Exhibit A
SCOPE OF SERVICES
Dial-A-Ride Program
SECTION 1: GENERAL REQUIREMENTS
CONTRACTOR must be in complete compliance with Lomita Municipal Code.
CONTRACTOR will provide automobile for hire service to the Citizens registered with the Lomita Dial-A-Ride ("DAR") Program, twenty-four (24) hours per day, seven (7) days per week within the identified service area including specific satellite points.
The CITY OF LOMITA ("CITY") will determine the eligibility of all patrons for this service. The CITY will issue all swipe cards and sell all ride credits for residents of the CITY. THE CONTRACTOR will only provide this service to patrons who present a valid swipe card and photo identification for all rides. The CONTRACTOR will be required to provide every client with a receipt at the end of each automobile for hire ride.
CONTRACTOR must respond to the CITY within two business days on all complaints received. Response can either be done by phone or by email. Any complaint not responded to will be deemed a valid complaint.
SECTION II: WORK PERFORMED BY CONTRACTOR
Response Time
Each automobile for hire operator must respond within twenty-five (25) minutes of the agreed upon (between patron and CONTRACTOR's dispatch) pick up lime. In the event that a cab arrives later that the allotted 25-minute response lime, neither the CITY nor the patron will be required to make any payment for that trip.
Data Collection and Reporting
CONTRACTOR will collect data and maintain records for all swipe card transactions, ridership, service mileage, service hours, trip ID number, and safety and security as required. Reports are due on the 10th of each month for service provided in the previous month. Revised/corrected reports must be re-submitted within five (5) business days of the original report due date.
Trip ID number is defined as a unique number generated by Dispatch to identify that particular trip.
All supporting documentation (swipe card transactions listed by day, year-to-date swipe card transaction report, monthly summary report, and year-to-date summary report), monthly invoices, ridership information, and safety and security information must be submitted both by mail and electronically in a Microsoft Excel file to the designated City staff person.
Driver Training
CONTRACTOR will provide training in the following areas to all drivers who perform service in the DAR Program.
1. Sensitivity to the Elderly and Physically Challenged, including proper handling of wheelchairs;
2. Behavior Management as provided during sensitivity training to address Forgetful, Disoriented, or other Difficult Patrons; and
3. Defensive Driving and General Safety Procedures.
CONTRACTOR will submit copies of all training materials and documentation signed by the driver upon completion of the training to the CITY within thirty (30) days of the execution of this AGREEMENT.
Audit
A. CONTRACTOR will keep complete and accurate records, which are auditable and sufficient to show the accuracy and validity of the swipe card transactions for which they are seeking reimbursement. The CITY shall have the right to inspect and audit such records during normal business hours upon reasonable notice for the purpose of determining the accuracy of such records,
B. CONTRACTOR will retain documentation supporting reimbursement of the swipe card transactions for a period of three years following final payment under this AGREEMENT. Supporting documentation will include waybills, dispatch logs, and onscreen GPS data of Lomita trips taken.
C. If, upon examination by the CITY of the records of CONTRACTOR, for any year, an error in more than 5% of the tickets per month, then the reasonable cost of such examination shall be paid by CONTRACTOR to the CITY and the erroneous tickets will not be reimbursed.
SECTION Ill: SERVICE SANCTIONS
Part 1: Service Complaint Penalties
A. If CITY receives five (5) or more service complaints about the CONTRACTOR during any calendar month, the CITY has the
discretion to deduct one thousand dollars ($1,000.00) from the following month's invoice.
B. CITY will notify CONTRACTOR, in writing, at their designated address that said penalty is imminent and ask CONTRACTOR to reduce their invoice by penalty amount.
Part 2: Missed Pick-Up/ Failure to Pick-Up Penalties
A. A missed pick-up is defined as failure to pick up a patron when the patron has requested service through dispatch and the
CONTRACTOR has agreed to provide service at a mutually agreed upon time and place.
B. CITY will allow the CONTRACTOR to miss no more than a total of two (2) pick-ups in any calendar month.
C. CONTRACTOR will be assessed a penalty of two hundred fifty dollars ($250.00) per any missed pick-up in excess of two (2) in any calendar month. CITY will deduct the penalty amount from the following month's invoice.
D. CITY will notify CONTRACTOR, in writing, at their designated address that said penalty is imminent and ask CONTRACTOR to reduce their invoice by the penalty amount.
Part 3: Swipe Card Transactions/Ride Requirements
The following conditions must be met or the CITY will not reimburse the CONTRACTOR for the swipe card transactions/rides:
A. All transactions must be swiped and not keyed, unless the card is not functional in which case the driver shall attempt to key in the transaction. All transactions must be completed through the swipe card system accurately with the following information, including: trip date, pick-up/drop off time, trip ID #, Cab #, driver ID#, pick-up/drop off address, pick-up/drop off GPS coordinates, pick-up/drop off odometer reading, total miles driven, and total amount of fare.
B. All patrons must be scheduled through the dispatch system. A unique trip ID number must be assigned at the time each call is received.
C. All transactions received for reimbursement by the CONTRACTOR will be cross-checked against the client's profile in the MJM database by the CITY. If a transaction that is received for reimbursement is not identified in the database, there will be no reimbursement by the CITY.
Any appeals for penalties must be submitted within five (5) business days upon receipt of penalty by CONTRACTOR in writing to the CITY at:
City of Lomita
Dial-A-Ride Program
24300 Narbonne Avenue
Lomita, CA 90717
Part 4: Reporting Requirements
The following conditions must be met or the CITY will not reimburse the CONTRACTOR for the swipe card rides:
A. The CONTRACTOR must provide a dispatch log of all Lomita Account Trips to the CITY with their monthly billing. The CITY will use this log to cross check the swipe card transactions prior to reimbursing the CONTRACTOR.
Reporting provided by the CONTRACTOR must contain a unique trip ID number for each trip.
Exhibit B
Exhibit C
Map of Service Area and Definition of Satellite Points
List of Satellite Points:
1. Harbor General Hospital-1000 W. Carson, Torrance
2. Little Company of Mary Hospital-4101 Torrance Blvd, Torrance
3. San Pedro & Peninsula Hospital-1300 W. 7th St, San Pedro
4. Farmers Market-Wilson Park on Crenshaw Blvd, Torrance
5. Kaiser Foundation-23621 S. Main St, Carson
6. Beach Cities Health District (Formerly South Bay Hospital)-514 N. Prospect Ave, Redondo Beach
7. Torrance Memorial Health System-824 E. Carson Street, Carson, CA 90745
8. Providence Medical Associates-21311 Madrona Ave, Torrance, CA 90503
9. Torrance Medical Plaza-19000 Hawthorne Blvd, Torrance, CA 90503
10. The Medical Centre-4201 Torrance Blvd, Torrance, CA 90503
11. Optum Medical-502 Torrance Blvd, Torrance, CA 90277
12. HealthCare Partners-601 Torrance Blvd, Redondo Beach, CA 90277 D Service Area
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Exhibit C
Map of Service Area and Definition of Satellite Points
13. Kenneth E. Watts Medical Building-20911 Earl Street, Torrance, CA 90503
14. Kaiser Permanente Carson Medical Offices-18600 Figueroa Street, Gardena, CA 90248
15. Kaiser Permanente Gardena Medical Offices-15446 S. Western Avenue, Gardena, CA 90248
16. Social Security Administration-20000 Mariner Avenue, Torrance, CA 90503