Scope of Work
Pg. 15 TripShot Technical Proposal
Attachment 1
5 # Specification Y/N/P Comment
1.1 Provide CAD/AVL/APC services in a cloud-based system; Y TripShot is a cloud native platform, being developed from the ground up in the cloud.
1.2 Provide real-time vehicle tracking from dispatch system and mobile devices; Y
TripShot monitors vehicle location and activity with True-TimeⓇ, providing up-to-the-second, GPS-based location data to managers, drivers, and riders.
1.3 Provide real-time arrival predictions to City and public; Y TripShot leverages real-time traffic data paired with up-to-the-second GPS location data to produce accurate ETAs available to both the City and public.
1.4 Provide a white label tracking mobile phone application with customizable colors, icon, etc; Y
TripShot's out-of-the-box Rider App is a multi-tenant app, but we do offer a premium, white label rider app offering as an option for our clients.
1.5 Provide a web-based/one-time use option for vehicle tracker map and next stop information that does not require visitors to download a mobile phone application;
Y
TripShot has a web portal that contains nearly all of the functionality available in our Rider App. This portal will allow riders to view schedules, vehicle locations and ETAs through a web browser.
1.6 Allow self-service ability to draw new routes/add stops; Y TripShot's admin console provides an intuitive platform to create and edit stops, routes and schedules.
1.7 Provide current passenger loads and vehicle location visible to both dispatch and public via mobile phone application; Y TripShot displays the current ridership vs. capacity for each vehicle in rider facing platform as well as the admin console.
1.8 Allow for auto refresh rate of every 1-5 seconds for vehicle GPS location; Y TripShot receives location data from the Driver App every 1-2 seconds.
1.9 Provide option for passengers to text for next trolley arrival time by entering stop number; N
Upcoming trolley arrivals could be accessed via rider app, rider web or QR codes that direct the rider to one of the many rider-facing tools, but we do not have the option for a rider to text for next trolley arrival times.
1.10 Provide proven APC system that can utilize existing hardware and provide accurate on/off counts (95%+ accuracy for
unlinked trips);
Y
TripShot integrates with Hella (Xovis) and iris. We will plan to utilize the existing Hella equipment.
1.11 Contractor to assist City with getting APC system certified for NTD reporting;
P
TripShot would like to have a conversation with Laguna Beach regarding the level of assistance that being requested and required to properly scope this as an add-on service.
1.12 Integration with existing interior LED signs and speakers for visual and audio messages; P
TripShot integrates with Waysine and Hanover for interior LED next-stop signs as well as audio announcements. We will include the Waysine solution in our quote to replace the existing hardware.
1.13 Ability to provide geo-fenced automated stop
announcements (visual and audio); Y
TripShot is proposing the Waysine AVA and interior signage solution which meets this requirement.
1.14 Ability to control the volume of announcements, etc. Y TripShot is proposing the Waysine AVA and interior signage solution which meets this requirement.
1.15 Programmable ad hoc announcements (such as
safety/security announcements); Y
TripShot is proposing the Waysine AVA and interior signage solution which meets this requirement.
1.16 Ability to send push notifications with service alerts to customers who opt-in on the app; Y
Admins with elevated privileges can send push notifications to users of the TripShot Rider App. These messages can be broadcast to all users who have logged into the Laguna Beach instance or to a subset based on certain criteria, such as riders who have favorited a specific route.
City of Laguna Beach | Laguna Beach, CA 92651
T&CS-25-01 IMPLEMENTATION AND MANAGEMENT OF A CAD/AVL/APC INTEGRATED SYSTEM Scope of Work Matrix by TripShot
1. CAD/AVL/APC System
Pg. 16 TripShot Technical Proposal 6
1.17 Ability to integrate with GTFS (static and real time) and Open API;
Y
TripShot produces URL Based GTFS and GTFS-rt feeds that can be consumed by third party applications. API endpoints are available, though we did not include API access in our quote.
1.18 Ability to maintain reliable cellular connection in Laguna Beach service area; Y
TripShot will work with Laguna Beach to determine the most reliable cellular carrier. Additionally, the proposed tablets can accommodate a dual-sim. However, we are only quoting a single data plan per vehicle.
1.19 Ability to produce accurate Revenue Vehicle Hour/Mile reports;
Y TripShot is including our NTD reporting features in our quote.
1.20 Predictive arrival for vehicles running on headway, as well as on schedule; Y
Routes can be set up to run on headways or against set schedules. In both scenarios TripShot is calculating predictive arrivals by utilizing vehicle locations and traffic data.
1.21 Live vehicle tracking and playback options; Y
TripShot monitors vehicle location and activity with True-TimeⓇ, providing up-to-the-second, GPS-based location data to managers, drivers, and riders. This data is also available historically, allowing admins to view vehicle locations and speeds from earlier in the day or previous days.
1.22 Ability to integrate with exterior and interior headsigns (existing or new); Y TripShot has integrations with Transign, Hanover and Luminator.
1.23 Provide cloud-based reporting system with options to pull reports by route, vehicle, day, etc.; Y
TripShot allows for robust and configurable cloud reporting, with data fully owned by the customer and exportable at any time. Reports include Activity, Audit Log, Devices, APC Stop Data, On Time, Ridership, Rides, Run Sheets, Shifts, Users, Vehicles, Stops, Drivers, Stats by Pickup Hour, Riders by Day, etc. Most reports have route, vehicle and day options to allow for filtering upon export.
1.24 Ability to produce all monthly/annual ridership reports required by NTD; Y TripShot is including our NTD reporting features in our quote.
1.25 Ability for dispatchers to assign/unassign vehicles to routes; Y The TripShot platform offers a robust route scheduler to manage rides by driver, day, vehicle, and shift. These shifts can be saved and applied by day, span of days, or indefinitely. On the fly changes to shifts can be made using the Dispatching module.
1.26 Ability to filter routes shown to public to hide routes not in service, deadhead, or charter services while keeping the information visible to dispatcher;
Y
TripShot has Route Visibility Classes that allows an administrator to determine which group of riders can view routes, which would allow Laguna Beach to hide certain routes from all riders.
1.27 All data input to be controlled by the City if desired: Y
1.27.1 Routes Y
1.27.2 Patterns Y
1.27.3 Trips Y
1.27.4 Blocks Y
1.27.5 Time Points Y
1.27.6 Stop Locations Y
1.27.7 Fleet Information Y
1.27.8 Driver Information Y
1.28 Ability to view multiple moving routes at once; Y
TripShot offers a map view where one, multiple, or all vehicles and routes can be displayed simultaneously.
1.29 Ability to view vehicle tracking history; Y
TripShot's History module allows an admin to view vehicle location and speed from earlier in the day or previous days.
1.30 System compatibility with Hometown EV Trolleys and system ability to expand to future fleet as trolley models are added. Y The TripShot platform only requires a tablet to be installed in the vehicle, allowing the solution to be deployed in any vehicle type including Hometown EV Trolleys.
Every data set for every aspect of your entire TripShot environment can be easily accessed in one centralized location from the admin portal.
TripShot supports a rich set of properties on vehicles that include capacities (seats, wheel chair options, bikes), physical parameters (length, weight), and many other properties. Drivers are users in TripShot with the "Driver" role. Having the driver role allows the user to be assigned to a vendor, region (agency), and add properties for compliance (certifications, license info, etc.).
Creating, editing and maintaining stops, routes, route patterns, trips, blocks and schedules is intuitive. Stops are created by geocoding a point on a map, given a name and then added to routes. Schedules are then created based off of those routes.
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2.1 Provide desktop dashboard reporting of all integrated data from CAD/AVL and APC system; Y
TripShot's cloud-based admin platform is accessible through a desktop web browser.
2.2 Reports should be self-serve and daily reports must be available in real-time; Y Reports can be run at any time and data is available in real-time.
2.3 Allow for ridership reports by routes and stops in summary and detail for specific periods; Y
TripShot's ridership report includes routes and stops allowing for easy filtering on these data points.
2.4 On Time Performance reports are for both scheduled services and those operating on headways; Y
Arrival, departure and curb time data is available for all stops and routes, regardless of the service being schedule-based or headway-based.
2.5 Provide schedule and route adherence, on time and dwell time reports;
Y
TripShot captures the time a vehicle enters a stop geofence, the time a vehicle comes to a stop within the geofence, the time the vehicle moves within the geofence and the time the vehicle exits the geofence.
2.6 Allow for missed stops reports, vehicle hour and mileage in summary and detail for specific periods and trip times (total time for each route trips) reports;
Y
TripShot's standard reports and NTD reports have the data required by Laguna Beach.
2.7 Laguna Beach Transit will own the data. Y All data is owned by Laguna Beach Transit.
3.1 Consultant shall provide a comprehensive training program that prepares City staff for operation, administration and troubleshooting for the CAD/AVL/APC system;
Y TripShot will provide training on all aspects of the solution.
3.2 Training will include all aspects of operating system such as, but not limited to: Y
3.2.1 CAD/AVL/APC System Administration Y
3.2.2 CAD/AVL/APC System User Training Y
3.2.3 Vehicle Operator Training Y
3.2.4 Road Supervisor Training Y
3.2.5 Report Generation Training Y
3.2.6 Maintenance Training (Wiring, integration with other equipment, power, device, antennas, etc.); P
3.3 Proposal shall include training timeline and the duration per training in hours; Y
The TripShot Implementation & Training team will work with Laguna Beach to develop a training plan and agenda specific to your needs. The training and implementation process typically takes about 8 weeks and includes but is not limited to: training, marketing support and implementation support. Below are the standard training courses.
Initial Setup - 90 minutes
Admin - 90 minutes
Dispatch - 90 minutes
Driver App - 60 minutes
Rider App - 60 minutes
3.4 City staff shall be involved in field testing and trained in the operation of the system before participating in those tests; Y Part of TripShot's implementation plan is a soft launch.
3.5 Provie on-call customer support for all software systems to be provided during normal business hours, evenings and on weekends;
Y
Following launch, TripShot will assign a customer success manager who will routinely monitor the health of your mobility ecosystem, check-in with you and serve as your primary go-to TripShot professional supporting your everyday needs. TripShot also has a support team that can be contacted through [email protected].
3.6 Ability to provide a one-hour response time for technical support or system outages.
P TripShot can provide our standard support SLAs upon request.
TripShot will provide training specific to CAD/AVL system users and administrators, drivers, road supervisors, reporting and any other topic/user group required. All customers are provided access to TripShot’s training documents, knowledge base, PowerPoint presentations and training videos. Customers also are supported by an Implementation & Training team member as well as an experienced customer success manager to assist with all aspects of implementation and ongoing support. TripShot provides comprehensive training for all customers. Remote training is not capped and is included at no additional charge.
2. Cloud-Based Reporting System
3. Training and Customer Support
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4.1 Contractor shall provide any special test equipment, and any other special devices necessary to do basic troubleshooting and basic routine repairs of equipment to be maintained by CITY and shall be delivered with the CAD/AVL/APC system and included in the base cost of the proposal;
Y
TripShot installs a Mobile Device Management (MDM) solution on all tablets, giving our support the ability to monitor and troubleshoot the tablets.
4.2 Contractor shall have available additional replacement parts that are required for basic and routine maintenance that are field-replaceable in case of part failure. All part and assemblies shall be new, or equal to new (per manufacturer specifications) in performance and shall carry a new
equipment warranty;
Y TripShot is including a 10% spare ratio of tablets in our proposal.
4.3 For all returned hardware due to malfunction, City and Contractor agree to split the shipping costs. Each party will pay for the shipping costs from their destinations. Two-day shipping is required;
Y This is acceptable to TripShot.
4.4 All updates will be supplied at no cost throughout the life of the contract; Y
Applicable software bug fixes and support will be supplied at no cost.
New feature functionality and bespoke functionality may require additional licensing and budget.
4.5 The warranty period of the system shall run concurrently for all system components, through one year from the date of system acceptance. The Contractor shall offer an option to extend the warranty period the system for one, two, or three additional years. The Contractor shall document any
differences in the warranty terms for these options.
Y
All equipment is sold with a standard one-year manufacturer's warranty.
Equipment Warranty covers all equipment failure due to normal wear and tear or manufacturer's defect. Equipment warranty does not cover theft, damages sustained from an accident or vehicle malfunction, vandalism or damage due to neglect by driver, passenger or other individuals.
5.1 Ability to integrate fixed-route trolley and on-demand services in one mobile phone application; Y
The TripShot platform can accommodate fixed route and on-demand services within a single admin console, rider app and driver app, offering a seamless experience regardless of service mode.
5.2 Ability to allow passengers to book a ride either at a virtual stop or geofenced model; Y
The On Demand services are highly configurable and can be set up as point-to-point, stop-to-point, point-to-stop or stop-to-stop. Additional configurations are available at the zone level. For edge cases, TripShot allows admins to create if/then statements to ensure that all rules can be accommodated in the platform.
5.3 Provide real-time vehicle tracking from dispatch system and mobile devices; Y
TripShot monitors vehicle location and activity with True-TimeⓇ, providing up-to-the-second, GPS-based location data to managers, drivers, and riders.
5.4 Allow self-service ability to draw new routes/add stops; Y TripShot's admin console provides an intuitive platform to create and edit stops, zones, ride class rules and more.
5.5 Provide current passenger loads and vehicle location visible to both dispatch and public via mobile phone application; Y Upon booking an On Demand ride, the rider will be able to track the vehicle as it is approaching their pickup and while along the journey.
5.6 Allow for auto refresh rate of every 1-5 seconds for vehicle GPS location; Y TripShot receives location data from the Driver App every 1-2 seconds.
5.7 Ability for system to provide GPS mapping for driver with turn by turn directions to next pickup or drop-off location; Y TripShot's Driver App includes navigation natively built into the app to direct drivers to their next pickup or drop-off location.
5.8 Ability for driver to send messages for customer when driver has arrived or is waiting; P
Riders will receive automated notifications as the driver is approaching the pickup location, if the ETA changes by more than 5 minutes and upon completion of the trip asking the rider to leave feedback.
5.9 Ability for driver to confirm pickup and drop off locations of passengers via a tablet in the vehicle; Y
Upon arrival to a pickup or drop-off, the driver will confirm that they've arrived using the Driver App.
4. Equipment, Maintenance and Warranties
5. Optional Services- Integrated System for Microtransit CAD/AVL/APC In addition to providing an integrated system for trolleys, proposers shall offer optional CAD, AVL,APC integrated service for the City’s microtransit sharedride service, Laguna Local.
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5.10 Provide proven APC system that can utilize existing hardware and provide accurate on/off counts (95%+ accuracy for
unlinked trips);
N TripShot does not deploy an APC system for on demand services.
5.11 Contractor to assist City with getting APC system certified for NTD reporting;
N TripShot does not deploy an APC system for on demand services.
5.12 Ability to send push notifications with service alerts to customers who opt-in on the app; Y
Admins with elevated privileges can send push notifications to users of the TripShot Rider App.
5.13 Ability to maintain reliable cellular connection in Laguna Beach service area; Y
TripShot will work with Laguna Beach to determine the most reliable cellular carrier. Additionally, the proposed tablets can accommodate a dual-sim. However, we are only quoting a single data plan per vehicle.
5.14 Ability to charge a fare and accept payment for ride; P TripShot partners with Token Transit using a deeplink integration to collect fare for on demand services. This is not included in the proposed TripShot package and would need to be scoped in the future should you choose to implement this.
5.15 Ability to verify who the passenger is and ability to suspended rule violators; Y
In order to utilize the on demand services, riders will create an account.
Data regarding each individuals' usage of the on demand platform is available in reports. Rule violators can be moved to a ride class that does not have access to on demand services.
5.16 Ability to produce accurate Revenue Vehicle Hour/Mile reports;
Y TripShot is including our NTD reporting features in our quote.
5.17 Live vehicle tracking and playback options; Y
TripShot monitors vehicle location and activity with True-TimeⓇ, providing up-to-the-second, GPS-based location data to managers, drivers, and riders. This data is also available historically, allowing admins to view vehicle locations and speeds from earlier in the day or previous days.
5.18 Provide cloud-based reporting system with options to pull reports by route, vehicle, day, etc. in real-time; Y
TripShot allows for robust and configurable cloud reporting, with data fully owned by the customer and exportable at any time. On Demand reports include Rides, User Requests, Stops, Vehicles, Vehicles by Day, Vehicle Usage, Drivers, Drivers by Day, Stats by Pickup Hour, Riders, Riders by Day and Breaks.
5.19 Ability to produce all monthly/annual ridership reports required by NTD; Y TripShot is including our NTD reporting features in our quote.
5.20 Ability for dispatchers to assign/unassign vehicles to routes; Y The TripShot platform offers a robust route scheduler to manage rides by driver, day, vehicle, and shift. These shifts can be saved and applied by day, span of days, or indefinitely. On the fly changes to shifts can be made using the Dispatching module.
5.21 Ability to expand to future fleet as vehicle models are added; Y Should additional licenses be needed during any part of the SOW term, TripShot can prorate it to align with the remaining year and term.
5.22 Ability to view vehicle tracking history. Y
TripShot's History module allows an admin to view vehicle location and speed from earlier in the day or previous days.
6.1 Allow and provide history for driver log in; Y Data regarding drivers is available in reports.
6.2 Allow route Selection for Driver; Y
TripShot has the ability to allow for drivers to self-select the shift they are performing.
6.3 Provide headway spacing indicators (e.g. red when within set distance of bus in front); P
TripShot's headway management tools will instruct a driver to hold at a stop for a determined period of time to allow for drivers in front of them to return to the proper headway and maintain spacing. A countdown timer will clearly tell the driver how long to hold and when to depart.
6.4 Provide next stop arrivals; Y
The Driver App will show the driver's ETA to the next stop as well as schedule adherence.
6.5 Ability to manually count passengers (If APC’s are not functioning, the driver will need the ability to manually enter ridership counts).
Y
The Driver App has buttons for the driver to press as riders board and alight the vehicle to manually count ridership.
6. Optional Services - Mobile Data Terminals (MDT)
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7.1 100% compatible with Windows 10/11 Operating System; Y TripShot's admin console is compatible with Windows 10/11 OS.
7.2 Software native to the PC environment; Y
TripShot's admin console can be run on any PC with an internet connection and web browser.
7.3 Software currently supported with no plans to phase out; Y TripShot is part of Transit Technologies which is backed by PSG, and some of world’s most sophisƟcated investors. There are no plans to phase the software out.
7.4 Software is easy to use and has a Graphical User Interface (GUI); Y All aspects of the TripShot platform are intuitive and easy to use.
7.5 Adequate security features that include the ability to set access controls at multiple levels; Y
TripShot follows strict security protocols, is 27001 certified and offers rolebased access to the admin platform.
7.6 Customer report capabilities where applicable; Y
All data is available in real time and historically. Data can be exported and opened in Excel or another business intelligence tool allowing for the creation of required reports or dashboards. If custom reports are required they will need to be scoped individually.
7.7 Customer support, with a toll-free support line and available email and remote diagnosis during normal business hours (PT).
Y
Premium Support includes direct access to an assigned Customer Success Manager during business hours and priority response time on support inquiries.
7. General Software Standards – IT Requirements
The proposed software must comply with the following general standards:
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