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CITY OF LAKE ELSINORE
ON-CALL SERVICES
Lake Elsinore, CA
July 08, 2025
Akalarmsecurity.net
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Table of Contents
Cover Letter .............................................................................................................................................. 3 Corporate Office Information: ................................................................................................................ 3 Scope of Work ........................................................................................................................................... 7 Activities.............................................................................................................................................. 11 General Service...................................................................................................................................11 Service Location: .................................................................................................................................. 7 Cost Proposal ............................................................................................................................................ 6 Payment Terms...................................................................................................................................... 6 Personnel ................................................................................................................................................... 4
COVER LETTER
AK Security Alarm LLC is pleased to submit an addendum to original contract from August 08, 2022, to extend existing services for the City of Lake Elsinore to include on-call services for the City of Lake Elsinore.
Our team of skilled professionals has extensive experience providing on-call services to a wide range of clients in the industry. AK Security Alarm LLC specializes in the design, installation, integration, and service of Security and fire alarm systems, and we also focus on Access Control systems and Closed- Circuit TV (CCTV) camera surveillance systems for residential and commercial applications.
AK Security Alarm LLC can provide you with a solution for your security system requirement, from a single-family home to larger estates or apartment complexes or small businesses to a larger industrial facility. We have a solution for your needs.
AK Security Alarm LLC works closely with partners all over our license areas. Through our partner operations, AK Security Alarm can reach out and help protect customers in locations that might otherwise be unavailable.
CORPORATE OFFICE INFORMATION:
AK Security Alarm LLC | Riverside
11521 Trailrun CT
Riverside, CA 92505
Email: [email protected]
Phone: 951-482-9526
http://aksecurityalarm.net
AK Security Alarm LLC is uniquely qualified to provide you with this Statement of Work to enhance the City's on-call services.
At AK Security Alarm LLC we take pride in providing high-quality services that meet the unique needs of our clients. Our team of professionals is experienced, knowledgeable, and skilled, which ensures that we deliver top-notch services every time. We also understand the importance of timeliness and will ensure that we respond promptly to all service requests.
We appreciate the opportunity to submit our proposal for on-call services for the City of lake Elsinore.
We are confident that we can provide the high-quality services you require at a competitive price. Please do not hesitate to contact us if you have any questions or require further information.
Authorized Signers:
Oscar Gomez
Owner
[email protected]
https://aksecurityalarm.net
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PERSONNEL
MANAGEMENT CONTACT:
The Account Executive is responsible for all business communicating regarding the service contract and additional related projects. The Account Executive will communicate directly with the customer to ensure the deal is being executed to plan.
Oscar Gomez
Owner
(951) 395-0006
SITE AND PROJECT MANAGER
The project manager is responsible for the overall performance and execution of AK Security Alarm LLC scope of work throughout the contract. The Project Manager focuses on all aspects of project performance, especially those that relate to resource planning and scheduling, communication, customer satisfaction, and quality assurance.
• Serves as primary communication interface on project related matters. • Coordinates the development of documentation to support and maintain the City's Networking. • Schedules any activities in concert with the overall schedule. • Change management and control of services as needed.
• Resolves contractual issues.
• Issues weekly status reporting.
OPERATIONS SERVICE MANAGER
The Service Manager is responsible for the overall performance and execution of the contracted services.
The service manager becomes hour point of contact after initial implementation and fully transition into service delivery.
RESOURCES BIO
Oscar Gomez - Project Manager, Technician C10 Certified (951) 395-0006
Oscar has over nineteen years of experience with integrated security and networking systems, including experience with engineering, programming, and commissioning of CCTV, ALPR, Access Control systems, and cabling data center. Oscar has extensive experience designing, installing, and managing electrical/video security solutions with our local government sector, including the cities of the City of Laguna Hills. Oscar is a certified C10 Electrician, access control, CCTV, and alarm platforms. Oscar possesses extensive experience in the following specific systems:
• AXIS • SelectDNA
• Arecont Vision • Exacq
• ONAP • Single PH
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• Three PH
• DSC
• Honeywell
• SilentKnight
Robert Masariego - Operations Service Manager
1 (213) 308-0991
• Firelight
• Kantech
• OSC
Robert has over seventeen years of experience with security and networking systems, including experience programming and commissioning CCTV and Access Control systems and cabling data center.
Robert Masariego possesses extensive experience in the following specific systems:
• Axis
• Arecont Vision
• ONAP
• Firelight
• Kantech
• SilentKnight
• Exacq
• Honeywell
• DSC
• osc
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Cost Proposal and Payment Terms
Client: City of Lake Elsinore
Vendor: AK Security Alarm, LLC
Date: 7/08/2025
Annual Cost Overview
Total Annual Cost: $525,000
Service/Deliverables:
1. Maintenance Service Labor as defined in Section A.
2. Parts/Equipment additional capital projects covered under this agreement.
3. Fire Alarm systems monitoring services
4. Alarm systems monitoring services
Payment Terms
Billing Method: Invoices as incurred
Frequency: As work is completed or milestones are reached Invoice Due Date: Net 30 days from invoice date
Additional Terms
Annual Cap: Total invoicing shall not exceed $525,000 per 12-month term Contract Period: July 08, 2025 through June 30, 2026
Termination Clause: Either party may terminate with 30 days' written notice; client is liable for all work completed and invoiced up to the date of termination Adjustments: Any changes in scope or budget will require a written amendment agreed upon by both parties
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SCOPE OF WORK
Under this proposal, our company will provide on-call services to the successor agency, which will include but not be limited to, Lead Installer and Journeyman(s) Services as required.
The services will be provided on an as-needed basis, and the hourly rate defined in the cost section of this proposal.
ACTIVITIES
• On-Call Services for the City of Lake Elsinore
TERM
• 12 months
• Time and Material, billed as incurred
SERVICE LOCATION:
130 S Main St
Lake Elsinore, CA 92530
COST PROPOSAL
Our pricing model is competitive and transparent and propose wholesale pricing on all services rendered.
By Expertise
Lead Technician $120/hr
Journeyman(s) $55/hr
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SCOPE OF WORK
The scope of work is to provide the City of Lake Elsinore a full-service maintenance for Citywide Advanced Security, Surveillance, and Communication Systems. Maintenance services is 24 hour-a-day, 7 day-a-week. The scope of work ensures continued services in support of day-to-day operations, system maintenance, staffing training, immediate operational demands and new Citywide capital projects assessments.
AK Security Alarm staff is focused on preventive maintenance by staffing highly capable engineers in security, surveillance, network, fire systems to provide endless security perseverance tailored to the City's precise needs and prevent incidents from happening.
PROPOSED STAFFING MODEL
• Oscar Gomez, Project Director/Architect
• Robert Masariego, Operations Supervisor
ACTIVITIES
• Detailed Maintenance activities can be found in Section A.
GENERAL SERVICE
• Implement and maintain a detailed inventory master of all Citywide equipment • UPS/UPC Maintenance
SECURITY/ SURVEILLANCE
• Annual Penetration testing for Security and Surveillance • Installation and Maintenance
o Firmware upgrade
o Adjusting focusing of cameras
o Cleaning of cameras
o Total Connect cloud service maintenance
• Maintenance and Part Replacement
0 Window/Door sensor
0 Motion detectors
0 Glass breaks
0 Keypads
0 Horn and strobes
0 Systems batteries
0 Wiring
0 Zone expanders
0 Wireless contacts
0 Panic buttons (wired and hardware)
CAMERAS
• Installation and Maintenance
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o Axis cameras
o Software/Firmware updates
• Labor for parts replacement as needed (does not include parts)
ACCESS CONTROLS
• Installation and Maintenance
AUDIO VISUAL
• Installation and Maintenance
COMMUNICATION SYSTEMS AND INFRASTRUCTURE
• Installation and Maintenance
o Cell and communication
o Servers
o Networking
o Wireless access points
o Launch points
FIRE SYSTEM
• Installation and Maintenance
CURRENT MAINTENANCE LOCATION
• City Hall City of Lake Elsinore
• Cultural Center
• Dream Neighborhood Center
• Historical Museum
• Lake Community Center
• Launch Pointe Clubhouse
• Lunch Pointe Main Building/Shop
• Mcvicker Canyon Park
• Surveillance Mobile Unit
• Planet Youth
• The Anchor
• Senior Center
• Public Works Yard
o New Admin building
• Parks
o Old Ad min building
o Shop
o Rosetta Park
• Admin building
• Shop
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• Snack Bar
o Canyon Hills Community Park
o Swick Matick Park
o Summerly Community Park
o Diamond Stadium+ expanded areas
o McVicker Park
o Lakepoint Park
o Machado Park
o Alberhill Park
o Channel Walk
o Christensen Community Park
o City Park
o Creekside Park
o Lincoln Street Park
o Linear Park
o Oak Tree Park
o Rosetta Canyon Sports Park
o Serenity Park & Skate Park
o Summerhill Park
o Summerlake Park
o Tuscany Hills Park
o Yarborough Park
o Boys & Girls Clubhouse at Alberhill Park
o Cultural Center
o Lake Community Center
o Senior Activity Center
o Youth Opportunity Center
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Section A
AK Security Alarm LLC - Surveillance and Communic ation System Preventive Maintenance Supporting City's Security and Fire for designated locations Category Description Schedule Areas for
Improvements
Equipment Manage Equipment inventory Daily
Management
Active Directory Check for inactive user & computer accounts associated Monthly with Security, Alarm, and Fire System
Active Directory Validate Group Policies IT Security Team - Check settings, Quarterly authorizations, OU Structure
Hardware Warranty - Check on all equipment associated to Security, Annually Alarm, and Fire System Critical Equipment
Hardware Generator - Test Generator Bi-annually
Hardware Q-NAP SAN - Check firmware for controller and hard drives Bi-annually City to consider cloud redundant storage
Hardware Server: Check BIOS settings (i.e. Time & Date) Bi-annually Hardware Server: Check for new firmware/bias Bi-annually Hardware Cloud Services: Check Resource Consumption Daily '
Hardware Server/SAN/Networking: Physically check all equipment Daily Hardware Switch - Check fans and power supplies Daily
Hardware SAN - Check Volume Usage (thin provisioned) Monthly Hardware UPS - Check Voltage, Utilization, Temp, Humidity, Batteries Monthly Hardware Switches: Check Firmware Quarterly
Hardware Firewall Maintenance N/A Responsibility of the City's IT
Networking VPN: Check Utilization, Latency & Packet Loss Monthly 11 | P a g e
Networking lr.'13d Balancers/Application - Ched. Firmware & Policies Quarterly NP.tworki; ,6 C:.p.im/Wco Filter - Ched F:m,wa,r.., ,' Policies Quar tC'r ly Networking WAN (W1Fi): Check Ut ilization, Lat�n1�y & Pa(ket lbs_ Weekly OS/Software Change Local Admln Password Bi-annually
OS/Software SSL Certificates � Check expiration dates Bi-anm,ially OS/S0ftware Check Backups amd Replication Daily City to consider cloud redundant storage
OS/Software Antivirus maintenance Daily
OS/Software Check Windows Services Daily
OS/Software Check Application & System Event Logs Monthly OS/Software Check Server CPU, Memory, Disk & Network Utilization Monthly OS/Software Delete Temp Files (Windows & Users Temp locations) Monthly OS/Software End Point Protection - Check for inactive computer Monthly membership
OS/Software Endpoint Protection - Run Clean up Tools if applicable Monthly OS/Software Run Windows Updates Monthly
OS/Software Update Software (i.e. Adobe Reader, Flash, Java) Monthly OS/Software Windows Logs- Check (C:\Windows\Logs) especially CBS Monthly OS/Software Check File Shares/Permissi.ons Quarterly
OS/Software Backups - Test, Perform VM restore in sandbox environment Weekly if applicable
Security End Point Protection - Check Policies & Scan Schedule Monthly Security Security Logs - Check for brute force/unauthorized access Monthly 12 | P a g e
Security Check Domain User Password Policy Quarterly
Security Review Firewall Polices (i.e. NAT and Access Rules) Quarterly City to provide Security Review Security Group Memberships Quarterly
Security End Point Protection - Check Dashboard and Logs Weekly Security Security Equipment Batteries Daily
Security Schedule tests Monthly
Security Clean Alarm Monthly
Security Check for System Status Updates Daily
Security Keep Sensors Clear of Dust and Debris Daily
Security Perform Regular Communication and Sensor Testing Weekly Security Inspect sensors Weekly
Security Do a perimeter check Monthly
Security Check security lights and porch lights Monthly City to address lighting issues identified
Security Check batteries in wireless sensors Weekly
Security Check batteries in remotes Weekly
Security Check batteries in smoke/CO detectors Weekly
Security Check batteries on door panels Weekly
Access Controls User requests Daily
Access Controls Security Logs - Check for brute force/unauthorized access Monthly Access Controls Equipment testing Monthly
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Access Controls UPS - Check Voltage, Utilization, Temp, Humidity, Batteries Daily Audio Visual Testing firmware Daily
Audio Visual Testing sound (micr0ph0ne, cameras, TVs, Executive Daily conference rooms)
Audio Visual Systf;lrn l0gs and c0nfiguration changes Daily Audio Visual Lighting a:c:mtn:,ils review Daily
Audio Visual Check equipment before mf;letings (speakers, mia:rophones) Daily Fire Fire detection devices placed in areas with heavy exposure Weekly to dust, smoke or grease are often triggered accidentally, making them seem unreliable
Plre Schedule tests of smoke detectors and fire Alarm Monthly Fire Check how many detectors for the size and layout of a Quarterly building to �.n-sure they clre aJ)j)FOpti'1,te for their use Fire Running weekly alarm system tests if possible Weekly Fire Notifications to impacted resources of fire te� Weekly Fire Checking the batteries In all fire detectors and smoke Alarm Weekly Fire Checidrig visual displays on the fire alarm panel Monthly Fire Update and test the function of the system and determine Quarterly any possible meth0ds strengthening or streamlining the
integration 0f fire systems
Fire Reviewing fire detection device and alarm system se,vice Monthly records to ensure that all systems meet current
requirements and are fully compliant with NFPA regulations Fire Testing all voice alarm systems Monthly
Fire Testing in-building fire emergency voice/alarm Quarterly communications
Fire Testing the fuses and transmitters on the control equipment Quarterly for your monitored systems
Fire Follow up. Ensure that fire departments are properly Annually receiving notifications when flre Alarm sound
Fire Schedule Annual Fire System Inspections Annually
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AK Security Alarm, LLC.
11521 Trailrun Ct. Riverside, CA 92505
Email: [email protected]
Phone: 951-395-0006
License C10 #1005318 | ACO 7848