LODI CITY COUNCIL
SHIRTSLEEVE SESSION
CARNEGIE FORUM, 305 WEST PINE STREET
TUESDAY, MAY 24, 2022
A.
Call to Order / Roll Call
An Informal Informational Meeting ("Shirtsleeve" Session) of the Lodi City Council was held Tuesday, May 24, 2022, commencing at 7:02 a.m.
Present: Council Member Khan, Council Member Kuehne, Mayor Pro Tempore Hothi, and Mayor Chandler
Absent: Council Member Nakanishi
Also Present: City Manager Schwabauer, City Attorney Magdich, and City Clerk Nashed B.
Topics
B-1
2022 Customer Satisfaction Survey Presentation (EU)
Business Development Manager Astrida Trupovnieks provided a brief introduction. GreatBlue Research Consultant Michael Vigeant provided a PowerPoint presentation regarding the 2022 customer satisfaction survey. Specific topics of discussion included information about GreatBlue, project overview, areas of investigation, research methodology snapshot - residential and commercial; respondent snapshot - residential and commercial; key study findings - improve efficiency of customer service, improve functionality and content of electric bills, improve website design and content, Lodi's service and staff drive ratings, strengths and weakness of Lodi Electric, comparing Lodi to the ideal utility, satisfied with office personnel, decreased rate of first contact resolution, residents report contacting Lodi multiple times, increased satisfaction with field personnel, customers expect low rates and reliability, expectations increasingly being met, public ownership important to customers, positive relationship with Lodi, prefer looking for information on the internet, frequency of communication "about right," seek improvements to electric bills, few aware of low-income household programs, rates viewed as higher than surrounding utilities, decreased ratings for website ease and information, few have applied for solar through Lodi, many unaware of energy efficiency offerings, unsure of satisfaction with energy efficiency rebates, rebates would motivate electric vehicle purchases, unsure of satisfaction with electric vehicle rebates, satisfied with outage restoration time, and some satisfied with Lodi's vegetation management; and considerations for improvement.
Councilmember Khan left the meeting at 7:35 a.m.
Councilmember Khan returned to the meeting at 7:38 a.m.
Council discussion ensued with Rates and Resources Manager Melissa Price, Deputy City Manager Andrew Keys, and City Manager Steve Schwabauer regarding feedback from survey, accessibility of previous bills and usage, solar and net metering.
C.
Comments by Public on Non-Agenda Items
THE TIME ALLOWED PER NON-AGENDA ITEM FOR COMMENTS MADE BY THE PUBLIC IS LIMITED TO FIVE MINUTES.
None.
D.
Adjournment
No action was taken by the City Council. The meeting was adjourned at 8:03 a.m.
ATTEST:
Olivia Nashed
City Clerk