20250520_5_Citywide Janitorial Services — Laguna Niguel City Council, May 20, 2025

To:

FROM:

DATE:

CITY OF LAGUNA NIGUEL

CITY COUNCIL AGENDA ITEM
Honorable Mayor and Council Members
Jacki Scott, Public Works Director/City Engineer
May 20, 2025
SUBJECT: Award of Maintenance Services Agreement for Citywide Janitorial Services to Merchants Building Maintenance, LLC

RECOMMENDATION
Staff recommends that the City Council:

1. Award a Maintenance Services Agreement for Citywide Janitorial Services to Merchants Building Maintenance, LLC in the not-to-exceed amount of $350,000 per year for Fiscal Years 2025-26 through 2027-28, subject to extension administratively for two additional one-year periods; and,

2. Approve a not-to-exceed 20% contingency per year of the total contract in the amount of $70,000 for unforeseen conditions or additional work and authorize the Public Works Director/City Engineer to approve additional work with Merchants Building Maintenance, LLC for a total not-to-exceed amount of $420,000 per year if needed; and,

3. Authorize the City Manager to execute the agreement and future amendments to the Maintenance Services Agreement with Merchants Building Maintenance, LLC, subject to the City Attorney making non-substantive changes.

BACKGROUND
The City of Laguna Niguel is committed to providing a vibrant quality of life for all residents and visitors in a safe, beautiful and involved community. The City owns and maintains a variety of public buildings including City Hall, the Crown Valley Community Center and the Sea Country Senior and Community Center. To maintain their public benefit, these three locations require routine contracted janitorial services, day porter services, and occasional deep cleaning.

Janitorial service contractors play a critical role in supporting the City's efforts to maintain clean, safe, and well-functioning public facilities. These services include routine cleaning, sanitation, restocking of supplies, day porter support, and occasional deep cleaning, all of which are essential to preserving the health, appearance, and usability of City-owned buildings. By utilizing contracted Janitorial Services, the City ensures it has reliable Page2
access to professional cleaning crews that can respond promptly to both scheduled needs and unforeseen circumstances. In support of Goal 4 (Infrastructure and Technology) of the City's adopted Strategic Plan, the Public Works Department relies on contracted services to maintain the cleanliness of the City's buildings.

ANALYSIS
On March 12, 2025, staff published a Request for Proposals (RFP), shown as Attachment "A", to identify the most qualified contractors to provide Citywide Janitorial Services. The goal of the RFP was to award a qualified contractor to adequately cover the City's needs and respond to requests quickly and efficiently.

The RFP for Citywide Janitorial Services requested routine night cleaning janitorial services, day porter services, special event cleaning services and as-needed essential cleaning and sanitation of City Hall, the Crown Valley Community Center, and the Sea Country Senior and Community Center. The RFP required contractors to provide all necessary administration, labor, tools, materials, and equipment required to perform janitorial services, as well as an hourly labor rate for additional services, as requested.

In response to the RFP, nine qualified proposals were received. The proposals were evaluated based on the following five criteria: (1) Cost to the City; (2) Completeness of the Proposal; (3) Experience; (4) Quality of Goods; and (5) Proposer's Financial Stability.

The Proposals Evaluation Summary can be found in Attachment "B". The table below displays the evaluation ranking, contractor, annual services rate, the hourly labor rate for as-needed essential cleaning and sanitation used in the evaluation.

Hourly Rate for
Ranking Firm Name Annual Janitorial As-Needed
Services Rate Essential Cleaning
and Sanitation
Merchants Building
1 Maintenance, LLC $350,000 $27
(Recommended)
2 Omni Enterprise, Inc. $358,469 $35
3 Team One Management $378,048 $28
4 Excellent Professional $403,272 $37 Cleaning, Inc.

Eternal Love Limited Liability
5 Company dba Vested $415,248 $45
Solution
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Hourly Rate for
Ranking Firm Name Annual Janitorial As-Needed
Services Rate Essential Cleaning
and Sanitation
Universal Building
6 Maintenance dba Allied $386,316 $38
Universal Janitorial Services
Commercial Building
7 Management, CBM, $410,196 $32
Incorporated
8 Priority Building Services, $589,848 $32 LLC
9 SD Clean Co LLC $728,049 $40
Pursuant to Laguna Niguel Municipal Code Section 3-6-9, maintenance contracts of an estimated expenditure of $50,000 or more must be awarded based on the responsiveness of the submitted proposals to the RFP, the qualifications and experience of the contractors, and cost. After a thorough review of the proposals received, and based on all relevant factors, staff believe Merchants Building Maintenance, LLC represents the best overall value to provide the Citywide Janitorial Services.

Merchants Building Maintenance, LLC has over 64 years of experience in the janitorial industry and has provided similar services to the City of Orange, City of Yorba Linda and City of Beverly Hills. References from these entities identified that this contractor has met and exceeded expectations.

Staff recommends that the City Council award a Maintenance Services Agreement to Merchants Building Maintenance, LLC in the not-to-exceed amount of $350,000 per year for Fiscal Years 2025-26 through 2027-28, subject to extension administratively for two additional one-year periods. In addition, the Agreement will include a not-to-exceed 20% contingency of the contract in the amount of $70,000 per fiscal year for unforeseen conditions or additional work for a total not-to-exceed amount of $420,000 per fiscal year.

The Maintenance Services Agreement with Merchants Building Maintenance, LLC can be found in Attachment "C".

ALTERNATIVES CONSIDERED

1. The City Council may direct staff to reject all proposals and rebid the RFP for Citywide Janitorial Services. Staff believes that rebidding the RFP will not result in more desirable quotes.

2. The City Council may decide not to not to award a Maintenance Services Agreement to Merchants Building Maintenance, LLC for Citywide Janitorial Services. This alternative is not recommended because the City would be without a janitorial contractor.

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FISCAL REVIEW
The proposed Fiscal Years 2025-27 Public Works Department budget includes sufficient funds for the Citywide Janitorial Services.

LEGAL REVIEW
The City Attorney's Office has reviewed the Maintenance Services Agreement and has approved it as to form.

CONCLUSION
Staff recommends that the City Council:

3. Authorize the City Manager to execute the agreement and future amendments to the Maintenance Services Agreement with Merchants Building Maintenance, LLC subject to the City Attorney making non-substantive changes.

T�u�rk�
City Manager
Kevin Tobin
Maintenance Services Manager
Attachments:
, cott
blic Works Director/ City Engineer
Jay Sarrami \
Building and Facilities Supervisor
A. RFP for Citywide Janitorial Services
B. Proposals Evaluation Summary
C. Maintenance Services Agreement with Merchants Building Maintenance, LLC for Citywide Janitorial Services

ATTACHMENT A
RFP for Citywide Janitorial Services

CITY OF LAGUNA NIGUEL

REQUEST FOR PROPOSALS

CITYWIDE JANITORIAL SERVICES
Proposals must be received by:

Due Date: April 17, 2025
At 2:00 P.M.

TABLE OF CONTENTS
INSTRUCTIONS TO PROPOSERS ...................................................... ... ....... .. ............... 1 EXHIBIT A - SCOPE OF SERVICES ............................................................................... 9 INTRODUCTION ............................................................ .. ............................................ 9 QUALIFICATION ......................................................................................... ................. 9 CITY HOLIDAYS ........... .................. ............................ ........... .. ....... ................. .......... 10 MATERIALS ..................................................................................................... .......... 10 EQUIPMENT, TOOLS AND SUPPLIES ..................................................................... 11 PROTECTION AND RESTORATION ......................................................................... 11 COOPERATION/COLLATERAL WORK ........................................ : ............................ 12 PERFORMANCE STANDARDS ................................................................................. 12 JANITORIAL SUPPLIES .... ................................................................. ........................... 14 CARPET CLEANERS ....................... ................ ....................................... ................... 14 FLOOR CLEANERS ......................... .......................................................................... 15 GENERAL SUPPLIES/HOUSEKEEPING ................................. ............ .. ................... 15 RESTROOM CLEANERS/SUPPLIES ........................................................................ 15 SPECIAL PROVISIONS - CLEANING CARE .... ... ......................................................... 16 CARPET CARE - VACUUMING ................................................................................. 16 CLEANING ............................................................................................. .................... 17 SPOT AND SPILL REMOVAL .............. .................... .................................................. 17 FLOOR CARE - VACUUMING/SWEEPING .................................... ........................... 19 LUXURY VINYL TILE ................................................................................................. 19 WOOD FLOOR ....................................................................... .......... .................. ........ 22 HORIZONTAL AND VERTICAL BLINDS ............. ............................................. .......... 22 FLOOR CARE TROUBLESHOOTING ................................... ... ................................. 23 Poor Gloss ............................................ ......................................... ......................... 23 Scuffing and Scratching of Finish ... .. .. ..................................................................... 23 CONTRACT TERM ......................................................................................................... 28 INITIAL YEARS OF SERVICE ............................. ....................................................... 28 NINETY CALENDAR DAYS EXTENSION OPTION .......... ................................. .. ....... 28 REDUCTION .............................................................................. ..... ........................... 28 BARRIERS ................... ................. .................................................. ........................... 30 EQUIPMENT, MATERIALS AND VEHICLES ...... ....... ......................................... .. ........ 30 VECHILE .. .................................................................................................................. 30 VEHICLES LOGO ....................................................................................................... 30 EQUIPMENT NOISE .......................................................................................... ........ 30 WATER USAGE ............ ......................................................... .................................... 30 DAMAGES .............................................................................. .................................... 30 LABOR CODE ................................. ................................................................ ........... 31 PREVAILING WAGE ..................................... ............... .......................... .. .................. 31 TRAVEL AND SUBSISTENCE PAYMENTS ................................ .. ...... ...................... 31 WORKER'S COMPENSATION .......................................................................... ........ 31 FAIR EMPLOYEMENT PRACTICES .............................. ............................................ 31 RECORDS .................................................................................................................. 31 PERSONNEL .......................................................................................... ....................... 32 SUPERVISOR .................................................... .. .................................. ......... ........... 32 GENERAL EMPLOYEE GUIDELINES ....... ................................................................ 32 BACKGROUND ....................................................................... .. ....... .......................... 32 CONDUCT .................................................................................................................. 32 HEALTH ..................................................... ..... ...... .. ................................................... 32 MINIMUM MANPOWER ......................................... .. .............................. .......... .......... 32 BACKUP STAFF ....................................... .. ....... ..................................................... .... 32 REPLACING KEY PERSONNEL ...................................................................... .......... 33 NON-DISCRIMINATION .............................................................. ..................... .. ........ 33 REMOVAL OF ITEMS ................................................................................................ 33 TRAINING ................................................. ....................... ... ....... ................................ 33 SUPERVISOR ................................. ............... ........................................................ .... 33 LEAD CUSTODIAN ....... ................... ............................................................... ... ........ 34 FLOOR CLEANING SPECIALIST .. .............................................. .. ............................ 34 JANITORIAL WORKER ............................................. .. ...... ... ................................ .. .... 34 REPLACING KEY PERSONNEL. ... ................. ........................................................... 34 BACKUP STAFF ................ ........................................................................ .. .. .... .. .. ..... 35 EMPLOYEE TRAINING PROGRAM .......................................................................... 35 BACKGROUND ................................ .......................... ...... .......................................... 35 CONDUCT ........................................ ................... ............................... .. ...................... 35 HEALTH .. .. ................................................................................................................. 35 UNIFORMS AND APPEARANCE. .............................................................................. 36 REMOVAL OF ITEMS ........................................................................ ........................ 36 NON-DISCRIMINATION ....................................... ...................................................... 36 SECURITY .................... ........................................................... ...... .. .... ...................... 36 ALARM SYSTEMS ....... ..................................... .. ....................................................... 36 LICENSES/PERMITS ................................................................................................. 36 CONTRACTOR'S OFFICE/FACILITIES ..................................................................... 36 INSURANCE ............................................................................................. ......... , ....... 37 SAFETY ................................................................ ...................................................... 37 PROTECTION AND RESTORATION ......................... ...................................... .......... 37 WORKSITE LIMITS ....... .......................... ........... ........................................................ 37 PROSECUTION OF THE WORK ................................................................................... 38 GENERAL ENVIRONMENTAL REQUIREMENTS .. ................... .................................... 38 WATER CONSERVATION .......................................................................... ............... 39 WATER POLLUTION ................................................................................................. 39 PAYMENT .. .................................. ............ ...................................................................... 39 AUTHORIZTION TO PERFORM SERVICES ...... ... ........ .. .......... ................................ 39 INVOICING ........................................................................................ .. ......... .............. 40 EXHIBIT A 2 - CITY HALL DETAILED JANITORIAL SERVICES ....................... ... ........ 41 SUMMARY OF FLOOR TYPES ....... ................... ...................................... ... .. ............ 41 SUMMARY OF PLUMBING FIXTURES .. .................................... ............................. .. 41 SUMMARY OF GLAZING SURFACES (WINDOWS & DOORS) ... ............................ 41 DESCRIPTION OF SERVICE .................................................................................... 41 FUNCTIONS FREQUENCY SUMMARY .................................................................... 42 CLEANING DETAIL OF EACH AREAS ........ ................................................... ... ........... 44 GLASS AND WINDOWS .................................................................. ................. ......... 44 STAIRS AND RAILINGS .................................................................. ..... ..... ...... .......... 44 WALK-OFF MATS ............................................................................. .. .... ................... 44 ELEVATORS ........................ ................... ............ ....................................................... 44 CORRIDORS .................................... .......................................................................... 44 DIAPER CHANGING STATIONS ...................................... ........................ ........... .. .. .. 44 EQUIPMENT CLEANING AND JANITORIAL CLOSETS ......... .................................. 45 KITCHEN AREAS ................................................................... ............................. ....... 45 RECEPTION AREAS ..... .......... .............. .................................................... ................. 46 STORAGE ROOM .................................................................... .................................. 46

OFFICES, CONFERENCE ROOM/PRINT COPY ROOMS, OPEN OFFICE SPACES ········································ ·····················································································46 RESTROOMS AND LOCKER ROOMS ...................................................................... 47 STORAGE AREAS ......................................................................... ........... ............ ..... 50 RENTALS/SPECIAL EVENTS JANITORIAL SERVICE DUTIES ............... .............. .. 50 EXHIBIT A3 - CROWN VALLEY COMMUNITY CENTER DETAILED JANITORIAL SERVICES ..................................................................................................................... 51 SUMMARY OF FLOOR TYPES ....................................................... ...... .................... 51 SUMMARY OF PLUMBING FIXTURES ...................................................... ...... ...... ... 51 SUMMARY OF GLAZING SURFACES (WINDOWS & DOORS) ....... ........... ............. 51 DESCRIPTION OF SERVICE ........................................................................ ............ 51 FUNCTIONS FREQUENCY SUMMARY .... ............ .. ... ... .......................... .................. 52 CLEANING DETAIL OF EACH AREAS ................. .......................................... ... ........... 53 GLASS AND WINDOWS ............................... ...................................... .................... ... 53 STAIRS AND RAILINGS ......................... ............................................................. ...... 53 WALK-OFF MATS ......... ............................................................................................. 54 ELEVATORS ................. ..................... ........... ................................................. .. .......... 54 CORRIDORS ..................................................... .................. ............. ........ ... ............... 54 DIAPER CHANGING STATIONS .. .. ................................. .......................................... 54 JANITORIAL CLOSETS ....................... .... .................................................................. 55 KITCHEN/CATERING PREP AREAS ... ...................................................................... 55 STORAGE ROOM ......... .......................................................... ................................... 56

OFFICES, CONFERENCE ROOM/PRINT COPY ROOMS, OPEN OFFICE SPACES •••••••••••••••••• ••••••••••••••••••••• ••••••••••••••••• ••••••••••••••••••••••••••••••••••••••••••••••••••••• ••• ••••••• •• ••••••••••• 56 RESTROOMS AND LOCKER ROOMS ...................................................................... 56 STORAGE AREAS ............................................................... .. .................................... 60 RENTALS/SPECIAL EVENTS JANITORIAL SERVICE DUTIES ............................... 60 EXHIBIT A4 - SEA COUNTRY AND SENIOR COMMUNITY CENTER JANITORIAL SERVICES DETAILED SERVICE .................................................................................. 61 BUILDING INFORMATION ............................................................................ .. ........... 61 SUMMARY OF FLOOR TYPES ............................................ .............. ....................... 61 SUMMARY OF PLUMBING FIXTURES ............ ........................... .................... ......... 61 SUMMARY OF GLAZING SURFACES (WINDOWS & DOORS) ............................... 61 DESCRIPTION OF SERVICE ............................. ....................................................... 61 CLEANING DETAIL OF EACH AREAS ......................................................................... 64 DIAPER CHANGING ST A TIO NS ........ .... ................................................................... 64 STORAGE AREAS ................................................................ ....... ... ........................... 69 RENTALS/SPECIAL EVENTS JANITORIAL SERVICE DUTIES .......................... ..... 69 RFP INQUIRY FORM .. .............................. ............... ...................................................... 71 RESPONSES TO SCOPE OF SERVICES .......................................... .... ...................... 72 PROPOSAL FORM ........................................................................................................ 73 PROPOSAL FEE SHEET ............................................................................................... 75 PROPOSAL FEE SHEET ............................................................................................... 77 PART B -AS NEEDED SERVICES .................. ................ ................ ... .......................... 78 SUBCONTRACTORS ................................................................................................ .... 79 QUESTIONNAIRE: FIRM INFORMATION ....................................................... .. ............ 80 QUESTIONNAIRE: FIRM EXPERIENCE ...................................................... .. .. .. .... .. ..... 82 QUESTIONNAIRE: FIRM PERSONNEL. .................................................... .. .............. ... 84 QUESTIONNAIRE: CLEANING SUPPLIES, EQUIPMENT AND TOOLS ...................... 85 QUALITY CONTROL PLAN ........................................................................................... 87 QUESTIONNAIRE: SUPPORT FACILITIES .................................................... .............. 88 QUESTIONNAIRE: COMPANY FINANICAL CONDITION ............................................. 89 PROPOSAL AFFIDAVIT ................ .......... ...................................................................... 90 PAST CONTRACT DISQUALIFICATIONS/TERMINATIONS .......... ..................... ......... 91 STATEMENT OF ABILITY TO MEET INSURANCE REQUIREMENTS .. ....................... 92 WORKERS' COMPENSATION INSURANCE CERTIFICATE ....................................... 93 SAMPLE MAINTENANCE SERVICES AGREEMENT ........................... ......................... A

INSTRUCTIONS TO PROPOSERS

1. Purpose. The City of Laguna Niguel ("City") is inviting proposals from qualified and experienced firms to provide comprehensive Citywide Janitorial Services for several key city facilities. The scope of work includes janitorial services for City Hall, the Crown Valley Community Center, and the Sea Country Senior and Community Center, all located within the City of Laguna Niguel. The selected firm will be responsible for ensuring that these facilities are maintained to the highest cleanliness and hygiene standards, as outlined in the Exhibit A- Scope of Services.

The City seeks a professional and reliable vendor that can provide consistent and efficient cleaning services to support the daily operations and activities of these important public spaces.

2. Contract Term. The initial contract term shall be for a period of three (3) years* effective from date of award. The City reserves the right to cancel at any time if services rendered are unsatisfactory. The City also reserves the right to extend the term of this contract for two (2) additional one (1) year extensions subject to satisfactory negotiation of terms and the annual availability of an appropriation.

Such nominations of extensions will be made no later than ninety (90) days from termination date.
* Depending upon when the contract will be awarded, this may be different.

3. California Department of Industrial Relations (DIR) Requirements.

The Bid Proposal of a Bidder who is not a DIR Registered Contractor when the Bid Proposal is submitted will be rejected for non-responsiveness.

4. Prevailing Wages. Not applicable for this service. Wage rates for this contract are subject to the California state minimum wage, (https://www.minimumwage.org/california).

5. Examining of Proposal Documents.

The submission of a proposal shall be deemed a representation and certification by the Contractor that they:

A. Have carefully read and fully understand the information that was provided by the City to serve as the basis for submission of this proposal.

B. Have the capability to successfully undertake and complete the responsibilities and obligations of the proposal being submitted.

C. Represent that all information contained in the proposal is true and correct. 0 . Did not, in any way, collude; conspire to agree, directly or indirectly, with any person, firm, corporation or other Proposer regarding the amount, terms or conditions of this proposal.

E. Acknowledge that the City has the right to make any inquiry it deems appropriate to substantiate or supplement information supplied by Proposer, A
and Proposer hereby grants the City permission to make these inquiries, and to provide any and all related documentation in a timely manner.

F. No request for modification of the proposal shall be considered after its submission on grounds that Proposer was not fully informed to any fact or condition.

G. Have contemplated and included any and all increases in prices or wages as a result of, but not limited to minimum or prevailing wages, and the Consumer Price Index or any other such indices in its cost proposal, for the entire length of the Contract term as described herein. Any failure of the Contractor to incorporate such price or wage increases in its cost proposal will not obligate the City to make any increases in not-to-exceed amounts during the term of the resultant Contract.

6. Measurements - Contractor's (Proposer's) Responsibility. It is the Contractor's responsibilities to verify all measurements, materials or any other information pertaining to this RFP service. Furthermore, it is the proposer's responsibilities to bring any discrepancies in the information provided by the City in the RFP to the City's attention prior to the proposal's deadline.

7. Availability of the RFP Document. The RFP document is available on Planetbids.com. The City is not responsible for the accuracy or completeness of RFP documents obtained from any source other than Planetbids.com.

8. RFP Schedule. The City reserves the right to modify this RFP Schedule as needed and will issue an addendum, if the Schedule is modified for the deadline to submit the Response. The following is an outline of the anticipated schedule for proposal review and contract award:

Milestone Tentative Target Dates
City Release of RFP 03/12/2025
Mandatory Pre-Bid Meeting & Job Walk 03/27/25
Thursday
Meet at 9AM. at the flagpole in front of City Hall at the below address: 9:00 A.M. to 12 P.M.

City Hall
30111 Crown Valley Parkway
Laguna Niguel, CA 96277
Job Walk will then proceed, in order, to the following
locations:

Crown Valley Community Center
29751 Crown Valley Parkway
Laguna Niguel, CA 96277
2 Sea Country Senior and Community Center
24602 Aliso Creek Road
Laguna Niguel, CA 96277
Final Questions Due No Later than 5:00 P.M.
*Must use attached RFP Inquiry Form and submit 04/03/2025 through PlanetBids.

Addendum Issuance 5:00 P.M.
04/10/2025
Proposal Due
Citywide Janitorial Services 2:00 P.M.

Proposals shall be submitted through the PlanetBids. 04/17/2025 (City's electronic procurement system)
Notification of Selection 04/24/2025
Tentative Contract Approval by City Council 05/06/2025

9. RFP Questions and Inquires. Questions and Inquires must be presented on the RFP Inquiry Form (enclosed herein) and are due as noted in the table above.

10. Addenda. Any City of Laguna Niguel changes to the requirements will be made by written addendum to this RFP.

A. The City of Laguna Niguel will not be bound to any modifications or deviations from the requirements set forth in this RFP as the result of oral instructions.

B. The city will not distribute Addenda. Any addendum pertaining to this RFP will be posted on the PlanetBids and the City's posting of Addenda on this webpage is deemed as the City's distribution of Addenda.

C. Contractors shall acknowledge the number of addenda issued on the Proposal Form. Failure to acknowledge receipt of all addenda may cause a proposal to be deemed non-responsive.

11. Submittal of Proposals.

Bids shall be submitted through the City's electronic procurement system (PlanetBids). Any Bid which is attempted to be delivered or which is received after the stated time shall be deemed non-responsive and rejected. The Bidder shall have the sole and exclusive responsibility for ensuring that a Bid is received by the time stated herein. Any Bid that is incomplete, unclear, or that fails to fully comply with the applicable requirements set forth herein, including, but not limited to, use of the forms provided by the City, may be rejected as nonresponsive.

All proposals must be submitted on the City forms. The proposals must be submitted by the time and date as noted on the cover page. 3 A. Late Proposals will not be accepted. It is the Contractor's responsibility to see that the proposal is received at the proper time.

B. No FAX submittals will be accepted.

C. See the Responses to Scope of Services for the checklist and organization of the proposal submittals.

12. Review and Selection Process. The best value bid will be determined by the City from a thorough evaluation of all factors. At the City's discretion, companies submitting proposals may be asked to interview with City Staff to clarify work plans and to ensure the contractor has a complete understanding of City expectations.

EVALUATION CRITERIA POINTS
Cost to the City.

This portion of the proposal will be evaluated based on reasonableness of the proposed costs. Costs will be evaluated on costs the City or other 35 comparable public agencies have paid for similar services, and in accordance with what is to be considered with the industry's standard and customarv costs for the Services.

Completeness of the proposal:
• Answer all questions and complete all forms as provided in this RFP. 15
• Submit in an organized fashion as required under Response to the Scope of Service.

Qualifications & Experience
• Firm Experience & Performance*
• Firm Personnel 25
• References
Quality of Goods and Support Facilities
• Equipment 20
• Support Facilities
Proposer's financial stability. 5
The attached questionnaire must be completed and returned with the proposal package in order for staff to evaluate the proposal accurately and fairly. Failure to submit this questionnaire in its entirety will disqualify your proposal.

Contractors failing to provide adequate information on any issue in a timely manner necessary to allow a comprehensive evaluation by the City will be considered unresponsive and their proposals may be subject to rejection at the City's sole discretion.

Please be assured that your response will be confidential and will not be shared with other contractors. For additional assurance the Contractor may stamp all Questionnaire pages "Confidential".
4 *The Contractor's performance with the City on either the current or previous contract service will be considered as part of the evaluation process. Please note, the history of performance deficiency will lower the ranking score for the Contractor.

13. Local Business. The City has adopted a local preference program for businesses located within the City of Laguna Niguel limits. The business must have fixed offices within the City's boundaries and must include a copy of a Business License that supports the local preference status. Five (5%) Percent of the Contractor's total ranking score will be added to the Contractors ranking score, if the local preference status is met.

14. City's Right to Negotiate. The City reserves the right to negotiate with the topranked Contractor on any aspect of the services and products (if applicable) at its sole discretion. In the event that information or pricing submitted by the Contractor is unclear to the City, the City may request additional information and/or pricing breakdowns from that Contractor. The Contractor must answer, in writing, such requests for additional information and/or clarification; these responses will become part of the vendor's proposal.

If the negotiation is unsuccessful with the top-ranked Contractor, the City may then go down the line of Contractors according to rank and negotiate with the next highest-ranking Contractor. Lower-ranking Bidders do not have a right to participate in negotiations conducted in such a manner.

15. Method of Award. The City reserves the right to reject any or all offers, to waive any discrepancy or technicality and to split or make the award in any manner determined by the City to be most advantageous to the City. The City recognizes that costs are only one of several criteria to be used in judging an offer and the City is not legally bound to accept the lowest offer.

If a proposal is accepted, the City will enter into a contractual agreement with the selected Contractor. If an agreement cannot be reached, negotiations with the second ranking Contractor shall commence.

16. Notification of Award. The selection committee will make a recommendation to the awarding authority. The acceptance of the proposal will be evidenced by written Notice of Award from the City's Public Works Department to the successful Contractor.

Contractors who submit a proposal in response to this RFP shall be notified by email regarding the firm who was awarded the contract.

17. Contract Requirement. The Contractor to whom award is made (Contractor) shall execute a written contract with the City within ten (10) calendar days after notice of the award has been sent by mail to it at the address given in its proposal.

The contract shall be made in the form adopted by the City and incorporated in these specifications.
5 18. Rights of the City of Laguna Niguel. The City reserves the right to accept or reject any or all proposals, waive any informalities or irregularities in the proposals, request additional information or revisions to the proposals, and to negotiate with any or all Contractors.

A The City of Laguna Niguel reserves the right to withdraw this RFP at any time without prior notice and the City of Laguna Niguel makes no representations that any contract will be awarded to any Contractor responding to this RFP.

B. The City of Laguna Niguel reserves the right to postpone the proposal opening for its own convenience.

C. The City of Laguna Niguel reserves the right to issue a new RFP for the work.

D. Proposals received by the City of Laguna Niguel are subject to public inspection under the California Public Records Act (Government Code Section 6250 et seq.), unless exempt and will be made available upon request after award.

E. Proposals submitted are not to be copyrighted.

F. The City of Laguna Niguel reserves the right to require confirmation of information furnished by any Contractor and/or request any Contractor to provide additional evidence of qualifications to successfully perform the work.

G. The City of Laguna Niguel reserves the right to hold discussions and/or negotiations with any individual or qualified firm, to interview or not, to request additional information or revised proposals or to request best and final offers (BAFO) if it is in the best interest of the City to do so. However, the City may make an award without conducting any interviews or negotiations; therefore, Contractors are encouraged to submit their best proposal at the outset.

19. Withdrawal of Proposals. Contractors may withdraw their proposal any time before the date and time when proposals are due, without prejudice, by submitting a written request for withdrawal to the City Public Works Director. Verbal withdrawal requests or withdrawal requests by telephone will not be accepted by the city.

20. Criminal Background Check. The contractor is required to provide security checks for all personnel assigned to work under this contract. The Contractor will be responsible for the costs associated with this process. Additional checks will be required for all new employees during the lifetime of the contract and all expenses shall be borne exclusively by the contractor. The City reserves the right to approve/refuse any prospective employees of the contractor as a result of the background check.

21. Submittal References. Each Contractor shall submit a list of references on the 6 form provided in the RFP package.

22. Disqualification. Factors such, but not limited to, any of the following may be considered just cause to disqualify a proposal without further consideration:

A. Evidence of collusion, directly or indirectly, among Contractor regarding to the amount, terms, or conditions of this proposal.

B. Any attempt to improperly influence any member of evaluation team.

C. Existence of any lawsuit, unresolved contractual claim or dispute between Proposer and the City.

D. Evidence of incorrect information submitted as part of the Proposal.

E. Evidence of Contractor's inability to successfully complete the responsibilities and obligation of the proposal.

F. Proposer's default under any previous agreement with the City, which results in termination of the Agreement.

23. City Request for Additional Information. The City reserves the right to request additional information to clarify the proposals.

24. Insurance Requirement. It is required that every Contractor/FirmNendor working for the City shall meet the minimum insurance requirements. The purpose of this submittal is to generally assess the adequacy of the Contractor's insurance coverage during proposal evaluation. Endorsements are not required until contract award.

A. The Contractors are required to complete the Insurance Acknowledgement form as part of the Proposal submittal.

B. Worker's Compensation Form
C. A sample of the Insurance Certificate is provided for reference.

D. The selected contractor will be required to register with myCOI (mycoitracking.com) and upload copies of its insurance documentation following award.

25. Pre-Contractual Expenses. The City of Laguna Niguel shall not, in any event, be liable for any pre-contractual expense incurred by the Contractor in the preparation of its proposal. Pre-contractual expenses are defined as expenses incurred by the Contractor in:

A. Preparing its proposal in response to this RFP
B. Submitting its proposal to the City of Laguna Niguel C. Any other expenses incurred by Contractor prior to date of award

26. Joint Offers. Where two or more Contractors desire to submit a single proposal in response to this RFP, they shall do so on a prime-sub-Contractor basis rather than as a joint venture. The City of Laguna Niguel intends to contract with a single firm and not with multiple firms doing business as a joint venture. 7 27. Non-Conforming Proposal. A proposal shall be prepared and submitted in accordance with the provisions of these RFP instructions and specifications. Any alteration, omission, addition, variance, or limitation of, from or to a proposal may be sufficient grounds for non-acceptance of the proposal, at the sole discretion of the City.

28. Public Records. Proposers are hereby informed that all submitted proposals shall become the property of the City upon receipt. Submitted proposals shall be subject to disclosure pursuant to the California Public Records Act. Therefore, confidentiality notices included in proposals such as notices stating that a proposal is confidential and may not disclosed, or that the proposal contains trade secrets or confidential, proprietary information, shall have no force or effect and shall be disregarded. However, following submission of proposals, no submitted proposal shall be publicly disclosed until: (i) a recommendation to award a contract to a specific proposer is made to the City Council; (ii) all proposals are rejected; or (iii) the procurement process is terminated.

END OF INSTRUCTIONS TO PROPOSERS
8 EXHIBIT A - SCOPE OF SERVICES

INTRODUCTION
The Contractor shall provide janitorial workers to fulfill the clauses of the contract. The general responsibilities of the janitorial worker shall be vacuuming, mopping, sweeping, cleaning and disinfecting City Council Chambers, Police Services, Multi-purpose rooms, community room, office spaces, conferences room, classrooms, kitchen/catering rooms, staff lounge/kitchen, library, computer room, balcony/deck area, restrooms and locker rooms, janitorial closets, all other spaces within the building, and exterior spaces, restocking paper products, trash and debris pick-up and cleaning services to the carpet, vinyl, tiles, and concrete/pavers surfaces.

The City will be providing the following janitorial supplies: toilet paper, paper towels, toilet seat covers, hand soap, body soap (Crown Valley Community Center), urinal mat and screen, odorizes, and trash liners.

The Contractor shall furnish all labor, material, equipment and other services necessary for the complete janitorial and day porter cleaning at the facilities. All equipment and materials shall be used per manufacturer's directions for each application. The contractor is responsible for the cleaning supplies for cleanliness and sanitation of the building.

All work performed by the Contractor shall be professional, utilizing industry best practices and state-of-art methods and equipment considered to be acceptable under existing janitorial care standards. The actual work to be performed, contract requirements and compensation procedures are defined in the following divisions of these documents.

The Contractor shall be responsible for any damages and is required to repair or replace such damages.

QUALIFICATION
Contractor shall provide a detailed Scope of Services demonstrating the Contractor's understanding of the City of Laguna Niguel's needs and requirements. The following minimum qualifications are desired:
• Minimum of ten (5) full years of experiences similar work • Work experience with Cities, Counties, local government agencies • Contract services amount greater than $100,000 annually Regular janitorial services to be provided on:
• Daily: Monday through Friday (5 days per week)
• Every other day: Monday, Wednesday and Friday (3 days per week) • Weekly: Once a week (1 day per week)
• Monthly: Twelve times a year (1 day per month)
• Quarterly: Four (4) times per year
• Semi-Annually: Two (2) times a year
9 • Annually: One (1) time a year
Rentals/Special Events Janitorial Service
Performed after rentals/special events on weekends
Essential Cleaning and Sanitation as Needed Services
Provide deeper cleaning & disinfecting for target high traffic zones and frequent touch surfaces to reduce the spread of germs:
• Intensive Touch Point Cleaning
• Virucide Fogging for Interiors
• Disinfectant Steam Cleaning
• High Temperature Pressure Washing
• Garbage Area Cleanup
• Access Points (elevators, doors, service counters)
• Critical & Essential Depts.
• Public Restrooms
• Employee Cubicles
• Stanchions (public queue areas)

CITY HOLIDA VS
The Contractor shall observe all legal City holidays, yearly and no deduction in payment for services not provided on such legal holidays shall be made:
• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day
• Thanksgiving Day After
• Christmas Eve Day
• Christmas Day
• Day After Christmas
• New Year's Eve Day

MATERIALS
All materials and supplies shall be "Green" by industry standards. All materials and supplies shall have a minimum of one and /or a combination of certifications or recognitions from industry groups. Examples such as U.S. Green Building Council (USGBC), Green Seal Certified, Green Guard Certified, EPA Design for the Environment (DFE) Approval, EPA Comprehensive Procurement Guidelines (CPG).

All materials and supplies shall be new, high quality, free of defects, and designed for the 10 intended use and shall be subject to the Facilities Maintenance Superintendent's approval.

Required materials and supplies shall include, but not be limited to, chemicals and paper products for cleaning/scrubbing floors, floor wax strippers, metal polishes, dusting/polishing furniture, sanitizing/disinfecting restroom fixtures, and window cleaner.

EQUIPMENT, TOOLS AND SUPPLIES
The Contractor shall furnish all the proper vehicles, equipment, and tools required to perform the work as described herein. All vehicles, equipment and tools shall be kept in good repair and conform to all state and local laws. Any equipment deemed by the City to be unsafe, in disrepair, or unsatisfactory shall be repaired or replaced immediately.

No equipment may be stored or worked on within any of the areas covered under this work without explicit written approval by the City.

Equipment - Janitorial carts*, ladders, wet and dry vacuum cleaners, carpet extractor, floor washers, and buffer/polishers and pads.

Tools - Brooms, mops, mop presses, sweeping tools, buckets, sponges, squeegees, and vacuum attachments.

Supplies - Floor, glass, carpet and tile cleaners; floor, tile, furniture and metal waxes/polishes; disinfectants.
*Janitorial cart(s)- May include the following items

1. Vacuum cleaner(s) - Wet and dry - Shall be CRI Green Label certified

2. Carpet cleaner(s) - Shall have CRI Seal of Approval

3. Floor washer/buffer/polisher/pads

4. Mop(s) and wringer(s)

5. Broom(s) and dustpan(s)

6. Sponges, squeegees, microfiber rags and buckets

7. Safety Equipment- ladder(s), step stool(s), wet floor sign(s), chemical spill kit(s).

8. Personal Protection Equipment- respirator(s), eye protection (safety glasses/goggles), chemical resistant gloves, hearing protection.

The Contractor's equipment, tools and supplies may be stored in the custodial closet at the discretion of the City. However, if the Contractor is given access to any storage areas, the Contractor shall assume responsibility for any theft and any damage occurring within the storage rooms due to the Contractor's negligence. The Contractor shall follow City direction as to where and how any on-site storage will be allowed, if any.

PROTECTION AND RESTORATION
All damage incurred to existing facilities by the Contractor's operations shall be repaired or replaced at Contractor's expense. All repairs shall be completed within the following time limits:
11 1. All minor damage to facilities, carpet, tile, toilets, sinks, plumbing fixtures, counter/desktops, shall be repaired or replaced within 24 hours.

2. All major damage to facilities, carpet, tile, concrete, toilets, sinks, plumbing fixtures, counter/desktops, shall be repaired or replaced within five (5) working days.

3. All repairs, be it minor or major, the City will appoint the said Contractor for any and all repairs required due to work performed by janitorial contractor.

COOPERATION/COLLATERAL WORK
The Contractor shall recognize that other activities and operations will be conducted by City forces and other Contractors. These activities will include, but are not limited to remodeling/reconstruction, landscape refurbishment, programs, classes, special events, and sporting events. The Contractor may be required to modify, curtail or aid in certain operations and shall promptly comply with any request by the Facilities Maintenance Superintendent to cooperate. It is possible that extent of these requests may cause additional expense to the Contractor. Payment for any additional expense will invoice under "As Needed SeNices."

PERFORMANCE STANDARDS
Expectation: The contractor shall render the City facilities clean, defined as" free of dirt, pure, spotless, sanitary, sterile, and uncontaminated". This includes timely removal of trash, dirt, dust, cobwebs, and other waste.

Cleaning shall not start earlier than thirty (30) minutes after the end of normal business hours. These times are subject to change under the direction of the Building Facilities Superintendent or his/her designee.

The Contractor shall provide City a monthly schedule showing the estimated number of labor-hours, date to be accomplished, and task to be performed, to accomplish the contract requirements.

In the event an evening meeting is being conducted in a facility, the Contractor shall be responsible for proper cleaning of the used area. All cleaning shall be completed before the start of next normal business day.

Changes or variations in scheduling may be necessary by City special events and the Contractor shall adapt any or all schedules to the City's requests with no penalty or charge to the City for seNices not provided. A minimum of 48-hour notice will be provided in such cases by the City.

Frequency: The work schedule for completing daily seNices requirements is outlined in under each facility. The task and frequency schedule indicate the minimum acceptable cleaning frequencies. The contractor shall in no way interfere with the normal work of 12 City employees.

The contract specifications define the minimum level of service and frequency deemed acceptable. It is intended that the Contractor will schedule his/her operations to meet or exceed these requirements. It is further intended that the Contractor shall put forth a level of effort to provide a thorough cleaning of the facilities, not merely a surface cleaning.

Some examples include, but are not limited to floors shall be waxed and buffed for a gloss shine, carpeted floors shall be completely and thoroughly vacuumed, windows shall be cleaned to where all film, smudges, and streaks are removed, and the restroom facilities cleaned and polished to approach the sanitary levels of a hospital.

It is the objective of the City to obtain full cleaning performance in accordance with the terms of the specifications and at the quality standards of work set forth in this contract.

To this end, the City is contracting for the complete performance of each cleaning job as specified in this contract. Therefore, deductions (Liquidated Damages) for tasks not completed or not satisfactorily completed shall be made in accordance with the schedule detailed herein.

The City shall contact the Contractor by telephone or email to notify them of performance issues. The City shall also notify the Contractor of written complaint(s) received from building occupants.

The City's Building and Facilities Superintendent or designee shall maintain a file of incoming complaints whether they be written, oral, or by telephone. This file shall contain the date, time, building, name of the person making the complaint, phone number and time the Contractor was notified, or a copy of the notification letter.

Major problems require immediate attention and shall be responded to and corrected within two (2) hours. Examples of major problems include, but are NOT limited to: toilets not cleaned, not stocking sufficient paper products in large areas, offices not cleaned, or trash not removed, etc. The City's Building and Facilities Superintendent or designee shall have authority to classify a complaint as major or minor.

Minor problems require correction during the next day's normal clean up, however a continuing record of minor complaints shall result in a deduction. Examples of minor problems include, but are not limited to a trash can not emptied, a small area not vacuumed, toilet paper in one stall out, etc.

Failure by the Contractor to respond to specific complaints as stated above, as well as preventing continuing occurrences of such complaints, may result in deductions of invoiced payments or termination of this contract agreement.

Proof of performance and adherence to specifications shall be upon the Contractor.

Support such as test results, technical data, or other pertinent information shall be supplied by the Contractor at no cost to the City. The City shall be the sole judge as to the adequacy of supporting documentation.
13 Failure to clean an entire building or site shall result in a separate deduction for nonperformance. In the event the contractor doesn't complete all of the required nightly, weekly or monthly services as scheduled and outlined in the specifications, the Contractor will be required to make corrections of all discrepancies at a mutually agreed upon schedule.

After three (3) occurrences of nonperformance within a 12-month period, the City, at its discretion, may begin default proceedings. The Contractor, to handle an instance of nonperformance, shall send personnel to the missed site within two hours of notification of an event of nonperformance for immediate servicing of that location. However, this shall not relieve the Contractor of being charged the deductions or this counting towards the three occurrences. If the Contractor does not respond in two hours, the City's Building and Facilities Superintendent may exercise the City's right to terminate for default.

Failure of the Contractor to appear on any scheduled workday without the advance approval of the Building and Facilities Superintendent, or his designee, shall result in the deduction of the total daily cost for that location.

Contractor billing shall be done on a timely basis. The successful proposer shall submit monthly invoices for work completed in the previous month.

Deficient Performance
The Contractor shall be notified both verbally and in writing, each time its performance is unsatisfactory and corrective action is necessary.

The Contractor shall complete corrective action within the following time frames subsequent to verbal notification:

City reserves the right to DEDUCT from the payments due or to become due to the Contractor for deficient performance. The amount of such deductions will be based on the value and extent of the unsatisfactory work. A copy of the City inspection record for the facility, with associated deduction calculation will be furnished to the Contractor prior to a deduction being made. All work determined by the Building Facilities Superintendent or his/her designee to be defective or deficient in any of the requirements shall be remedied by the Contractor at Contractor's expense and in a manner acceptable to the City of Laguna Niguel.

JANITORIAL SUPPLIES
As part of this proposal, janitorial supplies will be provided by the Contractor on an as needed basis.

CARPET CLEANERS
• The Contractor shall utilize the following "Green" carpet cleaners:
• Spot Cleaner - #060143 Fiberpro Spot Bet, certified or equal, available through Clean Source, 800-247-7826.
14 FLOOR CLEANERS
The Contractor shall utilize the following "Green" floor cleaners:
• Damp Mop Floor Cleaner - No rinse floor cleaner, #30161 Damp Mop Floor Cleaner, certified or equal, available through Clean Source, 800-247-7826. • All-Purpose Floor Cleaner - #160035 Clean by Peroxy, certified or equal, available through Clean Source, 800-247-7826.
• Disinfectant Cleaner - #1062-04 DMQ Disinfectant Cleaner, certified or equal, available through Clean Source, 800-247-7826.
• Floor Stripper - #140135 Green Earth Floor Stripper, certified or equal, available through Clean Source, 800-247-7826.
• Luxury Vinyl Tile - Shine Ease Floor Finish II, Neutral Floor Cleaner, and HeavyDuty Floor Finish Stripper. For other vinyl flooring, contractor shall use an approved vinyl floor care product appropriate for use and functions held at the Center.
• Ceramic Tile - A Custom Building Products@, Tile and Grout Cleaner or equal.

Must be non-acidic and non-abrasive.
• Wood Floor - Wood Cleaner shall be used exclusively for wood flooring (maple wood) to clean, remove residual markings and to obtain a polish finish.

Note: All products that are used as an equal shall be submitted to the Contract Building Facilities Superintendent for approval prior to use.

GENERAL SUPPLIES/HOUSEKEEPING
The Contractor shall utilize the following "Green" supplies. • Stainless Steel Cleaner/Polish - #05123 Soy green Stainless-Steel Cleaner & Polish, certified or equal. Available through Clean Source, 800-247-7826. • Glass and Surface Cleaner - #070459 Green Works Natural Glass & Surface Cleaner, certified or equal. Available through Clean Source, 800-247-7826. • Furniture Polish - #350126 Betco Lemon Oil Furniture Polish, certified or equal.

Available through Clean Source, 800-247-7826.

The Contractor shall receive a deficient deduction per occurrence that any cleaning product is not used and/or approved in writing by the Building Facilities Superintendent prior to use.

RESTROOM CLEANERS/SUPPLIES
• The Contractor shall utilize the following "Green" restroom cleaners:
• Disinfectant Cleaner - One-step acid disinfectant cleaner, #7108 Sparcling Bathroom Disinfectant Cleaner, certified or equal. Available through Clean Source, 800-247-7826.
• Bathroom Cleaner/Deodorizer - Non-acid bathroom cleaner/deodorizer, #020120 NABC Bathroom Cleaner/Deodorizer, certified or equal. Available through Clean 15 Source, 800-247-7826.
• Porcelain/Tile/Chrome Cleaner - #025225 Clean source Clean & Bright Cleaner, certified or equal, available through Clean Source, 800-247-7826. • Drain Maintainer/Restroom Odor Control - #070120 Push Liquid Bacteria, certified or equal, available through Clean Source, 800-247-7826. • Drain Cleaner: A Liquid Drano@ organic drain cleaner. (For use on floor drains only.) Note: Do not use acid base cleaners.

SPECIAL PROVISIONS - CLEANING CARE

CARPET CARE - VACUUMING
All vacuums utilized within the Scope of Work shall be Carpet and Rug Institute (CRI) approved. Contractor shall verify that all vacuums are CRI Green Label approved.

Vacuuming is of primary importance in the day-to-day upkeep of the carpet and the facility.

Research has shown that 90% of the soil tracked into a building is dry, and the other 10% is oily. It is the dry soil which vacuuming is intended to control. Walking on soiled carpet permits the soil particles too work their way down into the pile where they are more difficult to remove. Frequent vacuuming removes particulate soil from the surface before this happens.

Walking on soiled carpet permits the soil particles to work their way down into the pile where they are more difficult to remove. Frequent vacuuming removes particulate soil from the surface before this happens.

VACUUM CLEANER REQUIREMNTS
For carpets that are glued directly to the floor without a cushion, a vacuum with a rotating brush, rather than a beater bar shall be used. Beater bars can damage the pile of directglued carpet if the machine height adjustment is set too low. This can also damage the vacuum.

Vacuums with beater bars should be used for carpet installed over pad, or with attached cushions such as the enhancer. The beater bar vibrates the carpet/pad assembly and loosens soil for the vacuum to pick up. These vacuums are also recommended for double stick installations where the carpet is glued to a pad.

Vacuuming heights shall be adjusted according to the type of carpet. Vacuums should have dual motors, one to drive the beater/brush bar, and one to drive the vacuum fan.

This helps ensure the vacuum does not become inefficient as the beater bare becomes slowed by tangled debris or as the bag fills.

Top loading bags are preferred over bottom loading bags. This helps ensure the vacuum does not lose effectiveness as the bag fills. Replaceable paper bags or cloth bags do a better job of trapping extremely small particles than cloth bags, which often allow these particles to pass through the bag and back into the air. CRI Green Label approved bags shall be utilized.
16 Bags should be checked frequently and replaced when 1/2 to 2/3 full. Check the belt when changing bags.

HEPA Filter - All vacuums utilized in the Scope of Work shall have High Efficiency Particulate Arresting (HEPA) filters.

1. "All" visible dirt, soil, staples, paperclips, hole punch chads, etc. shall be vacuumed and removed from the site prior to the completion of that day's vacuuming operations or the end of the day, whichever occurs first.

2. "All" visible paper and other debris shall be removed and disposed of off-site prior to vacuuming.

3. "All" portable obstructions such as end tables, trash containers and chairs shall be moved in order to vacuum all portions of carpet.

4. "All" corridors, walkways, roadways, trails or other areas dirtied by vacuuming operations shall be cleaned and all debris disposed of off-site prior to the completion of that day's vacuuming operations or the end of the day, whichever occurs first.

The Contractor shall receive a $250 deduction per day per instance for any vacuuming missed and not completed within eight (8) hours.

CLEANING
All extraction units utilized in the Scope of Work shall be Carpet and Rug Institute (CRI) Green Label approved.

All carpets covered under the contract shall be cleaned using the hot water extraction system, which research indicates provides the best capability for cleaning. This system is commonly referred to as "steam cleaning" although no steam is actually generated.

The process consists of spraying a solution of water and chemical detergent into the pile and recovering the water and soil with a powerful vacuum into a holding tank. This can be done from a truck mounted unit outside the facility with only the hose and wand brought inside, or where a truck mounted unit cannot reach, by a portable, self-contained system brought into the facility

SPOT AND SPILL REMOVAL
General Instructions

1. Remove as much of food spills as possible by scraping gently with a spoon or dull knife.

2. Absorb wet spills as quickly as possible by blotting with white paper or cloth towels repeatedly. Several layers weighted down with a heavy object will help accomplish this.
17 3. Always blot, never scrub or rub abrasively, as fuzzy area may result. When blotting, work from the outer edge in toward the center of the spot to avoid spreading the spill and enlarging the problem.

4. Always follow up with water to remove detergent residue that may become sticky and cause rapid re-soiling.

5. Draw out any remaining moisture by placing several layers of white towels over the spot and weigh them down with a heavy object that will not transfer color such as a plastic jug of water.

6. Removal Procedures

7. Water soluble stains - Absorb as much as possible with white towels. Blot the stained area with white towels dampened with cool water until there is no more transfer of the stain onto the towels. If any of the stain remains, use a detergent solution of ½ teaspoon (no more) of a clear, non-bleach liquid dishwashing detergent to a quart of water in a clean spray bottle. Spray lightly onto the spot and blot repeatedly with white towels working from the outer edge in toward the center of the spot to avid spreading. Rinse thoroughly by spraying with clean water, and then blot or extract. Do not use too much detergent because the residue will contribute to rapid re-soiling.

Alcoholic Beverages
Beer
Berries
Butter
Cola Drinks
Decier Salt
Excrement
Food Dyes
Food Grease
Ink -Washable
Milk
Mustard
Paint - Latex, Wet
Tea
Toner, Copier
Wet Blood

8. As above, but before using detergent, apply a white vinegar solution (one-part white vinegar to one-part water) to a white towel and blot onto spot. • Urine
• Vomit

9. Before using detergent, apply a household ammonia solution (one tablespoon of ammonia to one cup water) to a white towel and blot onto spot.

10. Grease - Blot as much as possible with white towels. Apply a volatile solvent such as trichloroethane to paper towels or spotting cloth and repeat blotting. Do not pour or spray directly on the carpet pile as damage to the backing or adhesive underneath may result; use towels to transport the solvent to the carpet. Repeat as much as necessary. Protective gloves should be worn as the solvent will quickly remove oils from the skin and may result in irritation. Provide adequate ventilation! Do not use flammable solvents! Rinse thoroughly by spraying with 18 clean water, and then blot or extract.
• Asphalt
• Auto Grease
• Cosmetics
• Crayon
• Furniture Polish
• Ink - Ballpoint
• Lipstick
• Paint - Latex, Dry
• Paint-Oil
11 . Chewing gum and Candle Wax - Freeze stains with ice or commercially available product in aerosol can. Shatter with a blunt object and vacuum before the chips soften. Follow up with solvent.

12. Medical Stains (ex. Betadine) - Use commercial preparations available for removal.

A 5% sodium thiosulphate solution (from a photography store) may be used. For stains that are more than a few hours old, this solution should be heated. For further assistance, consult a professional cleaner.

13. Rust - Remove in most cases with a 10% solution of oxalic acid. Stubborn cases require 5% hydrofluoric acid which is difficult to obtain and dangerous to use. Both should be used only by a trained professional.
*PRO - Consult Professional Cleaner
All walkways, roadways, trails or other areas dirtied by edging operations shall be cleaned and all debris disposed of off-site prior to the completion of that day's operations or the end of the day, whichever occurs first.

FLOOR CARE - VACUUMING/SWEEPING
Vacuuming is of primary importance in the day-to-day upkeep of the tile and the facility.

Research has shown that 90% of the soil tracked into a building is dry, and the other 10% is oily. It is the dry soil which vacuuming is intended to control. Walking on soiled tile permits the soil particles too work their way down into the pours of the tile and grout where they are more difficult to remove. Frequent vacuuming removes particulate soil from the surface before this happens.

The Contractor shall receive a $250 deficient deduction per day per occurrence for incomplete vacuuming/sweeping.

LUXURY VINYL TILE
The following floor supplies should be on hand before beginning the job:
• Clean dust mops
• Mop heads and handles (soak new mops 24 hrs.)
19 • Buckets with wringers
• Blue/green stripping pads or equivalent natural fiber brushes • Side-to-side slow speed buffers, generally 375 RPM or slower • Automatic floor scrubbing machine (with full charge)
• Foot traffic safety "Caution: Slippery When Wet" signs Note: The number of pieces of equipment required depends on the size of the job and the personnel required to complete the maintenance within the time allotted.

Stripping Procedure
Note: While stripping/cleaning/sweeping/mopping ballroom floor, precaution must be taken to protect stage curtains. The Building Facilities Superintendent will train Contractor on how to move the curtains properly to different positions to do the cleaning process of ballroom floor. Any damage to the curtains is the responsibility of the Contractor.
• Dust mop the entire floor area and remove gum, tar, glue, etc. from the floor. • Protect/tape all floor plates/electrical/plates/outlets from chemicals. • Mix one-part Heavy Duty Floor Finish Stripper to four parts hot water. Follow stripping instructions on the label.
• Dip the mop in stripping solution, let the excess solution drain off and apply stripper liberally to a section of the floor. Let the stripper set on the floor 5 minutes before scrubbing. Do not flood the floor.
• With a blue or green pad or equivalent natural fiber brushes, pass over each tile section at least twice. Do not rush this procedure. It is crucial. If necessary, apply more solution to keep the floor wet so that it is wet at all times during the stripping procedure. Do not dry strip for any reason.
• After stripping a section, pick up the stripping solution immediately with an automatic scrubber or clean mop and clear water.
• If using a scrubber, pick up any stripper left behind with cool water and a clean mop.

Additional rinsing is usually not necessary.
• Move the stripping operation to the next area of the floor and repeat the procedure • Note: To prevent non-adherence of Shine-Ease Floor Finish 11, it is very important to remove the old finish completely.

Applying a Protective Layer of Finish
Note: Never use the same equipment for applying finish as you have used for removing it. Even small traces of stripper will prevent the new finish from adhering properly. • Wash with solution of Neutral Floor Cleaner, properly diluted. This will remove any soil that may be present and assure proper performance of the finish. 20 • Rinse the floor with clear water and allow to dry. • The clean surface is ready for the application of at least three coats of Shine-Ease Finish II. More coats will provide a deeper shine and will provide additional protection for heavy traffic areas.
• Consult and follow the application instructions on the label of the floor finish. • Pour Shine-Ease Floor Finish II into clean mop buckets. • Use new, properly prepared, clean mops for applying floor finish. • Dip the mop into the floor finish. Place the mop in the wringer and tap lightly. The mop should be full but not dripping.
• Apply three coats of finish to the floor. Under normal conditions, allow a minimum of 45 minutes of drying time between coats. One or two additional thin coats of finish should be applied before opening the building for use.

Note: Never apply floor finish over a dirty surface. The dirt will be trapped under the new coating. If the floor has been exposed to traffic it should be mopped clean.

Be sure no floor cleaner film is left on the floor before applying finish. Floor finish over a floor cleaner film reduces the water resistance of the film and may leave a spotted floor.

Do not force-dry the floor finish since this may lead to powdering of the finish.

Buffing
Buffing will help add luster to the finish, dislodge dirt and blend touch-up spots with the original finish. Thoroughly train operator of buffing machines in the machines proper use.

If the buffing machine is improperly used, these machines can damage luxury vinyl tile floors.
• Utilize a side-to-side slow speed buffer, generally 375 rpm or slower. Automatic floor scrubbing machine (with full charge).
• Utilize 3M White Pad or equivalent.
• After buffing, sweep, vacuum or damp mop to pick up the burnishing dust. • Clean baseboards and wall areas near floors.
• Remove any/all tape and remaining residue protecting floor plates and outlets.

CERAMIC TILE CLEANING
The Contractor shall follow all manufacturers' directions on product label. In general, spray/wipe product onto surface to be cleaned. Allow to stand for a few minutes, scrub with stiff bristled brush, non-scratching pad or sponge. Rinse off completely with clean water. Polish dry with soft cloth for brighter shine. If some stain remains, repeat process 21 and allow cleaner to stand on surface longer. For best results, use cleaner on a regular basis.

Note: The Contractor shall use products that are non-acidic and non-abrasive to surface of ceramic tile.

WOOD FLOOR
Contractor shall use Wood Cleaner@ exclusively for wood flooring (maple wood) to clean, remove residual markings and to obtain a polish finish. • Sweep or vacuum wood stage floor.
• Spot clean by spraying Wood Cleaner directly on a clean sponge or dry towel and wipe the surface clean.
• Clean the entire wood floor by spraying Wood Cleaner on a clean sponge mop and damp wipe the surface.
• Wood floor shall be lightly buffed, with an approved pad, in order to remove any scuffs, marks, etc. , and to bring shine to the floor.

HORIZONTAL AND VERTICAL BLINDS
The Contractor shall utilize a mobile/on-site ultrasound cleaning system. This cleaning system shall utilize a self-contained, non-detergent, deionized water ultrasound system.

The Contractor shall not utilize hand/manual systems, high pressure water systems to clean all blinds. The Contractor may clean blinds during business hours to better accommodate cleaning process.
22 FLOOR CARE TROUBLESHOOTING
Use this guide as an aid to solve the most common commercial floor care problems.

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Poor Gloss
Insufficient coats applied or re-coating performed infrequently.

Scrub, rinse and apply additional coats.

Thin coats of finish.

Apply in medium to full coats; avoid wrung-out mops.

Wrong scrubbing or buffing pads or brushes used.

Use red or green pads for routine scrubbing; blue or green pads for deep scrubbing; approved pads or brushes for buffing. On uneven floors, an appropriate brush is recommended.

Excessive amount of sand or grit on floor.

Use approved walk-in mats, dust mop frequently and remove grit outside doors.

Floor not properly rinsed before re-coating.

Strip, rinse well and apply new finish.

Excessive alkali moisture from sub-floor penetrating through tile joints and disrupting finish and performance.

Seek solution to excessive moisture originating in concrete sub-floor.

Scuffing and Scratching of Finish
Wrong scrubbing or buffing pads or brushes used.

Use recommended pad or brush for each procedure
Excessive dirt and grit on floor.

Use approved mats and dust mop frequently. Vacuum for grit as needed.

Floor finish film is too thick for re-coating.

Deep scrub with a blue or green pad, rinse and dry before re-coating Not scrubbing or buffing often enough.

Separate main from secondary traffic areas and schedule appropriate maintenance as needed.
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Excessive Black Marking
Little or no protective floor finish or poor-quality finish Use recommended finishing procedures with quality product.

Finish being removed by use of harsh cleaners or too abrasive pads or brushes.

Use only recommended cleaners and pads or brushes.

Streaks in Floor Finish
Re-coating too soon before prior coat has dried properly.

Strip, rinse and reapply. With most finishes, allow at least 15 minutes after finish is dry to touch before re-coating. Do not re-coat if mop drags.

Too much or too little floor finish applied in one coat.

Thorough training of maintenance crew in proper maintenance methods.

Incompatibility between new floor finish and one previously applied to tile (acrylic type finish over wax type polish).

Strip thoroughly, rinse and reapply finish.

Dirty mop or equipment used.

Be sure equipment is clean before applying finish.

Floor finish frozen or stored in extreme heat.

Replace damaged product, strip, rinse and reapply finish.

Contaminated finish put back in container.

Do not pour leftover finish back into container for future use. Dispose of it.

Valley Print on Embossed Tiles Fading
Use of high pH (highly alkaline) stripper or cleaner.

Use neutral pH floor cleaner in concentrations recommended by manufacturer.
24 Powdering and Poor Adhesion of Floor Finish
Cause: Incompatibility between new floor finish and one previously applied to tile (acrylic type finish over wax type polish).

Solution: Strip thoroughly, rinse and reapply finish.

Cause: Applying coats too thinly.

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Apply in medium to full coats. (Avoid wrung-out mops.)
Wrong buffing pads or brushes used (too aggressive).

Use recommended pads or brushes.

Burnishing a finish designed for low-speed buffing or spray buffing.

Match the finish to the maintenance procedure.

Floor not thoroughly cleaned or rinsed before finishing.

Before applying finish, floor must be thoroughly cleaned and rinsed.

Surface force-dried too quickly.

Remove high volume air handler and rely on the heat/ac system.

Mismatched buffing speed and floor finish
Complete review of maintenance procedures.

Furniture Sticking
Furniture replaced too soon after polishing or left in place during polish application.

Remove furniture from area being polished and replace only after polish is thoroughly dry. To release stuck furniture, hit the legs firmly near the floor in a horizontal movement. Protect legs to prevent marring. Do not lift furniture straight up before loosening.
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Floors Seem Slippery
Silicone based furniture polishes, glass cleaner or similar liquids getting on floor due to over spray or accidental spills.

Mask off areas subject to over spray or accidental spills with rags or paper to reduce chance of sprays coming in contact with floor.

Thoroughly remove over spray or spills with appropriate cleaner solution. Apply medium coat of finish over affected area.

Ice melting compounds on floor.

Clean contaminated area with clean water to remove. These areas normally are found near the entrance. Do not use detergents or vinegar when spot cleaning. 1) Control use of ice melting chemicals. 2) Use approved mats and runners. 3) Dust mop thoroughly. 4)Clean mats and runners occasionally with a weUdry vac or wet extraction cleaner using plain water.

Dirt and grit on floor
Use only approved mats and runners. Dust mop thoroughly.

High speed buffing a floor with no finish applied.

Maintain floor finish on floor.

Improperly treated dust mops being used. Usually oil treated.

Use mops treated with materials compatible with floor finish.

Improper detergent solution. Little or none wiJI not permit removal of foreign substances.

Always use recommended dilutions of cleaners in accordance with instructions on product label.

Use of acids (vinegar) in cleaning water. Acids will destroy the cleaning ability of the detergents.

Always measure the detergent and use recommended dilutions only.

Do not add vinegar or cleaning solutions.

Powdery residue left on floor after buffing or other maintenance operation.

Dust mop floor after buffing.
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Discolored Floor Finish
Finish applied with new cotton mops before soaking and cleaning them.

Soak and clean new mops thoroughly, use rayon mops to apply finish.

Incorrect concentration of cleaner.

Follow recommended dilution ratios.

Dirt coated into floor finish.

Strip, rinse and reapply finish. Deep scrub finish properly before re-coating.

Outside dirt, sand and grit.

Use approved mats and runners.

Ineffective daily cleaning.

Damp mopping may not be sufficient. Use auto-scrubber daily with proper cleaner and pads.
27 CONTRACT TERM

INITIAL YEARS OF SERVICE
This contract shall be for a period of three (3) years* from the date of the award, subject to renewal by two (2) additional one-year periods. Based upon recommendation by the City that the Contractor has fully complied with the contract requirements and that it is in the interest of the City to continue the contract, a request will be submitted to the City Manager for contract extension. The total term of the contract shall not exceed five (5) years.
* Depending upon when the contract will be awarded, this may be different.

COST ADJUSTMENT
The Contractor may apply for a cost adjustment after the three-year term. For the rate adjustment to be considered by the City, the Contractor shall be in full compliance with all of the performance standards as established by this Contract.

Any and all requests for price adjustments for follow-on contract renewal periods shall be provided no later than ninety (90) days prior to the end of the contract period. Any such proposed price adjustments shall not exceed The Bureau of Labor Statistics Consumer Price Index (CPI) data for Los Angles-Riverside-Orange County, CA. All Items not seasonally adjusted, "annualized change comparing the original proposal month and the same month in the subsequent year. (This information may be found on the U.S.

Department of Labor's website at www.bls.gov.)
The Contractor will be notified of the City's intention to extend the contract at least 30 calendar days prior to the expiration date of the contract.

NINETY CALENDAR DAYS EXTENSION OPTION
Notwithstanding the foregoing, The City reserves the right in its sole discretion to extend the service agreement for a maximum of three (3) calendar months (ninety calendar days) beyond last (fifth year) term.

SUSPENSION
For reasons to include but not limited to renovation/refurbishment or extreme damage, it may not be possible to continue work on areas originally included in the contract work. In these cases, the work in these areas may be suspended until such time as the area is again in such condition that janitorial maintenance operations may be resumed. Costs to be deducted from normal payments will be computed in the same manner as additions.

REDUCTION
This contract may be reduced in scope and quantity by the City without liability for damages; when funding reductions are enacted by law, or action of the public, Federal or 28 State authorities. At such time that a reduction occurs, the scope of work and areas under contract will be revised and reduced commensurate with the funding. Adjustment of the contract specifications and corresponding contract prices will be negotiated in accordance with available funding.

CHANGES TO CONTRACT
Changes in the areas to be maintained may be made as the City accepts new areas and/or relinquishes currently maintained areas. Any and all such changes shall only be made upon written notification in the form of a change order which shall clearly state the effective date of the change. Due to acceptance time frame difficulties, it will not always be possible to have the actual change order to the Contractor on the effective date.

In lieu of the actual change order, the Request for Proposal with the contract unit prices and the effective date, signed by the Director, may be substituted. This shall apply only to those cases where the unit prices are established in the contract or where the Contractor has submitted an acceptable quotation to the City.

CHANGES IN CONTRACT SPECIFICATIONS
Changes in contract specifications with no corresponding changes in compensation.

Changes in this category shall be changes for clarity or of a minor nature with no impact on contract costs. In all cases these changes must be accepted by the Contractor and the City. Changes in contract specifications with a corresponding change in compensation.

Changes in this category shall be changes where a change in the Scope of Work is necessary. Changes in this category would include, but not be limited to, additions, deletions, new work, and special requirements for a particular area of work. In all cases, these changes must be mutually acceptable to both the Contractor and the City.

Implementing these changes:

1. The proposed change shall be prepared by the City, with assistance by the Contractor, if appropriate.

2. The City shall submit the change to the Contractor in the form of a Request for Proposal.

3. The Contractor shall review the request and prepare a proposal, which shall be returned to the City.

4. If the proposal is acceptable to the City, the change will be implemented.

5. If the quotation is unacceptable, the City and the Contractor shall attempt to negotiate a solution which will be implemented.

6. If no solution is reached, the City may either drop the request or seek other means of accomplishment.
29 BARRIERS
The Contractor shall provide all labor, materials and equipment to install barriers advising the public of hazards due to cleaning. Upon completion of the work, the Contractor shall promptly remove all signs and warning devices.

When performing work under this agreement, should the Contractor appear to be neglectful or negligent in furnishing warning and protective measures, the City may direct attention to the existence of a hazard. The necessary warning and protective devices/equipment ensures shall be furnished and installed by the Contractor, at the Contractor's expense

EQUIPMENT, MATERIALS AND VEHICLES

VECHILE
Vehicles shall be in conformance with the latest South Coast Air Quality Management District requirements for low emission/alternative fuel use. Upon approval of any new regulations, the Contractor shall be prepared to meet the requirements of the new rule.

All vehicles utilized by employees in the performance of the work shall be owned, registered and insured by the Contractor. Employees of the Contractor shall not drive personal vehicles to any sites to perform work under the contract.

VEHICLES LOGO
Contractor shall display the name of his/her firm on any vehicles used by the Contractor's employees to carry supplies and equipment. The firm name shall be in letters large enough to be easily legible from fifty (50) feet along with office telephone number.

EQUIPMENT NOISE
City noise level requirements shall apply to all equipment on the project or related to the project including but not limited to trucks, or transient equipment that may or may not be owned by the Contractor. The use of loud sound signals shall be voided in favor of light warnings except those required by safety laws for the protection of the public or Contractor's personnel.

WATER USAGE
The discharge of non-stormwater into storm drain inlets, catch basins, or into the curband-gutter leading to the storm drain system is strictly prohibited per Stormwater and Runoff Pollution Control Regulations, and under the Federal Clean Water Act.

DAMAGES
The Contractor shall report without delay any damage to City equipment, City property or private property. The Contractor shall be liable for damages caused by his/her actions.

Any repairs and associated cost resulting from Contractor caused damage shall be the responsibility of the Contractor.
30 LABOR

LABOR CODE
The contractor shall comply with all applicable requirements of the California Labor Code hereto in the Maintenance Services Agreement.

PREVAILING WAGE
Not applicable for this service. Wage rates for this contract are subject to the California state minimum wage, (https://www.minimum-wage.org/california).

TRAVEL AND SUBSISTENCE PAYMENTS
The Contractor shall pay travel and subsistence payments to workmen needed to execute the work as such travel and subsistence payments are defined in the applicable collective bargaining agreements filed with the Department of Industrial Relations pursuant to Labor Code Section 1773.8. (If applicable)

WORKER'S COMPENSATION
In accordance with the provisions of Section 3700 of the Labor Code, the Contractor will be required to secure payment of Worker's Compensation to his employees. The Contractor shall supply the certificate required by Section 1861.

FAIR EMPLOYEMENT PRACTICES
In connection with performance of the work under this contract, the Contractor agrees as follows:

The Contractor will not willfully discriminate against any employee or applicant for employment because of race, color, religion, ancestry, sex, national origin or age. Such action shall include, but not be limited to employment, upgrading, demotion, transfer, layoff or termination, rates of pay or other forms of compensation and training.

The Contractor will permit access to its records by the Fair Employment Practices Commission for investigation of compliance with Fair Employment Practices. That should investigation determine that the Contractor has not complied with the Fair Employment Practices, then pursuant to Sections 1735 and 1775 of the Labor Code, the Contractor shall forfeit to the City one hundred Dollars ($100.00) for each calendar day or portion thereof, for each person so denied employment as a result of non-compliance.

RECORDS
Contractor shall maintain an accurate record showing name, employee number, classification, actual hours worked, and actual wages and benefits paid per diem to each employee. These records shall reflect all workmen engaged in the performance of the work in accordance with the provisions of Section 1776, 1812, and 1852 of the Labor Code.

Said records shall be available upon request of the City and shall be retained for a minimum of three years by the Contractor.
31 PERSONNEL

SUPERVISOR
The Contractor shall provide adequate supervision as to furnish proper surveillance of workmanship and adherence to the schedule by the employees performing the work. The field supervisor or his/her representative shall check with the Department of Public Works weekly as to (1) schedule of work, (2) complaints and (3) adequacy of performance.

GENERAL EMPLOYEE GUIDELINES
No workman shall be employed on any work under these specifications who is found to be incompetent, disorderly, troublesome, intemperate or otherwise objectionable. Any employee who fails or refuses to perform the work properly and acceptably, as determined by the Building and Facilities Maintenance Superintendent, shall be discharged immediately and not re-employed on the work.

BACKGROUND
All personnel engaged in performance of this work shall be employees of the Contractor, and as such shall be warranted to possess enough experience and reliability to perform this work.

CONDUCT
No person(s) shall be employed for this work that is found to be incompetent, disorderly, and troublesome, under the influence of alcohol or drugs, which fails or otherwise refuses to perform the work properly and acceptably or is otherwise objectionable. Any person found to be objectionable shall be discharged immediately and not reemployed on this work.

MINIMUM MANPOWER
Failure of the Contractor to comply with, Contractor proposed minimum manpower, will result in a deficiency deduction of One Hundred Dollars ($250.00) per person, per day.

BACKUP STAFF
The Contractor shall provide enough backup staff to cover absenteeism or extend existing work force hours to compensate for absent staff. The backup staff shall adhere to the same background and security screenings as regular staff. The City reserves the right to request additional backup staff as deemed necessary.
32 REPLACING KEY PERSONNEL
It is essential that the Contractor provide adequate experienced personnel, capable of and devoted to the successful accomplishment of work to be performed under this contract.

The Contractor must agree to assign specific individuals to the key positions. The Contractor agrees that, once assigned to work under this contract, key personnel shall not be removed or replaced without written notice to the City.

If key personnel are not available for work under this contract for a continuous period exceeding thirty calendar days, or are expected to devote substantially less effort to the work than initially anticipated, the Contractor shall immediately notify the City, and shall, subject to the concurrence of the City, replace such personnel with personnel of substantially equal ability and qualifications. The contractor shall be responsible for, but not limited to, the following:

A. Adherence to schedules
B. Maintenance or replacement of cleaning equipment
C. Notifying City of any personnel changes
D. Training of new personnel

NON-DISCRIMINATION
The Contractor shall not engage in discrimination in employment of persons because of race, color, national origin, ancestry, sex, or religion of such persons. Violation of this provision may result in the imposition of penalties under the Labor Code Section 1735.

REMOVAL OF ITEMS
The Contractor's employees shall not remove any items from the job sites except that which has been specifically authorized by the City of Laguna Niguel in writing.

TRAINING
Contractor shall have an on-going training program for its entire staff. Contractor shall provide only personnel that have been fully trained for performance of this work.

RESPONSIBILITIES OF THE CONTRACTOR

SUPERVISOR
The Contractor shall provide one (1) permanent full-time Supervisor who will communicate effectively both in written and oral English. The Supervisor shall have a minimum of seven (7) years' experience in janitorial maintenance supervision. The Supervisor shall have knowledge and experience in: "Green" Industry Procedures, floor care management, cleaning/disinfecting procedures, chemical use and worker safety. The Supervisor shall be responsible for monitoring and executing the Laguna Niguel City Hall Janitorial Maintenance Contract. The Supervisor shall be present within the city limits during contract operations. Any order or communication shall be deemed as delivered to the Contractor.
33 LEAD CUSTODIAN
The Contractor shall provide foremen who communicate effectively both in written and oral English and who shall be available upon the request of the City Representative. Any order or communication given to these foremen shall be deemed as delivered to the Contractor. The Lead Custodian shall have a minimum of five (5) years' experience in janitorial services.

FLOOR CLEANING SPECIALIST
The Contractor shall provide floor care specialist(s) who's knowledgeable in the maintenance of all types of floors, including asphalt, vinyl, ceramic, quarry tile, linoleum, terrazzo, marble, concrete, wood and cork. We know how to keep flooring in good condition by applying the "buff and restore program."
The Floor Cleaning Specialist is knowledgeable in the type of shampoo method and the appropriate cleaning equipment to use carpet cleaning.

The Floor Cleaning Specialist shall communicate effectively, in both written and oral English and have a minimum of three (3) years' experience in floor cleaning.

JANITORIAL WORKER
The Contractor shall provide adequate numbers of full-time janitorial maintenance workers to fulfill the clauses of the contract. The general responsibilities of the janitorial maintenance worker shall be vacuuming, mopping, sweeping, cleaning and disinfecting restrooms, restocking paper products, trash and debris pick-up and assisting with tile/floor/carpet care.

REPLACING KEY PERSONNEL
It is essential that the Contractor provide adequate experienced personnel, capable of and devoted to the successful accomplishment of work to be performed under this contract.

1. Adherence to schedules

2. Maintenance or replacement of cleaning equipment

3. Notifying City of any personnel changes

4. Training of new personnel
34 BACKUP STAFF
The Contractor shall provide sufficient backup staff to cover absenteeism or extend existing work force hours to compensate for absent staff. The backup staff shall adhere to the same background and security screenings as regular staff. The City reserves the right to request additional backup staff as deemed necessary.

EMPLOYEE TRAINING PROGRAM .

The Contractor's employees shall be trained in the following areas, prior to being assigned to work under this contract:

1. Proper cleaning techniques required to perform the standards of the specifications, in accordance with this contract;

2. Specific location training. Please note that staff assigned will require additional training, both for police procedures and in cleaning techniques;

3. Contract specification cleaning requirements, including the use of Green Seal certified cleaning products and other methods (micro-fiber clothes, etc.) to reduce the use of chemicals. This training will be performed at each facility. Each employee shall be required to sign a copy of the specifications to acknowledge cleaning requirements

4. All janitorial contract personnel are also required to receive all appropriate safety training in all aspects of custodial/housekeeping operations from the janitorial company. Records to substantiate these requirements must be made available to the City within 24 hours of a request.

BACKGROUND
All personnel engaged in performance of this work shall be employees of the Contractor, and as such shall be warranted to possess enough experience and reliability to perform this work.

HEALTH
All personnel engaged in the performance of this work shall be in good health and free of contagious diseases. The Contractor shall not allow any person(s) under the influence of alcohol or drugs on the premises. Neither shall the Contractor allow the use of alcohol or drugs on the premises.
35 UNIFORMS AND APPEARANCE
All Contractor's personnel shall be required to wear uniforms bearing company name while performing work under the contract. Sufficient changes shall always be provided to present a neat and clean appearance of personnel.

REMOVAL OF ITEMS
The Contractor's employees shall not remove any items from the job sites except that which has been specifically authorized by the City of Laguna Niguel in writing.

SECURITY
The City shall provide the Selected Proposer with 2 sets of keys that are needed to clean the facility. During the term of the contract, any lost key shall be replaced at $40.00 per key charge to the Selected Proposer. At the end of the contract, all keys are to be returned to the City's contract manager.

NOTE: Failure to return all keys shall result in a reduction of $5,500 from the final payment to the Selected Proposer.

ALARM SYSTEMS
Selected Proposer shall take all reasonable precautions to prevent the accidental or intentional activation of alarm systems located in City facilities. Contract employees will be trained on the proper usage of alarm systems located in the facilities that they clean.

Training is to include location of alarm keypads, codes, and who to call if alarm malfunctions. The Selected Proposer is responsible for training those employees that on occasion must fill in for the employee normally assigned to a facility that has an alarm. In order to encourage the Selected Proposer's compliance with this clause, the City will assess the Selected Proposer with a One Hundred Dollar ($100.00) charge per occasion when the Selected Proposer or a Selected Proposer's employee activates an alarm.

LICENSES/PERMITS
NOT REQUIRED FOR THIS RFP.

CONTRACTOR'S OFFICE/FACILITIES
The Contractor's office or base of operations may be within Orange County. The Contractor shall maintain a telephonic communications system such as:
• Twenty-four-hour emergency notification to Contractor by the City is possible • All calls are returned within one (1) hour
• All calls are toll free from Laguna Niguel
36 INSURANCE
The Contractor shall procure and maintain for the duration of the contract insurance against claims from injuries to persons or damages to property, which may arise from or in connection with the performance of the work hereunder by the Contractor, its agents, representatives, or employees. The Contractor shall not commence any work under this contract until he has secured all insurance required by this section nor shall he allow any subcontractors to commence work on any subcontract until all similar insurance required of the subcontractor has been obtained.

SAFETY
The Contractor shall accept the sole responsibility for complying with all applicable local, County, State or other legal requirements including, but not limited to, full compliance with the intents and terms of the applicable OSHA and Cal/OSHA safety orders at all times so as to protect all persons, including Contractor's employees, agents of the City, members of the public or others from foreseeable injury, or damage to their property.

The Contractor shall so conduct his operations as to offer the least possible obstruction and inconvenience to the public to include disruption of the noise levels within the area.

The Contractor shall provide and pay for all barricades, lights, signs and other warning devices necessary to comply with all applicable State and County requirements for maintaining public safety. Placement of all warning devices shall be in accordance with the Traffic Manual published by the Department of Transportation, Business and Transportation Agency, and State of California.

All incidents out of the norm, including but not limited to, crimes, thefts, vandalism, hazards, etc., shall be reported immediately by phone to the Building and Facilities Maintenance Superintendent and followed by confirmation in writing.

PROTECTION AND RESTORATION
The Contractor shall protect all furnishings and improvements from damage by its operations. All damage occurring during the Contractor's operations shall be repaired or replaced, at the option of the City at the Contractor's expense within a reasonable time after notification of such damage. Repairs and/or replacements shall be equal to the original in all aspects.

WORKSITE LIMITS
All operations shall be restricted to the City right-of-way and city-leased property with City access and egress agreements. The Contractor shall not enter any adjacent property to conduct any operations required under this contract unless the Contractor has obtained written permission from the affected property owner.
37 PROSECUTION OF THE WORK

SUBCONTRACTS
The use of subcontracts shall be in accordance with Section 4100 through 4113 of the Government Code. The Contractor shall be responsible for all work performed under this contract and shall keep all work under its direct control. Any and all subcontractors used on this work shall be under the direct supervision of the Contractor and shall be considered as employees. Like employees any subcontractor who is found to be incompetent, disorderly, troublesome, intemperate, or otherwise objectionable or who fails or refuses to perform the work properly and acceptably shall be discharged immediately and not reemployed on the work. No payment or claim for payment from any subcontractor will be made or recognized by the City except as provided in Assignment. The City will not arbitrate nor be a party to any disputes between the Contractor and any subcontractors.

ASSIGNMENT
No contract or portion thereof may be assigned without prior written consent of the City.

Consent will not be given to any proposed assignment or delegation which would relieve the Contractor or its surety of their responsibilities under the contract, nor will the City consent to any assignment or delegation of a part of the work under contract. The Contractor may assign monies due or to become due under the contract, and such assignment will be recognized by the City if given written notice thereof, to the extent permitted by law. Any assignment of money shall be subject to all proper withholdings in favor of the City and to all deductions provided for in the contract. All money withheld whether assigned or not, shall be subject to being used by the City for completion of the work, should the Contractor be in default.

GENERAL ENVIRONMENTAL REQUIREMENTS

SOUND CONTROL
The Contractor shall comply with all State, County and local sound control and noise level rules, regulations and ordinances which apply to any work performed pursuant to the contract and shall make every effort to control any undue noise resulting from the operation.

Each internal combustion engine used for any purpose on the job or related to the job, shall be equipped with a muffler of a type recommended by the manufacturer. No internal combustion engine shall be operated in performance of the work without said muffler.

The noise level from the Contractor's operations between the hours of 8 p.m. and 7 a.m. on weekdays, including Saturdays, or at any time on Sunday or a City holiday, shall be in accordance with the Laguna Niguel Municipal Code Provisions on "Noise Control". The noise level from the Contractor's operation during the above specified times shall not exceed 86 OBA at a distance of 50 feet. This requirement in no way relieves the Contractor from responsibility for complying with local ordinances regulating noise level. 38 Said noise level requirement shall apply to all equipment on the job or related to the job, including but not limited to trucks, mowers, or tractors that may or may not be owned by the Contractor.

AIR POLLUTION
In accordance with the provisions of Sections 11017 and 14381 of the Government Code, the Contractor shall comply with all air pollution control rules, regulations, ordinances and statutes.

WATER CONSERVATION
Whenever possible, the use of water shall be minimized, particularly during cleanup operations. All irrigation and water supply systems shall be kept in good working condition and leaks shall be repaired promptly. Nothing in this section shall relieve the Contractor from adequately maintaining this area in accordance with these specifications.

WATER POLLUTION
In accordance with the provisions of the City of Laguna Niguel Local Implementation Plan, the Contractor shall comply with all surface and groundwater protections rules, regulations, ordinances and statutes and shall implement all appropriate Best Management Practices during the course of work. Discharges of sediment or pollutants to surface or groundwater are prohibited and Contractor will be held fully responsible for any penalties enforced under Federal Clean Water Act provisions.

Copies of the above documents are available from the Public Works Director/City Engineer and the Public Works Administrator.

PAYMENT

MONTHLY
At the end of each month, the Contractor shall submit an invoice which shall summarize all completed work during that job/month.

AS NEEDED SERVICES
Fees for work performed by the Contractor on an hourly basis for additional work as oncall for as needed services shall not exceed the amounts shown on the Proposal Fee Sheet - Labor.

AUTHORIZTION TO PERFORM SERVICES
The Contractor is not authorized to perform any services or incur any costs whatsoever under the terms of this Agreement until receipt of authorization from the City Representative.
39 INVOICING
The Contractor shall EMAIL the invoice which shall summarize all completed work on standard Company letterhead forms. Payment will be made subject to approval by Jay Sarrami and email [email protected] The invoice shall include the following:

A. Invoice number
B. Facility name, month of services, and any additional work 40 EXHIBIT A 2 - CITY HALL DETAILED JANITORIAL SERVICES

BUILDING INFORMATION
The service to be provided is located at 30111 Crown Valley Parkway, Laguna Niguel, CA 92677. This is a 2-story building, which includes the following:

1. Total square footage of the building = 29,169 of interior space

2. Square footage of each floor
A First floor - 14, 168 sf
B. Second floor - 15,256 sf; Second floor exterior balcony - 2,617 sf; The interior of the facility included, but not limited to conference room, staff offices, hallways, kitchen/food service area, restrooms, storage room, AN room, community room, City Council Chambers. The exterior of the facility shall include patio and courtyard areas, windows and door glass, and other entrances to the building.

SUMMARY OF FLOOR TYPES

1. Carpet- 20,846 sq. ft.

2. Tile - 5,590 sq. ft.

3. Vinyl - 2,733 sq. ft.

SUMMARY OF PLUMBING FIXTURES

1. Drinking Fountains - 2

2. Showers -1 (Men Restroom), 1 (Women Restroom)

3. Sinks-12 (Men Restroom), 12 (Women Restroom)

4. Toilets - 11 (Men Restroom), 13 (Women Restroom)

5. Urinals - 5 (Men Restroom)

SUMMARY OF GLAZING SURFACES (WINDOWS & DOORS)
Interior glass - square footage= (excludes interior facing building enclosure glass, glass shower doors and mirrors) is approx. 5,020 sq. ft.
**Square footage represents all interior glass window surfaces up to 9 feet, which the Contractor is responsible for cleaning

DESCRIPTION OF SERVICE
All work performed by the Contractor shall be professional, current with the times utilizing state-of-art methods and equipment considered to be acceptable under existing janitorial care standards.
41 The actual work to be performed, contract requirements and compensation procedures are defined in the following divisions of these documents.

1. Day Porter will work Monday through Friday 8:00 A.M. to 5:00 P.M., under the supervision of the Building and Facilities Superintendent designee. • City Hall & Police Services
*Subject to change based on the needs of the City.

2. Night Cleaning will work, entire City Hall and Police services, Monday through Friday, 7:00 P.M. to midnight., under the supervision of the Building and Facilities Superintendent designee.

3. Police Services Only
Night Cleaning will be on Saturday and Sunday, 2 hour per day. • City Hall & Police Services

4. As Needed for any additional cleaning will be price at an hourly rate, under the supervision of the Building and Facilities Superintendent designee. • Disinfecting Cleaning services will include the use of chemicals to kill germs on surfaces.
• Special Events may require additional service on Saturday and Sunday, upon the request of the Building and Facilities Superintendent designee.

FUNCTIONS FREQUENCY SUMMARY
Daily (every day, except Saturday & Sunday, 260 times a year):
• Vacuum/Mop/ Vinyl and Tile Floors
• Trash/Recycle inside and outside building and removal replace liner • Vacuum and Spot Clean Carpet
• Clean/Disinfect Restrooms, Locker Rooms, and Showers (See Restroom Cleaning Details)
• Restock Paper Products
• Refill Soap Dispensers
• Remove Foreign Materials (Gum, Candy, etc./Debris) on floors or furniture • Clean Custodian Closets
• Clean Sinks, Countertops
• Clean and Mop Front Entrance Titles
• Remove Fingerprints, Smudges from all Glass and Doors • Dust Mop and Wet Mop Vinyl, Tiles or Floors
• Clean/Disinfect Kitchen Floor
• Clean/Disinfect Drinking Fountains
42 • Sweep outside patio area as needed
• Patio and Deck Areas Free of Debris: Paper, Cans, Cups, Gum, Trash, etc. • Vacuum Floor Mats (interior and exterior)
• Clean Patio Tabletops
• Clean Coffee All Pots
• Empty paper from shredder and replace liner
• Clean/Polish All Stainless Steel in Kitchen and Restrooms Areas Weekly (once a week, 52 times a year)
• Clean Baseboards Throughout the building
• Feather Dust All Pictures/Office Areas/Office Equipment/Shelves, etc. • Clean Furniture in Balcony Lounge, Hallways, and Receptionist Area • Remove Kick Marks, Fingerprints, Smudges from Walls, Cabinets doors, etc. • Clean out Dumpster Area
• Clean/Wash All Interior Glass/Windows on both sides up to 9 feet • Dust all computer chair legs/chair base
Bi-Weekly (twice a month, 24 times a year)
• Clean display cases and kiosks
• Clean/Extract/Shampoo Carpets
• Vacuum/Mop/Scrub/Wax/Buff, Vinyl and Tiles Floors
• Vacuum/Clean All Air Vents and Intakes
• Clean Refrigerator, Microwaves, and Toaster Oven
• Clean Floor Sinks and Drains
• Clean Spider Webs Inside and Outside of the Building
• Dust Windowsill Bases Inside and Outside of the Building • Clean all Ceramic Walls Tiles and Grout in Kitchen & Restrooms • Strip/Wax/Buff Vinyl Tile Floors
• Dust and Polish all Wood Doors, Wood Trim and Wood Walls • Dust and Clean all Light Fixtures and Vents
• Deep Clean entire Council Chambers on 1st and 3rd Mondays Monthly
• Deep Clean Patio Grill
• Deep Clean All Refrigerators
• Clean All Horizontal and Vertical Blinds/ Curtains
43 CLEANING DETAIL OF EACH AREAS

GLASS AND WINDOWS
• Clean all interior and exterior glass surfaces to a height of 9'on a daily basis • Removing any and all fingerprints, smudges, dirt, cobwebs, insects, grease, oils or accumulations from these areas as seen on a daily basis • Cleaning of glass areas shall include window and door frames, and staircases

ST AIRS AND RAILINGS
• Dust and wipe all staircase areas, including all railings and areas around and underneath stairs each visit
• Stairwells dust, vacuum, and then wet mop interior. Includes interior fire escape staircases each visit

WALK-OFF MATS
• Clean high-traffic carpet areas/mats
• These areas are main entries at all doors, elevator lobbies, and elevators and where food is available, main corridors in buildings and open landscaped areas

ELEVATORS
• Clean Tile Floor
• Clean and polish all inside perimeters including jambs, call plates, and elevator tracks removing all fingerprints and smudges
• Clean and polish elevator door
• Remove all gum, stains, or debris from ceilings and handrails, as needed • Disinfect all buttons, handrails, emergency phone and security compartments • Treat and remove carpet spots, if applicable

CORRIDORS
• Vacuum carpet each visit
• Clean glass entrance doors each visit
• Wipe off hand smudges and fingerprints with wood cleaner each visit • Dust all reachable surfaces including windowsills weekly • Remove all cobwebs daily

PATIO/DECK/BALCONY AREAS
• Empty any trash/recycling receptacles and replace liner each visit • Sweep the area, remove all debris
• Clean all entrance glass doors each visit
• Disinfect door handles each visit
• Put the chairs and tables back in its place each visit

DIAPER CHANGING STATIONS
• Remove all surface litter such as paper towels, etc.
44 • Using a treated duster, remove all loose dust and soil from the tops of lockers, cabinets, etc.
• Dust other flat surfaces with a cloth or sponge dampened in a germicidal detergent solution
• Wipe and Sanitize to remove any and all materials on changing stations

EQUIPMENT CLEANING AND JANITORIAL CLOSETS
• Ledges and sides of cart will be free of dust, dirt, and spots • Mop pail will be free of scum and residue and will have a reflective appearance • Wringer places will be free of scum and residue
• Equipment is returned to original location after each use (buffers, vacuums, etc.) • Storage closets are left neat and clean
• Floor is mopped daily
• Mop head will be changed biweekly specifically for bathroom, kitchen and common area
• Paper/plastic supply needs are reported to Building Facilities Superintendent designee before supplies run out (at least two to three days lead-time) • Dirty water will be disposed of in housekeeping designation area

KITCHEN AREAS
Daily
• Empty any trash/recycling receptacles and replace liner each visit • Sweep and mop floor
• Clean and disinfect sinks and all surfaces
• Clean glass windows and doors, includes metal/aluminum framing • Wipe out microwave as needed
• Clean kitchen mats
• Clean appliances with stainless steel cleaner
Weekly
• Wipe down top of refrigerator.
• Wipe down walls not done daily.
• Vacuum air vents.
• Dust ledges and horizontal surfaces over 6 feet (spider webs, etc.). • Damp mop floor surface with neutral cleaner.
• Clean any marks from walls and baseboard as needed.

Monthly
• Clean glass and wipe down metal/aluminum framing in room interior 45 LOUNGE/LOBBY AREAS
• Empty any trash/recycling receptacles and replace liner each visit • Clean all entrance glass doors each visit
• Disinfect door handles each visit
• Dust all reachable surfaces each visit
• Remove all cobwebs weekly
• Clean glass table and pick up debris
• Wipe out and clean sink with cleaner
• Clean any marks from walls and baseboard as needed
• Clean ceiling vents monthly

RECEPTION AREAS
• Empty any trash/recycling receptacles and replace liner each visit • Dust all reachable surfaces including windowsills weekly • Remove all cobwebs weekly
• Wipe down counters, chairs and table-tops each visiUas needed • Clean and disinfect sinks each visit
• Wipe down cabinet faces weekly
• Clean glass on both sets of entrance doors, sliding doors each visit • Disinfect all door handles
• Clean counter tops with marble cleaner and microfiber dust cloth weekly

STORAGE ROOM
• Empty any trash/recycling receptacles and replace liner each visit • Clean glass on entrance doors each visit
• Vacuum carpets weekly
• Remove all cobwebs weekly

OFFICES, CONFERENCE ROOM/PRINT COPY ROOMS, OPEN OFFICE SPACES • Empty any trash/recycling receptacles and replace liner each visit • Vacuum carpets each visit
• Wipe down counter tops and furniture each visit
• Clean glass on entrance door each visit
• Dust all reachable surfaces weekly
• Remove all cobwebs weekly
46 RESTROOMS AND LOCKER ROOMS
Prepping the Restroom. Gather all of the necessary cleaning supplies and load them onto the janitorial cart. All mops and rags used in this area should be properly marked to avoid being used in other areas. Knock on door and announce your intention to enter. If restroom is occupied, wait until it is empty.

Daily Cleaning Procedures
• Visually check the appearance of the restroom.
• Pick up any debris on the floor, around the sink or toilet/urinal areas. • Remove the trash can liner and replace with a new one. • Check soap, toilet paper, and paper towel dispensers to make sure they are properly stocked.
• Clean and scrub all interior surfaces of toilets/urinals with a toilet bowl cleaner. • Wipe down all exterior surfaces, including toilet seats, with a disinfectant. • Wipe down and disinfect all surfaces, including door handles, light switches, countertops, partitions and dispensers.
• Clean all mirrors with a glass cleaner to remove any fingerprints and marks. • Use a germicidal/acidic surface cleanser to wipe down the sinks and faucets and handles.
• Dust mop, sweep and wet mop the floors, taking care to keep the mops, mop buckets, and solutions used as bathroom only items. AvoitJ cross-contamination with other areas of the facility at all costs.

Note: Do not use acid base cleaners on stainless steel. • Dust all out of the way areas, including the tops of doors, shelves, partitions, dispensers, hand dryers and air vents.
• Replace all metered aerosol deodorizers and air fresheners. • Replace the urinal blocks as necessary, if there are PeePod urinal cleaning blocks in place, replace these. The PeePod is the ultimate restroom cleaner friend.

CLEANING MATERIALS
Bathroom Moppinq & Toilet Cleaninq Kit Latex/Nitrile / Synthetic I Vinyl Gloves Caution, Safety & Wet Floor Signs Metermist Aerosol Deodorizers & Dispensers Clean Microfiber Rags Mop Bucket and Wringers
Color Coded Rags, Mops, & Buckets Porcelain and Metal Cleaner Cotton Wet Mops and Handles Restroom Surface Cleansers
Creme Cleanser "Restroom Closed" Siqn
Disinfectant Sprays Triaaer Spray Bottles
Drain Maintenance Chemicals Toilet Bowl Cleaners
Dust Mop and Dustpan Toilet Bowl Swabs
Glass Cleaners Upriqht Brooms & Dust Pans
Gloves, Goaales and Accropriate Shoes Waste Receptacle Liners Handheld Scrubbinq Pads "Wet Floor'' Siqns
Janitorial Carts
Toilet Bowls and Urinals
• Remove all urinal screens and blocks from respective receptacles and flush before cleaning.
• Evacuate water from bowl. Using a bowl mop, press water over the trap. • Apply toilet bowl cleaner and disinfectant to toilet and urinal interiors only. Allow disinfectant cleaner to stand at least 10 minutes while other cleaning tasks are completed. Apply disinfectant to toilet and urinal exteriors and surrounding walls.

Clean and Empty All Waste Receptacles
• Remove can liners from receptacles, wash the interiors and exteriors with disinfectant solution, and replace can liner.
• Empty and clean sanitary napkin receptacles with disinfectant solution. Replace liner to comply with OSHA Bloodborne Pathogen Standards. • Never use your hand to press trash overflow down and into the waste receptacle. • Wipe/clean/polish all stainless-steel surfaces with stainless steel cleaner/polish. 48 Clean Toilet Bowls and Urinals - Inside
• If required, add an additional ounce of toilet bowl cleaner and disinfectant to bowl mop prior to cleaning. Note: Do not use acid base cleaners on stainless steel • Clean the rim and waterline areas carefully and move into the exposed trap area. • Check under the rim for missed mineral deposits and rust stains with lip light.

HINT: Acid bowl cleaners are required for mineral deposits and rust. Routine cleaning can include non-acid cleaners.

Wet Cleaning
• Clean all light fixtures, mirrors, and glass surfaces with glass cleaner. • Wipe all partitions, tops and bottoms of doors, and doorknobs, receptacles, and dispensers with disinfectant solution.
• Spot clean all other above-ground surfaces with disinfectant solution.

Clean Wash Basins
• For most effective cleaning, use creme cleanser, mild phosphoric acid solution or disinfectant solution. Note: Do not use acid base cleaners on stainless steel. • Clean interior of sink, allowing disinfectant solution a full ten minutes of contact time for efficacy.
o HINT: High foaming cleansers will make cleaning and contact time easier. • Spot clean exterior surfaces, faucets, pipes, and under basins. Wipe all metal surfaces dry.
• Check operation of faucets and drains.
• Treat drains with bacterial digestanUdeodorant.
• Wipe/clean/polish all stainless-steel surfaces with stainless steel cleaner/polish.

Replenish All Supplies
• Refill hand soaps, toilet tissue, towels, deodorizers, and sanitary napkin dispensers. • Check operation of all dispensers and report malfunctions properly. • Check urinal screens, deodorant blocks, and gel/mist deodorants.

Damp Mop
• Clear area of supply cart and equipment.
• Start in area farthest from the door and work towards the door. 49 • Make sure to mop with fresh, clean mop water.

HINT Using a Neutral pH Disinfectant Cleaner can provide effective bacteria elimination with odor counteraction.
• A mild acidulous tile cleaner may be required for grout lines on quarry tile floors. • Place mop in solution and wring out, leaving mop damp. When mopping floor area around toilets and urinals, mop thoroughly and wring out often. Change solution when necessary.

Odor Counteraction
• Spray bacteria-based odor counteractants liberally around toilets and urinals and let air dry.
• Pour four ounces into each floor drain before leaving area.

HINT: Saturating a paper towel with bacterial digestant deodorant and placing into waste receptacle will aid in counteracting odors long after you have left the restroom.

STORAGE AREAS
The Contractor shall not utilize any utility (plumbing, electrical) chase way for storage of janitorial supplies, materials or equipment without explicit written approval by the Building Facilities Superintendent or his/her designee.

RENTALS/SPECIAL EVENTS JANITORIAL SERVICE DUTIES

1. This service will be performed by the Contractor after the Rentals/Special Events on the weekends. The Contractor shall be notified of the required schedule for this service no less than 14 days in advance in writing.

2. Duties Includes:
• Vacuum, Sweep, Mop Floors
• Take out Trash and replace liners
• Clean and Restock Restrooms
• Remove smudges off surfaces such as doors and windows 50 EXHIBIT A3 - CROWN VALLEY COMMUNITY CENTER DETAILED

JANITORIAL SERVICES

BUILDING INFORMATION
The service to be provided is located at 29751 Crown Valley Parkway, Laguna Niguel, CA 92677. This is a 3-story building, which includes the following:

1. Total square footage of the building = 36,630' of interior space

2. Square footage of each floor
A. First floor - 14, 168 sf
B. Second floor - 15,256 sf; Second Patio floor exterior - 2,617 sf C. Third floor - 7,206 sf; Third Floor Patio exterior - 3,280 sf The interior of the facility included, but not limited to, classrooms, conference room, staff offices and conference rooms, hallways, kitchen/food service area, restrooms, locker rooms, storage room, AN room, multi-purpose room. The exterior of the facility shall include patio areas, windows and door glass, front entrance tiles, and other entrances to the building.

SUMMARY OF FLOOR TYPES

1. Carpet -3,654 sq. ft.

2. Tile -3,576 sq. ft.

3. Vinyl/Rubber Tiles -14,626 sq. ft.

SUMMARY OF PLUMBING FIXTURES

1. Drinking Fountains - 8

2. Showers - 5 (Men Restroom), 5 (Women Restroom) 5(unisex)

3. Sinks - 9 (Men Restroom), 9 (Women Restroom) 6 (unisex)

4. Toilets - 10 (Men Restroom), 19 (Women Restroom) 6 (unisex)

5. Urinals - 9 (Men Restroom)

SUMMARY OF GLAZING SURFACES (WINDOWS & DOORS)
Interior glass - square footage = (excludes interior facing building enclosure glass, glass shower doors and mirrors) is approx. 2,750 sq. ft.
**Square footage represents all interior glass window surfaces up to 9 feet, which the Contractor is responsible for cleaning

DESCRIPTION OF SERVICE
All work performed by the Contractor shall be professional, current with the times utilizing state-of-art methods and equipment considered to be acceptable under existing janitorial care standards.
51 The actual work to be performed, contract requirements and compensation procedures are defined in the following divisions of these documents.

1. Day Porter will work Monday through Friday 8:00 A.M. to 5:00 P.M., under the supervision of the Building and Facilities Superintendent designee.

2. Night Cleaning will work Monday through Sunday, 9:00 P.M. to 2 AM., under the supervision of the Building and Facilities Superintendent designee.

3. As Needed for any additional cleaning will be price at an hourly rate, under the supervision of the Building and Facilities Superintendent designee. • Disinfecting Cleaning services will include the use of chemicals to kill germs on surfaces.
• Special Events may require additional service on Saturday and Sunday, upon the request of the Building and Facilities Superintendent designee.

FUNCTIONS FREQUENCY SUMMARY
Daily (every day, except Saturday & Sunday, 260 times a year):
• Trash/Recycle inside and outside building and removal replace liner • Vacuum and Spot Clean Carpet
• Clean/Disinfect Restrooms, Locker Rooms, and Showers (See Restroom Cleaning Details)
• Restock Paper Products
• Refill Soap Dispensers
• Remove Foreign Materials (Gum, Candy, etc./Debris) on floors or furniture • Clean Custodian Closets
• Clean Sinks, Countertops
• Clean and Mop Front Entrance Titles
• Remove Fingerprints, Smudges from all Glass, Doors, and Mirrors • Dust Mop and Wet Mop Vinyl, Tiles or Hardwood Floors
• Clean/Disinfect Kitchen Floor
• Clean/Disinfect Drinking Fountains
• Patio and Deck Areas Free of Debris: Paper, Cans, Cups, Gum, Trash, etc. • Vacuum Floor Mats
• Clean Patio Tabletops
• Clean Coffee All Pots
• Clean/Polish All Stainless Steel in Kitchen and Restrooms Areas 52 Weekly (once a week, 52 times a year)
• Vacuum/Mop/Scrub/Wax/Buff, Vinyl and Tiles Floors
• Clean Baseboards Throughout the building
• Feather Dust All Pictures/Office Areas/Office Equipment/Shelves, etc. • Clean Furniture in Balcony Lounge, Courtyard, Hallways, and Receptionist Area • Remove Kick Marks, Fingerprints, Smudges from Walls, Cabinets doors, etc. • Clean out Dumpster Area
• Clean/Wash All Interior Glass/Windows on both sides up to 9 feet • Dust all computer chair legs/chair base
• Empty paper from shredder and replace liner
Bi-Weekly (twice a month, 24 times a year)
• Clean display cases, kiosks, and vending machines
• Clean/Extract/Shampoo Carpets
• Vacuum/Clean All Air Vents and Intakes
• Wash/Clean Windows Inside and Out
• Clean Refrigerator, Microwaves, and Toaster Oven
• Clean Floor Sinks and Drains
• Clean Spider Webs Inside and Outside of the Building
• Dust Windowsill Bases Inside and Outside of the Building • Clean all Ceramic Walls Tiles and Grout in Kitchen & Restrooms • Dust and Polish all Wood Doors, Wood Trim and Wood Walls • Dust and Clean all Light Fixtures and Vents
Semi-Annually (every 6 months, 2 times a year)
• Clean/Polish All Stainless Steel in Kitchen Areas
• Clean the Inside of All Commercial Refrigerators
• Clean the Inside of All Commercial Ovens
• Clean Commercial Grill and Hot Box
• Clean All Horizontal and Vertical Blinds/ Curtains

CLEANING DETAIL OF EACH AREAS

GLASS AND WINDOWS
• Spot clean all interior and exterior glass surfaces to a height of 9'on a daily basis • Removing any and all fingerprints, smudges, dirt, cobwebs, insects, grease, oils or accumulations from these areas as seen on a daily basis • Cleaning of glass areas shall include window and door frames, and staircases

CORRIDORS
• Vacuum carpet each visit
• Clean glass entrance doors each visit
• Wipe off hand smudges and fingerprints with wood cleaner (9 doors) each visit • Dust all reachable surfaces including windowsills weekly • Remove all cobwebs weekly

DIAPER CHANGING STATIONS
• Remove all surface litter such as paper towels, etc.
• Using a treated duster, remove all loose dust and soil from the tops of lockers, cabinets, etc.
• Dust other flat surfaces with a cloth or sponge dampened in a germicidal detergent solution
• Dusting shall be accomplished by the complete removal of soil from the • Wipe and Sanitize to remove any and all materials on changing stations CLASSROOMS/MUL Tl-PURPOSE ROOMS
• Empty any trash/recycling receptacles and replace liner each visit • Sweep and mop (as needed) each visit
• Disinfect door handles each visit
• Dust all reachable surfaces each visit
54 • Remove all cobwebs weekly
• Clean any marks from walls and baseboard as needed
• Clean ceiling vents monthly
• Clean and disinfect the sink and counter area

JANITORIAL CLOSETS
• Ledges and sides of cart will be free of dust, dirt, and spots • Mop pail will be free of scum and residue and will have a reflective appearance • Wringer places will be free of scum and residue
• Equipment is returned to original location after each use (buffers, vacuums, etc.) • Storage closets are left neat and clean
• Floor is mopped daily
• Mop head will be changed biweekly
• Paper/plastic supply needs are reported to Building Facilities Superintendent designee before supplies run out (at least two to three days lead-time) • Dirty water will be disposed of in housekeeping designation area

KITCHEN/CATERING PREP AREAS
Daily
• Empty any trash/recycling receptacles and replace liner each visit • Sweep and mop floor
• Clean and disinfect sinks and all surfaces
• Clean glass windows and doors, includes metal/aluminum framing • Wipe out microwave as needed
• Clean ovens and stove tops as needed
• Clean kitchen mats as needed
• Clean stove exhaust filters, as needed
Weekly
• Clean appliances with stainless steel cleaner weekly
• Wipe down top of refrigerator
• Wipe down walls not done daily.
• Vacuum air vents.
• Dust ledges and horizontal surfaces over 6 feet (spider webs, etc.). • Damp mop floor surface with neutral cleaner.
• Clean any marks from walls and baseboard as needed.

Monthly
• Clean glass and wipe down metal/aluminum framing in room interior • Clean appliances with stainless steel cleaner
55 COMMON AREAS
• Empty any trash/recycling receptacles and replace liner each visit • Clean all entrance glass doors each visit
• Disinfect door handles each visit
• Dust all reachable surfaces each visit
• Remove all cobwebs weekly
• Wipe and Clean Furniture, as directed by the City Representative • Clean any marks from walls and baseboard as needed
• Clean ceiling vents monthly

STORAGE ROOM
• Empty any trash/recycling receptacles and replace liner each visit • Clean glass on entrance doors each visit
• Vacuum carpets weekly
• Remove all cobwebs weekly

RESTROOMS AND LOCKER ROOMS
Prepping the Restroom. Gather all of the necessary cleaning supplies and load them onto the janitorial cart. All mops and rags used in this area should be properly marked to avoid being used in other areas. Knock on door and announce your intention to enter. If restroom is occupied, wait until it is empty.

Make sure the restroom/locker room is empty and then post the appropriate caution/safety sign, like a rest rooms closed sign, or a hanging closed for cleaning sign. Move the janitorial cart into the restroom, or for smaller areas, leave it blocking the entrance to the restroom. Leave the door propped open, so potential users can see that you are in there cleaning.
• Immediately post "Restroom Closed" sign.
• Wear proper clothing.
• Prop door open with doorstop.
56 Daily Cleaning Procedures
• Visually check the appearance of the restroom.
• Pick up any debris on the floor, around the sink or toilet/urinal areas. • If they are full or nearly full, remove the trash can liner and replace with a new one. • Check soap, toilet paper, and paper towel dispensers to make sure they are properly stocked.
• Clean and scrub all interior surfaces of toilets/urinals with a toilet bowl cleaner. • Wipe down all exterior surfaces, including toilet seats, with a disinfectant. • Wipe down and disinfect all surfaces, including door handles, light switches, countertops, partitions and dispensers.
• Clean all mirrors with a glass cleaner to remove any fingerprints and marks. • Use a germicidal/acidic surface cleanser to wipe down the sinks and faucets and handles.
• Dust mop, sweep and wet mop the floors, taking care to keep the mops, mop buckets, and solutions used as bathroom only items. Avoid cross-contamination with other areas of the facility at all costs.

CLEANING MATERIALS
Bathroom Moppinq & Toilet Cleaninq Kit Latex/Nitrile / Synthetic/ Vinyl Gloves Caution, Safety & Wet Floor Siqns Metermist Aerosol Deodorizers & Dispensers Clean Microfiber Rags
Color Coded Rags, Mops & Buckets Mop Bucket and Wringers 57 Cotton Wet Mops and Handles Porcelain and Metal Cleaner Creme Cleanser Restroom Surface Cleansers
Disinfectant Spravs "Restroom Closed" Sign
Drain Maintenance Chemicals Trigger Spray Bottles
Dust Mop and Dustpan Toilet Bowl Cleaners
Garbage BaQs Toilet Bowl Swabs
Glass Cleaners Upright Brooms & Dust Pans
Gloves, Goggles and Appropriate Shoes Urinal Blocks/Screens Handheld ScrubbinQ Pads "Wet Floor" SiQns
Janitorial Carts
Toilet Bowls and Urinals
• Remove all urinal screens and blocks from respective receptacles and flush before cleaning.
• Evacuate water from bowl. Using a bowl mop, press water over the trap. • Apply toilet bowl cleaner and disinfectant to toilet and urinal interiors only. Allow disinfectant cleaner to stand at least 10 minutes while other cleaning tasks are completed. Apply disinfectant to toilet and urinal exteriors and surrounding walls.

Clean Toilet Bowls and Urinals - Inside
• If required, add an additional ounce of toilet bowl cleaner and disinfectant to bowl mop prior to cleaning. Note: Do not use acid base cleaners on stainless steel • Clean the rim and waterline areas carefully and move into the exposed trap area. • Check under the rim for missed mineral deposits and rust stains with lip light.

HINT: Acid bowl cleaners are required for mineral deposits and rust. Routine cleaning can include non-acid cleaners.

Clean Toilet Bowls and Urinals - Outside
• Spray outside and bottom surfaces with non-acid solution and wipe. Note: Do not use acid base cleaners on stainless steel.
• Wipe toilet seat with non-acid disinfectant solution. • Wipe/clean/polish all stainless-steel surfaces
Dust All Areas - High to Low
• Clean all dust from ceiling fans and vents, utilizing appropriate dusting tool. • Dust tops of doors and stall partitions.
• Sweep floor, remove all loose trash, and empty into waste receptacles. 58 Wet Cleaning
• Clean all light fixtures, mirrors, and glass surfaces with glass cleaner. • Wipe all partitions, tops and bottoms of doors, and doorknobs, receptacles, and dispensers with disinfectant solution.
• Spot clean all other above-ground surfaces with disinfectant solution.

Damp Mop
• Clear area of supply cart and equipment.
• Start in area farthest from the door and work towards the door. • Make sure to mop with fresh, clean mop water.

Odor Counteraction
• Spray bacteria-based odor counteractants liberally around toilets and urinals and let air dry.
• Pour four ounces into each floor drain before leaving area.

HINT: Saturating a paper towel with bacterial digestant deodorant and placing into waste receptacle will aid in counteracting odors long after you have left the restroom. 59 STORAGE AREAS
The Contractor shall not utilize any utility (plumbing, electrical) chase way for storage of janitorial supplies, materials or equipment without explicit written approval by the Building Facilities Superintendent or his/her designee.

RENTALS/SPECIAL EVENTS JANITORIAL SERVICE DUTIES

2. This service is required approximately 12 times a year.

Duties Includes:
• Dry mop and wet mop floor.
• Clean ballroom glass (windows & doors) to remove fingerprints and smudges. • Clean, disinfect and hand dry (stainless steel) appliances, sinks, counters, and glass areas (and remove smudges and fingerprints).
• Shall empty trash and install new liners
• Clean trash debris in of the front entrance and patio areas. • Clean patio tables/chairs.
• Remove fingerprints and smudges from doors and window glass in front entrance.

JANITORIAL SERVICES DETAILED SERVICE

BUILDING INFORMATION
The service to be provided at Sea Country Senior and Community Center, located at 24602 Aliso Creek Road , Laguna Niguel, CA 92677.

Total square footage of the building= 26,598 sq. ft.

The interior of the facility include, but not limited to, fitness room, classrooms, billiard room, conference room, library, computer room, staff offices, staff conference room, senior club office, lobbies, hallways, ballrooms, kitchen/food service area, gift shop, restrooms, storage room , sound room and stage. The exterior of the facility shall include patio and courtyard areas, windows and door glass, and other entrances to the building.

SUMMARY OF FLOOR TYPES

1. Carpet -1 ,864 sq. ft.

2. Tile -8,472 sq. ft.

3. Vinyl- 6,954 sq. ft.

SUMMARY OF PLUMBING FIXTURES
• Drinking Fountains - 4
• Sinks 16 (Various Locations, see Floor Plan)
• Toilets- 3 (Men Restroom), 7 (Women Restroom)
• Urinals - 4 (Men Restroom)

SUMMARY OF GLAZING SURFACES (WINDOWS & DOORS)
Interior glass - square footage = (excludes interior facing building enclosure glass and mirrors) is approx. 8,249 sq. ft.
**Square footage represents all interior glass window surfaces up to 9 feet, which the Contractor is responsible for cleaning**

The actual work to be performed, contract requirements and compensation procedures are defined in the following divisions of these documents. 61 1. Day Porter will work Monday through Friday, 8:00 AM. to 5:00 P.M., under the supervision of the Building and Facilities Superintendent designee.

2. Nighttime Cleaning Service will work Monday through Friday, from 9 P.M. to Midnight, under the supervision of the Building and Facilities Superintendent designee.

FUNCTIONS FREQUENCY SUMMARY
Daily (every day, except Saturday & Sunday, 260 times a year):
• Vacuum/Mop Vinyl and Tile Floors
• Trash/Recycle inside and outside building and removal replace liner each visit • Spot Clean Carpet
• Clean/Disinfect Restrooms (See Restroom Cleaning Details) • Restock Paper Products
• Refill Soap Dispensers
• Remove Foreign Materials (Gum, Candy, etc./Debris) on floors or furniture • Clean Custodian Closets
• Clean Sinks, Countertops
• Remove Fingerprints, Smudges from all Glass and Doors • Dust Mop and Wet Mop Vinyl, Tiles or Floors
• Clean/Disinfect Kitchen Floor
• Clean/Disinfect Drinking Fountains (4)
• Sweep outside patio area as needed
• Patio and Deck Areas Free of Debris: Paper, Cans, Cups, Gum, Trash, etc. • Vacuum Floor Mats (interior and exterior)
• Clean Patio Tabletops (Glass & Stone)
• Clean/Polish All Stainless Steel in Kitchen and Restrooms Areas Weekly (once a week, 52 times a year)
• Clean Baseboards Throughout the building
• Feather Dust All Pictures/Office Areas/Office Equipment/Shelves, etc. • Clean Furniture in Courtyard, Lounge, Hallways, and Receptionist Area 62 • Remove Kick Marks, Fingerprints, Smudges from Walls, Cabinets doors, etc. • Clean out Dumpster Area
• Clean and Mop Front Entrance Titles
• Clean All Door Thresholds
• Clean/Wash All Interior Glass/Windows on both sides up to 9 feet • Dust all computer chair legs/chair base
• Wipe and Sanitize all Fitness Equipment
• DusUPolish Furniture in Billiards Room and Lounge
• Dust Windowsill Bases Inside and Outside of the Building • DusUPolish Wood Railings and Baseboards
• DusUPolish Marble Countertops
• Dust/Polish Formica Countertops
• Vacuum Wood Stage/Stairs in the Grand Ballroom
• Clean out Dumpster Area
• Empty paper from shredder and replace liner
Bi-Weekly (twice a month, 24 times a year)
• Clean display cases and kiosks
• Vacuum/Clean All Air Vents and Intakes
• Wash/Clean Windows Inside and Out
• Clean Refrigerator, Microwaves, and Toaster Oven
• Clean Floor Sinks and Drains
• Clean Spider Webs Inside and Outside of the Building
• Clean all Ceramic Walls Tiles and Grout in Kitchen & Restrooms • Dust and Polish all Wood Doors, Wood Trim and Wood Walls • Dust and Clean all Light Fixtures and Vents
Monthly (once a month, 12 times a year)
• Clean/Extract Shampoo Carpets
• Vacuum/Mop/Scrub/Wax/Buff Vinyl Tile Floors
• Vacuum/Mop/Scrub/Buff Ceramic Tile Floors
Semi-Annually (every 6 months, 2 times a year)
• Clean/Polish All Stainless Steel in Kitchen Areas
• Clean the Inside of All Commercial Refrigerators
• Clean the Inside of All Commercial Ovens
• Clean Commercial Grill
• Clean All Horizontal and Vertical Blinds
63 CLEANING DETAIL OF EACH AREAS

GLASS AND WINDOWS
• Spots clean all interior and exterior glass surfaces to a height of 9'on a daily basis • Removing all fingerprints, smudges, dirt, cobwebs, insects, grease, oils, or accumulations from these areas as seen on a daily basis • Cleaning of glass areas shall include window and door frames and shall extend the full distance of the entrance as seen daily
PATIO (Courtyard & Grand Ballroom Patio)
• Empty any trash/recycling receptacles and replace liner Daily • Clean all entrance glass doors each visit
• Disinfect door handles each visit
• Put the chairs and tables back in its place each visit • Sweep outside area as needed

CORRIDOR
• Vacuum carpet each visit
• Clean glass entrance doors each visit
• Wipe off hand smudges and fingerprints with wood cleaner each visit • Dust all reachable surfaces including windowsills weekly • Remove all cobwebs weekly
• Sweep and mop entire floor with water and solution (Yosemite Corridor only) weekly

DIAPER CHANGING ST AT IONS

1. Remove all surface litter such as paper towels, etc.

2. Using a treated duster, remove all loose dust and soil from the tops of lockers, cabinets, etc.

3. Dust other flat surfaces with a cloth or sponge dampened in a germicidal detergent solution

4. Wipe and Sanitize to remove any and all materials on changing stations

MULTIPURPOSE ROOM
Daily
• Empty any trash/recycling receptacles and replace liner • Sweep floor (and mop as needed)
• Clean and disinfect sinks and all surfaces
• Clean glass windows and doors, includes metal/aluminum framing • Clean ovens and stove tops
• Clean kitchen mats
64 Weekly
• Clean appliances with stainless steel cleaner
• Wipe down top of refrigerator
• Dust ledges and horizontal surfaces over 6 feet (spider webs, etc.). • Clean any marks from walls and baseboard as needed.

Monthly
• Clean glass and wipe down metal/aluminum framing in room interior • Clean appliances with stainless steel cleaner
• Clean, Buff and Wax (specific wax to be approved by City Representative) Floor

FITNESS CENTER
• Empty any trash/recycling receptacles and replace liner each visit • Vacuum main carpeted area.
• Dust horizontal surfaces less than 6 feet.
• Spot clean walls, doors, fixtures, file cabinets, base boards. • Clean any marks from walls and baseboard as needed.
• Clean glass and wipe down metal/aluminum
• Wipe and Sanitize down exercise equipment with cleaner. • Clean any marks from walls and baseboard as needed.
• Spot clean walls, doors, fixtures, file cabinets, base boards.

LOUNGE
• Empty any trash/recycling receptacles and replace liner each visit • Dust all reachable surfaces each visit
• Remove all cobwebs weekly
• Steam clean chairs with water extractor bi-annually
• Clean glass table and pick up debris
• Wipe out and clean sink with cleaner
• Clean any marks from walls and baseboard as needed
• Clean Countertop (Coffee Area)

RESTROOMS
Prepping the Restroom. Gather all of the necessary cleaning supplies and load them onto the janitorial cart. All mops and rags used in this area should be properly marked to avoid being used in other areas. Knock on door and announce your intention to enter. If restroom is occupied, wait until it is empty.

Make sure the restroom is empty and then post the appropriate caution/safety sign, like a rest rooms closed sign, or a hanging closed for cleaning sign. Move the janitorial cart into the restroom, or for smaller areas, leave it blocking the entrance to the restroom. Leave 65 the door propped open, so potential users can see that you are in there cleaning. • Immediately post "Restroom Closed" sign.
• Wear proper clothing.
• Prop door open with doorstop.

Daily Cleaning Procedures
• Visually check the appearance of the restroom.
• Pick up any debris on the floor, around the sink or toilet/urinal areas. • If they are full or nearly full, remove the trash can liner and replace with a new one. • Check soap, toilet paper, and paper towel dispensers to make sure they are properly stocked.
• Clean and scrub all interior surfaces of toilets/urinals with a toilet bowl cleaner. • Wipe down all exterior surfaces, including toilet seats, with a disinfectant. • Wipe down and disinfect all surfaces, including door handles, light switches, countertops, partitions and dispensers.
• Clean all mirrors with a glass cleaner to remove any fingerprints and marks. • Use a germicidal/acidic surface cleanser to wipe down the sinks and faucets and handles.
• Dust mop, sweep and wet mop the floors, taking care to keep the mops, mop buckets, and solutions used as bathroom only items. Avoid cross-contamination with other areas of the facility at all costs.

Not only will it deodorize the restroom, as it continuously cleans the urinal walls, but it also helps to unclog pipes and make sure they can adequately drain at all times. • Check to make sure all drains are properly draining. If not use a drain cleaner to remove all clogs.
• Restock all hand paper towel dispensers, toilet paper dispensers, seat cover dispensers and soap dispensers.
• Replacing Urinal Mats Every Other Day
Clean Up
• Remove all trash bags and place in the dumpster. Do not remove the caution/restroom closed signs until all work is finished and all surfaces, including the floors are completely dry.
• Rinse out and clean the mop buckets, mops, and rags that were used. • Replace Head mops Every Other Week
66 CLEANING MATERIALS
Bathroom Moppinq & Toilet Cleaninq Kit Janitorial Carts Caution, Safety & Wet Floor Signs Latex/Nitrile / Synthetic/ Vinyl Gloves Clean Microfiber Rags Metermist Aerosol Deodorizers & Dispensers Color Coded Raqs, Mops, & Buckets Mop Bucket and Wringers Cotton Wet Mops and Handles Porcelain and Metal Cleaner Creme Cleanser Restroom Surface Cleansers
Disinfectant Sprays "Restroom Closed" Sign
Drain Maintenance Chemicals Trigger Spray Bottles
Dust Mop and Dustpan Toilet Bowl Cleaners
Garbage Bags Toilet Bowl Swabs
Glass Cleaners Upright Brooms & Dust Pans
Gloves, Goaales and Appropriate Shoes "Wet Floor'' Signs Handheld Scrubbing Pads
Toilet Bowls and Urinals
• Remove all urinal screens and blocks from respective receptacles and flush before cleaning.
• Evacuate water from bowl. Using a bowl mop, press water over the trap. • Apply toilet bowl cleaner and disinfectant to toilet and urinal interiors only. Allow disinfectant cleaner to stand at least 10 minutes while other cleaning tasks are completed. Apply disinfectant to toilet and urinal exteriors and surrounding walls.

Clean Toilet Bowls and Urinals - Outside
• Spray outside and bottom surfaces with non-acid solution and wipe. Note: Do not 67 use acid base cleaners on stainless steel.
• Wipe toilet seat with non-acid disinfectant solution. • Wipe/clean/polish all stainless-steel surfaces
Dust All Areas - High to Low
• Clean all dust from ceiling fans and vents, utilizing appropriate dusting tool. • Dust tops of doors and stall partitions.
• Sweep floor remove all loose trash, and empty into waste receptacles.

HINT: High foaming cleansers will make cleaning and contact time easier. • Spot clean exterior surfaces, faucets, pipes, and under basins. Wipe all metal surfaces dry.
• Check operation of faucets and drains.
• Treat drains with bacterial digestanUdeodorant.
• Wipe/clean/polish all stainless-steel surfaces with stainless steel cleaner/polish.

Damp Mop
• Clear area of supply cart and equipment.
• Start in area farthest from the door and work towards the door. • Make sure to mop with fresh, clean mop water.

HINT: Using a Neutral pH Disinfectant Cleaner can provide effective bacteria elimination with odor counteraction.
• A mild acidulous tile cleaner may be required for grout lines on quarry tile floors. • Place mop in solution and wring out, leaving mop damp. When mopping floor area around toilets and urinals, mop thoroughly and wring out often. Change solution when necessary.
68 Odor Counteraction
• Spray bacteria-based odor counteractants liberally around toilets and urinals and let air dry.
• Pour four ounces into each floor drain before leaving area.

HINT: Saturating a paper towel with bacterial digestant deodorant and placing into waste receptacle will aid in counteracting odors long after you have left the restroom.

RENTALS/SPECIAL EVENTS JANITORIAL SERVICE DUTIES

2. This service is required approximately 52 times a year.

Duties Includes:
• Dry mop and wet mop empty ballroom floor.
• Clean ballroom glass (windows & doors) to remove fingerprints and smudges. • Clean wood stage floor.
• Dry mop and wet mop kitchen/food service area floor, and coffee station floor. • Clean, disinfect and hand dry (stainless steel) appliances, sinks, counters, and glass areas (and remove smudges and fingerprints).
• Clean kitchen glass (window and doors) to remove fingerprints and smudges. • Clean and empty coffee maker at coffee station.
• Clean, disinfect coffee station counters, sinks, and cabinets. • Sweep and wet mop front tile entrance with clean water only. • Shall empty trash urns and install new liners at front entrance and patio areas. • Clean trash debris from urns in the front entrance and patio areas. • Remove all foreign materials, gum, paper, food, trash, etc. from front entrance and patio areas.
• Clean patio tables/chairs.
• Remove fingerprints and smudges from doors and window glass in front entrance.

The contractor shall empty decorative trash cans in front lobby and install new liners.
• Vacuum; remove stains and spots from carpets in hallways and lobbies. • Clean and disinfect all four restrooms, including, but not limited to, toilets, urinals, sinks, faucets, sink counters, mirrors, partitions, walls, floors, dispensers, and baby changing stations.
69 • Shall restock soap and paper supplies.
• Shall empty trash and install new trash liners.
• Shall wipe down stall walls, tile walls, paper towel areas and doorknobs. • Clean tops of planter with marble cleaner and microfiber dust cloth .. • Clean bench with marble cleaner and microfiber dust cloth. 70 RFP INQUIRY FORM
(Must use this form to submit your questions)
Date: ----------
From: (Name)
Company:

Email: Contact No:

In Response to the RFP: Citywide Janitorial Services
All questions shall be submitted through PlanetBids.

Deadline: 5:00 P.M., April 03, 2025
Question:
71 RESPONSES TO SCOPE OF SERVICES
Proposers shall complete all forms and questionnaires as provided in this RFP. Failure to submit the required documents in the order provided below may render the proposal unacceptable and may not be considered for evaluation.

Proposal Package shall be bound in the following order:

1. Contents:

A Proposal Form
B. Proposal Fee Sheet: Labor
C. Subcontractors Form
D. Questionnaire: Firm Information
• Attach the Organization Chart
E. Questionnaire: Firm Experience
F. Questionnaire: Firm Personnel
G. Questionnaire: Equipment
H. Submit a Quality Control Plan
I. Questionnaire: Support Facilities
J. Questionnaire: Company Financial Condition
K. Proposal Affidavit
L. Past Contract Disqualification/Termination
M. Statement of Ability to Meet Insurance Requirement
• Attach the Insurance Certificate
N. Worker's Compensation Insurance Certificate

2. Contractor's Proof and Other Information
A Company W-9
72 PROPOSAL FORM
RFP : Citywide Janitorial Services
TO: City of Laguna Niguel
Public Works Department
30111 Crown Valley Parkway
Laguna Niguel, CA 92767
Firm Name:

Authorized Representative:

Title:

Email Address:

Address:

City, State, and Zip Code:

Telephone:

1. Addenda Acknowledgement. The Contractor confirms all items or other matters contained in RFP Addenda issued by or on behalf of the City (list all addendum on the blank line below) has been incorporated with its Proposal. Contractor must acknowledge each Addendum by the number with its initials or their Proposal shall be deemed non-responsive.

Acknowledge and acceptance of the following addenda is hereby:

Addenda No. 1 _______ Initials: _________ _
Addenda No. 2 _______ Initials: _________ _
Addenda No. 3 _______ initials: _________ _

2. By submitting this Response, the Contractor warrants and represents to the City the following:

A The project information provided, or made available, by the City is adequate, feasible and complete for providing the services.

B. This Proposal is binding for 90 days from the response submittal deadline.

C. Signature of the official authorized to bind to the terms of the proposal and agrees to perform the work as set for the specifications and this proposal.

D. Signed statement attesting that all information submitted with the proposal is true and correct.

E. Its Proposal is to provide all of the maintenance services required for all the facilities listed in the Request for Proposal.
73 F. The information provided regarding the facilities is a general understanding of the facilities and the Contractor is obligated to review each of the facilities before submitting a proposal.

G. The price submitted includes all appurtenant expenses, taxes, royalties and fees.

If Contractor is a corporation, the legal name of the corporation shall be set forth above together with the signature of authorized officers or agents; if Contractor is a partnership, the true name of the firm shall be set forth above, together with the signature of the partner or partners authorized to sign contracts on behalf of the partnership; and if Contractor is an individual, his signature shall be placed above.

REPRESENTATIVE, the duly authorized officer shall sign as follows:

Corporation Name
Name Authorized Representative Title
Signature Date
74 PROPOSAL FEE SHEET
RFP : CITYWIDE JANITORIAL SERVICES
FROM:
(Company Name)
Please note: Budget cuts and monetary adjustments by Federal government, State, County or City may seriously affect the level of service for this contract. Contractor therefore agrees to adjust the level of service without changing other contract conditions herein, if notified to do so, within a reasonable time period.

PART A - MONTHLY SERVICE RATE

CITY HALL AND POLICE SERVICES
Day Porter: Daily, Monday to Friday, 8 Hours a day from 8 A.M. to 5 P.M. 40 Hours Total Per Week
Monthly Rate $ x 12 months=$ Annual Rate
Subject to change based on the need of the facility.

Night-time Cleaning: Daily, Monday to Friday, 5 hours a day from 7 P.M, to 12 A.M.

Monthly Rate$ x 12 months=$ Annual Rate
Saturday & Sunday Cleaning (Police Services Only)
Night-time Cleaning: 2 hour per day, Saturday & Sunday
Monthly Rate$ x 12 months=$ Annual Rate
Event Cleaning (Saturday and Sunday) Per Day Rate: $
By: Authorized Representative Title:

Signature Date
75 PROPOSAL FEE SHEET
RFP : CITYWIDE JANITORIAL SERVICES
FROM:
(Company Name)
Please note: Budget cuts and monetary adjustments by Federal government, State, County or City may seriously affect the level of service for this contract. Contractor therefore agrees to adjust the level of service without changing other contract conditions herein, if notified to do so, within a reasonable time period.

CROWN VALLEY COMMUNITY CENTER
Day Porter: Daily, Sunday to Friday, 7 Hours a day from 8 A.M. to 4 P.M. 42 Hours Total Per Week
Monthly Rate$ x 12 months= $ Annual Rate
Subject to change based on the need of the facility.

Night-time Cleaning: Daily, Monday to Friday, 5 hours a day from 7 P.M. to 12 A.M.

Monthly Rate $ x 12 months=$ Annual Rate
Event Cleaning (Saturday and Sunday) Per Day Rate: $
By: Authorized Representative Title:

Signature Date
76 PROPOSAL FEE SHEET
RFP : CITYWIDE JANITORIAL SERVICES
FROM:
(Company Name)
Please note: Budget cuts and monetary adjustments by Federal government, State, . County or City may seriously affect the level of service for this contract. Contractor therefore agrees to adjust the level of service without changing other contract conditions herein, if notified to do so, within a reasonable time period.

SEA COUNTRY AND SENIOR COMMUNITY CENTER
Day Porter: Daily, Monday to Friday, 8 Hours a day from 8 A.M. to 5 P.M. 40 Hours Total Per Week
Monthly Rate$ x 12 months= $ Annual Rate
Subject to change based on the need of the facility.

Night-time Cleaning: Daily, Monday to Friday, 5 hours a day from 7 P.M. to 12 A.M.

Monthly Rate $ x 12 months=$ Annual Rate
Event Cleaning (Saturday and Sunday) Per Day Rate: $
By: Authorized Representative Title:

Signature Date
77 RFP : CITYWIDE JANITORIAL SERVICES
FROM:
(Company Name)
Please note: Budget cuts and monetary adjustments by Federal government, State, County or City may seriously affect the level of service for this contract. Contractor therefore agrees to adjust the level of service without changing other contract conditions herein, if notified to do so, within a reasonable time period.

PART B - AS NEEDED SERVICES
As Needed for any additional cleaning will be price at an hourly rate, under the supervision of the Building and Facilities Superintendent designee. • Disinfecting Cleaning services will include the use of chemicals to kill germs on surfaces.
• Special Events may require additional service on Saturday and Sunday, upon the request of the Building and Facilities Superintendent designee.

1. Essential Cleaning and Sanitation
Hourly Rate is$ ________ _
By: Authorized Representative Title:

Signature Date
78 SUBCONTRACTORS
Identify Subcontractors by company name, address, contact person, telephone number and portion of work. The list should include a summary of the roles and responsibilities of each Subcontractor.

Subcontracting: No portion of the work covered by these specifications can be subcontracted or assigned without prior approval of the City. Requests to subcontract all or any portion of services required by this contract will be submitted to the Public Works Director, or his/her designee, at least thirty (30) days in advance of the proposed effective date of the subcontract. Contractor shall include in this written request a detailed description of how the Contractor plans to oversee the services performed by the proposed subcontractor. Contractor shall be responsible for services provided by any subcontractor as if Contractor were providing the services with its own organization. Any subcontractor who will provide services shall have successfully passed a background check prior to commencing work. Contractor shall bear the expense of any subcontractor background checks.

Subcontractor Company Name:

Address: I City:

State: I Zip Code: I License No.:

Authorized Representative: Contact No.:

Email Address: DIR No.

Designated staff to perform the following function:

Subcontractor Company Name:

Address: I City:

State: I Zip Code: I License No.:

Authorized Representative: Contact No.:

Email Address: DIR No.

Designated staff to perform the following function :
79 QUESTIONNAIRE: FIRM INFORMATION

1. Legal Name and Address
Name:

Address:

City: State: Zip Code:

2. Please provide the name and contact information who is authorized to submit this Proposal.

Name:

Title:

Contact No. :

Email:

3. Please check the type of entity pertain to your firm:
□ Corporation □ Partnership □ Sole Proprietorship □ Joint Venture □ Other (please specify): _____________ _ _ ____ _

4. If a corporation, state the following:

Date of Incorporation: _ _ _ _ State in which Incorporated: _ _____ _

5. Is the firm authorized to do business in California? □ Yes □ No If yes, on what basis? □ CA Corp □ CA Business License □ Other: _ ____ _

6. Name and Title of Principal Officers
Name Title of Principal Officers

7. The business was founded in: _________ (Month, date, Year)

8. The length of time in business: years

9. Provide the total number of employees: _______ _
80 10.Any former address or parent company? □ Yes □ No
Provide the locations of other offices, if applicable.

Location:
--------------------------- Location:
--------------------------- Location:
---------------------------
Provide the parent company, if applicable.

Company: _________________________ _
Location: ---------------------------

11. Provide evidence, in the form of copies of licenses and certificates, that the firm meets minimum requirements.

PLEASE ATTACHED YOUR ORGANIZATION CHART TO THIS PAGE.
81 QUESTIONNAIRE: FIRM EXPERIENCE
Provide at least three (3) similar in character, size and state if it services provided was for a commercial, educational facility, entertainment facility, government (cities, counties, courts, etc .. . ) healthcare facility, hospitality facility, or industrial facility completed in the last ten (10) years. The term "completed" means accepted and final payment received from the owner or authorized representative. The term "similar in character'' means projects that demonstrate experience in this Scope of Service of the RFP. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications. **If the contractor does not have the experience in projects of similar nature, provide a written narrative as to why they are qualified to perform the work and what measures they intend to employ to familiarized themselves with the project work. Attach the narrative to this form. **
This form may be duplicated if additional space is required.

SERVICE 1
Owner Name:

Address:

City: State: Zip Code:

Term of Contract: I Contract Amount:

Start Date End Date:

The service was provided to (please check one):
□ Commercial Building □ Educational Facility D Healthcare Facility □ Commercial Real Estate □ Entertainment Facility D Hospitality Facility □ Government Facility □ Industrial Facility
Reference for this project:

Contact Person: Title:

Email: Contact No:

Provide brief description of the work performed:
82 SERVICE 2
Owner Name:

Address:

City: State: Zip Code:

Term of Contract: I Contract Amount:

Start Date End Date:

The service was provided to (please check one):
□ Commercial Building □ Educational Facility □ Healthcare Facility □ Commercial Real Estate □ Entertainment Facility □ Hospitality Facility □ Government Facility □ Industrial Facility
Reference for this project:

Contact Person: Title:

Email: Contact No:

Provide brief description of the work performed:

SERVICE 3
Owner Name:

Address:

City: State: Zip Code:

Term of Contract: Contract Amount:

Start Date End Date:

Contact Person: Title:

Email: Contact No:

Provide brief description of the work performed:
83 QUESTIONNAIRE: FIRM PERSONNEL
There can be no change of Key Personnel once the proposal is accepted for contract award without the prior approval of the City's Contract Administrator.

The number of years of experience providing the desired services, which must be a minimum of three years.

This form may be duplicate if additional space is required.

Staff- President
Title:

Level of Education/Degree Obtained . Years of Experience:

Provide the person's experiences:

Staff-Supervisor
Title:

Level of Education/Degree Obtained I Years of Experience:

Provide the person's experiences:

Staff- Specialist
Title:

Level of Education/Degree Obtained Years of Experience:

Provide the person's experiences:
84 QUESTIONNAIRE: CLEANING SUPPLIES, EQUIPMENT AND TOOLS The Contractor will provide cleaning supplies and equipment necessary to complete the scope of services.

List the types of cleaning supplies and equipment (include the manufacturer, model #) be assigned to this contract.

Material Manufacturer Quantity
All Purpose Cleaner
Carpet Cleaner
Drain Maintainer/Restroom Odor Control
Floor Cleaner
Floor Stripper
Floor Wax
Glass Cleaner
Hand Soap
Odor Eliminator for Floor Drains
Restroom Cleaner
Rubber Gloves
Stainless Steel Cleaner /Polish for
drinking fountain and refrigerators
Tile/Floor Cleaner
Broom(s) (Push)
Corner Broom(s)
Dust Mop and Pan(s)
Janitorial Cart(s)
Ladder(s)
Mop Bucket and Wringers(s)
Pump Up Sprayer(s)
Restroom Closed/Wet Floor Sign(s)
Squeegee(s)
Step Stool(s)
Upright Broom(s)
Other:
85 Equipment Manufacturer and Model # Quantity
Carpet Extraction Cleaner(s)
(Vehicle Mounted)
Floor Burnisher(s)
Janitorial Cart(s)
Vacuum Cleaner(s)
Wet and Dry Vacuum Cleaner(s)
ATTACH PHOTOS OF THE CLEANING EQUIPMENT TO THIS PAGE.
86 QUALITY CONTROL PLAN
The Bidder must submit a Quality Control Plan with the Proposal.

This should include:

1. The means the Contractor will use for completing the project.

2. Effective means of correcting any problems.

3. Identification of the entire scope of the project to illustrate that the Contractor is aware of the range and extent of the contract.

4. Identification of methodology to be used in handling complaints from the public, and damage to property during the performance of this contract. 87 QUESTIONNAIRE: SUPPORT FACILITIES

1. Provide the address of the office from which work crews will be assigned.

Answer:

2. Provide address of main office.

Answer:

3. What is your local toll-free telephone number?
Answer:

4. What telephone number is available for emergency response? Answer:
88 QUESTIONNAIRE: COMPANY FINANICAL CONDITION
ANSWER THE FOLLOWING QUESTIONS. FAILURE TO PROVIDE BACK UP TO A "YES" ANSWER MAY RESULT IN A RESPONSE OF DISQUALIFICATION.

1. Has the company (or any owner) ever defaulted on a contract forcing a surety to suffer a loss?
□ No □ Yes If Yes, explain on a separate paper and attach to this questionnaire form.

2. In the past five (5) years, has the company had any contract with disputed amounts more than $50,000 or a contract which was terminated by the owner, owner's representative or other contracting party and which required completion by another party?
□ No □ Yes If Yes, explain on a separate paper and attach to this questionnaire form

3. Has the company, an affiliate company, or any owner ever declared bankruptcy or been in receivership? □ No □ Yes If Yes, explain on a separate paper and attach to this questionnaire form.

4. Has the company ever had arbitration on contracts in the past five (5) years? □ No □ Yes If Yes, explain on a separate paper and attach to this questionnaire form

5. Does the company have any outstanding liens or stop notices for labor and/or materials filed against any contracts which have been done or are being done by the company? □ No □ Yes If Yes, explain on a separate paper and attach to this questionnaire form

5. Has your firm or any member of your firm ever had a claim brought against because of breach of contract or nonperformance? □ No □ Yes If Yes, explain on a separate paper and attach to this questionnaire form

6. Debarred Statement: Has this firm, or any principal(s) ever been debarred from providing any services by the Federal Government, any state government, or any local government agency within or without the State of California?
□ No □ Yes
Initials ___ If "Yes," please attach a full detailed explanation, including dates, circumstances and current status.
89 PROPOSAL AFFIDAVIT
RFP : Citywide Janitorial Services
The undersigned Contractor hereby proposes to furnish all materials, equipment, tools, labor, and incidentals required to provide these services as set forth in the Request for Proposal for performing the work.

Contractor declares that this proposal is based upon careful examination of the Request for Proposal, including the specifications for performing the work, the work sites, and all other contract documents. If this proposal is accepted for award, Contractor agrees to enter into a contract with Agency at the prices set forth in the following Proposal Forms.

Contractor understands the following:

1. Its Proposal is to provide all of the Municipal Maintenance Services required for all City owned facilities.

2. The price submitted includes all appurtenant expenses, taxes, royalties and fees.

Signed Date
Company Name:

Address:

City, State, and Zip Code:

Telephone No.:
90 PAST CONTRACT DISQUALIFICATIONS/TERMINATIONS
The Proposer is required to state any and all instances of being disqualified, removed, or otherwise prevented from proposing on or completing any contract for construction.

1. Have you ever been disqualified or terminated from any contract? □ No □ Yes

2. If yes, provide name and address of agency and explain the circumstances:

Agency Name: ______________________ _
Agency Address: ______________________ _
Explanation:

Additional paper may be used to complete if necessary.

Signature of Contractor
Print Name and Title
91 STATEMENT OF ABILITY TO MEET INSURANCE REQUIREMENTS
I and the insurance broker(s)/company(ies) have reviewed the attached City of Laguna Niguel Insurance Requirement as stated below and on the Maintenance Service Agreement to provide verification of coverage after award of the contract.

MUST PROVIDE THE INSURANCE BROKER'S INITIALS IN THE TEXT BOX BELOW.

Insurance
ITEMS/DESCRIPTION Broker
Initials:

The City shall be named as an additional insured on the Commercial General Liability and Comprehensive Automobile Liability policies, documented by a written endorsement.

The policy must carry a 30-day cancellation clause is applicable to all coverage.

Waiver of Subrogation clause is applicable to all coverage.

Commercial General Liability insurance, with limits of not less than One Million Dollars ($1,000,000) per occurrence / Two Million Dollars ($2,000,000) aggregate and must include coverage for property damage, bodily injury, personal & advertising injury, products and completed operations, liability assumed under an insured Contract (including tort of another assumed in a business contract), and independent contractor's liability, written on an "occurrence" form.

Business Automobile Liability covering all owned, non-owned and hired vehicles with combined single limit for bodily injury and/or property damage of not less than One Million Dollars ($1,000,000). (Business Auto Liability is required when a vendor is operating a vehicle on City premises for other than commute purposes or the vehicle is an integral part of their services).

Workers' Compensation insurance. This coverage is required unless Contractor provides written verification it has no employees. Coverage must be at least as broad as that which is required by the State of California, with Statutory Limits. Contractor must also maintain Employer's Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease, as required by statutory insurance requirement of the State of California.

By: Date:
------------- Signature of Representative
92 WORKERS' COMPENSATION INSURANCE CERTIFICATE
Pursuant to Section 1861 of the State Labor Code Amended by Stats. 1979, C.373, p1343, each contractor to whom a public works contract has been awarded shall sign the following certificate and shall submit same to the Agency prior to performing any work on the contract:
"I am aware of the provisions of Section 3700 of the Labor Code which requires every employer to be insured against liability for Worker's Compensation or to undertake self-insurance in accordance with the provisions of that Code, and I will comply with such provisions before commencing the performance of work of this contract."
Contractor
By
Print Name
Signature
Title
Date
Section 3700 of the State Labor Code reads as follows:
"Every employer except the State shall secure the payment of compensation in one or more of the following ways:
(a) By being insured against liability to pay compensation in one or more insurers duly authorized to write compensation insurance in this state. (b) By securing, from the Director of Industrial Relations a certificate of consent to self-insure, which may be given upon furnishing proof satisfactory to the Director of Industrial Relations of ability to self-insure and to pay any compensation that may become due to his employee."
93 Did you sign and submit all the required forms?
Did you attach any relevant information related to the questionnaire? If not, the proposal may be rejected.
94 SAMPLE MAINTENANCE SERVICES

AGREEMENT
The contract agreement is required by the awarded Contractor. For reference only, please review the agreement on the next pages.

AGREEMENT FOR MAINTENANCE SERVICES
(PUBLIC WORKS DEPARTMENT)
[Description of the Services - should match RFP title]
THIS AGREEMENT is made and entered into as of ______ ("Effective Date"), by and between the City of Laguna Niguel, a municipal corporation, hereinafter the "City", and [Contractor], a [State of Incorporation & Company Type], hereinafter the "Contractor." City and Contractor are sometimes hereinafter individually referred to as "Party" and hereinafter collectively referred to as "Parties". Contractor has been qualified by the California Secretary of State to conduct business in the state of California.

Contractor's license number is _________ '-_____ _,] [specify license type]; Contractor's DIR registration number is [ ]. Contractor confirms that its license is active as of the Effective Date of this Agreement and shall remain active for the duration of the Agreement.

A. The City requires [enter the description of the service].

B. The City circulated a Request for Proposals, [Name of the RFP], on [Date]. to solicit competitive proposals from contractors to complete these services.

C. Contractor submitted a proposal to the City to provide the required services.

D. City staff reviewed all of the proposals and, after considering the qualifications, proposed staffing, working plans, response time, fairness, and reasonableness of the Contractor's proposed cost, has determined that an Agreement to provide the required services should be awarded to the Contractor.

E. The City and Contractor now desire to enter into an Agreement for the required services.

AGREEMENT:

NOW, THEREFORE, in consideration of the foregoing Recitals and the mutual promises and covenants herein contained, the parties hereto agree as follows:

1. Scope of Services. Contractor shall perform the work and provide all labor, materials, equipment and services in a good and workmanlike manner for the project identified as ______________ (the "Project"). Contractor agrees to perform the services for City, in a manner satisfactory to City, as described in the Scope of Services ("Services") which is attached hereto as Exhibit "A" which is incorporated herein by this reference. In the event of any conflict between the terms of this Agreement and Exhibit "A", the terms of this Agreement shall control. 1 2. Additional or Different Services. Any proposed changes to the Scope of Services which are the subject of this Agreement shall be made only by written amendment to this Agreement.

3. Term. The Contractor shall commence providing the required services on [Month Date Year OR effective on the date stated above] and this Agreement shall continue in full force and effect until [Month Date Year OR until the work required by this Agreement is completed], subject to termination as provided in Section 19, except the indemnification provisions contained in Section 12 shall remain in full force and effect after the Agreement is terminated. The Agreement may be extended by the City for two, one-year terms if the Contractor's performance is satisfactory and it is in the interest of the City.

4. Payment.

A. Payment for Services. City agrees to pay Contractor for providing the maintenance services which are described in the Scope of Services, and to pay for those services in the amount and in the manner and at the times set forth in Exhibit "B" (Schedule of Compensation; Method of Payment), attached and incorporated herein for the not-to-exceed sum of XXXX ($xxx.xx) in Year One of the Agreement [include additional not-to-exceed amounts for future yearsL.

This Agreement also includes a twenty percent (20%) contingency in an amount not-toexceed XXXX ($XXX.XX) to account for unforeseen conditions or additional work related to this project. The allowance shall be used solely by the City to address any unforeseen repairs or additional work related to the Scope of Services. The Contractor shall obtain written approval from the City for the use of the allowance, which approval shall not be unreasonably withheld or delayed.

In no event shall the total compensation paid to the Contractor for the Scope of Services exceed XXXXX ($X,XXX.00).

Upon expiration of the term of the Agreement, if the term is extended (pursuant to Section 3 or otherwise), fees and rates may only be increased both pursuant to Section 20 as well as subsequent to negotiation between the Parties on a reasonable increase. The maximum of such increase shall be no greater than the CPI increase (Los Angeles-Long Beach-Anaheim, CA) for the applicable period of time or 3 percent, whichever is less. City has no obligation or duty to provide any such increase. The total compensation shall include the attendance of Consultant at all project meetings reasonably deemed necessary by City. Consultant agrees that if Consultant becomes aware of any facts, circumstances, techniques, or events that may or will materially increase or decrease the cost of the work or services, Consultant shall promptly notify the City Representative of said fact, circumstance, technique or event and the estimated increased or decreased cost related thereto.

B. Invoices. Upon submission of each invoice, if the City is satisfied that the Contractor has performed the services described therein, the City shall promptly approve 2 the invoice, in which event, payment shall be made within thirty (30) days of receipt of the invoice by the City. Such approval shall not be unreasonably withheld.

5. Taxes. Contractor shall calculate payment for all sales, unemployment, and other taxes imposed by local, State and federal law. These payments are included in the total amounts in Exhibit "8".

6. Licenses: Standard of Care.

A. Qualifications. Contractor represents and agrees that all personnel engaged by Contractor in performing services are and shall be fully qualified and are authorized or permitted under state and local law to perform such services. Contractor represents and warrants to City that it has all licenses, permits, qualifications, and approvals to provide the services and work required to be performed by this Agreement.

Contractor further represents and warrants that it shall keep in effect all such licenses, permits, and other approvals during the term of this Agreement.

B. Licenses, Permits. Should any of Contractors' licenses, permits or other approvals lapse, be suspended or otherwise no longer be in effect, Contractor shall immediately provide Notice to the City's Public Works Director pursuant to Section 19.

Contractor shall identify the license, permit or approval which is no longer in effect, what steps are needed to cure this deficiency and the date when Contractor anticipates their license, permit or approval will be restored. Contractor shall be responsible for all costs of delay caused by any such deficiency.

C. Standard of Care: Corrections. Contractor shall perform the Services under this Agreement in a skillful and competent manner. The Contractor shall be responsible to City for any errors or omissions in the performance of the Services pursuant to this Agreement. Should any errors caused by Contractor be found in such Scope of Services, Contractor shall correct the errors at no additional charge to City by redoing the Services.

Should Contractor fail to make such correction(s) in a reasonably timely manner, such correction(s) may be made by the City, and the cost thereof shall be charged to the Contractor. •

7. Legal Responsibilities.

A. Contractor shall keep itself informed of all State and Federal law(s) and regulation(s) which may in any manner affect those employed by it or in any way affect the performance of its Services pursuant to this Agreement. Contractor shall, at all times, observe and comply with all such laws and regulations. City, and its officers and employees, shall not be liable at law or in equity by reason of the failure of the Contractor to comply with this paragraph.

B. The City and its Council members, officers, employees, agents, representatives and consultants are not responsible or liable for any claims, losses or damages that may arise from injury to any person, including employees of Contractor or 3 any subcontractor, or from damage to adjoining or other property from any cause whatsoever arising out of or in connection with the performance of the required Services.

8. Non-Assignability. Neither this Agreement nor any rights, title, interest, duties or obligations under this Agreement may be assigned, transferred, conveyed or otherwise disposed of by Contractor without the prior written consent of City.

9. Subcontracting Subject to Approval. Contractor may not subcontract any portion of the Services required by this Agreement to other person(s) or firm(s) unless Contractor first obtains the written consent of City to engage in such subcontracting.

10. Independent Contractor. Contractor is and shall, at all times, remain as to City a wholly independent contractor. Neither the City nor any of its officers, employees, or agents, shall have control over the conduct of the Contractor or any of the Contractor's officers, employees, or agents. Except as specified in writing by City, Contractor shall not, at any time or in any manner, represent that it or any of its officers, employees, or agents, are officers, employees, or agents, of the City. In addition, Contractor shall have no authority, expressed or implied, to act on behalf of City, and Contractor shall have no authority, expressed or implied, to incur any obligation or liability against the City.

Contractor shall be responsible for and pay all taxes and other payments for Contractor and its employees for Federal and State income taxes, including withholding of taxes, Social Security, worker's compensation insurance, State disability insurance, unemployment insurance, and all other similar items.

11. Administration. This Agreement will be administered by the Public Works Department. The Director of Public Works or his or her designee shall be considered the Project Administrator and shall have the authority to act for the City under this Agreement.

The Project Administrator shall represent the City in all matters pertaining to the Services to be rendered pursuant to this Agreement.

12. Indemnification, Hold Harmless. and Duty to Defend.

A. General Obligations. Contractor agrees, to the full extent permitted by law, to indemnify, defend and hold harmless City and its elected and appointed officers, employees, agents, designated volunteers, attorneys, successors and assigns (each an "lndemnitee" and collectively, "lndemnitees") against, and will hold and save them and each of them harmless from, whether actual or threatened, any and all actions, either judicial, administrative, arbitration or regulatory claims, damages to persons or property, losses, costs, penalties, obligations, errors, omissions or liabilities (herein "Claims or Liabilities") that may be asserted or claimed by any person, firm or entity arising out of or in connection with the negligent performance of the work, operations or activities provided herein of Contractor, its officers, employees, agents, subcontractors, or invitees, or any individual or entity for which Contractor is legally liable (each an "lndemnitor'' and collectively, "lndemnitors"), or arising from lndemnitors' reckless or willful misconduct, or arising from lndemnitors' negligent performance of or failure to perform any term, provision, covenant or condition of this Agreement, and in connection therewith: 1) 4 Contractor will defend any action or actions filed or threatened in connection with any such Claims or Liabilities, or at option of lndemnitee(s) will reimburse and pay for all costs and expenses, including legal costs and attorneys' fees, incurred by lndemnitee(s) in connection therewith; and, 2) Contractor will promptly pay any judgment rendered against lndemnitee(s) for any such Claims or Liabilities, and will save and hold lndemnitee(s) harmless therefrom.

B. Further Provisions. The indemnity obligation herein shall be binding on successors, assigns and heirs of Contractor and shall survive termination of this Agreement. Contractor shall incorporate similar indemnity agreements as provided herein with its subcontractors, and if Contractor fails to do so Contractor shall be fully responsible to indemnify City hereunder therefor. Failure of City and/or City Parties (collectively "City" for solely this Section 12(b)) to monitor compliance with any of the indemnification provisions herein shall not be a waiver hereof. The indemnification provisions herein do not apply to claims or liabilities occurring as a result of City's sole negligence or willful misconduct, but, to the fullest extent permitted by law, shall apply to claims and liabilities resulting in part from City's negligence. The indemnification provided herein includes Claims or Liabilities arising from any negligent or wrongful act, error or omission, or reckless or willful misconduct of lndemnitors in the performance of the services hereunder. Payment of invoices by City is not a condition precedent to enforcement of the indemnity obligation herein. In the event of any dispute between Contractor and City, as to whether liability arises from the sole negligence or willful misconduct of City, Contractor will be obligated to pay for City's defense until such time as a final judgment has been entered adjudicating City as solely negligent or responsible for willful misconduct. Contractor will not be entitled in the absence of such a determination to any reimbursement of defense costs including but not limited to attorney's fees, expert fees and costs of litigation. City may offset against the amount of any fees due to Contractor under this Agreement any amount due to City from Contractor as a result of Contractor's failure to promptly pay to City any reimbursement or indemnification arising under Section 12 of this Agreement. Such offset, if any, does not satisfy any amount, greater than the offset, due to City from Contractor.

C. Subcontractors. Contractor shall obtain executed indemnity agreements with provisions identical to those in this Section from each and every subcontractor or any other person(s) or entity(ies) involved by, for, with, or on behalf of the Contractor in the performance of this Agreement.

D. Workers' Compensation Acts not Limiting. Contractor's indemnifications and obligations under this Section, or any other provision of this Agreement, shall not be limited by the provisions of any workers' compensation act or similar act. Contractor expressly waives its statutory immunity under such statutes or laws as to City, its officers, agents, employees and volunteers.

E. Insurance Requirements not Limiting. City does not, and shall not, waive any rights that it may possess against Contractor because of the acceptance by City, or the deposit with the City, of any insurance policy or certificate required pursuant to this 5 Agreement. The indemnities in this Section shall apply regardless of whether or not any insurance policies are determined to be applicable to the Liabilities, tax, assessment, penalty or interest asserted against City.

F. Survival of Terms. Contractor's indemnifications and obligations under this Section shall survive the expiration or termination of this Agreement.

G. Offset. City may offset against the amount of any fees due to Contractor under this Agreement any amount due to City from Contractor as a result of Contractor's failure to promptly pay to City any reimbursement or indemnification arising under this paragraph.

13. Liability Insurance.

A Insurance Policies. Without limiting Contractor's indemnification of the City as described in Section 12, Contractor shall obtain and provide and maintain at its own expense during the term of this Agreement, policy or policies of liability insurance of the type and amounts described below and satisfactory to the City Attorney. Such policies shall be signed by a person authorized by that insurer to bind coverage on its behalf and must be filed with the City prior to exercising any right or performing any work pursuant to this Agreement.

C. Insurance Coverage. Prior to the commencement of any services hereunder, Contractor shall provide to City certificates of insurance with original endorsements, and copies of policies, if requested by City, of the following insurance coverage:
1) General Liability Insurance. Contractor shall maintain commercial general liability insurance with coverage at least as broad as Insurance Services Office form CG 00 01, in an amount not less than $1,000,000 per occurrence, $2,000,000 general aggregate, for bodily injury, personal injury, and property damage. The policy must include contractual liability that has not been amended. Any endorsement restricting standard ISO "insured contract" language will not be accepted. 2) Automobile Liability Insurance. Contractor shall maintain automobile insurance at least as broad as Insurance Services Office form CA 00 01 covering bodily injury and property damage for all activities of the Contractor arising out of or in connection with Work to be performed under this Agreement, including coverage for any owned, hired, non-owned or rented vehicles, in an amount not less than $1,000,000 combined single limit for each accident.
6 3) [Delete if the services do not require a professional license and insert "Intentionally Omitted"] Professional Liability (errors & omissions) Insurance. Contractor shall maintain professional liability insurance that covers the Services to be performed in connection with this Agreement, in the minimum amount of $1,000,000 (a) per claim and (b) in the aggregate. Any policy inception date, continuity date, or retroactive date must be before the effective date of this agreement and Contractor agrees to maintain continuous coverage through a period no less than three (3) years after completion of the services required by this agreement.
4) Workers' Compensation Insurance. Contractor shall maintain Workers' Compensation Insurance (Statutory Limits) and Employer's Liability Insurance (with limits of at least $1,000,000). Contractor shall submit to City, along with the certificate of insurance, a Waiver of Subrogation endorsement in favor of City, its officers, agents, employees and volunteers.

D. Waiver of subrogation. All insurance coverage maintained or procured pursuant to this Agreement shall be endorsed to waive subrogation against City, its elected or appointed officers, agents, officials, employees and volunteers or shall specifically allow Contractor or others providing insurance evidence in compliance with these specifications to waive their right of recovery prior to a loss. Contractor hereby waives its own right of recovery against City and shall require similar written express waivers and insurance clauses from each of its sub-contractors.

E. Duration of coverage. Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property, which may arise from or in connection with the performance of the Work hereunder by Contractor, their agents, representatives, employees or subcontractors.

F. Primary/noncontributing. Coverage provided by Contractor shall be primary and any insurance or self-insurance procured or maintained by City shall not be required to contribute with it. The limits of insurance required herein may be satisfied by a combination of primary and umbrella or excess insurance. Any umbrella or excess insurance shall contain or be endorsed to contain a provision that such coverage shall also apply on a primary and non-contributory basis for the benefit of the City before the City's own insurance or self-insurance shall be called upon to protect it as a named insured.

G. City's rights of enforcement. In the event any policy of insurance required under this Agreement does not comply with these specifications or is canceled and not replaced, City has the right but not the duty to obtain the insurance it deems necessary and any premium paid by City will be promptly reimbursed by Contractor or City will withhold amounts sufficient to pay premium from Contractor payments. In the alternative, City may cancel this Agreement.

H. Acceptable insurers. All insurance policies shall be issued by an insurance company currently authorized by the Insurance Commissioner to transact business of insurance or is on the List of Approved Surplus Line Insurers in the State of California, 7 with an assigned policyholders' Rating of A- (or higher) and Financial Size Category Class VII (or larger) in accordance with the latest edition of Best's Key Rating Guide, unless otherwise approved by the City's Risk Manager.

I. Enforcement of contract provisions (non estoppel). Contractor acknowledges and agrees that any actual or alleged failure on the part of the City to inform Contractor of noncompliance with any requirement imposes no additional obligations on the City nor does it waive any rights hereunder.

J. Requirements not limiting. Requirements of specific coverage features, or limits contained in this Section are not intended as a limitation on coverage, limits or other requirements, or a waiver of any coverage normally provided by any insurance. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a given issue and is not intended by any party or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. If the Contractor maintains higher limits than the minimums shown above, the City requires and shall be entitled to coverage for the higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City.

K. Notice of cancellation. Contractor agrees to oblige its insurance agent or broker and insurers to provide to City with a thirty (30) day notice of cancellation (except for nonpayment for which a ten (10) day notice is required) or non renewal of coverage for each required coverage.

L. Additional insured status. General liability policies shall provide or be endorsed to provide that the City and its officers, officials, employees, agents, and volunteers shall be additional insureds under such policies. This provision shall also apply to any excess/umbrella liability policies.

M. Prohibition of undisclosed coverage limitations. None of the coverages required herein will be in compliance with these requirements if they include any limiting endorsement of any kind that has not been first submitted to City and approved of in writing.

N. Separation of Insureds. A severability of interests provision must apply for all additional insureds ensuring that Contractor's insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the insurer's limits of liability. The policy(ies) shall not contain any cross-liability exclusions.

0. Pass Through Clause. Contractor agrees to ensure that its subcontractor(s) and any other party involved with the project who is brought onto or involved in the project by Contractor, provide the same minimum insurance coverage and endorsements required of Contractor. Contractor agrees to monitor and review all such coverage and assumes all responsibility for ensuring that such coverage is provided in conformity with the requirements of this section. Contractor agrees that upon request, all agreements with consultants, subconsultant, and others engaged in the project will be submitted to City for review. 8 P. City's right to revise specifications. The City reserves the right at any time during the term of the contract to change the amounts and types of insurance required by giving the Contractor ninety (90) days advance written notice of such change. If such change results in substantial additional cost to the Contractor, the City and Contractor may renegotiate Contractor's compensation.

Q. Self-insured retentions. Any self-insured retentions must be declared to and approved by City. City reserves the right to require that self-insured retentions be eliminated, lowered, or replaced by a deductible. Self-insurance will not be considered to comply with these specifications unless approved by City.

R. Timely notice of claims. Contractor shall give City prompt and timely notice of claims made or suits instituted that arise out of or result from Contractor's performance under this Agreement, and that involve or may involve coverage under any of the required liability policies.

S. Additional insurance. Contractor shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own judgment may be necessary for its proper protection and prosecution of the Work.

14. State Labor Code: Prevailing Wage Requirements.

A. Public Works. This Agreement calls for services that, in whole or in part, constitute "public works" as defined in Division 2, Part 7, Chapter 1 ( commencing with Section 1720) of the California Labor Code ("Chapter 1"). Further, Contractor acknowledges that this Agreement is subject to (a) Chapter 1 and (b) the rules and regulations established by the Department of Industrial Relations ("DIR") implementing such statutes. Therefore, as to those services that are "public works", Contractor shall comply with and be bound by all the terms, rules and regulations described in Chapter 1 and the rules and regulations established by the DIR implementing such statutes as though set forth in full herein.

8. Prevailing Wage. Contractor and all sub-contractors shall pay the general prevailing rate of per diem wages as determined and as published by the State Director of the Department of Industrial Relations pursuant to Article 2 of Chapter 1 of Part 7, of Division 2 of the State Labor Code, including, but not limited to, Sections 1770, 1771, 1773, 1773.2 and 1774. Copies of these rates and the latest revisions thereto are on file in the office of the City Clerk of the City of Laguna Niguel or may be obtained at http://www.dir.ca.gov/OPRL/DPreWaqeDetermination.htm.

C. Contracts. California law requires the inclusion of specific Labor Code provisions in certain contracts. The inclusion of such specific provisions below, whether or not required by California law, does not alter the meaning or scope of paragraph A of this Section.
9 D. Registration with DIR. Contractor shall be registered with the Department of Industrial Relations in accordance with California Labor Code Section 1725.5, and has provided proof of registration to City prior to the Effective Date of this Agreement.

Contractor shall not perform work with any subcontractor that is not registered with DIR pursuant to Section 1725.5. Contractor and subcontractors shall maintain their registration with the DIR in effect throughout the duration of this Agreement. If the Contractor or any subcontractor ceases to be registered with DIR at any time during the duration of the project, Contractor shall immediately notify City.

E. Compliance Monitoring. Pursuant to Labor Code Section 1771.4, Contractor's Services are subject to compliance monitoring and enforcement by DIR.

Contractor shall post job site notices, as prescribed by DIR regulations.

F. Copies of Per Diem Wages. Pursuant to Labor Code Section 1773.2, copies of the prevailing rate of per diem wages for each craft, classification, or type of worker needed to perform the Agreement are on file at City Hall and will be made available to any interested party on request. Contractor acknowledges receipt of a copy of the DIR determination of such prevailing rate of per diem wages, and Contractor shall post such rates at each job site covered by this Agreement. Contractor shall post at the work site a copy of the wage rates and post other information as required by law or regulation of the State Labor Commissioner.

G. Penalties. Contractor shall comply with and be bound by the provisions of Labor Code Sections 177 4 and 1775 concerning the payment of prevailing rates of wages to workers and the penalties for failure to pay prevailing wages. The Contractor shall, as a penalty to City, forfeit $200.00 for each calendar day, or portion thereof, for each worker paid less than the prevailing rates as determined by the DIR for the work or craft in which the worker is employed for any public work done pursuant to this Agreement by Contractor or by any subcontractor.

I. Apprentices. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1777.5, 1777.6 and 1777. 7 and California Administrative Code Title 8, Section 200 et seq. concerning the employment of apprentices on public works projects. Section 1777.5 of the Labor Code requires Contractor or Contractors employing tradesmen in any apprenticeable occupation to apply to the Joint Apprenticeship Committee nearest the site of the public works project, which administers the apprenticeship program in that trade for a certificate of approval. The certificate will also fix the ratio of apprentices 10 to journeymen to be used in the performance of the Agreement. Contractor is required to make contributions to funds established for the administration of apprenticeship programs if he employs registered apprentices or journeymen in any apprenticeable trade and if other contractors on the public works site are making such contributions. Information relative to apprenticeship standards, contributions, wage schedules and other requirements may be obtained from the State Director of Industrial Relations or from the Division of Apprenticeship Standards. Section 1777.6 of the Labor Code provides that it shall be unlawful to refuse to accept otherwise qualified employees as registered apprentices solely on the grounds of race, religious creed, color, national origin, ancestry, sex, or age. Contractor shall be responsible for compliance with these aforementioned Sections for all apprenticeable occupations. Prior to commencing work under this Agreement, Contractor shall provide City with a copy of the information submitted to any applicable apprenticeship program.

Within 60 days after concluding work pursuant to this Agreement, Contractor and each of its subcontractors shall submit to City a verified statement of the journeyman and apprentice hours performed under this Agreement.

J. Debarment or Suspension. The Contractor shall not perform work with any Subcontractor that has been debarred or suspended pursuant to California Labor Code Section 1777.1 or any other federal or state law providing for the debarment of contractors from public works. The Contractor and Subcontractors shall not be debarred or suspended throughout the duration of this Contract pursuant to Labor Code Section 1777.1 or any other federal or state law providing for the debarment of contractors from public works. If the Contractor or any subcontractor becomes debarred or suspended during the duration of the project, the Contractor shall immediately notify City.

L. Workers' Compensation. California Labor Code Sections 1860 and 3700 provide that every employer will be required to secure the payment of compensation to its employees. In accordance with the provisions of California Labor Code Section 1861, Contractor hereby certifies as follows: "I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for workers' compensation or to undertake self-insurance in accordance with the provisions of that 11 code, and I will comply with such provisions before commencing the performance of the work of this contract."
M. Subcontractors. For every subcontractor who will perform work on the project, Contractor shall be responsible for such subcontractor's compliance with Chapter 1 and Labor Code Sections 1860 and 3700, and Contractor shall include in the written contract between it and each subcontractor a copy of those statutory provisions and a requirement that each subcontractor shall comply with those statutory provisions.

Contractor shall be required to take all actions necessary to enforce such contractual provisions and ensure subcontractor's compliance, including without limitation, conducting a periodic review of the certified payroll records of the subcontractor and upon becoming aware of the failure of the subcontractor to pay his or her workers the specified prevailing rate of wages. Contractor shall diligently take corrective action to halt or rectify any failure.

N. Prevailing Wage Indemnification. To the maximum extent permitted by law, Contractor shall indemnify, hold harmless and defend (at Contractor's expense with counsel reasonably acceptable to City) City, its officials, officers, employees, agents and independent contractors serving in the role of City officials, and volunteers from and against any demand or claim for damages, compensation, fines, penalties or other amounts arising out of or incidental to any acts or omissions arising out of the payment of prevailing wages by any person or entity (including Contractor, its subcontractors, and each of their officials, officers, employees and agents) in connection with any work undertaken or in connection with the Agreement, including without limitation the payment of all consequential damages, attorneys' fees, and other related costs and expenses. All duties of Contractor under this Section shall survive the termination of the Agreement.

15. Workers' Compensation Insurance. Contractor acknowledges the provisions of State Labor Code Section 3700, which requires every employer to be insured against liability for workers' compensation or to undertake self-insurance in accordance with the provisions of the Labor Code, and Contractor certifies that it will comply with these provisions before commencing performance of work under this Contract. The Contractor shall sign a Workers' Compensation Insurance Certificate, in a form satisfactory to the City, and submit the signed Certificate to the City prior to commencing work under this Contract.

16. Payment Bond Required. For any work performed under this Agreement, such as "repair" work, that does not qualify as "maintenance" work, a Payment Bond (Labor and Materials) shall be submitted by Contractor to the City for the estimated value of that public project work if the value of that work exceeds $25,000.00. Contractor shall obtain a payment bond in an amount that is not less than the total compensation amount for that public project work, and nothing in this Agreement shall be read to excuse this requirement. The required form entitled Payment Bond (Labor and Materials) is attached hereto as Exhibit "C" and incorporated herein by this reference. 12 17. Warranty.

A. Warranty Period. The work shall be warranted by Contractor against defective materials and workmanship for a period of one year. The warranty period shall start on the date the work is completed as determined by the Project Administrator.

B. Commencement. The warranty period for specific items covered under manufacturers' or suppliers' warranties shall commence on the date they are placed into service at the direction of or as approved by the Project Administrator in writing.

C. Assignment. All warranties, express or implied, from subcontractors, manufacturers, or suppliers, of any tier, for the materials furnished and work performed shall be assigned, in writing, to City, and such warranties shall be delivered to the Project Administrator prior to acceptance of Contractor's performance of the Agreement.

D. Replacement. Contractor shall replace or repair defective materials and workmanship in a manner satisfactory to the Project Administrator, after notice to do so from the Project Administrator, and within the time specified in the notice. If Contractor fails to make such replacement or repairs within the time specified in the notice, City may perform the replacement or repairs at Contractor's expense. If Contractor fails to reimburse City for the actual costs, Contractor's Surety shall be liable for the cost thereof.

E. Nondiscrimination by Contractor. Contractor represents and agrees that Contractor, its affiliates, subsidiaries, or holding companies do not and will not discriminate against any subcontractor, consultant, employee, or applicant for employment because of race, color, religious creed, sex, gender, gender identity, gender expression, marital status, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, sexual orientation or any protected class or basis prohibited by law. Such nondiscrimination shall include, but not be limited to, the following: employment, upgrading, demotion, transfers, recruitment, recruitment advertising, layoff, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship.

18. Termination.

A. Right to Terminate. City may terminate this Agreement at any time, at will, for any reason or no reason, after giving written notice to Contractor at least thirty (30) calendar days before the termination is to be effective. Contractor may terminate this Agreement at any time, at will, for any reason or no reason, after giving written notice to City at least sixty (60) calendar days before the termination is to be effective. Unless terminated as provided herein, this Agreement shall continue in effect for the period set forth in Section 3.

B. Obligations upon Termination. Contractor shall cease all work under this Agreement on or before the effective date of termination as specified in the Notice of 13 Termination. In the event of City's termination of this Agreement due to no fault or failure of performance by Contractor, City shall pay Contractor based on the percentage of work satisfactorily performed up to the effective date of termination. In no event shall Contractor be entitled to receive more than the amount that would be paid to Contractor for the full performance of the Services required by this Agreement. Contractor shall have no other claim against City by reason of such termination, including any claim for compensation.

19. Notice(s). Every notice, demand or request (hereinafter described in this Section as a "Notice") that is given by either party to the other under or in connection with this Agreement shall be in writing, and shall be given: (i) by email, to the applicable email address specified below; or (ii) by United States certified mail, postage prepaid, return receipt requested, or by same-day or overnight reputable private courier, addressed to the party to be served at its address below. Either party may change its email address for Notices, or its address for Notices, by a Notice given in accordance with this Section. Notices shall be deemed to have been delivered: (i) if sent by email, on the next business day, provided the sender's email system confirms has been delivered or does not indicate that delivery did not occur, as applicable; (ii) if sent by certified mail, three (3) days after deposit into the U.S. mail; and (iii) if sent by private courier, one business day after deposit with the courier for overnight delivery (unless the delivery service indicates to the sender that delivery has not occurred, in which case delivery shall be deemed to occur when the delivery service indicates to the sender that it has actually occurred).

CITY: City of Laguna Niguel
Attn : Public Works Director
30111 Crown Valley Parkway
Laguna Niguel, CA 92677
CONTRACTOR: Company Name
Attn: Name
Address: Business Mailing Address
City, State, Zip Code: City, State, Zip Code

20. Entire Agreement. This Agreement supersedes any and all agreements, either oral or written, between the parties hereto with respect to the rendering of Services described in Exhibit "A" hereto by Contractor for City and contains all of the covenants and agreements between the parties with respect to the rendering of such services. Each party to this Agreement acknowledges that no representations, inducements, promises, or agreements, orally or otherwise, have been made with regard to such services by any party, or anyone acting on behalf of any party, which are not embodied herein, and that no other agreement, statement, or promise regarding such services not contained in this Agreement shall be valid or binding. Any modification or amendment of this Agreement will be effective only if it is in writing and signed by both parties to this Agreement. 14 21. Exhibits. The Exhibits referenced in this Agreement are attached hereto and incorporated herein by this reference as though set forth in full in the Agreement. If any inconsistency exists or arises between a provision of this Agreement and a provision of any exhibit, or between a provision of this Agreement and a provision of Contractor's proposal, the provisions of this Agreement shall control.

22. Governing Law. This Agreement will be governed by and construed in accordance with the laws of the State of California. Any legal action in which enforcement of the terms and conditions of this Agreement is requested, or in which it is alleged that a breach of this Agreement has taken place, shall be filed and prosecuted in the County of Orange, State of California.

23. Breach of Agreement. In addition to the right of termination set forth in Section 19, if Contractor defaults in the performance of any of the terms or conditions of this Agreement, it shall have ten (10) days after service upon it of written notice of such default in which to cure the default by rendering a satisfactory performance. In the event that Contractor fails to cure its default within such period of time, City shall have the right, notwithstanding any other provision of this Agreement, to terminate this Agreement without further notice and without prejudice to any other remedy to which it may be entitled at law, in equity, or under this Agreement. The failure of City to object to any default in the performance of the terms and conditions of this Agreement shall not constitute a waiver of either that term or condition or any other term or condition of this Agreement.

24. Attorney Fees. If any legal action or other proceeding, including an action for declaratory relief, is brought to enforce or interpret the provisions of this Agreement, the prevailing party shall be entitled to recover all attorneys' fees, experts' fees, and other costs actually incurred in connection with such litigation or other proceeding, in addition to any other relief to which the party may be entitled.

25. Severabi lity. If any provision in this Agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions will nevertheless continue in full force without being impaired or invalidated in any way.

26. Successors and Assigns. The terms and conditions of this Agreement shall be binding on the successors and assigns of the parties to this Agreement.

27. Authority to Sign. The person(s) executing this Agreement on behalf of the parties hereto warrant that (i) such party is duly organized and existing, (ii) they are duly authorized to execute and deliver this Agreement on behalf of said party, (iii) by so executing this Agreement, such party is formally bound to the provisions of this Agreement, and (iv) the entering into this Agreement does not violate any provision of any other Agreement to which said party is bound.
15 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first above written.

ATTEST:

Marissa J. Asistin
City Clerk

APPROVEDASTOFORMBYTHE

CITY ATTORNEY FOR THE

CITY OF LAGUNA NIGUEL,

CALIFORNIA
Scott C. Smith
City Attorney
"CITY"

CITY OF LAGUNA NIGUEL
By:---------- Tamara S. Letourneau
City Manager
"CONTRACTOR"

COMPANY NAME
By:------------ Print Name: --------- Title: ----------- By:------------
Print Name: --------- Title: -----------
16 EXHIBIT "A"

SCOPE OF SERVICES
A-1
EXHIBIT "B"
SCHEDULE OF COMPENSATION; METHOD OF PAYMENT
C-1
EXHIBIT "C"

FORM OF PAYMENT BOND
Form of Payment Bond (Labor and Materials)
(If and when required under Section 16 of Agreement)
C-2
Bond No. - - - --- --

LABOR AND MATERIALS PAYMENT BOND
KNOW ALL PERSONS BY THESE PRESENTS that:

WHEREAS the City of Laguna Niguel ("Public Agency"), State of California, has awarded to the Contractor ("Principal") ____ ___________ _ _ a contract (the "Contract") for the Work described as follows:
(Project name)
WHEREAS, under the terms of the Contract, the Principal is required before entering upon the performance of the Work, to file a good and sufficient payment Bond with the Public Agency to secure the claims to which reference is made in Title 3 (commencing with Section 9000) of Part 6 of Division 4 of the Civil Code.

NOW, THEREFORE, we, the undersigned Principal, and Surety ("Surety") duly admitted surety insurer under the laws of the State of California, as Surety, are held and firmly bound unto the Public Agency and all contractors, subcontractors, laborers, material suppliers, and other persons employed in the performance of the Contract and referred to in Title 3 (commencing with Section 9000) of Part 6 of Division 4 of the Civil Code in the penal sum of
Dollars ------------- - --------------- ( $ ______ _ _ _ _ _,, for materials furnished or labor thereon of any kind, or for amounts due under the Unemployment Insurance Act with respect to this Work or labor, that the Surety will pay the same in an amount not exceeding the amount hereinabove set forth, and also in case suit is brought upon this Bond, will pay, in addition to the face amount thereof, costs and reasonable expenses and fees, including reasonable attorneys' fees, incurred by Public Agency in successfully enforcing this obligation, to be awarded and fixed by the court, and to be taxed as costs and to be included in the judgment therein rendered.

It is hereby expressly stipulated and agreed that this Bond shall inure to the benefit of any and all persons, companies, and corporations entitled to file claims under Title 3 (commencing with Section 9000) of Part 6 of Division 4 of the Civil Code, so as to give a right of action to them or their assigns in any suit brought upon this Bond.

Upon expiration of the time within which the California Labor Commissioner may serve a civil wage and penalty assessment against the principal, any of its subcontractors, or both the principal and its subcontractors pursuant to Labor Code Section 17 41, and upon expiration of the time within which a joint labor management committee may commence an action against the principal, any of its subcontractors, or both the principal and its subcontractors pursuant to Labor Code Section 1771.2, if the condition of this Bond be fully performed, then this obligation shall become null and void; otherwise, it shall be and remain in full force and effect.

C-3
The Surety hereby stipulates and agrees that no change, extension of time, alteration, or addition to the terms of the Contract or the Specifications accompanying the same shall in any manner affect its obligations on this Bond, and it does hereby waive notice of any such change, extension, alteration, or addition.

IN WITNESS WHEREOF, two (2) identical counterparts of this instrument, each of which shall for all purposes be deemed an original hereof, have been duly executed by Principal and Surety, on the date set forth below, the name of each corporate party being hereto affixed and these presents duly signed by its undersigned representative(s) pursuant to authority of its governing body.

Dated: ____________ _
NOTE:

1. All signatures must be notarized, and evidence of the authority of any person signing as attorney-in-fact must be attached.

2. DATE OF BOND MUST NOT BE BEFORE DATE OF CONTRACT.

3. Surety companies executing Bonds must appear on the Treasury Department's most current list (Circular 570 as amended) and be authorized to transact business in the State where the project is located.

PRINCIPAL'S SIGNATURE
Type or Print Name:

Title:

By:

Signature (above)
Note: Attach the Notary Public Acknowledgement of Principal's Signature

SURETY'S SIGNATURE
Surety's Name:
- - - --- - ------- -----------1
By:

Signature of Attorney-in-Fact for Surety (above)
Type or Print Name of Attorney-in-Fact:

Note: Attach (i) Attorney-In-Fact Certification; (ii) Notary Public Acknowledgment of Authorizing Signature on Attorney-Fact Certification; and (iii) Notary Public Acknowledaement of Attornev-ln-Fact's Sianature
C-4

CONTACT INFORMATION FOR NOTICES TO THE SURETY
Contact Name:

Mailing Address:

City, State, Zip Code:

Email Address:

Telephone No.:

APPROVED AS TO FORM:

Scott C. Smith
City Attorney
City of Laguna Niguel
C-5

ATTACHMENT B
Proposals Evaluation Summary
RFP Name:

RFP Issue Date:

RFP Due Date:

No. of Bidders:

Citywide Janitorial Services
March 12, 2025
April 17, 2025
9 Proposals Evaluation Summary
Evaluation
Average
Firm Name
Merchants Building Maintenance, LLC 98
Omni Enterprise, Inc. 96
Team One Management 95
Excellent Professional Cleaning, Inc. 93
Vested Solutions 93
Universal Building Maintenance dba Allied Universal
92 Janitorial Services
Commercial Bulding Management, CBM, Incorporated 92
Priority Building Services, LLC 85
SD Clean Co LLC 65
Evaluation
Ranking
1 2
3 4
5 6
7 8
9 ATTACHMENT C
Maintenance Services Agreement with
Merchants Building Maintenance, LLC
for Citywide Janitorial Services

AGREEMENT FOR MAINTENANCE SERVICES
(PUBLIC WORKS DEPARTMENT)

CITYWIDE JANITORIAL SERVICES
THIS AGREEMENT is made and entered into as of ______ ("Effective Date"), by and between the City of Laguna Niguel, a municipal corporation, hereinafter the "City", and Merchants Building Maintenance, LLC, a California Limited Liability Company, hereinafter the "Contractor." City and Contractor are sometimes hereinafter individually referred to as "Party" and hereinafter collectively referred to as "Parties".

A The City requires Citywide Janitorial Services.

B. The City circulated a Request for Proposals on March 12, 2025 to solicit competitive proposals from contractors to complete these services.

C. Contractor submitted a proposal to the City to provide the required services .

E. The City and Contractor now desire to enter into an Agreement for the required services.

AGREEMENT:

NOW, THEREFORE, in consideration of the foregoing Recitals and the mutual promises and covenants herein contained, the parties hereto agree as follows:

1. Scope of Services. Contractor shall perform the work and provide all labor, materials, equipment and services in a good and workmanlike manner for the project (the "Project"). Contractor agrees to perform the services for City, in a manner satisfactory to City, as described in the Scope of Services ("Services") which is attached hereto as Exhibit "A" which is incorporated herein by this reference. In the event of any conflict between the terms of this Agreement and Exhibit "A", the terms of this Agreement shall control.

2. Additional or Different Services. Any proposed changes to the Scope of Services which are the subject of this Agreement shall be made only by written amendment to this Agreement.

3. Term. The Contractor shall commence providing the required services on July 1, -1-
2025, and this Agreement shall continue in full force and effect until June 30, 2028 subject to termination as provided in Section 18, except the indemnification provisions contained in Section 12 shall remain in full force and effect after the Agreement is terminated. The Agreement may be extended by the City for two, one-year terms if the Contractor's performance is satisfactory and it is in the interest of the City.

4. Payment.

A. Payment for Services. City agrees to pay Contractor for providing the maintenance services which are described in the Scope of Services, and to pay for those services at the rates and in the manner set forth in Exhibit "B" (Schedule of Compensation) for a total base compensation not-to-exceed Three Hundred Fifty Thousand Dollars ($350,000) per fiscal year.

This Agreement also includes a twenty percent (20%) contingency in an amount not-toexceed Seventy Thousand Dollars ($70,000) per fiscal year to account for unforeseen conditions or additional work related to this project. The allowance shall be used solely by the City to address any unforeseen repairs or additional work related to the Scope of Services. The Contractor shall obtain written approval from the City for the use of the allowance, which approval shall not be unreasonably withheld or delayed.

In no event shall the total compensation paid to the Contractor exceed Four Hundred Twenty Thousand Dollars ($420,000) per fiscal year over the term of the Agreement.

B. Invoices. Upon submission of each invoice, if the City is satisfied that the Contractor has performed the services described therein, the City shall promptly approve the invoice, in which event, payment shall be made within thirty (30) days of receipt of the invoice by the City. Such approval shall not be unreasonably withheld.

5. Taxes. Contractor shall calculate payment for all sales, unemployment, and other taxes imposed by local, State and federal law. These payments are included in the total amounts in Exhibit "B".
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6. Licenses: Standard of Care.

Contractor further represents and warrants that it shall keep in effect all such licenses, permits, and other approvals during the term of this Agreement.

Contractor shall identify the license, permit or approval which is no longer in effect, what steps are needed to cure this deficiency and the date when Contractor anticipates their license, permit or approval will be restored . Contractor shall be responsible for all costs of delay caused by any such deficiency.

Should Contractor fail to make such correction(s) in a reasonably timely manner, such correction(s) may be made by the City, and the cost thereof shall be charged to the Contractor.

7. Legal Responsibilities.

B. The City and its Council members, officers, employees, agents, representatives and consultants are not responsible or liable for any claims, losses or damages that may arise from injury to any person, including employees of Contractor or any subcontractor, or from damage to adjoining or other property from any cause whatsoever arising out of or in connection with the performance of the required Services.

The Project Administrator shall represent the City in all matters pertaining to the Services to be rendered pursuant to this Agreement.

12. Indemnification, Hold Harmless, and Duty to Defend.

A. General Indemnity. Contractor agrees, to the full extent permitted by law, to immediately indemnify, defend and hold harmless City and its elected and appointed officers, employees, agents, designated volunteers, attorneys, successors and assigns (each an "lndemnitee" and collectively, "lndemnitees") against, and will hold and save them and each of them harmless from, whether actual or threatened, any and all actions, either judicial, administrative, arbitration or regulatory claims, damages or injuries to persons or property, demands, expenses, losses, costs, penalties, obligations, errors, omissions or liabilities of any kind that may be asserted or claimed by any person, firm or entity arising out of, pertaining to, incident to or in connection with any alleged acts, errors or omissions of Contractor, its officers, employees, agents, subcontractors, or invitees, or any individual or entity for which Contractor is legally liable (each an "lndemnitor" and collectively, "lndemnitors") in connection with the performance of Contractor's Services, or arising from lndemnitors' reckless or willful misconduct, or arising from lndemnitors' negligent performance of or failure to perform the work, operations or activities provided herein, or any term, provision, covenant or condition of this Agreement, with such negligence or failure to perform to be determined by the City (herein "Claims or Liabilities"), and in connection therewith: 1) Contractor will defend any action or actions filed or threatened in connection with any such Claims or Liabilities, or at option of lndemnitees will reimburse and pay for all costs and expenses, including legal costs and attorneys' fees, incurred by lndemnitees in connection therewith; and, 2) Contractor will promptly pay and satisfy any judgment, award or decree rendered against lndemnitees, -4-
and reimburse lndemnitees for the cost of any settlement paid by lndemnitees, for any such Claims or Liabilities, and will save and hold lndemnitees harmless therefrom.

B. Subcontractors. Contractor shall obtain executed indemnity agreements with provisions identical to those in this Section from each and every subcontractor or any other person(s) or entity(ies) involved by, for, with, or on behalf of the Contractor in the performance of this Agreement.

C. Workers' Compensation Acts not Limiting. Contractor's indemnifications and obligations under this Section, or any other provision of this Agreement, shall not be limited by the provisions of any workers' compensation act or similar act. Contractor expressly waives its statutory immunity under such statutes or laws as to City, its officers, agents, employees and volunteers.

D. Insurance Requirements not Limiting. City does not, and shall not, waive any rights that it may possess against Contractor because of the acceptance by City, or the deposit with the City, of any insurance policy or certificate required pursuant to this Agreement. The indemnities in this Section shall apply regardless of whether or not any insurance policies are determined to be applicable to the Liabilities, tax, assessment, penalty or interest asserted against City.

E. Survival of Terms. Contractor's indemnifications and obligations under this Section shall survive the expiration or termination of this Agreement.

F. Offset. City may offset against the amount of any fees due to Contractor under this Agreement any amount due to City from Contractor as a result of Contractor's failure to promptly pay to City any reimbursement or indemnification arising under this paragraph.

13. Liability Insurance.

A. Insurance Policies. Without limiting Contractor's indemnification of the City as described in Section 12, Contractor shall obtain and provide and maintain at its own expense during the term of this Agreement, policy or policies of liability insurance of the type and amounts described below and satisfactory to the City Attorney. Such policies shall be signed by a person authorized by that insurer to bind coverage on its behalf and must be filed with the City prior to exercising any right or performing any work pursuant to this Agreement.

B. Named Additional Insured. The City of Laguna Niguel and its Council members, officers, officials, employees, agents, and volunteers shall be named as additional insureds under the policies required by subparagraphs General and Auto Insurances for all liability arising from Contractor's performance of services pursuant to this Agreement. This insurance shall be primary to any insurance maintained by the City. City insurance shall not contribute to any judgment rendered against the City or any settlement entered into by the City.
-5-
C. Insurance Coverage. Prior to the commencement of any services hereunder, Contractor shall provide to City certificates of insurance with original endorsements, and copies of policies, if requested by City, of the following insurance coverage:
1) General Liability Insurance. Contractor shall maintain commercial general liability insurance with coverage at least as broad as Insurance Services Office form CG 00 01, in an amount not less than $1,000,000 per occurrence, $2,000,000 general aggregate, for bodily injury, personal injury, and property damage. The policy must include contractual liability that has not been amended. Any endorsement restricting standard ISO "insured contract" language will not be accepted. 2) Automobile Liability Insurance. Contractor shall maintain automobile insurance at least as broad as Insurance Services Office form CA 00 01 covering bodily injury and property damage for all activities of the Contractor arising out of or in connection with Work to be performed under this Agreement, including coverage for any owned, hired, non-owned or rented vehicles, in an amount not less than $1,000,000 combined single limit for each accident.
3) Workers' Compensation Insurance. Contractor shall maintain Workers' Compensation Insurance (Statutory Limits) and Employer's Liability Insurance (with limits of at least $1,000,000). Contractor shall submit to City, along with the certificate of insurance, a Waiver of Subrogation endorsement in favor of City, its officers, agents, employees and volunteers.

G. City's rights of enforcement. In the event any policy of insurance required under this Agreement does not comply with these specifications or is canceled and not -6-
replaced, City has the right but not the duty to obtain the insurance it deems necessary and any premium paid by City will be promptly reimbursed by Contractor or City will withhold amounts sufficient to pay premium from Contractor payments. In the alternative, City may cancel this Agreement.

H. Acceptable insurers. All insurance policies shall be issued by an insurance company currently authorized by the Insurance Commissioner to transact business of insurance or is on the List of Approved Surplus Line Insurers in the State of California, with an assigned policyholders' Rating of A- (or higher) and Financial Size Category Class VII (or larger) in accordance with the latest edition of Best's Key Rating Guide, unless otherwise approved by the City's Risk Manager.

P. City's right to revise specifications. The City reserves the right at any time during the term of the contract to change the amounts and types of insurance required by giving the Contractor ninety (90) days advance written notice of such change. If such change results in substantial additional cost to the Contractor, the City and Contractor may renegotiate Contractor's compensation.

14. State Labor Code; Prevailing Wage Requirements.

A. Public Works. This Agreement calls for services that, in whole or in part, constitute "public works" as defined in Division 2, Part 7, Chapter 1 (commencing with Section 1720) of the California Labor Code ("Chapter 1 "). Further, Contractor acknowledges that this Agreement is subject to (a) Chapter 1 and (b) the rules and regulations established by the Department of Industrial Relations ("DIR") implementing such statutes. Therefore, as to those services that are "public works", Contractor shall comply with and be bound by all the terms, rules and regulations described in Chapter 1 and the rules and regulations established by the DIR implementing such statutes as though set forth in full herein.

B. Prevailing Wage. Contractor and all sub-contractors shall pay the general prevailing rate of per diem wages as determined and as published by the State Director of the Department of Industrial Relations pursuant to Article 2 of Chapter 1 of Part 7, of Division 2 of the State Labor Code, including, but not limited to, Sections 1770, 1771, 1773, 1773.2 and 177 4. Copies of these rates and the latest revisions thereto are on file in the office of the City Clerk of the City of Laguna Niguel and are available for review upon request. -8-
C. Contracts. California law requires the inclusion of specific Labor Code provisions in certain contracts. The inclusion of such specific provisions below, whether or not required by California law, does not alter the meaning or scope of paragraph A of this Section.

D. Registration with DIR. Contractor shall be registered with the Department of Industrial Relations in accordance with California Labor Code Section 1725.5, and has provided proof of registration to City prior to the Effective Date of this Agreement.

E. Compliance Monitoring. Pursuant to Labor Code Section 1771.4, Contractor's Services are subject to compliance monitoring and enforcement by DIR.

Contractor shall post job site notices, as prescribed by DIR regulations.

H. Payroll Records. Contractor shall comply with and be bound by the provisions of Labor Code Section 1776, which requires Contractor and each subcontractor to: (1) keep accurate payroll records and verify such records in writing under penalty of perjury, as specified in Section 1776; (2) certify and make such payroll records available for inspection as provided by Section 1776; and (3) inform City of the location of the records. The Contractor and each sub-contractor shall furnish the records specified in State Labor Code Section 1776 directly to the State Labor Commissioner at least monthly in the format prescribed by the State Labor Commissioner. -9-
I. Apprentices. Contractor shall comply with and be bound by the provisions of Labor Code Sections 1777.5, 1777.6 and 1777.7 and California Administrative Code Title 8, Section 200 et seq. concerning the employment of apprentices on public works projects. Section 1777.5 of the Labor Code requires Contractor or Contractors employing tradesmen in any apprenticeable occupation to apply to the Joint Apprenticeship Committee nearest the site of the public works project, which administers the apprenticeship program in that trade for a certificate of approval. The certificate will also fix the ratio of apprentices to journeymen to be used in the performance of the Agreement. Contractor is required to make contributions to funds established for the administration of apprenticeship programs if he employs registered apprentices or journeymen in any apprenticeable trade and if other contractors on the public works site are making such contributions. Information relative to apprenticeship standards, contributions, wage schedules and other requirements may be obtained from the State Director of Industrial Relations orfrom the Division of Apprenticeship Standards. Section 1777.6 of the Labor Code provides that it shall be unlawful to refuse to accept otherwise qualified employees as registered apprentices solely on the grounds of race, religious creed, color, national origin, ancestry, sex, or age. Contractor shall be responsible for compliance with these aforementioned Sections for all apprenticeable occupations. Prior to commencing work under this Agreement, Contractor shall provide City with a copy of the information submitted to any applicable apprenticeship program.

J. Debarment or Suspension. The Contractor shall not perform work with any Subcontractor that has been debarred or suspended pursuant to California Labor Code Section 1777 .1 or any other federal or state law providing for the debarment of contractors from public works. The Contractor and Subcontractors shall not be debarred or suspended throughout the duration of this Contract pursuant to Labor Code Section 1777.1 or any other federal or state law providing for the debarment of contractors from public works. If the Contractor or any subcontractor becomes debarred or suspended during the duration of the project, the Contractor shall immediately notify City.

K. Overtime. Contractor acknowledges that eight hours labor constitutes a legal day's work. Contractor shall comply with and be bound by Labor Code Section 1810. Contractor shall comply with and be bound by the provisions of Labor Code Section 1813 concerning penalties for workers who work excess hours. The Contractor shall, as a penalty to City, forfeit $25.00 for each worker employed in the performance of this Agreement by the Contractor or by any subcontractor for each calendar day during which such worker is required or permitted to work more than eight hours in any one calendar day and 40 hours in any one calendar week in violation of the provisions of Division 2, Part 7, Chapter 1, Article 3 of the Labor Code. Pursuant to Labor Code section 1815, work performed by employees of Contractor in excess of eight hours per day, and 40 hours during any one week shall be permitted upon public work upon compensation for all hours worked in excess of eight hours per day at not less than one and one-half times the basic rate of pay.
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L. Workers' Compensation. California Labor Code Sections 1860 and 3700 provide that every employer will be required to secure the payment of compensation to its employees. In accordance with the provisions of California Labor Code Section 1861, Contractor hereby certifies as follows: "I am aware of the provisions of Section 3700 of the Labor Code which require every employer to be insured against liability for workers' compensation or to undertake self-insurance in accordance with the provisions of that code, and I will comply with such provisions before commencing the performance of the work of this contract."
M. Subcontractors. For every subcontractor who will perform work on the project, Contractor shall be responsible for such subcontractor's compliance with Chapter 1 and Labor Code Sections 1860 and 3700, and Contractor shall include in the written contract between it and each subcontractor a copy of those statutory provisions and a requirement that each subcontractor shall comply with those statutory provisions.

16. Payment Bond Required. For any work performed under this Agreement, such as "repair" work, that does not qualify as "maintenance" work, a Payment Bond (Labor and Materials) shall be submitted by Contractor to the City for the estimated value of that public project work if the value of that work exceeds $25,000.00. Contractor shall obtain -11-
a payment bond in an amount that is not less than the total compensation amount for that public project work, and nothing in this Agreement shall be read to excuse this requirement. The required form entitled Payment Bond (Labor and Materials) is attached hereto as Exhibit "C" and incorporated herein by this reference.

17. Warranty.

18. Termination.

B. Obligations upon Termination. Contractor shall cease all work under this Agreement on or before the effective date of termination as specified in the Notice of Termination. In the event of City's termination of this Agreement due to no fault or failure of performance by Contractor, City shall pay Contractor based on the percentage of work satisfactorily performed up to the effective date of termination. In no event shall Contractor be entitled to receive more than the amount that would be paid to Contractor for the full performance of the Services required by this Agreement. Contractor shall have no other claim against City by reason of such termination, including any claim for compensation.

CITY: City of Laguna Niguel
Attn: Public Works Director
30111 Crown Valley Parkway
Laguna Niguel, CA 92677
CONTRACTOR: Merchants Building Maintenance, LLC
Attn: Jaime Espinoza
Address: 1639-C East Edinger Ave.

City, State, Zip Code: Santa Ana, CA 92705

21. Exhibits. The Exhibits referenced in this Agreement are attached hereto and incorporated herein by this reference as though set forth in full in the Agreement. If any inconsistency exists or arises between a provision of this Agreement and a provision of any exhibit, or between a provision of this Agreement and a provision of Contractor's proposal, the provisions of this Agreement shall control.

25. Severability. If any provision in this Agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions will nevertheless continue in full force without being impaired or invalidated in any way.

26. Successors and Assigns. The terms and conditions of this Agreement shall be binding on the successors and assigns of the parties to this Agreement.

27. Authority to Sign. The person(s) executing this Agreement on behalf of the parties hereto warrant that (i) such party is duly organized and existing, (ii) they are duly authorized to execute and deliver this Agreement on behalf of said party, (iii) by so executing this Agreement, such party is formally bound to the provisions of this Agreement, and (iv) the entering into this Agreement does not violate any provision of any other Agreement to which said party is bound.
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IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first above written.

ATTEST:

Marissa J. Asistin
City Clerk

APPROVEDASTOFORMBYTHE

CITY ATTORNEY FOR THE

CITY OF LAGUNA NIGUEL,

CALIFORNIA
Scott C. Smith
City Attorney
"CITY"

CITY OF LAGUNA NIGUEL
By:------ ----- Tamara S. Letourneau
City Manager
"CONTRACTOR"
Merchants Building Maintenance, LLC
By:------------
Print Name: ---------
Title: -----------
By:------------
Print Name: ---------
Title: -----------
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EXHIBIT "A"

SCOPE OF SERVICES
A-1

EXHIBIT A - SCOPE OF SERVICES

The Contractor shall be responsible for any damages and is required to repair or replace such damages.

QUALIFICATION
Contractor shall provide a detailed Scope of Services demonstrating the Contractor's understanding of the City of Laguna Niguel's needs and requirements. The following minimum qualifications are desired:
• Minimum of ten (5) full years of experiences similar work • Work experience with Cities, Counties, local government agencies • Contract services amount greater than $100,000 annually Regular janitorial services to be provided on:
• Daily: Monday through Friday (5 days per week)
• Every other day: Monday, Wednesday and Friday (3 days per week) • Weekly: Once a week ( 1 day per week)
• Monthly: Twelve times a year (1 day per month)
• Quarterly: Four (4) times per year
• Semi-Annually: Two (2) times a year
9 • Annually: One (1) time a year
Rentals/Special Events Janitorial Service
Performed after rentals/special events on weekends
Essential Cleaning and Sanitation as Needed Services
Provide deeper cleaning & disinfecting for target high traffic zones and frequent touch surfaces to reduce the spread of germs:
• Intensive Touch Point Cleaning
• Virucide Fogging for Interiors
• Disinfectant Steam Cleaning
• High Temperature Pressure Washing
• Garbage Area Cleanup
• Access Points (elevators, doors, service counters)
• Critical & Essential Depts.
• Public Restrooms
• Employee Cubicles
• Stanchions (public queue areas)

CITY HOLIDAYS
The Contractor shall observe all legal City holidays, yearly and no deduction in payment for services not provided on such legal holidays shall be made:
• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day
• Thanksgiving Day After
• Christmas Eve Day
• Christmas Day
• Day After Christmas
• New Year's Eve Day

All materials and supplies shall be new, high quality, free of defects, and designed for the 10 intended use and shall be subject to the Facilities Maintenance Superintendent's approval.

No equipment may be stored or worked on within any of the areas covered under this work without explicit written approval by the City.

Equipment - Janitorial carts*, ladders, wet and dry vacuum cleaners, carpet extractor, floor washers, and buffer/polishers and pads.

Tools - Brooms, mops, mop presses, sweeping tools, buckets, sponges, squeegees, and vacuum attachments.

Supplies - Floor, glass, carpet and tile cleaners; floor, tile, furniture and metal waxes/polishes; disinfectants.
*Janitorial cart(s) - May include the following items

1. Vacuum cleaner(s) - Wet and dry - Shall be CRI Green Label certified

2. Carpet cleaner(s) - Shall have CRI Seal of Approval

3. Floor washer/buffer/polisher/pads

4. Mop(s) and wringer(s)

5. Broom(s) and dustpan(s)

6. Sponges, squeegees, microfiber rags and buckets

7. Safety Equipment- ladder(s), step stool(s), wet floor sign(s), chemical spill kit(s).

8. Personal Protection Equipment- respirator(s), eye protection (safety glasses/goggles), chemical resistant gloves, hearing protection.

2. All major damage to facilities, carpet, tile, concrete, toilets, sinks, plumbing fixtures, counter/desktops, shall be repaired or replaced within five (5) working days.

3. All repairs, be it minor or major, the City will appoint the said Contractor for any and all repairs required due to work performed by janitorial contractor.

The Contractor shall provide City a monthly schedule showing the estimated number of labor-hours, date to be accomplished, and task to be performed, to accomplish the contract requirements.

Changes or variations in scheduling may be necessary by City special events and the Contractor shall adapt any or all schedules to the City's requests with no penalty or charge to the City for services not provided. A minimum of 48-hour notice will be provided in such cases by the City.

Frequency: The work schedule for completing daily services requirements is outlined in under each facility. The task and frequency schedule indicate the minimum acceptable cleaning frequencies. The contractor shall in no way interfere with the normal work of 12 City employees.