gives users access to several tools for enhancing and editing the quality of digital images. For example, if photos taken at an accident scene are less vivid than expected, users can easily adjust brightness, sharpness, and contrast with the click of a button. Users can also rotate and resize images as needed.

3.3.1.3 Geographic Information Systems (GIS)
GIS technology is at the core of Flex’s mapping technology. GIS helps users make proper decisions based on accurate location information. We partner with Esri®, the nation’s most trusted mapping provider to leverage the latest technology. Flex GIS interfaces directly with the Esri® ArcGIS server, eliminating an agency’s need to load mapping information into the local database.

3.3.1.3.1 Dispatch-Friendly Features
Flex’s GIS solution maximizes dispatchers’ use of the system. It automatically routes every call to the correct dispatcher, and reduces the likelihood of responding to the same incident twice. Additionally, our solution gives dispatchers the tools to make sure the closest unit responds to a given call. Flex provides these solutions with:
 Zone assignments.
 Alerts for duplicate calls.
 Directions to call locations.
 CAD Mapping and Mobile AVL.

3.3.1.3.2 Common Place Names
Agencies can customize the Flex GIS solution to reflect specific jurisdictions. Agency-defined common place names save users time by allowing them to input place names instead of street addresses. For example, users can enter “State Capitol” instead of the capitol’s street address. The system also accommodates landmarks, mile markers, highway exits, street intersections, and overpasses based on how the agency builds the database.

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3.3.1.3.3 Accurate Address Verification
Flex’s GIS solution optimizes agency responses, eliminates confusion, improves accuracy, and gives users the ability to quickly identify correct addresses when the system cannot find an exact match. The system’s address verification does this by displaying:
 Accurate and verified geographic information.
 Specific addresses and intersections, including x- and y-coordinates.  Color-coded address candidates.
 Flex’s Address Selection screen.

Figure 3-3: Address options are scored for relevance and color coded for easy understanding

3.3.1.3.4 Reverse Geocoding
Flex GIS simplifies operations by translating geographic coordinates into estimated addresses plotted on a map. By reverse geocoding data, users can quickly select the appropriate location for any situation. When users enter coordinate data, the software displays a list of all matching addresses.

3.3.1.3.5 Safe Incident Response
Our GIS solution improves officer safety by notifying users of warrants, alerts, and past criminal incidents associated with an address. Visual alerts allow users to make informed decisions and prepare for any possible scenario. For example, address alerts appear in red, and indicate details about any previous incidents. If an address has multiple alerts, a plus sign (+) appears at the end of the alert.

3.3.1.4 Active Directory
The system’s master tables share information among all modules in real-time. Because our Integrated Hub automatically transfers data between all Flex applications, our customer agencies have immediate access to all data from the moment it is entered. To facilitate this integration, the system features several central tables that cross-reference information system-wide, including names, vehicles, wanted persons, and property.

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The Flex Active Directory Integration Tool is a feature of the Flex product designed to simplify the user login process and streamline the management of user accounts. Once configured, the feature is transparent to end users, allowing them to log into the Flex product using their standard Windows username and password. Administration of the tool is managed within a Flex web application.

Active Directory integration is available for Windows and Linux customers with Multi Domain Active Directory. There is currently no solution for AIX customers.

Benefits
 Simplified Administration - User authentication and group membership are managed in a single place, Microsoft Active Directory.
 Fewer usernames and passwords to remember - Users need only know their Windows username and password.
 Leverage existing resources - Agencies can take advantage of existing personnel knowledge and skills to manage user accounts.

Features
 User authentication against Microsoft Active Directory.  Auto creation of APNAMES records from Microsoft Active Directory.  User synchronization with Microsoft Active Directory.  Group synchronization with Microsoft Active Directory.  Group membership associated with Microsoft Active Directory Security Groups.  Support for Nested Group Memberships.
 Support for Windows and Linux.
 Multi Domain Support.

Customer Responsibilities
 Successful agencies will have a dedicated resource as the local Admin for current active directory (AD) deployment at the agency. AD administrators will be responsible for AD and ideally will be involved in the initial setup of the current AD they have in place.  Motorola personnel will be able to assist with webapp configuration, but the bulk of the configuration must be completed by the agency.
 Every Flex group utilized in the system must be set up in the original AD infrastructure.  Motorola requires LDAP-S for security. The agency’s admin or IT must provide the certificate file and any configuration needed (networking, etc.). The agency must have this enabled on the AD server, and provide the certificate.

3.3.1.5 Data Replication
The Data Replication Tool is a web application designed to provide a secure, robust tool for replication of a Flex c-tree database to an external customer database. Nearly all tables are available for replication, and the application gives customers the ability to choose which tables are exported based on their operational needs.

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3.3.1.5.1 Stable Reporting
The Flex Data Replication module eliminates the need for agencies to query against a live Flex database, allowing personnel to access the reports they need, when they need them, without having to consider how it may impact the system. This module creates a stable platform upon which reporting applications, such as SAP’s Crystal Reports Server, can be added to create custom reports.

3.3.1.5.2 Flexible Reporting Options
Being locked into one specific reporting tool can limit an agency’s use of its Flex system. By using the Data Replication module, agencies can employ any industry-compliant technology they choose for accessing information. Personnel can then conveniently use a consistent set of commands for both their live and back-up database. Once an agency exports its live data, personnel can expedite their reporting capabilities using any tool available to easily move data from live to back-up databases – without being locked into any single application.

3.3.1.5.3 Familiar Database Use
The Data Replication module allows agencies to make the most of their existing IT expertise in other database services. Users can choose to export data to a separate database running either Microsoft SQL or MySQL.

Benefits for Flex Customers
The Data Replication Tool provides the following benefits to Flex customers:
 Isolates the reporting/ODBC queries from the production system, yielding an increase of stability and performance on the production system.
 Provides improved functionality over the FairCom ODBC and JDBC drivers.  Allows customers to leverage their existing expertise in other database technologies.

Important Note
It is important to note that this module is designed to provide data for a reporting server. It is not intended to be used as a disaster recovery, hot backup, or high-availability solution, and it cannot replicate data to another c-tree database. Additionally, it is each agency’s responsibility to manage or maintain the server, server operating system (OS), or the chosen database management system (DBMS).

In addition, our partner, Solutions II, offers a wide range of services including implementation and managed services. We will be happy to provide more information upon request.

3.3.1.6 StateLink
Agency personnel can use a single query into state, national, and other external databases to access information about wanted persons, stolen vehicles, missing persons, criminal histories, vehicle registrations, driver license information, and other critical data. Queries are sent securely and can be accessed from the StateLink request screen, from the Computer Aided Dispatch (CAD) module, or from a record within another Spillman Flex module. State-specific transaction forms are available to meet agencies’ custom needs, and administrators can set security privileges to regulate access. Flex’s StateLink is integrated with CAD and Mobile for convenience. Personnel can easily search for queries directly from the CAD screen, they have access to valuable information without requiring an additional terminal. When integrated with the optional Mobile State & National Queries module, field officers can City of Huntington Park, CA June 28, 2024
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query local, state, and national databases simultaneously for instant data on names, vehicles, property, wanted persons, and available images (where applicable).

3.3.2 Flex Computer-Aided Dispatch

3.3.2.1 Flex CAD (Standard)
Flex CAD enables dispatch personnel to access mission-critical information, and effectively manage calls for individual and multi-jurisdictional agencies. The following highlights a few of the system’s advanced features that help to ensure the immediate dispatch of the most appropriate units, including:
 Real-time call updates.
 Unit responses.
 Automatic alerts for wanted persons and dangerous locations.  Customizable special instructions in question/answer format.

Figure 3-4: The CAD Incident Screen gives dispatchers mission-critical information and alerts.

All system modules are fully integrated, enabling dispatchers to easily access data from any table, virtually eliminating duplication and redundancy. This integration allows users to generate incident reports with the most current system data, improving dispatch accuracy, maximizing time, and increasing officer safety. For example, users can instantly query name, vehicle, property, and law incident records directly from Flex’s Records Management System without leaving the CAD status screen.

3.3.2.1.1 Visible Name and Address Alerts
The system’s Alerts feature prepares officers for call response and enables them to anticipate hazards.

Users can easily share information regarding unsafe historical incidents, and alerts appear in red so dispatchers can quickly identify impending dangers and communicate any safety concerns. The alerts module accomplishes this by:
 Providing information about individuals and locations.  Allowing users to view address or name-related hazards.

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 Allowing dispatchers to tag a record with one or several alerts.

3.3.2.1.2 Flexible User Functions
Flex CAD accommodates both new and advanced users. Experienced dispatchers can simplify steps with keyboard shortcuts, or use the command line to operate the system. This flexibility allows users to train at their own pace. New users can easily adapt to the system by performing the following actions:
 Selecting icons.
 Dragging and dropping.
 Right-clicking.

3.3.2.1.3 Real-Time Status Alerts and Timers
The system’s alerts and timers help ensure officer safety by keeping dispatchers aware of all call and unit activity. Additionally, they inform users of any actions needed or time lapses exceeding agency thresholds with audible and visual alerts that provide real-time status updates.

3.3.2.1.4 Multiple Sessions
The system’s flexible architecture maximizes operational efficiency by enabling users to open multiple CAD sessions at a time. The screenshot below shows how any authorized personnel can open and manage multiple command lines representing multiple sessions.

3.3.2.1.5 Quick CAD Commands
Flex’s CAD command line can maximize dispatcher efficiency. Every action the system supports can be executed using quick CAD commands, saving users valuable time as they dispatch units, add calls, and search data.

3.3.2.1.6 Automatic Radio Log Entries
The system’s automatic radio log functionality saves users time while increasing unit safety. The CAD solution automatically tracks radio transmissions, and creates a log entry for every status change. This ensures all communications are recorded with complete accuracy, and allows dispatchers to focus on other time-sensitive tasks. Consequently, units have immediate access to timely information, and administrators can review all unit activities at their own discretion.

3.3.2.1.7 Radio Integration
With Flex CAD, agencies can leverage their use of radios for enhanced situational awareness.

Specifically, the software provides the following capabilities to streamlined communications and maximize user safety:
 Assign portable radios to first responders, and vehicle-mounted radios to units.  Enable dispatchers to change a radio's alias directly from CAD.  Display radio alias and fleet vehicle information for each unit within CAD.  Monitor radios from CAD with push-to-talk indicators that identify speakers in real time.  View radio talk groups directly within CAD.

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Figure 3-5: Users can open multiple CAD sessions simultaneously to streamline operations.

3.3.2.1.8 Customizable Screen Options
Flex allows dispatchers to customize system settings to their full advantage, allowing them to streamline their task execution through individual customization. For example, agencies can choose to display only calls from specific geographic areas, or lock the settings system-wide for uniformity. Some of the features that users can customize include:
 Display windows.
 Column settings.
 Toolbar buttons.
 Right-click commands.
 Color display options.

Figure 3-6: Users can open multiple CAD sessions simultaneously to streamline operations.

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3.3.2.2 E9-1-1 Interface (Standard)
The Flex E9-1-1 interface improves the effectiveness and dependability of wireless 9-1-1 services by quickly identifying the location of a cellular user, allowing agencies to pinpoint cellular call locations. As the interface receives automatic number and location information (ANI/ALI) from a standard E9-1-1 system, it populates the data to the Flex CAD system. Additionally, the system meets federal regulations for Phase I and Phase II compliance, ensuring agency compliance with regulations. The following highlights several key advantages:

3.3.2.2.1 Automatic Field Entry
This feature minimizes data entry requirements, enables the rapid creation of accurate call records, and reduces the potential for data entry errors. The information it automatically adds to the CAD screen includes:
 Contact name.
 Address.
 City.
 714-928-2574.

3.3.2.2.2 Accurate Mapping
When used with the Flex CAD and CAD Mapping modules, the E9-1-1 Interface improves data accuracy, promotes faster response, and enables users to make informed dispatching decisions. As a service call is received, the E9-1-1 interface automatically validates the call location with the Flex GIS solution. Once verified, the call location is automatically plotted on the CAD map and routed to the appropriate dispatcher’s screen. Dispatchers can view the street name, call location, and nearest cross streets.

Figure 3-7: Streamlined Workflow

3.3.2.2.3 Call Data Preservation
Our E9-1-1 interface allows agencies to store valuable call information in the call record. When the agency receives a call from a wireless device, the initial Automatic Location Information (ALI) generally contains Phase I information. This information automatically populates the Address field of the Flex CAD Add Call screen. When an ALI rebid is performed to receive any additional Phase II latitude and longitude data, the updated location information also populates the Add Call screen. Agencies can configure to automatically transfer the original ALI information to the Comments field of the call record.

Thus, the agency can perform continual ALI rebids to update location information while retaining a history of all ALI information received, providing continual situational awareness while maintaining location records for administrative purposes.

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3.3.2.3 CAD Mapping (Standard)
The Flex CAD Mapping module provides users with powerful access to location and call information.

Dispatchers can quickly view jurisdictional data, including street names, major buildings, landmarks, police districts, and fire/EMS zones. The system automatically plots call locations, and allows dispatchers to view detailed data. This instant access to refined data gives dispatchers the ability to rapidly dispatch the most appropriate units to each call, saving valuable time and enhancing responder safety in critical situations.

Figure 3-8: The CAD Mapping module gives users access to location and call information.

Dispatchers can also click on the map to view information about a specific location. Flex CAD Mapping uses the Esri® ArcGIS server to communicate directly with the GIS. This eliminates the need to load map data into a separate database, streamlining accurate address verification. Our mapping solutions are compliant with Phase I and Phase II wireless requirements, displaying longitude and latitude points at the approximate location of the call.

The following highlights some key features of Flex CAD Mapping.

3.3.2.3.1 Flexible Dispatching
The flexibility of our system accommodates a variety of user preferences. Users can quickly and easily dispatch units using the mouse, or retain full use of the keyboard by:
 Dragging and dropping a unit symbol to a call, or vice versa.  Entering any function directly into the CAD command line.

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Figure 3-9: Flex's GIS integration allows for accurate real-time positioning of all units.

3.3.2.3.2 Customizable Features
Flex facilitates efficient operation in accordance with user preferences by enabling agencies to configure CAD Mapping software to meet both agency and individual user needs. Agencies can do this in a number of ways:
 Customize map icons by selecting from a list and upload agency-defined symbols.  Center new calls on the map.
 Add map layers such as street, landmarks, and districts.  Change map element colors to reflect roads, city boundaries, and more.

3.3.2.3.3 Mapping Toolbar
Flex’s CAD Mapping toolbar streamlines the dispatching process with intuitive navigation tools. The system provides reminders of each button’s function by displaying tool tips that enhance usability.

Users also have the option to control the map directly from the CAD command line. Additionally, users can quickly navigate the maps with the following functionality:
 Zoom in.
 Zoom out.
 Pan.
 View the entire map.
 Change layer properties as needed.

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3.3.2.3.4 Call and Unit Information
Our CAD Mapping solution gives users direct access to call and unit information, ensuring improved response times and appropriate officer actions. The system automatically suggests intersections and addresses that require geo-validation as the user is typing. Timely access to data increases officer safety, improves response results, and helps defuse potentially dangerous situations. Users achieve this timely access by right-clicking on a unit or call symbol and selecting the specific information they want to view. For example, users can choose to view information regarding:
 Call number or nature.
 Address.
 Complainant.
 Assigned officer.

3.3.2.3.5 System Integration
CAD Mapping fully integrates with the CAD and AVL modules, and our GIS system. With Flex’s GIS, CAD calls automatically appear on the agency’s jurisdictional map. Flex’s AVL Mapping module, when used in conjunction with Global Positioning System (GPS), displays real-time location information for all units on the CAD map. With the system's radio integration, dispatchers can, upon demand, also view radio locations on the map, as well as when a radio emergency button is activated for real-time situational awareness and response. Any necessary radio programming to support portable location on the map is the responsibility of the agency.

3.3.2.4 Rapid Notification (Standard)
Flex’s fully integrated Rapid Notification module allows users to send automatic report-of-call details to responding units. This module gathers information from the CAD screen and sends it to a printer at the responding agency. Individual units can also be notified of an event by email, text message, and/or phone call. Information gathered from the screen includes details such as:
 Address.
 Nature of call.
 Contact name and priority.

3.3.3 Flex Mobile Data Computing

3.3.3.1 Mobile Voiceless CAD
The Flex Mobile Voiceless CAD module allows field personnel to access accurate, real-time call information from their laptop computers, preserving radio channels for other critical communication during urgent situations. The module also enables personnel to quickly:
 Update their status.
 Add and view call comments.
 Access radio logs and incident information without burdening dispatchers.

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Figure 3-10: Voiceless dispatch facilitates safe and efficient response.

The following is an overview of key features.

3.3.3.1.1 Mobile Access to Call Information
The Flex Mobile Voiceless CAD module allows users to access information about a call’s address, nature, and any additional comments as they are entered by dispatchers. The software frees up radio frequencies for high-priority calls and eliminates the potential for misheard information, or interrupted communications. Using Mobile Voiceless CAD also prevents others from monitoring your communications over an unsecure radio channel.

3.3.3.1.2 Status Updates and Call Comments
Users can update the status of a call or unit directly from their laptop, saving valuable time and eliminating the need to notify dispatchers via radio every time a situation changes. Users can also add comments to a call, and view new comments using the Mobile Voiceless CAD module. The ability to view call comments from the field provides users with critical access to important details, alerts, and tactical updates during critical situations.

3.3.3.1.3 Efficient Radio Logs
Keep accurate radio logs for federal, state, or department records using Flex’s Mobile Voiceless CAD module. The module automatically tracks response times and status updates, eliminating the need to request a radio log history from dispatchers.

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3.3.3.2 Mobile Mapping AVL & Mapping
The Mobile AVL module uses advanced technology to track the location of all fleet units through Global Positioning System (GPS) receivers, providing dispatchers with optimal situational awareness when dispatching calls and allocating resources. To view this information, Flex Mobile supports a variety of GPS devices. The following summarizes several of the advantages offered:

3.3.3.2.1 Mapping
Users can view the following from the AVL map:
 Location.
 Status.
 Contact information of responding units.
 Quickest route to a call.
 Building schematics.
 Live camera feeds.

Flex’s Mobile AVL Mapping module also enables personnel in the field to access critical call information and a map from a single screen. Alongside the map, they can access:
 Addresses.
 Cross streets.
 Hazards.
 Updated call comments.
 Responding units.
 Weather.
 Premises and HazMat information.

3.3.3.2.2 Mapping Tools
This powerful functionality allows users to view call and officer locations, and receive turn-by-turn driving directions to improve response times. Users have the ability to easily:
 Search by X and Y coordinates.
 Calculate the distance between calls with a measuring tool.  Hyperlink a website or photo to a call.
 View predefined map layers that include:
- Law and fire zones.
- Water sources.
- Ortho images.

3.3.3.2.3 Unit Location Display
Dispatchers and field officers can view the location of agency units and CAD calls on a jurisdictional map. This enables dispatchers to quickly assign units to calls based on proximity, and field officers can City of Huntington Park, CA June 28, 2024
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view the map to determine the shortest route to calls. Dispatchers can do this on the map by dragging a unit to a call, or vice versa.

3.3.3.2.4 Unit Status Information
The Unit Status screen complements overall situational awareness by displaying the status of dispatched units. For each unit, the software displays:
 Status.
 Active call.
 Assigned zone and agency.
 Current location or most recent radio log entry.

Figure 3-11: Flex’s Mobile AVL Mapping technology provides access to comprehensive information.

3.3.3.3 Automatic Vehicle Locator (AVL)
Our AVL Mapping module employs the highest technological standards for this type of software.

Advanced AVL technology is leveraged to track the location of all fleet units using GPS receivers, providing dispatchers with optimal, critical situational awareness. The following is an overview of key features:

3.3.3.3.1 Real-Time Unit Tracking
Knowing unit location in relation to an active CAD call enables users to quickly dispatch backup or provide further instruction. The AVL Mapping module allows CAD to display the real-time location of all AVL-equipped units. The software displays:
 Status.
 Active call.
 Assigned zone and agency.
 Current location.
 Most recent radio log entry.

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3.3.3.3.2 Direct AVL
Direct AVL shows users the location of a unit the instant the vehicle is started, and its transmitter begins sending pulses. This information is sent directly to the agency using a combined GPS transmitter and wireless modem. Dispatchers can view the unit’s real-time movements on the CAD map.

Figure 3-12: Flex’s AVL Mapping technology supports efficient and accurate unit response.

3.3.3.3.3 Indirect AVL
Indirect AVL enables users to view the unit’s movements on the CAD map. It uses a wireless modem to receive real-time location information from a GPS transmitter connected to a mobile laptop computer.

The GPS data, with other information from the laptop, is then transmitted to the agency’s dispatch center.

3.3.3.3.4 Quickest Route
Dispatchers can use Flex’s Quickest Route feature to determine the active unit with the fastest route to an incident, greatly reducing response time. Based on a unit’s current location, the Quickest Route module calculates the total drive time to reach a call, and allows users to view the ideal route and driving directions. This feature takes into account the agency’s local street network, while recognizing barriers such as rivers, canyons, and limited-access highways, enabling dispatchers to minimize timeconsuming obstacles for responding units. In addition to proximity calculations, it computes actual drive time to determine which unit can respond first.

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Figure 3-13: The Quickest Route helps dispatchers view the ideal route and directions based on unit location.

3.3.3.4 Flex Touch
The Flex system enables personnel to have full access to the information they need on the go. With the Flex Touch interface, users can access records and images, search for data within the local database, view dispatch information, receive call assignments, and update unit status from a mobile device like a smart phone or tablet.

Flex Touch is compatible with most major smart phones, including Android, iPhone, and systems. It can also be used on an iPad or a desktop computer, allowing personnel to take full advantage of crisp, high-resolution navigation through maps and other mobile data. Below are several of the key advantages:

3.3.3.4.1 Real-Time Call Updates
Calls are color-coded by status, allowing users to quickly see whether officers have arrived on the scene and if a unit’s timer has expired. Users can view all active calls, the nature of the call, address, and any assigned units. Users can also view call comments and enter their own comments from the mobile device.

3.3.3.4.2 User-Friendly Interface
The Flex Touch interface is designed for convenient click or touch-screen navigation from a mobile digital device. Touch utilizes the same login information as the main Flex system, streamlining access to important data. Images appear on the screen as thumbnails, and can be viewed in full screen by touching or clicking on the image. Flex has configured the images for mobile digital device screens to conserve bandwidth for faster downloads, which are automatically formatted as links so that users can direct-dial them from a device, and users can also send emails with links to a record.

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3.3.3.4.3 Field Searching
The application helps provide redundancy in data access, enhance officer safety, and provide users with access to a wide range of information in the field. Flex Touch supports wildcard searching; if a search yields no results, secondary search rules are used to match a possible record. For example, if a name search yields no results, the software searches for a matching social security or driver license number. The application displays records with warrants or alerts in red, enabling the responding officer to be prepared for any possible situation. Additionally, users can search the agency database for names, property, vehicles, and incidents.

3.3.3.4.4 Data Partitioning
The partitioning feature protects sensitive data by allowing users in the field to only see records that they are authorized to view. The application obeys the partitioning rules already in place in the Flex system.

3.3.3.4.5 Integration with Google Maps
A Google map automatically opens when an address is selected in the Flex Touch application. Users can see the current address, destination, traffic information, and turn-by-turn directions.

3.3.3.5 Quickest Route

3.3.3.5.1 Summary
The Flex Quickest Route module allows an agency to route units based on shortest drive time. This enables dispatch to recommend the closest unit and allows individual units to map the quickest route to a destination. Dispatchers and mobile users also have the ability to query for directions using the Quickest Route module.

3.3.3.5.2 Feature List
 Find the quickest route between two locations in the CAD and Mobile maps.  Automatically display the quickest route for a responder in the mobile map when assigned to an incident.
 Automatically recalculate a route for a responder that deviates from the current route.  Create and manage barriers using the CAD map.
 Incorporate quickest drive time into unit recommendations in CAD.

3.3.3.5.3 Requirements
General
 Expertise working with ArcGIS and Network Analyst extension.  A functioning network dataset created from the agency’s map.

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Table 3-1: Hardware
Hardware Model Vendor/
Company
Support Notes
GIS Server Dedicated machine that meets the system
requirements for ArcGIS Enterprise. See
ESRI's website for these requirements.

Table 3-2: Software
Software Version Vendor /
Company
Notes
Flex CAD, Flex Mobile Version 2018.3 or
later
Motorola
Solutions, Inc.

ArcGIS Desktop with
Network Analyst Extension
Version 10.5 or
later
ESRI Used to build and maintain the network
dataset that is used to perform routing
analysis.

ArcGIS Enterprise with
Network Analyst Extension
Version 10.5 or
later
Motorola
Solutions, Inc.

Use to publish the routing service that
Flex uses.

CAD Mapping Version 2018.3 or
later
Motorola
Solutions, Inc.

Flex CAD Mapping and/or Mobile
Mapping license.

3.3.3.6 Mobile Premises & HazMat

3.3.3.6.1 Summary
Be prepared for a variety of disaster scenarios with field access to data on the location, type, and container size of hazardous materials stored in your jurisdiction as well as detailed premises information such as number of floors, responsible agencies, and physical descriptions. The National Oceanic and Atmospheric Administration (NOAA) CAMEO database offers information on more than 4,000 chemicals, including recommended handling instructions, first-aid responses, and protective clothing. Proximate population information helps you organize warnings and evacuations.

3.3.3.6.2 Feature List
 Maintaining Premises Data.
 CAD and GIS Integration.
 Proximate Populations.
 CAMEO® Chemical Database.
 HazMat Response.

3.3.4 Flex Mobile Records

3.3.4.1 Mobile Records
The Flex Mobile Records module empowers personnel with universal data access. Convenient field narratives and image display options provide the necessary tools to effectively manage records from City of Huntington Park, CA June 28, 2024
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the field. Mobile personnel can also search for records in multiple places without leaving the vehicle or requesting dispatch assistance. Searchable databases include:
 Local databases.
 Flex and non-Flex databases (requires the InSight Interface).  State databases (requires the Mobile StateLink Interface).  National databases (requires the Mobile StateLink Interface).

The following highlights several key advantages.

3.3.4.1.1 Local RMS Queries
Mobile Records combines speed with flexibility. Users have the ability to search for names, vehicles, incidents, property, and wanted persons. These queries provide comprehensive search results from local, state, and national databases, with the ability to encrypt state and national query responses for use with third-party citation and crash programs.

Additionally, a drop-down menu provides officers with more detailed fields to perform enhanced searching. Once the user has submitted his or her search criteria, a list of matching records appears in the returns folder of the Mobile Message Center.

Figure 3-14: Flex Mobile provides detailed search returns for officers in the field.

3.3.4.1.2 Image Display
The system’s image display function helps field personnel identify suspects and verify criminal histories.

While viewing a record, all associated images related to that record are available, including mug shots or photos of vehicles and property. Images first appear in thumbnail size, but they can also be expanded to full-size.

3.3.4.1.3 Field Narratives
Users can enter field narratives into the system directly from the vehicle. This saves valuable time and improves record details. Each user can view, add, and append narrative information or supplemental narratives directly from the Law Incident screen. Additionally, field officers have the flexibility to enter an City of Huntington Park, CA June 28, 2024
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unlimited number of supplemental narratives for witness statements and other follow-up activities. For routine narrative entries, the system allows users to easily define templates for precise information gathering.

Figure 3-15: Users can view additional Involvements information by expanding the record using the plus (+) sign.

3.3.4.2 Mobile Field Report with Field Interview

3.3.4.2.1 Summary
Conduct field interviews and record data from your vehicle. Large fields and drop-down menus are easy to navigate using either a touch-screen monitor or a keyboard and mouse. Forms can be customized with your agency’s name, graphics, and a report title. Save time and prevent mistakes using drop-down lists of prefilled data wherever possible. Forms attach to Flex records for viewing, editing, and printing, and they system automatically searches for matching records before storing the information and routing electronically for approval. Add an unlimited number of people, vehicles, property, associated details, and narratives, and add your own custom fields.

3.3.4.2.2 Feature List
 Customizable Look and Feel.
 Integrated Incident Record Submission.
 On-scene Reporting and Validation.
 Simple Narrative Writing Features.

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3.3.4.3 Driver License Scanning
Data gathered from a driver license can be used to efficiently conduct database searches and complete field reports, enhancing investigative abilities and officer safety. Flex’s Driver License Scanning module gives officers the ability to populate Mobile search screens by scanning a driver license. Additionally, scanning the license will also automatically query the local, state, and national databases. Information drawn from scanning the license includes:
 Name.
 Date of birth.
 Address.
 Race.
 Gender.
 Driver license ID number.

3.3.4.3.1 Automated, Accurate Data Entry
When personnel scan a license, the Driver License Scanning module automatically populates the appropriate fields on the Mobile search screen with the driver’s information. Driver license data can be used to populate the Mobile Law Form, Mobile Accident Form, Mobile Citation Form, and Law Field Interview Form (each form sold separately), reducing redundant data entry and saving officers and personnel time in the field.

3.3.4.3.2 Customizable Searching
The Flex Driver License Scanning module can be programmed to conduct searches in local, state, and/or national databases when a license is scanned. Officers can use the information returned from those searches to:
 Determine if the license is valid.
 Check for outstanding warrants.
 Confirm if the vehicle is stolen.
 View criminal history information.
 View previous incidents involving people or vehicles.

3.3.4.3.3 Dual Scanning Capability
Officers can gather information by scanning both magnetic strip and barcoded licenses where available, preventing agencies from creating redundant processes for the same action. Because the module adheres to American Administration of Motor Vehicle Administrators (AAMVA) standards, it has access to information on multiple licenses from across the nation. Its access extends to 20 states and entities that use magnetic strip licenses, and 52 states and entities that use barcode licenses.

3.3.4.4 Mobile Arrest Form
Flex’s Mobile Arrest form is integrated with the Mobile Field Report and is completed as part of a related incident record. The Arrest form can be finalized and saved prior to completing the Field Report.

The following is an overview of key features:

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3.3.4.4.1 Automated Data Entry
Automated data entry enables patrol officers to quickly fill out multiple form fields using search results obtained from a name or vehicle query. Users can pre-fill forms with information from the Flex database by querying the Flex Mobile StateLink product, or by scanning a driver license barcode or magnetic strip.

3.3.4.4.2 Integration
Forms are automatically attached to the Flex record where they can be viewed, edited, or printed. The system also conducts an automatic search for matching name and vehicle records. New records are created if needed, and Involvements® are generated between associated records.

3.3.4.4.3 Customizable Fields
The Flex Automated Field Reporting modules enable patrol officers to add an unlimited number of people, vehicles, property, and their associated details. Narrative fields have no set length, allowing officers to add as much or as little text as needed.

3.3.4.4.4 Field Narratives
Officers can enter narratives, including probable cause statements, into the system directly from the vehicle, saving time and improving records details. They can add, view, and append supplemental narratives or narrative information directly from the Law Incident screen. The text editor displays the appropriate prompts for the selected template as users type the narrative information. Spell check and time stamping are also included.

3.3.4.4.5 Data Integrity
Flex helps prevent mistakes caused by incorrectly typed entries with drop-down lists. The system also ensures that important data is collected by requiring users to enter data in specified fields before saving the form.

3.3.4.5 Mobile State and National Queries
Use a state connection to search state and national databases for name, vehicle, property, guns, and wanted person records as well as available images. Users can perform state and federal searches simultaneously with one query while using the local RMS query feature to search local database information. Returns are delivered audibly as well as with visual highlights, including any alerts on records containing warnings.

3.3.4.5.1 Feature List
 State and National Database Queries.
 Transaction Recall.
 CAD Integration.
 Mobile Integration.
 Multiple Response Destinations.
 Alerts.

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 Voice and Highlighting.

Note that this module requires the StateLink Interface.

3.3.5 Flex Records Management System

3.3.5.1 Records Management System (RMS) (Standard)
Flex’s Law Records Management System consolidates all law incident records into one database, providing easy-to-generate incident and case management reports. Each record has information associated with the name, incident number, property, item, and vehicle involved. Agencies can track complaints, victims, offenders, suspects, witnesses, evidence, vandalism, arson, vehicles, or stolen and recovered property for criminal and non-criminal incidents.

3.3.5.1.1 Accurate Reports
Users can easily clarify department initiatives and document progress by developing preformatted reports or configuring ad hoc reports for:
 Crime analysis.
 Presentation.
 Archiving.

Agencies can also compile detailed summaries and activity information for submitting UCR reports as necessary.

3.3.5.1.2 Detailed Case Management
Agencies have the ability to track cases from beginning to end by following detailed status information.

Flex’s case management feature uses Involvements® to link information on all persons, property, and vehicles associated with a case.

3.3.5.1.3 Dispatch Integration
Flex’s integrated solutions ensure rapid and consistent data entry. The RMS module is linked directly with Flex CAD, which allows the software to automatically transfer appropriate information from calls to related incidents.

3.3.5.1.4 Advanced Security and Intelligence
Administrators can protect data integrity with flexible security features that allow users to secure privileged information. The Flex system allows agencies to store an unlimited amount of data regarding the following characteristics of individuals or groups:
 Hangouts.
 Associates.
 Vehicles.
 Employment.
 Activities.

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3.3.5.1.5 Organized Dissemination
The system provides information accountability by tracking all information disseminated through the RMS module. Users can record the full text of the disseminated information, and create a link to the name record of the party receiving the information.

3.3.5.1.6 Automatic Visual Alerts
Agencies improve investigator and officer safety with alerts that indicate dangerous, wanted, or missing persons. Once an alert is attached to a record, Flex’s integration populates the alert wherever the record exists.

Figure 3-16: Users see clearly visible alerts system-wide, no matter where the information is.

3.3.5.2 Incident-Based Reporting (IBR) (Standard)
The Flex system enables the agency to easily compile detailed crime summary and activity information such as offenses, arrests, and law incidents for submitting IBR reports that meet state and federal standards. The software automatically retrieves information from the system upon data entry, eliminating manual efforts to create these reports. This retrieval enables the system to produce audit reports that verify the accuracy of reported data. Additionally, Flex holds state reporting certification and offers an integrated National Crime Information Center (NCIC) interface that aids in required report submissions.

3.3.5.3 Evidence Management (Standard)
Flex’s Evidence Management module simplifies evidence tracking, allowing each agency to maintain a complete and accurate chain of custody for every piece of evidence. The Evidence Management module records changes in the location, status, and custodian of evidence, providing a detailed history from reception to release, or disposal of the item.

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Figure 3-17: Compile detailed data that meets state and federal standards.

3.3.5.3.1 Complete Evidence History
Users can automatically track modifications to evidence records from processing, through lab analysis and court appearances, to the release or disposal of the item.

3.3.5.3.2 Evidence Reporting
The system enables users to maintain optimal awareness and accountability of evidence and its status.

Users can generate reports that show evidence custody, create barcodes for any code table, and show the location of evidence. Some of the reporting tools include:
 The Case Closed Evidence List Report.
 The Generate Barcode List Report.
 Evidence Location Summary Report.

3.3.5.3.3 Detailed Evidence Data
The Flex solution facilitates efficient entry, adding, modifying, and searching for records within the screen. Using the Evidence Management screen, users can manage:
 Property item.
 Storage location.
 Identification number.
 Activities associated with the item.
 Comments.

3.3.5.3.4 Interface Features
Flex’s optional Evidence Barcode & Audit Interface module enables users to manage the evidence room in minutes and saves hours of personnel time. The interface’s barcoding functionality allows for City of Huntington Park, CA June 28, 2024
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simplified data entry, precise labeling, and hand-held auditing of storage locations. Participating agencies can easily inventory and audit evidence using a handheld barcode reader to check data against the Evidence Management table for discrepancies in the item location.

Figure 3-18: Flex’s evidence management module provides detailed evidence data.

3.3.5.4 Evidence Barcode and Audit Interface (Standard) The Evidence Barcode and Audit Interface module provides agencies with barcoding capabilities for evidence management. It also includes a portable handheld barcode reader to inventory and audit evidence rooms for tracking location and movement.

Figure 3-19: Barcode Reader
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3.3.5.4.1 Automatic Data Transfer
Flex’s Automatic Data Transfer saves time and ensures accuracy for agencies as information is tracked throughout the evidence life cycle. Users have the ability to attach barcode labels to evidence items, and use a scanner to automatically transfer the data into an evidence record. Additionally, the status of multiple evidence items can be changed simultaneously by using the “Scan” option of the interface.

3.3.5.4.2 Barcode Printing
Our solution facilitates efficient entry, adding, modifying, and searching for records within the screen.

Using the Evidence Management screen, users can manage:
 Property item.
 Storage location.
 Identification number.
 Activities associated with the item.
 Comments.

3.3.5.4.3 Inventory and Evidence Tracking
Users can easily collect and store scanned inventory details with a handheld barcode reader, including the item number, storage location, and custodian’s name. Information on moved evidence items can be tracked as well, including item number, storage location, custodian’s name, transaction code, time and date of transaction, quantity moved, and reason for the move.

3.3.5.4.4 Detailed Reporting
The Import Inventory Barcode Report and the Import Move Inventory Report ensure data integrity.

Users can check for discrepancies between the data downloaded from the portable barcode reader and the information contained in the Evidence Management table.

3.3.5.5 Pin Mapping (Standard)
The system’s Pin Mapping module provides investigators with accurate and timely data they can use to analyze incidents and crime trends. Thorough crime investigations are supported with powerful searching capabilities that allow users to access critical information for effective decision-making, rapid deployment tactics, and prompt assessments.

3.3.5.5.1 Powerful Mapping Options
Flex’s comprehensive toolbar enables users to identify trends and ensure address consistency through a comprehensive database of street and address information. Users can:
 View different map layers.
 Change the color, size, and type of points.
 Restrict or show all incidents on the map.

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Figure 3-20: Flex’s Pin Mapping module allows users to view crime trends for a specific geographic area.

3.3.5.5.2 Efficient Analysis
The Pin Mapping module enhances investigative needs by allowing agencies to access any piece of data, record, or a combination of fields from any point on the map.

3.3.5.6 Offender Tracking (Standard)
Flex’s Offender Tracking module enables agencies to track critical information on various types of offenders. This enhances personnel and community safety by providing situational awareness of offenders within the agency’s jurisdiction.

Figure 3-21: Users can track an extensive list of critical information on each offender.

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3.3.5.7 Traffic Information (Standard)
Our Traffic Information module delivers consistent, accurate data for shaping sound traffic safety policies and procedures. The software monitors activity on your roadways and generates quantifiable reports for traffic management. The following are key features of this powerful tool:

3.3.5.7.1 Citations and Warnings
Users can easily access citation and warning data. Full integration allows the agency to create a new name and vehicle record for a new contact, or link an existing name and vehicle while creating a citation or warning. They can also track:
 Offense.
 Name information.
 Vehicle description.
 Citation dispositions.
 Bail and/or fine collections.

3.3.5.7.2 Traffic Reporting
This feature quickly turns data into comprehensive information. Users can view several preformatted reports and a full snapshot of warning and citation activity from the traffic reports menu. It also provides:
 Demographic analysis.
 Accident summary reports.

3.3.5.7.3 Imaging Integration
Utilizing Flex’s optional Imaging module, users can attach photos to any record for quick reference during an investigation. The agency can capture and archive high-quality digital photos from accident scenes. Additionally, they can print or copy and paste images in a report. Users can attach multiple images to each vehicle record.

3.3.5.7.4 Powerful Searching
System integration enables users to search multiple record sources at once, providing detailed information on vehicles or persons involved in the same traffic accident or citation.

3.3.5.8 Personnel Management (Standard)
The Personnel Management module enables comprehensive employee management. Agencies can store, retrieve, and manage detailed employee information including special skills, medical history, training and certification, positions, attendance, activities, leave time, and overtime. The module also accurately accounts for administrative activities such as commendations and disciplinary actions. The following highlights a few of the system’s advanced features that help to simplify personnel management.

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3.3.5.8.1 Special Skills and CAD Integration
Dispatchers can send the best personnel to a given call by using the Personnel Skill screen to reference any employee’s special job skills. Job skills can include foreign language fluency, CPR certifications, or explosives expertise.

Figure 3-22: Enhance call assignments with special skills references.

3.3.5.8.2 Detailed Employee Information
A detailed record for each employee provides users with the ability to efficiently track and update general information, such as the employee’s name, address, division, status, and Social Security Number.

Figure 3-23: Personnel can track and update detailed employee information.

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3.3.5.8.3 Personnel Reports
Users can generate easy-to-view personnel reports from a comprehensive menu of options including:
 Identification numbers.
 Medical events summaries.
 Administrative events summaries.
 Pay status and payroll reports.
 Training reports.
 Leave requests.
 Position status and demographics reports.
 Workload reports.

3.3.5.8.4 Training Information
Ensure that personnel are equipped with the training to do their jobs safely by monitoring their training portfolios. The system enables users to update and monitor the following training data for individual employees:
 Type of training completed.
 Dates and locations.
 Cost.
 Credit earned.

3.3.5.8.5 Medical History
The Medical Event detail screen can be used to track employee medical events that occur before and during employment. Detailed records of employee medical history including blood type, allergies, insurance information, and physical information are stored in the system.

Figure 3-24: Track an employee’s medical history before and during employment with the Medical Table “Events.”
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3.3.5.8.6 Attendance and Workload Management
Employees can easily enter work activity information into the Employee Workload screen. For each activity performed, employees can enter work dates, start and end times, activity and location codes, a reference number, and comments.

3.3.6 Non-Custodial Management

3.3.6.1 LA County LiveScan Fingerprinting Interface
The Non-Custodies management solution’s LiveScan Fingerprinting Interface streamlines the transfer of inmate name information and arrests data onto agency fingerprint cards. The interface allows users to exchange data between the Jail Records module to a third party LiveScan fingerprinting software system. Users can then customize the data to ensure that fingerprint cards meet agency preferences and state recording requirements.

3.3.6.1.1 One-Touch Data Transfer
Users can efficiently transfer inmate data to LiveScan fingerprinting software while reducing the risk of data errors. With a single touch, the inmate’s name, gender, physical description, booking identification number, arresting agency, Social Security number, and other data are automatically entered into the correct fields on the inmate’s fingerprint card in the LiveScan software.

3.3.6.1.2 Reporting Requirements
The LiveScan application helps agencies meet state and federal reporting requirements. Users can customize the interface to transfer the specific information, onto fingerprint cards, that is needed to meet state and federal reporting requirements. The order in which data appears on the cards can also be configured to meet unique agency preferences.

3.3.7 Flex Data Conversion
Purchasing and implementing a new Flex system often requires a migration from your agency’s previous vendor’s database to your new Flex server. Depending on how long your agency had been using your previous system, this can mean moving away from years’ or even decades’ worth of public safety data about your community, and into a brand new and empty database.

Our data conversion process is designed to quickly and efficiently transfer your agency’s wealth of information to a new database, where it can be accessed and utilized more efficiently.

We recommend that agencies convert their data as soon as possible after adopting a new system in order to minimize the amount of data re-entry personnel have to complete, and the number of times they have to log in to multiple databases, to search for information.

3.3.7.1 Data Conversion Process
When it comes to the actual data conversion process, there are different options as far as what you can convert, and where you can convert it to. Before the conversion process begins, your agency will work with your Flex sales representative and a data conversion specialist to evaluate the quality of your data, and the most appropriate conversion option to pursue.

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Careful consideration should be given to the overall effects each option will have on data accuracy, system reliability, personnel resources, and agency-specific operational procedures. Below are the several data conversion options to be considered.

3.3.7.1.1 Live Database Conversion
Data Location – Motorola Solutions provides the option to convert all legacy data into the live Flex database. Full conversion of this type offers substantial operational convenience, as your agency’s legacy data will be comingled with the new data that is entered into the Flex system. As a result, reports, dashboards, and in many cases involvements, will include an agency’s legacy data.

Required Preparation – In order to accomplish an effective full data conversion, fields need to be mapped, duplicate legacy data needs to be cleaned or merged, and some free text data will need to be made uniform. Agencies considering full data conversion should conduct a comprehensive review of the limitations of its existing data, and be aware of the high risks associated with converting duplicate data. Preparation of this type requires extensive effort and time on the part of the agency, and Motorola Solutions.

Price – Live database conversion is a more expensive option, due to the scope of the conversion, and the considerable preparation required.

3.3.7.1.2 Secondary Flex Database Conversion
Data Location – Our customers have the option to convert all legacy data into a dedicated reference Flex database. Following this full conversion, legacy data will be accessed by selecting the reference database, as opposed to the live database, when logging in to Flex. Reports run in the live system will not include legacy data; however, users can search data against the reference database, and copy information over into the live database. The risk imposed by duplicate legacy data is notably lessened with this conversion option, as legacy data is not comingled in the same live environment.

Required Preparation – In order to accomplish an effective full data conversion, fields need to be mapped, duplicate legacy data needs to be cleaned or merged, and some free text data will need to be made uniform. Preparation of this type requires extensive effort and time on the part of the agency, and Motorola Solutions.

Price – Reference database conversion is a more expensive option, due to the scope of the conversion, and the preparation required. Also accounted for in the cost of this conversion is the required additional database support.

3.3.7.1.3 Legacy Data Query
Motorola Solutions offers Legacy Data Query option for agencies to consider.

3.3.7.1.4 Data Query
Data Location – Our customers have the option to “dump” legacy data into a separate, query-only database. This query-only database can be accessed with Motorola Solutions’ Record Query tool. The Record Query tool will connect to the query-only database, enabling users to query their agency’s legacy data, and manually bring data into a report printout format. Though all legacy data will not be available in the live environment, it will be preserved without the need to maintain an old system.

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Required Preparation – The effort and time that must be expended in preparation for this conversion is minimal, making the entire process much simpler.

Price – Manual Record Query tool is the least expensive data conversion option, due to the scope of the conversion, and the preparation required.

In order to properly determine the most appropriate data conversion option, and its associated price, your agency will need to review the status of its current data environment with your Flex sales representative, including:
 The size and number of systems that store your legacy data.  Which product suites you want to convert (Names, Vehicle, Property, CAD, Records, Evidence, Jail, etc.).
 Whether you want to convert images and file attachments.  The data entry standards utilized by your current system.  How many years’ worth of data you want to convert.

We look forward to working closely with your agency to determine the most beneficial approach to meet your needs.

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3.4 ActiveEye Managed Detection & Response for Flex
(Optional)

3.4.1 Solution Overview
Motorola Solutions (“Motorola”) is pleased to present the proposed cybersecurity services for City of Huntington Park, CA (hereinafter referred to as “Customer”).

The following cybersecurity services are included in our proposal for the Customer’s Flex system:
 ActiveEyeSM Managed Detection & Response for Flex
- Endpoint Detection and Response
 Motorola Security Operations Center (SOC) Services

3.4.2 Services Included
The ActiveEye service modules included in our proposal are presented below Table 3-3: Service Modules
Service Module Features Included Site/Environment
Endpoint Detection and Response
(EDR)
▪ Carbon Black Defense + Threat
Hunter
▪ (310) EDR Total Endpoints
▪ Online Storage Period: 30 Day
Storage
▪ Flex Clients (260)
▪ CAD (30), RMS (35), Mobile
(85)
▪ Flex Host Environment (50)
Security Operations Center (SOC) ▪ Monitoring and Support ▪ Service modules

3.4.3 Service Description
The ActiveEye Security Platform collects, manages, and analyzes security events. Built-in analytics examine multiple real-time threat intelligence feeds, reference past events, and follow playbooks to automate most actions. Analytics also prioritize events to quickly identify those that require remediation.

As a Security Orchestration, Automation and Response (SOAR) platform, ActiveEye speeds up remediation, using predefined or custom playbooks to automatically investigate and respond to threats.

ActiveEye’s automatic investigation capabilities include looking up threat intelligence, querying past data, adding recommended action notes to cases, and bringing event details to the main investigation screen. Its automated response capabilities include changing alert priorities, closing alerts, blocklisting files, removing files from systems or isolating hosts from the network.

This automated approach to threat identification and remediation eliminates more than 95 percent of false positives, allowing your team or our SOC analysts to shift their focus to more complex investigation and response tasks.

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3.4.3.1 ActiveEye Managed Security Portal
The ActiveEye Security Portal, a cloud-based web application, enables improved coordination of cybersecurity efforts between your agency and Motorola Solutions. From this central platform, your agency’s personnel will be able to view threat insights, event investigations, security reports, threat advisories, and the status of cases.

Figure 3-25 ActiveEye Portal
Dashboard
The ActiveEye dashboard provides a summary of key information It includes a snapshot of open alerts, alert categories, key performance indicators (KPI), open cases, and recent threat advisories. Users can also see more in-depth information, such as the number of security cases, alert details, alert trends, reports, and group communications.

Security Cases
When a threat is identified, the SOC will create a security case. Through the ActiveEye Portal, your agency’s personnel will be able to view details of current or past cases, create new cases, or respond to ongoing cases.

Alert Details and Trends
Alerts can be evidence of a past, active, or developing threat. ActiveEye records relevant data for each alert, enabling users to quickly view its trigger, the systems it impacts, and any actions taken to address the alert.

ActiveEye also provides tools for reviewing groups of alerts based on key attributes or time periods.

Attribute filters enable users to toggle which alert groups are shown in ActiveEye, helping users spot trends or threat activity. Users can also compare alert logs for specific time periods to determine if specific trends are associated with a threat or are false positives.

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Investigations and Reporting
ActiveEye includes robust ad hoc reporting capabilities that provide important information about active and historical threats. Users can share information outside of ActiveEye by downloading reports in .csv or .json format.

In addition to ad hoc reporting, ActiveEye can provide a daily email summary and monthly report. Daily email summaries can include alert counts, security cases opened or closed, saved queries that have new data, and detailed endpoint security statistics. If needed, ActiveEye can send one or more summary emails with different content for different groups. Monthly reports are available as a PDF download.

Security Advisories
ActiveEye also enables the SOC to share Security Advisories on active threats. These advisories guide security teams on how to take actions against threats and where to get more information.

Information Sharing
ActiveEye includes several other functions for sharing information. Automatic security alerts notify predefined contacts of incidents, based on incident priority. Other information-sharing functions include:
 SOC Bulletins - Instructions from your agency’s personnel or the SOC that analysts reference when creating security cases. These can communicate short-term situations where a security case may not be required, such as during testing or maintenance windows.  Customer Notebook - The SOC will use the Customer Notebook to document your agency’s environment and any specific network implementation details assisting the SOC investigation of security cases.
 Contact Procedures - Escalation procedures and instructions on who to contact if an incident occurs. Contact procedures include instructions and procedures for specific security incident levels. The SOC and your agency’s personnel will jointly manage contact procedures.

User Access
User access settings make it simple to add, update, and remove access to ActiveEye. Users may be given administrative access, allowing them to perform administrative tasks such as setting up new service connectors, resetting passwords, and setting up multi-factor authentication for other users.

3.4.3.2 Service Modules
One or more service modules can be integrated through the ActiveEye platform. These modules provide more information for ActiveEye to correlate, offering a clearer vision of events on your agency’s network. In addition, modules enable security teams and analysts to more easily access and compare data from disparate systems.

3.4.3.3 Endpoint Detection and Response
If an attacker attempts to breach your existing security controls, it is critical to respond quickly.

Integrating Endpoint Detection and Response (EDR) tools with the ActiveEye platform enables security analysts to respond to attacks and view threat intelligence in a single interface. Through the ActiveEye platform, analysts can isolate hosts, block files, allow files, and remove files.

See Table 3-3: Service Modules for subscription details.

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3.4.3.4 Security Operations Center Monitoring and Support ActiveEye MDR includes ongoing monitoring by Motorola Solutions SOC cybersecurity analysts to look for potential cybersecurity threats to connected networks, applications, and devices on a 24/7 basis.

The SOC team operates from secure, redundant locations in the United States, and can securely operate at remote locations if necessary. Team members complete regular training on customer data management and privacy to protect sensitive customer data. Based on their broad security experience, the SOC’s analysts will recommend security device configurations and implement playbooks to increase focus on the most critical threats.

If a threat investigation requires input from your agency’s security team, the SOC will create a security case and follow defined escalation procedures for each priority level. ActiveEye will enable your agency’s personnel to view security cases and event investigation history.

In the event of a potential incident, the SOC will use data available in ActiveEye and access your agency’s system to determine the extent of malicious activity. If needed, the SOC will add more detection policies to your agency’s service modules.

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3.5 Rave Alert
In a world of unknowns, Rave’s critical communication and collaboration platform helps prepare and respond to any incident. Rave Alert provides the ability to send mass notifications and/or targeted messages to connect and inform your community and organization with critical information at critical times. Backed by public safety-grade infrastructure, Rave sends billions of notifications a year and is trusted by thousands of federal, state, and local agencies.

Rave Mobile Safety’s Critical Communication and Collaboration Platform is a fully funded offering by Cal OES under the NG 9-1-1 Alert & Warning System contract. For additional information or to opt-in, simply visit the following website: Cal OES NG 9-1-1 AWS.

3.6 Rave Mobile Reach
To assist with the transition to Rave Alert, Rave Mobile Safety offers Mobile Reach, a service that significantly improves your ability to reach a larger portion of your community during emergencies.

Emergency communication is generally limited to landlines and individuals who opted-in to receive alerts and historically make up less than 10% of the total population. Now with the addition of mobile data, Mobile Reach acts as a powerful supplement by providing provisioned, geo-tagged, and loaded mobile contact data into the Rave Alert platform, automatically expanding your reach and connection to as many community members as possible to deliver vital information to the right people at the right time.

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3.7 Avigilon Fixed Video Cameras and Access Control
Solution

3.7.1 Solution Overview
Motorola Solutions, Inc. (“Motorola”) is providing this proposal to the City of Huntington Park for a citywide CCTV camera solution. The proposed Avigilon Video Security and Analytics Solution consists of the Avigilon Control Center (ACC) Unity 8 video management system (VMS), video infrastructure, cameras, software licenses and storage at specified locations throughout the city.

Also included in this proposal is a citywide Access Control solution. The proposed Unity Access Solution consists of the Avigilon Control Manager (ACM) door management software, servers, HID card readers, electrified door hardware (varies depending on door type), door accessories (door contacts, REX), power supplies, and access control panels at specified locations throughout the City.

3.7.2 Solution Details

3.7.2.1 Unity 8 - Video System
Motorola will implement a citywide Avigilon Video Management System using the Unity 8 Video Client and NVR5 & recorders. Cameras will be installed at specified city properties and video will be recorded on each NVR (network video recorder) located on-site.

Motorola will provide a turnkey video security solution and will setup, program, pull cable, and commission the NVRs and Cameras for the city and train the city staff on using Unity 8.

Through collaboration with the City, and Motorola it has been determined that a turnkey video solution will be provided at the following locations:
 Huntington Park City Hall
 Huntington Park Police Department
 Huntington Park Court House
 Huntington Park Public Works
 Frank Park Community Center
 Raul Perez Park
 Salt Lake Park
 Veterans Park
 Well Site 12
 Well Site14
 Well Site 15
 Well Site 16
 Well Site 17
 Bear Ave Well
City of Huntington Park, CA June 28, 2024
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Motorola will begin implementing new city building/sites per the agreed upon schedule and each site will go through a construction, testing, and commissioning phase. Cabling will be installed first, followed by cameras, and termination to the network. As each component of the system is brought online, it will be connected to its respective server. Once the site is tested and approved, the operating staff will be trained accordingly. Documentation will be updated to reflect the final configuration of the cameras, access control, panic alarms, and related components. MSI will train the city employees based on their roles and responsibilities.

CAT-6 cabling will be pulled from each camera back to related MDF/IDF telecom closets and terminate cameras to city network switches. If the city requires additional switch capacity, an approved Cisco switch will be provided and installed at an additional cost to the City.

Motorola will implement wireless point-to-point and point-multi-point IP radios where data networking is unavailable.

Avigilon Unity 8 is Avigilon’s latest and most advanced version of ACC™ video management software.

Designed to bring the right information to you so that you can take action. Unity 8 provides an easy-touse, AI-enabled user interface to help ensure critical events do not go unnoticed Avigilon’s Next Generation Analytics delivers improved accuracy in both perimeter protection and in crowded, indoor environments:
 AI Powered Notifications and Events.
 Expanded Object Classification.
 Appearance Search and Unusual Motion and Activity Detection.  Advanced Pattern-based Analytics.
 Teach-by-example Technology Powerful Forensics Actionable Data.  Focus of Attention.

Avigilon’s Fifth-generation Network Video Recorders (NVRs) offer our highest capacity, retention and throughput to provide secure, reliable and scalable platforms for high-performance security solutions.

Reliable storage with RAID-configured redundancy offers a highly available and resilient system that protects your data. Our PRM (premium) and STD (standard) models include reliable hard drives with RAID 6 or 60 redundancy. Operating systems on a redundant array of Solid-State Drives designed for greater reliability and speed.

The operators of the Unity 8 Video system will have ability to:
 View live video.
 View recorded video.
 Perform an appearance search of classified objects (people or vehicles).  Perform an facial recognition search (on selected cameras only).  Share video easily with other users.
 View the health of the system (hard drive status, camera status, remaining memory of server, etc.).

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3.7.2.2 Avigilon Cameras and Sensors
H5A Camera Line - presented in dome and bullet form factors, and featuring our next-generation video analytics technology to help focus your attention on potentially critical events, providing a smarter and more powerful video security solution from the moment it is deployed.

H5 Fisheye Camera Line - delivers a complete, high-resolution, 360-degree panoramic view with no blind spots.

H5 Multisensor Camera Line - combines Avigilon self-learning video analytics with exceptional coverage, featuring three or four individually adjustable camera sensors that can be positioned to monitor virtually any area. The Multisensor only requires one camera channel license, delivering more actionable data with increased ROI.

H5A PTZ Camera - brings wide area coverage and long range detail with up to 36x zoom for superior situational awareness. Provides high-quality, evidentiary images and 360° views for you to monitor critical infrastructure.

Video Retention - Avigilon’s HD Video Infrastructure delivers secure, reliable, and scalable storage for video recorded from connected cameras. Video storage will be provided by the proposed hardware utilizing the Avigilon HD Video Infrastructure line. The video infrastructure units will provide sufficient onboard storage to deliver ~30-days of recorded video each (PD retention time is 365 days). *Multiple factors may affect actual video quality and retention time. Storage calculations for each site are based upon known information at time of walkthrough, and are subject to and dependent on scene activity and retention policies.

Warranty & Extended Warranties - Avigilon offers the most comprehensive warranties in the industry.

Warranties listed below are provided as part of this proposal. See Avigilon Limited Warranty & Product Policies for complete details, exceptions and exclusions. Avigilon Video Infrastructure - All NVR’s are backed by lifetime 24/7 Avigilon telephone technical support. NVR5X series NVR’s include a manufacturer's five (5) year limited warranty with Next Business Day Dell-on-Site Response.

3.7.2.3 Unity 8 - Access Control
Motorola will provide a turn-key access control solution and will setup, program, pull cable, and commission the servers, install door hardware, provide locksmithing and readers for the city and train the city staff on using the ACM software.

Through collaboration with the City, and Motorola, it has been determined that a turnkey access control system will be provided at the following locations:
 Huntington Park City Hall
 Huntington Park Police Department
 Huntington Park Court House
 Huntington Park Public Works
 Frank Park Community Center
 Raul Perez Park
 Salt Lake Park
The Access Control Manager (ACM) Enterprise and Enterprise Plus systems are an IT-friendly Physical Access Control System (PACS) from Motorola Solutions for enterprise-class installations. It’s a City of Huntington Park, CA June 28, 2024
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complete access solution that is designed to keep your focus on securing your people, property and assets, and maximizing your time by helping you respond immediately to alerts wherever you are. The ACM™ system is a browser-based solution that can integrate with existing IT/HR systems, minimizing the need for duplicate data entry. It comes with a full set of standard features that not only offer an intuitive and easy-to-use user interface, but will reliably safeguard your information.

Mifare Desffire EV3 encrypted credential cards are recommended for this project - which represent the latest in access card security. ACM Controllers will be installed at specified city properties which will communicate back to the Police Department MDF ACM Server. We recommend the Avigilon AC-MERCONT-LP1502 controller board with AC-MER-CON-MR52-S3B reader interface modules for controller systems. Avigilon/Life safety power supply enclosures will be used for power. Motorola will provide a turn-key solution which includes setup, programming, ACS cable where necessary, the ACM Server, Signo-40 & Signo-20 readers, and door lock hardware and door lock power where applicable*.

The access control will allow the city to control who enters each facility. A visitor who wished to enter the Staff only (or non-public access areas) areas of the facility will need a card credential. This credential will be presented to a card reader - the card reader will the encrypted information from the card and either allow or deny access into the area. A record of this transaction is kept on the ACM server. An operator of the ACM system has the ability to review entry reports as well as add users, remove users, initial holiday door schedules, and view the health of the system in its entirety.

The ACM system will be integrated into the Unity 8 Video system for the purpose of viewing and confirming the card users identity, and investigate (through video confirmation) that the user of the card credential is in fact the appropriate user (holder) of the card credential.

3.7.2.4 Video System Maps and Device Layout
Below are the maps and device layouts of all locations where Unity 8 Video System is provided. A detailed list of all included devices is provided in Appendix B Huntington Park VMS Device List.

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Figure 3-26: City Hall and Courthouse - Floor 1
Figure 3-27: City Hall and Courthouse - Floor 2
City of Huntington Park, CA June 28, 2024
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Figure 3-28: City Hall and Courthouse - Exterior
City of Huntington Park, CA June 28, 2024
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Figure 3-29: Police Department - Floor 1
Figure 3-30: Police Department - Floor 2
City of Huntington Park, CA June 28, 2024
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Figure 3-31: Police Department - Exterior
Figure 3-32: Huntington Public Works - Bld. 1 (exterior) City of Huntington Park, CA June 28, 2024
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Figure 3-33: Huntington Public Works - Bld. 2 (exterior) Figure 3-34: Huntington Public Works - Bld. 3 (exterior) City of Huntington Park, CA June 28, 2024
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Figure 3-35: Huntington Public Works - Bld. 4 (exterior) Figure 3-36: Huntington Public Works - Bld. 4 (exterior) City of Huntington Park, CA June 28, 2024
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Figure 3-37: Frank Park Community Center (Interior + Exterior) Figure 3-38: Raul Perez Park (Exterior + Interior)
City of Huntington Park, CA June 28, 2024
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Figure 3-39: Salt Lake Park (Exterior)
Figure 3-40: Salt Lake Park (Interior)
City of Huntington Park, CA June 28, 2024
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Figure 3-41: Veterans Park
Figure 3-42: Well Site 12
City of Huntington Park, CA June 28, 2024
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Figure 3-43: Well Site 14
Figure 3-44: Well Site 1
City of Huntington Park, CA June 28, 2024
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Figure 3-45: Well Site 16
City of Huntington Park, CA June 28, 2024
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Figure 3-46: Well Site 17
Figure 3-47: Bear Ave Well
City of Huntington Park, CA June 28, 2024
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3.7.2.5 Access Control Maps and Device Layout
Below are the maps and device layouts of all locations where Unity 8 Access Control is provided. A detailed list of all included devices is provided in Appendix C Huntington Park ACS Device List.

Figure 3-48: City Hall ACS DL DS
City of Huntington Park, CA June 28, 2024
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Figure 3-49: Courthouse ACS DL DS
Figure 3-50: PD ACS DL DS
City of Huntington Park, CA June 28, 2024
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Figure 3-51: Public Works ACS DL DS
Figure 3-52: Community Center aka Frank Park ACS DL DS
City of Huntington Park, CA June 28, 2024
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Figure 3-53: Raul Perez Park ACS DL DS
Figure 3-54: Salt Lake Park ACS DL DS
City of Huntington Park, CA June 28, 2024
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3.7.2.6 Maintenance
Video Surveillance & Access Control monthly Preventative Maintenance Details:
 4:00 PM On-Site Visits Per Year (Four (4) visits of 4-Days with two (2) Technicians).  Site Report will be Generated for each Visit Upon Completion within 5 Business Days.  Dedicated MAPS 1-800 Line 24/7 Answering Service.
 Emergency 6-Hour Response Time via Telephone During Business Hours.  Emergency 48-Hour Response During Business Hours M-F 9am-5pm On-site.  Service Calls on-site have a four-hour minimum.
 Service Calls to be charged at a $230.77/Hour Rate.
 Emergency Calls outside of business hours to be charged at time and half.  This quote does not include any camera or access control material parts or costs. Parts will be charged separately per each service.
 City of Huntington Park to provide SOV with remote access to Video NVR and Access Control Server for remote service calls. Any remote service will have no minimums and will be charged at a $230.77/Hour rate.
 Lift charges will be included for 6-days per year.
 Repair calls outside of PM visits may require additional lift charges.

3.7.2.6.1 PM Visit Task List: Video Management System & Access Control  Check Server Health, Software Updates, Log Files, Server Hard Drive Health, Server Time, Daytime Recording, Nighttime Recording, Confirm IR Function.  Check & Clean Dirty Cameras: Check Focus, Check Cabling for Wear, Clean Dirty Domes, Check Camera Firmware & Update, Recording Retention, Camera Views & Focus, System Backups.
 Log-in and Check Switches, Check IP Radios, Check Fiber, Review All Port Information Labeling, Review Cabling and Wire Management, Exceptions.  Fill in Preventative maintenance Report for Site.

3.7.2.7 Specifications / Datasheets
Motorola Solutions has provided key literature in Section 7.

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3.8 CommandCentral Aware

3.8.1 Overview
To integrate and provide a unified platform for the City to consolidate ail the new data collection systems described above and existing data system that the City owns, and have a unified interface to view them all, Motorola proposes CommandCentral Aware Suite.

Motorola' s CommandCentral Aware solution for City combines disparate systems and data into an accessible, " single pane of glass" user interface. This single interface offers command centers a complete operating picture to support field personnel in real time. CommandCentral Aware unifies data from mapping, correlated event monitoring, analytics, and communications. This interface streamlines public safety workflows and viewpoints, enabling users to access and act on critical information.

Users that can benefit from accessing CommandCentral Aware include but are not limited to Dispatchers, PSAP Supervisors, Real Time Crime Analysts as well as Investigators.

The agency can increase the value of current investments by connecting CommandCentral Aware to other software platforms. These integrations can include Computer Aided Dispatch ( CAD) systems, Call Handling, Land Mobile Radio ( LMR), and/ or Video Management Systems ( VMS). Users can communicate with confidence, knowing their information is hosted in the highly secure Microsoft Azure cloud.

3.8.1.1 Designated Entities
The entities participating in the CommandCentral Aware solution are:
 City of Huntington Park Police Department.

3.8.1.2 Application Software and System Components
The CommandCentral Aware solution includes the following elements:
 CommandCentral Aware Pius with up to twenty (20) Named User Licenses and 5 year subscription.
 Spillman Flex CAD Integration for incident and/ or unit location Automatic Vehicle Location AVL).
 PremierOne CAD Integration for incident and/ or unit location Automatic Vehicle Location AVL).  VESTA Call Handling Integration for 911 Call Data.
 ASTRO Radio/ APX NMEXT Location and Presence (IMW) Integration.  Rave Panic Alert Integration.
 Avigilon Control Center (ACC) Integration.

3.8.2 The CommandCentral Platform
CommandCentral is an end-to-end platform of interconnected solutions that unify data and streamline public safety workflows from a tip or call to case closure. Through single sign-on capabilities, your personnel can access all CommandCentral software applications with one agency username and password for a more streamlined workflow. The CommandCentral platform puts your agency’s data to City of Huntington Park, CA June 28, 2024
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better use, improves safety for critical personnel, and helps keep your focus on the communities you serve.

CommandCentral evolves over time, maximizing the value of existing investments while adopting new capabilities that better meet your personnel’s growing needs. With cloud-based services and an agile development methodology through constant user feedback, Motorola Solutions can deliver new features and functionality in a more manageable, non-intrusive way.

Figure 3-55: The CommandCentral End-to-End Platform

3.8.3 CommandCentral Aware Features
CommandCentral Aware provides location and alert capabilities to improve public safety response, described in the sections below.

Mapping
CommandCentral Aware features a unified interface to display locations and alerts. Users can view all location-based data on the map display to enhance decision making. CommandCentral Aware Mapping features also include the following:
 Event Monitors – View CAD incidents, open-source data alerts, and sensors on a map. This map can consist of Esri online, Esri server, or static map layers. This map can be modified with other data layers.
 Data Layer Panel – Show or hide data layers to refine the map view.  Event Information Display – View details associated with each icon on the map.  Historical Map – View a 90-day lookback of CAD incidents, service requests, or emergencies.

An export tool extracts the recreated timeline to KML format to view in Google Earth or ESRI ArcGIS Pro. Aware's Historical Map view enables users to interact with video assets that were available during the selected, historical time-frame. If the camera (and its relative VMS) has the ability to play recorded footage, the recorded footage of the selected time frame can be played in Aware's Video Module directly from the Historical Map.

Geographic Information System (GIS) Data Set
CommandCentral Aware integrates with hosted GIS data sets from Esri ArcGIS Server or ArcGIS online. The geospatial information contained within these data sets are core to the intelligent map display. This enhances workflow details driven by geography and the metadata contained within these data sets.

Esri’s powerful geospatial engine within CommandCentral Aware is used to automatically invoke spatial queries, including nearby items and geographic boundaries. This geospatial processing enables intelligence-driven analysis in order to focus on the concentrated area of concern and orientate those responding.

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Data sets help users to:
 Refine displayed data based on the geographic area defined per user. Data includes area, beat, sector, precinct, zone, or quadrant.
 Find nearby entities by predefined distance. Parameters include closest camera while in route, closest cameras to an event - CAD, gunshot detection, alert.  Determine road blockages caused by traffic jams, flooded roadways, or other obstacles.

Weather Integration
CommandCentral Aware includes integration with Weather services. This integration provides customized weather-driven services. Services include site-specific forecasts, severe-weather warnings, historical data, and custom analytics. Weather services also provides the following data:
 Location key for the desired location.
 Forecast information for a specific location.
 Current Conditions data for a specific location.
 Daily index values for a specific location. Index availability varies by location.  Radar and satellite images.

Rules Engine
The Command Central Aware rules engine allows users to create rule-sets to trigger actions based on event types. For example, users can highlight rows in the Event Monitor and customize sound alerts for critical incidents. These visual and audio triggers reduce the number of steps needed to support an incident.

Floor Plan Integration
CommandCentral Aware allows the ability to view building floor plans in the Map Module enabling users to see detailed building levels, switch between floors, and look for specific rooms or cameras on each floor. Clicking the map opens a floor plan widget at the bottom of the window where users can change the view between floors in a building. The Indoor Cameras Tool allows users to place cameras on the building floor it is located on, providing more granularity in locations where cameras are installed on multiple floors. Floor plan files must be in AutoCAD DXF format to be supported by CommandCentral Aware. There are twenty five (25) floors included with CommandCentral Aware. Each additional floor will incur an additional cost.

3.8.4 CommandCentral Aware Integrations
CommandCentral Aware can integrate with various tools and solutions, described in the sections below.

Computer Aided Dispatch (CAD) Integration
CommandCentral Aware integrates with CAD systems to provide CAD status and event monitor capabilities. The CAD status monitor allows users to see a listing of incidents (event type, location incidents, narrative, priority, status, geographic area, and location of devices or units). The application consumes event-driven data from multiple CAD systems, allowing for real time assessment with other relevant data published to the platform, such as officer location, alarms, alerts, tips, tactical information, voice, and video. This proposal includes Flex and P1 integrations as required by the City of Huntington Park.

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VESTA 911 Call Handling Integration
CommandCentral Aware integrates VESTA 911 call data. The CommandCentral Aware application displays key caller events, such as 911 ringing, connects, and disconnects, alongside location updates to monitor the status of wireless callers. This provides essential information to assist personnel responding to an incident. In addition, a view of a call-based heat map helps PSAP resources understand where the volume of calls is coming from and improve the decision making process.  Authenticates 9-1-1 calls for Hybrid Enhanced Location information.  Maps Text-to-9-1-1 calls.
 Displays links to building footprints and Automated External Defibrillator (AED) locations.  Presents user-supplied profiles in the same interface with mapping and display of landline, VoIP, and wireless 9-1-1 calls.

APX NEXT SmartLocate Integration
The APX NEXT SmartLocate feature provides dispatchers with accurate location data over a broadband network. This location data, combined with CommandCentral Aware functionality, enables better tracking of field personnel and improved situational awareness. SmartLocate quickly sends GPS coordinate updates and location information from the field to dispatchers, providing a more effective operating picture of any situation. This gives dispatchers a greater ability to manage incidents and allocate resources in the most efficient way possible. Broadband connectivity increases the frequency of location reporting beyond the capability of an LMR system. This improves location accuracy and enables more users to be tracked. The CommandCentral Aware tool set features many location triggers, including time, distance, push-to- talk (PTT), emergency, and accelerated cadence during emergency.

3.8.4.1 Motorola 911 Mapping Integration
CommandCentral Aware integrates with Motorola Solutions CAD and 911 call data. The CommandCentral Aware application shows key caller events, such as 911 ringing, connects, and disconnects, alongside location updates to monitor the status of wireless callers. This provides essential information to assist personnel responding to an incident. In addition, a view of a call-based heat map helps PSAP resources understand where the volume of calls is coming from and improve the decision making process.
 Authenticates 9-1-1 calls for Hybrid Enhanced Location information.  Maps Text-to-9-1-1 calls.
 Displays links to building footprints and Automated External Defibrillator (AED) locations.  Presents user-supplied profiles in the same interface with mapping and display of landline, VoIP, and wireless 9-1-1 calls.

3.8.4.2 AccuWeather Integration
CommandCentral Aware includes integration with AccuWeather. This integration provides customized weather-driven services. Services include site-specific forecasts, severe-weather warnings, historical data, and custom analytics. AccuWeather also provides the following data:
 Location key for your desired location.
 Forecast information for a specific location.

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 Current Conditions data for a specific location.
 Daily index values for a specific location. Index availability varies by location.  Radar and satellite images.

3.8.4.3 Rave Panic Button Integration
Rave Panic Button, a Communication and Response Program, provides a mobile panic button that places a voice call to 9-1-1 while immediately sending a notification to key stakeholders of the location type of incident. Rave Panic Button delivers critical response data to 9-1-1 and first responders, giving them tools for a faster, more coordinated response. Additionally, the Communication and Response Program provides capabilities through the platform that allow for non-emergency communication and status checks. This program is available for iOS as well as Android devices.

CommandCentral Aware integrates with Rave Panic Button. When a panic alert is initiated in Rave, the alert will be mapped in CommandCentral Aware and populated into the event monitor. Users can access critical details submitted by the user, including incident type and multimedia attachments.

3.8.5 Video Management System Component Descriptions
As part of CommandCentral Aware, the Video View module consumes video content from a variety of Video Management Systems (live and recorded, fixed and mobile). Each VMS offers a variety of tools via an SDK. These tools can include, but are not limited to, location, user-controlled Pan Tilt Zoom (PTZ), Digital Zoom, Image Capture, Video rewind and export clip, and historic search of recorded video. These features improve productivity and increase responder safety.

The Video View module can also consume video analytics of automated license plate recognition and object detection. These capabilities refine video feeds to accurately assess detail that the eye may not see, further enhancing the users experience within CommandCentral Aware. Component configuration within CommandCentral Aware allows for specific use case definition expanding automated intelligence into the application via:
 Workflow Configuration – Associate related data from different systems to get a comprehensive view of an incident or threat. Display nearby video sources based on CAD incident, sensor alarms, and provided third-party data alerts.
 Real-Time Video Streaming – Patrol the community or view an event in seconds by accessing up to 16 cameras simultaneously from video feeds via VMS. Users can reference the video source, date, time, and location, as well as customize camera groups for quicker access to particular locations.
 Camera Field of View – Define FOV and view on the map display. Users can toggle cameras off and on that may or may not be pointed in the direction of the incident.  Video Camera Audit Log – Capture user interactions and record them in a log.

Table 3-4: Supported Video Capabilities within CommandCentral Aware Feature Description
Camera Import Importing cameras and the directory tree from VMS to CommandCentral Aware.

Camera Location Use coordinates stored in-camera custom fields at the NVR (or) pulls geo-location coordinates from the camera units. Specifically identified during installation.

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Feature Description
PTZ Control of pan, tilt, and zoom (PTZ) functions on capable camera units that have been imported into CommandCentral Aware.

PTZ Presets PTZ cameras predefined pan, tilt, zoom values are applied to live feed.

PTZ Tours PTZ cameras execute a scan of its vicinity.

Live Video Direct feed from the camera as provisioned in the VMS system.

Recorded Video Playback video from the archive.

Live Snapshots Perform a screen capture of the live scene to send as an attachment via messaging service.

Recorded Snapshots Isolate and capture a section of the recorded video to be distributed by the messaging service.

Recorded Fast
Forward
Display frame recorded sample at a faster rate playing forward.

Record Fact
Backward
Display frame recorded sample at a faster rate playing backward.

Digital Zoom Magnifies a selected area for live and recorded video.

Video Export Ability to prepare a video clipping for export to messaging or evidence collection.

Bookmark On Live View and Recorded Playback, the bookmark automatically captures the camera information, the date, and time stamps for the video, and enables you to input the bookmark author, a name for the bookmark, and an optional description, plus an associated incident identifier. Bookmark fields can be edited later, except for the date, time, and author fields.

Avigilon Control Center (ACC) & Video Analytics
The Avigilon Control Center (ACC) uses self-learning analytics to provide effective monitoring and proactive, real-time response for security personnel. ACC combines an intuitive interface with advanced artificial intelligence (AI) search technology for a full-featured integration with CommandCentral Aware.

Avigilon offers analytics embedded in Avigilon cameras up to 5K (16 MP) resolution.

This ACC integration includes the following:
 Advanced Pattern-Based Analytics – Avigilon advanced video pattern detection technology accurately recognizes the movements of people and vehicles while ignoring motion not relevant to a scene. The system’s self-learning ability reduces false positives and helps make alerts more meaningful.
 Teach-by-Example Technology – Avigilon teach-by-example object classifier technology allows users to provide feedback about the accuracy of alarm events generated by Avigilon devices. Rather than decreasing analytics sensitivity to reduce false alarms, the feedback trains devices to improve the accuracy of the analytics used to determine which alarms are real and which are false. This impacts a low false-positive alarm rate. Over time, the system learns the scene and is able to prioritize important events based on user feedback. This increases sensitivity to conditions that are of concern while reducing false alarms to keep the focus on what matters.

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 Avigilon Video Analytics Alerts Integration – Avigilon ACC allow video analytics to send alerts to CommandCentral Aware. These analytics include object detection, motion detection, path crossed, and directional pattern changes.

The ACC rules engine enables users to selectively apply analytics-based events as alarms and rule triggers. These rules offer immediate notifications for suspicious activities to help CommandCentral Aware users monitor and respond more efficiently.

Avigilon to CommandCentral Aware integrates the results of the rules engine combined with video from the Avigilon VMS. The targeted video feed is displayed in response to user interaction and pre-defined scenarios based on a customizable rule set. Users can configure specific categories of events, such as CAD incidents, LPR alarms, or other alert reporting systems integrated into CommandCentral Aware, in relation to analytics to trigger video feeds. These real-time events and forensic capabilities detect and notify scene changes, missing objects, and rules violations. In addition to the live video and analytics, the connector supplies operator’s video display tools that control pan, tilt, zoom (PTZ) cameras, and playback of recorded video.

The following is a complete list of Avigilon Control Center (ACC) video analytics features for object detection and classification for live or forensic events that enhance the common operating picture and situational awareness capabilities of CommandCentral Aware.

Table 3-5: Avigilon Control Center Video Analytics
Avigilon Analytics Rules
for ACC
Analytics Rules Description
(Objects are Classified as Person or Vehicle)
Objects in Area The event is triggered when the selected object type moves into a specified region of interest.

Object Loitering The event is triggered when the selected object type stays within a specified region of interest for an extended amount of time which is configured.

Objects Crossing Beam The event is triggered when an Object or a specified number of Objects have crossed the directional beam that has been configured over the camera’s field of view. The beam can be unidirectional or bidirectional.

Object Appears of Enters
Area
The event is triggered by each object that enters the specified region of interest.

Object Not Present in Area The event is triggered when no objects are present in the specified region of interest.

Objects Enter Area The event is triggered when the specified number of objects have entered the specified region of interest.

Objects Leave Area The event is triggered when the specified number of objects has left a specified region of interest region of interest.

Object Stops In Area The event is triggered when an object in a specified region of interest stops moving for the specified threshold time.

Direction violated The event is triggered when an object moves in the prohibited direction of travel.

Camera tampering The event is triggered due to sudden scene changes.

License Plate Recognition
Analytics
New license plate recognition analytics engine with highly-accurate license plate capture, identification, and search for fast event response. Use watch lists to create alerts and actions when a license plate match is detected.

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3.8.6 CommandCentral Aware Technical Discovery Requirements In order to prevent delay in the implementation, Customer must provide the information required in the table below at the time of Project Kickoff for each interface/integrated system.

Table 3-6: Aware Technical Discovery Requirements
Customer
Provided
Motorola Confirmed
Additional Information for Virtual Machine (VM) Access
Remote access to Cloud Anchor Server
Data Interface VM requirements
Video Interface VM requirements
Interfaces (Required for each Interface)
Manufacturer and Current Software Version
Confirm API/SDK Availability
Provide IP Addresses
Provide Data format
Provide Data Frequency (Peak & average events & content) Provide Operational aspects (data latency, key
fields/information, # inputs)
Data path factors (bandwidth, NAT, latency, jitter)
Additional VMS Interface Requirements
Number of Cameras connected to each VMS
VMS Archive and Archiver to Aware Client
Provide GPS Coordinates for each camera
Integration
Customer IP Network layout (Traffic segmentation, NAT
required?)
Active Directory and Email policies
Customer Third-Party IP Network Connections (Schools, Fire, Traffic)
Remote Access Policy/Procedures
Who owns/maintains each Customer network/firewalls?
Additional Information Required for Integration with CAD & ALPR Systems Data delivery latency rate
Data interface type
Fileshare/Dump
Webservices
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Customer
Provided
Motorola Confirmed

SOAP/REST
SQL Extraction
Database IP Address, Login Credentials, DB Version
Data volume (calls per service, peak event rates)
Data Fields
CAD event Geolocation data availability
AVL/ARL data available?
Event Types
Icons
Others(?)
Additional Information Required for Integration with Streaming Servers Mobile data terminal types:

Manufacturer
OS version
Wireless Access
VPN Connectivity to Core?
Validate Data Ingestion (may require system expansion**)

3.8.7 Hardware Environment and Network Requirements
Motorola Solutions will work with the Customer IT personnel to verify that connectivity meets requirements. The Customer will provide the network components.

Table 3-7: Cloud Anchor Server Installation Requirements Installation Requirements
One rack unit per Cloud Anchor server.

Two circuits to distribute power to the server rack (dual power supplies).

UPS (Uninterruptible Power Supply) at the site where the Cloud Anchor server and CommandCentral Aware workstations will be installed.

Customer provided Internet access and Remote Access Capability Minimum 1.1Mbps between Cloud Anchor Server and CommandCentral Aware platform Table 3-8: CommandCentral Aware Network Requirements
Component Description
IP Address Four static IP addresses, corresponding subnet masks/default gateway, and available NTP and DNS IP to the Cloud Anchor Server.

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Component Description
Network Port One network port for each VMS server.

One network port for each VMS analytics appliance.

Network Customer provided Internet access and Remote Access Capability Minimum bandwidth 1.1Mbps between Cloud Anchor Server and CommandCentral Aware platform
Table 3-9: CommandCentral Aware Recommended Workstation Specifications Component Description
Processor Intel Xeon 6136 @3.0 GHz (12 cores).

RAM Memory 32 GB or more memory
Drive One NVMe 512G SSD.

Operating System Windows 10 Professional
Network Interface Card 1 Gb port
Graphics Card NVIDIA Quadro P2000
Display Narrow Bezel IPS Display, 2560x1440 resolution
Monitor 27” monitor or larger
Low latency is critical for real-time operations. The speed with which data appears on the CommandCentral Aware display depends in large part on how quickly the information is presented to the CommandCentral Aware interface. Major contributors to the latency are network delays and the delay time from occurrence of an event to when that event information is presented to Aware from the source application (CAD, AVL, ALPR). Although CommandCentral Aware strives to provide near-realtime performance, Motorola Solutions provides no guarantees as to the speed with which an event (or video stream) appears in the application once the event is triggered.

CommandCentral Aware Design Limitations
 A maximum of 3,000 icons viewed on the CommandCentral Aware client at one time, per instance.
 A maximum of 100 updates per second on the CommandCentral Aware client.  A maximum of 5,000 radios supported per server.
 A maximum of 20,000 total fixed cameras can be supported per CommandCentral Aware instance.

3.8.8 CJIS and Compliance
At Motorola Solutions, we believe compliance is a team effort. As our customers’ partner in compliance, we employ privacy and security protocols that enable our customers to comply with the most stringent legal and regulatory requirements. In addition, we build on a strong foundation with an Azure architecture designed and managed to meet a broad set of international compliance standards, as well as region-specific and industry-specific standards.

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Motorola Solutions employs rigorous third-party audits to verify its adherence to security controls and standards. To demonstrate Motorola Solutions safeguarding of customer data, comprehensive thirdparty audits of primary Software Enterprise development and support operations have been completed and those operations have achieved ISO/IEC 27001:2013 (information security management systems) certification and AICPA SOC2 Type 2 reports are available. ISO/IEC 27017:2015 (information security controls for cloud services), ISO/IEC 27018:2019 (protection of personal information in public clouds) and ISO/IEC 27701:2019 (privacy information management) are available. Supplemental SOC2 Type 2 reports and ISO/IEC 27001:2013 certifications for the development and support operations at satellite locations are completed.

Motorola Solutions understands our customers’ critical need to safeguard the lifecycle of Criminal Justice Information. To support that need, Motorola Solutions designs its products and services to support compliance with the FBI’s Criminal Justice Information Services (CJIS) Security Policy and we commit to the terms of the CJIS Security Addendum. With a dedicated team of CJIS compliance professionals, we assist our customers through administering and coordinating CJIS-compliant personnel credentialing, providing documentation assistance in connection with CJIS audits, and advising on how to configure and implement our solutions in a manner consistent with the CJIS Security Policy.

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Section 4
Statement of Work

4.1 Flex Statement of Work

4.1.1 Introduction
In accordance with the terms and conditions of the Agreement, this Statement of Work (SOW) defines the principal activities and responsibilities of all parties for the delivery of the Motorola Solutions, Inc. (Motorola) system as presented in this offer to Huntington Park PD (hereinafter referred to as Customer). When assigning responsibilities, the phrase “Motorola” includes our subcontractors and third-party partners.

Deviations and changes to this SOW are subject to mutual agreement between Motorola and the Huntington Park PD will be addressed in accordance with the change provisions of the Agreement.

Unless specifically stated, Motorola work will be performed remotely. Huntington Park PD will provide Motorola resources with unrestricted direct system access to enable Motorola to fulfill its delivery obligations.

Motorola and the City of Huntington Park will work to complete their respective responsibilities in accordance with the mutually agreed upon Project Schedule. Any changes to the Project Schedule will be mutually agreed upon via the change provision of the Agreement.

The number and type of software or subscription licenses, products, or services provided by Motorola or its subcontractors are specifically listed in the Agreement and any reference within this document as well as subcontractors’ SOWs (if applicable) does not imply or convey a software or subscription license or service that are not explicitly listed in the Agreement.

4.1.2 Award, Administration, and Project Initiation
Project Initiation and Planning will begin following execution of the Agreement between Motorola and the City of Huntington Park.

Following the conclusion of the Project Planning Session, the Motorola Project Manager will conduct twice monthly one-hour remote status meetings with the City of Huntington Park Project Manager for the purpose of baselining progress of current activities and the planning of future activities. Following the conclusion of the Contract Design Review, the Motorola Project Manager will prepare and submit monthly status reports to the City of Huntington Park Project Manager. Monthly Status Reports provide a summary of the activities completed in the month, those activities planned for the following month, project progress against the project schedule, items of concern requiring attention, as well as potential project risks and agreed upon mitigation actions.

Motorola utilizes Google Meet as its teleconference tool. If City of Huntington Park desires a different teleconference tool, it may provide a mutually agreeable alternate tool at City’s expense.

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4.1.3 Project Terms
The following terms are used in this document. Since these terms may be used differently in other settings, these definitions are provided for clarity.

Project Schedule means the schedule providing dates and timeframes for completion of tasks and deliverables during the course of the project. The Project Schedule is subject to change at the mutual agreement of Motorola and the City of Huntington Park.

Project Management Plan is composed of the Communications Management Plan, Risk Management Plan, and Change Management Plan that provide the criteria for managing those tasks within the project.

4.1.4 Aerial Imagery
The Motorola Flex product possesses the capability of including orthophotographic imagery (sometimes referred to as aerial imagery) when published as an ArcGIS Server map service. Motorola will demonstrate how a map service URL can be added to the Flex mapping configuration for use in the CAD and Mobile map display. The City is responsible for map service creation and publishing.

Motorola is not responsible for acquiring, processing, ortho-correcting, or distributing the imagery or the data contained therein. It is the sole responsibility of the City of Huntington Park to maintain this data and to work with the air photo vendor to make any changes or corrections. City of Huntington Park may obtain Esri guidance on map service uses and functionality on the Esri website (Go to https:\\enterprise.arcgis.com , search ArcGIS Server, go to current release version and reference “What is a map service?” for service explanation and publishing guidance.) Publishing of map services including imagery on the dedicated Flex GIS server is only permissible when publishing as a dynamic map service. Publishing of map services using tile caching is not supported on the dedicated Flex GIS server. If the City chooses to use map services with tile caching, a separate standalone GIS server (virtual or physical) will need to be provided and installed by the City.* Motorola does not provide for deployment or support assistance of map services including imagery beyond demonstrating how to add the map service URL in the Flex mapping configuration page. *Additional GIS server machines must have ArcGIS Server Standard installed and licensed. License(s) for ArcGIS applications are the sole responsibility of the City of Huntington. ArcGIS Server Standard (OEM) is only for use on the dedicated Flex GIS server, Motorola and Esri licensing agreements do not permit the use of the Motorola sourced ArcGIS Server Standard license to be authorized on any other machine than the dedicated Flex GIS server and disaster recovery server (when purchased through Motorola).

4.1.5 Completion Criteria
Motorola Integration Services are considered complete upon Motorola performing the last task listed in a series of responsibilities or as specifically stated in Completion Criteria. City of Huntington task completion will occur per the project schedule enabling Motorola to complete its tasks without delay.

City of Huntington will provide Motorola written notification that it does not accept the completion of Motorola responsibilities or rejects a Motorola service deliverable within five (5) business days of completion or receipt of a deliverable.

The Service Completion will be acknowledged in accordance with the terms of Master Customer Agreement and the Service Completion Date will be memorialized by Motorola and the City. Software City of Huntington Park, CA June 28, 2024
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System Completion will be in accordance with the terms of the Software Products Addendum unless otherwise stated in this Statement of Work.

4.1.5.1 Subscription Service Period
If the contracted system includes a subscription-based solution; the subscription service period will begin upon the City’s receipt of credentials required for access unless mutually agreed otherwise by project change order. City of Huntington Park will not unreasonably delay beneficial use. In any event, absent a written notice of non-acceptance, beneficial use will be deemed to have occurred thirty (30) days after functional demonstration of the product.

4.1.6 Project Roles and Responsibilities Overview

4.1.6.1 Motorola Project Roles and Responsibilities
A Motorola team, made up of specialized personnel, will be assigned to the project under the direction of the Motorola Project Manager. Team members will be multidisciplinary and may fill more than one role. Team members will be engaged in different phases of the project as necessary.

In order to maximize efficiencies Motorola’s project team will provide services remotely via teleconference, web-conference, or other remote method in fulfilling its commitments as outlined in this Statement of Work. Motorola project team resources will be onsite at the City location as noted in this Statement of Work.

The personnel role descriptions noted below provide an overview of typical project team members. One or many resources of the same type may be engaged as needed throughout the project. There may be other personnel engaged in the project under the direction of the Project Manager.

Motorola’s project management approach has been developed and refined based on lessons learned in the execution of hundreds of system implementations. Using experienced and dedicated people, industry-leading processes, and integrated software tools for effective project execution and control, we have developed and refined practices that support the design, production, and testing required to deliver a high quality, feature-rich system.

Motorola Project Manager
A Motorola Project Manager will be assigned as the principal business representative and point of contact for the organization. The Project Manager’s responsibilities include:
 Manage the Motorola responsibilities related to the delivery of the project.  Maintain the project schedule and manage the assigned Motorola personnel and applicable subcontractors/supplier resources.
 Manage the Change Order process per the Agreement.
 Maintain project communications with the City.
 Identify and manage project risks.
 Collaborative coordination of the City resources to minimize and avoid project delays.  Measure, evaluate, and report the project status against the Project Schedule.  Conduct remote status meetings on mutually agreed dates to discuss project status.

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 Prepare and submit a monthly status report that identifies the activities of the previous month, as well as activities planned for the current month, including an updated Project Schedule and action item log.
 Provide timely responses to issues related to project progress.

Application Specialist
The Motorola resource will work with the City of Huntington Park project team with system provisioning.

The Application Specialist’s responsibilities will include:
 Provide provisioning training and guidance to the City to set up, operate, and maintain the system.
 Provide support during the transition to live use operations of the Flex system.

Flex Training Specialist
The Flex Training Specialist provides instruction on the Flex software application. The Flex Training Specialist responsibilities include:
 Teaching and instructing agency end users and staff on the use and operating methods of Flex software products and services.
 Conducting onsite and/or virtual training of Motorola Flex software modules.  Presenting training using a variety of classroom training methods, including lecture, online projection, live demonstration, etc.
 Maintaining communication with the Project Manager, Application Specialist, and agency contact(s) related to the training plan.

Solution Specialist
The Solution Specialist is responsible for influencing and driving optimal outcomes of the software solution. Specific responsibilities include the following:
 Consulting with The City on objectives and guiding best practice adoption.  Driving early engagement of key project stakeholders to understand end-to-end workflows affecting outcomes.
 Providing training expertise that addresses The City’s unique needs, objectives, and requirements.

GIS Specialist
The Motorola GIS Specialist specializes in geographical information technology. Responsibilities of the Motorola GIS Specialist include the following:
 Perform the GIS analysis on the City-supplied GIS source data.  Provide the results of the GIS analysis based on the requirements of the Motorola GIS Build Requirements document to include:
- Geocoding Data.
- Centerlines to support Routing.
- Response Area Polygons.
 Offer consultation services for the conversion of The City GIS source data for Motorola use.  Provide instruction on the use of GIS as it pertains to the Motorola system.

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Solutions Architect
The Solutions Architect is responsible for the delivery of the technical and equipment elements of the solution. Specific responsibilities include:
 Confirmation that the delivered technical elements meet contracted requirements.  The delivery of interfaces and integrations between Motorola products.  Remain engaged throughout the duration of the delivery.

Customer Success Advocate
A Customer Success Advocate will be assigned to the City of Huntington Park post Go-Live event. By being the City’s trusted advisor, the Customer Success Advocate’ responsibilities include:
 Assist the Huntington Park PD- Flex CAD/RMS and JMS with maximizing the use of their Motorola software and service investment.
 Actively manage, escalate, and log issues with Support, Product Management, and Sales.  Provide ongoing customer communication about progress, timelines, and next steps.

Customer Support Services Team
The Customer Support Services team will provide ongoing support following commencement of beneficial use of the City of Huntington Park’s System(s) as defined in Customer Support Plan.

4.1.6.2 Customer Core Team, Project Roles, and Responsibilities Overview The success of the project is dependent on early assignment of a Customer Core Team. Motorola has defined the following key resources that are critical to this project and must participate in all the activities further defined in this Statement of Work. During the Project Planning phase, the City of Huntington Park will be required to deliver names and contact information for the below listed roles that will make up the Customer Core Team. In many cases, the City will provide project roles that correspond with Motorola’s project roles. It is critical that these resources are empowered to make decisions based on the City’s operational and administration needs. The Customer Core Team will be engaged from project initiation through beneficial use of the system. Their continued involvement in the project and use of the system will convey the required knowledge to maintain the system postcompletion of the project and drive change and user adoption. In some cases, one person may fill multiple project roles. The Customer Core Team must be committed to participate in activities for a successful implementation. In the event the City is unable to provide the roles identified in this section Motorola may be able to supplement the City and Aware resources at an additional price.

Project Manager
The Project Manager will act as the primary City of Huntington’s point of contact for the duration of the project. The Project Manager is responsible for management of any third-party vendors that are the City’s subcontractors. In the event the project involves multiple agencies, Motorola will work exclusively with a single Huntington Park PD-assigned Project Manager (the primary Project Manager). The Project Manager’s responsibilities include:
 Communicate and coordinate with other project participants.  Manage the City project team including timely facilitation of efforts, tasks, and activities.  Maintain project communications with the Motorola Project Manager.

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 Identify the efforts required of the City staff to meet the task requirements and milestones in this SOW and Project Schedule.
 Consolidate all project-related questions and queries from the City staff to present to the Motorola Project Manager.
 Review the Project Schedule with the Motorola Project Manager and finalize the detailed tasks, task dates, and responsibilities.
 Measure and evaluate progress against the Project Schedule.  Monitor the project to ensure resources are available as scheduled.  Attend status meetings.
 Provide timely responses to issues related to project progress.  Liaise and coordinate with other agencies, the City vendors, contractors, and common carriers.  Review and administer change control procedures, hardware and software certification, and all related project tasks required to maintain the Project Schedule.  Ensure the City vendors’ adherence to overall Project Schedule and Project Plan.  Assign one or more personnel who will work with Motorola staff as needed for the duration of the project, including at least one Application Administrator for the system and one or more representative(s) from the IT department.
 Identify the resource with authority to formally acknowledge and approve Change Orders, approval letter(s), and milestone recognition certificates, as well as approve and release payments in a timely manner.
 Provide building access to Motorola personnel to all the City facilities where system equipment is to be installed during the project. Temporary identification cards are to be issued to Motorola personnel if required for access to facilities.
 Ensure remote network connectivity and access to Motorola resources.  As applicable to this project, assume responsibility for all fees for licenses and inspections and for any delays associated with inspections due to required permits.  Provide reasonable care to prevent equipment exposure to contaminants that cause damage to the equipment or interruption of service.
 Ensure a safe work environment for Motorola personnel.  Provide signatures of Motorola-provided milestone certifications and Change Orders within five (5) business days of receipt.

System Administrator
The System Administrator manages the technical efforts and ongoing tasks and activities of their system as defined in the Customer Support Plan (CSP).

System Application Administrator (SAA)
The Application Administrator(s) manage the City of Huntington Park-owned provisioning maintenance and City of Huntington Park code tables required to enable and maintain system operation. The Application Administrator’s involvement will start at the Business Process Review (BPR) stage of the project. They will attend provisioning and training events and remain engaged throughout the project to ensure they are able to maintain the provisioning cost the City Provisioning handoff. For solutions that City of Huntington Park, CA June 28, 2024
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consist of multiple Motorola products (e.g. CAD and Records) the City may elect to have multiple Application Administrators. The Application Administrator’s responsibilities include:
 Participate in overall delivery and training activities to understand the software, interfaces, and functionality of the system.
 Participate with the SMEs during the BPR, provisioning process, and training.  Authorize global provisioning choices and decisions, and be the point(s) of contact for reporting and verifying problems and maintaining provisioning.
 Obtain inputs from other user agency stakeholders related to business processes and provisioning.

GIS Administrator
The GIS Administrator is responsible for the development and maintenance of all the GIS data used in the Motorola system. The GIS Administrator must have a working knowledge of Esri software including ArcDesktop and ArcPro. Administrator proficiency with model builder, toolbox tools, Network Analyst, and general database structures is key to the GIS Administrators ability to manage the GIS needs of the Motorola system. Duties for this resource include: providing data in the correct schema; developing, maintaining and updating GIS data; support the GIS elements used in Motorola software; keep in regular communication with the other administrative resources.

Subject Matter Experts
The Subject Matter Experts (SME) are the core group of users involved with the Business Process Review (BPR) and analysis, the provisioning process, including making global provisioning choices and decisions, and training. These members should be experienced users in the working area(s) they represent, i.e. dispatch, patrol, etc., and should be empowered to make decisions related to provisioning elements, workflows, and screen layouts.

IT Personnel
IT personnel provide required information related to LAN, WAN, wireless networks, server, and client infrastructure. They must also be familiar with connectivity to internal, external, and third-party systems to which the Motorola system will interface.

Training Representative
Training representatives will be the point of contact for the Motorola Application Specialist when policy and procedural questions arise. They will act as course facilitators and are the City’s training monitors.

Additional Resources
Additional resources, such as trainers and database administrators, may also be required.

User Agency Stakeholders
User Agency Stakeholders, if the system is deployed in a multi-agency environment, are those resources representing agencies outside of the City’s agency. These resources will provide provisioning inputs to the Customer Core Team if operations for these agencies differ from that of the City. The City will manage User Agency Stakeholder involvement, as needed, to fulfill City responsibilities.

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4.1.6.3 General City of Huntington Park Responsibilities In addition to the City of Huntington Park Responsibilities stated elsewhere in this SOW, the City is responsible for:
 All City-provided equipment including hardware and third-party software necessary for delivery of the System not specifically listed as a Motorola deliverable. This will include end user workstations, network equipment, telephone, or TDD equipment and the like.  Configuration, maintenance, testing, and supporting the third-party systems the City operates which will be interfaced to as part of this project. For those third-party systems, the City is responsible for providing Application Programming Interface (API) documentation that details the integration process for the level of interface integration defined by Motorola.  Initiate, coordinate, and facilitate communication between Motorola and City’s third-party vendors as required to enable Motorola to perform its duties.  Active participation of Customer Core Team in project delivery meetings and working sessions during the course of the project. Customer Core Team will possess requisite knowledge of City operations and legacy system(s) and possess skills and abilities to operate and manage the system.
 Provision City code tables, following CAD Admin Training.  Provisioning of GIS data as requested by Motorola. This information must be provided in a timely manner in accordance with the Project Schedule.
 Electronic versions of any documentation associated with the business processes identified.  Providing a facility with the required computer and audio-visual equipment for training and work sessions.
 Ability to participate in remote project meeting sessions using Google Meet or a mutually agreeable, City-provided, alternate remote conferencing solution.  Allow Motorola remote access (24-hour access to a secured two-way Internet connection to the Motorola system firewalls for the purposes of deployment, maintenance, and monitoring).

4.1.7 Project Planning and Initiation
A clear understanding of the needs and expectations of both Motorola and the City of Huntington Park are critical to fostering a collaborative environment of trust and mutual respect. Project Planning requires the gathering of project-specific information in order to set clear project expectations and guidelines, create the Project Management Plan and project schedule, and set the foundation for a successful implementation. Examples of information gathered include the Business Process Review Agency Pre-Kickoff Survey (a Google survey that is sent to the City to collect agency-specific information, such as dispatch logistics, communication center information, operational process, and workflow). These documents are collated into a single Team Project Sync (TPS) packet that will be delivered by the Motorola PM prior to the start of the Project Planning Session.

4.1.7.1 Project Planning Session - Teleconference/Web Meeting A Project Planning Session teleconference will be scheduled after the Agreement has been executed.

The Project Planning Session is an opportunity for both the Motorola and City PM’s to meet prior to the City of Huntington Park, CA June 28, 2024
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formal Project Kickoff meeting and review key elements of the project as well as expectations of each other. The agenda typically includes:
 A high level review of the following project elements:
- The Agreement documents.
- A summary of the contracted applications, query(ies) and interface(s), and bill of materials. - Project delivery requirements as described in this SOW. - Which tasks will be conducted by onsite Motorola resources as well as the activities when the Motorola Project Manager will be onsite.
- City involvement in provisioning to confirm understanding of the scope and required time commitments.
- The high level Project Schedule milestones and dates. - The Project Management Plan structure.
 Confirm CJIS background investigations and fingerprint requirements for Motorola employees and/or contractors. Required fingerprints will be submitted on Motorola provided FBI FD-258 Fingerprint cards.
 Review CommandCentral Admin and Learning eXperience Portal (LXP) roles in the Project Plan and provide City User Name and Access Information.
 Discuss Motorola remote access requirements (24-hour access to a secured two-way Internet connection to the Motorola system firewalls for the purposes of deployment, maintenance, and monitoring).
 Discuss City obligation to manage change among the stakeholder and user communities.  Review the Team Project Sync (TPS) packet. The information in this packet is used to prepare for the Project Kickoff Meeting and Business Process Review.  Review Software System completion criteria and the process for transitioning to support.

Note - Completing the TPS is a critical Project Task. Delayed, incomplete, or inaccurate information or lack of participation will have a significant impact on the Project Schedule.

Motorola Responsibilities
 Schedule the remote Project Planning Session.
 Request the assignment and attendance of Core Team and any additional City resources that are instrumental in the project's success, as needed.
 Provide the initial Project Schedule and Project Management Plan.  Confirm City receipt of the TPS packet and GIS Build Requirements Document.  Conduct a review of the Project Management Plan.
 Baseline the Project Schedule.
 Review Motorola’s delivery approach and its reliance on City-provided remote access.  Document the mutually agreed upon Project Kickoff Meeting Agenda.  Request user information required to establish City in the Motorola Learning eXperience Portal (LXP).
 Establish the City within the CommandCentral cloud platform enabling CommandCentral as outlined in the Solution Description.

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 Provide the City with a web link (URL) to the CommandCentral Admin application on Google Play Store or Apple App Store.

City of Huntington Park Responsibilities
 Confirm with Motorola City GIS Administrator reviews the GIS Build Requirements Document.  Provide existing GIS source data to Motorola by the start of Project Kickoff and Discovery.  Identify Customer Core Team and any additional City resources that are instrumental in the project's success, as needed.
 Provide Core Team with TPS; return the completed TPS to Motorola no later than ten (10) business days before start of Project Kickoff Meeting.
 Provide acknowledgement of the mutually agreed upon Project Kickoff Meeting agenda.  Provide approval to proceed with the Project Kickoff meeting.  Provide LXP and CommandCentral user information: first name, last name, unique email address, and role.
 Verify City Administrator(s) have access to the LXP and CommandCentral Admin Console.  Review and complete the Business Process Review Agency Pre-Kickoff Survey within ten (10) business days of the Project Planning Session to avoid impact on the Project Schedule.

Motorola Deliverables
 Project Kickoff Meeting Agenda.
 Project Management Plan.
 Team Project Sync (TPS) packet.

4.1.8 Kickoff and Discovery

4.1.8.1 Project Kickoff Event
The purpose of the remote Project Kickoff Event is to introduce project participants and review the scope of the project. Depending upon the modules purchased, the project kickoff event may vary in duration between one (1) to four (4) hours and may be combined with other activities such as the Business Process Review. The Project Kickoff event consists of various branching activities such as the GIS Discovery session. Branching activities commence following the general kickoff meeting.

Availability of City of Huntington Park resources to participate in each branching activity is critical to the project success. Following the conclusion of the Project Kickoff event, the party responsible for procuring the system hardware will place the hardware order.

Motorola Responsibilities
 Schedule and facilitate the Project Kickoff event to clarify roles, responsibilities, establish team working relationships, and initiate project tasks.
 Present a high level overview of project scope.
 Confirm City access to the LXP.
 Review third-party partner solutions and involvement in the project, as applicable.  Summarize and review the contracted system components.

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 Review the initial Project Schedule and incorporate City feedback resulting in the implementation Project Schedule. The Project Schedule will be maintained by Motorola and updated through mutual collaboration. Schedule updates that impact milestones will be addressed via the change provision of the Agreement.
 Provide and review the training plan, training delivery schedule, and training requirements.  Provide and explain sample data entry standards in preparation of City provisioning activities.  Review the system hardware requirements and bill of materials if Motorola is providing the system hardware.
 Review network infrastructure requirements (e.g. firewalls, remote access).  Plan installation activities with the City.
 Discuss the Provisioning Verification process for the contracted modules.  Review the timing, setup, and configuration requirements to enable queries and query returns (e.g. StateLink).

City of Huntington Park Responsibilities
 Provide a meeting space equipped with remote conferencing capability enabling remote Motorola project team members to participate.
 Identify and ensure participation of key team members in kickoff and project initiation activities.  Confirm access to the LXP.
 Provide input to the Project Schedule and training dates.  Participate in reviewing the training plan.
 Participate in reviewing the system hardware requirements and place hardware order if City is providing the system hardware.
 Initiate activities to enable queries and query returns.  Provide workstation hardware and software for end user training (desktop and or mobile devices).

Motorola Deliverables
 Project Kickoff Meeting Minutes.
 Flex Data Entry Standards Document.

Note - The Project Schedule will be maintained by Motorola and updated through mutual collaboration. Schedule updates that impact milestones will be addressed via the change provision of the Agreement.

4.1.8.2 GIS Discovery Session – Teleconference/Web Meeting A GIS discovery teleconference session will be scheduled to review the GIS Build Requirements document and complete an overview of the GIS components of the project. The agenda will include:
 Review the Motorola GIS Data Requirements document.
 Discuss City GIS skill-set and responsibilities.
 Review the requirements of the City GIS sample data provided by the City that is required in the Motorola system.
 Discuss any GIS related project questions.

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Motorola Responsibilities
 Schedule and conduct the remote GIS Discovery Session.  Request initial GIS dataset for initial data review.

City of Huntington Park Responsibilities
 Review the GIS Build Requirements document prior to the meeting.  Discuss any areas of concern relative to GIS and schedule requirements.  Provide initial GIS dataset for review by Motorola.

Note - Providing the GIS City of Huntington Park Data is a critical Project Task. Delayed, incomplete, or inaccurate information may have a significant impact on the Project Schedule.

4.1.8.3 Interface Planning
The objective of the interface planning teleconference is to discuss the user experience presented by each contracted interface. Topics of discussion will include:
 Reviewing the functionality delivered with each interface.  Reviewing the deployment requirements and dependencies of each interface (NDA, network information, API, and access credentials required to connect to third-party systems).  Reviewing the interface delivery and validation process.

Note - The interface deployment requirements (NDA, network information, API, and access credentials) may be required to connect to third-party systems. Particular requirements must be satisfied prior to the deployment of the interfaces. Delayed, incomplete, or inaccurate information may have a significant impact on the Project Schedule.

Motorola is not responsible for third-party vendor management, scheduling, or additional cost for software, customization, development, or testing unless the work is defined in this SOW or amended to the Agreement via a change order.

Motorola Responsibilities
 Discuss the need for additional information such as third-party API, SDKs, data schema, and any internal and third-party documents necessary to establish interfaces.  Conduct reviews of the interface to explain how each functions as well as any dependency on third-party API, SDKs, data schema, and any internal and third-party documents necessary to establish interfaces with local and remote systems.
 Review the functional interface demonstration process.

City of Huntington Park Responsibilities
 Provide all required third-party API and SDK licensing and documentation for City’s existing systems.
 Discuss and collect information on third-party API, SDKs, data schema, and any internal and third-party documents necessary to establish interfaces with all local and remote systems and facilities within ten (10) days of the Project Kickoff Meeting to avoid impact on the Project Schedule.
 Establish network connectivity between the Motorola server(s) and all third-party interface demarcations.

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4.1.9 Business Process Review (BPR)
The purpose of the BPR is to review the contracted software with the City of Huntington Park’s project team. Unless otherwise noted the remote review will be scheduled over up to three (3) concurrent business days. The Motorola Application Specialist will coordinate the delivery of the BPR. The BPR is a focused discussion regarding related operational policies, workflows, and data entry standards. The City of Huntington Park’s policies and current workflow will assist Motorola in consulting with the City on ways in which to optimize system configuration.

The City is responsible for developing data entry standards and policies to ensure users enter data correctly and in conformity with quality assurance expectations. At the BPR, Motorola will provide and explain sample data entry standards as a starting point for the City. The City will need to revise the sample standards to meet its specific needs. Once standards are established, the City will be expected to formalize the policy as standard operating procedure for data entry tasks and share the agency data entry standards with Motorola prior to the start of end user training. Motorola will incorporate the data entry standards into end user training.

Motorola will conduct a single BPR session to review workflow and forms with the City. The City will assemble a group of representatives from the host and user agencies (as applicable) to review existing paper forms and manual reports that may be eliminated, or require modification by the City, as a result of assuming operation of the Motorola system. Additionally, the review session provides Motorola and the City the opportunity to review current operational processes identifying opportunities for the City to streamline or modify processes in order to optimize the functionality of the Motorola system. The BPR session can be conducted during any three (3) consecutive business days Monday through Friday 8:00 a.m. to 5:00 p.m. local City time.

The Huntington Park PD- Flex CAD/RMS and Aware is responsible for engaging and obtaining input from stakeholders that affect provisioning decisions made by the City of Huntington Park.

The BPR agenda includes items such as:
 Business Process Review Survey Responses.
 Overview of the contracted Product.
 Provisioning processes.
 Agency and Discipline Information (Role Type, # of Personnel, shift types).  User Permissions/Security Groups.
 Interface Field Mapping Provisioning.
 Code Tables.
 Workflows.
 Available Reports.
 Role-based Training Recommendations.
 Additionally for CAD deployments, discuss:
- Agency data gathering (includes incident types, unit status codes, dispositions, unit IDs, and personnel).
- Dispatcher/Responder workflow (incident creation to closure). - Recommended units and/or Response Plans.
- Notifications and Status Monitors.

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Motorola Responsibilities
 Provide the BPR Agenda/Workbook prior to the meeting.  Conduct a Product overview demonstration.
 Review the documented business processes and provide configuration options.  Review the completed BPR Workbook.
 Conduct the BPR session.

City of Huntington Park Responsibilities
 Review the BPR Agenda/Workbook prior to the meeting.
 Schedule applicable resources for remote interview sessions.  Provide resources knowledgeable in the City’s business processes to provide relevant documentation on the workflow and operating procedures.  Provide required information to complete the BPR, such as personnel information, workflow configuration and agency logo (if desired by City).
 Review the completed BPR Workbook.
 Share the agency data entry standards with Motorola.

Motorola Deliverables
 Completed BPR Workbook.

4.1.10 GIS Services

4.1.10.1 GIS Scope Review
The Motorola GIS Analyst meets remotely with the City’s GIS Administrator to discuss the approach to developing the GIS data for use with the Motorola system.

GIS Scope Review topics that will be discussed include:
 If CAD is a purchase solution component – Agency Response boundary needs, routing requirements, premise hazard areas and specifics for address validation using street centerlines, common place points, address points, alias tables, and premise hazard areas.  If Records is a purchased solution component – data types necessary for address validation support in the system. These data types include: street centerlines, common place points, address points, street alias tables, and common place alias tables.

The GIS Data Report describes the City’s source feature classes and data values that have been made available to Motorola. The data is reviewed and any items identified that may impact the applicable functionality of the data within the Motorola System are noted within the GIS Data Report. The GIS Data Report is delivered post contract after review of the City GIS data. As GIS data is critical to the provisioning and operation of the system, it is imperative that the City GIS Data be made available to Motorola prior to the GIS Scope Review.

Motorola Responsibilities
 Review GIS Draft Data Report.

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 Discuss current GIS business practices.
 Discuss GIS data types that are going to be utilized within the Motorola system.  Discuss GIS updates and contracted frequency.
 Discuss the need for Agency Code and Beat Names being provided to Motorola prior to the GIS Boundaries Workshop.

City of Huntington Park Responsibilities
 Ensure availability of the GIS administrator for this meeting.  Finalize the agency code and beat names for the geodatabase and provide to Motorola. All of the data will be required but the streets, address points and common places can be works in progress that can be updated as the project progresses.

Motorola Deliverables
 GIS Data Report.

4.1.10.2 GIS Service Delivery
GIS Service delivery provides for the creation of a draft geodatabase that will be uploaded to the CAD server to support provisioning efforts as well as draft maps that are created for use by the CAD workstations. If CAD is not a System component, a GIS Draft Geodatabase is still required as it serves as the supporting data for address validation in Flex Records.

Error reports are produced as a result of developing the draft geodatabase and will be delivered to the City in updates to the GIS Data Report. The City will correct any data errors allowing Motorola to incorporate the data into a revised draft geodatabase.

Geodatabase development provides for up to two (2) iterations of draft databases developed by Motorola. The final geodatabase is created as a product of the GIS Administrator Workshop.

Note the following tasks are supplementary to the tasks required to maintain the data set using Esri ArcGIS toolset. Training specific to the use of Esri ArcGIS tools can be obtained from Esri. Motorola's scope does not include the creation or maintenance of data into the NENA NG911 schema; any NG911 work is out of the scope of this contract. Motorola is not responsible for data errors stemming from the City’s source data.

Motorola Responsibilities
 Schedule and initiate a data delivery design teleconference to address critical data errors or to confirm the data being incorporated into the draft geodatabase.  For Flex CAD: Create the draft visual maps and Routing Network.  Create the draft geodatabase.
 Provide updates to the GIS Data Report reflecting any issues found during the geodatabase build.
 Provide up to two (2) iterations of draft geodatabases.  Initiate GIS Administrator Readiness Check which enables Motorola to schedule and conduct the GIS Administrator Workshop.

City of Huntington Park Responsibilities
 Attend data delivery design teleconference.

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 Correct any GIS errors identified in the GIS Data Report from geodatabase build.  Participate in the GIS Administrator Readiness Check and confirm the dates for the GIS Administrator Workshop.

Motorola Deliverables
 GIS Data Report Updates.

4.1.10.3 GIS Administrator Workshop and Review
The GIS Administrator Workshop enables the City to work with the Motorola GIS Specialist to understand the required GIS data structure and maintenance needs of the data in order to support address validation, response determination, routing, and visual map displays. The workshop is conducted via remote teleconference over a period of three (3) consecutive eight (8) hour days during normal business hours. The product of the workshop is the final geofile build and the City assumes responsibility for further GIS updates and maintenance.

Motorola Responsibilities
 Provide City with the workshop agenda.
 Conduct the workshop.
 Document any City and or Motorola GIS action items that require follow up and resolution.  Discuss additional boundary capabilities and data development needs.  Document any City and/or Motorola GIS action items that require follow up and resolution.  Resolve any Motorola follow up action items.
 Schedule the post workshop follow up review and GIS action item close out.  Within thirty (30) days of the conclusion of the GIS Administrator Workshop conduct a remote two (2) six (6) hour post workshop follow up review to address any remaining GIS process questions and close out any follow up actions noted during the GIS Administrator Workshop work.

City of Huntington Park Responsibilities
 Ensure availability of GIS administrator participation in the workshop.  Resolve any City of Huntington Park follow up action items.  Assume responsibility for the update and maintenance of the geofile.  Participate in the follow up review.

4.1.11 System Delivery
The City of Huntington Park will provide Motorola resources with safe access, suitable office space, supplies, furniture, high-speed connectivity to the Internet, and other facilities while fulfilling the onsite activities specified in this SOW.

4.1.11.1 Hardware Installation
The objective of this activity is to install the system hardware at the City of Huntington Park’s site. This activity addresses physical installation activities and system connectivity verification.

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City assumes responsibility for the procurement, installation, configuration, troubleshooting, and resolving any issues with City-provided hardware or virtualization environment that prevents Motorola from fulfilling its delivery obligations or impedes system operation.

If Motorola has been contracted to provide the hardware, the contracted hardware will be provided by Motorola’s partner, Solutions II. Solutions II may interact directly with the City to coordinate installation activities or communication may be directed by Motorola’s Project Manager. This engagement will be a combination of onsite and remote efforts. Remote work performed by Solutions II may require onsite assistance from the City. While installation activities are traditionally completed during City regular business hours, some activities may occur in tight timeframes outside of regular office hours. In such cases work will commence as mutually agreed.

Motorola Responsibilities
If Motorola is contracted to provide hardware, perform each of the following:
 Conduct an evaluation of the installation location to validate installation readiness.  Procure and install the contracted servers, VMware software, Veeam Backup and Replication software at the primary installation location and if contracted, a single disaster recovery location.  Configure NAS Backup Targets.
 Load the initial Operating System software.
 Conduct a Power On test to validate the installed hardware and operating system software are ready for configuration.
 Verify contracted software is available and accessible on the installed system.  If a disaster recovery system has been included as a contracted system component, perform a simulated failover test.
 If Motorola has installed the hardware, provide the City with passwords, passphrases, encryption keys, and IP assignments configured by Motorola.

City of Huntington Park Responsibilities
 Provide power, cabling, network infrastructure and access to all locations in which contracted hardware will be installed.
 Provide an installation environment that conforms to the hardware manufacturers’ specifications for heating, cooling, humidity, ventilation, and physical space requirements: clearance and spacing.
 Make any improvements required to support the installation environment inclusive of cabling and power receptacle improvements.
 Develop a password, passphrase, and encryption key management policy for the on-going City management of such as well as a system backup routine and schedule.  If Motorola has not been contracted to provide the hardware and or virtual machines, City will perform each of the tasks outlined in this section as a Motorola responsibility and conduct power-on tests with Motorola prior to Motorola commencing with software installation and configuration tasks.

4.1.11.2 Install and Configure Software
After the servers have been installed and the operating system and database storage have been configured, Motorola will install the contracted application software product(s) and the Motorola side of City of Huntington Park, CA June 28, 2024
Integrated Flex Suite, CommandCentral Aware, and Video Security Solution Statement of Work
Use or disclosure of this proposal is subject to the restrictions on the cover page.

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interfaces. The Motorola resource will configure the database environments and create the initial administrative user accounts. City personnel will complete client software installation using the Motorola provided client install wizard; software will be installed on the client workstations/mobile devices to facilitate provisioning training.

Motorola Responsibilities
 Install and configure the contracted application software.  Install Motorola external interface code.
 Configure database environments (live and practice).
 Create administrative and training user accounts.
 Provide client installer wizard.
 If a disaster recovery solution is a part of the contracted System component, synchronize the primary and disaster recovery systems.

City of Huntington Park Responsibilities
 Provide and install workstation/mobile device hardware in accordance with manufacturer specifications.
 Complete installation of client software on workstations and mobile devices.  Initiate a network backup to ensure software and initial configuration data are archived.

Motorola Deliverables
 Contracted software.

4.1.11.3 Provisioning
Provisioning includes the setting of configurable parameters (unit names, personnel, status codes) which control application behavior. The Flex system will be provisioned using Motorola standard provisioning parameters and will incorporate City-specific provisioning.

Provisioning activities include instruction of the mechanics and methodologies required to complete system provisioning and provides the City with knowledge needed to update and maintain the provisionable items as City of Huntington Park’s operational needs change.

Utilizing the sample data entry standards provided at the project kickoff meeting, the City of Huntington Park will revise the sample standards to meet its specific needs. Once standards are established, the City is expected to formalize the policy as standard operating procedure for data entry tasks. Motorola will incorporate the data entry standards into training. Therefore, the City must complete this task prior to training.

4.1.11.4 Provisioning Verification
Upon completion of provisioning table updates by the City, Motorola will conduct a working session with the City’s Administrators and desired SMEs demonstrating system operation in accordance with City determined provisioning parameters (BPR Workbook and Provisioning Worksheets). The purpose of the session is to enable the Huntington Park PD to fine tune provisioning parameters as needed to better align with operational use needs. In this working session, Motorola provides the Huntington Park PD with guidance on provisioning options that may better support the City 's operational objectives. In City of Huntington Park, CA June 28, 2024
Integrated Flex Suite, CommandCentral Aware, and Video Security Solution Statement of Work
Use or disclosure of this proposal is subject to the restrictions on the cover page.

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order to reinforce provisioning training principles, the City completes any provisioning parameter updates with Motorola guidance as desired.

Motorola Responsibilities
 Conduct an operational walk through of the provisioned system enabling the City of Huntington Park to verify the operational behavior of the provisioned system.  Consult with City on provisioning options that better support the City’s business operations.  Provide guidance on making desired provisioning updates.  If Insight is available in the state and included as part of this offer as defined on the pricing page, establish Insight Broker connection to target and provide the City with training on creating users.

City of Huntington Park Responsibilities
 Participate in the Provisioning Verification Session.  Note desired provisioning updates.
 Update provisioning tables, as desired.
 If Insight is available in the state and included as part of this offer as defined on the pricing page, enable Insight Broker users, configure queries and query targets.  Develop a regular network backup routine and initiate a regular system backup schedule.

NOTE: Provisioning Verification must complete prior to the initiation of End User Training.

4.1.12 Interfaces and Integration
The installation, configuration, and demonstration of interfaces may be an iterative series of activities depending upon access to third-party systems. Interfaces will be installed and configured as reviewed during the Project Kickoff. Integrated functionality between Motorola developed products will be completed through the software installation and provisioning activities described herein. Integration activities that have specific requirements will be completed as outlined in this SOW.

4.1.12.1 Interface Deployment
Connectivity will be established between the Motorola system and the external and/or third-party systems to which the contracted software will interface. Motorola will configure the system to support each contracted interface. The City of Huntington Park is responsible for engaging third-party vendors if and as required to facilitate connectivity and testing of the interfaces.

Motorola Responsibilities
 Establish connectivity to external and third-party systems.  Configure interfaces to support the functionality described in the System Description and reviewed during the Interface Planning Session.
 Validate each interface can transmit and/or receive data in accordance with the System Description.

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City of Huntington Park Responsibilities
 Act as liaison between Motorola and third-party vendors or systems as required to establish interface connectivity with the Motorola system.
 Provide personnel proficient with and authorized to make changes to the network and third-party systems to support Motorola’s interface installation efforts.  Provide network connectivity between Flex and the third-party systems.

Motorola Deliverables
 Contracted Interfaces.

4.1.12.2 Integration Activities
Proprietary processes enable the transfer and receipt of data between Motorola systems.

Motorola Responsibilities
 Establish and validate connectivity between the Motorola systems.  Validate each system can transmit and/or receive data.  Enable the Data Exchange API (DEX) and on-board City’s third-party vendor via the partner program, if/as contracted.

City of Huntington Park Responsibilities
 Provide personnel proficient with and authorized to make changes to the network and third-party systems to support Motorola’s integration efforts.
 Provide network connectivity between the Motorola systems.  Work with City’s third-party vendor to sign up for the partner program. Participation in the Partner program is not included in this offer and is a post contract purchase. If purchased, Motorola will provide the instructions to signup, post, contract if purchased.  Cover any license fees access to the DEX API or participation in the Advanced Partner Program not included in the contract.

4.1.12.3 Federal National Incident Based Reporting System (NIBRS) Crime reporting functionality is delivered as part of the software delivery task and is provisioned through the provisioning activities outlined in this SOW. Given the critical nature of crime reporting, the following supplemental tasks are provided for emphasis:

Motorola Responsibilities
 Deliver the NIBRS reporting capability.
 Collaborate with the City to understand any provisioning parameters that may be or are impacting NIBRS submission acceptance in the event of an initial failed submission.  Delivery Motorola NIBR Training class 503-V.

City of Huntington Park Responsibilities
 Maintain code tables to account for any requirements necessary to be compliant with state specific reporting requirements, changes or additions, as required by the State.

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 Initiate a NIBRS submission to the State.
 Resolve any provisioning issues impacting State submission acceptance.

4.1.12.4 Reports
Motorola will deliver the standard reports library and, unless specifically contracted, has not included the effort to develop any City of Huntington Park-specific or Huntington Park PD-defined reports.

4.1.13 System Administration and Training
System administration begins with training designed to enable the City of Huntington Park to perform the data entry required to configure the software Product functionality. Training provides instruction on how to set up, enter, and administer the operational and administrative needs of the system. Following training, the City will be responsible for entering data into the code tables before user training begins.

Prior to the start of user training, the City should have a draft of its data entry standards. During this training, Motorola will work with the City to review and finalize the data entry standards. Following training, the City will be responsible for formalizing policies regarding the data entry standards. This task must be completed before user training begins.

A list of the included instructor led training classes can be found in the Flex Training Bundle Attachment.

Motorola Responsibilities
 Deliver the contracted training courses.
 Deliver training in accordance with the training plan.

City of Huntington Park Responsibilities
 Provide a training environment in accordance with the training plan.  Assign personnel to participate in training.
 Finalize data entry standards.
 Enter code tables.

4.1.13.1 Motorola Learning eXperience Portal (Online Training) Training is made available to City of Huntington Park, in part, via Motorola’s Software Enterprise Learning eXperience Portal (LXP). This subscription service provides customers with continual access to Motorola’s library of online learning content and allows your users the benefit of learning at times convenient to them. Content is added and updated on a regular basis to keep information current.

Courses delivered or supplemented by LXP content are described in the training plan.

Motorola Responsibilities
 Configure a City of Huntington Park-specific portal view.  Create learner path access account to the portal for each user name provided by the City.  Provide instruction to City LXP Administrator on building groups.

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City of Huntington Park Responsibilities
 Provide Motorola with names (first and last) and emails of City LXP administrators.  Complete LXP Administrator training.
 Advise users of the availability of the LXP.
 Build groups as desired.

4.1.13.2 Instructor-led Training (Onsite and/or Virtual) Motorola Responsibilities
 Perform training in accordance with the training plan.  Provide City with training Attendance Rosters and summarize any pertinent observations that may impact end user training.

City Responsibilities
 Supply classrooms with a workstation for the instructor and at one (1) workstation for each student based on the requirements listed in the training plan.  Designate training representatives who will work with the Motorola trainers in the development and delivery of training.
 Conduct end user training.

Motorola Deliverables
 Electronic versions of User Guides and Training Materials.  Attendance Rosters.

4.1.14 Product Validation
The system is exercised throughout the delivery of the project by both Motorola and the Huntington Park PD via provisioning and training activities. To solidify Huntington Park PD confidence in the system and prepare for live use operation, Motorola will perform prescribed system validations in accordance with a Product Validation Plan.

4.1.14.1 Mock Go-Live
The objective of this series of tasks is to exercise the system in a way that emulates daily operational use. Motorola leads this effort walking City’s selected users through various operational conditions. The City may execute their own tests outside the scope of Motorola’s responsibility as desired.

Motorola Responsibilities
 Coordinate the Mock Go-Live session.
 Review the schedule of demonstration activities.

City of Huntington Park Responsibilities
 Select users to participate in the mock Go-Live activities.  Notify the Motorola Project Manager of any items that require discussion.

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 Initiate any desired user testing.

4.1.14.2 Interface Validation
The objective of Interface Validation is to verify that the installed interfaces perform in accordance with the user experience as reviewed during the Interface Planning Session.

Motorola is not responsible for issues arising from lack of engagement of third-party and/or City of Huntington Park resources to perform work required to enable/provision and/or configure an interface to a third-party system, or troubleshooting any issues on the City’s third-party systems.

Interfaces that cannot be tested due to connectivity issues to external systems or the unavailability of City’s third-party system will be demonstrated to show that Motorola’s portion of an interface is enabled to send and/or receive data that supports the user experience. In such cases, Motorola demonstrating the elements within Motorola’s control will constitute a successful demonstration and completion of the demonstration task.

Motorola Responsibilities
 Conduct Interface Validation demonstration.
 Develop a Remediation Plan for anomalies that do not align with Motorola’s stated user experience.
 Manage the Remediation Plan and take Motorola remediation actions.

City of Huntington Park Responsibilities
 Provide access to a resource with access to the interfacing system to validate functionality.  Witness the execution of the demonstration and acknowledge successful completion.  Participate in the documentation of anomalies and work with Motorola to develop remediation action(s).
 Coordinate and manage City remediation actions.

Motorola Deliverable
 Completed Interface Validation Results.
 Remediation Plan (as applicable).

4.1.15 Go-Live

4.1.15.1 Go-Live Planning and Go-Live
Following the conclusion of the mock Go-Live Motorola will provide support of City’s efforts with commencing live operation use of the system. Motorola resources are supplemental to City are resources and provide support to Huntington Park PD trainers and subject matter experts. City trainers and subject matter experts are the first line of support to end users in the transition of live operations from the City’s legacy system to the Motorola system. Motorola will work with the City to develop a detailed Cutover Plan. This plan includes the following information:
 Motorola and City resources and staffing.
 Pre-cutover tasks/activities to be performed leading up to Go-Live.

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 Readiness review meetings.
 Contingency/roll-back plans.
 Go-Live tasks and responsibilities during and after the live cut.  Post live cut support resources and schedules.
 Issue reporting process.
 Develop the Remediation Plan.
 Escalation process.

Note: The Remediation Plan will identify the remediation action and the action owner (City or Motorola).

Remediation steps may involve provisioning modifications, system configuration changes and or software version updates.

Motorola Responsibilities
 Facilitate meetings with City staff to develop and document the Cutover Plan.  Schedule the Go-Live with City.
 Support City efforts in cutting over to the new system.

City of Huntington Park Responsibilities
 Coordinate the participation of City technical and operational staff in cutover planning and development and documentation of the Cutover Plan.
 Schedule City resources to support Go-Live.
 Communicate the Go-Live transition to the user base.
 Identify Trainers and SME’s who will serve as first line support to end users during Go-Live activities.
 Manage Go-Live activities.
 Perform and support the cutover activities defined in the Cutover Plan.

Motorola Deliverable
 Cutover Plan.

4.1.15.2 Go-Live Follow Up
Following the Go-Live schedule a time to review operational use of the system and address any training, process configuration questions or concerns the City has gathered as a result of using the system in a production environment. This onsite three (3) day activity will be conducted Tuesday through Thursday 8:00 to 5:00 PM local City time. The Go-Live follow up is the catalyst for transitioning the City into Motorola Support.

4.1.15.3 Motorola Support Engagement
Motorola will schedule a Support Engagement meeting between the Project Manager, Customer Support Manager (CSM), Focal Support Technician and City’s project team representatives. The CSM will review the Customer Support Plan with the City, including the process for obtaining support and contact information.

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4.1.15.4 Project Closure – Transition to Support
Following the Go-Live Follow Up Event the service delivery is complete. Motorola and City certify the Software System Completion milestone and the implementation project is formally closed.

The system is transitioned to the support phase of the contract per the terms and conditions of the Maintenance and Support Agreement.

4.1.16 Attachment – Flex Training Bundle
The following instructor led courses are included in the Flex standard training package. The instruction delivery method, on-site at the City’s training facility or remotely via web conferencing is noted.

Motorola offers in-person on-site, virtual, and Learning eXperience Portal (LXP) training. The LXP provides additional Computer-based courses that are available on demand during the deployment process and for up to 30 days after Go-Live.
 On-Site – In-person training from an on-site instructor conducted at the City’s facilities.  Virtual – Virtual instructor-led training (class will be recorded and made available for future City use).

Table 4-1: Training Course Information
Course Module Max No.

Per Class
Number
of Classes
Included
Total
Users
Trained
Method of
Instruction
Not To Exceed
(hours)
per Class
Flex HUB Courses
Flex System Admin (100-O) 12 1 12 Onsite 24
Flex Hub End User (500-V) 15 2 30 Virtual 4
Flex CAD Courses
Flex CAD End User (200-O) 12 2 24 Onsite 24
Flex CAD Mapping End User (202-V) 12 1 12 Onsite 2
Flex CAD Admin (101-O) 12 1 12 Onsite 24
Flex Records Courses
Flex Law/Mobile Admin (102-O) 12 1 12 Onsite 24
Flex Mobile End User with Mobile
Forms (302-O)
15 1 15 Onsite 8
Flex Records End User (501-O) 15 2 30 Onsite 4
Flex IBR Admin and End User (503-
V)
15 1 15 Virtual 12
Flex Evidence Management &
Barcoding (505-V)
15 1 15 Virtual 4
Flex Pin Mapping End User (604-V) 15 1 15 Virtual 2
Flex Personnel End User (605-V) 15 1 15 Virtual 3
City of Huntington Park, CA June 28, 2024
Integrated Flex Suite, CommandCentral Aware, and Video Security Solution Statement of Work
Use or disclosure of this proposal is subject to the restrictions on the cover page.

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A comprehensive training plan with course descriptions is provided post contract or upon request during the sales process.

4.1.17 Flex Data Conversion
Motorola will convert specified legacy data as outlined in the Data Conversion Guide that exists in a single legacy system per Motorola system (Flex CAD, Flex Records, Flex Jail) to conform to the data structure of the Motorola system(s). While Motorola is responsible for converting the specified data, it is critical City assigns a knowledgeable resource to this activity who will remain engaged throughout the conversion process.

The legacy database must be a relational database. Customer will provide Legacy Data in CSV, Excel, or Access database file format if Legacy data is not in MS SQL or Oracle server.

City of Huntington Park must conduct an analysis of their data in the legacy system(s) to identify duplicate data/records, lost data, orphaned records, or records that haven’t been linked properly and resolve those issues prior to extracting the data to be converted. Motorola does not provide any data clean up or manipulation of the provided data and conducts a single, one time, bulk load of legacy data.

The legacy data must be sent to a designated Motorola facility to develop and test the conversion routines. If City does not agree to send the data to a Motorola facility, work will stop and Motorola will provide a change order to develop the required environment at City 's site, which may incur additional cost. Work will resume upon execution of the change order.

Data conversion routines is executed in three phases:
 Two Validation Test Loads - the first will contain up to one month of representative data; the second will contain up to six months of representative data.  Bulk Load based on contracted delivery, less the delta agreed upon in phase three.  Delta Load - the delta of data between end of the bulk load and time of system Go Live. City must stop using their legacy system before this load. This Delta Load will consist of no more than one month of data.

Motorola Responsibilities
 Analyze data files with City to determine which tables contain the specified legacy data and identify truncated, coded, or masked data.
 Conduct an on-site Data Conversion Preparation Workshop to identify where the information will be positioned in Flex and develop documentation (Data Conversion Field Mapping Guide).  Provide City with the address and recipient information of the Motorola facility City extracted data will be sent to for data conversion processing.
 Develop the conversion routine and execute the initial Validation Test Load representative data set to identify and correct any issues.
 Execute the second Validation Test Load on a representative data set and verify the conversion results with City.
 Perform the Bulk Load in accordance with the Data Conversion Field Mapping Guide and results of Validation Test Loads.
 Perform the Delta Load, which serves as the final data migration after the Live Cut, in accordance with the Project Schedule.

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City of Huntington Park Responsibilities
 Conduct an analysis of the data in the legacy system(s) to identify duplicate data/records, lost data, orphaned records, or records that haven’t been linked properly and resolve those issues prior to extracting the data to be converted.
 Provide documentation of the legacy database and field mapping information of legacy systems for Motorola’s understanding of City’s data schema and relation.  Extract the data to be converted from the legacy databases.  Engage resources from legacy system vendors, if required, to provide information on legacy database schema.
 Participate in Data Conversion Preparation Workshop.
 Review and approve the Data Conversion Field Mapping Guide within 10 calendar days of receipt.
 Extract and ship legacy data, on a mutually agreed upon medium, to Motorola for conversion processing.
 Provide access to legacy systems from which data will be extracted or execute a Change Order enabling Motorola to provide and configure the required data conversion environment on City’s legacy system(s).
 Review data after each Load to verify accuracy, in accordance with the Data Conversion Guide, and notify Motorola within 2 days of any inaccuracies or discrepancies.  Provide acknowledgement of completion of data conversion.

Motorola Deliverables
 Data Conversion Workshop.
 Data Conversion Field Mapping Guide.
 Converted Data per the Data Conversion Field Mapping Guide in accordance with the Project Schedule.

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4.2 ActiveEye Managed Detection & Response for Flex
In accordance with the terms and conditions of the Agreement, this Statement of Work (SOW), including all of its subsections and attachments, defines the principal activities and responsibilities of all parties for the delivery of Motorola Solutions (“Motorola”) cybersecurity services as presented in this proposal to City of Huntington Park, CA (hereinafter referred to as “Customer”).

4.2.1 Project Deployment
In order to establish initial expectations for deployment, Motorola will work with Customer to help you understand the impact of introducing a new solution and your preparedness for the implementation and support of Flex Managed Detection and Response.

Motorola Responsibilities
 Motorola will schedule a service kick-off meeting with the Customer and provide informationgathering documents to the customer within one week of contract signature. The kick-off meeting will be conducted remotely at the earliest mutually available opportunity.  Motorola will provide detailed requirements regarding Customer infrastructure preparation actions within one week of the kick-off meeting.
 Motorola will provision tools in accordance with the requirements of this Service, and consistent with information gathered in earlier phases. Motorola will also provide detailed, required Customer deployment actions within one-week of the completion of all infrastructure readiness tasks.

Customer Responsibilities
 The Customer must attend the kick-off meeting and complete information gathering documents as quickly and accurately as possible.
 The Customer must accomplish all infrastructure preparation tasks as quickly as possible.  The Customer must deploy tools, as applicable, in their environment, in accordance with provided requirements.

4.2.2 ActiveEye Platform
Motorola will provide 24/7 access to the ActiveEye platform. Motorola will notify Customer if access will be affected by scheduled maintenance.

Motorola Responsibilities
 Provide access to the ActiveEye portal for Customer and any identified, approved users. After initial deployment, Customer will have self-service access to add/remove/update user access as needed.
 Provide the services subscribed to, as noted in Table 3-3: Service.  Make monthly services implementation and status reports available to Customer.  Resolve platform issues and technical errors as documented by Customer.  Retain security logs within ActiveEye. Security logs will be retained for the length of time designated by the long-term storage policy selected by Customer.

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Huntington Park City CouncilSeptember 17, 2024

Huntington Park City Council
September 17, 2024