Price Proposal for Subscription-Based
Automatic License Plate Recognition System
for Lancaster Police Department, California
October 30, 2025
Proposal ID: LANCA091024 Rev. 2
Submitted by: Rich Reyes – Sales Director, Western Region 719.731.0273 mobile
650.877.2106 fax
[email protected]
SoundThinking, Inc.
39300 Civic Center Drive, Suite 300
Fremont, California 94538
888.274.6877
www.soundthinking.com
Table of Contents
Executive Summary ...................................................................................................................................... 1 Introduction ............................................................................................................................................... 1 Company History ...................................................................................................................................... 3 SoundThinking’s SafetySmart Platform .................................................................................................... 3 PlateRanger Service Overview ..................................................................................................................... 4 How PlateRanger Works ........................................................................................................................... 4 PlateRanger Application ............................................................................................................................ 4 PlateRanger Mobile App ......................................................................................................................... 15 Integrations ............................................................................................................................................. 16 Onboarding Services .................................................................................................................................. 20 User Training ........................................................................................................................................... 22 Agency Metrics/KPIs (Key Performance Indicators) ............................................................................... 22 On-site Support During Service Activation (Go-Live) ............................................................................. 22 Ongoing Customer Support ........................................................................................................................ 23 Warranty .................................................................................................................................................. 23 Customer References ................................................................................................................................. 24 Pricing ......................................................................................................................................................... 25 30 Fixed LPR Camera Deployment: Three-Year Term ........................................................................... 25 50 Fixed LPR Camera Deployment: Three-Year Term ........................................................................... 25 Payment Terms ....................................................................................................................................... 26 General Pricing Assumptions .................................................................................................................. 26 PlateRanger Pricing Assumptions........................................................................................................... 26
Table of Figures
Figure 1. PlateRanger vs. Other LPR Systems ............................................................................................ 2 Figure 2. Advantages of PlateRanger ........................................................................................................... 4 Figure 3. Dashboard in PlateRanger ............................................................................................................ 5 Figure 4. Dispatch Map in PlateRanger ........................................................................................................ 5 Figure 5. PlateRanger Alert Configuration .................................................................................................... 6 Figure 6. PlateRanger Alert Geographic Configuration ................................................................................ 7 Figure 7. PlateRanger Alert Configuration .................................................................................................... 8 Figure 8. Live Video Play Back in PlateRanger ............................................................................................ 8 Figure 9. PlateRanger Quick Search from Dashboard ................................................................................. 9 Figure 10. PlateRanger Advanced Search ................................................................................................... 9 Figure 11. PlateRanger Search Results Report.......................................................................................... 10 Figure 12. PlateRanger System Statistics Query........................................................................................ 10 Figure 13. Federated Search – Searching Across Multiple Agencies ........................................................ 11 Figure 14. PlateRanger Interdiction Analysis Query ................................................................................... 12 Figure 15. PlateRanger Convoy Analysis Query ........................................................................................ 12 Figure 16. PlateRanger Common Vehicle Analysis Query ......................................................................... 13 Figure 17. PlateRanger Bulk Search Analysis Query ................................................................................. 13 Figure 18. PlateRanger Vehicle Speed Analysis Query ............................................................................. 14 Figure 19. PlateRanger Report Module ...................................................................................................... 14 Figure 20. Search Audit Query in PlateRanger........................................................................................... 15 Figure 21. PlateRanger Mobile App ............................................................................................................ 16 Figure 22. Open API WebHooks ................................................................................................................. 17 Figure 23. PlateRanger Integration with ShotSpotter ................................................................................. 18 Figure 24. PlateRanger Integration with CrimeTracer ................................................................................ 19
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Executive Summary
Introduction
SoundThinking™ is pleased to present this proposal in response to the Lancaster Police Department’s request for a license plate recognition (LPR) system. We appreciate the time the Department has spent to help us understand your issues and goals. Based on our discussions, we understand that the Department seeks to address the following challenges:
• Inaccurate and outdated technologies that offer minimal support and services • Delays or lack of License Plate Reader alerts, allowing criminals to escape apprehension
• Poor performance cameras that do not include video captures and limit valuable investigative insights
• Inability to integrate License Plate Reader system with other solutions
Law enforcement agencies turn to SoundThinking for solutions that swiftly provide relevant data and visibility into potential crime and gunfire activity and enable swifter research and organization of criminal case data to support a comprehensive law enforcement and investigation operation. As part of our SafetySmart™ Platform, the proposed PlateRanger™ solution is designed to accurately detect vehicles of interest, uncover organized crime involving vehicles, and support communities by helping law enforcement identify criminals, and assist in increasing case closure rates.
The license plate recognition industry is generally categorized in three different tiers that provide distinct levels of features and service:
Effective: License plate reader systems that record and maintain vehicle data and allow users to perform some searches on captured information to produce leads.
Enhanced: Systems that have additional search features like partial plates. These systems generally also plot historical geographic locations of specific vehicles. There may be some integrations with other data sources, but often this is swivel-chaired to look at another system to connect the dots.
Engaged: At this level, agencies use a real-time license plate detection system that generates proactive investigative leads by linking vehicles to crimes and issue alerts on the Federal and State hotlist, Amber Alerts, and on vehicles involved in gunshot-related incidents. The system uncovers criminal vehicle connections including links to organized criminals and their travel patterns and may use video playback to examine nearby crimes and evidence.
Based upon our conversations, we understand that the Department is most interested in exploring an engaged level of service. The proposed PlateRanger solution can provide the Department:
• High quality video and images that provide clear plate reads with date, time, and location stamps
• The ability to connect criminal vehicle associations through advanced analytics • Faster, more relevant investigative leads
• Integration with leading law enforcement software and systems, including ShotSpotter and CrimeTracer, to provide the Department with a cohesive process to develop leads and identify criminal vehicle associations
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PlateRanger can be an invaluable tool for investigators and prosecutors at trial. The ability to pinpoint a vehicle's presence at a crime scene can provide critical evidence, place a suspect near or at the location of the incident, and often serve as compelling and tangible evidence in court.
Figure 1. PlateRanger vs. Other LPR Systems
Our goal extends beyond merely delivering technology; we aim to be a valuable partner. To that end, SoundThinking’s approach to customer support and success is comprehensive: from the initial discussions through the life of our long-term partnership. This involves a critical understanding of the Department’s needs that drives a customized proposal to address your specific concerns. Once engaged in a project, SoundThinking’s Installation team will work with law enforcement and Department stakeholders to determine the final camera placement, install the LPR cameras, then transition the Department to our Customer Success team. This team comprises former law enforcement executives dedicated to your success. From the initial stages of deployment through the duration of your subscription, our Customer Success Team will work closely with the Department, providing full access to our best practices and training resources to ensure successful outcomes.
We appreciate your consideration of our proposal and are confident that PlateRanger will help the Department locate potential victims and suspects and streamline the Department’s investigative process. SoundThinking is committed to your success, and we look forward to partnering with you to make PlateRanger a key component in your efforts to address crime in the City of Lancaster.
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Company History
SoundThinking is a public safety technology company that combines transformative solutions and strategic advisory services for sound decisions, to make neighborhoods safer and improve community confidence. SoundThinking was founded in 1995 (as ShotSpotter, Inc.) and is the world leader in gunshot detection, with over 1,000 square miles operational; more than 14 million incidents reviewed; and 40 issued patents. SoundThinking is a publicly traded corporation (NASDAQ: SSTI) with approximately 300 full-time employees and is headquartered in Fremont, California.
SoundThinking has partnered with Rekor Systems to provide the PlateRanger vehicle and license plate recognition solution. Rekor (NASDAQ: REKR) provides real-time roadway intelligence through AI-driven decision-making. Originally founded as Brekford, Inc., the company rebranded to Rekor Recognition Systems, Inc. in 2019 to reflect its focus on AI-driven image and video recognition analytical solutions. With a robust client base of over 245 law enforcement agencies and 1,000 non-law enforcement clients, Rekor has established itself as a proven leader in AI-based vehicle recognition and analytics.
SoundThinking’s SafetySmart Platform
The SafetySmart platform brings together specialized software and objective data to help law enforcement and civic leadership better protect their communities by ensuring the right resources are provided when and where they are needed most. As a trusted partner to many law enforcement agencies, SoundThinking has been both a firsthand witness and participant in the evolution of policing as it faces increasing challenges, such as staffing shortages, aging technologies, and exponential growth in data (as well as the need to access, analyze, and share data). In response to these challenges, SoundThinking has developed our SafetySmart platform that provides a range of tools to help law enforcement agencies operate and collaborate more efficiently.
The SafetySmart platform brings the power of digital transformation to law enforcement.
Together or separately, these data-driven solutions act as a force multiplier and help drive deeper community engagement by delivering better information, enabling better decisions, and driving better outcomes, for more efficient, effective, and equitable policing.
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PlateRanger Service Overview
How PlateRanger Works
The SoundThinking team designs and deploys networked license plate readers within a targeted area based on an analysis of known high crime areas which includes gunfire within the targeted area. The cameras detect and analyze live footage on the edge to extract vehicle characteristics and license plate reads that are stored to a CJIS-approved cloud server.
PlateRanger users can access LPR reads from any web browser and take advantage of the solution’s full suite of powerful features.
Figure 2. Advantages of PlateRanger
PlateRanger Application
The PlateRanger application is used by Investigators, Dispatchers, and Patrol Officers in the field. With PlateRanger, users can:
• View real-time alerts
• View real-time vehicle reads
• Search for known vehicles (based on characteristics or plate) Feature PlateRanger Pro
Capture Speed Up to 70 mph
Capture Range 75 ft
Lane Capture Up to 2 lanes
Capture Accuracy 99% in controlled test environments
95% in typical field trials
Night-time Capture 90%
Alert Time < 10 seconds
Video with Read Yes
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• View historical patterns of vehicles of interest
• View live video feeds
• Search for vehicles near a criminal incident
• Analyze vehicle movement trends, including convoy, common vehicle, bulk, and speed • Audit historical user searches
PlateRanger can enhance the Department’s efficiency by providing alerts to patrol within seconds, facilitating the swift apprehension of wanted vehicles, and offering investigative tools to reveal organized crime insights, ultimately leading to higher rates of case closure and prosecution.
Figure 3. Dashboard in PlateRanger
Figure 4. Dispatch Map in PlateRanger
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PlateRanger is a comprehensive License Plate Reader solution with a user-friendly interface.
Leveraging Artificial Intelligence (AI) to capture extensive vehicle characteristics, it enhances the effectiveness of users and boosts public safety. With features such as live video, in-depth analytics, and leading accuracy both day and night, PlateRanger supports safer communities.
Hotlists and Alerts
Hotlist
Figure 5. PlateRanger Alert Configuration
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Figure 6. PlateRanger Alert Geographic Configuration
With PlateRanger, authorized users can import or manually input hotlists or vehicles of interest directly into the application. Furthermore, it can integrate with national systems such as NCIC, AMBER, and Silver alerts to ensure that the latest lists are always updated in PlateRanger.
In addition, agencies can configure alerts for specific days and/or times, as well as specific regions to ensure accurate alerts based on the agency’s needs. With configurable Matching Strategies, PlateRanger will allow a user to enter plates with placeholder characters if the full plate characters are unknown or provide alerts on partial matches.
Whitelist
The Department can also set up a whitelist to ensure that specific vehicle license plates are never recorded in PlateRanger. These whitelist configurations follow the same rules as those applied to hot-listed vehicles.
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Alerts
Figure 7. PlateRanger Alert Configuration
Agencies can tailor alerts to specific users and their preferred notification methods. PlateRanger supports notifications within the application, through the Dashboard, Dispatch Map, and via SMS or email. In addition, users can review all alerts on a map for a defined period or track the historical travel of alerted vehicles.
Live Video Review
Figure 8. Live Video Play Back in PlateRanger
Along with vehicle images and characteristics for each LPR read, PlateRanger allows users to review video footage linked to those reads. Live video captures ensure the highest accuracy in plate reads through optimal still-image selection and comparison with other images. If configured, PlateRanger will provide access to historical, live video feed snippet to deliver unmatched situational awareness to responding officers and dispatchers.
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Search
PlateRanger provides users with multiple ways to search historical LPR reads and alerts. Users can perform these searches with limited information or use wildcards for unknown characters.
Quick Search
Figure 9. PlateRanger Quick Search from Dashboard
The Quick Search bar is accessible and provides quick access to any information regarding the captured license plate of interest. Simply enter a license plate number and the Quick Search redirects to Advanced Search and list all characteristics captured for that vehicle.
Advanced Search
Figure 10. PlateRanger Advanced Search
The Advanced Search feature offers an extensive search engine that leverages the entire PlateRanger database of historical reads. The main page displays two panels to differentiate between search parameters and results. Users can search by alerts, vehicle characteristics (such as license plate, make, model, body type, color, state, and other attributes), or location and/or time. In addition, PlateRanger supports partial searches and wildcard searches to aid users investigating vehicles with unknown plates.
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Advanced Search Result Report
Figure 11. PlateRanger Search Results Report
PlateRanger enables users to generate PDF reports based on advanced ALPR or vehicle search results. These reports can serve as supporting documentation for ongoing investigations and case files.
System Statistics
Figure 12. PlateRanger System Statistics Query
System statistics are available for user-defined time periods and specific cameras, offering insights such as plate reads and alerts by minute and by camera. The user-friendly interface allows users to quickly identify high-traffic periods, locations and times with frequent alerts, and other essential statistical insights.
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Partner Network and Federated Search
Figure 13. Federated Search – Searching Across Multiple Agencies By using PlateRanger's Federated Search and Partner Network, users can access LPR reads beyond their own agency’s system. This provides agencies with flexible options to tailor their search methods according to specific needs, preferences, and legal requirements. PlateRanger enables agencies to choose between integrating with a broader partner network or selectively sharing data with chosen agencies.
Federated Search: Allows customers to connect to a specific agency’s system to extend their investigative capabilities and search within connected agency systems. Customers have the flexibility to choose with which other agencies they share data, without needing to be part of a larger network.
Partner Network (RPSN): Through the Rekor Partner Sharing Network (RPSN), agencies can access and contribute to a nationwide data sharing network of license plate reader (LPR) information. This allows agencies to utilize cameras beyond their own systems to gather intelligence on criminal activity and gain valuable insights into offenders’ cross-jurisdictional travel patterns.
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Analytics and Reports
Interdiction Analysis
Figure 14. PlateRanger Interdiction Analysis Query
Interdiction Analysis enables users to identify vehicles that have been detected by multiple cameras within a specified time frame. This analysis is beneficial for pinpointing cars that have appeared at two or more locations. The report displays all vehicles that have passed through the cameras during the designated period.
Convoy Analysis
Figure 15. PlateRanger Convoy Analysis Query
Convoy Analysis allows users to identify vehicles that frequently travel together. This analysis helps detect accomplices or other suspicious behaviors based on a known license plate. The Convoy Analysis identifies the most common vehicles seen before or after the target plate within the specified period.
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Common Vehicle Analysis
Figure 16. PlateRanger Common Vehicle Analysis Query
Common Vehicle Analysis identifies the most frequently seen vehicles for a specific camera or set of cameras. This analysis determines which license plates appear most often at the specified locations.
Bulk Search Analysis
Figure 17. PlateRanger Bulk Search Analysis Query
Bulk Search Analysis enables users to find any plates that match a large list of vehicles. By entering a date range and a list of license plates, the analysis generates a report containing any matches from the provided list.
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Vehicle Speed Analysis
Figure 18. PlateRanger Vehicle Speed Analysis Query
Vehicle Speed Analysis measures the vehicle speed between two cameras. By selecting two cameras and a specific period, the analysis matches license plates between the cameras and reports the average vehicle speed.
Reports
Figure 19. PlateRanger Report Module
The Reports module allows users to search or filter previously created reports by generating user, creation time frame, and report type.
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Audit
Figure 20. Search Audit Query in PlateRanger
The Search Audit page enables administrators to monitor and review previous searches conducted by other PlateRanger users. Administrators can search by user, license plate, event type, and/or within a specified time frame.
PlateRanger Mobile App
As an investigative tool, PlateRanger’s mobile app offers unmatched flexibility. Officers searching for a specific vehicle or gathering evidence near an incident can gather crucial vehicle data using a smartphone or tablet. Investigators can search PlateRanger’s database to link suspect vehicles to recent activity, locate wanted vehicles, or cross-reference plates associated with ongoing investigations. This mobile solution helps speed up investigations and reduces the time required to locate vehicles of interest, develop new investigative vehicle leads, and enables investigators to act swiftly based on timely information.
PlateRanger’s mobile app is ideal for patrol officers who frequently move between vehicles or shift locations during patrol investigations. Unlike stationary or fixed LPR systems or vehicle- mounted mobile LPR cameras, the mobile app can be used on foot, in patrol vehicles, or at static checkpoints, giving officers flexibility in the field. Patrol officers can scan plates near crime hotspots, identifying stolen vehicles, vehicles associated with wanted persons, or those flagged for other reasons. This flexibility enhances patrol efficiency, allowing officers to maximize coverage and quickly check large volumes of vehicles during a patrol-level investigation while still being visible in the community during routine patrols.
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Figure 21. PlateRanger Mobile App
Integrations
Open API
PlateRanger uses a RESTful API service to facilitate seamless and secure data exchange with third-party systems. This API enables third-party systems to access comprehensive LPR data, including precise location details, timestamps of license plate reads, and multiple vehicle images including an overview, a cropped vehicle image, and a plate-only image. Users can configure the API to send all plate reads, alerts only, or vehicle detections without plates, providing flexibility based on operational needs. Beyond basic plate recognition, the API also
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delivers in-depth vehicle characteristics such as make, model, color, year range, and class, to support more effective investigations.
Figure 22. Open API WebHooks
Integration with ShotSpotter™
For agencies that have implemented ShotSpotter, PlateRanger integrates seamlessly with ShotSpotter and equips the agency with a powerful investigative tool. This integration enables PlateRanger to automatically capture and analyze nearby vehicles at a ShotSpotter-detected incident and provide critical insights such as historical sightings near gunfire events and identify hot-listed vehicles in the vicinity. By correlating gunshot detection alerts with real-time LPR data, the agency gains immediate visibility into potential suspect vehicles fleeing the scene, enhancing investigative efficiency and improving officer safety. In addition, like ShotSpotter, PlateRanger can also be integrated with other third-party products that the agency may currently use, such as the Motorola CommandAware and Axon Fusus platforms.
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Figure 23. PlateRanger Integration with ShotSpotter
Integration with CrimeTracer™
For agencies that have implemented CrimeTracer, PlateRanger works seamlessly with CrimeTracer, the industry’s most advanced investigative search and data-sharing platform, purpose-built for law enforcement. CrimeTracer delivers intuitive, real-time access to more than 1 billion CJIS and public records, equipping patrol officers, analysts, investigators, and command staff with the information they need—when they need it.
By layering live and historical LPR reads with a national database of departmental records— including prior incidents, arrests, field interviews, and BOLOs—agencies gain unmatched visibility into the movement and behavior of vehicles linked to criminal activity. This integration enables investigators to detect “patterns of life” such as recurring routes, habitual locations, and associations with known offenders or hot spots, helping to reveal organized activity, vehicle- based criminal networks, or serial offenses that might otherwise go unnoticed.
What once required extensive cross-referencing and siloed system searches now happens in a unified, intelligent platform—surfacing actionable leads, exposing hidden connections, and accelerating investigations with greater precision and scale.
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Figure 24. PlateRanger Integration with CrimeTracer
Integration with Existing Cameras
PlateRanger Agent is a software application that processes live video streams from connected cameras, enabling license plate and vehicle recognition, with results displayed on the PlateRanger Dashboard or through application integrations. Benefits include:
• Turns any ONVIF-compliant cameras into an LPR system
• Edge processing for real-time intelligence
• Seamless integration with PlateRanger, ShotSpotter, CrimeTracer, and other third-party systems
• Scalable and cost-effective
• Beyond LPR, PlateRanger Agent captures vehicle make, model, and color (MMC) • Low bandwidth consumption
The PlateRanger Agent (Bring Your Own Camera) application is delivered as an annual subscription fee per compliant device.
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Onboarding Services
Concurrent with the LPR camera layout planning, SoundThinking will provide a series of onboarding services to prepare the Department to maximize the value of PlateRanger. These standard onboarding steps will be refined to best serve the Department and PlateRanger users.
SoundThinking onboarding services are designed to:
• Ensure optimal placement of cameras to meet the Department’s objectives • Ensure successful PlateRanger service activation (go-live) • Ensure comprehensive training to best use all of the features and functions available with the PlateRanger service
• Ensure that the Department’s Best Practices and Policies are refined, as needed, to adhere to local, state, and national regulations
• Remote training for Department’s administration and trainers • Track and monitor the efficacy of PlateRanger
SoundThinking has assembled a Customer Success team of professionals with more than 400 years of combined law enforcement experience. The mission of this team of consultants, trainers, and analysts is to maximize the Department’s success with the PlateRanger service.
This team is available both pre- and post-production to advise, train, and guide the Department on the most effective use of the tools and services available with the PlateRanger solution. The following is a high-level overview of SoundThinking’s standard Onboarding services, which will be tailored to support the Department.
Getting Started
Following contract execution, SoundThinking’s Customer Success Director (CSD) and Implementation team will work with the Department’s project team to plan the onboarding process, beginning with an on-site Customer Kick-Off Meeting with all stakeholders. The teams will:
• Review the Department’s program objectives
• Lay out the key implementation steps
• Agree on a targeted activation date (go-live)
• Define the Department’s desired results
• Develop metrics that define success for the Department and ensure PlateRanger provides the desired results
• Establish a protocol for ongoing communication throughout the onboarding process
SoundThinking will schedule biweekly status calls with the Department’s Program Manager and other project leaders to maintain regular communication throughout the implementation process.
Best Practices
Early in the Onboarding process, SoundThinking’s Customer Success team, led by the assigned CSD, will work with the Department’s Program Manager and other project leaders to schedule and conduct a series of Best Practices sessions. These sessions will assist the Department in establishing response protocols and procedures to manage the LPR alerts and license plate read data that will be provided upon activation of the PlateRanger service.
SoundThinking will customize and conduct these sessions for each of the following groups of users in the targeted coverage area:
• Program Management
• Dispatch/Communications
• Field Operations/Patrol
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• Investigations
• Prosecution
• Intelligence and Crime Analysis
Camera Deployment Planning
Effective camera placement is crucial for the accuracy and efficiency of LPR systems. Our team will work with the Department to determine the desired outcomes and assist in PlateRanger camera placement. Our camera planning services involve:
Strategic Placement: Identifying optimal locations for camera installation to capture clear and unobstructed images of license plates, considering factors such as lighting, traffic flow, and environmental conditions
Field of View Optimization: Ensuring cameras are positioned to provide the best possible field-of-view, minimizing blind spots and maximizing coverage
Custom Solutions: Tailoring camera placement strategies to meet the unique requirements of the Area, whether it's a neighborhood, city streets, or state roadways
Future-Proof Planning: Designing camera layouts that can accommodate future expansions or upgrades, ensuring the Department’s LPR system remains effective and scalable
With SoundThinking's onboarding services, the Department can be confident that your license plate recognition system will be installed and configured to deliver the highest levels of accuracy, reliability, and efficiency.
Installation
Our team of experts will manage the entire installation process, from initial remote site assessment to final deployment. We ensure that all hardware and software components are correctly installed and configured for optimal performance. Our installation services include:
Site Assessment: A thorough evaluation of your city to determine the best locations for LPR cameras, ensuring maximum coverage and accuracy. We request the Department participate to ensure that planning is aligned with their goals
Hardware Installation: Professional installation of PlateRanger cameras and associated hardware including mounts, cables, and power supplies to approved power outlets
Software Configuration: Setting up and configuring LPR cameras into PlateRanger software, providing real-time data and analytics
Testing and Calibration: Comprehensive testing and calibration of PlateRanger to ensure reliable and accurate performance
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User Training
SoundThinking’s assigned CSD will work with the Department to ensure that we deliver consistent, quality best practices training based on the Department’s needs to maximize the value of our service. The CSD will remain engaged with the Department for the duration of our relationship. In preparation for the planned cutovers, SoundThinking will assign a Trainer to the Department to train each group of users on the PlateRanger application. The Trainer will conduct a Training Orientation with the Department’s Program Manager to ensure all users are properly trained on the relevant applications. SoundThinking’s Trainer will work with the Department to tailor a training program that addresses the unique needs and/or scheduling constraints of the Department users. The training will be performed through a combination of remote instructor-led live training, train-the-trainer, and on-line recorded computer-based training.
Agency Metrics/KPIs (Key Performance Indicators)
Customer Success team members, led by the assigned CSD, will work with the Department’s Program Manager and Command staff to review, define, and adopt a set of agency metrics, or Key Performance Indicators (KPIs), to establish and monitor the efficacy of the PlateRanger service and related agency Best Practices. It is important to ensure that the agency and all stakeholders have visibility (and routines in place) to track the program metrics or KPIs needed to monitor the status of the program and to make informed decisions regarding resources, response protocols, and the best practices to drive success.
On-site Support During Service Activation (Go-Live)
On the day of service activation, the Department’s CSD will be on-site to ensure that the transition is smooth, that the established best practices are being implemented as planned, and that user questions are answered quickly. Prior to cutover, SoundThinking’s team will facilitate an introduction to the SoundThinking Support organization to review the support process and introduce the designated Technical Support Engineer to the Department. Following service activation, the designated Technical Support Engineer will facilitate a series of Status Calls with the Department to review the performance of the service. The CSD will continue to work with the Department to review results being achieved.
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Ongoing Customer Support
PlateRanger provides customers with a camera performance dashboard to view the status of each LPR camera deployed in their jurisdiction. The dashboard provides the current status of the camera, the last plate read, last update, and current camera hardware statistics.
SoundThinking Support will assist in troubleshooting the PlateRanger software and camera performance concerns. Reports are available in PlateRanger to provide the number of reads per camera, alerts per camera, and other key statistics about the overall system. A designated SoundThinking Technical Support Engineer reviews service requests and reported issues monthly and is available to discuss and address any concerns.
SoundThinking’s standard customer support includes assistance with user accounts, software interface, tools, features, and cameras. Tier 1 Support is provided by our SoundThinking Support Team during normal business hours and 24/7 coverage for all Priority issues (e.g., read rate issues, system outage, etc.). The SoundThinking Support Team provides real-time support of basic issues, and first level of support for information gathering and triage for advanced troubleshooting by Tier 2 Support. The Tier 2 Support Team comprises technically advanced, experienced Customer Support professionals from both Rekor and SoundThinking who are responsible for advanced levels of troubleshooting and analysis, IT support, mapping issues, etc. The Department will always have one point of contact regardless of support level needed.
Warranty
SoundThinking owns and is responsible for maintenance of the PlateRanger Hardware used to provide the Subscription Services. During the term of the Agreement, SoundThinking will repair or replace PlateRanger hardware that becomes inoperable due to manufacturing defects.
Damages outside of SoundThinking’s reasonable control may incur repair or replacement fees.
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Customer References
SoundThinking is a public safety technology company that combines transformative solutions and strategic advisory services for sound decisions, to make neighborhoods safer and improve community confidence. SoundThinking was founded in 1995 (as ShotSpotter, Inc.) and has been providing gunshot detection solutions since its inception. In that time, SoundThinking has managed hundreds of deployments and installed over 27,500 sensors worldwide. As a trusted partner to many law enforcement agencies, SoundThinking has been both a firsthand witness and participant in the evolution of policing as it faces increasing challenges, such as staffing shortages, aging technologies, and exponential growth in data (as well as the need to access, analyze, and share data).
SoundThinking has partnered with Rekor to provide a unique solution that can be combined with SoundThinking’s SafetySmart Platform. Rekor is the proven leader in the development and deployment of vehicle and automated license plate recognition with more than 245 law enforcement agencies and over 1,000 non-law enforcement clients. The following references represent customer sites that have installed both SoundThinking’s solutions and Rekor’s LPR solution.
• Bellflower, CA • Pueblo, CO • Spokane, WA
• Opa-locka, FL • Fayetteville, NC • Suffolk County, NY • Brockton, MA • Virginia Beach, VA
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Pricing
PlateRanger is built to provide license plate reading on city streets, parking lots, neighborhoods, and corporate campuses. SoundThinking will assist the Department in defining your goals and placement of the LPR cameras. Camera placement is typically based on analysis of law enforcement input, including historical crime data and relevant data regarding the local landscape and infrastructure. SoundThinking will collaborate with Department stakeholders to determine the final LPR deployment locations.
30 Fixed LPR Camera Deployment: Three-Year Term
Description Quantity Year
One
Year
Two
Year
Three
Three-
Year Total
PlateRanger Pro Annual Subscription
Fee1 30 $59,790 $59,790 $59,790 $179,370
Annual Fee Subtotal $59,790 $59,790 $59,790 $179,370
PlateRanger Pro One-Time Delivery
and Installation Fees2 30 $19,500 N/A N/A $19,500
PlateRanger Pro One-Time
Onboarding Fee 1 $5,000 N/A N/A $5,000
One-Time Fee Subtotal $24,500 N/A N/A $24,500
Annual Total $84,290 $59,790 $59,790 $203,870
1The current PlateRanger Pro Annual Subscription fee is $1,993 per camera. 2The PlateRanger One-Time Delivery and Installation fees are $650 per camera.
50 Fixed LPR Camera Deployment: Three-Year Term
Description Quantity Year
One
Year
Two
Year
Three
Three-
Year Total
PlateRanger Pro Annual Subscription
Fee1 50 $99,650 $99,650 $99,650 $298,950
Annual Fee Subtotal $99,650 $99,650 $99,650 $298,950
PlateRanger Pro One-Time Delivery
and Installation Fees2 50 $32,500 N/A N/A $32,500
PlateRanger Pro One-Time
Onboarding Fee 1 $5,000 N/A N/A $5,000
One-Time Fee Subtotal $37,500 N/A N/A $37,500
Annual Total $137,150 $99,650 $99,650 $336,450
1The current PlateRanger Pro Annual Subscription fee is $1,993 per camera. 2The PlateRanger One-Time Delivery and Installation fees are $650 per camera.
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Payment Terms
Payment for the service installation, delivery, onboarding, and subscription shall be as follows:
30 Cameras: Three-Year Payment Terms
• 50% of Year 1 fee due upon execution of agreement $42,145 • 50% of Year 1 fee due upon PlateRanger service activation (live) status $42,145 • 100% of Year 2 fee due prior to first anniversary of PlateRanger live status $59,790 • 100% of Year 3 fee due prior to second anniversary of PlateRanger live status
$59,790
50 Cameras: Three-Year Payment Terms
• 50% of Year 1 fee due upon execution of agreement $68,575 • 50% of Year 1 fee due upon PlateRanger service activation (live) status $68,575 • 100% of Year 2 fee due prior to first anniversary of PlateRanger live status $99,650 • 100% of Year 3 fee due prior to second anniversary of PlateRanger live status
$99,650
General Pricing Assumptions
This pricing is based on the following assumptions:
• Services will be delivered under the terms of the SoundThinking Master Services Agreement and its Exhibits and Addenda, to which this Proposal will be attached as Exhibit A.
• This pricing does not include any state or local taxes; if taxes are applicable, we will be happy to provide an amended quote upon request.
• This proposal and all pricing contained herein remains valid for ninety (90) days from the date of this proposal.
PlateRanger Pricing Assumptions
The Annual Subscription Fee includes:
• PlateRanger License Plate Reader camera(s)
• Networking fees associated with license plate readers • CJIS-approved AWS GovCloud hosting
• Unlimited user licenses for PlateRanger LPR solution
• Integration with SoundThinking’s Insight solution
The One-Time Delivery and Installation Fees are incurred on a per camera basis; therefore, additional fees will apply if the agency purchases additional cameras, but no additional Onboarding Fees will apply for future camera purchases.
Price Proposal for Lancaster Police Department, CA
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The One-Time Delivery and Installation Fees include:
• Virtual Site Survey to confirm installation feasibility on proposed and custom location(s) o Solar assessment
o Visibility review
o Location assessment
o Infrastructure (electrical and mounting) review
• Installation of cameras on existing pole infrastructure • Electrical mounting on standard Manual on Uniform Traffic Control Devices (MUTCD) with compatible power adapter
• Solar installation (as needed)
• Camera initialization and acceptance testing
The One-Time Delivery and Installation Fees do not include:
• Electrical work requiring a licensed electrician
• Custom drawings
• Third-party integration
• State, City, or private company licenses or permits
• Special equipment rental for site access or traffic control • Concrete cutting
• Utility billing
• Relocation of existing LPR camera deployment
• Agreements with property owner(s)
• Fees or costs associated with obtaining any required permits
Proven Accuracy
Independently tested for read
accuracy, outperformed leading LPR
cameras.
Most Affordable
All camera options include world-class
24/7 support, CJIS-approved cloud
hosting, and unlimited user access
Enhanced Insights
Uncover related criminal vehicle
connections with advanced analytics,
including associations of organized
criminals and their travel patterns
Increased Awareness
Employ video playback to examine nearby
crimes, individuals, and contextual
evidence related to a LPR read
Link more crimes to vehicle-related leads
PlateRanger advanced vehicle recognition quickly uncovers key investigative leads
Connects criminal vehicle associations through analytics Creates faster, more relevant investigative leads
Force Multiplier that optimizes resource allocations
Integrates with leading law enforcement software
Identify vehicles associated with criminal
activities as well as organized criminals
who often travel together and their travel
patterns through convoy analysis.
Integration with CrimeTracer provides native searches of historical nationwide law enforcement and public data
sources to quickly deliver investigative insights.
Alert nearby officers of Hot List vehicle reads,
including partial matches. Leverage analytics to
determine common travel patterns of wanted
vehicles to apprehend suspects safely.
Agencies using ShotSpotter can integrate with PlateRanger to uncover leads related to vehicles involved in gun crimes. In addition, PlateRanger can be integrated into CAD systems to provide critical insights.