INFRASTRUCTURE & TECHNOLOGY
300 tons of asphalt
was used to repairing
City streets.
ROADWORK Trimmed over 800
trees and planted
75 new trees.
TREES TRIMMED
Converted approximately 700 streetlights to
LED, saving the City an anticipated $6,500
annually.
UTILITY IMPROVEMENTS
FISCAL SUSTAINABILITY
RESERVES
The City raised the General
Fund Reserve fund balance up
to 117% of operating expenses.
FINANCIAL REPORTING
Awarded the certificate of
achievement for excellence
in financial reporting for
the 21st consecutive year.
COMMUNICATION & COMMUNITY OUTREACH
ECONOMIC & COMMUNITY DEVELOPMENT
Accomplishments
2021
OPEN SPACE & ENVIRONMENTAL
PRESERVATION
7%
12.4%
30.6%
PUBLIC RECORDS REQUESTS
Processed 435 public
records request in 2021.
INCREASED AUDIENCES
Steady growth of new
followers across all social
media platforms throughout
the year.
ECONOMIC DEVELOPMENT NEWSLETTER
Published 50 Economic Development
Newsletters providing resources and
promoting local businesses.
BUILDING PERMITS ISSUES
Issued 3,683 building permits to
residents and contractors in
2021.
BUILDING PLANS
Reviewed 1,959 building
plans in 2021.
WEBSITE VISITS
The City website was
viewed 422,559 times
in 2021.
COMMUNITY IDEA DAY
Launched the Your Ideas
Matter! program in support
of Goal 6 of the City's
strategic plan.
HOUSING ELEMENT
Adopted the 2021 Housing
Element Update.
PUBLIC SAFETY
OCFA COMMUNUITY ENGAGEMENT
Conducted three station tours, three school
visits, thirteen community events, and three
safety presentations.
E-BIKES ACTION PLAN
Educate residents on safety tips and
best practices for E-bike users.
GOAT GRAZING
Expanded the Goat Grazing weed
abatement program and hosted a
meet and greet event with over
600 people in attendance.
TRAIL GUIDE
Created a user-friendly trail
guide outlining the City's
seven major trail segments.
BICYCLE PATROL TEAM
Implemented a bicycle patrol team
to monitor commercial areas.
LAGUNA NIGUEL 2050
The Pursuit of Happiness
March
2022
Strategic Plan
Background
The City of Laguna Niguel adopted the City's first-ever strategic plan in November of 2019. This plan is called "Laguna Niguel 2050: The Pursuit of Happiness". This plan has provided a clear set of goals and strategies to guide the City's decisions and resources for the 30-year period.
The strategic plan was developed utilizing a collaborative process with a variety of stakeholders. Those include residents, business-owners, City Council Members, commissioner, committee members, and City executive leadership. The process included the preparation of an environmental scan, a strategic plan survey, and a workshop which led to the development of the City's goals and strategies.
The City's success in 2021 has furthered the achievement of the goals established by the City Council. This 2022 strategic plan update reflects new and modified strategies and timelines to ensure those goals are achieved.
Photos provided by Mark Sanderson Photography
CITY OF LAGUNA NIIGUEL
Elements of the Strategic Plan
The mission statement provides the framework and direction for the City. It gives the rationale for programs that are carried out by the City and guides the prioritization of opportunities.
Mission Statement:
Where the mission states the purpose of the City, the vision describes the future of the City.
Vision:
The values describe how the members of the City Council and City staff conduct themselves.
Values:
A goal is a desired result for the City.
Goals:
The strategies are the specific projects that the City will complete to achieve each goal.
Strategies:
The implementation action plans are a detailed planning tool for showing each strategy, key tasks, financial resources needed, human resources needed, costs, and timelines to achieve each goal.
Implementation Action Plan:
IMPLEMENTATION
ACTION PLANMISSION VISION VALUES GOALS STRATEGIES
CITY OF LAGUNA NIIGUEL
CITY OF LAGUNA NIIGUEL
MISSION
The City of Laguna Niguel is committed to providing a vibrant quality of life for all residents, businesses, and visitors in a safe, beautiful and involved community.
VISION
The City of Laguna Niguel is dedicated to preserving a safe, flourishing and community-oriented environment through thoughtful engagement, financial responsibility, and a commitment to innovation.
Integrity
Excellence
Innovation
Security
Quality
Service
VALUES
GOAL 1: PUBLIC SAFETY
GOAL 2: FISCAL SUSTAINABILITY
GOAL 3: OPEN SPACE AND ENVIRONMENTAL
PRESERVATION
GOAL 4: INFRASTRUCTURE AND TECHNOLOGY
GOAL 5: ECONOMIC & COMMUNITY DEVELOPMENT
GOAL 6: COMMUNICATION & COMMUNITY
OUTREACH
CITY OF LAGUNA NIIGUEL
Goals
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Goal # 1: Public Safety
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
1. Maintain current
service levels
• Monitor Calls For
Service on annual
basis
Chief of Police Services,
Administrative Sergeant
None at this
time
No additional If determination
of additional
resources is
made
Call volume
was mostly
unchanged in
2021. Staffing
levels are
appropriate at
this time.
Maintain
staffing levels
will help to
maintain
current crime
levels
2. Neighborhood Watch
(apartment/multi-
family housing)
• Continue to increase
Neighborhood Watch
• Coordinate with
management
companies of
apartment buildings
• Walk the Kids to
School Day (Quarterly)
Crime Prevention
Specialists (CPS),
Administrative Sergeant
None Crime
Prevention
Specialists.
Current
resources are
adequate
None at this
time
Established
relationships
with multiple
large apartment
complexes
within the City.
On-going effort
to add others.
Update
Police Services
has met with
several groups
comprised of
residents in
multi-family
housing
Complexes.
100%
participation
from the
apartment &
multi-family
housing
complexes
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
3. Share resources with
surrounding
communities
• Study feasibility of
sharing resources with
neighboring cities
(i.e. emergency
management,
homeless services)
City Manager
Chief of Police Services
Emergency Mgmt.
Neighboring
cities
City Manager,
Chief of Police
Services, E.M.
No additional
at this time.
None at this
time
Due to Covid-
19, financial
restrictions
have limited
opportunities.
Opportunities
will be explored
when available
Update
Sharing of
homelessness
services/BHB.
Emergency
evacuation
planning.
• MOU’s
with
surrounding
agencies
approved
• Attain
shared
county
H.E.A.P
grant funding
for homeless
services
4. Increase technology
surveillance
• License plate
readers
• Surveillance
cameras
• Strategic placement
in crime hot spots
Chief of Police Services,
Administrative Sergeant
OCTA,
Neighboring
cities
No Additional Initial Costs:
Grant funding
possibly
available
2020-2023
Update
Final stage with
Flock.
Increase in
the number
of crimes
solved
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
5. Technology
surveillance
community workshops
• Ring and other
security surveillance
companies
• Obtain discount
Codes for resident
security Systems
• Conduct virtual
security workshops for
residents
Crime Prevention
Specialists
Ring, Arlo,
any other
surveillance
system
companies
Crime
Prevention
Specialists, no
additional
None 2020-2023
Update
Sheriff’s
Department
and Ring
discussing
programs and
options.
Increase in
usage/sales
numbers for
City from
participating
companies
6. Community wide
public safety public
relations campaign
• Utilize social media
platforms, message
boards, Neighborhood
and Business Watch,
HOA meetings to send
message
Chief of Police Services,
Crime Prevention
Specialist
OCSD City Manager’s
Office,
Public Works,
PIO
None On-going
Update
Neighborhood
Watch
meetings are
being
conducted.
Social media
usage is
increasing.
Decrease in
property
crime,
increase in
social media
followers and
memberships
7. OCFA CPR Training • Public education
(Chest compressions
only training)
OCFA N/A No Additional None FY 2022-2023 Increase in
the number
of residents
who are CPR
trained.
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Goal # 2: Fiscal Sustainability
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff available
and staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success Indicators
(How impact or result of
this strategy will be
measured)
1. Analyze and
monitor current fee
structure to maintain
reasonably low fees
for our residents.
• Analyze existing
data
• Review and consult
with department heads
and City Manager
when modifications to
fees are suggested or
necessary
• Present updated
fees to City Council for
approval
Finance Director &
Executive Team
N/A Department
Directors & Key
Support Staff
N/A Ongoing
Update
In August 2021,
P&R Dept.
submitted and
adopted new
fees for rentals
for the SCSCC
and CVCC.
Further research
and analysis in
process for
aquatics,
skatepark, and
sports field use
permitting in
2022
• Ability to provide
services, permits,
licenses, rentals, and
recreation activities at
reasonably low costs to
our residents.
• Updated Sidewalk
Vending Permit Fee in
July 2020
• Updated CVP &
CVCC Fee Schedule in
August 2020
• Updated SCSCC
Fee Schedule in July
2021
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff available
and staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success Indicators
(How impact or result of
this strategy will be
measured)
2. Explore regional
partnerships for cost
savings
• Meet with agencies
to gauge support for
working together
• Discuss specific
opportunity or identify
opportunities
• Negotiate and
establish parameters
for service partnership,
i.e. scope, governance,
delivery, and cost
sharing
• Lay groundwork
necessary for
partnership function,
including setting up
systems, creating a
governance body,
obtain voter approval,
and undertake an
information program.
City Council and
Executive Team
Cities,
Counties,
JPAs
City Manager
and Executive
Staff
Funding or
savings would
be determined
at a later date
based upon the
service area.
Ongoing • Through substantial
cost savings with a
service level
equivalent to or better
than the current
service level being
provided
• Secure shared
H.E.A.P funding for
homeless outreach
services in south
county
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff available
and staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success Indicators
(How impact or result of
this strategy will be
measured)
3. Explore options for
a Laguna Niguel
Community
Foundation
• Explore various
community options
• Provide options to
the City Council for
consideration
• Based upon City
Council direction,
implement the preferred
plan
City Manager
Deputy City
Manager
Finance Director
N/A No Additional. To be
determined.
Present options
to the City
Council on or
before July 1,
2022.
• Provide options for
consideration
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Goal # 3: Open Space and Environmental Preservation
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other Agencies
Involved
Staff
Resources
(List staff available
and staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
1. Inventory of all
components of
open space
• Create inventory
map and list of all open
space in the City
Public Works
Director, Parks
and Recreation
Director,
Community
Development
Director
None Consultant
Required, Parks
and Recreation
Director,
Community
Development
Staff
2021-2022
Budget
2021-2022
Update
RFP will be
released in Feb
2022.
Complete
inventory
2. Identify potential
threats
(environmental
and legislative
mandates)
• Create list of all
threats
• Communicate with
Homeowner’s
Associations
• Confirm Ownership
of high fire areas in the
City
Parks and
Recreation
Director,
Community
Development
Director
OCFA In-house TBD Ongoing Complete list
of all threats
3. Cross-agency
coordination and
communication
• Research and
collect information
• Communicate any
emergency plans to the
community
Parks and
Recreation
Director
County of Orange,
State of California
Coastal
Commission,
Coastal Greenbelt
Authority, Utility
Companies
In-house TBD Ongoing
Update
Will be hosting
cross-agency
meeting in the
Spring of 2022.
Successful
coordination
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other Agencies
Involved
Staff
Resources
(List staff available
and staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
4. 10-year trails and
open space and
maintenance plan
• Assign oversight of
Open Space to Parks
and Recreation
Commission
Parks and
Recreation
Director,
Community
Development
Director, Public
Works Director
County of Orange,
State Regulatory
Agencies, Pertinent
Federal Agencies
Parks and
Recreation Staff,
Community
Development
Staff,
Consultant
required to
develop plan
TBD based on
maintenance
plan outcome
2021-2024 Completion
of a 10-year
maintenance
plan
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other Agencies
Involved
Staff
Resources
(List staff available
and staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
5. Public education • Update website,
flyers, etc. to include
Open Space
information similar and
in conjunction with
Trails information
City Manager and
Parks and
Recreation
Director
None In-house TBD Ongoing
Update:
New trail map
has been
published on to
the website.
Large folding
map completed
and received
January 2022.
Website will be
updated with
new
information.
Design and
installation of
new trail signs
set to begin in
the fall of 2021
and completed
in February
2022.
• Increased
public
education
• Website
• Social
media
• Print
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other Agencies
Involved
Staff
Resources
(List staff available
and staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year to
complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
6. Park and
Recreation
Master Plan
Update
• Consultant
RFP/selection
• Update parks
inventory
• Update programs
inventory
• Update
recommendations
• Prepare draft
document
• Parks & Recreation
Commission/City
Council review
Public Works and
Parks and
Recreation
OC Parks Available
PW Director
P&R Director
Needed
Consultant
Needed
$175,000
2022-2023
Update:
Initiated and
completed the
community
outreach and
engagement
process for the
Citywide Parks
Needs
Assessment,
including
hosting three
community
workshops and
multiple survey
strategies to
maximize
community
input, including
places of
worship.
Adoption of
Plan Update
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Goal # 4: Infrastructure and Technology
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start
and year to complete
Success
Indicators
(How impact or result
of this strategy will be
measured)
1. Energy efficiency
evaluation
• Issue RFP and
award contract for
consultant to evaluate
City facilities energy
usage
• Identify priority
project list for energy
efficiency program
• Prepare City Council
report summarizing
findings
Public Works Director None Consultant
Required
TBD 2021-2023 Reduction in utility
costs
2. Technology study
• Include as part of
scope in preparing
Technology Element of
the General Plan
Community
Development Director,
IT Services
None Consultant
Required
TBD 2020-2024
Prioritize with other
studies
• Completed
study
• Technology
provision in the
Municipal Code
General Plan
Update
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start
and year to complete
Success
Indicators
(How impact or result
of this strategy will be
measured)
3. Infrastructure
Study
• Evaluate the
infrastructure and
maintenance needs of
the City.
Public Works Director None Consultant
Required
TBD 2021 – RFP
2022 – Parks
2023 Facilities
2024 – Streets
UPDATE: Contract
for the Total Cost
of Ownership
(TCO) project was
awarded; project
initiated (starting
with an
assessment of the
City’s parks).
Complete study
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start
and year to complete
Success
Indicators
(How impact or result
of this strategy will be
measured)
4. City park needs
evaluation study
• Evaluate the City’s
parks to determine the
current and future
needs
• Draft and release
RFP in February 2021
(completed)
Public Works
Director/Parks and
Recreation Director
None Consultant
Required
TBD 2021-2022
Update:
Initiated and
completed the
community
outreach and
engagement
process for the
Citywide Parks
Needs
Assessment,
including hosting
three community
workshops and
multiple survey
strategies to
maximize
community input,
including places of
worship.
Recommendations
to be proposed to
City Council
Spring/Summer
2022.
Complete the study
and present findings
to the City Council
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start
and year to complete
Success
Indicators
(How impact or result
of this strategy will be
measured)
5. Smart Cities
Solutions
• EV Charging
Stations
Update: Construction
scheduled to start in
Feb/Mar 2022 (funded
partially using grant
funding).
Portable EV charging
stations will be
delivered by June
2022, procured using
grant funding.
• Enhanced
technology city-wide
Update: Contract will
be awarded in Feb
2022 to deploy a new
phone system that will
enhance
communication with the
community.
Published RFP in Dec
2021 for design of City
Hall broadcast and
Public Works Director None Public Works
Department
CIP Budget Annually
Update
EV Charging
Station Budgeted
for in CIP.
Completion of Smart
Cities Capital
Improvement
Projects
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start
and year to complete
Success
Indicators
(How impact or result
of this strategy will be
measured)
audio-visual system to
be awarded in March
2022.
• Broadband
discussion/Review
Update: applied for
grant funding to install
fiberoptic
communication along
City arterial corridors.
• Increase wireless
capabilities at City Hall,
Community Centers,
and at Crown Valley
Park
Update: upgrading the
WiFi network at City
Hall; working to start a
pilot project to improve
the WiFi within Crown
Valley Park (outside of
the community center).
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start
and year to complete
Success
Indicators
(How impact or result
of this strategy will be
measured)
6. Active
Transportation
Study
• Obtain grants
• Select consultant
• Complete study
Public Works Director None Public Works
Department
City match
funding
2023-2025 Study is completed
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Goal # 5: Economic and Community Development
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and staff
needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year
to complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
1. Redevelopment of
Former County
Courthouse Site
• Finalize City Center
Project entitlement application
submittal (Completed)
• Circulate Draft Project EIR
for public review (In Progress)
• Planning Commission
review
• City Council approval
Community
Development
Department
County of
Orange
Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
PW Director
Available
$255,000
(Developer
Funded)
2019 – 2022
City Council
Approval of
City Center
Project
Entitlements
2. Local Coastal
Program Updates
• Prepare LCP updates (In
Progress)
• Work with California
Coastal Commission staff to
refine updates (In Progress)
• Planning Commission
review
• City
Council adoption
Community
Development
Department
California
Coastal
Commission
Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
Contract Staff
Available
$ 35,000
(SB2/LEAP)
2020 – 2022
(Pending CCC
review
process)
City Council
Adoption of
Local Coastal
Program
Updates
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and staff
needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year
to complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
3. Comprehensive
General Plan
Update
• Explore grant opportunities
(In Progress)
• Consultant RFP/selection
(In Progress)
• Complete baseline
assessment (In Progress)
• Conduct special studies (In
Progress)
• Community engagement
(In Progress)
• Prepare plan update/EIR
• Planning Commission
review
• City Council adoption
Community
Development
Department
OC Sheriffs
OCFA
MNWD
Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
PW Director
P&R Director
Needed
Contract Staff
Available
$375,000
Needed
$1,125,000
(Allocate
funding
annually in
budget
process)
2021 – 2025 City Council
Adoption of
Plan Update
4. Wireless
Telecommunica-
tions Regulations
Update
• Consultant selection
(Completed)
• Draft regulations
(In Progress)
• City Council adoption
Community
Development
Department
Federal
Communica-
tions
Commission
Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
PW Director
Needed
Contract Staff
Available
$20,000
2022 City Council
Adoption of
Program/
Regulations
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and staff
needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year
to complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
5. Federal Building
Area Land Use
Study
• Finalize consultant
Agreement (Completed)
• Conduct Technical Advisory
Panel
• Prepare final study
Community
Development
Department
GSA
PBRB
OC Sheriffs
OCFA
MNWD
Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
PW Director
P&R Director
Needed
Contract Staff
Available
$12,500
2022
(Pending GSA
property
disposal
process)
Completion of
Study
6. Design Guidelines
Update
• Consultant RFP/selection
• Preparation of guidelines
update
• City Council adoption
Community
Development
Department
N/A Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
Needed
Contract Staff
Available
$20,000
2022
(Pending HCD
clarification on
objectivity
requirements)
City Council
Adoption of
Guidelines
Update
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and staff
needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year
to complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
7. Trails Master Plan
Update
• Consultant RFP/selection
• Update trail inventory
• Update trail design
standards
• Update improvement
priorities
• Prepare draft document
• Planning
Commission/Parks &
Recreation Commission
review
• City Council adoption
Community
Development
Department
OC Parks Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
PW Director
P&R Director
Needed
Contract Staff
Needed
$125,000
2022 City Council
Adoption of
Plan Update
8. Federal Building
Area Specific Plan
• Consultant RFP/selection
• Preparation of specific
plan/EIR
• Planning Commission
review
• City Council adoption
Community
Development
Department
GSA
PBRB
OC Sheriffs
OCFA
MNWD
Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
PW Director
P&R Director
Needed
Contract Staff
Needed
$500,000
(Developer
Funded)
2023 – 2024 City Council
Adoption of
Plan
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and staff
needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year
to complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
9. Town Center Area
Specific Plan
• Consultant RFP/selection
• Preparation of specific
plan/supplemental EIR
(assumes prior GP update)
• Planning Commission
review
• City Council adoption
Community
Development
Department
OC Sheriffs
OCFA
MNWD
Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
PW Director
Needed
Contract Staff
Needed
$500,000
2025 – 2026 City Council
Adoption of
Plan
10. Business
Attraction/
Retention/
Education
• Promotional materials
• Broker services
• Regional Economic
Development Working Group
participation
• SCORE events
• Commercial stakeholder
meetings
• Coordination with the
Laguna Niguel Chamber of
Commerce
• Weekly Economic
Development newsletter
• Economic Development
website
Community
Development
Department
N/A Available
City Manager
CD Director
DS Manager
Senior Planner
Needed
Contract Staff
Available
$75,000
On-going
(Annual)
Hosting/
Attendance of
Events,
Dissemination
of City
Promotional
Materials,
Provision of
Guidance to
Existing and
Potential
Businesses
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and staff
needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year
to complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
11. Community/HOA
Stakeholder
Engagement
• Regular HOA outreach and
education meetings
• Social media postings
• Community Development
Department informational
booth
• Quarterly HOA newsletter
Community
Development
Department
OC Sheriffs
OCFA
MNWD
Available
City Manager
CD Director
DS Manager
Senior Planner
Code Inspector
Building Staff
Assistant
Planner
PW Director
Needed
Contract Staff
N/A On-going
(Annual)
Maintain a
Presence and
Regular
Contact with
Community/
HOA
Stakeholders
12. Regional Planning
• Participation in:
-Orange County Council of
Governments Technical
Advisory Committee
-Regional Transportation
Plan/Sustainable Communities
Strategies
-Regional Housing Needs
Assessment
-Cities Advisory Committee
Community
Development
Department
SCAG
OCCOG TAC
CDR
OCTA
County of
Orange
Available
CD Director
DS Manager
Senior Planner
N/A On-going
(Annual)
Participation in
Regional
Planning
Efforts
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and staff
needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year
to complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
13. Municipal/Zoning
Code Update
• Develop
amendment schedule
• Conduct special
studies (as needed)
• Draft code
language
• Planning Commission
review
• City Council adoption
Community
Development
Department
Varies Available
City Manager
City Attorney
CD Director
DS Manager
Senior Planner
Needed
Contract Staff
N/A On-going
(Annual)
City Council
Adoption of Bi-
Annual
(2x/year) Code
Updates
14. Community
Development
Block Grant
Program
• Prepare 5-year
Consolidated Plan/Analysis of
Impediments/annual Action
Plan
• Activity monitoring
• Prepare
Consolidated Annual
Performance and Evaluation
Report
Community
Development
Department
HUD Available
City Manager
City Attorney
CD Director
Senior Planner
PW Director
Available
$350,000
(CDBG)
Additional
COVID-19
$551,000
(CDBG-CV)
On-going
(Annual)
Award of
Annual Grants/
Compliance
with HUD
Regulations
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and staff
needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year
to complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
15. Weed Abatement
Program
• Adoption of
properties list
• Property owner
notification
• Property inspection
• City abatement (as
needed)
• Property
assessment (as needed)
Community
Development
Department
OCFA Available
CD Director
Senior Planner
Code
Compliance
Inspector
Available
$20,000
On-going
(Annual)
Completion of
Annual
Inspections/
Abatement
16. Water Quality
Inspection
Program
• Property owner notification
• Property inspections
• Code compliance
follow-up (as needed)
• Inspection reporting
Community
Development
Department
Regional Water
Quality Control
Board
Available
CD Director
Senior Planner
Code
Compliance
Inspector
Available
$20,000
On-going
(Annual)
Completion of
Annual
Inspections/
Reporting
17. Housing Program • Affordable unit monitoring
• Housing Element Annual
Progress Report
Community
Development
Department
HCD Available
CD Director
Senior Planner
N/A On-going
(Annual)
Completion of
Annual
Monitoring/
Reporting
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and staff
needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to
start and year
to complete
Success
Indicators
(How impact or
result of this
strategy will be
measured)
18. Concierge Service
Program
• Building permit process
streamlining
• Entitlement process
streamlining
• Expansion/Improvement of
support technology
Community
Development
Department
N/A Available
CD Director
DS Manager
Senior Planner
Asst, /Assoc.
Planner
Building Official
Building Tech
City Clerk
IT Support
Needed
Contract Staff
Available
$350,000
(SB2/LEAP)
On-going
(Annual)
Completion of
Iterative
Improvement
Projects
Related to
Public Interface
Activities
City of Laguna Niguel Strategic Plan
IAP Goal # 5 Timeline
STRATEGIC PLAN STRATEGIES 2022 2023 2024 2025 2026
Months (January 2022-December 2026) 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 54 56 58 60 City California Environmental Quality Act Guidelines
Code Update: Minor Zoning Code Revisions
Code Update: Accesory Dwelling Unit Ordinance
Local Coastal Program Updates (In Progress)
Code Update: Animal Control, Welfare and License Regulations (In Progress) LNGP Housing Element Update
Gateway Specific Plan Review
Redevelopment of Former County Courthouse Site (In Progress) Streamline Development Review Process
Wireless Telecommunications Regulations Update (In Progress) Code Update: Building Code Local Amendments
Federal Building Area Land Use Study
Design Guidelines Update
Trails Master Plan Update
Federal Building Area Specific Plan
GENERAL PLAN UPDATE 2022 2023 2024 2025 2026
Months (January 2022-December 2026) 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 54 56 58 60 I. Baseline: Statistical Summary (In Progress)
I. Baseline: Baseline Mapping (In Progress)
I. Baseline: Goals, Policies, Visioning (In Progress)
II. Special Studies: Traffic (In Progress)
II. Special Studies: Economic (In Progress)
III. Land Use: Opportunity / Focus Areas
III. Land Use: Other Parcels
IV. LNGP Update: Graphics
IV. LNGP Update: Goals, Policies, Objectives
IV. LNGP Update: Statistics
IV. LNGP Update: GP Elements
V. LNGP Update EIR: Project Description
V. LNGP UpdateEIR: Technical Studies
V. LNGP Update EIR: Draft EIR
VI. LNGP Update Adoption
GENERAL PLAN IMPLEMENTATION 2022 2023 2024 2025 2026
Months (January 2022-December 2026) 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 54 56 58 60 Zoning Code/Map Review >
Town Center Area Specific Plan >
Gateway Specific Plan Review >
Federal Building Area Specific Plan Review >
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 6: Communication and Community Outreach
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key
Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start and
year to complete
Success Indicators
(How impact or result of
this strategy will be
measured)
1. Social Media • Post consistent
meaningful content
across all social
media platforms
• Conduct page
growth
advertisements that
encourage residents
follow City social
media platforms
• Create robust
COVID-19 social
media
communications
campaign
• Commit to best
standards for archival
of all social media
actions
• Adoption of Social
Media Policy
Deputy City
Manager
None Management
Analyst
No additional
funds needed
In progress/Ongoing
Update
Facebook: 6,868 total
followers; 1,222,168 reach
(Jan. 1, 2021-Dec. 31,
2021)
Nextdoor: 24,694
members; 382,547
impressions (Jan. 1, 2021-
Dec. 31, 2021)
Twitter: 3,190 followers;
473,183 impressions (Jan.
1, 2021-Dec. 31, 2021)
Note: As of December 31,
2021, over 1,089 posts
have been released from
the City regarding COVID-
19. IN PROGRESS
Reach various
benchmarks:
• Facebook: 10,000
followers and 600,000
annual reach
• Nextdoor: 25,000
members and 360,000
annual impressions
• Twitter: 5,000
followers and 240,000
annual impressions
• Gain enough
Facebook followers to be
in top 10 in Orange
County. Timeline for this
success indicator is 2020-
2022.
COMPLETED
• Procure
ArchiveSocial software
• Develop and
implement expansive
COVID-19
communications plan
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 6: Communication and Community Outreach
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key
Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start and
year to complete
Success Indicators
(How impact or result of
this strategy will be
measured)
2. HOA Outreach • Meet with each
HOA in the City
• Subsequently
Disseminate
consistent
information to each
HOA
• Explore additional
group HOA outreach
options
City Manager
None Management
Analyst,
Community
Development
Department
staff
No additional
funds needed
In progress/Ongoing
Updates:
City Hosted 1st HOA
Outreach Meeting for
nearly 100 attendees in
November 2021.
City solicited feedback from
128 HOA’s via survey on
HOA Outreach event.
City produced 1st and
second HOA quarterly
newsletters: September &
December 2021.
City created HOA resource
webpage on City website –
August 2021.
City staff member
designated as HOA point of
Contact in June 2021.
IN PROGRESS
• City met with several
HOA’s prior to COVID-
19 • Future HOA
meetings to be
scheduled
• Explore concept of
group HOA meetings
• Create consistent
outreach program
calendar
• City distributed a
survey to all 128 HOAs
regarding educational
opportunities, working
group discussions,
community concerns,
ideal means of
communication, interest
in future City staff led
events/meetings.
• City to produce
quarterly HOA
newsletter.
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 6: Communication and Community Outreach
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key
Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start and
year to complete
Success Indicators
(How impact or result of
this strategy will be
measured)
City staff collect updated
HOA Board member
contact information along
with Property Manager
information, via social
media campaign, online
survey and cold calls.
• City to designate a
staff point of contact in
the Community
Development
Department, for all
HOA related items.
• City staff to host
HOA event in
November 2021.
• Update
HOA/Property Manager
contact lists.
3. Multiple
communication
strategies for
extensive
community
outreach
• Maintain social
media presence
• Improve upon
website content and
user experience
• Improve upon City
app usage and direct
communications
• Hold in-person
meetings with
stakeholders
City Manager
None Management
Analyst,
Community
Development
Department
staff
No additional
funds needed
Ongoing/ In Progress
July/August/December
2021: Additional website
navigational and
organizational updates and
changes.
The City hosted its first
HOA Outreach Meeting on
November 3, 2021 and the
next HOA Outreach
IN PROGRESS
• Reach all social
media benchmarks
• Continue
stakeholder outreach
meetings and meet with
HOAs and property
owners
• Cost-benefit
analysis of mailed
newsletter
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 6: Communication and Community Outreach
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key
Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start and
year to complete
Success Indicators
(How impact or result of
this strategy will be
measured)
• Hold virtual
meetings with
stakeholders
• Target age
specific groups
• Explore usage of
printed mailed
newsletter
• Increase
digital/online
outreach to
community
organizations
• Continue and grow
outreach meetings
with HOAs and
property owners
• Explore additional
methods of
communication and
outreach that have
not been used thus
far
• Designate
Department
Meeting is scheduled for
March 31, 2022.
Mailed HOA surveys to 128
HOA’s.
Delivered printed flyers for
COVID-19 testing options
to all apartment complexes
in the City.
Updated existing, and
created additional new
resource guides for
homeless individuals and
those in need of food
resources.
The City mailed surveys
and delivered them via
email electronically to all
HOAs.
Mobile App utilized for
traffic related and
health/safety incidents.
• Successfully reach
City residents who are
difficult to connect with
• Continue to fine-tune
completed website
redesign
COMPLETED
• Increase use of
City’s mass email
functions and improve
user experience
• Revamp City app
and increase usage.
• Develop
Communications Plan
• Obtain email
Marketing software to
consistently
disseminate important
information to all City
stakeholders
• Create and hold
internal monthly
communications team
meetings
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 6: Communication and Community Outreach
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key
Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start and
year to complete
Success Indicators
(How impact or result of
this strategy will be
measured)
representatives for
consolidated
communications and
community outreach
• Utilize video
content
for outreach efforts
• Utilize telephonic
and
virtual technology to
communicate
internally and
externally
• Utilize print
materials for
residents lacking in
use of technology
Note: User experience has
been and will continue to
be improved. As of Jan.1,
2022, the City app has
4,296 downloads (2021
total increase of 385 users).
The Community
Development Department
continues to utilize
Constant Contact software
to release a reoccurring E-
Newsletter, mass emails to
City businesses, and mass
emails to HOAs and
property owners.
Draft Communications Plan
has been developed
FreeConferenceCall.com,
Zoom, GoToMyPC,
Microsoft Teams, and other
virtual technology have
been procured and used for
• Create online City
services portal
• Consistently use
video content for
outreach
• Procure necessary
telephonic and virtual
technology to
communicate internally
and externally
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 6: Communication and Community Outreach
LEGEND
Complete
Ongoing/In Progress
On Schedule
COVID Delay
Strategy
Key
Implementation
Tasks
Lead
Responsibility
Other
Agencies
Involved
Staff
Resources
(List staff
available and
staff needed)
Financial
Resources
(List funding
available and
needed)
Timeline
Note the year to start and
year to complete
Success Indicators
(How impact or result of
this strategy will be
measured)
internal and external
communications, hosting
meetings, and training
sessions.
Extensive additional video
content has been created,
produced and distributed
monthly via social media
platforms.
4. Community
Idea Day
• Hold quarterly idea
day to gather input
and suggestions from
the community
City Manager N/A City Manager’s
Office, PIO
None Quarterly/Ongoing
The ‘Your Ideas Matter
‘Campaign was initiated in
October 2021 and is
ongoing.
Community Idea Day