Lancaster_SoundThinking Amendment Three_2025.12.03 — Lancaster City Council, December 9, 2025

AMENDMENT THREE ǀ Page 1 of 18

AMENDMENT THREE TO

MASTER SERVICES AGREEMENT
This Amendment Three (“Amendment Three”) to the Master Services Agreement entered into by and between SoundThinking, Inc. (“SoundThinking”) and the City of Lancaster (“Customer” or “City”) dated February 12, 2024 (the “Agreement”) is effective as of the last date of signature below. Except as modified herein, all other terms and conditions of the Agreement shall remain in full force and effect. In the event of a conflict between the terms of this Amendment Three and the Agreement, the terms of this Amendment Three shall control.

WHEREAS, the City issued Request for Proposal No. 860-25 dated June 30, 2025 for a License Plate Reading Cameras System Implementation (the “RFP”); and
WHEREAS, SoundThinking submitted its proposal for implementation of its PlateRanger™ Automatic License Plate Recognition System (“LPR”) dated July 8, 2025 in response to the RFP; and WHEREAS, the City issued its Notice of Intent to Negotiate & Award Contract to SoundThinking, dated September 4, 2025 (“Notice of Intent”); and
WHEREAS, PlateRanger is part of SoundThinking’s SafetySmart Platform which includes the ShotSpotter® gunshot detection, location, and forensic analysis subscription service contracted under the Agreement.

In consideration of the mutual covenants and promises set forth below, the Parties agree as follows:

1. Subsequent to receipt of the City’s Notice of Intent, the Parties have agreed to amend the existing Master Services Agreement to include PlateRanger as further defined in this Amendment Three.

2. As further defined in SoundThinking’s revised Cost Proposal ID LANCA091024 Rev. 2 dated October 30, 2025, attached to this Amendment Three as Exhibit A, SoundThinking will deploy fifty (50) fixed LPR cameras for a three (3) year term.

3. The following sections of the Agreement are modified to address PlateRanger:

Section 2 Definitions, add the following:
a. PlateRanger™ (“PlateRanger”) means the Advanced License Plate Recognition (“ALPR”) Subscription Services provided by SoundThinking in partnership with Rekor.

Section 5, License and Ownership, add new paragraph G:

G. PlateRanger.

License terms and conditions for PlateRanger are set forth in Rekor’s License Agreement provided as Attachment A to the PlateRanger Addendum.

Section 7 Limited Warranties, add new paragraph F:

F. Warranties for PlateRanger are provided in the Rekor License Agreement provided as Attachment A to the PlateRanger Addendum.

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Section 9 Intellectual Property Infringement, add new paragraph:

Defense and indemnification against third party claims of infringement for third party products to which SoundThinking does not own the copyright are the responsibility of the owner of the third-party products.

4. Addendum Two attached to this Amendment Three is added to the Agreement to address additional terms and conditions specific to PlateRanger.

EACH PARTY’S ACCEPTANCE HEREOF IS EXPRESSLY LIMITED TO THE TERMS OF THIS

AMENDMENT THREE, INCLUDING ITS EXHIBITS AND ADDENDA, AND NO DIFFERENT OR

ADDITIONAL TERMS CONTAINED IN ANY CONFIRMATION, PURCHASE ORDER, AMENDMENT OR

OTHER BUSINESS FORM, WRITING OR MATERIAL SHALL HAVE ANY FORCE OR EFFECT UNLESS EXPRESSLY AGREED TO IN WRITING BY THE PARTIES.

CITY OF LANCASTER, CA SOUNDTHINKING, INC.

Accepted By (Signature) Accepted By (Signature)

Roxanne Lerner
Printed Name Printed Name

Director of Contracts
Title Title

Date Date

AMENDMENT THREE ǀ Page 3 of 18

EXHIBIT A
SoundThinking Proposal LANCA091024 Rev. 2 dated October 30, 2025 (Attached on Following Pages)

Price Proposal for Subscription-Based
Automatic License Plate Recognition System
for Lancaster Police Department, California
October 30, 2025
Proposal ID: LANCA091024 Rev. 2

Submitted by: Rich Reyes – Sales Director, Western Region 719.731.0273 mobile
650.877.2106 fax
[email protected]

SoundThinking, Inc.
39300 Civic Center Drive, Suite 300
Fremont, California 94538
888.274.6877
www.soundthinking.com

Table of Contents
Executive Summary ...................................................................................................................................... 1 Introduction ............................................................................................................................................... 1 Company History ...................................................................................................................................... 3 SoundThinking’s SafetySmart Platform .................................................................................................... 3 PlateRanger Service Overview ..................................................................................................................... 4 How PlateRanger Works ........................................................................................................................... 4 PlateRanger Application ............................................................................................................................ 4 PlateRanger Mobile App ......................................................................................................................... 15 Integrations ............................................................................................................................................. 16 Onboarding Services .................................................................................................................................. 20 User Training ........................................................................................................................................... 22 Agency Metrics/KPIs (Key Performance Indicators) ............................................................................... 22 On-site Support During Service Activation (Go-Live) ............................................................................. 22 Ongoing Customer Support ........................................................................................................................ 23 Warranty .................................................................................................................................................. 23 Customer References ................................................................................................................................. 24 Pricing ......................................................................................................................................................... 25 30 Fixed LPR Camera Deployment: Three-Year Term ........................................................................... 25 50 Fixed LPR Camera Deployment: Three-Year Term ........................................................................... 25 Payment Terms ....................................................................................................................................... 26 General Pricing Assumptions .................................................................................................................. 26 PlateRanger Pricing Assumptions........................................................................................................... 26

Table of Figures
Figure 1. PlateRanger vs. Other LPR Systems ............................................................................................ 2 Figure 2. Advantages of PlateRanger ........................................................................................................... 4 Figure 3. Dashboard in PlateRanger ............................................................................................................ 5 Figure 4. Dispatch Map in PlateRanger ........................................................................................................ 5 Figure 5. PlateRanger Alert Configuration .................................................................................................... 6 Figure 6. PlateRanger Alert Geographic Configuration ................................................................................ 7 Figure 7. PlateRanger Alert Configuration .................................................................................................... 8 Figure 8. Live Video Play Back in PlateRanger ............................................................................................ 8 Figure 9. PlateRanger Quick Search from Dashboard ................................................................................. 9 Figure 10. PlateRanger Advanced Search ................................................................................................... 9 Figure 11. PlateRanger Search Results Report.......................................................................................... 10 Figure 12. PlateRanger System Statistics Query........................................................................................ 10 Figure 13. Federated Search – Searching Across Multiple Agencies ........................................................ 11 Figure 14. PlateRanger Interdiction Analysis Query ................................................................................... 12 Figure 15. PlateRanger Convoy Analysis Query ........................................................................................ 12 Figure 16. PlateRanger Common Vehicle Analysis Query ......................................................................... 13 Figure 17. PlateRanger Bulk Search Analysis Query ................................................................................. 13 Figure 18. PlateRanger Vehicle Speed Analysis Query ............................................................................. 14 Figure 19. PlateRanger Report Module ...................................................................................................... 14 Figure 20. Search Audit Query in PlateRanger........................................................................................... 15 Figure 21. PlateRanger Mobile App ............................................................................................................ 16 Figure 22. Open API WebHooks ................................................................................................................. 17 Figure 23. PlateRanger Integration with ShotSpotter ................................................................................. 18 Figure 24. PlateRanger Integration with CrimeTracer ................................................................................ 19

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Executive Summary

Introduction
SoundThinking™ is pleased to present this proposal in response to the Lancaster Police Department’s request for a license plate recognition (LPR) system. We appreciate the time the Department has spent to help us understand your issues and goals. Based on our discussions, we understand that the Department seeks to address the following challenges:
• Inaccurate and outdated technologies that offer minimal support and services • Delays or lack of License Plate Reader alerts, allowing criminals to escape apprehension
• Poor performance cameras that do not include video captures and limit valuable investigative insights
• Inability to integrate License Plate Reader system with other solutions

Law enforcement agencies turn to SoundThinking for solutions that swiftly provide relevant data and visibility into potential crime and gunfire activity and enable swifter research and organization of criminal case data to support a comprehensive law enforcement and investigation operation. As part of our SafetySmart™ Platform, the proposed PlateRanger™ solution is designed to accurately detect vehicles of interest, uncover organized crime involving vehicles, and support communities by helping law enforcement identify criminals, and assist in increasing case closure rates.

The license plate recognition industry is generally categorized in three different tiers that provide distinct levels of features and service:

Effective: License plate reader systems that record and maintain vehicle data and allow users to perform some searches on captured information to produce leads.

Enhanced: Systems that have additional search features like partial plates. These systems generally also plot historical geographic locations of specific vehicles. There may be some integrations with other data sources, but often this is swivel-chaired to look at another system to connect the dots.

Engaged: At this level, agencies use a real-time license plate detection system that generates proactive investigative leads by linking vehicles to crimes and issue alerts on the Federal and State hotlist, Amber Alerts, and on vehicles involved in gunshot-related incidents. The system uncovers criminal vehicle connections including links to organized criminals and their travel patterns and may use video playback to examine nearby crimes and evidence.

Based upon our conversations, we understand that the Department is most interested in exploring an engaged level of service. The proposed PlateRanger solution can provide the Department:
• High quality video and images that provide clear plate reads with date, time, and location stamps
• The ability to connect criminal vehicle associations through advanced analytics • Faster, more relevant investigative leads
• Integration with leading law enforcement software and systems, including ShotSpotter and CrimeTracer, to provide the Department with a cohesive process to develop leads and identify criminal vehicle associations
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PlateRanger can be an invaluable tool for investigators and prosecutors at trial. The ability to pinpoint a vehicle's presence at a crime scene can provide critical evidence, place a suspect near or at the location of the incident, and often serve as compelling and tangible evidence in court.

Figure 1. PlateRanger vs. Other LPR Systems

Our goal extends beyond merely delivering technology; we aim to be a valuable partner. To that end, SoundThinking’s approach to customer support and success is comprehensive: from the initial discussions through the life of our long-term partnership. This involves a critical understanding of the Department’s needs that drives a customized proposal to address your specific concerns. Once engaged in a project, SoundThinking’s Installation team will work with law enforcement and Department stakeholders to determine the final camera placement, install the LPR cameras, then transition the Department to our Customer Success team. This team comprises former law enforcement executives dedicated to your success. From the initial stages of deployment through the duration of your subscription, our Customer Success Team will work closely with the Department, providing full access to our best practices and training resources to ensure successful outcomes.

We appreciate your consideration of our proposal and are confident that PlateRanger will help the Department locate potential victims and suspects and streamline the Department’s investigative process. SoundThinking is committed to your success, and we look forward to partnering with you to make PlateRanger a key component in your efforts to address crime in the City of Lancaster.

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Company History
SoundThinking is a public safety technology company that combines transformative solutions and strategic advisory services for sound decisions, to make neighborhoods safer and improve community confidence. SoundThinking was founded in 1995 (as ShotSpotter, Inc.) and is the world leader in gunshot detection, with over 1,000 square miles operational; more than 14 million incidents reviewed; and 40 issued patents. SoundThinking is a publicly traded corporation (NASDAQ: SSTI) with approximately 300 full-time employees and is headquartered in Fremont, California.

SoundThinking has partnered with Rekor Systems to provide the PlateRanger vehicle and license plate recognition solution. Rekor (NASDAQ: REKR) provides real-time roadway intelligence through AI-driven decision-making. Originally founded as Brekford, Inc., the company rebranded to Rekor Recognition Systems, Inc. in 2019 to reflect its focus on AI-driven image and video recognition analytical solutions. With a robust client base of over 245 law enforcement agencies and 1,000 non-law enforcement clients, Rekor has established itself as a proven leader in AI-based vehicle recognition and analytics.

SoundThinking’s SafetySmart Platform
The SafetySmart platform brings together specialized software and objective data to help law enforcement and civic leadership better protect their communities by ensuring the right resources are provided when and where they are needed most. As a trusted partner to many law enforcement agencies, SoundThinking has been both a firsthand witness and participant in the evolution of policing as it faces increasing challenges, such as staffing shortages, aging technologies, and exponential growth in data (as well as the need to access, analyze, and share data). In response to these challenges, SoundThinking has developed our SafetySmart platform that provides a range of tools to help law enforcement agencies operate and collaborate more efficiently.

The SafetySmart platform brings the power of digital transformation to law enforcement.

Together or separately, these data-driven solutions act as a force multiplier and help drive deeper community engagement by delivering better information, enabling better decisions, and driving better outcomes, for more efficient, effective, and equitable policing.

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PlateRanger Service Overview

How PlateRanger Works
The SoundThinking team designs and deploys networked license plate readers within a targeted area based on an analysis of known high crime areas which includes gunfire within the targeted area. The cameras detect and analyze live footage on the edge to extract vehicle characteristics and license plate reads that are stored to a CJIS-approved cloud server.

PlateRanger users can access LPR reads from any web browser and take advantage of the solution’s full suite of powerful features.

Figure 2. Advantages of PlateRanger

PlateRanger Application
The PlateRanger application is used by Investigators, Dispatchers, and Patrol Officers in the field. With PlateRanger, users can:
• View real-time alerts
• View real-time vehicle reads
• Search for known vehicles (based on characteristics or plate) Feature PlateRanger Pro
Capture Speed Up to 70 mph
Capture Range 75 ft
Lane Capture Up to 2 lanes
Capture Accuracy 99% in controlled test environments
95% in typical field trials
Night-time Capture 90%
Alert Time < 10 seconds
Video with Read Yes
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• View historical patterns of vehicles of interest
• View live video feeds
• Search for vehicles near a criminal incident
• Analyze vehicle movement trends, including convoy, common vehicle, bulk, and speed • Audit historical user searches

PlateRanger can enhance the Department’s efficiency by providing alerts to patrol within seconds, facilitating the swift apprehension of wanted vehicles, and offering investigative tools to reveal organized crime insights, ultimately leading to higher rates of case closure and prosecution.

Figure 3. Dashboard in PlateRanger

Figure 4. Dispatch Map in PlateRanger

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PlateRanger is a comprehensive License Plate Reader solution with a user-friendly interface.

Leveraging Artificial Intelligence (AI) to capture extensive vehicle characteristics, it enhances the effectiveness of users and boosts public safety. With features such as live video, in-depth analytics, and leading accuracy both day and night, PlateRanger supports safer communities.

Hotlists and Alerts

Hotlist

Figure 5. PlateRanger Alert Configuration

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Figure 6. PlateRanger Alert Geographic Configuration
With PlateRanger, authorized users can import or manually input hotlists or vehicles of interest directly into the application. Furthermore, it can integrate with national systems such as NCIC, AMBER, and Silver alerts to ensure that the latest lists are always updated in PlateRanger.

In addition, agencies can configure alerts for specific days and/or times, as well as specific regions to ensure accurate alerts based on the agency’s needs. With configurable Matching Strategies, PlateRanger will allow a user to enter plates with placeholder characters if the full plate characters are unknown or provide alerts on partial matches.

Whitelist
The Department can also set up a whitelist to ensure that specific vehicle license plates are never recorded in PlateRanger. These whitelist configurations follow the same rules as those applied to hot-listed vehicles.

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Alerts

Figure 7. PlateRanger Alert Configuration
Agencies can tailor alerts to specific users and their preferred notification methods. PlateRanger supports notifications within the application, through the Dashboard, Dispatch Map, and via SMS or email. In addition, users can review all alerts on a map for a defined period or track the historical travel of alerted vehicles.

Live Video Review

Figure 8. Live Video Play Back in PlateRanger
Along with vehicle images and characteristics for each LPR read, PlateRanger allows users to review video footage linked to those reads. Live video captures ensure the highest accuracy in plate reads through optimal still-image selection and comparison with other images. If configured, PlateRanger will provide access to historical, live video feed snippet to deliver unmatched situational awareness to responding officers and dispatchers.

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Search
PlateRanger provides users with multiple ways to search historical LPR reads and alerts. Users can perform these searches with limited information or use wildcards for unknown characters.

Quick Search

Figure 9. PlateRanger Quick Search from Dashboard
The Quick Search bar is accessible and provides quick access to any information regarding the captured license plate of interest. Simply enter a license plate number and the Quick Search redirects to Advanced Search and list all characteristics captured for that vehicle.

Advanced Search

Figure 10. PlateRanger Advanced Search
The Advanced Search feature offers an extensive search engine that leverages the entire PlateRanger database of historical reads. The main page displays two panels to differentiate between search parameters and results. Users can search by alerts, vehicle characteristics (such as license plate, make, model, body type, color, state, and other attributes), or location and/or time. In addition, PlateRanger supports partial searches and wildcard searches to aid users investigating vehicles with unknown plates.

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Advanced Search Result Report

Figure 11. PlateRanger Search Results Report
PlateRanger enables users to generate PDF reports based on advanced ALPR or vehicle search results. These reports can serve as supporting documentation for ongoing investigations and case files.

System Statistics

Figure 12. PlateRanger System Statistics Query
System statistics are available for user-defined time periods and specific cameras, offering insights such as plate reads and alerts by minute and by camera. The user-friendly interface allows users to quickly identify high-traffic periods, locations and times with frequent alerts, and other essential statistical insights.

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Partner Network and Federated Search

Figure 13. Federated Search – Searching Across Multiple Agencies By using PlateRanger's Federated Search and Partner Network, users can access LPR reads beyond their own agency’s system. This provides agencies with flexible options to tailor their search methods according to specific needs, preferences, and legal requirements. PlateRanger enables agencies to choose between integrating with a broader partner network or selectively sharing data with chosen agencies.

Federated Search: Allows customers to connect to a specific agency’s system to extend their investigative capabilities and search within connected agency systems. Customers have the flexibility to choose with which other agencies they share data, without needing to be part of a larger network.

Partner Network (RPSN): Through the Rekor Partner Sharing Network (RPSN), agencies can access and contribute to a nationwide data sharing network of license plate reader (LPR) information. This allows agencies to utilize cameras beyond their own systems to gather intelligence on criminal activity and gain valuable insights into offenders’ cross-jurisdictional travel patterns.

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Analytics and Reports

Interdiction Analysis

Figure 14. PlateRanger Interdiction Analysis Query
Interdiction Analysis enables users to identify vehicles that have been detected by multiple cameras within a specified time frame. This analysis is beneficial for pinpointing cars that have appeared at two or more locations. The report displays all vehicles that have passed through the cameras during the designated period.

Convoy Analysis

Figure 15. PlateRanger Convoy Analysis Query
Convoy Analysis allows users to identify vehicles that frequently travel together. This analysis helps detect accomplices or other suspicious behaviors based on a known license plate. The Convoy Analysis identifies the most common vehicles seen before or after the target plate within the specified period.

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Common Vehicle Analysis

Figure 16. PlateRanger Common Vehicle Analysis Query
Common Vehicle Analysis identifies the most frequently seen vehicles for a specific camera or set of cameras. This analysis determines which license plates appear most often at the specified locations.

Bulk Search Analysis

Figure 17. PlateRanger Bulk Search Analysis Query
Bulk Search Analysis enables users to find any plates that match a large list of vehicles. By entering a date range and a list of license plates, the analysis generates a report containing any matches from the provided list.

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Vehicle Speed Analysis

Figure 18. PlateRanger Vehicle Speed Analysis Query
Vehicle Speed Analysis measures the vehicle speed between two cameras. By selecting two cameras and a specific period, the analysis matches license plates between the cameras and reports the average vehicle speed.

Reports

Figure 19. PlateRanger Report Module
The Reports module allows users to search or filter previously created reports by generating user, creation time frame, and report type.

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Audit

Figure 20. Search Audit Query in PlateRanger
The Search Audit page enables administrators to monitor and review previous searches conducted by other PlateRanger users. Administrators can search by user, license plate, event type, and/or within a specified time frame.

PlateRanger Mobile App
As an investigative tool, PlateRanger’s mobile app offers unmatched flexibility. Officers searching for a specific vehicle or gathering evidence near an incident can gather crucial vehicle data using a smartphone or tablet. Investigators can search PlateRanger’s database to link suspect vehicles to recent activity, locate wanted vehicles, or cross-reference plates associated with ongoing investigations. This mobile solution helps speed up investigations and reduces the time required to locate vehicles of interest, develop new investigative vehicle leads, and enables investigators to act swiftly based on timely information.

PlateRanger’s mobile app is ideal for patrol officers who frequently move between vehicles or shift locations during patrol investigations. Unlike stationary or fixed LPR systems or vehicle- mounted mobile LPR cameras, the mobile app can be used on foot, in patrol vehicles, or at static checkpoints, giving officers flexibility in the field. Patrol officers can scan plates near crime hotspots, identifying stolen vehicles, vehicles associated with wanted persons, or those flagged for other reasons. This flexibility enhances patrol efficiency, allowing officers to maximize coverage and quickly check large volumes of vehicles during a patrol-level investigation while still being visible in the community during routine patrols.

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Figure 21. PlateRanger Mobile App
Integrations
Open API
PlateRanger uses a RESTful API service to facilitate seamless and secure data exchange with third-party systems. This API enables third-party systems to access comprehensive LPR data, including precise location details, timestamps of license plate reads, and multiple vehicle images including an overview, a cropped vehicle image, and a plate-only image. Users can configure the API to send all plate reads, alerts only, or vehicle detections without plates, providing flexibility based on operational needs. Beyond basic plate recognition, the API also

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delivers in-depth vehicle characteristics such as make, model, color, year range, and class, to support more effective investigations.

Figure 22. Open API WebHooks
Integration with ShotSpotter™
For agencies that have implemented ShotSpotter, PlateRanger integrates seamlessly with ShotSpotter and equips the agency with a powerful investigative tool. This integration enables PlateRanger to automatically capture and analyze nearby vehicles at a ShotSpotter-detected incident and provide critical insights such as historical sightings near gunfire events and identify hot-listed vehicles in the vicinity. By correlating gunshot detection alerts with real-time LPR data, the agency gains immediate visibility into potential suspect vehicles fleeing the scene, enhancing investigative efficiency and improving officer safety. In addition, like ShotSpotter, PlateRanger can also be integrated with other third-party products that the agency may currently use, such as the Motorola CommandAware and Axon Fusus platforms.

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Figure 23. PlateRanger Integration with ShotSpotter
Integration with CrimeTracer™
For agencies that have implemented CrimeTracer, PlateRanger works seamlessly with CrimeTracer, the industry’s most advanced investigative search and data-sharing platform, purpose-built for law enforcement. CrimeTracer delivers intuitive, real-time access to more than 1 billion CJIS and public records, equipping patrol officers, analysts, investigators, and command staff with the information they need—when they need it.

By layering live and historical LPR reads with a national database of departmental records— including prior incidents, arrests, field interviews, and BOLOs—agencies gain unmatched visibility into the movement and behavior of vehicles linked to criminal activity. This integration enables investigators to detect “patterns of life” such as recurring routes, habitual locations, and associations with known offenders or hot spots, helping to reveal organized activity, vehicle- based criminal networks, or serial offenses that might otherwise go unnoticed.

What once required extensive cross-referencing and siloed system searches now happens in a unified, intelligent platform—surfacing actionable leads, exposing hidden connections, and accelerating investigations with greater precision and scale.

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Figure 24. PlateRanger Integration with CrimeTracer
Integration with Existing Cameras
PlateRanger Agent is a software application that processes live video streams from connected cameras, enabling license plate and vehicle recognition, with results displayed on the PlateRanger Dashboard or through application integrations. Benefits include:
• Turns any ONVIF-compliant cameras into an LPR system
• Edge processing for real-time intelligence
• Seamless integration with PlateRanger, ShotSpotter, CrimeTracer, and other third-party systems
• Scalable and cost-effective
• Beyond LPR, PlateRanger Agent captures vehicle make, model, and color (MMC) • Low bandwidth consumption

The PlateRanger Agent (Bring Your Own Camera) application is delivered as an annual subscription fee per compliant device.

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Onboarding Services
Concurrent with the LPR camera layout planning, SoundThinking will provide a series of onboarding services to prepare the Department to maximize the value of PlateRanger. These standard onboarding steps will be refined to best serve the Department and PlateRanger users.

SoundThinking onboarding services are designed to:
• Ensure optimal placement of cameras to meet the Department’s objectives • Ensure successful PlateRanger service activation (go-live) • Ensure comprehensive training to best use all of the features and functions available with the PlateRanger service
• Ensure that the Department’s Best Practices and Policies are refined, as needed, to adhere to local, state, and national regulations
• Remote training for Department’s administration and trainers • Track and monitor the efficacy of PlateRanger

SoundThinking has assembled a Customer Success team of professionals with more than 400 years of combined law enforcement experience. The mission of this team of consultants, trainers, and analysts is to maximize the Department’s success with the PlateRanger service.

This team is available both pre- and post-production to advise, train, and guide the Department on the most effective use of the tools and services available with the PlateRanger solution. The following is a high-level overview of SoundThinking’s standard Onboarding services, which will be tailored to support the Department.

Getting Started
Following contract execution, SoundThinking’s Customer Success Director (CSD) and Implementation team will work with the Department’s project team to plan the onboarding process, beginning with an on-site Customer Kick-Off Meeting with all stakeholders. The teams will:
• Review the Department’s program objectives
• Lay out the key implementation steps
• Agree on a targeted activation date (go-live)
• Define the Department’s desired results
• Develop metrics that define success for the Department and ensure PlateRanger provides the desired results
• Establish a protocol for ongoing communication throughout the onboarding process

SoundThinking will schedule biweekly status calls with the Department’s Program Manager and other project leaders to maintain regular communication throughout the implementation process.

Best Practices
Early in the Onboarding process, SoundThinking’s Customer Success team, led by the assigned CSD, will work with the Department’s Program Manager and other project leaders to schedule and conduct a series of Best Practices sessions. These sessions will assist the Department in establishing response protocols and procedures to manage the LPR alerts and license plate read data that will be provided upon activation of the PlateRanger service.

SoundThinking will customize and conduct these sessions for each of the following groups of users in the targeted coverage area:
• Program Management
• Dispatch/Communications
• Field Operations/Patrol
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• Investigations
• Prosecution
• Intelligence and Crime Analysis

Camera Deployment Planning
Effective camera placement is crucial for the accuracy and efficiency of LPR systems. Our team will work with the Department to determine the desired outcomes and assist in PlateRanger camera placement. Our camera planning services involve:

Strategic Placement: Identifying optimal locations for camera installation to capture clear and unobstructed images of license plates, considering factors such as lighting, traffic flow, and environmental conditions

Field of View Optimization: Ensuring cameras are positioned to provide the best possible field-of-view, minimizing blind spots and maximizing coverage

Custom Solutions: Tailoring camera placement strategies to meet the unique requirements of the Area, whether it's a neighborhood, city streets, or state roadways

Future-Proof Planning: Designing camera layouts that can accommodate future expansions or upgrades, ensuring the Department’s LPR system remains effective and scalable

With SoundThinking's onboarding services, the Department can be confident that your license plate recognition system will be installed and configured to deliver the highest levels of accuracy, reliability, and efficiency.

Installation
Our team of experts will manage the entire installation process, from initial remote site assessment to final deployment. We ensure that all hardware and software components are correctly installed and configured for optimal performance. Our installation services include:

Site Assessment: A thorough evaluation of your city to determine the best locations for LPR cameras, ensuring maximum coverage and accuracy. We request the Department participate to ensure that planning is aligned with their goals

Hardware Installation: Professional installation of PlateRanger cameras and associated hardware including mounts, cables, and power supplies to approved power outlets

Software Configuration: Setting up and configuring LPR cameras into PlateRanger software, providing real-time data and analytics

Testing and Calibration: Comprehensive testing and calibration of PlateRanger to ensure reliable and accurate performance

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User Training
SoundThinking’s assigned CSD will work with the Department to ensure that we deliver consistent, quality best practices training based on the Department’s needs to maximize the value of our service. The CSD will remain engaged with the Department for the duration of our relationship. In preparation for the planned cutovers, SoundThinking will assign a Trainer to the Department to train each group of users on the PlateRanger application. The Trainer will conduct a Training Orientation with the Department’s Program Manager to ensure all users are properly trained on the relevant applications. SoundThinking’s Trainer will work with the Department to tailor a training program that addresses the unique needs and/or scheduling constraints of the Department users. The training will be performed through a combination of remote instructor-led live training, train-the-trainer, and on-line recorded computer-based training.

Agency Metrics/KPIs (Key Performance Indicators)
Customer Success team members, led by the assigned CSD, will work with the Department’s Program Manager and Command staff to review, define, and adopt a set of agency metrics, or Key Performance Indicators (KPIs), to establish and monitor the efficacy of the PlateRanger service and related agency Best Practices. It is important to ensure that the agency and all stakeholders have visibility (and routines in place) to track the program metrics or KPIs needed to monitor the status of the program and to make informed decisions regarding resources, response protocols, and the best practices to drive success.

On-site Support During Service Activation (Go-Live)
On the day of service activation, the Department’s CSD will be on-site to ensure that the transition is smooth, that the established best practices are being implemented as planned, and that user questions are answered quickly. Prior to cutover, SoundThinking’s team will facilitate an introduction to the SoundThinking Support organization to review the support process and introduce the designated Technical Support Engineer to the Department. Following service activation, the designated Technical Support Engineer will facilitate a series of Status Calls with the Department to review the performance of the service. The CSD will continue to work with the Department to review results being achieved.

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Ongoing Customer Support
PlateRanger provides customers with a camera performance dashboard to view the status of each LPR camera deployed in their jurisdiction. The dashboard provides the current status of the camera, the last plate read, last update, and current camera hardware statistics.

SoundThinking Support will assist in troubleshooting the PlateRanger software and camera performance concerns. Reports are available in PlateRanger to provide the number of reads per camera, alerts per camera, and other key statistics about the overall system. A designated SoundThinking Technical Support Engineer reviews service requests and reported issues monthly and is available to discuss and address any concerns.

SoundThinking’s standard customer support includes assistance with user accounts, software interface, tools, features, and cameras. Tier 1 Support is provided by our SoundThinking Support Team during normal business hours and 24/7 coverage for all Priority issues (e.g., read rate issues, system outage, etc.). The SoundThinking Support Team provides real-time support of basic issues, and first level of support for information gathering and triage for advanced troubleshooting by Tier 2 Support. The Tier 2 Support Team comprises technically advanced, experienced Customer Support professionals from both Rekor and SoundThinking who are responsible for advanced levels of troubleshooting and analysis, IT support, mapping issues, etc. The Department will always have one point of contact regardless of support level needed.

Warranty
SoundThinking owns and is responsible for maintenance of the PlateRanger Hardware used to provide the Subscription Services. During the term of the Agreement, SoundThinking will repair or replace PlateRanger hardware that becomes inoperable due to manufacturing defects.

Damages outside of SoundThinking’s reasonable control may incur repair or replacement fees.

Price Proposal for Lancaster Police Department, CA
©2025 24
Customer References
SoundThinking is a public safety technology company that combines transformative solutions and strategic advisory services for sound decisions, to make neighborhoods safer and improve community confidence. SoundThinking was founded in 1995 (as ShotSpotter, Inc.) and has been providing gunshot detection solutions since its inception. In that time, SoundThinking has managed hundreds of deployments and installed over 27,500 sensors worldwide. As a trusted partner to many law enforcement agencies, SoundThinking has been both a firsthand witness and participant in the evolution of policing as it faces increasing challenges, such as staffing shortages, aging technologies, and exponential growth in data (as well as the need to access, analyze, and share data).

SoundThinking has partnered with Rekor to provide a unique solution that can be combined with SoundThinking’s SafetySmart Platform. Rekor is the proven leader in the development and deployment of vehicle and automated license plate recognition with more than 245 law enforcement agencies and over 1,000 non-law enforcement clients. The following references represent customer sites that have installed both SoundThinking’s solutions and Rekor’s LPR solution.

• Bellflower, CA • Pueblo, CO • Spokane, WA
• Opa-locka, FL • Fayetteville, NC • Suffolk County, NY • Brockton, MA • Virginia Beach, VA

Price Proposal for Lancaster Police Department, CA
©2025 25
Pricing
PlateRanger is built to provide license plate reading on city streets, parking lots, neighborhoods, and corporate campuses. SoundThinking will assist the Department in defining your goals and placement of the LPR cameras. Camera placement is typically based on analysis of law enforcement input, including historical crime data and relevant data regarding the local landscape and infrastructure. SoundThinking will collaborate with Department stakeholders to determine the final LPR deployment locations.

30 Fixed LPR Camera Deployment: Three-Year Term
Description Quantity Year
One
Year
Two
Year
Three
Three-
Year Total
PlateRanger Pro Annual Subscription
Fee1 30 $59,790 $59,790 $59,790 $179,370
Annual Fee Subtotal $59,790 $59,790 $59,790 $179,370
PlateRanger Pro One-Time Delivery
and Installation Fees2 30 $19,500 N/A N/A $19,500
PlateRanger Pro One-Time
Onboarding Fee 1 $5,000 N/A N/A $5,000
One-Time Fee Subtotal $24,500 N/A N/A $24,500
Annual Total $84,290 $59,790 $59,790 $203,870
1The current PlateRanger Pro Annual Subscription fee is $1,993 per camera. 2The PlateRanger One-Time Delivery and Installation fees are $650 per camera.

50 Fixed LPR Camera Deployment: Three-Year Term
Description Quantity Year
One
Year
Two
Year
Three
Three-
Year Total
PlateRanger Pro Annual Subscription
Fee1 50 $99,650 $99,650 $99,650 $298,950
Annual Fee Subtotal $99,650 $99,650 $99,650 $298,950
PlateRanger Pro One-Time Delivery
and Installation Fees2 50 $32,500 N/A N/A $32,500
PlateRanger Pro One-Time
Onboarding Fee 1 $5,000 N/A N/A $5,000
One-Time Fee Subtotal $37,500 N/A N/A $37,500
Annual Total $137,150 $99,650 $99,650 $336,450
1The current PlateRanger Pro Annual Subscription fee is $1,993 per camera. 2The PlateRanger One-Time Delivery and Installation fees are $650 per camera.

Price Proposal for Lancaster Police Department, CA
©2025 26
Payment Terms
Payment for the service installation, delivery, onboarding, and subscription shall be as follows:

30 Cameras: Three-Year Payment Terms
• 50% of Year 1 fee due upon execution of agreement $42,145 • 50% of Year 1 fee due upon PlateRanger service activation (live) status $42,145 • 100% of Year 2 fee due prior to first anniversary of PlateRanger live status $59,790 • 100% of Year 3 fee due prior to second anniversary of PlateRanger live status
$59,790

50 Cameras: Three-Year Payment Terms
• 50% of Year 1 fee due upon execution of agreement $68,575 • 50% of Year 1 fee due upon PlateRanger service activation (live) status $68,575 • 100% of Year 2 fee due prior to first anniversary of PlateRanger live status $99,650 • 100% of Year 3 fee due prior to second anniversary of PlateRanger live status
$99,650

General Pricing Assumptions
This pricing is based on the following assumptions:
• Services will be delivered under the terms of the SoundThinking Master Services Agreement and its Exhibits and Addenda, to which this Proposal will be attached as Exhibit A.
• This pricing does not include any state or local taxes; if taxes are applicable, we will be happy to provide an amended quote upon request.
• This proposal and all pricing contained herein remains valid for ninety (90) days from the date of this proposal.

PlateRanger Pricing Assumptions
The Annual Subscription Fee includes:
• PlateRanger License Plate Reader camera(s)
• Networking fees associated with license plate readers • CJIS-approved AWS GovCloud hosting
• Unlimited user licenses for PlateRanger LPR solution
• Integration with SoundThinking’s Insight solution

The One-Time Delivery and Installation Fees are incurred on a per camera basis; therefore, additional fees will apply if the agency purchases additional cameras, but no additional Onboarding Fees will apply for future camera purchases.

Price Proposal for Lancaster Police Department, CA
©2025 27
The One-Time Delivery and Installation Fees include:
• Virtual Site Survey to confirm installation feasibility on proposed and custom location(s) o Solar assessment
o Visibility review
o Location assessment
o Infrastructure (electrical and mounting) review
• Installation of cameras on existing pole infrastructure • Electrical mounting on standard Manual on Uniform Traffic Control Devices (MUTCD) with compatible power adapter
• Solar installation (as needed)
• Camera initialization and acceptance testing

The One-Time Delivery and Installation Fees do not include:
• Electrical work requiring a licensed electrician
• Custom drawings
• Third-party integration
• State, City, or private company licenses or permits
• Special equipment rental for site access or traffic control • Concrete cutting
• Utility billing
• Relocation of existing LPR camera deployment
• Agreements with property owner(s)
• Fees or costs associated with obtaining any required permits

Proven Accuracy
Independently tested for read
accuracy, outperformed leading LPR
cameras.

Most Affordable
All camera options include world-class
24/7 support, CJIS-approved cloud
hosting, and unlimited user access
Enhanced Insights
Uncover related criminal vehicle
connections with advanced analytics,
including associations of organized
criminals and their travel patterns
Increased Awareness
Employ video playback to examine nearby
crimes, individuals, and contextual
evidence related to a LPR read
Link more crimes to vehicle-related leads
PlateRanger advanced vehicle recognition quickly uncovers key investigative leads

Connects criminal vehicle associations through analytics Creates faster, more relevant investigative leads
Force Multiplier that optimizes resource allocations
Integrates with leading law enforcement software
Identify vehicles associated with criminal
activities as well as organized criminals
who often travel together and their travel
patterns through convoy analysis.

Integration with CrimeTracer provides native searches of historical nationwide law enforcement and public data
sources to quickly deliver investigative insights.

Alert nearby officers of Hot List vehicle reads,
including partial matches. Leverage analytics to
determine common travel patterns of wanted
vehicles to apprehend suspects safely.

Agencies using ShotSpotter can integrate with PlateRanger to uncover leads related to vehicles involved in gun crimes. In addition, PlateRanger can be integrated into CAD systems to provide critical insights.

AMENDMENT THREE ǀ Page 4 of 18

ADDENDUM TWO – PLATERANGER™ SUPPLEMENTAL TERMS
(Attached on Following Pages)
ADDENDUM TWO ǀ Page 1 of 6

This Addendum Two (“Addendum Two”) to the SoundThinking™, Inc. Master Services Agreement (the “Agreement”) by and between SoundThinking, Inc. (“ SoundThinking”) and the City of Lancaster, CA (“Customer”) is attached to and incorporated therein as if set forth therein in full.

The following provisions are expressly added to and made a part of the Agreement for the purposes of further defining the Subscription Services and terms of use for PlateRanger ™, Powered by Rekor® (“PlateRanger”). In the event of a conflict between this Addendum Two and the Agreement, this Addendum Two shall control:

In consideration of the Parties’ mutual covenants and promises set forth in this Addendum Two, the Parties Agree as follows:

Section numbers correspond to the sections in the Agreement.

Section 2 DEFINITIONS

Customer Data means all information, files, text, images, data, output, and other materials of any kind supplied or made available to SoundThinking by Customer for use in connection with provision of the Subscription Service. Customer shall retain all rights and title to the Customer Data.

De-Identified PlateRanger Data means the PlateRanger Operational Data as defined below, where the license plate characters have been removed.

PlateRanger Operational Data means the data, images, and video produced using the Subscription Services

PlateRanger Camera Placement Locations means the location(s) in which the PlateRanger Hardware is deployed.

PlateRanger Hardware means the cameras and auxiliary equipment installed in the PlateRanger Camera Placement Locations that collect the Customer data.

Subscription Services means collectively, the PlateRanger Software, Hardware, and support and maintenance services.

Section 3 SUBSCRIPTION SERVICES

PlateRanger

A. SoundThinking will install the PlateRanger Hardware in the agreed upon PlateRanger Camera Placement Locations in accordance with the PlateRanger Statement of Work provided at Attachment B to this Addendum Two. The PlateRanger Subscription Services are hosted in AWS GovCloud. The functionality and Software of the Subscription Services ADDENDUM TWO ǀ Page 2 of 6

may be updated from time to time at the sole discretion of Rekor in accordance with Attachment A to this Addendum Two.

B. SoundThinking will obtain required authorizations or permits for installation of the PlateRanger Hardware.

C. SoundThinking owns and is responsible for maintenance of the PlateRanger Hardware used to provide the Subscription Services. During the term of the Agreement, SoundThinking will repair or replace PlateRanger Hardware that becomes inoperable due to manufacturing defects. Repair or replacement of PlateRanger Hardware due to vandalism or other criminal activity, or damages outside of SoundThinking’s reasonable control may incur repair or replacement fees.

D. Customer has the option to provide its own camera equipment and mounting hardware for use with the PlateRanger System (“Customer Provided Cameras”). SoundThinking shall not be responsible for damages or losses, repair, maintenance, or replacement of Customer Provided Cameras, or support issues resulting from Customer Provided Cameras. Customer’s obligations for Customer Provided Cameras are addressed below in Section 8 of this Addendum Two.

E. SoundThinking’s support team will have access to a dashboard providing camera health alerts including communication issues, power issues, and connectivity issues. In addition, support team members will be able to review key information about each camera, including camera historical performance, time of last read time, power status, connectivity status, and read count within the last hour.

F. SoundThinking is the Customer’s main point of contact for support. SoundThinking’s standard customer support for PlateRanger includes assistance with user accounts, software interface, tools, features, and cameras, excluding Customer Provided Cameras.

Tier 1 Support is provided by SoundThinking’s Support Team during normal support hours and 24/7 coverage for all high priority issues (e.g., read rate issues, system outage, critical functions inoperable). The SoundThinking Support Team Tier 1 Support includes real-time support of basic issues, and first level support for information gathering and triage for advanced troubleshooting by Tier 2 Support. The Tier 2 Support Team comprises technically advanced, experienced Customer Support professionals from both Rekor and SoundThinking who are responsible for advanced levels of troubleshooting and analysis, IT support, mapping issues, etc. SoundThinking’s normal support hours are 5:00 a.m. – 11:00 p.m. Pacific. To ensure prompt attention, high priority issues must be reported by telephone; all other support issues or general questions may be reported via email:

Telephone 1-888-275-6877
Email [email protected].

G. SoundThinking is not responsible for issues caused by (i) Customer’s use of the PlateRanger Subscription Services not in accordance with the provided end user ADDENDUM TWO ǀ Page 3 of 6

Documentation and instructions; (ii) third party (including Customer) network or power outages or issues; or (iii) other causes outside of SoundThinking’s control.

H. SoundThinking will provide Customer with training as set forth in SoundThinking’s proposal attached as Exhibit A to Amendment Three, and the PlateRanger Statement of Worked provided at Attachment B to this Addendum Two and provide user Documentation as available.

I. The PlateRanger Subscription Services may be suspended due to security risks, illegal or fraudulent activities, threat, or attack.

J. The Rekor Partner Sharing Network (RPSN) is a data sharing application made available following PlateRanger System activation. There is no charge for participation in the RPSN to customers who maintain a paid annual subscription for PlateRanger. The RPSN will allow the Customer to contribute LPR reads to a national system and search shared data.

The Customer may request to opt out of the RPSN at any time. Upon opting out of the RPSN, the Customer’s access to the RSPN will be disabled, and no new data can be shared or contributed. Data that was previously contributed to the RSPN by the Customer and shared with other agencies will remain in the RSPN, subject to applicable laws and regulations.

K. SoundThinking’s dedicated, professional Forensic Services team can provide certified materials for use as evidence, including plate read information as stipulated below, deliver training, and testify in court. If requested to provide court testimony services, or a plate read, SoundThinking requires at least fourteen (14) days prior notice of such a requirement in writing from the Customer. A certified copy of a plate read can only be provided if the requested plate read falls within the applicable data retention period. For requested court testimony services, Customer must include dates, times, specific locations, and a point of contact for SoundThinking personnel. Upon completion of the services, SoundThinking will invoice the Customer for the number of hours expended on court testimony services, at a rate of $350.00 per hour, to prepare for and provide such services, as well as actual travel expenses. SoundThinking does not warrant that any person or his or her court testimony will be accepted by every court. Due to the nature of legal proceedings, SoundThinking cannot guarantee that the court testimony services described in this section will produce the outcome, legal or otherwise, which Customer desires. Payment for such court testimony services shall be due and payable when services are rendered regardless of the outcome of the proceedings.

Section 4 Initial Term and Renewal

A. PlateRanger Commencement of Subscription Services. The initial term of the PlateRanger Subscription Services shall commence on the date the Customer first logs into the PlateRanger System following installation of the PlateRanger Hardware, and completion of training as defined in the Statement of Work.

ADDENDUM TWO ǀ Page 4 of 6

Section 5 LICENSE AND OWNERSHIP

PlateRanger Data

A. License.

License terms for use of PlateRanger powered by Rekor are set forth in the Rekor License Agreement included as Attachment A to this Addendum Two. By using the PlateRanger System, Customer agrees to be bound by the terms and conditions of the Rekor License Agreement.

B. Rights in Data.

SoundThinking shall have the unlimited right to use Customer Data for the sole purpose of providing the Subscription Services.

Customer shall own the PlateRanger Operational Data and De-Identified PlateRanger Operational Data.

SoundThinking and Rekor shall have the right to use the PlateRanger Operational Data for the purpose of providing the Subscription Services and for a) facilitating sharing of the PlateRanger Operational Data with other governmental or quasi-governmental agencies, and b) training and enhancement of PlateRanger powered by Rekor.

SoundThinking and Rekor shall have the right to use the De-Identified PlateRanger Operational Data for a) statistical, volume, and flow analysis, and b) sharing with other governmental or quasi-governmental agencies, or commercial entities.

Customer shall inform SoundThinking if its use of the PlateRanger Operational Data or De- Identified PlateRanger Operational Data are restricted by the laws of the Customer’s jurisdiction.

Section 7 LIMITED WARRANTIES

PlateRanger Subscription Services and Software Limited Warranties and Disclaimers

A. The warranty for the PlateRanger software is provided by Rekor as set forth in the Rekor License Agreement included as Attachment A to this Addendum Two.

EXCEPT AS EXPRESSLY SET FORTH IN THIS ADDENDUM TWO, SOUNDTHINKING

MAKES AND CUSTOMER RECEIVES NO OTHER WARRANTIES, EXPRESS OR IMPLIED,

INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF NON-INFRINGEMENT, ADDENDUM TWO ǀ Page 5 of 6

QUALITY, SUITABLITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESEPCT TO PLATERANGER.

Section 8 CUSTOMER OBLIGATIONS

PlateRanger

A. Customer shall:
i. Provide SoundThinking with Customer’s preferred camera placement locations, or provide relevant historical data for SoundThinking’s proposed design; ii. Approve the mounting infrastructure and locations (e.g., mounting on light poles, or traffic poles) for the PlateRanger Hardware;
iii. Provide reasonable assistance to SoundThinking in obtaining required authorizations or permits for installation of the PlateRanger Hardware;
iv. Be responsible for Customer’s infrastructure, including electrical infrastructure requiring licensed electricians;
v. Facilitate integration with existing databases and provide access to necessary resources; vi. Timely perform additional Customer responsibilities as set forth in the PlateRanger Statement of Work included with this Addendum Two at Attachment B. vii. Customer provided camera equipment. All Customer Provided Camera equipment including mounting hardware must meet or exceed SoundThinking’s minimum required specifications. Customer shall be responsible for installation, maintenance, and replacement of all Customer Provided Cameras. Customer agrees not to use cameras manufactured by companies headquartered in the People’s Republic of China (“Prohibited Camera”) as set forth in the Rekor License Agreement attached to this Addendum Two. If performance of the PlateRanger System is affected by Customer Provided Cameras, Customer shall work with SoundThinking to correct the issue, including removal of such Customer Provided Cameras and installation of SoundThinking provided PlateRanger Hardware if applicable. Customer shall be responsible for all costs incurred to resolve any issues caused by Customer Provided Cameras.

ADDENDUM TWO ǀ Page 6 of 6

Section 11 DEFAULT AND TERMINATION; REMEDIES
Termination of Access to PlateRanger Data; Early Termination without Cause In addition to the termination provisions in Section 5. C of the Agreement, upon termination of the Agreement, Customer’s access to the PlateRanger Data will terminate, and SoundThinking will remove the PlateRanger Equipment and any components thereof from the Customer’s PlateRanger Camera Placement Locations at SoundThinking’s earliest convenience.

ATTACHMENT A ǀ Page 1 of 1

ATTACHMENT A
REKOR® LICENSE AGREEMENT

(Attached on Following Pages)

REKOR® LICENSE AGREEMENT
02/10/2025
This End User License Agreement (“EULA”) sets forth the terms of a legal agreement between you (“Licensee” or “you”) and Rekor Recognition Systems, Inc., a Delaware corporation (“Licensor”, “Rekor”, “we”, “our” or “us”). Rekor is the owner of OpenALPR, openalpr.com, cloud.openalpr.com, and all associated brands, trademarks, and affiliated entities of OpenALPR. This EULA governs your use of (i) certain Rekor software to be downloaded in this installation process and/or (ii) certain licenses and/or license keys to certain Rekor software to be downloaded and/or accessed in this process.

This EULA also governs your use of (a) object code versions of the Rekor software preinstalled on hardware and associated peripherals and provided to you pursuant to a purchase contract, purchase order, or other writing setting forth the terms and conditions governing your purchase (an “Order”); (b) associated software license keys, if any; and (c) all copies of the foregoing (collectively, the “Software”).

The Software may include artificial Intelligence/machine learning models (“RekorAI Services”).

Before installing or running the Software, you must check the “I Agree to the EULA” checkbox on the license request page to acknowledge that you have read, understood, and agree to be bound by the EULA. If you accept this EULA or install or use the Software on behalf of a business or governmental entity, then you represent that you have authority to take those actions, and this EULA will be binding on that entity. If you do not agree to the EULA, you may not receive a license key and the Software will not be available for use and you may not use the Software.

1. Subject to your full compliance with the terms and conditions of the EULA, Licensor grants to you a limited, non-exclusive, non-transferrable, non-sub-licensable license to use the Software for your internal business purposes and on the terms set forth below and during the period and at the site as may be specified in the applicable Order.

2. Unless otherwise expressly agreed to in writing by Licensor, the terms of this agreement shall supersede any conflicting or additional terms on any applicable

Order.

3. Licensor owns all right, title and interest, including without limitation, all patent rights, copyrights, trademarks, and trade secrets, in and to the Software, and any new or modified work that is based on or derived from all or any part of the Software, or any work that would infringe any copyright or any other intellectual property right in the Software or that uses trade secrets or other proprietary information embodied in or used by the Software.

4. You shall treat the Software as Rekor confidential information.

5. You shall not: (A) create a derivative of the Software in any form; (B) decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code of the Software or any portion of the Software; (C) modify or remove any proprietary or intellectual property notices or markings on the Software; (D) transfer license keys to any other person or entity; (E) violate or circumvent any technological use restrictions in the Software; (F) sell, loan, rent, lease, sublicense, or distribute the Software; (G) use any trademarks or service marks of Rekor or its affiliates (including but not limited to OpenALPR); (H) provide access to or allow use of the Software by any third party without Licensor’s prior written consent; (I) copy, republish, upload, post, or transmit the Software in any way; (J) attack or attempt to undermine the security, integrity, authentication, or intended operation of the Software; (K) use the software to create a competitive offering or any other software, products, or technologies; (L) share or publish the results of any benchmarking of the Software without Licensor’s prior written consent; (M) assign the EULA, or any right or obligation under the EULA, or designate any performance, without Licensor’s prior written consent; (N) access or use the Software to determine any underlying components of the AI algorithms, models, programs or systems of the Software; (O) use web scraping, web harvesting, or web data extraction approaches to obtain or extract data from the Software; (P) access or use the Software or data therefrom, to create, train, or improve (directly or indirectly) any other AI service; or (Q) create any further derived works based on the Operational Data.

6. You shall not use, export, import or transfer the Software except as authorized by U.S. law, the laws of the jurisdiction in which you obtained the Software and any other applicable laws. In particular, but without limitation, the Software may not be exported or re-exported (a) into any United States embargoed countries, or (b) to

anyone of the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List. By using the Software, you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S.

Government as a “terrorist supporting” country and (ii) you are not listed on any U.S.

Government list of prohibited or restricted parties. You also will not use the Software for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons.

You acknowledge and agree that products, services or technology provided by Rekor are subject to the export control laws and regulations of the United States. You shall comply with these laws and regulations and shall not, without prior U.S. government authorization, export, re-export, or transfer the Software, or any portion thereof, either directly or indirectly, to any country in violation of such laws and regulations.

7. If you are a U.S. government entity, you acknowledge that any Software provided are "Commercial Items" as defined at 48 C.F .R. 2.101, and are being provided as commercial computer software subject to the restricted rights described in 48 C.F .R. 2.101 and 12.212.

8. If the Software is a pre-release or beta version, you are not permitted to use or otherwise rely on the Software for any commercial purposes.

9. You understand that the Software is evolving. As a result, Rekor may require you to accept updates to the Software that you have installed. You acknowledge and agree that Rekor may update the Software with or without notifying you. You may need to update third-party software from time to time in order to use the Software.

10. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws in regard to the collection, use, and storage of license plate data.

By using the Software, you represent that the Software will be used only in a lawful manner. If the Software cannot be used lawfully in your jurisdiction (including cases where the Software processes, transmits, or retains data that would violate local laws), you must discontinue use of the Software immediately. Rekor is not liable for your use of license plate recognition technology in an unlawful manner.

11. Rekor will not provide you with any tangible copy of the Software or deliver any tangible media in connection with the (i) delivery, installation, updating or problem

resolution of any Software (including new releases) or (ii) delivery, correction, or updating of documentation.

12. The data, images, and video produced from using the Software is the “Operational Data. ” Except as may be stated to the contrary in the Rekor Privacy Policy, you retain ownership in your Operational Data, and we do not claim any ownership rights in your Operational Data. You hereby grant to Rekor and its affiliates a non-exclusive, perpetual, sublicensable, transferable right and license to use the Operational Data for all commercial purposes, and Rekor may disclose the Operational Data to third parties.

The data, images, and video produced from using the Software, where the license plate characters have been removed, is the “De-Identified Operational Data”.

Rekor owns all right, title and interests in the De-Identified Operational Data. You acknowledge and agree that Rekor may use the De-Identified Operational Data for all purposes, and Rekor may disclose the De-Identified Operational Data to third parties.

Licensee shall inform Licensor in writing before installing or running the Software if the laws of the jurisdiction in which Licensee obtained the Software restrict the use of Operational Data or De-Identified Data for the purposes defined in this Section

12. While Rekor strives for accuracy and quality of the Operational Data, Rekor cannot and does not guarantee that the Operational Data are error-free. The Operational Data are provided “As-Is” without any warranties or guarantees of accuracy.

All terms in the EULA that do not conflict with the terms of this Addendum remain unchanged and in full force and effect.

13. If you purchase maintenance and support for the Software, such services are identified in the applicable Order and will be provided under a separate service agreement.

14. You may terminate the EULA (A) at any time for convenience by providing written notice to Licensor or (B) for a material breach of this EULA by Licensor that Licensor fails to cure within thirty (30) days following its receipt of your notice of breach.

Licensor may terminate this EULA immediately and without prior notice if you fail to comply with any term or condition of this EULA or if Licensor or any reseller from which you have purchased Software or hardware on which the Software is loaded does not receive timely payment for the licenses granted hereunder. When the EULA terminates, all licenses granted automatically terminate and you must immediately cease use of the Software and return or destroy all copies of the Software.

15. Licensor does not warrant that the use of the Software shall meet Licensee’s requirements or that the operation of the Software shall be uninterrupted or error free.

16. Licensor warrants that for the thirty (30) days from the date Licensee first installs the Software (the “Warranty Period”), the Software shall materially conform to the documentation intended by Licensor to be used by customers pertaining to a product (e.g., user manuals, training manuals) (the “Documentation”). Licensor’s entire liability and Licensee’s entire remedy under this warranty shall be, at Licensor’s election, to: (i) use reasonable efforts to correct any material nonconformities discovered and reported within the Warranty Period; (ii) replace the nonconforming Software or (iii) refund license fees paid for such Software upon return of the Software to Licensor. ANY REFUND PROVIDED HEREUNDER SHALL BE

DEEMED A REVOCATION OF THE LICENSE GRANTED FOR SUCH REFUNDED SOFTWARE AND SHALL BE LICENSOR’S ENTIRE LIABILITY AND LICENSEE’S ENTIRE REMEDY FOR REJECTION OF THE SOFTWARE. The remedies specified herein only apply if (a) Licensor is notified in writing of the nonconformities within the Warranty Period, (b) Licensor’s examination of the Software confirms that such nonconformities exist, and (c) the Software has not been (1) altered or modified; (2) subjected to negligence, or computer or electrical malfunctions, or accident; or (3) used, adjusted or installed other than in accordance with the Documentation at the allowable site as may be designated on the Order.

17. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 16 IMMEDIATELY ABOVE, THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY . LICENSOR EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

18. LICENSOR SPECIFICALLY DISCLAIMS LIABILITY TO LICENSEE FOR ANY SPECIAL,

INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT

LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY

LOSS) ARISING OUT OF THE SALE OR DELIVERY OF THE SOFTWARE, THE USE OF

OR INABILITY TO USE THE SOFTWARE OR THE PROVISION OF OR FAILURE TO

PROVIDE SUPPORT, WHETHER IN CONTRACT, NEGLIGENCE, TORT OR

OTHERWISE, EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIABILITY OF LICENSOR FOR DIRECT DAMAGES ARISING

OUT OF THE SALE OR DELIVERY OF THE SOFTWARE, THE USE OF OR INABILITY TO

USE THE SOFTWARE OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT,

WHETHER IN CONTRACT, NEGLIGENCE, TORT OR OTHERWISE, SHALL NOT

EXCEED THE PURCHASE PRICE OR FEES PAID TO LICENSOR FOR THE SOFTWARE IN CONNECTION WITH WHICH SUCH DIRECT DAMAGES WERE INCURRED.

LICENSEE ACKNOWLEDGES AND AGREES THAT THE PRICE TERMS OF THE OFFER

DEPEND IN PART UPON THIS EXCLUSION OF WARRANTIES AND LIMITATIONS OF LIABILITY .

19. This agreement shall be governed by, and construed and enforced in accordance with, the laws of the State of Maryland excluding the laws of Maryland relating to the resolution of conflict of laws of different jurisdictions, and where applicable, with the federal law of the United States. The forum selected for any proceeding or suit related to this agreement or otherwise arising out of Licensee’s use of the Software shall be in the State of Maryland. Licensee hereby consents to the foregoing courts’ personal jurisdiction over it. This is intended to be a mandatory, and not a permissive, forum selection provision.

20. You acknowledge and agree that Rekor may issue a press release announcing that Rekor is providing you the Software. Rekor may also describe the nature of this relationship in our promotional materials, presentations, and proposals to Rekor’s current and prospective customers.

21. You agree not to use the Software to generate Operational Data from a camera manufactured by companies headquartered in the People’s Republic of China (“Prohibited Camera”). Rekor shall not be responsible for damages and losses arising out of your use of a Prohibited Camera.

Rekor’s License Agreement can also be found at: https://www.rekor.ai/privacy#license ATTACHMENT B ǀ Page 1 of 1

ATTACHMENT B

PLATERANGER STATEMENT OF WORK

(Attached on Following Pages)

The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

1 PlateRanger™ System Implementation
Statement of Work
Lancaster, CA

The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

2 All information in this document is proprietary and confidential and owned by SoundThinking. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of SoundThinking.

Document Control

Date Version Details/Changes Author
10/30/2024 1.1

The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

3 Table of Contents
Document Control ................................................................................................................. 2 Table of Contents .................................................................................................................. 3 1 PlateRanger System Implementation Process ........................................................... 4

1.1 Introduction ................................ ................................ ................................ ........................... 4

1.2 Project Scope ................................ ................................ ................................ ........................ 4

1.3 Deliverables ................................ ................................ ................................ ........................... 4

1.4 Responsibilities ................................ ................................ ................................ .................... 5

1.5 Recommended Client Roles and Project Staff................................ ................................ .. 6

1.6 Project Timeline ................................ ................................ ................................ .................... 7

1.6.1 Planning ...................................................................................................................................................... 7

1.6.2 Design Review ............................................................................................................................................. 7

1.6.3 Testing and Validation ................................................................................................................................ 7

1.6.4 Training ....................................................................................................................................................... 8

1.6.5 Project Completion ..................................................................................................................................... 8

The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

4 1 PLATERANGER SYSTEM IMPLEMENTATION PROCESS

1.1 Introduction
This Statement of Work (SOW) outlines the project scope, objectives, deliverables, and responsibilities for implementation of the PlateRanger™ License Plate Reader (LPR) system provided by SoundThinking.

Work, software, services, hardware, Systems, Subsystems, product/software modifications or any other deliverables not explicitly listed in the Agreement, and described in this SOW will not be included in the Project.

SoundThinking is not responsible for any costs or expenses related to any third-party entities who are not a subcontractor to SoundThinking. Specifically, SoundThinking is not responsible for any costs associated with the involvement of the Customer’s existing RMS vendors in the implementation process.

Changes in scope will only be executed through a mutually agreed upon Change Order , or amendment to the Agreement.

Additional training, consultation and configuration services may be purchased through a Change Order at an hourly rate of $175 in four (4) hour blocks.

If the Customer (also referred to in this SOW as “Agency”) desires to conduct any of the remote Project activities onsite, SoundThinking will prepare a Project Change Order to cover the additional trave time and out of pocket expenses.

1.2 Project Scope
The scope of this project includes system design, delivery, installation, and configuration of LPR cameras, as well as setup of the PlateRanger software and associated integrations. SoundThinking will deploy the system in multiple phases, including planning, installation, testing, and training.

1.3 Deliverables
SoundThinking will provide the following deliverables:
• Camera Location Design and/or Review: Evaluate the proposed <customer> locations for infrastructure availability and field-of-view suitability, and recommend alternative locations if concerns are noted. • LPR Cameras Installation: Delivery and installation of cameras at agreed designated locations on approved existing infrastructure
• PlateRanger Software Deployment: Deployment and configuration of PlateRanger software on SoundThinking’s CJIS-approved Cloud System.
• Integration Services (optional): Integration of PlateRanger with existing <contracted systems, customer systems, and shared hotlists>
• Training: Comprehensive <remote or on-site> administration and user training for <customer> personnel on the use of the LPR system and PlateRanger software.
• Ongoing Support and Maintenance: Ongoing support through SoundThinking’s support ticket process and maintenance of PlateRanger hardware and software components.

The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

5 1.4 Responsibilities
SoundThinking will perform the following tasks:
• A <virtual or on-site> Site Survey to confirm installation feasibility on proposed and customer agreed location(s)
o Solar assessment
o Visibility review
o Location assessment
o Infrastructure (electrical and mounting) review
• Installation of cameras on existing approved infrastructure • Electrical Installation on standard MUTCD traffic devices or other approved devices with compatible power adapter (as needed)
• Solar installation (as needed)
• Camera initialization and acceptance testing
• Mounting on heights approved or acceptable heights
• Ensure that the LPR cameras and PlateRanger software are fully operational • One-time system training and onboarding
• Obtain a business license to operate in city or state (as needed) • Ongoing technical support and maintenance

The following tasks are not included:
• Electrical work requiring a licensed electrician
• Custom drawings
• Third-party custom integration
• State, city, or private company license or permits including any required fees • Special equipment rental such as bucket trucks for site access or traffic control • Concrete cutting or other infrastructure modifications • Utility contracts and/or billing
• Relocation of existing LPR camera(s) (additional costs may apply) • Agreements with property owner(s)
• Traffic Management

Customer will perform the following tasks:
• Provide proposed locations
• Review proposed camera infrastructure install locations • Provide access or traffic control to installation sites

The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

6 • Ensure that necessary agreements, permits, and power are available • Facilitate integration with existing databases and provide access to necessary resources • Provide electric connections (i.e. pigtails for power, photocell) on the install pole for hardwired connections • Participate in training sessions and designate personnel for system operation • Log into the service once it is available and a training session has occurred

1.5 Recommended Client Roles and Project Staff
Customer Team
Project Sponsor
Senior official or executive responsible for providing overall direction, support, and resources for the LPR project. Serve as the primary advocate, ensuring alignment with the agency's mission and objectives, and function as the bridge between the project team and higher -level leadership. Their engagement is crucial for the success of the project, ensuring it delivers value and meets strategic goals.

Project Manager
Responsible for the day-to-day planning, execution, and delivery of a project within the agency. They coordinate resources, manage timelines, and ensure that project objectives are met within scope, budget, and time constraints. The project manager oversees the project team, communicates progress to stakeholders, and addresses any issues or risks that may arise.

System Administrator
Responsible for the maintenance, configuration, and reliable operation of the LPR system. They ensure that the hardware and software are functioning optimally and securely and report any issues to SoundThinking. The system administrator manages system users and permissions, monitors performance, reports issues, and ensures data integrity and privacy compliance. They collaborate with law enforcement officers and IT teams to ensure that the LPR solution supports real-time operations, investigations, and data retention policies in accordance with agency protocols.

SoundThinking Team
Project Management
SoundThinking will assign a project manager who will be responsible for leading the project, coordinating with customer representatives, and ensuring that all deliverables are met according to the timeline.

Field Operations Team
SoundThinking’s Field Operations team will physically install the system and configure the software. The team will work closely with the Project Manager to ensure that installation is on time and to optimize the system’s read performance.

Customer Success Director
Your assigned Customer Success Director (CSD) is Customer’s strategic partner in ensuring that you get the most out of PlateRanger and the SafetySmart Platform. The CSD promotes customer understanding of the benefits of PlateRanger and best practices for using the platform; suggests opportunities to streamline and integrate systems; and captures customer feedback and suggestions for product improvements.

The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

7 Training Team
The training team will deliver trainer led sessions to ensure Customer’s staff is proficient in using PlateRanger for real-time law enforcement operations including investigations, patrol, and administration. The training will focus on system administration, functionality, analytics, and compliance reporting.

Support
SoundThinking is committed to providing world-class, prompt support. For issues with your PlateRanger post go-live, a support representative can be reached at [email protected] or call 888.274.6877.

1.6 Project Timeline

1.6.1 Planning
Typically, 15 – 30 days
SoundThinking: Assess and develop a deployment strategy that aligns with the agency's needs. Consider alternative locations with optimal infrastructure. Review and discuss the deployment plan and ideal locations with the agency.

Customer: Provide SoundThinking with your preferred camera placement locations or share your desired LPR outcomes along with relevant historical data. For example, if your goal is to use LPR for retail theft prevention, supply data on past retail theft locations, frequency, and/or a heat map. Review and approve any alternate location recommendations provided by SoundThinking.

1.6.2 Design Review
Typically, <Virtual 5–10 days; On-Site 14–30 days>
Part 1 – Infrastructure
SoundThinking: Review proposed locations and provide alternative nearby locations that would be better suited (if needed).

Customer: Review proposed mounting infrastructure for ownership, permitting needs, and electrical connectivity requirements.

Part 2 – Permitting and Licensing
SoundThinking: Provide customer with recommended mounting infrastructure and electrical connectivity. Discuss ownership of mounting infrastructure to limit the number of permitting needs.

Customer: Review proposed mounting infrastructure and recommended electrical connectivity. Request, with the assistance of SoundThinking, appropriate and needed permits and confirm permit availability for installation.

1.6.3 Testing and Validation
Typically, 2-4 days
SoundThinking: Review and optimize image capture for both daytime and nighttime. Optimize captures with appropriate configurations and camera adjustments.

Customer: Review LPR reads and highlight issues to SoundThinking.

Note: PlateRanger accurately determines vehicles and plates, but some challenges may exist in determining Make, Model, and Color due to lighting conditions, general visibility and road conditions

The contents of this material are confidential and proprietary to SoundThinking and may not be reproduced, published or disclosed to others without the prior written consent of SoundThinking.

8 1.6.4 Training
Typically, 2 days
SoundThinking: Schedule two <virtual or on-site> training sessions, admin and user training, based on Customer’s availability.

Customer: Provide appropriate resources to attend administrative and user training within 14 days of system testing

1.6.5 Project Completion
After training
SoundThinking: Ensure all installed LPR cameras are properly identifying vehicles and license plates during daytime and nighttime. Ensure that the PlateRanger software is properly ingesting the LPR reads.

Customer: Access system post training.

Lancaster City CouncilDecember 9, 2025

Lancaster City Council
December 9, 2025