27 Unless otherwise approved by at least a majority of Councilmembers or prohibited by law or due to circumstances beyond the City’s control, for example, a declared state of emergency, all Councilmembers are required to comply with these Norms and Procedures.
Nothing in these Norms and Procedures shall invalidate a properly noticed and acted upon action of the City Council in accordance with State Law. Violations of these Norms and Procedures may be subject to review under the City Council Accountability Policy.
This document shall remain in effect until modified by the City Council.
AMENDED AND APPROVED: February 10, 2026.
28 APPENDIX A
ROSENBERG’S RULES OF ORDER
City Council Staff Report
Meeting Date: March 10, 2026
Prepared By: Katie Krauss
Approved By: Gabe Engeland
Subject: Independent Intake Official (IIO) Yearly Report for 2025
COUNCIL PRIORITY AREA
Public Safety
General Government
RECOMMENDATION
Accept the Independent Intake Official (IIO) Yearly Report 2025
ENVIRONMENTAL IMPACT
Not applicable.
FISCAL IMPACT
None
PREVIOUS COUNCIL CONSIDERATION
3/8/22, 2021 Yearly Report prepared for Council on Consent Calendar 1/24/23, 2022 Yearly Report prepared for Council as Informational Item 3/12/24, 2023 Yearly Report prepared for Council as Informational Item 3/11/25, 2024 Yearly Report prepared for Council on Consent Calendar
BACKGROUND
In November 2020, in response to recommendations from the Citizens’ Police Task Force, the City Council directed the Police Department to initiate changes to the police complaint intake process including submitting complaints to an Independent Intake Official (IIO). The IIO prepares an annual report on complaints for Council review.
ANALYSIS
DISCUSSION
ATTACHMENTS
1. Attachment 1 - IIO Report 2025
2. Attachment 2 - Table of Informal Complaints 2025
1 | Page
REPORT TO CITY COUNCIL
BACKGROUND
In November 2020, in response to recommendations from the Citizens’ Police Task Force, the City Council directed the Police Department to initiate changes to the police complaint intake process providing for the submission of complaints to an Independent Intake Official (IIO).
For the past five years, Stephanie Atigh has been serving as the Independent Intake Official.
INDEPENDENT INTAKE OFFICIAL: ROLE AND RESPONSIBILITIES
The Independent Intake Official provides the following services:
Contracts with the city of Los Altos
Accepts complaints from the public
Shares complaints with the Police Department so that the administration can process the complaint
Accepts and logs complaints that were initially sent to the Police Department Monitors the progress of complaints to ensure timely processing Holds names of complainants confidential from the Police Department if requested
Generates an annual report to the city summarizing all police complaints received. The IIO Annual Report will not include personal identifying information about complainants or Department members.
What the Independent Intake Official does not do is shown in the following list:
The IIO does not work for the Los Altos Police Department.
The IIO does not conduct investigations.
The IIO has no authority to change the results of an investigation.
The IIO will not release a complainant’s name to the Police Department if the complainant wishes to remain anonymous.
2 | Page
INDEPENDENT INTAKE OFFICIAL’S ANNUAL REPORT FOR 2025
Personnel complaints are classified in 5 categories: Incomplete, Decline to investigate, Exceptional clearance, Formal, and Informal. This report summarizes complaints received in 2025.
A complaint can be classified as incomplete if the complaining party either refuses to cooperate or becomes unavailable after diligent follow-up investigation. At the discretion of the assigned supervisor or the Internal Affairs Unit, such matters may be further investigated depending on the seriousness of the complaint and the availability of sufficient information.
A complaint may be classified as decline to investigate when (1) the alleged incident could not have occurred based on the details the complainant provides that could best be described as hallucinatory in nature; (2) a reasonably objective person would assume the complainant’s description of the circumstances is based upon information that is clearly made up or imaginary; (3) the complainant’s description of the incident is based on what a reasonably objective person would describe as an implausible conspiracy theory; or (4) the complainant previously made the same complaint against a Department member and that complaint has previously been investigated and a disposition reached.
An exceptional clearance complaint is one in which the initial investigation of the complaint reveals that the misconduct alleged in the complaint did not occur, based on immediately available evidence and/or recorded media. Complaint investigators will complete formal written documentation of the incident using the Internal Affairs Investigation Report Format to explain why the case cleared exceptionally.
FORMAL COMPLAINTS
A formal complaint is a matter in which the complaining party requests further investigation or in which a Department supervisor determines that further action is warranted. Such complaints may be investigated by a Department supervisor of rank greater than the reported employee or referred to the Operations Commander, depending on the seriousness and complexity of the investigation. If an investigation of a formal complaint discloses misconduct or improper job performance that was not alleged in the original complaint, the investigator will respond appropriately to those additional concerns.
The disposition of a formal complaint is classified in one of the following:
3 | Page
Unfounded: When the investigation discloses that the alleged acts did not occur or did not involve Department members. Complaints that are determined to be frivolous will fall within the classification of unfounded (Penal Code § 832.8).
Exonerated: When the investigation discloses that the alleged act occurred but that the act was justified, lawful, and/or proper.
Not sustained: When the investigation discloses that there is insufficient evidence to sustain the complaint or fully exonerate the officer.
Sustained: A final determination by an investigating agency, commission, board, hearing officer, or arbitrator, as applicable, following an investigation and opportunity for an administrative appeal pursuant to Government Code § 3304 and Government Code § 3304.5, that the actions of a Department member were found to violate law or department policy (Penal Code § 832.8).
No Finding: When the complainant fails to provide information promised or necessary to complete the investigation, the complainant is no longer available to clarify details needed to make a finding in the case, or the complainant has advised that he or she is no longer willing to cooperate in the investigation.
Complaint Withdrawn: When the complainant affirmatively indicates the desire to withdraw his/her complaint.
No formal complaints were received in 2025. In 2024 three (3) formal complaints were received; in 2023 there were five (5) formal complaints; in 2022 four (4) formal complaints were received; and in 2021 there were two (2) formal complaints.
INFORMAL COMPLAINTS
An informal complaint is a matter in which the complaining party is satisfied that appropriate action has been taken by a Department supervisor of rank greater than the reported employee. Informal complaints need not be documented on a personnel complaint form, and the responsible supervisor shall have the discretion to handle the complaint in any matter consistent with this policy.
An informal complaint is considered “resolved” when the complainant expresses satisfaction to the Department’s representative about the Department’s response to the complaint, and the complainant does not ask for further action by the Department. An informal complaint is considered “closed” when the concerns articulated in the complaint have been addressed by Department personnel, but the complainant is unable to be reached to discuss their level of satisfaction.
4 | Page
In 2025 the Department received ten (10) informal complaints, and the summary of those complaints is shown in the Table attached to this report. The Department received one (1) informal complaint in 2024; six (6) informal complaints in 2023; fourteen (14) informal complaints in 2022, and fourteen (14) in 2021.
COMPLAINTS WHERE IDENTITY OF COMPLAINANT IS KEPT
CONFIDENTIAL BY INDEPENDENT INTAKE OFFICIAL
A complainant can request that his/her identity be maintained only by the Independent Intake Official and not shared with members of the Department. In 2025, the IIO received one (1) such complaint. In 2022, 2023, and 2024 the IIO received no requests for confidentiality, whereas the IIO received two (2) in 2021.
COMPLAINTS NOT RELATED TO LOS ALTOS POLICE DEPARTMENT
In 2025, the IIO received one (1) complaint regarding the conduct of a city employee not employed in the Police Department. That complaint was resolved. The IIO also received a complaint that was seeking legal advice and legal referral. The complainant received an explanation why the IIO could not be of assistance.
TABLE OF INFORMAL COMPLAINTS 2025
Report
Date
Complaint
Number
Complt
Type
Complaint/
Dept.
Initiated
Race
Bias
Use of
Force
General
Description
Reporting
Method
Disposition
12/19/25 25-001 Informal Community NO NO Criticism of
how
Investigation
Handled
Police
Feedback
email
Resolved
2/8/25 25-002 Informal Community NO NO Failure to
send out
officer re
cloned child
Police
Feedback
email
Unfounded
2/1/25 25-003 Informal Community NO NO Unresponsive
to call for
assistance
Police
Feedback
email
Unfounded
3/19/25 25-004 Informal Community NO NO Unsafe
Driving
Telephone Resolved
7/14/25 25-005 Informal Community NO YES Officer Force IIO Exceptional Clearance
7/25/25 25-006 Informal Community YES NO Bias
Treatment
Police
Feedback
email
Exceptional
Clearance
3/23/25 25-007 Informal Community NO NO Unsafe
driving by
Officer
In person Unfounded
10/9/25 25-008 Informal Community NO NO Discourteoous
treatment
In person Unfounded
1//3/25 25-009 Informal Community NO NO Criticism of
Investigator’s
conduct
Police
Feedback
email
Sustained
10/2/25 25-010 Informal Community NO NO Bias in
treatment
because of age
Police
Feedback
email
Unfounded
City of Los Altos
1 North San Antonio Road
Los Altos, California 94022-3087
March 3, 2026
Carolyn Gonot, General Manager/CEO
Santa Clara Valley Transportation Authority
3331 North First Street
San Jose, CA 95134
Dear Ms. Gonot,
I am writing to express support for the Santa Clara Valley Transportation Authority’s (VTA) request for FY 2027 Congressionally Directed Spending for final design of Homestead Road Safe Routes to School Improvements from Grant Road to Hollenbeck Avenue.
Spurred on by concerns brought up by parents and school administration, the County of Santa Clara funded and completed a Safe Routes to School Corridor Study in 2018/19.
After completion of the study, the County asked VTA to be the lead implementing agency. This grant seeks funding for environmental clearance and design of improvements drawn from that study, and addresses the concerns and input from parents, school administration, neighbors, and other community members.
This segment of Homestead Road serves three schools and is overloaded during commute times, with high volumes of drivers, bicyclists, and pedestrians and many, many conflicts.
A very high percentage of middle and high school students bike to school, many traveling on Homestead. Large numbers of students walk to the elementary and middle schools.
Adult commuter bicyclists ride on Homestead to access Foothill Expressway. Traffic is very congested, with parents driving children to the three nearby schools, commuters taking Homestead to the SR-85 on ramps and Foothill Expressway, and teens driving to the high school. There is a history of collisions in this area, with eight bicyclists and pedestrians hit in the last five years.
This project would improve pedestrian and bicycle infrastructure along Homestead Road.
Improvements include separated bike lanes, sidewalk gap closure, widened sidewalks, high-visibility crosswalks, curb ramps, and pedestrian and bicycle detection upgrades.
This project will make it easier and safer for students to travel to and from the schools along the corridor.
1 North San Antonio Road
Los Altos, California 94022-3087
The City of Los Altos is a committed partner on this project. The City will provide a city project manager to coordinate with VTA throughout the design process, and we will allocate staff time for technical specialists to review and comment on deliverables. To ensure the project meets community needs, we will keep our City Council appraised of the project and facilitate communication between local elected officials and VTA.
Sincerely,
Sally Meadows
Mayor, City of Los Altos
City of Los Altos 2026 Tentative Council Agenda Calendar All items and dates are tentative and subject to change unless a specific date has been noticed for a legally required Public Hearing.
Items may be added or removed from the shown date at any time and for any reason prior to the publication of the agenda.
March 24, 2026
Regular Meeting – 7:00 p.m.
CONSENT:
• Adoption of Council Norms
• Weed Abatement – Order to Abate
The remaining 2026 City Council agenda calendar items are pending and will be published at a later date.
PROGRAM SUB PROJECT INITIATION DATE HEU COMPLETION DATE STATUS Program 2.D: Encourage and streamline Accessory Dwelling Units (ADUs).
Budget & Hire Planning
Technician December 31, 2022 COMPLETED
Program 2.D: Encourage and streamline Accessory Dwelling Units (ADUs).
Amend ADU Ordinance
based upon HCD's letter 6 months or less COMPLETED
Program 6.G: Housing mobility
Allow more than one
JADU (at least two per
site)
with ADU Ordinance
Update COMPLETED
Program 3.H: Amend design review process and
requirements.
Eliminate 3rd Party
Architectural Review February 28, 2023 COMPLETED
Program 3.H: Amend design review process and
requirements.
Dismiss Design Review
Commission February 28, 2023 COMPLETED
Program 3.L: Eliminate the requirement of story poles. March 31, 2023 COMPLETED Program 2.E: Conduct annual ADU rental income surveys.
Budget & Hire Housing
Program 4.J: Facilitate alternate modes of transportation for Manager March 31, 2023 COMPLETED residents.
Adopt VMT Policy &
Transportation Demand June 30, 2023 COMPLETED
Program 2.D: Encourage and streamline Accessory Dwelling Units (ADUs).
RFP-Permit Ready ADU
Plans July 31, 2023 COMPLETED
Program 1.H: Facilitate housing on City-owned sites. Financial Analysis July 1, 2023 December 31, 2023 COMPLETED Program 3.D: Evaluate and adjust impact fees. August 1, 2023 December 31, 2024 COMPLETED Program 1.H: Facilitate housing on City-owned sites. Release RFP December 31, 2023 COMPLETED Program 6.C: Target housing development in highest
resource areas. Initial Outreach September 31, 2023 COMPLETED Program 6.D: Promote Housing Choice (Section 8) rental
assistance program. September 31, 2023 COMPLETED
Program 2.A: Continue to implement and enhance
inclusionary housing requirements. December 31, 2023 ONGOING Program 2.B: Establish an affordable housing in-lieu fee and commercial linkage fee. Housing in-lieu fee. December 31, 2023 COMPLETED Program 2.F: Water and Sewer Service Providers. December 31, 2023 COMPLETED Program 3.B: Modify building height in mixed-use zoning districts. Downtown Districts December 31, 2023 COMPLETED Program 3.E: Ensure that the density bonus ordinance
remains consistent with State law. December 31, 2023 ONGOING
Program 3.H: Amend design review process and
requirements. Code Amendments December 31, 2023 COMPLETED Program 3.K: Standardize multimodal transportation
requirements.
Bicycle Storage and
Charging Regulations December 31, 2023 COMPLETED
Program 3.K: Standardize multimodal transportation
requirements.
Remove CSC Review of
Housing Developments December 31, 2023 COMPLETED
Program 4.C: Allow Low Barrier Navigation Centers
consistent with AB 101. December 31, 2023 COMPLETED
Program 4.D: Allow transitional and supportive housing
consistent with State law. December 31, 2023 COMPLETED
Program 4.E: Allow employee/farmworker housing
consistent with State law. December 31, 2023 COMPLETED
Program 4.F: Reasonably accommodate disabled persons’
housing needs. December 31, 2023 COMPLETED
Program 6.B: Maintain and expand an inventory of affordable housing funding sources. Prepare Inventory. December 31, 2023 COMPLETED Program 6.E: Prepare and distribute anti-displacement
information. December 31, 2023 COMPLETED
Program 1.A: Rezone for RHNA shortfall. January 31, 2024 COMPLETED Program 1.G: Rezone housing sites from previous Housing Elements. January 31, 2024 COMPLETED
Program 3.G: Amend Conditional Use Permits findings
applicable to housing developments. March 31, 2024 COMPLETED Program 3.I: Allow residential care facilities consistent with State law. January 31, 2024 COMPLETED
Program 3.J: Explicitly allow manufactured homes consistent with State law. January 31, 2024 COMPLETED
Program 3.F: Reduce Conditional Use Permit requirement for residential mixed-use and
multi-family. September 31, 2024 COMPLETED
Program 1.B: Facilitate higher density housing in the
Commercial Thoroughfare (CT) District. January 31, 2024 COMPLETED Program 1.C: Allow housing in the Office Administrative (OA) District. January 31, 2024 COMPLETED
Program 1.E: Update the Loyola Corners Specific Plan. January 31, 2024 COMPLETED Program 2.D: Encourage and streamline Accessory Dwelling Units (ADUs).
Adopt-Permit Ready ADU
Plans December 31, 2024 COMPLETED
Program 3.A: Prepare a Downtown parking plan and update citywide parking requirements. Downtown Parking Plan December 31, 2024 COMPLETED Program 3.A: Prepare a Downtown parking plan and update citywide parking requirements.
Comprehensive Parking
Ordinance Update December 31, 2024 COMPLETED
Program 3.B: Modify building height in mixed-use zoning districts.
Commercial
Neighborhood (CN)
District December 31, 2024 COMPLETED
Program 3.C: Remove floor-to-area ratio (FAR) restriction at Rancho Shopping Center and
Woodland Plaza. December 31, 2024 COMPLETED
Program 3.M: Modify parking requirements for emergency
shelters consistent with State
law. December 31, 2024 COMPLETED
Program 2.B: Establish an affordable housing in-lieu fee and commercial linkage fee. Commercial linkage fee. December 31, 2025 COMPLETED Program 1.D: Allow housing on certain Public and
Community Facilities District sites and
facilitate housing on religious institution properties. December 31, 2025 IN-PROGRESS Program 6.G: Housing mobility
Allow housing on all
religious sites within the
City December 31, 2025 IN-PROGRESS
Program 1.F: Rezone Village Court parcel. December 31, 2025 COMPLETED Program 4.H: Provide additional density bonuses and
incentives for housing that accommodates special needs
groups. December 31, 2025 IN-PROGRESS
Program 4.I: Allow senior housing with extended care
facilities in multi-family and mixed-use zoning districts. December 31, 2025 IN-PROGRESS Program 1.I: Incentivize Downtown lot consolidation. July 31, 2026 Program 4.G: Assist seniors to maintain and rehabilitate their homes. July 31, 2026 ONGOING
Program 6.C: Target housing development in highest
resource areas. Follow-up Outreach September 31, 2026
Program 1.H: Facilitate housing on City-owned sites. Entitlement Review December 31, 2026 Program 3.N: Modify standards in the R3 zoning districts. December 31, 2026 COMPLETED Program 4.J: Facilitate alternate modes of transportation for residents.
Capital Improvement
Project for above head
pedestrian crossing
signals on San Antonio
Road near Downtown Los
Altos December 31, 2027
Program 5.F: Incentivize the creation of play areas for multifamily housing projects. December 31, 2027 Program 1.K: Participate in regional housing needs planning efforts. Ongoing ONGOING
Program 1.L: General Plan amendments. Ongoing ONGOING
Program 1.M: SB 9 implementation. Ongoing ONGOING
Program 1.N: Facilitate and monitor pipeline housing
projects. Ongoing ONGOING
Program 2.C: Assist in securing funding for affordable
housing projects. Ongoing ONGOING
Program 2.D: Encourage and streamline Accessory Dwelling Units (ADUs). Ongoing ONGOING
Program 2.E: Conduct annual ADU rental income surveys. Annual Survey Annually ONGOING Program 4.A: Support efforts to fund homeless services. Ongoing ONGOING Program 4.B: Continue to participate in local and regional forums for homelessness,
supportive, and transitional housing. Ongoing ONGOING
Program 5.A: Monitor condominium conversions. Ongoing ONGOING Program 5.B: Continue to administer the City’s affordable housing programs. Ongoing ONGOING
Program 5.C: Restrict commercial uses from displacing
residential neighborhoods. Ongoing ONGOING
Program 5.D: Implement voluntary code inspection program. Ongoing ONGOING Program 5.E: Help secure funding for housing rehabilitation and assistance programs. Ongoing ONGOING
Program 6.A: Assist residents with housing discrimination and landlord-tenant
complaints. Ongoing ONGOING
Program 6.B: Maintain and expand an inventory of affordable housing funding sources.
Inform, Evaluate
Apply/Submit Ongoing ONGOING
Program 6.F: Affirmatively market physically accessible units. Ongoing ONGOING Program 7.A: Promote energy and water conservation and
greenhouse gas reduction
through education and awareness campaigns. Ongoing ONGOING Program 7.B: Monitor and implement thresholds and
statutory requirements of climate change legislation. Ongoing ONGOING