Long Beach Mobility, Port and Infrastructure
Committee
Presented by
Kenneth McDonald
President and CEO
May 12, 2023
Overview
2 • Organizational Focus
• LBT Overview
• Budget
• Programs
• Customer Survey
• What’s Next for LBT
Organizational Focus
Organizational Focus
4 LBT Overview - Facilities
5 LBT1
1963 E. Anaheim Street
LBT2
6860 Cherry Avenue
Transit & Visitor
Information Center (TVIC)
130 E. First Street
LBT Corporate Office
(LBTCO
)
4801 Airport Plaza Drive
LBT Overview - Transit System
6 • 107-square-mile service area
• Long Beach and 13 cities (Signal Hill,
Bellflower, Carson, among other cities)
• 250 Buses operating 38 fixed
routes
• 15 million annual boarding
customers (pre-pandemic 23million)
• Connects with regional operators
including LA Metro, Torrance
Transit, LA DOT, OCTA, as well as
Amtrak and Flixbus
LBT Overview - Water T axi and Paratransit
7 LBT Overview: UCLA Westwood Commuter Express
8 Budget Overview
10 FY 2023 Budget Foundations
11 No Fare Increase
Incremental Service Expansion
Implement GoPass Program
Utilize Federal COVID-19 Relief Funds
FY 2023 Operating Revenue
12 $119.1M
FY 2023 Operating Expenses
13 $119.1M
Core Business Categories
14 Customer Survey
Customer Survey Highlights
16 39%
11%15%
35%
How Long Have You Ridden LBT?
5 Years or more 3 - 4 Years
1 - 2 Years 1 Year or less
70%
30%
Is LBT Your Primary Means of
Transportation?
Yes No
17 Customers are workers and students mostly under 45
40%
29%
7%
8%
9%
7%
When You Ride, What is the Primary Purpose of
Your Trip?
Work School Healthcare
Shopping Errands Social
8%
10%
34%25%
23%
Age of Customers (% of total)
62 and older 45-61 25-44 18-24 Declined
Customer Survey Highlights – Long Beach Service Area
18 Cleanliness of
Bus
89%
84%
87.6%
81.3%
0.0%
0.0%
FY20 May 2022
Bus Stop
Condition
Customer Survey – Satisfaction Ratings
Good and Excellent Ratings
Preferred Improvements
19 71%
10%
15%
4%
What Changes or Improvements Would you
Like to See From LBT?
Increased Service Fareless Nothing/Other No response
LBT Programs
Transit Customer Amenities Program
21 • Nearly ~2,000 bus stop locations
Updated Shelter Real-time Information
(e-paper)
Benches
Zero-Emission Bus Fleet Program
22 Total Existing Fleet Includes:
• 24 Battery-electric buses
• 125 Compressed natural gas (CNG)
• 88 Gasoline-electric hybrids (hybrids)
Ongoing Procurement:
• Purchased 20 battery-electric buses - 2023
• Purchased 5 Over-the-road coaches, - 2024
Future Bus Fleet
• 100 percent zero-emission bus fleet - 2030
Charging Pedestal
22 Facilities Modernization Program
23 LBT1
• Reconfiguration to meet battery-electric bus
(BEB) needs
• Solar-powered charging canopy system and
battery storage facilities
• Upgrade maintenance bus bays
LBT2
• Relocation of the agency’s data center from
LBT1 to LBT2
• Reconfiguration for future Zero-emission
upgrade
What’s Next ?
Mid-T erm/Long-T erm Goals
25 • Enhance customer experience
• Recruit and retain Operators and staff
• Transition to a zero-emission bus fleet
• Install Solar Charging Infrastructure
• Seek long-term sustainable operating funding
Thank you!