ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
ATTACHMENT 3
City of Manteca
Trine Integrated Services Inc.
ATTACHMENT 3
Company Background
Founded in 2013, Trine Integrated Services has provided high quality security services to a variety of clients. Over the years, we have served a range of industries, including homeowners' associations, retail, industrial, entertainment event venues, and local city contracts. Our team of managers has over 50 years of experience in the security industry, and we pride ourselves on delivering exceptional service that meets the unique needs of each client.
From residential, commercial and government security to event and personal protection services, we offer a comprehensive range of solutions that are tailored to fit the specific requirements of our clients. Our commitment to using the latest technology and tools ensures that we stay ahead of emerging threats and can provide the most effective security services possible.
At Trine, we understand that trust is the cornerstone of any successful security operation.
That's why we place a premium on transparency, professionalism, and open communication with our clients. Whether we're securing our local governments, a residential community or managing crowd control at a public event, or providing personal protection services to high- profile clients, we take pride in ensuring that our clients feel safe, secure, and protected at all times.
With a proven track record of success and a commitment to excellence, Trine is the go-to choice for clients who demand the very best in security services.
ATTACHMENT 3
Related Experience
City of Manteca – Parks Patrol
• 1. Provide nightly patrol and facility lockup of the following City of Manteca parks and restrooms: Lincoln, Woodward, Library, Morenzone, Norhtgate, BMX and Union Road Tennis Courts parking lot Additional parks may be added as need arises. • 2. Provide nightly patrols to assorted City locations to be determined at time of agreement and subject to change as need arises. Sample locations can include various parking lots, golf club house, tennis center, bike paths, etc. • 3. Patrol during the hours of: 9:00 p.m. to 2:00 a.m. nightly, seven days a week. • 4. Complete the nightly patrol rounds within a time frame of five hours. • 5. Licensed Guard Card and Exposed Carry Card personnel are to perform the patrols. • 6. Uniformed Patrol Officers must have their Guard Card and Exposed Carry Card accreditation to be armed during patrols. Decision to be armed or unarmed will be flexible depending on the needs and request of the City and approved Contractor. • 7. Uniformed Patrol Officer will be authorized to enforce Chapter 12.12.100 of the Manteca Municipal Code as is referred to as General Use Regulations. • 8. Provide proof of necessary insurance requirements.
ATTACHMENT 3
Related Experience Cont.
City of Tracy – Parks Patrol
1. Routine security services by provision of security rounds by trained uniformed security officers on foot or by patrol vehicle. 2. Hour of services will be established with the successful proposer per the individual department needs for the current sites noted above.
3. Securing access to facilities.
4. Trained expert response (a professional response when dealing with a variety of people to include but not limited to unsheltered persons, individuals suffering from mental health and/or substance abuse).
5. Responding to staff requests for assistance in dealing with a variety of people to include but not limited to unsheltered persons, irate individuals, individuals suffering from mental health and/or substance abuse.
6. Other security related services.
7. Patrolling City facilities to include park areas, parking lots, public infrastructure, City events and interior public spaces of the facilities/locations.
8. Educate unsheltered individuals regarding available resources and location of the City of Tracy’s Temporary Housing Shelter.
9. Assisting visitors and serve as concerned public relations representatives.
10. Visually monitor and report all personnel, contractors, vendors and citizens for unusual behavior. Observe, report and detail all possible suspects committing crimes, vandalism or disturbing the peace within the immediate area of assignment until arrival of sworn peace officers.
11. Report any violations of the Tracy Municipal Code, State of California codes to include vehicle, penal, health and safety and welfare and institutions codes.
12. Work alongside City of Tracy departments to include but not limited to Police, Code Enforcement, Homeless Services, Public Works and non-profit partners.
13. Maintain visibility to general public.
14. Report unmarked or unattended containers.
15. Ensure that only authorized personnel are permitted access to restricted areas.
16. Monitoring a bank of security cameras, where required.
17. Locking/unlocking doors and gates at designated times.
18. Guards shall be familiar with the building electronic door locking systems and alarms. Please provide what your protocol would be in training new guards.
19. Checking other safety equipment and report safety hazards found on rounds.
20. Provide legibly written daily reports on activities, as well as specific written reports on incidents.
ATTACHMENT 3
Related Experience Cont.
City of Tracy – Parks Patrol Cont.
1. Always be professional, but courteous, polite, helpful and shall refrain from any inappropriate language or actions. Substance abuse or illegal activity will not be tolerated under any circumstances. The security guard services shall be provided to the complete satisfaction of the CITY, in its sole discretion.
2. Guards should have good communication and conflict resolution skills.
3. Communicate effectively in English, both verbally and in writing.
4. Cooperate with law enforcement when circumstances require. Guards must understand that this is an “observe and report” position. 5. Act reasonably and expeditiously in determining what constitutes an emergency situation.
6. Be diligent and dependable.
7. Prior to extending an offer of employment, Consultant shall perform successful pre-employment criminal background check and drug screening before applicants are assigned to the City.
8. Shifts to be staggered among security staff to prevent, if at all possible, incurring overtime charges.
9. When two (2) security guards are required on duty, one (1) security guard must remain inside the building while the other patrols the exterior perimeter. If both security guards are in the building temporarily, they shall patrol different parts of the building. During times of breaks or mealtimes, the guard left on duty shall be posted within the facility. Breaks shall be staggered so that at least one guard remains on duty at all times.
10. Confirm daily that security radios are functioning properly and sufficiently.
11. Maintain a full understanding of the radio call signs and codes, where required Shall wear a pressed and professional company security standard class “A” uniform with badge and name plate (no tie required). No security guard shall carry firearms, batons, tear gas, non-lethal chemical agents, or any weapons without prior written consent of the City. City approval would require proof of proper training/requirements to carry firearms and such weapons.
12. Comply with all applicable laws, ordinances, rules and regulations relating to security and health, and obtain all required licenses and permits necessary for services performed.
13. Serve as a deterrent to people intent on committing criminal acts.
14. As required at specific locations, provide after-hours escorting services to employees and/or clients.
15. As required at specific locations, comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule and Security Standards.
16. As required at specific locations, attend internal Meetings/Security Task Force Meetings during regularly scheduled shifts.
17. Testify in court as necessary.
18. Assisting with evacuating of City facilities, parks or during evacuation alarms.
19. Assist with Traffic Control functions as needed.
20. Provide security company’s policy, training manual and sample of daily activity report.
ATTACHMENT 3
Key Personnel
• Susan Adami – Operations Manager
As an operations manager with 9 years of experience in the security industry, Susan has demonstrated a proven track record of excellence in managing security operations. Throughout her career, Susan has been responsible for scheduling guards, hiring and training new security personnel, and managing client relations.
With a keen eye for detail and a deep understanding of the security industry, Susan is adept at developing and implementing security protocols that are tailored to the unique needs of each client. From managing guard schedules to overseeing on-site operations, she is committed to ensuring that all security operations run smoothly and effectively.
In addition to her operational expertise, Susan is known for her exceptional communication skills and ability to build strong client relationships. Whether she is conducting site visits, providing regular reports to clients, or responding to emergency situations, Susan is dedicated to providing the highest level of service and support to clients.
Overall, Susan is a seasoned operations manager with a passion for security and a proven ability to deliver results. With a focus on safety, security, and client satisfaction, she is a valuable asset to any security operation.
ATTACHMENT 3
Key Personnel
• Operations Manager Job Description
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct and coordinate activities of conducting businesses with the City of Manteca. • Direct administrative activities directly related to providing security services. • Prepare staff work schedules and assign specific duties. • Coordinate hiring and training with Human Resources Department • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
ATTACHMENT 3
Manteca Transit Center SOW
• 1. Provide nightly patrol (9) nine hours a day from 8:00 p.m. to 5:00 a.m., seven days a week at the Manteca Transit Center. • 2. Patrol assigned areas as required. The assigned areas include bus platforms, public areas outside the building, parking lot and future expansion of the current parking lot including the platform access area (to be constructed in the near future for the ACE train platform project) • 3. Observe and report any illegal or hazardous activities and/or items to law enforcement immediately. • 4. Establish an overall security presence, serving to discourage vandalism, theft, activities prohibited by City Code and State Law as well as other activities prohibited by the City
• 5. Conduct frequent inspections of the entire facility and outlying parking areas during all shifts. • 6. Complete a walk round of the facility to ensure all access doors are secured at the beginning of the shift. • 7. Investigate and document any suspicious activities and enlist the assistance of the Manteca Transit Dispatcher, Supervisor(s), police, or sheriff's department, if necessary.
• 8. Assist as needed, during adverse weather, to ensure customer and employee safety • 9. Escort employees, as necessary, from the Transit Center building to parking areas. • 10. Advise, educate and, if necessary, issue appropriate Field Contact Warning or Exclusion Notice to persons violating Local and State laws and codes. • 11. Immediately report all significant incidents/accidents to the City • 12. Assist with parking, traffic, and pedestrian control as needed. • 13. Other duties as deemed appropriate by the City
ATTACHMENT 3
Manteca Parks SOW • 1. Provide nightly patrol and facility lockup of the following City of Manteca parks and restrooms: Lincoln, Woodward, Library, Morenzone, Norhtgate, BMX and Union Road Tennis Courts parking lot Additional parks may be added as need arises. • 2. Provide nightly patrols to assorted City locations to be determined at time of agreement and subject to change as need arises. Sample locations can include various parking lots, golf club house, tennis center, bike paths, etc.
• 3. Patrol during the hours of: 9:00 p.m. to 2:00 a.m. nightly, seven days a week. • 4. Complete the nightly patrol rounds within a time frame of five hours. • 5. Licensed Guard Card and Exposed Carry Card personnel are to perform the patrols. • 6. Uniformed Patrol Officers must have their Guard Card and Exposed Carry Card accreditation to be armed during patrols. Decision to be armed or unarmed will be flexible depending on the needs and request of the City and approved Contractor. • 7. Uniformed Patrol Officer will be authorized to enforce Chapter 12.12.100 of the Manteca Municipal Code as is referred to as General Use Regulations. • 8. Provide proof of necessary insurance requirements.
ATTACHMENT 3
Training Required • 5 years experience in the security industry • Powers of Arrest (8 Hours)
• Weapons of Mass Destruction (8 Hours)
• Dealing with Difficult People (4 Hours)
• Public Relations (4 Hours)
• Officer Safety (4 Hours)
• Trespass (4 Hours)
• Radio Procedures (2 Hours)
• Fire Safety Course (4 Hours)
• Workplace Violence (4 Hours)
• Site Specific Training (4 Hours)
• Report writing w/ Device Magic App (2 Hours)
• Maintenance/Operation of onsite Patrol Vehicle (2 Hours) ATTACHMENT 3
Questions?
ATTACHMENT 3