Los Gatos City Council
June 17, 2025

ITEM NO. 25.

PAGE 2 OF 5
SUBJECT: 2025 Community Survey Results
DATE: June 17, 2025
community survey was conducted at the beginning of 2022 and presented to the Town Council on May 3, 2022.

In 2025, the Town engaged ETC Institute to perform another community survey to provide continuity and allow the Town to continue to utilize the features of the personalized Town data dashboard . The 2022 survey results provide a benchmark for the 2025 survey results resulting in a time series of community satisfaction. ETC Institute is also working to update the Town’s personalized interactive dashboard with the results from the 2025 so that the results can be compared and contrasted with the results from 2022. The dashboard can be found on the Town website at www.losgatosca.gov/2797/Community-Surveys.

DISCUSSION:

The 2025 Community Survey contained the same questions that were asked in 2022 with minor adjustments including:
 Condition of Town buildings and facilities was added as an option for satisfaction rating (Question 7);
 For clarity, the satisfaction rating for how well the Town is managing growth was changed to satisfaction with the variety and number of businesses available in Los Gatos (Question 11) to distinguish the economic development aspect of the question from another question related to housing;
 Options for (1) improving disaster preparation and response for hazards such as wildfires and earthquakes and (2) improving the condition of Town facilities and buildings were added as options for community investment areas (Question 13); and  Demographic questions regarding disability and LGBTQ+ identity were added.

The survey instrument was mailed to a random sample of households starting March 18, 2025.

At the conclusion of the survey response period, ETC institute received 502 completed surveys, surpassing the goal of 400 households, and equating to a precision of at least +/- 4.34% at the 95% level of confidence. The survey sample was both representative of demographic and geographic respondents. The GIS map below shows the Town boundaries and the red dots represent completed surveys.

ITEM NO. 25.

PAGE 3 OF 5
SUBJECT: 2025 Community Survey Results
DATE: June 17, 2025
The survey results contain information the Council may consider when targeting resources toward services of the highest importance to residents and the targeting of resources toward those services where residents are the least satisfied. Provided below are some of the highlevel findings from the survey. ETC Institute will highlight additional report findings during the Council meeting.
 The areas of perception that had the highest ratings in Los Gatos were overall quality of life in the Town (90%), overall feeling of safety in the Town (90%), and overall image of the Town (85%).
 Almost all residents rated the Town as either an excellent or good place to live (99%) and as a place to raise children (93%). Compared to the national average in both of these categories, the Town’s rating as a place to live was over double the national average of 49% and 32% above the national average as a place to raise children.  The highest levels of satisfaction with Town services were the overall quality of Library services (91%), Town parks and recreation facilities (89%), and overall quality of Police services (81%).
 The top three Town services that are most important to residents are overall maintenance of Town streets, sidewalks, and infrastructure (53%), overall quality of Town Police services (48%), and Town planning, building, and development services (e.g., issuing permits) (36%).
 The top four community investment areas were (1) Maintaining streets, sidewalks, and storm sewer systems (96%, (2) Improving traffic flow to reduce traffic congestion (94%),

ITEM NO. 25.

PAGE 4 OF 5
SUBJECT: 2025 Community Survey Results
DATE: June 17, 2025
(3) Maintaining 911 response times (89%), and (4) Improving disaster preparation and response for hazards such as wildfires and earthquakes (89%). o Improving traffic flow to reduce congestion was the top choice when residents were asked which item was most important for the Town to pursue.  Residents prefer to get information about the Town of Los Gatos from local publications, the weekly “What’s New” Town eNewsletter or other Town NotifyMe registrations, and the Town website.
 The top three social media accounts that residents follow are the Town Nextdoor, Facebook, and Instagram pages.

In addition to the individual importance and satisfaction findings in the survey, the ETC Institute develops an Importance-Satisfaction (IS) rating. The IS rating is based on the concept that public agencies will maximize overall resident satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. Based on the results of this analysis, the major services that are recommended as the top opportunities for improvement over the next two years, in order to raise the Town’s overall satisfaction rating, are:
 Town planning, building, and development services (e.g., issuing permits) (0.2355 IS rating)
 Overall maintenance of Town streets, sidewalks, and infrastructure (0.1896 IS rating) Improvements in those two areas will maximize the overall satisfaction among residents of Los Gatos.

The second level of IS analysis reviewed the importance of and satisfaction with specific areas of services. Based on the results of this analysis, the services that are recommended as the top priorities within each Department are as follows:
 Public Safety: (1) Overall efforts to prevent crime, (2) visibility of Police personnel in neighborhoods, (3) efforts to collaborate with the public to address concerns, and (4) enforcement of local traffic laws.
 Streets, Sidewalks, and Infrastructure: (1) Flow of traffic on Town streets, (2) maintenance of major Town streets, and (3) overall cleanliness of Town streets and other public areas.
 Parks and Facilities: No items received a high priority IS rating, indicating that the Town is providing services in this area at a level that is currently satisfying residents.  Economic Opportunity: (1) Variety and number of businesses available in Los Gatos, (2) support for entrepreneurs and small business owners available in Town, and (3) access to quality housing you can afford.
 Communication and Community Engagement: (1) Efforts by the Town to keep residents informed about local issues, (2) opportunity to engage and provide input into decisions

ITEM NO. 25.

PAGE 5 OF 5
SUBJECT: 2025 Community Survey Results
DATE: June 17, 2025
made by elected officials, and (3) opportunity to engage in improvement in my neighborhood.

CONCLUSION:

Receive the results of the Community Survey (Attachments 1 and 2) and provide any comments or direction to staff.

COORDINATION:

This staff report was coordinated by the Town Manager’s Office.

ENVIRONMENTAL ASSESSMENT:

This is not a project defined under CEQA, and no further action is required.

Attachments:

1. 2025 Community Survey Results

2. 2025 Community Survey Mapping

3. Presentation from ETC Institute

ITEM NO. 25.

Town of Los Gatos, California
2025 Town of Los Gatos Community Survey
Findings Report
Submitted to the City of Los Gatos, California by:

ETC Institute
725 W. Frontier Lane,
Olathe, KS 66061
April 2025
Attachment 1

ITEM NO. 25.

Contents
Executive Summary ........................................................... i Section 1: Charts and Graphs............................................ 1 Section 2: Benchmarking Analysis...................................38 Section 3: Trends Analysis ..............................................46 Section 4: Importance-Satisfaction Analysis....................60 Section 5: Open-Ended Comments.................................. 69 Section 6: Tabular Data ..................................................82 Section 7: Survey Instrument........................................ 124

ITEM NO. 25.
i Executive Summary

ITEM NO. 25.

ETC Institute (2025) Page i
2025 Town of Los Gatos Community Survey
Executive Summary
Purpose
In March and April of 2025, ETC Institute conducted a community survey on behalf of the Town of Los Gatos.

The primary goal of the survey was to collect resident feedback on Town programs and services. Insights gathered from the survey will help guide efforts to enhance service delivery, address community challenges, and support strategic resource allocation. This marks the second time ETC Institute has administered a community survey for the Town of Los Gatos, with the first conducted in 2022.

Methodology
A six-page survey, accompanied by a cover letter and a postage-paid return envelope, was mailed to a randomly selected sample of households in Los Gatos. The cover letter outlined the survey’s purpose and encouraged recipients to complete and return it by mail or participate online. To ensure accessibility, residents were also given the option to complete the survey in Spanish, either online or by phone.

At the conclusion of the online survey, respondents were asked to provide their home address. This step was necessary to verify that only individuals from the original random sample were included in the final dataset.

ETC Institute cross-referenced these addresses with the sample list to confirm eligibility. Responses without a matching address were separated from the main database to maintain the integrity of the sample.

To further boost participation, ETC Institute conducted follow-up outreach to sampled households and promoted the survey through targeted social media advertisements on platforms such as Facebook and Instagram.

The goal was to obtain completed surveys from at least 400 residents. This goal was surpassed, with a total of 502 residents completing the survey. The overall results for the sample of 502 residents have a precision of at least ±4.34% at the 95% level of confidence.

Notes on Reporting:

The combination of top two box responses such as “very satisfied” or “satisfied” has been used to represent results for the purpose of this executive summary and throughout this report.

The percentage of “don’t know” responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from Los Gatos with the results from other communities in ETC Institute’s DirectionFinder® database. Since the number of “don’t know” responses often reflect the utilization and awareness of Town services, the percentage of “don’t know” responses have been provided in the tabular data section of this report.

This report contains:
• An executive summary of the methodology and major findings. • Charts showing the overall results for most questions on the survey. • Benchmarking data that show how the results for Los Gatos compared to other communities. • Charts showing the trends from this survey compared to the survey in 2022. • Importance-Satisfaction analysis to determine Town priorities. • Tables that show the results of the random sample for each question on the survey. • A copy of the survey instrument.

ITEM NO. 25.

ETC Institute (2025) Page ii
2025 Town of Los Gatos Community Survey
Executive Summary
Overview
Ratings and Perceptions of Los Gatos
Perceptions play a pivotal role in shaping overall satisfaction within a community. How individuals perceive various aspects of their community, including safety, amenities, and services, significantly influences their overall happiness and contentment with where they live. The areas of perception that had the highest ratings in Los Gatos were overall quality of life in the Town (90%), overall feeling of safety in the Town (90%), and overall image of the Town (85%).The lowest rated perceptions for Los Gatos were overall quality of services provided by the Town (71%), and overall value you receive for your Town tax dollars and fees (50%).

The overall ratings of Los Gatos that were the highest were as a place to live (99%), and as a place to raise children (93%). The lowest rated areas for Los Gatos were as a place to retire (68%), and as a place to work (68%).

Overall Quality of Town Services
The highest levels of satisfaction with town services provided by the Town of Los Gatos were the overall quality of Town library services (91%), Town parks and recreation facilities (89%), and overall quality of Town police services (81%). The lowest levels of satisfaction were overall effectiveness of Town communication with the public (48%), and Town planning, building and development services (35%). The town services that residents indicated are most important for the town to provide are: 1.) Overall maintenance of Town streets, sidewalks, and infrastructure, 2.) Overall quality of Town police services and 3.) Town planning, building, and developmental services.

The top two highest priorities for the Town of Los Gatos according to ETC’s Importance-Satisfaction Analysis for town services were 1.) Town planning, building, and developmental services and, 2.) Overall maintenance of Town streets, sidewalks, and infrastructure. Improvements in these areas will maximize the overall satisfaction among residents of Los Gatos.

Public Safety Perceptions
The highest levels of satisfaction with public safety were professionalism of police officers (85%), effectiveness of local police protection (83%), and how quickly police respond to emergencies (79%). The lowest levels of satisfaction were with the visibility of police personnel in neighborhoods (55%), enforcement of local traffic laws (54%), and efforts to collaborate with the public to address concerns (50%). The public safety perceptions that residents indicated should receive the most emphasis over the next two years were: 1.) The Town’s overall efforts to prevent crime, 2.) Effectiveness of local police protection, and 3.) How quickly police respond to emergencies.

The top four highest priorities for the Town of Los Gatos for public safety were 1.) The Town’s overall efforts to prevent crime, 2.) Visibility of police personnel in neighborhoods, 3.) Efforts to collaborate with the public to address concerns, and 4.) Enforcement of local traffic laws. Improvements in these areas will maximize the overall satisfaction among residents of Los Gatos.

Streets, Sidewalks, and Infrastructure
The highest levels of satisfaction with streets, sidewalks, and infrastructure were the condition of Town buildings and facilities (82%), overall cleanliness of Town streets and other public areas (80%), and maintenance of street signs and traffic signals (77%). The lowest levels of satisfaction were with the condition of sidewalks in the Town (61%), quality of on-street bicycle infrastructure (55%), and flow of traffic on Town streets (25%).

ITEM NO. 25.

ETC Institute (2025) Page iii
2025 Town of Los Gatos Community Survey
Executive Summary
The streets, sidewalks, and infrastructure services that residents indicated should receive the most emphasis over the next two years were: 1.) Flow of traffic on Town streets, 2.) Maintenance of major Town streets, and

3.) Overall cleanliness of Town streets and other public areas.

The top two highest priorities for the Town of Los Gatos for streets, sidewalks, and infrastructure services are

1.) Flow of traffic on Town streets, and 2.) Condition of sidewalks in Town. Improvements in these areas will maximize overall satisfaction among residents.

Parks and Facilities
The highest levels of satisfaction with parks and facilities in Los Gatos were the maintenance of Town parks (90%), walking and biking trails in the Town (82%), and quality of facilities such as picnic areas and playgrounds in Town parks (82%). All the other items rated above sixty-seven percent (67%) indicating high satisfaction in this area. The parks and facilitiesitemsthat residents indicated should receive the most emphasis over the next two years were, 1.) Maintenance of Town parks, 2.) Walking and biking trails in Town, and 3.) Quality of facilities such as picnic areas and playgrounds in Town parks.

As expected with the high levels of satisfaction, no items received a high priority rating from ETC’s Importance satisfaction rating. This indicates that the Town is providing services in this area at a level that is currently satisfying residents.

Economic Opportunity
The highest levels of satisfaction with economic opportunity in Los Gatos were the access to healthy food that you can afford (65%), the access to quality health care that you can afford (64%), and the variety and number of businesses available in Los Gatos (55%). The lowest levels of satisfaction were with the Town’s efforts to attract new businesses and tourism (31%), the availability of adequate and affordable housing units (27%), and the access to quality childcare that you can afford (25%). The economic opportunity items that residents indicated should receive the most emphasis over the next two years were: 1.) Variety and number of businesses available in Los Gatos, 2.) Support for entrepreneurs and small business owners available in Town, and 3.) Town’s efforts to attract new businesses and tourism.

The top three highest priorities for the Town of Los Gatos were 1.) Variety and number of businesses available in Los Gatos, 2.) Support for entrepreneurs and small business owners available in Town, and 3.) Access to quality housing you can afford.

Communication and Community Engagement
The highest levels of satisfaction with communication and community engagement in Los Gatos were the access to information about Town Council, Boards, and Commissions meetings (57%), the availability of information about Town programs and services (52%), and the efforts by the Town to keep residents informed about local issues (41%). The lowest levels of satisfaction were with the Town use of social media (32%), the opportunity to engage in improvements in my neighborhood (26%), and the opportunity to engage in development projects in my neighborhood (24%). The communication and community engagement items that residents indicated should receive the most emphasis over the next two years were: 1.) Efforts by the Town to keep residents informed about local issues, 2.) Opportunity to engage and provide input into decisions made by elected officials, and 3.) Availability of information about Town programs and services.

The top three highest priorities for the Town of Los Gatos were 1.) Efforts by the Town to keep residents informed about local issues 2.) Opportunity to engage and provide input into decisions made by elected officials, and 3.) Opportunity to engage in improvements in my neighborhood.

ITEM NO. 25.

ETC Institute (2025) Page iv
2025 Town of Los Gatos Community Survey
Executive Summary
Additional Communication Findings
• Residents currently receive their news and information about the Town of Los Gatos from local publications, regional news outlets, radio, newspapers, magazines, and through word of mouth from neighbors.
• When residents were asked where they would prefer to receive information about the Town of Los Gatos, the top three choices were:

1. Local publications

2. The weekly "What's New" Town eNewsletter or other Town Notify Me registrations

3. The Town of Los Gatos website
Aligning the Town’s communication efforts with residents’ preferred sources can help improve satisfaction and engagement.
• The top three social media accounts followed by residents are:

1. Town Nextdoor

2. Town Facebook

3. Town Instagram
Additional Findings
• Thirty-eight percent (38%) of residents have called or visited the Town in the past year with a question problem or complaint.
• Of those who have contacted the Town, seventy-three percent (73%) of residentssaid it was “very easy” or “easy” to contact the person they needed to reach.
o The top three departments contacted were:

1. Parks and Public Works

2. Police

3. Town Manager and Clerk Offices
• The community investment areas with the highest levels of resident support were:

1. Maintaining streets, sidewalks, and storm sewer systems

2. Improving traffic flow to reduce congestion

3. Maintaining 911 response times

4. Improving disaster preparation and response for hazards such as wildfires and earthquakes o Improving traffic flow to reduce congestion emerged as the top priority when residents were asked which item they believe is most important for the Town to pursue.

ITEM NO. 25.
1 Charts and Graphs
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 1

ITEM NO. 25.

Q1. Overall Ratings of Los Gatos
by percentage of respondents (excluding don’t know)
69%
61%
48%
38%
36%
30%
33%
36%
30%
31%
1%
6%
12%
18%
27%
0%
0%
4%
14%
6%
0% 20% 40% 60% 80% 100%
As a place to live
As a place to raise children
As a place where I feel welcome
As a place to retire
As a place to work
Excellent (5) Good (4) Neutral (3) Below Average / Poor (2/1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 2

ITEM NO. 25.

Q2. Satisfaction with Town Services
by percentage of respondents (excluding don’t know)
59%
45%
45%
18%
25%
11%
8%
33%
44%
36%
47%
38%
37%
28%
8%
8%
14%
22%
28%
37%
26%
1%
3%
5%
14%
9%
16%
38%
0% 20% 40% 60% 80% 100%
Overall quality of Town library services
Town parks and recreation facilities
Overall quality of Town police services
Overall maintenance of Town streets,
sidewalks, and infrastructure
Overall quality of customer service you
receive from Town employees
Overall effectiveness of Town
communication with the public
Town Planning, Building, and
Development services
(e.g., issuing permits)
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 3

ITEM NO. 25.

Q3. Which TWO Of The Services Listed In Question 2 Do You Think Are MOST IMPORTANT For The Town To Provide?
by percentage of respondents who selected the item as one of their top two choices 53%
48%
36%
25%
10%
6%
5%
0% 20% 40% 60% 80% 100%
Overall maintenance of Town streets,
sidewalks, and infrastructure
Overall quality of Town police services
Town planning, building, and development
services (e.g., issuing permits)
Town parks and recreation facilities
Overall effectiveness of Town
communication with the public
Overall quality of Town library services
Overall quality of customer service you
receive from Town employees
1st Choice 2nd Choice
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 4

ITEM NO. 25.

Q4. Perceptions of the Community
by percentage of respondents (excluding don’t know)
44%
49%
39%
21%
15%
47%
41%
46%
50%
35%
9%
7%
11%
24%
33%
1%
3%
4%
5%
17%
0% 20% 40% 60% 80% 100%
Overall quality of life in the Town
Overall feeling of safety
in the Town
Overall image of the Town
Overall quality of services
provided by the Town
Overall value you receive for your
Town tax dollars and fees
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 5

ITEM NO. 25.

Q5. Public Safety Perceptions
by percentage of respondents (excluding don’t know)
51%
39%
43%
45%
37%
24%
16%
16%
17%
34%
44%
37%
33%
38%
47%
39%
39%
33%
13%
14%
18%
20%
20%
24%
32%
27%
38%
2%
3%
2%
2%
5%
5%
13%
19%
13%
0% 20% 40% 60% 80% 100%
Professionalism of Police Officers
Effectiveness of local Police protection
How quickly police respond
to emergencies
Quality of dispatch/911 services
Overall Police performance
in your neighborhood
The Town's overall efforts
to prevent crime
The visibility of Police personnel
in neighborhoods
Enforcement of local traffic laws
Efforts to collaborate with the public
to address concerns
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 6

ITEM NO. 25.

Q6. Which THREE Services Listed In Question 5 Do You Think Should Receive The MOST EMPHASIS From The Town Over The Next TWO Years? by percentage of respondents who selected the item as one of their top three choices 52%
42%
41%
31%
29%
27%
18%
15%
14%
0% 20% 40% 60% 80% 100%
Town's overall efforts to prevent crime
Effectiveness of local police protection
How quickly police respond to emergencies
Visibility of police personnel
in neighborhoods
Enforcement of local traffic laws
Efforts to collaborate with the public
to address concerns
Overall police performance in
your neighborhood
Quality of dispatch/911 services
Professionalism of police officers
1st Choice 2nd Choice 3rd Choice
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 7

ITEM NO. 25.

Q7. Satisfaction with Streets, Sidewalks and Infrastructure by percentage of respondents (excluding don’t know)
25%
24%
26%
21%
22%
21%
25%
16%
21%
6%
57%
55%
52%
53%
48%
48%
41%
45%
34%
19%
15%
15%
16%
15%
17%
21%
24%
25%
30%
23%
3%
6%
7%
10%
13%
10%
11%
14%
15%
52%
0% 20% 40% 60% 80% 100%
Condition of Town buildings and facilities
Overall cleanliness of Town streets
and other public areas
Maintenance of street signs and traffic signals
Maintenance of major Town streets
Maintenance of streets in your neighborhood
Adequacy of Town street lighting
Accessibility of streets, sidewalks, and
buildings for people with disabilities
Condition of sidewalks in the Town
Quality of on-street bicycle infrastructure
(bike lanes/wayfinding signs)
Flow of traffic on Town streets
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 8

ITEM NO. 25.

Q8. Which THREE Of The Services Listed In Question 7 Do You Think Should Receive The MOST EMPHASIS From The Town Over The Next TWO Years? by percentage of respondents who selected the item as one of their top three choices 69%
39%
31%
30%
27%
21%
15%
14%
12%
8%
0% 20% 40% 60% 80% 100%
Flow of traffic on Town streets
Maintenance of major Town streets
Overall cleanliness of Town streets and
other public areas
Maintenance of streets in your neighborhood
Condition of sidewalks in Town
Quality of on-street bicycle infrastructure
(bike lanes/wayfinding signs)
Adequacy of Town street lighting
Maintenance of street signs and traffic signals
Accessibility of streets, sidewalks, and
buildings for people with disabilities
Condition of Town buildings and facilities
1st Choice 2nd Choice 3rd Choice
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 9

ITEM NO. 25.

Q9. Satisfaction with Park Facilities
by percentage of respondents (excluding don’t know)
40%
34%
30%
30%
28%
24%
50%
49%
52%
46%
47%
44%
7%
13%
15%
21%
22%
25%
2%
5%
3%
3%
3%
7%
0% 20% 40% 60% 80% 100%
Maintenance of Town parks
Walking and biking trails in the Town
Quality of facilities such as picnic areas
and playgrounds in Town parks
Quality of customer service
from Parks employees
Quality of Town outdoor athletic fields
(e.g., baseball and soccer)
Quality of other recreation facilities
- tennis/pickleball courts
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 10

ITEM NO. 25.

Q10. Which TWO Of The Services Listed In Question 9 Do You Think Should Receive The MOST EMPHASIS From The Town Over The Next TWO Years? by percentage of respondents who selected the item as one of their top two choices 60%
50%
30%
13%
12%
5%
0% 20% 40% 60% 80% 100%
Maintenance of Town parks
Walking and biking trails in Town
Quality of facilities such as picnic areas
and playgrounds in Town parks
Quality of Town outdoor athletic fields
(e.g., baseball and soccer)
Quality of other recreation facilities
-tennis/pickleball courts
Quality of customer service
from parks employees
1st Choice 2nd Choice
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 11

ITEM NO. 25.

Q11. Satisfaction with Economic Opportunity
by percentage of respondents (excluding don’t know)
25%
25%
16%
17%
13%
10%
8%
11%
9%
40%
38%
39%
38%
24%
22%
23%
16%
16%
23%
24%
24%
39%
31%
40%
42%
27%
45%
13%
12%
21%
6%
33%
27%
28%
45%
31%
0% 20% 40% 60% 80% 100%
Access to healthy food that
you can afford
Access to quality health care
that you can afford
The variety and number of businesses
available in Los Gatos
Qualified workforce
Access to quality housing you can afford
Support for entrepreneurs and small
business owners available in the Town
Town's efforts to attract new
business and tourism
Availability of adequate and
affordable housing units
Access to quality childcare that
you can afford
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 12

ITEM NO. 25.

Q12. Which THREE Of The Economic Opportunities Listed In Question 11 Do You Think Should Receive The MOST EMPHASIS From The Town Over The Next TWO Years? by percentage of respondents who selected the item as one of their top three choices 41%
40%
35%
34%
31%
28%
25%
15%
7%
0% 20% 40% 60% 80% 100%
Variety and number of businesses
available in Los Gatos
Support for entrepreneurs and small business
owners available in Town
Town's efforts to attract new business and tourism
Access to quality housing you can afford
Access to healthy food that you can afford
Availability of adequate and affordable housing units
Access to quality health care that you can afford
Access to quality childcare that you can afford
Qualified workforce
1st Choice 2nd Choice 3rd Choice
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 13

ITEM NO. 25.

Q13. Support For Community Investment Areas
by percentage of respondents (excluding don’t know)
63%
77%
57%
53%
46%
39%
31%
35%
40%
28%
23%
15%
33%
17%
32%
36%
39%
43%
48%
44%
39%
35%
39%
44%
4%
5%
10%
9%
11%
15%
18%
16%
16%
20%
28%
31%
0%
1%
1%
2%
4%
4%
3%
5%
5%
17%
10%
10%
0% 20% 40% 60% 80% 100%
Maintaining streets, sidewalks,
and storm sewer systems
Improving traffic flow to
reduce traffic congestion
Maintaining 911 response times
Improving disaster preparation and response for
hazards such as wildfires and earthquakes
Improving pedestrian access and
safety along Town roads
Upgrading walking, hiking, and bike trails
Upgrading Town parks, playground
equipment, and restrooms
Beautifying downtown
Increasing neighborhood police patrols
Improving bicycle access and safety
on Town roads
Investing in more library materials and programs
Improving condition of Town facilities and buildings
Very Supportive (4) Supportive (3) Not Sure (2) Not Supportive (1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 14

ITEM NO. 25.

Q14. Which THREE Of The Items Listed In Question 13 Do You Think Are MOST IMPORTANT For The Town To Pursue?
by percentage of respondents who selected the item as one of their top three choices 65%
38%
33%
24%
24%
23%
15%
14%
14%
12%
7%
2%
0% 20% 40% 60% 80% 100%
Improving traffic flow to reduce traffic congestion
Maintaining streets, sidewalks, and
storm sewer systems
Improving disaster preparation and response for
hazards such as wildfires and earthquakes
Increasing neighborhood police patrols
Maintaining 911 response times
Improving pedestrian access and safety
along Town roads
Upgrading Town parks, playground
equipment, and restrooms
Improving bicycle access and safety on Town roads
Beautifying Downtown
Upgrading walking, hiking, and biking trails
Investing in more library materials and programs
Improving condition of Town facilities and buildings
1st Choice 2nd Choice 3rd Choice
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 15

ITEM NO. 25.

Q16. Satisfaction with Communication and Community Engagement by percentage of respondents (excluding don’t know)
17%
12%
9%
6%
9%
8%
9%
8%
5%
6%
41%
40%
32%
34%
29%
28%
27%
25%
21%
18%
32%
35%
36%
47%
42%
47%
38%
54%
44%
40%
11%
13%
23%
13%
19%
17%
26%
14%
30%
36%
0% 20% 40% 60% 80% 100%
Access to information about Town Council,
Boards, and Commissions meetings
Availability of information about
Town programs and services
Efforts by the Town to keep residents
informed about local issues
Overall usefulness of Town website
Timeliness of information provided by the Town
Access to Finance and Budget information
Opportunity to engage/provide input into
decisions made by Elected Officials
Town use of social media
Opportunity to engage in improvements
in my neighborhood
Opportunity to engage in development
projects in my neighborhood
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 16

ITEM NO. 25.

Q17. Which THREE Of The Services Listed In Question 16 Do You Think Should Receive The MOST EMPHASIS From The Town Over The Next TWO Years?
by percentage of respondents who selected the item as one of their top three choices 44%
32%
29%
26%
25%
21%
14%
14%
12%
10%
0% 20% 40% 60% 80% 100%
Efforts by Town to keep residents informed
about local issues
Opportunity to engage/provide input into decisions
made by Elected Officials
Availability of information about Town
programs and services
Opportunity to engage in improvements
in my neighborhood
Opportunity to engage in development projects
in my neighborhood
Access to information about Town Council,
Boards, and Commissions meetings
Access to Finance and Budget information
Timeliness of information provided by Town
Overall usefulness of Town website
Town use of social media
1st Choice 2nd Choice 3rd Choice
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 17

ITEM NO. 25.

Q18. Please CHECK ALL The Ways You Learn About Los Gatos Programs, News, Activities, And Events.
by percentage of respondents (multiple selections could be made) 61%
53%
51%
48%
38%
32%
29%
27%
26%
16%
8%
4%
3%
0% 20% 40% 60% 80% 100%
Local publications: Outlook, Los Gatan, Los Gatos
Living, Los Gatos Weekly, The Print
Regional news, radio, newspaper, magazines
Hear about it from neighbors
Word of mouth from friends and family
Town of Los Gatos website (LosGatosCA.gov)
Town/Library/PD/Social media
Flyers, signage
Weekly "What's New" Town eNewsletter or other Town
Notify Me registrations
Online search/blogs (e.g., The Patch)
Los Gatos Chamber of Commerce
Hear about it at work or in professional settings
KCAT local Comcast Cable Channel 15
Other
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 18

ITEM NO. 25.

Q19. Which THREE Of The Sources From The List In Question 18 Do You MOST PREFER To Use To Learn About Town News, Events, Programs, Or Activities? by percentage of respondents who selected the item as one of their top three choices 42%
32%
30%
25%
24%
17%
11%
8%
8%
8%
2%
2%
0% 20% 40% 60% 80% 100%
Local publications: Outlook, Los Gatan, Los Gatos
Living, Los Gatos Weekly, The Print
Weekly "What's New" Town eNewsletter or other
Town Notify Me registrations
Town of Los Gatos website (LosGatosCA.gov)
Regional news, radio, newspaper, magazines
Town/Library/PD/Social media
Flyers, signage
Online search/blogs (e.g., The Patch)
Los Gatos Chamber of Commerce
Hear about it from neighbors
Word of mouth from friends and family
KCAT local Comcast Cable Channel 15
Hear about it at work or in professional settings
1st Choice 2nd Choice 3rd Choice
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 19

ITEM NO. 25.

Q20. Please CHECK ALL Of The Town's Social Media
Accounts That You Follow.
by percentage of respondents (multiple selections could be made) 31%
20%
17%
6%
5%
5%
5%
5%
2%
2%
2%
0% 20% 40% 60% 80% 100%
Town Nextdoor
Town Facebook
Town Instagram
Town X (formerly Twitter)
PD Facebook
Library Facebook
Library Instagram
PD Instagram
Town LinkedIn
PD X (formerly Twitter)
Other
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 20

ITEM NO. 25.

Q21. Have You Called Or Visited The Town With A Question, Problem, Or Complaint During The Past Year?
by percentage of respondents (excluding don’t know)
38%
62%
Yes No
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 21

ITEM NO. 25.

Q21a. How Easy Was It To Contact The Person You
Needed To Reach?
by percentage of respondents (excluding don’t know)
36%
37%
18%
9%
0% 20% 40% 60% 80% 100%
Very easy
Somewhat easy
Difficult
Very difficult
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 22

ITEM NO. 25.

Q21b. What Department(s) Did You Contact?
by percentage of respondents (multiple selections could be made) 45%
30%
20%
17%
7%
4%
2%
19%
0% 20% 40% 60% 80% 100%
Parks and Public Works
Police
Town Manager/Clerk Offices
Community Development
Library
Town Attorney
Finance
Other
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 23

ITEM NO. 25.

Q21c. Several Factors May Influence Your Perception Of The Quality Of Customer Service You Receive From Town Employees. Please Rate How Often The Employees You MOST RECENTLY Contacted Have Displayed The Following.
by percentage of respondents (excluding don’t know)
61%
37%
36%
37%
34%
25%
31%
31%
25%
26%
9%
15%
19%
16%
15%
5%
17%
15%
23%
24%
0% 20% 40% 60% 80% 100%
They were courteous and polite
They gave prompt, accurate, and
complete answers to questions
They did what they said they would
do in a timely manner
They made it easy for me to
handle my request
They helped me resolve an issue to my
satisfaction or adequately
explained their reasoning
Always (5) Usually (4) Sometimes (3) Seldom / Never (2/1) 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 24

ITEM NO. 25.

Demographics
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 25

ITEM NO. 25.

Q22. Do You Think You Will Be Living In Los Gatos, CA,
Five Years From Now?
by percentage of respondents (excluding not provided)
84%
16%
Yes No
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 26

ITEM NO. 25.

Q23. Do You Own Or Rent Your Current Residence?
by percentage of respondents (excluding not provided)
79%
21%
Own Rent
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 27

ITEM NO. 25.

Q24. What Type Of Dwelling Do You Live In?
by percentage of respondents (excluding “not provided”) 80%
13%
6%
1%
0% 20% 40% 60% 80% 100%
Single family house (detached
from other houses)
Duplex or townhome
Apartment or
condominium building
Other
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 28

ITEM NO. 25.

Q25. How Many Years Have You Lived In Los Gatos?
by percentage of respondents (excluding “not provided”) 13%
9%
11%
7%
21%
39%
0% 20% 40% 60% 80% 100%
0-5
6-10
11-15
16-20
21-30
31+
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 29

ITEM NO. 25.

Q26. Please Answer The Following Questions By Circling "Yes" Or "No." by percentage of respondents (excluding not provided)
94%
70%
60%
36%
6%
30%
40%
64%
0% 20% 40% 60% 80% 100%
Had members of your household visit
any parks in Los Gatos in the last year?
Ridden a bicycle on Town streets or
used Town trails in the last year?
Visited the Town's website
(losgatosca.gov) in the last year?
Had contact with a Police Department
Officer during the last year?
Yes No
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 30

ITEM NO. 25.

Q27. Which Of The Following Best Describes Your
Race/Ethnicity?
by percentage of respondents
2%
0%
19%
10%
1%
0%
68%
2%
0% 20% 40% 60% 80% 100%
African American/Black
American Indian/Alaska Native
Asian
Hispanic/Latino/Latina/Spanish Origin
Chicano/Chicana
Native Hawaiian or Other Pacific Islander
White
Other
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 31

ITEM NO. 25.

Q28. What Is Your Preferred Language To Speak?
by percentage of respondents (excluding not provided)
97%
2%

0.20%

0.20%
1%
0% 20% 40% 60% 80% 100%
English
Spanish
Mandarin
Russian
Other
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 32

ITEM NO. 25.

Q29. Would You Say Your Total Annual Household Income Is... by percentage of respondents
6%
11%
22%
48%
13%
0% 20% 40% 60% 80% 100%
Under $50K
$50K to $99,999
$100K to $199,999
$200K+
Not provided
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 33

ITEM NO. 25.

Q30. What Is Your Age?
by percentage of respondents (excluding “not provided”) 3%
17%
19%
19%
20%
23%
0% 20% 40% 60% 80% 100%
18-24 years
25-34 years
35-44 years
45-54 years
55-64 years
65+ years
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 34

ITEM NO. 25.

Q31. What Is Your Gender Identity?
by percentage of respondents (excluding “not provided”) 49%
50%

0.20%

0.40%
0% 20% 40% 60% 80% 100%
Male
Female
Non-binary/third gender
Prefer to self-describe
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 35

ITEM NO. 25.

Q32. Do You, Or Does Anyone In Your Household,
Identify As A Person With A Disability?
by percentage of respondents (excluding prefer not to say) 13%
87%
Yes No
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 36

ITEM NO. 25.

Q33. Do You, Or Does Anyone In Your Household, Identify As Lesbian, Gay, Bisexual, Transgender, Queer, Or Another
LGBTQ+ Identity?
by percentage of respondents (excluding prefer not to say) 7%
93%
Yes No
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 37

ITEM NO. 25.
2 Benchmarking
Analysis
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 38

ITEM NO. 25.

National Benchmarking Analysis
Overview
ETC Institute’s DirectionFinder® program was originally developed in 1999 to help community leaders use statistically valid community survey data as a tool for making better decisions. Since November 1999, the survey has been administered in more than 300 cities and counties in 49 states. Most participating communities conduct the survey on an annual or biennial basis.

This report contains benchmarking data from three sources: (1) a national survey that was administered by ETC Institute during the summer of 2023 to a random sample of more than 8,000 residents in the continental United States and (2) from this national survey, an average of the respondents from California and 3.) The average survey responses from communities with a population between 30,000 and 99,999 residents.

The charts on the following pages show how the results for the Town of Los Gatos compare to the national average, the California average, and the communities with 30,000 – 99,999 residents.

ETC Institute does not maintain benchmarking data for all the items that were included in the Town’s 2025 survey. Only items that ETC Institute maintains benchmarking data for are included in this section. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 39

ITEM NO. 25.

Q1. Overall Ratings of Los Gatos
Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average As a place to live
As a place to raise children
As a place to retire
As a place to work
99%
93%
68%
68%
56%
62%
51%
58%
51%
62%
53%
58%
49%
61%
52%
57%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 40

ITEM NO. 25.

Q2. Satisfaction with Town Services
Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average Overall quality of Town library services
Town parks and recreation facilities
Overall quality of Town police services
Overall maintenance of Town streets,
sidewalks, and infrastructure
Overall quality of customer service you
receive from Town employees
Overall effectiveness of Town
communication with the public
91%
89%
81%
65%
63%
48%
63%
50%
46%
40%
41%
30%
63%
51%
54%
43%
46%
42%
64%
49%
53%
41%
39%
37%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 41

ITEM NO. 25.

Q4. Perceptions of the Community
Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average Overall feeling of safety
in the Town
Overall image of the Town
Overall quality of services
provided by the Town
Overall value you receive for your
Town tax dollars and fees
90%
85%
71%
50%
61%
56%
49%
31%
66%
55%
55%
37%
66%
53%
49%
33%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 42

ITEM NO. 25.

Q5. Public Safety Perceptions
Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average How quickly police respond
to emergencies
Overall Police performance
in your neighborhood
The Town's overall efforts
to prevent crime
The visibility of Police personnel
in neighborhoods
Enforcement of local traffic laws
79%
75%
70%
55%
54%
51%
46%
47%
55%
46%
58%
54%
51%
58%
53%
56%
53%
49%
54%
50%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 43

ITEM NO. 25.

Q7. Satisfaction with Streets, Sidewalks and Infrastructure Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average Condition of Town buildings
and facilities
Overall cleanliness of Town streets
and other public areas
Maintenance of street signs
and traffic signals
Maintenance of major Town streets
Maintenance of streets
in your neighborhood
Adequacy of Town street lighting
Accessibility of streets, sidewalks, and
buildings for people with disabilities
Condition of sidewalks in the Town
Quality of on-street bicycle
infrastructure
Flow of traffic on Town streets
82%
80%
77%
75%
70%
69%
65%
61%
55%
25%
51%
47%
64%
60%
55%
61%
58%
51%
52%
42%
60%
57%
64%
54%
53%
62%
58%
48%
48%
48%
56%
53%
63%
50%
49%
59%
52%
47%
42%
45%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 44

ITEM NO. 25.

Q16. Satisfaction with Communication and Community Engagement Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average Availability of information about Town
programs and services
Efforts by the Town to keep residents
informed about local issues
Overall usefulness of Town website
Timeliness of information provided
by the Town
Town use of social media
52%
41%
40%
39%
32%
52%
49%
54%
47%
37%
54%
47%
45%
47%
40%
46%
43%
42%
43%
39%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 45

ITEM NO. 25.
3 Trends Analysis
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 46

ITEM NO. 25.

Q1. Overall Ratings of Los Gatos
Los Gatos 2025 vs. Los Gatos 2022
As a place to live
As a place to raise children
As a place where I feel welcome
As a place to retire
As a place to work
99%
93%
84%
68%
68%
97%
93%
81%
72%
65%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 47

ITEM NO. 25.

Q2. Satisfaction with Town Services
Los Gatos 2025 vs. Los Gatos 2022
Overall quality of Town library services
Town parks and recreation facilities
Overall quality of Town police services
Overall maintenance of Town streets,
sidewalks, and infrastructure
Overall quality of customer service you
receive from Town employees
Overall effectiveness of Town
communication with the public
Town Planning, Building, and
Development services
(e.g., issuing permits)
91%
89%
81%
65%
63%
48%
35%
93%
91%
74%
63%
66%
50%
38%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 48

ITEM NO. 25.

Q4. Perceptions of the Community
Los Gatos 2025 vs. Los Gatos 2022
Overall quality of life in the Town
Overall feeling of safety
in the Town
Overall image of the Town
Overall quality of services
provided by the Town
Overall value you receive for your
Town tax dollars and fees
90%
90%
85%
71%
50%
87%
84%
84%
73%
50%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 49

ITEM NO. 25.

Q5. Public Safety Perceptions
Los Gatos 2025 vs. Los Gatos 2022
Professionalism of Police Officers
Effectiveness of local Police protection
How quickly police respond
to emergencies
Quality of dispatch/911 services
Overall Police performance
in your neighborhood
The Town's overall efforts
to prevent crime
The visibility of Police personnel
in neighborhoods
Enforcement of local traffic laws
Efforts to collaborate with the public
to address concerns
85%
83%
79%
79%
75%
70%
55%
54%
50%
82%
74%
75%
76%
71%
58%
47%
60%
50%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 50

ITEM NO. 25.

Q7. Satisfaction with Streets, Sidewalks and Infrastructure Los Gatos 2025 vs. Los Gatos 2022
Overall cleanliness of Town streets
and other public areas
Maintenance of street signs
and traffic signals
Maintenance of major Town streets
Maintenance of streets
in your neighborhood
Adequacy of Town street lighting
Accessibility of streets, sidewalks, and
buildings for people with disabilities
Condition of sidewalks in the Town
Quality of on-street
bicycle infrastructure
(bike lanes/wayfinding signs)
Flow of traffic on Town streets
80%
77%
75%
70%
69%
65%
61%
55%
25%
76%
76%
74%
68%
70%
66%
62%
62%
32%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 51

ITEM NO. 25.

Q9. Satisfaction with Park Facilities
Los Gatos 2025 vs. Los Gatos 2022
Maintenance of Town parks
Walking and biking trails
in the Town
Quality of facilities such as picnic
areas and playgrounds
in Town parks
Quality of customer service
from Parks employees
Quality of Town outdoor athletic
fields (e.g., baseball and soccer)
Quality of other recreation
facilities - tennis/pickleball courts
90%
82%
82%
76%
75%
68%
93%
82%
83%
73%
73%
73%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 52

ITEM NO. 25.

Q11. Satisfaction with Economic Opportunity
Los Gatos 2025 vs. Los Gatos 2022
Access to healthy food that
you can afford
Access to quality health care
that you can afford
Qualified workforce
Access to quality housing
you can afford
Support for entrepreneurs and small
business owners available in the Town
Town's efforts to attract new
business and tourism
Availability of adequate and
affordable housing units
Access to quality childcare
that you can afford
65%
64%
55%
37%
33%
31%
27%
25%
70%
66%
48%
40%
33%
30%
25%
34%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 53

ITEM NO. 25.

Q13. Support For Community Investment Areas
Los Gatos 2025 vs. Los Gatos 2022
Maintaining streets, sidewalks, and
storm sewer systems
Improving traffic flow to reduce
traffic congestion
Maintaining 911 response times
Improving pedestrian access and
safety along Town roads
Upgrading walking, hiking, and bike trails
Upgrading Town parks, playground
equipment, and restrooms
Beautifying downtown
Increasing neighborhood police patrols
Improving bicycle access and safety
on Town roads
Investing in more library materials
and programs
96%
93%
90%
85%
81%
79%
79%
79%
63%
62%
95%
93%
89%
88%
87%
82%
77%
82%
70%
68%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 54

ITEM NO. 25.

Q16. Satisfaction with Communication and Community Engagement Los Gatos 2025 vs. Los Gatos 2022
Access to information about Town Council,
Boards, and Commissions meetings
Availability of information about Town
programs and services
Efforts by the Town to keep residents
informed about local issues
Overall usefulness of Town website
Timeliness of information provided
by the Town
Access to Finance and Budget information
Opportunity to engage/provide input into
decisions made by Elected Officials
Town use of social media
Opportunity to engage in improvements
in my neighborhood
Opportunity to engage in development
projects in my neighborhood
57%
52%
41%
40%
39%
37%
36%
32%
26%
24%
56%
54%
46%
42%
41%
40%
39%
35%
31%
29%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 55

ITEM NO. 25.

Q18. The Ways You Learn About Los Gatos Programs, News, Activities, And Events.

Los Gatos 2025 vs. Los Gatos 2022
Local publications: Outlook, Los Gatan, Los
Gatos Living, Los Gatos Weekly, The Print
Regional news, radio, newspaper, magazines
Hear about it from neighbors
Word of mouth from friends & family
Town/Library/PD/Social media (Facebook,
X/Twitter, Instagram, LinkedIn, Nextdoor)
Flyers, signage
Weekly "What's New" Town eNewsletter or
other Town Notify Me registrations
Los Gatos Chamber of Commerce
Hear about it at work or in
professional settings
61%
53%
51%
48%
32%
29%
27%
16%
8%
70%
55%
48%
41%
36%
25%
21%
15%
7%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 56

ITEM NO. 25.

Q20. ALL Of The Town's Social Media Accounts That You Follow.

Los Gatos 2025 vs. Los Gatos 2022
Town Nextdoor
Town Facebook
Town Instagram
Town X (formerly Twitter)
PD Facebook
Library Facebook
Library Instagram
PD Instagram
Town LinkedIn
PD X (formerly Twitter)
Other
31%
20%
17%
6%
5%
5%
5%
5%
2%
2%
2%
39%
15%
10%
6%
5%
5%
4%
3%
3%
4%
1%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 57

ITEM NO. 25.

Q21. Have You Called Or Visited The Town With A Question, Problem, Or Complaint During The Past Year?
Los Gatos 2025 vs. Los Gatos 2022
Yes
No
38%
62%
36%
64%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 58

ITEM NO. 25.

Q21c. Customer Service
Los Gatos 2025 vs. Los Gatos 2022
They were courteous and polite
They gave prompt, accurate, and
complete answers to questions
They did what they said they
would do in a timely manner
They made it easy for me to
handle my request
They helped me resolve an issue
to my satisfaction or adequately
explained their reasoning
86%
68%
67%
61%
61%
87%
64%
65%
59%
58%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 59

ITEM NO. 25.
4 ETC’s ImportanceSatisfaction Analysis
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 60

ITEM NO. 25.

Importance-Satisfaction Analysis
Importance-Satisfaction Overview
Today, Town officials have limited resources which need to be targeted to activities that are of the most benefit to their residents. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to residents; and (2) to target resources toward those services where residents are the least satisfied.

The Importance-Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision-making criteria for each of the services they are providing. The Importance-Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high.

Methodology
The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the Town to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the Town’s performance in the related area (the sum of the ratings of 4 and 5 on a 5-point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable.
[IS=Importance x (1-Satisfaction)]
Example of the Calculation: Respondents were asked to identify the major town services they think are most important for the Town to provide. Thirty-six percent (36.4%) of respondents selected Town planning, building, & development services as the most important service for the Town to provide.

Regarding satisfaction, thirty-five percent (35.3%) of respondents surveyed rated selected Town planning, building, & development services as a “4” or “5” on a 5-point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I-S rating for selected Town planning, building, & development services was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 36.4% was multiplied by 64.7% (1-0.353).

This calculation yielded an I-S rating of 0.2355 which ranked first out of seven services.

Example: Town planning, building, & development services [36.4% x (1-35.3%)] = 0.2355
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 61

ITEM NO. 25.

Importance-Satisfaction Analysis
The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service.

The lowest rating is 0.00 and could be achieved under either of the following two situations:
• If 100% of the respondents were positively satisfied with the delivery of the service • If none (0%) of the respondents selected the service as one of the three most important areas for the Town to emphasize over the next two years.

Interpreting the Ratings
Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. • Very High Priority / Significantly Increase Emphasis (IS>=0.20) • High Priority / Increase Emphasis (0.10<=IS<0.20)
• Medium Priority / Maintain Current Emphasis (IS<0.10) The results for the Town of Los Gatos are provided on the following pages. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 62

ITEM NO. 25.
2025 Importance-Satisfaction Rating
Los Gatos, California
Overall Quality of Town Services
Category of Service
Most
Important %
Most
Important
Rank Satisfaction %
Satisfaction
Rank
ImportanceSatisfaction
Rating I-S Rating Rank
Very High Priority (IS >.20)
Town planning, building, & development services (e.g., issuing permits) 36% 3 35% 7 0.2355 1 High Priority (IS .10-.20)
Overall maintenance of Town streets, sidewalks, & infrastructure 53% 1 65% 4 0.1896 2 Medium Priority (IS <.10)
48% 2 81% 3 0.0897 3
10% 5 48% 6 0.0543 4
25% 4 89% 2 0.0282 5
5% 7 63% 5 0.0198 6
Overall quality of Town police services
Overall effectiveness of Town communication with the public Town parks and recreation facilities
Overall quality of customer service you receive from Town employees Overall quality of Town library services 6% 6 91% 1 0.0056 7 Most Important %: The "Most Important" percentage represents the sum of the first, and second most important responses for each item. Respondents were asked to identify the items they thought should be the Town's top priorities.

Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding don't knows. Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 63

ITEM NO. 25.
2025 Importance-Satisfaction Rating
Los Gatos, California
Public Safety Perceptions
Category of Service
Most
Important %
Most
Important
Rank Satisfaction %
Satisfaction
Rank
ImportanceSatisfaction
Rating I-S Rating Rank
High Priority (IS .10-.20)
Town's overall efforts to prevent crime 52% 1 70% 6 0.1535 1 Visibility of police personnel in neighborhoods 31% 4 55% 7 0.1380 2 Efforts to collaborate with the public to address concerns 27% 6 50% 9 0.1371 3 Enforcement of local traffic laws 29% 5 54% 8 0.1302 4
Medium Priority (IS <.10)
How quickly police respond to emergencies 41% 3 79% 3 0.0847 5 Effectiveness of local police protection 42% 2 83% 2 0.0725 6 Overall police performance in your neighborhood 18% 7 75% 5 0.0453 7 Quality of dispatch/911 services 15% 8 79% 4 0.0321 8
Professionalism of police officers 14% 9 85% 1 0.0203 9 Most Important %: The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the Town's top priorities.

Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding don't knows. Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 64

ITEM NO. 25.
2025 Importance-Satisfaction Rating
Los Gatos, California
Streets, Sidewalks, and Infrastructure
Category of Service
Most
Important %
Most
Important
Rank Satisfaction %
Satisfaction
Rank
ImportanceSatisfaction
Rating I-S Rating Rank
Very High Priority (IS >.20)
Flow of traffic on Town streets 69% 1 25% 10 0.5144 1
High Priority (IS .10-.20)
Condition of sidewalks in Town 27% 5 61% 8 0.1045 2
Medium Priority (IS <.10)
Maintenance of major Town streets 39% 2 75% 4 0.0992 3
Quality of on-street bicycle infrastructure (bike lanes/wayfinding signs) 21% 6 55% 9 0.0938 4 Maintenance of streets in your neighborhood 30% 4 70% 5 0.0909 5 Overall cleanliness of Town streets & other public areas 31% 3 80% 2 0.0644 6 Adequacy of Town street lighting 15% 7 69% 6 0.0476 7
Accessibility of streets, sidewalks, & buildings for people with disabilities 12% 9 65% 7 0.0425 8 Maintenance of street signs & traffic signals 14% 8 77% 3 0.0324 9 Condition of Town buildings & facilities 8% 10 82% 1 0.0145 10 Most Important %: The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the Town's top priorities.

Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding don't knows. Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 65

ITEM NO. 25.
2025 Importance-Satisfaction Rating
Los Gatos, California
Parks and Facilities
Category of Service
Most
Important %
Most
Important
Rank Satisfaction %
Satisfaction
Rank
ImportanceSatisfaction
Rating I-S Rating Rank
Medium Priority (IS <.10)
Walking & biking trails in Town 50% 2 82% 2 0.0891 1
Maintenance of Town parks 60% 1 90% 1 0.0579 2
Quality of facilities such as picnic areas & playgrounds in Town parks 30% 3 82% 3 0.0531 3 Quality of other recreation facilities-tennis/pickleball courts 12% 5 68% 6 0.0398 4 Quality of Town outdoor athletic fields (e.g., baseball & soccer) 13% 4 75% 5 0.0315 5 Quality of customer service from parks employees 5% 6 76% 4 0.0109 6 Most Important %: The "Most Important" percentage represents the sum of the first, and second most important responses for each item. Respondents were asked to identify the items they thought should be the Town's top priorities.

Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding don't knows. Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 66

ITEM NO. 25.
2025 Importance-Satisfaction Rating
Los Gatos, California
Economic Opportunity
Category of Service
Most
Important %
Most
Important
Rank Satisfaction %
Satisfaction
Rank
ImportanceSatisfaction
Rating I-S Rating Rank
Very High Priority (IS >.20)
Variety & number of businesses available in Los Gatos 41% 1 31% 7 0.2865 1 Support for entrepreneurs & small business owners available in Town 40% 2 33% 6 0.2700 2 Access to quality housing you can afford 34% 4 37% 5 0.2133 3 High Priority (IS .10-.20)
Availability of adequate & affordable housing units 28% 6 27% 8 0.1997 4 Town's efforts to attract new business & tourism 35% 3 55% 3 0.1578 5 Access to quality childcare that you can afford 15% 8 25% 9 0.1101 6 Access to healthy food that you can afford 31% 5 65% 1 0.1085 7 Medium Priority (IS <.10)
Access to quality health care that you can afford 25% 7 64% 2 0.0915 8 Qualified workforce 7% 9 55% 4 0.0326 9
Most Important %: The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the Town's top priorities.

Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding don't knows. Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 67

ITEM NO. 25.
2025 Importance-Satisfaction Rating
Los Gatos, California
Communication and Community Engagement
Category of Service
Most
Important %
Most
Important
Rank Satisfaction %
Satisfaction
Rank
ImportanceSatisfaction
Rating I-S Rating Rank
Very High Priority (IS >.20)
Efforts by Town to keep residents informed about local issues 44% 1 41% 3 0.2602 1 Opportunity to engage/provide input into decisions made by Elected Officials 32% 2 36% 7 0.2029 2 High Priority (IS .10-.20)
Opportunity to engage in improvements in my neighborhood 26% 4 26% 9 0.1946 3 Opportunity to engage in development projects in my neighborhood 25% 5 24% 10 0.1913 4 Availability of information about Town programs & services 29% 3 52% 2 0.1395 5 Medium Priority (IS <.10)
Access to information about Town Council, Boards, & Commissions meetings 21% 6 57% 1 0.0912 6 Access to Finance & Budget information 14% 7 37% 6 0.0886 7 Timeliness of information provided by Town 14% 8 39% 5 0.0847 8 Overall usefulness of Town website 12% 9 40% 4 0.0712 9 Town use of social media 10% 10 32% 8 0.0651 10
Most Important %: The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the Town's top priorities.

Satisfaction %: The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding don't knows. Respondents ranked their level of satisfaction with each of the items on a scale of 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 68

ITEM NO. 25.
5 Open-Ended Comments
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 69

ITEM NO. 25.

Q15. Are there other community investment areas that were not listed in Question 13 that you would be supportive of the Town investing your tax dollars in?
• pay down debt. Then incur new costs, like these.
• sidewalks and street crossings need some help, on east side. 2. streets are re-surfaced without cause. • A more functional community center for all ages would be amazing • Acquire land and build a park on the southeast quadrant. • Adding more street lights downtown
• Addressing crime and home burglaries. Addressing homeless people sleeping on our streets, trails, along creek, huge fire risk.
• Aggressive building is wrong on our small town streets and Highway 17 route is already super dangerous. • Annual summer music/food in N Santa Cruz Ave area.
• Approve or deny housing improvements faster.
• At times there is too much vacant retail space. My understating is that there is an aversion to national brand retailers. If that’s true then that should loosen up and in fact be encouraged. If that’s not true then forget what I said. Thanks!
• Availability of public restrooms in downtown LG, stop North Forty expansion. Need more low income housing.
• Basketball courts
• Beach Traffic must be addressed And NO more housing which is causing congestion and turning LG into San Jose or SF, Keep LG a town not a densely populated high rise catastrophe • beautifying Los Gatos Blvd
• Better management of homeless persons
• Better way to walk over freeway on ramps on Highway 9 • Bike lanes and sidewalks.
• Bike lanes on LG Boulevard, reducing back up on Blossom Hill and LG Boulevard, summer beach traffic diverting through downtown.
• Both town dollars and volunteers to paint intersections/crosswalks to enforce "daylighting law" assembly Bill 413
• Building Department inspectors are draconian, arbitrary, and punitive. I once failed an inspection because (direct quote), ""That fire alarm looks old."" (for the record it was ~6 year old and not located in a part of the house related to the permit). I've spoken to many local residents and contractors; Los Gatos is notorious for having a uniquely miserable building department. This matters because as Los Gatos housing ages, people need to feel empowered to upgrade their properties without fighting the town for years. The culture in that department needs a tuning up. Traffic: Revert Blossom Hill Rd. back to two lanes between Camellia Terrace and Cherry Blossom Road. That bike lane is universally hated and it's sketchy, so kids ride on the sidewalk anyway. Traffic: Remove speed bumps on Shannon - they destroy the residents suspension.
• Building department takes way too long
• Business development and events
• Can we get a dog park somewhere? The tickets alone that the rangers give out should be able to pay for it!!!!
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 70

ITEM NO. 25.
• Celebrate and acknowledge all cultures not just a few. • City responding to our concerns and making corrections. I reported two situations with photos and descriptions relating to water pudding and raised sidewalk about two years ago and nothing has been done, and not even a timeframe given. A dangerous situation regarding raised sidewalk need to be addressed and given priority.
• Clean up Highway 17 median and stop Cal-trans from using offramp as trash areas. The first town impression is from the freeway and ours is disgraceful. • Close down the streets and stop the beach traffic problems that make us a hostage in our own town. This will attract people to downtown and create better business and a better community. • Code enforcement.
• Community advance so residents can feel the vibe
• Community Center
• Community Center
• Community center and senior center
• Community center, arts and culture
• Community development.
• Community events
• Community events like the Fourth of July
• Community mental health, a culture of wellness and care for each other. • Community music events.
• Concern over E bike usage and general courtesy on trails • concerned about development. number 1 issues for residents, difficult to find a town website info on this. • Control rent/lease facilities. Encourage new businesses through marketing. Town finance assistance for SMB. Rent control for employees.
• Controlling beach traffic & parking down town for more than 90 minutes (Olive Zone) . • Creating affordable housing
• Cut back Foliage Los Gatos East from Hwy 7
• Do not over crowd the schools. Building houses but not schools is not wise. • Dog park
• Dog park
• e bikes rules for kids
• E-bikes: enforcing rules about these. Parking: patrol neighborhoods where high schoolers during school hours
• Educate school age, bicycling rules of road. Do not waste money on green bike lanes. • Eliminate DEI spending
• Eliminate road diets and improve traffic flow
• Elimination of parklets. Filling empty bldgs., rent control • Enforced by claws and motorized bikes.
• Ensure there are no skyscrapers or buildings over 4 stories. Keep high diversity housing away from the center of town to reduce congestion.
• Experts are necessary for disaster preparedness, response is crucial. No WOKE please. • Facilities for single person use. Some time ago it was skate park. Need facilities for young peoples energy constructively.
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 71

ITEM NO. 25.
• FIGHTING THE HOUSING ACCOUNTABILITY ACT. SPECIFICALLY THE DEVELOPER'S REMEDY. STOPPING HIGH

RISE DEVELOPMENTS NEAR NEIGHBORHOODS
• Fill the store vacancies. Add more high quality stores and restaurants • finding ways to work with property owners downtown so there’s not so many empty businesses and also running out businesses that are successful. There are just too many empty buildings downtown. • First, thank you for being willing to hear from locals. Affordable housing, especially for both the younger generation AND the aging population are both critical. Also, NO EXTREMES. Bring common sense to table.

Also, programs that bring all types of ppl together would be great. Retired financial ppl teaching young ppl about investing, locals learning about backyard gardening from locals, etc. Just two random ideas. • Fix massive safety issue hwy 17/hwy 9 pedestrian
• Fix street lights.
• Flashing lights on police car are visible in front of Gray and University stop sign, dangerous. • Flock cameras!!!! LaRinconada has been trying to pay for and get their own and we need Towns permission because of location which is being delayed for some ungodly reason and we just had another break-in. Get off your asses and approve! The City should be supplying everywhere anyway. This is a freebie and the town is still sitting on their hands.
• Get rid of the ugly cat sculptures-the newer metal ones. Replace with the traditional white cement ones like near Bianco shopping area.
• Greater support for NUMU!
• Hire more arborist.
• Homeless encampment mitigation. Enforcement of "Do Not Block" street zones. • How about a public transit option? The elderly / disabled will benefit. • I am glad you are thinking of fire hazard. But clearcutting south of Rinconada Park with NO NEIGHBORHOOD NOTIFICATION is not acceptable. PLEASE CLOSE south exit to 17 from N Santa Cruz. • I appreciate how quickly people from the town respond to email concerns and queries. I want to see my tax dollars working to support small business downtown. • I concerned about the cell phone tower on University Ave, the radiation impact many residence around that area, Please refrain to give permit to cellphone tower in Los Gatos's residence area, it prevented people from investing or living here as I learned.
• I want a 100% affordable housing development in town and town investments in DEI, including outward spoken support. I’m struggling not only to belong here, but also to afford to live in the community at all. • I would like to see the Town resist SB-330 with our tax dollars instead of the current acceptance that destroys neighborhoods.
• I would like to see the town square (by the post office) be renovated to be more inviting. It seems such a missed opportunity. It should be a well lighted, well landscaped, square for people to gather and socialize, the heart of the town. It’s dark and damp with limited seating. It looks old school and forgotten. • I would prefer the town not spend money on poorly designed improvements. • Improve summer beach traffic.
• Improving affordable housing for the next generation
• Improving street lighting
• improving traffic and safety sidewalks near the high school, particularly the one way street of New York Avenue. Have a designated area for morning /afterschool parent drop off/pick up area. Create a secondary traffic outlet behind high school in case of emergency. • In the almond Grove, we are trapped on weekends. Very frustrating. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 72

ITEM NO. 25.
• Include in town communications that dog walkers must clean up after their dogs • Increase city minimum wage/living wage for city workers. Rent control • Invest in a real estate consultant or staff expert to oversee building, permitting, compliance, regulation, and construction of appropriately designed housing.
• Invest in native plants, ban gas blowers, more environmentally friendly policies. • It seems like there are so many employees in town. We have the same population, but many more people working in the town hall.
• It would be beneficial to have a northbound highway 85 ramp on Winchester Boulevard. It would elevate traffic on Lark and Bascom Avenue.
• It's covered above, but I want to emphasize investing in infrastructure for the town. • Jazz concerts, increased number of concerts and obtain well-known performers • Job finding resources for older adults. Moore DUI enforcement. • KCAT local television
• Keep the police station open near Los Gatos Blvd and Blossom Hill Road, very concerned about dispatch times if it is closed. Enforce no fireworks, it is getting unsafe. • Keeping the local schools great and achieving high test scores and competency in core subjects. Also consider bringing back shot classes to the junior high/middle school levels, also home economics, metals, and woodworking, etc..
• Legal action against the state required builders remedy. • LG needs to come up with a plan to regulate/control ebikes by kids. They are out of control--no helmets, don't stop at stop signs, recklessly driving on town streets, exceeding both ebike and town speed limits. If you really want to know what's happening in town, go onto the local neighborhood websites • LG needs to decommission their DEI commission as it engages in unlawful discriminatory practice by the very nature of the program. The DEI commission is liken to LA's fires and its city's DEI practices. It diverted finances, manpower and attention to DEI and not to the programs which govt is authorized to do, which is to provide for the welfare and safety of its citizens! LG's 2022 council elections highlighted the financial deficits of LG, $5m in deficit and growing annually, with a projected $20M in several years. Yet in spite of this financial forecast, LG spends tens of thousands of $$s and time on a commission that merely promotes racism and continued divisiveness! LG has a mix of people from all over the world and is NOT engaged in systemic racist actions, until the DEI commission was created. Finally, in 2022, there was a candidate who's platform was on fire preparedness and there has been nothing done in that regard. Yet, a former mayor of LG, Joe Pirzynski wrote an article in Inside LG, questioning the fire preparedness of LG.

Politicians who are elected on their proffered platform of acting in the interest of their constituents have a duty to act in due diligence and NOT pursue their own hidden Woke agenda, once elected. This is why politicians are so mistrusted, that they act in their own echo chamber and not to their constituents. Close and defund the JDEI commission as non-reflective of LG's citizen's values! • local schools support
• Lower taxes
• Maintain quality of public schools to attract young families. Stay a small town. Avoid turning into a big city. • Make sure we keep character of town when building new developments • Making the town a welcoming place regardless of race, ethnicity or sexual orientation. • More efforts to curb bad driver behavior in neighborhoods (especially surrounding the schools, specifically the high school, but also adult drop off/pick up drivers at all schools. • More police and fire personnel
• More police presence and action on people living in their cars. Especially in park area. 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 73

ITEM NO. 25.
• More Sports fields and courts for kids
• More town supported music events
• More transients are coming into town, particularly along the creek trail right in the heart of town near historical Forbes mill. This is a heavily traveled route by children and young teens in town and a common route to Los gatos high school. There should be a zero tolerance policy. Don't let down your guard we must protect the value of our town and the safety of our citizens. • Music in the park support. Outdoor festivities. LG traffic is far worse now than they've taken out car lanes for bike lanes. Especially on Blossom Hill Road near Blossom Hill school. Daily back ups are the new normal.
• My concern with bicycling come from not being able to safely cross major roads. • Need a community center
• Need more parking downtown. The public park area along Wedgewood Ave (public land) has been enclosed by the golf course.
• New community center
• No, not really. List was pretty complete.
• No. Please no more bike lanes! Tired of getting run over by bike riders on the sidewalks when the town has caused massive traffic congestion on Blossom Hill and Union by minimizing car traffic lanes and then expanding bike lanes that no one uses.
• Not charging residents to go to Vasona Park
• Not in direct response to this question: More Community Development Department staff. I know this is hard, but take whatever measures possible to address beach traffic. Increased enforcement of traffic laws.

Soooo many red light runners!
• Not sure if it fits here, but there has been an uptick in the number of homeless individuals sleeping in library park and near post office. It’s made me feel far less safe and uncomfortable. • Organization of concerts, performances, exhibitions of art, maintenance of small museum. • Overnight shelter for unhoused from November to March • Overpass access over 17 for bikes and pedestrians. Weekend beach traffic and freeway for locals to commute.
• Paying for sidewalk repairs
• Pedestrian crossing blinking lights across on/off ramps on Highway nine to make crossing to town and Creek Trail safer while walking.
• Permanent public restroom downtown, not a port a potty • Pickleball courts in Oak Meadow Park, and more awfully dog parks • Please consider the aesthetics of the proposed housing structures. Some of the are horrendous. If we are bound to improving housing, do they need to look like ill manufactured cell blocks? • Please invest more in creating new parks and open space preserves. Please invest more in maintaining the hiking trails. There are currently many bikes, including motorized bikes, e-bikes and regular bikes, that are ruining Heintz Open Space Preserve. They are cutting trails everywhere and building ramps with wood and dirt. They go very fast down the hills and around the corners and are a safety threat to pedestrians, horses and dogs. There are currently no signs that specify that these activities are not allowed and essentially no enforcement. Also, please invest in wildlife crossings over Hwy 17, near Lexington reservoir and other areas, where appropriate. Many deer, mountain lions, newts and other wildlife are hit. This is not only bad for the wildlife, but it is a threat to people, as well. • Police patrols during summer beach traffic. Police patrol on Cherry Stone Drive due to speed and no stopping signs from Blossom Hill Road.
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 74

ITEM NO. 25.
• Policing drunk drivers leaving bars downtown and cars not yielding for pedestrians crossing the street • Preventing crime and homelessness is a big deal. The entire Bay Area seems to be falling apart to these two factors. Considering retiring outside of California for these reasons. • Promoting diversity. Reducing Negativity.
• Providing better facilities for seniors
• Providing services for seniors like transportation, lectures, etc. • Public restrooms
• Put a restroom at La Rinconala Park, even a port a potty would be vastly better than nothing. • Quito Road is a miserable long main road, causing a lot of unneeded wear and tear on cars. • Recreational bike park such as a pump track, or a skate park. • Reduce amount of congestion. Better traffic flow. No more building residences. Focus more on small business and entrepreneurs please.
• Reducing congestion by encouraging and facilitating transit expansion and improvement. • Reducing summer traffic congestion. Reducing the number of new 4-11 story housing developments. • Reduction in homelessness
• Removal of restaurant bumps. they are a scar on downtown, disaster for retail and walking. • Repair or replace Pollard and Winchester Quito Road. Traffic getting into town in the summertime is difficult.
• RIDICULOUS TREATMENT OF WINCHESTER BETWEEN LARK & VINLAND AVE-SHOULD BE RETURNED TO ITS FORMER STATE; NORTH FORTY PROJECT HAS BECOME INSTANT SLUMS-BETTER PLANNING IS REQUIRED • Sadly, anti-hate efforts. The United Against Hate march and rally held a couple of years ago was fantastic.

DEI efforts supported. Environmental education necessary - please support your science programs! • Salt the beach traffic in high school gridlock
• SCHOOL BUSES, paid for by the TOWN (not just the school district or the parents) to alleviate school day traffic. Everyone in the town will benefit but only if you can provide enough school buses at enough times directly in the neighborhoods where kids live. The motivation is to stop the INSANE traffic. It currently takes an 75 minutes to drive from Netflix to the high school and back on school day mornings and afternoons!!!!
• Schools
• Schools - people live in LG because of the fantastic schools. We need to continue to support and invest in them. Increasing funding for afterschool care for said schools would attract more residents as well. LG Rec programs are decent and we'd like to see more.
• Senior services, like recreation, transportation and social • Set a measurement scale at time of investment with tax dollars • Shipping under 16y.o kids on e-Bikes from terrorizing people in town. They should have some license where they know the rules of the road and can have consequences for not abiding to the law. • Solving the weekend traffic gridlock during the summer time would be the absolute number one priority. • Sr services and community center
• Stop approving housing projects. Develop the LG Blvd. side of town with more retail/restaurants. • Stop building high density housing. Our roads can't support the number of people it adds and it creates massive bottlenecks
• Stop massive house constructions. Better planning.
• Stop the building! Too much traffic.
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 75

ITEM NO. 25.
• Stop the overdevelopment and high-rise projects. We need to address the housing issue, but these highrise monstrosities are ruining our town, community, and traffic flow. • Stopping mass housing projects that will impact our small town. • Street tree care
• summer beach traffic control, diversion, is essential!!! • Support and promotion for community events (e.g. farmer's market, jazz-in-the-plaza, wine walks, etc.) • Support PG&E to prevent power outages. We have outages every time we have a storm. • Supporting NUMU our local museum.
• The bike lanes with green bollards are excessive. they restrict traffic. • The council spent millions on one area of town for concrete roads and sidewalks, but the rest of the town has potholes and missing sidewalks. This is corruption at the highest level. • The Johnson/Loma Alta/Los Gatos Blvd intersection is extremely dangerous for pedestrians. I regularly watch cars almost hit peds daily. Kids cross Loma Alta for Los Gatos Blvd to sidewalk on Johnson and there is no paint marking the crosswalk. I suggest adding a crosswalk here so cars know to slow down BEFORE the stop sign. It's a tricky intersection but I feel something should be done here. • The North 40 is an embarrassment for horrible design. • The people who live here live in fear of being harmed! The kids drive around and harass people, shoot at them w paint guns causing harm! We are afraid to walk at night! The town needs to get control over the kids and how they are bringing fear to everyone! They ride in gangs, push people yell at people and shoot at them with harmful paint fins. I even heard someone was shot in front of icing on the cake by a gang of teens with a paint gun and almost lost her eye! The police need to parole the streets on Friday and Saturday night and arrest these kids. Or they will continue to take control. It’s awful!!! • The so-called landscaping by the parking area near main & santa cruz is the first thing most visitors see, and it is a mess of weeds and barely surviving plants. For a mere $1000 we could fix this. Take a look at what los altos or santa clara do in this regard. When you submit a police report, you never hear back at all. It's pointless to even file a report because from what I can tell it's tossed in the trash. • The street parking for my dental office and my patients was taken away without conversation or solutions offered. Now cars drive even faster up and down the road which is not actually reducing the risk to pedestrians who walk on that street. More time/money should be spent investigating the issue and coming up with proper solutions.
• The Town of Los Gatos should use its resources to directly support the development of 100% affordable permanent supportive housing units. I would also support using tax dollars to support community partners and nonprofits.
• The traffic lights at university/north Santa Cruz/LG-saratoga road are terrible!!! Pedestrians need a light/signal for those exiting 17 at LG-Saratoga - it is insanely dangerous. Bachman park needs a restroom. • There are a lot of streets that don't have any sidewalks at all. • There needs to be more patrolling and education regarding E bikes. Too many young people driving recklessly and strip malls and on main roads.
• Town congestion and traffic flow need to be improved. Reasonably priced dinning. • Traffic and congestion. Gridlock.
• Traffic calming, very powerlines, reduce mass and scale and in permeable surface of new homes. Eliminate LED street lights that obliterate the night sky.
• Traffic control around the high school. Try to decrease beach traffic through LG town. • Traffic is bad and getting worse due to large housing projects. It effects our quality of life here. We need to maintain the small town feel here.
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 76

ITEM NO. 25.
• Traffic is the main problem! I was stunned at the recent planning commission meeting that traffic was deemed not an issue on the main street project near the high School. Unbelievable! • Traffic on weekends needs to be addressed. Close on ramp Saturday and Sunday 10AM - 3PM. • updating/installing sewer pipes along Miles Avenue so residents do not have rely on sump pumps and instead can connect directly to the main sewer line via a lateral • Upset at town spending money on DEI study of the town. Total waist of money. Citizens have choice of where they live. The town does not decide who lives here • Vasona Park Maintenance should be a higher priority
• We do not want to see any more of large scale residential development projects in this town. Please stop approving such new large development projects in this town, • We need a dog park downtown that all can get to by walking. • We need more EV charging stations across town, we have a lot of superchargers but we need level 2 chargers near condo areas.
• We need the walking pads upgraded and overall appearance. There's a recreation center, but it needs improved, lighting and overall upgrades.
• We need to evict the homeless people in front of the post office; and on the walking trails: they yell and walk around under the influence of alcohol and drugs
• Weekend traffic congestion mitigation
• What happened to the Lynn Avenue pedestrian path design project. • wildfire, earthquake, and natural disaster prevention and preparation • working with Cal Trans to clean up Highway 9 . Too much trash on roads. stopping summer congestion. we cannot access any town services near downtown during the summer months during peak traffic hors on weekends.
• Youth recreation facilities that are not organized sports i.e. skateboard park, parkour park/space, outdoor adventure park (ropes course, slack lining, frisbee, rock climbing) Work with SCC to do some of this at Vasona Park.
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 77

ITEM NO. 25.
21b. What department(s) did you contact? Other
• Building
• Building and permits
• Building Department
• Building department
• Building Dept
• Building permit and inspection
• Building permit office
• Building permits
• Building permits
• Building, permits, etc.
• building/illegal airbnb
• code
• Code compliance
• Code enforcement
• code enforcement but I think he is overworked
• Construction
• Council
• Council members
• fire dept
• Permits
• Permits
• Planning
• Planning
• Planning
• Planning
• Planning
• Planning and issues with speeding in our neighborhood. • Planning Building and Development
• Planning department
• Street service
• Streets. Trees
• Town Codes
• Town council and planning
• Town planning and town arborist
• Traffic concerns on Los Gatos Almaden at Camino del Cerro. It’s a blind corner and everyone speeds. I tried contacted the dept, but got nowhere.
• Vice mayor and council member
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 78

ITEM NO. 25.

Q22a. Why do you think you will not be living in Los Gatos, CA, five years from now?
• Affordability of housing and traffic congestion.
• Age
• age related
• Close to retirement - move somewhere more affordable
• Cost of housing
• Cost of housing
• Cost of housing
• Cost of housing
• Cost of living
• Cost of living
• Cost of living and quality of life deterioration.
• cost of living, rental prices
• Cost of living, traffic during summer months
• Cost of living
• COST-CANNOT AFFORD TO BUY A HOUSE HERE
• Crowds and traffic
• Downsizing
• family is growing
• getting too expensive
• housing costs too expensive for long term, especially property tax. youngest child graduating from LGHS. • I do not like the way the character of the town is changing. • I would love to stay here but cannot afford a home after 25 years of living here. Renting is hard - not enough available housing for a family. Everything that is proposed for sale will be out of reach financially or too small for a family.
• I would love to stay here but I rent and rents keep going up and rental properties are disappearing. • It all depends on health issues and whether we will need to be closer to our kids. • It is too expensive for when I retire. Property taxes are crazy high if you bought in the last 5 years. If there were duplexes or multi-family home housing, I could share one with my family or friends and reduce the cost of being here, but there are almost no multi-family housing. Also, the town is slowly becoming a sleepy retirement village as the number of young families with kids declines due to the high cost of housing. The schools are the main reason Los Gatos is such a desirable community, and without many kids moving into the town, we're going to lose that advantage. So better to sell my house sooner while Los Gatos still commands a premium, before the schools decline for to lack of enrollment. • I've already exceeded the average life-span - I'm as old as dirt • Kids have grown and may downsize and move up the peninsula • Kids will be in college. Too expensive to retire here. • Lack of affordable access to a vibrant downtown.
• Lack of affordable housing and healthcare for seniors. • lack of diversity and diverse thinking
• Less police presence and extremely high property taxes 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 79

ITEM NO. 25.
• May move out of California altogether. Too expensive. • may move to AZ
• May need assisted-living
• Move closer to grandchildren
• Moving to a more affordable location. One story home needed. • Moving to another home in an area that is more retirement lifestyle • My kids are Moving out of the house, the cost of property taxes are too high, and having lived more than 60 years in Los Gatos, I feel the general attitude of people on the street are elitist, they are not welcoming.

The town is full Of “Yoga Pants Mafia” who drive huge SUV or Tesla and think they are the bomb. It a far cry from the town I was raised in during the 60s, 70s and 80s. • Nearing retirement age and will not be able to afford to retire here. • need cash from house
• No, will retire out of state.
• Our kids do not want to move back here, so we may follow them. • Overcrowding, increased traffic and unsightly tall housing development. • Overdevelopment, traffic, and fire trapped neighborhoods. • Parks are dirty, sidewalks are not comfortable, and not many activities for people over 65. • Positive living, traffic, taxes
• Property taxes are too high
• Quality of life, traffic and density issues.
• remodeling other house to move in
• The amount of development and the traffic in town and the surrounding areas is only going to get worse - we will be seeking an area that is less developed and busy • The cost of housing and the cost of the living.
• The town is congested now and too busy. This is understandable as the population grows. It is not affordable to live here.
• The traffic is getting pretty bad. I tend to go into Campbell more often than LG. • To many large scale buildings going up which will increase traffic. • Too expensive
• Too expensive
• Too expensive
• too expensive to rent or buy a home
• Too expensive, beach traffic, wasting too much money on police at the expense of other services. • Too expensive. I only work here.
• Too expensive-home prices, and inability to get homeowners insurance • Too much construction, over crowded
• Town character is being ruined by huge housing projects that were allowed to pass due to town council’s failure to get housing plan passed. Traffic is a complete nightmare caused in large part to the town’s focus on minimizing car lanes and expanding bike lanes that no one uses. • Traffic and overdevelopment has made it difficult to move around town and destroyed the acquaintance and unique feel
• Very expensive to meet my daily needs. less pay, more expenses • way too much development, losing charm
• We are not high tech.
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 80

ITEM NO. 25.
• We moved here for quiet and safe environment, but Pickleball at the park is noisy and traffic and parking is horrible. Our kids can't bike to school since 2020 and we pay high property tax. • Will depend on where things go politically in the US. Right now...it's pretty scary and we are dual citizens of another country so may choose to leave.
• Will move back to the mountains, unincorporated Los Gatos • Will retire and move someplace cheaper.
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 81

ITEM NO. 25.
6 Tabular Data
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 82

ITEM NO. 25.

Q1. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Town of Los Gatos with regard to each of the following.
(N=502)
Excellent Good Neutral Below average Poor Don't know
Q1-1. As a place to live 68.7% 29.9% 1.2% 0.2% 0.0% 0.0% Q1-2. As a place to raise children 56.4% 30.3% 5.8% 0.2% 0.2% 7.2% Q1-3. As a place to work 26.7% 23.1% 19.7% 3.0% 1.2% 26.3% Q1-4. As a place to retire 36.7% 28.9% 17.5% 8.2% 4.8% 4.0% Q1-5. As a place where I feel
welcome 47.8% 36.1% 11.6% 3.6% 0.4% 0.6%
WITHOUT “DON’T KNOW”
Q1. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Town of Los Gatos with regard to each of the following. (without "don't know")
(N=502)
Excellent Good Neutral Below average Poor
Q1-1. As a place to live 68.7% 29.9% 1.2% 0.2% 0.0%
Q1-2. As a place to raise
children 60.7% 32.6% 6.2% 0.2% 0.2%
Q1-3. As a place to work 36.2% 31.4% 26.8% 4.1% 1.6%
Q1-4. As a place to retire 38.2% 30.1% 18.3% 8.5% 5.0%
Q1-5. As a place where I feel
welcome 48.1% 36.3% 11.6% 3.6% 0.4%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 83

ITEM NO. 25.

Q2. Overall Quality of Town Services. Please rate your overall satisfaction of these major categories of services provided by the Town of Los Gatos.
(N=502)
Very
Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know

44.2% 42.8% 8.2% 2.0% 0.8% 2.0%

6.6% 23.1% 22.1% 18.9% 13.3% 15.9%

10.6% 35.9% 35.7% 12.0% 3.2% 2.8%

17.3% 46.6% 21.5% 10.0% 3.8% 0.8%

19.9% 30.3% 22.3% 5.0% 1.8% 20.7%

49.8% 27.7% 6.4% 0.8% 0.2% 15.1%
Q2-1. Town parks and recreation
facilities
Q2-2. Town planning, building, &
development services (e.g.,
issuing permits)
Q2-3. Overall effectiveness of
Town communication with the
public
Q2-4. Overall maintenance of
Town streets, sidewalks, &
infrastructure
Q2-5. Overall quality of customer
service you receive from Town
employees
Q2-6. Overall quality of Town
library services
Q2-7. Overall quality of Town
police services 41.4% 33.5% 12.5% 3.8% 0.8% 8.0%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 84

ITEM NO. 25.

WITHOUT “DON’T KNOW”
Q2. Overall Quality of Town Services. Please rate your overall satisfaction of these major categories of services provided by the Town of Los Gatos. (without "don't know")
(N=502)
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

45.1% 43.7% 8.3% 2.0% 0.8%

7.8% 27.5% 26.3% 22.5% 15.9%

10.9% 36.9% 36.7% 12.3% 3.3%

17.5% 47.0% 21.7% 10.0% 3.8%

25.1% 38.2% 28.1% 6.3% 2.3%

58.7% 32.6% 7.5% 0.9% 0.2%
Q2-1. Town parks and
recreation facilities
Q2-2. Town planning,
building, & development
services (e.g., issuing
permits)
Q2-3. Overall effectiveness of
Town communication with
the public
Q2-4. Overall maintenance of
Town streets, sidewalks, &
infrastructure
Q2-5. Overall quality of
customer service you receive
from Town employees
Q2-6. Overall quality of Town
library services
Q2-7. Overall quality of Town
police services 45.0% 36.4% 13.6% 4.1% 0.9%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 85

ITEM NO. 25.

Q3. Which TWO of the services listed in Question 2 do you think are MOST IMPORTANT for the Town to provide? Q3. Top choice Number Percent
64 12.7 %
95 18.9 %
18 3.6 %
107 21.3 %
13 2.6 %
10 2.0 %
163 32.5 %
Town parks and recreation facilities
Town planning, building, & development services (e.g., issuing permits)
Overall effectiveness of Town communication with the public Overall maintenance of Town streets, sidewalks, & infrastructure Overall quality of customer service you receive from Town employees
Overall quality of Town library services
Overall quality of Town police services
None chosen 32 6.4 %
Total 502 100.0 %
Q3. Which TWO of the services listed in Question 2 do you think are MOST IMPORTANT for the Town to provide? Q3. 2nd choice Number Percent
63 12.5 %
88 17.5 %
34 6.8 %
161 32.1 %
14 2.8 %
22 4.4 %
79 15.7 %
Town parks and recreation facilities
Town planning, building, & development services (e.g., issuing permits)
Overall effectiveness of Town communication with the public Overall maintenance of Town streets, sidewalks, & infrastructure Overall quality of customer service you receive from Town employees
Overall quality of Town library services
Overall quality of Town police services
None chosen 41 8.2 %
Total 502 100.0 %

SUM OF TOP TWO CHOICES
Q3. Which TWO of the services listed in Question 2 do you think are MOST IMPORTANT for the Town to provide? (top 2) Q3. Top choice Number Percent
127 25.3 %
183 36.5 %
52 10.4 %
268 53.4 %
27 5.4 %
32 6.4 %
242 48.2 %
Town parks and recreation facilities
Town planning, building, & development services (e.g., issuing permits)
Overall effectiveness of Town communication with the public Overall maintenance of Town streets, sidewalks, & infrastructure Overall quality of customer service you receive from Town employees
Overall quality of Town library services
Overall quality of Town police services
None chosen 32 6.4 %
Total 963
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 86

ITEM NO. 25.

Q4. Perceptions of the Community. Please rate your satisfaction with each of the following items that may influence your perception of the Town of Los Gatos.
(N=502)
Very
Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q4-1. Overall quality of services
provided by Town 19.9% 48.0% 22.9% 4.0% 1.0% 4.2%
Q4-2. Overall value you receive
for your Town tax dollars & fees 14.3% 33.7% 31.3% 13.1% 3.6% 4.0% Q4-3. Overall image of the Town 38.8% 45.2% 10.8% 3.8% 0.4% 1.0% Q4-4. Overall quality of life in
Town 43.0% 46.2% 8.4% 1.2% 0.2% 1.0%
Q4-5. Overall feeling of safety in
Town 48.6% 40.6% 7.2% 2.4% 0.2% 1.0%
WITHOUT “DON’T KNOW”
Q4. Perceptions of the Community. Please rate your satisfaction with each of the following items that may influence your perception of the Town of Los Gatos. (without "don't know") (N=502)
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q4-1. Overall quality of
services provided by Town 20.8% 50.1% 23.9% 4.2% 1.0%
Q4-2. Overall value you
receive for your Town tax
dollars & fees 14.9% 35.1% 32.6% 13.7% 3.7%
Q4-3. Overall image of the
Town 39.2% 45.7% 10.9% 3.8% 0.4%
Q4-4. Overall quality of life in
Town 43.5% 46.7% 8.5% 1.2% 0.2%
Q4-5. Overall feeling of
safety in Town 49.1% 41.0% 7.2% 2.4% 0.2%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 87

ITEM NO. 25.

Q5. Public Safety Perceptions. Please rate your satisfaction with the following services provided by the Town of Los Gatos. (N=502)
Very
Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q5-1. Effectiveness of local
police protection 36.1% 41.2% 12.9% 2.8% 0.4% 6.6%
Q5-2. Efforts to collaborate with
the public to address concerns 14.7% 28.1% 32.7% 8.6% 2.4% 13.5% Q5-3. Enforcement of local traffic
laws 14.5% 36.1% 25.1% 12.9% 4.6% 6.8%
Q5-4. How quickly police
respond to emergencies 31.9% 27.3% 13.5% 1.6% 0.2% 25.5% Q5-5. Overall police performance
in your neighborhood 32.3% 33.5% 17.1% 3.6% 0.8% 12.7%
Q5-6. Professionalism of police
officers 43.6% 29.3% 10.8% 1.6% 0.2% 14.5%
Q5-7. Quality of dispatch/911
services 28.3% 20.9% 12.4% 1.0% 0.0% 37.5%
Q5-8. Town's overall efforts to
prevent crime 20.1% 39.8% 20.7% 3.6% 1.0% 14.7%
Q5-9. Visibility of police
personnel in neighborhoods 14.9% 36.7% 29.7% 10.4% 1.8% 6.6% 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 88

ITEM NO. 25.

WITHOUT “DON’T KNOW”
Q5. Public Safety Perceptions. Please rate your satisfaction with the following services provided by the Town of Los Gatos. (without "don't know")
(N=502)
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q5-1. Effectiveness of local
police protection 38.6% 44.1% 13.9% 3.0% 0.4%
Q5-2. Efforts to collaborate
with the public to address
concerns 17.1% 32.5% 37.8% 9.9% 2.8%
Q5-3. Enforcement of local
traffic laws 15.6% 38.7% 26.9% 13.9% 4.9%
Q5-4. How quickly police
respond to emergencies 42.8% 36.6% 18.2% 2.1% 0.3%
Q5-5. Overall police
performance in your
neighborhood 37.0% 38.4% 19.6% 4.1% 0.9%
Q5-6. Professionalism of
police officers 51.0% 34.3% 12.6% 1.9% 0.2%
Q5-7. Quality of dispatch/911
services 45.2% 33.4% 19.7% 1.6% 0.0%
Q5-8. Town's overall efforts
to prevent crime 23.6% 46.7% 24.3% 4.2% 1.2%
Q5-9. Visibility of police
personnel in neighborhoods 16.0% 39.2% 31.8% 11.1% 1.9% 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 89

ITEM NO. 25.

Q6. Which THREE services listed in Question 5 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q6. Top choice Number Percent
Effectiveness of local police protection 112 22.3 %
Efforts to collaborate with the public to address concerns 50 10.0 % Enforcement of local traffic laws 65 12.9 %
How quickly police respond to emergencies 60 12.0 %
Overall police performance in your neighborhood 18 3.6 % Professionalism of police officers 14 2.8 %
Quality of dispatch/911 services 16 3.2 %
Town's overall efforts to prevent crime 91 18.1 %
Visibility of police personnel in neighborhoods 47 9.4 % None chosen 29 5.8 %
Total 502 100.0 %

Q6. Which THREE services listed in Question 5 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q6. 2nd choice Number Percent
Effectiveness of local police protection 60 12.0 %
Efforts to collaborate with the public to address concerns 39 7.8 % Enforcement of local traffic laws 42 8.4 %
How quickly police respond to emergencies 86 17.1 %
Overall police performance in your neighborhood 38 7.6 % Professionalism of police officers 22 4.4 %
Quality of dispatch/911 services 26 5.2 %
Town's overall efforts to prevent crime 92 18.3 %
Visibility of police personnel in neighborhoods 54 10.8 % None chosen 43 8.6 %
Total 502 100.0 %
Q6. Which THREE services listed in Question 5 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q6. 3rd choice Number Percent
Effectiveness of local police protection 38 7.6 %
Efforts to collaborate with the public to address concerns 47 9.4 % Enforcement of local traffic laws 36 7.2 %
How quickly police respond to emergencies 60 12.0 %
Overall police performance in your neighborhood 36 7.2 % Professionalism of police officers 33 6.6 %
Quality of dispatch/911 services 33 6.6 %
Town's overall efforts to prevent crime 77 15.3 %
Visibility of police personnel in neighborhoods 53 10.6 % None chosen 89 17.7 %
Total 502 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 90

ITEM NO. 25.

SUM OF TOP THREE CHOICES
Q6. Which THREE services listed in Question 5 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? (top 3)
Q6. Top choice Number Percent
Effectiveness of local police protection 210 41.8 %
Efforts to collaborate with the public to address concerns 136 27.1 % Enforcement of local traffic laws 143 28.5 %
How quickly police respond to emergencies 206 41.0 %
Overall police performance in your neighborhood 92 18.3 % Professionalism of police officers 69 13.7 %
Quality of dispatch/911 services 75 14.9 %
Town's overall efforts to prevent crime 260 51.8 %
Visibility of police personnel in neighborhoods 154 30.7 % None chosen 29 5.8 %
Total 1374
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 91

ITEM NO. 25.

Q7. Streets, Sidewalks, and Infrastructure. Please rate your satisfaction with the following services provided by the Town of Los Gatos.
(N=502)
Very
Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q7-1. Maintenance of major
Town streets 20.9% 52.0% 14.7% 7.6% 2.4% 2.4%
Q7-2. Maintenance of streets in
your neighborhood 21.5% 47.2% 16.9% 10.4% 2.4% 1.6%
Q7-3. Condition of sidewalks in
Town 15.5% 43.8% 24.5% 12.0% 1.6% 2.6%
Q7-4. Maintenance of street
signs & traffic signals 24.9% 50.2% 15.3% 5.6% 1.2% 2.8% Q7-5. Adequacy of Town street
lighting 20.3% 46.2% 20.3% 8.2% 1.8% 3.2%
Q7-6. Accessibility of streets,
sidewalks, & buildings for people
with disabilities 17.5% 29.1% 17.1% 5.6% 2.2% 28.5%
Q7-7. Quality of on-street bicycle
infrastructure (bike lanes/
wayfinding signs) 18.7% 31.5% 27.1% 9.2% 5.0% 8.6%
Q7-8. Flow of traffic on Town
streets 5.6% 18.9% 22.9% 29.7% 21.5% 1.4%
Q7-9. Overall cleanliness of
Town streets & other public areas 23.9% 54.2% 14.7% 4.0% 1.4% 1.8% Q7-10. Condition of Town
buildings & facilities 23.3% 53.4% 13.7% 2.4% 0.4% 6.8% 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 92

ITEM NO. 25.

WITHOUT “DON’T KNOW”
Q7. Streets, Sidewalks, and Infrastructure. Please rate your satisfaction with the following services provided by the Town of Los Gatos. (without "don't know")
(N=502)
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q7-1. Maintenance of major
Town streets 21.4% 53.3% 15.1% 7.8% 2.4%
Q7-2. Maintenance of streets
in your neighborhood 21.9% 48.0% 17.2% 10.5% 2.4%
Q7-3. Condition of sidewalks
in Town 16.0% 45.0% 25.2% 12.3% 1.6%
Q7-4. Maintenance of street
signs & traffic signals 25.6% 51.6% 15.8% 5.7% 1.2%
Q7-5. Adequacy of Town
street lighting 21.0% 47.7% 21.0% 8.4% 1.9%
Q7-6. Accessibility of streets,
sidewalks, & buildings for
people with disabilities 24.5% 40.7% 24.0% 7.8% 3.1%
Q7-7. Quality of on-street
bicycle infrastructure (bike
lanes/wayfinding signs) 20.5% 34.4% 29.6% 10.0% 5.4%
Q7-8. Flow of traffic on Town
streets 5.7% 19.2% 23.2% 30.1% 21.8%
Q7-9. Overall cleanliness of
Town streets & other public
areas 24.3% 55.2% 15.0% 4.1% 1.4%
Q7-10. Condition of Town
buildings & facilities 25.0% 57.3% 14.7% 2.6% 0.4%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 93

ITEM NO. 25.

Q8. Which THREE of the services listed in Question 7 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q8. Top choice Number Percent
Maintenance of major Town streets 76 15.1 %
Maintenance of streets in your neighborhood 34 6.8 %
Condition of sidewalks in Town 32 6.4 %
Maintenance of street signs & traffic signals 14 2.8 %
Adequacy of Town street lighting 17 3.4 %
Accessibility of streets, sidewalks, & buildings for people with disabilities 17 3.4 %
Quality of on-street bicycle infrastructure (bike lanes/ wayfinding signs) 29 5.8 %
Flow of traffic on Town streets 224 44.6 %
Overall cleanliness of Town streets & other public areas 21 4.2 % Condition of Town buildings & facilities 8 1.6 %
None chosen 30 6.0 %
Total 502 100.0 %

Q8. Which THREE of the services listed in Question 7 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q8. 2nd choice Number Percent
Maintenance of major Town streets 70 13.9 %
Maintenance of streets in your neighborhood 60 12.0 %
Condition of sidewalks in Town 48 9.6 %
Maintenance of street signs & traffic signals 29 5.8 %
Adequacy of Town street lighting 33 6.6 %
Accessibility of streets, sidewalks, & buildings for people with disabilities 15 3.0 %
Quality of on-street bicycle infrastructure (bike lanes/ wayfinding signs) 48 9.6 %
Flow of traffic on Town streets 71 14.1 %
Overall cleanliness of Town streets & other public areas 69 13.7 % Condition of Town buildings & facilities 11 2.2 %
None chosen 48 9.6 %
Total 502 100.0 %

2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 94

ITEM NO. 25.

Q8. Which THREE of the services listed in Question 7 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q8. 3rd choice Number Percent
Maintenance of major Town streets 51 10.2 %
Maintenance of streets in your neighborhood 57 11.4 %
Condition of sidewalks in Town 54 10.8 %
Maintenance of street signs & traffic signals 28 5.6 %
Adequacy of Town street lighting 26 5.2 %
Accessibility of streets, sidewalks, & buildings for people with disabilities 29 5.8 %
Quality of on-street bicycle infrastructure (bike lanes/ wayfinding signs) 27 5.4 %
Flow of traffic on Town streets 49 9.8 %
Overall cleanliness of Town streets & other public areas 68 13.5 % Condition of Town buildings & facilities 22 4.4 %
None chosen 91 18.1 %
Total 502 100.0 %

SUM OF TOP THREE CHOICES
Q8. Which THREE of the services listed in Question 7 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? (top 3)
Q8. Top choice Number Percent
Maintenance of major Town streets 197 39.2 %
Maintenance of streets in your neighborhood 151 30.1 %
Condition of sidewalks in Town 134 26.7 %
Maintenance of street signs & traffic signals 71 14.1 % Adequacy of Town street lighting 76 15.1 %
Accessibility of streets, sidewalks, & buildings for people with disabilities 61 12.2 %
Quality of on-street bicycle infrastructure (bike lanes/ wayfinding signs) 104 20.7 %
Flow of traffic on Town streets 344 68.5 %
Overall cleanliness of Town streets & other public areas 158 31.5 % Condition of Town buildings & facilities 41 8.2 %
None chosen 30 6.0 %
Total 1367
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 95

ITEM NO. 25.

Q9. Parks Facilities. Please rate your satisfaction with the following services provided by the Town of Los Gatos. (N=502)
Very
Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q9-1. Maintenance of Town
parks 39.0% 48.8% 7.0% 1.4% 1.0% 2.8%
Q9-2. Quality of other recreation
facilities-tennis/pickleball courts 15.9% 30.1% 17.1% 2.8% 1.8% 32.3% Q9-3. Quality of customer
service from parks employees 20.5% 31.9% 14.3% 1.4% 0.6% 31.3% Q9-4. Quality of facilities such as
picnic areas & playgrounds in
Town parks 27.7% 47.2% 13.7% 2.2% 0.4% 8.8%
Q9-5. Quality of Town outdoor
athletic fields (e.g., baseball &
soccer) 18.9% 31.9% 14.7% 1.6% 0.6% 32.3%
Q9-6. Walking & biking trails in
Town 31.9% 46.0% 12.4% 4.0% 0.6% 5.2%
WITHOUT “DON’T KNOW”
Q9. Parks Facilities. Please rate your satisfaction with the following services provided by the Town of Los Gatos. (without "don't know")
(N=502)
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q9-1. Maintenance of Town
parks 40.2% 50.2% 7.2% 1.4% 1.0%
Q9-2. Quality of other
recreation facilities-tennis/
pickleball courts 23.5% 44.4% 25.3% 4.1% 2.6%
Q9-3. Quality of customer
service from parks employees 29.9% 46.4% 20.9% 2.0% 0.9% Q9-4. Quality of facilities
such as picnic areas &
playgrounds in Town parks 30.3% 51.7% 15.1% 2.4% 0.4%
Q9-5. Quality of Town
outdoor athletic fields (e.g.,
baseball & soccer) 27.9% 47.1% 21.8% 2.4% 0.9%
Q9-6. Walking & biking trails in
Town 33.6% 48.5% 13.0% 4.2% 0.6%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 96

ITEM NO. 25.

Q10. Which TWO of the services listed in Question 9 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q10. Top choice Number Percent
Maintenance of Town parks 203 40.4 %
Quality of other recreation facilities-tennis/pickleball courts 27 5.4 % Quality of customer service from parks employees 7 1.4 % Quality of facilities such as picnic areas & playgrounds in Town parks 51 10.2 %
Quality of Town outdoor athletic fields (e.g., baseball & soccer) 24 4.8 % Walking & biking trails in Town 129 25.7 %
None chosen 61 12.2 %
Total 502 100.0 %
Q10. Which TWO of the services listed in Question 9 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q10. 2nd choice Number Percent
Maintenance of Town parks 100 19.9 %
Quality of other recreation facilities-tennis/pickleball courts 35 7.0 % Quality of customer service from parks employees 16 3.2 % Quality of facilities such as picnic areas & playgrounds in Town parks 97 19.3 %
Quality of Town outdoor athletic fields (e.g., baseball & soccer) 39 7.8 % Walking & biking trails in Town 121 24.1 %
None chosen 94 18.7 %
Total 502 100.0 %

SUM OF TOP TWO CHOICES
Q10. Which TWO of the services listed in Question 9 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? (top 2)
Q10. Top choice Number Percent
Maintenance of Town parks 303 60.4 %
Quality of other recreation facilities-tennis/pickleball courts 62 12.4 % Quality of customer service from parks employees 23 4.6 % Quality of facilities such as picnic areas & playgrounds in Town parks 148 29.5 %
Quality of Town outdoor athletic fields (e.g., baseball & soccer) 63 12.5 % Walking & biking trails in Town 250 49.8 %
None chosen 61 12.2 %
Total 910
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 97

ITEM NO. 25.

Q11. Economic Opportunity. Please rate your satisfaction with the following areas. (N=502)
Very
Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q11-1. Access to healthy food
that you can afford 24.1% 38.0% 21.5% 10.4% 1.8% 4.2%
Q11-2. Access to quality
childcare that you can afford 3.4% 6.2% 17.3% 8.8% 3.2% 61.2% Q11-3. Access to quality health
care that you can afford 22.9% 34.5% 21.5% 8.4% 2.8% 10.0% Q11-4. Access to quality
housing you can afford 11.8% 20.9% 27.3% 16.5% 12.4% 11.2% Q11-5. Availability of adequate &
affordable housing units 8.6% 12.7% 21.3% 21.1% 13.9% 22.3% Q11-6. Variety & number of
businesses available in Los
Gatos 15.1% 37.5% 22.5% 17.9% 2.0% 5.0%
Q11-7. Support for entrepreneurs
& small business owners available
in Town 6.4% 13.5% 24.7% 12.2% 4.6% 38.6%
Q11-8. Town's efforts to attract
new business & tourism 5.4% 16.7% 29.9% 13.1% 6.6% 28.3% Q11-9. Qualified workforce 11.8% 25.9% 26.9% 3.0% 1.4% 31.1% 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 98

ITEM NO. 25.

WITHOUT “DON’T KNOW”
Q11. Economic Opportunity. Please rate your satisfaction with the following areas. (without "don't know") (N=502)
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q11-1. Access to healthy
food that you can afford 25.2% 39.7% 22.5% 10.8% 1.9%
Q11-2. Access to quality
childcare that you can afford 8.7% 15.9% 44.6% 22.6% 8.2% Q11-3. Access to quality
health care that you can
afford 25.4% 38.3% 23.9% 9.3% 3.1%
Q11-4. Access to quality
housing you can afford 13.2% 23.5% 30.7% 18.6% 13.9%
Q11-5. Availability of
adequate & affordable housing
units 11.0% 16.4% 27.4% 27.2% 17.9%
Q11-6. Variety & number of
businesses available in Los
Gatos 15.9% 39.4% 23.7% 18.9% 2.1%
Q11-7. Support for
entrepreneurs & small
business owners available in
Town 10.4% 22.1% 40.3% 19.8% 7.5%
Q11-8. Town's efforts to
attract new business & tourism 7.5% 23.3% 41.7% 18.3% 9.2% Q11-9. Qualified workforce 17.1% 37.6% 39.0% 4.3% 2.0%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 99

ITEM NO. 25.

Q12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q12. Top choice Number Percent
Access to healthy food that you can afford 76 15.1 %
Access to quality childcare that you can afford 24 4.8 % Access to quality health care that you can afford 37 7.4 % Access to quality housing you can afford 86 17.1 %
Availability of adequate & affordable housing units 47 9.4 % Variety & number of businesses available in Los Gatos 90 17.9 % Support for entrepreneurs & small business owners available in Town 39 7.8 %
Town's efforts to attract new business & tourism 49 9.8 % Qualified workforce 7 1.4 %
None chosen 47 9.4 %
Total 502 100.0 %
Q12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q12. 2nd choice Number Percent
Access to healthy food that you can afford 35 7.0 %
Access to quality childcare that you can afford 24 4.8 % Access to quality health care that you can afford 49 9.8 % Access to quality housing you can afford 50 10.0 %
Availability of adequate & affordable housing units 63 12.5 % Variety & number of businesses available in Los Gatos 64 12.7 % Support for entrepreneurs & small business owners available in Town 87 17.3 %
Town's efforts to attract new business & tourism 60 12.0 % Qualified workforce 3 0.6 %
None chosen 67 13.3 %
Total 502 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 100

ITEM NO. 25.

Q12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q12. 3rd choice Number Percent
Access to healthy food that you can afford 44 8.8 %
Access to quality childcare that you can afford 25 5.0 % Access to quality health care that you can afford 40 8.0 % Access to quality housing you can afford 33 6.6 %
Availability of adequate & affordable housing units 28 5.6 % Variety & number of businesses available in Los Gatos 54 10.8 % Support for entrepreneurs & small business owners available in Town 75 14.9 %
Town's efforts to attract new business & tourism 68 13.5 % Qualified workforce 26 5.2 %
None chosen 109 21.7 %
Total 502 100.0 %

SUM OF TOP THREE CHOICES
Q12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? (top 3)
Q12. Top choice Number Percent
Access to healthy food that you can afford 155 30.9 %
Access to quality childcare that you can afford 73 14.5 % Access to quality health care that you can afford 126 25.1 % Access to quality housing you can afford 169 33.7 %
Availability of adequate & affordable housing units 138 27.5 % Variety & number of businesses available in Los Gatos 208 41.4 % Support for entrepreneurs & small business owners available in Town 201 40.0 %
Town's efforts to attract new business & tourism 177 35.3 % Qualified workforce 36 7.2 %
None chosen 47 9.4 %
Total 1330
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 101

ITEM NO. 25.

Q13. Community Investment Areas. Please rate your level of support for investing your tax dollars on a scale of 1 to 4, where 4 means "Very Supportive" and 1 means "Not Supportive," for each of the following. (N=502)
Very supportive Supportive Not sure Not supportive
Q13-1. Beautifying Downtown 35.1% 44.0% 16.3% 4.6%
Q13-2. Improving bicycle access & safety on
Town roads 28.1% 35.3% 19.5% 17.1%
Q13-3. Improving pedestrian access & safety
along Town roads 46.2% 38.6% 11.4% 3.8%
Q13-4. Improving traffic flow to reduce traffic
congestion 76.7% 16.7% 5.2% 1.4%
Q13-5. Investing in more library materials &
programs 22.7% 39.0% 28.1% 10.2%
Q13-6. Upgrading Town parks, playground
equipment, & restrooms 30.9% 48.4% 17.7% 3.0%
Q13-7. Maintaining streets, sidewalks, & storm
sewer systems 62.9% 32.7% 4.0% 0.4%
Q13-8. Upgrading walking, hiking, & bike trails 38.8% 42.6% 14.7% 3.8% Q13-9. Increasing neighborhood police
patrols 40.2% 38.8% 15.7% 5.2%
Q13-10. Maintaining 911 response times 57.4% 32.3% 9.6% 0.8% Q13-11. Improving disaster preparation &
response for hazards such as wildfires &
earthquakes 53.0% 36.1% 9.2% 1.8%
Q13-12. Improving condition of Town
facilities & buildings 15.3% 44.0% 30.9% 9.8%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 102

ITEM NO. 25.

Q14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to pursue? Q14. Top choice Number Percent
Beautifying Downtown 25 5.0 %
Improving bicycle access & safety on Town roads 22 4.4 % Improving pedestrian access & safety along Town roads 39 7.8 % Improving traffic flow to reduce traffic congestion 211 42.0 % Investing in more library materials & programs 7 1.4 %
Upgrading Town parks, playground equipment, & restrooms 12 2.4 % Maintaining streets, sidewalks, & storm sewer systems 29 5.8 % Upgrading walking, hiking, & biking trails 9 1.8 %
Increasing neighborhood police patrols 34 6.8 %
Maintaining 911 response times 28 5.6 %
Improving disaster preparation & response for hazards such as wildfires & earthquakes 55 11.0 %
Improving condition of Town facilities & buildings 4 0.8 % None chosen 27 5.4 %
Total 502 100.0 %
Q14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to pursue? Q14. 2nd choice Number Percent
Beautifying Downtown 23 4.6 %
Improving bicycle access & safety on Town roads 26 5.2 % Improving pedestrian access & safety along Town roads 37 7.4 % Improving traffic flow to reduce traffic congestion 61 12.2 % Investing in more library materials & programs 11 2.2 % Upgrading Town parks, playground equipment, & restrooms 33 6.6 % Maintaining streets, sidewalks, & storm sewer systems 101 20.1 % Upgrading walking, hiking, & biking trails 23 4.6 %
Increasing neighborhood police patrols 42 8.4 %
Maintaining 911 response times 44 8.8 %
Improving disaster preparation & response for hazards such as wildfires & earthquakes 50 10.0 %
Improving condition of Town facilities & buildings 2 0.4 % None chosen 49 9.8 %
Total 502 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 103

ITEM NO. 25.

Q14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to pursue? Q14. 3rd choice Number Percent
Beautifying Downtown 21 4.2 %
Improving bicycle access & safety on Town roads 22 4.4 % Improving pedestrian access & safety along Town roads 37 7.4 % Improving traffic flow to reduce traffic congestion 52 10.4 % Investing in more library materials & programs 18 3.6 % Upgrading Town parks, playground equipment, & restrooms 31 6.2 % Maintaining streets, sidewalks, & storm sewer systems 61 12.2 % Upgrading walking, hiking, & biking trails 28 5.6 %
Increasing neighborhood police patrols 43 8.6 %
Maintaining 911 response times 46 9.2 %
Improving disaster preparation & response for hazards such as wildfires & earthquakes 60 12.0 %
Improving condition of Town facilities & buildings 5 1.0 % None chosen 78 15.5 %
Total 502 100.0 %

SUM OF TOP THREE CHOICES
Q14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to pursue? (top 3) Q14. Top choice Number Percent
Beautifying Downtown 69 13.7 %
Improving bicycle access & safety on Town roads 70 13.9 % Improving pedestrian access & safety along Town roads 113 22.5 % Improving traffic flow to reduce traffic congestion 324 64.5 % Investing in more library materials & programs 36 7.2 % Upgrading Town parks, playground equipment, & restrooms 76 15.1 % Maintaining streets, sidewalks, & storm sewer systems 191 38.0 % Upgrading walking, hiking, & biking trails 60 12.0 %
Increasing neighborhood police patrols 119 23.7 %
Maintaining 911 response times 118 23.5 %
Improving disaster preparation & response for hazards such as wildfires & earthquakes 165 32.9 %
Improving condition of Town facilities & buildings 11 2.2 % None chosen 27 5.4 %
Total 1379
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 104

ITEM NO. 25.

Q16. Communication and Community Engagement. Please rate your satisfaction with the following services provided by the Town of Los Gatos.
(N=502)
Very
Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q16-1. Access to information
about Town Council, Boards, &
Commissions meetings
(schedules, agendas, videos,
audio recordings) 13.9% 34.3% 26.9% 7.6% 2.0% 15.3%
Q16-2. Access to Finance &
Budget information 6.4% 21.5% 35.3% 10.0% 2.8% 24.1%
Q16-3. Availability of
information about Town
programs & services 10.2% 35.3% 30.7% 10.8% 0.6% 12.5%
Q16-4. Efforts by Town to keep
residents informed about local
issues 8.2% 29.1% 32.1% 17.7% 3.0% 10.0%
Q16-5. Timeliness of information
provided by Town 8.0% 25.1% 36.3% 12.4% 4.0% 14.3%
Q16-6. Opportunity to engage/
provide input into decisions
made by Elected Officials 7.6% 22.3% 31.7% 15.7% 5.8% 16.9% Q16-7. Opportunity to engage in
improvements in my
neighborhood 4.2% 16.9% 35.5% 16.9% 6.8% 19.7%
Q16-8. Opportunity to engage in
development projects in my
neighborhood 4.8% 13.9% 31.3% 18.1% 9.6% 22.3%
Q16-9. Overall usefulness of
Town website 4.6% 26.1% 36.7% 8.4% 1.6% 22.7%
Q16-10. Town use of social media 4.8% 15.7% 34.5% 6.6% 2.2% 36.3% 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 105

ITEM NO. 25.

WITHOUT “DON’T KNOW”
Q16. Communication and Community Engagement. Please rate your satisfaction with the following services provided by the Town of Los Gatos. (without "don't know")
(N=502)
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q16-1. Access to information
about Town Council, Boards,
& Commissions meetings
(schedules, agendas, videos,
audio recordings) 16.5% 40.5% 31.8% 8.9% 2.4%
Q16-2. Access to Finance &
Budget information 8.4% 28.3% 46.5% 13.1% 3.7%
Q16-3. Availability of
information about Town
programs & services 11.6% 40.3% 35.1% 12.3% 0.7%
Q16-4. Efforts by Town to
keep residents informed
about local issues 9.1% 32.3% 35.6% 19.7% 3.3%
Q16-5. Timeliness of
information provided by
Town 9.3% 29.3% 42.3% 14.4% 4.7%
Q16-6. Opportunity to
engage/provide input into
decisions made by Elected
Officials 9.1% 26.9% 38.1% 18.9% 7.0%
Q16-7. Opportunity to
engage in improvements in
my neighborhood 5.2% 21.1% 44.2% 21.1% 8.4%
Q16-8. Opportunity to
engage in development
projects in my neighborhood 6.2% 17.9% 40.3% 23.3% 12.3% Q16-9. Overall usefulness of
Town website 5.9% 33.8% 47.4% 10.8% 2.1%
Q16-10. Town use of social
media 7.5% 24.7% 54.1% 10.3% 3.4%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 106

ITEM NO. 25.

Q17. Which THREE of the services listed in Question 16 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q17. Top choice Number Percent
Access to information about Town Council, Boards, &
Commissions meetings (schedules, agendas, videos, audio recordings) 52 10.4 %
Access to Finance & Budget information 28 5.6 %
Availability of information about Town programs & services 54 10.8 % Efforts by Town to keep residents informed about local issues 98 19.5 % Timeliness of information provided by Town 14 2.8 %
Opportunity to engage/provide input into decisions made by Elected Officials 45 9.0 %
Opportunity to engage in improvements in my neighborhood 35 7.0 % Opportunity to engage in development projects in my
neighborhood 39 7.8 %
Overall usefulness of Town website 21 4.2 %
Town use of social media 16 3.2 %
None chosen 100 19.9 %
Total 502 100.0 %
Q17. Which THREE of the services listed in Question 16 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q17. 2nd choice Number Percent
Access to information about Town Council, Boards, &
Commissions meetings (schedules, agendas, videos, audio recordings) 22 4.4 %
Access to Finance & Budget information 27 5.4 %
Availability of information about Town programs & services 49 9.8 % Efforts by Town to keep residents informed about local issues 67 13.3 % Timeliness of information provided by Town 33 6.6 %
Opportunity to engage/provide input into decisions made by Elected Officials 66 13.1 %
Opportunity to engage in improvements in my neighborhood 47 9.4 % Opportunity to engage in development projects in my
neighborhood 41 8.2 %
Overall usefulness of Town website 13 2.6 %
Town use of social media 15 3.0 %
None chosen 122 24.3 %
Total 502 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 107

ITEM NO. 25.

Q17. Which THREE of the services listed in Question 16 do you think should receive the MOST EMPHASIS from the Town over the next TWO years?
Q17. 3rd choice Number Percent
Access to information about Town Council, Boards, &
Commissions meetings (schedules, agendas, videos, audio recordings) 32 6.4 %
Access to Finance & Budget information 15 3.0 %
Availability of information about Town programs & services 42 8.4 % Efforts by Town to keep residents informed about local issues 58 11.6 % Timeliness of information provided by Town 22 4.4 %
Opportunity to engage/provide input into decisions made by Elected Officials 48 9.6 %
Opportunity to engage in improvements in my neighborhood 50 10.0 % Opportunity to engage in development projects in my
neighborhood 46 9.2 %
Overall usefulness of Town website 25 5.0 %
Town use of social media 17 3.4 %
None chosen 147 29.3 %
Total 502 100.0 %

SUM OF TOP THREE CHOICES
Q17. Which THREE of the services listed in Question 16 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? (top 3)
Q17. Top choice Number Percent
Access to information about Town Council, Boards, &
Commissions meetings (schedules, agendas, videos, audio recordings) 106 21.1 %
Access to Finance & Budget information 70 13.9 %
Availability of information about Town programs & services 145 28.9 % Efforts by Town to keep residents informed about local issues 223 44.4 % Timeliness of information provided by Town 69 13.7 %
Opportunity to engage/provide input into decisions made by Elected Officials 159 31.7 %
Opportunity to engage in improvements in my neighborhood 132 26.3 % Opportunity to engage in development projects in my
neighborhood 126 25.1 %
Overall usefulness of Town website 59 11.8 %
Town use of social media 48 9.6 %
None chosen 100 19.9 %
Total 1237
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 108

ITEM NO. 25.

Q18. Please CHECK ALL the ways you learn about Los Gatos programs, news, activities, and events.

Q18. All the ways you learn about Los Gatos programs,
news, activities, & events Number Percent
Regional news, radio, newspaper, magazines 264 52.6 %
Los Gatos Chamber of Commerce 81 16.1 %
Weekly "What's New" Town eNewsletter or other Town
Notify Me registrations 135 26.9 %
Online search/blogs (e.g., The Patch) 129 25.7 %
Town/Library/PD/Social media (Facebook, X/Twitter,
Instagram, LinkedIn, Nextdoor) 160 31.9 %
Town of Los Gatos website (LosGatosCA.gov) 193 38.4 %
Local publications: Outlook, Los Gatan, Los Gatos Living, Los Gatos Weekly, The Print 305 60.8 %
KCAT local Comcast Cable Channel 15 20 4.0 %
Flyers, signage 146 29.1 %
Hear about it at work or in professional settings 41 8.2 % Hear about it from neighbors 257 51.2 %
Word of mouth from friends & family 239 47.6 %
Other 17 3.4 %
Total 1987
Q18-13. Other:

Q18-13. Other Number Percent
Rob Moore's monthly newsletter 4 23.5 %
Mailings 2 11.8 %
Mercury News 1 5.9 %
Hear about things after they happen 1 5.9 %
Social media 1 5.9 %
Vice Mayor, Rob Moore 1 5.9 %
Council meetings 1 5.9 %
Democracy text 1 5.9 %
Council members email 1 5.9 %
Saratoga and Los Gatos mailed activity/class catalogue 1 5.9 % LG Recreation 1 5.9 %
Outlook 1 5.9 %
Los Gatos Times 1 5.9 %
Total 17 100.0 %

2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 109

ITEM NO. 25.

Q19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about Town news, events, programs, or activities?
Q19. Top choice Number Percent
Regional news, radio, newspaper, magazines 60 12.0 %
Los Gatos Chamber of Commerce 13 2.6 %
Weekly "What's New" Town eNewsletter or other Town
Notify Me registrations 74 14.7 %
Online search/blogs (e.g., The Patch) 19 3.8 %
Town/Library/PD/Social media (Facebook, X/Twitter,
Instagram, LinkedIn, Nextdoor) 50 10.0 %
Town of Los Gatos website (LosGatosCA.gov) 46 9.2 %
Local publications: Outlook, Los Gatan, Los Gatos Living, Los Gatos Weekly, The Print 88 17.5 %
KCAT local Comcast Cable Channel 15 4 0.8 %
Flyers, signage 24 4.8 %
Hear about it from neighbors 9 1.8 %
Word of mouth from friends & family 9 1.8 %
None chosen 106 21.1 %
Total 502 100.0 %
Q19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about Town news, events, programs, or activities?
Q19. 2nd choice Number Percent
Regional news, radio, newspaper, magazines 33 6.6 %
Los Gatos Chamber of Commerce 11 2.2 %
Weekly "What's New" Town eNewsletter or other Town
Notify Me registrations 56 11.2 %
Online search/blogs (e.g., The Patch) 19 3.8 %
Town/Library/PD/Social media (Facebook, X/Twitter,
Instagram, LinkedIn, Nextdoor) 50 10.0 %
Town of Los Gatos website (LosGatosCA.gov) 59 11.8 %
Local publications: Outlook, Los Gatan, Los Gatos Living, Los Gatos Weekly, The Print 70 13.9 %
KCAT local Comcast Cable Channel 15 1 0.2 %
Flyers, signage 34 6.8 %
Hear about it at work or in professional settings 2 0.4 % Hear about it from neighbors 11 2.2 %
Word of mouth from friends & family 11 2.2 %
None chosen 145 28.9 %
Total 502 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 110

ITEM NO. 25.

Q19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about Town news, events, programs, or activities?
Q19. 3rd choice Number Percent
Regional news, radio, newspaper, magazines 31 6.2 %
Los Gatos Chamber of Commerce 17 3.4 %
Weekly "What's New" Town eNewsletter or other Town
Notify Me registrations 30 6.0 %
Online search/blogs (e.g., The Patch) 15 3.0 %
Town/Library/PD/Social media (Facebook, X/Twitter,
Instagram, LinkedIn, Nextdoor) 20 4.0 %
Town of Los Gatos website (LosGatosCA.gov) 46 9.2 %
Local publications: Outlook, Los Gatan, Los Gatos Living, Los Gatos Weekly, The Print 51 10.2 %
KCAT local Comcast Cable Channel 15 5 1.0 %
Flyers, signage 29 5.8 %
Hear about it at work or in professional settings 8 1.6 % Hear about it from neighbors 19 3.8 %
Word of mouth from friends & family 18 3.6 %
None chosen 213 42.4 %
Total 502 100.0 %

SUM OF TOP THREE CHOICES
Q19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about Town news, events, programs, or activities? (top 3)
Q19. Top choice Number Percent
Regional news, radio, newspaper, magazines 124 24.7 %
Los Gatos Chamber of Commerce 41 8.2 %
Weekly "What's New" Town eNewsletter or other Town
Notify Me registrations 160 31.9 %
Online search/blogs (e.g., The Patch) 53 10.6 %
Town/Library/PD/Social media (Facebook, X/Twitter,
Instagram, LinkedIn, Nextdoor) 120 23.9 %
Town of Los Gatos website (LosGatosCA.gov) 151 30.1 %
Local publications: Outlook, Los Gatan, Los Gatos Living, Los Gatos Weekly, The Print 209 41.6 %
KCAT local Comcast Cable Channel 15 10 2.0 %
Flyers, signage 87 17.3 %
Hear about it at work or in professional settings 10 2.0 % Hear about it from neighbors 39 7.8 %
Word of mouth from friends & family 38 7.6 %
None chosen 106 21.1 %
Total 1148
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 111

ITEM NO. 25.

Q20. Please CHECK ALL of the Town's social media accounts that you follow.

Q20. All Town's social media accounts you follow Number Percent Town X (formerly Twitter) 32 6.4 %
Town Facebook 99 19.7 %
Town Instagram 83 16.5 %
Town Nextdoor 156 31.1 %
Town LinkedIn 10 2.0 %
PD Facebook 25 5.0 %
PD X (formerly Twitter) 9 1.8 %
PD Instagram 24 4.8 %
Library Facebook 25 5.0 %
Library Instagram 25 5.0 %
Other 9 1.8 %
Total 497
Q20-11. Other:

Q20-11. Other Number Percent
Local public stations, local newspaper 1 11.1 %
Library email list 1 11.1 %
LG Chamber Instagram 1 11.1 %
Weekly newspaper 1 11.1 %
Word of mouth and local publications/newspapers 1 11.1 % Newspaper 1 11.1 %
Website 1 11.1 %
KCAT 1 11.1 %
Town email 1 11.1 %
Total 9 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 112

ITEM NO. 25.

Q21. Customer Service. Have you called or visited the Town with a question, problem, or complaint during the past year? Q21. Have you called or visited Town with a question,
problem, or complaint during past year Number Percent
Yes 187 37.3 %
No 310 61.8 %
Don't know 5 1.0 %
Total 502 100.0 %
WITHOUT “DON’T KNOW”
Q21. Customer Service. Have you called or visited the Town with a question, problem, or complaint during the past year? (without "don't know")
Q21. Have you called or visited Town with a question,
problem, or complaint during past year Number Percent
Yes 187 37.6 %
No 310 62.4 %
Total 497 100.0 %
Q21a. How easy was it to contact the person you needed to reach? Q21a. How easy was it to contact the person you
needed to reach Number Percent
Very easy 66 35.3 %
Somewhat easy 67 35.8 %
Difficult 33 17.6 %
Very difficult 17 9.1 %
Don't know 4 2.1 %
Total 187 100.0 %

WITHOUT “DON’T KNOW”
Q21a. How easy was it to contact the person you needed to reach? (without "don't know") Q21a. How easy was it to contact the person you
needed to reach Number Percent
Very easy 66 36.1 %
Somewhat easy 67 36.6 %
Difficult 33 18.0 %
Very difficult 17 9.3 %
Total 183 100.0 %
Q21b. What department(s) did you contact?
Q21b. What departments did you contact Number Percent
Police 56 29.9 %
Community Development 31 16.6 %
Parks & Public Works 84 44.9 %
Finance 4 2.1 %
Town Manager/Clerk Offices 37 19.8 %
Town Attorney 7 3.7 %
Library 13 7.0 %
Other 36 19.3 %
Total 268
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 113

ITEM NO. 25.

Q21c. Several factors may influence your perception of the quality of customer service you receive from Town employees. Please rate how often the employees you MOST RECENTLY contacted have displayed the following. (N=187)
Always Usually Sometimes Seldom Never Don't know
Q21c-1. They did what they said
they would do in a timely manner 30.5% 25.7% 15.5% 5.3% 7.0% 16.0% Q21c-2. They gave prompt,
accurate, & complete answers to
questions 32.1% 27.3% 13.4% 7.0% 8.0% 12.3%
Q21c-3. They helped me resolve
an issue to my satisfaction or
adequately explained their
reasoning 29.9% 23.0% 13.4% 8.0% 12.8% 12.8%
Q21c-4. They made it easy for me
to handle my request 32.6% 21.9% 13.9% 10.2% 10.2% 11.2% Q21c-5. They were courteous &
polite 54.0% 21.9% 8.0% 1.6% 3.2% 11.2%
WITHOUT “DON’T KNOW”
Q21c. Several factors may influence your perception of the quality of customer service you receive from Town employees. Please rate how often the employees you MOST RECENTLY contacted have displayed the following. (without "don't know") (N=187)
Always Usually Sometimes Seldom Never
Q21c-1. They did what they said they would
do in a timely manner 36.3% 30.6% 18.5% 6.4% 8.3%
Q21c-2. They gave prompt, accurate, &
complete answers to questions 36.6% 31.1% 15.2% 7.9% 9.1% Q21c-3. They helped me resolve an issue to
my satisfaction or adequately explained their
reasoning 34.4% 26.4% 15.3% 9.2% 14.7%
Q21c-4. They made it easy for me to handle
my request 36.7% 24.7% 15.7% 11.4% 11.4%
Q21c-5. They were courteous & polite 60.8% 24.7% 9.0% 1.8% 3.6% 2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 114

ITEM NO. 25.

Q22. Do you think you will be living in Los Gatos, CA, five years from now? Q22. Will you be living in Los Gatos, CA, five years
from now Number Percent
Yes 411 81.9 %
No 76 15.1 %
Not provided 15 3.0 %
Total 502 100.0 %
WITHOUT “NOT PROVIDED”
Q22. Do you think you will be living in Los Gatos, CA, five years from now? (without "not provided") Q22. Will you be living in Los Gatos, CA, five years
from now Number Percent
Yes 411 84.4 %
No 76 15.6 %
Total 487 100.0 %
Q23. Do you own or rent your current residence?
Q23. Do you own or rent your current residence Number Percent Own 393 78.3 %
Rent 107 21.3 %
Not provided 2 0.4 %
Total 502 100.0 %

WITHOUT “NOT PROVIDED”
Q23. Do you own or rent your current residence? (without "not provided") Q23. Do you own or rent your current residence Number Percent Own 393 78.6 %
Rent 107 21.4 %
Total 500 100.0 %

2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 115

ITEM NO. 25.

Q24. What type of dwelling do you live in?
Q24. What type of dwelling do you live in Number Percent Single family house (detached from other houses) 399 79.5 % Duplex or townhome 66 13.1 %
Apartment or condominium building 28 5.6 %
Other 3 0.6 %
Not provided 6 1.2 %
Total 502 100.0 %
WITHOUT “NOT PROVIDED”
Q24. What type of dwelling do you live in? (without "not provided") Q24. What type of dwelling do you live in Number Percent Single family house (detached from other houses) 399 80.4 % Duplex or townhome 66 13.3 %
Apartment or condominium building 28 5.6 %
Other 3 0.6 %
Total 496 100.0 %
Q24-4. Other:

Q24-4. Other Number Percent
Mobilehome 1 33.3 %
ADU Cottage 1 33.3 %
Terraces 1 33.3 %
Total 3 100.0 %

2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 116

ITEM NO. 25.

Q25. Approximately how many years have you lived in Los Gatos? Q25. How many years have you lived in Los Gatos Number Percent 0-5 62 12.4 %
6-10 43 8.6 %
11-15 50 10.0 %
16-20 35 7.0 %
21-30 99 19.7 %
31+ 181 36.1 %
Not provided 32 6.4 %
Total 502 100.0 %
WITHOUT “NOT PROVIDED”
Q25. Approximately how many years have you lived in Los Gatos? (without "not provided") Q25. How many years have you lived in Los Gatos Number Percent 0-5 62 13.2 %
6-10 43 9.1 %
11-15 50 10.6 %
16-20 35 7.4 %
21-30 99 21.1 %
31+ 181 38.5 %
Total 470 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 117

ITEM NO. 25.

Q26. Please answer the following questions by circling "Yes" or "No." (N=502)
Yes No Not provided
Q26-1. Had contact with a Police Department
officer during last year 35.5% 63.7% 0.8%
Q26-2. Visited Town's website (losgatosca.
gov) in last year 59.4% 39.4% 1.2%
Q26-3. Had members of your household visit
any parks in Los Gatos in last year 93.8% 5.8% 0.4%
Q26-4. Ridden a bicycle on Town streets or
used Town trails in last year 69.5% 29.5% 1.0%
WITHOUT “NOT PROVIDED”
Q26. Please answer the following questions by circling "Yes" or "No." (without "not provided") (N=502)
Yes No
Q26-1. Had contact with a Police Department
officer during last year 35.7% 64.3%
Q26-2. Visited Town's website (losgatosca.
gov) in last year 60.1% 39.9%
Q26-3. Had members of your household visit
any parks in Los Gatos in last year 94.2% 5.8%
Q26-4. Ridden a bicycle on Town streets or
used Town trails in last year 70.2% 29.8%
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 118

ITEM NO. 25.

Q27. Which of the following best describes your race/ethnicity? Q27. Your race/ethnicity Number Percent
African American/Black 8 1.6 %
American Indian/Alaska Native 1 0.2 %
Asian 97 19.3 %
Hispanic/Latino/Latina/Spanish Origin 48 9.6 %
Chicano/Chicana 5 1.0 %
Native Hawaiian or Other Pacific Islander 2 0.4 %
White 341 67.9 %
Other 8 1.6 %
Total 510
Q27-8. Self-describe your race/ethnicity:

Q27-8. Self-describe your race/ethnicity Number Percent Middle Eastern 3 37.5 %
Mixed 2 25.0 %
Iranian 2 25.0 %
Multiple races 1 12.5 %
Total 8 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 119

ITEM NO. 25.

Q28. What is your preferred language to speak?
Q28. Your preferred language to speak Number Percent
English 483 96.2 %
Spanish 9 1.8 %
Mandarin 1 0.2 %
Russian 1 0.2 %
Other 4 0.8 %
Not provided 4 0.8 %
Total 502 100.0 %

WITHOUT “NOT PROVIDED”
Q28. What is your preferred language to speak? (without "not provided") Q28. Your preferred language to speak Number Percent
English 483 97.0 %
Spanish 9 1.8 %
Mandarin 1 0.2 %
Russian 1 0.2 %
Other 4 0.8 %
Total 498 100.0 %

Q28-5. Other:

Q28-5. Other Number Percent
Japanese 2 50.0 %
Farsi 1 25.0 %
French 1 25.0 %
Total 4 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 120

ITEM NO. 25.

Q29. Would you say your total annual household income is...

Q29. Your total annual household income Number Percent
Under $50K 31 6.2 %
$50K to $99,999 54 10.8 %
$100K to $199,999 110 21.9 %
$200K+ 242 48.2 %
Not provided 65 12.9 %
Total 502 100.0 %

WITHOUT “NOT PROVIDED”
Q29. Would you say your total annual household income is... (without "not provided") Q29. Your total annual household income Number Percent
Under $50K 31 7.1 %
$50K to $99,999 54 12.4 %
$100K to $199,999 110 25.2 %
$200K+ 242 55.4 %
Total 437 100.0 %
Q30. What is your age?
Q30. Your age Number Percent
18-24 years 13 2.6 %
25-34 years 84 16.7 %
35-44 years 90 17.9 %
45-54 years 93 18.5 %
55-64 years 97 19.3 %
65+ years 110 21.9 %
Not provided 15 3.0 %
Total 502 100.0 %
WITHOUT “NOT PROVIDED”
Q30. What is your age? (without "not provided")
Q30. Your age Number Percent
18-24 years 13 2.7 %
25-34 years 84 17.2 %
35-44 years 90 18.5 %
45-54 years 93 19.1 %
55-64 years 97 19.9 %
65+ years 110 22.6 %
Total 487 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 121

ITEM NO. 25.

Q31. What is your gender identity?
Q31. Your gender identity Number Percent
Male 245 48.8 %
Female 248 49.4 %
Non-binary/third gender 1 0.2 %
Prefer to self-describe 2 0.4 %
Not provided 6 1.2 %
Total 502 100.0 %
WITHOUT “NOT PROVIDED”
Q31. What is your gender identity? (without "not provided") Q31. Your gender identity Number Percent
Male 245 49.4 %
Female 248 50.0 %
Non-binary/third gender 1 0.2 %
Prefer to self-describe 2 0.4 %
Total 496 100.0 %
Q31-4. Self-describe your gender identity:

Q31-4. Self-describe your gender identity Number Percent Transmale 1 100.0 %
Total 1 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 122

ITEM NO. 25.

Q32. Do you, or does anyone in your household, identify as a person with a disability? Q32. Do you, or does anyone in your household,
identify as a person with a disability Number Percent
Yes 65 12.9 %
No 425 84.7 %
Prefer not to say 12 2.4 %
Total 502 100.0 %
WITHOUT “PREFER NOT TO SAY”
Q32. Do you, or does anyone in your household, identify as a person with a disability? (without "prefer not to say") Q32. Do you, or does anyone in your household,
identify as a person with a disability Number Percent
Yes 65 13.3 %
No 425 86.7 %
Total 490 100.0 %
Q33. Do you, or does anyone in your household, identify as lesbian, gay, bisexual, transgender, queer, or another LGBTQ+ identity?
Q33. Do you, or does anyone in your household,
identify as lesbian, gay, bisexual, transgender, queer, or another LGBTQ+ identity Number Percent
Yes 32 6.4 %
No 453 90.2 %
Prefer not to say 17 3.4 %
Total 502 100.0 %
WITHOUT “PREFER NOT TO SAY”
Q33. Do you, or does anyone in your household, identify as lesbian, gay, bisexual, transgender, queer, or another LGBTQ+ identity? (without "prefer not to say")
Q33. Do you, or does anyone in your household,
identify as lesbian, gay, bisexual, transgender, queer, or another LGBTQ+ identity Number Percent
Yes 32 6.6 %
No 453 93.4 %
Total 485 100.0 %
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 123

ITEM NO. 25.
7 Survey Instrument
2025 Los Gatos Community Survey: Findings Report ETC Institute (2025) 124

ITEM NO. 25.

Town Manager’s Office • 110 E. Main St., Los Gatos, CA 95030 408.354.6832 • www.losgatosca.gov • www.facebook.com/losgatosca

TOWN OF LOS GATOS
2025 Town of Los Gatos Community Survey
Dear Los Gatos Resident,
You have been selected to participate in the 2025 Town of Los Gatos Community Survey! Town Council and Town staff believe it is crucial to ask our residents whether they are satisfied with services provided to the community. Asking questions ensures the Town's priorities are aligned with the needs of our residents; it is important to know what you think.

Your feedback is essential, especially since your household was among a limited number of randomly selected households that were invited to participate in this survey. Your participation is necessary to make the survey a success.

We greatly appreciate your time. We realize this survey takes some time to complete, but every question is crucial. The time you invest in this survey will influence decisions that will be made about the Town’s future. Your responses will also help Council Members and Town staff gauge the success of their efforts to carry out the community's vision for Los Gatos and to address the many opportunities and challenges it faces.

Please return yoursurvey or complete it online sometime during the nexttwo weeks. The Town has selected ETC Institute to administer this survey. Since 1982, ETC Institute has been serving local government organizations and is the leading market research firm in the nation. Your responses will remain confidential. Please return your survey in the enclosed postage-paid envelope addressed to ETC Institute, 725 W. Frontier Circle, Olathe, Kansas, 66061 or go to losgatossurvey.org to complete the survey online. If you have any questions, please contact:

ETC Institute’s Project Manager Ryan Murray at (913) 254-4598 or by email to [email protected].

Thank you very much for taking the time to provide your valuable input to help us understand your priorities, concerns, and insights, and the opportunities that we have in this wonderful Town. Your participation is greatly appreciated.

Sincerely,
Chris Constantin
Town Manager
Town of Los Gatos
Si tiene preguntas acerca de la encuesta y no habla inglés, par favor llame al 1-844-811-0411. 如果您对调查有任何疑问并且不会说英语，请致电 1-844-872-2562.

ITEM NO. 25.
©2025 ETC Institute Page 1
2025 Town of Los Gatos Community Survey
Please take a few minutes to complete this survey. Your input is an important part of the Town's ongoing effort to identify and respond to resident concerns.

You may complete the survey by returning it in the postage-paid envelope that has been provided, or online at LosGatosSurvey.org. At the end of the survey, to say thank you for your time and feedback, you can enter a drawing for a chance to win one (1) $500 Visa gift card for fully completing the survey.

1. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Town of Los Gatos with regard to each of the following.

How would you rate the Town of Los Gatos... Excellent Good Neutral Below Average Poor Don't Know

1. As a place to live 5 4 3 2 1 9

2. As a place to raise children 5 4 3 2 1 9

3. As a place to work 5 4 3 2 1 9

4. As a place to retire 5 4 3 2 1 9

5. As a place where I feel welcome 5 4 3 2 1 9

2. Overall Quality of Town Services. Please rate your overall satisfaction of these major categories of services provided by the Town of Los Gatos.

How satisfied are you with... Very
Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't
Know

1. Town parks and recreation facilities 5 4 3 2 1 9

2. Town Planning, Building, and Development services (e.g., issuing permits) 5 4 3 2 1 9

3. Overall effectiveness of Town communication with the public 5 4 3 2 1 9

4. Overall maintenance of Town streets, sidewalks, and infrastructure 5 4 3 2 1 9

5. Overall quality of customer service you receive from Town employees 5 4 3 2 1 9

6. Overall quality of Town library services 5 4 3 2 1 9

7. Overall quality of Town police services 5 4 3 2 1 9

3. Which TWO of the services listed in Question 2 do you think are MOST IMPORTANT for the Town to provide? [Write in your answers below using the numbers from the list in Question 2, or circle "NONE."]
1st: ____ 2nd: ____ NONE

4. Perceptions of the Community. Please rate your satisfaction with each of the following items that may influence your perception of the Town of Los Gatos.

How satisfied are you with... Very
Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't
Know

1. Overall quality of services provided by the Town 5 4 3 2 1 9

2. Overall value you receive for your Town tax dollars and fees 5 4 3 2 1 9

3. Overall image of the Town 5 4 3 2 1 9

4. Overall quality of life in the Town 5 4 3 2 1 9

5. Overall feeling of safety in the Town 5 4 3 2 1 9

ITEM NO. 25.
©2025 ETC Institute Page 2

5. Public Safety Perceptions. Please rate your satisfaction with the following services provided by the Town of Los Gatos.

How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know

1. Effectiveness of local Police protection 5 4 3 2 1 9

2. Efforts to collaborate with the public to address concerns 5 4 3 2 1 9

3. Enforcement of local traffic laws 5 4 3 2 1 9

4. How quickly police respond to emergencies 5 4 3 2 1 9

5. Overall Police performance in your neighborhood 5 4 3 2 1 9

6. Professionalism of Police Officers 5 4 3 2 1 9

7. Quality of dispatch/911 services 5 4 3 2 1 9

8. The Town's overall efforts to prevent crime 5 4 3 2 1 9

9. The visibility of Police personnel in neighborhoods 5 4 3 2 1 9

6. Which THREE services listed in Question 5 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 5.]
1st: ____ 2nd: ____ 3rd: ____

7. Streets, Sidewalks, and Infrastructure. Please rate your satisfaction with the following services provided by the Town of Los Gatos.

How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't
Know

01. Maintenance of major Town streets 5 4 3 2 1 9

02. Maintenance of streets in your neighborhood 5 4 3 2 1 9

03. Condition of sidewalks in the Town 5 4 3 2 1 9

04. Maintenance of street signs and traffic signals 5 4 3 2 1 9

05. Adequacy of Town street lighting 5 4 3 2 1 9

06. Accessibility of streets, sidewalks, and buildings for people with disabilities 5 4 3 2 1 9

07. Quality of on-street bicycle infrastructure (bike lanes/wayfinding signs) 5 4 3 2 1 9

08. Flow of traffic on Town streets 5 4 3 2 1 9

09. Overall cleanliness of Town streets and other public areas 5 4 3 2 1 9

10. Condition of Town buildings and facilities 5 4 3 2 1 9

8. Which THREE of the services listed in Question 7 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 7.]
1st: ____ 2nd: ____ 3rd: ____

9. Parks and Facilities. Please rate your satisfaction with the following services provided by the Town of Los Gatos.

How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't
Know

1. Maintenance of Town parks 5 4 3 2 1 9

2. Quality of other recreation facilities - tennis/pickleball courts 5 4 3 2 1 9

3. Quality of customer service from Parks employees 5 4 3 2 1 9

4. Quality of facilities such as picnic areas and playgrounds in Town parks 5 4 3 2 1 9

5. Quality of Town outdoor athletic fields (e.g., baseball and soccer) 5 4 3 2 1 9

6. Walking and biking trails in the Town 5 4 3 2 1 9

10. Which TWO of the services listed in Question 9 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 9.]
1st: ____ 2nd: ____

ITEM NO. 25.
©2025 ETC Institute Page 3

11. Economic Opportunity. Please rate your satisfaction with the following areas.

How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't
Know

1. Access to healthy food that you can afford 5 4 3 2 1 9

2. Access to quality childcare that you can afford 5 4 3 2 1 9

3. Access to quality health care that you can afford 5 4 3 2 1 9

4. Access to quality housing you can afford 5 4 3 2 1 9

5. Availability of adequate and affordable housing units 5 4 3 2 1 9

6. The variety and number of businesses available in Los Gatos 5 4 3 2 1 9

7. Support for entrepreneurs and small business owners available in the Town 5 4 3 2 1 9

8. Town's efforts to attract new business and tourism 5 4 3 2 1 9

9. Qualified workforce 5 4 3 2 1 9

12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 11.]
1st: ____ 2nd: ____ 3rd: ____

13. Community Investment Areas. Please rate your level of support for investing your tax dollars on a scale of 1 to 4, where 4 means "Very Supportive" and 1 means "Not Supportive," for each of the following.

How supportive are you of.... Very Supportive Supportive Not Sure Not Supportive

01. Beautifying downtown 4 3 2 1

02. Improving bicycle access and safety on Town roads 4 3 2 1

03. Improving pedestrian access and safety along Town roads 4 3 2 1

04. Improving traffic flow to reduce traffic congestion 4 3 2 1

05. Investing in more Library materials and programs 4 3 2 1

06. Upgrading Town parks, playground equipment, and restrooms 4 3 2 1

07. Maintaining streets, sidewalks, and storm sewer systems 4 3 2 1

08. Upgrading walking, hiking, and bike trails 4 3 2 1

09. Increasing neighborhood police patrols 4 3 2 1

10. Maintaining 911 response times 4 3 2 1

11. Improving disaster preparation and response for hazards such as wildfires and earthquakes 4 3 2 1

12. Improving condition of Town facilities and buildings 4 3 2 1

14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to pursue? [Write in your answers below using the numbers from the list in Question 13, or circle "NONE."]
1st: ____ 2nd: ____ 3rd: ____ NONE

15. Are there other community investment areas that were not listed in Question 13 that you would be supportive of the Town investing your tax dollars in? ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ ____________________________________________________________________________________________________

ITEM NO. 25.
©2025 ETC Institute Page 4

16. Communication and Community Engagement. Please rate your satisfaction with the following services provided by the Town of Los Gatos.

How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't
Know

01. Access to information about Town Council, Boards, and Commissions meetings (schedules, agendas, videos, audio recordings)
5 4 3 2 1 9

02. Access to Finance and Budget information 5 4 3 2 1 9

03. Availability of information about Town programs and services 5 4 3 2 1 9

04. Efforts by the Town to keep residents informed about local issues 5 4 3 2 1 9

05. Timeliness of information provided by the Town 5 4 3 2 1 9

06. Opportunity to engage/provide input into decisions made by Elected Officials 5 4 3 2 1 9

07. Opportunity to engage in improvements in my neighborhood 5 4 3 2 1 9

08. Opportunity to engage in development projects in my neighborhood 5 4 3 2 1 9

09. Overall usefulness of Town website 5 4 3 2 1 9

10. Town use of social media 5 4 3 2 1 9

17. Which THREE of the services listed in Question 16 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 16.]
1st: ____ 2nd: ____ 3rd: ____

18. Please CHECK ALL the ways you learn about Los Gatos programs, news, activities, and events. ____(01) Regional news, radio, newspaper, magazines
____(02) Los Gatos Chamber of Commerce
____(03) Weekly "What's New" Town e-newsletter or other Town Notify Me registrations ____(04) Online search/blogs (e.g., The Patch)
____(05) Town/Library/PD/Social media (Facebook, X/Twitter, Instagram, LinkedIn, Nextdoor) ____(06) Town of Los Gatos website (LosGatosCA.gov)
____(07) Local publications: Outlook, Los Gatan, Los Gatos Living, Los Gatos Weekly, The Print ____(08) KCAT local Comcast cable channel 15
____(09) Flyers, signage
____(10) Hear about it at work or in professional settings ____(11) Hear about it from neighbors
____(12) Word of mouth from friends and family
____(13) Other: _______________________________________________________________________________________

19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about Town news, events, programs, or activities? [Write in your answers below using the numbers from the list in Question 18, or circle "NONE."]
1st: ____ 2nd: ____ 3rd: ____ NONE

20. Please CHECK ALL of the Town's social media accounts that you follow. ____(01) Town X (formerly Twitter)
____(02) Town Facebook
____(03) Town Instagram
____(04) Town Nextdoor
____(05) Town LinkedIn
____(06) PD Facebook
____(07) PD X (formerly Twitter)
____(08) PD Instagram
____(09) Library Facebook
____(10) Library Instagram
____(11) Other: ____________________________________________

ITEM NO. 25.
©2025 ETC Institute Page 5

21. Customer Service. Have you called or visited the Town with a question, problem, or complaint during the past year?
____(1) Yes [Answer Q21a-c.] ____(2) No [Skip to Q22.] ____(9) Don't know [Skip to Q22.] 21a. How easy was it to contact the person you needed to reach? ____(4) Very easy
____(3) Somewhat easy
____(2) Difficult
____(1) Very difficult
____(9) Don't know
21b. What department(s) did you contact? [Check all that apply.] ____(1) Police
____(2) Human Resources
____(3) Community Development
____(4) Parks and Public Works
____(5) Finance
____(6) Town Manager/Clerk Offices
____(7) Town Attorney
____(8) Library
____(9) Other: __________________________________________ 21c. Several factors may influence your perception of the quality of customer service you receive from Town employees. Please rate how often the employees you MOST RECENTLY contacted have displayed the following.

Frequency that... Always Usually Sometimes Seldom Never Don't Know

1. They did what they said they would do in a timely manner 5 4 3 2 1 9

2. They gave prompt, accurate, and complete answers to questions 5 4 3 2 1 9

3. They helped me resolve an issue to my satisfaction or adequately explained their reasoning 5 4 3 2 1 9

4. They made it easy for me to handle my request 5 4 3 2 1 9

5. They were courteous and polite 5 4 3 2 1 9
Demographics

22. Do you think you will be living in Los Gatos, CA, five years from now? ____(1) Yes [Skip to Q23.] ____(2) No [Answer Q22a.]
22a. Why do you think you will not be living in Los Gatos, CA, five years from now? _____________________________________________________________________________________________ _____________________________________________________________________________________________

23. Do you own or rent your current residence? ____(1) Own ____(2) Rent

24. What type of dwelling do you live in?
____(1) Single family house (detached from other houses) ____(2) Duplex or townhome
____(3) Apartment or condominium building
____(4) Other: _________________________________

25. Approximately how many years have you lived in Los Gatos? ______ years

26. Please answer the following questions by circling "Yes" or "No." Have you... Yes No

1. Had contact with a Police Department Officer during the last year? 1 2

2. Visited the Town's website (losgatosca.gov) in the last year? 1 2

3. Had members of your household visit any parks in Los Gatos in the last year? 1 2

4. Ridden a bicycle on Town streets or used Town trails in the last year? 1 2

ITEM NO. 25.
©2025 ETC Institute Page 6

27. Which of the following best describes your race/ethnicity? [Check all that apply.] ____(1) African American/Black
____(2) American Indian/Alaska Native
____(3) Asian
____(4) Hispanic/Latino/Latina/Spanish Origin
____(5) Chicano/Chicana
____(6) Native Hawaiian or Other Pacific Islander
____(7) White
____(8) Other: __________________________________________

28. What is your preferred language to speak?
____(1) English
____(2) Spanish
____(3) Mandarin
____(4) Russian
____(5) Other:____________________________________________

29. Would you say your total annual household income is... ____(1) Under $50,000 ____(2) $50,000 to $99,999 ____(3) $100,000 to $199,999 ____(4) $200,000 or more

30. What is your age?
____(1) 18-24 years
____(2) 25-34 years
____(3) 35-44 years
____(4) 45-54 years
____(5) 55-64 years
____(6) 65+ years

31. What is your gender identity?
____(1) Male
____(2) Female
____(3) Non-binary/third gender
____(4) Prefer to self-describe: ___________________________________

32. Do you, or does anyone in your household, identify as a person with a disability? ____(1) Yes ____(2) No ____(3) Prefer not to say

33. Do you, or does anyone in your household, identify as lesbian, gay, bisexual, transgender, queer, or another LGBTQ+ identity?
____(1) Yes ____(2) No ____(3) Prefer not to say

34. Would you be interested in participating in future surveys, focus groups, or other discussions on some of the topics covered in this survey?
____(1) Yes [Answer Q34a.] ____(2) No
34a. Please provide your contact information.

Name: __________________________________________ Phone: __________________________ Email: __________________________________________

35. As a way to say thank you for your time, we will randomly select one survey respondent to receive a $500 Visa gift card. Would you be interested in entering the drawing? (Limited to one per household. Sent via email.)
____(1) Yes [Answer Q35a.] ____(2) No
35a. Please provide your contact information.

Email: __________________________________________ Phone: __________________________ This concludes the survey. Thank you for your time!
Please return your completed survey in the enclosed postage paid envelope address to:

ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 The information shown to the right will ONLY be used
to help ensure the survey results are statistically
representative of residents in the area. Thank you. Page 934 ITEM NO. 25.

Town of Los Gatos, California
2025 Town of Los Gatos Community Survey
GIS Maps
Submitted to the City of Los Gatos, California by:

ETC Institute
725 W. Frontier Lane,
Olathe, KS 66061
April 2025
Attachment 2

ITEM NO. 25.

Contents
Section 1: GIS Maps.......................................................... 1

ITEM NO. 25.
1 GIS Maps
2025 Town of Los Gatos Community Survey: GIS Maps 1

ITEM NO. 25.
2025 Town of Los Gatos Community Survey
Interpreting GIS Maps
How to Interpret GIS Maps
The GIS (Geographic Information System) maps on the following pages show the mean ratings for satisfaction and rating questions that were on the 2025 Town of Los Gatos Community Survey. Boundaries are shown by Census block groups.

When reading the maps, please use the following color scheme as a guide:

Positive Ratings
Darker blue shades generally indicate high satisfaction with a service, high ratings, high levels of support, or high ratings of agreement. Ratings of, "very satisfied," "excellent," "very supportive," or "strongly agree."
Lighter blue shades generally indicate satisfaction with a service, good ratings, support, or agreement. Ratings of, "satisfied," "good," "somewhat supportive," or "agree." Neutral Ratings
Off-white shades indicate neutral ratings. Generally indicating that residents thought the quality-of-service delivery is adequate.

Negative Ratings
Orange shades generally indicate slight dissatisfaction with a service, below average ratings, not supportive, or disagreement. Ratings of "dissatisfied," "below average," "not supportive," or "disagree."
Red shades generally indicate dissatisfaction with a service, poor ratings, not at all supportive, or disagreement. Ratings of "very dissatisfied," "poor," "not at all supportive," or "strongly disagree."
Mean Rating:

The mean rating on each slide is the average response for that question on the survey. All the questions used 5- point scales. The Mean Scale is below
Mean Rating: Color Shade:

5.0 - 4.2 Darker Blue

4.2 - 3.4 Lighter Blue

3.4 - 2.6 Off-White

2.6 - 1.8 Orange

1.8 - 1.0 Red
2025 Town of Los Gatos Community Survey: GIS Maps 2

ITEM NO. 25.

Location of Respondents
(Boundaries by Census Block Group)
2025 Town of Los Gatos Community Survey: GIS Maps 3

ITEM NO. 25.

Q1.01 - As a place to live
Mean: 4.67
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Town of Los Gatos Community Survey: GIS Maps 4

ITEM NO. 25.

Q1.02 - As a place to raise children
Mean: 4.53
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Town of Los Gatos Community Survey: GIS Maps 5

ITEM NO. 25.

Q1.03 - As a place to work
Mean: 3.96
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Town of Los Gatos Community Survey: GIS Maps 6

ITEM NO. 25.

Q1.04 - As a place to retire
Mean: 3.88
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Town of Los Gatos Community Survey: GIS Maps 7

ITEM NO. 25.

Q1.05 - As a place where I feel welcome
Mean: 4.28
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Town of Los Gatos Community Survey: GIS Maps 8

ITEM NO. 25.

Q2.01 - Town parks and recreation facilities
Mean: 4.3
2025 Town of Los Gatos Community Survey: GIS Maps 9

ITEM NO. 25.

Q2.02 - Town Planning, Building, and Development services (e.g., issuing permits)
Mean: 2.89
2025 Town of Los Gatos Community Survey: GIS Maps 10

ITEM NO. 25.

Q2.03 - Overall effectiveness of Town communication with the public
Mean: 3.4
2025 Town of Los Gatos Community Survey: GIS Maps 11

ITEM NO. 25.

Q2.04 - Overall maintenance of Town streets, sidewalks, and infrastructure
Mean: 3.64
2025 Town of Los Gatos Community Survey: GIS Maps 12

ITEM NO. 25.

Q2.05 - Overall quality of customer service you receive from Town employees
Mean: 3.78
2025 Town of Los Gatos Community Survey: GIS Maps 13

ITEM NO. 25.

Q2.06 - Overall quality of Town library services
Mean: 4.49
2025 Town of Los Gatos Community Survey: GIS Maps 14

ITEM NO. 25.

Q2.07 - Overall quality of Town police services
Mean: 4.21
2025 Town of Los Gatos Community Survey: GIS Maps 15

ITEM NO. 25.

Q4.01 - Overall quality of services provided by the Town Mean: 3.85
2025 Town of Los Gatos Community Survey: GIS Maps 16

ITEM NO. 25.

Q4.02 - Overall value you receive for your Town tax dollars and fees
Mean: 3.44
2025 Town of Los Gatos Community Survey: GIS Maps 17

ITEM NO. 25.

Q4.03 - Overall image of the Town
Mean: 4.2
2025 Town of Los Gatos Community Survey: GIS Maps 18

ITEM NO. 25.

Q4.04 - Overall quality of life in the Town
Mean: 4.32
2025 Town of Los Gatos Community Survey: GIS Maps 19

ITEM NO. 25.

Q4.05 - Overall feeling of safety in the Town
Mean: 4.36
2025 Town of Los Gatos Community Survey: GIS Maps 20

ITEM NO. 25.

Q5.01 - Effectiveness of local Police protection
Mean: 4.17
2025 Town of Los Gatos Community Survey: GIS Maps 21

ITEM NO. 25.

Q5.02 - Efforts to collaborate with the public to address concerns
Mean: 3.51
2025 Town of Los Gatos Community Survey: GIS Maps 22

ITEM NO. 25.

Q5.03 - Enforcement of local traffic laws
Mean: 3.46
2025 Town of Los Gatos Community Survey: GIS Maps 23

ITEM NO. 25.

Q5.04 - How quickly police respond to emergencies
Mean: 4.2
2025 Town of Los Gatos Community Survey: GIS Maps 24

ITEM NO. 25.

Q5.05 - Overall Police performance in your neighborhood Mean: 4.06
2025 Town of Los Gatos Community Survey: GIS Maps 25

ITEM NO. 25.

Q5.06 - Professionalism of Police Officers
Mean: 4.34
2025 Town of Los Gatos Community Survey: GIS Maps 26

ITEM NO. 25.

Q5.07 - Quality of dispatch/911 services
Mean: 4.22
2025 Town of Los Gatos Community Survey: GIS Maps 27

ITEM NO. 25.

Q5.08 - The Town's overall efforts to prevent crime
Mean: 3.87
2025 Town of Los Gatos Community Survey: GIS Maps 28

ITEM NO. 25.

Q5.09 - The visibility of Police personnel in neighborhoods Mean: 3.56
2025 Town of Los Gatos Community Survey: GIS Maps 29

ITEM NO. 25.

Q7.01 - Maintenance of major Town streets
Mean: 3.83
2025 Town of Los Gatos Community Survey: GIS Maps 30

ITEM NO. 25.

Q7.02 - Maintenance of streets in your neighborhood
Mean: 3.76
2025 Town of Los Gatos Community Survey: GIS Maps 31

ITEM NO. 25.

Q7.03 - Condition of sidewalks in the Town
Mean: 3.61
2025 Town of Los Gatos Community Survey: GIS Maps 32

ITEM NO. 25.

Q7.04 - Maintenance of street signs and traffic signals Mean: 3.95
2025 Town of Los Gatos Community Survey: GIS Maps 33

ITEM NO. 25.

Q7.05 - Adequacy of Town street lighting
Mean: 3.78
2025 Town of Los Gatos Community Survey: GIS Maps 34

ITEM NO. 25.

Q7.06 - Accessibility of streets, sidewalks, and buildings for people with disabilities
Mean: 3.76
2025 Town of Los Gatos Community Survey: GIS Maps 35

ITEM NO. 25.

Q7.07 - Quality of on-street bicycle infrastructure (bike lanes/wayfinding signs)
Mean: 3.54
2025 Town of Los Gatos Community Survey: GIS Maps 36

ITEM NO. 25.

Q7.08 - Flow of traffic on Town streets
Mean: 2.57
2025 Town of Los Gatos Community Survey: GIS Maps 37

ITEM NO. 25.

Q7.09 - Overall cleanliness of Town streets and other public areas
Mean: 3.97
2025 Town of Los Gatos Community Survey: GIS Maps 38

ITEM NO. 25.

Q7.10 - Condition of Town buildings and facilities
Mean: 4.04
2025 Town of Los Gatos Community Survey: GIS Maps 39

ITEM NO. 25.

Q9.01 - Maintenance of Town parks
Mean: 4.27
2025 Town of Los Gatos Community Survey: GIS Maps 40

ITEM NO. 25.

Q9.02 - Quality of other recreation facilities - tennis/pickleball courts
Mean: 3.82
2025 Town of Los Gatos Community Survey: GIS Maps 41

ITEM NO. 25.

Q9.03 - Quality of customer service from Parks employees Mean: 4.02
2025 Town of Los Gatos Community Survey: GIS Maps 42

ITEM NO. 25.

Q9.04 - Quality of facilities such as picnic areas and
playgrounds in Town parks
Mean: 4.09
2025 Town of Los Gatos Community Survey: GIS Maps 43

ITEM NO. 25.

Q9.05 - Quality of Town outdoor athletic fields (e.g., baseball and soccer)
Mean: 3.99
2025 Town of Los Gatos Community Survey: GIS Maps 44

ITEM NO. 25.

Q9.06 - Walking and biking trails in the Town
Mean: 4.1
2025 Town of Los Gatos Community Survey: GIS Maps 45

ITEM NO. 25.

Q11.01 - Access to healthy food that you can afford
Mean: 3.75
2025 Town of Los Gatos Community Survey: GIS Maps 46

ITEM NO. 25.

Q11.02 - Access to quality childcare that you can afford Mean: 2.94
2025 Town of Los Gatos Community Survey: GIS Maps 47

ITEM NO. 25.

Q11.03 - Access to quality health care that you can afford Mean: 3.74
2025 Town of Los Gatos Community Survey: GIS Maps 48

ITEM NO. 25.

Q11.04 - Access to quality housing you can afford
Mean: 3.04
2025 Town of Los Gatos Community Survey: GIS Maps 49

ITEM NO. 25.

Q11.05 - Availability of adequate and affordable housing units Mean: 2.75
2025 Town of Los Gatos Community Survey: GIS Maps 50

ITEM NO. 25.

Q11.06 - The variety and number of businesses available in Los Gatos
Mean: 3.48
2025 Town of Los Gatos Community Survey: GIS Maps 51

ITEM NO. 25.

Q11.07 - Support for entrepreneurs and small business
owners available in the Town
Mean: 3.08
2025 Town of Los Gatos Community Survey: GIS Maps 52

ITEM NO. 25.

Q11.08 - Town's efforts to attract new business and tourism Mean: 3.02
2025 Town of Los Gatos Community Survey: GIS Maps 53

ITEM NO. 25.

Q11.09 - Qualified workforce
Mean: 3.63
2025 Town of Los Gatos Community Survey: GIS Maps 54

ITEM NO. 25.

Q16.01 - Access to information about Town Council, Boards, and Commissions meetings (schedules, agendas, videos, audio recordings)
Mean: 3.6
2025 Town of Los Gatos Community Survey: GIS Maps 55

ITEM NO. 25.

Q16.02 - Access to Finance and Budget information
Mean: 3.25
2025 Town of Los Gatos Community Survey: GIS Maps 56

ITEM NO. 25.

Q16.03 - Availability of information about Town programs and services
Mean: 3.5
2025 Town of Los Gatos Community Survey: GIS Maps 57

ITEM NO. 25.

Q16.04 - Efforts by the Town to keep residents informed about local issues
Mean: 3.24
2025 Town of Los Gatos Community Survey: GIS Maps 58

ITEM NO. 25.

Q16.05 - Timeliness of information provided by the Town Mean: 3.24
2025 Town of Los Gatos Community Survey: GIS Maps 59

ITEM NO. 25.

Q16.06 - Opportunity to engage/provide input into decisions made by Elected Officials
Mean: 3.12
2025 Town of Los Gatos Community Survey: GIS Maps 60

ITEM NO. 25.

Q16.07 - Opportunity to engage in improvements in my
neighborhood
Mean: 2.94
2025 Town of Los Gatos Community Survey: GIS Maps 61

ITEM NO. 25.

Q16.08 - Opportunity to engage in development projects in my neighborhood
Mean: 2.82
2025 Town of Los Gatos Community Survey: GIS Maps 62

ITEM NO. 25.

Q16.09 - Overall usefulness of Town website
Mean: 3.31
2025 Town of Los Gatos Community Survey: GIS Maps 63

ITEM NO. 25.

Q16.10 - Town use of social media
Mean: 3.22
2025 Town of Los Gatos Community Survey: GIS Maps 64

ITEM NO. 25.
page 1
2025 Los Gatos
Community Survey
Findings
Presented by ETC Institute
June 2025
Attachment 3

ITEM NO. 25.
page 2
ETC Institute is the Nation’s
leading provider of market
research for local governments
Who We Are
Since 2012, ETC Institute has surveyed more than 4,000,000 people in more than 1,200 communities around the world
Our Mission
For more than 40 years, our mission
has been to help local governments
gather and use survey data to make
better decisions
Our Goal
To provide an objective assessment
that community leaders can depend on
to make data-driven decisions to
improve the lives of residents

ITEM NO. 25.
page 3
Purpose
• To objectively assess Town programs and services
• To gather input from residents to help Town leaders set priorities • To identify areas of improvement for the community
Methodology
• Administered by mail, phone, and online with follow-ups by text, email, and social media to the random sample of residential addresses.
• Sample designed to ensure results are statistically valid and representative • 502 completed surveys were collected, MOE: +/-4.34% at 95% level of confidence • Goal was 400.
2025 Los Gatos Community Survey Agenda

01. Perceptions & Ratings

02. 03.

04. Public Safety
Infrastructure
Major Town Services

05. Community Investment

06.Questions

ITEM NO. 25.
page 4
What to Know
2025 Survey Results At a Glance
Overall Satisfaction
with Town Services is
Strong
Overall Services
Overall, Los Gatos performed well
in key areas such as library services,
parks and recreation, and police
services.

Perceptions and
Ratings of the City
Are High
Benchmarking
When compared to ETC Institute’s
California and National Averages, Los
Gatos performs above the averages in
most of the areas assessed.

Opportunities for
Improvement for
Los Gatos
Priorities for Improvement
The instrument was designed so ETC
Institute could develop priorities for
improvement. Flow of traffic on Town
streets was a highlighted area for
improvement.

Percentage of respondents who rated Los
Gatos as an “excellent” or “good” place to
live.
99%
94%
Percentage of respondents who rated Los
Gatos as an “excellent” or “good” place to
raise children.
91%
Percentage of respondents who were “very
satisfied” or “satisfied” with the overall
quality of life in Los Gatos.

ITEM NO. 25.
page 5
Distribution of Responses
ETC Institute designs the sample to
ensure all areas of the Town are
equally represented. Throughout
the survey administration process,
ETC Institute monitors response
distribution to maintain geographic
balance.

Responses have been coded to the
block level to maintain respondent
anonymity.

ITEM NO. 25.
page 6
Perceptions & Ratings

ITEM NO. 25.
page 7
Los Gatos received ratings above 50% in all
areas assessed.

Overall Ratings
The Big Ones
• As a place to live – 99%
• As a place to raise children – 94%
Q1. Overall Ratings of Los Gatos
by percentage of respondents (excluding don’t know)
69%
61%
48%
38%
36%
30%
33%
36%
30%
31%
1%
6%
12%
18%
27%
0%
0%
4%
14%
6%
0% 20% 40% 60% 80% 100%
As a place to live
As a place to
raise children
As a place where
I feel welcome
As a place to retire
As a place to work
Excellent (5) Good (4) Neutral (3) Below Average / Poor (2/1)

ITEM NO. 25.
page 8
Los Gatos is leading the way in all of the
areas assessed.

Overall Ratings:

Benchmarking
Q1. Overall Ratings of Los Gatos
Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average As a place to live
As a place to
raise children
As a place
to retire
As a place to work
99%
93%
68%
68%
56%
62%
51%
58%
51%
62%
53%
58%
49%
61%
52%
57%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average +50 pts
The difference between Los Gatos As
a place to live score and the national
average.

ITEM NO. 25.
page 9
The survey results indicate that Los
Gatos has sustained its performance
levels since 2022, reflecting continued
resident satisfaction.

Overall Ratings:

Trends
Q1. Overall Ratings of Los Gatos
Los Gatos 2025 vs. Los Gatos 2022
As a place to live
As a place to raise
children
As a place where I feel
welcome
As a place to retire
As a place to work
99%
93%
84%
68%
68%
97%
93%
81%
72%
65%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022

ITEM NO. 25.
page 10
Los Gatos received ratings above 50% in all
areas assessed.

Perceptions
The Big Ones
• Quality of life in Town – 91%
• Feeling of safety in Town – 90%
Lowest Rated
• Quality of services – 71%
• Overall value you receive – 50%
Q4. Perceptions of the Community
by percentage of respondents (excluding don’t know)
44%
49%
39%
21%
15%
47%
41%
46%
50%
35%
9%
7%
11%
24%
33%
1%
3%
4%
5%
17%
0% 20% 40% 60% 80% 100%
Overall quality of life
in the Town
Overall feeling of safety
in the Town
Overall image of
the Town
Overall quality of services
provided by the Town
Overall value you receive
for your Town tax
dollars and fees
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1)

ITEM NO. 25.
page 11
Los Gatos is leading the way in several of the
areas assessed.

Though, some of the areas may have rated
lower than expected, when put in context
with benchmarking, Los Gatos is doing very
well.

Perceptions:

Benchmarking
Q4. Perceptions of the Community
Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average Overall feeling of safety
in the Town
Overall image of the Town
Overall quality of services
provided by the Town
Overall value you receive
for your Town tax
dollars and fees
90%
85%
71%
50%
61%
56%
49%
31%
66%
55%
55%
37%
66%
53%
49%
33%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average

ITEM NO. 25.
page 12
Major Town Services

ITEM NO. 25.
page 13
More than half of respondents
were satisfied in 5/7 areas
assessed.

Major Town
Services
Top Areas
• Library Services – 92%
• Parks and Recreation Facilities – 89%
• Police Services – 81%
Q2. Satisfaction with Town Services
by percentage of respondents (excluding don’t know)
59%
45%
45%
18%
25%
11%
8%
33%
44%
36%
47%
38%
37%
28%
8%
8%
14%
22%
28%
37%
26%
1%
3%
5%
14%
9%
16%
38%
0% 20% 40% 60% 80% 100%
Overall quality of Town
library services
Town parks and recreation facilities
Overall quality of Town
police services
Overall maintenance of Town
streets, sidewalks, and infrastructure
Overall quality of customer service
you receive from Town employees
Overall effectiveness of Town
communication with the public
Town Planning, Building, and
Development services
(e.g., issuing permits)
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1)

ITEM NO. 25.
page 14
Clear top two most important
items according to residents.

Major Town
Services:

Importance
Top Three
• Maintenance of Town streets – 53%
• Police Services – 48%
Q3. Which TWO Of The Services Listed In Question 2 Do You Think Are MOST IMPORTANT For The Town To Provide?
by percentage of respondents who selected the item as one of their top two choices 53%
48%
36%
25%
10%
6%
5%
0% 20% 40% 60% 80% 100%
Overall maintenance of Town streets,
sidewalks, and infrastructure
Overall quality of Town police services
Town planning, building, and
development services
(e.g., issuing permits)
Town parks and recreation facilities
Overall effectiveness of Town
communication with the public
Overall quality of Town library services
Overall quality of customer service you
receive from Town employees
1st Choice 2nd Choice

ITEM NO. 25.
page 15
Los Gatos is above the Regional and
National averages in all areas assessed.

Though, some of the services may have
rated lower than expected, when put in
context with benchmarking, Los Gatos is
doing very well.

Major Town
Services:

Benchmarking
Q2. Satisfaction with Town Services
Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average Overall quality of Town library services
Town parks and recreation facilities
Overall quality of Town police services
Overall maintenance of Town streets,
sidewalks, and infrastructure
Overall quality of customer service you
receive from Town employees
Overall effectiveness of Town
communication with the public
91%
89%
81%
65%
63%
48%
63%
50%
46%
40%
41%
30%
63%
51%
54%
43%
46%
42%
64%
49%
53%
41%
39%
37%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average

ITEM NO. 25.
page 16
Town Police Services saw the biggest
gain since 2022. All other areas
remained consistent with 2022 scores.

Major Town
Services: Trends
Q2. Satisfaction with Town Services
Los Gatos 2025 vs. Los Gatos 2022
Overall quality of Town library services
Town parks and recreation facilities
Overall quality of Town police services
Overall maintenance of Town streets,
sidewalks, and infrastructure
Overall quality of customer service
you receive from Town employees
Overall effectiveness of Town
communication with the public
Town Planning, Building, and
Development services
(e.g., issuing permits)
91%
89%
81%
65%
63%
48%
35%
93%
91%
74%
63%
66%
50%
38%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022

ITEM NO. 25.
page 17
Using ETC’s Importance-Satisfaction Rating, the Major Town Services that Los Gatos should focus on to improve resident satisfaction are:

1. Town’s planning, building, and development services

2. Overall maintenance of Town streets, sidewalks, and infrastructure.

Major Town Services: Priorities for Investment
Importance% Importance Rank Satisfaction% Satisfaction Rank I-S Rating I-S Rank

ITEM NO. 25.
page 18
Public Safety

ITEM NO. 25.
page 19
Los Gatos received ratings above
50% in all areas assessed.

Public Safety
Perceptions
Top Rated
• Professionalism of officers – 85%
• Effectiveness of police – 83%
• How quickly police respond – 80%
Q5. Public Safety Perceptions
by percentage of respondents (excluding don’t know)
51%
39%
43%
45%
37%
24%
16%
16%
17%
34%
44%
37%
33%
38%
47%
39%
39%
33%
13%
14%
18%
20%
20%
24%
32%
27%
38%
2%
3%
2%
2%
5%
5%
13%
19%
13%
0% 20% 40% 60% 80% 100%
Professionalism of Police Officers
Effectiveness of local
Police protection
How quickly police respond
to emergencies
Quality of dispatch/911 services
Overall Police performance
in your neighborhood
The Town's overall efforts
to prevent crime
The visibility of Police personnel
in neighborhoods
Enforcement of local traffic laws
Efforts to collaborate with the public
to address concerns
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1)

ITEM NO. 25.
page 20
Los Gatos is leading the way when
compared to the regional and national
averages in almost all the areas
assessed.

Public Safety:

Benchmarking
Q5. Public Safety Perceptions
Los Gatos vs. California Average vs. 30-99k Pop. Average vs. National Average How quickly police respond
to emergencies
Overall Police performance
in your neighborhood
The Town's overall efforts
to prevent crime
The visibility of Police personnel
in neighborhoods
Enforcement of local traffic laws
79%
75%
70%
55%
54%
51%
46%
47%
55%
46%
58%
54%
51%
58%
53%
56%
53%
49%
54%
50%
0% 20% 40% 60% 80% 100%
Los Gatos California Average 30-99k Population Average National Average

ITEM NO. 25.
page 21
The Town’s overall efforts to
prevent crime has seen the
biggest increase since 2022.

Enforcement of local traffic laws
was the only area that saw a
notable decrease since 2022.

Public Safety:

Trends
Q5. Public Safety Perceptions
Los Gatos 2025 vs. Los Gatos 2022
Professionalism of Police Officers
Effectiveness of local
Police protection
How quickly police respond
to emergencies
Quality of dispatch/911 services
Overall Police performance
in your neighborhood
The Town's overall efforts
to prevent crime
The visibility of Police personnel
in neighborhoods
Enforcement of local traffic laws
Efforts to collaborate with the public
to address concerns
85%
83%
79%
79%
75%
70%
55%
54%
50%
82%
74%
75%
76%
71%
58%
47%
60%
50%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022

ITEM NO. 25.
page 22
Public Safety: Priorities for Investment
Using ETC’s Importance-Satisfaction Rating, the Public Safety items that Los Gatos should focus on to improve resident satisfaction are:

1. Town’s overall efforts to prevent crime

2. Visibility of police personnel in neighborhoods

3. Efforts to collaborate with the public to address concerns

4. Enforcement of local traffic laws
Importance% Importance Rank Satisfaction% Satisfaction Rank I-S Rating I-S Rank

ITEM NO. 25.
page 23
Infrastructure

ITEM NO. 25.
page 24
Los Gatos received ratings above
50% in all but one area assessed.

Flow of traffic on Town streets
was the only item that received
ratings below 50%.

Streets,
Sidewalks, and
Infrastructure
Q7. Satisfaction with Streets, Sidewalks and
Infrastructure
by percentage of respondents (excluding don’t know)
25%
24%
26%
21%
22%
21%
25%
16%
21%
6%
57%
55%
52%
53%
48%
48%
41%
45%
34%
19%
15%
15%
16%
15%
17%
21%
24%
25%
30%
23%
3%
6%
7%
10%
13%
10%
11%
14%
15%
52%
0% 20% 40% 60% 80% 100%
Condition of Town buildings and facilities
Overall cleanliness of Town streets
and other public areas
Maintenance of street signs
and traffic signals
Maintenance of major Town streets
Maintenance of streets in your neighborhood
Adequacy of Town street lighting
Accessibility of streets, sidewalks, and
buildings for people with disabilities
Condition of sidewalks in the Town
Quality of on-street bicycle infrastructure
(bike lanes/wayfinding signs)
Flow of traffic on Town streets
Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied / Very Dissatisfied (2/1)

ITEM NO. 25.
page 25
There was no surprise to see Flow
of Traffic on Town streets be
the top choice among residents.

Streets,
Sidewalks, and
Infrastructure:

Importance
Q8. Which THREE Of The Services Listed In Question 7 Do You Think Should Receive The MOST EMPHASIS From The
Town Over The Next TWO Years?
by percentage of respondents who selected the item as one of their top three choices 69%
39%
31%
30%
27%
21%
15%
14%
12%
8%
0% 20% 40% 60% 80% 100%
Flow of traffic on Town streets
Maintenance of major Town streets
Overall cleanliness of Town streets and
other public areas
Maintenance of streets in your neighborhood
Condition of sidewalks in Town
Quality of on-street bicycle infrastructure
(bike lanes/wayfinding signs)
Adequacy of Town street lighting
Maintenance of street signs and traffic signals
Accessibility of streets, sidewalks, and
buildings for people with disabilities
Condition of Town buildings and facilities
1st Choice 2nd Choice 3rd Choice

ITEM NO. 25.
page 26
Most of the items have remained
consistent with 2022. Quality of onstreet bicycle infrastructure and flow of traffic on Town streets
were the only areas that saw notable
decreases from 2022.

Streets,
Sidewalks, and
Infrastructure:

Trends
Q7. Satisfaction with Streets, Sidewalks and Infrastructure Los Gatos 2025 vs. Los Gatos 2022
Overall cleanliness of Town streets
and other public areas
Maintenance of street signs
and traffic signals
Maintenance of major Town streets
Maintenance of streets
in your neighborhood
Adequacy of Town street lighting
Accessibility of streets, sidewalks, and
buildings for people with disabilities
Condition of sidewalks in the Town
Quality of on-street
bicycle infrastructure
(bike lanes/wayfinding signs)
Flow of traffic on Town streets
80%
77%
75%
70%
69%
65%
61%
55%
25%
76%
76%
74%
68%
70%
66%
62%
62%
32%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022

ITEM NO. 25.
page 27
Streets, Sidewalks, and Infrastructure : Priorities for Investment Using ETC’s Importance-Satisfaction Rating, the Streets, Sidewalks, and Infrastructure items that Los Gatos should focus on to improve resident satisfaction are:

1. Flow of traffic on Town streets

2. Condition of sidewalks in Town
Importance% Importance Rank Satisfaction% Satisfaction Rank I-S Rating I-S Rank

ITEM NO. 25.
page 28
Community Investment
Areas

ITEM NO. 25.
page 29
The three items that received the most
support from residents were:
• Maintaining streets, sidewalks
• Improving traffic flow
• Maintaining 911 response times
Community
Investment
Areas
Q13. Support For Community Investment Areas
by percentage of respondents (excluding don’t know)
63%
77%
57%
53%
46%
39%
31%
35%
40%
28%
23%
15%
33%
17%
32%
36%
39%
43%
48%
44%
39%
35%
39%
44%
4%
5%
10%
9%
11%
15%
18%
16%
16%
20%
28%
31%
0%
1%
1%
2%
4%
4%
3%
5%
5%
17%
10%
10%
0% 20% 40% 60% 80% 100%
Maintaining streets, sidewalks,
and storm sewer systems
Improving traffic flow to
reduce traffic congestion
Maintaining 911 response times
Improving disaster preparation
Improving pedestrian access and
safety along Town roads
Upgrading walking, hiking,
and bike trails
Upgrading Town parks, playground
equipment, and restrooms
Beautifying downtown
Increasing neighborhood police patrols
Improving bicycle access and safety
on Town roads
Investing in more Library materials
and programs
Improving condition of Town
facilities and buildings
Very Supportive (4) Supportive (3) Not Sure (2) Not Supportive (1)

ITEM NO. 25.
page 30
Once again residents picked
improving flow of traffic as the clear
top item.

Community
Investment
Areas:

Importance
Q14. Which THREE Of The Items Listed In Question 13 Do
You Think Are MOST IMPORTANT For The Town To Pursue?
by percentage of respondents who selected the item as one of their top three choices 65%
38%
33%
24%
24%
23%
15%
14%
14%
12%
7%
2%
0% 20% 40% 60% 80% 100%
Improving traffic flow to reduce
traffic congestion
Maintaining streets, sidewalks, and
storm sewer systems
Improving disaster preparation
Increasing neighborhood police patrols
Maintaining 911 response times
Improving pedestrian access and safety
along Town roads
Upgrading Town parks, playground
equipment, and restrooms
Improving bicycle access and safety
on Town roads
Beautifying Downtown
Upgrading walking, hiking, and biking trails
Investing in more library materials
and programs
Improving condition of Town facilities
and buildings
1st Choice 2nd Choice 3rd Choice

ITEM NO. 25.
page 31
Most of the items have remained
consistent with 2022 scores. Only three
areas saw notable decreases in support
since 2022:
• Upgrading walking/hiking trails
• Improving bicycle access
• Investing in more library materials
Community
Investment
Areas : Trends
Q13. Support For Community Investment Areas
Los Gatos 2025 vs. Los Gatos 2022
Maintaining streets, sidewalks, and
storm sewer systems
Improving traffic flow to reduce
traffic congestion
Maintaining 911 response times
Improving pedestrian access and
safety along Town roads
Upgrading walking, hiking, and bike
trails
Upgrading Town parks, playground
equipment, and restrooms
Beautifying downtown
Increasing neighborhood police patrols
Improving bicycle access and safety
on Town roads
Investing in more Library materials
and programs
96%
93%
90%
85%
81%
79%
79%
79%
63%
62%
95%
93%
89%
88%
87%
82%
77%
82%
70%
68%
0% 20% 40% 60% 80% 100%
Los Gatos 2025 Los Gatos 2022

ITEM NO. 25.
page 32
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ITEM NO. 25.