Attachment 1 - Standards of Coverage Presentation — Manteca City Council, June 2, 2026

FINAL REPORT PRESENTATION
City of Manteca April 9, 2026
ATTACHMENT 1
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About Fitch & Associates
We seek to partner with communities
willing to ask the tough questions, that
seek transparency and public input,
and are interested in planning for the
future in a sustainable manner aligned
with community expectations.

We’ve designed, developed, and managed some of the world’s most innovative Fire/EMS systems, and we bring the energy, focus, and experience that drive decision-making and action.

Forty years of experience implementing
innovative, customized solutions in the
public safety and healthcare arenas,
providing consulting services in thousands
of communities in all 50 states, every
Canadian province, and 12 other countries.

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ATTACHMENT 1
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Phase 1
Quantitative Data
Analyses
Phase 2
Comprehensive
GIS and Station
Location Analyses
Phase 3
Community Risk
Assessment
Phase 4
Community
Focused Strategic
Planning
Phase 5
Standards of
Cover: Findings
and
Recommendations
Project
Deliverables
ATTACHMENT 1
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Key
Considerations
Consider additional staffing
and stations to meet the
department’s 4-minute travel
time benchmark.

Establish a system of
measures to transparently
identify system needs and
future investments in
personnel, fleet, and fire
stations.

Adopt a system of measures
to ensure accountability to
the desired performance
objectives.

Establish a program that uses
fire managers to reduce
Turnout Time to 90 seconds
or less, 90% of the time, for all
calls for service.

Establish and monitor
expectations with the Primary
and Secondary Public Safety
Answering Points
(PSAP/SPSAP) to improve
Call Processing and Dispatch
Time.

Develop a process to capture
occupancy-level risks
(building level) and
incorporate specific
occupancy ratings into the
overall risk assessment
process and risk matrices.

Continue to monitor
socioeconomic and
demographic variables
correlated with changes in
risk.

Continue planning for fire
station locations and
infrastructure to meet the
demand of a growing
community.

Conduct a community-driven
strategic planning process to
help guide the next three to
five years that, at a minimum,
include the results from this
study.

ATTACHMENT 1
Community Demand for
Services
Day of Week1
Number of
Calls
Average Calls
per Day
Call
Percentage
Sunday 1,544 29.7 13.5
Monday 1,671 31.5 14.6
Tuesday 1,602 30.8 14.0
Wednesday 1,661 31.9 14.5
Thursday 1,669 32.1 14.5
Friday 1,688 32.5 14.7
Saturday 1,637 31.5 14.3
Total 11,472 31.4 100.0
ATTACHMENT 1
Distribution of Incidents
ATTACHMENT 1
Fire Department System Resiliency
ATTACHMENT 1
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8 Current
Performance
at 5-Minutes
Travel Time
to 90% of the
Incidents
The current five-station
configuration can
achieve approximately
90% of the incidents
within a 5-minute travel
time.

Automatic aid from
surrounding agencies is
considered in this
calculation.

Nationally, our
experience is that most
urban environments are
between 4 and 9
minutes.

ATTACHMENT 1
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Benchmark
Performance
Goals of a
4-minute
Travel Time to
90% of the
Incidents
The department’s benchmark (goal) performance is to follow NFPA 1710 and a 4-minute travel time to 90% of all incidents.

The mapping above reflects the current saturation at 4 minutes and shows that the department covers 80% of the community's geography within that time.

ATTACHMENT 1
Response Time Performance
ATTACHMENT 1
Assessing Community Risk
Economic and Demographic Data Historical Service Da
2024-25
Demand Zone
(First Due Station)
Population DensitySquare MilesMedian Age of ResidentsMedian Household IncomeUnemployment RatePercentage of Homes ≥ 55 Years OldCensus Average ValueCensus Average Value Risk ScoreTotal Number of CallsAverage Number of Calls per YearDemand Risk Score 243 10 5 4 5 7 9 6.67 6 8,423 2,807.7 7
242 7 9 4 3 5 5 5.50 5 9,132 3,044.0 7
241 7 3 4 8 5 10 6.17 6 6,630 2,210.0 5
244 9 3 5 3 5 2 4.50 4 4,554 1,518.0 4
245 6 4 4 1 3 1 3.17 3 2,956 985.3 3
Assessment Category Variable
Economic and Demographic
Population Density
Square Miles
Median Age of Residents
Median Household Income
Unemployment Rate
Percentage of Homes ≥ 55 Years Old
Historical
Service
Community Demand
Call Concurrency
ATTACHMENT 1
Risk Model and
Projected Growth
ATTACHMENT 1
Risk Model and Projected Growth
0 1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
11,000
12,000
13,000
14,000
15,000
16,000
17,000
18,000
2016 2017 2018 2019 2020 2021 2022 2023 2024 2025
Number of Incidents
Reporting Period
Low 2.3% High 12.4% Actual/Average 7.25%
Current Study
2019 Study
ATTACHMENT 1
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ISO
Considerations
ATTACHMENT 1
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Improving
Resource
Allocation
Strategies
Recommendations
Deploy additional
resources to Station
242
A second aerial to
support resilience and
increase ISO points
Complete the 6th fire
station and plan
(fund) a 7th station
ATTACHMENT 1
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Standards of Cover Strategic Plan SWOT
Ensuring Ongoing Success and Continuous Improvement
ATTACHMENT 1
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Detailed
Reports
Data Analysis Risk Assessment GIS Report
Standards of
Cover
ATTACHMENT 1
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Key
Considerations
Consider additional staffing
and stations to meet the
department’s 4-minute travel
time benchmark.