City of Manteca
Technical proposal
Title: Intelligent Transportation System
Due: September 19, 2022 @ 4:00pm PST
Submitted by:
ETA Transit Systems, Inc.
7700 Congress Avenue, Suite 2201
Boca Raton, FL 33487
What drives you?
etatransit.com
ATTACHMENT 4
ATTACHMENT 4
[email protected] | iii
Table of contents
Table of Contents
Table of contents ................................................................................................................................................................... iii Executive summary ................................................................................................................................................................ 1 What drives you? ................................................................................................................................................................... 3 How to use this document .............................................................................................................................................. 4 Proposal structure ......................................................................................................................................................... 4 Confidential material ..................................................................................................................................................... 4 The SPOT™ platform ............................................................................................................................................................. 5 Welcome to the SPOT™ universe .................................................................................................................................. 6 The SPOT™ automatic vehicle location (AVL) system ..................................................................................... 9 Meet your SPOTPro™ system ............................................................................................................................................ 13 Master your transit operations ...................................................................................................................................... 14 Separate MDT and VLU construction ................................................................................................................. 14 MDT software ........................................................................................................................................................................ 21 SPOT™ mobile data terminal software ............................................................................................................... 22 Back office systems ............................................................................................................................................................ 33 SPOT™ administration console ............................................................................................................................ 34 Required technology packages ....................................................................................................................................... 63 Automatic Passenger Counting package (Hella®) ........................................................................................... 64 Automatic Voice Announcements (AVA) package ......................................................................................... 69 GTFS real-time (GTFS-RT) package ................................................................................................................. 72 Implementation strategy .................................................................................................................................................... 73 An iterative process ........................................................................................................................................................ 74 Project role definitions ................................................................................................................................................ 74 Project status meetings ............................................................................................................................................. 75 ATTACHMENT 4
iv | Table of contents How to use this document
Project timeline ............................................................................................................................................................ 75 Preliminary work plan and schedule ................................................................................................................... 79 Project team ....................................................................................................................................................................... 81 Sales contact ................................................................................................................................................................ 82 Training .............................................................................................................................................................................. 83 Role-based curriculum ........................................................................................................................................... 83 City of Manteca responsibilities .................................................................................................................................... 91 Meet ETA Transit ................................................................................................................................................................. 93 About .................................................................................................................................................................................. 93 DBE status .................................................................................................................................................................... 94 History ................................................................................................................................................................................ 95 Customers ..................................................................................................................................................................... 95 References ........................................................................................................................................................................ 97 Partnerships ...................................................................................................................................................................... 98 Executive leadership team ............................................................................................................................................ 99 Organization chart ......................................................................................................................................................... 101 Warranty & support ........................................................................................................................................................... 103 A 3-step approach ........................................................................................................................................................ 104 ATTACHMENT 4
[email protected] | 1
Executive summary
Dear City of Manteca team,
We understand that the City of Manteca is looking to incorporate CAD/AVL capabilities into its fleet of seven vehicles, and add automatic passenger counting, automatic vehicle announcements, and GTFSReal Time. The data analysis and reporting tools alone will dramatically reshape the landscape of your agency and usher in an era of improved performance and enhanced passenger engagement.
In these pages, you will learn all about the many features and customizable nature of our SPOT™ Intelligent transit system (ITS). You will discover how a software-as-a-service (SaaS) system opens the door to ala carte deployments. You will appreciate how off-the-shelf hardware and open architecture systems lay the foundation for unlimited growth. You will come to understand how ETA’s active development process keeps improving upon Manteca Transit’s initial investment with new features, free updates, and seamless wireless deployments.
As this is Manteca Transit’s first intelligent transit system, there is a obviously a strong desire to get this selection “right.” We find that many transit operations make their final decisions based solely on the initial, year one costs. This a shortsighted approach that often sees them out for bid just a few years later looking for a replacement. While SPOT™ is competitively priced, its real impact becomes evident the longer it is in use. For a smaller agency like Manteca, SPOT’
s helps to simplify your day-to-day life by automating
routine tasks, providing real-time visibility to fleet performance, and helps to reduce employee churn by delivering actionable improvement analysis, streamlining the login process, and eliminates manual processes.
SPOT'
is an evolving platform, with new features and capabilities added each year—often at no additional charge. Sometimes these updates are minor, like new reports or utilities; sometimes, they are big like our revolutionary new Route Manager. The point is that an investment in ETA Transit pays dividends year after year. Beyond our technology, delivering an exceptional ownership experience serves as the bedrock to our customer support and training efforts. We are a responsive company, eager to address any concerns you may have.
ATTACHMENT 4
2 | Executive summary How to use this document
We invest ourselves in delivering on every promise and taking whatever steps are necessary to ensure your complete satisfaction, including:
Active monitoring of your system
Live chat and 24 / 7/ 365 support
Online resource and knowledge base for continuing education and self-help support System training and certification
Go-to-market strategies and support materials
Perhaps our best short-term benefit is ETA’s ability to deliver Manteca Transit’s new system within 12 weeks of notice to proceed. We can get your buses equipped, your staff well-trained, and new tools in the hands of your riders in three short months. That’s fast.
The transit technology environment is highly competitive and one where the long-term relationship with your vendor is not only meaningful but also critical. When you partner with ETA, you are not only investing in the industry’s best tech but in a partnership and continuity of care that will last for years to come.
The technology and capabilities of SPOT™ is ideally suited for City of Manteca’s situation, and we look forward to furthering this discussion, delivering incredible value and performance, and earning your trust every day.
Warm regards,
Nicole Castonguay, CEO
[email protected]
ATTACHMENT 4
What drives you?
[What you will discover]
ETA developed a comprehensive, easy-to-follow proposal that delivers on the technical requirements found within the RFP. Ours is a solution that meets the spirit of the project and provides a real-world motivation behind the procurement.
[What you will love in this section]
The recommended solution for Manteca Transit’s ITS project How well the SPOT™ transit technology meets and exceeds project specifications That ETA Transit understands the human and situational needs that have prompted City of Manteca to pursue an investment in an intelligent transit technology solution Let’s get started!
Transit agencies report that system performance, accurate transfer of route information, and training are the top three areas of concern when adopting a new CAD/AVL system.
— Source: 2020 ETA Transit Agency Survey
ATTACHMENT 4
4 | What drives you? How to use this document
How to use this document
Proposal structure
Unless a specific arrangement is defined, this proposal follows the following format:
1. Overview of proposed SPOT™ system and feature list
2. Introduction to the SPOT™ platform, key design concepts, and general functionality
3. Description of proposed components, software, benefits, and optional features
4. Defined implementation strategy with a preliminary deployment timeline
5. Introduction to ETA Transit and its history, mission, and key personnel
6. Overview of warranty, support procedures, and go-to-market materials
7. Required forms
8. Official pricing document
9. Appendices with reference materials about critical systems and components Confidential material
Sections bearing a lock icon are to be treated as confidential or trade secret information. This information may not be made public or shared with anyone outside the decision-making committee for this procurement effort. Unless expressly noted, all images and content contained under a confidential header are considered protected information.
ATTACHMENT 4
The SPOT™ platform
[What you will discover]
The power of the SPOT™ system represents the height of modern intelligent transit system design. Its modular, cloud-based construction provides a versatile foundation that enables future growth and customization to meet current and evolving transportation challenges. [What you will love in this section]
How SPOT’s versatility delivers performance to agencies of any size and focus SPOT’s open architecture approach enhances integration and expansion options The SPOT™ platform provides exceptional reliability with 99.99% uptime SPOT™ is a living ecosystem comprised of software and capabilities that grows, expands, and improves over time—many of which we provide free of charge
Onward!
“The SPOT system delivers precisely what our customers
have requested.”
— Evan Wexler, Executive VP of Operations, Sixt® Car Rental ATTACHMENT 4
6 | The SPOT™ platform Welcome to the SPOT™ universe
Welcome to the SPOT™ universe
An ITS ecosystem designed for the future of transit
ETA defines a solution as one that meets the current situational needs of City of Manteca and must facilitate the opportunity for growth down the road. This growth must be easy to procure, implement, and become the cornerstone for long-term operational strategies. It requires a forward-thinking approach to system design and development. A SPOT™ system does just that—by emphasizing performance, customization, and ease of integration five, 10, even 20 years in the future. The SPOT™ system delivers in four critical areas:
Reliable hardware performance
The accurate collection of real-time information and integration to onboard components Fluid and intuitive route management
The ability to easily manage and modify routes, detours, announcements, timetables, signage, and configurations
CAD/AVL and analytics
The means to track vehicles in real-time and the resources to evaluate the performance in various areas, including on-time performance, speed, driver habits, etc. Solid traveler information systems
The tools to communicate with riders and remove uncertainty from their travels with mobile apps and websites, station signage, and third-party application integration Figure 1: Imagine that the SPOT™ ecosystem is a complete solar system. Each planet orbiting the sun is a more significant part of the intelligent transit platform (left). Around each planet is a series of moons, components that feature opportunities for expansion and customization (right).
ATTACHMENT 4
[email protected] | 7
Rethink what you know about intelligent transit systems A lot of the ITS systems currently in use are built on late 1980 to mid-1990s technology. They are clunky relics limited by the era of their development and not indicative of the possibilities with modern technology.
See if this describes your current ITS solution:
It relies on on-site servers
It requires dedicated terminals at your dispatch center It requires proprietary hardware to be installed on your vehicles, stations, and operations It requires the support of a dedicated IT staff to maintain It has a user interface that is anything but intuitive or easy to use It incurs hefty fees to make changes, such as new reports, change routes, etc. To upgrade to new features requires substantial fees
Integrations to third party solutions are nearly impossible The company is slow to respond to feature or technical support requests Deployment of the system can be measured in years
In short, they are expensive, cumbersome solutions that tie the hands of transit operators for years, if not decades.
There is a better way.
Modern technology has freed the transit industry from these clunky, outdated practices. Cloud-based servers, active development processes, and Software-as-a-Service (SaaS) business models have dramatically improved ITS systems' reliability, shortened deployment time, and reduced procurement costs.
SPOT™ has capitalized on these innovations and technological advancements to deliver a better-suited next-generation ITS to improve operations across the board. No need for on-site servers
No dedicated terminals—just need an Internet browser
No proprietary hardware
No need for a dedicated IT staff
Intuitive user interface designed with feedback from industry professionals Always have the latest software build and related capabilities Software patches and upgrades deploy seamlessly in the background New software features download and install in minutes ATTACHMENT 4
8 | The SPOT™ platform Welcome to the SPOT™ universe
Nearly complete control over your date, routes, and operational configuration Scalable to support transit agencies of 5 to 500+ vehicles Integrate with and unify control of nearly any hardware or software system Develop your own solutions with the same API and tools our developers use Procure systems at a fraction of the cost of legacy ITS solutions Fast, responsive, and proactive customer support
Deploy system in weeks, not months or years
ETA Transit delivers the best of both worlds
ETA traces its roots back to the mid-1990s and one of the pioneers of the ITS industry—GeoFocus®. The current owners of ETA were former employees of GeoFocus and saw the potential in the system if it were adapted to modern technology. They also carried with them the lessons the learned about the transit industry; its challenges, its culture, and best practices for creating value for passengers.
These insights power the innovation of our engineering teams to deliver practical solutions that push the boundaries of tried-and-true operational tactics. We solve age-old problems with a depth of understanding of the issues that drive common frustration.
In our view, the essential goal of this procurement is not for City of Manteca to procure an entirely new transit system every few years. Instead, it is to invest in a system that makes it simple to upgrade and add new features for a ‘right-sized’ fit at every stage of its operational evolution. The adoption of the SPOT™ ecosystem ultimately makes the system cheaper to maintain and enhance over time. It also reduces internal objections by eliminating the need to train and retrain a staff in new technology repeatedly. As a result, the evolution of Manteca Transit becomes more organic and predictable.
ATTACHMENT 4
[email protected] | 9
The SPOT™ automatic vehicle location (AVL) system
At the heart of our SPOT™ ITS is the capability to track a vehicle across any location accurately. We accomplish this by combining our rugged, transit-tested hardware with a pre-deployment GPS/cellular survey to identify potential gaps in coverage. The reliability of hardware and cellular coverage are critical components in the collection of the vehicle location and transit-related data that is essential to the accurate conversion of operational information into usable transit information.
SPOT™ natively supports the following cellular providers: AT&T, T-Mobile, and Verizon An intelligent, learning platform
The longer a SPOT™ system is in service, the more precise its arrival predictions become. It adjusts its arrival predictions based on established history and performance information, including schedules, time of day, weather conditions, and other factors. Here is how it works:
The SPOT™ location engine
The SPOT™ platform utilizes global positioning systems (GPS) to determine vehicle location and passes the data over to the SPOT™ arrival prediction engine. In most operations, GPS data is ideal for collecting valuable position and location information about a vehicle. If required, a SPOT™ ITS system can overcome these limitations by adding RFID sensors, gyroscopes, dead reckoning systems. The SPOT™ ITS intelligently evaluates the dependability of GPS inputs based on the signal strength and the number of available satellites.
ATTACHMENT 4
10 | The SPOT™ platform Welcome to the SPOT™ universe The SPOT™ arrival prediction engine
Using the current position provided by the location engine, the ETA arrival prediction engine attempts to calculate the estimated time of arrival to the next stop using two methods:
A real-time travel algorithm based on location, speed, velocity, and distance A heuristics algorithm that defines a travel profile based on numerous criteria including day, time, and average run time over similar profile periods.
When location data is combined with the travel algorithm and heuristics data, a highly accurate arrival prediction is obtained and can be provided to connected systems.
The SPOT™ delivery service
Once the arrival prediction calculates, the data transmission delivers to every down-stream system, including onboard announcements, digital signage, CAD/AVL software, reporting systems, bus tracking websites, and other rider alert subsystems. This transfer of information happens automatically, negating any need for manual action to display system data to connected devices.
ATTACHMENT 4
[email protected] | 11
Figure 2: Real-time travel data automatically transmits to all connected systems within your transit operations.
ATTACHMENT 4
ATTACHMENT 4
Meet your SPOTPro™ system
[What you will discover]
SPOTPro™ delivers an incredibly powerful ITS solution and the freedom to configure your system to deliver precisely the tools and features required to meet the challenges of Manteca Transit’s operations. [What you will love in this section]
The powerful onboard VLU drives all onboard hardware and data collection/delivery A separate MDT avoids the single point of failure found in ‘all-in-one’ systems The SPOT™ ecosystem of software and modules provides a path toward nearly limitless expansion and customization to meet the needs of today … and tomorrow Start your engines!
Increased staff efficiency (64%), an improvement in schedule performance (61%), and accurate reporting (59%) rank as the top three areas transit agencies use to evaluate the ROI on their ITS system. — 2020 ETA Transit Agency Survey
ATTACHMENT 4
14 | Meet your SPOTPro™ system Master your transit operations Master your transit operations
More tools. More features. More room to grow.
There are very few areas of a transit operation that are not touched by a modern intelligent transit system like SPOTPro™. The availability of real-time information provides an essential resource to make informed decisions. SPOT’s cloud-hosted environment provides access from anywhere, so data is always at the ready—the boardroom or on the road. In truth, once configured and deployed, the system and its capabilities have something for everyone.
Administrators have access to a wealth of system information to guide new service development, manage reporting obligations, address employee training, manage user access, and evaluate the performance
Dispatchers appreciate the real-time access to a vehicle’s location, seating, incident response, deliver system announcements, and the ability to communicate with operators Drivers love the simplicity of the system and the automation of manual tasks. Maintenance teams love the available pre-trip inspection and vehicle health monitoring that provides the essential first steps in diagnosing potential issues with the fleet Riders benefit from real-time travel updates and arrival predictions, plus the availability of custom created alerts, schedules, local amenities, and a mobile app for on-the-go travel plans Separate MDT and VLU construction
Your SPOTPro™ ITS will utilize a construction that features a separate Mobile Data Terminal (MDT) and Vehicle Logic Unit (VLU). The primary reason for this approach to system design over an all-in-one tablet is both apparent and vital—to protect your data.
A fault-tolerant design
ETA’s system design delivers a more fault-tolerant solution and mitigates the single point of failure that can occur in an all-in-one system. Our design secures the heartbeat of your SPOT™ system (the VLU) away from potential harm. It protects it from jostling passengers, bumps from a stray umbrella, the prying fingers of a curious kid—all real concerns from an all-in-one hosted system that is out in the open and within reach of any number of potentially damaging risks.
With an all-in-one solution, if the hardware ceases to function, all information collection and tracking ceases. A separate MDT/VLU system can continue to operate, collect, and transmit data and control onboard systems—even if the MDT is damaged.
ATTACHMENT 4
[email protected] | 15
Table 1: High-level comparison between separate MDT/VLU and all-in-one system design.
Separate MDT and VLU construction All-in-one construction Advantages Disadvantages Advantages Disadvantages
MDT failure does not impact
ITS functionality Non-plug and play VLU Plug and play Single point of failure Higher powered computer Higher initial adoption cost Lower initial adoption cost Lower powered computer More connectivity options Fewer connectivity options
Secure wiring to connected
systems Exposed wiring to connected systems
Non-proprietary hardware Proprietary hardware
No chance of VLU theft High chance of theft
Minimal risk of a supply chain
disruption Higher risk of a supply chain disruption
More power
The separate MDT-VLU approach provides greater possibilities for long term expansion. The SPOT™ VLU is a highly capable, exceptionally reliable computer with enough power to drive all onboard systems, including LCDs, mobile video security, fare collection systems, and rich-media infotainment.
Expansion options
A SPOTPro™ system provides the maximum amount of expansion and customization features. While the base system delivers the essential tools for running a transit operation, it is the ability to add, adapt, and expand your system that genuinely defines the long-term value of this platform. ___________________________________________________________________________________________________ Protecting operational data is critical in helping define long-term growth strategies. An investment in reliable system design and components is an expense that delivers year-over-year benefits far more than the initial procurement cost.
___________________________________________________________________________________________________ Key concept!
ATTACHMENT 4
16 | Meet your SPOTPro™ system Master your transit operations Figure 3: The SPOTPro™ system design provides a simple pathway to upgrade your ITS at any time.
Vehicle Logic Unit hardware
The backbone of the system, the VLU, must be a workhorse computer with the power to repeatedly deliver in a rugged, demanding transit environment. ETA’s selection for the City of Manteca project is a transit-tested powerhouse that will provide years of reliable service that features:
Intel™ Gen4™ Dual-Core 298U 1.6GHz
1 x DDR3L-1600 SO-DIMM up to 8GB
Wireless support for LTE, 3.5G, WLAN,
GPS, GSM, GPRS, and Bluetooth
connectivity
Support 1 x RS-232 (COM 1 with
232/422/485)
Support 2 x DI / 2 x DO (12V/100mA)
Intel™ HD graphics
3 x USB 2.0 ports; 2 x RJ45 ports
1 x HDMI and DVI-I
Support two in and two out GPIO port
Mic in / line out Audio
3 x mini-card slots
1 x 2.5” drive bay for SATA hard
disk/SSD drive
Obstructed views: The VLU can be equipped with an optional gyroscopic dead-reckoning system to account geographic considerations where a clear view of the sky may be impacted, such as highly mountainous regions, tunnels, or parking garages. This system automatically maintains tracking of the vehicle and ensures the accurate triggers of onboard announcements.
Figure 4: SPOT Pro™ VLU.
ATTACHMENT 4
[email protected] | 17
Mobile Data Terminal hardware
ETA’s choice for Manteca Transit’s onboard MDT is a high-definition LCD touch screen display with a 7” viewable area and an impressive 170-degree horizontal and vertical viewing angle—an essential consideration to maintaining at-a-glance visibility in a variety of operating conditions. The MDT is secured to the vehicle by an articulating mount with secure hex screws to deter theft. The monitor is a ‘dumb’ terminal, meaning that it does not contain any software or specific operating functionality. This approach simplifies use and minimizes any potential issues that can hobble your onboard operations. 7” capacitive touch screen display
7.28” w X 4.7” h X 1.16” d
1920 x 1080 max resolution at 60–72Hz
20ms response time
140°x X 120°y viewing angle
LED backlight
HDMI, VGA, component, and composite inputs
1.2W speaker
3.5mm headphone output
VESA 75 mounts
Operating temp -4° – +140°F
A safe and secure MDT
Security is a primary concern; security against theft and security of information. The SPOT™ MDT offers a secure and reliable, “locked down” platform that defends against common exploits of Google® Android™ and Apple® iOS™ devices. Our rigorous restraints of access prevent the installation of any third-party applications, like games, messengers, and ebook readers, which can serve up potential exploits that can affect the integrity of the overall system.
This heightened level of security ensures that drivers only use the MDT for intended purposes, that installed software performs as designed, and that sensitive data is protected.
Wiring harness design
The SPOTPro™ wiring harness mounts to a vehicle’s equipment cabinet easily and securely. This strategy removes any haphazard approach to installation and ensures that maintenance teams can easily access and maintain hardware and wiring components.
Figure 5: Mobile data terminal and
articulating mount (inset).
ATTACHMENT 4
18 | Meet your SPOTPro™ system Master your transit operations Professional installation
ETA’s highly-trained professional deployment teams will ensure a secure installation and configuration of your equipment on your vehicles. Their work is backed by a 60-day hardware installation guarantee that begins on the first day your SPOT™ system goes live after customer witness testing.
Figure 6: A sample block diagram of a complete SPOT™ ITS installation (left) with wiring harness design (inset).
Single sign-on capabilities
The SPOT™ administration console will allow user access by providing single sign-on via Security Assertion Markup Language (SAML) authentication. SAML authentication is supported by Microsoft Active Directory and other identity provider platforms. This process performs authentication and passes the user's identity and authorization level to the service provider. This information is deemed trustworthy by the identity provider and authorizes the given user to access the requested resource.
The benefits of SAML authentication* include:
Improved user experience - Users only need to sign in one time to access multiple service providers. This allows for a faster authentication process and less expectation of the user to remember multiple login credentials for every application. In the example above, that user could have clicked on any of the other icons in their dashboard and been promptly logged in without ever having to enter more credentials!
ATTACHMENT 4
[email protected] | 19
Increased security - SAML provides a single point of authentication, which happens at a secure identity provider. Then, SAML transfers the identity information to the service providers. This form of authentication ensures that credentials are only sent to the IdP directly. Loose coupling of directories - SAML doesn't require user information to be maintained and synchronized between directories.
Reduced costs for service providers - With SAML, you don't have to maintain account information across multiple services. The identity provider bears this burden. * Source: https://auth0.com/blog/how-saml-authentication-works The login mechanism for the single sign-on system may vary, such as an existing fare collection system, or a mobile data terminal (MDT). The key benefit is that all the connected systems (VLU/MDT, interior LED, PA systems, APC, etc.) will spring to life and operate as a single, integrated—and authenticated—system.
Figure 7: SPOTPro’s single sign-on capabilities allow the onboard VLU to control all connected onboard systems.
ATTACHMENT 4
ATTACHMENT 4
MDT software
[What you will discover]
SPOT™ provides a customizable and robust suite of administration software that provides City of Manteca an unprecedented level of control over all facets of its operations. [What you will love in this section]
Module based design provides Manteca Transit the tools it needs to meet its specific operating requirements
Software as a Service (SaaS) creates a simplified path to upgrades Intuitive user interface offers a level of customization and ease-of-use that makes it easy to find information or controls quickly
Let’s log in and see what you can do!
When all solutions are comparable, transit agencies report that the overall user experience is most often the deciding factor when selecting a new ITS.
— 2020 ETA Transit Agency Survey
ATTACHMENT 4
22 | MDT software Master your transit operations
SPOT™ mobile data terminal software
City of Manteca’s mobile data terminals include an essential suite of powerful standard software modules designed to simplify daily driver tasks and tools designed to improve the collection of data. By default, MDTs include the following utilities:
Login module
Route Selection or Set Service module
Driver Messaging module
Electronic Passenger Counting module
Fare Category module
System Status module
Anti-Bunching or On-Time Performance safety screen
An intuitive user experience
The MDT features a high-contrast modern user interface (UI) designed to simplify navigation and allows drivers to access desired functionalities quickly. The UI of the MDT not only delivers access to software modules, but also provides indicators for new message arrival, system connectivity, time, driver IT, and a one-touch logout button.
Figure 8: The MDT main menu provides the driver with easy one-touch access to all installed software modules.
Current
module title
Current
system time
Driver
logon ID
Logout
button
MDT software
modules
System status
indicator
New message
indicator
Home
button
Refresh
passenger
count
ATTACHMENT 4
[email protected] | 23
Driver Login module
Stakeholders impacted: Dispatchers, Operators
Upon starting a vehicle, the MDT will prompt the driver to enter the driver ID number 1 and the current odometer 2 reading for the vehicle. The operator will use the numbered keypad on the right of the screen to input the information before tapping the green Login 3 button to commit the details and access the main menu. A successful login to the SPOT™ system kicks off single sign-on process whereupon all connected systems are activated and correlated to the driver’s activities for the shift.
Figure 9: A successful login dictates which software modules are available to an operator and registers the vehicle on the SPOT™ system.
___________________________________________________________________________________________________ The driver login process is an essential part of collecting both vehicle and route information.
Without logging in, the vehicle is untraceable on the system, which impacts data collection, driver behavior monitoring, the calculations of real-time arrival predictions, and the appearance of the asset on traveler information websites and apps. ___________________________________________________________________________________________________ Driver Login module
Register the vehicle on the SPOT™ platform
Key concept!
1 Enter driver ID using keypad
2 Enter vehicle odometer reading
3 Click ‘Login.’
ATTACHMENT 4
24 | MDT software Master your transit operations
Driver Ops module
Stakeholders impacted: Administrators, Dispatchers, Operators The Driver Ops module helps to account for the time a driver boards and exits vehicles equipped with automatic passenger counters. Logging this action here adjusts the overall tally to help deliver more precise passenger counts.
The module also includes tracking for wheelchairs in use on the vehicle so that they may be reflected on real-time tracking websites and apps.
It provides capacity updates for when a vehicle is full and passengers are left behind at a stop so that dispatchers can make informed decisions on adding new vehicles to a route or instruct drivers to speed up to handle the overload.
When a vehicle is full of passengers, a driver will trigger the bus capacity feature to change the headsigns to let riders waiting at upcoming stops know that there is no space on the vehicle Figure 10: The Driver Ops module provides manual solutions for vehicle capacity and counting issues.
Driver Ops module
Fine tune driver and passenger count actions
ATTACHMENT 4
[email protected] | 25
Set Route/Set Service module
Stakeholders impacted: Dispatchers, Operators, Riders The Set Route and Set Service modules alert the SPOT™ system that a vehicle is ready to be tracked in real-time, and up-to-the-second ETAs deliver to both the transit agency and its passengers. The operator selects the appropriate option from a list of available routes by tapping on the MDT screen.
Figure 11: The Set Route module is available on systems running headways.
Figure 12: The Set Service module is the standard screen for vehicles running fixed route systems.
Set Route/Set Service module
Register the vehicle to a service or route
ATTACHMENT 4
26 | MDT software Master your transit operations
Fare Category module
Stakeholders impacted: Dispatchers, Operators, Riders The fare category module provides drivers a simple means of logging passenger type and means of fare uses, including adult, child, senior, and handicap, as well as tracking available capacity for bicycle and wheelchair racks.
Figure 13: Easily log fares and track wheelchair or bicycle storage. ___________________________________________________________________________________________________ The fare categories available in this module are customized by using the Administration>System Configuration>Asset Config tab located in the SPOT™ Administration Console. ___________________________________________________________________________________________________ Fare Category module
Record passenger boardings by classification
Helpful hint!
Easily record fares by tapping (+) to add fares, or
(–) to reduce count.
Fare category counts automatically update in
the Map module and tracking websites/apps .
ATTACHMENT 4
[email protected] | 27
Driver Messaging module
Stakeholders impacted: Dispatchers, Operators
Easily communicate with drivers and keep radio frequencies clear with SPOT’s two-way Driver Messaging module. Designed to minimize driver distraction, the MDT connects to the administration Driver Messaging module to provide consistent replies and an audited trail of confirmations.
Figure 14: Simple, one-touch confirmations keep driver attention focused on his/her primary responsibilities.
Figure 15: Drivers choose from a pre-defined list of messages to communicate with dispatch. The list of messages is customized during the deployment period to satisfy specific operating requirements.
Driver Messaging module
Two-way communication between drivers and dispatch
ATTACHMENT 4
28 | MDT software Master your transit operations
Electronic Passenger Counting module
Stakeholders impacted: Administrators, Dispatchers, Operators, Riders Scrap the clipboard, eliminate manual tallies, and improve counting processes with the Electronic Passenger Counting (EPC) module. Tracking boardings and alightings with tap-tap simplicity. Counts, times, and locations are automatically logged and transmitted to SPOT™ servers for instant access.
Figure 16: The standard EPC module provides an instant upgrade over manual passenger count procedures. ___________________________________________________________________________________________________ Made an error in counting passengers at a stop? Use the (+) of (–) keys to make final adjustments before hitting the ‘Send’ button.
___________________________________________________________________________________________________ Electronic Passenger Counting (EPC) module
Accurately record rider boardings and alightings
Helpful hint!
Easily record boardings and alightings by tapping
(+) and (–) buttons, or enter in count using the
on-screen keypad.
Passenger counts are recorded and displayed in
real time on tracking websites/apps by using a
color-coded bar .
ATTACHMENT 4
[email protected] | 29
System Status module
Stakeholders impacted: Operators, Maintenance
The System Status module provides the first-step solution for identifying onboard connectivity concerns.
This handy utility also includes signal strength information and the current GPS location.
Figure 17: The System Status module provides information that can be useful in identifying connectivity issues.
System Status module
Test your vehicle’s connection to the SPOT™ system
ATTACHMENT 4
30 | MDT software Master your transit operations
Diagnostics module
Stakeholders impacted: Operators, Maintenance
An MDT based solution to test connected systems as part of pre-trip inspection and deliver critical information to support and maintenance teams for troubleshooting potential issues.
Figure 18: The Diagnostics module contains six essential tools to test connections to onboard hardware.
Diagnostics module
A suite of tools to identify potential hardware issues
ATTACHMENT 4
[email protected] | 31
On-Time Performance module
Stakeholders impacted: Dispatchers, Operators
Drivers receive real-time updates of their progress and timing on their assigned route, allowing for intuitive adjustments to stay on schedule.
On-Time Performance lock screen
Real-time status updates for the driver
ATTACHMENT 4
32 | MDT software Master your transit operations
Anti-Bunching module
Stakeholders impacted: Dispatchers, Operators
Maintain ideal vehicle spacing with SPOT’s color-coded Anti-Bunching lock screen, which displays a vehicle’s current position relative to the assets in front and behind.
Figure 19: Vehicle position and spacing display in easy-to-understand color codes. Green represents the optimal spacing between assets on the same route; blue indicates a driver is too far away from the vehicle in front, and red shows the bus/shuttle is too close to the one in front.
Anti-Bunching lock screen
Manage spacing between vehicles
ATTACHMENT 4
Back office systems
[What you will discover]
SPOT™ provides a customizable and robust suite of administration software that provides City of Manteca an unprecedented level of control over all facets of its operations. [What you will love in this section]
Module based design provides Manteca Transit the tools it needs to meet its specific operating requirements
Software as a Service (SaaS) creates a simplified path to upgrades Intuitive user interface offers a level of customization and ease-of-use that makes it easy to find information or controls quickly
Let’s log in and see what you can do!
Administrators are the leading drivers of change within a transit organization.
— 2020 ETA Transit Agency Survey
ATTACHMENT 4
34 | Back office systems Master your transit operations SPOT™ administration console
The SPOT™ administration console provides transit dispatchers and administrators with a powerful suite of back-office software modules to intuitively manage and improve operations. The console provides a single point of access to the individual software modules which control the system's various features and capabilities.
The administration console is hosted in the cloud and accessed through any modern Internet browser, such as Google® Chrome™ or Apple® Safari™. This configuration provides numerous benefits to transit agencies, including:
Lower cost of ownership
No expensive servers to maintain or computers to install or upgrade to run the SPOT™ system Anywhere access
Log in on any device with an active Internet connection, such as a laptop, tablet, or smartphone and access your SPOT™ system in real-time, including route management, reporting, tracking, and more
Always current software
Your back-office systems will feature the latest software versions and capabilities; no need to run upgrades or patches
Figure 20: Access the SPOT™ administration console from any Internet-connected device.
ATTACHMENT 4
[email protected] | 35
A small step for transit technology, one giant leap for operational awareness.
Out of the box, the SPOT™ platform delivers all the essential tools needed to launch your operations to a whole new level. Included as part of the back-office system are:
Real-time GPS location updates
Fixed-route dispatch
Transit service scheduling
Route management
Reporting
User management
SPOT’s core back-office system includes the following standard software modules:
Driver messaging
Instant replay
Map (AVL)
Reports
Route planner
Route manager
Service messages
Station manager
System configuration
User manager
View schedules
Figure 21: An intuitive interface places all system modules to the left; assets, routes, and chat are located on top; and the bottom of the screen features a tabbed information dock with real-time snapshots of your operational status. This same information is also available on connected smartphones (inset) and tablets.
Simple and elegant live data snapshots of
vehicle status, anti-bunching, system alerts,
and stop performance status.
Access software modules and control your
SPOT™ system with easy-to-use navigation.
Need help? Click the CHAT button for
instant access to ETA technical support.
Access and display specific
vehicles and route information.
ATTACHMENT 4
36 | Back office systems Master your transit operations Route Manager module
Stakeholders impacted: Administrators, Dispatchers, Planners The SPOT™ Route Manager (RM) delivers an unprecedented level of control to Manteca Transit’s services.
The RM’s capabilities go far beyond drawing a line on a map. It connects your onboard announcements, creates detours, manages Infotainment playlists and triggers, imports, edits, and exports GTFS and GTFSRT data, and other functions that are associated with services and plans. The whole system places a premium on ease of operation with point-and-click simplicity. Stations, vehicles, media files, and multiple languages are all selectable and coordinated within this intuitive module.
A version-controlled system
The Route Manager is a version-controlled system. It provides system administrators and planners the ability to develop multiple iterations of a plan. It helps create temporary detours and schedules them for a future deployment, and then automatically return to the original plan at the desired date. It manages routes on-the-fly to account for accidents, traffic, emergencies, and other spur-of-the-moment events.
Figure 22: The Route Manager home screen provides a quick launch point for a variety of plan-related tasks.
Route Manager module
Create, control, and edit every aspect of your service
Manage all aspects of your plan
development in this version-controlled
system.
Quickly access plans that
are still in development.
Confirm which plan is
currently deployed.
View which plans are
scheduled to be deployed.
Use a current or previous
plan to create a new service.
Check plan deployment
status to vehicles.
Import, edit, and export
GTFS and GTFS-RT data.
ATTACHMENT 4
[email protected] | 37
Notable features and capabilities:
Create new routes from scratch in minutes with drag-and-drop simplicity Create temporary detours
Publish new plans with a click of a button
Import, export, and edit your GTFS and GTFS-R data
View the publish status of existing plans
Create and stage multiple route plans and have them automatically deploy based on a schedule you define—days, weeks, or months in advance
Assign vehicles to routes based on short- or long-term needs Built-in support for multimodal transit agencies who run both buses and trains Create custom geofences and define enter/exit triggers Create onboard announcement using audio files or text-to-speech options Upload and configure audio announcements to play based on a route, stop arrival or departure, and adjoin other announcements
Create custom leg actions and pattern selection
Built-in multi-language announcement support including English, Spanish, French, and more Change destination sign codes
Auto-generate timetables with custom trip start/stop times and frequencies Route and plan creation:
Route creation in SPOT™ is point-and-click simple, and paths automatically snap to roadways based on direction. Easily name patterns, edit shapes, define specific locations (stops) and trigger points (geofences), manage timetables, enter farebox IDs, create blocks, and even program audio announcements.
___________________________________________________________________________________________________ An essential idea that defines the behavior of the Route Manager is to imagine that every component assigned to a route nest within a container, which provides an increased level of granular control. The deeper one progresses within the creation of a plan; the more options are available to fine-tune the behavior of a route.
___________________________________________________________________________________________________ Key concept!
1 Plan level
Contains all routes and schedules
for the agency
2 Route level
Contains locations and
announcements for routes
3 Pattern level
Contains locations and
announcements for each pattern
ATTACHMENT 4
38 | Back office systems Master your transit operations Figure 23: SPOT's Route Manager provides an exceptional amount of control, including on-the-fly detour and route announcement creation. Easily manage leg actions, patterns, destination signs, create blocks, and more.
Directional indicators
Start/stop markers
Add locations, edit shapes,
create timetables
Add/define announcements
View available routes
Create blocks
Filter by trip
ATTACHMENT 4
[email protected] | 39
Figure 24: Create finely tuned geofences, custom IDs, locations, and announcement triggers.
Audio and language support
Upload and manage audio route announcements on both macro and micro levels, down to individual stops based on direction, date, time, and location. Multi-language is supported.
Figure 25: Easily add new language support for announcements (left) and upload audio MP3 files through the media manager (right) in the appropriate section. Add multilingual text for display on connected LED signs.
Add stops
Define trigger points
Fine tune stop coordinates
Add stop announcements
ATTACHMENT 4
40 | Back office systems Master your transit operations Working with GTFS data
Import your existing GTFS data, and your routes automatically create within the Route Manager. Edit your GTFS data by making changes to your routes, announcements, and timetables. Once done, export the information to new GTFS files and connected systems automatically update with the new routes, real-time passenger information, alerts, and updates.
Figure 26: Easily create a new plan based on existing GTFS data. Name the plan, drag GTFS.zip file into the window, click 'Upload GTFS' and let Route Manager do the rest!
Figure 27: Once GTFS information imports, you can edit routes and timetables, and export the changes to a new GTFS file.
ATTACHMENT 4
[email protected] | 41
Map (AVL) module
Stakeholders impacted: Dispatchers, Road Supervisors
The Map module delivers real-time operational awareness for transit agencies for both vehicle and stop performance. Dispatchers will benefit significantly from this module as it serves as a front-line utility to:
Track vehicles by run, route, speed, location, and more Monitor on-time performance and real-time passenger loads Dispatch vehicles to routes
View current vehicle spacing
Last communication times, GPS connectivity, and more
Configurable asset updates from as little as one second Display real-time stop performance
The Map module leverages Google® Maps™ and its familiar set of navigation tools, such as pan and zoom to assist the user with a convenient means of tracking specific vehicles or geographic areas.
Figure 28: The Map module is the go-to resource for real-time status on any route or asset.
Map (AVL) module
Real-time operational awareness
Search, filter and activate
assets and routes to display
current information on the
map.
Click on any vehicle to view information such
as passenger load, current speed, next stop,
and performance to schedule
Tabbed performance dock.
Click on any station to view detailed information
about every stop on a route, including routes
served, amenities, schedule, and more.
ATTACHMENT 4
42 | Back office systems Master your transit operations Contextual menus
Right-click on any asset icon to quickly assign the vehicle to a new route, view assigned schedule, set to not in service, set to no route, center the map on the asset, or identify the address of the onboard modem (device info).
Color-coded assets
Assets move smoothly along assigned routes in real-time. Each asset displays as a color-coded icon indicating its performance to schedule (red=late, blue=early, green=on-time). Additional symbolic information is provided for off route, not-in-service, not tracking, and no GPS issues. ___________________________________________________________________________________________________ The icon of any asset contains a wealth of information about the status of the vehicle. ___________________________________________________________________________________________________ Helpful tip!
Outer color: Assigned route
Inner color: Schedule performance
Inner icon: Asset status
Vehicle in service Not tracking No GPS
Not in service Off route Upper level
Right-click (or long-tap on
mobile devices) to adjust
vehicle service status and
routes.
ATTACHMENT 4
[email protected] | 43
Tabbed performance dock
At the bottom of the Map module, useful information about the operation displays via a tabbed dock. This dock contains an asset grid, anti-bunching, system alerts, and stop performance views. Each delivers at-aglance operational information useful for identifying situational concerns. Depending upon Manteca Transit and operational configuration necessities, the dock may provide:
Asset Grid: A real-time view of all specified vehicles, on-time performance, passenger counts, speed, last interaction with SPOT™ servers, and last/next stop arrival predictions.
Figure 29: Asset Grid tab.
Headway Performance Tab: Ideal for agencies running headways, the Headway Performance tab monitors stations and logs the time since the last vehicle visit and calculates the next arriving asset.
Figure 30: Headway Performance tab.
Anti-Bunching Tab: View the proximity of multiple assets on any route with the vehicles in front and behind to help make spot judgments to ensure optimal spacing and timing between stops. The AntiBunching tab displays relative position to assets and stations and utilizes color-coded on-time performance markers.
Figure 31: Anti-Bunching tab.
ATTACHMENT 4
44 | Back office systems Master your transit operations Reports module
Stakeholders impacted: Administrators, Dispatchers, Planners, Supervisors, Executives Data collection is the beating heart of any intelligent transit system, and SPOT™ provides a robust set of reporting tools to help access this critical information. With over 100+ canned report queries, this module provides you the critical insights into the performance of your transit agency and dramatically simplifies your NTD reporting process.
Figure 32: Search for queries by name or scroll through a list of all available reports. Select an area for analysis, click ‘run,’ and your requested data arrives within seconds.
The Reports module features must-have analysis* of:
Passenger counts
Ridership by type, route
Unlinked passenger trips
Fare counts by station or vehicle
Hours/mileage by vehicle
Vehicle engine summary time
On-time performance
Speed infraction by ID
NTD reports
* - See a full list of available reports in Appendix A: Report listing Reports module
Over 100 queries to analyze operational performance
Available visualizations
Choose from 100+ canned
reports—we are always adding
new queries.
ATTACHMENT 4
[email protected] | 45
Essential features of the Reports module include:
Data export to CSV
Filtering
Printing of selected information
Lifetime access to all data from day one
Tabbed reporting
With SPOT’s tabbed reporting feature, viewing multiple reports in a single window streamlines your data review process. Easily switch between tabs to compare results, or re-run queries in the same space. The report module window makes it easy to output results to a printer or spreadsheet (via CSV format) for further analysis.
Figure 33: Sample graphical report.
ATTACHMENT 4
46 | Back office systems Master your transit operations Figure 34: Sample map-based breadcrumb (top) and graphical charts (bottom) reports.
ATTACHMENT 4
[email protected] | 47
Weekly Google Analytics reports
Each week, ETA sends GTA a Google® Analytics™ report that tracks the use of the public site to provide insights into how riders are utilizing your system. This report includes:
Total site visitors
Desktop/tablet/mobile utilization
Favorite stops
Favorite vehicles
Visitor location
and more…
Figure 35: The weekly analytic report delivers high-level insights into how riders use Manteca Transit's services.
ATTACHMENT 4
48 | Back office systems Master your transit operations Stakeholders impacted: Dispatchers, Planners
The Schedules module is primarily used for fixed-route operations to examine individual bus schedules (by route, weekday, etc.). The module provides a quick and easy reference to your timetable information.
Synchronized with your GTFS data, this module is always up to date and can be filtered for quick reference, printed, and exported.
The View Schedules module provides:
Drop-down schedule selection and one-click filtering
Easy printing of selected information
PDF download of schedule information
Figure 36: Use the View Schedule module to reference, print, and download route timings.
The information contained in this module can be used to serve multiple purposes, such as providing up-todate schedules on agency websites, connected passenger information systems, and onboard display signage.
Schedules module
Reference schedules quickly with the latest route information ATTACHMENT 4
[email protected] | 49
Figure 37: GTFS information is imported into the Route Manager for editing/management. This updated information is then passed to assets and the Schedules module for use in agency websites and connected display systems. ___________________________________________________________________________________________________ Click on any row and select ‘hide’ to remove the schedule number from view. ___________________________________________________________________________________________________ Helpful tip!
ATTACHMENT 4
50 | Back office systems Master your transit operations Driver Messaging module
Stakeholders impacted: Dispatchers, Operators
The SPOT™ Driver Messaging module establishes a safe, non-intrusive link between dispatch and operators via the vehicle’s mobile data terminal (MDT).
Key features found in the Driver Messaging module, include:
Confirmation and acknowledgment driver response options Canned driver messages to dispatch
Support for auditing and receipt of delivered messages Individual vehicle or group messaging capabilities
Define message priority
Message auditing, including times of receipt and response and vehicle location Figure 38: Dispatcher view of the message queue in the administration console (top), and the new message creation dialog (inset).
Driver Messaging module
Communicate safely with operators
ATTACHMENT 4
[email protected] | 51
Dispatch messaging to drivers
A dispatcher will communicate to driver through the Messaging module, a can craft specific messages relative to the need. These text-based communications have two types of reply: acknowledgement or YES/NO. A yellow envelope icon is displayed in the upper right corner of the MDT alerting the driver to view the message at the next available opportunity,
For safety purposes, a driver cannot respond to a question with text response nor while the vehicle is in motion. Incoming messages are color-coded based on priority (red=high, gold=medium, green=normal).
Once a message has been read and acknowledged, its color in the queue changes to gray.
Figure 39: The driver MDT view of the current message queue (left), with a YES/NO response (right).
Driver messaging to dispatch via MDT
The ability to communicate to dispatch is a crucial tool to allow rapid response to non-emergency situations, and the SPOT™ MDT Driver Messaging module provides a quick, efficient solution that keeps drivers focused and dispatchers aware of pending concerns.
The solution comes in the form of canned, agency-defined messages that can be queued up and transmitted with just a couple taps of the mobile data terminal. This list of ‘canned’ messages can be configured at any time to ensure that common situational responses are covered.
The result is an effective means of two-way communication that reduces background radio chatter and keeps driver eyes on the road.
ATTACHMENT 4
52 | Back office systems Master your transit operations
Figure 40: Transit agencies may choose from a list of canned messages for a driver to send to dispatch—or create a custom set to meet specific operational needs (left). All incoming and outgoing messages log in the MDT (right). Operators are notified of pending messages by a yellow envelope icon in the upper right corner of the display. ___________________________________________________________________________________________________ Quickly locate messages in the Driver Messaging console by sorting based on priority, date/time sent, type of response, sender, and more!
___________________________________________________________________________________________________ Helpful tip!
ATTACHMENT 4
[email protected] | 53
Instant Replay module
Stakeholders impacted: Administrators, Dispatchers, Operators The SPOT™ Instant Replay module provides a data-driven recreation of recorded vehicle information, allowing transit agencies to review the entirety of their operation for both performance and incident evaluation. With this module, agencies can:
Back up, speed up, slow down the replay speed
View history by route or vehicle
Identify instances of speeding, excessive idling, missed stops, passenger counts, and more Choose a specific date or time, or select multiple days and time ranges The module provides an easy-to-use timeline-based interface that should be readily familiar to anyone who has used an online streaming media or DVD player. Users specify the date and time range and then use the controls to play/pause and fast forward.
Figure 41: Use the timeline bar to navigate transportation data to identify potential system improvements, asset performance, investigate incidents, and more.
Instant Replay module
Rewind and visualize asset performance
ATTACHMENT 4
54 | Back office systems Master your transit operations Route Planner module
Stakeholders impacted: Dispatchers, Operators
The SPOT™ Route Planner module is a handy tool to perform vehicle assignments and create custom run cuts by adding additional trip legs. By using existing route data, the system automatically attaches a vehicle to the work assignment at the appropriate time and location.
Use the Route Planner to:
Import vehicle service assignments from existing third-party systems Assign vehicles to routes and drivers to vehicles
Save plans by day, or standardize long-term assignments Figure 42: Assign vehicles to drivers and routes with point-and-click simplicity. ___________________________________________________________________________________________________ Service assignments take effect when a vehicle makes a complete stop at a known stop on an assigned route.
___________________________________________________________________________________________________ Route Planner module
Assign drivers and vehicles to routes
Key concept!
ATTACHMENT 4
[email protected] | 55
Service Messages module
Stakeholders impacted: Dispatchers, Operators, Riders An informed ridership is a critical component in maintaining a passionate and dedicated customer base, and ETA’s Service Message module seamlessly communicates alerts and notifications to all connected websites, signs, stations, and mobile apps in real-time.
Featuring an intuitive interface, administrators and dispatchers will have no difficulty in scheduling system messages for future deployment or whipping out a spur-of-the-moment service alert. The module provides a simple means of managing existing messages, assigning priority, and defining a lifespan for your rider communications.
Figure 43: Quickly initiate new messages or manage existing notifications. Notifications deploy automatically to all connected systems such as public-facing websites, mobile apps, and station signage.
Service Messages module
Communicate with riders in real-time
All service is stopped due to an emergency …
ATTACHMENT 4
56 | Back office systems Master your transit operations Station Manager module
Stakeholders impacted: Dispatchers, Operators, Riders A feature unique to the SPOT™ intelligent transit system is the inclusion of a Station Manager module. This system provides valuable rider information feature to rider-facing tracking websites and mobile apps that extend beyond merely listing routes and upcoming arrivals.
The SPOT™ Station Manager module ups the ante by serving up additional information and features that your passengers can find useful, including:
Communicates station amenities such as lighting, shelter type, accessibility options, and more Includes photos of the station for visual reference/confirmation Provides directions to the station
Create stop-specific rider alerts
Display local attractions like banking, restaurants, shopping, entertainment, and more Providing station details improves rider confidence about their travel itinerary by including helpful information and descriptions about the stop, routes served, and photographic references.
Figure 44: Configure each station with specific details, directions, amenities, and photos.
The information shows up on tracking websites and mobile apps (left).
Station Manager module
Define stop amenities and information
ATTACHMENT 4
[email protected] | 57
System Configuration module
Stakeholders impacted: Administrators, Dispatchers, Operators The SPOT™ ITS provides Manteca Transitwith tools to fine-tune the appearance and behavior of both your back-office system and the public-facing bus tracking website. The System Configuration module consists of four separate tabs, each responsible for controlling its own specific set of features:
Public site
SPOT™ console
Asset config
Route group
Public Site tab:
This set of controls govern the appearance of the vehicle tracking website that riders see when they visit, your agency’s site or mobile app. Among the many settings available on this tab include:
Govern on-screen motion of vehicle assets
Specify terminology for routes and assets
Decide whether to include area points-of-interest (attractions) on map Choose which menu options appear in the navigation menu Opt to show optional features, such as trip planner, mobile app download, rider feedback, etc. Upload links to surveys, events, advertising, and more Brand the site to your agency’s corporate color scheme Craft message for vehicle and station LCDs
Customize scroll speed
Choose default routes to display
___________________________________________________________________________________________________ For many riders, the Public Site is the primary destination for their travel-related questions and information. Use the opportunity to brand the site with your logo and colors. Leverage optional features such as ‘Sponsored Links’ to provide additional resources or engaging content. ___________________________________________________________________________________________________ System Configuration module
Fine tune the functionality your SPOT™ system
Helpful hint!
ATTACHMENT 4
58 | Back office systems Master your transit operations Figure 45: The Public Site tab provides a tremendous amount of customization options to dial in the features and capabilities that best suit passenger engagement goals.
ATTACHMENT 4
[email protected] | 59
SPOT™ Console tab:
This tab provides the ability to fine-tune the behavior of SPOT™ to satisfy the operating preferences of Manteca Transit’s service. Among the settings that can be adjusted are:
Specify vehicle timing; define early, late, and very late classification in minutes Specify colors for vehicle schedule performance, including on-time, early, late, and very late Define schedule ranges, including early a.m., peak a.m., midday a.m., peak p.m., and late p.m.
Figure 46: Many settings in the SPOT™ console tab have an impact to both back-office and public-facing systems.
ATTACHMENT 4
60 | Back office systems Master your transit operations Asset Config tab:
Define the performance of your fleet by configuring the behaviors of onboard hardware and software. Define behaviors for a vehicle
Enable night mode for MDTs
Define fare categories displayed on the MDT
Define page duration of onboard Flight Information Display Systems (FIDS) if applicable Figure 47: Add, edit, and remove categories for the MDT Fare Collection module. Items added here automatically update on the mobile data terminal to significantly simplify collection of new fare types and special designations.
Route Group tab:
You can define route group by combining multiple routes into a group. This feature displays specific reports and features in a single view rather than per route. For example, should City of Manteca have a morning route and afternoon route and wishes to obtain the performance per stop, the solution would be to create a route group that contains both routes.
ATTACHMENT 4
[email protected] | 61
Figure 48: Combine multiple individual routes into new groups to create new views for reporting purposes.
ATTACHMENT 4
62 | Back office systems Master your transit operations User Manager module
Stakeholders impacted: Administrators, Dispatchers, Operators SPOT™ provides an unlimited number of user accounts and a straightforward means of managing the access granted to Manteca Transit employees. The User Manager module provides:
Simplified user management, including adding and disabling of accounts Import user from spreadsheet with provided downloadable template Assign of usernames
Determine if a user is active within the system
Define multiple user roles within the system at one time Update/change passwords
Grant access to the SPOT™ administration console
___________________________________________________________________________________________________ The User Manager supports the import of spreadsheet files in a CSV format. ___________________________________________________________________________________________________ User Manager module
Define who can access and control your SPOT™ system
Helpful hint!
ATTACHMENT 4
Required technology packages
[What you will discover]
In addition to the powerful SPOT™ platform we have added these extra technology components to deliver the full potential of your new transit solution.
[What you will love in this section]
Automatic voice announcements (AVA) package
Automatic passenger counting (APC) package
GTFS-RT package
Let’s see what you are getting!
Automatic vehicle announcements rank as the most desired upgrade to on-vehicle technology.
— 2018 ETA Transit Agency Survey
ATTACHMENT 4
64 | Required technology packages Master your transit operations Automatic Passenger Counting package (Hella®)
ETA’s Automatic Passenger Counting (APC) package delivers a future where reliable real-time data enhances route evaluations, communicates vehicle loads, simplifies operator responsibilities. It influences ridership forecasting, improves your on-time performance, and streamlines local, federal, and NTD reporting.
ETA recommends Hella® APCs
ETA Transit was the first U.S. firm to install Hella™ APC sensors in 2012 as part of a 40-bus deployment in Miami, FL. Hella® APCs are compatible with all leading CAD/AVL providers. The automatic passenger counter is a single enclosure, stereoscopic passenger counting device that provides real-time passenger counts tied to specific routes and stops. Our Hella® APC solution simplifies driver responsibilities allowing for a high degree of confidence in collecting rider boarding and alighting data.
The People Counter APC-ECO defines a new level of precision in electronic people sensing, with a counting accuracy of close to 100% – even under challenging conditions. The counter’s outstanding quality is anchored in Hella’s unique expertise in image processing and 3D-camera technology.
The People Counter APC-ECO detects without fail the number of passengers entering and exiting a public transit vehicle and the number of persons currently present within a defined area. The device is primarily designed for buses and trams but may be used in a wide range of applications.
Hella APCs:
Counts passengers without human intervention
Generates real-time and historical reports
Is capable of real-time video streaming
Contains integrated diagnostic reports
It is optimized for energy efficiency
Tracks boarding and alightings based on the direction Utilizes infrared to distinguish passengers from carry-on items such as strollers, umbrellas, etc.
Figure 49: The Hella™ APC-R-RS485
automatic passenger counter.
ATTACHMENT 4
[email protected] | 65
Figure 50: Hella™ APCs track rider motion to capture and record boardings and alightings by utilizing both videos (left) and infrared (right) technology to account for multi-rider identification.
Performance in the most demanding conditions
Boasting an accuracy up to 98-percent, ETA trusts the Hella® APCs above all others due to their sterling performance record in rugged transit environments. To date, an ETA-installed Hella® system has never experienced a hardware failure when utilized as intended—even in the most challenging of high-demand transit operations, including:
Boston Red and Orange Line, NJ; 2,000 counters
Santa Barbara, CA; 500 counters
Riverside, CA; 500 counters
APC functional requirements
The proposed APC uses the most current hardware and software to provide Manteca Transit with a turnkey APC system that meets the performance requirements as an integrated system. It includes all supporting documentation, training, and technical support.
Design requirements
The proposed system utilizes commercially available off-the-shelf (COTS) hardware. The system is architected to allow ease of upgrades, expandability, and maintainability. The APC sensors conform to those used by most of the leading CAD/AVL firms and, with support for Ethernet, J1708, and standardsbased interfaces, can be integrated with any CAD/AVL system. The APC system collects accurate boardings and alightings for both revenue and non-revenue trips that span 24-hour periods with ease. See full technical specifications on Error! Bookmark not defined..
ATTACHMENT 4
66 | Required technology packages Master your transit operations Integration with other APC manufacturers
The versatility of the SPOT™ platform opens the door to integration with Dilax®, Infodev®, Iris®, and other major APC manufacturers. A confirmation of existing hardware make/model capabilities and verification that things are in good working order should be the only things that could stand in the way of repurposing existing equipment.
APC functional requirements
The proposed APC uses the most current hardware and software to provide Manteca Transit with a turnkey APC System that meets the performance requirements as an integrated system. It includes all supporting documentation, training, and technical support.
Passenger count reporting
The SPOT™ ITS includes multiple pre-programmed reports queries to help Manteca Transit get the most out of its APC investment. The passenger count reports feature numerous tabular and graphical options to help reveal ridership patterns, including tallies by route, stop, vehicle, and more.
Figure 51: SPOT's reporting capabilities provide numerous ways to visualize your APC data in graphical and tabular formats.
NTD reporting and certification
One common misconception is that the Federal Transit Administration (FTA) is in the business of certifying automatic passenger counting hardware. It does not. No APC hardware system has an official seal of approval. Instead, there is a certification process required by the FTA to ensure that the installed systems meet accuracy standards for passenger count reporting for the National Transit Database (NTD).
ATTACHMENT 4
[email protected] | 67
The FTA process for NTD certification requires:
APC bookmarking plan for the first year
APC maintenance plan for every three years
What defines a benchmarking plan?
Benchmarking requires validation for unlinked passenger trips (UPT), and passenger miles traveled (PMT) data against a manual sample to prove the accuracy of the APC system. The process for reconciling this data includes:
For agencies with fewer than 30 vehicles, the sample size must include at least 15 trips on APCequipped vehicles. For agencies with 30 or more vehicles, the criteria change to the larger of 15 trips or half the number of APC-equipped vehicles (up to 50 trips).
In both instances, the trips do not need to be randomly selected and may spread over a year. We recommend that these samples include times of heavy ridership, and the inclusion of at least one trip per vehicle type and APC model.
A description of the agency’s APC systems and sampling procedures is also required. Should a trip be excluded or rejected from a provided sample, an explanation as the rejection must be included with the manual data.
Also, to be included is documentation that accounts for the percentage of trips made that do not have valid APC data due to equipment malfunction, data corruption, failed verification checks, or any other reason.
For manual counts that use data collection staff or onboard cameras, the FTA strongly recommends a data collector at each door during heavily loaded trips. It is appropriate to process APC data to correct for anomalies, just as it is appropriate to correct for reporter data during the collection process. The goal is to compare manual and automatic counts to demonstrate equivalency or that any differences are justifiable.
Use the electronic passenger counter on the MDT
To satisfy help benchmark your passenger counts, use our MDT-based electronic passenger counting module included with the SPOT™ platform. As passengers board and exit the vehicle, have the driver or observer log these events on the mobile data terminal. Compare the MDT and APC counts to verify accuracy and set benchmarks.
PMT calculations should utilize the same set of distances for all calculations. Should any differences exist (i.e., interstop), a description must be supplied with the data.
Acceptable deviations in data are less than five percent for:
ATTACHMENT 4
68 | Required technology packages Master your transit operations Difference between manual vs. APC UPT counts
Difference between manual vs. APC PMT counts
If a transit agency uses APCs for both directly operated and purchased transportation services, a requirement for separate samples of each type of service exists.
ETA will provide tools and resources to assist Manteca Transit for the calibration of equipment and counts for NTD reporting, with onsite assistance quoted as a separate option.
ATTACHMENT 4
[email protected] | 69
Automatic Voice Announcements (AVA) package
Onboard announcements made easy
Engage riders with SPOT’s powerful integrated onboard audio and optional video systems. Featuring an easy-to-use interface, transit dispatchers and managers can quickly generate custom and manage canned announcements that reliably communicate critical stop and service messages to riders. Ambient, noise-sensing speakers
Customized automatic triggers by GPS location or defined events, such as door opens and vehicle stops
Driver-initiated ad-hoc announcements through mobile data terminals Custom geographic dialects and multilingual audio recordings Option to integrate with full color, video-capable LCDs Announcement triggers
Onboard announcements can be configured to play on multiple triggers, including leg start, leg identify, and leg change.
Announcement concatenation
Figure 52: The automatic assembly of various audio files results in a complete announcement of "Welcome to Metro City Transit. You are on the gold route. You have arrived at 34th Street and Elm Avenue. Please don’t forget to take your belongings.”
ATTACHMENT 4
70 | Required technology packages Master your transit operations Text-to-speech
For customers who prefer to implement a text-to-speech or speech-to-text systems (or augment professional audio recordings), ETA can provide a solution to deliver quality synthesis of written or spoken messages to simulated audio messages.
Figure 53: Text-to-speech.
Professionally recorded audio
ETA recommends the use of recorded audio for onboard announcements. The authenticity found in professionally recorded audio provides an improved auditory experience with greater clarity than text-tospeech systems simply cannot match. Factor in multiple languages and dialect support and a national talent pool of voice artists, and recorded audio delivers audio that can capture the authenticity of life in your service area—a simple, and often overlooked way to enhance the value of your agency’s brand.
During our initial system setup, we will help City of Manteca define the needs for all system announcements and develop the various pre-announcement, preamble, station, and post-announcement recordings. Our process provides ample time to identify all the components to custom audio recording, including factors such as gender, dialect, language, and refine pronunciations of region-specific names and destinations. Manteca Transit will have enough time to review recordings, identify any potential enunciation issues, and refine the final product before deployment, resulting in a hyper-localized experience from day one.
Common objections to recorded audio:
1. We need to create and deploy audio announcements in real-time.
This is seldom a case in the day-to-day operations of a transit agency. The odds are that the need for new announcements is known days in advance, and interruptions to service requiring an ATTACHMENT 4
[email protected] | 71
announcement are often very temporary are better handled through traveler information websites and display systems. Onboard announcements are built and deployed for automated purposes, not a spur of the moment issue.
2. Recorded audio is more expensive to produce.
ETA provides recording services at no additional charge for the life of the contract.
3. Recording audio takes too long.
In most instances, ETA can turn a custom audio recording in one business day.
Learn more about the benefits of pre-recorded audio: etatransit.com/pre-recorded-audio.
Independent display support
Configure messages to automatically play the appropriate message (text, image, or rich media) based on the specific hardware installed at stations or on vehicles. This feature ensures an optimal presentation of information to riders without upgrading all systems to the same equipment.
Figure 54: SPOT's AVA system determines which media to deploy based on the type of announcement systems present at an individual station or vehicle.
ATTACHMENT 4
72 | Required technology packages Master your transit operations GTFS real-time (GTFS-RT) package
Clarify the passenger journey
You’ve made the investment in an intelligent transit system, now share your system data and arrival predictions with the world by converting your data into the GTFS-RT (real-time) format. A universal standard, the format allows you to share data with a wide range of providers, deliver more accurate arrival predictions, improve communications with riders, and easily integrate with numerous hardware and software platforms.
Why adopt the GTFS-RT standard?
Tips the balance of power to transit operators (more choices) Universal data format
Simplifies data sharing with connected systems like stop signage, onboard infotainment displays, apps, and more
Removes the need to write custom translators for proprietary APIs Provides up-to-date information with Google® trip planning and map services Streamlines integration with 3rd party systems
ATTACHMENT 4
Implementation strategy
[What you will discover]
ETA has a lengthy track record for delivering on-time and on-budget deployments of its SPOT™ solutions.
Our proven approach to deployment helps to significantly mitigate surprises for a smooth transition that accounts for pre-launch, system construction, and training. [What you will love in this section]
ETA’s incremental and iterative process approach deployments in a deliberate, proactive manner that identifies concerns before they happen
Built-in cost controls avoid unexpected charges and ‘nickel and diming’ for small changes and updates to the project plan
Role-based training and complete documentation simplify and enhance the transition process and new system adoption
Let’s look at the gameplan!
Improving the rider experience (46%) rates as the primary motivation for system upgrades and improvements.
— 2018 ETA Transit Agency Survey
ATTACHMENT 4
74 | Implementation strategy An iterative process
An iterative process
A rigorous methodology for consistent results
Since its founding in 2003, ETA has never failed to deliver on a deployment timeline. With over 100 implementations on our resume, that is an exemplary track record of performance. Besides having a group of dedicated employees, and strategic partnerships with installation vendors, the key to our success is our rigorous, seven-part approach to project management.
To ensure the timely completion of your SPOT™ ITS system, ETA will provide a detailed project management plan that will document the responsibilities and schedule for each stage of the project.
A seven-part project deployment strategy:
Figure 55: The benefit of our approach is twofold: Clearly defined steps to thoughtfully introduce the SPOT™ technology to your operations. The iterative process helps reveal more truths about your environment to make continuous improvements along the way.
Project role definitions
The key to any deployment's success is to understand the nature of the project and assign the appropriate staff members necessary to achieve a timely and successful launch. These individuals should possess the requisite understanding of key concepts and priorities and actively contribute time, insight, and wisdom to the specific operational goals. The definitions of the essential roles in this project are listed in the table below.
ATTACHMENT 4
[email protected] | 75
ETA Transit
Role Description
Administrator A C-level position capable of making contractual agreements for the company.
Customer experience advocate Works hand-in-hand with the client to enhance the ownership experience.
Customer service representative Makes the necessary connection between customer and support Design engineer Develops system design and related documentation Installation manager Supervises installation crews and coordinates resources with customer Installer Installs and configures vehicle and station hardware Marketing Assists in the promotion and communication effort for new system launches Project manager Guides the overall project, allocates resources, and coordinates with customer Sales representative Point of contact for sales, upgrades, and project-related concerns Technical support Works to address customer concerns and resolve performance issues City of Manteca
Role Description
Administrator Primary point of contact; power to make contractual and financial decisions Dispatcher Communicates with the driver; facilitates day-to-day operational tasks Maintenance Ensures that vehicles and connected systems are in proper working order Marketing Promotes transit agency to the service area
Operator Drives vehicles
Planner Creates and manages routes and service for the transit agency Project status meetings
ETA delivers written status reports upon the completion of key milestones or at agreed-upon intervals.
These communications are detailed explanations in a change of scope, challenges encountered in postimplementation, timeline updates, budgetary concerns, and related information, which may impact the delivery of the system.
Project timeline
Upon notice to proceed (NTP), ETA will generate a comprehensive Gantt chart that details each stage of the Manteca Transit project. This timeline will follow the framework of our six-step project management process.
ATTACHMENT 4
76 | Implementation strategy An iterative process
Phase #1: Initiation
Entrance criteria: Signed contract with notice to proceed ETA roles: Administrator, customer experience advocate, project manager, sales representative Client roles: Administrator, dispatcher, maintenance, marketing, operator, planner Among the important items to be completed before proceeding to the next phase include:
Welcome kit
Customer data register
Bill of materials (BOM)
Order parts
Schedule site visit
Wireless study (as needed)
Pre-installation vehicle survey
Operations analysis meeting
Milestone: Project kick-off meeting with the customer Phase #2: Planning & design
Entrance criteria: Project kick-off meeting
ETA roles: Project manager, Design engineer, sales representative Client roles: Administrator, Maintenance manager, Planner Among the important items to be completed before proceeding to the next phase include:
Create SPOT portals
Conduct initial SPOT console training
Verify route/GTFS data with customer (first pass)
Update BOM
Develop block diagram
Develop Installation guide (pre-installation section) Update BOM and purchase orders (as needed)
Update official project schedule
Milestone: Design review meeting with the customer
ATTACHMENT 4
[email protected] | 77
Phase #3: Configuration and construction
Entrance criteria: Design review meeting
ETA roles: Project manager, customer experience advocate Client roles: Administrator, planner
Among the important items to be completed before proceeding to the next phase include:
Configure SPOT™ console settings
Configure SPOT™ public tracking website app
Configure optional system components (e.g., APC, AVA, AVM, etc.) Milestone: Configured Spot System
Phase #4: Delivery & installation
Entrance criteria: Gap analysis and inspection test reports completed ETA roles: Project manager, customer experience advocate Client roles: Administrator, maintenance, dispatcher, operator, planner Among the important items to be completed before proceeding to the next phase include:
Customer witnessed static test
Customer witnessed dynamic test
Deliver maintenance manual
Deliver SPOT™ console user manual
Deliver operator (driver) user manual
Milestone: Customer review of documentation
SPOT™ console user training
SPOT™ operation (driver) training
SPOT™ maintenance training
Milestone: Testing and training complete
Phase #5: Verification and hand-off
Entrance criteria: Documentation, installation, testing, and training completed ETA roles: Project manager, customer experience advocate, sales representative Client roles: Administrator, operator, planner
Among the important items to be completed before proceeding to the next phase include:
Customer First Usage – Discover what you know
ATTACHMENT 4
78 | Implementation strategy An iterative process
Phase #6: Marketing and launch
Entrance criteria: Burn-in period complete and system hand-off to client ETA roles: Project manager, marketing
Client roles: Administrator, marketing
Among the important items to be completed before proceeding to the next phase include:
A teleconference between client and ETA marketing teams Develop a launch plan and schedule
Create and deliver marketing materials to client
Milestone: Launch to public
Milestone: Final hand-off to client
Phase #7: Observation and fine tuning
Entrance criteria: Review system performance from launch and provide necessary guidance and support to ensure proper use of systems, accuracy of data, training, and other performance concerns.
ETA roles: Project manager, support
Client roles: Administrator, dispatch, planner
ATTACHMENT 4
[email protected] | 79
Preliminary work plan and schedule
As a preliminary step in the deployment of the SPOTPro™ system, ETA has developed a high-level project plan based on an anticipated notice to proceed of November 7, 2022 and deliver a core system (excluding options) inside of 12 weeks. Within five days of NTP, ETA will spin up Manteca Transit’s administration portal. This early access to a critical SPOT™ system allows our team to work with your transit planners to dial in GTFS data and build familiarity with the system.
Weeks
Phase 1 2 3 4 5 6 7 8 9 10 11 12
Initiation
Planning
Construction
Delivery
Verification
Marketing
Observation
Table 2: In most cases, a complete SPOTPro™ system can be deployed in as little as 12 weeks.
Supply chain conditions
Any timelines and deployments schedules are to be considered conditional based on availability of hardware and selected components. There is currently a global supply shortage of CPUs which has the unfortunate effect of stretching deployment schedules for months—especially those projects that involve our vehicle logic unit (VLU). This shortage is affecting industries worldwide—not just ETA Transit and other transit technology vendors. ETA will make its best effort to secure necessary components to deliver ontime deployment, however the supply chain concerns are beyond our direct control and in the spirit of full disclosure Manteca Transit should remain flexible to changes in schedule as a result of the scarcity of these components.
Witness testing
Testing is the name of the game, at ETA with numerous testing and acceptance procedures baked-in to our project management plans. We perform exhaustive type testing on candidate components before they ever enter our materials list, and we systematically evaluate these systems into each specific hardware ATTACHMENT 4
80 | Implementation strategy An iterative process
configuration throughout the process. You can be assured that ETA will test the Manteca Transit’s solution multiple times before deployment.
We encourage Manteca Transit to witness our testing of its system components either on-site during deployment, or pre-deployment at our Boca Raton, FL factory. Transparency is critical, and you will have every opportunity to ensure that its new SPOT™ system performs to its stated specifications.
We will provide Manteca Transit with access to ETA’s customer support portal so that it may create and track issues every step of the way.
Documentation
All aspects related to your SPOT™ ITS will be thoroughly documented, including core components and system software, as well as additional features and components. The documentation will be developed for users of a wide range of technical competencies, and include considerations for vehicle operators, dispatchers, network support staff, area managers, administrators, and maintenance technicians. The information provided will range from technical schematics, and part lists to step-by-step instructions on the use and maintenance of systems and equipment.
Unless specifically requested, ETA will provide all system documentation in a digital PDF format via online download or USB flash drive.
___________________________________________________________________________________________________ Communication is an essential component of any successful project deployment, and ETA’s project management team has built-in the necessary checkpoints and feedback processes to ensure that Manteca Transit has every opportunity to voice concerns or provide input. ___________________________________________________________________________________________________ Key concept!
ATTACHMENT 4
[email protected] | 81
Project team
We have assembled our best and brightest personnel to shepherd Manteca Transit’s SPOT™ deployment.
Project management
Josh Adler
Studied Project Management at Florida Atlantic University Experienced business analyst
Prior work with Motorola®, The Answer Group®, and Duty-Free America Lead systems architect
Stephen Gunning
Over 15 years of experience providing transit technology Serves as the company’s vice president of systems and support; giving leadership to the QA and customer support groups
Has successfully deployed over 50 transit technology projects Expert in software development, automation, and quality assurance Ensures that the company meets the stated SLA for response times and system availability
Lead project engineer
James Warren
Over 20 years of experience delivering complex transit technology solutions
Provides project engineering leadership and technical support to the project
Analyzes system requirements and ensures that project design meets specifications
ATTACHMENT 4
82 | Implementation strategy Project team
Customer experience advocate
Taylor Tanksey
Serves as primary contact for technical issues
Proactively monitors system to identify potential problems Advocates for City of Manteca on support-related concerns Sales contact
Jose Mostajo
Business Development Representative
Phone: (561) 288-1930
Email: [email protected]
Your point of contact for sales-related matters
Works with City of Manteca to define a technical road map including future expansion technology
ATTACHMENT 4
[email protected] | 83
Training
Focused, role-based instruction
ETA Transit defines a successful training experience as one where the participants receive enough instruction to perform their duties within the SPOT™ ITS system effectively. It ought to be a polished, repeatable approach that provides a blueprint for any trainer—either those experienced with SPOT™ or those new to the role—to effectively conduct a session and achieve the intended result.
The timing and location of the training will be negotiated as part of the contracting phase and may involve either on-site or online instruction.
Role-based curriculum
ETA has modeled the education in the SPOT™ system like that of a school curriculum and segmented by job role or title. This targeted approach is designed to keep your staff attentive and focused on learning the skills and functions critical to the daily execution of their responsibilities. The training is broken out into the following sessions:
Planner
Operator (driver)
Dispatcher
Administrator
Maintenance
Reference Project role definitions for more information.
Administrator training overview
The administrator training session provides in-depth instruction on the use of the Reports module, so that leadership can accurately manage and obtain the information needed to make informed operational decisions.
On-time Performance module training
The daily schedule performance
Understanding How to Validate Data
Working equipment
Valid schedules
ATTACHMENT 4
84 | Implementation strategy Training
Proper sign-in (system activity)
Proper route execution
Breadcrumbs
Serviced stops and stop times
Post-processing requests
Schedule adherence reports
Headway reports
Driver performance
Automatic passenger counter reports
APC ridership
APC accuracy report
Fare count reports
Route data exports
Dispatcher training overview
The planner training session provides in-depth instruction on the use of the Map Manager, Driver Messaging, and View Schedules module, as well as supporting system features that directly support the day-to-day operations between dispatch and drivers.
What is an ITS system?
What are the basic components of an ITS system?
An introduction to the SPOT™ ITS
General navigation
Overview of system modules
System configuration
Map Module training
Asset view
Route view
Vehicle information
Stop information
Assigning vehicles/drivers
Alerts
Off route
No GPS
In service/not in service
ATTACHMENT 4
[email protected] | 85
Not tracking
Asset grid
View schedule module training
Instant Replay module training
Reports training
Vehicle history (Breadcrumb)
Vehicle set route/service
OTP
Arrival/departure
Passenger counting
Driver Messaging module training
Putting it all together: The daily schedule performance Understanding how to validate data
Working equipment
Valid schedules
Proper sign-in (system activity)
Proper route execution
Breadcrumbs
Serviced stops and stop times
Post-processing requests
A day in the life of a dispatcher
Driver training overview
The driver training session provides in-depth instruction on the use of the mobile data terminal and information essential to the effective operation of vehicle-based systems. What is an ITS system?
What are the basic components of an ITS system?
Mobile data terminal (MDT) overview
Power
Connections
Mounting
MDT utilization
Logging In
Set route/service module training
ATTACHMENT 4
86 | Implementation strategy Training
Fare Category module training (if equipped)
Driver Messaging module training
Driver Ops module training
Electronic passenger counting training
Announcements module training
Digital manifest training (if equipped with demand-response) Anti-Bunching lock screen training (if equipped)
On-time performance lock screen training (if equipped) System Status module training
Load reset training
Public website and app overview
Maintenance training overview
The maintenance training session provides in-depth instruction on the use of the various on-vehicle hardware components, including the MDT, vehicle logic unit, automatic passenger counters, audio systems, and other information essential to the effective troubleshooting and support of vehicle-based systems.
What is an ITS system?
What are the basic components of an ITS system?
Mobile data terminal (MDT) overview
Power
Connections
Mounting
Onboard announcements overview
Troubleshooting
Automatic passenger counter overview
Sensors and calibration
Troubleshooting
Interior signage overview
Troubleshooting
Head sign integration overview
Troubleshooting
ATTACHMENT 4
[email protected] | 87
Planner training overview
The planner training session provides in-depth instruction on the use of the Route Manager module, as well as supporting system features that directly support the creation of new services, detours, announcements, blocks, and GTFS management.
What is an ITS system?
What are the basic components of an ITS system?
An introduction to the SPOT™ ITS
General navigation
Overview of system modules
System configuration
Route Manager module training
Import/export GTFS
Creating and editing routes and patterns
Creating and editing stops
Creating and editing schedules
Adding announcements
Advanced announcements
Adding destination codes
Block builder
Driver Messaging module training
Instant Replay module training
Route Planner module training
Service Messages module training
Station Manager module training
User Manager module training
System Configuration module training
Map Module overview
Reports Module overview
Administrative tools
Public Site Settings
SPOT Console Settings
Asset Configuration
ATTACHMENT 4
88 | Implementation strategy Training
Duration of training
ETA will consult with City of Manteca on the scope and timing to develop a customized educational program designed around staff availability, roles, and specific areas of interest. In most cases, the SPOT™ training program takes around one week to adequately provide in-class and vehicle-based training.
Repetition is key
It is one thing to spend a day or two in a classroom learning about a system. It is another thing entirely to remember all the concepts and be able to immediately apply them one, two, or three days later in the performance of the job. It is not surprising then, to learn that the vast majority of ‘issues’ reported to technical support are not problems with the system itself, but rather a result of the performance of the people charged with using new equipment and software.
This is why ETA’s training breaks up the training into two components: classroom and real-world, and uses our customer experience advocates to work alongside staff to make sure the information translates from conceptual to practical.
Figure 56: A sample instructional schedule based on a five-day training plan ETA will work with your team to develop a right-sized curriculum for your situation.
The goal is to reinforce one day of classroom-based instruction that introduces concepts with real-world follow-up the very next day.
Day one: In two separate sessions, planners and operators are introduced to SPOT™ and key concepts. For planners, the goal is to create test routes within the SPOT™ Route Manager For operators, the goal is to understand their responsibilities within the system and become familiar with the mobile data terminal
ATTACHMENT 4
[email protected] | 89
Day two: In two separate sessions, dispatchers are introduced to SPOT and key concepts, while operators will put their day one lessons to good use by practicing on the test patterns created by the planners the day before.
For dispatchers, the goal is to become comfortable with the Map and Driver Messaging modules For operators, the goal is to successfully log in to the MDT, assign a route/service, and run the test pattern correctly.
During this real-world training, operators will be shadowed by a customer experience advocate (CEA) who serves as a mentor and instructs on best practices. The CEA will also identify potential issues with routes for follow-up training with planners and ETA deployment team.
Day three: Dispatchers and operators work together on test routes For dispatchers, the goal is to build on comfort with the Map and Driver Messaging modules, work with information docks, and communicate changes to a service with the operator. For operators, the goal is building on prior-day successes and implement any changes communicated by dispatch.
During this real-world training, operators and dispatchers will be shadowed by a customer experience advocate (CEA) who serves as a mentor and instructs on best practices. The CEA will continue identify potential issues with routes for follow-up training with planners and ETA deployment team.
Day four: In separate sessions, planners are introduced to feedback from the prior two day of operator and dispatch training while administrators are exposed to the Reports module. For planners, the goal is review data collected by the routes they collected on day one and revise their test routes based on that feedback, plus that of operators and dispatch. For administrators, the goal is to run a series of reports based on actual data collected from the test routes.
During this real-world training, planners will be shadowed by a customer experience advocate (CEA) who serves as a mentor and instructs on best practices.
Day five: In separate sessions, maintenance is introduced to the SPOT™ ITS and connected systems, while operators go back on the road for additional training on test routes.
ATTACHMENT 4
90 | Implementation strategy Training
For operators, the goal is continued proficiency and understanding of the MDT and to successfully implement changes made to routes by transit planners the day before. For maintenance teams, the goal is to achieve a high-level understanding of the SPOT™ ITS, its connected systems, and learn best practices for troubleshooting and servicing hardware.
During this real-world training, operators will be shadowed by a customer experience advocate (CEA) who serves as a mentor and instructs on best practices.
Supplemental training
Self-guided training and system instruction are available on ETA’s online support portal, located at etatransit.force.com.
___________________________________________________________________________________________________ The training process is presented in an easy-to-follow manner and designed for non-technical learners. Each lesson dovetails into subsequent topics to create a logical and predictable instructional pathway.
___________________________________________________________________________________________________ Key concept!
ATTACHMENT 4
[email protected] | 91
City of Manteca responsibilities
We have kept this as simple as possible
As a provider of “turnkey” systems, ETA asks very little of our customers to implement the system. ETA will fulfill the lion’s share of the implementation roles, including the scope of work found in the various sections defined elsewhere in the implementation strategy section.
To ensure a clean roll-out, we ask Manteca Transit to contribute to the following roles:
Answer questions regarding customization, such as route configuration, schedules, and standard operating procedures
Provide access to vehicles and maintenance staff at the time of installation Provide a meeting facility to train staff
Provide custom graphics for traveler information systems (i.e., corporate colors, logos, etc.) Review and accept agency-specific field acceptance test procedures Participate in scheduled customer satisfaction calls
Provide a clean file GTFS data for import and develop routes and geofencing in Route Manager ATTACHMENT 4
ATTACHMENT 4
Meet ETA Transit
[What you will discover]
ETA Transit finds itself squarely positioned as the ‘best of both worlds’ transit technology provider. Ours is a company whose origins date back to the mid-1990s as GeoFocus—a pioneer in the rail tracking and passenger information industry. From those beginnings, our evolution has seen us adapt our product offerings to meet the challenges of a modern transit industry by embracing the latest technology and development methodologies.
[What you will love in this section]
ETA Transit leverages its rich history in transit with the latest technology and best practices to provide an unmatched balance of industry-specific wisdom, proven performance, and innovation Ours is an experienced team boasting over 200 years of combined experience across multiple transportation, technology, and business disciplines
A legacy of success underscored by a track record of customer retention and service across various markets, operation sizes, and transportation segments across the United States Meet the team!
The difference maker in this decision has been the dedication of the ETA Transit team in all phases of this project.”
— Maureen Coughlin, Senior Facility Manager, SP+
ATTACHMENT 4
94 | Meet ETA Transit About
About
ETA Transit Systems, Inc. provides intelligent transit solutions (ITS) to public transportation, airport parking operations, university, corporate campus, medical facilities, car rental companies, and theme park companies across the United States. Its flagship ITS platform, SPOT™ provides real-time CAD/AVL tracking, data collection, reporting and analytic, and related traveler information systems to a variety of stakeholders, including transit agencies, departments of transportation, and passengers.
Corporate address: 7700 Congress Avenue, Suite 2201, Boca Raton, FL 33487 Phone: (800) 382-0917
Website: etatransit.com
Email: [email protected]
___________________________________________________________________________________________________ Providing the industry’s best intelligent transit systems is not a destination; it is a journey, a mission that requires an openness to new ideas, adoption to the latest practices and technology, and deliberate, focused attention to providing fanatical service.
This journey demands a relentless pursuit of innovation to ensure our customers have a partner; a critical, indispensable resource in their operations.
The long-term value we create defines our success; and the respect and trust we earn, and our dedication to extending our triumphs to every corner of our operations so that every contributor will benefit from our efforts.
___________________________________________________________________________________________________ DBE status
ETA has been a woman-owned business since 2013. Nicole Castonguay, ETA’s Chief Executive Officer (CEO), owns 65 percent of the firm’s common stock and is responsible for all day-to-day management decisions and for implementing the company's long- and short-term plans. Ms. Castonguay acts as a direct liaison between the board and management of the company. She communicates to the board on behalf of management.
WBENC national certification: 2005129289
Expiration date: 7/22/23
NAICS codes: 541512, 541511, 541519, 518210, 485111
UNSPSC codes: 25170000, 81112501
Our mission statement
ATTACHMENT 4
[email protected] | 95
History
As one of the pioneers of modern, cloud-hosted ITS systems, our origins in transit can be traced even further to the mid-1990s and the legacy rail tracking platform, TrainTrac™, by GeoFocus®. ETA Transit has been at the forefront of location-based intelligent transit technology since it purchased GeoFocus® and subsequent relaunch as ETA Transit Systems in 2003.
Unlike many recent upstarts in the transit technology space, our history delivers a track record of proven performance, adaptability, and multi-modal transit solutions that spans over a quarter of a century across hundreds of successful deployments across the United States.
Customers
ETA Transit has over 80 highly satisfied customers spanning the United States and multiple transit industries. This diversity in customers speaks to the flexibility of the SPOT™ ITS and its ability to deliver right-sized solutions, and long-term viability of ETA as a transit partner to City of Manteca.
ATTACHMENT 4
96 | Meet ETA Transit History
A legacy of partnership:
ATTACHMENT 4
[email protected] | 97
References
Highly satisfied ETA customers
We encourage our potential transit partners to contact current customers for real-world feedback about ETA, SPOT™, and our customer support. We have provided you with references of comparable size and situation to Manteca Transit, but please feel free to reach out to any of our other clients. We will be happy to provide you with their contact information upon request.
Clarksville Area Transit
Type of business: Public transit
Contact person/title: Paul Nelson, Transit Program Manager Telephone: (931) 553-2430
Email: [email protected]
Lassen Rural Bus
Type of business: Public transit
Contact person/title: Dave Knaut, Transportation Planner Telephone: (530) 251-8305
Email: [email protected]
City of Coral Gables
Type of business: Public transit
Contact person/title: John Kowalchik, Assistant Parking Director Telephone: (786) 251-0328
Email: [email protected]
ATTACHMENT 4
98 | Meet ETA Transit Partnerships
Partnerships
The key to meeting the current and future needs of the market Developing and maintaining strategic relationships is one of the cornerstones of ETA’s business development strategy. These partnerships help us stay abreast of changes in the market, stay at the forefront of emerging technologies, identify new customers, facilitate integration capabilities, and deliver competitive price options to our customers.
We have long understood the importance of these mutually-beneficial relationships and actively seek out opportunities to support our partner companies. We provide them with first-looks at new products, engage them in the product development and testing process, and provide special considerations for pricing, deployment, and support.
Shuttle bus operators
Many of ETA Transit’s customers utilize third-party shuttle operators to manage the day-to-day functions of their agency. Companies like Keolis®, SP+®, Transdev®, to name a few, are longstanding partners of ETA, and they trust our SPOT™ ITS to deliver consistent results across numerous properties.
Each customer presents a unique challenge, and the SPOT™ ITS delivers the flexibility and power to adapt to various operational or geographic requirements. The coordination between Manteca Transit, third-party operators, and ETA is a familiar situation and one that positions us with unique opportunities to deliver useful insights for deployment, training, and project scope improvements.
Technology partners
ATTACHMENT 4
[email protected] | 99
Executive leadership team
Guiding ETA Transit is a team of highly qualified professionals with a diverse range of multi-disciplinary education, experience. This collection of talent helps to shepherd new product development, nurture customer and vendor relationships, safeguard fiscal responsibilities, and mentor staff.
Nicole Castonguay, CEO
Education:
Bachelor of Science in Business Management; University of Central Florida Responsible for daily operations, sales, and accounting Experience in customer service, operations, and accounting Prior: Regional Director for the Hilton Hotels Corporation® John Maglio, President & CTO
Education:
Bachelor of Science in Finance; University of Central Florida Bachelor of Science in Management Information Systems; University of Central Florida Responsible for product strategy and business development Experience with establishing and managing strategic relationships, operations, and the development, and implementation of mass transit products
Prior: Director of Software Engineering for GeoFocus® Steven Friedman, CFO
Education:
MBA Finance/Marketing; Weatherhead School of Management at Case Western University Bachelor of Business Administration in Accounting; University of Texas at Austin Responsible for financial strategy and accounting
Experience with establishing financial strategies for multiple business segments
Prior: Senior Vice President Reichel Realty and Investment, Inc.
ATTACHMENT 4
100 | Meet ETA Transit Executive leadership team
Stephen Gunning, Vice President of Systems & Support
Education:
MBA Business Analytics; Florida Atlantic University
Bachelor of Science in Computer Science; Florida Atlantic University Responsible for architecting ETA’s technology systems Experience with extending purpose-built systems to more versatile platforms, software conversion, software engineering, operating systems, and algorithms
Matt Schroeder, Vice President of Communications
Education:
Master of Professional Studies in Marketing and Public Relations; University of Denver Graduate Certificate Digital Media Marketing; Northwestern University Bachelor of Science in Information Technology in Web Development; University of Phoenix Associate of Applied Science in Graphic Design; Colorado Mountain College Responsible for all brand and strategic marketing; public relations Over 25 years of experience in traditional and social marketing strategy development, implementation, design, content creation, and print and online production
Prior: Chief Creative Monkey for Big Opposable Thumb®, Creative Director for TouchMath®, Creative Director for Colorado Community Newspapers®, Creative Director for Allegory Marketing®
Jariel Adler, Director of operations
Education:
Bachelors in Management Information Systems; Florida Atlantic University Responsible for management of customer support team
Project Management Professional (PMP) — Nov 2012 # 1551776 Deployment Project Manager for 8 years with deployments at TBC—Tire Kingdom and Big O Tire & G4S Retail Division
ATTACHMENT 4
[email protected] | 101
Organization chart
CFO
Steven Friedman
President
John Maglio
Admin. Assistant
Bessy Prager
Sales
DJ Hammingh
East Region
Jose Mostago
West Region
Inside sales
Chris Morgia
Shantel Barrett
Operations
Jariel Adler
Director of Operations
Implementation
Josh Adler
James Bevel
Leon Liberty
Demia Bonner
Field support
Taylor Tanksley
Installation
Flavian Hunter
Ryan Moise
Technical support
Bharathi Gottapu
Graham Saunders
Tricia Martin
Quality assurance
James Warren
Santosh Kumar
Kiran Madathil
Vamsi Penugurthi
Anil Kumar Sadey
Siva Poojitha Yedurupaka
Engineering
Software engineering
Stephen Gunning
VP, Engineering
Ron Barbosa
Padmini Koppella
Khalil Milwood
Dennis Moore
Naresh Penugurthi
John Rodriguez
Sameena Shaik
Sukanya Vanapalli
Hardware engineering
Leon Liberty
Alshine Mondesir
Communications
Matt Schroeder
VP, Communications
Executive Management
CEO
Nicole Castonguay
Marketing
UI/UX/Design
Copywriting
ATTACHMENT 4
ATTACHMENT 4
Warranty & support
[What you will discover]
ETA has a focused strategy for delivering an exceptional ownership experience from day one defined by a comprehensive warranty, sound support policies, and go-to-market campaign materials. [What you will love in this section]
An included two-year warranty with the option for extended coverage through year five A defined support procedure that helps get resolutions to your concerns—quickly A ready-made ‘go-to-market’ marketing campaign strategy that helps build anticipation and encourage adoption among staff and passengers
Feel supported!
“Perhaps more impressive was our after-market care. We still chat monthly about our changing situation and they make sure our capabilities meet the changing demands of our riders.”
— Amy Seeboth, University of Wisconsin-Platteville
ATTACHMENT 4
104 | Warranty & support A 3-step approach
A 3-step approach
Our focus in providing you an incredible ownership experience A critical component of the operational success of the SPOT™ platform is the care you receive after the sale and once the initial deployment is complete. ETA has dedicated itself to providing an exceptional tech ownership experience. This ongoing support consists of three components: a straightforward warranty clearly defined support procedures and the availability of go-to-launch marketing support materials.
1. Warranty overview
When you choose ETA as your transit partner, we want your experience to be as painless and efficient as possible. We underscore our commitment to providing an unparalleled ownership experience with the following key warranty promises:
A 60-day guarantee on system installation
A two-year warranty on ETA-installed system hardware and software for equipment failure and software issues as outlined within ETA’s Service Level Agreement (SLA) Free software updates and patches for the life of the contract Additionally, ETA provides an optional annual extended warranty through year five (5).
Coverage details:
Hardware: Should ETA-installed equipment fail at any point during the warranty term of the agreement, we will replace it with a similar or equivalent product. Software: Any updates or upgrades to licensed ETA software will be immediately available for your application in your environment. This policy ensures you always have access to the latest technology releases and current software functionality. Installation: ETA guarantees the installation of its onboard system for sixty (60) days from vehicle acceptance. Should any defects in quality be discovered, we will assume the cost of remedy to the installation issue. This warranty does not cover the cost of any useralterations or modifications to the initial installation.
2. Support overview
Should something not function as expected, ETA has developed a comprehensive information technology policy to help protect your investment, provide answers to your questions, and get your operations back on the road as quickly as possible. For a complete accounting of ETA support responsibilities, please refer to the Service Level Agreement located in Appendix B.
ATTACHMENT 4
[email protected] | 105
Maintenance and repair: ETA will deliver peace-of-mind through the availability of an online reporting tool (etatransit.zendesk.com) to log any system issues you encounter.
You tell us what difficulties you have encountered, and we will respond within one business day with a progress report in identifying the cause and present viable solutions.
For urgent requests, please call us day or night at (561) 288-1932. Disaster recovery: Your configuration and route data are backed up off-site daily to nearby cloud-based servers. This feature ensures a continuation of care and safeguards to ensure that your critical data is protected and that recovery from a hardware error does not cost you precious time. Should something happen, we can restore data from other regional servers within moments.
Privacy policy: Security is of paramount concern to ETA Transit. The data of our clients (and their clients) remains protected by up-to-date security practices, secure from outside entry. We never divulge confidential information to third parties, so the names, contact information, and system data remain safe and private, accessible only by those to whom you grant access. Visit etatransit.com/privacy to view our complete privacy policy. Security: Firewall ACLs protect ETA systems. We limit open ports to only those required for essential system operation with a quarterly rotation of all system passwords to enhance overall security.
Technical support and field repairs: The ETA team understands that technical support, including a 24x7 toll-free technical support phone line, will be provided during the contract. The ETA team further understands that installation support, including licensing and software updates, will be provided during the contract. Issues that are not resolved by the level 1 prompt the technical support representative to escalate the problem to level 2 support. The ETA team is committed to assisting City of Manteca with fault diagnosis and repairs.
ATTACHMENT 4
106 | Warranty & support A 3-step approach
Figure 57: ETA's support process helps diagnose potential issues and defines achievable expectations for resolution.
Exclusions
ETA will always do everything possible to rectify every issue promptly. However, there are a few exclusions:
Guarantees do not apply to software, equipment, or services not purchased or managed by ETA
A problem is caused by using hardware, software, or service(s) in a manner outside of its intended function
The client has made unauthorized changes to the configuration or setup of affected equipment, software, or service(s).
The client has prevented ETA from performing required maintenance and update tasks An issue is related to unsupported equipment, software, or other services. The client is in breach of its contract with ETA for any reason (i.e., delinquent payment of fees)
3. Go-to-market support
Your new SPOT™ system is an investment in both infrastructure and rider satisfaction, and we have developed materials to reach out and build excitement among your staff and riders. We have designed a complete go-to-market campaign to help you expand your outreach efforts. Ever mindful of your brand, our materials are be customized to reflect your market presence for little to no extra cost to you.
Our available go-to-market support materials include:
Comprehensive, ready-made rollout marketing strategy
Flyers and posters branded with your agency’s logo and colors ATTACHMENT 4
[email protected] | 107
Tri-fold brochure
Web banners
Camera-ready print advertisements
Website integration
Social media campaigns with graphics and content
Coloring and essay contests
Links and QR codes to mobile apps (iOS and Android)
Figure 58: Sample materials include pre-launch web banners (top left), social media banners (top right), rider brochure (lower left), internal staff poster (center), and full-page newspaper print ad (lower right) ATTACHMENT 4
38 DEBARMENT AND SUSPENSION CERTIFICATION
This certification does not apply to contracts and subcontracts under $25,000. Offers that are not accompanied by a completed, applicable certification will be rejected as nonresponsive. □ The Proposer certifies, to the best of its knowledge and belief, that the Proposer and its principals:
1. Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily or involuntarily excluded from covered transactions by any federal department or agency;
2. Have not, within the preceding three years, been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public or private agreement or transaction; violation of federal or state antitrust statutes, including those proscribing price fixing between competitors, allocation of customers between competitors, and bid rigging; commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, tax evasion, receiving stolen property, making false claims, or obstruction of justice; or commission of any other offense indicating a lack of business integrity or business honesty;
3. Are not presently indicted for or otherwise criminally or civilly charged by a governmental entity (federal, state, or local) with commission of any offense described in Paragraph 2 of this certification;
4. Have not, within the preceding three years, had one or more public transactions (federal, state, or local) terminated for cause or default.
OR
□ The Proposer is unable to certify to all of the statements in this certification, and attaches its explanation to this certification. (In the explanation, the Proposer must certify to those statements that can be certified and explain why the other statements cannot be certified.) The Proposer certifies or affirms the truthfulness and accuracy of the contents of the statements submitted on or with this certification. In addition, the Proposer understands and agrees that the provisions of 31 USC §§ 3801 et al. are applicable to this certification.
Company:___________________________________________________________________ Name:______________________________________________________________________ Title:_______________________________________________________________________ Signature:__________________________________________________________________ Date:_______________________________________________________________________ ETA Transit Systems
Nicole Castonguay
CEO
9/14/2022
ATTACHMENT 4
39 BUY AMERICA CERTIFICATION
This certification applies to contracts over $150,000 if they involve the purchase of iron, steel, manufactured goods, or rolling stock.
If this Offer is valued in excess of $150,000 and involves the procurement of steel, iron, or manufactured products (as defined in 49 CFR §§ 661.3 and 661.5), the Proposer hereby certifies that it:
□ Will comply with the requirements of 49 USC § 5323(j)(1) and the applicable regulations in 49 CFR part 661;
OR
□ Cannot comply the requirements of 49 USC § 5323(j) (and 49 CFR part 661) but may qualify for an exception to the requirements pursuant to 49 USC § 5323(j)(2), as amended, and the applicable regulations in 49 CFR § 661.7.
If this Offer is valued in excess of $150,000 and involves the procurement of buses or other rolling stock (including associated equipment), the Proposer hereby certifies that it:
□ Will comply with the requirements of 49 USC § 5323(j) and the applicable regulations of 49 CFR § 661.11;
OR
□ Cannot comply with the requirements of 49 § USC 5323(j) (and 49 CFR § 661.11), but may qualify for an exception to the requirements consistent with 49 USC § 5323(j)(2)(C), as amended, and the applicable regulations in 49 CFR § 661.7.
The Proposer certifies or affirms the truthfulness and accuracy of the contents of the statements submitted on or with this certification. In addition, the Proposer understands and agrees that the provisions of 31 USC §§ 3801 et al. are applicable to this certification Company:___________________________________________________________________ Name:______________________________________________________________________ Title:_______________________________________________________________________ Signature:__________________________________________________________________ Date:______________________________________________________________________ ETA Transit Systems
Nicole Castonguay
CEO
9/14/2022
ATTACHMENT 4
40 LOBBYING CERTIFICATION
This certification does not apply to contracts and subcontracts under $100,000. Offers that are not accompanied by a completed, applicable certification will be rejected as nonresponsive.
The Proposer certifies, to the best its knowledge and belief, that:
1. No federal appropriated funds have been paid or will be paid, by or on behalf of the Proposer, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any federal contract, the making of any federal grant, the making of any federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any federal contract, grant, loan, or cooperative agreement.
2. If any funds other than federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this federal contract, grant, loan, or cooperative agreement, the Proposer shall complete and submit Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with its instructions.
3. The Proposer shall require that the language of this certification be included in the award documents for all subawards at all tiers (including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subcontractors shall certify and disclose accordingly.
This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure.
The Proposer certifies or affirms the truthfulness and accuracy of the contents of the statements submitted on or with this certification. In addition, the Proposer understands and agrees that the provisions of 31 USC §§ 3801 et al. are applicable to this certification.
Company:___________________________________________________________________ Name:______________________________________________________________________ Title:_______________________________________________________________________ Signature:___________________________________________________________________ Date:_______________________________________________________________________ Per paragraph 2 above, complete and submit Standard Form–LLL, “Disclosure Form to Report Lobbying,” if applicable.
ETA Transit Systems
Nicole Castonguay
CEO
9/14/2022
ATTACHMENT 4
41 CERTIFICATE OF COMPLIANCE WITH BUS TESTING REQUIREMENT This certification applies to contracts for the purchase or lease of any bus model that is new or has any major change in configuration or components to be acquired or leased. Offers that are not accompanied by a completed, applicable certification will be rejected as nonresponsive.
The Proposer certifies that the bus was tested at the Bus Testing Facility and that the bus received a passing test score as required by 49 CFR Part 665. The applicant has received or will receive the appropriate full Bus Testing Report and any applicable partial testing reports before final acceptance of the first vehicle.
The Proposer understands that misrepresenting the testing status of a vehicle acquired with federal financial assistance may subject the undersigned to civil penalties as outlined in the Department of Transportation’s regulation on Program Fraud Civil Remedies, 49 CFR Part 31.
In addition, the Proposer understands that FTA may suspend or debar a manufacturer under the procedures in 49 CFR Part 29.
The Proposer certifies or affirms the truthfulness and accuracy of the contents of the statements submitted on or with this certification. In addition, the Proposer understands and agrees that the provisions of 31 USC §§ 3801 et al. are applicable to this certification.
Company:___________________________________________________________________ Name:______________________________________________________________________ Title:_______________________________________________________________________ Signature:___________________________________________________________________ Date:_______________________________________________________________________ ETA Transit Systems
Nicole Castonguay
CEO
9/14/2022
ATTACHMENT 4
42 TRANSIT VEHICLE MANUFACTURER DISADVANTAGED BUSINESS ENTERPRISE
CERTIFICATION
This certificate applies to contracts for the purchase of rolling stock.
The Contractor, a Transit Vehicle Manufacturer, hereby certifies that it has complied with the requirements of 49 CFR § 26.49 by submitting an annual DBE goal to the Federal Transit Administration (FTA). The goal has either been approved or is pending approval by FTA.
The Proposer certifies or affirms the truthfulness and accuracy of the contents of the statements submitted on or with this certification. In addition, the Proposer understands and agrees that the provisions of 31 USC §§ 3801 et al. are applicable to this certification.
Company:__________________________________________________________________ Name:_____________________________________________________________________ Title:______________________________________________________________________ Signature:__________________________________________________________________ Date:______________________________________________________________________ ETA Transit Systems
Nicole Castonguay
CEO
9/14/2022
ATTACHMENT 4
43 FEDERAL MOTOR VEHICLE SAFETY STANDARDS CERTIFICATION This certificate applies to contracts for the purchase of rolling stock.
The Proposer, if awarded the Contract, shall submit: (1) the manufacturer’s FMVSS selfcertification sticker information that the vehicle complies with relevant FMVSS; or (2) the manufacturer’s certified statement that the contracted buses will not be subject to FMVSS regulations.
The Proposer certifies or affirms the truthfulness and accuracy of the contents of the statements submitted on or with this certification. In addition, the Proposer understands and agrees that the provisions of 31 USC §§ 3801 et al. are applicable to this certification.
Company:__________________________________________________________________ Name:_____________________________________________________________________ Title:______________________________________________________________________ Signature:__________________________________________________________________ Date:______________________________________________________________________ ETA Transit Systems
Nicole Castonguay
CEO
9/14/2022
ATTACHMENT 4
44 TAX LIABILITY CERTIFICATION
This certificate applies to all contracts.
The Proposer, certifies that:
(a) it has no unpaid federal tax liability that has been assessed, for which all judicial and administrative remedies have been exhausted or have lapsed, and that is not being paid in a timely manner pursuant to an agreement with the authority responsible for collecting the tax liability; and
(b) it has not been convicted of a felony criminal violation under any federal law within the preceding 24 months.
The Proposer certifies or affirms the truthfulness and accuracy of the contents of the statements submitted on or with this certification. In addition, the Proposer understands and agrees that the provisions of 31 USC §§ 3801 et al. are applicable to this certification.
Company:__________________________________________________________________ Name:_____________________________________________________________________ Title:______________________________________________________________________ Signature:__________________________________________________________________ Date:______________________________________________________________________ ETA Transit Systems
Nicole Castonguay
CEO
9/14/2022
ATTACHMENT 4
10 DISADVANTAGED BUSINESS ENTERPRISE (DBE) CERTIFICATION The Proposer certifies or affirms the truthfulness and accuracy of the contents of the statements submitted on or with this certification. In addition, the Proposer understands and agrees that the provisions of 31 USC §§ 3801 et al. are applicable to this certification.
Company:__________________________________________________________________ Name:_____________________________________________________________________ Title:______________________________________________________________________ Signature:__________________________________________________________________ Date:______________________________________________________________________ ETA Transit Systems
Nicole Castonguay
CEO
9/14/2022
ATTACHMENT 4
City of Manteca
Price proposal
Title: Intelligent Transportation System
Due: September 19, 2022 @ 4:00pm PST
Submitted by:
ETA Transit Systems, Inc.
7700 Congress Avenue, Suite 2201
Boca Raton, FL 33487
What drives you?
etatransit.com
ATTACHMENT 4
v FIXED-ROUTE BASE SYSTEM
ATTACHMENT 4
ATTACHMENT 4
ATTACHMENT 4
X AUTOMATIC VOICE ANNOUNCEMENTS (AVA)
ATTACHMENT 4
ATTACHMENT 4
AUTOMATIC PASSENGER COUNTING (APC)
ATTACHMENT 4
3 GTFS REAL-TIME (GTFS-RT)
PACKAGE OPTIONS
ANNUAL CHARGES
ATTACHMENT 4
` MILESTONE SCHEDULE
ATTACHMENT 4
ADDITIONAL OPTIONS
ATTACHMENT 4
Terms and conditions of sale
Signature:
Name and title:
Date:
September 14, 2022
ATTACHMENT 4