CITY OF MANTECA
IT SYSTEMS ENGINEER I/II
Department: IT & Innovation Bargaining Group: Technical and Support Services Effective Date: July 2024 FLSA Status: Non-Exempt
Revision History:
BASIC FUNCTION:
Under limited direction of the IT Operations Manager, performs highly technical and complex work on installing, managing, and securing Local Area Networks/Wide Area Networks (LAN/WANs), Network Operating Systems (NOS), telecommunications, and databases.. Performs administration duties involving the implementation and maintenance of software and hardware infrastructure that provides citywide connectivity capability between different platforms that manage information technology resources and support the execution of automated applications. Duties assigned to this class may provide direction and guidance to other staff as needed. Acts as an advisor to IT & Innovation and other departments in order to maintain and integrate existing systems, develop new systems, and perform related work as required.
DISTINGUISHING CHARACTERISTICS:
The IT Systems Engineer I/II classification is an entry-level and journey level class that performs a variety of responsible technical duties requiring an understanding of the operations and procedures of various City departments, and how implementing technology can improve their efficiency. The IT Systems Engineer receives supervision from the IT Operations Manager, and should have the ability to effectively interact with technical and clerical personnel on a regular basis.
IT Systems Engineer I is the entry-level class. The incumbent is expected to have a basic background in information technology hardware, software, and communications protocols, with good analytical and diagnostic skills. The IT Systems Engineer I performs the routine tasks associated with the position while learning the specifics of the City's personal computer hardware, software, data communications systems, and telecommunication systems.
IT Systems Engineer II is the journey-level class. The incumbent is expected to have a deep background in information technology hardware, software, and communications protocols, with well-developed analytical and diagnostic skills. The IT Systems Engineer II works independently with customers and other IT & Innovation personnel to develop and implement network infrastructure and connectivity and troubleshoot network problems; may also be assigned to lead or supervise projects.
REPRESENTATIVE DUTIES:
ESSENTIAL DUTIES:
Duties may include, but are not limited to, the following:
• Daily monitoring and management of email systems/message integration and collaboration. Responsible for monitoring mail queues, users and compliance with policy, and backup jobs. Makes recommendation for corrections and repair of any daily items with issues as needed. • Network/data security. Responsible for security, confidentiality, and integrity so permissions and rights are configured on all data to allow the minimum of requirements for access and comply with federal, state and local laws. • Active Directory and Directory Services. Responsible for management and maintenance of all directory services including AD, DNS, DHCP, RADIUS, and replication and synchronization services. Manage all new users, user additions and deletions, groups, contacts and other AD objects (Group Policy, etc.); back up of department users for HR/legal needs. • Responsible for server upgrades, management and maintenance. • Install backup server software, hardware and hardware updates; backup of server software updates, daily review of all job logs, research into any skipped files or job failures, updates of backup agents on all servers, new job creation and job rewrites, tape rotation design and logging, data restoration. • VoIP Phone Services – add phones, users and voicemail to communications system. Install, implement, and upgrade all changes to the communication system • Review and process any email or electronic records requests. • Infrastructure connectivity management, maintenance, configuration, and troubleshooting; this includes routers, switches, and firewalls, multiple VLANs for VoIP and public access. • Maintain file storage system, including both SAN and VSAN storage with selective storage design based on serve needs and individual server storage based on application needs. Regular monitoring of in use storage and free space vs. growth needs, compression and redirection of data as needed, assignment of data permissions and system rights. • Responsible for network project planning including network design and infrastructure design. Project management, research and testing of new hardware, software and infrastructure changes. • Create curriculum and provide training based on staff needs and uses. • Maintain all network documentation with respect to technology in place, how to conduct basic management tasks, advanced management tasks and user level access, and server maintenance. • Setup, track and troubleshoot all analog and VOIP lines. • Provides support for the audio/video systems.
• Responsible for virtual infrastructure including upgrade, install, deployment, optimization and management. • Responsible for VPN server and clients including setup, install, and troubleshooting. Provide end users support. • Setup and manage Disaster Recovery (DR) site, including hardware setup, software, and running failover tests. • Install, setup and manage wireless infrastructure. This includes wireless bridge, cellular modems, access points, etc. • Setup and manage spam filter, web filter, and email archiver. • Performs related duties as required.
OTHER DUTIES:
Create and implement machine policies that align with business policies and procedures.
Conduct user training as needed.
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
• Principles of and current trends in information technology design and implementation across all platforms from PCs and servers. • Multiple operating systems, programming languages, tools • Network architecture and design fundamentals.
• Wide area network and local area network architecture and infrastructure; networking fundamentals, technologies and protocols. • Backup and recovery methods.
• Fiber optics, wiring capacities/limitations and Intranet and extranet technologies • Software development methodologies and life cycles.
• Disaster planning and recovery techniques, debugging and error detection, design and testing tools. • Principles and practices of project management.
• Mobile data information management.
• Methods of long-term strategic technical planning.
• Principles of documentation and report preparation.
• Pertinent federal, state, and local laws, codes, and regulations.
ABILITY TO:
• Perform a variety of professional, technical and system programming and/or systems administration duties. • Use various operating systems and platforms that manage system resources. • Install, troubleshoot, and program operating systems. • Problem solve beyond an intermediate technical level. • Recommend and implement goals, objectives, policies and procedures for providing information technology services. • Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities. • Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations. • Participate in the preparation and administration of assigned budgets. • Plan and organize work to meet changing priorities and deadlines. • Work cooperatively with other departments, City officials, and outside agencies. • Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility. • Conduct and direct research into information technology issues and products. • Make group presentations.
• Plan and organize work to meet changing priorities and deadlines. • Understand, identify and resolve safety issues and other operational needs. • Build consensus to bring successful conclusion to various projects and issues. • Interpret and explain information technology policies and procedures. • Prepare clear and concise reports.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. • Communicate clearly and concisely, both orally and in writing. • Establish and maintain effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE:
Any combination of training and experience which would provide the required knowledge and skill. A typical way to obtain the required knowledge and skill would be:
IT Systems Engineer I
Education: A Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field..
OR
Education: Associate of Arts degree or completion of sixty semester units or equivalent quarter hours from an accredited college or university with major course work in engineering, computer science, or closely related field Experience: Two (2) years of experience in Systems or Network operations.
OR
Possession of a high school diploma or GED and four (4) years of experience in Systems or Network operations.
IT Systems Engineer II
Education: A Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field.
Experience: Two (2) years of experience in Systems or Network operations.
OR
Education: Associate of Arts degree or completion of sixty semester units or equivalent quarter hours from an accredited college or university with major course work in engineering, computer science, or closely related field Experience: Six (6) years of experience in Systems or Network operations, which has included four years at a level equivalent to the City's class of IT Systems Engineer II.
OR
Possession of a high school diploma or GED and eight (8) years of experience in Systems or Network operations, which has included four years at a level equivalent to the City's class of IT Systems Engineer II.
Preferred Experience:
• Hands-on networking experience, systems administration or operating system programming in a multi-platform, large scale application and operating system environment. Prior experience must include the testing, installation, documentation, and maintenance on system software and hardware/network configurations. • Experience with Windows Operating Systems, Windows Active Directory, Microsoft Office and Microsoft Exchange Servers, Windows Server, and Microsoft SQL • Experience Virtual Infrastructure, Enterprise Resource Planning (ERP) Systems, Records Management Systems (RMS), General Knowledge of Supervisory Control and Data Acquisition(SCADA) systems, Data Backup and Replication, Voice Over Internet Protocol (VOIP), Helpdesk Software, Spam Filter, Email Archiver, Virtual Private Network (VPN), Multifactor Authentication , Hardware and Software Firewalls, and L2/L3 Network Switches experience desirable. • Experience in a public agency setting is desirable.
LICENSES AND OTHER REQUIREMENTS:
Possess a valid California Class C driver’s license.
Willingness and ability to work the hours necessary to accomplish the assigned duties including before and after normal work hours; be available for technical support and emergencies; attend meetings, seminars, conferences, and training classes during work and non-work hours; travel out of town and/or out of state for several days at a time.
WORKING CONDITIONS:
ENVIRONMENT:
Office environment.
Driving a vehicle to conduct work.
PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard.
Hearing and speaking to exchange information.
Sitting for extended periods of time.
Bending at the waist, kneeling or crouching to reach computer equipment.
Seeing to view a computer monitor.
Lifting and carrying moderately heavy computer equipment.
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