CITY WEBSITE UPGRADE
CITY OF MANTECA WEBSITE HISTORY
▪ Past websites created internally, on-premises
o Pros:
• Lower site cost
• More internal control over customizations
o Cons:
• Heavy reliance on IT staff for design, maintenance, customization and support
• Reliant on City infrastructure
• Staff turnover resulted in previous site not being maintained. • Content not as up-to-date
• Broken links, forms, etc.
• Aging site not supported on devices
CITY OF MANTECA WEBSITE PROGRESSION
1999 2000 2003
CITY OF MANTECA WEBSITE PROGRESSION
2008 2016 2019
NEW WEBSITE PROCESS
▪ Early 2021: City considered three vendors and decided on Granicus o Granicus’ option included:
• Community and internal stakeholder survey
• Site analytics report/site heat map analysis
• Site page migration – 400 pages/ form conversion – 10 forms • Site design and implementation/fully responsive design • On-line training
• 3-year hosting/support
▪ Mid 2021: Site survey and analysis
▪ Late 2021: Initial site design
▪ Early 2022: Site design revision/final site design
▪ Mid to Late 2022: Site page migration/content update
▪ Go-Live: November 29, 2022
NEW WEBSITE GRANICUS ASSESSMENT
▪ Granicus Team Assessment
o Web Analytics Study– Understanding and optimizing web usage • Tracks visits from search engines, direct links, social media, etc. and page views
o Discovery Survey
• Internal survey regarding website goals, vision, branding, etc. o Community Survey
• Public survey regarding website preferences, attitudes, opinions o Heatmapping
• Tracks the coordinates of mouse activity such as hovers, clicks, and scrolls
NEW GRANICUS WEBSITE FEATURES
▪ Responsive/Clean Design
▪ New features (service finder/geo finder)
▪ Hosted off-site
▪ User friendly content management system (CMS)
o Supports workflows
o Supports approval tracking
▪ Centralized Repository (Images/Documents)
▪ ADA Compliant
▪ Training Videos available for staff
NEW WEBSITE FUNCTIONALITY – RESPONSIVE DESIGN
The new site is responsive and works seamlessly on desktops, tablets, or mobile phones Desktop Tablet Phone
NEW WEBSITE FUNCTIONALITY – SERVICE FINDER
▪ Click on the Service Finder button on the home page
▪ Make the desired service selections and click on Learn More ▪ Site redirects to applicable service page
The Service Finder feature allows users to easily search for city services with a couple clicks NEW WEBSITE FUNCTIONALITY – GEO FINDER
The Geo Finder feature allows users to enter an address into the Resource Lookup section of home page to quickly retrieve parcel information
THANK YOU!