DISPATCH SERVICES AGREEMENT
THIS AGREEMENT is entered into this_pday o(J\.U�o21, between the CITY OF STOCKTON, a municipal corporation ("CITY"), artdihe City of Manteca, whose address is 1154 S. Union Road, Manteca, CA 95337 and telephone number is (209) 456-8345 ("AGENCY").
RECITALS
AGENCY desires to enter into an Agreement with CITY to provide fire and emergency medical call receipt and dispatching services to the entire AGENCY through CITY's Emergency Communications Division.
NOW, THEREFORE, in consideration of the mutual covenants and conditions In this Agreement, CITY and AGENCY agree as follows:
1. Dispatch Services. Subject to the terms and conditions set forth In this Agreement, CITY shall provide to AGENCY the services described in_ Exhibit A.
2. Term. This Agreement shall commence on tile date written above and shall expire on June 30, 2023; provided, however, the parties may agree to change either the commencement or expiration date. This agreement shall automatically renew for successive one (1) year periods for up to three (3} years, unless either party provides written notification to the other party of Its decision not to renew the agreement.
3. Compensation. AGENCY shall pay CITY for services rendered pursuant to this Agreement as described more particularly in Exhibit B.
4. 5.
6. Independent Contractor. In performing the obligations set forth in this Agreement, CITY shall have the status of an independent contractor, and CITY shall not be considered to be an employee of the AGENCY for any purpose. All persons working for or under the direction of CITY are its agents and employees and are not agents or employees of AGENCY.
Termination for Convenience. Either party may terminate this Agreement at any time by mailing a notice in writing to the other party expressing sixty (60) days notice. The Agreement shall then be deemed terminated after the sixty (60) day period. If the Agreement is so terminated, CITY shall be paid for that percentage of the work actually completed at the time this Agreement is terminated.
fl!gn-Assignability. Neither party shall assign, sublet, or transferthis Dispatch Services AgrL't:menl
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7. 8.
EXHIBIT 1
Agreement or any Interest or obligation In the Agreement without the prior written consent of the other party, and then only upon such terms and conditions as the parties may set forth in writing.
Indemnity and Hold Harmless. AGENCY agrees to Indemnify and hold harmless CITY for AGENCY's share of liability, for any damage, injury, or death of orto any person or the property of any person, Including attorney's fees, arising out of AGENCY's sole willful misconduct or the sole negligent acts, sole errors, or sole omissions of AG ENC Y's performance of this Agreement.
Notices. All notices herein required shall be Jn writing and shall be sent by certified or registered mall, postage prepaid, addressed as follows:
CITY: Stockton Fire Dept.
425 N. Eldorado Street
Stockton, CA 95202
AGENCY: City of Manteca Fire Department
1154 S. Union Road
Manteca, CA 95337
9. Waiyet. In the event either CITY or AGENCY at any time waive any breach of this Agreement by the other, such waiver shall not constitute a waiver of any other or succeeding breach of this Agreement, whether of the same or of any other covenant, condition orobUgation.
1 o. Goyernlnq Law. Callfomia law shall govern any legal action pursuant to this Agreement with a venue for all claims in the Superior Court of the County of San Joaquin, Stockton Branch, or where applicable, In the federal District Court of California, Eastern District, Sacramento Division.
11. No Personal Liability. No official or employee of CITY or AGENCY shall be personally liable to AGENCY o.r CITY in the event of any default or breach by the CITY or the AGENCY.
12. Exhibits. All exhibits referred to herein are attached hereto and are by this reference incorporated herein.
13. Scope of Agreement/Amendments. This writing constitutes the entire Agreement between the parties, Any amendment to the Agre.ement shall be in writing and signed by both parties.
14. Seyerabiljty. The Invalidity In whole or In part of any provision of this Dispatch Services Agreement 2
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EXHIBIT i
Agreement shall not void or affect the validity of any other provision of this Agreement.
15. Captions, The captions of the sections and subsections of this Agreement are for convenience only and shall not be deemed to be relevant in resolving any questions of interpretation or intent.
Dispatch Services Agreement
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EXHIBIT 1
THIS AGREEMENT executed the date and year first above written.
CITY OF S AGENCY
By: �e0(,6,l_
City of Manteca
l'.TIEST:
� CLERl<OFTHE_C
By.--'-...:;..j�l'-'+.&..1,o� ....
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EXHIBIT t
r 1: ILIfu7 3 77• T,-: iILaSq
Responsibilities
A. The City of Stockton shall be responsible to operate the Emergency Communications Division ( ECD) and provide the following:
Maintain employees, systems, and equipment necessary to fulfill the duties, responsibilities, and obligations as outlined in thisagreement. 2, Transfer 911 and wireless calls to other agencies as appropriate.
3. Receive 10- digit emergency, and ring -down line calls on number and circuits provided and funded by contracting agencies.
4. Utilize a nationally recognized Emergency Medical Dispatch ( EMD) call interrogation and prioritizing system and provide pre -arrival Instructions as approved by both the San Joaquin County EMS and Agency, per SB 438 provisions.
6. Enter incident information into the computer- alded dispatch system CAD) including verified incident address/ location, specific location information, reporting parties ( RP) location, RP' s telephone number, source of the call, basic EMD information, -appropriate text, and incident type codes.
6. Timestamp the receipt of 911 calls, entry into CAD, dispatch, and all status changes from mobile units either over the air or initiated through Mobile Data Terminals ( MDT).
7. Electronically document the incident and pertinent non -incident Information.
Review CAD recommended quantity and type of equipment, alert fire statlons by electronic transmission, data and hard copy printout over Internet Protocol ( IP) and MDT where appropriate, transmitting tones over voice system and broadcasting vocal dispatch on designated frequencies.
9. Respond to routine and emergency voice communications.
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EXHIBIT 1
10, Track and record equipment status, location, and availability,
11. Maintain CAD database.
12, Provide CAD and MIS records management, storage, and standard reports.
13, Provide access to CAD information.
14. Provide access to unit histories, unit status, and roster information, If available.
15, Provide staff notifications by alarm level and/ or incident type via wireless device protocols.
16. Notify and coordinate with other city departments and outside agencies as required.
16, Provide recordings and retention of radio and telephone transmissions for no less than 180 days,
17. Adopt standards for call processing times and quality improvement.
18. Provide management and supervision of the center to achieve desired results.
19. Establish a Dispatch Users Group to include Fire Chiefs or their designated representative from each subscriber agency. The Dispatch Users Group may provide policy recommendations for future consideration. 20, Call meetings of the User Group regularly,
21. Provide a method for reporting Contracting Agencies' concems/ Issues to the City.
22. Provide a line of demarcation that clearly delineates the City' s maintenance responsibility from the contracting agencies In the equipment room.
23. Investigate any technical problems affecting Center performance and either correct the Issue or notify the affected agency.
B. Agency shall:
1, Engage, facilitate, and cooperate in the Installation of any and all Dispatch Services Agreement 6
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EXHIBIT1
necessary equipment, hardware, and software that Interfaces with the ECD.
2. Provide equipment, hardware, and software which Interfaces with ECD (unless otherwise agreed by all Parties), which Include but not limited to:
a) Station alerting hardware in all stations which receive and transmit voice and data signals with features consistent with ECD.
b) Connectivity between ECD and contracting agency facilities to Include any setup and recurring charges.
c) Reliable voice mobile and portable radios and data radios and terminals for all personnel and fire apparatus with capabilities and features consistent With ECD.
d) Provide name and contact Information for contracting agency's radio, alerting, IT support, and maintenance
personnel.
e) Provide a detailed diagram of all lnfrastructL1re and systems pertinent to the operations of ECD.
f) Voice, alphanumeric, data, and MDT's systems capable of fllnctioning with the ECD systems to include Initial purchase, maintenance, connectivity, &nd repairs/updates.
g) Computers capable of communicating with ECD systems. h) Geographic field lnformatlon suitable for entry Into ECD CAD, Including street location data, city maps, and other landmarks/commonplace addresses, high value or brush
area, freeway information, and target haz&rds.
I) Maintenance and Integration of RMS/EPCR systems to
ECD ..
3. Provide a listing of all apparatus, Including radio designation, cross staffed units, and special response vehicles.
4. Provide when relevant but no less than annually a Fire Department personnel list including titles, radio call signs, office, and personnel phone numbers, pagers, and cellular telephone numbers.
5. Provide a liaison to notify essential agency personnel In case of an emergency; this should be one to two individuals responsible for making notifications for your agency.
6. Provide copies of au mutual aid, automatic aid, Initial action to other lnteragency agreements.
7. Provide initial and ongoing ECD training to all users on properoperatlons.
8. Provide copies of FCC licenses where applicable.
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9. Comply with ECO policies and procedures.
1 O. Use ECO Incident type codes, priorities, and categories.
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11. Review and understand the EMD program in use and the impact on the contracting agency,
12. Provide a chief officer or fire officer to participate In the Dispatch Users Group,
C. Equlpment
1. Purchase of Equipment. Agency shall purchase, Install, test, and maintain equipment and hardware as necessary to perform under its responsibilities under B.2 above. Unless otherwise provided herein, Agency shall be responsible for all costs relating to the purchase and Installation of all such equipment. In addition to the equipment, Agency shall be solely responsible for the cost of any addiUonal or related equipment or hardware, software, or labor needed to Implement its obligations under this agreement, whether listed or not, including but not limited to Installation, testing, light/audio relays, shipping, insurance, taxes, antennas and coax, public address system, speakers, and power supplies,
2. Purchase of Fire Station Alerting Equipment and related Infrastructure. The parties agree that ECD will provide a list of alerting systems that are currently supported by ECO. If one of these systems ls acceptable to Agency, then ECD wlll Work to integrate with Agency at their expense for the parts of the system downstream of the line of demarcation. This expense will include any maintenance agreements required to support the system on the agency side; however, as part of the contract cost, ECO will cover maintenance costs upstre.am of the 1.ine of demarcation. Should Agency opt for a system not supported by ECO, that agency will be responsible for all costs (ECO and Agency side) to procure, Implement and support both initially and any ongoing costs.
3. Purchase of future equipment. As new technology becomes available, the ECD may, from time to lime, purchase new products to enhance the current service levels. The ECD will provide a minimum 90 day written notice to contracting agency of any anticipated purchase, where the costs of the purchase and/or maintenance of the equipment is the responsibility of the contracting agency under section 8.2 above are to be borne by the Agency.
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Exhibit B - PAY SCHEDULE
PAYMENT FOR SERVICES
EXHIBIT 1
(a) AGENCY shall pay CITY for dispatch services at a rate of $55.00 per call for all billable emergency calls dispatched by the CITY's Emergency Communications Division Dispatch Center from July 1, 2021 thru June 30, 2023.
(b) Prior to completion of the original contract payment period ending June 30, 2023, a per call rate adjustment will be determined by the City and each subsequent fiscal year thereafter. An amendment to the existing dispatch services agreement will be executed by AGENCY and CITY to formalize the new terms of payment and shall be effective July 1, 2023.
(c) Payment of the per call fee shall be made quarterly by AGENCY to CITY. CITY will bill the AGENCY on a quarterly basis based on the number of emergency calls dispatched for the previous quarter or three-month period. Payment will be due upon receipt of CITY's billing Invoice. AGENCY will be considered deJinquent in its payment if payment has not been made within thirty (30) days after due date. (d) City shall charge a 5% late charge for payments not received within 30 calendar days after due date. Every 30 days payment Is late, an additional 5% late charge will be added to the Invoice.
(e) AGENCY will fully reimburse CITY for any set-up costs Including but not limited to hardware, software,. programming, and labor costs associated with the set-up and preparation of the current Emergency Communications Division di.spatch system to provide services to AGENCY. Payment of these costs shall be made and Will be due upon receipt of CITY's billing Invoice. Additional fees shall apply for late payment as set forth in Seciion (d) above.
The following methodology will be used to detem,ine blllable calls:
For Billing and Statistical purposes, the calls that are entered Into the Stockton Fire CAD are broken out by areas and call types.
The first process is to determine what agency is associated with each call that Is processed In the CAD system.
There are two methods that are used to determine the area. 1) (Manteca, Lathrop-Manteca, and Lodi Fire) the calls are separated by the response districts In which the call originated.
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2) (Stockton Fire and Stockton Public works) are first separated by the units attached to the calls. Then each call ls plotted on a map, then using the GIS coverage area the calls are separated Into the appropriate Contract Areas.
After the calls are broken down by Agency and Contract Areas the system then looks at the Call Type. For the Fire Agencies below Is a list of active CAD call types. incident Incident Title Incident Incident Title
Code Code
CH CHIMNEY FIRE FQ FILL QUARTERS
FA FIRE ALARM RT2 RESCI IF/MFDICAl
FAS FIRE ALARM STILL RMT4 RESCUE/MEDICAL_ 4
FV VEHICLE FIRE RMT6 RESCUE/MEDICAL_6
FV2 VEHICLE FIRE TRUCKS T2 TRANSPORT ONLY
FW FIRE WATCH HG HOSPITAL CLOSED
G GRASS FIRE HD HOSPITAL DELAYED
G2. GRASS FIRE Red Flag LA LOW AMBULANCE
G3 GRASS FIRE Red Flaa VA VEHICLE ACCIDENT
s STRUCTURE FIRE 1st ALARM VA2 VEHICLE ACCIDENT 2nd
S2 STRUCTURE FIRE 2nd ALARM VAM COLLISION/MUL TlVEHICLE S3 STRUCTURE FIRE 3rd ALARM VAF VEHICLE ACCIDENTFREEWAY S4 STRUCTURE FIRE 4th ALARM VAS HIGH SPEED COLLISION
S5 STRUCTURE FIRE 4th ALARM VAT COLLISION W/PERSON
. TRAPPED
SI SMOKE INVESTIGATION ALERT1 AIRCRAFT MINOR
DIFFICULTY
ST STILL ALARM ALERT1L LARGE AIRCRAFT MINOR
DIFFICULTY
ELEV STUCK IN ELEVATOR ALERT2 AIRCRAFT MAJOR
DIFFICULTY
HAZS HAZMAT INCIDENT STILL ALERT2L LARGE AIRCRAFT MAJOR
ALARM DIFFICULTY
HAZ HALMAT INCIDENT ALERTS AIRCRAFT ACCIDENT
USAR URBAN SEARCH AND RESCUE ALERTSL LARGE AIRCRAFT
ACCIDENT
USAR2 URBAN SEARCH AND RESCUE BC BATTALION CHIEF
2nd
USAR3 URBAN SEARCH AND RESCUE
3rd
DT Brush Rig
CCP CASUAL TY COLLECTION POINT BR Brush Rig
WR WATER RESCUE PLA PUBCIC LIFT ASS.ISTANCE
SWR SWIFT WATER RESCUE E E:NGINE
PA PUBLIC ASSISTANCE T TRUCK
!='�EV FIRE PREVENTION ACTIVITIES WT WATER TENDER
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SWAT SWAT INCIDENT A ADVISED OTHERS
AIR AIR AMBULANCE AB ADVISED BURNS
LZ LANDING ZONE AF ADVISED FUMIGATION
AMB AMBULANCE AH ADVISED HYDRANT
AMB2 TWO AMBULANCES_ AMR ADVISED AMR
AMB3 THREE AMBULANCES RC ROAD CLOSURE
M MEDICAL CALL LAW LAW ENFORCEMENT
MT2 MEDICrrRANSPORT MEMO MEMO
PS PERSON SHOT/STABBED PC POISION CONTROL
PVT PRIVATE TRANSPORT CB STRUCTURE FIRE 1 ST
CALLBACK
XFER PRIVATE SFD I KANSPORT
STBY STAND BY
From the list of the Active Call this list Is then filtered down to Emergency Calls that are billable, listed In the table below.
AMB Medical-Ambulance Called Erner Medical
AMB2 Medical-Ambulances (2) Called Erner Medical
AMB3 Medical•Am�ulances 13) Called Erner Medical
BC Other-Battalion Chief Erner Fire
CH Fire-Chimney Erner Fire
OT Other-Dispatch Vehicle Erner Fire
E Other-Engine Erner Fire
FA Fire Alarm Response Erner Fire
--
FAS Fire Alarm Still Response ( 1 engine) Erner Fire
FV Fire-Vehicle on Fire Erner Fire
FV2 Fire-Large Vehicle on Fire Erner Fire
G Fire-Grass • 1st Alarm Erner Fire
G2 Fire-Grass: 2nd Alarm Erner Fire
G3 Fire-Grass: 3rd Alarm Erner Fire
HAZ Hazmat-Hazardous Materials Incident Erner
-----·--· ··-
Fire
HAZS Hazmat-Hazardous Materials Incident Still Erner Fire Alarm
. .,�--.... , .. -�., ---
Medical-Medic Sent Erner Medical •- --··-
MT2 Medical-Medic Transport Erner Medical
N-Chg No entry keyed but unit was attached Erner Fire
Medical-Person Shot
---~--�
PS Erner Medical
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!
l?
cid�rii;,.Cbde > •,' ,.·<·· fr1¢!��t1tt�)t!f ..•.• , ;:. : •'.�ed��t� ..• J{s(!ite� PVT Mea1ca1-1::mergency vall from Ambul Company Erner Medical RMT4 Medical-Rescue: 4 people needed Erner Medical
RMT6 Medical-Rescue: 6 people needed Erner Medical
RT2 Medical-Rescue: 2 people needed-no medic Erner Medical S Fire-Structure: 1st Alarm Erner Fire
S2 Fire-Structure: 2nd Alarm Erner Fire
S3 Fire-Structure: 3rd Alarm Erner Fire
S4 Fire-Structure: 4th Alarm Erner Fire
SI Fire-Smoke Investigation Erner Fire
ST Fire-Still Alarm Erner Fire
SWR Rescue-Swift Water Erner Fire
T Other-Truck .Erner Fire
T2 Medical• Transport Only Erner Medical
VA Vehlcle.-SloW Speed Collision Erner Fire
VA2 Vehicle-Slow Speed Collision 2nd Alarm Erner Fire
VAF Vehicle-Accident on Freeway Erner Fire
VAM Vehlcle•Colllslon Multiple Vehicle Erner
VAS Vehicle-High Speed Collls[on Erner
\JP.T_ .
Vehlcle-Colllslon with Person Trapped
.......... §lllE!r
Fire
--Fire
Fire
After selecting all the billable calls., the 11st Is then filtered down to only Calls that had Fire Department Apparatus assigned to the calls. Agencies shall be billed quarterly for dispatch services.
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