INCLUDEPICTURE "https://www.civicbusinessjournal.com/wp-content/uploads/2022/08/Manteca_city-seal_color_1600pxW.jpg" \* MERGEFORMATINET City of Manteca, CA
As Needed Support Services
10/26/2022
Table of Contents
TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc505416868" I. Vendor Background & Qualifications PAGEREF _Toc505416868 \h 3 HYPERLINK \l "_Toc505416869" TruePoint Company History PAGEREF _Toc505416869 \h 3 HYPERLINK \l "_Toc505416870" II. TruePoint Staff PAGEREF _Toc505416870 \h 4 HYPERLINK \l "_Toc505416871" III. Project Scope PAGEREF _Toc505416871 \h 5 HYPERLINK \l "_Toc505416872" Project Understanding PAGEREF _Toc505416872 \h 5 HYPERLINK \l "_Toc505416873" Proposed Services PAGEREF _Toc505416873 \h 5 HYPERLINK \l "_Toc505416874" Services Costs PAGEREF _Toc505416874 \h 6 I. Vendor Background & Qualifications
TruePoint Company History
TruePoint Solutions, LLC is a privately held software and solutions company based in the Sacramento region. We bring an unparalleled level of experience designing, developing, implementing, and supporting complex government IT solutions. Our team has an average of 16+ years of public sector IT experience.
TruePoint Solutions was established in 2004 and became an Accela certified implementation partner in early 2005. TruePoint’s Accela team has worked with the following Agencies:
II. TruePoint Staff
This Project represents an important technology undertaking for the City. TruePoint will assign talented staff that have in-depth knowledge of your current implementation. Below is a summary of team members and Accela experience.
Keith Hobday will be the main point of contact for this engagement and ultimately responsible for all members of the TruePoint team.
III. Project Scope
Project Understanding
TruePoint Solutions appreciates the opportunity to work with the City to enhance the utilization of your Accela Civic Platform products and support the day to day needs of your end users. The Accela Civic Platform is very feature rich and can be continually enhanced to better support your business needs. As we support your needs, we will also focus on knowledge transfer of the Accela Civic Platform features.
TruePoint Solutions proposes a blanket as needed support agreement to work with City staff to support and enhance your current Accela Automation functionality. TruePoint can advise, configure, support, and train all aspects of the Accela Civic platform and currently works with over 60 hosted Accela customers on the Accela East, West and Canadian hosted sites.
Proposed Services
As Needed Expert Support and General Maintenance
This service will provide day-to-day as needed or on call support above and beyond what is provided by Accela Customer Resource Center. It will also provide a budget to continually enhance and expand the Cities Accela configuration.
Training as need on any aspect of Accela. Training can be done on-site or remotely.
Advise on how to most efficiently configure the Accela Civic Platform based on experience we have gained from over 100 customers Misc. Configuration changes as requested
Annual or as needed fee updates
Scripting for business process automation
Report Development and Support using Ad-Hoc, Crystal, SSRS or Power BI ACA support and enhancements
Accela Mobile support
Accela GIS support
Day-to-day phone support and issue resolution
Electronic Plan Review Support
Services Costs
Tasks
Hours
Rate
Total
Comment
Paymentus – Adaptor for Accela subscription – Year 1
$7,700
Subscription
Yearly post go-live as needed support - Year 2
120
$165
$19,800
Paymentus – Adaptor for Accela subscription – Year 2
$7,700
Subscription
Yearly post go-live as needed support - Year 3
120
$165
$19,800
Paymentus – Adaptor for Accela subscription – Year 3
$7,700
Subscription
Yearly post go-live as needed support - Year 4
120
$165
$19,800
Paymentus – Adaptor for Accela subscription – Year 4
$7,700
Subscription
Yearly post go-live as needed support - Year 5
120
$165
$19,800
Paymentus – Adaptor for Accela subscription – Year 5
$7,700
Subscription
Total
$117,700
Services will be billed monthly on a T@M hourly basis as work is requested by the City.
Accela Asset Management System
PAGE 6
PAGE 1
TruePoint Solutions
WWW.TruePointSolutions.Com
ATTACHMENT 4