Manteca City Council
September 1, 2026

City of Manteca

ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY & INNOVATION Class Spec Code ### Established Date September 1, 2026
Occupational Group Executive
Management
Revision Date
FLSA Exempt

DEFINITION
Under general direction of the Director of Information Technology & Innovation, assists in directing, planning, organizing, and administering the activities of the Information Technology & Innovation Department; coordinates departmental activities; provides highly responsible and complex administrative assistance and support to the Director; and serves as Acting Director in the Director's absence. With guidance from the Director, this position oversees assigned functions, including information technology infrastructure, enterprise applications, cybersecurity, geographic information systems (GIS), telecommunications, support services, website and digital services, audio-visual systems, public safety technology systems, and other assigned technology services. This position participates in departmental policy development, administrative planning, budget administration, personnel management, and operational oversight, and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED
Direct supervision and supervision through Division Managers is provided to personnel assigned to various Divisions within the Department. This position receives general direction from the Director of Information Technology & Innovation and exercises supervisory responsibility over other management, professional, technical, and administrative personnel. The incumbent may serve in an acting capacity in the Director's absence.

CLASS CHARACTERISTICS
The Assistant Director of Information Technology & Innovation is considered a secondlevel management position. This position works closely with the Director of Information Technology & Innovation to develop and implement department-wide goals and objectives, and with division managers to achieve them. The Assistant Director oversees assigned divisions and assists in the administration of departmental programs, policies, procedures, and budgets.

Incumbents in this classification have a broad range of independence within policy and procedural limitations and work under minimal supervision. The incumbent is accountable to the Director for the effective management of assigned personnel and the quality and efficiency of assigned services. Recommendations regarding Department operations, programs, and services are expected. The Assistant Director of Information Technology ATTACHMENT 17
Assistant Director of Information Technology & Innovation

& Innovation provides direct and indirect supervision to assigned personnel within the Department.

This classification is distinguished from the Director of Information Technology & Innovation, who serves as the Department Head of the entire Department. While the Assistant Director may act on the Director's behalf, overall responsibility for directing the Department remains with the Director.

REPRESENTATIVE DUTIES
Essential Duties:

Management may amend duties pursuant to the Americans with Disabilities Act (ADA) so qualified employees can perform the essential functions of the job.  Assist the Director of Information Technology & Innovation in managing and directing the activities, operations, programs, and services of the Department.  Assist in the development and implementation of departmental goals, objectives, policies, procedures, and priorities.
 Assist in the development, implementation, and maintenance of the City's Technology Strategic Master Plan.
 Direct, oversee, and evaluate assigned programs, projects, activities, and personnel; assign work activities; review work products, methods, and procedures; and recommend operational improvements.
 Participate in the selection, training, supervision, motivation, and evaluation of assigned personnel; provide staff development opportunities; and implement disciplinary actions as necessary.
 Monitor and evaluate service delivery methods, procedures, staffing levels, workloads, and support systems; recommend and implement improvements as appropriate.
 Plan, direct, and coordinate the work of assigned professional, technical, and administrative personnel through subordinate supervisory and management staff.  Participate in the development and administration of the Department budget; forecast staffing, equipment, software, contractual services, and operational needs; monitor expenditures; and recommend budget adjustments as appropriate.  Assist in directing and participating in the preparation, administration, and monitoring of contracts, agreements, requests for proposals, and professional service arrangements.
 Oversee assigned functions related to information technology infrastructure, enterprise applications, cybersecurity, geographic information systems, Assistant Director of Information Technology & Innovation

telecommunications, website and digital services, audio-visual systems, support services, public safety technology systems, and other assigned areas.  Assist in coordinating departmental activities with City departments, outside agencies, consultants, vendors, contractors, and partner organizations.  Conduct organizational, operational, and administrative studies and recommend improvements to programs, policies, procedures, and service delivery methods.  Prepare and present reports, correspondence, recommendations, and other materials related to departmental operations.
 Represent the Department before City departments, outside agencies, committees, boards, commissions, professional organizations, and community groups.  Respond to and resolve difficult and sensitive operational, personnel, customer service, and technology-related issues.
 Attend and participate in professional meetings and training programs; remain informed of developments and trends related to assigned areas of responsibility.  Serve as Acting Director of Information Technology & Innovation during the absence of the Director.
 Perform related duties as assigned.

QUALIFICATIONS
Knowledge of:
 Principles and practices of public administration, organizational management, and municipal government operations.
 Principles and practices of leadership, supervision, employee development, performance management, and personnel administration.
 Principles and practices of budget development, administration, forecasting, and expenditure control.
 Principles and practices of project management, program management, organizational planning, and resource allocation.
 Methods and techniques for planning, coordinating, monitoring, and evaluating complex projects, programs, and operational activities.  Principles and practices of contract administration, procurement, and vendor management.
 Principles and practices of information technology management, including infrastructure, cybersecurity, enterprise applications, telecommunications, website and digital services, audio-visual systems, geographic information systems, technical support services, and related technologies.

Assistant Director of Information Technology & Innovation

 Applicable federal, state, and local laws, regulations, policies, and standards related to information technology operations, cybersecurity, records management, and public agencies.
 Methods and techniques of organizational analysis, program evaluation, and operational improvement.
 Principles and practices of effective customer service.  Modern office practices, procedures, and computer applications.

Ability to:
 Assist in planning, organizing, directing, and evaluating departmental operations, programs, services, and personnel.
 Develop and implement departmental goals, objectives, policies, procedures, work plans, and priorities.
 Plan, organize, direct, and evaluate complex projects, programs, and initiatives involving multiple departments, stakeholders, consultants, contractors, and service providers.
 Develop project plans, establish priorities and milestones, monitor progress, and ensure the successful completion of assigned projects and initiatives.  Manage competing priorities, resources, schedules, budgets, and operational demands.
 Analyze organizational, operational, administrative, and technical issues and develop effective solutions.
 Plan, organize, assign, supervise, train, motivate, and evaluate the work of professional, technical, and administrative personnel.
 Participate in the development and administration of departmental budgets and monitor expenditures.
 Interpret and apply laws, regulations, policies, procedures, contracts, and administrative requirements.
 Prepare clear and concise reports, correspondence, recommendations, presentations, and other written materials.
 Communicate effectively, both orally and in writing.
 Establish and maintain effective working relationships with employees, City officials, consultants, contractors, vendors, outside agencies, and the public.  Exercise sound independent judgment and decision-making within established policy guidelines.
 Represent the Department effectively in meetings, presentations, negotiations, and public forums.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Assistant Director of Information Technology & Innovation

Education:
 Equivalent to the completion of a bachelor’s degree from an accredited college or university with major coursework in computer science, telecommunications management, information systems, or a closely related field.  A master's degree is highly desirable.

Experience:
 Five (5) years of increasingly responsible experience in information technology, information systems, telecommunications, cybersecurity, geographic information systems, project management, or related technology services in an organization of similar size and complexity, including two (2) years of supervisory, lead, or management responsibility.
 At least three years of experience in a municipal agency is highly desirable.  Preferred Qualifications: Possession of professional certifications related to project management, information technology management, information technology service management, cybersecurity, geographic information systems, or public administration is desirable. Examples include Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL), Certified Information Systems Security Professional (CISSP), Geographic Information Systems Professional (GISP), Certified Government Chief Information Officer (CGCIO), or equivalent certifications.

Licenses and Certifications:
 Possession of a valid California Driver’s License, to be maintained throughout employment.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Assistant Director of Information Technology & Innovation

WORKING CONDITIONS
City employees are expected to work overtime, weekends, evenings, and holidays as required to accommodate the City’s needs, in addition to responding as a Disaster Services Emergency Worker (California Government Code Section 3100-3109).