PREPARED BY: Holly Young
Senior Management Analyst
TOWN OF LOS GATOS
TOWN COUNCIL REPORT
MEETING DATE: 06/17/2025
ITEM NO: 25
ADDENDUM
DATE: June 13, 2025
TO: Town Council
FROM: Chris Constantin, Town Manager
SUBJECT: Receive the results of the 2025 Community Survey (Attachments 1 and 2) and provide any comments or direction to staff
REMARKS:
Attachment 4 contains the Community Survey Mapping results with the Census tracts combined to reflect the following four areas of Los Gatos:
(1) Downtown Los Gatos (left);
(2) East Los Gatos (right);
(3) North Los Gatos (top); and
(4) Hillside (bottom).
ATTACHMENTS:
Previously received with the June 17, 2025 Staff Report:
1. 2025 Community Survey Results
2. 2025 Community Survey Mapping
3. Presentation from ETC Institute
Received with this Addendum:
4. Community Survey Mapping with Combined Census tracts Town of Los Gatos, California
2025 Town of Los Gatos Community Survey
GIS Maps: Updated Tracts
Submitted to the City of Los Gatos, California by:
ETC Institute
725 W. Frontier Lane,
Olathe, KS 66061
April 2025
ATTACHMENT 4
Contents
Section 1: GIS Maps.......................................................... 1 1 GIS Maps
2025 Los Gatos Community Survey: GIS Maps 1
How to Interpret GIS Maps
The GIS (Geographic Information System) maps on the following pages show the mean ratings for satisfaction and rating questions that were on the 2025 Town of Los Gatos Community Survey. Boundaries are shown by Census block groups.
When reading the maps, please use the following color scheme as a guide:
Positive Ratings
Darker blue shades generally indicate high satisfaction with a service, high ratings, high levels of support, or high ratings of agreement. Ratings of, "very satisfied," "excellent," "very supportive," or "strongly agree."
Lighter blue shades generally indicate satisfaction with a service, good ratings, support, or agreement. Ratings of, "satisfied," "good," "somewhat supportive," or "agree." Neutral Ratings
Off-white shades indicate neutral ratings. Generally indicating that residents thought the quality-of-service delivery is adequate.
Negative Ratings
Orange shades generally indicate slight dissatisfaction with a service, below average ratings, not supportive, or disagreement. Ratings of "dissatisfied," "below average," "not supportive," or "disagree."
Red shades generally indicate dissatisfaction with a service, poor ratings, not at all supportive, or disagreement. Ratings of "very dissatisfied," "poor," "not at all supportive," or "strongly disagree."
Mean Rating:
The mean rating on each slide is the average response for that question on the survey. All the questions used 5- point scales. The Mean Scale is below
Mean Rating: Color Shade:
5.0 - 4.2 Darker Blue
4.2 - 3.4 Lighter Blue
3.4 - 2.6 Off-White
2.6 - 1.8 Orange
1.8 - 1.0 Red
2025 Los Gatos Community Survey: GIS Maps 2
2025 Town of Los Gatos Community Survey
Interpreting GIS Maps
Location of Respondents
(Boundaries by )
2025 Los Gatos Community Survey: GIS Maps 3
Q1.01 - As a place to live
Mean: 4.67
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Los Gatos Community Survey: GIS Maps 4
Q1.02 - As a place to raise children
Mean: 4.53
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Los Gatos Community Survey: GIS Maps 5
Q1.03 - As a place to work
Mean: 3.96
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Los Gatos Community Survey: GIS Maps 6
Q1.04 - As a place to retire
Mean: 3.88
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Los Gatos Community Survey: GIS Maps 7
Q1.05 - As a place where I feel welcome
Mean: 4.28
Rating
Excellent
Good
Neutral
Below Average
Poor
No Response
2025 Los Gatos Community Survey: GIS Maps 8
Q2.01 - Town parks and recreation facilities
Mean: 4.3
2025 Los Gatos Community Survey: GIS Maps 9
Q2.02 - Town Planning, Building, and Development services (e.g., issuing permits)
Mean: 2.89
2025 Los Gatos Community Survey: GIS Maps 10
Q2.03 - Overall effectiveness of Town communication with the public
Mean: 3.4
2025 Los Gatos Community Survey: GIS Maps 11
Q2.04 - Overall maintenance of Town streets, sidewalks, and infrastructure
Mean: 3.64
2025 Los Gatos Community Survey: GIS Maps 12
Q2.05 - Overall quality of customer service you receive from Town employees
Mean: 3.78
2025 Los Gatos Community Survey: GIS Maps 13
Q2.06 - Overall quality of Town library services
Mean: 4.49
2025 Los Gatos Community Survey: GIS Maps 14
Q2.07 - Overall quality of Town police services
Mean: 4.21
2025 Los Gatos Community Survey: GIS Maps 15
Q4.01 - Overall quality of services provided by the Town Mean: 3.85
2025 Los Gatos Community Survey: GIS Maps 16
Q4.02 - Overall value you receive for your Town tax dollars and fees
Mean: 3.44
2025 Los Gatos Community Survey: GIS Maps 17
Q4.03 - Overall image of the Town
Mean: 4.2
2025 Los Gatos Community Survey: GIS Maps 18
Q4.04 - Overall quality of life in the Town
Mean: 4.32
2025 Los Gatos Community Survey: GIS Maps 19
Q4.05 - Overall feeling of safety in the Town
Mean: 4.36
2025 Los Gatos Community Survey: GIS Maps 20
Q5.01 - Effectiveness of local Police protection
Mean: 4.17
2025 Los Gatos Community Survey: GIS Maps 21
Q5.02 - Efforts to collaborate with the public to address concerns
Mean: 3.51
2025 Los Gatos Community Survey: GIS Maps 22
Q5.03 - Enforcement of local traffic laws
Mean: 3.46
2025 Los Gatos Community Survey: GIS Maps 23
Q5.04 - How quickly police respond to emergencies
Mean: 4.2
2025 Los Gatos Community Survey: GIS Maps 24
Q5.05 - Overall Police performance in your neighborhood Mean: 4.06
2025 Los Gatos Community Survey: GIS Maps 25
Q5.06 - Professionalism of Police Officers
Mean: 4.34
2025 Los Gatos Community Survey: GIS Maps 26
Q5.07 - Quality of dispatch/911 services
Mean: 4.22
2025 Los Gatos Community Survey: GIS Maps 27
Q5.08 - The Town's overall efforts to prevent crime
Mean: 3.87
2025 Los Gatos Community Survey: GIS Maps 28
Q5.09 - The visibility of Police personnel in neighborhoods Mean: 3.56
2025 Los Gatos Community Survey: GIS Maps 29
Q7.01 - Maintenance of major Town streets
Mean: 3.83
2025 Los Gatos Community Survey: GIS Maps 30
Q7.02 - Maintenance of streets in your neighborhood
Mean: 3.76
2025 Los Gatos Community Survey: GIS Maps 31
Q7.03 - Condition of sidewalks in the Town
Mean: 3.61
2025 Los Gatos Community Survey: GIS Maps 32
Q7.04 - Maintenance of street signs and traffic signals Mean: 3.95
2025 Los Gatos Community Survey: GIS Maps 33
Q7.05 - Adequacy of Town street lighting
Mean: 3.78
2025 Los Gatos Community Survey: GIS Maps 34
Q7.06 - Accessibility of streets, sidewalks, and buildings for people with disabilities
Mean: 3.76
2025 Los Gatos Community Survey: GIS Maps 35
Q7.07 - Quality of on-street bicycle infrastructure (bike lanes/wayfinding signs)
Mean: 3.54
2025 Los Gatos Community Survey: GIS Maps 36
Q7.08 - Flow of traffic on Town streets
Mean: 2.57
2025 Los Gatos Community Survey: GIS Maps 37
Q7.09 - Overall cleanliness of Town streets and other public areas
Mean: 3.97
2025 Los Gatos Community Survey: GIS Maps 38
Q7.10 - Condition of Town buildings and facilities
Mean: 4.04
2025 Los Gatos Community Survey: GIS Maps 39
Q9.01 - Maintenance of Town parks
Mean: 4.27
2025 Los Gatos Community Survey: GIS Maps 40
Q9.02 - Quality of other recreation facilities - tennis/pickleball courts
Mean: 3.82
2025 Los Gatos Community Survey: GIS Maps 41
Q9.03 - Quality of customer service from Parks employees Mean: 4.02
2025 Los Gatos Community Survey: GIS Maps 42
Q9.04 - Quality of facilities such as picnic areas and
playgrounds in Town parks
Mean: 4.09
2025 Los Gatos Community Survey: GIS Maps 43
Q9.05 - Quality of Town outdoor athletic fields (e.g., baseball and soccer)
Mean: 3.99
2025 Los Gatos Community Survey: GIS Maps 44
Q9.06 - Walking and biking trails in the Town
Mean: 4.1
2025 Los Gatos Community Survey: GIS Maps 45
Q11.01 - Access to healthy food that you can afford
Mean: 3.75
2025 Los Gatos Community Survey: GIS Maps 46
Q11.02 - Access to quality childcare that you can afford Mean: 2.94
2025 Los Gatos Community Survey: GIS Maps 47
Q11.03 - Access to quality health care that you can afford Mean: 3.74
2025 Los Gatos Community Survey: GIS Maps 48
Q11.04 - Access to quality housing you can afford
Mean: 3.04
2025 Los Gatos Community Survey: GIS Maps 49
Q11.05 - Availability of adequate and affordable housing units Mean: 2.75
2025 Los Gatos Community Survey: GIS Maps 50
Q11.06 - The variety and number of businesses available in Los Gatos
Mean: 3.48
2025 Los Gatos Community Survey: GIS Maps 51
Q11.07 - Support for entrepreneurs and small business
owners available in the Town
Mean: 3.08
2025 Los Gatos Community Survey: GIS Maps 52
Q11.08 - Town's efforts to attract new business and tourism Mean: 3.02
2025 Los Gatos Community Survey: GIS Maps 53
Q11.09 - Qualified workforce
Mean: 3.63
2025 Los Gatos Community Survey: GIS Maps 54
Q16.01 - Access to information about Town Council, Boards, and Commissions meetings (schedules, agendas, videos, audio recordings)
Mean: 3.6
2025 Los Gatos Community Survey: GIS Maps 55
Q16.02 - Access to Finance and Budget information
Mean: 3.25
2025 Los Gatos Community Survey: GIS Maps 56
Q16.03 - Availability of information about Town programs and services
Mean: 3.5
2025 Los Gatos Community Survey: GIS Maps 57
Q16.04 - Efforts by the Town to keep residents informed about local issues
Mean: 3.24
2025 Los Gatos Community Survey: GIS Maps 58
Q16.05 - Timeliness of information provided by the Town Mean: 3.24
2025 Los Gatos Community Survey: GIS Maps 59
Q16.06 - Opportunity to engage/provide input into decisions made by Elected Officials
Mean: 3.12
2025 Los Gatos Community Survey: GIS Maps 60
Q16.07 - Opportunity to engage in improvements in my
neighborhood
Mean: 2.94
2025 Los Gatos Community Survey: GIS Maps 61
Q16.08 - Opportunity to engage in development projects in my neighborhood
Mean: 2.82
2025 Los Gatos Community Survey: GIS Maps 62
Q16.09 - Overall usefulness of Town website
Mean: 3.31
2025 Los Gatos Community Survey: GIS Maps 63
Q16.10 - Town use of social media
Mean: 3.22
2025 Los Gatos Community Survey: GIS Maps 64