ITEM NO. 20.
289
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 1: Community-Initiated and Field-Initiated Category Records, by Year ............................................................................................................................................................................................................. 290 Table 2: Community-Initiated Recorded Events, by Category, by Year with Percentage Change ................................................................................................................................................................................. 291 Table 3: Field-Initiated Recorded Events, by Category, by Year with Percentage Change............................................................................................................................................................................................ 292 Table 4: Events, by Event Month and Initiator, by Year.............................................................................................................................................................................................................................................. 293 Table 5: Recorded Events, by Season and Initiator, by Year ....................................................................................................................................................................................................................................... 293 Table 6: Recorded Events, by Day of Week and Initiator, by Year............................................................................................................................................................................................................................... 294 Table 7: Number of Community-Initiated Recorded Events, by Category, by Day of Week, by Year............................................................................................................................................................................ 295 Table 8: Number of Field-Initiated Recorded Events, by Category, by Day of Week, by Year ...................................................................................................................................................................................... 296 Table 9: Average Assigned Units, by Call Source, and Year - With Averages ............................................................................................................................................................................................................... 297 Table 10: Total Records by Hour for Call Sources, by Year.......................................................................................................................................................................................................................................... 298 Table 11: Total Event Duration.................................................................................................................................................................................................................................................................................. 301 Table 12: Response Time Record Status and Average Minute, by Day of Week, by Year............................................................................................................................................................................................. 306 Table 13: Response Time Record Status and Average Minute, by Month, by Year...................................................................................................................................................................................................... 308 Table 14: Response Time Record Status and Average Minute, by Season, by Year ..................................................................................................................................................................................................... 310 Table 15: Response Time Record Status and Average Minute, by Deployed Hour, by Year......................................................................................................................................................................................... 312 Table 16: Response Time Record Status and Average Minute, by Record Category, by Year....................................................................................................................................................................................... 313 Table 17: Response Time Record Status and Average Minute, by Record Priority, by Year ......................................................................................................................................................................................... 315 Table 18: Community-Initiated and Field-Initiated Accident Records, by Day of Week, by Hour (2021-2023).............................................................................................................................................................. 319 Table 19: Patrol Scheduled Events, by Record Type, by Year...................................................................................................................................................................................................................................... 321 Table 20: Patrol Scheduled Events, by Day of Week, by Year ..................................................................................................................................................................................................................................... 321 Table 21: Patrol Scheduled Events, by # of Units Assigned Category, by Year............................................................................................................................................................................................................. 321 Table 22: Average Total Event Time for Patrol Scheduled Events, by Record Category, by Year.................................................................................................................................................................................. 322 Chart 1: Community-Initiated Records by Hour, by Year............................................................................................................................................................................................................................................ 299 Chart 2: Field-Initiated Records by Hour, by Year - with Averages.............................................................................................................................................................................................................................. 300 Chart 3: Total Event Duration Original and Transformed by Hour .............................................................................................................................................................................................................................. 302 Chart 4: Average Total Event Duration (Transformed) for Community-Initiated and Field-Initiated Records, 2021-2023............................................................................................................................................. 303 Chart 5: Response Time Record Status and Average Minute, by Day of Week, by Year............................................................................................................................................................................................... 305 Chart 6: Response Time Record Status and Average Minute, by Month, by Year........................................................................................................................................................................................................ 307 Chart 7: Response Time Record Status and Average Minute, by Season, by Year ....................................................................................................................................................................................................... 309 Chart 8: Response Time Record Status and Average Minute, by Deployed Hour, by Year........................................................................................................................................................................................... 311 Chart 9: Response Time Record Status and Average Minute, by Record Priority, by Year........................................................................................................................................................................................... 314 Chart 10: Community-Initiated and Field-Initiated Traffic Records, by Year................................................................................................................................................................................................................ 316 Chart 11: Community-Initiated Traffic Records, by Hour, by Year .............................................................................................................................................................................................................................. 317 Chart 12: Field-Initiated Traffic Records, by Hour, by Year......................................................................................................................................................................................................................................... 318 Chart 13: Community-Initiated and Field-Initiated Accident Records, by Day of Week, by Hour................................................................................................................................................................................. 320
ITEM NO. 20.
290
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
MONTE SERENO SUPPLEMENTAL REPORT
Meliora PSC analyzed computer-aided dispatch (CAD) data for the Los Gatos-Monte Sereno Police Department (LGMSPD) from January 1, 2021, through December 31, 2023. This is a supplemental report for City of Monte Sereno, which includes the city identifiers of Monte Se and MSERENO located in the CAD data file.
Table 33: Community-Initiated and Field-Initiated Category Records, by Year Source of Record 2021 2022 2023 Total
Community-Initiated Contact 402 530 462 1,394
Field-Initiated Contact 126 369 1,266 1,761
Total 528 899 1,728 3,155
ITEM NO. 20.
291
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 34: Community-Initiated Recorded Events, by Category, by Year with Percentage Change Records Percent Change
Call Category 2021 2022 2023 2022 2023
Admin 4 11 5 175.00 -54.55
Agency Assist 4 8 7 100.00 -12.50
Alarm 112 174 155 55.36 -10.92
Animal 3 8 4 166.67 -50.00
Check Area 1 2 100.00 -100.00
Citizen Contact 20 29 26 45.00 -10.34
Crime-Person 10 10 8 0.00 -20.00
Crime-Property 45 52 38 15.56 -26.92
Crime-Public 10 21 17 110.00 -19.05
Deceased Person 1 2 3 100.00 50.00
Disturbance 57 59 61 3.51 3.39
Extra Patrol 14 10 8 -28.57 -20.00
Fire 1 3 2 200.00 -33.33
Medical 2 -100.00
Medical/Agency Assist 3 4 4 33.33 0.00
Miscellaneous 1 3 2 200.00 -33.33
Missing Person 3 3 5 0.00 66.67
Parking 2 8 2 300.00 -75.00
Pedestrian Contact 4 5 6 25.00 20.00
Property 5 2 6 -60.00 200.00
Special Assignment 1 -100.00
Suicide/Suicidal Person 2 1 1 -50.00 0.00
Suspicious Activity 53 66 45 24.53 -31.82
Traffic 9 9 13 0.00 44.44
Traffic Accident 8 8 9 0.00 12.50
Traffic Enforcement
Warrant
Welfare Check 28 31 35 10.71 12.90
Total 402 530 462 31.84 -12.83
The table depicts percentage changes using a color-coding showing decreases in blue shading and increases in red. Darker shading is associated with the significance of the change.
ITEM NO. 20.
292
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 35: Field-Initiated Recorded Events, by Category, by Year with Percentage Change Records Percent Change
Call Category 2021 2022 2023 2022 2023
Admin 5 3 5 -40.00 66.67
Agency Assist 1
Alarm
Animal 1 -100.00
Check Area
Citizen Contact 1
Crime-Person 1
Crime-Property 1
Crime-Public
Deceased Person
Disturbance 1
Extra Patrol 15 250 1,069 1,566.67 327.60
Fire
Medical 1
Medical/Agency Assist
Miscellaneous
Missing Person
Parking 1 4 300.00 -100.00
Pedestrian Contact 3 4 6 33.33 50.00
Property
Special Assignment
Suicide/Suicidal Person
Suspicious Activity 8 6 4 -25.00 -33.33
Traffic 1 -100.00
Traffic Accident 1 2 100.00
Traffic Enforcement 93 100 171 7.53 71.00
Warrant 1
Welfare Check 2
Total 126 369 1,266 192.86 243.09
The table depicts percentage changes using a color-coding showing decreases in blue shading and increases in red. Darker shading is associated with the significance of the change.
ITEM NO. 20.
293
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 36: Events, by Event Month and Initiator, by Year Community-Initiated Contact Field-Initiated Contact Monte Sereno Month 2021 2022 2023 Total 2021 2022 2023 Total Total
January 25 32 35 92 15 11 107 133 225
February 34 41 31 106 8 4 114 126 232
March 32 41 56 129 7 33 108 148 277
April 24 48 36 108 7 13 82 102 210
May 44 42 39 125 7 23 113 143 268
June 33 47 50 130 13 11 105 129 259
July 42 51 45 138 10 4 113 127 265
August 24 39 35 98 10 16 127 153 251
September 31 51 35 117 11 13 93 117 234
October 36 53 37 126 13 85 90 188 314
November 40 38 37 115 14 94 122 230 345
December 37 47 26 110 11 62 92 165 275
Total 402 530 462 1,394 126 369 1,266 1,761 3,155
Table 37: Recorded Events, by Season and Initiator, by Year Community-Initiated Contact Field-Initiated Contact Monte Sereno Season 2021 2022 2023 Total 2021 2022 2023 Total Total
Fall 91 143 107 341 34 114 310 458 799
Spring 90 130 123 343 22 50 304 376 719
Summer 119 140 134 393 30 38 331 399 792
Winter 102 117 98 317 40 167 321 528 845
Total 402 530 462 1,394 126 369 1,266 1,761 3,155
NOTE: Autumn includes August, September, and October; Spring is characterized by February, March, and April; Summer comprises May, June, and July; Winter includes January, November, and December.
ITEM NO. 20.
294
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 38: Recorded Events, by Day of Week and Initiator, by Year Community-Initiated Contact Field-Initiated Contact MONTE SERENO Day of Week 2021 2022 2023 Total 2021 2022 2023 Total Total Sunday 47 71 65 183 15 36 170 221 404
Monday 66 71 55 192 20 49 165 234 426
Tuesday 48 68 69 185 30 64 191 285 470
Wednesday 61 78 60 199 19 53 179 251 450
Thursday 55 72 67 194 16 62 185 263 457
Friday 67 83 65 215 14 59 200 273 488
Saturday 58 87 81 226 12 46 176 234 460
Total 402 530 462 1,394 126 369 1,266 1,761 3,155
ITEM NO. 20.
295
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 39: Number of Community-Initiated Recorded Events, by Category, by Day of Week, by Year Sunday Monday Tuesday Wednesday Thursday Friday Saturday Monte Sereno Record Category 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total Total Admin 1 2 3 1 1 2 2 5 1 8 1 1 1 2 3 1 1 1 1 2 20
Agency Assist 1 1 1 2 1 4 1 1 2 4 1 1 1 1 2 2 1 3 1 1 2 4 19 Alarm 14 19 24 57 14 26 20 60 13 27 24 64 14 25 23 62 21 21 22 64 15 20 21 56 21 36 21 78 441 Animal 4 1 5 2 2 1 1 1 1 2 2 2 1 1 1 3 15
Check Area 1 1 1 1 1 1 3
Citizen Contact 4 5 9 7 2 3 12 3 3 3 9 3 6 6 15 1 4 7 12 1 7 5 13 1 2 2 5 75 Crime-Person 1 1 1 3 3 2 2 7 2 1 3 3 2 1 6 1 1 2 4 1 2 3 1 1 2 28 Crime-Property 2 6 5 13 9 3 5 17 8 6 4 18 10 8 3 21 4 7 6 17 7 12 5 24 5 10 10 25 135 Crime-Public 3 5 7 15 2 6 1 9 2 1 3 1 3 3 7 1 1 3 5 1 2 3 2 2 2 6 48 Deceased Person 1 1 1 1 1 2 3 1 1 6
Disturbance 7 10 7 24 3 6 8 17 2 1 7 10 6 10 5 21 8 6 6 20 15 8 7 30 16 18 21 55 177 Extra Patrol 2 3 5 1 1 2 2 1 2 5 2 3 5 1 1 2 4 3 1 4 3 2 2 7 32 Fire 1 1 1 1 1 2 3 1 1 6
Medical 1 1 1 1 2
Medical/Agency Assist 2 2 4 1 1 2 1 1 2 2 1 3 11
Miscellaneous 1 1 2 2 1 1 1 1 1 1 6
Missing Person 1 1 2 1 1 1 3 1 1 1 4 5 11
Parking 3 3 1 2 1 4 1 1 1 2 3 1 1 12
Pedestrian Contact 1 1 2 1 1 2 1 4 5 1 1 2 2 1 1 2 1 1 15 Property 3 3 1 1 1 1 1 3 1 1 2 2 2 2 1 1 13
Special Assignment 1 1 1
Suicide/Suicidal Person 1 1 1 1 2 1 1 4
Suspicious Activity 6 9 5 20 9 11 2 22 8 9 6 23 9 12 5 26 6 8 8 22 11 12 10 33 4 5 9 18 164 Traffic 1 2 2 5 4 1 1 6 1 3 2 6 3 1 4 2 2 2 2 4 1 3 4 31 Traffic Accident 1 1 1 1 2 3 3 2 3 1 6 1 2 3 2 2 3 7 1 1 1 3 25 Traffic Enforcement
Warrant
Welfare Check 2 3 8 13 8 3 4 15 5 5 5 15 3 2 6 11 3 10 3 16 4 7 4 15 3 1 5 9 94 Total 47 71 65 183 66 71 55 192 48 68 69 185 61 78 60 199 55 72 67 194 67 83 65 215 58 87 81 226 1,394
ITEM NO. 20.
296
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 40: Number of Field-Initiated Recorded Events, by Category, by Day of Week, by Year Sunday Monday Tuesday Wednesday Thursday Friday Saturday MONTE SERENO Record Category 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total 2021 2022 2023 Total Total Admin 1 1 1 1 1 1 2 1 1 2 1 1 2 1 1 2 1 2 3 13
Agency Assist 1 1 1
Animal 1 1 1
Citizen Contact 1 1 1
Crime-Person 1 1 1
Crime-Property 1 1 1
Disturbance 1 1 1
Extra Patrol 26 139 165 21 148 169 7 46 171 224 4 34 163 201 51 152 203 2 44 157 203 2 28 139 169 1,334 Medical 1 1 1
Parking 2 2 1 1 1 1 1 1 5
Pedestrian Contact 1 1 2 1 1 1 2 3 1 1 2 2 2 2 4 13
Suspicious Activity 2 1 1 4 1 1 2 3 1 4 2 2 1 1 2 1 3 1 1 2 18 Traffic 1 1 1
Traffic Accident 1 1 1 1 1 1 3
Traffic Enforcement 12 7 27 46 19 27 15 61 17 16 15 48 13 16 11 40 14 11 30 55 10 11 42 63 8 12 31 51 364 Warrant 1 1 1
Welfare Check 1 1 1 1 2
Total 15 36 170 221 20 49 165 234 30 64 191 285 19 53 179 251 16 62 185 263 14 59 200 273 12 46 176 234 1,761
ITEM NO. 20.
297
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
ASSIGNED UNITS
There were 3,155 events recorded associated with community-initiated and field-initiated records. Recall that there are records missing the unit information. The below tables describe the distribution of those records with the average number of unique units assigned to the record.
Table 41: Average Assigned Units, by Call Source, and Year - With Averages Community-Initiated Contact Field-Initiated Contact MONTE SERENO Record Category 2021 2022 2023 Total 2021 2022 2023 Total Average Admin 2.00 1.91 1.80 1.90 1.20 1.00 1.00 1.08 1.58
Agency Assist 2.00 1.88 2.00 1.95 1.00 1.00 1.90
Alarm 2.01 1.99 2.11 2.04 2.04
Animal 1.67 1.38 1.25 1.40 1.00 1.00 1.38
Check Area 2.00 1.50 1.67 1.67
Citizen Contact 1.35 1.10 1.23 1.21 1.00 1.00 1.21
Crime-Person 1.50 2.70 2.75 2.29 2.00 2.00 2.28
Crime-Property 1.42 2.13 1.97 1.85 2.00 2.00 1.85
Crime-Public 1.30 1.14 1.24 1.21 1.21
Deceased Person 2.00 2.50 1.67 2.00 2.00
Disturbance 2.09 2.17 2.16 2.14 2.00 2.00 2.14
Extra Patrol 1.21 1.10 1.38 1.22 1.00 1.04 1.01 1.01 1.02 Fire 7.00 2.67 2.50 3.33 3.33
Medical 2.00 2.00 2.00 2.00 2.00
Medical/Agency Assist 2.00 1.25 2.50 1.91 1.91
Miscellaneous 3.00 1.00 1.00 1.33 1.33
Missing Person 1.67 3.33 1.20 1.91 1.91
Parking 1.00 1.00 1.00 1.00 1.00 1.25 1.20 1.06
Pedestrian Contact 1.25 1.20 2.00 1.53 1.33 1.25 1.50 1.38 1.46 Property 1.20 1.00 1.33 1.23 1.23
Special Assignment 1.00 1.00 1.00
Suicide/Suicidal Person 5.00 4.00 5.00 4.75 4.75
Suspicious Activity 2.13 1.91 2.02 2.01 1.50 1.83 1.75 1.67 1.98 Traffic 1.33 2.00 2.08 1.84 2.00 2.00 1.84
Traffic Accident 2.75 2.50 3.00 2.76 3.00 2.00 2.33 2.71 Traffic Enforcement 1.15 1.14 1.15 1.15 1.15
Warrant 2.00 2.00 2.00
Welfare Check 2.25 1.97 2.00 2.06 2.00 2.00 2.06
Total 1.90 1.90 1.99 1.93 1.17 1.09 1.04 1.06 1.44
ITEM NO. 20.
298
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 42: Total Records by Hour for Call Sources, by Year Community-Initiated Contact Field-Initiated Contact MONTE SERENO Hour 2021 2022 2023 Total 2021 2022 2023 Total Total
00 4 18 6 28 2 19 56 77 105
01 7 10 4 21 1 15 55 71 92
02 5 10 8 23 2 29 57 88 111
03 5 5 8 18 3 14 97 114 132
04 5 7 7 19 2 34 139 175 194
05 3 8 6 17 4 32 118 154 171
06 5 3 6 14 4 2 6 20
07 15 24 21 60 4 5 6 15 75
08 21 28 19 68 11 18 42 71 139
09 27 38 19 84 8 13 61 82 166
10 21 30 26 77 7 22 70 99 176
11 21 32 24 77 2 15 53 70 147
12 22 23 29 74 4 13 59 76 150
13 28 16 27 71 3 12 50 65 136
14 19 29 26 74 12 18 64 94 168
15 27 34 33 94 8 14 74 96 190
16 18 27 28 73 6 14 61 81 154
17 19 27 18 64 8 12 49 69 133
18 17 28 19 64 1 8 9 73
19 21 22 24 67 7 3 12 22 89
20 27 34 21 82 9 5 22 36 118
21 23 28 36 87 5 16 32 53 140
22 29 28 29 86 10 16 34 60 146
23 13 21 18 52 7 26 45 78 130
Total 402 530 462 1,394 126 369 1,266 1,761 3,155
ITEM NO. 20.
299
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 31: Community-Initiated Records by Hour, by Year
0 5
10 15
20 25
30 35
40 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 2021 2022 2023 Average
ITEM NO. 20.
300
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 32: Field-Initiated Records by Hour, by Year - with Averages 0 20
40 60
80 100
120
140
160
00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 2017 2018 2019 Average
ITEM NO. 20.
301
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Workload by Hour. The Workload by Hour analysis provides insight into the police department’s staffing needs, particularly regarding patrol operations. The total service time per hour should not exceed 60 minutes, as this would indicate that an event is likely to spill over into the next hour, potentially exacerbating resource constraints. This analysis includes all records with patrol unit identification, ensuring a comprehensive understanding of workload demands. By examining the workload by hour, we can identify peak demand periods and allocate resources accordingly. This information is essential for informing staffing decisions and ensuring that the department is adequately prepared to respond to calls for service.
Table 43: Total Event Duration
Event Duration Category Community-Initiated Contact Field-Initiated Contact Total Less than 1 minute 151 82 233
1-5 minutes 229 189 418
6-10 minutes 266 183 449
11-15 minutes 150 130 280
16-20 minutes 104 86 190
21-25 minutes 78 85 163
26-30 minutes 59 77 136
31-40 minutes 73 166 239
41-50 minutes 61 107 168
51-60 minutes 33 129 162
More than 61 minutes 190 527 717
Total 1,394 1,761 3,155
ITEM NO. 20.
302
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 33: Total Event Duration Original and Transformed by Hour Note: During our analysis, we encountered some unusual values in the data that needed to be addressed. These values, known as outliers, deviated significantly from the norm, with some significantly longer. We decided to keep mild outliers (4.60% of recorded times) because they reflect real-world situations where responses take longer than usual. On the other hand, we removed severe outliers (3.17% to 5.67%) because they were extremely unusual and didn't accurately represent typical police responses. To ensure our analysis was accurate and reliable, we used a statistical approach to manage these outliers. This involved setting boundaries for what was considered an unusual value and removing any values that fell outside those boundaries. By handling the outliers in this way, we were able to produce more accurate estimates of police response times and occupied time and gain a better understanding of how police respond to different situations. The graph shows how the duration of time changes using both the original event duration (blue bars) and the transformation results to address the data irregularities (grey bars). The transformed data is lower than the original event duration. However, it's a better estimate because it addresses those outliers.
0.00 10.00
20.00 30.00
40.00 50.00
60.00 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Average Total Event Duration (Original) Total Event Duration (Transformed)
ITEM NO. 20.
303
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 34: Average Total Event Duration (Transformed) for Community-Initiated and Field-Initiated Records, 2021-2023 NOTE: When analyzing police response times, it's essential to consider the total event duration and the number of personnel involved in the response. Our understanding of LGMSPD CAD data is the Total Event Duration measures the time from when an incident is recorded to when it's closed for all officers assigned to the record. As such, the Rule of 60 analysis uses this measure for the workload assessment portion of the data report.
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Average Total Event Duration(Tranformed) Rule of 60
ITEM NO. 20.
304
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
PRIMARY UNIT RESPONSE TIMES AND ON-SCENE TIME
Response Times reflect the agency’s time (from receipt of a call for service to arrival). To respond to the community’s request for assistance, we focus the Response Time portion of the data analysis on community-initiated calls for service and units identified as patrol.
The CAD export lacks information, preventing the calculation of this field. Of the 67,000 records within the patrol designation, 60,004 contain information on when the record was received, while only 21,489 contain information on the time of dispatch. Additionally, the field “RecdTime” does not contain the date of receipt. The time from received to dispatched is calculated using only those records containing information.
These segments reflect the time between a call being dispatched to a unit, the status of en route, and the duration between the record status of en route and when arriving at the location. In concert, these represent dispatch time and response time – measures for how promptly the department responds to a request for service. As the prior section details Total Service Time, as measured from all record stages, and as such, how much time an officer is allocated to a record, our last measurement for this section includes on-scene time. This operational measurement captures the variation between arrival and when the officer is cleared from the event. This measurement is particularly important when examining how changes in policy or practice influence the time an officer is engaged with the community based on the call type. • DISPATCH TIME = CAD CFS data entered/Created to call dispatched • TRAVEL TIME = Officer indicating En Route until point officer indicates Arrived/On Scene • RESPONSE TIME = CAD CFS data Entered/Created until first unit Arrived/On Scene • ON SCENE TIME = CAD CFS first unit Arrived/On Scene to Call Closed Each of these states removes times more than the upper bounds, as discussed earlier in the report. One of the challenges encountered with LGMSPD CAD data concerns mapping the primary unit allocated time. This challenge exists when the primary unit is assigned multiple times to the record. For instance, record 2101010073 is associated with unit 3P32 two times. We calculated the maximum value associated with the response time record states to address this challenge. For example, the maximum OS-to-clear time is 20.11 minutes, and the maximum dispatch-toclear time is 2.36 minutes.
ITEM NO. 20.
305
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 35: Response Time Record Status and Average Minute, by Day of Week, by Year 0:02:24
0:09:36
0:16:48
0:24:00
0:31:12
0:38:24
0:45:36
0:52:48
1:00:00
2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 Dispatch Time Travel Time Response Time On Scene Time
Sunday Monday Tuesday Wednesday Thursday Friday Saturday Average
ITEM NO. 20.
306
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 44: Response Time Record Status and Average Minute, by Day of Week, by Year Dispatch Time Travel Time Response Time On Scene Time
Day of Week 2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 Sunday 0:05:10 0:05:11 0:05:26 0:06:29 0:09:41 0:09:36 0:11:40 0:14:51 0:15:02 0:19:35 0:19:29 0:14:04 Monday 0:05:23 0:05:29 0:04:40 0:07:05 0:07:49 0:09:24 0:12:28 0:13:18 0:14:04 0:16:47 0:15:21 0:20:53 Tuesday 0:04:16 0:04:55 0:06:37 0:07:09 0:07:27 0:08:01 0:11:25 0:12:22 0:14:37 0:33:35 0:14:42 0:20:53 Wednesday 0:05:23 0:05:18 0:05:16 0:06:47 0:08:09 0:10:24 0:12:10 0:13:27 0:15:40 0:24:26 0:21:19 0:13:46 Thursday 0:04:59 0:06:07 0:05:48 0:07:16 0:07:51 0:07:10 0:12:15 0:13:58 0:12:58 0:20:25 0:25:52 0:20:58 Friday 0:05:22 0:06:56 0:05:09 0:08:11 0:07:48 0:07:12 0:13:33 0:14:45 0:12:21 0:21:12 0:31:16 0:26:53 Saturday 0:04:32 0:05:05 0:05:14 0:07:42 0:07:32 0:06:53 0:12:14 0:12:37 0:12:07 0:12:28 0:19:35 0:22:31 Average 0:05:03 0:05:36 0:05:27 0:07:17 0:08:00 0:08:15 0:12:19 0:13:36 0:13:42 0:21:08 0:21:25 0:20:06
ITEM NO. 20.
307
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 36: Response Time Record Status and Average Minute, by Month, by Year 0:02:24
0:09:36
0:16:48
0:24:00
0:31:12
0:38:24
0:45:36
0:52:48
1:00:00
2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 Dispatch Time Travel Time Response Time On Scene Time
January February March April May June July August September October November December Average
ITEM NO. 20.
308
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 45: Response Time Record Status and Average Minute, by Month, by Year Dispatch Time Travel Time Response Time On Scene Time
Month 2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 January 0:04:34 0:05:09 0:04:48 0:04:37 0:08:50 0:11:39 0:09:11 0:13:59 0:16:28 0:21:10 0:14:50 0:18:22 February 0:04:33 0:05:18 0:05:23 0:08:37 0:06:32 0:06:43 0:13:10 0:11:50 0:12:06 0:13:46 0:32:33 0:24:43 March 0:06:04 0:05:31 0:05:12 0:12:06 0:06:04 0:07:45 0:18:11 0:11:34 0:12:57 0:24:04 0:22:04 0:18:48 April 0:04:09 0:05:14 0:05:03 0:07:06 0:07:06 0:09:06 0:11:15 0:12:21 0:14:09 0:30:03 0:20:40 0:39:06 May 0:06:09 0:05:46 0:05:58 0:08:42 0:09:02 0:09:02 0:14:51 0:14:48 0:15:00 0:36:56 0:21:34 0:18:52 June 0:04:46 0:05:11 0:05:11 0:05:29 0:07:08 0:08:25 0:10:16 0:12:18 0:13:36 0:13:19 0:23:11 0:14:39 July 0:04:49 0:06:16 0:04:29 0:07:31 0:07:41 0:08:06 0:12:19 0:13:57 0:12:35 0:28:44 0:19:12 0:17:26 August 0:03:11 0:06:35 0:06:09 0:05:38 0:07:40 0:06:18 0:08:50 0:14:15 0:12:27 0:16:09 0:27:58 0:22:36 September 0:05:18 0:06:07 0:04:56 0:07:29 0:08:02 0:06:16 0:12:47 0:14:09 0:11:12 0:24:40 0:15:26 0:19:13 October 0:05:52 0:04:52 0:06:40 0:06:47 0:09:15 0:10:45 0:12:39 0:14:07 0:17:26 0:16:21 0:20:35 0:14:45 November 0:04:48 0:06:07 0:06:39 0:05:40 0:07:21 0:06:14 0:10:27 0:13:27 0:12:52 0:14:13 0:22:35 0:20:38 December 0:05:41 0:05:09 0:05:39 0:09:56 0:10:18 0:08:03 0:15:36 0:15:27 0:13:43 0:25:09 0:17:34 0:14:24 Average 0:05:03 0:05:36 0:05:27 0:07:17 0:08:00 0:08:15 0:12:19 0:13:36 0:13:42 0:21:08 0:21:25 0:20:06
ITEM NO. 20.
309
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 37: Response Time Record Status and Average Minute, by Season, by Year 0:02:24
0:09:36
0:16:48
0:24:00
0:31:12
0:38:24
0:45:36
0:52:48
1:00:00
2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 Dispatch Time Travel Time Response Time On Scene Time
Fall Spring Summer Winter Average
ITEM NO. 20.
310
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 46: Response Time Record Status and Average Minute, by Season, by Year Dispatch Time Travel Time Response Time On Scene Time
Season 2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 Fall 0:04:55 0:05:50 0:05:55 0:06:41 0:08:23 0:07:47 0:11:36 0:14:13 0:13:41 0:19:01 0:20:50 0:18:46 Spring 0:04:51 0:05:21 0:05:12 0:09:18 0:06:42 0:08:00 0:14:09 0:12:02 0:13:12 0:19:35 0:24:47 0:26:40 Summer 0:05:19 0:05:43 0:05:07 0:07:24 0:07:52 0:08:29 0:12:43 0:13:34 0:13:37 0:27:08 0:21:17 0:16:48 Winter 0:05:02 0:05:28 0:05:45 0:07:02 0:08:52 0:08:45 0:12:03 0:14:20 0:14:30 0:19:38 0:18:30 0:18:02 Average 0:05:03 0:05:36 0:05:27 0:07:17 0:08:00 0:08:15 0:12:19 0:13:36 0:13:42 0:21:08 0:21:25 0:20:06
ITEM NO. 20.
311
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 38: Response Time Record Status and Average Minute, by Deployed Hour, by Year 0:02:24
0:09:36
0:16:48
0:24:00
0:31:12
0:38:24
0:45:36
0:52:48
1:00:00
2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 Dispatch Time Travel Time Response Time On Scene Time
00 01
02 03
04 05
06 07
08 09
10 11
12 13
14 15
16 17
18 19
20 21
22
ITEM NO. 20.
312
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 47: Response Time Record Status and Average Minute, by Assigned Hour, by Year Dispatch Time Travel Time Response Time On Scene Time
Hour of Day 2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 00 0:05:11 0:04:41 0:05:15 0:03:29 0:05:43 0:09:02 0:08:41 0:10:24 0:14:17 0:06:47 0:24:37 0:06:33 01 0:04:31 0:07:13 0:03:02 0:05:01 0:05:33 0:04:19 0:09:32 0:12:45 0:07:21 0:25:40 0:16:45 0:22:07 02 0:03:36 0:03:39 0:04:23 0:03:33 0:03:52 0:06:01 0:07:09 0:07:32 0:10:24 0:12:55 0:14:41 0:06:21 03 0:04:53 0:05:31 0:04:02 0:08:05 0:04:25 0:05:03 0:12:57 0:09:56 0:09:05 0:05:32 0:22:53 0:17:57 04 0:05:58 0:04:11 0:06:54 0:05:23 0:04:20 0:00:02 0:11:22 0:08:31 0:06:56 0:10:12 0:33:22 0:08:24 05 0:04:37 0:04:24 0:03:55 0:04:11 0:06:38 0:04:37 0:08:35 0:10:33 0:03:25 0:10:33 0:04:12 06 0:02:11 0:00:55 0:02:58 0:07:31 0:10:05 0:02:20 0:09:42 0:11:00 0:05:17 0:04:17 0:17:16 0:17:13 07 0:03:32 0:06:19 0:04:41 0:10:59 0:11:17 0:14:55 0:14:31 0:17:36 0:19:37 0:14:57 0:17:26 0:05:06 08 0:04:55 0:04:11 0:04:58 0:08:14 0:13:22 0:10:58 0:13:09 0:17:33 0:15:56 0:28:40 0:17:05 0:24:19 09 0:05:17 0:05:14 0:04:04 0:09:43 0:12:13 0:09:49 0:15:00 0:17:28 0:13:53 0:24:30 0:29:37 0:12:31 10 0:04:24 0:04:57 0:06:24 0:08:48 0:09:40 0:08:18 0:13:12 0:14:36 0:14:42 0:35:29 0:10:44 0:19:42 11 0:05:08 0:05:54 0:06:13 0:08:07 0:10:22 0:09:04 0:13:15 0:16:16 0:15:17 0:20:47 0:21:25 0:31:53 12 0:06:41 0:05:04 0:05:56 0:10:04 0:15:18 0:08:28 0:16:45 0:20:21 0:14:24 0:35:54 0:21:24 0:16:48 13 0:05:25 0:05:58 0:07:12 0:09:46 0:08:12 0:06:57 0:15:11 0:14:10 0:14:09 0:25:36 0:28:17 0:21:25 14 0:02:51 0:05:12 0:05:41 0:15:01 0:09:41 0:08:45 0:17:52 0:14:53 0:14:26 0:20:12 0:19:59 0:34:35 15 0:05:58 0:05:14 0:05:14 0:09:02 0:07:15 0:10:07 0:15:00 0:12:29 0:15:21 0:34:12 0:23:08 0:28:29 16 0:06:42 0:06:45 0:05:57 0:09:36 0:05:13 0:12:55 0:16:18 0:11:58 0:18:52 0:18:59 0:18:30 0:33:18 17 0:04:41 0:06:45 0:04:18 0:08:23 0:06:41 0:11:32 0:13:04 0:13:27 0:15:50 0:15:31 0:19:16 0:24:43 18 0:05:24 0:05:11 0:04:42 0:05:56 0:07:06 0:07:51 0:11:21 0:12:17 0:12:33 0:09:56 0:22:23 0:11:54 19 0:05:26 0:06:45 0:06:23 0:07:12 0:06:57 0:07:55 0:12:38 0:13:41 0:14:18 0:26:13 0:37:19 0:26:43 20 0:04:52 0:06:25 0:05:58 0:06:20 0:06:49 0:05:35 0:11:13 0:13:14 0:11:33 0:15:40 0:22:57 0:11:23 21 0:05:12 0:06:20 0:05:08 0:05:06 0:06:30 0:07:26 0:10:18 0:12:51 0:12:34 0:07:21 0:30:15 0:13:11 22 0:05:04 0:06:15 0:05:09 0:04:19 0:04:41 0:06:29 0:09:23 0:10:56 0:11:38 0:17:39 0:12:35 0:18:34 23 0:05:20 0:05:17 0:05:54 0:06:02 0:08:17 0:04:59 0:11:22 0:13:34 0:10:53 0:15:33 0:14:58 0:15:37 Average 0:05:03 0:05:36 0:05:27 0:07:17 0:08:00 0:08:15 0:12:19 0:13:36 0:13:42 0:21:08 0:21:25 0:20:06
ITEM NO. 20.
313
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 48: Response Time Record Status and Average Minute, by Record Category, by Year Dispatch Time Travel Time Response Time On Scene Time
Record Category 2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 Admin 0:01:33 0:06:35 0:02:30 0:09:48 0:11:08 0:07:28 0:11:21 0:17:43 0:09:57 0:08:03 0:08:01 0:33:23 Agency Assist 0:06:48 0:04:56 0:07:02 0:07:38 0:07:22 0:04:25 0:14:27 0:12:18 0:11:27 0:06:19 0:10:36 0:22:57 Alarm 0:03:53 0:04:50 0:05:02 0:06:47 0:08:11 0:08:22 0:10:40 0:13:00 0:13:24 0:08:03 0:08:34 0:07:41 Animal 0:02:47 0:06:19 0:09:28 0:18:41 0:07:35 0:05:09 0:21:27 0:13:54 0:14:37 0:04:00 0:11:03 0:09:23 Check Area 0:02:24 0:08:00 0:04:21 0:02:24 0:12:20 0:00:00 0:14:15 Citizen Contact 0:06:18 0:06:15 0:05:00 0:02:39 0:05:17 0:11:24 0:08:57 0:11:33 0:16:23 0:30:52 0:32:45 0:32:35 Crime-Person 0:05:35 0:04:29 0:03:44 0:07:18 0:11:28 0:10:27 0:12:53 0:15:57 0:14:10 0:37:28 0:35:47 0:40:41 Crime-Property 0:06:18 0:04:34 0:06:22 0:09:06 0:07:47 0:08:37 0:15:24 0:12:22 0:14:58 0:33:51 0:45:05 0:36:33 Crime-Public 0:05:06 0:05:28 0:06:45 0:12:59 0:13:20 0:10:05 0:18:05 0:18:48 0:16:50 0:08:54 0:10:11 0:09:20 Deceased Person 0:03:26 0:04:53 0:02:20 0:03:20 0:13:11 0:03:26 0:08:12 0:15:31 1:45:56 0:58:24 Disturbance 0:05:27 0:06:24 0:06:07 0:06:26 0:07:08 0:07:26 0:11:53 0:13:32 0:13:33 0:23:24 0:28:30 0:26:05 Extra Patrol 0:04:56 0:08:20 0:06:49 0:05:07 0:08:52 0:08:12 0:10:04 0:17:12 0:15:01 0:05:26 0:05:15 0:14:32 Fire 0:01:47 0:03:36 0:02:38 0:08:19 0:03:14 0:04:47 0:10:06 0:06:49 0:07:25 0:43:47 0:12:43 0:06:40 Medical 0:06:32 0:03:04 0:09:36 0:00:00 0:00:00 0:44:52 Medical/Agency Assist 0:04:23 0:05:03 0:04:38 0:03:23 0:04:28 0:06:47 0:07:46 0:09:32 0:11:25 0:29:00 0:14:27 0:38:47 Miscellaneous 0:00:56 0:16:17 0:03:00 0:16:17 0:03:56 0:00:00 0:49:23 0:22:11 0:38:38 Missing Person 0:14:44 0:06:26 0:08:33 0:12:30 0:08:09 0:14:44 0:18:56 0:16:42 0:37:45 1:49:41 0:23:49 Parking 0:11:12 0:10:48 0:01:51 0:19:37 0:15:23 0:01:51 0:30:49 0:26:11 0:08:50 0:02:17 0:14:15 Pedestrian Contact 0:07:12 0:08:37 0:07:05 0:07:00 0:05:06 0:08:53 0:14:13 0:13:43 0:15:58 0:24:32 0:20:25 0:38:49 Property 0:04:17 0:03:30 0:03:38 0:07:08 0:31:25 0:06:05 0:11:25 0:34:55 0:09:42 0:18:50 1:14:47 0:15:09 Special Assignment 0:00:00 0:00:00 0:00:00 0:00:00 0:51:21 Suicide/Suicidal Person 0:09:23 0:05:31 0:03:53 0:04:09 0:04:18 0:13:16 0:09:40 0:04:18 1:46:43 1:51:22 3:07:39 Suspicious Activity 0:04:49 0:06:25 0:04:46 0:05:36 0:06:31 0:06:07 0:10:25 0:12:56 0:10:53 0:22:00 0:15:58 0:12:22 Traffic 0:07:36 0:06:03 0:03:46 0:06:05 0:11:39 0:06:56 0:13:40 0:17:42 0:10:42 0:01:57 0:18:12 0:10:45 Traffic Accident 0:04:03 0:05:23 0:03:19 0:06:13 0:06:00 0:10:50 0:10:16 0:11:24 0:14:08 0:39:13 1:08:29 0:50:45 Welfare Check 0:06:42 0:06:24 0:06:48 0:11:47 0:09:39 0:10:01 0:18:29 0:16:03 0:16:50 0:14:29 0:22:59 0:19:06 Average 0:05:03 0:05:36 0:05:27 0:07:17 0:08:00 0:08:15 0:12:19 0:13:36 0:13:42 0:21:08 0:21:25 0:20:06
ITEM NO. 20.
314
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 39: Response Time Record Status and Average Minute, by Record Priority, by Year 0:02:24
0:09:36
0:16:48
0:24:00
0:31:12
0:38:24
0:45:36
0:52:48
1:00:00
2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 Dispatch Time Travel Time Response Time On Scene Time
1 2
3 Average
ITEM NO. 20.
315
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 49: Response Time Record Status and Average Minute, by Record Priority, by Year Dispatch Time Travel Time Response Time On Scene Time
Priority 2021 2022 2023 2021 2022 2023 2021 2022 2023 2021 2022 2023 1 0:05:19 0:03:42 0:02:40 0:05:21 0:08:15 0:07:05 0:10:40 0:11:57 0:09:45 1:11:19 1:02:22 0:51:59 2 0:04:11 0:05:12 0:05:07 0:06:33 0:07:39 0:07:45 0:10:44 0:12:51 0:12:53 0:20:30 0:15:33 0:14:22 3 0:06:25 0:06:18 0:06:04 0:08:03 0:08:25 0:08:51 0:14:28 0:14:44 0:14:56 0:20:12 0:26:18 0:24:24 Average 0:05:03 0:05:36 0:05:27 0:07:17 0:08:00 0:08:15 0:12:19 0:13:36 0:13:42 0:21:08 0:21:25 0:20:06
ITEM NO. 20.
316
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
TRAFFIC ACCIDENTS
Chart 40: Community-Initiated and Field-Initiated Traffic Records, by Year 2021 2022 2023 2021 2022 2023
Community-Initiated Field-Initiated
Total 19 25 24 95 105 173
Traffic Enforcement 93 100 171
Traffic Accident 8 8 9 1 2
Traffic 9 9 13 1
Parking 2 8 2 1 4
0 50
100
150
200
250
300
350
400
ITEM NO. 20.
317
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 41: Community-Initiated Traffic Records, by Hour, by Year 0 1
2 3
4 5
6 7
00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 2021 2022 2023
ITEM NO. 20.
318
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 42: Field-Initiated Traffic Records, by Hour, by Year 0 1
2 3
4 5
6 7
8 9
10 11
12 13
14 15
16 17
18 19
20 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 2021 2022 2023
ITEM NO. 20.
319
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 50: Community-Initiated and Field-Initiated Accident Records, by Day of Week, by Hour (2021-2023) Community-Initiated Contact Field-Initiated Contact Monte Sereno Hour Sunday Monday Tuesday Wednesday Thursday Friday Saturday Total Sunday Monday Tuesday Wednesday Thursday Friday Saturday Total Total 00 1 1 5 1 2 2 1 1 12 13
01 1 1 1 1 2 2 1 7 8
02 2 1 2 5 5
03 1 1 2 1 1 6 6
04 3 3 2 8 8
05 1 1 2 2 1 1 1 4 9 11
07 1 1 1 3 2 1 4 7 10
08 1 1 8 1 6 1 1 3 20 21
09 1 1 1 3 3 2 3 3 3 8 2 24 27
10 1 1 3 1 6 5 3 5 5 3 4 25 31
11 1 2 1 4 3 1 5 1 4 1 5 20 24
12 2 1 1 4 10 4 7 3 5 29 33
13 1 1 1 3 4 2 2 2 4 4 18 21
14 1 1 2 3 14 4 3 4 10 2 40 42
15 1 2 2 2 7 5 2 2 2 3 8 4 26 33
16 1 1 1 1 4 4 5 2 3 3 17 21
17 2 1 1 4 2 10 4 5 4 2 27 31
18 2 2 1 1 1 3 5
19 1 1 1 1 4 1 3 1 1 6 10
20 2 2 1 1 6 4 2 6 1 1 1 15 21
21 2 1 1 4 2 2 1 2 1 5 3 16 20
22 1 2 1 4 3 2 3 1 4 6 19 23
23 1 1 1 3 1 1 4 4 4 14 17
Total 6 11 9 14 6 14 8 68 48 62 51 41 55 63 53 373 441
ITEM NO. 20.
320
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Chart 43: Community-Initiated and Field-Initiated Accident Records, by Day of Week, by Hour 0 2
4 6
8 10
12 14
16 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Community-Initiated Field-Initiated
00 01 02 03 04 05 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23
ITEM NO. 20.
321
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
EXTRA PATROL EVENTS
The department tracks extra patrol using the following codes: 1090: Monte Sereno Patrol; Patck: Patrol Check; Patrq: Patrol Request.
Table 51: Patrol Scheduled Events, by Record Type, by Year Community-Initiated Contact Field-Initiated Contact Monte Sereno Record Type 2021 2022 2023 Total 2021 2022 2023 Total Total Monte Sereno Patrol 218 1,045 1,263 1,263
Patrol Check 10 7 8 25 15 32 24 71 96
Patrol Request 4 3 7 7
Total 14 10 8 32 15 250 1,069 1,334 1,366
Table 52: Patrol Scheduled Events, by Day of Week, by Year Community-Initiated Contact Field-Initiated Contact Monte Sereno Day of Week 2021 2022 2023 Total 2021 2022 2023 Total Total Sunday 2 3 5 26 139 165 170
Monday 1 1 2 21 148 169 171
Tuesday 2 1 2 5 7 46 171 224 229
Wednesday 2 3 5 4 34 163 201 206
Thursday 1 1 2 4 51 152 203 207
Friday 3 1 4 2 44 157 203 207
Saturday 3 2 2 7 2 28 139 169 176
Total 14 10 8 32 15 250 1,069 1,334 1,366
Table 53: Patrol Scheduled Events, by # of Units Assigned Category, by Year Community-Initiated Contact Field-Initiated Contact Monte Sereno Unit Assigned Category 2021 2022 2023 Total 2021 2022 2023 Total Total One Unit 11 9 5 25 15 244 1,060 1,319 1,344
Two Units 3 1 3 7 5 9 14 21
Four or More Units 1 1 1
Grand Total 14 10 8 32 15 250 1,069 1,334 1,366
ITEM NO. 20.
322
Los Gatos-Monte Sereno Police Department
Organizational Assessment
www.MelioraPSC.com
Table 54: Average Total Event Time for Patrol Scheduled Events, by Record Category, by Year Community-Initiated Contact Field-Initiated Contact Monte Sereno Unit Assigned Category 2021 2022 2023 Total 2021 2022 2023 Total Total One Unit 5.80 5.25 8.00 6.00 14.64 31.12 37.58 36.07 35.36 Two Units 9.33 5.00 30.67 17.86 43.00 21.00 32.00 23.00 Grand Total 6.62 5.22 17.71 8.86 14.64 31.27 37.54 36.05 35.22
ITEM NO. 20.