Laguna Hills City Council
May 13, 2025

Item No. 4.11
2027 biennial budget; however, this cost will be partially offset by the new 5% Technology Fee on all building and planning permits that was recently included in the new Development User Fee Schedule approved by the City Council on April 8, 2025.

The estimated one-time cost for the eReview module is estimated to cost $21,600. This proposed cost has been budgeted in the draft FY 2025-2027 biennial budget; however, this cost will be partially offset by the new 5% Technology Fee on all building and planning permits that was recently included in the new Development User Fee Schedule approved by the City Council on April 8, 2025.

More details about the Fiscal Impact can be found in the attached spreadsheet.

Attachments:

1. Amendment No. 1 Laguna Hills, CA Tyler EPL SaaS Agreement

2. 5 Year EnerGov Cost

3. Assist Basic Quote

4. Assist Complete Quote

5. eReviews Quote

1 SOFTWARE AS A SERVICE AGREEMENT
This Software as a Service Agreement is made between Tyler Technologies, Inc. and Client.

WHEREAS, Client selected Tyler to provide certain products and services set forth in the Investment Summary, including providing Client with access to Tyler’s proprietary software products, and Tyler desires to provide such products and services under the terms of this Agreement; NOW THEREFORE, in consideration of the foregoing and of the mutual covenants and promises set forth in this Agreement, Tyler and Client agree as follows:

SECTION A – DEFINITIONS
• “Agreement” means this Software as a Service Agreement. • “Business Travel Policy” means our business travel policy. A copy of our current Business Travel Policy is attached as Schedule 1 to Exhibit B.
• “Client” means the City of Laguna Hills, California.
• “Data” means your data necessary to utilize the Tyler Software. • “Data Storage Capacity” means the contracted amount of storage capacity for your Data identified in the Investment Summary.
• “Defect” means a failure of the Tyler Software to substantially conform to the functional descriptions set forth in our written proposal to you, or their functional equivalent. Future functionality may be updated, modified, or otherwise enhanced through our maintenance and support services, and the governing functional descriptions for such future functionality will be set forth in our then-current Documentation.
• “Defined Users” means the number of users that are authorized to use the SaaS Services. The Defined Users for the Agreement are as identified in the Investment Summary. If Exhibit A contains Enterprise Permitting & Licensing labeled software, defined users mean the maximum number of named users that are authorized to use the Enterprise Permitting & Licensing labeled modules as indicated in the Investment Summary.
• “Developer” means a third party who owns the intellectual property rights to Third Party Software.
• “Documentation” means any online or written documentation related to the use or functionality of the Tyler Software that we provide or otherwise make available to you, including instructions, user guides, manuals and other training or self-help documentation. • “Effective Date” means the date by which both your and our authorized representatives have signed the Agreement.
• “Force Majeure” means an event beyond the reasonable control of you or us, including, without limitation, governmental action, war, riot or civil commotion, fire, natural disaster, or any other cause that could not with reasonable diligence be foreseen or prevented by you or us. • “Investment Summary” means the agreed upon cost proposal for the products and services attached as Exhibit A.

2 • “Invoicing and Payment Policy” means the invoicing and payment policy. A copy of our current Invoicing and Payment Policy is attached as Exhibit B.
• “Order Form” means an ordering document that includes a quote or investment summary and specifying the items to be provided by Tyler to Client, including any addenda and supplements thereto.
• “SaaS Fees” means the fees for the SaaS Services identified in the Investment Summary. • “SaaS Services” means software as a service consisting of system administration, system management, and system monitoring activities that Tyler performs for the Tyler Software, and includes the right to access and use the Tyler Software, receive maintenance and support on the Tyler Software, including Downtime resolution under the terms of the SLA, and Data storage and archiving. SaaS Services do not include support of an operating system or hardware, support outside of our normal business hours, or training, consulting or other professional services. • “SLA” means the service level agreement. A copy of our current SLA is attached hereto as Exhibit C.
• “Support Call Process” means the support call process applicable to all of our customers who have licensed the Tyler Software. A copy of our current Support Call Process is attached as Schedule 1 to Exhibit C.
• “Third Party Hardware” means the third party hardware, if any, identified in the Investment Summary.
• “Third Party Products” means the Third Party Software and Third Party Hardware. • “Third Party SaaS Services” means software as a service provided by a third party, if any, identified in the Investment Summary.
• “Third Party Services” means the third party services, if any, identified in the Investment Summary.
• “Third Party Software” means the third party software, if any, identified in the Investment Summary.
• “Third Party Terms” means, if any, the end user license agreement(s) or similar terms for the Third Party Products or other parties’ products or services, as applicable, and attached or indicated at Exhibit D.
• “Tyler” means Tyler Technologies, Inc., a Delaware corporation. • “Tyler Software” means our proprietary software, including any integrations, custom modifications, and/or other related interfaces identified in the Investment Summary and licensed by us to you through this Agreement.
• “we”, “us”, “our” and similar terms mean Tyler.
• “you” and similar terms mean Client.

SECTION B – SAAS SERVICES

1. Rights Granted. We grant to you the non-exclusive, non-assignable limited right to use the SaaS Services solely for your internal business purposes for the number of Defined Users only. The Tyler Software will be made available to you according to the terms of the SLA. You acknowledge that we have no delivery obligations and we will not ship copies of the Tyler Software as part of the SaaS Services. You may use the SaaS Services to access updates and enhancements to the Tyler Software, as further described in Section C(9). The foregoing notwithstanding, to the extent we have sold you perpetual licenses for Tyler Software, if and listed in the Investment Summary, for which you are receiving SaaS Services, your rights to use such Tyler Software are perpetual, subject to the terms

3 and conditions of this Agreement including, without limitation, Section B(4). We will make any such software available to you for download.

2. SaaS Fees. You agree to pay us the SaaS Fees. Those amounts are payable in accordance with our Invoicing and Payment Policy. The SaaS Fees are based on the number of Defined Users and amount of Data Storage Capacity. You may add additional users or additional data storage capacity on the terms set forth in Section H(1). In the event you regularly and/or meaningfully exceed the Defined Users or Data Storage Capacity, we reserve the right to charge you additional fees commensurate with the overage(s).

3. Ownership.

3.1 We retain all ownership and intellectual property rights to the SaaS Services, the Tyler Software, and anything developed by us under this Agreement. You do not acquire under this Agreement any license to use the Tyler Software in excess of the scope and/or duration of the SaaS Services.

3.2 The Documentation is licensed to you and may be used and copied by your employees for internal, non-commercial reference purposes only.

3.3 You retain all ownership and intellectual property rights to the Data. You expressly recognize that except to the extent necessary to carry out our obligations contained in this Agreement, we do not create or endorse any Data used in connection with the SaaS Services.

4. Restrictions. You may not: (a) make the Tyler Software or Documentation resulting from the SaaS Services available in any manner to any third party for use in the third party’s business operations; (b) modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the SaaS Services; (c) access or use the SaaS Services in order to build or support, and/or assist a third party in building or supporting, products or services competitive to us; or (d) license, sell, rent, lease, transfer, assign, distribute, display, host, outsource, disclose, permit timesharing or service bureau use, or otherwise commercially exploit or make the SaaS Services, Tyler Software, or Documentation available to any third party other than as expressly permitted by this Agreement.

5. Software Warranty. We warrant that the Tyler Software will perform without Defects during the term of this Agreement. If the Tyler Software does not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the maintenance and support process set forth in Section C(9), below, the SLA and our then current Support Call Process.

6. SaaS Services.

6.1 Our SaaS Services are audited at least yearly in accordance with the AICPA’s Statement on Standards for Attestation Engagements (“SSAE”) No. 21. We have attained, and will maintain, SOC 1 and SOC 2 compliance, or its equivalent, for so long as you are timely paying for SaaS Services. The scope of audit coverage varies for some Tyler Software solutions. Upon execution of a mutually agreeable Non-Disclosure Agreement (“NDA”), we will provide you with a summary of our compliance report(s) or its equivalent. Every year thereafter, for so long as the NDA is in effect and in which you make a written request, we will provide that same

4 information. If our SaaS Services are provided using a 3rd party data center, we will provide available compliance reports for that data center.

6.2 You will be hosted on shared hardware in a Tyler data center or in a third-party data center. In either event, databases containing your Data will be dedicated to you and inaccessible to our other customers.

6.3 Our Tyler data centers have fully-redundant telecommunications access, electrical power, and the required hardware to provide access to the Tyler Software in the event of a disaster or component failure. In the event of a data center failure, we reserve the right to employ our disaster recovery plan for resumption of the SaaS Services. In that event, we commit to a Recovery Point Objective (“RPO”) of 24 hours and a Recovery Time Objective (“RTO”) of 24 hours. RPO represents the maximum duration of time between the most recent recoverable copy of your hosted Data and subsequent data center failure. RTO represents the maximum duration of time following data center failure within which your access to the Tyler Software must be restored.

6.4 We conduct annual penetration testing of either the production network and/or web application to be performed. We will maintain industry standard intrusion detection and prevention systems to monitor malicious activity in the network and to log and block any such activity. We will provide you with a written or electronic record of the actions taken by us in the event that any unauthorized access to your database(s) is detected as a result of our security protocols. We will undertake an additional security audit, on terms and timing to be mutually agreed to by the parties, at your written request. You may not attempt to bypass or subvert security restrictions in the SaaS Services or environments related to the Tyler Software.

Unauthorized attempts to access files, passwords or other confidential information, and unauthorized vulnerability and penetration test scanning of our network and systems (hosted or otherwise) is prohibited without the prior written approval of our IT Security Officer.

6.5 We test our disaster recovery plan on an annual basis. Our standard test is not client-specific.

Should you request a client-specific disaster recovery test, we will work with you to schedule and execute such a test on a mutually agreeable schedule. At your written request, we will provide test results to you within a commercially reasonable timeframe after receipt of the request.

6.6 We will be responsible for importing back-up and verifying that you can log-in. You will be responsible for running reports and testing critical processes to verify the returned Data.

6.7 We provide secure Data transmission paths between each of your workstations and our servers.

6.8 Tyler data centers are accessible only by authorized personnel with a unique key entry. All other visitors to Tyler data centers must be signed in and accompanied by authorized personnel.

Entry attempts to the data center are regularly audited by internal staff and external auditors to ensure no unauthorized access.

6.9 Where applicable with respect to our applications that take or process card payment data, we are responsible for the security of cardholder data that we possess, including functions relating to storing, processing, and transmitting of the cardholder data and affirm that, as of the

5 Effective Date, we comply with applicable requirements to be considered PCI DSS compliant and have performed the necessary steps to validate compliance with the PCI DSS. We agree to supply the current status of our PCI DSS compliance program in the form of an official Attestation of Compliance, which can be found at https://www.tylertech.com/aboutus/compliance, and in the event of any change in our status, will comply with applicable notice requirements.

SECTION C – PROFESSIONAL SERVICES

1. Professional Services. We will provide you the various implementation-related services itemized in the Investment Summary.

2. Professional Services Fees. You agree to pay us the professional services fees in the amounts set forth in the Investment Summary. Those amounts are payable in accordance with our Invoicing and Payment Policy. You acknowledge that the fees stated in the Investment Summary are good-faith estimates of the amount of time and materials required for your implementation. We will bill you the actual fees incurred based on the in-scope services provided to you. Any discrepancies in the total values set forth in the Investment Summary will be resolved by multiplying the applicable hourly rate by the quoted hours.

3. Additional Services. The Investment Summary contains the scope of services and related costs (including programming and/or interface estimates) required for the project based on our understanding of the specifications you supplied. If additional work is required, or if you use or request additional services, we will provide you with an addendum or change order, as applicable, outlining the costs for the additional work. The price quotes in the addendum or change order will be valid for thirty (30) days from the date of the quote.

4. Cancellation. If you cancel services less than four (4) weeks in advance (other than for Force Majeure or breach by us), you will be liable for all (a) daily fees associated with cancelled professional services if we are unable to reassign our personnel and (b) any non-refundable travel expenses already incurred by us on your behalf. We will make all reasonable efforts to reassign personnel in the event you cancel within four (4) weeks of scheduled commitments.

5. Services Warranty. We will perform the services in a professional, workmanlike manner, consistent with industry standards. In the event we provide services that do not conform to this warranty, we will re-perform such services at no additional cost to you.

6. Site Access and Requirements. At no cost to us, you agree to provide us with full and free access to your personnel, facilities, and equipment as may be reasonably necessary for us to provide implementation services, subject to any reasonable security protocols or other written policies provided to us as of the Effective Date, and thereafter as mutually agreed to by you and us.

7. Background Checks. For at least the past twelve (12) years, all of our employees have undergone criminal background checks prior to hire. All employees sign our confidentiality agreement and security policies.

8. Client Assistance. You acknowledge that the implementation of the Tyler Software is a cooperative process requiring the time and resources of your personnel. You agree to use all reasonable efforts

6 to cooperate with and assist us as may be reasonably required to meet the agreed upon project deadlines and other milestones for implementation. This cooperation includes at least working with us to schedule the implementation-related services outlined in this Agreement. We will not be liable for failure to meet any deadlines and milestones when such failure is due to Force Majeure or to the failure by your personnel to provide such cooperation and assistance (either through action or omission).

9. Maintenance and Support. For so long as you timely pay applicable fees according to the Invoicing and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, we will:

9.1 perform our maintenance and support obligations in a professional, good, and workmanlike manner, consistent with industry standards, to resolve Defects in the Tyler Software (subject to any applicable release life cycle policy);

9.2 provide support during our established support hours;

9.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and Third Party Software, if any, in order to provide maintenance and support services;

9.4 make available to you all releases to the Tyler Software (including updates and enhancements) that we make generally available without additional charge to customers who have a maintenance and support agreement in effect; and

9.5 provide non-Defect resolution support of prior releases of the Tyler Software in accordance with any applicable release life cycle policy.

We will use all reasonable efforts to perform support services remotely. Currently, we use a third-party secure unattended connectivity tool called Bomgar, as well as GotoAssist by Citrix. Therefore, you agree to maintain a high-speed internet connection capable of connecting us to your PCs and server(s). You agree to provide us with a login account and local administrative privileges as we may reasonably require to perform remote services. We will, at our option, use the secure connection to assist with proper diagnosis and resolution, subject to any reasonably applicable security protocols. If we cannot resolve a support issue remotely, we may be required to provide onsite services. In such event, we will be responsible for our travel expenses, unless it is determined that the reason onsite support was required was a reason outside our control. Either way, you agree to provide us with full and free access to the Tyler Software, working space, adequate facilities within a reasonable distance from the equipment, and use of machines, attachments, features, or other equipment reasonably necessary for us to provide the maintenance and support services, all at no charge to us. We strongly recommend that you also maintain your VPN for backup connectivity purposes.

For the avoidance of doubt, SaaS Fees do not include the following services: (a) onsite support (unless Tyler cannot remotely correct a Defect in the Tyler Software, as set forth above); (b) application design; (c) other consulting services; or (d) support outside our normal business hours as listed in our thencurrent Support Call Process. Requested services such as those outlined in this section will be billed to you on a time and materials basis at our then current rates. You must request those services with at least one (1) week’s advance notice.

7 SECTION D – THIRD PARTY PRODUCTS

1. Third Party Hardware. We will sell, deliver, and install onsite the Third Party Hardware, if you have purchased any, for the price set forth in the Investment Summary. Those amounts are payable in accordance with our Invoicing and Payment Policy.

2. Third Party Software. As part of the SaaS Services, you will receive access to the Third Party Software and related documentation for internal business purposes only. Your rights to the Third Party Software will be governed by the Third Party Terms.

3. Third Party Products Warranties.

3.1 We are authorized by each Developer to grant access to the Third Party Software.

3.2 The Third Party Hardware will be new and unused, and upon payment in full, you will receive free and clear title to the Third Party Hardware.

3.3 You acknowledge that we are not the manufacturer of the Third Party Products. We do not warrant or guarantee the performance of the Third Party Products. However, we grant and pass through to you any warranty that we may receive from the Developer or supplier of the Third Party Products.

4. Third Party Services. If you have purchased Third Party Services, those services will be provided independent of Tyler by such third-party at the rates set forth in the Investment Summary and in accordance with our Invoicing and Payment Policy.

SECTION E - INVOICING AND PAYMENT; INVOICE DISPUTES

1. Invoicing and Payment. We will invoice you the SaaS Fees and fees for other professional services in the Investment Summary per our Invoicing and Payment Policy, subject to Section E(2).

2. Invoice Disputes. If you believe any delivered software or service does not conform to the warranties in this Agreement, you will provide us with written notice within thirty (30) days of your receipt of the applicable invoice. The written notice must contain reasonable detail of the issues you contend are in dispute so that we can confirm the issue and respond to your notice with either a justification of the invoice, an adjustment to the invoice, or a proposal addressing the issues presented in your notice. We will work with you as may be necessary to develop an action plan that outlines reasonable steps to be taken by each of us to resolve any issues presented in your notice.

You may withhold payment of the amount(s) actually in dispute, and only those amounts, until we complete the action items outlined in the plan. If we are unable to complete the action items outlined in the action plan because of your failure to complete the items agreed to be done by you, then you will remit full payment of the invoice. We reserve the right to suspend delivery of all SaaS Services, including maintenance and support services, if you fail to pay an invoice not disputed as described above within fifteen (15) days of notice of our intent to do so.

8 SECTION F – TERM AND TERMINATION

1. Term. The initial term of this Agreement is thirteen (13) months, commencing on June 1, 2025, unless earlier terminated as set forth below. Upon expiration of the initial term, this Agreement will renew automatically for additional one (1) year renewal terms at our then-current SaaS Fees unless terminated in writing by either party at least sixty (60) days prior to the end of the then-current renewal term. Your right to access or use the Tyler Software and the SaaS Services will terminate at the end of this Agreement.

2. Termination. This Agreement may be terminated as set forth below. In the event of termination, you will pay us for all undisputed fees and expenses related to the software, products, and/or services you have received, or we have incurred or delivered, prior to the effective date of termination. Disputed fees and expenses in all terminations other than your termination for cause must have been submitted as invoice disputes in accordance with Section E(2).

2.1 Failure to Pay SaaS Fees. You acknowledge that continued access to the SaaS Services is contingent upon your timely payment of SaaS Fees. If you fail to timely pay the SaaS Fees, we may discontinue the SaaS Services and deny your access to the Tyler Software. We may also terminate this Agreement if you don’t cure such failure to pay within forty-five (45) days of receiving written notice of our intent to terminate.

2.2 For Cause. If you believe we have materially breached this Agreement, you will invoke the Dispute Resolution clause set forth in Section H(3). You may terminate this Agreement for cause in the event we do not cure, or create a mutually agreeable action plan to address, a material breach of this Agreement within the thirty (30) day window set forth in Section H(3).

2.3 Force Majeure. Either party has the right to terminate this Agreement if a Force Majeure event suspends performance of the SaaS Services for a period of forty-five (45) days or more.

2.4 Lack of Appropriations. If you should not appropriate or otherwise make available funds sufficient to utilize the SaaS Services, you may unilaterally terminate this Agreement upon thirty (30) days written notice to us. You will not be entitled to a refund or offset of previously paid, but unused SaaS Fees. You agree not to use termination for lack of appropriations as a substitute for termination for convenience.

SECTION G – INDEMNIFICATION, LIMITATION OF LIABILITY AND INSURANCE

1. Intellectual Property Infringement Indemnification.

1.1 We will defend you against any third party claim(s) that the Tyler Software or Documentation infringes that third party’s patent, copyright, or trademark, or misappropriates its trade secrets, and will pay the amount of any resulting adverse final judgment (or settlement to which we consent). You must notify us promptly in writing of the claim and give us sole control over its defense or settlement. You agree to provide us with reasonable assistance, cooperation, and information in defending the claim at our expense.

9 1.2 Our obligations under this Section G(1) will not apply to the extent the claim or adverse final judgment is based on your use of the Tyler Software in contradiction of this Agreement, including with non-licensed third parties, or your willful infringement.

1.3 If we receive information concerning an infringement or misappropriation claim related to the Tyler Software, we may, at our expense and without obligation to do so, either: (a) procure for you the right to continue its use; (b) modify it to make it non-infringing; or (c) replace it with a functional equivalent, in which case you will stop running the allegedly infringing Tyler Software immediately. Alternatively, we may decide to litigate the claim to judgment, in which case you may continue to use the Tyler Software consistent with the terms of this Agreement.

1.4 If an infringement or misappropriation claim is fully litigated and your use of the Tyler Software is enjoined by a court of competent jurisdiction, in addition to paying any adverse final judgment (or settlement to which we consent), we will, at our option, either: (a) procure the right to continue its use; (b) modify it to make it non-infringing; or (c) replace it with a functional equivalent. This section provides your exclusive remedy for third party copyright, patent, or trademark infringement and trade secret misappropriation claims.

2. General Indemnification.

2.1 We will indemnify and hold harmless you and your agents, officials, and employees from and against any and all third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney's fees and costs) for (a) personal injury or property damage to the extent caused by our negligence or willful misconduct; or (b) our violation of PCI-DSS requirements or a law applicable to our performance under this Agreement. You must notify us promptly in writing of the claim and give us sole control over its defense or settlement. You agree to provide us with reasonable assistance, cooperation, and information in defending the claim at our expense.

2.2 To the extent permitted by applicable law, you will indemnify and hold harmless us and our agents, officials, and employees from and against any and all third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney's fees and costs) for (a) personal injury or property damage to the extent caused by your negligence or willful misconduct; or (b) your violation of a law applicable to your performance under this Agreement.

We will notify you promptly in writing of the claim and will give you sole control over its defense or settlement. We agree to provide you with reasonable assistance, cooperation, and information in defending the claim at your expense.

3. DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED IN THIS AGREEMENT AND TO

THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL OTHER

WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT

NOT LIMITED TO, ANY IMPLIED WARRANTIES, DUTIES, OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CLIENT UNDERSTANDS AND AGREES THAT TYLER DISCLAIMS ANY LIABILITY FOR ERRORS THAT RELATE TO USER ERROR.

4. LIMITATION OF LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN THIS

AGREEMENT, OUR LIABILITY FOR DAMAGES ARISING OUT OF THIS AGREEMENT, WHETHER BASED

ON A THEORY OF CONTRACT OR TORT, INCLUDING NEGLIGENCE AND STRICT LIABILITY, SHALL BE

10 LIMITED TO YOUR ACTUAL DIRECT DAMAGES, NOT TO EXCEED (A) DURING THE INITIAL TERM, AS SET FORTH IN SECTION F(1), TOTAL FEES PAID AS OF THE TIME OF THE CLAIM; OR (B) DURING ANY RENEWAL TERM, THE THEN-CURRENT ANNUAL SAAS FEES PAYABLE IN THAT RENEWAL TERM. THE

PARTIES ACKNOWLEDGE AND AGREE THAT THE PRICES SET FORTH IN THIS AGREEMENT ARE SET

IN RELIANCE UPON THIS LIMITATION OF LIABILITY AND TO THE MAXIMUM EXTENT ALLOWED

UNDER APPLICABLE LAW, THE EXCLUSION OF CERTAIN DAMAGES, AND EACH SHALL APPLY REGARDLESS OF THE FAILURE OF AN ESSENTIAL PURPOSE OF ANY REMEDY. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO CLAIMS THAT ARE SUBJECT TO SECTIONS G(1) AND G(2).

5. EXCLUSION OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,

IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR

CONSEQUENTIAL DAMAGES WHATSOEVER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6. Insurance. During the course of performing services under this Agreement, we agree to maintain the following levels of insurance: (a) Commercial General Liability of at least $1,000,000; (b) Automobile Liability of at least $1,000,000; (c) Professional Liability of at least $1,000,000; (d) Workers Compensation complying with applicable statutory requirements; and (e) Excess/Umbrella Liability of at least $5,000,000. We will add you as an additional insured to our Commercial General Liability and Automobile Liability policies, which will automatically add you as an additional insured to our Excess/Umbrella Liability policy as well. We will provide you with copies of certificates of insurance upon your written request.

SECTION H – GENERAL TERMS AND CONDITIONS

1. Additional Products and Services. You may purchase additional products and services at the rates set forth in the Investment Summary for twelve (12) months from the Effective Date by executing a mutually agreed addendum. If no rate is provided in the Investment Summary, or those twelve (12) months have expired, you may purchase additional products and services at our then-current list price, also by executing a mutually agreed addendum. The terms of this Agreement will control any such additional purchase(s), unless otherwise specifically provided in the addendum.

2. Optional Items. Pricing for any listed optional products and services in the Investment Summary will be valid for twelve (12) months from the Effective Date.

3. Dispute Resolution. You agree to provide us with written notice within thirty (30) days of becoming aware of a dispute. You agree to cooperate with us in trying to reasonably resolve all disputes, including, if requested by either party, appointing a senior representative to meet and engage in good faith negotiations with our appointed senior representative. Senior representatives will convene within thirty (30) days of the written dispute notice, unless otherwise agreed. All meetings and discussions between senior representatives will be deemed confidential settlement discussions not subject to disclosure under Federal Rule of Evidence 408 or any similar applicable state rule. If we fail to resolve the dispute, then the parties shall participate in non-binding mediation in an effort to resolve the dispute. If the dispute remains unresolved after mediation, then either of us may assert our respective rights and remedies in a court of competent jurisdiction. Nothing in this section shall prevent you or us from seeking necessary injunctive relief during the dispute resolution procedures.

11 4. Taxes. The fees in the Investment Summary do not include any taxes, including, without limitation, sales, use, or excise tax. If you are a tax-exempt entity, you agree to provide us with a tax-exempt certificate. Otherwise, we will pay all applicable taxes to the proper authorities and you will reimburse us for such taxes. If you have a valid direct-pay permit, you agree to provide us with a copy. For clarity, we are responsible for paying our income taxes, both federal and state, as applicable, arising from our performance of this Agreement.

5. Nondiscrimination. We will not discriminate against any person employed or applying for employment concerning the performance of our responsibilities under this Agreement. This discrimination prohibition will apply to all matters of initial employment, tenure, and terms of employment, or otherwise with respect to any matter directly or indirectly relating to employment concerning race, color, religion, national origin, age, sex, sexual orientation, ancestry, disability that is unrelated to the individual's ability to perform the duties of a particular job or position, height, weight, marital status, or political affiliation. We will post, where appropriate, all notices related to nondiscrimination as may be required by applicable law.

6. E-Verify. We have complied, and will comply, with the E-Verify procedures administered by the U.S.

Citizenship and Immigration Services Verification Division for all of our employees assigned to your project.

7. Subcontractors. We will not subcontract any services under this Agreement without your prior written consent, not to be unreasonably withheld.

8. Binding Effect; No Assignment. This Agreement shall be binding on, and shall be for the benefit of, either your or our successor(s) or permitted assign(s). Neither party may assign this Agreement without the prior written consent of the other party; provided, however, your consent is not required for an assignment by us as a result of a corporate reorganization, merger, acquisition, or purchase of substantially all of our assets.

9. Force Majeure. Except for your payment obligations, neither party will be liable for delays in performing its obligations under this Agreement to the extent that the delay is caused by Force Majeure; provided, however, that within ten (10) business days of the Force Majeure event, the party whose performance is delayed provides the other party with written notice explaining the cause and extent thereof, as well as a request for a reasonable time extension equal to the estimated duration of the Force Majeure event.

10. No Intended Third Party Beneficiaries. This Agreement is entered into solely for the benefit of you and us. No third party will be deemed a beneficiary of this Agreement, and no third party will have the right to make any claim or assert any right under this Agreement. This provision does not affect the rights of third parties under any Third Party Terms.

11. Entire Agreement; Amendment. This Agreement represents the entire agreement between you and us with respect to the subject matter hereof, and supersedes any prior agreements, understandings, and representations, whether written, oral, expressed, implied, or statutory. Purchase orders submitted by you, if any, are for your internal administrative purposes only, and the terms and conditions contained in those purchase orders will have no force or effect. This Agreement may only be modified by a written amendment signed by an authorized representative of each party.

12 12. Severability. If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement will be considered valid and enforceable to the fullest extent permitted by law.

13. No Waiver. In the event that the terms and conditions of this Agreement are not strictly enforced by either party, such non-enforcement will not act as or be deemed to act as a waiver or modification of this Agreement, nor will such non-enforcement prevent such party from enforcing each and every term of this Agreement thereafter.

14. Independent Contractor. We are an independent contractor for all purposes under this Agreement.

15. Notices. All notices or communications required or permitted as a part of this Agreement, such as notice of an alleged material breach for a termination for cause or a dispute that must be submitted to dispute resolution, must be in writing and will be deemed delivered upon the earlier of the following: (a) actual receipt by the receiving party; (b) upon receipt by sender of a certified mail, return receipt signed by an employee or agent of the receiving party; (c) upon receipt by sender of proof of email delivery; or (d) if not actually received, five (5) days after deposit with the United States Postal Service authorized mail center with proper postage (certified mail, return receipt requested) affixed and addressed to the other party at the address set forth on the signature page hereto or such other address as the party may have designated by proper notice. The consequences for the failure to receive a notice due to improper notification by the intended receiving party of a change in address will be borne by the intended receiving party.

16. Client Lists. You agree that we may identify you by name in client lists, marketing presentations, and promotional materials.

17. Confidentiality. Both parties recognize that their respective employees and agents, in the course of performance of this Agreement, may be exposed to confidential information and that disclosure of such information could violate rights to private individuals and entities, including the parties.

Confidential information is nonpublic information that a reasonable person would believe to be confidential and includes, without limitation, personal identifying information (e.g., social security numbers) and trade secrets, each as defined by applicable state law. Each party agrees that it will not disclose any confidential information of the other party and further agrees to take all reasonable and appropriate action to prevent such disclosure by its employees or agents. The confidentiality covenants contained herein will survive the termination or cancellation of this Agreement. This obligation of confidentiality will not apply to information that:
(a) is in the public domain, either at the time of disclosure or afterwards, except by breach of this Agreement by a party or its employees or agents;
(b) a party can establish by reasonable proof was in that party's possession at the time of initial disclosure;
(c) a party receives from a third party who has a right to disclose it to the receiving party; or (d) is the subject of a legitimate disclosure request under the open records laws or similar applicable public disclosure laws governing this Agreement; provided, however, that in the event you receive an open records or other similar applicable request, you will give us prompt notice and otherwise perform the functions required by applicable law.

13 18. Quarantining of Client Data. Some services provided by Tyler require us to be in possession of your Data. In the event we detect malware or other conditions associated with your Data that are reasonably suspected of putting Tyler resources or other Tyler clients’ data at risk, we reserve the absolute right to move your Data from its location within a multi-tenancy Tyler hosted environment to an isolated “quarantined” environment without advance notice. Your Data will remain in such quarantine for a period of at least six (6) months during which time we will review the Data, and all traffic associated with the Data, for signs of malware or other similar issues. If no issues are detected through such reviews during the six (6) month period of quarantine, we will coordinate with you the restoration of your Data to a non-quarantined environment. In the event your Data must remain in quarantine beyond this six (6) month period through no fault of Tyler’s, we reserve the right to require payment of additional fees for the extended duration of quarantine. We will provide an estimate of what those costs will be upon your request.

19. Business License. In the event a local business license is required for us to perform services hereunder, you will promptly notify us and provide us with the necessary paperwork and/or contact information so that we may timely obtain such license.

20. Governing Law. This Agreement will be governed by and construed in accordance with the laws of your state of domicile, without regard to its rules on conflicts of law.

21. Multiple Originals and Authorized Signatures. This Agreement may be executed in multiple originals, any of which will be independently treated as an original document. Any electronic, faxed, scanned, photocopied, or similarly reproduced signature on this Agreement or any amendment hereto will be deemed an original signature and will be fully enforceable as if an original signature.

Each party represents to the other that the signatory set forth below is duly authorized to bind that party to this Agreement.

22. Cooperative Procurement. To the maximum extent permitted by applicable law, we agree that this Agreement may be used as a cooperative procurement vehicle by eligible jurisdictions. We reserve the right to negotiate and customize the terms and conditions set forth herein, including but not limited to pricing, to the scope and circumstances of that cooperative procurement.

23. Data & Insights Solution Terms. Your use of certain Tyler solutions includes Tyler’s Data & Insights data platform. Your rights, and the rights of any of your end users, to use Tyler’s Data & Insights data platform is subject to the Data & Insights SaaS Services Terms of Service, available at https://www.tylertech.com/terms/data-insights-saas-services-terms-of-service. By signing a Tyler Agreement or Order Form, or accessing, installing, or using any of the Tyler solutions listed at the linked terms, you certify that you have reviewed, understand, and agree to said terms.

24. Contract Documents. This Agreement includes the following exhibits:

Exhibit A Investment Summary
Exhibit B Invoicing and Payment Policy
Schedule 1: Business Travel Policy
Exhibit C Service Level Agreement
Schedule 1: Support Call Process
Exhibit D Third Party Terms

14 IN WITNESS WHEREOF, a duly authorized representative of each party has executed this Agreement as of the date(s) set forth below.

Tyler Technologies, Inc. City of Laguna Hills, California By: By:

Name: Name:

Title: Title:

Date: Date:

Address for Notices: Address for Notices:

Tyler Technologies, Inc. City of Laguna Hills
One Tyler Drive 24035 El Toro Road
Yarmouth, ME 04096 Laguna Hills, CA 92653-3103
Attention: Chief Legal Officer Attention: ______________________________

Exhibit A
1 Exhibit A
Investment Summary
The following Investment Summary details the software and services to be delivered by us to you under the Agreement. This Investment Summary is effective as of the Effective Date, despite any expiration date in the Investment Summary that may have lapsed as of the Effective Date.

REMAINDER OF PAGE INTENTIONALLY LEFT BLANK

2024-474897-F1G1S8 CONFIDENTIAL Page 1
Quoted By: Jeff Wamser
Quote Expiration: 3/31/25
Quote Name: EPL SaaS Migration
Sales Quotation For:

Robert Oros
City of Laguna Hills
24035 El Toro Rd
Laguna Hills CA 92653-3103
Phone: +1 (949) 707-2600
Tyler SaaS Flip
Description Term Monthly Fee Users/Units Annual Fee
Enterprise Permitting & Licensing Core Software
Community Development Suite - Per User $ 169 15 $ 30,420 Enterprise Permitting & Licensing Extensions
e-Reviews $ 1,000 1 $ 12,000
Civic Access - Community Development $ 580 1 $ 6,960
Advanced Automation Bundle $ 300 1 $ 3,599
Enterprise Permitting & Licensing Mobile $ 49 6 $ 3,528 Core Foundation Bundle $ 160 1 $ 1,919
Report Toolkit $ 0 1 $ 0
Tyler Software
GIS $ 49 15 $ 8,820

2024-474897-F1G1S8 CONFIDENTIAL Page 2
Sub-Total: $ 67,246
Less Discount $ 18,806
TOTAL 1.00 $ 48,440
Tyler Annual Services
Descripton Users/Units Annual Fee
Recurring Services
Hosted Report Management (per user) 2 $ 3,000
Sub-Total: $ 3,000
Less Discount: $ 3,000
TOTAL: $ 0
Professional Services
Description Quantity Unit Price
Extended
Price Maintenance
Professional Services
SaaS Migration Assistance - Professional Implementation Services (Remote) 40 $ 225 $ 9,000 $ 0 SaaS Migration Assistance - Project Management Services (Remote) 8 $ 225 $ 1,800 $ 0 Sub-Total: $ 10,800
Less Discount: $ 10,800
TOTAL: $ 0 $ 0

2024-474897-F1G1S8 CONFIDENTIAL Page 3
Summary One Time Fees Recurring Fees
Total SaaS $ 48,440
Total Services $ 0 $ 0
Total Third-Party Hardware, Software, Services $ 0 $ 0
Summary Total $ 0 $ 48,440
Contract Total $ 48,440
Customer Approval: Date:

Print Name: P.O.#:

Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement") between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to the following terms:
• License fees for Tyler and third party software are invoiced upon the earlier of (i) delivery of the license key or (ii) when Tyler makes such software available for download by the Client;
• Fees for hardware are invoiced upon delivery;
• Fees for year one of hardware maintenance are invoiced upon delivery of the hardware; • Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software available for download by the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and Subscription), and any such fees are prorated to align with the applicable term under the Agreement, with renewals invoiced annually thereafter in accord with the Agreement.
• Fees for services included in this sales quotation shall be invoiced as indicated below. o Implementation and other professional services fees shall be invoiced as delivered. • Expenses associated with onsite services are invoiced as incurred.

2024-474897-F1G1S8 CONFIDENTIAL Page 4
Comments
SaaS Monthly Fees are rounded to the nearest dollar. The Annual Fee value represents the cost to the customer.

Core Foundation Bundle includes Enterprise Forms, Hub, SSRS/Crystal, Dynamic Reports, BMP Templates and Standard IOs. Tyler resources will configure and test basic Enterprise Licensing & Permitting functionality including global settings, and preliminary user roles.

Enterprise Permitting & Licensing powered by EnerGov Advanced Automation Bundle includes Intelligent Objects, Intelligent Automation Agent, Georules and Workflow Designer.
eReviews enables electronic review and markup of submitted plans and other documentation by client personnel. eReviews requires Bluebeam Studio Prime, at an estimated yearly subscription cost of $3,000/100 users. eReviews also requires Bluebeam Revu licenses for agency staff that is involved in the review, markup, and management of electronic plans. Bluebeam Revu licenses are approximately $300 per user per year. Bluebeam Studio Revu and Bluebeam Prime are to be purchased separately by the client. iG Workforce - iG Inspect and iG Enforce provide a mobile solution for field personnel to capture inspection and code data remotely. Tyler will assist to connect iG Apps to the Enterprise Permitting & Licensing powered by EnerGov suite, and support testing. These applications are available on iOS. The client is responsible for ensuring the app(s) are downloaded and kept up to date on client utilized hardware.

Proposal Includes:

Annual SaaS Fees:
• EPL Community Development Suite
o Up to 15 named users with permissions to edit records in Permit, Plan, Inspection, Code, Project, Application, Impact, and Object modules
• Civic Access for Community Development
o Enables online applications, record search, inspection requests, and online invoice pay of Permit, Plan, Inspection, Project, Application, and Code modules (Record lookup and invoice pay only for Code module,) • eReviews
o Digital submittal review and markup extension available to licensed EP&L users ▪ Bluebeam suite/licenses not included
• EP&L Mobile
o iG Inspect and iG Enforce

2024-474897-F1G1S8 CONFIDENTIAL Page 5
o Up to 6 named users
• Advanced Automation Bundle
o Enables custom automations (ex: Intelligent Objects, Intelligent Automation Agents, GeoRules) • Report Toolkit
o Tyler Support provides custom SQL views created to assist clients with navigating links between EP&L database tables. Updated versions available with each new version that changes EP&L database table relationships upon request. Request for updated versions can be made through EP&L Support and provided if available. • Core Foundation Bundle
o Tyler Hub, Standard Reports & Documents
• GIS Integration Fee
o priced for up to 15 named EP&L backoffice users
Annual Recurring Services:
• Hosted Report Management
o Access to hosted SSRS reporting environment for up to 2 named users o Optional daily backup of EP&L PROD environment delivered to Laguna Hills network via SFTP included Complimentary Services
• Professional Implementation Services - Remote
o Up to 40 hours of implementation consulting services to assist with regression testing of SaaS environments prior to and during Laguna Hills EP&L SaaS Migration
• Project Management Services - Remote
o Up to 8 hours of services intended to provide internal Tyler resource coordination, status calls, and escalation services during Laguna Hills EP&L SaaS Migration

Exhibit B
1 Exhibit B
Invoicing and Payment Policy
We will provide you with the software and services set forth in the Investment Summary of the Agreement. Capitalized terms not otherwise defined will have the meaning assigned to such terms in the Agreement.

Invoicing: We will invoice you for the applicable software and services in the Investment Summary as set forth below. Your rights to dispute any invoice are set forth in the Agreement.

1. SaaS Fees.

1.1 SaaS Fees shall be invoiced as follows:
• On June 1, 2025 for the period June 1, 2025 – June 30, 2025; • On July 1, 2025 for the period July 1, 2025 – June 30, 2026; • Thereafter, on July 1 for the period July 1 – June 30

1.2 Your annual SaaS fees for the initial term are set forth in the Investment Summary. Upon expiration of the initial term, your annual SaaS fees will be at our then-current rates.

Notwithstanding anything to the contrary herein, SaaS Fees for the first two (2) annual renewals will not increase more than five percent (5%) on an annualized basis.

2. Other Tyler Software and Services.

2.1 Implementation and Other Professional Services (including training): Implementation and other professional services (including training) are billed and invoiced as delivered, at the rates set forth in the Investment Summary.

2.2 Consulting Services: If you have purchased any Business Process Consulting services, if they have been quoted as fixed-fee services, they will be invoiced 50% upon your acceptance of the Best Practice Recommendations, by module, and 50% upon your acceptance of custom desktop procedures, by module. If you have purchased any Business Process Consulting services and they are quoted as an estimate, then we will bill you the actual services delivered on a time and materials basis.

2.3 Conversions: Fixed-fee conversions are invoiced 50% upon initial delivery of the converted Data, by conversion option, and 50% upon Client acceptance to load the converted Data into Live/Production environment, by conversion option. Where conversions are quoted as estimated, we will bill you the actual services delivered on a time and materials basis.

2.4 Requested Modifications to the Tyler Software: Requested modifications to the Tyler Software are invoiced 50% upon delivery of specifications and 50% upon delivery of the applicable modification. You must report any failure of the modification to conform to the specifications within thirty (30) days of delivery; otherwise, the modification will be deemed to be in compliance with the specifications after the 30-day window has passed. You may still report Defects to us as set forth in this Agreement.

Exhibit B
2 2.5 Other Fixed Price Services: Other fixed price services are invoiced as delivered, at the rates set forth in the Investment Summary. For the avoidance of doubt, where “Project Planning Services” are provided, payment will be due upon delivery of the Implementation Planning document. Dedicated Project Management services, if any, will be billed monthly in arrears, beginning on the first day of the month immediately following initiation of project planning.

2.6 Other Fixed Price Services: Other fixed price services are invoiced as delivered, at the rates set forth in the Investment Summary. For the avoidance of doubt, where “Project Planning Services” are provided, payment will be due upon delivery of the Implementation Planning document. Dedicated Project Management services, if any, will be billed monthly in arrears, beginning on the first day of the month immediately following initiation of project planning.

2.7 Web Services: Annual fees for web services are payable in advance, commencing upon the availability of the service. Your annual fees for the initial term are set forth in the Investment Summary. Upon expiration of the initial term, your annual fees will be at our then-current rates.

2.8 Annual Services: Unless otherwise indicated in this Exhibit B, fees for annual services are due annually, in advance, commencing on the availability of the service. Your annual fees for the initial term are set forth in the Investment Summary. Upon expiration of the initial term, your annual fees will be at our then-current rates.

3. Third Party Products and Hardware.

3.1 Third Party Software License Fees: License fees for Third Party Software, if any, are invoiced when we make it available to you for downloading.

3.2 Third Party Software Maintenance: The first year maintenance fee for the Third Party Software is invoiced when we make it available to you for downloading. Subsequent annual maintenance fees for Third Party Software are invoiced annually, in advance, at thencurrent rates, upon each anniversary thereof.

3.3 Hardware: Third Party Hardware costs, if any, are invoiced upon delivery.

3.4 Hardware Maintenance: The first year maintenance fee for Hardware is invoiced upon delivery of the hardware. Subsequent annual maintenance fees for hardware are invoiced annually, in advance, at then-current rates, upon each anniversary thereof.

3.5 Third Party Services: Fees for Third Party Services, if any, are invoiced as delivered, along with applicable expenses, at the rates set forth in the Investment Summary.

3.6 Third Party SaaS: Third Party SaaS Services fees, if any, are invoiced annually, in advance, commencing with availability of the respective Third Party SaaS Services. Pricing for the first year of Third Party SaaS Services is indicated in the Investment Summary. Pricing for subsequent years will be at the respective third party’s then-current rates.

4. Transaction Fees. Unless paid directly by an end user at the time of transaction, per transaction (call, message, etc.) fees are invoiced on a quarterly basis. Fees are indicated in the Investment Summary and may be increased by Tyler upon notice of no less than thirty (30) days.

5. Expenses. The service rates in the Investment Summary do not include travel expenses.

Expenses for Tyler delivered services will be billed as incurred and only in accordance with our then-current Business Travel Policy, plus a 10% travel agency processing fee. Our current Business Travel Policy is attached to this Exhibit B as Schedule 1. Copies of receipts will be provided upon request; we reserve the right to charge you an administrative fee depending on the extent of your requests. Receipts for miscellaneous items less than twenty-five dollars and mileage logs are not available.

Exhibit B
3 6. Credit for Prepaid Maintenance and Support Fees for Tyler Software. Client will receive a credit for the maintenance and support fees prepaid for the Tyler Software for the time period commencing on the first day of the SaaS Term.

Payment. Payment for undisputed invoices is due within forty-five (45) days of the invoice date. We prefer to receive payments electronically. Our electronic payment information is available by contacting [email protected].

Exhibit B
Schedule 1
1 Exhibit B
Schedule 1
Business Travel Policy

1. Air Travel
A. Reservations & Tickets
The Travel Management Company (TMC) used by Tyler will provide an employee with a direct flight within two hours before or after the requested departure time, assuming that flight does not add more than three hours to the employee’s total trip duration and the fare is within $100 (each way) of the lowest logical fare. If a net savings of $200 or more (each way) is possible through a connecting flight that is within two hours before or after the requested departure time and that does not add more than three hours to the employee’s total trip duration, the connecting flight should be accepted.

Employees are encouraged to make advanced reservations to take full advantage of discount opportunities. Employees should use all reasonable efforts to make travel arrangements at least two (2) weeks in advance of commitments. A seven (7) day advance booking requirement is mandatory. When booking less than seven (7) days in advance, management approval will be required.

Except in the case of international travel where a segment of continuous air travel is six (6) or more consecutive hours in length, only economy or coach class seating is reimbursable. Employees shall not be reimbursed for “Basic Economy Fares” because these fares are non-refundable and have many restrictions that outweigh the cost-savings.

B. Baggage Fees
Reimbursement of personal baggage charges are based on trip duration as follows:
• Up to five (5) days = one (1) checked bag
• Six (6) or more days = two (2) checked bags
Baggage fees for sports equipment are not reimbursable.

Exhibit B
Schedule 1
2 2. Ground Transportation
A. Private Automobile
Mileage Allowance – Business use of an employee’s private automobile will be reimbursed at the current IRS allowable rate, plus out of pocket costs for tolls and parking. Mileage will be calculated by using the employee's office as the starting and ending point, in compliance with IRS regulations.

Employees who have been designated a home office should calculate miles from their home.

B. Rental Car
Employees are authorized to rent cars only in conjunction with air travel when cost, convenience, and the specific situation reasonably require their use. When renting a car for Tyler business, employees should select a “mid-size” or “intermediate” car. “Full” size cars may be rented when three or more employees are traveling together. Tyler carries leased vehicle coverage for business car rentals; except for employees traveling to Alaska and internationally (excluding Canada), additional insurance on the rental agreement should be declined.

C. Public Transportation
Taxi or airport limousine services may be considered when traveling in and around cities or to and from airports when less expensive means of transportation are unavailable or impractical. The actual fare plus a reasonable tip (15-18%) are reimbursable. In the case of a free hotel shuttle to the airport, tips are included in the per diem rates and will not be reimbursed separately.

D. Parking & Tolls
When parking at the airport, employees must use longer term parking areas that are measured in days as opposed to hours. Park and fly options located near some airports may also be used. For extended trips that would result in excessive parking charges, public transportation to/from the airport should be considered. Tolls will be reimbursed when receipts are presented.

3. Lodging
Tyler’s TMC will select hotel chains that are well established, reasonable in price, and conveniently located in relation to the traveler's work assignment. Typical hotel chains include Courtyard, Fairfield Inn, Hampton Inn, and Holiday Inn Express. If the employee has a discount rate with a local hotel, the hotel reservation should note that discount and the employee should confirm the lower rate with the hotel upon arrival. Employee memberships in travel clubs such as AAA should be noted in their travel profiles so that the employee can take advantage of any lower club rates. “No shows” or cancellation fees are not reimbursable if the employee does not comply with the hotel’s cancellation policy.

Tips for maids and other hotel staff are included in the per diem rate and are not reimbursed separately.

Exhibit B
Schedule 1
3 Employees are not authorized to reserve non-traditional short-term lodging, such as Airbnb, VRBO, and HomeAway. Employees who elect to make such reservations shall not be reimbursed.

4. Meals and Incidental Expenses
Employee meals and incidental expenses while on travel status within the continental U.S. are in accordance with the federal per diem rates published by the General Services Administration.

Incidental expenses include tips to maids, hotel staff, and shuttle drivers and other minor travel expenses. Per diem rates are available at www.gsa.gov/perdiem.

Per diem for Alaska, Hawaii, U.S. protectorates and international destinations are provided separately by the Department of State and will be determined as required.

A. Overnight Travel
For each full day of travel, all three meals are reimbursable. Per diems on the first and last day of a trip are governed as set forth below.

Departure Day
Depart before 12:00 noon Lunch and dinner
Depart after 12:00 noon
Return Day
Dinner
Return before 12:00 noon Breakfast
Return between 12:00 noon & 7:00 p.m. Breakfast and lunch Return after 7:00 p.m.* Breakfast, lunch and dinner
*7:00 p.m. is defined as direct travel time and does not include time taken to stop for dinner.

The reimbursement rates for individual meals are calculated as a percentage of the full day per diem as follows:

Breakfast 15%
Lunch 25%
Dinner 60%
B. Same Day Travel
Employees traveling at least 100 miles to a site and returning in the same day are eligible to claim lunch on an expense report. Employees on same day travel status are eligible to claim dinner in the event they return home after 7:00 p.m.*
*7:00 p.m. is defined as direct travel time and does not include time taken to stop for dinner.

Exhibit B
Schedule 1
4 5. Internet Access – Hotels and Airports
Employees who travel may need to access their e-mail at night. Many hotels provide free high speed internet access and Tyler employees are encouraged to use such hotels whenever possible. If an employee’s hotel charges for internet access it is reimbursable up to $10.00 per day. Charges for internet access at airports are not reimbursable.

6. International Travel
All international flights with the exception of flights between the U.S. and Canada should be reserved through TMC using the “lowest practical coach fare” with the exception of flights that are six (6) or more consecutive hours in length. In such event, the next available seating class above coach shall be reimbursed.

When required to travel internationally for business, employees shall be reimbursed for photo fees, application fees, and execution fees when obtaining a new passport book, but fees related to passport renewals are not reimbursable. Visa application and legal fees, entry taxes and departure taxes are reimbursable.

The cost of vaccinations that are either required for travel to specific countries or suggested by the U.S. Department of Health & Human Services for travel to specific countries, is reimbursable.

Section 4, Meals & Incidental Expenses, and Section 2.b., Rental Car, shall apply to this section.

Exhibit C
1 Exhibit C

SERVICE LEVEL AGREEMENT
I. Agreement Overview
This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. All othersupport services are documented in the Support Call Process. This SLA does not apply to any Third Party SaaS Services. All other support services are documented in the Support Call Process.

II. Definitions. Except as defined below, all defined terms have the meaning set forth in the Agreement.

Actual Attainment: The percentage of time the Tyler Software is available during a calendar month, calculated as follows: (Service Availability – Downtime) ÷ Service Availability.

Client Error Incident: Any service unavailability resulting from your applications, content or equipment, or the acts or omissions of any of your service users or third-party providers over whom we exercise no control.

Downtime: Those minutes during Service Availability, as defined below, when all users cannot launch, login, search or save primary data in the Tyler Software. Downtime does not include those instances in which only a Defect is present.

Emergency Maintenance Window: (1) maintenance that is required to patch a critical security vulnerability; (2) maintenance that is required to prevent an imminent outage of Service Availability; or (3) maintenance that is mutually agreed upon in writing by Tyler and the Client.

Planned Downtime: Downtime that occurs during a Standard or Emergency Maintenance window.

Service Availability: The total number of minutes in a calendar month that the Tyler Software is capable of receiving, processing, and responding to requests, excluding Planned Downtime, Client Error Incidents, denial of service attacks and Force Majeure. Service Availability only applies to Tyler Software being used in the live production environment.

Standard Maintenance: Routine maintenance to the Tyler Software and infrastructure. Standard Maintenance is limited to five (5) hours per week.

III. Service Availability
a. Your Responsibilities
Whenever you experience Downtime, you must make a support call according to the procedures outlined in the Support Call Process. You will receive a support case number.

Exhibit C
2 b. Our Responsibilities
When our support team receives a call from you that Downtime has occurred or is occurring, we will work with you to identify the cause of the Downtime (including whether it may be the result of Planned Downtime, a Client Error Incident, denial of service attack or Force Majeure). We will also work with you to resume normal operations.
c. Client Relief
Our targeted Attainment Goal is 100%. You may be entitled to credits as indicated in the Client Relief Schedule found below. Your relief credit is calculated as a percentage of the SaaS Fees paid for the calendar month.

In order to receive relief credits, you must submit a request through one of the channels listed in our Support Call Process within fifteen days (15) of the end of the applicable month. We will respond to your relief request within thirty (30) day(s) of receipt.

The total credits confirmed by us will be applied to the SaaS Fee for the next billing cycle. Issuing of such credit does not relieve us of our obligations under the Agreement to correct the problem which created the service interruption.

Credits are only payable when Actual Attainment results in eligibility for credits in consecutive months and only for such consecutive months.

Client Relief Schedule
Actual Attainment Client Relief

99.99% - 98.00% Remedial action will be taken

97.99% - 95.00% 4%
Below 95.00% 5%
IV. Maintenance Notifications
We perform Standard Maintenance during limited windows that are historically known to be reliably low-traffic times. If and when maintenance is predicted to occur during periods of higher traffic, we will provide advance notice of those windows and will coordinate to the greatest extent possible with you.

Not all maintenance activities will cause application unavailability. However, if Tyler anticipates that activities during a Standard or Emergency Maintenance window may make the Tyler Software unavailable, we will provide advance notice, as reasonably practicable, that the Tyler Software will be unavailable during the maintenance window.

Exhibit C
Schedule 1
1 Exhibit C
Schedule 1
Support Call Process
Support Channels
Tyler Technologies, Inc. provides the following channels of software support for authorized users*:
(1) On-line submission (portal) – for less urgent and functionality-based questions, users may create support incidents through the Tyler Customer Portal available at the Tyler Technologies website.

A built-in Answer Panel provides users with resolutions to most “how-to” and configurationbased questions through a simplified search interface with machine learning, potentially eliminating the need to submit the support case.
(2) Email – for less urgent situations, users may submit emails directly to the software support group.
(3) Telephone – for urgent or complex questions, users receive toll-free, telephone software support.
* Channel availability may be limited for certain applications.

Support Resources
A number of additional resources are available to provide a comprehensive and complete support experience:
(1) Tyler Website – www.tylertech.com – for accessing client tools, documentation, and other information including support contact information.
(2) Tyler Search -a knowledge based search engine that lets you search multiple sources simultaneously to find the answers you need, 24x7.
(3) Tyler Community –provides a venue for all Tyler clients with current maintenance agreements to collaborate with one another, share best practices and resources, and access documentation. (4) Tyler University – online training courses on Tyler products.

Support Availability
Tyler Technologies support is available during the local business hours of 8 AM to 5 PM (Monday – Friday) across four US time zones (Pacific, Mountain, Central and Eastern). Tyler’s holiday schedule is outlined below. There will be no support coverage on these days.

New Year’s Day Labor Day
Martin Luther King, Jr. Day Thanksgiving Day
Memorial Day Day after Thanksgiving
Independence Day Christmas Day
For support teams that provide after-hours service, we will provide you with procedures for contacting support staff after normal business hours for reporting Priority Level 1 Defects only. Upon receipt of

Exhibit C
Schedule 1
2 such a Defect notification, we will use commercially reasonable efforts to meet the resolution targets set forth below.

We will also make commercially reasonable efforts to be available for one pre-scheduled Saturday of each month to assist your IT staff with applying patches and release upgrades, as well as consulting with them on server maintenance and configuration of the Tyler Software environment.

Incident Handling
Incident Tracking
Every support incident is logged into Tyler’s Customer Relationship Management System and given a unique case number. This system tracks the history of each incident. The case number is used to track and reference open issues when clients contact support. Clients may track incidents, using the case number, through Tyler’s Customer Portal or by calling software support directly.

Incident Priority
Each incident is assigned a priority level, which corresponds to the Client’s needs. Tyler and the Client will reasonably set the priority of the incident per the chart below. This chart is not intended to address every type of support incident, and certain “characteristics” may or may not apply depending on whether the Tyler software has been deployed on customer infrastructure or the Tyler cloud. The goal is to help guide the Client towards clearly understanding and communicating the importance of the issue and to describe generally expected response and resolution targets in the production environment only.

References to a “confirmed support incident” mean that Tyler and the Client have successfully validated the reported Defect/support incident.

Priority
Level Characteristics of Support Incident Resolution Targets* 1 Critical
Support incident that causes (a)
complete application failure or
application unavailability; (b)
application failure or unavailability in
one or more of the client’s remote
location; or (c) systemic loss of
multiple essential system functions.

Tyler shall provide an initial response to Priority Level 1 incidents within one (1) business hour of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents or provide a
circumvention procedure within one (1) business
day. For non-hosted customers, Tyler’s responsibility
for lost or corrupted data is limited to assisting the
Client in restoring its last available database.

Exhibit C
Schedule 1
3 Priority
Level Characteristics of Support Incident Resolution Targets* 2 High
Support incident that causes (a)
repeated, consistent failure of
essential functionality affecting more
than one user or (b) loss or corruption
of data.

Tyler shall provide an initial response to Priority Level 2 incidents within four (4) business hours of receipt of the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents or provide a
circumvention procedure within ten (10) business
days. For non-hosted customers, Tyler’s
responsibility for loss or corrupted data is limited to assisting the Client in restoring its last available
database.
3 Medium
Priority Level 1 incident with an
existing circumvention procedure, or
a Priority Level 2 incident that affects
only one user or for which there is an
existing circumvention procedure.

Tyler shall provide an initial response to Priority Level 3 incidents within one (1) business day of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents without the need for a
circumvention procedure with the next published
maintenance update or service pack, which shall
occur at least quarterly. For non-hosted customers,
Tyler’s responsibility for lost or corrupted data is
limited to assisting the Client in restoring its last
available database.
4 Noncritical
Support incident that causes failure of
non-essential functionality or a
cosmetic or other issue that does not
qualify as any other Priority Level.

Tyler shall provide an initial response to Priority Level 4 incidents within two (2) business days of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents, as well as cosmetic
issues, with a future version release.
*Response and Resolution Targets may differ by product or business need Incident Escalation
If Tyler is unable to resolve any priority level 1 or 2 defect as listed above or the priority of an issue has elevated since initiation, you may escalate the incident to the appropriate resource, as outlined by each product support team. The corresponding resource will meet with you and any Tyler staff to establish a mutually agreeable plan for addressing the defect.

Remote Support Tool
Some support calls may require further analysis of the Client’s database, processes or setup to diagnose a problem or to assist with a question. Tyler will, at its discretion, use an industry-standard remote support tool. Tyler’s support team must have the ability to quickly connect to the Client’s system and view the site’s setup, diagnose problems, or assist with screen navigation. More information about the remote support tool Tyler uses is available upon request.

Exhibit D
1 Exhibit D
Third Party Terms

RESERVED

SaaS (Software as a Service) FY 25-26 FY 26-27 FY 27-28 FY 28-29 FY 29-30 5 Year TCO Software Subscription (Existing + Civic Access + New Users + GIS) $ 48,440 $ 50,378 $ 52,393 $ 55,012 $ 57,763 $ 263,986 Professional Services $ - $ - $ - $ - $ - $ -
Maintenance & Support Included Included Included Included Included Included Enhanced Support*** $ 70,000 $ 40,000 $ - $ - $ - $ 110,000 eReview Module*** $ 21,600 $ - $ - $ - $ - $ 21,600
Operational Software Included Included Included Included Included Included Operational Hardware (Servers etc) Included Included Included Included Included Included Operational Support / admin* Included Included Included Included Included Included Daily Backup/Hosted Report Management (2 Users) Included Included Included Included Included Included Report Toolkit Included Included Included Included Included Included Disater Recovery Services for EPL Included Included Included Included Included Included TSM Services for EPL (Server Migrations, Weekend Upgrades) Included Included Included Included Included Included Critical After Hours TSM Support for EPL Included Included Included Included Included Included Totals $ 140,040 $ 90,378 $ 52,393 $ 55,012 $ 57,763 $ 395,586 On-Premise FY 25-26 FY 26-27 FY 27-28 FY 28-29 FY 29-30 5 Year TCO Licenses Grant (New - Report Toolkit) $ - $ - $ - $ - $ - $ - Software Subscription (Hosted Report Management) $ - $ - $ - $ - $ - $ - Professional Services $ - $ - $ - $ - $ - $ -
Maintenance & Support* (Existing) $ 24,174 $ 25,383 $ 26,652 $ 27,984 $ 29,384 $ 133,577 Maintenance & Support* (New) $ - $ - $ - $ - $ - $ -
Enhanced Support*** $ 70,000 $ 42,000 $ - $ - $ - $ 112,000 eReview*** $ 21,600 $ - $ - $ - $ - $ 21,600
Operational Software (SQL, IIS, F5 etc.)*, Hardware (Servers etc), Support / admin** $ 10,000 $ 11,000 $ 12,000 $ 13,000 $ 14,000 $ 60,000 Disaster Recovery Services for EPL* $ - $ - $ - $ - $ - $ - TSM Services for EPL (Server Migrations, Weekend Upgrades, etc)* $ - $ - $ - $ - $ - $ - Critical After Hours TSM Support for EPL N/A N/A N/A N/A N/A N/A Totals $ 125,774 $ 78,383 $ 38,652 $ 40,984 $ 43,384 $ 327,177 *5% yearly escalator assumed on operational software.
**4% yearly escalator assumed on labor/resources, spent maintaining hardware/supporting software only. $ (68,409) ***City staff requested enhancements to the EnerGov system, which can be implemented $ (13,681.80) either as part of the SaaS upgrade or as part of the On-Premise version. 5 Year Cost Analysis - EPL SaaS vs On-Premise - Laguna Hills, CA - 4.9.25 Annual Cost Differential
Tyler Hosted - FY 25-26 through FY 29-30
5 Year Cost Differential
City Hosted - FY 25-26 through FY 29-30
*Labor/Resources for maintaining Tyler hardware/supporting software only

2025-520846-Z9G6P1 CONFIDENTIAL Page 1
Quoted By: Jeff Wamser
Quote Expiration: 7/30/25
Quote Name:

Sales Quotation For:

City of Laguna Hills
24035 El Toro Rd
Laguna Hills CA 92653-3103
Phone: +1 (949) 707-2600
Tyler Annual Services
Descripton Users/Units Annual Fee
Recurring Services
Assist Basic 1 $ 40,000
TOTAL: $ 40,000
Summary One Time Fees Recurring Fees
Total Services $ 0 $ 40,000

2025-520846-Z9G6P1 CONFIDENTIAL Page 2
Total Third-Party Hardware, Software, Services $ 0 $ 0
Summary Total $ 0 $ 40,000
Contract Total $ 40,000
Customer Approval: Date:

Print Name: P.O.#:

Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement") between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to the following terms:
• License fees for Tyler and third party software are invoiced upon the earlier of (i) delivery of the license key or (ii) when Tyler makes such software available for download by the Client;
• Fees for hardware are invoiced upon delivery;
• Fees for year one of hardware maintenance are invoiced upon delivery of the hardware; • Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software available for download by the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and Subscription), and any such fees are prorated to align with the applicable term under the Agreement, with renewals invoiced annually thereafter in accord with the Agreement.
• Fees for services included in this sales quotation shall be invoiced as indicated below. o Implementation and other professional services fees shall be invoiced as delivered. • Expenses associated with onsite services are invoiced as incurred.

Comments
SaaS Monthly Fees are rounded to the nearest dollar. The Annual Fee value represents the cost to the customer.

2025-520846-Z9G6P1 CONFIDENTIAL Page 3
Assist Basic:
• Professional Implementation Consulting Services
o Up to 120 hours of remotely delivered services intended to provide system administration assistance based on client-prioritized task list. o Configuration modifications to existing business processes o Best practice guidance and configuration troubleshooting assistance o Ad-Hoc Configuration and End User Training
o GIS Consulting
o Custom Report Specifications
• Client Service Account Management (CSAM)
o Recurring bi-weekly meetings with a dedicated resource to provide general guidance, upgrade planning, escalate client-prioritized support tickets, and review relevant announcements/information. o Annual Maturity Assessment
• Tyler Connect Registration Code
o One (1) complimentary registration for the annual Tyler Connect user conference for annual continuing education; Travel expenses not included
• Business Process Review every 36 months
o One (1) complimentary 3-day engagement with an Assist Consultant to review business processes, identify pain points, identify feature consumption gaps, and deliver recommended strategy for optimizing both usage of EP&L and your return on investment; Available upon request; Travel expenses not included if services delivered on site Assist Basic renews annually with a 5% increase. Cancellation requires 90 days notice in advance of renewal date.

2025-520835-F9L3B8 CONFIDENTIAL Page 1
Quoted By: Jeff Wamser
Quote Expiration: 8/24/25
Quote Name:

Sales Quotation For:

City of Laguna Hills
24035 El Toro Rd
Laguna Hills CA 92653-3103
Phone: +1 (949) 707-2600
Tyler Annual Services
Descripton Users/Units Annual Fee
Recurring Services
Assist Complete 1 $ 70,000
TOTAL: $ 70,000

2025-520835-F9L3B8 CONFIDENTIAL Page 2
Summary One Time Fees Recurring Fees
Total Services $ 0 $ 70,000
Total Third-Party Hardware, Software, Services $ 0 $ 0
Summary Total $ 0 $ 70,000
Contract Total $ 70,000
Customer Approval: Date:

Print Name: P.O.#:

Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement") between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to the following terms:
• License fees for Tyler and third party software are invoiced upon the earlier of (i) delivery of the license key or (ii) when Tyler makes such software available for download by the Client;
• Fees for hardware are invoiced upon delivery;
• Fees for year one of hardware maintenance are invoiced upon delivery of the hardware; • Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software available for download by the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and Subscription), and any such fees are prorated to align with the applicable term under the Agreement, with renewals invoiced annually thereafter in accord with the Agreement.
• Fees for services included in this sales quotation shall be invoiced as indicated below. o Implementation and other professional services fees shall be invoiced as delivered. • Expenses associated with onsite services are invoiced as incurred.

2025-520835-F9L3B8 CONFIDENTIAL Page 3
Comments
SaaS Monthly Fees are rounded to the nearest dollar. The Annual Fee value represents the cost to the customer.

Assist Complete:
• Professional Implementation Consulting Services
o Up to 350 hours of remotely delivered services intended to provide system administration assistance based on client-prioritized task list. ▪ Configuration modifications to existing business processes ▪ Best practice guidance and configuration troubleshooting assistance ▪ Ad-Hoc Configuration and End User Training
▪ GIS Consulting
▪ Custom Report Specifications
o Virtual Labs
▪ Live & recurring instructor-led training covering a range of topics for both System Administrators and End Users. ▪ Class schedules released quarterly and are open for all Virtual Lab subscribers ▪ Registration is limited to 12 users per session on a first come-first serve basis. o Client Service Account Management (CSAM)
▪ Recurring bi-weekly meetings with a dedicated resource to provide general guidance, upgrade planning, escalate clientprioritized support tickets, and review relevant announcements/information. ▪ Annual Maturity Assessment
o Tyler Connect Registration Code
▪ One (1) complimentary registration for the annual Tyler Connect user conference for annual continuing education; Travel expenses not included
o Business Process Review every 24 months
▪ One (1) complimentary 3-day engagement with an Assist Consultant to review business processes, identify pain points, identify feature consumption gaps, and deliver recommended strategy for optimizing both usage of EP&L and your return on investment; Available upon request; Travel expenses not included if services delivered on site Assist Complete automatically renews with 5% increase annually. Cancellations need to be made 90 days in advance of renewal date.

2025-520871-Y8T5R8 CONFIDENTIAL Page 1
Quoted By: Jeff Wamser
Quote Expiration: 7/30/25
Quote Name:

Professional Service Hours for
eReviews permit configuration
Sales Quotation For:

Haroon Noori
City of Laguna Hills
24035 El Toro Rd
Laguna Hills CA 92653-3103
Phone: +1 (949) 707-2600
Professional Services
Description Quantity Unit Price
Extended
Price Maintenance
Professional Services
Professional Implementation Services 80 $ 225 $ 18,000 $ 0 Project Manager Services 16 $ 225 $ 3,600 $ 0
TOTAL: $ 21,600 $ 0

2025-520871-Y8T5R8 CONFIDENTIAL Page 2
Summary One Time Fees Recurring Fees
Total Services $ 21,600 $ 0
Total Third-Party Hardware, Software, Services $ 0 $ 0
Summary Total $ 21,600 $ 0
Contract Total $ 21,600
Customer Approval: Date:

Print Name: P.O.#:

Client agrees that items in this sales quotation are, upon Client's signature or approval of same, hereby added to the existing agreement ("Agreement") between the parties and subject to its terms. Additionally, payment for said items, as applicable but subject to any listed assumptions herein, shall conform to the following terms:
• License fees for Tyler and third party software are invoiced upon the earlier of (i) delivery of the license key or (ii) when Tyler makes such software available for download by the Client;
• Fees for hardware are invoiced upon delivery;
• Fees for year one of hardware maintenance are invoiced upon delivery of the hardware; • Annual Maintenance and Support fees, SaaS fees, Hosting fees, and Subscription fees are first payable when Tyler makes the software available for download by the Client (for Maintenance) or on the first day of the month following the date this quotation was signed (for SaaS, Hosting, and Subscription), and any such fees are prorated to align with the applicable term under the Agreement, with renewals invoiced annually thereafter in accord with the Agreement.
• Fees for services included in this sales quotation shall be invoiced as indicated below. o Implementation and other professional services fees shall be invoiced as delivered. • Expenses associated with onsite services are invoiced as incurred.

2025-520871-Y8T5R8 CONFIDENTIAL Page 3
Comments
SaaS Monthly Fees are rounded to the nearest dollar. The Annual Fee value represents the cost to the customer.

Above hours are for estimated services to configure ten (10) permit types for eReviews.

Item No. 6.1
City of Laguna Hills
City Council / Planning Agency
Staff Report
Date: May 13, 2025
To: Mayor and Council Members
From: Joe Ames, Assistant City Manager
Issue: Public Hearing on 2025 Weed, Rubbish, and Refuse Abatement Recommendation: That the City Council:

1. Conduct a public hearing, receive and consider all objections; and

2. Adopt a Resolution entitled: "A Resolution of the City Council of the City of Laguna Hills, California, issuing an abatement order and authorizing the Public Works Director to commence enforcing weed, rubbish, and refuse abatement against specified parcels of land."
Background:

This is the time and place scheduled for the first Public Hearing for the Annual Weed Abatement Program. The Public Works Department requests the City Council conduct the required Public Hearing, receive public testimony, and adopt a Resolution issuing an abatement order authorizing the Public Works Director to abate and remove all weeds, rubbish, refuse and/or dirt on specified parcels in the City of Laguna Hills.

On April 8, 2025, the City Council adopted Resolution No. 2025-04-08-1, thereby commencing the Weed Abatement Program for 2025 in accordance with the requirements and procedures set forth in Government Code Section 39560 et seq. The objective of the Weed Abatement Program is to declare by Resolution as a public nuisance, and abate, all weeds growing upon the streets, sidewalks, or private property in the City, and all rubbish, refuse and dirt upon parkways, sidewalks, or private property in the City as identified and described in the 2025 Weed Abatement List, as

Item No. 6.1
submitted on April 8, 2024, for health and safety purposes, for management of fire hazards, and to provide a reasonable degree of fire safety to both improved and unimproved properties.

Resolution No. 2025-04-08-1 commenced the 2025 Weed Abatement Program by declaring the weeds, rubbish, refuse, and/or dirt on parcels identified in the 2025 Weed Abatement List to be a public nuisance and authorized the City Clerk to send written notice of the proposed public nuisance abatement to all persons owning property identified and described in the 2025 Weed Abatement List and advising them to remove any and all weeds, rubbish, refuse, and/or dirt that, when dry, become a fire hazard.

On April 9, 2025, the City mailed the legally required notice to destroy weeds and remove rubbish, refuse, and/or dirt to all affected property owners identified on the 2025 Weed Abatement List. The notice provided that if the public nuisance is not abated and removed by the owners of the parcels of land, such nuisances will be abated and removed by City authorities in accordance with the abatement procedures set forth in Government Code Section 39560 et seq., in which case the cost of such removal shall be assessed upon the parcel of lands from which or in front of which such weeds, rubbish, refuse and/or dirt, are removed and that upon confirmation such cost will constitute a lien upon such parcel or lands until paid.

Pursuant to the April 9, 2025, mailed notice, affected property owners have been given until May 31, 2025, to abate and remove the weeds, rubbish, refuse and/or dirt on their property at their sole cost and expense. The notice further provided that the City Council will hear and consider all property owner objections and protests to the proposed public nuisance abatement as part of a Public Hearing process to have been conducted on May 13, 2025, at 6:00 p.m. or as soon thereafter as possible. As of the time of this writing, City staff has observed some property owners have begun to take steps to clear weeds on their properties.

The City Council is requested to open the Public Hearing, receive and consider public testimony, and adopt a Resolution allowing or overruling any objections, authorizing the Public Works Director to abate and remove the weeds, rubbish, refuse, and/or dirt on the parcels identified and described on the 2025 Weed Abatement List, and report in writing to the City Council on July 8, 2025, regarding the cost of abatement. Any objections by the property owners liable to be assessed for the costs of abatement will be heard by the City Council on July 8, 2025. Pursuant to the State law, upon issuance of the abatement order through the adoption of the attached Resolution, the City Council acquires jurisdiction to proceed and perform the work of removal.

Item No. 6.1
CEQA Findings:

This project is not subject to the California Environmental Quality Act pursuant to Section 15301(h) (maintenance of existing landscaping, native growth and water supply reservoirs) and Section 15304(i) (fuel management activities) of the CEQA Guidelines, California Code of Regulations, Title 14, Chapter 3 because the project involves the removal of weeds, rubbish and/or dirt in accordance with the requirements and procedures set forth in Government Code Section 39560 et seq.

Fiscal Impact:

The 2024-2025 fiscal year budget for the Annual Weed Abatement Program is $60,000.

Some of these costs may be recovered as an assessment upon the private parcels requiring abatement, if any. The majority of the expenditures relate to the annual weed abatement clearing of City-owned properties.

Attachments:

1. 2025 Public Hearing Resolution

2. 2025 Weed Abatement List

577075.1
RESOLUTION NO. 2025-05-13-X

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF

LAGUNA HILLS, CALIFORNIA, ISSUING AN ABATEMENT

ORDER AND AUTHORIZING THE PUBLIC WORKS

DIRECTOR TO COMMENCE ENFORCING WEED,

RUBBISH, AND REFUSE ABATEMENT AGAINST

SPECIFIED PARCELS OF LAND
WHEREAS, on April 8, 2025, the City Council adopted Resolution No. 2025-04-08-1, thereby commencing the Weed Abatement Program for 2025 in accordance with the requirements and procedures set forth in Government Code Section 39560 et seq.; the objective of the Weed Abatement Program is to declare by resolution as a public nuisance, and abate, all weeds growing upon the streets, sidewalks, or private property in the City, and all rubbish, refuse, and dirt upon parkways, sidewalks, or private property in the City, as identified and described in the 2025 Weed Abatement List, for health and safety purposes, for management of fire hazards, and to provide a reasonable degree of fire safety to both improved and unimproved properties; and WHEREAS, Resolution No. 2025-04-08-1 commenced the 2025 Weed Abatement Program by declaring the weeds, rubbish, refuse and/or dirt on specified parcels of land identified in the 2025 Weed Abatement List to be a public nuisance and authorized the City Clerk to send written notice of the proposed public nuisance abatement to all persons owning property identified and described in the 2025 Weed Abatement List and advising them to remove any and all weeds, rubbish, refuse and/or dirt that, when dry, become a fire hazard; and
WHEREAS, on April 9, 2025, the City mailed the legally required notice to destroy weeds and remove rubbish, refuse, and dirt; the notice provided that if the public nuisance is not abated and removed by the owners of the affected parcels of land by May 31, 2025, such nuisances will be abated and removed by City authorities in accordance with the abatement procedures set forth in Government Code §39560 et seq., in which case the cost of such removal shall be assessed upon the parcel of lands from which or in front of which such weeds, rubbish, refuse, and/or dirt are removed and that upon confirmation such cost will be constitute a lien upon such parcel or lands until paid; and WHEREAS, the legally required mailed notice sent to the affected property owners provided that the City Council will hear and consider all property owner objections and protests to the proposed public nuisance abatement as part of a Public Hearing process conducted on May 13, 2025 and
WHEREAS, during the May 13, 2025, Public Hearing, the City Council heard and considered all objections and protests presented by property owners and other interested parties to the proposed public nuisance abatement and removal of all weeds,

Resolution No. 2025-05-13-X
Weed Abatement

rubbish, refuse, and/or dirt on specified parcels identified and described in the 2025 Weed Abatement List.

NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF LAGUNA

HILLS, CALIFORNIA, DOES RESOLVE, DECLARE, DETERMINE, AND ORDER AS FOLLOWS:

SECTION 1. After hearing all objections and protests during the Public Hearing, the City Council hereby determines not to allow any objections.

SECTION 2. Pursuant to Government Code Section 39560 et seq., the City Council hereby issues an abatement order and authorizes the Public Works Director to abate and remove by use of City authorities all weeds, rubbish, refuse, and/or dirt on specified parcels as identified and described in the 2025 Weed Abatement List.

SECTION 3. By adoption of this Resolution, the City Council hereby acquires jurisdiction to proceed and perform the work of weed, rubbish, refuse, and/or dirt removal on specified parcels, pursuant to Government Code Section 39569.

SECTION 4. It is the intention of the City Council to assess the amount of the City’s cost for the abatement of the public nuisances upon the specified parcels of land identified and described on the 2025 Weed Abatement List. Such assessments against the respective parcels of land shall constitute a lien.

SECTION 5. The Public Works Director shall keep an account of the cost of abatement on each separate parcel of land where removal work is performed and shall submit to the City Council for confirmation an itemized written report showing such abatement costs. Pursuant to Government Code section 39575, a copy of the report shall be posted for at least three (3) days prior to its submission to the City Council on or near the City Council Chamber doors, with a notice of the time of submission. Pursuant to Government Code section 39576, such report shall be submitted to the City Council on July 8, 2025, which date shall be fixed for receiving and considering the report and during such time the City Council shall hear it with any objections of the property owners liable to be assessed for the abatement.

SECTION 6. The decision of the City Council to issue this abatement order is final.

Resolution No. 2025-05-13-X
Weed Abatement

PASSED, APPROVED, AND ADOPTED this 13th day of May 2025. ____________________________________

JOSHUA SWEENEY, MAYOR
ATTEST:
______________________________________

JENNIFER LEE, CITY CLERK

STATE OF CALIFORNIA )
COUNTY OF ORANGE ) ss

CITY OF LAGUNA HILLS )
I, Jennifer Lee, City Clerk of the City of Laguna Hills, California, DO HEREBY CERTIFY that the foregoing is a true and correct copy of Resolution No. 2025- 05-13-X adopted by the City Council of the City of Laguna Hills, California, at a Regular Meeting thereof held on the 13th day of May 2025, by the following vote:

AYES:

NOES:

ABSENT:

ABSTAIN:
(SEAL)
_____________________________________

JENNIFER LEE, CITY CLERK

2025 WEED ABATMENT PARCEL LIST

NO APN LOT ADDRESS OWNER NAME MAILING ADDRESS CITY STATE ZIP 1 588-111-15 23461 S POINTE DR DOLPHINSHIRE_FOUNTAIN PLAZA LLC 18818 TELLER AVE #200 IRVINE CA 926121680 2 588-121-01 LAGUNA VILLAGE HOA LAGUNA VILLAGE HOA 23300 SANTA VITTORIA DRIVE LAGUNA HILLS CA 92653 3 588-141-06 BEHIND 23092 MILL CREEK DRIVE LAGUNA ASSOCIATES 4750 VON KARMAN AVE NEWPORT BEACH CA 926602123 4 588-141-07 23092 MILL CREEK DR NEW VISTA SCHOOL 23092 MILL CREEK DR LAGUNA HILLS CA 926531200 5 616-221-02 MOULTON PKWY 23601 VISION STAR LLC 18301 VON KARMAN AVE #850 IRVINE CA 92612 6 616-232-25 22671 ANCONA ASHRAFNIA ASHRAF , ASHRAFNIA HOMAIRA 22671 ANCONA LAGUNA HILLS CA 926531905 7 616-232-27 22685 ANCONA RICHARD CARUVANA 22685 ANCONA LAGUNA HILLS CA 926531905 8 616-232-28 22691 ANCONA ORLANDO V DELFIN 22691 ANCONA LAGUNA HILLS CA 926531905 9 616-241-16 22591 CATANIA EDWARD T KRAUS & DESIREE KRAUS 22591 CATANIA LAGUNA HILLS CA 926531906 10 616-263-01 22251 TERNI DANIEL J MCDONALD 117 S AVENUE 60 LOS ANGELES CA 900424217 11 616-263-02 22241 TERNI PAUL P LEW JR PO BOX 2944 LAGUNA HILLS CA 926542944 12 616-263-03 22231 TERNI LETHICIA R LEPERA 22231 TERNI LAGUNA HILLS CA 926531836 13 616-263-04 22221 TERNI MARY ANN M A LIVING TR TANGLAO 22221 TERNI LAGUNA HILLS CA 926531836 14 616-263-05 22211 TERNI DANIEL R SKAGGS 22211 TERNI LAGUNA HILLS CA 926531836 15 616-263-06 22201 TERNI MARIBEL MUSNGI BISHOP 22201 TERNI LAGUNA HILLS CA 926531836 16 616-263-07 22202 TERNI CONNIE MAGNUSEN 22202 TERNI LAGUNA HILLS CA 926531836 17 616-263-08 22212 TERNI JOHN T STEIN , NICKI A STEIN 22212 TERNI LAGUNA WOODS CA 926531836 18 616-263-09 22222 TERNI JAYDEN DESIREE BRYNN 22222 TEMI LAGUNA HILLS CA 92653 19 616-272-12 22192 ADAMO LUIS SANCHEZ & GERARDO MOSQUEDA 9421 JEFFERSON ST BELLFLOWER CA 907063523 20 616-272-14 22212 ADAMO CHARLES F OLTMAN II 22212 ADAMO LAGUNA HILLS CA 926531854 21 616-272-15 22222 ADAMO DONNY R TURINGAN 22222 ADAMO LAGUNA HILLS CA 926531854 22 616-272-21 22252 ADAMO DAVID L FAMILY TR SWETS 22252 ADAMO LAGUNA HILLS CA 926531854 23 616-272-22 23732 SORESINA MARIA J MOERCK 23732 SORESINA LAGUNA HILLS CA 926531835 24 616-272-23 23736 SORESINA GABRIELE MILLER 23736 SORESINA LAGUNA HILLS CA 926531835 25 616-272-24 23718 SORESINA CRESSENCIA HARI ARTHUR 5112 MINNEOLA DR FALLBROOK CA 920287903 26 616-291-13 22432 LOMBARDI GREGORY K KENDRICK 22432 LOMBARDI LAGUNA HILLS CA 926531845 27 620-032-44 25912 LA PAZ RD 25912 LA PAZ LLC 624 N ALPINE DR BEVERLY HILLS CA 902103304 28 620-044-03 25022 GRISSOM RD RAYMOND C SANDSTROM PO BOX 3593 LAGUNA HILLS CA 926543593 29 620-044-04 25032 GRISSOM RD ADAM S CHOU 25032 GRISSOM RD LAGUNA HILLS CA 926535234 30 620-044-05 25052 GRISSOM RD DAN PAUL DURGHINESCU 25052 GRISSOM RD LAGUNA HILLS CA 926535234 31 620-044-07 25082 GRISSOM RD DIANA IRENE DOELITZSCH 25082 GRISSOM RD LAGUNA HILLS CA 926535234 32 620-044-08 25092 GRISSOM RD DANIEL J COOPER SR, LYNDA S COOPER 25092 GRISSOM RD LAGUNA HILLS CA 926535234 33 620-044-10 25112 GRISSOM RD MICHAEL 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2025 WEED ABATMENT PARCEL LIST
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2025 WEED ABATMENT PARCEL LIST
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2025 WEED ABATMENT PARCEL LIST
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2025 WEED ABATMENT PARCEL LIST
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2025 WEED ABATMENT PARCEL LIST
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27682 GOLD DUST LN TERRY REVOC TR OLSON 27682 GOLD DUST LN LAGUNA HILLS CA 926535898 540 636-391-07 27792 HIDDEN TRAIL RD YOLANDA G GUERRERO , Y 2008 TR GUERRERO 27792 HIDDEN TRAIL RD LAGUNA HILLS CA 926537823 541 636-391-11 27692 GREENFIELD DR TZE KIN Z IP & B REVOC TR IP 27692 GREENFIELD DR LAGUNA HILLS CA 926537818 542 636-391-15 27752 GREENFIELD DR PSG CAPITAL PARTNERS INC 200 GODDARD IRVINE CA 926184625 543 636-391-16 27766 GREENFIELD DR ANTHONY F FAMILY TR CAIRA 27766 GREENFIELD DR LAGUNA HILLS CA 926537818 544 636-391-17 27782 GREENFIELD DR SABRINA FERNANDEZ 27782 GREENFIELD DR LAGUNA HILLS CA 926537818 545 636-622-60 CORRIDOR NELLIE GAIL RANCH OWNERS ASSN 25211 EMPTY SADDLE DR LAGUNA HILLS CA 926535827

Item No. 7.1.1
City of Laguna Hills
City Council / Planning Agency
Staff Report
Date: May 13, 2025
To: Mayor and Council Members
From: Jarad Hildenbrand, City Manager
Issue: Consideration of Actions Related to City Council Office Relocation and Use of Suite 255
Recommendation: That the City Council:

1. Motion to reconsider relocation of the City Council office from Suite 300 to Suite 255;

2. Terminate the License Agreement with the Laguna Hills Chamber of Commerce for Suite 255, with a 30-day termination effective June 12, 2025;

3. Approve a new 5-year lease with Kapri, Inc. for Suite 255; and

4. Provide direction to staff regarding a preferred alternative location for the City Council office.

Background:

On February 28, 2023, the City entered into a month-to-month License Agreement with the Laguna Hills Chamber of Commerce for use of Suite 255 at the Civic Center. Under the agreement, the Chamber occupies the suite rent-free, paying only $100 per month for utilities and common area maintenance (CAM). Either party may terminate the License Agreement at any time with 30 days’ written notice.

Although Suite 255 was marketed for lease, no suitable tenants had been identified until recently. At its April 8, 2025 meeting, the City Council approved relocating the City

Item No. 7.1.1
Council office to Suite 255 and directed staff to prepare Suite 300 (the Council’s current office space) for lease to Serenity Escrow, Inc.

At the continued meeting on April 24, 2025, the City Council expressed interest in reconsidering the relocation decision and requested staff to identify alternative locations for the City Council office within the Civic Center. Staff has identified several options for consideration, with associated preliminary cost estimates:
• Conversion of Building Official Office (Lobby Access): $15,000 • Conversion of Front Conference Room: $2,500 (with additional modifications potentially needed for kitchen access/security)
• Construction of New Office and Relocation of Cubicle in Administration Area:
$18,000
• Rotunda Room (Depending on Scope):
o $0 for desks only
o $5,000 with acoustic improvements
o Up to $50,000 if full office conversion and new fire exit required • Use of Tower Room at the Community Center: No conversion cost • Use of Front Desk Office at the Community Center: No conversion cost Photos of existing alternative spaces are provided in Attachment - City Council Office Relocation Options.

In addition, staff received a Letter of Intent (LOI) from Kapri, Inc. to lease Suite 255 for a five-year term. Key lease terms include a commencement date of July 1, 2025, a starting monthly base rent of $1,358.40, annual rent escalations, and a security deposit of $1,528.89. The lease would generate approximately $85,000 in gross revenue over the term, with a 5% broker commission payable to Essex Realty Management, Inc., who procured the tenant.

To proceed with the new lease, the City must terminate the existing License Agreement with the Chamber of Commerce. A draft 30-day termination letter has been prepared, with the notice period beginning May 13, 2025, and the termination effective June 12, 2025. This timeline would allow sufficient time to prepare Suite 255 for Kapri, Inc. prior to the scheduled lease commencement on July 1, 2025.

Item No. 7.1.1
Fiscal Impact:
• Termination of Chamber License: Loss of $100 per month CAM charge. • New Lease with Kapri, Inc.:
o Projected gross rental revenue over 5 years: approximately $85,000. o Broker commission (5%): approximately $4,250, payable upon execution of lease.
• Relocation Costs for Council Office: Depending on the selected alternative, costs range from $0 to $18,000.
• Lease revenue would offset relocation costs within the first year of lease payments.

Attachments:

1. City Council Office Relocation Options

2. Draft License Agreement Termination Letter

3. Letter of Intent from Kapri, Inc.

4. Proposed Lease for Suite 255

Attachment 1
City Council Office Relocation Options

1. Building Official Office (Lobby Access)
Description:

Convert the former Building Official's office into a new City Council office space with direct lobby access. Minor tenant improvements required.

Estimated Cost: $15,000

2. Front Conference Room
Description:

Convert the Front Conference Room into the City Council office. Modifications may be needed to secure the adjacent kitchen access point (key card access, soundproofing, or new wall installation).

Estimated Cost: $2,500
Photos:

3. New Office Construction (Administration Area)
Description:

Construct a new enclosed office space within the existing Administration area. Requires relocation of an existing cubicle and associated tenant improvements.

Estimated Cost: $18,000

4. Rotunda (Council Chambers)
The Rotunda Room, located adjacent to the Council Chamber, is currently a designated fire exit passageway. Two options exist for potential use of this area as City Council office space:

Option 1: If it is determined that the Rotunda Room cannot be fully segregated and locked off from the Council Chamber, desks could be placed in the space without altering the fire exit pathway.

Estimated Cost: $0 for basic desk placement.

Optional Improvements: Approximately $5,000 to install acoustic dampening tiles and additional electrical outlets to enhance functionality and reduce noise levels.

Option 2: If full separation is required—meaning the Rotunda Room must be converted into a secured office space—a new exit from the Council Chamber would need to be constructed. This would require modifying the existing double doors to swing inward and installing a new exterior door on the south wall (currently containing a mural).

Estimated Cost: Up to $50,000, including construction, door modification, code compliance updates, and removal of the existing mural.

Photos:

5. Tower Room (Laguna Hills Community Center)
Description:

Utilize the existing Tower Room at the Community Center as a City Council office space.

No construction or modification costs required.

Estimated Cost: $0
Photos:

6. Front Desk Office (Laguna Hills Community Center)
Description:

Utilize the existing Front Desk Office at the Community Center as a City Council office space. No construction or modification costs required.

Estimated Cost: $0
Photos:

CITY OF LAGUNA HILLS
24035 El Toro Road •Laguna Hills, California 92653 • (949) 707-2600 • FAX (949) 707-2633 May 13, 2025
Christina Kennedy, President
Laguna Hills Chamber of Commerce
24031 El Toro Road, Suite 255
Laguna Hills, CA 92653
Dear Ms. Kennedy:

Re: Termination of License Agreement – Suite 255, 24031 El Toro Road Pursuant to the License Agreement between the City of Laguna Hills (“City”) and the Laguna Hills Chamber of Commerce (“Chamber”), dated February 28, 2023, please accept this letter as formal notice that the City is exercising its right to terminate the Agreement.

This termination will be effective June 12, 2025. On or before this date, the Chamber is requested to vacate Suite 255 at 24031 El Toro Road, Laguna Hills, CA 92653, and return possession of the premises to the City in the condition required under the Agreement, reasonable wear and tear excepted.

We appreciate the Chamber’s service to the local business community and thank you for your past cooperation. Please coordinate with Assistant City Manager Joe Ames to schedule a walkthrough and address any final matters related to the transition.

If you have any questions regarding this notice, please contact me directly at (949) 707-2615 or via email at [email protected]
Sincerely,
Jarad Hildenbrand
City Manager

April 22, 2025
Narine Mardanyan
22936 El Toro Rd
Lake Forest, CA 92630
RE: Letter of Intent
24031 El Toro Road, Suite 255
Laguna Hills, CA
Dear Narine:

On behalf of The City of Laguna Hills (“Landlord”), we are pleased to present the following proposal for Kapri, Inc. (“Tenant”). The following proposal contains the basic terms and conditions that the Landlord would be willing to enter into a lease agreement. We look forward to working with you toward a successful agreement.

1. Tenant: Kapri, Inc., a California corporation

2. Guaranty: Narine Mardanyan

3. Premises: 24031 El Toro Road, Suite 255, Laguna Hills, CA, an office unit consisting of approximately 566 rentable sf

4. Term: Sixty (60) months.

5. Commencement: June 1, 2025

6. Use: Tenant shall use the premises for general office administrative use for a financial services business.

7. Base Rent:

Months Monthly Base Rent
June 1, 2025 – May 31, 2026 $1,358.40
June 1, 2026 – May 31, 2027 $1,399.15
June 1, 2027 – May 31, 2028 $1,441.13
June 1, 2028 – May 31, 2029 $1,484.36
June 1, 2029 – May 31, 2030 $1,528.89

8. Security Deposit: $1,528.89

9. Base Year: Base year will be 2025. Tenant shall not be responsible to pay Docusign Envelope ID: 5C3A633B-2531-48BA-BA67-B87F0B705089

operating expenses during the first twelve months of the lease term.

10. Tenant Improvements: If Tenant shall choose to perform any tenant improvements which includes but not limited to installing carpet, paint, moving walls, hiring an architect, submitting building plans, submitting construction permits, hiring licensed and insured contractor and funding any tenant improvement costs; tenant is required to obtain Landlord approval.

11. Early Possession: Tenant shall have possession, provided the current occupants have fully vacated and Landlord is in possession of a fully executed lease, security deposit, first month’s rent, and certificate of liability insurance.

12. Brokers: Landlord and Tenant acknowledge Essex Realty Management, Inc. represents both Tenant and Landlord (dual agent). Agent shall be paid commission per a separate written agreement upon a fully executed lease agreement.

This proposal shall not be binding upon the parties. It shall only become binding upon the full execution by both parties of the lease document. The parties acknowledge that this non-binding proposal does not address all essential terms of the transaction and that such essential terms will be subject to further negotiation of a formal lease.

If the terms and conditions contained herein are acceptable to you then please sign where noted below. This proposal shall be valid until Wednesday, April 30, 2025.

Please feel free to contact me at (949) 798-8100 should you have any questions or need any additional information. We look forward to hearing from you.

Sincerely,
Essex Realty Management, Inc.

On behalf of The City of Laguna Hills
Drake Montez
Drake Montez
Leasing Associate
Lic. #02195981 | Broker Lic. #00965485
[SIGNATURES ON FOLLOWING PAGE]
Docusign Envelope ID: 5C3A633B-2531-48BA-BA67-B87F0B705089

Agreed and Accepted:

Landlord: Tenant:

The City of Laguna Hills,
a municipal corporation organized and
Existing under the laws of the State of
California
Kapri, Inc., a California corporation
By: ________________________________ By: ________________________________ Name: _____________________________ Name: _____________________________ Date: ______________________________ Date: ______________________________ Docusign Envelope ID: 5C3A633B-2531-48BA-BA67-B87F0B705089 4/22/2025
Narine Mardanyan

Item No. 7.2.1
City of Laguna Hills
City Council / Planning Agency
Staff Report
Date: May 13, 2025
To: Mayor and Council Members
From: Joe Ames, Assistant City Manager
Issue: City Council Chamber Audio/Visual Upgrades
Recommendation: That the City Council discuss and provide direction to City staff.

Background:

On January 14, 2025, Council Member Pezold requested a discussion on providing touchscreens on the dais in Chamber be placed on the agenda for a future City Council meeting. This item received a second from Council Member Wheeler. To this end, City staff researched options for upgrading the City Council Chamber audio/visual system to allow for voting on the dias. City staff contacted its vendor, Vizual Symphony, Inc., to provide options to the City for voting system integration on the dias.

Currently, the City uses CivicPlus to manage agendas and voting. Councilmembers currently have the ability to bring their laptops, sign into CivicPlus on a web browser, and vote within the web browser. Therefore, in order to provide touchscreens that replicate this ability, quotes from Vizual Symphony were obtained that propose to install touchscreen monitors next to the existing presentation monitors at each dias seat, and connect them to new microcomputers mounted underneath the dias desk.

These computers would be connected to the CivicPlus system to allow for agenda viewing and voting. Keyboards could also be provided with these microcomputers to provide full functionality.

Two options are available for this scenario:

Option 1: Installation of 15" touchscreen monitors and microcomputers at an estimated cost of $24,665.

Item No. 7.2.1
Option 2: Installation of 17" touchscreen monitors with microcomputers at an estimated cost of $26,827.

Computer-generated renderings showing what the additional touchscreen monitors might look like are attached to this agenda report.

Another alternative could consist of purchasing five additional laptop computers and storing them at the dias for use during City Council meetings. This alternative would cost approximately $14,000.

Based upon other feedback received from City Council in the past, City staff also requested that Vizual Symphony provide quotes for upgrading the public-facing display screens flanking the dias. Two possible options, if desired, are as follows:

Option 3: Removal of the existing projectors and installation of 98" 4K LED monitors and mounts at an estimated cost of $28,974.

Option 4: Replacement of the existing projectors with new 8,200-lumen projectors at an estimated cost of $23,350.

City staff requests direction from the City Council on what options they would like to implement, if any.

Fiscal Impact:

The FY 2024-2025 Information Technology budget has an unencumbered budget of $95,000 in Computer Hardware & Software (Fund No. 100-195-940000) due to abandoned projects which involved a City Council Chambers audio/visual pre-emptive hardware system replacement project and a phone system replacement project. After further review, Information Technology deemed these projects unnecessary. Another item on tonight's agenda, Amendment No. 1 to the 2016 License and Services Agreement with Tyler Technologies, Inc., if approved, allocates $48,440 of the $95,000 to that project leaving an unencumbered balance of $46,560 in Fund No. 100-195- 940000 which may be used for this project.

The FY 2024-2025 Information Technology budget also has an unencumbered budget of approximately $10,000 in Contract Services - Software Support (Fund No. 100-195- 720050).

Therefore, there is a sufficient unencumbered budget balance of $58,440 in the

Item No. 7.2.1
Information Technology budget to choose any combination of touchscreen monitors and upgrades to the public-facing display screens.

Attachments:

1. Display Monitor Mockup

2. Voting Monitor Integration Quote - 15" Option

3. Voting Monitor Integration Quote - 17" Option

4. Installation of 98" Display Monitors Quote

5. Projector Replacement Quote

Example of an existing display monitor at a dias seating position:

Example of what a dual 17” monitor installation could look like. Either the left or right screen could be set up as the touchscreen for viewing agenda reports and voting.

Proposal
Date
3/31/2025
Estimate No.

ES4649
Prepared For:

City of Laguna Hills
Community Center
25555 Alicia Parkway
Laguna Hills, CA 92653
Vizual Symphony, Inc.

Project
Voting Displays
Attn: Robert Oros
Prepared by Susan Holguin 626-229-9112 (x 111)
[email protected]
Approved:

Grand Total:

Subtotal:

Sales Tax: (7.75%)
All Pricing Valid for 30 Days
626-229-9112
626-229-9117 Fax
www.vizualsymphony.com
5900 San Fernando Road
Suite D
Glendale, CA 91202
Qty MFR Description Unit Cost Grand Total:

Voting Display Hardware - 15" Option
15" Full HD multi-touch screen with HDMI input,
wall or desktop mount, 15" x 9" x 1.3"
8 731.95 5,855.60T Beetronics
8 20.00 160.00T Beetronics Capacitive touchscreen stylus Articulating wall mount for monitors 12" - 38",
height adjustable,
8 132.15 1,057.20T Peerless
Micro desktop computer with Windows 11, Intel
Core i5, 16 GB ram, HDMI and display port
outputs, USB 2.0, mouse and keyboard
8 954.0525 7,632.42T Dell
1 2,939.25 2,939.25T Netgear M4250-40G8XF-POE+ MNGD SWITCH 8 47.25 378.00T HideIt Mounts Hideit Micro for Dell Micro PC Wall Mount Sub-Total for Display System: 18,022.47
Maintenance Contract Discount 10% -10.00% -1,802.25
1 1,418.00 1,418.00 VS Cables, Connectors, Misc. Materials 48 115.00 5,520.00 VS Installation Services
1 250.00 250.00 Shipping & Handling - ground
Scope of Work

1. Install 15" monitor next to existing presentation
monitor at each dais seat.

2. New displays to be connected to micro
computer mounted underneath dais desk.

Computers to be connected to cloud voting
software (provided by client).

3. VS to provide network connection to each
computer and terminate at network switch located
in A/V rack.
_______________________________...
$24,665.29
$23,408.22
$1,257.07

Proposal
Date
3/31/2025
Estimate No.

ES4650
Prepared For:

City of Laguna Hills
Community Center
25555 Alicia Parkway
Laguna Hills, CA 92653
Vizual Symphony, Inc.

Project
Voting Displays
Attn: Robert Oros
Prepared by Susan Holguin 626-229-9112 (x 111)
[email protected]
Approved:

Grand Total:

Subtotal:

Sales Tax: (7.75%)
All Pricing Valid for 30 Days
626-229-9112
626-229-9117 Fax
www.vizualsymphony.com
5900 San Fernando Road
Suite D
Glendale, CA 91202
Qty MFR Description Unit Cost Grand Total:

Voting Display Hardware - 17" Option
17" Full HD multi-touch panel, HDMI and USB-C
input, wall and desktop mounting, 17" x 10.4" x

1.7"
8 891.98 7,135.84T Beetronics
8 20.00 160.00T Beetronics Capacitive touchscreen stylus Articulating wall mount for monitors 12" - 38",
height adjustable,
8 132.15 1,057.20T Peerless
Micro desktop computer with Windows 11, Intel
Core i5, 16 GB ram, HDMI and display port
outputs, USB 2.0, mouse and keyboard
8 954.0525 7,632.42T Dell
1 2,939.25 2,939.25T Netgear M4250-40G8XF-POE+ MNGD SWITCH 8 47.25 378.00T HideIt Mounts Hideit Micro for Dell Micro PC Wall Mount Sub-Total for Display System: 19,302.71
Maintenance Contract Discount 10% -10.00% -1,930.27
1 1,418.00 1,418.00 VS Cables, Connectors, Misc. Materials 56 115.00 6,440.00 VS Installation Services
1 250.00 250.00 Shipping & Handling - ground

Proposal
Date
3/31/2025
Estimate No.

ES4650
Prepared For:

City of Laguna Hills
Community Center
25555 Alicia Parkway
Laguna Hills, CA 92653
Vizual Symphony, Inc.

Project
Voting Displays
Attn: Robert Oros
Prepared by Susan Holguin 626-229-9112 (x 111)
[email protected]
Approved:

Grand Total:

Subtotal:

Sales Tax: (7.75%)
All Pricing Valid for 30 Days
626-229-9112
626-229-9117 Fax
www.vizualsymphony.com
5900 San Fernando Road
Suite D
Glendale, CA 91202
Qty MFR Description Unit Cost Grand Total:

Scope of Work

1. Install 17" monitor next to existing presentation
monitor at each dais seat. Note: existing monitors
may need to be moved to accomodate these size
monitors.

2. New displays to be connected to micro
computer mounted underneath dais desk.

Computers to be connected to cloud voting
software (provided by client).

3. VS to provide network connection to each
computer and terminate at network switch located
in A/V rack.
_______________________________... Page 2
$26,826.80
$25,480.44
$1,346.36

Proposal
Date
3/20/2025
Estimate No.

ES4645
Prepared For:

City of Laguna Hills
24035 El Toro Road
Laguna Hills, CA 92653
Vizual Symphony, Inc.

Project
Civic Center AV Refresh 2025
Attn: Robert Oros
Prepared by Susan Holguin (x 111).

Thank you for this opportunity!
Approved:

Grand Total:

Subtotal:

Sales Tax: (7.75%)
All Pricing Valid for 30 Days
626-229-9112
626-229-9117 Fax
www.vizualsymphony.com
5900 San Fernando Road
Suite D
Glendale, CA 91202
Qty MFR Description Unit Cost Grand Total:

Civic Center - LCD Display Refresh REV B
98" 4K LED, 4 HDMI, 500 nits brightness, USB-C,
3 year warranty
2 8,855.00 17,710.00T Panasonic
X-Large Fusion Micro-Adjustable Fixed Wall
Display Mount
2 261.435 522.87T Chief
DM Lite 4K60 4:4:4 Receiver for HDMI, RS-232
and IR Signal
2 269.00 538.00T Crestron
DM 8G+ 4K60 4:4:4 HDR Input Card for DM
Switchers, HDBaseT
1 806.65 806.65T Crestron
HDMI - 4K60 4:4:4 HDR input card for DM
Switcher
1 586.65 586.65T Crestron
Sub-Total for A/V Upgrades: 20,164.17
Maintenance Contract Discount -10.00% -2,016.42
36 115.00 4,140.00 VS Installation Services
1 800.25 800.25 VS Cables, Connectors, Misc. Materials
20 125.00 2,500.00 VS Programming
1 980.00 980.00 Shipping & Handling - ground
2 500.00 1,000.00 VS Electrical Installation - 2 outlets behind tv _______________________________...
$28,974.45
$27,568.00
$1,406.45

Proposal
Date
3/31/2025
Estimate No.

ES4651
Prepared For:

City of Laguna Hills
24035 El Toro Road
Laguna Hills, CA 92653
Vizual Symphony, Inc.

Project
Civic Center AV Refresh 2025
Attn: Robert Oros
Prepared by Susan Holguin (x 111).

Thank you for this opportunity!
Approved:

Grand Total:

Subtotal:

Sales Tax: (7.75%)
All Pricing Valid for 30 Days
626-229-9112
626-229-9117 Fax
www.vizualsymphony.com
5900 San Fernando Road
Suite D
Glendale, CA 91202
Qty MFR Description Unit Cost Grand Total:

Civic Center - Projectors Refresh
8,200 lumens, LCD Projector, WUXGA
Resolution, lens included, HDBaseT, white, 3 year
warranty
2 8,381.25 16,762.50T Panasonic
DM 8G+ 4K60 4:4:4 HDR Input Card for DM
Switchers, HDBaseT
1 806.65 806.65T Crestron
HDMI - 4K60 4:4:4 HDR input card for DM
Switcher
1 586.65 586.65T Crestron
Sub-Total for A/V Upgrades: 18,155.80
Maintenance Contract Discount -10.00% -1,815.58
24 115.00 2,760.00 VS Installation Services
1 363.75 363.75 VS Cables, Connectors, Misc. Materials
20 125.00 2,500.00 VS Programming
1 120.00 120.00 Shipping & Handling - ground
_______________________________...
$23,350.34
$22,083.97
$1,266.37

Item No. 8.1
City of Laguna Hills
City Council / Planning Agency
Staff Report
Date: May 13, 2025
To: Mayor and Council Members
From: Jared Mathis, Council Member
Don Caskey, Mayor Pro Tempore
Issue: Consideration of Proposed City Council Policies titled: 1. Annual Joint Meeting of City Council and Appointed Commissions Policy; 2. Charge and Establishment of a Beautification Commission; 3. Unauthorized Communication Regarding Potential Litigation; and 4. Community Events Policy.

Recommendation: Council Member Mathis and Mayor Pro Tempore Caskey recommend that the City Council direct staff to prepare the policies and agendize for final approval at the May 27, 2025 meeting.

Background:

In accordance with City Council Policy 120, Council member Mathis and Mayor Pro Tem Caskey added this item to the agenda.

Council Member Mathis and Mayor Pro Tempore Caskey have prepared draft policy proposals for City Council consideration. Copies of the proposed draft policies are attached to this report and include:
• Annual Joint Meeting of City Council and Appointed Commissions Policy • Charge and Establishment of a Beautification Commission • City Council Policy on Unauthorized Communication Regarding Potential Litigation
• Community Events Policy

Item No. 8.1
Fiscal Impact:

None.

Attachments:

1. Proposed City Council Policies

City of Laguna Hills: Draft Policy for Annual Joint Meeting of City Council and Appointed Commissions
Purpose
The purpose of this policy is to foster alignment, transparency, and shared vision between the Laguna Hills City Council and its appointed commissions. By bringing all commissioners and council members together annually, the City aims to ensure consistent understanding of each commission’s role, priorities, and responsibilities for the year ahead, while reinforcing the values and standards by which civic business is conducted.

Policy Statement
No later than January 30th of each calendar year, the Laguna Hills City Council shall convene a joint meeting with all members of its appointed commissions and advisory bodies. This meeting shall be scheduled as a public meeting in accordance with the Brown Act and City protocols.

Objectives of the Annual Joint Meeting
The annual joint meeting shall serve the following objectives:

1. Review and Clarify Commission Charges
o The City Council shall communicate the purpose, jurisdiction, and primary focus areas for each commission for the coming year.

2. Aligning Annual Agendas
o Commissions and the Council will discuss anticipated projects, key initiatives, and potential areas of collaboration to ensure all bodies are working toward shared City goals.

3. Reinforce Governance Standards
o The City Council will communicate its expectations regarding civic decorum, public engagement, and the professional standards by which all City business is to be conducted.

4. Promote Unified Direction
o The meeting provides an opportunity to reinforce a spirit of unity, cooperation, and mutual respect among the City’s elected and appointed officials.

Participation and Structure
• All seated City Councilmembers, Commissioners, and relevant City staff shall be invited to attend.
• The meeting may include a presentation by the City Manager or department heads outlining City priorities or updates relevant to commission work.

• The meeting shall allow time for interactive discussion, commissioner questions, and Council guidance.

Review and Implementation
This policy shall be reviewed periodically by the City Clerk or City Manager’s Office to ensure continued relevance and alignment with City priorities. The Council may adjust the format or content of the meeting to better serve its goals.

City of Laguna Hills: Draft Charge and Establishment of a Beautification Commission Establishment
The Beautification Commission is hereby established as an advisory body under the oversight of the Laguna Hills City Council. The commission will operate in alignment with the City’s biennial budget cycle and may be reviewed and reauthorized every two years.

Purpose and Mission
The Beautification Commission is charged with identifying and advancing targeted beautification projects that enhance the visual identity and livability of Laguna Hills, with a focus on areas outside of formal park spaces governed by the Parks and Recreation Commission. Programs such as Rooted would be under the supervision and responsibility of the Beautification Commission.

The core mission of the Beautification Commission is to create a distinct sense of place in Laguna Hills by enhancing underutilized or highly visible public spaces through planting and landscape improvement efforts. Areas of interest include, but are not limited to:
• Median and Parkway landscaping improvements
• Tree planting and maintenance in the Laguna Hills Civic Center area • Beautification of community entry points
• Public-facing planters and signage zones
Structure and Membership
The Beautification Commission will be a five-member body appointed by the City Council per established City of Laguna Hills commission policies.

Funding and Fiscal Responsibility
To ensure fiscal responsibility and encourage public-private collaboration, the Beautification Commission shall also be responsible for raising matching funds to support its operations.

For Fiscal Years 2025/26 and 2026/27, the Beautification Commission will be allocated $50,000 per year in city funds, totaling $100,000. To fully realize its operational potential and project goals, the Beautification Commission is challenged to raise an additional $100,000 in matching contributions through community sponsorships, partnerships, and donations, bringing the total project budget to $200,000 over the two-year period.

Review and Sunset
The Beautification Commission shall operate on a two-year cycle, concurrent with the City’s fiscal budget periods. At the conclusion of each cycle, the City Council shall evaluate the Task Force’s performance, funding efforts, and impact, and may recommend continuation, modification, or dissolution of the commission.

City of Laguna Hills: Draft City Council Policy on Unauthorized Communication Regarding Potential Litigation
Purpose
To establish clear guidelines regarding the authority of City Council Members in matters relating to potential or pending litigation, ensuring the protection of the City’s legal interests and maintaining consistency in legal strategy.

Policy
No individual member of the Laguna Hills City Council shall engage in any form of communication, negotiation, or discussion with any party or representative thereof concerning potential or actual litigation involving the City, unless expressly authorized to do so by the Mayor or pursuant to a formal action approved by the City Council.

Without such prior authorization, no Council Member shall initiate, participate in, or respond to any discussions, inquiries, or proposals from individuals or entities that are, or may become, parties to litigation with the City. This includes, but is not limited to, verbal or written communications, meetings, or other forms of correspondence.

Scope and Enforcement
This policy applies to all elected members of the City Council. Violations of this policy may subject the offending member to censure or other actions as deemed appropriate by the Council under applicable laws and municipal procedures.

Exceptions
Exceptions to this policy may only be granted by a majority vote of the City Council or by express written authorization from the Mayor when circumstances require timely and confidential engagement in the City's legal interests.

City of Laguna Hills: Draft Community Events Policy
Purpose
The purpose of this policy is to establish a sustainable framework for the planning, funding, and evaluation of community events in the City of Laguna Hills. The goal is to ensure that public celebrations continue to provide high-quality experiences for residents while maintaining fiscal responsibility through strategic investment and sponsorship support.

Signature Events
The following have been designated as Signature Events of the City of Laguna Hills:
• 4th of July Celebration
• Memorial Day Half Marathon
These events are recognized for their citywide appeal, broad community impact, and alignment with civic values and traditions.

Revenue Neutral Standard
Beginning in the 2025/26 and 2026/27 budget cycles, it shall be the policy of the City to operate all community events, including Signature Events, on a revenue neutral basis. This standard will be achieved through a combination of:
• Increased investment in sponsorship acquisition and fundraising • Strategic cost management and event planning efficiencies • Partnerships with local organizations, businesses, and volunteers Council Discretion for Signature Events
While the goal remains revenue neutrality, the City Council may, at its discretion, approve exceptions to this standard for Signature Events when it determines that such investment is in the public interest or essential to maintaining community traditions and civic identity. Any exception must be approved by formal Council action during the budget cycle or at a public meeting.

Item No. 9.1
City of Laguna Hills
City Council / Planning Agency
Staff Report
Date: May 13, 2025
To: Mayor and Council Members
From: Kayle McDonald, Deputy City Clerk
Issue: Committee Assignment Report
Recommendation: That the City Council receive reports from City Council Members on the City Council Committee Assignments listed in the staff report.

Background:

There are no recent meetings and events attended by the City Council for their City Council Committee Assignments to report on.

Fiscal Impact:

The City does not provide any additional compensation to City Council members for serving on outside agency boards or committees.

Attachments:

None