EXHIBIT 1
DISPATCH SERVICES AGREEMENT
THIS AGREEMENT is entered Into this,- 2day o1021, between the CITY OF STOCKTON, a municipal corporation ("CITY1, a he City of Manteca, whose address is 1154 S. Union Road, Manteca, CA 95337and telephone number is ( 209) 456- 8345 ("AGENCY").
RECITALS
AGENCY desires to enter Into an Agreement with CITY to provide fire and emergency medical call receipt and dispatching services to the. entire AGENCY through CITY' s Emergency Communications Division,
NOW, THEREFORE, in consideration of the mutual covenants and conditions in this Agreement, CITY and AGENCY agree as follows:
Disnatch' Seryices, Subject to the terms and conditions set forth In this Agreement, CITY shall provide to AGENCY the services described in Exhibit A
2. Term, This Agreement shall commence on the date written above and shall expire on Ju e
30, 2023; provided, however, the parties may agree to
change either the commencement or expiration date. This agreement shall automatically renew for successive one ( 1) year periods for up to three ( 3) years, unless either party provides written notification to the other party of Its decision not to renew the agreement.
3. Compensation. AGENCY shall pay CITY for services rendered pursuant to this Agreement as described more particularly In xhibit R
4.. independent Contractor. In performing the obligations set forth in this Agreement, CITY shall have the status of an Independent contractor, and CITY shall not be considered to be an employee of the AGENCY for any purpose. All persons working for or under the direction of CITY are its agents and employees and are not agents or employees of AGENCY. Gl 5, Terminationforor Convenience, Either party may terminate this Agreement at any time by mailing a notice in writing to the other party expressing sixty 60) days notice. The Agreement shall then be deemed terminated after the sixty (60) day period, if the Agreement Is so terminated, CITY shall be paid for that percentage of the work actually completed at the tlmeftAgreenisrt, i terminated.
6, Non. Assionabitifv. Neither party shall assign, sublet, ortransferthis Dispatch Services Agreement
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Agreement or any Interest or obligation in the Agreement without the prior written consent of the other party, and then only upon such terms and conditions as the parties may set forth in writing,
7, Indemnity and Hold Harmless. AGENCY agrees to indemnify and hold harmless CITY for AGENCY's share of liability, for any damage, injury, or death of or to any person or the property of any person, including attorney' s fees, arising out of AGENCY' s sole willful misconduct or the sole negligent acts, sole errors, or sole omissions of AGENCY' s performance of this Agreement,
8, Notices, All notices herein required shall be In writing and shall be sent by certified or registered mail, postage prepaid, addressed as follows; CITY; Stockton Fire Dept.
425 N, Eldorado Street
Stockton, CA 96202
AGENCYi City of Manteca Fire Department
1154 S, Union Road
Manteca, CA 96337
9, Waiver, In the event either CITY or AGENCY at any time waive any breach of this Agreement by the other, such waiver shall not constitute a waiver of any other or suoceeding breach of this Agreement, whether of the same or of any other covenant, condition orobligation.
10, Ggivernling Law, California law shall govem any legal action pursuant to this Agreementwith a venue for all claims In the Superior Court of the County of San Joaquin, Stockton Branch, or where applicable, In the federal District Court of California, Eastern District, Sacramento Division. 11, No PeM20al Liability, No official or employee of CITY or AGENCY shall be personally liable to AGENCY or CITY in the event of any default or breach by the CITY or the AGENCY.
12, Exhibits. All exhibits referred to herein are attached hereto and are by this reference Incorporated herein,
13, ficope of AgreementfAmandments. This writing constitutes the entire Agreement between the parties. Any amendment to the Agreement shall be in writing and signed by both parties,
14. Severabilifv, The invalidity In whole or in part of any provision of this Dispatch Services Agremneot
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Agreement shall not void or affect the validity of any other provision of this Agreement.
15, Captions, The captions of the sections and subsections of this Agreement are for convenience only and shall not be deemed to be relevant in resolving any questions of interpretation or Intent,
Dispatch Services Agreement
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THIS AGREEMENT executed the date and year first above written.
CITY OF S CKTON
Harry Blac - anager
APPROV A5 TO FORM:
Marc! A fedundo Cieputy City Attorney
P:,7ES-P
CLERK OE THE gRY OF
aJlA tenA A
Z
Dispilch Services Agr4emcnf
AGENCY
By:
City of Manteca
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Responsibilities
A. The City of Stockton shall be responsible to operate the Emergency Communications Division (ECD) and provide the following:
1. Maintain employees, systems, and equipment necessary to fulfill the duties, responsibilities, and obligations as outlined In this agreement.
2. Transfer 911 and wireless calls to other agencies as appropriate.
3. Receive 1 adigit emergency, and ring -down line calls on number and circuits provided and funded by contracting agencies.
4, Utilize a nationally recognized Emergency Medical Dispatch ( EMD) call Interrogation and prioritizing system and provide pre -arrival Instructions as approved by both the San Joaquin County EMS and Agency, per SR 438 provisions.
5. Enter incident information into the computer aided dispatch system CAD) Including verified Incident address/ location, specific location information, reporting parties ( Ftp) location, RP' s telephone number, source of the call, basic EMD information, appropriate text, and Incident type codes.
Timestamp the receipt of 911 calls, entry into CAD, dispatch, and all Status changes from moble units either over the air or initiated through Mobile Data Terminals ( MDT).
7, Electronically document the incident and pertinent non -Incident Information.
8. Review CAD recommended quantity and type of equipment, alert fire stations by electronic transmission, data and hard copy printout over Internet Protocol ( IP) and MDT where appropriate, transmitting tones over voice system and broadcasting vocal dispatch on designated frequencies,
9, Respond to routine and emergency voice communications, Dispatch Services Agreement
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10, Track and record equipment status, location, and availability. 11, Maintain CAD database,
12, Provide CAD and MIS records management, storage, and standard reports.
13, Provide access to CAD information.
14. Provide access to unit histories, unit status, and roster Information, If available.
16, Provide staff notifications by alarm level and/ or incident type .via wireless device protocols,
10, Notify and coordinate with other city departments and outside agencies as required.
16. Provide recordings and retention of radio and telephone transmissions for no less than 160 days,
17. Adopt standards for call processing times and quality improvement,
16. Provide management and supervision of the center to achieve desired results,
19. Establish a Dispatch Users Group to include Fire Chiefs ortheir designated representative from each subscriber agency. The Dispatch Users Group may provide policy recommendations for future consideration. 20, Call meetings of the User Group regularly,
21. Provide a method for reporting Contracting Agencies' c oncemslissues to the City.
22, Provide a line of demarcation that clearly delineates the City's maintenance responsibility from the contracting agencies In the equipment room.
23. Investigate any technical problems affecting Center performance and either correct the Issue or notify the affected agency,
B, Agency shall:
1, Engage, facilitate, and cooperate in the installation of any and all Dispatch Services ASrreement 6
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necessary equipment, hardware, and software that interfaces with the ECD, 2, Provide equipment, hardware, and software which interfaces with ECD ( unless otherwise agreed by all Parties), which Include but not limited to:
a) Station alerting hardware In all stations which receive and transmit voice and data signals with features consistent with ECD,
b) Connectivity between ECD and contracting agency facilities to Include any setup and retuning charges.
c) Reliable voice mobile and portable radios and. date radios and terminals for all personnel and fire apparatus with capabilities and features consistent with E61).
d) Provide name and contact information for contracting agency's radio, alerting, IT support, and maintenance
personnel,
e) Provide a detailed diagram of all Infrastructure and systems pertinent to the operations of ECD.
f) Voice, alphanumeric, data, and MDTs systems capable of functioning with the ECD systems to Include initial purchase, maintenance, connectivity, and repalrslupdates.
g) Computers capable of communicating with ECD systems, h) Geographic field information suitable for entry Into ECD CAD, Including street location data, city maps, and other Iandmarks/ pommonplace addresses, high value or brush
area, freeway information, and target hazards.
1) Maintenahbe and Integration of RM$ tEPCR systems to
ECD.
3. Provide a Iisting. of all apparatus, Including radio designation, cross staffed units, and spedal response vehicles,
4. Provide when relevant but no less than annually a Fire Department personnel list including titles, radio call signs, office, and personnel phone numbers, pagers, and cellular telephone numbers,
5. Provide a Ilaison to notify essential agency personnel In case of an emergency; this should be one to two individuals responsible for making notifications for your agency.
6. Provide copies of all mutual aid, automatic aid, initial action to other interagency agreements,
7. Provide Initial and ongoing ECD training to all users on proper operations.
8. Provide copies of FCC licenses where applicable.
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9, Comply with ECD policies and procedures,
10. Use ECD Incident type codes, priorities, and categories, 11, Review and understand the EMD program in use and the Impact on the contracting agency,
12, provide a chief officer or fire officer to participate In the Dispatch Users Group,
C. Equipment
Purchase of Equipment. Agency shall purchase, install, test, and maintain equipment and hardware as necessary to perform under its responsibilities under B, 2 above. Unless otherwise provided herein, Agency shall be responsible for all boats relating to the purchase and Installation of all such equipment. In addition to the equipment, Agency shall be solely responsible for the cost of any additional or related equipment or hardware, software, or labor needed to Implement its obligations under this agreement, whether listed or not, including but not limited to installation, testing, Iight/audlo relays, shipping, insurance, taxes, antennas and coax, pubpc address system, speakers, and power supplies;
2. Purchase of Fire Station Alerting Equipment and related Infrastructure, The parties agree that ECD will provide a list of alerting systems that are currently supported by ECD, If one of these systems is acceptable to Agency, then ECD will work to Integrate with Agency at their expense for the parts ofthe system downstream of the line of demarcation, This expense will include any maintenance agreements required to support the system on the agency side; however, as part of the contract cost, ECD will cover maintenance costs upstream of the line of demarcation, Should Agency opt. for a system not supported by ECD, that agency will be responsible for all costs ( ECD and Agency side) to procure, implement and support both Initially and any ongoing costs.
3. Purchase of future equipment. As new technology becomes available, the ECD may, from time to time, purchase new products to enhance the current service levels. The ECD will provide a minimum 90 day written notice to contracting agency of any anticipated purchase, where the costs of the purchase and/ or maintenance of the equipment is the responsibility of the contracting agency under section 8,2 above are to be home by the Agency, Dispatch Services Agreement
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471 Ta
PAYMENT FOR SERVICES
a) AGENCY shall pay CITY for dispatch services at a rate of $55,00 per call for all billable emergency calls dispatched by the CITY' s Emergency Communications Division Dispatch Center from July 1, 2021 thru June 30, 202$.
b) Prior to completion of the original contract payment period ending June 30, 2023, a par call rate adjustment will be determined by the City and each subsequent fiscal year thereafter. An amendment to the existing dispatch services agreement will be executed by AGENCYand CITY to formalize the new terms of payment and shall be effective July 1, 2023,
c) Payment of the per call fee shall be made quarterly by AGENCY to CITY. CITY will bill the AGENCY on a quarterly basis based on the number of emergency calls dispatched for the previous quarter or three- month period. Payment will be due upon receipt of 0.ITY' s billing Invoice. AGENCYwill be considered delinquent in its payment if payment has not been made within thirty (30) days after due date. d) City shall charge a 5% late charge for payments not received within 30 calendar days after due dale. Every 30 days payment is late, an additional 5% late charge will be added to the Invoice.
a) AGENCY will fully reimburse CITY for any set-up costs including but not limited to hardware, software, programming, and labor costs associated With the se(sup and preparation of the current Emergency Communications Division dispatch system to provide services to AGENCY. Payment of these costs shall be made and will be due upon receipt of CITY' s billing Invoice. Additional fees shall apply for late payment as set forth In Section ( d) above.
The following methodology will be used to determine billable calls; For Billing and Statistical purposes, the calls that are entered into the Stockton Fire CAD are broken out by areas and call types,
The first process is to determine what agency is associated with each call that Is processed In the CAD system.
There are two methods that are used to determine the area, 1) ( Manteca, Lathrop -Manteca, and Lodi Fire) the calls are separated by the response districts in which the call originated.
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2) ( Stockton Fire and Stockton Public works) are first separated by the units attached to the calls. Then each call Is platted on a map, then using the GIs coverage area the calls are separated Into the appropriate Contract Areas.
After the calls are broken down by Agency and Contract Areas the system then looks at the Call Type. For the Fire Agencies below Is a list of active CAD call types.
Incident
Code
Incident Title Incident
Code
Incident Title
OR CHIMNEY FIRE FO FILL QUARTERS
A FIRE ALARM RT2 RE$ CUENEDICAL
FAS FIRE ALARM STILL ESC E C — 4
FWRE VEHICLE FIE R ti CU E ICAL_ 6
VE ICLE RE C S 2 TRA 0 LY
FW FIRE WATCH HC HOSPITAL LO D
GRASS FIRE SPIT MUM)
62. GRASS FIRE Red Flag LA LOW AMBUGVNCE
GS SS FIRE ed Fla A VEHICLE CCID
STRUCTURE FIR1atALARM VA2 W Hl LE CID£ 2nd S2STRUCTUREFIR 2nd ALARM VAM COLLISION/ MULTI- VEHICLE
STRUCTURE FIRE3rd ALARM VAF VEHICLE
3 ACCIDENT -
4 FREEWAY
STRUCTURE FIRE 4th ALARM VAS HIGH SPEED COLLISION 86
STRUCTURE FIRE 4th ALARM VAT COLLISION WIPERSON TRAPPED 81 SMOKE INVESTIGATION ALERTI AIRCRAFT MINOR DIFFICULTY ST
STILL ALARM ALERTIL LARGE AIRCRAFT MINOR DIFFICULTY
ELEV
STUCK IN ELEVATOR ALERT2 AIRCAM MAJOR DIFFICULTY
HAZS
HAZMAT INCIDENT STILL ALARM
ALERT21-
LARGE AIRCRAFT MAJOR DIFFICULTY
HAS
HAZMA7 INCIDENT ALERT3 AIRCRAFT AG USAR
URBAN SEARCH AND RESCUE ALERT3L LARGE AIRCRAFT ACCIDENT USAR2
URBAN SEARCH AND RESC 2nd
BC
BATTALION CHIEF USAR3
URBAN SEARCH AND RESCUE 3rd
DT
Brush Rig CCP
CASUALTY COLLECTION POINTBR Bros Rig WR
A
IFTWATERRESCUE
R
I
RESCUE PIA PUBLIC LIFTASSISTANCE
A
S
I PUBUC ASSISTANCE IT TR— udK IPREV
I FIRE PREVENTION ACTIVITIES— IWT WATER TEND R Dispatch Services Agreement 10
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SWAT SWAT INCIDENT ADVISED OTHERS
AIR AMB lA CE A AD 5 p UR S
LZ DING ZONE AF ADVISED FUMIGATION
AMB AMBULANCE AH ADV18ED HYD T
TWOAMBULMCES, AMR ADVISED AMR
AM03 THREE AMBULANCES AD CLOSURE
MEDICAL L W W N O M T
MT2 M Dl RAN PORT MEMO MEMO
P PERSON SHO I BED PC PD] SION CONTROL
PVT PRIVATE TRANSPORT CB STRUCTURE FIRE 1ST
CALL OACK
XFER PRIVATE S D TRANSPORT
T STAND By
From the list of the Active Call this list Is then festered down to Emergency Calls that are billable, essted In the table below.
Y.. . e'• 1
All
P .: °:. i i, '^. 4 a e% oy tiiG .. f 1. ".
r bulance ualled rzrMr Medical
AMB Medical-Ambulance Called Emer Medical
AM02
AMB3
Medical- Ambulanoas 2 Called Emer Medical
Medical- Ambulanoea 3 Called Emer Medical
BC Other-BattalionChief' Emer Fire CH
Fire - Chimney Emer _ Fire OT
Other-! watch Vehicle Emer Fire F
Other - Engine Emer Fire FA
Fire Alarm Response Emor Fire FAS
Fire Alarm SWI Res ones 1engine) Emer Fire FV
Fi Vahlcls on Fire Emer Fire FV2
Ffre-!. ergs VaNcle on Fire Emer Fire G
Fire - Grass -1st Alarm Emer Floe G2
Fire - Grass: 2nd Alarm Emer Fire G3
Fire - Grass: 3rd Alarm Emer Fire HAz
Hazmat- Hazardous Materials Incident Emer Fire HAZS
Hazmat- Hazardous Materials Incident Still Alarm
Erner
Fire M
Medical - Medic Sent —IM:
r -
Medical M72
Medical - Medic Transportµ _ Medical NChg No en keyed but unit was attached_ Fire PS Medical - Person Shot W
Medical
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ttFl>eLMed
me eno a rom, n u Comparry mer Medical
RMToah jMed Rescue: 4 pee le needed Emer Medical
RMTcal Rescu®; B Ole needed Emer Medical
RT2cal-Resoue: 2 people needed -no medic Emer Medical
SStruoture:1 at Alarm Emer Fire
32 Firs -Structure: 2nd Alarm Emer Fire
83 Fire- Struoture: 3rd Alarm Emer Fire
84 Fire- Siruolure; 4th Alarm Emer Fire
I Fire -Smoke investigation Emer Fire
ST Fire -Still Alarm Emer Fire
SWR soue- SwfftWater Finer Fire
T Other- Truok Emer Fire
T2 Modica Emer Medical
VA ehide-Slow Speed Collision Emer Fire
VA2 ehide- Slow SRead Collision 2nd Alarm Emer Fire
VAF Vehicle -Accident on Freeway Emer Fire
VAM VehIcle4 ilislon MulBple Vehicle Emer Fire
VAS aMcla Hlgh Speed Collision Emer Fire
VAT ehide ColOsion w{th Person Trapped Emer Fire
After selecting all the billable calls,, the list Is then filtered down to only Calls that had Fire Department Apparatus assigned to the calls. Agendes shall be billed quarterly for d4spatch services,
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