Agenda packet — Livermore City Council, November 14, 2022 (part 1 of 3)

CITY COUNCIL
AGENDA
MONDAY, NOVEMBER 14, 2022
VIRTUAL REGULAR MEETING –
7:00 PM

MEETING PARTICIPATION INFORMATION CAN BE FOUND AT THE END OF THE AGENDA
TELECONFERENCE INFORMATION:

Due to technical difficulties this meeting will be held virtually only.

ZOOM WEBINAR:
***ATTENTION: Zoom update requirements found at the bottom of the agenda*** https://us02web.zoom.us/j/89153222777
Zoom dial in phone number:
1 669 900 6833
Meeting ID: 891 5322 2777
CITY OF LIVERMORE YOUTUBE CHANNEL:
https://www.youtube.com/c/CityofLivermoreCalifornia
TV29:

Comcast TV Channel 29
tv29.org
Bob Woerner, Mayor
Regina Bonanno, Vice Mayor
Robert W Carling, Council Member
Brittni Kiick, Council Member
Trish Munro, Council Member
Livermore City Council Agenda
November 14, 2022

1 1.

CLOSED SESSION - None.

2. CALL TO ORDER

3. PROCLAMATIONS AND PRESENTATIONS

3.1 Proclamation declaring November 2022 as National Native American Heritage Month presented to Tina Henson with Livermore American Indian Center.

Recommendation:

Staff recommends City Council proclaim November 2022 as National Native American Heritage Month.

Staff Report

Attachments:

1. Proclamation

3.2 Historic Preservation Commission annual update presented by Chair Vic Avila.

Recommendation:

Staff recommends City Council receive the Historic Preservation Commission annual update.

Staff Report

3.3 Confirmation of Advisory Body appointments to the Beautification Committee, Commission for the Arts, Human Services Commission, and Livermore Housing Authority, and direct the City Clerk to administer the oath of office.

Recommendation:

The City Council Subcommittee on Advisory Bodies recommends the City Council confirm the advisory body appointments to the Beautification Committee, Commission for the Arts, Human Services Commission, and Livermore Housing Authority, and direct the City Clerk to administer the oath of office.

Staff Report

3.4 Presentation from East Bay Community Energy (EBCE) presented by JP Ross, Vice President of Local Development, Electrification, and Innovation.

Recommendation:

ROLL CALL

Council Member Robert W. Carling
Council Member Brittni Kiick
Council Member Trish Munro
Vice Mayor Regina Bonanno
Mayor Bob Woerner

PLEDGE OF ALLEGIANCE

Livermore City Council Agenda
November 14, 2022

2 Staff recommends the City Council receive an update from East Bay Community Energy about local development programs available to EBCE member jurisdictions.

Staff Report

3.5 Update on drought and water conservation presented by Water Resources Division Manager, Anthony Smith and California Water Service Company.

Recommendation:

Staff recommends the City Council receive an update on the City's efforts to address the current drought, including steps taken to conserve water and to educate other residential and commercial users on water conservation.

Staff Report

Attachments:

1. City Drought Public Outreach Plan

3.6 Livermore Airport Development and Hangar Waitlist Policy Updates.

Recommendation:

Information only. No action from Council is recommended.

Staff Report

4. CITIZEN'S FORUM

In conformance with the Brown Act, no City Council action can occur on items presented during Citizen's Forum.

Please log into Zoom to provide verbal public comment during the City Council Meeting.

Comments are limited to a maximum of 3 minutes per person, per item. The Mayor may reduce the amount of time based on the number of persons wishing to speak.

Comments are limited to one comment per person per item regardless of format or time submitted (this includes email and e-comment submissions prior to the meeting as well as live comments during the meeting).

Citizen's Forum will conclude after 30 minutes; however, if there are additional speakers, Public Forum will reconvene before the meeting adjourns.

5. CONSENT CALENDAR

Consent Calendar items are considered routine and are acted upon by the City Council with a single action. Members of the audience wishing to provide public input must use the raise hand feature. Comments are limited to one comment per person per item regardless of format or time submitted (this includes email and e-comment submissions prior to the meeting as well as live comments during the meeting).

5.1 Resolution authorizing the City Manager to execute an agreement with Tyler Technologies, Inc for Enterprise Resource Planning Software to replace the City of Livermore's financial and human resources software in an amount not-to-exceed
$1,995,868
.

Livermore City Council Agenda
November 14, 2022

3 Recommendation:

Staff recommends that City Council adopt a resolution authorizing the City Manager to execute an agreement with Tyler Technologies, Inc (Tyler) for Enterprise Resource Planning software (ERP) to replace the City of Livermore's (the City) dated financial and human resources system.

Staff Report

Attachments:

1. Resolution

2. Exhibit A - Tyler Contract

5.2 Resolution authorizing execution of the first amendment to the agreement with Street Plans for the East Avenue Corridor Study Phase II project to pilot multiple intersection improvements, extend the term to June 30, 2024 and increase the not-to-exceed amount from $198,000 to $496,200.

Recommendation:

Staff recommends that the City Council adopt a resolution authorizing the City Manager to execute the First Amendment to the Professional Services Agreement with Street Plans for the East Avenue Corridor Study Phase II project and all other necessary documents to implement that agreement.

Staff Report

Attachments:

1. Resolution

2. Exhibit A - First Amendment - Professional Services Street Plans

5.3 Resolution authorizing an increase in the construction contract change order allowance by $237,441 to a cumulative not-to-exceed amount of $588,141 for the Livermorium Plaza at Mills Square Park, Project No. 2014-36; and a
uthorizing the acceptance for permanent
maintenance and release of the security bonds for the Livermorium Plaza at Mills Square Park Project.

Recommendation:

Staff recommends the City Council adopt a resolution:
1 .

Authorizing an increase in the construction contract change order allowance by $237,441 to a cumulative not to exceed amount of $588,141 for the Livermorium Plaza at Mills Square Park, Project No. 2014-36; and
2 .

Authorizing the acceptance for permanent maintenance and release of the security bonds for the Livermorium Plaza at Mills Square Park Project. The City Manager is authorized to sign the Notice of Completion, a copy of which is attached as Exhibit A and incorporated by this reference.

Staff Report

Attachments:

1. Resolution

2. Exhibit A - Notice of Completion

Livermore City Council Agenda
November 14, 2022

4 5.4
Resolution approving an amendment to the City of Livermore Salary Plan to reflect market equity adjustments for Water Resources Mechanic I and Water Resources Mechanic II.

Recommendation:

Staff recommends the City Council adopt a resolution approving the City of Livermore Salary Plan as of November 2022, in accordance with California Code of Regulations, Title 2, Section 570.5.

Staff Report

Attachments:

1. Resolution

2. Exhibit A - Salary Plan Effective November 2022

5.5 Resolution authorizing the execution of Project and Program Grant Agreements with Anne Giancola, East Bay Holocaust Education Center, Las Positas College Foundation, and Livermore Art Association, consistent with the City's Public Art Policy.

Recommendation:

The Commission for the Arts and staff recommend the City Council adopt a resolution approving the applications and authorizing the execution of the following Project and Program Grant Agreements:
1 .

Anne Giancola-$5,000 for the Wind Power Temporary Public Art Project 2 .

East Bay Holocaust Education Center-$10,000 for "Violins of Hope" 3 .

Las Positas College Foundation-$10,000 for the 2023 Las Positas Literary Arts Festival "LPC Lit Fest"
4 .

Livermore Art Association- $2,800 for the 2023 Livermore Art Association Spring Art Show

Staff Report

Attachments:

1. Resolution

2. Exhibit A - Anne Giancola Agreement

3. Exhibit B - East Bay Holocaust Education Center Agreement

4. Exhibit C - Las Positas College Foundation Agreement

5. Exhibit D - Livermore Art Association Agreement

5.6 Resolutions approving revisions to the City Council's Rules of Procedure and the City Council's Norms, Values and Principles of Governance.

Recommendation:

The City Council Subcommittee recommends the City Council adopt resolutions approving the revisions to the City Council's Rules of Procedure and the City Council's Norms, Values, and Principles of Governance.

Staff Report

Attachments:

1. Redline Changes to Draft Rules

2. Resolution - Adopting Revised Norms

Livermore City Council Agenda
November 14, 2022

5 3. Exhibit A - Norms, Values and Principles of Governance

4. Resolution - Adopting Revised Rules

5. Exhibit A - Rules of Procedure

5.7 Resolution reauthorizing remote or hybrid teleconference meetings for City of Livermore's legislative bodies in accordance with Assembly Bill 361.

Recommendation:

Staff recommends City Council adopt a resolution reauthorizing remote or hybrid teleconference meetings for City of Livermore's legislative bodies in accordance with Assembly Bill 361.

Staff Report

Attachments:

1. Resolution

5.8 Introduction of an ordinance
amending Livermore Municipal Code Chapter 15.26 Green
Building Standards Code to include an
onsite
exception for non-combustion fuel cells to
produce electricity.

Recommendation:

Staff recommends the City Council waive the first reading and introduce an ordinance with an effective date of January 1, 2023, to a
mend Chapter 15.26 (Green Building Standards Code)
in The Livermore Municipal Code
to include an
onsite
exception for non-combustion fuel cells
to produce electricity.

Staff Report

Attachments:

1. Ordinance

6. PUBLIC HEARINGS

6.1 Hearing to consider a request to amend Development Agreement 18-001 for the Lassen Road Townhomes project to revise the performance schedule to accommodate regulatory permitting of the off-site improvements
(DAA 21-002).

Recommendation:

The Planning Commission and Staff recommend the City Council:

1 .

Adopt a resolution finding the First Amendment to Development Agreement 18-001 is within the scope of the Lassen Road Townhomes Initial Study and Mitigated Negative Declaration in accordance with the California Environmental Quality Act 2 .

Introduce an ordinance
amending Development Agreement 18-001 for the Lassen
Road Townhomes project
(DAA 21-002).

Livermore City Council Agenda
November 14, 2022

6 Staff Report

Attachments:

1. City Council Report - November 23, 2020

2. Location Map

3. Draft 10-04-22 PC Meeting Minutes

4. Resolution - CEQA

5. Exhibit A - PC Reso 22-22

6. Ordinance

7. Exhibit A - First Amendment to Lassen DA 18-001

8. Exhibit B - PC Reso 22-22

6.2 Resolution authorizing, approving and adopting an amended Permanent Local Housing Allocation (PLHA) program five year plan and authorizing the City Manager to apply for PLHA funds from the State Department of Housing and Community Development for supportive shared housing projects and the Vineyard 2.0 housing resource center.

Recommendation:

Staff recommends the City Council adopt a resolution amending the PLHA Plan for 2019-2023 allocations, which is attached to the resolution as Exhibit A, and authorizing the City Manager, or her designee, to execute the PLHA program application, the PLHA standard agreement and any subsequent amendments or modifications thereto, as well as any other documents which are related to the PLHA program or the PLHA grant awarded to the City of Livermore.

Staff Report

Attachments:

1. Resolution

2. Exhibit A - PLHA Program Five Year Plan

6.3 Hearing to consider amending the Livermore Development Code regarding temporary signs, including Section 4.06.140, to update regulations relating commercial and non-commercial temporary signs in all zoning districts.

Recommendation:
a) Based on City Council direction, staff recommends the City Council waive the first reading and
introduce an ordinance
approving Development Code Amendment 22-003, Temporary
Signs, to update sections relating to the location, time of day, and number of days for commercial and non-commercial temporary signs in all zoning districts.

b) As an alternative to the Development Code Amendment requested by the City Council, the Mayor recommends the City Council waive the first reading and introduce an ordinance
to
prohibit the placement of all temporary signs in the public right-of-way in commercial, industrial, and residential zoning districts.

Staff Report

Attachments:

1. July 27 2020 Staff Report

Livermore City Council Agenda
November 14, 2022

7 2. Council Direction LDC - Redline Edits

3. Council Direction Ordinance, DCA 22-003

4. Mayor Alternative LDC - Redline Edits

5. Mayor Alternative Ordinance, DCA 22-003

7. MATTERS FOR CONSIDERATION

7.1 Discussion and direction regarding the Livermore Cultural Arts Vision entitled: Creative Livermore: A Plan for the Future of the Arts and Culture.

Recommendation:

The Commission for the Arts and staff recommend the City Council discuss and provide direction on the Livermore Cultural Arts Vision entitled: Creative Livermore: A Plan for the Future of the Arts and Culture.

Staff Report

Attachments:

1. Creative Livermore: A Plan for the Future of the Arts and Culture

8. COUNCIL COMMITTEE REPORTS AND MATTERS INITIATED BY CITY

MANAGER, CITY ATTORNEY, STAFF, AND COUNCIL MEMBERS

9. ADJOURNMENT

To a Special City Council Closed Session meeting on Monday, November 21, 2022 at 5:00 pm and a Regular City Council meeting on Monday, November 28, 2022 at 7:00 pm, held at the Council Chambers Civic Center Meeting Hall, 1016 S. Livermore Avenue and virtually using Zoom.

10. SUPPLEMENTAL MATERIALS

10.1 Supplemental materials received prior to the meeting.

Staff Report

Attachments:

1. Supplemental Materials

HOW TO PARTICIPATE IN YOUR CITY COUNCIL MEETING

You can participate in the meeting in a number of ways:

Citizen's Forum
is an opportunity for the public to speak regarding items not listed on the agenda.

Speakers are limited to a maximum of 3 minutes per person. To submit a comment using Zoom, you Livermore City Council Agenda
November 14, 2022

8 may use the 'raise hand' feature. You should be aware that the City Council is prohibited by State law from taking action on any items that are not listed on the agenda. However, if your item requires action, the City Council may place it on a future agenda or direct staff to work with you and/or report to the City Council on the issue.

Public Hearings
- The topic of the hearing is typically summarized by staff, followed by questions from the City Council and a presentation by the applicant. The Mayor will then open the hearing to the public and offer an opportunity for public comments. You may use the 'raise hand' feature in Zoom and take 3 minutes to make your comments.

Other Agenda Items
are also open for public input including Consent Calendar or Matters for Consideration items. These comments are also subject to the 3 minute limit.

Special Meetings, Workshops
- The public will have the opportunity to address the City Council regarding the item that is the subject of the special meeting or workshop. Public comments are limited to a maximum of 3 minutes per person.

Platforms to Participate in Virtual Meetings:

Submission of Comments Prior to the Meeting:

Email Comments
may be submitted by the public to the City Clerk’s Office (
[email protected]
). Items received no later than 12:00 pm on the day of the meeting will be provided to the City Council and available on the City website prior to the meeting. These items will NOT be read into the record.
eComments
may be submitted by the public using the eComment link
here
. Comments may be up to
1000 characters in length and will be accepted up until 4PM the day of the meeting. These items will NOT be read into the record and are viewable by the the City Council and the public upon submittal.

Submission of Comments During the Meeting:

Speakers are limited to a maximum of 3 minutes per person. To submit a comment using Zoom, you may use the 'raise hand' feature. You should be aware that the City Council is prohibited by State law from taking action on any items that are not listed on the agenda. However, if your item requires action, the City Council may place it on a future agenda or direct staff to work with you and/or report to the City Council on the issue.

The City will be using YouTube and TV29 as two tools to provide the public access to view City Council meetings. No public comment will be accepted via YouTube.

TV29:

tv29live.org
or Comcast Channel 29

YouTube:

h
ttp://youtube.com/c/CityofLivermoreCalifornia
Zoom Webinar:

https://us02web.zoom.us/j/89153222777
It is recommended residents use updated software to successfully join and participate in a meeting.

Outdated versions may limit functionality and you may not be able to provide a public comment virtually.

Livermore City Council Agenda
November 14, 2022

9 To download the most current version, visit
zoom.us/download
.

Zoom dial in phone number:

1 669 900 6833
Meeting ID: 891 5322 2777
If you would like to deliver written materials to the City Council as part of their electronic comments during a meeting, the speaker must identify that intent in his or her comment submitted and immediately email the materials to the City Clerk at
[email protected]
.

The
City Council Agenda and Agenda Reports
are prepared by City staff and are available for public review on Tuesday evening, six days prior to the City Council meeting in the Civic Center Library, 1188 South Livermore Avenue, Livermore, and at the City Clerk’s Office, 1052 South Livermore Avenue, Livermore. The Agenda is also available on the City’s website, http://LivermoreCA.gov/agenda
.

Under Government Code §54957.5, any
supplemental material
distributed to the members of the City
Council after the posting of this agenda will be available for public review in the City Clerk’s Office, 1052 South Livermore Avenue, Livermore, and included in the agenda packet available on the City’s web site at
http://LivermoreCA.gov/agenda
.

PURSUANT TO TITLE II OF THE AMERICANS WITH DISABILITIES ACT (CODIFIED AT 42 UNITED STATES CODE SECTION 12101 AND 28 CODE OF FEDERAL REGULATIONS PART 35), AND SECTION 504 OF THE REHABILITATION ACT OF 1973, THE CITY OF LIVERMORE DOES NOT

DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, ANCESTRY,

SEX, DISABILITY, AGE OR SEXUAL ORIENTATION IN THE PROVISION OF ANY SERVICES, PROGRAMS, OR ACTIVITIES. TO ARRANGE AN ACCOMMODATION IN ORDER TO PARTICIPATE

IN THIS PUBLIC MEETING, PLEASE CONTACT THE ADA COORDINATOR AT [email protected]
OR CALL (925) 960-4170 (VOICE) OR (925) 960-4104
(TDD) AT LEAST THREE (3) BUSINESS DAYS IN ADVANCE OF THE MEETING.

Livermore City Council Agenda
November 14, 2022

10 CITY COUNCIL STAFF REPORT
ITEM NO. 3.1

DATE:

November 14, 2022
TO:

Honorable Mayor and City Council
FROM:

Christine Martin, Assistant City Manager
SUBJECT:

Proclamation declaring November 2022 as National Native American Heritage Month presented to Tina Henson with Livermore American Indian Center.

RECOMMENDED ACTION

Staff recommends City Council proclaim November 2022 as National Native American Heritage Month.

SUMMARY

DISCUSSION

ATTACHMENTS

1. Proclamation

Prepared by: Stephanie Egidio
Management Analyst

Approved by:
____________________________________
Marianna Marysheva
City Manager
Fiscal Review by:
____________________________________
Tina Olson
Administrative Services Director
11 12

CITY COUNCIL STAFF REPORT
ITEM NO. 3.2

DATE:

November 14, 2022
TO:

Honorable Mayor and City Council
FROM:

Paul Spence, Community Development Director
SUBJECT:

Historic Preservation Commission annual update presented by Chair Vic Avila.

RECOMMENDED ACTION

Staff recommends City Council receive the Historic Preservation Commission annual update.

SUMMARY

DISCUSSION

ATTACHMENTS

Prepared by: Turhan Sonmez
Associate Planner

DATE:

November 14, 2022
TO:

Honorable Mayor and City Council
FROM:

Marianna Marysheva, City Manager
SUBJECT:

Confirmation of Advisory Body appointments to the Beautification Committee, Commission for the Arts, Human Services Commission, and Livermore Housing Authority, and direct the City Clerk to administer the oath of office.

RECOMMENDED ACTION

SUMMARY
On October 25, 2022, the City Council Subcommittee on Advisory Bodies interviewed applicants for vacancies on the Beautification Committee, Commission for the Arts, Human Services Commission, and Livermore Housing Authority, and have submitted their recommendation for City Council consideration and appointment.

DISCUSSION
On October 25, 2022, the City Council Subcommittee on Advisory Bodies interviewed applicants for vacancies on the Beautification Committee, Commission for the Arts, Human Services Commission, and Livermore Housing Authority and recommends confirmation of the following appointments:

Beautification Committee - 1 Vacancy
Appointment to an unexpired term ending June 1, 2024
Tania M Panarello

Commission for the Arts - 6 Vacancies
Reappointment to regular terms ending January 1, 2027
Monya Lane
Robert Gausman
Cathleen deOrnelas
14 Human Services Commission - 2 Vacancies
Appointment to unexpired terms ending November 1, 2023
Elizabeth McWhorter
Umashankar S Meda
Livermore Housing Authority - 4 Vacancies
Reappointment to a regular term ending January 1, 2027 - tenant Heather l Casey
Reappointment to a regular term ending January 1, 2027 - tenant - 62 years Christine Stuart
Reappointment to a regular term ending January 1, 2027 - at large Mark Palajac
Appointment to a regular term ending January 1, 2027 - at large Parag Vaishampayan

Upon the City Council’s confirmation of the appointments by motion, the City Clerk will administer the oath of office to new appointees.

FISCAL AND ADMINISTRATIVE IMPACTS

No material fiscal or administrative impacts result from confirmation of these appointments.

ATTACHMENTS

Prepared by: Debbie Elam
Deputy City Clerk

DATE:

November 14, 2022
TO:

Honorable Mayor and City Council
FROM:

Paul Spence, Community Development Director
SUBJECT:

Presentation from East Bay Community Energy (EBCE) presented by JP Ross, Vice President of Local Development, Electrification, and Innovation.

RECOMMENDED ACTION

Staff recommends the City Council receive an update from East Bay Community Energy about local development programs available to EBCE member jurisdictions.

SUMMARY

DISCUSSION

ATTACHMENTS

Prepared by: Tricia Pontau
Senior Planner

DATE:

November 14, 2022
TO:

Honorable Mayor and City Council
FROM:

Scott Lanphier, Public Works Director
SUBJECT:

Update on drought and water conservation presented by Water Resources Division Manager, Anthony Smith and California Water Service Company.

RECOMMENDED ACTION

SUMMARY

DISCUSSION

ATTACHMENTS

1. City Drought Public Outreach Plan

Prepared by: Anthony Smith
Water Resources Division Manager

Approved by:
____________________________________
Marianna Marysheva
City Manager
Fiscal Review by:
____________________________________
Tina Olson
Administrative Services Director
17 City of Livermore Drought Public Outreach
General Overview of the City’s Outreach Strategy
During droughts, water agencies focus most of their messaging around water restrictions, rebates/water conservation programs, and general water conservation tips. The Water Resources Division has different strategies for each of these three messages.  Water Restrictions Strategy: Water restrictions can be enacted by the Livermore City Council or t
he State of California. Whenever a water restriction is enacted by City Council, the
Water Resources Division takes the lead in developing messaging for properties citywide and
provides a messaging template that Cal Water can choose to use in their
direct customer outreach. Whenever a water restriction is enacted by the State, the Water Resources Division modifies State-provided resources to create outreach for
Livermore Municipal Water customers only.
 Rebates and Water Conservation Programs Strategy: Livermore Municipal Water and Cal Water have sep
arate water conservation programs for their customers. Because of this, the
Water Resources Division focuses most rebate outreach through platforms where Livermore Municipal Water customers ca
n be specifically targeted (ex.

Geotargeted Nextdoor posts, dire
ct mail, bill inserts, and customer emails).
 General Water Conservation Tips Strategy: The Water Resources Division develops general water conservat
ion tip messaging in collaboration with the Tri-Valley’s other water agencies. Since m
ost water is used outdoors, the Tri-Valley’s water agencies have focused messaging aro
und converting to low-water landscaping and reducing irrigation to three days per week.

This messaging can be put in platforms like newspapers and radio that reach beyond Livermore.

On-going City of Livermore Drought Outreach
 Drought Staff Guide: Front-line staff in the Water Resources Division, Utility Billing Division, an
d the City Manager’s Office have links to our Drought Staff Guide. This guide is designed to help staff who answer the phones or general email inboxes answer basic drought questions and
know where to forward customers when they cannot answer the question the
mselves. It is updated with new information as the drought develops.  City Website:
o
Drought information can be found on the City website at www.livermoreca.gov/dr
ought. This page can be found on the homepage by
clicking on the hero banner slide or the Spotlight section. o
Water conservation tips can be found on the City website at www.livermoreca.gov/save-water. The pages un
der this section are always on
ATTACHMENT 1
18 the website, regardless of whether we are in a drought or not.

o Rebate information for Livermore Municipal Water customers can be found at www.livermoreca.gov/rebates. Cal Water customers can find rebate information on Cal Water’s website.

o Residents can report wasted water within Livermore Municipal Water’s service area at www.livermoreca.gov/report-water-waste. Wasted water within Cal Water’s service area should be reported through the Cal Water website. When City staff receives a wasted water report that is outside our water service area, it is immediately forwarded to Cal Water. This form is updated whenever new water restrictions are enacted.

 Drought Hotline (925) 960-8160: This hotline is designed to provide residents who do not have internet access with the same drought information that can be found on the City website. Water Resources Division staff update the voicemail message as needed.

 Zone 7 Water Agency Outreach
o From October to December 2021, Zone 7 Water Agency invested ~$75,000 on Tri-Valley-wide drought messaging. Zone 7 had three campaigns - Water-Wise Wendy to share water conservation tips, Ziggy the Piggy to share the Tri-Valley's monthly water conservation progress, and drought alerts to share updates about current water supply storage and local rainfall levels. This content was promoted through social media, KKIQ, Comcast, Google/YouTube ads, Patch, and local newspapers.

o In 2022, Zone 7 Water Agency continued using the three campaigns they developed last year. They plan to invest ~$50,000 into digital ads only.

 Interagency Collaboration: The Water Resources Division leads the Tri-Valley Drought Communications Committee. This group meets monthly and has representatives from all Tri-Valley water agencies. The Water Resources Division also attends monthly Tri-Valley Water Conservation Committee meetings, biweekly State of California Save Our Water Communications Coordination Committee meetings, and monthly Bay Area Regional Drought Campaign Coordination meetings.

Drought Outreach Month by Month
Below is a summary of the major drought outreach that went out to the public from October 2021 until now. Please note:
 This summary does not include any campaigns led by Zone 7 Water Agency.  Livermore Municipal Water serves ~10,500 properties and there are ~25,000 total properties citywide.
 Most of the social media links on this page lead to the Public Works Twitter account, but messages were shared across all City platforms.

ATTACHMENT 1
19 Month Messaging
Focus Audience Major Collateral
September
2021 N/A N/A

Council
 Drought/Water Shortage
Declaration

Committee
 9/14 Tri-Valley Drought
Communications Committee
Meeting

October 2021
Announce City of
Livermore Stage
2 Restrictions

Launch the Water
Conservation Kit
program

Announce Stage
1 Conservation
Rates
All Livermore
properties
(Restrictions)

Livermore
Municipal
Water single-
family homes
(Kits)

Livermore
Municipal
Water
customers
(Rates)

Committee
 10/21 Tri-Valley Drought
Communications Committee
Meeting

Print
 Press Release

 Direct mailer (Reach: 25,000)

 Livermore Municipal Water bill
insert (Reach: 10,500)

 Created new wasted water
doorhangers for field staff

 Put drought magnets on Water
Resources Division vehicles

Digital
 Email Newsletter to Livermore
Municipal Water customers
(Reach: 7,000)

 Spanish version of direct mailer
uploaded to City website

Audio
 Prerecorded voicemail message
explaining restrictions went to all
Livermore properties (Reach:
25,000)

Events
ATTACHMENT 1
20  10/6 Water-Wise Plant Selection
Webinar (joint Tri-Valley project)

 10/26 Water Conservation Kit
Giveaway at Springtown Library

Select Social Media Posts
 10/21 Irrigation Reminder

November
2021
Continued Stage
2 Restrictions
Outreach
Livermore
Municipal
Water
Customers

Committee
 11/9 Tri-Valley Drought
Communications Committee
Meeting

Print
 Article in City’s Print Newsletter

Digital
 Email Newsletter to Livermore
Municipal Water customers
(Reach: 7,000)
Events
 11/15 Qualified Water Efficient
Landscaper training

December
2021 – March
2022
In winter 2021/22 the Bay Area’s water agencies collectively decided to back off water conservation outreach to prevent messaging fatigue. The agencies decided to wait until spring to do a larger push during months that historically have much higher water use.

Committee
 12/14 Tri-Valley Drought Communications Committee Meeting

 1/11 Tri-Valley Drought Communications Committee Meeting

 3/8 Tri-Valley Drought Communications Committee Meeting

April 2022
Reminder – 3x
per week
watering only

Rebates

Promote
educational
events for
residents to learn
about low-water
gardening
Livermore
Municipal
Water
customers
(Rebates)

Livermore
residents
(Watering
Reminders &
Events)

Committee
 4/12 Tri-Valley Drought
Communications Committee

Digital
 Email Newsletter to Livermore
Municipal Water customers
(Reach: 7,000)

 4/1 City newsletter (Reach: 300)

ATTACHMENT 1
21  4/8 City newsletter (Reach: 350)

 4/15 City newsletter (Reach: 700)

 4/22 City newsletter (Reach: 700)

 4/29 City newsletter (Reach: 700)

Print
 Livermore Municipal Water bill
insert (Reach: 10,500)

 Lawn conversion rebate poster put
in downtown kiosks

 Bringing Back the Natives Garden
Tour poster put in downtown
kiosks

Events
 One Water Awards at the LVJUSD
Science Fair

 4/14 Lawn Conversion Webinar
(joint Tri-Valley project)

 4/16-17 Bringing Back the Natives
Garden Tour (sponsorship)

Select Social Media Posts
 4/19 Rebates

 4/20 Water Conservation

May 2022
Reminder – 3x
per week
watering only

General outdoor
irrigation tips
All Livermore
properties

Committee
 Tri-Valley Drought
Communications Committee

Print
 Livermore Municipal Water bill
insert (Reach: 10,500)

 5/23 Independent print and web
ads (joint Tri-Valley project)

 5/27 Pleasanton Weekly print and
web ads (joint Tri-Valley project)

Digital
ATTACHMENT 1
22  5/20 City newsletter (Reach: 700)

 5/27 City newsletter (Reach: 700)

Audio
 5/20 - 5/31 KKIQ digital streaming
and airtime ads (joint Tri-Valley
project) (Ad #1) (Ad #2)

Events
 Low-water landscaping display at
the Civic Center Library

 Livermore Water Conservation Art
Contest

 Livermore Downtown Street Fest
water conservation booth

 5/4 Joint Cal Water presentation
at virtual Chamber of Commerce
meeting

Select Social Media Posts
 5/13 Master Gardener share

 5/17 Pool conservation tips

 5/18 Hardscapes conservation tips

 5/25 Conservation kits

June 2022
Announce State
of California
Emergency
Regulation 2022-
0606-03
Restrictions

Reminder – 3x
per week
watering only
Livermore
Municipal
Water Non-
Residential
Customers
(Restrictions)

All Livermore
properties
(Water
3x/Week)

Committee
 6/14 Tri-Valley Drought
Communications Committee

Print
 Joint Press Release

 Direct Mailer to all Affected
Livermore Municipal Water
customers (Reach: 900)

 East Bay Times print ads 3x per
week and web landing page (joint
Tri-Valley project, 6/10 – 6/30)

 The Independent print and web
ads (joint Tri-Valley project, 6/1 –
ATTACHMENT 1
23 6/30)

 Pleasanton Weekly print and web
ads (joint Tri-Valley project, 6/1-
6/30)

 Danville San Ramon Weekly web
ads (joint Tri-Valley project, 6/10 -
6/30)

Digital
 Email Newsletter to Affected
Livermore Municipal Water
customers (Reach: 300)

 Email Newsletter to Residential
Livermore Municipal Water
customers (Reach: 6,700)

 6/24 City newsletter (Reach: 700)

Audio
 KKIQ airtime ads (joint Tri-Valley
project, 6/1 -6/28) (Ad #1) (Ad #2)

 Prerecorded voicemail message
explaining turf irrigation ban went
out to all commercial properties
citywide (Reach: 1,300)

Select Social Media Posts
 6/6 Sheet Mulching post

 6/15 Drought alert post

 6/16 Drought alert post

 6/21 Drought alert post

 6/22 Drought alert post

 6/27 Rebates post

 6/29 Rebates post

July 2022
Reminder – 3x
per week
watering only
All Livermore
properties

Council
 Drought Update Presentation

Print
ATTACHMENT 1
24  East Bay Times print ads 3x per
week and web landing page (joint
Tri-Valley project, 7/1 – 7/15)

 The Independent print and web ad
(joint Tri-Valley project, 7/1 – 7/25)

 Pleasanton Weekly print and web
ads (joint Tri-Valley project, 7/1 –
7/25)

 Danville San Ramon Weekly web
ads (joint Tri-Valley project, 7/1 –
7/23)

 Irrigation restrictions reminder
poster put in downtown kiosks

 Sent downtown kiosk posters to
Chamber to display in their
window

 Launched the high-water user
postcard pilot project

Digital
 Livermore Municipal Water CII
customer newsletter (Reach: 300)

 7/1 City newsletter (Reach: 700)

 7/10 City newsletter (Reach: 700)

 7/22 City newsletter (Reach: 700)

 7/30 City newsletter (Reach: 700)

Events
 7/14 Smart Irrigation Controller
Webinar for Residential Properties
(joint Tri-Valley project)

Select Social Media Posts
 7/1 Compost post

 7/18 Drought Alert post

 7/27 Irrigation Leaks post

ATTACHMENT 1
25 August 2022
Reminder – 3x
per week
watering only

Plant a water-
wise garden this
fall

Announce
Recycled Water
Fill Station
Opening

Announce
increased
Laundry-to-
Landscape
Greywater
System rebate
amount
Residential
Livermore
Municipal
Water
Customers
(Rebate)

All Livermore
Properties (All
Other
Messaging)

Committee
 8/9 Tri-Valley Drought
Communications Committee
Meeting

Print
 Wheels bus advertisements (8/1 –
8/30)

 High-water user postcard pilot
project (7/1 – 10/30)

 Livermore Municipal Water bill
insert

 Recycled Water Fill Station press
release

 Reordered recycled water lawn
signs for fill station participants

 Reordered drought magnets for
WRD vehicles

Digital
 Livermore Municipal Water
customer newsletter (Reach:
7,000)

 Created new residential recycled
water fill station webpage

 Wrote script for Marianna’s
drought video

 Movie theater advertisements at
Vine Cinema and Regal Hacienda
Crossings (joint Tri-Valley project)

 8/05 City newsletter (Reach: 700)

 8/19 City newsletter (Reach: 700)

 8/26 City newsletter (Reach: 700)

Events
 8/4 Smart Irrigation Controllers for
Commercial Properties Webinar

ATTACHMENT 1
26  8/17 Multi-Chamber Business
Expo Booth: Coordinated w/ Zone
7 to provide water conservation
materials for City booth

 8/18 Farmers Market Booth

Select Social Media Posts
 Recycled water fill station

 Clothes washer rebates

September
2022
Reminder – 3x
per week
watering only

Plant a water-
wise garden this
fall

Continue
Recycled Water
Fill Station
Outreach
All Livermore
properties

Committee
 9/13 Tri-Valley Drought
Communications Committee
Meeting

Print
 Wheels bus advertisements (9/1 –
9/30)

 High-water user postcard pilot
project (7/1 – 10/30)

Digital
 Movie theater advertisements at
Vine Cinema and Regal Hacienda
Crossings (joint Tri-Valley project)

 Created new “Tree Care During
Droughts” webpage

 Created a “Driving with Recycled
Water” PSA with the Police
Department

 9/24 City newsletter (Reach: 700)

Events
 9/15 Farmers Market Booth with
the Master Gardeners

 9/25 Sheet Mulching Party

 9/27 Keeping Trees Alive during
the Drought Webinar

Select Social Media Posts
ATTACHMENT 1
27  Pool cover tip

 Conservation kits

October 2022
Reminder – 3x
per week
watering only

Plant a water-
wise garden this
fall
All Livermore
Properties

Committee
 10/11 Tri-Valley Drought
Communications Committee
Meeting

Consultant
 Hired an on-call communications
consultant for additional support

Print
 High-water user postcard pilot
project (7/1 – 10/30)

 10/14 City print newsletter

Digital
 Livermore Municipal Water
customer newsletter (Reach:
7,000)

 10/7 City newsletter (Reach: 700)

Events
 10/26 Trunk or Treat – gave out
water conservation goodies

Select Social Media Posts

November
2022
Reminder – 3x
per week
watering only
All Livermore
Properties

Committee
 11/8 Tri-Valley Drought
Communications Committee
Meeting

Council
 11/14 Joint City/Cal Water drought
update presentation to City
Council

Print
 Downtown kiosk poster –
conservation kits

ATTACHMENT 1
28  (Zone 7 Lead) Lawn signs for
“new low-water landscaping
coming soon” and completed lawn
conversion projects

 Recommended watering schedule
bill insert

Digital
 Livermore Municipal Water
customer newsletter

Select Social Media Posts

December
2022
Reminder – 3x
per week
watering only
All Livermore
Properties

Committee
 12/13 Tri-Valley Drought
Communications Committee
Meeting

Print
 Leak bill insert

Select Social Media Posts

January 2023
Reminder – 3x
per week
watering only
All Livermore
Properties

Committee
 1/10 Tri-Valley Drought
Communications Committee
Meeting

Print
 Indoor water conservation bill
insert

Select Social Media Posts

February 2023
Reminder – 3x
per week
watering only
All Livermore
Properties

Committee
 2/14 Tri-Valley Drought
Communications Committee
Meeting

Print
 Downtown kiosk poster – laundry
machine rebates

Events
 LVJUSD One Water Awards

ATTACHMENT 1
29  Livermore Water Conservation Art
Contest

Select Social Media Posts

March 2023
Reminder – 3x
per week
watering only
All Livermore
Properties

Committee
 3/14 Tri-Valley Drought
Communications Committee
Meeting

Print
 Rebate bill insert (announce any
new programs)

 Downtown kiosk poster – update
lawn conversion one if necessary

Digital
 Livermore Municipal Water
customer newsletter

Select Social Media Posts

ATTACHMENT 1
30 CITY COUNCIL STAFF REPORT
ITEM NO. 3.6

DATE:

November 14, 2022
TO:

Honorable Mayor and City Council
FROM:

Scott Lanphier, Public Works Director
SUBJECT:

Livermore Airport Development and Hangar Waitlist Policy Updates.

RECOMMENDED ACTION

Information only. No action from Council is recommended.

SUMMARY

DISCUSSION

ATTACHMENTS

Prepared by: Sean Moran
Airport Manager

DATE:

November 14, 2022
TO:

Honorable Mayor and City Council
FROM:

Tina Olson, Administrative Services Director
SUBJECT:

Resolution authorizing the City Manager to execute an agreement with Tyler Technologies, Inc for Enterprise Resource Planning Software to replace the City of Livermore's financial and human resources software in an amount not-to-exceed $1,995,868
.

RECOMMENDED ACTION

SUMMARY
The City of Livermore currently uses Central Square's FinancePLUS software for financial and human resources needs and CommunityPLUS software for utility billing and receipting. The current software is over 22 years old and is approaching its end of life. The City issued a request for proposal (RFP) for a new ERP software solution to replace Central Square and help automate and better manage business processes across finance and human resources operations. Tyler was the only software company to respond with a complete proposal that would satisfy the City's needs. City staff attended demonstrations put on by Tyler to view the features of the modules offered with its software. This software solution will aid the City in moving forward with a more robust and updated software platform for its financial, human resources, utility billing and receipting needs.

DISCUSSION
The City's current finance and human resources software was originally purchased in 1999 and went live in 2000. Known as Pentamation, this software company was subsequently bought by SunGard Public Sector and, in December 2016, was acquired by Superion, LLC. In September 2018, Superion merged with two other companies and a new entity, Central Square, was formed. Over the 22 years of using this software, the City has gone through two upgrades. The first upgrade was in 2011, when the City opted to have Sungard host the software which eliminated the need for the City to maintain the software in-house on its own servers. The next upgrade occurred in 2017, which moved the City over to the most current 32 version of Central Square at that time, as the prior version was no longer going to be supported.

The current software has limitations that staff is looking to resolve in the Enterprise Resource Planning (ERP) system. Some of the limitations using Central Square include:

Payroll processes currently require paper timesheets, manual signatures by employee and supervisor, payroll staff manually inputting employee time and requires multiple steps to ensure timesheet information and payroll codes are input correctly.

Human resources' onboarding process is a manual process.

Staff manually calculates Family and Medical Leave Act (FMLA) and Fair Labor Standard Act (FLSA) for affected employees.

Personnel action form processes are a lengthy task.

Purchasing requires paper purchase requisitions with manual approvals, manual input of purchase requisitions and checking of available budget, no linkage between the purchasing system and budget adjustment system, and the inability to easily attach or add documents such as contracts to purchase orders.

Accounts payable processes requires staff to manually input claims that have been manually approved for payment. Many steps are needed to ensure account coding is input correctly. New vendors must be added manually using paper applications and there is no way to inactivate vendors.

Bank reconciliations are done manually instead of using the software to manage the process.

Accounts Receivable is done using spreadsheets.

There is currently no automated process that allows for online approvals, routing, electronic documents and budget verification for the payroll purchasing, accounts payable, accounts receivable, journal entry, or budgeting process.

The above listing is just a few of the current limitations of the City's Central Square finance and human resources system.

The City issued an RFP for an ERP software solution in April 2022. Potential vendors were asked to submit complete proposals by June 2, 2022, based on the stated criteria within the RFP. Prior to the due date the City was asked to extend the due date for submission by two weeks to allow potential vendors to gather the information necessary to submit. In response to the request, staff extended the submission deadline, anticipating more proposed solutions. As of the due date, the City only received one complete solution proposal. The single submitting vendor was Tyler. Tyler is a software company that is strictly focused on public entities. Many local agencies on the west coast use some version of Tyler's software.

For example, Pleasanton, Dublin, Tracy, Fremont, San Ramon, and Hayward use Tyler.

In August 2022, over three full days, the City participated in demonstrations presented by Tyler to highlight their software solution showcasing their modules and how these modules could meet the City's needs. Staff was satisfied with the functionality of the modules and the support the City will receive from Tyler.

For example, the Tyler system will create the following efficiencies in the City's processes:

Electronic approval of workflow processes, rather than manually routing for wet signature approvals
Allowing electronic invoices in Accounts Payable, thus moving towards eliminating paper invoices Scanning paper invoices into the system to be verified against the vendor's contract also electronically stored in the system, thus reducing the need to use other lists outside of the system 33 for validation
Integrating Human Resources onboarding process
Automatically calculating FMLA and FLSA hours and streamlining the Personnel Action Form process
Updated reporting capabilities

Tyler proposes a cloud-based solution. This type of solution allows City staff to access the software anywhere an internet connection is available. Tyler's software as a service (SaaS) solution including the location of data centers, data backup and retention, disaster recovery, availability of software and self- service administration for client use, meets the requirements that the City identified in the RFP.

The implementation time frame is approximately two years. The finance module and human resources module will begin in tandem with an expected go-live date in December 2023. The utility billing module will begin in August 2023 with an expected go live date of August 2024. The transition to Tyler software will provide the City with a robust system that will improve efficiencies. The proposed contract is set to cover three years with a not-to-exceed limit of $1,995,868, as shown in the table below.

Recurring Costs
One Time Costs

Year
Subscription for SaaS
Professional Services
Approx. Costs per Year
1 $376,623
$865,999
$1,242,622
2 $376,623

$376,623
3 $376,623

$376,623
Approx. 3-year total
$1,129,869
$865,999
$1,995,868

FISCAL AND ADMINISTRATIVE IMPACTS

The transition to Tyler is expected to cost an amount not-to-exceed $1,995,868. This amount includes one-time costs equal to $865,999 along with three years of annual recurring subscription costs of $376,623 per year. The City set aside $2 million in an ERP reserve as part of the FY 2020-21 year-end budget General Fund surplus to fund this project. The annual subscription cost in years four and five will increase by approximately 5% to $380,578 and $384,574 respectively and will be included in the operating budget each year, as it has been done with the current system in place. During the implementation and transition to Tyler, Finance and Human Resources staff will be heavily involved with the process including setting up a new chart of accounts, mapping data from the old system to the new system, learning how the system works, setting up workflows, ensuring that balances and calculations in the new system match what the legacy system calculates, and training other department staff on how to use the system. Tyler has projected 2,852 hours to complete the implementation. City staff time required will be approximately 2,000 hours, which staff have planned for, but will result in less staff time available for other special projects.

ATTACHMENTS

1. Resolution

2. Exhibit A - Tyler Contract

34 Prepared by: Erik Peterson
Finance Manager

IN THE CITY COUNCIL OF THE CITY OF LIVERMORE, CALIFORNIA

A RESOLUTION AUTHORIZING THE CITY MANAGER TO EXECUTE
AN AGREEMENT WITH TYLER TECHNOLOGIES, INC., FOR

ENTERPRISE RESOURCE PLANNING (ERP) SOFTWARE SERVICES
The City of Livermore has used various versions of FinancePLUS and CommunityPLUS (FinancePLUS) since 2000 for its financial, human resources, and utility billing software needs.

Central Square is the company that currently manages software support for FinancePLUS. Staff has realized some limitations in the current software that need to be addressed as the City is moving towards more modernization of its processes.

The City issued a Request for Proposal (RFP) for Enterprise Resource Planning Software for its next version of a software program. Tyler Technologies, Inc. (Tyler) was the only company to respond to the RFP.

Staff attended demonstrations by Tyler showcasing their software product. The software solution would incorporate numerous updates and enhancements to current City processes, including modernizing and gaining efficiencies in completing tasks.

Tyler will provide training to City staff throughout the implementation period as phases are completed.

An additional goal of this project is to adopt a robust training plan to help provide subject matter experts, and occasional users of the software with the knowledge and ability to independently use the software. After the implementation time period, and the City goes live with the software, Tyler users will be authorized to access “Tyler University” which is an online resource where users can get help and answers to questions as they are using the software.

The City has set aside $2 million in an ERP reserve to fund the transition to Tyler’s new ERP solution.

The not-to-exceed amount includes one-time software implementation costs of $865,999 and $376,623, annually, covering three years.

Annual software subscriptions will continue in subsequent years.

NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of Livermore:
36 RESOLUTION NO. ________

1. Authorizes the City Manager to execute an agreement with Tyler Technologies, Inc., attached hereto as Exhibit A and incorporated by this reference, for the ERP software solution in an amount not-to-exceed $1,995,868. This includes one-time software implementation costs of $865,999 and $376,623, annually, for three years during the implementation period.

2. Authorizes the City Manager to take whatever actions are necessary and appropriate to carry out the purpose and intent of this resolution, including approving minor changes to the proposed agreement.

On motion of Council Member ______________________, seconded by Council Member ______________________, the foregoing resolution was passed and adopted on November 14, 2022 by the following vote:

AYES: COUNCIL MEMBERS:

NOES: COUNCIL MEMBERS:

ABSENT: COUNCIL MEMBERS:

ABSTAIN: COUNCIL MEMBERS:

ATTEST: APPROVED AS TO FORM:
_____________________________ /s/ Tara M. Mazzanti
Marie Weber Tara Mazzanti
City Clerk Assistant City Attorney
Exhibit A – Agreement with Tyler Technologies, Inc.
37 1

SOFTWARE AS A SERVICE AGREEMENT
This Software as a Service Agreement is made between Tyler Technologies, Inc. and Client.

WHEREAS, Client selected Tyler to provide certain products and services set forth in the Investment Summary, including providing Client with access to Tyler’s proprietary software products, and Tyler desires to provide such products and services under the terms of this Agreement; NOW THEREFORE, in consideration of the foregoing and of the mutual covenants and promises set forth in this Agreement, Tyler and Client agree as follows:

SECTION A – DEFINITIONS
• “Agreement” means this Software as a Service Agreement. • “Business Travel Policy” means our business travel policy. A copy of our current Business Travel Policy is attached as Schedule 1 to Exhibit B.
• “Client” means the City of Livermore, California.
• “Data” means your data necessary to utilize the Tyler Software. • “Data Storage Capacity” means the contracted amount of storage capacity for your Data identified in the Investment Summary.
• “Defect” means a failure of the Tyler Software to substantially conform to the functiona l descriptions set forth in our written proposal to you, or their functional equivalent. Future functi
onality may be updated, modified, or otherwise enhanced through our maintenance and support services, and the governing functional descriptions for such future functionality will be set forth in our then-current Documentation.
• “Defined Users” means the number of users that are authorized to use the SaaS Services. The Defined Users for the Agreement are as identified in the Investment Summary. If Exhibit A contains Enterprise Permitting & Licensing labeled software, defined users mean the maximum number of named users that are authorized to use the Enterprise Permitting & Licensing labeled modules as indicated in the Investment Summary.
• “Developer” means a third party who owns the intellectual property rights to Third Party Software.
• “Documentation” means any online or written documentation related to the use or functionality of the Tyler Software that we provide or otherwise make available to you, including instructions, user guides, manuals and other training or self-help documentation. • “Effective Date” means the date by which both your and our authorized representatives have signed the Agreement.
• “Force Majeure” means an event beyond the reasonable control of you or us, including, without limitation, governmental action, war, riot or civil commotion, fire, natural disaster, or any other cause that could not with reasonable diligence be foreseen or prevented by you or us. • “Investment Summary” means the agreed upon cost proposal for the products and services attached as Exhibit A.
22-0084
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
38 2
• “Invoicing and Payment Policy” means the invoicing and payment policy. A copy of our current Invoicing and Payment Policy is attached as Exhibit B.
• “Order Form” means an ordering document that includes a quote or investment summary and specifying the items to be provided by Tyler to Client, including any addenda and supplements thereto.
• “Saa
S Fees” means the fees for the SaaS Services identified in the Investment Summary. • “SaaS Services” means software as a service consisting of system administration, system management, and system monitoring activities that Tyler performs for the Tyler Software, and inclu
des the right to access and use the Tyler Software, receive maintenance and support on the Tyler Software, including Downtime resolution under the terms of the SLA, and Data storage and archiving. SaaS Services do not include support of an operating system or hardware, support outside of our normal business hours, or training, consulting or other professional services. • “SLA” mea
ns the service level agreement. A copy of our current SLA is attached hereto as Exhibit C.
• “Statement of Work” means the industry standard implementation plan describing how our professional services will be provided to implement the Tyler Software, and outlining your and our roles and responsibilities in connection with that implementation. The Statement of Work is attached as Exhibit
E.
• “Support Call Process” means the support call process applicable to all of our customers who have licensed the Tyler Software. A copy of our current Support Call Process is attached as Schedule 1 to Exhibi t C.
• “Third Party Hardware” means the third party hardware, if any, identified in the Investment Summary.
• “Third Party Products” means the Third Party Software and Third Party Hardware. • “Third Party SaaS Services” means software as a service provided by a third party, if any, identified in the Investment Summary.
• “Third Party Services” means the third party services, if any, identified in the Investment Summary.
• “Third Party Software” means the third party software, if any, identified in the Investment Summary.
• “Third Party Terms” means, if any, the end user license agreement(s) or similar terms for the Third Party Products or other parties’ products or services, as applicable, and attached or indicated at Exhibit D.
• “Tyler” means Tyler Technologies, Inc., a Delaware corporation. • “Tyler Software” means our proprietary software, including any integrations, custom modifications, and/or other related interfaces identified in the Investment Summary and licen
sed by us to you through this Agreement.
• “we”, “us”, “our” and similar terms mean Tyler.
• “you” and similar terms mean Client.

SECTION B – SAAS SERVICES

1. Rights Granted . We grant to you the non-exclusive, non-assignable limited right to use the SaaS Services solely for your internal business purposes for the number of Defined Users only. The Tyler Software will be made available to you according to the terms of the SLA. You acknowledge that we have no delivery obligations and we will not ship copies of the Tyler Software as part of the SaaS Services. You may use the SaaS Services to access updates and enhancements to the Tyler Software, DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
39 3
as further described in Section C(9). The foregoing notwithstanding, to the extent we have sold you perpetual licenses for Tyler Software, if and listed in the Investment Summary, for which you are receiving SaaS Services, your rights to use such Tyler Software are perpetual, subject to the terms and conditions of this Agreement including, without limitation, Section B(4). We will make any such software available to you for download.

2. SaaS Fees. You agree to pay us the SaaS Fees. Those amounts are payable in accordance with our Invoicing and Payment Policy. The SaaS Fees are based on the number of Defined Users and amount of Data Storage Capacity. You may add additional users or additional data storage capacity on the terms set forth in Section H(1). In the event you regularly and/or meaningfully exceed the Defined Users or Data Storage Capacity, we reserve the right to charge you additional fees commensurate with the overage(s).

3. Ownership.

3.1 We retain all ownership and intellectual property rights to the SaaS Services, the Tyler Software, and anything developed by us under this Agreement. You do not acquire under this Agreement any li
cense to use the Tyler Software in excess of the scope and/or duration of the SaaS Services.

3.2 The Documentation is licensed to you and may be used and copied by your employees for internal, non-commercial reference purposes only.

3.3 You retain all ownership and intellectual property rights to the Data. You expressly recognize that except to the extent necessary to carry out our obligations contained in this Agreement, we do not create or endorse any Data used in connection with the SaaS Services.

4. Restrictions. You may not: (a) make the Tyler Software or Documentation resulting from the SaaS Services available in any manner to any third party for use in the third party’s business operations; (b) modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the SaaS Services; (c) access or use the SaaS Services in order to build or support, and/or assi st a
third party in building or supporting, products or services competitive to us; or (d) license, sell, rent, lease, transfer, assign, distribute, display, host, outsource, disclose, permit timesharing or service bureau use
, or otherwise commercially exploit or make the SaaS Services, Tyler Software, or Documentation available to any third party other than as expressly permitted by this Agreement.

5. Software Warranty. We warrant that the Tyler Software will perform without Defects during the term of this Agreement. If the Tyler Software does not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the maintenance and support process set forth in Section C(9), below, the SLA and our then current Support Call Process.

6. SaaS
Services.

6.1 Our SaaS Services are audited at least yearly in accordance with the AICPA’s Statement on Standards for Attestation Engagements (“SSAE”) No. 18. We have attained, and will maintain, SOC 1 and SOC 2 compliance, or its equivalent, for so long as you are timely paying for SaaS Services. The scope of audit coverage varies for some Tyler Software solutions. Upon execution of a mutually agreeable Non-Disclosure Agreement (“NDA”), we will provide you with a DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
40 4
summary of our compliance report(s) or its equivalent. Every year thereafter, for so long as the NDA is in effect and in which you make a written request, we will provide that same information. If our SaaS Services are provided using a 3rd party data center, we will provide available compliance reports for that data center.

6.2 You will be hosted on shared hardware in a Tyler data center or in a third-party data center. In either event, databases containing your Data will be dedicated to you and inaccessible to our other customers.

6.3 Our Tyler data centers have fully-redundant telecommunications access, electrical power, and the required hardware to provide access to the Tyler Software in the event of a disaster or component failure. In the event of a data center failure, we reserve the right to employ our disaster recovery plan for resumption of the SaaS Services. In that event, we commit to a Recovery Point Objective (“RPO”) of 24 hours and a Recovery Time Objective (“RTO”) of 24 hours. RPO represents the maximum duration of time between the most recent recoverable copy of your hosted Data and subsequent data center failure. RTO represents the maximum duration of time following data center failure within which your access to the Tyler Software must be restored.

6.4 We conduct annual penetration testing of either the production network and/or web application to be performed. We will maintain industry standard intrusion detection and prevention systems to monitor malicious activity in the network and to log and block any such activity. We will provide you with a written or electronic record of the actions taken by us in the event that any unauthorized access to your database(s) is detected as a result of our security protocols. We will undertake an additional security audit, on terms and timing to be mutually agreed to by the parties, at your written request. You may not attempt to bypass or subvert security restrictions in the SaaS Services or environments related to the Tyler Software.

Unauthorized attempts to access files, passwords or other confidential information, and unauthorized vulnerability and penetration test scanning of our network and systems (hosted or otherwise) is prohibited without the prior written approval of our IT Security Officer.

6.5 We test our disaster recovery plan on an annual basis. Our standard test is not client-specific.

Should you request a client-specific disaster recovery test, we will work with you to schedule and execute such a test on a mutually agreeable schedule. At your written request, we will provide test results to you within a commercially reasonable timeframe after receipt of the request.

6.6 We will be responsible for importing back-up and verifying that you can log-in. You will be responsible for running reports and testing critical processes to verify the returned Data.

6.7 We provide secure Data transmission paths between each of your workstations and our servers.

6.8 Tyler data centers are accessible only by authorized personnel with a unique key entry. All other visitors to Tyler data centers must be signed in and accompanied by authorized personnel.

Entry attempts to the data center are regularly audited by internal staff and external auditors to ensure no unauthorized access.

6.9 Where applicable with respect to our applications that take or process card payment data, we DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

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are responsible for the security of cardholder data that we possess, including functions relating to storing, processing, and transmitting of the cardholder data and affirm that, as of the Effective Date, we comply with applicable requirements to be considered PCI DSS compliant and have performed the necessary steps to validate compliance with the PCI DSS. We agree to supply the current status of our PCI DSS compliance program in the form of an official Attestation of Compliance, which can be found at https://www.tylertech.com/about- us/compliance, and in the event of any change in our status, will comply with applicable notice requirements.

SECTION C – PROFESSIONAL SERVICES

1. Professional Services. We will provide you the various implementation-related services itemized in the Investment Summary and described in the Statement of Work.

2. Professional Services Fees . You agree to pay us the professional services fees in the amounts set forth in the Investment Summary. Those amounts are payable in accordance with our Invoicing and Payment Policy. You acknowledge that the fees stated in the Investment Summary are good-faith estimates of the amount of time and materials required for your implementation. We will bill you the actual fees incurred based on the in-scope services provided to you. Any discrepancies in the total values set forth in the Investment Summary will be resolved by multiplying the applicable hourly rate by the quoted hours. For avoidance of doubt, no professional services fees amounts shall be added to the Investment Summary without your advance written approval, as described in Section C(3) below.

3. Additional Services. The Investment Summary contains, and the Statement of Work describes, the scope of services and related costs (including programming and/or interface estimates) required for the project based on our understanding of the specifications you supplied. If additional work is required, or if you use or request additional services, we will provide you with an addendum or change order, as applicable, outlining the costs for the additional work. The price quotes in the addendum or change order will be valid for thirty (30) days from the date of the quote. For avoidance of doubt, no services will be added to this Agreement without your advance written approval.

4. Cancellation. If travel is required, we will make all reasonable efforts to schedule travel for our personnel, including arranging travel reservations, at least two (2) weeks in advance of commitments. Therefore, if you cancel services less than two (2) weeks in advance (other than for Force Majeure or breach by us), you will be liable for all (a) non-refundable expenses incurred by us on your behalf, and (b) daily fees associated with cancelled professional services if we are unable to reassign our personnel. We will make all reasonable efforts to reassign personnel in the event you cancel within two (2) weeks of scheduled commitments.

5. Services Warranty. We will perform the services in a professional, workmanlike manner, consistent with industry standards. In the event we provide services that do not conform to this warranty, we will re-perform such services at no additional cost to you.

6. Site Access and Requirements. At no cost to us, you agree to provide us with full and free access to your personnel, facilities, and equipment as may be reasonably necessary for us to provide implementation services, subject to any reasonable security protocols or other written policies DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

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provided to us as of the Effective Date, and thereafter as mutually agreed to by you and us.

7. Background Checks. For at least the past twelve (12) years, all of our employees have undergone criminal background checks prior to hire. All employees sign our confidentiality agreement and security policies.

8. Clie
nt Assistance. You acknowledge that the implementation of the Tyler Software is a cooperative process requiring the time and resources of your personnel. You agree to use all reasonable efforts to cooperate with and assist us as may be reasonably required to meet the agreed upon project deadlines and other milestones for implementation. This cooperation include s at least working with
us to schedule the implementation-related services outlined in this Agreement. We will not be liable for failure to meet any deadlines and milestones when such failure is due to Force Majeure or to the failure by your personnel to provide such cooperation and assistance (either through action or omission).

9. Main
tenance and Support. For so long as you timely pay your SaaS Fees according to the Invoicing and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, we will:

9.1 pe
rform our maintenance and support obligations in a professional, good, and workmanlike manner, consistent with industry standards, to resolve Defects in the Tyler Software (subject to any applicable release life cycle policy);

9.2 provide support during our established support hours;

9.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and Third Party Software, if any, in order to provide maintenance and support services;

9.4 make available to you all releases to the Tyler Software (including updates and enhancements) that we make generally available without additional charge to customers who have a maintenance and support agreement in effect; and

9.5 provide non-Defect resolution support of prior releases of the Tyler Software in accordance with any applicable release life cycle policy.

We will use all reasonable efforts to perform support services remotely. Currently, we use a third-party secure unattended connectivity tool called Bomgar, as well as GotoAssist by Citrix. Therefore, you agree to maintain a high-speed internet connection capable of connecting us to your PCs and server(s). You agree to provide us with a login account and local administrative privileges as we may reasonably require to perform remote services. We will, at our option, use the secure connection to assist with proper diagnosis and resolution, subject to any reasonably applicable security protocols. If we cannot resolve a support issue remotely, we may be required to provide onsite services. In such event, we will be responsible for our travel expenses, unless it is determined that the reason onsite support was required was a reason outside our control. Either way, you agree to provide us with full and free access to the Tyler Software, working space, adequate facilities within a reasonable distance from the equipment, and use of machines, attachments, features, or other equipment reasonably necessary for us to provide the maintenance and support services, all at no charge to us. We strongly recommend that you also maintain your VPN for backup connectivity purposes.

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For the avoidance of doubt, SaaS Fees do not include the following services: (a) onsite support (unless Tyler cannot remotely correct a Defect in the Tyler Software, as set forth above); (b) application design; (c) other consulting services; or (d) support outside our normal business hours as listed in our then- current Support Call Process. Requested services such as those outlined in this section will be billed to you on a time and materials basis at our then current rates. You must request those services with at least one (1) weeks’ advance notice.

SECTION D – THIRD PARTY PRODUCTS

1. Third Party Hardware. We will sell, deliver, and install onsite the Third Party Hardware, if you have purchased any, for the price set forth in the Investment Summary. Those amounts are payable in accordance with our Invoicing and Payment Policy.

2. Third Party Software. As part of the SaaS Services, you will receive access to the Third Party Software and related documentation for internal business purposes only. Your rights to the Third Party Software will be governed by the Third Party Terms.

3. Third Party Products Warranties.

3.1 We are authorized by each Developer to grant access to the Third Party Software.

3.2 The Third Party Hardware will be new and unused, and upon payment in full, you will receive free and clear title to the Third Party Hardware.

3.3 You acknowledge that we are not the manufacturer of the Third Party Products. We do not warrant or guarantee the performance of the Third Party Products. However, we grant and pass through to you any warranty that we may receive from the Developer or supplier of the Third Party Products.

4. Third Party Services. If you have purchased Third Party Services, those services will be provided independent of Tyler by such third-party at the rates set forth in the Investment Summary and in accordance with our Invoicing and Payment Policy.

SECTION E - INVOICING AND PAYMENT; INVOICE DISPUTES

1. Invoicing and Payment. We will invoice you the SaaS Fees and fees for other professional services in the Investment Summary per our Invoicing and Payment Policy, subject to Section E(2).

2. Invoice Disputes. If you believe any delivered software or service does not conform to the warranties in this Agreement, you will provide us with written notice within thirty (30) days of your receipt of the applicable invoice. The written notice must contain reasonable detail of the issues you contend are in dispute so that we can confirm the issue and respond to your notice with either a justification of the invoice, an adjustment to the invoice, or a proposal addressing the issues presented in your notice. We will work with you as may be necessary to develop an action plan that outlines reasonable steps to be taken by each of us to resolve any issues presented in your notice.

You may withhold payment of the amount(s) actually in dispute, and only those amounts, until we complete the action items outlined in the plan. If we are unable to complete the action items DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

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outlined in the action plan because of your failure to complete the items agreed to be done by you, then you will remit full payment of the invoice. We reserve the right to suspend delivery of all SaaS Services, including maintenance and support services, if you fail to pay an invoice not disputed as described above within fifteen (15) days of notice of our intent to do so.

SECTION F – TERM AND TERMINATION

1. Term. The initial term of this Agreement is equal to the number of years indicated for SaaS Services in Exhibit A, commencing on the first day of the first month following the Effective Date, unless earlier terminated as set forth below. If no duration is indicated in Exhibit A, the initial term is one (1) year. Upon expiration of the initial term, thi s Agreement will renew automatically for additional one (1) year renewal terms at our then-current SaaS Fees unless terminated in writing by either party at least sixty (60) days prior to the end of the then-current rene wal term. Your right to access or use the Tyler Software and the SaaS Services will terminate at the end of this Agreement.

2. Termination. This Agreement may be terminated as set forth below. In the event of termination, you will pay us for all undisputed fees and expenses related to the software, products, and/or services you have received, or we have incurred or delivered, prior to the effective date of
termination. Disputed fees and expenses in all terminations other than your termination for cause must have been submitted as invoice disputes in accordance with Section E(2).

2.1 Fa
ilure to Pay SaaS Fees. You acknowledge that continued access to the SaaS Services is contingent upon your timely payment of SaaS Fees. If you fail to timely pay the SaaS Fees, we may discontinue the SaaS Services and deny your access to the Tyler Software. We may also terminate this Agreement if you don’t cure such failure to pay within forty-five (45) days of receiving written notice of our intent to terminate.

2.2 For Cause. If you believe we have materially breached this Agreement, you will invoke the Dispute Resolution clause set forth in Section H(3). You may terminate this Agreement for cause in the event we do not cure, or create a mutually agreeable action plan to address, a material breach of this Agreement within the thirty (30) day window set forth in Section H(3).

2.3 Force Majeure. Either party has the right to terminate this Agreement if a Force Majeure event suspends performance of the SaaS Services for a period of forty-five (45) days or more.

2.4 Lack of Appropriations. If you should not appropriate or otherwise make available funds sufficient to utilize the SaaS Services, you may unilaterally terminate this Agreement upon thirty (30) days written notice to us. You will not be entitled to a refund or offset of previously paid, but unused SaaS Fees. You agree not to use termi
nation for lack of appropriations as a
substitute for termination for convenience.

2.5 Di
sentanglement. In connection with the termination of this Agreement for any reason, and only upon the execution of a mutually agreed change order or addendum, Tyler shall use commercially reasonable efforts to accomplish an adequate and timely transition from Tyler to the Client, or to any replacement providers designated by the Client (a “Disentanglement”). The parties shall reasonably cooperate during Disentanglement. Client shall reimburse Tyler for Disentanglement services provided by Tyler at Tyler’s then-current rates, plus reasonable costs and expenses, as set forth in the parties’ executed change order or addendum.

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2.6 Provision of Client Data. Upon Client request in connection with expiration, termination,or non- renewal of this Agreement, Tyler will provide a copy of the Client Data then-residing in the production environment of the SaaS Services. The Client Data will be in the same format as is the Client Data in the hosted environment unless otherwise agreed by Tyler and Client.

SECTION G – INDEMNIFICATION, LIMITATION OF LIABILITY AND INSURANCE

1. Intellectual Property Infringement Indemnification.

1.1 We will defend you against any third party claim(s) that the Tyler Software or Documentation infringes that third party’s patent, copyright, or trademark, or misappropriates its trade secrets, and wi
ll pay the amount of any resulting adverse final judgment (or settlement to which we consent). You must notify us promptly in writing of the claim and give us sole control over its defense or settlement. You agree to provide us with reasonable assistance, cooperation, and information in defending the claim at our expense.

1.2 Our obligations under this Section G(1) will not apply to the extent the claim or adverse final judgment is based on your use of the Tyler Software in contradiction of this Agreement, including with non-licensed third parties, or your willful infringement.

1.3 If we receive information concerning an infringement or misappropriation claim related to the Tyler Software, we may, at our expense and without obligation to do so, either: (a) procure for you the right to continue its use; (b) modify it to make it non-infringing; or (c) replace it with a functional equivalent, in which case you will stop running the allegedly infringing Tyler Software immediately. Alternatively, we may decide to litigate the claim to judgment, in which case you may continue to use the Tyler Software consistent with the terms of this Agreement.

1.4 If an infringement or misappropriation claim is fully litigated and your use of the Tyler Software is enjoined by a court of competent jurisdiction, in addition to paying any adverse final judgment (or settlement to which we consent), we will, at our option, either: (a) procure the right to continue its use; (b) modify it to make it non-infringing; or (c) replace it with a functional equivalent. This section provides your exclusive remedy for third party copyright, patent, or trademark infringement and trade secret misappropriation claims.

2. General Indemnification.

2.1 To the extent permitted by applicable law we will indemnify and hold harmless you and your agents, officials, and employees from and against any and all third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney's fees and costs) for (a) personal injury or property damage to the extent caused by our negligence or willful misconduct; or (b) our violation of PCI-DSS requirements or a law applicable to our performance under this Agreement. You must notify us promptly in writing of the claim and give us sole control over its defense or settlement. You agree to provide us with reasonable assistance, cooperation, and information in defending the claim at our expense.

2.2 To the extent permitted by applicable law, you will indemnify and hold harmless us and our DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

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agents, officials, and employees from and against any and all third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney's fees and costs) for personal injury or property damage to the extent caused by your negligence or willful misconduct; or (b) your violation of a law applicable to your performance under this Agreement.

We will notify you promptly in writing of the claim and will give you sole control over its defense or settlement. We agree to provide you with reasonable assistance, cooperation, and information in defending the claim at your expense.

3. DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED IN THIS AGREEMENT AND TO

THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL OTHER

WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, I

NCLUDING, BUT

NOT LIMITED TO, ANY IMPLIED WARRANTIES, DUTIES, OR CONDITIONS OF MERCHANTABILITY OR

FITNESS FO
R A PARTICULAR PURPOSE. CLIENT UNDERSTANDS AND AGREES THAT TYLER DISCLAIMS ANY LIABILITY FOR ERRORS THAT RELATE TO USER ERROR.

4. LIMITATION OF LIABILITY. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT,

OUR LIABILITY FOR DAMAGES ARISING OUT OF THIS AGREEMENT, WHETHER BASED ON A THEORY

OF CONTRACT OR TORT, INCLUDING NEGLIGENCE AND STRICT LIABILITY, SHALL BE LIMITED TO

YOUR ACTUAL DIRECT DAM

AGES, NOT TO EXCEED (A) DURING THE INITIAL TERM, AS SET FORTH IN SECTION F(1), TOTAL FEES PAID AS OF THE TIME OF THE CLAIM; OR (B) DURING ANY RENEWAL TERM, THE THEN-CURR ENT ANNUAL SAAS FEES PAYABLE IN THAT RENEWAL TERM. THE PARTIES

ACKNOWLEDGE AND AGREE THAT THE PRICES SET FO RTH IN THIS AGREEMENT ARE SET IN

RELIANCE UPON THIS LIMITATION OF LIABILITY AND TO THE MAXIMUM EXTENT ALLOWED UNDER

APPLICABLE LAW, THE EXCLUSION OF CERTAIN DAMAGES, AND EACH SHALL APPLY REGARDLESS

OF THE FAILURE OF AN ESSENTIAL PU
RPOSE OF ANY REMEDY. THE FOREGOING LIMITATION OF
LIABILITY SHALL NOT APPLY TO CLAIMS THAT ARE SUBJECT TO SECTIONS G(1) AND G(2).

5. EXCLUSION OF CERTAIN DAMAGES . TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,

IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR

CONSEQUENTIAL DAMAGES WHATSOEVER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUC
H DAMAGES.

6. Insurance. During the course of performing services under this Agreement, we agree to maintain the following levels of insurance mentioned on Exhibit F: Insurance Requirements.

SECTION H – GENERAL TERMS AND CONDITIONS

1. Additional Products and Services. You may purchase additional products and services at the rates set forth in the Investment Summary for twelve (12) months from the Effective Date by executing a mutually agreed addendum. If no rate is provided in the Investment Summary, or those twelve (12) months have expired, you may purchase additional products and services at our then-current list price, also by e
xecuting a mutually agreed addendum. The terms of this Agreement will control any such additional purchase(s), unless otherwise specifically provided in the addendum.

2. Optional Items. Pricing for any listed optional products and services in the Investment Summary will be valid for twelve (12) months from the Effective Date.

3. Dispute Resolution . You agree to provide us with written notice within thirty (30) days of becoming DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

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aware of a dispute. You agree to cooperate with us in trying to reasonably resolve all disputes, including, if requested by either party, appointing a senior representative to meet and engage in good faith negotiations with our appointed senior representative. Senior representatives will convene within thirty (30) days of the written dispute notice, unless otherwise agreed. All meetings and discussions between senior representatives will be deemed confidential settlement discussions not subject to disclosure under Federal Rule of Evidence 408 or any similar applicable state rule. If we fail to resolve the dispute, then the parties shall participate in non-binding mediation in an effort to resolve the dispute. If the dispute remains unresolved after mediation, then either of us may assert our respective rights and remedies in a court of competent jurisdiction. Nothing in this section shall prevent you or us from seeking necessary injunctive relief during the dispute resolution procedures.

4. Taxes. The fees in the Investment Summary do not include any taxes, including, without limitation, sales, use, or excise tax. If you are a tax-exempt entity, you agree to provide us with a tax-exempt certificate. Otherwise, we will pay all applicable taxes to the proper authorities and you will reimburse us for such taxes. If you have a valid direct-pay permit, you agree to provide us with a copy. For clarity, we are responsible for paying our income taxes, both fe deral and state, as applicable, arising from our performance of this Agreement.

5. Nondiscrimination. We will not discriminate against any person employed or applying for employment concerning the performance of our responsibilities under this Agreement. This discrimination prohibition will apply to all matters of initial employment, tenure, and terms of employment, or otherwise with respect to any matter directly or indirectly relating to employment concerning race, color, religion, national origin, age, sex, sexual orientation, ancestry, disability that is unrelated to the individual's ability to perform the duties of a particular job or position, height, weight, marital status, or political affiliation. We will post, where appropriate, all notices related to nondiscrimination as may be required by applicable law.

6. E-Verify. We have complied, and will comply, with the E-Verify procedures administered by the U.S.

Citizenship and Immigration Services Verification Division for all of our employees assigned to your project.

7. Subcontrac
tors. We will not subcontract any services under this Agreement without your prior written consent, not to be unreasonably withheld.

8. Binding Effect; No Assignment . This Agreement shall be binding on, and shall be for the benefit of, either your or our successor(s) or permitted assign(s). Neither party may assign this Agreement without the prior written consent of the other party; provided, however, your consent is not required for an assignment by us as a result of a corporate reorganization, merger, acquisition, or purchase of substantially all of our assets.

9. Force
Majeure. Except for your payment obligations, neither party will be liable for delays in performing its obligations under this Agreement to the extent that the delay is caused by Force Majeure; provided, however, that within ten (10) business days of the Force Majeure event, the party w
hose performance is delayed provides the other party with written notice explaining the cause and extent thereof, as well as a request for a reasonable time extension equal to the estimated duration of the Force Majeure event.

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10. No Intended Third Party Beneficiaries. This Agreement is entered into solely for the benefit of you and us. No third party will be deemed a beneficiary of this Agreement, and no third party will have the right to make any claim or assert any right under this Agreement. This provision does not affect the rights of third parties under any Third Party Term s.

11. Entire Agreement; Amendment. This Agreement represents the entire agreement between you and us with respect to the subject matter hereof, and supersedes any prior agreements, understandings, and representations, whether written, oral, expressed,
implied, or statutory. Purchase orders
submitted by you, if any, are for your internal administrative purposes only, and the terms and conditions contained in those purchase orders will have no force or effect. This A greement may only be modified by a written amendment signed by an authorized representative of each party.

12. Severability. If any term or provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement will be considered valid and enforceable to the fullest extent permitted by law.

13. No W
aiver. In the event that the terms and conditions of this Agreement are not strictly enforced by either party, such non-enforcement will not act as or be deemed to act as a waiver or modification of this Agreement, nor will such non-enforcement prevent such party from enforcing each and every term of this Agreement thereafter.

14. Inde
pendent Contractor. We are an independent contractor for all purposes under this Agreement.

15. Notices. All notices or communications required or permitted as a part of this Agreement, such as notice of an alleged material breach for a termination for cause or a dispute that must be submitted to dispute resolution, must be in writing and will be deemed delivered upon the earlier of the foll
owing: (a) actual receipt by the receiving party; (b) upon receipt by sender of a certified mail, return receipt signed by an employee or agent of the receiving party; (c) upon receipt by sender of proof of
email delivery; or (d) if not actually received, five (5) days after deposit with the United States Postal Service authorized mail center with proper postage (certified mail, return receipt requested) affixed and addressed to the other party at the address set forth on the signature page hereto
or such other address as the party may have designated by proper notice. The consequences for the failure to receive a notice due to improper notification by the intended receiving party of a change i
n address will be borne by the intended receiving party.

16. Client Lists. You agree that we may identify you by name in client lists, marketing presentations, and promotional materials.

17. Confidentiality. Both parties recognize that their respective employees and agents, in the course of performance of this Agreement, may be exposed to confidential information and that disclosure of such information could violate rights to private individuals and entities, including the parties.

Confidential information is nonpublic information that a reasonable person would believe to be confidential and includes, without limitation, personal identifying information (e.g. , social security
numbers) and trade secrets, each as defined by applicable state law. Each party agrees that it will not disclose any confidential information of the other party and further agrees to take all reasonable and appropriate action to prevent such disclosure by its employees or agents. The confidentiality covenants contained herein will survive the termination or cancellation of this Agreement. This obligation of confidentiality will not apply to information that:

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(a) is in the public domain, either at the time of disclosure or afterwards, except by breach of this Agreement by a party or its employees or agents;
(b) a party can establish by reasonable proof was in that party's possession at the time of initial disclosure;
(c) a party receives from a third party who has a right to disclose it to the receiving party; or (d) is the subject of a legitimate disclosure request under the open records laws or similar applicable public disclosure laws governing this Agreement; provided, however, that in the event you receive an open records or other similar applicable request, you will give us prompt notice and otherwise perform the functions required by applicable law.

18. Use of Client Data. Tyler shall not use or disclose Client’s Data except as permitted, as reasonable required by the Agreement, or as otherwise authorized in writing by the Client. Any use or storage of Client’s Data shall be solely done within the United States of America, unless otherwise authorized in writing by Client. Further, no license of Client’s Data is provided to Tyler except as permitted, as reasonable required by this Agreement, or as otherwise authorized in writing by the Client. Data mining, processing of data, stored or transmitted by the service for unrelated commercial purposes, advertising or advertising-related purposes, or for any other purpose that is not reasonably required by this Agreement, or as otherwise authorized in writing by the Client is strictly prohibited.

19. Quarantining of Client Data. Some services provided by Tyler require us to be in possession of your Data. In the event we detect malware or other conditions associated with your Data that are reasonably suspected of putting Tyler resources or other Tyler clients’ data at risk, we reserve the absolute right to move your Data from its location within a multi-tenancy Tyler hosted environment to an isolated “quarantined” environment without advance notice. Your Data will remain in such quarantine for a period of at least six (6) months during which time we will review the Data, and all traffic associated with the Data, for signs of malware or other similar issues. If no issues are detected through such reviews during the six (6) month period of quarantine, we will coordinate with you the restoration of your Data to a non-quarantined environment. In the event your Data must remain in quarantine beyond this six (6) month period through no fault of Tyler’s, we reserve the right to require payment of additional fees for the extended duration of quarantine. We will provide an estimate of what those costs will be upon your request.

20. Business License. In the event a local business license is required for us to perform services hereunder, you will promptly notify us and provide us with the necessary paperwork and/or contact information so that we may timely obtain such license.

21. Governing Law. This Agreement will be governed by and construed in accordance with the laws of your state of domicile, without regard to its rules on conflicts of law.

22. Multiple Originals and Authorized Signatures. This Agreement may be executed in multiple originals, any of which will be independently treated as an original document. Any electronic, faxed, scanned, photocopied, or similarly reproduced signature on this Agreement or any amendment hereto will be deemed an original signature and will be fully enforceable as if an original signature.

Each party represents to the other that the signatory set forth below is duly authorized to bind that party to this Agreement.

23. Cooperative Procurement. To the maximum extent permitted by applicable law, we agree that this DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

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Agreement may be used as a cooperative procurement vehicle by eligible jurisdictions. We reserve the right to negotiate and customize the terms and conditions set forth herein, including but not limited to pricing, to the scope and circumstances of that cooperative procurement.

24. Data & Insights Solution Terms. Your use of certain Tyler solutions includes Tyler’s Data & Insights data platform. Your rights, and the rights of any of your end users, to use Tyler’s Data & Insights data platform is subject to the Data & Insights SaaS Services Terms of Service, available at https://www.tylertech.com/terms/data-insights-saas-services-terms-of-service. By signing a Tyler Agreement or Order Form, or accessing, installing, or using any of the Tyler solutions listed at the linked terms, you certify that you have reviewed, understand, and agree to said terms.

25. Contract Documents. This Agreement includes the following exhibits:

Exhibit A Inve
stment Summary
Exhibit B Invoicing and Payment Policy
Schedule 1: Business Travel Policy
Exhibit C Service Level Agreement
Schedule 1: Support Call Process
Exhibit D Third Party Terms
Schedule 1: Hyperlinked Terms
Schedule 2: DocOrigin Terms
Schedule 3: Emphasys Sympro Software Agreement
Exhibit E Statement of Work
Exhibit F Insurance Requirements
IN WITNESS WHEREOF, a duly authorized representative of each party has executed this Agreement as of the date(s) set forth below.

City of Livermore, California
By:

Name:

Title
:

Date:

Tyler Technologies, Inc.

By:

Name: Robert Kennedy-Jensen
Title: General Counsel
Date:

Address for Notices:

Tyler Technologies, Inc.

One Tyler Drive
Yarmouth, ME 04096
Attention: Chief Legal Officer
Address for Notices:

City of Livermore
1052 S. Livermore Avenue
Livermore, CA 94550-5053
Attention: Administrative Service Director
APPROVED AS TO FORM:
______________________
APPROVED AS TO INSURANCE:
__________________________
Marianna Marysheva
City Manager
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178 11/4/2022 | 5:57 AM PDT
Tara Mazzanti Assistant City Attorney
51 Exhibi t A
1 Exhi
bit A
Investment Summary
The
following Investment Summary details the software and services to be delivered by us to you under the Agreement. This Investment Summary is effective as of the Effective Date, despite any expiration date in the Investment Summary that may have lapsed as of the Effective Date. Capitalized terms not otherwise defined will have the meaning assigned to such terms in the Agreement. In the event of conflict between the Agreement and terms in the Comments section of this Investment Summary, the language in the Agreement will prevail.

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EXHIBIT A
52 2022-357099-J9M3K9 CONFIDENTIAL Page 1 Quoted By: Jennifer Wahlbrink
Quote Expiration: 10/24/22
Quote Name: City of Livermore-ERP-Munis
Quote Description: 9-29-22 City of Livermore, CA v.3
Saas Term 3.00
Sales Quotation For:

City of Livermore
4444 East Ave
Livermore CA 94550-5053
Phone: +1 (925) 960-4300
Tyler SaaS and Related Services
Description Qty Imp. Hours Annual Fee
Financial Management
Accounting 1 312 $ 75,623.00
Accounts Payable 1 96 $ 20,771.00
Budgeting 1 132 $ 20,771.00
Capital Assets 1 144 $ 18,656.00
Cash Management 1 96 $ 14,143.00
Contract Management 1 72 $ 8,815.00
Project & Grant Accounting 1 112 $ 12,182.00
Purchasing 1 340 $ 33,722.00
Human Resources Management
Employee Expense Reimbursement 1 72 $ 7,310.00
Human Resources & Talent Management 1 112 $ 6,155.00
Payroll w/ESS 1 216 $ 7,860.00
Time & Attendance - Up to 500 Employees 1 144 $ 9,715.00 Time & Attendance Mobile Access 1 0 $ 1,952.00
Revenue Management
Accounts Receivable 1 216 $ 16,297.00
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
53 2022-357099-J9M3K9 CONFIDENTIAL Page 2 Cashiering 1 80 $ 22,783.00
Central Property File 1 8 $ 987.00
General Billing 1 132 $ 8,546.00
Utility Billing CIS including Graphing Agent 1 152 $ 7,754.00 Utility Billing Meter Interface 1 24 $ 1,731.00
Civic Services
Resident Access 1 104 $ 21,000.00
Content Management
Content Manager Core 1 64 $ 22,501.00
Data Insights
Enterprise Analytics and Reporting w Executive Insights 1 144 $ 34,976.00 Additional
Enterprise Forms Processing Software (including Common Form Set) 1 0 $ 9,750.00 Integrations
API Toolkit Bundle 1 48 $ 22,042.00
Subscription Fees
ACFR Statement Builder 1 32 $ 12,429.00
Sub-Total: $ 418,471.00
Less Discount: $ 41,848.00
TOTAL 2852 $ 376,623.00
Professional Services
Description Quantity Unit Price Ext Discount
Extended
Price Maintenance
Additional Implementation Days As Needed 257 $ 200.00 $ 0.00 $ 51,400.00 $ 0.00 Configuration Postal Xpress (Lorton) 1 $ 1,275.00 $ 0.00 $ 1,275.00 $ 0.00 Executive Insights Implementation 1 $ 10,500.00 $ 0.00 $ 10,500.00 $ 0.00 Project Management 392 $ 200.00 $ 0.00 $ 78,400.00 $ 0.00 Conversions – See Detailed Breakdown Below $ 89,500.00 $ 0.00 Onsite Implementation 740 $ 225.00 $0.00 $ 166,500.00 $ 0.00 Remote Implementation 2112 $ 200.00 $0.00 $ 422,400.00 $ 0.00 DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
54 2022-357099-J9M3K9 CONFIDENTIAL Page 3 TOTAL $ 819,975.00 $ 0.00
Transaction Fees
Description
Enterprise ERP Payments
3rd Party Hardware, Software and Services
Description Qty Unit Price
Unit
Discount Total Price
Unit
Maint/SaaS
Unit
Maint/SaaS
Discount
Total
Maint/SaaS
Cash Drawer 1 $ 260.00 $ 0.00 $ 260.00 $ 0.00 $ 0.00 $ 0.00 Hand Held Scanner - Model 1950GSR 1 $ 450.00 $ 0.00 $ 450.00 $ 0.00 $ 0.00 $ 0.00 Hand Held Scanner Stand 1 $ 30.00 $ 0.00 $ 30.00 $ 0.00 $ 0.00 $ 0.00 Printer (TM-S9000II) 1 $ 1,623.00 $ 0.00 $ 1,623.00 $ 0.00 $ 0.00 $ 0.00 SymPro Conversion (up to 25 outstanding bonds) 1 $ 5,000.00 $ 0.00 $ 5,000.00 $ 0.00 $ 0.00 $ 0.00 SymPro Debt Manager SaaS Solution 1 $ 0.00 $ 0.00 $ 0.00 $ 19,800.00 $ 0.00 $ 19,800.00 SymPro Training 1 $ 16,100.00 $ 0.00 $ 16,100.00 $ 0.00 $ 0.00 $ 0.00 Touchscreen 10: Barcode Reader 1 $ 2,510.00 $ 0.00 $ 2,510.00 $ 251.00 $ 0.00 $ 251.00 TOTAL $ 25,973.00 $ 20,051.00
Summary One Time Fees Recurring Fees
Total Tyler License Fees $ 0.00 $ 0.00
Total SaaS $ 0.00 $ 376,623.00
Total Tyler Services $ 819,975.00 $ 0.00
Total Third-Party Hardware, Software, Services $ 25,973.00 $ 20,051.00 Summary Total $ 845,948.00 $ 396,674.00
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
55 2022-357099-J9M3K9 CONFIDENTIAL Page 4 Contract Total $ 1,995,868.00
Estimated Travel Expenses excl in Contract
Total $ 54,500.00
Unless otherwise indicated in the contract or amendment thereto, pricing for optional items will be held For six (6) months from the Quote date or the Effective Date of the Contract, whichever is later.

Customer Approval: Date:

Print Name: P.O.#:

All Primary values quoted in US Dollars
Detailed Breakdown of Conversions (Included in Summary Total) Description Qty Unit Price Unit Discount Extended Price Accounting
AC - Actuals up to 3 years 1 $ 3,500.00 $ 0.00 $ 3,500.00 AC - Budgets up to 3 years 1 $ 3,500.00 $ 0.00 $ 3,500.00 AC Standard COA 1 $ 4,000.00 $ 0.00 $ 4,000.00
Accounts Payable
AP - Checks up to 5 years 1 $ 5,400.00 $ 0.00 $ 5,400.00 AP - Invoice up to 5 years 1 $ 7,000.00 $ 0.00 $ 7,000.00 AP Standard Master 1 $ 3,000.00 $ 0.00 $ 3,000.00
Capital Assets
CA - History 1 $ 3,500.00 $ 0.00 $ 3,500.00
CA Std Master 1 $ 5,000.00 $ 0.00 $ 5,000.00
Contract Management
Contracts 1 $ 6,500.00 $ 0.00 $ 6,500.00
General Billing
GB - Bills up to 5 years 1 $ 6,000.00 $ 0.00 $ 6,000.00 GB - Recurring Invoices 1 $ 5,000.00 $ 0.00 $ 5,000.00
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
56 2022-357099-J9M3K9 CONFIDENTIAL Page 5 GB Std CID 1 $ 2,800.00 $ 0.00 $ 2,800.00
Payroll
HR Human Resources - Certifications 1 $ 1,400.00 $ 0.00 $ 1,400.00 HR Human Resources - Education 1 $ 1,400.00 $ 0.00 $ 1,400.00 HR Human Resources - PM Action History up to 5 years 1 $ 1,400.00 $ 0.00 $ 1,400.00 HR Human Resources - Position Control 1 $ 1,400.00 $ 0.00 $ 1,400.00 HR Human Resources - Recruiting 1 $ 1,400.00 $ 0.00 $ 1,400.00 PR Payroll - Accrual Balances 1 $ 1,500.00 $ 0.00 $ 1,500.00 PR Payroll - Accumulators up to 5 years 1 $ 1,400.00 $ 0.00 $ 1,400.00 PR Payroll - Check History up to 5 years 1 $ 1,200.00 $ 0.00 $ 1,200.00 PR Payroll - Deductions 1 $ 1,800.00 $ 0.00 $ 1,800.00
PR Payroll - Earning/Deduction Hist up to 5 years 1 $ 2,500.00 $ 0.00 $ 2,500.00 PR Payroll - Standard 1 $ 2,000.00 $ 0.00 $ 2,000.00
PR Payroll - State Retirement Tables 1 $ 1,400.00 $ 0.00 $ 1,400.00 Project & Grant Accounting
PG - Actuals up to 3 years 1 $ 3,500.00 $ 0.00 $ 3,500.00 PG - Budgets up to 3 years 1 $ 3,500.00 $ 0.00 $ 3,500.00 PGA Standard 1 $ 4,000.00 $ 0.00 $ 4,000.00
Purchasing
Purchasing - Standard 1 $ 4,500.00 $ 0.00 $ 4,500.00
TOTAL $ 89,500.00
Optional Tyler SaaS and Related Services
Description Qty Imp. Hours Annual Fee
Financial Management
Bid Management 1 72 $ 9,033.00
Inventory 1 144 $ 18,656.00
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
57 2022-357099-J9M3K9 CONFIDENTIAL Page 6 Quatred Asset Scanning Interface 1 40 $ 1,970.00
Quatred Inventory Scanning Interface 1 40 $ 2,078.00
Vendor Access 1 64 $ 16,200.00
Human Resources Management
Advanced Scheduling - Up to 100 Employees 1 56 $ 4,788.00 Advanced Scheduling Mobile Access 1 0 $ 1,529.00
Recruiting 1 24 $ 1,736.00
Revenue Management
Animal License 1 56 $ 8,647.00
Civic Services
Business Management API Toolkit 1 0 $ 9,184.00
Business Management Suite 5 440 $ 5,510.00
Civic Access - Business Management 1 40 $ 11,225.00
Civic Access - Community Development 1 40 $ 11,225.00
Community Development Suite 5 1144 $ 5,510.00
Decision Engine 1 8 $ 10,500.00
e-Reviews 1 136 $ 19,838.00
Enterprise Permitting & Licensing Advanced Automation Bundle w Executive Insights 1 40 $ 4,408.00
My Civic 1 136 $ 15,000.00
Report Toolkit 1 0 $ 1,837.00
Workforce Mobile 1 32 $ 367.00
Data Insights
Capital Projects Explorer 1 0 $ 7,200.00
Citizen Connect 1 40 $ 4,200.00
Economic Intelligence 1 0 $ 13,500.00
Enterprise Permitting & Licensing Advanced Automation Bundle 1 40 $ 1,706.00 Open Finance 1 0 $ 30,000.00
Additional
GIS 1 8 $ 296.00
Integrations
SnapLogic - Up to 5 Integrations 1 999 $ 3,000.00
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
58 2022-357099-J9M3K9 CONFIDENTIAL Page 7 TOTAL: 3599 $ 219,143.00
Optional Tyler Annual Services
Description Qty Imp. Hours Annual Fee
Recurring Services
Managed Detection & Response 1 0 $ 60,000.00
TOTAL: 0 $ 60,000.00
Optional Professional Services
Description Quantity Unit Price Ext. Discount Extended Price Maintenance Install Fee - Capital Projects Explorer 1 $ 4,200.00 $ 0.00 $ 4,200.00 $ 0.00 Install Fee - Managed Detection & Response 1 $ 2,000.00 $ 0.00 $ 2,000.00 $ 0.00 Install Fee - Open Finance 1 $ 7,000.00 $ 0.00 $ 7,000.00 $ 0.00 Conversion – See Detailed Breakdown Below $ 84,150.00 $ 0.00 Onsite Implementation 936 $ 225.00 $ 0.00 $ 210,600.00 $ 0.00 Remote Implementation 2663 $ 200.00 $ 0.00 $ 532,600.00 $ 0.00 TOTAL $ 840,550.00 $ 0.00
Optional 3rd Party Hardware, Software and
Services
Description Qty Unit Price
Unit
Discount
Total Price
Unit
Maint/SaaS
Unit
Maint/SaaS
Discount
Total
Maint/SaaS
Koa Hills - Data Conversion Assistance - Enterprise
Permitting & Licensing 1 $ 92,760.00 $ 0.00 $ 92,760.00 $ 0.00 $ 0.00 $ 0.00 Koa Hills - Data Conversion Assistance - Finance 1 $ 54,360.00 $ 0.00 $ 54,360.00 $ 0.00 $ 0.00 $ 0.00 Koa Hills - Data Conversion Assistance - HCM 1 $ 29,340.00 $ 0.00 $ 29,340.00 $ 0.00 $ 0.00 $ 0.00 Koa Hills - Data Conversion Assistance - Utility
Billing 1 $ 85,680.00 $ 0.00 $ 85,680.00 $ 0.00 $ 0.00 $ 0.00 DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
59 2022-357099-J9M3K9 CONFIDENTIAL Page 8 Koa Hills - Historical Archive Database Module -
Financials - Annual Hosting (SaaS) 1 $ 0.00 $ 0.00 $ 0.00 $ 22,715.00 $ 0.00 $ 22,715.00 Koa Hills - Historical Archive Database Module -
HCM - Annual Hosting (SaaS) 1 $ 0.00 $ 0.00 $ 0.00 $ 17,715.00 $ 0.00 $ 17,715.00 Pattern Stream Automated Document System -
Implementation 80 $ 185.00 $ 0.00 $ 14,800.00 $ 0.00 $ 0.00 $ 0.00 Pattern Stream Automated Document System -
SaaS 1 $ 0.00 $ 0.00 $ 0.00 $ 30,650.00 $ 0.00 $ 30,650.00 Quatred Barcode Reader - QUICK Fixed Asset 1 $ 3,297.00 $ 0.00 $ 3,297.00 $ 0.00 $ 0.00 $ 0.00 Quatred Barcode Reader - QUICK Inventory 1 $ 3,297.00 $ 0.00 $ 3,297.00 $ 0.00 $ 0.00 $ 0.00 Quatred Onsite Professional Services - Multi
Product 1 $ 9,500.00 $ 0.00 $ 9,500.00 $ 0.00 $ 0.00 $ 0.00 Quatred QUICK Fixed Asset Starter Kit 1 $ 7,292.00 $ 0.00 $ 7,292.00 $ 0.00 $ 0.00 $ 0.00 Quatred QUICK Inventory Starter Kit 1 $ 7,292.00 $ 0.00 $ 7,292.00 $ 0.00 $ 0.00 $ 0.00 TOTAL
$
307,618.00 $ 71,080.00
Optional Conversion Details (Prices Reflected Above)
Description Quantity Unit Price Discount Total
Animal License
AL - Bills 1 $ 6,300.00 $ 0.00 $ 6,300.00
AL Std Master 1 $ 5,500.00 $ 0.00 $ 5,500.00
Content Management
Content Manager Core - Business Licensing-CNV 1 $ 7,000.00 $ 0.00 $ 7,000.00 Content Manager Core - Permit 1 $ 8,000.00 $ 0.00 $ 8,000.00 Conversions
Business Management Conversion 1 $ 15,275.00 $ 0.00 $ 15,275.00 Community Development 1 $ 34,075.00 $ 0.00 $ 34,075.00
Inventory
IN - Commodity Codes 1 $ 3,000.00 $ 0.00 $ 3,000.00
IN Std Master 1 $ 5,000.00 $ 0.00 $ 5,000.00
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
60 2022-357099-J9M3K9 CONFIDENTIAL Page 9 TOTAL $ 84,150.00
Tyler Annual Discount Detail (Excludes Optional Products) Description Annual Fee
Annual Fee
Discount Annual Fee Net
Financial Management
Accounting $ 75,623.00 $ 7,562.00 $ 68,061.00
Accounts Payable $ 20,771.00 $ 2,077.00 $ 18,694.00
Budgeting $ 20,771.00 $ 2,077.00 $ 18,694.00
Capital Assets $ 18,656.00 $ 1,866.00 $ 16,790.00
Cash Management $ 14,143.00 $ 1,414.00 $ 12,729.00
Contract Management $ 8,815.00 $ 882.00 $ 7,933.00
Project & Grant Accounting $ 12,182.00 $ 1,218.00 $ 10,964.00 Purchasing $ 33,722.00 $ 3,372.00 $ 30,350.00
Human Resources Management
Employee Expense Reimbursement $ 7,310.00 $ 731.00 $ 6,579.00 Human Resources & Talent Management $ 6,155.00 $ 616.00 $ 5,539.00 Payroll w/ESS $ 7,860.00 $ 786.00 $ 7,074.00
Time & Attendance - Up to 500 Employees $ 9,715.00 $ 972.00 $ 8,743.00 Time & Attendance Mobile Access $ 1,952.00 $ 195.00 $ 1,757.00 Revenue Management
Accounts Receivable $ 16,297.00 $ 1,630.00 $ 14,667.00
Cashiering $ 22,783.00 $ 2,278.00 $ 20,505.00
Central Property File $ 987.00 $ 99.00 $ 888.00
General Billing $ 8,546.00 $ 855.00 $ 7,691.00
Utility Billing CIS including Graphing Agent $ 7,754.00 $ 775.00 $ 6,979.00 Utility Billing Meter Interface $ 1,731.00 $ 173.00 $ 1,558.00 Civic Services
Resident Access $ 21,000.00 $ 2,100.00 $ 18,900.00
Content Management
Content Manager Core $ 22,501.00 $ 2,250.00 $ 20,251.00 Data Insights
Enterprise Analytics and Reporting w Executive Insights $ 34,976.00 $ 3,498.00 $ 31,478.00 Additional
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
61 2022-357099-J9M3K9 CONFIDENTIAL Page 10 Enterprise Forms Processing Software (including Common
Form Set) $ 9,750.00 $ 975.00 $ 8,775.00
Integrations
API Toolkit Bundle $ 22,042.00 $ 2,204.00 $ 19,838.00
Subscription Fees
ACFR Statement Builder $ 12,429.00 $ 1,243.00 $ 11,186.00 TOTAL $ 418,471.00 $ 41,848.00 $ 376,623.00
Comments
Tyler's quote contains estimates of the amount of services needed, based on our preliminary understanding of the scope, level of engagement, and timeline as defined in the Statement of Work (SOW) for your project. The actual amount of services required may vary, based on these factors.

Tyler's pricing is based on the scope of proposed products and services contracted from Tyler. Should portions of the scope of products or services be altered by the Client, Tyler reserves the right to adjust prices for the remaining scope accordingly.

Unless otherwise noted, prices submitted in the quote do not include travel expenses incurred in accordance with Tyler's then-current Business Travel Policy.

Tyler's prices do not include applicable local, city or federal sales, use excise, personal property or other similar taxes or duties, which you are responsible for determining and remitting. Installations are completed remotely but can be done onsite upon request at an additional cost.

In the event Client cancels services less than two (2) weeks in advance, Client is liable to Tyler for (i) all non-refundable expenses incurred by Tyler on Client's behalf; and (ii) daily fees associated with the cancelled services if Tyler is unable to re-assign its personnel.

The Implementation Hours included in this quote assume a work split effort of 70% Client and 30% Tyler.

Implementation Hours are scheduled and delivered in four (4) or eight (8) hour increments.

Tyler provides onsite training for a maximum of 12 people per class. In the event that more than 12 users wish to participate in a training class or more than one occurrence of a class is needed, Tyler will either provide additional days at then-current rates for training or Tyler will utilize a Train-the- Trainer approach whereby the client designated attendees of the initial training can thereafter train the remaining users.

As a new Tyler client, you are entitled to a 14-day or a 30-day trial of the Managed Detection and Response cybersecurity service. Please reference https://www.tylertech.com/services/tyler-detect for more information on the service and contact [email protected] to initiate the trial.

DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
62 2022-357099-J9M3K9 CONFIDENTIAL Page 11 Tyler currently supports the following identity providers (IdP's) for use with Tyler back-office solutions: Microsoft Active Directory through Azure AD, ADFS or Okta AD agent, Google Cloud Identity, Okta, and Identity Automation RapidIdentity. Any requirement by you to use an IdP not supported by Tyler will require additional costs, available upon request.

EnerGov Business Management: Tyler leads and owns the "Assess and Define" and "Configuration" of 14 unique business transactions, 14 template business transactions, 7 geo-rules and 7 automation events. Configuration elements beyond this will be owned by the client.

Tyler Content Manager SE includes up to 1TB of storage. Should additional storage be needed it may be purchased as needed at an annual fee of $5,000 per TB.

EnerGov Community Development: Tyler leads and owns the "Assess and Define" and "Configuration" 25 unique business transactions, 25 template business transactions, 15 geo-rules and 15 automation events. Configuration elements beyond this will be owned by the client.

The SaaS fees for product that are not named users are based on 175 concurrent users. Should the number of concurrent users be exceeded, Tyler reserves the right to re-negotiate the SaaS fees based upon any resulting changes in the pricing categories.

Standard Project Management responsibilities include project plan creation, initial stakeholder presentation, bi-weekly status calls, updating of project plan task statuses, and go-live planning activities.

Your use of Tyler Payments and any related items included on this order is subject to the terms found at:
https://www.tylertech.com/terms/payment-card-processing-agreement. By signing this order or the agreement in which it is included, you agree you have read, understand, and agree to such terms. Please see attached Tyler Payments fee schedule.

Financial library includes: standard A/P check, standard EFT/ACH, standard Purchase order, standard Contract, 1099M, 1099INT, 1099S, 1099NEC and 1099G.

General Billing library includes: standard invoice, standard statement, standard general billing receipt and standard miscellaneous receipt.

Personnel Actions Forms Library includes: standard Personnel Action form - New and standard Personnel Action Form - Change.

Each API Toolkit or Connector comes with 8 free hours of API Development Consulting hours. Each API Bundle comes with 16 free API Development Consulting hours. Additional hours can be purchased beyond this standard offering.

Payroll library includes: standard PR check, standard direct deposit, standard vendor from payroll check, standard vendor from payroll direct deposit, W2, W2c, ACA 1095B, ACA 1095C and 1099 R.

DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
63 2022-357099-J9M3K9 CONFIDENTIAL Page 12 Additional required hardware will be purchased by the client directly through Quatred.

Quatred Barcode Reader - QUICK Fixed Asset: QUICK Fixed Asset Software, NX6 Rugged Mobile Scanning Device with 2D Imager, WLAN, Bluetooth, GPS, Camera, Android 8.1 OS, Power supply, with 3 Year All-Inclusive depot repair/replace coverage.

Quatred Barcode Reader - QUICK Inventory: QUICK Inventory Software, NX6 Rugged Mobile Scanning Device with 2D Imager, WLAN, Bluetooth, GPS, Camera, Android 8.1 OS, Power supply, with 3 Year All-Inclusive depot repair/replace coverage.

Quatred Professional Services - Multi Product: 4 days onsite installation, configuration and training. Includes travel and living. Fees for Quatred services are payable upon completion of services.

Quatred QUICK Fixed Asset Starter Kit: QUICK Fixed Asset Software, NX6 Rugged Mobile Scanning Device with 2D Imager, WLAN, Bluetooth, GPS, Camera, Android 8.1 OS, Power supply, with 3 Year All-Inclusive depot repair/replace coverage. Software support an Quatred QUICK Inventory Starter Kit: QUICK Inventory Software, NX6 Rugged Mobile Scanning Device with 2D Imager, WLAN, Bluetooth, GPS, Camera, Android 8.1 OS, Power supply, with 3 Year All-Inclusive depot repair/replace coverage. Software support and upgrades renewal for QUICK Inventory - after the first year, billed by Quatred.

Your rights, and the rights of any of your end users, to use Tyler’s Data & Insights SaaS Services, or certain Tyler solutions which include Tyler’s Data & Insights data platform, are subject to the Terms of Services, available at https://www.tylertech.com/terms/data-insights-saas-services- terms-of-service. By signing this sales quotation, or accessing, installing, or using any of the Tyler solutions listed at the linked terms, you certify that you have reviewed, understand, and agree to said terms.

Your acquisition of clocks and/or clock maintenance is subject to the following terms: https://www.tylertech.com/terms/executime-clock-terms.

In the event Client acquires from Tyler any edition of Content Manager software other than Enterprise Edition, the license for Content Manager is restricted to use with Tyler applications only. If Client wishes to use Content Manager software with non-Tyler applications, Client must purchase or upgrade to Content Manager Enterprise Edition.

For the avoidance of doubt, Managed Detection & Response is a subscription service, not SaaS. Notwithstanding the foregoing language, payment of annual subscription fees for Managed Detection & Response commence on the availability of the service. Managed Detection & DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
64 2022-357099-J9M3K9 CONFIDENTIAL Page 13 Response services will renew automatically for additional one (1) year terms, and subsequent subscription fees are due annually in advance on the anniversary of the availability date at our then-current rates. Pricing is based on client's current network size as defined by their entity size.

Any material increases of network size may result in additional fees being assessed for the Managed Detection & Response service upon renewal. The quoted Managed Detection & Response amount does not include monitoring of student devices nor analysis of student network traffic. Tyler can quote an additional fee for these services.

Utility Billing CIS includes the Graphing Agent. Utility billing library includes: standard Utility bill, standard UB receipt, standard UB delinquent notice, standard door hanger and standard final utility bill.

DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
65 Exhibit B

1 Exhibit B
Invoicing and Payment Policy

We will provide you with the software and services set forth in the Investment Summary of the Agreement. Capitalized terms not otherwise defined will have the meaning assigned to such terms in the Agreement.

Invoicing: We will invoice you for the applicable software and services in the Investment Summary as set forth below. Your rights to dispute any invoice are set forth in the Agreement.

1. SaaS Fees. SaaS Fees are invoiced on an annual basis, beginning on the commencement of the initial term as set forth in Section F (1) of this Agreement. Your annual SaaS fees for the initial term are set forth in the Investment Summary. Upon expiration of the initial term, your annual SaaS fees will be at our then-current rates. Notwithstanding the foregoing, we shall not increase SaaS Fees by more than 5% per year in years four (4) and five (5).

2. Other Tyler Software and Services.

2.1 VPN Device: The fee for the VPN device will be invoiced upon installation of the VPN.

2.2 Implementation and Other Professional Services (including training): Implementation and other professional services (including training) are billed and invoiced as delivered, at the rates set forth in the Investment Summary. Tyler shall retain ten percent (10%) of the Implementation and Other Professional Services fees for any phase until the phase go-live data for that particular phase. At which point, that 10% retained Implementation and Other Professional Services fee will be invoiced to Client for payment.

2.3 Consulting Services: If you have purchased any Business Process Consulting services, if they have been quoted as fixed-fee services, they will be invoiced 50% upon your acceptance of the Best Practice Recommendations, by module, and 50% upon your acceptance of custom desktop procedures, by module. If you have purchased any Business Process Consulting services and they are quoted as an estimate, then we will bill you the actual services delivered on a time and materials basis.

2.4 Conversions: Fixed-fee conversions are invoiced 50% upon initial delivery of the converted Data, by conversion option, and 50% upon Client acceptance to load the converted Data into Live/Production environment, by conversion option. Where conversions are quoted as estimated, we will bill you the actual services delivered on a time and materials basis.

2.5 Requested Modifications to the Tyler Software: Requested modifications to the Tyler Software are invoiced 50% upon delivery of specifications and 50% upon delivery of the applicable modification. You must report any failure of the modification to conform to the DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
66 Exhibit B

2 specifications within thirty (30) days of delivery; otherwise, the modification will be deemed to be in compliance with the specifications after the 30-day window has passed. You may still report Defects to us as set forth in this Agreement.

2.6 Other Fixed Price Services: Other fixed price services are invoiced as delivered, at the rates set forth in the Investment Summary. For the avoidance of doubt, where “Project Planning Services” are provided, payment will be due upon delivery of the Implementation Planning document. Dedicated Project Management services, if any, will be billed monthly in arrears, beginning on the first day of the month immediately following initiation of project planning.

2.7 Annual Services: Unless otherwise indicated in this Exhibit B, fees for annual services are due annually, in advance, commencing on the availability of the service.

Your annual fees for the
initial term are set forth in the Investment Summary. Upon expiration of the initial term, your annual fees will be at our then-current rates.

3. Third Party Products.

3.1 Third Party Software License Fees: License fees for Third Party Software, if any, are invoiced when we make it available to you for downloading.

3.2 Third Party Software Maintenance: The first year maintenance for the Third Party Software is invoiced when we make it available to you for downloading.

3.3 Third Party Hardware: Third Party Hardware costs, if any, are invoiced upon delivery.

3.4 Third Party Services: Fees for Third Party Services, if any, are invoiced as delivered, along with applicable expenses, at the rates set forth in the Investment Summary.

3.5 Third Party SaaS: Third Party SaaS Services fees, if any, are invoiced annually, in advance, commencing with availability of the respective Third Party SaaS Services. Pricing for the first year of Third Party SaaS Services is indicated in the Investment Summary. Pricing for subsequent years will be at the respective third party’s then-current rates.

4. Transaction Fees. Unless paid directly by an end user at the time of transaction, per transaction (call, message, etc.) fees are invoiced on a quarterly basis. Fees are indicated in Schedule A and may be increased by Tyler upon notice of no less than thirty (30) days.

5. Expenses. The service rates in the Investment Summary do not include travel expenses.

Expenses for Tyler delivered services will be billed as incurred and only in accordance with our then-current Business Travel Policy, plus a 10% travel agency processing fee. Our current Business Travel Policy is attached to this Exhibit B as Schedule 1. Copies of receipts will be provided upon request; we reserve the right to charge you an administrative fee depending on the extent of your requests. Receipts for miscellaneous items less than twenty-five dollars and mileage logs are not available.

Payment. Payment for undisputed invoices is due within forty-five (45) days of the invoice date. We prefer to receive payments electronically. Our electronic payment information is available by contacting [email protected].

DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
67 Exhibit B
Schedule 1

1 Exhibit B
Schedule 1
Business Travel Policy

1. Air Travel

A. Reservations & Tickets

The Travel Management Company (TMC) used by Tyler will provide an employee with a direct flight within two hours before or after the requested departure time, assuming that flight does not add more than three hours to the employee’s total trip duration and the fare is within $100 (each way) of the lowest logical fare. If a net savings of $200 or more (each way) is possible through a connecting flight that is within two hours before or after the requested departure time and that does not add more than three hours to the employee’s total trip duration, the connecting flight should be accepted.

Employees are encouraged to make advanced reservations to take full advantage of discount opportunities. Employees should use all reasonable efforts to make travel arrangements at least two (2) weeks in advance of commitments. A seven (7) day advance booking requirement is mandatory. When booking less than seven (7) days in advance, management approval will be required.

Except in the case of international travel where a segment of continuous air travel is six (6) or more consecutive hours in length, only economy or coach class seating is reimbursable. Employees shall not be reimbursed for “Basic Economy Fares” because these fares are non-refundable and have many restrictions that outweigh the cost-savings.

B. Baggage Fees

Reimbursement of personal baggage charges are based on trip duration as follows:

• Up to five (5) days = one (1) checked bag
• Six (6) or more days = two (2) checked bags

Baggage fees for sports equipment are not reimbursable.

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EXHIBIT A
68 Exhibit B
Schedule 1

2 2. Ground Transportation

A. Private Automobile

Mileage Allowance – Business use of an employee’s private automobile will be reimbursed at the current IRS allowable rate, plus out of pocket costs for tolls and parking. Mileage will be calculated by using the employee's office as the starting and ending point, in compliance with IRS regulations.

Employees who have been designated a home office should calculate miles from their home.

B. Rental Car
Employees are authorized to rent cars only in conjunction with air travel when cost, convenience, and the specific situation reasonably require their use. When renting a car for Tyler business, employees should select a “mid-size” or “intermediate” car. “Full” size cars may be rented when three or more employees are traveling together. Tyler carries leased vehicle coverage for business car rentals; except for employees traveling to Alaska and internationally (excluding Canada), additional insurance on the rental agreement should be declined.

C. Public Transportation

Taxi or airport limousine services may be considered when traveling in and around cities or to and from airports when less expensive means of transportation are unavailable or impractical. The actual fare plus a reasonable tip (15-18%) are reimbursable. In the case of a free hotel shuttle to the airport, tips are included in the per diem rates and will not be reimbursed separately.

D. Parking & Tolls

When parking at the airport, employees must use longer term parking areas that are measured in days as opposed to hours. Park and fly options located near some airports may also be used. For extended trips that would result in excessive parking charges, public transportation to/from the airport should be considered. Tolls will be reimbursed when receipts are presented.

3. Lodging

Tyler’s TMC will select hotel chains that are well established, reasonable in price, and conveniently located in relation to the traveler's work assignment. Typical hotel chains include Courtyard, Fairfield Inn, Hampton Inn, and Holiday Inn Express. If the employee has a discount rate with a local hotel, the hotel reservation should note that discount and the employee should confirm the lower rate with the hotel upon arrival. Employee memberships in travel clubs such as AAA should be noted in their travel profiles so that the employee can take advantage of any lower club rates.

“No shows” or cancellation fees are not reimbursable if the employee does not comply with the hotel’s cancellation policy.

Tips for maids and other hotel staff are included in the per diem rate and are not reimbursed separately.

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EXHIBIT A
69 Exhibit B
Schedule 1

3 Employees are not authorized to reserve non-traditional short-term lodging, such as Airbnb, VRBO, and HomeAway. Employees who elect to make such reservations shall not be reimbursed.

4. Meals and Incidental Expenses

Employee meals and incidental expenses while on travel status within the continental U.S. are in accordance with the federal per diem rates published by the General Services Administration.

Incidental expenses include tips to maids, hotel staff, and shuttle drivers and other minor travel expenses. Per diem rates are available at www.gsa.gov/perdiem.

Per diem for Alaska, Hawaii, U.S. protectorates and international destinations are provided separately by the Department of State and will be determined as required.

A. Overnight Travel

For each full day of travel, all three meals are reimbursable. Per diems on the first and last day of a trip are governed as set forth below.

Departure Day

Depart before 12:00 noon Lunch and dinner
Depart after 12:00 noon

Return Day

Dinner
Return before 12:00 noon Breakfast
Return between 12:00 noon & 7:00 p.m. Breakfast and lunch Return after 7:00 p.m.* Breakfast, lunch and dinner

*7:00 p.m. is defined as direct travel time and does not include time taken to stop for dinner.

The reimbursement rates for individual meals are calculated as a percentage of the full day per diem as follows:

Breakfast 15%
Lunch 25%
Dinner 60%

B. Same Day Travel

Employees traveling at least 100 miles to a site and returning in the same day are eligible to claim lunch on an expense report. Employees on same day travel status are eligible to claim dinner in the event they return home after 7:00 p.m.*

*7:00 p.m. is defined as direct travel time and does not include time taken to stop for dinner.

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EXHIBIT A
70 Exhibit B
Schedule 1

4 5. Internet Access – Hotels and Airports

Employees who travel may need to access their e-mail at night. Many hotels provide free high speed internet access and Tyler employees are encouraged to use such hotels whenever possible. If an employee’s hotel charges for internet access it is reimbursable up to $10.00 per day. Charges for internet access at airports are not reimbursable.

6. International Travel

All international flights with the exception of flights between the U.S. and Canada should be reserved through TMC using the “lowest practical coach fare” with the exception of flights that are six (6) or more consecutive hours in length. In such event, the next available seating class above coach shall be reimbursed.

When required to travel internationally for business, employees shall be reimbursed for photo fees, application fees, and execution fees when obtaining a new passport book, but fees related to passport renewals are not reimbursable. Visa application and legal fees, entry taxes and departure taxes are reimbursable.

The cost of vaccinations that are either required for travel to specific countries or suggested by the U.S. Department of Health & Human Services for travel to specific countries, is reimbursable.

Section 4, Meals & Incidental Expenses, and Section 2.b., Rental Car, shall apply to this section.

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71 Exhibit C

1 Exhibit C
Service Level Agreement

I. Agreement Overview
This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. This SLA does not apply to any Third Party SaaS Services. All other support services are documented in the Support Call Process.

II. Definitions. Except as defined below, all defined terms have the meaning set forth in the Agreement.

Actual Attainment: The percentage of time the Tyler Software is available during a calendar quarter, calculated as follows: (Service Availability – Downtime) ÷ Service Availability.

Client Error Incident: Any service unavailability resulting from your applications, content or equipment, or the acts or omissions of any of your service users or third-party providers over whom we exercise no control.

Downtime: Those minutes during Service Availability, as defined below , when all users cannot launch, login, search or save primary data in the Tyler Software. Downtime does not include those instances in which only a Defect is present.

Emergency Maintenance: (1) maintenance that is required to patch a critical security vul nerability; (2) maintenance that is required to prevent an imminent outage of Service Availability; or (3) maintenance that is mutually agreed upon in writing by Tyler and the Client.

Planned Downtime: Downtime that occurs during a Standard or Emergency Maintenance window.

Service Availability: The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding Planned Downtime, Client Error Incidents, denial of service attacks and Force Majeure.

Standard Maintenance: Routine maintenance to the Tyler Software and infrastructure. Standard Maintenance is limited to five (5) hours per week.

III. Service Availability

a. Your Responsibilities
Whenever you experience Downtime, you must make a support call according to the procedures outlined in the Support Call Process. You will receive a support case number. b. Our Responsibilities
When our support team receives a call from you that Downtime has occurred or is occurring, we will work with you to identify the cause of the Downtime (including whether it may be the result of Planned DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
72 Exhibit C

2 Downtime, a Client Error Incident, Denial of Service attack or Force Majeure). We will also work with you to resume normal operations.
c. Client Relief
Our targeted Attainment Goal is 100%. You may be entitled to credits as indicated in the Client Relief Schedule found below. Your relief credit is calculated as a percentage of the SaaS fees paid for the calendar quarter.

In order to receive relief credits, you must submit a request through one of the channels listed in our Support Call Process within fifteen days (15) of the end of the applicable quarter. We will respond to your relief request within thirty (30) day(s) of receipt.

The total credits confirmed by us will be applied to the SaaS Fee for the next billing cycle. Issuing of such credit does not relieve us of our obligations under the Agreement to correct the problem which created the service interruption.

Client Relief Schedule
Actual Attainment Client Relief

99.99% - 99.50% Remedial action will be taken

99.49% - 98.50% 2%

98.49% - 97.50% 4%

97.49% - 96.50% 6%

96.49% - 95.50% 8%
Below 95.50% 10%

* Notwithstanding language in the Agreement to the contrary, Recovery Point Objective is one (1) hour.

IV. Maintenance Notifications
We perform Standard Maintenance during limited windows that are historically known to be reliably low-traffic times. If and when maintenance is predicted to occur during periods of higher traffic, we will provide advance notice of those windows and will coordinate to the greatest extent possible with you.

Not all maintenance activities will cause application unavailability. However, if Tyler anticipates that activities during a Standard or Emergency Maintenance window may make the Tyler Software unavailable, we will provide advance notice, as reasonably practicable that the Tyler Software will be unavailable during the maintenance window.

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EXHIBIT A
73 Exhibit C
Schedule 1

1 Exhibit C
Schedule 1
Support Call Process

Support Channels

Tyler Technologies, Inc. provides the following channels of software support for authorized users*:
(1) On-line submission (portal) – for less urgent and functionality-based questions, users may create support incidents through the Tyler Customer Portal available at the Tyler Technologies website.

A built-in Answer Panel provides users with resolutions to most “how-to” and configuration- based questions through a simplified search interface with machine learning, potentially eliminating the need to submit the support case.
(2) Email – for less urgent situations, users may submit emails directly to the software support group.
(3) Telephone – for urgent or complex questions, users receive toll-free, telephone software support.
* Channel availability may be limited for certain applications.

Support Resources

A number of additional resources are available to provide a comprehensive and complete support experience:
(1) Tyler Website – www.tylertech.com – for accessing client tools, documentation, and other information including support contact information.
(2) Tyler Search -a knowledge based search engine that lets you search multiple sources simultaneously to find the answers you need, 24x7.
(3) Tyler Community –provides a venue for all Tyler clients with current maintenance agreements to collaborate with one another, share best practices and resources, and access documentation. (4) Tyler University – online training courses on Tyler products.

Support Availability

Tyler Technologies support is available during the local business hours of 8 AM to 5 PM (Monday – Friday) across four US time zones (Pacific, Mountain, Central and Eastern). Tyler’s holiday schedule is outlined below. There will be no support coverage on these days.

New Year’s Day Labor Day
Martin Luther King, Jr. Day Thanksgiving Day
Memorial Day Day after Thanksgiving
Independence Day Christmas Day

For support teams that provide after-hours service, we will provide you with procedures for contacting support staff after normal business hours for reporting Priority Level 1 Defects only. Upon receipt of DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
74 Exhibit C
Schedule 1

2 such a Defect notification, we will use commercially reasonable efforts to meet the resolution targets set forth below.

We will also make commercially reasonable efforts to be available for one pre-scheduled Saturday of each month to assist your IT staff with applying patches and release upgrades, as well as consulting with them on server maintenance and configuration of the Tyler Software environment.

Incident Handling

Incident Tracking

Every support incident is logged into Tyler’s Customer Relationship Management System and given a unique case number. This system tracks the history of each incident. The case number is used to track and reference open issues when clients contact support. Clients may track incidents, using the case number, through Tyler’s Customer Portal or by calling software support directly.

Incident Priority

Each incident is assigned a priority level, which corresponds to the Client’s needs. Tyler and the Client will reasonably set the priority of the incident per the chart below. This chart is not intended to address every type of support incident, and certain “characteristics” may or may not apply depending on whether the Tyler software has been deployed on customer infrastructure or the Tyler cloud. The goal is to help guide the Client towards clearly understanding and communicating the importance of the issue and to describe generally expected response and resolution targets in the production environment only.

References to a “confirmed support incident” mean that Tyler and the Client have successfully validated the reported Defect/support incident.

Priority
Level Characteristics of Support Incident Resolution Targets* 1 Critical
Support incident that causes (a)
complete application failure or
application unavailability; (b)
application failure or unavailability in
one or more of the client’s remote
location; or (c) systemic loss of
multiple essential system functions.

Tyler shall provide an initial response to Priority Level 1 incidents within one (1) business hour of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents or provide a
circumvention procedure within one (1) business
day. For non-hosted customers, Tyler’s responsibility
for lost or corrupted data is limited to assisting the
Client in restoring its last available database.

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75 Exhibit C
Schedule 1

3 Priority
Level Characteristics of Support Incident Resolution Targets* 2 High
Support incident that causes (a)
repeated, consistent failure of
essential functionality affecting more
than one user or (b) loss or corruption
of data.

Tyler shall provide an initial response to Priority Level 2 incidents within four (4) business hours of receipt of the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents or provide a
circumvention procedure within ten (10) business
days. For non-hosted customers, Tyler’s
responsibility for loss or corrupted data is limited to assisting the Client in restoring its last available
database.
3 Medium
Priority Level 1 incident with an
existing circumvention procedure, or
a Priority Level 2 incident that affects
only one user or for which there is an
existing circumvention procedure.

Tyler shall provide an initial response to Priority Level 3 incidents within one (1) business day of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents without the need for a
circumvention procedure with the next published
maintenance update or service pack, which shall
occur at least quarterly. For non-hosted customers,
Tyler’s responsibility for lost or corrupted data is
limited to assisting the Client in restoring its last
available database.
4 Non-
critical
Support incident that causes failure of
non-essential functionality or a
cosmetic or other issue that does not
qualify as any other Priority Level.

Tyler shall provide an initial response to Priority Level 4 incidents within two (2) business days of receipt of
the incident. Once the incident has been confirmed,
Tyler shall use commercially reasonable efforts to
resolve such support incidents, as well as cosmetic
issues, with a future version release.
*Response and Resolution Targets may differ by product or business need

Incident Escalation

If Tyler is unable to resolve any priority level 1 or 2 defect as listed above or the priority of an issue has elevated since initiation, you may escalate the incident to the appropriate resource, as outlined by each product support team. The corresponding resource will meet with you and any Tyler staff to establish a mutually agreeable plan for addressing the defect.

Remote Support Tool

Some support calls may require further analysis of the Client’s database, processes or setup to diagnose a problem or to assist with a question. Tyler will, at its discretion, use an industry-standard remote support tool. Tyler’s support team must have the ability to quickly connect to the Client’s system and view the site’s setup, diagnose problems, or assist with screen navigation. More information about the remote support tool Tyler uses is available upon request.

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EXHIBIT A
76 Exhibit D

1 Exhibit D
Third Party Terms

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Schedule 1

1 Exhibit D
Schedule 1
Hyperlinked Terms

ThinPrint Terms. Your use of Tyler Forms software and forms is subject to the End User License Agreement terms for ThinPrint Engine, ThinPrint License Server, and Connected Gateway found here: https://www.thinprint.com/en/legal-notes/eula/. By signing a Tyler Agreement or Order Form, or accessing, installing, or using Tyler Forms software or forms, you agree that you have read, understood, and agree to such terms.

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78 Exhibit D
Schedule 2

1 Exhibit D
Schedule 2
DocOrigin Terms

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Schedule 2

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80 Exhibit D
Schedule 2

3 DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

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81 Exhibit D
Schedule 2

4 DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

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Schedule 2

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Exhibit D
Schedule 3
Emphasys Software Sympro Terms

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85 Scope of Work
As part of this implementation, Emphasys will provide the following modules and services to the City of Livermore, CA Tyler ERP project:

SymPro Debt Management System Software Installation

1. Debt Management (Cloud)

2. General Ledger Interface module to Tyler – Both Debt and Investment modules

3. Conversion of County’s Debt Data (25 issues)

4. Creation of custom GL Export file to Tyler
Other

1. Project Management

2. Total of Two (2) days of on-site implementation & trainings

3. Setup and configuration of cloud hosting environment for debt

4. City is currently running the SymPro investment solution on premise and this will be moved to the cloud also.

The implementation of the system can be considered complete and successful when the following goals have been met:

ü All data conversion has been added to and checked within the system. ü All modules and interfaces have been installed and are fully operational. ü All identified users are trained and fully functional with all elements of the software.

At the end of the process, the personnel of the City of Livermore, CA will be able to meet their investment tracking, debt management and reporting needs to the extent specified in the RFP.

Data Conversion
Emphasys will convert the City’s existing debt data (up to 25 Issues) from legacy platform(s) to SymPro Debt Manager.

Service Includes:

• Adding all current outstanding debt including cash flows by CUSIP; including one generation of historical refunded debt.
• Review of reporting requirements for structuring portfolio setup • Analysis of Debt Manager data to match original Total Principal and Total Interest; option to include analysis with Comprehensive Annual Financial Report from prior fiscal year to ensure continuity and accuracy • Storage of all available bond documents in PDF, Word, Excel formats

Training
Training for the Debt System will be split into 2 periods, listed below. Each training day is generally scheduled from 9am to 5pm. Agendas for each training period will be sent out at least seven (7) days prior to each on-site.

Training period 1: Debt Management Software Training – One and a half (1.5) days Training period 2: General Ledger Interface Implementation/Training – Half (.5) day DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
86 EMPHASYS SOFTWARE AGREEMENT
This Agreement is entered into on the date set forth below, by and between Emphasys Computer Solutions, Inc. having its principal place of business in Pembroke Pines, FL
(hereinafter Emphasys); and City of Livermore, CA having its principal place of business at 1052 South Livermore Ave, Livermore, CA 94550 (hereinafter Licensee).

1. LICENSED SOFTWARE

1.1. Emphasys grants to Licensee a nonexclusive,
nontransferable, non- assignable, non -perpetual,
license to use the software identified in
Attachment A (“Licensed Software”), provided to
Licensee as Software -as-a-Service (“SaaS”), and
Emphasys, as authorized agent, grants to Licensee
a nonexclusive, nontransferable, non -assignable,
non-perpetual, license to use the software
described in Attachment A (“Other Licensed
Software”). The license is solely for Licensee's own
use for its internal data processing operations and
solely on the one computer system currently used
by Licensee or delivered to Licensee in an
Emphasys provided hosted environment (SaaS),
purchased and delivered hereunder. Licensee
agrees to abide by all terms and conditions as
required by the manufacturers of the Other (Third
Party) Licensed Software.

2. PROPRIETARY INFORMATION & NON-DIS-CLOSURE

2.1. Licensed Software, including source code and
Support Services, and all documents related
thereto, constitutes proprietary information and
trade secrets to Emphasys or to the principals for
whom Emphasys is the authorized agent. Title and
full ownership, including any modifications or
revisions thereto, shall at all times remain with
Emphasys or its principal.

2.2. Licensee may not make copies of the Licensed
Software except for backup, archival, emergency
recovery purposes or to replace a worn copy. If this
License Agreement is terminated, all such copies
must be destroyed and the Licensed Software
returned to Emphasys.

2.3. Licensee agrees that it w ill not allow others to
reverse engineer, disassemble, de -compile or in
any way tamper with the Licensed Software.

2.4. Licensee shall take all reasonable steps to ensure that all Licensed Software, in whatever form, and
all documents relating thereto, are held in
confidence by Licensee, its employees and
consultants and are not disclosed or made
available to any third party not licensed by
Emphasys, without the prior written consent of
Emphasys. Licensee shall instruct in writing all
parties having access to the Software of their
obligations under this Article.

2.5. In the event of Licensee’s breach of this Article, as determined by Emphasys, Emphasys shall have the
right to enjoin Licensee from further breach and
obtain such relief as may be determined by a court
of competent jurisdiction.

3. PAYMENT TERMS

3.1. Licensee agrees to pay SaaS Fees annually, in
advance, commencing upon the date Emphasys
makes the SaaS environment available..

3.2. Licensee agrees to pay 100% of the amounts listed in this Agreement for Services upon delivery of such
Services by Emphasys.

3.3. All amounts are due and payable within thirty
calendar days of Emphasys’ invoice, and all
amounts shall be in US dollars unless oth erwise
noted. Emphasys accepts all major credit cards. A
3% convenience fee will be charged on processed
items.

3.4. Emphasys shall have the right to withhold services and be held harmless in the event scheduled
payments due hereunder remain outstanding for a
period longer than thirty days from the due date.

Emphasys shall also have the right to charge a
reinstatement or collection fee equal to 10% of any
amount unpaid and overdue for this period of time.

In addition, Licensee shall be responsible for paying
for any third party collection or legal costs incurred
by Emphasys as a result of additional collection
efforts. Finally, Emphasys reserves the right to
cancel Licensee’s license for Licensed Software,
after written notice of 30 days, for any material
breach by Licensee or if any charges called for
herein, which are not reasonably disputable and
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EXHIBIT A
87 are in excess of $10,000, remain unpaid for a
period of ninety (90) days beyond the due date.

Cancellation for any reason shall not affect the
sums due hereunder or any additional remedies
provided by law or equity.

3.5. In addition to any penalties that may be charged,
Emphasys reserves to right to assess and licensee
agrees to pay a service charge of one and one-half
percent (1.5%) per month or partial month on all
past due invoices.

3.8 In addition to the amounts listed for Services,
Licensee agrees to pay for reasonable expenses
incurred by Emphasys to fulfill its obligations to
Licensee, including travel expenses such as lodging,
food, airfare, ground transportation, mileage and
airport parking during the term of this Agreement.

3.9 Any sales- related taxes, whether specifically
identified in this Agreement or not, which are
imposed currently or in the future, by any authority
with the power of taxation in connection with this
Agreement, shall be paid by Licensee. If Licensee is
exempt from taxation, Licensee shall provide
Emphasys with a Certificate of Exemption upon
request.

4. WARRANTY

4.1. Emphasys warrants that it is the owner of the
Licensed Software and Documentation and that
Emphasys has the right to sublicense such Licensed
Software or Other Licensed Software, as
applicable. Emphasys further warrants that no
portion of the Licensed Software or
Documentation infringes on the intellectual
property rights of any third party. Emphasys will
indemnify and hold harmless Licensee, its affiliates
and each of their respective officers, directors,
affiliates, owners, employees and agents
(“Indemnitee”) from any loss, liability, damage, or
expense, including, but not limited to, costs of
defense resulting from any claims, demands, or
actions brought against Indemnitee based on a
claim or allegation that the Licensed Software or
Documentation infringes or m isappropriates a
patent, copyright, trade secret, information, or any
other rights of any third party. Emphasys shall
have the right to direct the defense strategy and to
select their legal representation. The affected
Indemnitee, however, shall give Emphasys prompt
written notice of any such claim and shall
cooperate in the defense of such claims, demands
or actions.

4.2. Emphasys warrants that the Software will be free
from defects in material and workmanship and
shall substantially comply with Emphasys’ the n
current documentation. The warranty period of
thirty (30) days commences immediately following
initial Software installation.

4.3. These warranties will only be valid when the
Software is used by Licensee in an appropriate and
reasonable manner consistent with normal usage
and management of such Software. The exclusive
remedy of Licensee for breach of these warranties
is that Emphasys shall be required to correct,
repair, adjust or modify the Software if such defect
in material or workmanship occurs and is reported
by Licensee in writing within the appropriate
warranty period. Emphasys shall not be
responsible or liable for damage to the Software
caused by Licensee, acts of God, the tampering
with or modification of the Software by anyone
other than Emphas ys' authorized personnel, or
damage to the Software occurring by virtue of
electrical malfunctions or external factors over
which Emphasys has no control.

4.4. These warranties do not extend to any Software to
which repairs or modifications have been
performed by Licensee or persons not authorized
by Emphasys, unless such repairs were performed
with the prior written consent of Emphasys.

4.5. Emphasys warrants that all Services provided
pursuant to this Agreement will be performed in a
workmanlike manner in accordanc e with
reasonable commercial standards. This warranty
shall extend for thirty days following completion of
the particular Service, and Emphasys shall correct
all Services not so performed if brought to
Emphasys' attention in writing within the warranty
period.

4.6. Emphasys provides no warranties for hardware
Equipment and related system software beyond
that provided by the manufacturer.

4.7. THE

WARRANTIES PROVIDED IN THIS SECTION ARE

IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED. THERE ARE NO WARRANTIES THAT
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EXHIBIT A
88 EXTEND BEYOND THE FACE HEREOF, INCLUDING,

BUT NOT LIMITED TO, WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.

5. LIMITATION OF LIABILITY

5.1. Emphasys shall not be liable to Licensee or any
other person for any claim or damages arising
directly or indirectly from the furnishing of
Equipment, Software, Services, or any
documentation relating to such Equipment,
Software or Services provided hereunder or from
any other cause, except for claims arising from the
negligence or willful misconduct of Emphasys or
Emphasys' employees, agents or subcontractors.

Liability of Emphasys for negligence shall in no
event exceed the total price of the item of
Equipment, Software Module, or particular Service
that is the subject of the claim. Except for acts of
willful misconduct, in no event shall Emphasys be
liable to Licensee or any third party for indirect,
incidental, special, conseque ntial, or exemplary
damages of any kind arising out of the existence,
furnishing, functioning or the use of the
Equipment, Software or Services provided
hereunder, even if Emphasys has been advised of
the possibility of such damages.

6. AGREEMENT

6.1. The Agreement between Licensee and Emphasys
consists of the following documents and all
attachments thereto, which are hereby
incorporated by reference. If there is any conflict
between the documents, the following order of
precedence shall govern:

6.1.1. The contents herein, as may be modified in
accordance with Article 9.5, including all
Attachments.

6.1.2. Emphasys' proposal, hereinafter referred to
as Attachment A, License and Service Fees.

7. SUPPORT

7.1. Emphasys shall provide Support included as part of the annual SaaS fees, commencing on the Effective
Date. This Agreement shall automatically renew
for additional terms of one (1) year each unless
either party provides the other with written notice
of termination at least one hundred twenty (120)
days prior to the expiration date of the initial term
or of any subsequent one-year term. SaaS Fees are
based on a 5 year term. If for any reason Licensee
cancels within the first five years, the balance of
the remaining 5 years of SaaS Fees will be due
immediately upon termination (the “Early
Termination Fee”).

7.2. Effect of Termination. Upon termination of this
Agreement the Licensee shall immediately cease
all use of the Licensed Software, and within thirty
(30) days of the termination date the Licensee shall
(1) uninstall the Licensed Software from all of the
Licensee’s computers, (2) provide written notice to
Emphasys attesting to the removal of the Licensed
Software, and (3) pay the Early Termination Fee
(the “Termination Procedures”). In the event that
the Licensee fails to complete the termination
procedures in a timely manner, the Licensee agrees
to pay for the continued use of the Licensed
Software, and Licensee shall pay Emphasys on the
first of each month a monthly fee equal to one -
twelfth (1/12) of the SaaS Fee multiplied by 115%,
until such a time that the Licensee has satisfactorily
completed the Termination Procedures.

7.3. Termination Audit. For a period of three (3) years after the termination of this Agreement Emphasys
shall have the right to inspect the Licensee’s
computers and premises to ensure that the
Licensee has fully and completely satisfied the
Termination Procedures. In the event that the
Licensed Software is discovered on any of the
Licensee’s computers o r devices, the Licensee
agrees that the presence of the Licensed Software
shall be de facto evidence of the Licensee’s
continued use of the Licensed Software and the
Licensee’s violation of the Termination Procedures.

In the event that the Licensed Softwar e is
discovered on any of the Licensee’s computers or
devices, the Licensee agrees to pay Emphasys a fee
for the continued de facto use of the Licensed
Software; such fee shall be equal to 125% of the
SaaS Fee for period beginning on the termination
date and ending on the date on which the audit
was completed.

7.4. The prices of this agreement are outlined in
Attachment A, License and Service Fees.

Thereafter, Emphasys shall be entitled to increase
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
89 its fees for SaaS upon sixty (60) days prior written notice to Licensee.

7.5. Emphasys agrees to provide Standard Support, as
defined in this Agreement, for the Licensed
Software licensed to Licensee. Emphasys agrees to
provide Standard Support to enable the Licensed
Software to perform substantially without
interruption a nd error, and in Substantial
Compliance with the then current Documentation
and the then current Mandated Changes.

7.6. Emphasys is to provide support to Licensee for
technical issues arising from the Licensed Software
malfunctioning relative to the functional ity
described in the Documentation. Any additional
services to support Licensee are outside the scope
of this Agreement.

7.7. “Software for Life”: Licensee shall be entitled to Upgrades without having to repurchase Emphasys
proprietary software licenses. During the term of
this Agreement, Licensee shall be entitled to any
substantially equivalent future Upgrades of that
originally licensed module at no additional license
fee, provided that all related SaaS fees have been
paid since the original licensing of th at module.

Licensee is responsible for purchasing any third
party required product (hardware or software) and
Services required to properly implement the
Upgrade.

7.8. Audits: During the term of this Agreement and for three (3) years after termination or expiration,
Licensee will maintain complete records regarding
software modules installed or purchased, or any
other measure upon which SaaS fees are based.

Upon reasonable notice to Licensee, Emphasys
may audit, at Emphasys’ expense, Licensee’s unit
counts, s oftware modules installed, and other
relevant measures and supporting records to
determine its compliance hereunder.

7.9. Standard Support means the following services
shall be provided by Emphasys to Licensee at no
additional cost to Licensee:

7.9.1. Technical troubleshooting and assistance with
Licensed Software in order to restore the
Licensed Software’s functionality to its
operational condition prior to any known
errors and to comply with related published
Documentation, the current published
software manuals and Mandated Changes.

7.9.2. Corrections of errors, interruptions,
malfunctions or defects in the Licensed
Software to enable the Licensed Software to
substantially conform to published
Documentation.

7.9.3. Assistance with errors caused by routine
Software Fixes or Enhancements that are
correctly installed, as directed in writing by
Emphasys.

8. RESPONSIBILITIES OF LICENSEE

8.1. Request for Service. At any time, Licensee may
report its request for service using Emphasys’
dedicated support 800-support number or e -mail.

If Licensee believes that the Support Event is a High
priority, Licensee shall make every reasonable
effort to determine if the event is hardware or
software-related prior to requesting support from
Emphasys.

8.2. Standard Required Information. When contacting
Emphasys for Standard Support, Licensee shall
provide the following information: Licensee name,
phone and contact person, the name of the
Licensed Software module (e.g., General Ledger,
etc.), the menu item that was selected and the
exact difficulty that was experienced. Licensee
understands and agrees that its full cooperation
and assistance are necessary for Emphasys to
properly respond to a request for service. Licensee
is responsible for notifying Emphasys of any
Licensed Software problems and providing written
documentation of Licensed Software problems
with specific examples.

8.3. Install Latest Third Party Software. Licensee
agrees to install in their live environment the latest
released version of Third Party Software that is
used by and compatible with the Licensed
Software within two (2) years of general release by
said third party. During such two (2) year period,
Emphasys shall use its Best Efforts to continue to
support the Licensed Software using Licensee's
version of the Third Party Software. In the event a
Third Party Software product or version thereof is
discontinued, phased-out or no longer supported
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
90 by its owner, Emphasys' obligation to support that
Software shall cease.

8.4. Reasonable Access. Licensee agrees to provide
those Emp hasys personnel involved with the
operation and support of the Licensed Software
reasonable access to perform activities necessary
to fulfill its obligations under this Agreement
Licensee will also provide its own Internet access
and connection. Such prov ision shall be operable
prior to initial software installation and shall
remain operable for the duration of Emphasys’
obligation to Licensee for software support
services.

8.5. Data for Support. Licensee will make available to Emphasys, on a reasonable basis, data necessary
for the successful support of the Licensed
Software. All such data shall be considered to be
Licensee’s Proprietary Information, and Emphasys
shall retain same in strict confidence and shall not
use or disclose such Proprietary Information
except to the extent necessary to perform services
hereunder.

8.6. Modifications by Licensee . In no event shall
Emphasys be liable or responsible for correcting
any errors or damage resulting from changes or
modifications to the Licensed Software made by
Licensee.

8.7. Designated Licensee Contact. It is the intent that only Licensee designated contacts or, in their
absence, their assignees initiate support calls to
Emphasys.

9. GENERAL

9.1. Site Location: The Equipment and Software shall be located at the following address: Microsoft Azure
Hosting Site.

9.2. Export: The Equipment and Licensed Software
furnished by Emphasys herein and any direct
products thereof are presently considered
licensable commodities and are regulated by the
U.S. Department of Commerce. In order to either
export said commodities from the United States or
to re-export same from any country, a valid license
from the U.S. Department of Commerce is
required. Diversion contrary to United States Law
is prohibited.

9.3. Assignment: The rights under this Agreement shall
not be assigned by Licensee without the written
consent of Emphasys.

9.4. Complete Agreement: Thi s Agreement, including
all Attachments, constitutes the entire agreement
between the parties and supersedes all prior or
contemporaneous understandings or agreements,
whether written or oral, regarding the subject
matter hereof.

9.5. Modification: This Agreemen t may not be
modified, except by an instrument in writing signed
by a duly authorized representative of each party.

9.6. Severability: If any provision of this Agreement
shall be held to be invalid, illegal or unenforceable,
the validity, legality and enforceab ility of the
remaining provisions shall not in any way be
affected or impaired.

9.7. Waivers: Any waivers by either party of a breach of any provision to this Agreement shall not operate
as, or be construed as, a waiver of any other
provision of this Agreement. The failure of a party
to insist upon strict adherence to any term of this
Agreement on one or more occasions shall not be
considered a waiver or deprive that party of the
right thereafter to insist upon strict adherence to
that term or any other term of this Agreement.

9.8. Arbitration: All disputes, with the exception of the injunctive and other relief referred to in Article 2.5, above, arising out of or relating to this Agreement
or a material breach thereof, will be submitted to
binding arbitration in accordance with the
Commercial Arbitration Rules of the American
Arbitration Association, as supplemented by the
Computer Guide, if then in existence. Judgment
upon the award rendered by the arbitrator may be
entered in any Court having jurisdiction thereof.

The parties shall jointly request the American
Arbitration Association to submit a panel of three
arbitrators, each of which is listed on the Computer
Arbitration Panel and at least one of which shall be
an attorney in good standing.

9.9. Force Majeure: In th e event of any cause beyond
the control of either party, such party shall not be
liable for any delay in the performance of, or failure
to perform, this Agreement. Without limiting the
generality of the foregoing, such causes include
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
91 acts of God or the pu blic enemy, fires, floods,
storms, earthquakes, riots, strikes, lockouts,
quarantines, wars or war operations or other
causes which could not, with reasonable diligence,
be controlled or prevented by the party affected.

9.10. Notices: All notices, requests, dema nds or other communications required or permitted to be given
hereunder shall be in writing and shall be deemed
to have been duly given when mailed by certified
mail or when delivered in person to the parties
who have executed this Agreement.

9.11. Jurisdiction: The parties agree that this
Agreement will be entered into in the State of
Michigan, that both parties are subject to the
jurisdiction of the state and federal courts in
Michigan, and that such courts shall have exclusive
jurisdiction over any case or controversy arising
out of, or in any way relating to, this Agreement or
to the relationship created hereunder. The parties
further agree that the laws of the State of Michigan
and of the United States shall govern the
construction and interpretation of this Agreement
and shall apply in any such case or controversy.

9.12. Headings: The paragraph headings used herein
are for convenience of reference only and shall in
no way be deemed to define, limit or add to any of
the provisions hereof.
[SIGNATURES ON FOLLOWING PAGE]
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
92 Exhibit D
Schedule 3
IN WITNESS WHEREOF the parties hereunto have caused this Agreement to be executed by their duly authorized representatives, the later of such dates shall be the “Effective Date”.

Lic
ensee Emphasys Computer Solutions, Inc.

By:

Name: George Rodriguez__________________________
Title: General Manager____________________________
Date:

By: _______________________________
Name:__ _______________________
Title: _____________________________
Date: ______________________________
_____________________________________________
DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178 11/8/2022 | 6:39 AM PST

EXHIBIT A
93 Exhibit D
Schedule 3
Attachment A
to

EMPHASYS SOFTWARE AGREEMENT
By and Between
Emphasys Software. and City of Livermore, CA, Licensee
Effective Date ________________

1. SaaS Licensed Software:

Debt Module (Cloud)
General Ledger Module
Creation of Journal Entries & Interface to GL
Investment Module (Cloud)
(City is currently running the SymPro investment system on premise) General Ledger Module
Creation of Journal Entries & Interface to GL

2. Authorized Users: 4 user access

3. SaaS and Service Fees: See Tyler SaaS Agreement.

6. Payment Schedule:

SaaS fees will be invoiced in accordance with the terms of this agreement.

Professional service fees and training will be invoiced as services are performed.

DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
94 Exhibit D
Schedule 3
Attachment B
to

EMPHASYS SOFTWARE AGREEMENT
By and Between
Emphasys Software and City of Livermore, CA, Licensee
Effective Date ________________
Annual Support and Maintenance Plan
The following SymPro Support and Maintenance Plan applies as of the Effective Date. Emphasys reserves the right to change this Plan at any time, with 60 days written notice. All changes will be posted at its website: www.sympro.com and will become effective as of the next Renewal Term.

However, any Support and Maintenance Plan will include at least the following essential elements:
· Priority service from technical support and client service representatives · Free SymPro version corrections and enhancements released in the license and service term · Access to the SymPro Internet Site for Support (www.sympro.com) · Unlimited telephone technical support in the following areas:

Loading and configuring of SymPro Software
Operational Questions, including standard SymPro reports Data entry support for all investment types supported within SymPro, including:

Investments
· Certificates of Deposits · Rolling Repurchase Agreements · Nego
tiable Certificates of Deposits · GNMA, Pass Through
· Checking Accounts · Bankers Acceptances
· Comme
rcial Paper · Corporate Bonds
· Comm
ercial Paper Discount · Medium Term Notes
· United States Treasury Issues, Coupon & Discount
· Federal Agency Issues, Coupon & Discount
Debt
· Serial Bonds
· Term Bonds
· Discount Bonds
· Variable Rate Coupon
· Commercial Paper
· Commercial Paper Discount
· Medium Term Notes
Tele-consultation is provided during normal business hours (6:30AM TO 5:00PM – Pacific Time), Monday through Friday for questions dealing with the operations of the Licensed Software on Designated Equipment. Support issues may be reported via voicemail (510-655-0900 Selection 2), fax (510-655-4064), or email ([email protected]), 24 hours a day. Answers to “Frequently Asked Questions” are available at www.sympro.com, 24 hours a day. The resolution of some issues may require that Licensee provide Emphasys with a copy of Licensee’s data. Licensee agrees to provide Emphasys with a copy of their data for the purpose of resolving Licensee’s issue and Emphasys agrees to maintain full confidentiality of any required data and will use it only for the resolution of the Licensee’s issue.

DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
95 Exhibit D
Schedule 3
Not Included: Consulting on issues concerning investment accounting matters, specific financial or investment matters, research on investments not supported within the Licensed Software, or data entry for investments not supported in the Licensed Software system are not included..

DocuSign Envelope ID: 912D332A-5C69-475D-BAAD-2A82588E3178

EXHIBIT A
96 Exhibit E
Exhibit E
Statement of Work

REMAINDER OF PAGE INTENTIONALLY LEFT BLANK
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Exhibit F
Exhibit F
Insurance Requirements

REMAINDER OF PAGE INTENTIONALLY LEFT BLANK
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Revised 9/9/22 B18 – 1M Cyber (revised Tyler)

Page 1 ends

Livermore City CouncilNovember 14, 2022

Livermore City Council
November 14, 2022