Christina Boatwright, MSW- Acting Collective Impact Bureau Manager & Resource Connections Division Officer
Anthony Montalvo, MPA- CCR Program Manager
Community Crisis Response Pilot Program
• Specialized, non-law enforcement teams
responding to eligible non-violent 911 calls
for service with a focus on behavioral
health and quality of life issues.
• Civilian teams focused on connections to
service rather than enforcement
• Most teams include mental health
professional, medical professional, and
service/peer navigator
• National examples include CAHOOTS
(Eugene, OR), Denver STAR, and Portland
Street Response
What is an Alternative/Community Crisis Response Team?
• Following the murder of George Floyd, the Long
Beach City Council engaged in an earnest
conversation about racism as a public health crisis,
the need to restore public trust in City government,
and how to reconcile a gap in the experiences of
impacted and vulnerable people with current City
policies, especially the Black community.
• The protests and public outcry in Long Beach led the
City Council to unanimously adopt a Framework for
Reconciliation.
• Alternative Models for Addressing Nonviolent Calls
for Service is included as one the Framework's
potential actions.
• Locally this team will be known as the Community
Crisis Response Team (CCR)
Long Beach and Alternative Response Team Development
Framework for Reconciliation
Impacts of Diverting Low Priority Calls for Service
1. Specialized Expertise in Response
2. Improved Connection to Services and Intervention
3. Diversifying and Increasing Public Safety Resources
4. Reduction of Unintentional Escalation or Stigma
5. Reduction in Unnecessary Criminal Justice System
Involvement
“To strengthen outcomes for the community and law enforcement alike…Community Responders (CRs) could be dispatched for…calls for service that do not always require police presence, like behavioral health and low-level community conflicts”
CCR's Development 2020-Today
RERI
Framework's
Identification
for an CCR
Team
Advisory
Group
Formation
and
Relationship
Building
Participation
in National
Technical
Assistance
Workgroup
Community
Workshop and
Listening
Sessions
Pilot Program
Development
CCR Workgroup Summary
Scope for Community Crisis Response Workgroup: Recommend model(s) for a non-police, civilian crisis response team to respond to non-violent, non-medical or life-threatening, calls for service related to mental health crises CCR Workgroup Members:
• City Manager's Office, Office of Equity
• City Prosecutor's Office
• Disaster Preparedness & Emergency Communications
• Fire
• Health & Human Services
• Library Services
• Police
• Harvard Kennedy School Government Performance Lab
• Los Angeles County Commission on Human Relations
CCR Team and Pilot Area
Pilot Area and Hours
• West division including the
Anaheim Corridor
• Hours are
tentatively weekdays, 10-5pm.
• Response Teams will
respond in a City vehicle (no
lights and sirens), outfitted
with CAD systems, cell phones
and laptops that can connect
them to PD Dispatch.
• The responding team will
also be in uniforms that
are different from PD and FD.
These calls will be eligible for diversion to the Community Crisis Response Team:
• Mental Health Crisis (non-violent)
• Suicidal Caller
• Public Intoxication
• Unwelcome Person
• Welfare Check
• Disturbance
So long as they do not meet these exclusionary criteria:
• Person is exhibiting violent behavior
• Person is in possession of a weapon
• Person is experiencing a medical emergency
• Person is threatening or at imminent risk of hurting self or others • Person has committed a crime
Types of Police Calls Eligible for Diversion to CCR
Long Beach Emergency Response System
9 Call is received
by 911 dispatch
Fire/MedicalPolice
Current Emergency Response System Emergency Response System w/CCR CCR will serve as an additional emergency
response option for certain situations
Call is received
by 911 dispatch
Community
Crisis Response
(CCR)
Police Fire/Medical
CCR Program
Manager (CPS V)
CCR Team
Supervisor (PHP
III) Licensed
Crisis Intervention
Specialist (PHP III)
Licensed or in
process
Health Responder
(PHN II)
Peer Navigator
(HE II)
Field Responders
CCR Team Daily Operation Structure
CCR Professional Development
General Team Trainings Mental Health Trainings
• Cultural Competency and Diversity Training
• How to work with youth/adolescents, older adults,
LGBTQIA community, and those experiencing
homelessness
• Mandated Reporter training
• Peer Supports 101
• Racial Equity 101
• Resource Navigation
• Team Building
• Crisis De-escalation Training
• Domestic Violence and Victim Advocacy
• Human TraffickingAwareness and Prevention
• AMSR
• Assessing and Managing Suicide Risk
• Self-care and Wellness
• Substance use/addiction related to Mental Health
• Suicidality Assessment and Evaluation
• Trauma Informed Care
Health Trainings Scene Trainings
• CPR and First Aid
• Narcan use training
• PPE/Covid Protections and Sharps Training
• HIPAA/ Ethics
• Strength Based Case Management
• Substance use / under influence training
• Defensive/Safe Driving
• IT Tech On-boarding
• Radio and Dispatch Training
• Ride along (EMT, Police, Dispatcher, Firefighter)
• Scene Safety and Situational Awareness
• Threat Assessment Training
METRIC DESCRIPTION
1. Number of People Served Provide the number of people served. Aggregate level summary of unique individuals served by race, ethnicity, age, zip code, primary language spoken, homelessness status, mental health status, chronic health conditions, Medicaid eligibility. This data should be unduplicated counts where possible.
2. Response Time Provide the length of time it took for the team to respond to a call for service.
3. Call Closure Data of how the call ended. Example: resolved on scene, resident refused services, resident was gone on arrival, called for police or ambulance back-up, transportation provided.
4. Demographic Information of
Persons Served
Provide the demographic information of the population served, including race, age, gender identity
5. Collaboration with First
Responders
Information of calls referred to CCR from police or emergency medical services, or vice versa.
6. Type of Resource/ Referral
/Education
Provide the types of resources, referrals, or education provided to the person receiving services.
7. Staff Retention Rate Number of staff hired, trained and retained on a monthly basis.
Data to be Captured by CCR
Countdown Until Launch
New Hires to
Complete
Background
Checks and
Onboarding
Finalize
Guidelines for
Responding
Team
Purchase
Program
Supplies and
Retrofit City
Vehicle
Complete All
Trainings
Launch
Summer 2023
For more information please contact:
Anthony Montalvo, MPA
Community Crisis Response, Program Manager
[email protected]