CITY OF LAGUNA NIGUEL
CITY COUNCIL AGENDA ITEM
To: Honorable Mayor and Council Members
FROM: Tamara S. Letourneau, City Manager
DATE: March 19, 2024
SUBJECT: 2024 Laguna Niguel Strategic Plan Update
RECOMMENDATION
Staff recommends that the City Council adopt the 2024 Strategic Plan Update.
BACKGROUND
The Laguna Niguel Strategic Plan was adopted by the City Council in November 2019. In addition to establishing the City's mission, vision, and values, the City Council also established six goals.
• Goal 1: Public Safety
• Goal 2: Fiscal Sustainability
• Goal 3: Open Space and Environmental Preservation
• Goal 4: Infrastructure and Technology
• Goal 5: Economic and Community Development
• Goal 6: Communication and Community Outreach
The City has accomplished a great deal in the first four years of the strategic plan. As the City moves into year five, it is important to update the strategies and timelines to reflect current priorities. As part of this effort, the City conducted a community survey to garner feedback from residents. The survey was mailed to all households and was available electronically. The survey was promoted on the City's robust communication platforms and at City facilities and events to ensure responses from a broad cross-section of residents. The responses were used to identify key strengths, weaknesses, and priorities.
The survey responses were then incorporated into the five-year update to the adopted Strategic Plan.
ANALYSIS
The adopted Strategic Plan guides policy decisions, fiscal resources, and staffing levels.
A strategic plan is a living document, and it needs to be updated annually to remain relevant, valuable, and effective.
Attachment A lists the specific accomplishments by department for 2023. Some of these accomplishments include:
• Revised the City's investment income strategy, increasing expected investment income by 494%.
• Adopted Housing Element and received certification from the California Department of Housing and Community Development (HCD).
• Secured approximately $15.5 million in grant funds for mobility enhancements and a permanent repair of La Paz Road.
• Implemented the monthly Chief's Brief and Monthly Message videos, focusing on increasing communication with the community, the Chief of Police, and Police Services as a whole.
• Revised the Athletic Facility Use Policy and Fee Structure to include new user groups, increased fees for non-residents and competitive users, and included an athletic facility code of conduct.
• Ended the Fiscal Year 2022-2023 with a General Fund surplus of $1.8 million.
Attachment B is the 2024 Strategic Plan Update. The City's six goals remain in place.
This updated plan, the strategies that were completed in the previous year have been removed, timelines have been updated, and new strategies have been added. Strategies that have been completed include:
• Technology Surveillance Community Workshops (Goal 1)
• Explore Regional Partnerships for Cost Savings (Goal 2) • Upgrade Wireless Systems (Goal 4)
• Crown Valley Smart Park (Goal 4)
• Objective Development & Design Standards (ODDS) Manual (Goal 5) • Housing Element Update (Goal 5)
• HOA Outreach (Goal 6)
New strategies in the 2024 Strategic Plan Update Include:
• Public Safety Technologies (Goal 1)
• Emergency Preparedness (Goal 1)
• Update Emergency Operation Procedures
• Create Nixle/AlertOC Use Policy
• Implement Efficiencies for City Payment (Goal 2)
• Maximize Return on Investment on City Investments (Goal 2) • Citywide Review of Financial Procedures to Ensure Efficiency (Goal 2) • Laguna Niguel Aquatics Center Operational Enhancements (Goal 2) • Tree City USA (Goal 3)
• Citywide Bus Shelter Improvements (Goal 4)
• Restoration of La Paz Road with Mobility Enhancements (Goal 4) • Emerging Technologies (Goal 4)
• Spring Street Banner (Goal 4)
• Gateway Specific Plan Implementation (Goal 5)
• Housing Element Implementation (Goal 5)
• Housing Program: Pre-Approved Construction-Level ADU Plans (Goal 5) • Housing Program: Low-Income Homeowner ADU & SB-9 Loan Program (Goal 5) • Housing Program: Low-Income Homeowner Housing Rehabilitation Loan Program (Goal 5)
• Housing Program: Affirmatively Furthering Fair Housing Marketing Plan Template (Goal 5)
• Code Amendments in Response to New State Legislation (Goal 5) • Subdivision Code & Manual Updates (Goal 5)
• Discretionary Design Guidelines Update (Goal 5)
• Sign Code Update (Goal 5)
• Triennial Local Building Code Update (Goal 5)
• HOA Engagement & Education Program (Goal 5)
• Update City Audio Visual Production Services and Quality (Goal 6) • Enhance Existing Partnerships and Regular Communication with Key Stakeholders (Goal 6)
• Leverage Data Analysis to Curate Citywide Messaging (Goal 6) Revisions to the City's adopted Strategic Plan will be accounted for as part of the City's Fiscal Year 2024-2025 budgeting process.
FISCAL REVIEW
There is no fiscal impact as a result of this report.
LEGAL REVIEW
No legal review is required for this report.
CONCLUSION
Staff recommends that the City Council adopt the 2024 Strategic Plan Update.
Samasa Stasseau Keim X. OComon
Tamara S. Letourneau Kevin X. O'Connor
City Manager Management Assistant
Attachments:
A. 2023 Department Specific Accomplishments
B. 2024 Strategic Plan Update
ATTACHMENT A
2023 Department Specific Accomplishments
1 CITY OF LAGUNA NIGUEL
2023 ACCOMPLISHMENTS
ADMINISTRATION DEPARTMENT
Human Resources Division:
Completed 11 Full-time External Recruitments.
Completed 4 Full-time Internal Promotional Recruitments. • Completed 13 Part-time Recruitments (ongoing).
• Processed 2 Retirements.
• Updated Personnel Rules & Regulations.
• Enhanced the monthly Wellness Wednesday program to promote employee engagement.
• Engaged and completed labor negotiations with OCEA, adopting new 4-year MOU Agreements with both Employee Bargaining Units.
• Seven employees enrolled and completed the City's Leadership Management Program presented in partnership with California State University, Fullerton. • Completed an update to the 2021 Compensation Study.
• Conducted onsite Open Enrollment Benefits Fair.
• Conducted a variety of virtual and in-person trainings for City employees. • Streamlined the new-hire employee process through the implementation of automated e-form submittal.
Legislative Advocacy:
• Submitted letters of support/opposition for 17 bills, in line with the City's adopted legislative advocacy platform, pertaining to local/state/federal legislation, always in favor of maintaining local control.
• Presented bi-annual Legislative Advocacy efforts to the City Council.
City Clerk:
• Completed 320 Public Records Act Requests (PRA's).
• Completed the implementation of Votelynx vote system.
Implementation of NetFile, an online filing system for Campaign Filing Disclosures and Statements of Economic Interest
• Administered the appointment of (2) new City Council Members. • Administered Commission and Committee recruitments.
2 Communications Division:
• Implemented successful community outreach campaigns, including: City Council Events, City's Mobile App, Laguna Niguel Restaurant Summer Contest, Sea Country Festival, Organic Waste, Economic Development, E-Bike Education, La Paz Road Updates; and Laguna Niguel Summer Trolley.
• Launched the Monthly Message - The Chief's Brief, as an additional outreach effort focused on public safety and enhancing police-community relations. • Implemented the Privacy Policy, Terms & Conditions, and External Links Administrative Policy for the City's website.
• Surpassed over 5,000 downloads for the City's mobile app.
Reengaged in the emergency mass notification tool, Nixle, and increased the number of subscribers by 1,491, resulting in a total of 9,580 subscribers. • Generated the following social media performance metrics for 2023:
• Facebook Posts: 1,017
• Facebook Reach: 1,460,028
Facebook Impressions: 1,692,784
• Facebook Engagement: 91,164
• Growth in Facebook Followers: +494
Tweets: 975
• Twitter Impressions: 258,757
Twitter Engagement: 6,902
Twitter Growth: +341
Nextdoor Posts: 116
Nextdoor Impressions: 95,107
• Nextdoor Growth: +2,712
• Generated the following website and mobile app performance metrics for 2023:
• Total Website Visits: 304,825
• Total News Flash Subscribers: 840
• Total Mobile App Subscribers: 5,553
• Mobile App Subscriber Growth: +641
Information Technology:
• Implemented outdoor public Wi-Fi access at Crown Valley Park. • Implemented a new backup system (Rubrik Backup) for all on-premises and cloud- based servers to provide the most modern form of security against ransomware and other threats to City data.
• Provided bi-annual staff training on ransomware, spyware, and virtual threats. • Implemented trail camera pilot program and proof of concept design. 3 Emergency Management & Response:
• Activated the City's EOC in response to the Niguel Fire and Tropical Storm Hilary, ensuring the community's safety.
• Issued a proclamation of emergency in response to Earth Movement under La Paz Road.
• Received FEMA approval for the updated Local Hazard Mitigation Plan.
Other:
• Obtained over $16,000 in CalRecycle Grant Funding for the installation of Water Bottle Refill Stations.
• Conducted Citywide Cart Exchange in compliance with state-mandated Organic Recycling Requirements.
• Presented on a CalRecyle Webinar sharing the City's success in implementing Organic Recycling Requirements at Multi-family dwellings. • Hosted a community Organics Recycling Update Webinar. • Updated the Construction and Demolition Ordinance providing additional revenue to the General Fund.
• Converted all mobile devices over to a single provider, reducing monthly costs. • Mobilized equipment and personnel in response to unpermitted street vending. • Conducted the General Plan/Strategic Plan Update Survey. • Implemented and completed the process to transition to a district-based election system.
FINANCE DEPARTMENT
• Revised Investment Income strategy, increasing expected investment income budget by 494%.
• Prepared a balanced budget for Fiscal Year 2023-24.
• Ended Fiscal Year 2022-2023 with a General Fund surplus of $1.8 million. • Produced a "clean" financial audit for the fiscal year ended June 30, 2023, with no audit findings.
• Produced a "clean" compliance audit over federal grants received for the fiscal year ended June 30, 2023, with no audit findings.
• Increased volume of virtual payments to vendors.
• Captured additional credit card rebates via virtual payments. • Implemented various cost-saving measures via early payment discounts.
Awards:
• Received first Government Finance Officers Association (GOA) Award for Fiscal Year 2023-2024 Operating and Capital Budget.
• Received GOA Award for Annual Comprehensive Financial Report for fiscal year June 30, 2022, for the 23rd consecutive year.
4 POLICE SERVICES
Volunteer Programs:
• Further augmented an already robust Police Auxiliary Citizens Team (PACT) volunteer group and maximized their effectiveness in areas including, but not limited to, desk duty, parking enforcement, bicycle patrol, and special events. • Created the Business Enhancement Team (BET) and promoted the You Are Not Alone (YANA) program to better serve the business community and residents living alone.
• PACT volunteers logged over 6,101 hours, time which has exponential value as it serves to 1) provide both the volunteer and the community a valuable service and 2) supplement valuable police personnel resources.
Patrol Operations:
• Maintained an excellent level of public safety service through efficient emergency response and inclusive community policing.
• LNPS personnel received the following awards:
• The Mothers Against Drunk Driving (MADD) Award for DUI Enforcement Medal of Valor for Merit
• Medal of Valor for Lifesaving
• Medal of Valor for Courage
• Reconfigured our Special Enforcement Team (SET) unit deployment for daily coverage and directed enforcement.
• Utilized PACT Bike Patrol to amplify trail and retail visibility and deterrence. • Developed large-scale safety plans and presence for various City-sponsored events, including the Sea Country Festival, the Fourth of July, Concerts in the Park, and the Holiday Parade.
Community Outreach/Education:
• Conducted a 12-week Citizen's Academy which provided participants an insider perspective of law enforcement and its role within the community. • In collaboration with Aliso Viejo Police Services, conducted a 24-hour Community Emergency Response Team (CERT) training to empower community members in emergency disaster preparedness, disaster medical operations, fire safety, light search & rescue, and more.
Implemented the monthly Chief's Brief and Monthly Message videos, both of which focus on increasing communication with the community, the Chief of Police, and Police Services as a whole.
5 • Hosted and/or provided various training and community education forums, including but not limited to Neighborhood Watch, Stop the Bleed, car seat installation, Emergency Preparedness, and numerous public safety/crime prevention presentations.
Community Engagement:
• Increased social media footprint by growing our number of followers to over 10K across all platforms.
• Engaged with and educated Laguna Niguel School students, staff, and community members via Red Ribbon Week, e-bike education and registration, carnival and holiday events, National Walk to School Day, and numerous practical application demonstrations.
COMMUNITY DEVELOPMENT DEPARTMENT
Economic Development
• Opening of notable restaurants/retail:
California Pizza Kitchen
Primos Mexican Food
Cava Grill
Mendocino Farms
Seasurf Fish Co.
Grocery Outlet
Joann Fabrics
Poke Tiki
Mameya Coffee Roasters
Faucets N Fixtures
Mattress Firm
Popeyes Chicken
Zesty Olives
The Lobster Shack
• Jars Sweets and Things
Planning and Building
• Opening of new residential developments: Blu II, Watermark Laguna Niguel Construction of South Forbes Multi-Family Residential underway Coordination of Coastal Fire Rebuild Effort
• Conclusion of the Chet Holifield Federal Building Section 106 Process • Approval of The Village Shopping Center Remodel Entitlements • Approval of Griffin Senior Living/Grace Church Addition Entitlements • Approval of Chick-fil-A Drive-Thru Expansion Entitlements 6 • Completion of General Plan Update Community Engagement Activities (2,200 interactions)
• Certification of 2021-2029 Housing Element
• Adoption of Objective Development & Design Standards Manual • Adoption of 2023 ADU Ordinance Update
• Adoption of 2023-2024 CDBG Action Plan
• Initial Roll Out of Energov Permitting/Workflow Tracking Software • Completion of the following annual programs:
• CDBG Program (3,161 residents assisted)
• Featured Business Program (50 businesses assisted)
• SCORE Program (150 businesses assisted)
• HOA Outreach Program (112 residents engaged)
• Housing Program (345 affordable units monitored/maintained) • Weed Abatement Program (244 properties inspected)
• Water Quality Inspection Program (390 inspections conducted) Communication and Outreach
• Distribution of Weekly Economic Development Newsletter (431 subscribers) • Distribution of Quarterly HOA Newsletter (348 subscribers)
PUBLIC WORKS DEPARTMENT
Traffic & Transportation
• Obtained $200,000 in grant funding to develop the City's Active Transportation Plan. Issued RFP, awarded Consultant Contract, and initiated the study. • Obtained approximately $130,000 in grant funding to install bike lanes on Heather Ridge and initiated the design phase.
• Awarded Consultant Contract for the Niguel Hills Neighborhood Traffic Study, initiated the study and held the first of three neighborhood meetings. • Facilitated discussions and presentations at the Traffic and Transportation Commission meetings:
• Traffic Enforcement
Speed Limits
Traffic Calming Measures on La Plata Drive
Annual Traffic Controls for Schools
Traffic Signal Synchronization
Shark Bay Right-Turn Lane Before and After Study
Sheriff Department's Field Training Program and Annual Local Roadway Safety Plan Review
7 • Deployed vehicle and bicycle video detection at 13 intersections and scheduled to install video detection equipment at an additional five intersections. • Implemented enhanced bike lanes on Aliso Creek Road and designed enhanced bike lanes for implementation on La Paz Road, Marina Hills Drive, Heather Ridge, Alicia Parkway and Avila Road.
• In partnership with Police Services, designed and implemented enhanced traffic control with K-rail for Sea Country Festival for public safety. • Obtained grant funding, initiated design, and installed fiber optic connections for future Traffic Management Center at City Hall (anticipated opening in 2025). • Implemented Leading Pedestrian Interval (pedestrian safety measure) at Golden Lantern and Shark Bay, and Golden Lantern and Paseo de Colinas.
Engineering
• Obtained approximately $15.5 million in federal and state grant funding to stabilize the land under La Paz Road, enhance mobility and install permanent street repairs. • Completed the second year of the five-year program for the award-winning Salt Creek Mitigation Project.
• Applied for approximately $17.1 million in grant funds from local, state, and federal programs: Crown Valley Westbound Widening; South Forbes/Oso Creek Trail Active Transportation Enhancements; EV Charging Stations at City Hall, Crown Valley Park and Sea Country Senior and Community Center; and Alicia Parkway Regional Traffic Signal Synchronization Project.
• Developed standard details for Micro-Trenching, Bicycle Green Pavement Markings and updated details for Utility Trenching.
• Continued to partner with the Community Development Department on the implementation of new public-facing permitting software (EnerGov). • Initiated Energy Assessment and Electric Vehicle Charging Standard and Policy Studies (anticipated completion June 2024).
• Approved 456 encroachment permits.
Capital Improvement Program (CIP) - Completed
• Park Modernization Project
Chapparosa Park Restroom Remodel.
• Replaced the ultraviolet sanitation unit, water pumps and computerized controller at Splash Pad.
Replaced scoreboards at Chapparosa Park
Demonstration Garden at Sea Country Senior and Community Center. • Pickleball Courts Renovation at Crown Valley Elementary School. • Hidden Hills Park rubber safety surface replacement.
• La Paz Park lighting improvements.
• Citywide Sports Field Grass Turf Rehabilitation Program - three natural grass soccer fields and two natural grass baseball fields.
8 • Residential Overlay Program FY22/23 Project.
• Residential Annual Resurfacing Program (Slurry Seal Project) - Zones 3 & 4. • Accessible Pedestrian Signal Push Buttons Installation Project (FY 2022-23) funded by the Community Development Block Grant.
• Chapparosa Park Soccer Field Synthetic Turf Replacement Project. • City Council Chambers Audio Visual Equipment Upgrade Project. • Intersection Vehicle Video Detection Project.
• Crown Valley Park Wi-Fi Project Phase 1 & 2 Project.
• Sea Country Senior & Community Center rooting replacement.
Capital Improvement Program (CIP) - In Construction
• Marina Hills Park Improvements.
• Access Pedestrian Push Buttons (FY 2023-24).
• Pacific Island Drive Drainage and Wall Improvements.
• Sidewalk Improvement Program.
• Traffic Signal Equipment Upgrades Program.
• Bicycle Green Zone Pilot Project.
• La Paz Road Long-Term Phase II.
Capital Improvement Program (CIP) - In Design
• Local Roadway Pavement Rehabilitation Project.
• Annual Residential Overlay Program.
• Golden Lantern Median Modifications at Serenity Lane. • La Paz Road Mobility Enhancements and Permanent Repair.
Maintenance (Streets)
• Completed a successful bid and award for:
3-year Streets Maintenance Contract
• Concrete Infrastructure Contract
• Managed annual $2.5 million Streets Maintenance Services contract for repairs, emergency responses, hazardous material clean-ups, and sub-contract requests. • Patched over 1,700 potholes citywide.
• Completed over 10,000 square feet of concrete infrastructure repairs related to sidewalks, drive approaches, cross-gutters, drainage structures, etc. • Completed annual citywide stormwater catch basin cleaning at over 1,100 locations.
• Completed over 8,000 linear feet of concrete grinding to address uneven sidewalks and tripping hazards.
9 Maintenance (Facilities)
• Installed two Level 2 Electric Vehicle charging Stations at the Crown Valley Community Center.
• Installed security camera systems at Sea Country Senior & Community Center and skate park.
• Replaced damaged turnstiles at Skate Park.
• Completed replacement of window coverings at Council Chambers and City Hall Community Room.
• Completed replacement of carpet in Council Chambers.
Maintenance (Parks & Landscaping)
• Completed a successful bid and award for:
• 3-year Landscape Maintenance Contract
• 3-year Tree Trimming Contract
• Total Cost of Ownership project - completed parks and trails assessment and launched work order system.
• Completed mowing of 3,600 acres of grass at City parks and facilities. • Completed trimming of 850 trees.
• Managed maintenance of 10 miles of City trails.
• Maintained 100 acres of irrigated landscape shrubbery. • Completed trimming of 45 acres of open space.
• Completed 20 acres of open space goat grazing.
• Completed maintenance of 13 wetlands.
• Delivered and supplied over 9,000 sandbags.
Public Works Administration
• Enhanced public-facing website for critical Public Works services, including Traffic, Environmental Programs, free Laguna Niguel Summer Trolley, and Award Recognition.
• Generated Public Outreach materials: Environmental Programs and The City of Laguna Niguel Demonstration Garden.
• Completed Year 2 of the free Laguna Niguel Summer Trolley Program, serving over 13,000 riders.
Completed the Crown Valley Park Parking Study with recommendations. 10 PARKS AND RECREATION DEPARTMENT
Laguna Niguel Aquatics Center (LNAC)
• Hosted:
• 34,000 public lap swimmers in 2023
500 participants at four Laguna Niguel Aquatic Center Events 1,300 Swim and Dive Team participants
1,000 swimming lessons provided by Goldfish Swim School Eight pool rentals.
• Three summer camps with a total of 1,810 swimmers.
• The updated Laguna Niguel Aquatics Center Facility Use Policy and Fees were approved by the City Council in April 2023.
Athletics
• Generated $390,000 in revenue through Athletic Facility Use Permits. • Staff hosted 3 events for National Bike Month.
• Staff worked with the Public Works Department to renovate the Chapparosa Park Synthetic Turf Soccer Field and several natural turf soccer and baseball fields. • Staff revised the Athletic Facility Use Policy and Fee Structure to include new user groups, increased fees for non-resident and competitive use, and an athletics facility code of conduct.
Skatepark:
• Held seven unique events at the skatepark. This included skate and BMX contests and demonstrations, late-night skate nights, and pop-up parties. • Planned and implemented twelve weeks of skate camp, including Spring Break, Summer, Thanksgiving, and Christmas break skate camps.
• Provided five months of Saturday group skate lessons throughout the year.
Youth and Family Programs
Summer Camp Programs:
• Spring and Summer Camp programs returned with Little Monarchs, Crown Valley Knights, and Crown Valley Royals camps. There were 423 registrations and a net revenue of $98,560.
• 18 VolunTeens at Summer Camp, students 13-17 years of age.
Special Needs Programs:
• 260 total registrations at our inclusive events in 2023.
Youth Services:
• Four Youth Committee events in 2023, with a total event attendance of 375 people. • Eight Junior Civic Workshops in 2023, averaging 25 students per month. 11 Sea Country Senior Center Senior Services
• Contract classes offered at Sea Country had a total attendance of 4,157, about a 56% increase from 2022.
• Special events and ongoing programs, including Timeless Melodies, Wii Bowling, Tech Tutors, Bunco, and Sea Country Cinema, had a total attendance of 3,038 participants.
• Lectures and workshops pertaining to Health & Wellness were provided to patrons this year, with 541 participants attending these workshops, many returning for each consecutive workshop.
• Provided Free tax preparation services to 256 seniors in 2023. • Age Well Senior Services lunch program served approximately 10,180 meals to seniors onsite Monday-Friday.
• Meals on Wheels provided approximately 17,767 meals to homebound seniors. • The Senior Mobility Program provided 1,433 rides to seniors in 2023. • Enhanced and improved the Senior Wheels Program in December 2023 and launched the updated program on January 1, 2024.
• Sea Country's Fitness Center currently has a total of 297 members (241 residents, 56 non-residents). The Fitness Center had a total of 7,011 visits in 2023, which was about a 56% increase from 2022.
• Sea Country coordinated and held 209 room rentals.
Crown Valley Community Center
• Commenced rentals of the Crown Valley Park Sprayground in June 2023 and held with 10 Sprayground rentals.
• Facilitated and held 296 billable rentals and 298 internal facility rentals, receiving a 99% overall customer satisfaction rating.
• Held 11 outdoor rentals at the Crown Valley Park Outdoor Spaces. • Hosted 102 contract classes, 12 contract camps, 3 workshops, and 12 Library Story Times.
Parks, Trails, and Natural Resources
• Trail Education Program started in 2023- Walk Trails, pass out maps, inform public on access to trails.
Coordinated with the City of San Juan Capistrano to assist with trail repairs.
Hosted Earth Day Event in Partnership with the Botanical Preserve with 120 volunteers in attendance.
Permitted the Salt Creek Community Roots Middle School Cross Country Event at Chapparosa Park.
Met with REI in Laguna Hills, looking for ways to partner and support safe use of trails.
12 Outreach and Marketing:
• Conducted Marketing campaigns for the Sea Country Festival and Haunted Trails. • Coordinated 132 volunteers at tive city events.
• Created four marketing videos for Parks and Recreation programs and special events.
Special Events:
• Bunny Bonanza had an attendance of more than 900 participants.
Meet & Greet the Goats had an attendance of 500 participants. • Ath of July Celebration had an attendance of 1,500 participants. • Sea Country Festival had an estimated attendance of 15,000 people. • Haunted Trails had an attendance of 2,600 participants. • Snap & Treat had an attendance of 1,360 participants. • Christmas Tree Lighting had an attendance of 1,200 participants.
Holiday Parade had an attendance of 7,000 participants. • Chanukah Celebration had an attendance of 120 participants.
ATTACHMENT B
2024 Strategic Plan Update
LAGUNA NIGUEL
STRATEGIC PLAN
MARCH 2024
LAGUNA
NIGUEL
COUNTR
1989 1989
BACKGROUND
The City of Laguna Niguel adopted the City's first ever strategic plan in November 2019. This plan has provided a clear set of goals and strategies to guide the City's
decisions and resources for the 30-year period.
The strategic plan was developed utilizing a collaborative process with a variety of stakeholders. Those include
residents, business owners, City Council Members,
commissioner, committee members, and City executive
leadership. The process included the preparation of an
environmental scan, a strategic plan survey, and a
workshop which led to the development of the City's goals and strategies.
The City's success in 2022 has furthered the achievement of the goals established by the City Council. This 2023
Strategic Plan update reflects new and modified strategies and timelines to ensure those goals are achieved.
ELEMENTS OF THE
STRATEGIC PLAN
MISSION STATEMENT
• The mission statement provided the framework and direction for the City. It gives the rationale for programs that are carried out by the City and guides the prioritization of opportunities.
VISION
• Where the mission states the purpose of the City, the vision describes the future of the City.
VALUES
• The values describe how the members of the City Council and City staff conduct themselves.
GOALS
• A goal is a desired result for the City.
STRATEGIES
• The strategies are the specific projects that the City will complete to achieve each goal.
IMPLEMENTATION ACTION PLAN
• The implementation action plans are a detailed planning tool for showing each strategy, key tasks, financial resources needed, human resources needed, costs, and timelines to achieve each goal.
LAGUNA NIGUEL CIVIC CENTER
CITY HALL LIBRARY
MISSION
The City of Laguna Niguel is committed to
providing a vibrant quality of life for all residents,
businesses, and visitors in a safe, beautiful and
involved community.
VISION
The City of Laguna Niguel is dedicated to
preserving a safe, flourishing and community-
oriented environment through thoughtful
engagement, financial responsibility, and a
commitment to innovation.
VALUES
Integrity Innovation Quality
Excellence Security Service
GOALS
GOAL 1: PUBLIC SAFETY
GOAL 2: FISCAL SUSTAINABILITY
GOAL 3: OPEN SPACE AND
ENVIRONMENTAL PRESERVATION
GOAL 4: INFRASTRUCTURE AND
TECHNOLOGY
GOAL 5: ECONOMIC AND COMMUNITY
DEVELOPMENT
GOAL 6: COMMUNICATION AND
COMMUNITY OUTREACH
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 1: Public Safety
Strategy 1. Maintain Current Service Levels
Key Implementation Task • Monitor calls for service on an annual basis Lead Responsibility • Chief of Police Services, Administrative Sergeant, OCFA Division Chief Other Agencies Involved • None at this time
Staff Resources • No additional
Financial Resources • If determination of additional resources is made Timeline • Staffing levels are still appropriate. No changes are needed at this time.
Success Indicators • Maintaining staffing levels will help to maintain current crime levels.
Strategy 2. Neighborhood Watch
• Continue to increase Neighborhood Watch in multi-family & single-family neighborhoods using small group meetings, block captain meetings, and community-wide safety meetings Key Implementation Task
• Coordinate with property management companies of apartment buildings • Contact current HOAs not participating in the Neighborhood Watch program Lead Responsibility • Crime Prevention Specialists (CPS), Administrative Sergeant Other Agencies Involved • None
Staff Resources • Crime Prevention Specialists
Financial Resources • None at this time
Established relationships with multiple large apartment complexes within the City Timeline Hosted a community information sharing meeting Continued outreach efforts to HOAS
• Increase participation from the apartment & multi-family housing complexes Success Indicators
• Continue to increase Neighborhood Watch Meetings
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 1: Public Safety
Strategy 3. Sharing Resources with Surrounding Communities • Study the feasibility of sharing resources with neighboring cities (i.e., emergency management, homeless services) • Share homeless and mental health resources with surrounding cities Key Implementation Task
• Share Flock System with neighboring cities
• Coordinate with localized Public Information Officers (PIO) and host information share meetings Lead Responsibility • City Manager, Chief of Police Services, Senior Emergency Management Programs Coordinator Other Agencies Involved • Neighboring cities
Staff Resources • City Manager, Chief of Police Services, Senior Emergency Management Financial Resources N/A
Timeline • Ongoing
• MOUs with surrounding agencies approved
• Attain shared county Homeless Emergency Aid Program grant funding for homeless services Success Indicators • Hold quarterly PIO meetings
/ Actively collaborating with the Behavior Health Bureau / Access continues to be granted to the Flock System for Neighboring cities LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 1: Public Safety
Strategy 4. Community Wide Public Safety Public Relations Campaign • Utilize social media platforms, message boards, Neighborhood and Business Watch, HOA meetings to send messages
• Utilize Nixle.com, Alert OC, and social media platforms to alert for natural disasters, traffic related issues, missing persons, and police activity
Key Implementation Task • Increase community public safety communications • Walk the Kids to School Day (Annually)
• Teenage traffic safety seminar (bi-annually). e g., Electric Bicycle Education • Senior traffic safety seminar (bi-annually)
Expand the YANA program (bi-annually)
• Chief of Police Services, Crime Prevention Specialist, Senior Emergency Management Lead Responsibility
• Programs Coordinator
Other Agencies Involved • OCSD
Staff Resources • City Manager's Office, Public Works, PIO, PACT Volunteers Financial Resources • None
• Ongoing
Since January 2023, the LNPS Instagram account has increased by 3,000 followers and Facebook by 1,000 followers
Timeline
• Completed two Walk the Kids to School Day Events
Nixle is also being used for sending notifications to residents, e.g., road closures and emergency notifications / Monthly Chief's Brief and Community Education Program Success Indicators • Decrease in property crime, increase in social media followers and memberships • Increase YANA program participation
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 1: Public Safety
Strategy 5. OCFA CPR Training
Key Implementation Task • Public education (Chest compressions only training) Provide CPR Training to City Staff
Lead Responsibility • OCFA, Senior Emergency Management Programs Coordinator Other Agencies Involved • None
Staff Resources • OCFA RN Educator
Financial Resources • None
• 2024-2026
Timeline OCFA has conducted CPR training for PACT volunteers and OCSD provided Stop the Bleed training to PACT Volunteers Success Indicators • Increase in the number of City Staff who are CPR-trained Strategy 6. Business Watch/Business Enhancement Team
• Utilize Police Services volunteers to connect and create relationships with local businesses Key Implementation Task • Obtain updated emergency contact information • Educate about security and safety implementation along with the procedures for reporting crimes Lead Responsibility • Crime Prevention Specialists, Administrative Deputies Other Agencies Involved • None
Staff Resources • Volunteers, Crime Prevention Specialists, Administrative Deputies Financial Resources • None
• Ongoing
Timeline / Quadrants were established across the City. Three quadrants have been contacted, with the fourth currently in progress. The next phase will be to distribute Business Watch window stickers Success Indicators • Implementation of the program with a goal of 100% participation of businesses LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 1: Public Safety
Strategy 7. Public Safety Technologies
• MESH (Emergency communication tool) project implementation Key Implementation Task • Strategic implementation of cameras on trails Lead Responsibility • Chief of Police Services, Public Works, IT Other Agencies Involved • OCSD
Staff Resources • Chief of Police Services, Emergency Management, Public Works Financial Resources • $12.000 included general fund budget • MESH Program by 2025
Timeline
~ Trail Cameras pilot program is currently underway
• Implementation of the MESH program
Success Indicators
• Evaluation of trail camera pilot proaram
Strategy 8. Emergency Preparedness
• Update Emergency Operation Procedures
• Conduct annual mock tabletop exercises
Key Implementation Task • Create Nixle/Alert OC Use Policy • Leverage GIS tools to enhance public safety
Lead Responsibility • Chief of Police Services, Administrative Sergeant, Senior Emergency Management Programs Coordinator Other Agencies Involved • OCFA
Staff Resources • City Manager's Office, CERT, ACS
Financial Resources • TBD
Timeline Ongoing, additional resources will be added as needed • Complete Emergency Operation Procedures Update
Success Indicators • Adopt Nixle/Alert OC Use Policy
• Utilize GIS tools to enhance public safety
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 2: Fiscal Sustainability
Strategy 1. Analyze and Monitor the Current Fee Structure • Analyze existing data
• Review and consult with department heads and the City Manager when modifications to fees are suggested or necessary
Key Implementation Task • Present updated fees to the City Council for approval • Update Skate Park Facility Use Policy and Fee Schedule • Update General Parks Use Policy and Fee Schedule
• Update Public Works Fees
Lead Responsibility • Finance Director & Executive Team Other Agencies Involved • N/A
Staff Resources • Department Directors & Key Support Staff Financial Resources • N/A
• Ongoing
• Fees Updated: Athletic, Aquatic, Community Development, Credit Card Timeline
Skate Park Facility Use Policy and Fee Schedule completed by end of 2024 / Implement updated Public Works Fees as part of the FY 24-25 budget • Ability to provide services, permits, licenses, rentals, and recreation activities at reasonably low costs to our Success Indicators residents
• Adopt updated Skate Park Facility Use Policy and Fee Schedule LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 2: Fiscal Sustainability
Strategy 2. Implement Efficiencies for City Payments
• Evaluate virtual payment platform offered through credit card merchant Key Implementation Task • Transition vendors to an electronic payment platform • Evaluate current internal controls to prevent and detect fraudulent activities Lead Responsibility • Finance Director
Other Agencies Involved • N/A
Staff Resources • Finance Department and key support staff Financial Resources N/A
Timeline • Ongoing
• Reducing the use of paper checks
Success Indicators
• Increasing rebates received via credit card program
Strategy 3. Maximize Return on Investment on City Investments • Continue to monitor economic conditions and trends
Key Implementation Task • Stagger maturities evenly throughout the maturity curve • Maximize "invested cash" consistent with the investment policy Lead Responsibility • Finance Director
Other Agencies Involved • N/A
Staff Resources • Finance Director and City Manager
Financial Resources • N/A
Timeline • Ongoing
• Investment performance relative to key benchmarks like rates available for LAIF, OCIP, or 5-year Treasuries Success Indicators
• Investments staggered across the maturity curve
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 2: Fiscal Sustainability
Strategy 4. Citywide Review of Financial Procedures to Ensure Efficiency Key Implementation Task • Review procedures and ensure internal controls are in place citywide Lead Responsibility • Finance Director and Finance Manager Other Agencies Involved • N/A
Staff Resources • Finance Director, Department Directors and key support staff Financial Resources • N/A
Timeline • Ongoing
• Processes reviewed
Success Indicators • Evaluations conducted
• Recommendations implemented
Strategy 5. Laguna Niguel Aquatics Center Operational Enhancements • RFP
Key Implementation Task • Selection
• Transition of Contractor Services
Lead Responsibility • Parks and Recreation Director
Other Agencies Involved • N/A
Staff Resources Department Director and key support staff Financial Resources N/A
Timeline • RFP Award in June with implementation in December 2024 • Contracting out services
• All current emplovees are provided the opportunity for continued emplovment Success Indicators
• Increases customer service and operational nours
• Annual Savings of $250,000
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 3: Open Space and Environmental Preservation
Strategy 1. Inventory of All Components of Open Space
Key Implementation Task • Create an inventory map and list all open spaces in the City Lead Responsibility • Public Works Director, Parks and Recreation Director, Community Development Director Other Agencies Involved • None
Staff Resources • Consultant Required, Parks and Recreation Director, Community Development Staff Financial Resources TBD
• 2025
Timeline v Inventory is 25% complete through Phase One (trails) / Phase Two (remaining open space components) will be completed by December 2024 Success Indicators • Complete Inventory
Strategy 2. 10-Year Trail and Open Space Maintenance Plan Key Implementation Task • Assign oversight of Open Space to the Parks and Recreation Commission Lead Responsibility • Parks and Recreation Director, Community Development Director, Public Works Director Other Agencies Involved • County of Orange, State Regulatory Agencies, Pertinent Federal Agencies Staff Resources • Parks and Recreation Staff, Community Development Staff, and Consultant required to develop plan Financial Resources • TBD based on maintenance plan outcome Plan Development included in FY 2023-24 budget
Timeline • 2025
No responses to the RFP. - needs to be recirculated
Success Indicators • Completion of a 10-year maintenance plan LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 3: Open Space and Environmental Preservation
Strategy 3. Public Education
• Update website, flyers, etc., to include Open Space information similar to and in conjunction with Trails information • Quarterly trail promotion and safety videos
Key Implementation Task • Continue to promote the OCSD/CUSD electric bicycle safety action plan a Continue to enhance wildtire awareness prevention
Further publicize organic recycling requirements
Lead Responsibility • City Manager and Parks and Recreation Director, OCFA Other Agencies Involved • OC Parks, Surrounding municipalities, OCFA, Calfire Staff Resources • in-house
• TBD
Financial Resources
• CalRecycie Grant Funding
• Ongoing
Timeline
Hosted multiple education and outreach events and multiple electric bicycle education events • Increased public education
• Website
Success Indicators • Social media
• Print
• Wildfire prevention education
• Reduce organic contamination rates
Strategy 4. Tree City USA
• Enact a community tree ordinance
Key Imp/ementation Task • Recognize Arbor Day
• Public outreach
Lead Responsibility • Public Works
Other Agencies Involved • Arbor Day Foundation
Staff Resources • Public Works Staff, Parks and Recreation Financial Resources • Inclucied in the operating budget Timeline • 2024-2026
Success Indicators • Tree City USA Designation
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 4: Infrastructure and Technology
Strategy 1. Energy Efficiency
• Issue RFP and award contract for consultant to evaluate City facilities energy usage Key Implementation Task • Identify a priority project list for the energy efficiency program • Prepare City Council report summarizing findings
Lead Responsibility • Public Works Director
Other Agencies Involved • None
Staff Resources • Consultant required
Financial Resources • Included in the FY 2023-2024 budget • 2024
Timeline
v City Council awarded the contract in April 2023, with an anticipated completion in June 2024 Success Indicators • Reduction in utility costs
Strategy 2. Infrastructure Study
Key Implementation Task • Evaluate the infrastructure and maintenance needs of the City Lead Responsibility • Public Works Director
Other Agencies Involved • None
Staff Resources • Consultant required
Financial Resources • TBD
• 2021 - RFP
• 2022 - Parks
Timeline
• 2024 - Facilities
• 2025 - Streets
Success Indicators • Complete study
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 4: Infrastructure and Technology
Strategy 3. Smart Cities Solutions
• EV Charging Stations and future site plans
• Enhanced technology citywide
Key Implementation Task
• Broadband discussion/review
• Increase wireless capabilities at City Hall, Community Centers, and Crown Valley Park Lead Responsibility • Public Works Director/IT Director Other Agencies Involved • None
Staff Resources • Public Works/IT Services
• CIP Budget
Financial Resources v Traffic Management Center Implementation: Grant funding obtained from OCTA to connect fiber optic services all along Crown Valley Parkway/ Moulton back to City Hall • Annually
Timeline Citywide broadband RFP in late 2024
Traffic Management Center design will be completed in 2024/25 • Completion of Smart Cities Capital Improvement Projects Success Indicators
• Increase the number of City owned EV charging stations Strategy 4. Active Transportation Study
• Obtain grants
Key Implementation Task • Select consultant
• Complete study
Lead Responsibility • Public Works Director
Other Agencies Involved • None
Staff Resources • Public Works Department
Financial Resources • City match funding
• 2023-2025
Timeline
• Study is scheduled to begin in March
Success Indicators • Study is completed
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 4: Infrastructure and Technology
Strategy 5. Public Works Facility
Key Implementation Task • Identify potential locations for the facility Lead Responsibility • City Manager, Public Works Director Other Agencies Involved • None
Staff Resources • N/A
Financial Resources • TBD
Timeline • TBD
Success Indicators • Potential locations are identified Strategy 6. Citywide Bus Shelter Improvements
• Redesign of bus shelters
Key Implementation Task
Construct bus shelter improvements
Lead Responsibility Public Works
Other Agencies Involved • OCTA
Staff Resources • ! Public Works staff; consultants
Financial Resources • Adoption of CIPs for design and construction • Design: FY2024-25
Timeline
• Construction: FY2025-26
Success Indicators • Completion of bus shelter installations LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 4: Infrastructure and Technology
Strategy 7. Restoration of La Paz Road with Mobility Enhancements • Obtain funding
Key Implementation Task • initiate Environmental clearance and design • Complete construction
Lead Responsibility Public Works
Other Agencies Involved County of Orange
Staff Resources Public Works staff: consultant
• $5 million in City match funds and consultant costs (will be budgeted in subsequent fiscal years) Financial Resources
• : $15.5 million in state and federal grant funding
Timeline • 2023-2027
Success Indicators • La Paz Road is fully reopened to the public with mobility enhancements Strategy 8. Emerging Technologies
• Utilize GIS Technologies to enhance user experience with CIP Projects Key Implementation Task
• Natural Language Processing Tools
Lead Responsibility • Public Works Director/IT Director Other Agencies Involved • None
Staff Resources • Public Works Department/iT Services/Management Analyst Financial Resources • CIP Budget FY 24-25 Operation Budget Timeline • Ongoing
• Increase the use of GIS technologies, improving user experience Success Indicators
• Streamline administrative process using Natural Language Processing Tools LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 4: Infrastructure and Technology
Strategy 9. Spring Street Banner
• Select a design for spring banners
Key Implementation Task • Fabricate spring banners
• Install banners in Spring 2025
Lead Responsibility • Design: City Managers Office: Installation: Public Works Other Agencies Involved • None
Staff Resources • City staff consultant
Financial Resources • FY 2024-25 operating budget
Timeline • Design 2024
• Installation: Spring 2025
• Selection of spring banner design
Success Indicators
• Installation of spring banners
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 1. Local Coastal Program (LCP) Updates
• Prepare Draft Local Coastal Program updates (South Laguna Specific Plan/LCP Guidebook Completed, Aliso Creek LCP Guidebook in Progress
Key Implementation Task • Work with California Coastal Commission (CCC) staff to refine updates (In Progress) • Planning Commission review
• City Council adoption
• California Coastal Commission adoption
Lead Responsibility • Community Development Department
Other Agencies Involved • California Coastal Commission Staff Resources • City Manager, City Attorney, Community Development Director, Deputy Community Development Director, Planning Manager. Senior Planner. Management Analyst. Contract Staff Financial Resources • TBD
Timeline • 2020-2026 (Pending California Coastal Commission review/adoption process) Success Indicators • California Coastal Commission adoption of Local Coastal Program Updates Strategy 2. Gateway Specific Plan Update
• Assessment of existing Gateway Specific Plan (Completed) • Commission studies as needed (in Progress)
• Prepare Draft Update (in Progress)
Key Implementation Task
• Planning Commission review
• City Council adoption
Lead Responsibility • Community Development
Other Agencies Involved • N/A
• City Manager, City Attorney, Community Development Director, Public Works Director, Deputy Community Staff Resources
Development Director, Planning Manager, Senior Planner, Management Analyst Contract Staff Financial Resources • Allocated in the FY 23-24 budget
Timeline • 2023-2026
Success Indicators • City Council adoption of Gateway Specific Plan Update LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 3. Gateway Specific Plan Implementation
• Oso Creek softening
Key Implementation Task • Oso Creek Trail extension
• Galivan Basin activation
Lead Responsibility • Community Development Department
Other Agencies Involved • Orange County Flood Control District (OCFCD) • Community Development Director, Public Works Director, Deputy Community Development Director, Planning Staff Resources
Manager Senior Planner
Financial Resources • $50,000
Timeline • 2024-2026 (Pending OCFCD review/approval)
Success Indicators • OCFCD/City agreement on the conceptual improvement plan Strategy 4. Comprehensive General Plan Update
• Explore grant opportunities (In Progress)
• Consultant RFP/selection (Completed)
• Complete baseline assessment (Completed)
• Conduct special studies (Completed)
Key Implementation Task • Community engagement (Completed) • Prepare Vision Plan (In Progress)
• Prepare General Plan Update/EIR
• Planning Commission review
• City Council adoption
Lead Responsibility • Community Development Department
Other Agencies Involved • OC Sheriffs, OCFA, MNWD, OCPL, CUSD • City Manager, City Attorney, Community Development Director, Deputy Community Development Director, Staff Resources Planning Manager, Senior Planner, Assistant/Associate Planner/Tech, Management Analyst, Public Works Director, Parks & Recreation Director
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal #5: Economic and Community Development
Financial Resources • $450,000 Funding allocated each year for the next phase in the General Plan Update process • 2021-2025
Timeline
Community Engagement completed: Vision Pian underway
Success Indicators • City Council adoption of General Plan Update Strategy 5. General Services Administration (GSA) Federal Building Property Disposal • EIS participation/review (Completed)
• GSA Community Design Charrette participation (Completed) • Discussions with prospective bidders, 1st Auction (Completed) Key Implementation Task • Section 106 consultation participation (Completed) • Monitoring of GSA marketing efforts (In Progress)
• Consultation with federal elected/appointed officials (In Progress) • Development Management Team (DMT) review of prospective bidder concept plans Lead Responsibility • Community Development Department
Other Agencies Involved • GSA, Public Building Reform Board, State Historic Preservation Officer, OC Sheriffs, OCFA, MNWD Staff Resources • City Manager, Community Development Director, Deputy Community Development Director, Senior Planner, Management Analyst, Public Works Director, Parks & Recreation Director Financial Resources • None
• 2018-2024 (Pending successful completion of the GSA property disposal process) Timeline
/ GSA to auction property June 5, 2024
Success Indicators • Consistent participation and advocacy for City interests throughout the GSA property disposal process LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 6. Trail Master Plan Update
• Consultant RFP/selection (Completed)
• Update trail inventory (Completed)
• Update trail design standards (Compieted)
Key Implementation Task • Update improvement priorities (in Progress) • Prepare draft document (in Progress)
• Commission review (as needed)
• City Council adoption
Lead Responsibility • Community Development Department
Other Agencies Involved • OC Parks
• City Manager, City Attorney, Community Development Director, Deputy Community Development Director, Senior Staff Resources
Planner, Management Analyst, Public Works Director, Parks and Recreation Director Financial Resources • TBD
Timeline • 2022-2026
Success Indicators • City Council adoption of Master Plan Update Strategy 7. Town Center Area Specific Plan
• Consultant RFP/selection
• Preparation of specific plan/supplemental EIR (assumes prior General Plan update) Key Implementation Task
• Planning Commission review
• City Council adoption
Lead Responsibility • Community Development Department
Other Agencies Involved • OC Sheriffs, OCFA, MNWD
• City Manager, City Attorney, Community Development Director, Deputy Community Development Director, Staff Resources
Planning Manager Senior Planner, Management Analyst, Public Works Director Financial Resources • $500,000
Timeline • 2025-2027
Success Indicators • City Council adoption of Specific Plan LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 8. Business Attraction/Retention/Education
• Promotional materials
• Broker services
• Regional Economic Development Working Group participation • SCORE events
Key Implementation Task • Commercial stakeholder meetings • Coordination with the Laguna Niguel Chamber of Commerce • Weekly Economic Development newsletter
• Economic Development website
Lead Responsibility • Community Development Director
Other Agencies Involved • N/A
Staff Resources • City Manager, Community Development Director, Deputy Community Development Director, Senior Planner, Assistant/Associate Planner/Tech, Management Analyst
Financial Resources • TBD
Timeline • On-going (Annual)
Success Indicators • Completion of annual programs, maintenance of City informational resources LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 9. Comprehensive Municipal Code Update
Develop amendment schedule
• Conduct special studies (as needed)
Key Implementation Task • Draft code language
• Planning Commission review (as needed)
• City Council adoption
Lead Responsibility • City Manager's Office/Community Development Department Other Agencies Involved • Varies
Staff Resources • City Manager, City Attorney, Assistant City Manager, Community Development Director, Deputy Community Development Director, Planning Manager, Senior Planner, City Clerk Financial Resources • $30,000 (General Fund)
Timeline • 2023 - 2025
Success Indicators • Completion of Comprehensive Update Strategy 10. Housing Element Implementation
: Monitoring and reporting
• Iterative code updates
Key Implementation Task
• Community outreach & education
• Grant related activities
Lead Responsibility • Community Development Department
Other Agencies Involved • HCD
Staff Resources • Community Development Director: Deputy Community Development Director, Senior Planner, Assistant/Associate Planner/Tech. Management Analyst
Financial Resources • TBD
Timeline • On-going (Annual)
Success Indicators • Completion of work program items pursuant to the Housing Element implementation schedule LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 11. Housing Program: Pre-Approved Construction-Level ADU Plans • Plan preparation
Key Implementation Task
• Post to City website
Lead Responsibility • Community Development Department
Other Agencies Involved • HCD
Staff Resources • Community Development Director, Deputy Community Development Director, Senior Planner Financial Resources • $75,000
Timeline • 2024 - 2025
Success Indicators • Completion of ADU Plans
Strategy 12. Housing Program: Low-Income Homeowner ADU & SB-9 Loan Program • Explore funding sources/community partners
Key Implementation Task • Develop pilot program
• Advertise pilot program
Lead Responsibility • Community Development Department
Other Agencies Involved • HCD
Staff Resources • Community Development Director, Deputy Community Development Director, Senior Planner Financial Resources • $10,000
Timeline • 2024 - 2025
Success Indicators • Complete feasibility determination, implement if feasible LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 13. Housing Program: Low-Income Homeowner Housing Rehabilitation Loan Program • Explore funding sources/community partners
Key Implementation Task • Develop pilot program
• Advertise pilot program
Lead Responsibility • Community Development Department
Other Agencies Involved • HCD
• Community Development Director Deputy Community Development Director, Senior Planner, Management Staff Resources
Analyst
Financial Resources • $10,00
Timeline • 2024 - 2025
Success Indicators • Complete feasibility determination, implement if feasible Strategy 14. Housing Program: Affirmatively Furthering Fair Housing Marketing Plan Template • Template preparation
Key Implementation Task • Update housing development standard Conditions of Approvai Lead Responsibility • Community Development Department
Other Agencies Involved • HCD
Staff Resources Community Development Director, Deputy Community Development Director, Senior Planner Financial Resources • $10,000
Timeline • 2024 - 2025
Success Indicators • Complete Marketing Plan Template
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 15. Code Amendments in Response to New State Legislation • Monitor recently enacted State legislation
• Develop amendment schedule
• Conduct special studies (as needed)
Key Implementation Task
• Draft code language
• Planning Commission review (as needed)
• City Council adoption of code amendments
Lead Responsibility • Community Development Department
Other Agencies Involved • N/A
• City Manager, City Attorney. Community Development Director, Deputy Community Development Director.
Staff Resources
Planning Manager. Senior Planner
Financial Resources • TBD
Timeline • On-going (Annual)
Success Indicators • City Council approval of related code amendments Strategy 16. Subdivision Code & Manual Updates
• Prepare draft code update & manual
Key Implementation Task
• City Council adoption
Lead Responsibility • Community Development Department/Public Works Department Other Agencies Involved • N/A
• City Attorney. Community Development Director, Deputy Community Development Director, Planning Manager, Staff Resources
Senior Planner. Principal Civil Engineer
Financial Resources • $75,000
Timeline • 2024 - 2026
Success Indicators • City Council adoption of Code Update, posting of Manual Update to City website LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 17. Discretionary Design Guidelines Update
• Consultant RFP/selection
• Prepare draft text/graphics
Key Implementation Task
• Planning Commission review
• City Council adoption
Lead Responsibility • Community Development Department
Other Agencies Involved • N/A
• Community Development Director, Deputy Community Development Director, Planning Manager, Senior Planner Staff Resources
Assistant/Associate Planner/Tech
Financial Resources • $150.000
Timeline 2024 - 2026
Success Indicators • City Council adoption of Code Update Strategy 18. Sign Code Update
• Consultant RFP/selection
• Prepare draft text/graphics
Key Implementation Task
• Planning Commission review
• City Council adoption
Lead Responsibility • Community Development Department
Other Agencies Involved • N/A
• City Attorney, Community Development Director, Deputy Community Development Director, Planning Manager.
Staff Resources
Senior Planner, Assistant/Associate Planner/Tech
Financial Resources • $75,000
Timeline • 2025 - 2026
Success Indicators • City Council adoption of Code Update LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 5: Economic and Community Development
Strategy 19. Triennial Local Building Code Update
• Review of State Building Codes
• Collaboration with Cal Fire and OCFA on potential local amendments Key Implementation Task
• Preparation of the draft code update
• City Council adoption of the code update
Lead Responsibility • Community Development Department
Other Agencies Involved • Cal Fire. OCFA
• City Attorney. Community Development Director. Deputy Community Development Director, Senior Planner Staff Resources
Building Official
Financial Resources • None
Timeline • 2025
Success Indicators • City Council approval of Code Update Strategy 20. HOA Engagement & Education Program
• HOA roundtables
• HOA property managers working groups
Key Implementation Task
• Quarterly HOA newsletters
• Web resources
Lead Responsibility • Community Development Department
Other Agencies Involved • TBD
Staff Resources • Community Development Director, Senior Planner, Management Analyst Financial Resources • TBD
Timeline • On-going (Annual)
Success Indicators • Completion of community engagement & education activities LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal #6: Communication and Community Outreach
Strategy 1. Social Media
• Post consistent, meaningful content across all social media platforms • Conduct page growth advertisements that encourage residents to follow the City's social media platforms Key Implementation Task • Enhance City's presence on Instagram to further strengthen community engagement • Commit to the best standards for the archival of all social media actions Lead Responsibility • Assistant City Manager
Other Agencies Involved • None
Staff Resources • Management analyst
Financial Resources • No additional funds needed
• In progress/Ongoing
Timeline
vAs of January January 2024, the ranked 3 out of 20 Orange County Cities with a population under 70,000
IN PROGRESS
• Reach various benchmarks:
• Facebook: 12,500 followers
• instagram: 10,500 followers
• NextDoor: 35,000 members and 360,000 annual impressions • X (formerly Twitter): 5,000 followers and 300,000 annual impressions Success Indicators o Gain enough Facebook followers to be in the top 10 in Orange County
COMPLETED
• Produced 2023 Communications infographic
• Adopted City Council Social Media Policy
• Procure PageFreezer software
• Facebook: 600,000 annual reach
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 6: Communication and Community Outreach
Strategy 2. Utilize New and Existing Technologies to Expand Extensive Community Outreach • Maintain a social media presence
• Improve upon website content and user experience
• Improve upon City app usage and direct communications • Hold in-person meetings with stakeholders
• Hold virtual meetings with stakeholders
• Target age-specific groups
• Explore the usage of printed, mailed newsletter
• Increase digital/online outreach to community organizations Key Implementation Task • Continue and grow outreach meetings with HOAs and property owners • Explore additional methods of communication and outreach that have not been used thus far • Designate Department representatives for consolidated communications and community outreach • Utilize video content for outreach efforts
• Utilize telephonic and virtual technology to communicate internally and externally • Utilize print materials for residents lacking in use of technology • Implement Chat Bot on the City website
• Enhance City's presence on Instagram to further strengthen community engagement Lead Responsibility • Assistant City Manager
Other Agencies Involved • OCSD, OCFA, FAM, South County Outreach, CUSD, Mission Viejo Animal Services, SDGE, SCE, MNWD, SoCalGas, etc.
Staff Resources • Management Analyst, Community Development Department staff Financial Resources • Allocate funding in ine FY 2024-2025 budget process for Chat Bot Implementation • Ongoing/ In Progress
Additional website navigational and organizational updates are conducted on a regular basis The City actively tags public agencies partnered with the City to promote collaboration and engagement on social media
Timeline The City distributes various communication resources curated for specific community members Utilization of Chief Brief and Mayor's Message to further promote public engagement The City continues to provide and promote its Featured Business Program'to various local businesses Reengaged in the use of Nixle and further promoted the communication tool Mobile App utilized for traffic-related and health/safety incident alerts LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 6: Communication and Community Outreach
The Community Development Department continues utilizing Constant Contact software to release a reoccurring E-Newsletter, and mass emails to City businesses, HOAs, and property owners / The City has established a robust communication system which is utilized to provide the public with the most up-to-date information on community events, projects, initiatives, resources, and local alerts ~ Extensive video content has been created. produced, and distributed monthly via social media platforms
IN PROGRESS
• Reach all social media benchmarks
• Continue stakeholder outreach meetings and meet with HOAs and property owners • Conduct cost-benefit analysis of mailed newsletter
• Successfully reach City residents who are difficult to connect with • Continue to maintain the City website to enhance user experience and maintain ADA compliance • Utilize the City's newest newsletter, 'The Laguna Niguel Beacon.' as an additional communication tool to reach residents
Completed
Success Indicators • Increased the use of the City's mass email functions and improved user experience • Revamped the City app and increased usage
• Developed Communications Plan
• Obtained email Marketing software to consistently disseminate important information to all City stakeholders • Created and held internal monthly communications team meetings • Created an online City services portal
• Consistently used video content for outreach
• Procured necessary telephonic and virtual technology to communicate internally and externally • Increased user engagement and followers on Instagram
LEGEND
Ongoing/In Progress
On Schedule
City of Laguna Niguel
Strategic Plan
Implementation Action Plan
Goal # 6: Communication and Community Outreach
Strategy 3. Update City Audio Visual Production Services and Quality Key Implementation Task • Issue and complete Request for Proposals (RFP) Lead Responsibility • Assistant City Manager
Other Agencies Involved • None
Staff Resources • Management Analyst
Financial Resources • Allocate Funding in the Fiscal Year 2024-2025 budget process Timeline • Ongoing
• Obtain approval for Audio Visual vendor's contract
Success Indicators • Enhance the City Cox Channel 853 with regular updates • Produce consistent. high-quality videos of City Council meetings and community events Strategy 4. Enhance Existing Partnerships and Regular Communication with Key Stakeholders • Hold quarterly meetings with regional stakeholders to improve government services Key Implementation Task
• Expand upon media point of contact document
Lead Responsibility • City Manager, Assistant City Manager. Public Works Department Other Agencies Involved • OCSD. OCFA, CUSD, Mission Viejo Animal Services, SDGE, SCE, MNWD. SoCalGas, etc Staff Resources • Management Analyst, Public Works Department Financial Resources • None
Timeline • Ongoing
Success Indicators • Host quarterly meetings with regional stakeholders Strategy 5. Leverage Data Analysis to Curate Citywide Messaging • Conduct data analysis to establish baseline indicators Key Implementation Task
• Further develop a strategic messaging strategy
Lead Responsibility • Assistant City Manager
Other Agencies Involved • None
Staff Resources • Management Analyst
Financial Resources • None
Timeline • Ongoing
Success Indicators • Fully develop a data-driven citywide messaging strategy LEGEND
Ongoing/In Progress
On Schedule