1 COVER LETTER
AK Security Alarm LLC is pleased to present this proposal to the City of Lake Elsinore for a complete, turn-key, security maintenance program.
AK Security Alarm LLC specializes in the design, installation, integration, and service of Security and fire alarm systems, and we also focus on Access Control systems and Closed-Circuit TV (CCTV) camera surveillance systems for residential and commercial applications.
AK Security Alarm LLC can provide you with a solution for your security system requirement from a single-family home to larger estates or apartment complexes, or small business to a larger industrial facility. We have a solution for your needs.
Through our partner operations, AK Security Alarm LLC can reach out and help protect customers in locations that might otherwise be unavailable.
CORPORATE OFFICE INFORMATION:
AK Security Alarm LLC I Riverside
11521 Trailrun Court
Riverside, CA 92505
Email: [email protected]
Phone: 1 (951) 395-0006
Https://aksecurityalarm.net/
Licenses:
• Alarm: ACO07848
• CIO: 1005318
AK Security Alarm LLC is uniquely qualified to provide your Contractor Services Agreement Citywide Advanced Security, Surveillance, and Communication Systems at the City of Lake Elsinore.
AK Security Alarm LLC is well positioned to service the City of Lake Elsinore with our own team of dedicated technical resources, including an extensive vehicle fleet, based locally out of our Riverside and other local offices.
Authorized Signers:
_______________
Oscar Gomez
Owner
2 PERSONNEL MANAGEMENT CONTACT The Account Executive is responsible for all business communicating regarding the service contract and additional related projects. The Account Executive will communicate directly with the customer to ensure the deal is being executed to plan. Oscar Gomez Owner (951) 395-0006 SITE AND PROJECT MANAGER The project manager is responsible for the overall performance and execution of AK Security Alarm LLC scope of work throughout the contract. The Project Manager focuses on all aspects of project performance, especially those that relate to resource planning and scheduling, communication, customer satisfaction, and quality assurance. • Serves as primary communication interface on project related matters. • Coordinates the development of documentation to support and maintain the City's Networking. • Schedules any activities in concert with the overall schedule. • Change management and control of services as needed. • Resolves contractual issues. OPERATIONS SERVICE MANAGER The Service Manager is responsible for the overall performance and execution of the contracted services. The service manager becomes hour point of contact after initial implementation and fully transition into service delivery. RESOURCES BIO Oscar Gomez - Project Manager, Technician C10 Certified (951) 395-0006 Oscar has over nineteen years of experience with integrated security and networking systems, including experience with engineering, programming, and commissioning of CCTV, ALPR, Access Control systems, and cabling data center. Oscar has extensive experience designing, installing, and managing electrical/video security solutions with our local government sector, including the cities of the City of Laguna Hills. Oscar is a certified C10 Electrician, access control, CCTV, and alarm platforms. Oscar possesses extensive experience in the following specific systems issues weekly status reporting. AXIS SelectDNA Arecont Vision Exacq 3 QNAP Single PH Three PH FireLight DSC KanTech Honeywell QSC Silentnight Alberto Hernandez - Operations Service Manager 1 (310) 936-0391 Alberto has over seventeen years of experience with security and networking systems, including experience programming and commissioning CCTV and Access Control systems and cabling data center. Alberto possesses extensive experience in the following specific systems: • Axis • Arecont Vision • QNAP • Firelight • Kantech • SilentKnight • Exacq • Honeywell • DSC • QSC 4 SCOPE OF WORK The scope of work is to provide the City of Lake Elsinore a full-service maintenance for Citywide Advanced Security, Surveillance, and Communication Systems. Maintenance services is 24 hour-a-day, 7 day-a-week. The scope of work ensures continued services in support of day-to-day operations, system maintenance, staffing training, immediate operational demands and new Citywide capital projects assessments. AK Security Alarm staff is focused on preventive maintenance by staffing highly capable engineers in security, surveillance, network, fire systems to provide endless security perseverance tailored to the City's precise needs and prevent incidents from happening. PROPOSED STAFFING MODEL • Oscar Gomez, Project Director/Architect • Alberto Hernandez, Operations Supervisor ACTIVITES • Detailed Maintenance activities can be found in Section A. GENERAL SERVICE • Implement and maintain a detailed inventory master of all Citywide equipment • UPS/UPC Maintenance SECURITY/ SURELANCE • Annual Penetration testing for Security and Surveillance • Installation and Maintenance o Firmware upgrade o Adjusting focusing of cameras o Cleaning of cameras o Total Connect cloud service maintenance • Maintenance and Part Replacement o Window/Door sensor o Motion detectors o Glass breaks o Keypads o Horn and strobes o Systems batteries o Wiring o Zone expanders 5 o Wireless contacts o Panic buttons (wired and hardware) CAMERAS • Installation and Maintenance o Axis cameras o Software/Firmware updates • Labor for parts replacement as needed (does not include parts) ACCESS CONTROLS Installation and Maintenance AUDIO VISUAL Installation and Maintenance COMMUNICATION SYSTEMS AND INFRASTRUCTURE • Installation and Maintenance o Cell and communication o Servers o Networking o Wireless access points o Launch points FIRE SYSTEMS Installation and Maintenance CURRENT MAINTENANCE LOCATION • City Hall City of Lake Elsinore Cultural Center • Dream Neighborhood Center Historical Museum • Lake Community Center Launch Pointe Clubhouse • Lunch Pointe Main Building/Shop McVicker Canyon Park Surveillance Mobile Unit • Planet Youth • The Anchor • Senior Center • Public Works Yard o New Adm in building o Old Admin building o Shop • Parks o Rosetta Park § Admin Building 6 § Shop
§ Snack Bar
o Canyon Hills Community Park
o Swick Matick Park
o Summerly Community Park
oMcVicker Park
oLakepoint Park
oMachado Park
oAlberhill Park
oChannel Walk
oChristensen Community Park
oCity Park
oCreekside Park
oLincoln Street Park
oLinear Park
oOak Tree Park
oRosetta Canyon Sports Park
oSerenity Park
oSummerhill Park
oSummerlake Park
oTuscany Hills Park
oYarborough Park
oBoys & Girls Clubhouse at Alberhill Park
oCultural Center
oLake Community Center
oSenior Activity Center
oYouth Opportunity Center
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Section A
AK Security Alarm LLC - Surveillance and Communication System Preventive Maintenance Supporting City's Security and Fire for designated locations Category Description Schedule Areas for
Improvements
Equipment Manage Equipment inventory Daily
Management
Active Directory Check for inactive user & computer accounts associated Monthly with Security, Alarm, and Fire System
Active Directory Validate Group Policies IT Security Team - Check settings, Quarterly authorizations, OU Structure
Hardware Warranty - Check on all equipment associated to Security, Annually Alarm, and Fire System Critical Equipment
Hardware Generator - Test Generator Bi-annually
Hardware Q-NAP SAN - Check firmware for controller and hard drives Bi-annually City to consider cloud redundant storage
Hardware Server: Check BIOS settings (i.e. Time & Date) Bi-annually Hardware Server: Check for new firmware/bias Bi-annually Hardware Cloud Services: Check Resource Consumption Daily .
Hardware Server/SAN/Networking: Physically check all equipment Daily Hardware Switch - Check fans and power supplies Daily
Hardware SAN - Check Volume Usage (thin provisioned) Monthly Hardware UPS - Check Voltage, Utilization, Temp, Humidity, Batteries Monthly Hardware Switches: Check Firmware Quarterly
Hardware Firewall Maintenance N/A Responsibility of the City's IT
Networking VPN: Check Utilization, Latency & Packet Loss Monthly 7 ·-
Networking Load Balancers/Application - Check Firmware & Policies Quarterly Networking Spam/Web Filter - Check Firmware & Policies Quarterly Networking WAN (WiFi): Check Utilization, Latency & Packet Loss Weekly OS/Software Change Local Admin Password Bi-annually
OS/Software SSL Certificates - Check expiration dates Bi-annually OS/Software Check Backups and Replication Daily City to consider cloud redundant storage
OS/Software Antivirus maintenance Daily
OS/Software Check Windows Services Daily
OS/Software Check Application & System Event Logs Monthly OS/Software Check Server CPU, Memory, Disk & Network Utilization Monthly OS/Software Delete Temp Files (Windows & Users Temp locations) Monthly OS/Software End Point Protection - Check for inactive computer Monthly membership
OS/Software Endpoint Protection - Run Clean up Tools if applicable Monthly OS/Software Run Windows Updates Monthly
OS/Software Update Software (i.e. Adobe Reader, Flash, Java) Monthly OS/Software Windows Logs - Check (C:\Windows\Logs) especially CBS Monthly OS/Software Check File Shares/Permissions Quarterly
OS/Software Backups - Test, Perform VM restore in sandbox environment Weekly if applicable
Security End Point Protection - Check Policies & Scan Schedule Monthly Security Security Logs - Check for brute force/unauthorized access Monthly 8 e e e e e e e e e e e e e
Security Check Domain User Password Policy
Security Review Firewall Polices (i.e. NAT and Access Rules) Security Review Security Group Memberships
Security End Point Protection - Check Dashboard and Logs Security Security Equipment Batteries
Security Schedule tests
Security Clean Alarm
Security Check for System Status Updates
Security Keep Sensors Clear of Dust and Debris
Security Perform Regular Communication and Sensor Testing Security Inspect sensors
Security Do a perimeter check
Security Check security lights and porch lights
Security Check batteries in wireless sensors
Security Check batteries in remotes
Security Check batteries in smoke/CO detectors
Security Check batteries on door panels
Access Controls User requests
Access Controls Security Logs - Check for brute force/unauthorized access Access Controls Equipment testing
Quarterly
Quarterly City to provide
Quarterly
Weekly
Daily
Monthly
Monthly
Daily
Daily
Weekly
Weekly
Monthly
Monthly City to address lighting
issues identified
Weekly
Weekly
Weekly
Weekly
Daily
Monthly
Monthly
9 Access Controls UPS - Check Voltage, Utilization, Temp, Humidity, Batteries Daily Audio Visual Testing firmware Daily
Audio Visual Testing sound (microphone, cameras, TVs, Executive Daily conference rooms)
Audio Visual System logs and configuration changes Daily Audio Visual Lighting controls review Daily
Audio Visual Check equipment before meetings (speakers, microphones) Daily Fire Fire detection devices placed in areas with heavy exposure Weekly to dust, smoke or grease are often triggered accidentally, making them seem unreliable
Fire Schedule tests of smoke detectors and fire Alarm Monthly Fire Check how many detectors for the size and layout of a Quarterly building to ensure they are appropriate for their use
e Fire Running weekly alarm system tests if possible Weekly Fire Notifications to impacted resources of fire test Weekly Fire Checking the batteries in all fire detectors and smoke Alarm Weekly Fire Checking visual displays on the fire alarm panel Monthly Fire Update and test the function of the system and determine Quarterly any possible methods strengthening or streamlining the
integration of fire systems
Fire Reviewing fire detection device and alarm system service Monthly records to ensure that all systems meet current
requirements and are fully compliant with NFPA regulations Fire Testing all voice alarm systems Monthly
Fire Testing in-building fire emergency voice/alarm Quarterly communications
Fire Testing the fuses and transmitters on the control equipment Quarterly for your monitored systems
Fire Follow up. Ensure that fire departments are properly Annually receiving notifications when fire Alarm sound
Fire Schedule Annual Fire System Inspections Annually
10 AK Security Alarm
Invoice
Bill To: City Of Lake Elsinore
[email protected]
City of Lake Elsinore
130 S MAIN ST
Lake Elsinore, CA 92530
(951) 757-1444
Invoice No: 10100506
Date: 05/27/2024
Terms: NET 0
Due Date: 05/27/2024
Ship To: City of Lake Elsinore
130 S MAIN ST
Lake Elsinore, CA 92530
Tracking No
Ship Via
FOB
Code Description Quantity Rate s Amount
MAINTENANCES SERVICES AGREEMENT
SURVEILLANCES AND COMMUNICATION PREVENTIVE MAINTENANCES 1 $8,333.34 0% $8,333.34
Labor Subtotal $8,333.34
Subtotal $8,333.34
s 0% $0.00
Shipping $0.00
Total $8,333.34
INVOICE
11521 Trailrun Ct
Riverside, CA, 92505
[email protected]
aksecurityalarm.net
(951) 482-9526
ACO 7848
LIC# 1005318
FIRE ALARM SYSTEMS