Scope of Work 2026 Scope of Work- City of Lake Elsinore Project Overview City Net will provide a full-time team of two case managers who will provide outreach and housing navigation services to anyone experiencing homelessness in the city of Lake Elsinore. Description of Services Street Outreach Outreach and engagement efforts are the first intentional step City Net case managers take towards finding, connecting with and supporting people experiencing homelessness. During outreach, case managers locate common hot spots (i.e. encampments, streets, and parks) and visit frequently to build trust and rapport with clients. Case managers bring necessities like snack packs, water, and hygiene kits, as well as information regarding potential referrals to available services in the area. During outreach, there is no pressure to engage with services and conversations center around getting to know the person in a non-judgmental environment. Case managers are trained to zero in on details that provide insight to the clients’ motivations for future engagement. Engagement Once enough trust and rapport are built, engagement can begin. Case managers use the details they have learned about the client to begin motivational interviewing and harm reduction approaches to behavior change. The goal of engagement is to support clients in their decision to voluntarily participate in services and move towards stable housing. At this point, clients are not official “City Net clients” but are in the preparatory stages of accepting help and completing the enrollment process. Specific activities may include: • Conducting an initial assessment of client needs and eligibility • Providing informal crisis counseling • Addressing urgent physical needs, such as providing meals, blankets, clothes, or toiletries • Actively connecting and providing information and referrals to needed services • Making formal referrals into the city and/or CoC shelter and housing system
Case Management Case management activities assess housing and service needs and arrange, coordinate and/or monitor the delivery of individualized services. Specific activities include: • Assessment and intake using HMIS • Conducting initial evaluations including verifying and documenting eligibility • Developing/securing/coordinating services • Helping obtain Federal, State, and local benefits • Monitoring and evaluating program participant progress in particular programs • Providing information and referrals to other providers • Developing an individualized housing stabilization plan Housing Navigation City Net will partner with local agencies and will provide housing navigation services and will acquire the documentation and assist with forms required for housing. Housing navigation also involves housing search which includes attending property owner meetings, setting appointments, and assisting with paperwork related to housing applications. Other services include coordinating moving arrangements for the client and setting up utilities, as well as mediation with property owners on behalf of the client. Transportation Through use of privately leased vans and/or transportation services, City Net will engage in: • Transporting unsheltered people to emergency shelters, emergency health, emergency mental health, or other service facilities • Provision of public transportation for participants • Transportation costs (bus tickets, gas, minor car repairs, etc.) to assist homeless neighbors to relocate out of the region, provided they have permanent housing there
• Assisting program participants to use public transportation Emergency Health/Mental Health City Net will refer homeless neighbors to emergency health and/or emergency mental health services to the extent that other customary emergency health services and treatments are unavailable or inaccessible to the homeless neighbor. A referral example is outpatient treatment of urgent medical conditions by licensed medical professionals in community-based settings (e.g. streets, parks, and campgrounds) to those eligible participants unwilling or unable to access emergency shelter or an appropriate healthcare facility. Services for Special Populations Services for special populations are essential services that have been tailored to address the special needs of homeless youths, victims of domestic violence, dating violence, sexual assault, or stalking, including connections to services offered by rape crisis centers, domestic violence shelters, and other organizations that serve persons who meet the HUD homeless definition and have special needs. Food and Emergency Services Food and other emergency services will be given to clients primarily as they first move in to housing and for emergency circumstances. During the duration of their tenancy, clients will be connected food banks and service agencies in the community as their primary resource for emergency needs. City Net Data Collection Policy The information City Net collects about individuals and families who access our services is confidentially stored in a local electronic database called the Homeless Management Information System (HMIS). HMIS securely records information (data) about people accessing housing and homeless services, which may include, but is not limited to, names and contact information, birthdates, demographic information, self-reported medical information, Veteran status, disability status, etc. Under the HMIS Data-Sharing Agreement, the individual client data of those who consent to have their information stored in HMIS is only viewable by qualified staff at each participating
agency. In order to participate in HMIS, leaders at each agency must sign an Agency Agreement that includes a commitment to protecting client data and maintaining confidentiality, and agency staff must pass multiple trainings that each go over the importance of client privacy. City Net is accountable to our HMIS Data-Sharing partners, to the local County, to our local Continuum of Care, and to the Department of Housing and Urban Development (HUD) to maintain the privacy and security of the confidential personal information we collect about our clients and their families. Aside from these legal and funding-related obligations, we also believe we have an ethical responsibility to our clients to not share their personal data in ways to which they’ve not agreed. To ensure City Net's commitment to excellent data collection, privacy and security, analysis and reporting practices, City Net does not authorize external agencies to complete these functions on our behalf except in very limited circumstances and only with prior written approval and with City Net's full participation in all data reporting and analysis. This is so that City Net can responsibly provide context and analysis for the data City Net collects within collaborative efforts to coordinate the most effective services for our homeless neighbors, better understand homelessness in our community, assess the types of resources needed in our local area, and participate in generating aggregate statistical reports to HUD, which help to improve policy and bring adequate funding of services for the most vulnerable populations in our community, and so City Net can assure its ethical and legal responsibilities to homeless neighbors to not share their data in ways to which they have not agreed.
Title/Role Description Est. Full Comp
Hrs/
weekWksFTE FYE26 TOTAL
Regional Program DirectorProject compliance with management, operations and public safety standards
$55.12 2 520.05$5,732.48 $5,732.48
Program Supervisor Direct program activities, staff management/ supervision and project coordination
$45.46 8 520.20$18,911.36 $18,911.36
Case Manager Street outreach, case mgt, housing navigation $37.03 40 522.00$154,044.80$154,044.80 Executive leadership Quality control, problem solving $95.65 2 520.05$9,947.60 $9,947.60 Finance and Billing Payroll, billing, financial controls $53.91 2 520.05$5,606.64 $5,606.64 Human resources Staff recruiting, hiring, training, disputes $44.57 2 520.05$4,635.28 $4,635.28 Operations Inventory, purchasing, technical support $41.42 2 520.05$4,307.68 $4,307.68
2.45$203,185.84$203,185.84
Item FYE26 TOTAL
Client Services $27,000.00 $27,000.00
Client Services $15,000.00 $18,000.00
Computing and
Telecommunications
$7,350.00 $7,350.00
Materials and Supplies $2,205.00 $2,205.00
Materials and Supplies $2,940.00 $2,940.00
Materials and Supplies $1,029.00 $1,029.00
Materials and Supplies $6,000.00 $6,000.00
$61,524.00$61,524.00
Category FYE26 TOTAL
De minimis rate for non-
federal entity
$26,470.98 $26,470.98
$26,470.98$26,470.98
$291,180.82$291,180.82
Lake Elsinore Outreach and Engagement FY 2026
2 full-time case managers plus support staff, with client services Labor
Labor Subtotal:
Operations, Program and Client Expenses
Description
Client/staff transport (1 vehicles): vehicle hire fee, gas, insurance, maintenance, plus other Fees, rental assistance and move-in costs for: rapid rehousing, sober living homes, room and Computing (computer, iPad, phone), telecommunications (phones & cell service), printer/copier w/supplies, hardware & software, wifi, etc.
Per 2 CFR 200.414-11, de minimis rate established for non-Federal entities who do not have negotiated Indirect Cost Rate. This fee is charged at a rate of 10% to offset expenses Administration subtotal:
Project TOTAL
Notes
Rates current as of 5/1/25 and valid for 90 days from this date. Annual renewal would require review of rates for rents, materials and supplies plus 3% COLA.
Description
Uniforms, copies, forms, office supplies, equipment, etc.
IT support and client management software licenses
Financial audits, other required external programmatic, workplace health, and safety audits Liability Insurance and Worker's Comp Insurance
Operations, Program and Client Expenses Subtotal:
Administration