CITY OF MANTECA
REVENUE MANAGER
Department: Finance Bargaining Unit: Non-sworn Mid Management Effective Date: January 2022 FLSA Status: Exempt
Revision History:
BASIC FUNCTION:
Managers, plans, prioritizes, and reviews work of staff in all customer service and revenue related programs; conducts performance evaluations of assigned staff; responds to the more difficult requests for information and provide assistance to customers, the general public and other City staff and departments; provides technical support to the Finance Department.
REPRESENTATIVE DUTIES:
ESSENTIAL DUTIES:
Manages, and trains customer service and revenue staff.
Participates in the development, implementation and oversight of departmental policies and procedures related to revenue management, utility billing, and customer service.
Establishes and maintains accounting records and journals; reconciles and balances subsidiary ledgers.
Evaluates accounting operations and activities; recommends improvements and modifications; prepares various reports on operations and activities. Ensures conformity to sound accounting practices and City policies and procedures.
Answers questions and provides information to the public, investigates complaints and recommends corrective action as necessary to resolve complaints.
Prepares annual write-offs for the City.
Prepares, reviews and maintains a variety of financial and statistical records involving cashiering, customer service, business licensing, and utility billing.
Coordinates collection procedures with outside service provider; establish payment plans; works closely with Code Enforcement department on accounts with service interruptions.
Identifies and recommends ways to improve policies and procedures related to customer service.
Prepares revenue projections and participates in the annual budget development process.
Present assigned items to City Council and other committees or bodies.
Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service.
OTHER DUTIES:
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Policies and procedures related to utility billing, business licensing, customer service, revenue collection and generally accepted accounting principles.
Techniques for dealing with customers in situations which may be difficult or confrontational.
Written and oral communication skills, including spelling, grammar, punctuation and letter writing.
Understand, interpret, and explain department policies and procedures; explain operations and problem solve office issues for the public.
Modern office procedures, methods, computer equipment and related software.
ABILITY TO:
Manage others and develop a positive team culture
Train others in work procedures
Interpret, apply and explain rules, policies and procedures Use initiative and sound independent judgment with established guidelines Establish and maintain effective working relationships with those contacted in the course of work, often in stressful situations Work with sensitive and confidential customer information Maintain and balance a variety of financial records, sub-ledgers and accounts Collect, interpret, and communicate complex data to others with varied levels of experience or knowledge in the subject area.
Negotiate financial arrangements with delinquent utility accounts Operate standard office equipment
EDUCATION AND EXPERIENCE:
Education: Graduation from an accredited college or university with a Bachelor's degree in finance, accounting, business administration, or a closely related field. In addition to, a minimum of three years of increasingly responsible experience in governmental revenue analysis, management, or budgeting. A Master’s degree in accounting, business administration, finance, or related field equates to two years’ experience.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver’s license.
WORKING CONDITIONS:
ENVIRONMENT:
Work is performed in a typical temperature controlled office environment subject to typical office noise.
PHYSICAL DEMANDS:
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing statistical reports and data using a computer keyboard. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds is also required Revenue Manager - Continued Page PAGE 2
July 2014
ATTACHMENT 3
January 2022